### Job_Dedcrip:
SUMMARYUnder general supervision, performs a variety of routine to complex technical duties in support of the Association’s management information system; provides technical desktop support to users; troubleshoots hardware and software problems associated with the Association’s computers, security systems, and related equipment; installs hardware equipment and software applications; assesses user training needs and trains users in effective use of applications; makes recommendations regarding hardware and software acquisitions; and performs related work as required. ESSENTIAL DUTIES & RESPONSIBILITIESEvaluates, responds to, and follows-up on requests from users experiencing problems with hardware, software, communications, and other computer-related technologies.Responds to inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.Researches and diagnoses routine to complex user problems, performs remedial actions to resolve, and / or recommends and determines solutions.Delivers, installs, or assists personnel in the installation of personal computers, software, and peripheral components such as monitors, keyboards, printers, phones, switches, hubs, and cabling.Images, configures, tests, and deploys specified software packages such as network operating systems, word processing, or spreadsheet programs onto computer; may modify specific applications for division-specific use; deploys software, settings, scripts, and batch files to workstations remotely.Troubleshoots network connectivity; performs point-to-point network troubleshooting, installation, and maintenance; replaces network lines as needed; makes network patch cables.Provisions email accounts for users and departments; troubleshoots email delivery and storage.Maintains technology assets, including hardware and software inventory, from purchase through to disposal.Performs proactive maintenance of shared technology resources including printers and conference room equipment.Ensures regular system back-ups are collected and retained.Supports in-person and virtual events, including audio/visual equipment.Provides security authorization for application access; maintains the active directory of users by adding, removing, and/or editing users; creates access rights to users and user groups; creates groups and mailing lists.Assists in routine server upgrades and maintenance; assists with enterprise servers.Trains users on software and hardware usages by providing instruction and documentation.Provides updates, status, and completion information to personnel and/or users via voice mail, e-mail, or in-person communication.Performs new hire Information Technology orientations.Contributes to group projects, problem solving activities, and department strategy to promote continual business process improvements and support key initiatives.Demonstrates an understanding and models adherence to CSBA values, policies, and practices.Demonstrates respect, honesty and professionalism at all times.Adheres to an established work schedule and the organization’s timekeeping practices.Performs other duties as assigned...Requirements.QUALIFICATIONS Knowledge of:Principles and practices used in the operations, maintenance, and administration of network operating systems, personal computer system hardware, and related software systems.Techniques and methods of computer hardware and software evaluation, implementation, and documentation.Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and Association staff.Personal computer and network system application software packages, including word-processing and spreadsheets.Personal computers and peripherals, as well as, network hardware, including switches and cabling.Troubleshooting, configuration, and installation techniques.Computer hardware, software, network technology, and operating system products.Applicable Federal, State, and local laws, rules, and regulations, and Association and departmental codes, policies, and procedures.Occupational hazards and standard safety procedures.Method, techniques, and practices of data collection and report writing.Modern office practices, methods, and computer equipment and applications related to the work, including word processing, database, and spreadsheet software.Record keeping principles and procedures.English usage, grammar, spelling, vocabulary, and punctuation. Ability to:Perform a variety of functions in the operation of a variety of computer equipment and peripheral components, including network systems; troubleshoot related problems and take appropriate action.Identify and resolve hardware and software problems and perform minor repairs.Setup personal computer and network hardware and install and configure software.Train staff on software applications and hardware usage.Work with and maintain confidential and sensitive information.Prepare clear and concise reports, correspondence, and other written materials.Interpret, explain, and ensure compliance with Association policies and procedures, complex laws, codes, regulations, and ordinances.Establish and maintain a variety of filing, record keeping, and tracking systems.Respond to and effectively prioritize multiple phone calls and other requests for service.Make accurate arithmetic and statistical computations.Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.Operate and maintain modern office equipment, including computer equipment and specialized software applications programs.Use English effectively to communicate in person, over the telephone, and in writing.Use tact, initiative, prudence, and independent judgment within general policy, procedural and legal guidelines.Establish, maintain, and foster positive and effective working relationships with those contacted in the course of performing duties and responsibilities. SUPERVISORY RESPONSIBILITIESThis position has no supervisory responsibilities. EDUCATION & EXPERIENCEAny combination of training and experience equivalent to an associate’s degree or higher with major coursework in computer science, information technology, or closely related field that demonstrates responsible technical experience performing technical support and network administration on personal computers and peripheral equipment including software administration in a multi-user environment. ENVIRONMENTAL ELEMENTS & PHYSICAL DEMANDSEmployee works in a primarily sedentary office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.Employee is personally responsible for following health and safety guidelines, instructions, and policies.Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and computer screen, and hearing and speech to communicate in person, and over the telephone; must be able to bend, stoop, kneel, reach, push and pull drawers open and closed in the execution of duties.Must be able to sit at computer for long periods of time and have the dexterity to access, enter, and retrieve data using a computer keyboard or calculator, and operate standard office equipment and visual acuity are required.Employee must possess the ability to lift, carry, push, and pull materials and objects weighing up to 75 pounds, hand truck available to assist.

### Response:

Requirements:- Associate's degree or higher in computer science, information technology, or closely related field- Responsible technical experience performing technical support and network administration on personal computers and peripheral equipment including software administration in a multi-user environment- Knowledge of principles and practices used in the operations, maintenance, and administration of network operating systems, personal computer system hardware, and related software systems- Ability to troubleshoot hardware and software problems and perform minor repairs- Ability to train staff on software applications and hardware usage- Ability to prepare clear and concise reports, correspondence, and other written materials- Ability to establish and maintain a variety of filing, record keeping, and tracking systems- Ability to operate and maintain modern office equipment, including computer equipment and specialized software applications programs- Ability to establish, maintain, and foster positive and effective working relationships with those contacted in the course of performing duties and responsibilities.