### Job_Dedcrip:
At.e.X.cell.cell., we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people..O.two.Level 2 Deskside Support Technicians.Scope of Activity and Responsibilities:.Provide first and second level contact and problem resolution for customer issues.Provide first and second level contact and problem resolution for customer issues.Provide first and second level contact and problem resolution for customer issues.Provide first and second level contact and problem resolution for customer issues.Image and reimage laptops.Image and reimage laptops.Image and reimage laptops.Image and reimage laptops.Provide phone support for software issues using remote control software.Provide phone support for software issues using remote control software.Provide phone support for software issues using remote control software.Provide phone support for software issues using remote control software.Address user incident tickets regarding hardware, software, and networking (VPN / LAN / Wireless / MFA).Address user incident tickets regarding hardware, software, and networking (VPN / LAN / Wireless / MFA).Address user incident tickets regarding hardware, software, and networking (VPN / LAN / Wireless / MFA).Address user incident tickets regarding hardware, software, and networking (VPN / LAN / Wireless / MFA).Provide timely communication on issue status and resolution.Provide timely communication on issue status and resolution.Provide timely communication on issue status and resolution.Provide timely communication on issue status and resolution.Maintain ticket updates for all reported incidents.Maintain ticket updates for all reported incidents.Maintain ticket updates for all reported incidents.Maintain ticket updates for all reported incidents.Support and troubleshoot Windows 10 / 11, MS0365 and MS Software Center.Support and troubleshoot Windows 10 / 11, MS0365 and MS Software Center.Support and troubleshoot Windows 10 / 11, MS0365 and MS Software Center.Support and troubleshoot Windows 10 / 11, MS0365 and MS Software Center.Support and troubleshoot for printers and other computer peripherals.Support and troubleshoot for printers and other computer peripherals.Support and troubleshoot for printers and other computer peripherals.Support and troubleshoot for printers and other computer peripherals.Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware / software.Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware / software.Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware / software.Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware / software.Broad experience of IT with basic understanding of Networks, and Servers.Broad experience of IT with basic understanding of Networks, and Servers.Broad experience of IT with basic understanding of Networks, and Servers.Broad experience of IT with basic understanding of Networks, and Servers.Assist users with logging into their PC.Assist users with logging into their PC.Assist users with logging into their PC.Assist users with logging into their PC.Assist users with troubleshooting their desktop appearance and access to their links / applications on their local PC.Assist users with troubleshooting their desktop appearance and access to their links / applications on their local PC.Assist users with troubleshooting their desktop appearance and access to their links / applications on their local PC.Assist users with troubleshooting their desktop appearance and access to their links / applications on their local PC.Change OneDrive settings on the PC and access OneDrive to copy files / links to their local PC.Change OneDrive settings on the PC and access OneDrive to copy files / links to their local PC.Change OneDrive settings on the PC and access OneDrive to copy files / links to their local PC.Change OneDrive settings on the PC and access OneDrive to copy files / links to their local PC.Access and install applications from Microsoft Software Center.Access and install applications from Microsoft Software Center.Access and install applications from Microsoft Software Center.Access and install applications from Microsoft Software Center.Re-domain a PC.Re-domain a PC.Re-domain a PC.Re-domain a PC.Assist to update technical documentation and manuals.Assist to update technical documentation and manuals.Assist to update technical documentation and manuals.Assist to update technical documentation and manuals.Access event viewer and other logs to determine error root cause and resolution.Access event viewer and other logs to determine error root cause and resolution.Access event viewer and other logs to determine error root cause and resolution.Access event viewer and other logs to determine error root cause and resolution.Performs other duties as assigned.Performs other duties as assigned.Performs other duties as assigned.Performs other duties as assigned.Required Qualifications and Skills:.Minimum of 3+ years of IT experience.Minimum of 3+ years of IT experience.Minimum of 3+ years of IT experience.Minimum of 3+ years of IT experience.Experience with Windows 7-11, MS Office 365, Helpdesk ServiceNow ticketing systems, PC hardware installation and troubleshooting.Experience with Windows 7-11, MS Office 365, Helpdesk ServiceNow ticketing systems, PC hardware installation and troubleshooting.Experience with Windows 7-11, MS Office 365, Helpdesk ServiceNow ticketing systems, PC hardware installation and troubleshooting.Experience with Windows 7-11, MS Office 365, Helpdesk ServiceNow ticketing systems, PC hardware installation and troubleshooting.Proven analytical, troubleshooting, and problem-solving skills.Proven analytical, troubleshooting, and problem-solving skills.Proven analytical, troubleshooting, and problem-solving skills.Proven analytical, troubleshooting, and problem-solving skills.Proven ability to multi-task, effectively determine priorities and meet SLA's.Proven ability to multi-task, effectively determine priorities and meet SLA's.Proven ability to multi-task, effectively determine priorities and meet SLA's.Proven ability to multi-task, effectively determine priorities and meet SLA's.Excellent communication relationship-building and customer service skills.Excellent communication relationship-building and customer service skills.Excellent communication relationship-building and customer service skills.Excellent communication relationship-building and customer service skills.Adaptable and flexible in a fast-changing industry and work environment.Adaptable and flexible in a fast-changing industry and work environment.Adaptable and flexible in a fast-changing industry and work environment.Adaptable and flexible in a fast-changing industry and work environment.Ability to work in a project-based environment requiring flexibility and teamwork.Ability to work in a project-based environment requiring flexibility and teamwork.Ability to work in a project-based environment requiring flexibility and teamwork.Ability to work in a project-based environment requiring flexibility and teamwork.Reliable transportation for onsite work.Reliable transportation for onsite work.Reliable transportation for onsite work.Reliable transportation for onsite work.$26.00 - $32.00 per hour.Full COVID-19 vaccination may be required..W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **.e.X.cell.cell.Supports Equal Employment Opportunity**.e.e.X.X.cell.cell., a division of CompuCom  Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit...

### Response:

Required Qualifications and Skills:- Minimum of 3 years of IT experience.- Experience with Windows 7-11, MS Office 365, Helpdesk ServiceNow ticketing systems, PC hardware installation and troubleshooting.- Proven analytical, troubleshooting, and problem-solving skills.- Proven ability to multi-task, effectively determine priorities and meet SLA's.- Excellent communication relationship-building and customer service skills.- Adaptable and flexible in a fast-changing industry and work environment.- Ability to work in a project-based environment requiring flexibility and teamwork.- Reliable transportation for onsite work.Note: Full COVID-19 vaccination may be required. W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time.