['I thought a free trial date was Aug 10th, not the 8th so I was charged last night!']
Oh, that sucks. It has happened to me before too.
I thought a free trial date was Aug 10th, not the 8th so I was charged last night! However they don't have a PHONE number and the CS rep was SO nasty and said I couldn't be refunded on a software I am not even USING and I was JUSt charged! I couldn't believe how nasty the rep was! I wanted to smack her!