### Job_Dedcrip:
job summary:...You must have:..A Methodical and structured style of working with a strong analytical mind..Robust problem solving skills..Excellent collaborative skills across multi-cultural teams and emotional intelligence..Excellent English - spoken and written..Of advantage is any of the following :..SaaS support experience..Experience supporting customers..Ops experience (Unix or Linux)..Scripting experience (Any programming language)..Deep understanding of APIs (Design, Implementation, Usage)..Understanding JSON / XML / YAML..Experience with Mulesoft as an API Integration Platform..Experience in the customization of ITSM Systems such as ServiceNow, Remedy, Jira, etc...Dev experience (Any programming language)..Experience in leading projects..Knowledge of the OSI-Layers..Knowledge of text encoding..Technical Education - i.e. Bachelor or higher in STEM..ITIL Certification..DevNet Certification..Knowledge of Networking (CCNA/CCNP, TCP/IP)..Push vs Pull..Experience with the customization/implementation of ERP or CRM systems location: Durham, North Carolinajob type: Contractsalary: $46.97 - 56.97 per hourwork hours: 8am to 4pmeducation: No Degree Required responsibilities:.Description:...Hiring Manager: Witold ?witek...Architecture: Smart Bonding..Technology: Smart Bonding..Job title: Smart Bonding Technical Consulting Engineer..Location: Remote, anywhere in the US..Target Bill Rate: $94/hr..Do you want to join a team of specialists working on the automation of ITSM process flows? The Smart Bonding Team engages with Cisco customers and partners all over the world to enhance their ticket resolution experience...You would join an international team based in the US, Poland, India and Australia that interacts with our customer's administrators, technicians, engineers & project managers from around the world...We utilize the latest Cloud Technology to integrate with service partners automating the sharing of processes, data, and workflows in real-time by eliminating manual practices and bottlenecks, driving significant operational efficiencies that are scalable and re-usable. Smart Bonding establishes a real-time, collaborative connection between the Cisco ticketing systems and that of our partners and customers. This builds a continuous and interactive customer support experience, minimizes network downtime, and improves partner, customer, and end-user satisfaction...Role & Responsibilities..As a Technical Consulting Engineer your main goals are to ensure Smart Bonding is operational, and increase our customer satisfaction. You would:..Analyze and solve issues of the Smart Bonding integration and all involved technologies (2nd to 3rd level support)..Manage internal support tools and Customer SLAs..Participate in developing and testing new technologies and integrations..Engage with customers and partners..Coordinate the support process between internal and external parties..Write documentation and improve our processes..Innovate Smart Bonding to improve efficiency and automation..Qualification Requirements..You must have:..A Methodical and structured style of working with a goodanalytical mind..Robust problem solving skills..Excellent collaborative skills across multi-cultural teams and emotional intelligence..Excellent English - spoken and written..Of advantage is any of the following :..SaaS support experience..Experience supporting customers..Ops experience (Unix or Linux)..Scripting experience (Any programming language)..Deep understanding of APIs (Design, Implementation, Usage)..Understanding JSON / XML / YAML..Experience with Mulesoft as an API Integration Platform..Experience in the customization of ITSM Systems such as ServiceNow, Remedy, Jira, etc...Dev experience (Any programming language)..Experience in leading projects..Knowledge of the OSI-Layers..Knowledge of text encoding..Technical Education - i.e. Bachelor or higher in STEM..ITIL Certification..DevNet Certification..Knowledge of Networking (CCNA/CCNP, TCP/IP)..Push vs Pull..Experience with the customization/implementation of ERP or CRM systems........qualifications:...Experience level: Entry LevelMinimum 3 years of experienceEducation: No Degree Required....skills:.Technical Support....Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.  Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.  In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).   For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information...

### Response:

Job Requirements:- Methodical and structured style of working with a strong analytical mind- Robust problem solving skills- Excellent collaborative skills across multi-cultural teams and emotional intelligence- Excellent English - spoken and written- SaaS support experience (advantageous)- Experience supporting customers (advantageous)- Ops experience (Unix or Linux) (advantageous)- Scripting experience (Any programming language) (advantageous)- Deep understanding of APIs (Design, Implementation, Usage) (advantageous)- Understanding JSON / XML / YAML (advantageous)- Experience with Mulesoft as an API Integration Platform (advantageous)- Experience in the customization of ITSM Systems such as ServiceNow, Remedy, Jira, etc. (advantageous)- Dev experience (Any programming language) (advantageous)- Experience in leading projects (advantageous)- Knowledge of the OSI-Layers (advantageous)- Knowledge of text encoding (advantageous)- Technical Education - i.e. Bachelor or higher in STEM- ITIL Certification (advantageous)- DevNet Certification (advantageous)- Knowledge of Networking (CCNA/CCNP, TCP/IP) (advantageous)- Push vs Pull (advantageous)- Experience with the customization/implementation of ERP or CRM systems (advantageous)