['I hate when a restaurant claims to never have received your online order. And they do not offer to fix the situation!', 'sorry to hear that. Sometimes there can be a technical  problem', 'Yeah, it can be frustrating when the workers there just shrug their shoulders and offer nothing in return.']
sorry about that, seems their customer service is not welcoming
I ordered a meal from a restaurant, and when I went there to pick it up they claimed they never received it. I was really upset, and they did not offer to correct the situation.