["Verizon sent me a damaged iphone and I returned it. Now they're claiming they never received it! I got charged over 500 dollars for it.", 'That sounds horrible. I would be so mad at them.', "I was at first, but I think it was hellish mix up. I'm working it out with them now, hopefully they don't nab with that money."]
The level headed approach will probably accomplish more anyway. I'm sure they have money so I also hope they don't take yours.
I just had to mail a phone back to Verizon and they lost it and are now trying to hit me with a 550 dollar charge! We're working it out now in trying to get them to not charge me that.