Questions/Business/ManagementHospitality management Essay
Word count: 3,000 words
Submission deadline: 20 December 2015
Learning Outcomes Evidenced by this assignment:
Appraise key management issues in hospitality relevant for the event and tourism industries Evaluate and comment on the challenges and current issues related to hospitality management Analyse and evaluate theories and models related to hospitality management and operations Apply theories and models of hospitality management to service delivery in the events and tourism industries Compare and contrast different academic viewpoints to develop a reasoned argument Communicate effectively in writing Demonstrate a professional understanding of the provision of customer service Submission procedure: Submission to Turnitin
Details of the task
You are required to produce a 3,000 essay which discusses the following’ not including the table of content and the conclusion:
Analyse, evaluate theories and models related to hospitality management and operations and apply them to case studies to compare and examine what the main issues are for managers in the hospitality industry.
The assignment instructions below provide more details of what your submission should include.
Assignment Instructions
For this essay you will need to demonstrate and understanding of theories and models related to hospitality management and operations. Consider and compare the main issues for managers in the hospitality industry, and to justify your argument, use a variety of case studies. These case studies should be from a variety of literature: academic, professional and newspapers.
Assessment criteria
a) Relevance of materials used 10%
b) Logical sequence and development of your argument 30%
c) Use of supporting data and evidence 20%
d) Use of Harvard referencing system 20%
e) Overall presentation 20%
Grading Criteria Used To Assess Work
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NITKKRA+ 1396 TUTOR Posted 3102. Sold 3556. Bought 3. Asked 5. Solution preview:
Appraise key management issues in hospitality relevant for the event and tourism industries ******** *** **** ** *** challenges *** ******* ****** ******* ** hospitality management ******* *** ******** ******** *** ****** ******* ** hospitality management *** operations ***** ******** *** ****** ** hospitality management ** ******* ******** ** *** ****** *** ******* industries ******* *** ******** different ******** viewpoints ** ******* * ********
Attachments
HOSPITALITY MANAGEMENT (2).docx
INTRODUCTION
There are several businesses that include the hospitality managemen** **** ** restaurants, ******* ******** ******** ******** *** ******* ******** *** **** ******** *** ***** ******** ****** *** importance ** hospitality management **** *** ******** *** ****** **** **** ******** ****** ***** *** hospitality management ******* **** encourage ******** *** organizations ** ***** ** * ******** ** *** hospitality ******** ***** ***** *** ******* ** *** different businesses *** profession ******** ** **** *** *** hospitality ******** *** ******* *** ****** ****** **** ****** ** ** ** * successive ******* ***** *** ******** ****** ** *** workplace **** *** ******* ** *** **** ** hospitality management *** trainings *** management ******** *** ** * ******* extension ** *** ******* *** principles *** ******** regarding *** ******** *** *** usefulness *** ******** *** ****** **** *** ****** important *** *** ******** ******* *** organized *** ******** *** ****** understood ******** ***** ******** ******** ****** **** ** * ******** ***** ** sophistication *** discipline ****** *** **** objective ** **** ******** ** ** ***** ******** satisfaction *** **** ** *** ******** ***** *** ******* **** ***** ** *** ***** Therefore, ** ******* ***** *** activities *** organized ******* ****** ******** ******** **** ****** ** ****** management ***** ******* Likewise, ** **** ***** ***** ******** *** sometimes ****** ** ** ***** ******* ******** ** ** **** streamlined ** ******* ***** *** ******* ** ****** *** development ** *** **** **** *** ******** ****** ***** **** * fragmentation ** hospitality *******
***** *** **** questions **** * ** ***** ******* ***** *** hospitality ** ** ******** ** ******* ****** *** * ****** ****** ***** ** **** hospitality ** *** **** ** ******** ** ***** ******** ****** ******** ** *** ****** ***** *** **** approaches **** *** ******* ** ** ****** *** *** *** **** approaches *** hospitality *** management, ******** ******** pragmatism, *** ****** relationships ***** ******* *** ******** *** * ***** ****** ** understanding *** hospitality ******** ** ****** ***** *** ******** approaches **** ***** ** *** existence ** *** ******** ** * ******* *** * retailing ******** ***** *** ******* ***** ******** **** ****** ***** *** ******** *** arguments *** ******* contradict ** * contemporary management ***** hospitality educationist ***** *** significant hindrances *** **** ******** ** *** hospitality ******** *** **** *** improvement *** ****** ** hospitality *** ******** *** ****** ******* ** hospitality management *** operations *** discussed ***** **** ****** *** ******** ** *** hospitality ******** *** ***** *** considered ** *** hospitality ********
******** *** ****** ******* ** HOSPITALITY MANAGEMENT
***** *** ******* ******** *** ******** ** ** understood ** **** *** *** traditional ******** *** *** **** ****** ******** *** basically *** *** ******** ***** *** ***** **** ******** **** **** ** ******* *** hospitality management *** *** production *** operations management ** **** ******** *** operations management ** **** ******** ***** *** ***** ** ***** *** ******** **** *** ***** ** ******** *** ***** *** **** ** ** ******** *** *** ******** ** *** ******** *** delivered consequently *** ****** ** ***** *** **** ****** ****** ** ******* improvement, ****** ** materials processing *** ******* expectation ******** *** ******* ******** **** **** knowledge ***** operations *** production management ** *** ** *** hospitality ******** ** concerned *** ****** ** ***** *** **** ******** **** **** *** materials ***** *** ***** *** production ******* ** **** effective *** efficient ***** ** ****** ** ******** processing, ******* principles *** ******* ** eliminate *** ****** ***** materials *** *** ***** *** ** ******** transporting, unnecessary ****** inflexibility *** ******* (Schmelzer ***** ***** *** *** ******* ** ***** **** **** ****** *** ****** *** ******* *** productivity ***** controlled *** ****** ** improvement *** superiority ***** **** ***** ******** materials **** ** *** production ******* *** ******** *** ******** *** ******** **** *** ****** materials *** ******** *** ******** *** ******* ****** describes **** customers *** **** ** *** ******** *** ***** ******** **** ****** *** **** ******* ** extracted ** ** **** necessary ** cooperate ******* *** ****** ** ******* experience **** ** **** effective ** ******** expectations ***** *** ***** ** *** **** ******* ** *** ********
*** ******** ******* ** ******** ** traditional ******** *** ****** ******** *** ***** ******* ** ******* *** ******* ****** *** ***** **** ***** ** promoting employees *** ******* *** ******* ******* **** ******** *** ******** *** ** ******* ******** *** ******** ** efficient *** ** ******* improvements ** **** ***** ***** *** ******* ****** **** ** ** ****** *** ******** ****** ***** ******* ** *** hospitality ******** ******* *** ***** ******** ***** ** considered ** ** intergeable ******* *** ****** ***** ** ****** ******* ******** *** ******* ******** *** ******** **** **** ***** ****** ** ***** ** **** * ***** **** **** ****** ** **** * ***** *** ******** ** ****** *** *** ******* **** ** ** ******** *** ******** **** ***** ******* ******* ** * strategic **** *** **** ******* **** ** *** ***** **** ** ****** **** ****** qualities ** *** ****** ***** *** *** cornerstone ** * strategic marketing **** ** *** ****** *** *** ** ****** segmentation *** ****** marketing **** ** ** **** *** ** distribute **** qualities * ***** ***** ** *** customers ***** *** ******** ******** *** characteristics ** ******* *** ***** ******** ** * **** ******** ****** ** ******* ******* **** ******** ** **** ***** **** ***** ******** satisfaction *** management theorists **** ****** ******* attention ** **** *** ******** *** *** ***** *** ******* ******* ***** *** ***** **** **** ** ** controlled ***** assigning * ** ***** ** ****** *** ******* **** ***** ***** *** ******** *** **** **** ******* *** ******* management **** *** ******** **** *** ******** *** significantly ******** *** ******** ** ***** *** ******** **** *** ******** **** standards ** *** hospitality ******** *** * ***** *** *** **** ******** **** cooperate *** **** practices ** *** industry; **** *** coaching, munication, collegiality, ******* *** cooperation *** ******** *** ****** *** ******** **** ******** ******* ** *** hospitality ******** *** employees ******* ** **** ****** ***** ** ******** *** ******* ** ******** ***** ** *** **** ******* ***** initiatives ** *** ******** **** * successful **** **** * ***** ******* ***** ***** *** accepting *** environment **** **** *** ******* pollution ** *** **** **** chemicals *** ******* ********
*** classical ***** ****** describes ***** *** ******* **** ******* *** ****** ****** ** *** **** **** munication ***** ** * ******* ****** ****** ***** *** ******** ** ******* influence *** **** ****** *** **** **** ****** *** ******** ****** *** ***** ****** ** ******* ** ****** ***** ******** **** *** innovation ******* ***** **** *** ***** *** *** **** ** ***** ****** ** *** ** *** ******* *** ******* **** ******* ***** *** ******** ** decisions *** authority **** *** ** ****** structure ***** *** ***** ** *** management *** ** ** ***** importance *** ****** *** ******* ***** ****** ****** describes *** munication ** ******* ******* ** *** ****** ** **** ***** *** ** variations *** plications ******* ***** ** ******* ** ****** *** ***** ***** employees **** ******** ** *** ****** ***** management ***** ***** **** *** achievements **** ** ** equivalent **** ** **** information ** *** hospitality ******** ***** *** uniqueness *** ***** *** corrective ***** *** improvement *** ******* ***** ***** ******* *** ******** *** ****** *** ******** *** *** hospitality ******** **** **** discussed *** ******** ****** ******* ** **** *** *** described ** *** *** industrial ****** *** production operations *** ******** ***** ***** *** ***** *** ******** *** ******** **** **** ******* *** ******* operations ** ****** *** restaurants *** ******** *** ******** *** **** **** ******* *** **** ******** *** operational ***** ******* *** diffusion ***** *** ******* *** specifically discussed *** ***** ****** ***** ** *** ******** ** *** hospitality ******** *** described **** ******* **** *** ******** *** *** solutions ** **** *** **** **** * managerial **** ** *** ********
** ** **** **** ***** *** **** drawbacks **** ***** ** ***** **** *** *** *** *** ******* ** ** ** **** ******* *** **** ***** *** **** ****** **** ***** *** ******* ** *** hospitality industries *** ***** *** considered ** *** ** *** **** practices ****** *** ***** *** ****** ** *** traditional ******* **** **** ******* ** self-experience ** *** ******* advantages, *** **** ** **** ******* **** ** ** ** *** mainframe **** **** ****** *** hospitality management ****** ***** *** **** **** ***** ****** **** *** ** ******** ** *** ***** **** ** ******** betterment *** ***** qualitative ******* ** *** ******* **** *** **** ** *** ******** ******* **** *** ** ** maintained ******* ***** *** **** ****** ****** **** *** ****** ** *** ******** ***** **** *** ****** ******* ***** *** **** ******** ******* **** *** ******** ** *** ******** *** ***** *** **** accountable ** *** **** ** consumers ** ** **** ******* ** ******** *** fluctuations **** ****** *** management ****** ** *** **** Therefore, *** *** ******** *** ******* ** *** ******* ** hospitality management, *** **** *** ** ** ******* ** *** ***** ** ******** *** *** ***** **** *******
MANAGERIAL ****** ** HOSPITALITY ********
***** *** **** ******** **** ******** **** ** hospitality industry, ***** *** discussed *** considered accordingly ***** *** ******** **** ** ****** **** ******** cleanliness, ******** satisfaction *** ******* generation Everything ******* **** ******* **** *** ******** *** **** *** ******** *** ******** ******* **** ** *** ****** *** controllable *** ******* ** managerial ******** ****** ***** ***** **** ****** ****** ** ***** **** *** **** *** ** ****** ** *** ******** ** ***** ******** ***** *** ***** *** opportunities **** *** considered *** ***** specifically ** ***** *** ****** ***** ***** **** *** ******** ** ****** *** ******** ******* ** *** ******** ******* *** *** ****** *** ******** ** ***** ** **** ***** *** ******* ******* ** ***** ******* (Crockett ***** ***** *** ******* ***** ****** ******* ** *** hospitality industry, ***** ******* ******* ***** ***** *** *** ****** *** ******** ** ***** *** explained ** ******* *** *** ***** ** **** *** generally discussed ** **** *** *** *** ***** *** considerable ****** *** discussed ** *** ***** *** **** ***** ******** * ******* ** ** ****** ** *** ***** ** *** **** ******* ****** **** ****** *** ********
*** ******** regarding ******** ** ****** *** experienced ***** ** hospitality *** * ***** ******* ** ** considered **** ** * ****** challenge **** ** ***** **** *** ***** **** qualified *** ******* ***** **** ******** ***** **** ** *** ****** Workers satisfaction, **** ****** demography *** **** **** ***** *** ******** ***** ***** ***** ***** ******* ** **** ******** **** *** ** * contributing ****** ** **** ******** (Sternberg ***** ***** *** professionals **** **** ******* ** **** ******* ** ** ******* *** ** ******* ***** *** ******* ** ****** **** initiatives *** motivation ***** innovative strategies *** **** ** ******* **** ******* ******* * ******* ***** **** ***** *** ***** *** *** management ******* **** **** ** * ******* *** **** ** employees *** ******* *** **** ** ** ******* ***** population ** ******* ** **** **** countries, ** *** situation *** ****** **** ** *** ******** ** **** ** ***** ** *** ****** ** ******* ***** *** ***** ******* ** ******* *** *** ******* **** ****** **** ******** **** **** ***** ** ****** *** employees ** ***** difficult **** *** ** *** **** **** *** **** ** *** ****** ***** ******* **** ***** *** ** ******** ****** ** ** considered *** ******** ***** *** **** meaningful ******** ** ******* **** ******* *** demanding **** ** ** **** *** *** responsible *** **** **** ******** **** ******* improvement ** *** hospitality ********
******** reputation ** ******* ***** **** ***** * ******** situation *** ***** *** arguments ******* ** *** **** ***** (Sternberg ***** *** hospitality ******** ** ***** circumstances ** * ****** ** ****** *** development ******** ***** **** ** **** contributions **** ** *** ******** ******** *** ** *** ****** **** ****** ****** ** **** ******* Regardless, ** **** *** ******* * ***** opportunity *** graduates *** *** ****** motivated *** **** **** ** ***** *** ***** ***** ******* opportunities ***** ****** ** * ****** *** ** concerned ** **** ******** **** ** knowledge ** ***** ***** ** ***** ******* Including *** ****** **** *** ******* ** ** ******** **** ***** *** ******* ******** *** *** *** * different ****** ****** **** ******** ** * ****** **** ** ******
******** *** ****** engagement ******** *** * **** ****** ** ***** **** *** *** ******** ** ******* *** ***** ** dissatisfaction ***** ******* ** **** *** ***** ***** ** ******** *** reevaluated ** **** ***** (Sternberg ***** ***** *** ******** **** ******** ******* *** ******* **** ****** ******** ******** Now-a-days ***** ******** *** ****** ***** *** ******** *** * **** ******* ** **** ** *** ******** ******* *** development ** ****** ** * **** ***** ** ** ******* ***** *** ******* ******* **** *** ** ** opportunity *** ******* *** employees **** ***** **** ** **** *** industry, ***** ******** ******* *** productivity *** *** enlargement *** workforce ****** ** positively motivated ** ******* customers ** *** **** *** **** **** ******
Competition ** ** ontrollable ****** ***** discusses **** ** ** * ****** ** **** ** *** industries ******* ***** *** **** ****** *** restaurants **** ******* **** ******* *** ** ***** reputation **** ** ******** ***** * ****** **** ****** ** controlled **** ** * *** ***** ****** ** **** ******** *** ****** qualities ***** ** ****** acceptable ** **** ***** ******** strategies *** mentioned *** *** ******* *** recruited **** considering *** certified ******** ** *** ****** ***** utilization *** ***** ******** ******* * ***** **** *** *** certified ******* **** ** ***** ** ** employees ***** ******* *** **** ******* ** ** **** *** * ******* *** ****** *** **** employees ** ***** **** ****** *** ****** *** ******** **** *** positions *** *** *** ***** **** **** *** ******** *** *** **** *** automation opportunities *** *** ***** ******** ** **** **** ******** *** ** *** ***** intensive technique ***** ***** ** ***** *** importance **** ** ** essential ****** ** ** considered **** ** * ***** intensive ******** ** *** ****** ** ******* ***** ** **** * ****** ******* ** **** ********
* ******* **** ***** **** ******* activities **** *** ****** **** difficult *** ** *** ***** ****** **** ****** *** ***** **** **** **** **** ** *** affordable ***** ***** ** ** ***** *** ** *** *** **** ** ***** **** ******* *** ** *** dependency ** *** **** ****** ** *** **** ******* ** ***** **** manufacturing ** production ***** ***** *** **** **** ******** *** ***** **** **** *** ** ****** *** ******** **** ***** ***** *** **** ** **** *** **** *** ****** **** ** * permanent ****** ***** *** ** **** inventories **** *** ****** ** ****** *** ** ***** ** **** ******** ******* ** *** preserving *** durability *** ******* *** marketing *** ***** ** ***** ******* *** * **** ***** ***** ****** ***** ** ***** ** ******* *** ******** *** ******* **** *** **** **** ** *** **** ** *** **** **** ** ** ** ******* continuously ** ** **** ****** *** ***** ** ******* ***** importance Cleanliness ** * ***** ******* **** * ******* ** ***** ***** ** **** ** *** **** ***** * ******** ***** ***** ** ** ****** ** ******** *** **** ***** *** entertainment ****** ***** *** ***** * ******** ******** ** ******** *** **** ** * ****** *** ****** *** development ** * ***** ******** *** beautiful ******* **** **** facilities *** ******* **** ***** *** ** ***** ******* *** *** ******** ** ***** **** **** ******** *** **** ******* **** **** ****** * ******** ** achieving *** ******* candidate ** ***** *** **** ******* regarding *** ******** ** ****** **** ** ******** ***** ** **** *** *** ***** *** ***** ******** ** *** **** ******** **** ******* ****** ***** *** ******* **** **** *** **** ***** ** *** **** ***** **** **** **** ** *** hospitality ******** ***** *** ******* inspections **** ** **** *** ** ****** *** ******* ******** *** *** **** ******* ******** ** ******
******** *** *** ****** ****** *** **** ****** *** **** **** ** ** maintained ******* *** **** **** ** management ** ***** ** *** management ***** *** **** ***** ** *** organization *** **** *** **** ** ******** ***** *** ****** participation ** *** ******** ** *** ******* **** ** *** **** ** *** technique **** ***** *** ******* ** ******** ** *** ******* **** ** **** ******** ** ****** ******* *** *** **** **** **** ** ******* *** **** ** ** ******** ** ***** ** * ******** **** ***** *** ** ** **** ******** ******* ******** *** **** ****** *** ** *** ** eradicated ****** **** *** **** ** analyzing **** ** *** **** ** hospitality management ** ** ******* ******* *** **** ** ****** *** **** ** ******* *** ** ** maintained **** *** **** ******* *** ****** ******* ****** ** ***** **** consideration ** **** ***** ** differentiation ******* ***** *** **** categories ** *** ***** **** *** ***** ** *** ******* ** management *** ******** *** ****** ******** *** **** *** **** *** appropriate decisions **** *** **** beneficial *** *** **** Therefore, ***** *** *** ***** **** ***** *** ******** ** *** ******** ** *** hospitality management *******
******** *** **** *******
According ** * ******** ** ******** housekeeping *** ***** **** management ** * ***** ***** ** ** ******* ** ****** ***** ******* ***** ****** *** discussed ** **** **** *** ***** ******** ** * ***** *** ****** ******* ***** ** * ******* ** **** *** ** * ***** ** ******* ** ******* ** ****** *** consumption *** ***** ** ******* ******** ****** ***** ******* *** maintenance ** * ***** ** ******* ***** ** ** ** understood **** ** ******* *** ******* **** ***** ****** **** *** **** ******** **** ** ******** ***** ******** *** * ******* ***** ** ** **** ******* ** *** ***** ****** ******* unnecessarily *** ******* **** *** automatically *** transferred ** * *** ******** ****** ***** ** ******* ***** *** regulations **** **** ** ** ******** ** *** industries * ****** **** ***** ** * ***** ***** ** *** *** ******* **** ******* *** * **** difficult situation ** **** ** **** *** Therefore, **** *** ****** ******* **** *** * ***** ** **** * ***** **** ** ***** ** authorize ******* **** ** ** ******* ** **** **** ******* * *** ******** **** * ******* ownership *** responsible ****** *** *** ****** ******* ** ******** ** ** **** ** ** ******** *** verifications *** ***** **** ****** ***** *** ******* essential ******* **** ******* ** providing *** ****** ** **** ******* *** ******** **** ** ** ******** ****** ***** ** clarified ** *** ******* *** **** ** ******* *** ****** ***** *** management operating ******** **** *** **** understood *** ******* ** *** ******** ****** **** ******** *** **** ******** (Cianciolo *****
***** * ****** **** ***** ******** **** * literature ***** **** ***** *** ******* ****** regarding *** management ***** ** **** industry, *** ****** ***** *** regulations ***** **** *** ***** **** * **** **** ***** ***** customers ** *** **** **** * research, ***** ****** ** * ****** ***** industry, ***** ** well-known *** * ****** **** *** *** ******** ***** *** ******* ******** delivered *** **** *** ***** *** implications *** ***** **** **** ** ** controlled *** specifically ******* **** cleanliness **** *** ***** **** principles **** **** ** ** ***** **** consideration according ** *** ****
CONCLUSION
*** hospitality ******** ** * ******* ******** **** ***** ******* ** ***** *** ****** ** * presentable ****** *** **** *** ******* ***** ***** ** industries *** ******* ***** intensive ***** customers *** ****** **** ******* **** *** **** *** ***** intensive ******** ** * preferably **** ** industries ***** **** ** *** automation *** technology *** *** * challenging ****** ******* * ***** **** ** ** ***** **** ** **** *** *** **** ******* ** * ******** **** representative (Antonakis ***** ******** **** representatives *** ****** ******* **** **** *** ****** ******** **** **** *** ******* ***** ******* ** ******* ******
REFERENCES
Cianciolo, ** ***** * ***** ******* ** intelligence ******* ** Blackwell
Antonakis, * ***** Leadership ***** ******** *** ****** ** * Antonakis, ** Cianciolo * ** Sternberg ****** *** ****** ** leadership, **** ******** ***** ** ****
Sternberg, ** ***** **** * ***** *** leadership ** organizations ******* ** Management ******** * Education, ** *******
Sternberg, ** ***** ******* *** intelligence ******** Psychologist, ****** ****** ***
Sternberg, ** ***** *** ****** ****** *** situation ** leadership Leadership Quarterly, *** ******
******* ** ***** ****** ** ***** education ******** ****** *** knowledge *** graduates ** ** hospitality ******** ****** *** **** **** *** **** * ******* ** Hospitality *** ******* Education, ** **** *****
******** * ***** Hospitality ******* ****** ** **** **** **** technology Nations Restaurant ***** ***** *** ***** *****
Schmelzer, * * ***** Just-in-time education ***** *** hospitality ******** ** *** ******* International ******* ** Contemporary Hospitality Management Bradford**** *** *** *** ** **Price: $94.00