### Job_Dedcrip:
JOB SUMMARY: Field Support is responsible for building relationships that facilitate client confidence in OSIS and the organization’s technicians. This includes assisting internal engineers with troubleshooting, timely onsite installations and ticket resolution as well as proper follow-up with site management...ESSENTIAL JOB FUNCTIONS: The responsibilities listed are fundamental to the position and must be performed successfully to achieve the key performance objectives of the role.  Other responsibilities may be assigned..Builds and maintains client and internal relationships to drive mutually beneficial solutions and drive positive client experiences; acts as onsite technical expert and OSIS client liaison.Communicates with clients, in written and verbal form, per OSIS communication standards to ensure consistent communication.Communicates with site management the ticket resolution and confirms all tasks were completed and ensures the service/project issue(s) was resolved and closes ticket upon confirmation.Receives escalated tickets and prioritization from OSIS Service Desk Service Board; communicates via the ticket details and with Service Desk Team Lead if work cannot be completed.Reviews tickets and collects appropriate tools and parts to complete the work; sign parts and tools out with procurement.Performs all onsite worked required for service/project tickets, including equipment installation; communicates with appropriate Departments and or Service Desk Tiers to facilitate ticket resolution, as needed; accurately documents and clarifies work needed or completed; captures photos of client equipment to assist Departments and or Service Desk Tiers in troubleshooting future issues.Notifies procurement when parts need to be ordered to resolve client issues; communicates any client specific preferences for parts.Maintains up-to-date and accurate ticket status and documentation for all work completed;Escalates client issues back to Service Desk Team Lead, when appropriate, and clearly communicates steps taken, future steps and client needs in ticket.Accurately tracks, documents and allocates time and mileage...SUPERVISORY RESPONSIBILITIES:.This position has no supervisory responsibilities...WORK ENVOIRNMENT:.This job operates in an office setting.  This role routinely uses standard office equipment such as computers, phones, scanners, copy machines and filing cabinets...PHYSICAL DEMANDS:.This is a largely sedentary role; however, some work with technical hardware is required. This would require the ability to lift computers and computer peripherals, as well as other equipment, and to bend or stand as necessary. At times, this position may need to lift computer equipment unassisted at 100lbs...POSITION TYPE/EXPECTED HOURS OF WORK:.This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand based on the on-call schedule...TRAVEL:.This position requires 75% travel within the greater Cincinnati area. Compensation will be provided for mileage traveled outside of the greater Cincinnati region within a 2-hour radius of the positions home base...REQUIRED EDUCATION AND EXPERIENCE:.Must have an associate degree in Computer Science or other IT expertise.Or, 2 years of experience in Computer Science or IT experience...PREFERRED EDUCATION AND EXPERIENCE:.1+ years of experience in an IT Enterprise environment1+ years of experience in IT in a Healthcare environment, including experience with EMR/PM software (NextGen preferred)2+ years’ experience troubleshooting hardware and software problems.Hands on experience with servers and basic networking experience with minimum ability to trace/tone out lines, assist in coordinating cabling, and field installation of network equipment with remote guidance..ADDITIONAL ELIGIBILITY QUALIFICATIONS:.A+ certification or other related certifications..TELECOMMUTING AND TECHNICAL REQUIREMENTS:.This position does not have telecommuting privileges and must report to employee’s home base..OTHER DUTIES:.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice...

### Response:

REQUIRED EDUCATION AND EXPERIENCE:- Must have an associate degree in Computer Science or other IT expertise.- Or, 2 years of experience in Computer Science or IT experience.ESSENTIAL JOB FUNCTIONS:- Builds and maintains client and internal relationships to drive mutually beneficial solutions and drive positive client experiences; acts as onsite technical expert and OSIS client liaison.- Communicates with clients, in written and verbal form, per OSIS communication standards to ensure consistent communication.- Communicates with site management the ticket resolution and confirms all tasks were completed and ensures the service/project issue(s) was resolved and closes ticket upon confirmation.- Receives escalated tickets and prioritization from OSIS Service Desk Service Board; communicates via the ticket details and with Service Desk Team Lead if work cannot be completed.- Reviews tickets and collects appropriate tools and parts to complete the work; sign parts and tools out with procurement.- Performs all onsite worked required for service/project tickets, including equipment installation; communicates with appropriate Departments and or Service Desk Tiers to facilitate ticket resolution, as needed; accurately documents and clarifies work needed or completed; captures photos of client equipment to assist Departments and or Service Desk Tiers in troubleshooting future issues.- Notifies procurement when parts need to be ordered to resolve client issues; communicates any client specific preferences for parts.- Maintains up-to-date and accurate ticket status and documentation for all work completed;- Escalates client issues back to Service Desk Team Lead, when appropriate, and clearly communicates steps taken, future steps and client needs in ticket.- Accurately tracks, documents and allocates time and mileage.PREFERRED EDUCATION AND EXPERIENCE:- 1 years of experience in an IT Enterprise environment- 1 years of experience in IT in a Healthcare environment, including experience with EMR/PM software (NextGen preferred)- 2 years experience troubleshooting hardware and software problems.- Hands on experience with servers and basic networking experience with minimum ability to trace/tone out lines, assist in coordinating cabling, and field installation of network equipment with remote guidance.ADDITIONAL ELIGIBILITY QUALIFICATIONS:- A certification or other related certifications.WORK ENVIRONMENT:- This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, scanners, copy machines and filing cabinets.PHYSICAL DEMANDS:- This is a largely sedentary role; however, some work with technical hardware is required. This would require the ability to lift computers and computer peripherals, as well as other equipment, and to bend or stand as necessary. At times, this position may need to lift computer equipment unassisted at 100lbs.POSITION TYPE/EXPECTED HOURS OF WORK:- This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand based on the on-call schedule.TRAVEL:- This position requires 75% travel within the greater Cincinnati area. Compensation will be provided for mileage traveled outside of the greater Cincinnati region within a 2-hour radius of the positions home base.