I was overcharged on my water bill by 200%, and I was on a really tight budget.  It turned out there was some problem in billing on their end.
I was overcharged on my water bill by 200%, during a time I was on an especially tight budget.
user
Oh god..They do that to me TOO! And we have poison water! Are they going to fix it?
assistant
Yeah, they admitted it was a problem on their end and reversed the charge.  I had to waste literally hours on the phone with them!
user
Oh..the phone part is the worst! And being transferred and re-telling the story! I am glad they reversed it though! Most companies won't!
assistant