12. Recognizes that the satisfaction of Member States is a key performance indicator in conference management and services, and requests the Secretary-General to continue to include a user-oriented approach towards performance management on a wider scope, to make proposals to the General Assembly on the incorporation of such an approach into the performance-management methods of the Department and to incorporate the results of such an approach, as well as the results of his own internal evaluation of the Department, into future proposals for the improvement of the operation of the Department;
12. 确认会员国满意程度是会议管理和服务的一项关键业绩指标，请秘书长继续在更大范围内对业绩管理采取面向用户的做法，继续就如何在该部业绩管理办法中采用这种做法的问题向大会提出建议，并继续将这种做法所取得的成果以及秘书长自己对该部的内部评价的结果纳入今后关于改进该部业务的建议中；