['Im so aggravated.  I think im going to cancel my cable service', '/oh no, what happened, whats the problem with the provider', 'I got a larger than expected bill for my cable this month. so I called them to see what was up and I had to wait on hold for 20 minutes.  After that, the system just hung up on me.']
Bad customer service. You should definitely switch
I waited on hold for 20 minutes to talk to someone about the bill I got and then the phone hung up on my.  Its quite aggravating