### Job_Dedcrip:
Meet our professionals....CGI USA - Best version of me...Position Description:....CGI is looking for a self-motivated DevOps/Support Engineer to join an established team supporting a core system for a large financial client. The system has high visibility within the organization and is used by many prominent stakeholders. You will also have the opportunity to work with groundbreaking technologies. Role can be performed in Cary, NC or Jacksonville, FL......Your future duties and responsibilities:..• Provide hands on technical support for a suite of applications...• Build up technical domain expertise on the applications being supported including business flows, the application architecture and the hardware configuration...• Resolve Incidents and service requests submitted by the application end users to the best of L2 ability and raise any issues that cannot be resolved to L3...• Conduct real time monitoring to ensure application SLAs are achieved and maximum application availability (up time)...• Group email management and take ownership to track & resolve issues coming via mail...• Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure and third-party systems / data providers & vendors...• Assist in the process to approve all new releases and production configuration changes, keep stakeholders informed and conduct any release tasks assigned to support...• Manage incidents through to resolution keeping all partners abreast of the situation and working to minimize impact wherever possible...• Conduct post-mortems of incidents and drive relevant feedback into Incident, Problem and Organizational change programs...• Ensure all knowledge is detailed and support run books and knowledge articles are kept up to date...• Approach support with a proactive attitude, working to improve the environment before issues occur....Required qualifications to be successful in this role:..• 5+ years for an associate providing hands on IT support and interacting with application end users....Preferred: Experience in an investment bank, financial institution or large corporation...• Good analytical and problem-solving skills...• Outstanding written and oral communication skills, including the ability to communicate technical information to a non-technical audience and with executive levels...• Understanding of ITIL / standard methodologies for supporting a production environment...Preferred: ITIL v3 foundation certification..• Ability to work across countries, regions and time zones with a broad range of cultures and technical capability....Technical Qualifications..• Solid understanding of Tanium, Splunk (Query SPL and build Dashboard/Alerts), Geneos, Jira/Kanban, ServiceNow...• Experience using operating systems such as UNIX and Linux from the command line interface. Knowledge of commands need to navigate, solve issues and provide status of these systems....Preferred: Security+ certification or Security Knowledge preferred...• Experience of monitoring and scheduling tools such as Geneos, Netcool, Tivoli, Control-M and Autosys...• Bachelor's degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience or diploma)....#LI-MP2..#DICE...CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set level, experience and training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $84,000 - $186,000....Let's talk about benefits!..• Competitive base salary..• Comprehensive insurance options..• 401(k) with a company match..• Share purchase plan with a company match..• Paid vacation, holidays, and sick leave..• Work-life balance and flexibility..• Tuition assistance continuous learning opportunities..• Training, mentoring, and career development..• Health savings account..• Disability, life, and accidental death insurance..• Pet insurance..• Member assistance program..• Wellness program..• Member resource groups that provide community...Skills:...Linux  Unix  Splunk  ITIL......What you can expect from us:....Insights you can act on...While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success....When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees members because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today - one of the world's largest independent providers of IT and business consulting services....At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist....Ready to become part of our success story? Join CGI - where your ideas and actions make a difference....Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics....CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you..Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.....We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members....All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances....CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.""

### Response:

Required qualifications to be successful in this role:- 5 years for an associate providing hands on IT support and interacting with application end users.- Good analytical and problem-solving skills.- Outstanding written and oral communication skills, including the ability to communicate technical information to a non-technical audience and with executive levels.- Understanding of ITIL / standard methodologies for supporting a production environment.- Ability to work across countries, regions and time zones with a broad range of cultures and technical capability.Technical Qualifications:- Solid understanding of Tanium, Splunk (Query SPL and build Dashboard/Alerts), Geneos, Jira/Kanban, ServiceNow.- Experience using operating systems such as UNIX and Linux from the command line interface. Knowledge of commands need to navigate, solve issues and provide status of these systems.- Experience of monitoring and scheduling tools such as Geneos, Netcool, Tivoli, Control-M and Autosys.- Bachelor's degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience or diploma).- Preferred: Security certification or Security Knowledge preferred.