I dropped my favorite coffee mug that was given to me by my grandmother who passed away.
I recently broke my favorite coffee mug that my grandmother gave me before she passed away.
user
That really is disappointing.  Can you fix it?
assistant
No, it's completely shattered. I'm pretty upset. 
user
I am so sorry to hear that
assistant
Thanks. I guess I need to just cherish her memory and try not to put too much emotion into material things.
user