['I get frustrated by my job sometimes, the people who call in just are not competent sometimes', 'I know that feeling.  I do phone support too.', 'Ugh, it is not fun when it gets busy or there are not enough agents, but it is what it is']
Yep, but you can only help one person at a time.
I get frustrated by my job sometimes, the people who call in just are not competent sometimes