['I went online to pay my internet bill today and their payment system was offline. I was so let down.', 'The irony that the internet bill could not be paid online is kind of funny.  But I can see how that would be a let down and inconvenient.', 'I asked them about it, they said it would be back up later today...so not too bad.']
That is good.  I like to pay most of my bills online too
I was let down in trying to pay a bill today.