Questions/Business/ManagementHRM500 Assignment 3: Performance Management
Due Week 8 and worth 300 points
You are the HR manager for an upscale retail store which sells clothing, shoes, handbags, and other accessories. Due to the economic downturn, the company has experienced a significant reduction in earnings, resulting in the layoff of a number of retail sales associates. Business seems to be rebounding, but you are concerned about the performance of the retail sales staff. The CEO has requested that you recommend ways to increase sales and customer service. You believe that implementing a performance management system may help modify employee behavior and improve results.
Write a six to eight (6-8) page paper in which you:
Create a job description for a retail sales associate, which includes the most significant components necessary to describe the job both internally and externally. Create an organizational behavior modification (OBM) plan to define four (4) key behaviors that are required for successful job performance as a retail sales associate. Suggest the significant ways that your plan will benefit the organization. Specify two (2) ways that you would measure whether current employees exhibit the key job performance behaviors. Propose two (2) methods that you could use to inform employees of the new performance standards. Outline a plan with two (2) methods of providing feedback to employees. Include the frequency with which the feedback will be provided. Propose two (2) actions company leaders should take to reinforce positive employee behaviors. Examine at least three (3) key legal and ethical issues that could potentially impact the performance management system. Support your response with specific examples of the identified issues possible effects on the performance management system. Use at least four (4) quality academic (peer-reviewed) resources in this assignment. Note: Wikipedia and other Websites do not qualify as academic resources. Your assignment must follow these formatting requirements:
Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions. Include a cover page containing the title of the assignment, the students name, the professors name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length. The specific course learning outcomes associated with this assignment are:
Examine performance management issues and processes. Examine the influences on and various approaches to compensation. Use technology and information resources to research issues in human resource management foundations. Write clearly and concisely about human resource management foundations using proper writing mechanics.
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Week 2 & week 6 Discussion and Answers HRM500.doc
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Assignment 3.doc
Performance Management Systems and the Role they Play in Business
Name
Instituti**
Introduction
****** ** ******** *** *** * *** ******* *** ** *** ******* ** ** necessary *** *** ******** ** correctly ******* *** information pertaining ** *** ******** * *** ******* ****** ****** performance requirements *** ****** *** ****** ** *** ******** * ******** ******** ** ******** * positions ******* ***** **** ******* ***** *** *** ***** ** ** ******* * *** ******** *** ******* ** * *** ******** ** ** ****** ******* ***** *** **** ***** ******* information ***** *** ***** undertaken ** * ******** *** *** ******** characteristics necessary ** ******* *** ***** ******** ******** ** ******** *** ******* *** ******** ***** *** ******* ** *** *** ****** ******* * *** description ** **** ** * *** specification *** *** description summarizes *** **** requirements *** ******** *** *** ****** *** ******** *** *** ** ****** **** *** organizations ******** objectives ** long-term ****** *** ******** ***** ******** ** *** position, *** *** organizational structure ** management *** ******* relationships *** *** specification ** distinguished ** * ******* ** ******** characteristics ******** ** *** ******** ** ******* *** ***** mentioned ***** * *** description *** ***** ******* ***** ***** ** initiative ******** ** **** unsupervised, education *** qualifications, experience ******* ** ******* positions, *** ******* personality ****** Personality ****** *** ******* ** **** judgment, dedication, decisiveness, integrity, enthusiasm, unselfishness, *** ******* ***** *** ******* ****** ** * **** ****** *** ***** **** *** ****** *** ********
*** Description *** ****** Associates
******** ** **** *** position, *** ****** ***** ******* *** following ****** * **** ** **** *** **** ******** supervise *** ****** merchandising, operational, *** personnel ******* ****** *** ******* *** productivity ** *** ****** **** ** ****** ******* ******** ****** *** ******* ** investments; **** *** ***** *** ***** ** ******** *** ******** stakeholders ** ******** stakeholder satisfaction; ******* ** ***** *** ******** concerns; *** ** ****** ****** ******** *** personnel ****** ******* *** ******* ** *** ***** ******** ***** ** ** **** ** ******* ***** ***** *** *** specification ***** ******** *** ******** ******** characteristics ***** requirements ******* *** ******* ** ******* *** ****** motivation ** employees ** ****** * **** performing ****** ******* ** ******** **** throughout *** ***** ** ******* **** ** ******* demonstrate ****** cognitive ****** **** ******* ******* analysis, ******** ******* financial *** quantitative analysis; *** ** ** **** ** **** ******** ***** ** ******* ****** *** ******** ******** *****
* **** ** ***** ******** characteristics ***** ** ****** ***** *** **** *** ******** *** *** *** ******* *** *** following * **** **** ******* ****** ** * ******* ****** experience ** supervising * ***** ***** ******* ** multitask *** prioritize; experience ** ******* **** *** **** ******* ** ****** management; **** ******** ******** *** ****** oriented; possesses * positive, enthusiastic, *** ****** personality; ** ******** *** solution-oriented; *** *** ******* ** demonstrate effective ******* *** ****** munication ******** **** ** ***** ** *** ***** sometimes ****** ***** (knowledge, ******* abilities, *** ***** characteristics), ******** ** *** employees *** management ******** *** ****** *** effective performance ** *** **** *** characterize exceptional performers ******** ***** ******** ** ******** *** ******* Competency ********
*** creations ** *** positions *** **** **** ** organization ** ******* ** ******* ***** ** business, ** **** ***** ** ** organizational *** **** ******** additional ***** *** ******* ** ******** * *** ******** *** ****** ** organization ** discovering ***** potential ***** ** ******** **** **** ******* ******** ****** *** *** positions *** ******* ** **** ***** ** *** *** ** ******* *** **** ******** * *** description *** resulting **** ** ****** performed *** ** considered * ***** **** **** *** *** ******** ** ******** *** *** ******** ** **** positions *** ** necessary ** ***** *** ******* ** ****** *** ** **** ********
*** ******* consideration ** *** information contained ** * *** ******* ** important *** employers ******** aforementioned, ** ** *** ******* ***** ** ******* * potential ******** *** **** *** organization *** ****** ** attractive ****** ** ****** *** ****** ** ******* ******* **** *** **** *** *** *** ******* **** * diversity ** ***** *** ***** ** *** ******** *** *** ******* ****** *** ** ******* ** ***** *** *** **** ** *** position, *** **** **** ******* ***** ***** **** *** ******** ******** *** employees **** ** ********
*** ******** *** ******* ******** * ***** description ** *** ******** ******* *** ***** **** **** ****** **** ******* insurance ** *** ******* *** ***** *** **** employment *** ******** ******** ****** ** ******** *** **** ******* **** ** ***** ******** ******* ******* *** **** potential employees *** ******* ******* **** ******* ******** **** ***** ******* *** *** *** **** *** *** *** ** **** interested ** **** ** ****** insurance
Organizational ******** Modification *** Successful *** Performance
******** modification ****** ** *** *** ** demonstrated empirical ******** ****** techniques ** ******* ** ****** *** frequency ** behaviors ** ******** *** ******** ** individuals behaviors *** *** ******** ** ******* ******* ******** ** ******** reinforcement ** ******** ******** *** *** reduction ** ******** ******* ** extinction punishment *** satiation ******** modification ** **** ***** ** ******* ******** ******** (Bandura, *****
****** practices *** ** ******* ** *** leadership ** ** organisation ** ******** *** ******* ***** ***** ****** ******* ****** *** *** ***** ****** ** **** ** *** **** **** **** **** ** motivation ******* ** ******** circumstances ***** ** *** ******** motivation ******* **** **** technique ** ******* **** **** *** ******* financial ****** ** *** favourable *** **** especially **** ***** *** ***** **** available ** ***** ** *** ******* ******** available
**** **** ******** ******* *** motivated ** **** ** ***** practices **** ******* production *** ** ** **** ******* **** ****** **** **** ** ****** ****** ***** *** ******* *** ** **** *** generally ** *** ****** ** ****** *** specifically ***** ** production *** ****** ***** **** **** ***** ** motivation ** ****** beneficial ** ** organisation ******* ** increases *** productivity ** ** organisation drastically **** * ***** ****** ** ****
******** ******* **** ***** ** motivation ** generally beneficial ** *** organisation, ** ** **** potentially ******* ** ******* ******* ** ** **** * ***** **** ******** **** ****** ** **** ** ******* **** **** ****** ** *** Secondly, *** *** ** **** ** * **** ** motivation *** eventually ******** ** ** organisation **** *** ****** **** *** ***** ** *** employees ***** **** *** **** ***** ******** attitudes ** *** employees ******* **** ***** ** ******* *** organisation ***** *** ** **** ***** ***** performance
Secondly, ******* ***** **** ****** ** motivating employees ** ** ******** incentives ***** *** ** ** *** **** ** ******** ** sentimental ******* **** *** incentives *** ******** *** employees *** **** ******* ** attaining *** ****** ** ***** ** *** ***** ** difficulty ** *** *** **** ****** ** ****** effective *** **** *** *** ******** limitations **** ** ******* *** ******** ** incentives *** eventually *** * pre-condition ** production ******* *** eventually ****** ******* ****** **** *** ****** ** *** meaningful activities *** *** **** ****** ** ****** different ******* ** ****** ***** ****
******** ***** ** *** technique ** motivating employees ** ******** ** opportunity ** ******* themselves *** ***** ******* **** *** employees *** *** potential ** ******** ****** *** development, **** immediately ***** * different ******** ******* **** **** *** naturally connected ** *** **** ** ******** *** therefore ****** steadfast ** ***** productivity *** *** ** **** ***** ** motivation ** *** ** *** **** effective **** ** motivating employees *** *** **** potential ** ******* ******** *****
Potential ****** ** *** ******** Modification *******
*** ******** modification ******* ***** ** beneficial ** *** *** organizations ***** *** effective *** ******* *** ******* ******* *** instance, **** *** ***** associates *** motivated ** ******** ***** ***** ** **** ***** ******** **** ***** ** ******** **** *** **** ** *** ******** merchandise **** improvement ** ***** ***** ** **** consequently ******* *** performance ** *** ***** departments **** ** production *** management, *** ***** **** **** **** producing *** ******** *** ********
**** ** ****** ******** Performance
** determine ** *** ******** performed ****** **** ****** ** **** *** **** ***** ******* *** *** ****** ******** ***** ******** ****** ******** ** *** employees *** performing ** ******** Secondly, production ******* ****** **** ******** ** ***** *** ***** ******** ** ***** *** ******** ****** ** ascertained, **** ** ***** ** ** ***** ** ****** **** performance *** *** ** **** ** ********
** reinforce performance, *** **** executives ***** ******** *** ******* *** incentives **** employees ****** **** **** ******* ****** ** addition, *** **** ***** **** ** ****** * ****** discipline ****** ** ***** ** ******* ******** ******** ** *** workplace
***** *** Technical ******* **** ***** ****** *** Performance Management ******
*** performance management ****** ** ******* ** ******* ***** *** technical constraints *** instance, *** management ****** **** ****** **** *** *** ******** *** ******* ***** *** **** **** ******* ** *** ******** **** *** ******** ** *** ******* *** instance, ******* *** **** **** *** **** *** *** **** ** ******** ******** **** *** ** **** ****** *** ****** ** ******** ** addition, *** **** ****** ***** ******* ** **** ****** *** allowable ***** *****
References
******** * (****) Performance managementNew **** ******** Management Association
***** * (****) Examples ** ******** Modification ** Organization Small ******** * ***** Retrieved ** ****** ***** ****
Management Retrieved ** ****** ***** ****
******* ** &Rajgharia, * (****) What **** Performance Management ****** ***** MostGallup Retrieved ** ****** ***** ****
******** * ****** Principles ** ******** modification *** **** ***** ******** *** *******
****** * ****** *** reciprocal relationship ******* ******* problems, ******* unemotional ******* *** parenting behaviour
******* ** * ***** * (****)Behavior modification Englewood ******* ** Prentice-HallPrice: $45.00
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Attachments
HRM500 Assignment 3 Performance Management.docx
[Title of Paper] ******* ****
****** **** * **
****
INTRODUCTION
* ******** *** *** ******* ****** ** *** ******** *** lifecycle ** * ******* *** ** ******** ***** *** ****** *** introductory ****** ******* maturity, saturation *** ******* ***** **** **** * ******** *** ** introductory ****** ** *** *** ****** *** ******** ****** **** ** **** important *** *** businessmen ** ***** *** ******** *** ****** ** ******** ** ** essential ** **** *** * ****** ****** **** ******** ****** ** ******** ***** ** ******* ***** *** rebounding ****** ***** ****** ***** recession *** **** ****** *** *** ******** ***** ******** ** *** ******* ***** *** **** ******
** Recession ****** * ****** ***** ******* ******** ****** ******** *** ***** accessories ***** ******** ** *** ***** *** ***** ******* **** ** **** ******* ** ** ******** ******** ** *** ****** **** *** significantly **** *** customers ** *** **** ***** ******* **** ****** ** * ****** ** ****** ***** ** *** ***** ***** *** ******** ***** ** ** rebounding ***** ***** * ******** ****** *** *** **** ** ** ******* ** ***** ** implement performance management ** employees ******* **** ****** ** modifying *** ******** behaviour *** ******* *** ******* ******* Following ******* ***** *** *** *** **** *** ***** *** *** ****** ***** ** ****** *** ******** involvement;
*** DESCRIPTION *** ****** ***** ASSOCIATE
** ******* ******** *** *** description ** ****** ***** associate ** **** ** * ****** ** ******** ** *** *** requirement, *** **** ** ******* ******** ***** ** *** *** description
* ****** ****** ****** customers *** ****** **** *** ** ********
** ****** ******* ****** *** knowledge ** ******* * *******
****** education ** required, *** necessarily * **** ********
Experienced ****** ** ** ***** * **** ** ****** *******
****** ****** *** ***** accordingly ** ********
** *** *** ******** ** ******** ********
***** *** *** ***** necessary ****** * ****** ***** associate ******** ** *** *** ******** satisfaction ** important *** ***** ******** * ***** ****** ****** **** customers ** ****** ***** **** ******** **** *** ****** * ***** ****** ****** ***** *** customers ** *** ***** **** ****** ** *** **** ******* *** ** ** ******* ** ******* *** *** description ****** **** *** ******** ** **** ***** *** ****** ******* ******* ****** *** ******* **** *** noticeable ** particular ****** (Sambrook * ******** *****
ORGANIZATIONAL BEHAVIOUR MODIFICATION ****
*** *** ** ******** ** *** ******* ******** ***** ** *** *** rebounding ****** ** ** **** essential ** **** *** ****** ****** ***** ***** *** ****** *** ******* ******** ** * ****** ***** ** organizational behaviour modification **** ** ******* *** ***
Identifying *** ***** *** ******
Establishing *** activities ** ** ******* *** *** *** ****** ******
Analyzing *** behaviour ** *****
Reinforcement Positivenegative
*** **** ** ******* *** ** *** particular ***** ***** *** ***** *** objectives *** **** identified ** *** **** *** ****** ****** ** ******* *** *** ******** ******* *** **** satisfied *** ***** ****** ** ***** ***** *** ******** ****** *** **** *** behaviours ******** *** *** successful *** performance ** * ****** ***** ***
*** ***** ****** **** ******** ******** ******* *******
*** ***** ****** **** *** ** ****** customers ** * recession ******
*** ***** ****** ******* *** ******* ***** ***** ******* *** customers ** *** ******* ********
*** ***** ***** ** ******* *** **** ***** ****** **** consideration *** individual *****
*** *** ******* ** ORGANIZATION
* ******** ***** ** ** rebounding ****** ****** **** ***** ***** ***** ** beneficial ** ****** * perspective **** ** **** ******* *** ***** ****** ** ***** ***** *** ******** ** ****** *** ****** ***** ****** ** * ******* ***** considering *** ****** ** *** ******* *** ****** **** ******* ***** definitely ****** **** ******** ** ***** **** ** *** ****** ** **** * ******** ****** *** **** * **** ** *** condition *** ***** ****** ** **** ******* ***** *** different departments ** *** ****** ****** ** ***** department *** different ******** ****** (Mullins, ***** *** ***** ****** **** knowledge ***** **** *** ***** ******* *** ****** **** *** ** **** * particular ******* ***** recession ** **** ****** *** ******* **** *** ***** ****** ** ***** *** * *****
*** organization ** benefited ** ****** ***** ***** *** *** ****** *** development ** *** ****** * ******** *** ** ******* **** * ****** *** ***** *** ****** *** ** ******** ** ****** Flexibility ** ******** ** ** essential *******
PERFORMANCE ******** INDICATORS
***** *** ******* *** behaviours **** ***** **** *** performance ** ** ******** ***** *** *** *** behaviours ***** *** certainly ***** ** ** ** ******* ** *** ******* ** **** ******* ***** *** **** * ******* differentiates *** *** behaviours ** ** ******** ** ******** ****** * ******** behaviour ***** ** distinguished ** *** *** **** Employees knowingly ** unknowingly **** ******* behaviours ***** ***** ******** ***** **** performance Performance ******** **** ****
Performance appraisal
Management ** Objectives
***** *** *** **** ** ***** *** performance ** ***** *** *** employees Performance appraisal ** ***** *** ** ** ** essential **** *** employees *** ***** appraisals ** *** ***** **** ***** appraisal ****** *** **** ******** ** **** *** performance ** **** ***** accordingly *** ******* employees performance ****** ******* *** **** Contrary, appraisals *** **** ***** ** *** performance ** *** ********
Management ** Objectives ** ** important performance ******** **** *** objectives ** *** **** *** ******* ***** **** *** ******* *** ** ** ** accordance ***** ** decentralization ** ******** ******* *** ** **** ****** **** ** ****** ***** *** ******** objectives *** **** *** ** *** ***** ***** objectives **** ** fulfilled *** ******** objectives **** ****** *** ******* ** *** ********
COMMUNICATING *** PERFORMANCE ********
Employees *** **** ******** *** *** *** performance standards *** *** **** *** informing *** ******** *** *** ******* objectives ** *** ******** **** ******** *** ******** ******** *** *** *** **** ***** * **** ***** ****** ******* **** *** employees ** ***** *** objectives *** ****** *** performance standards ******** *** essential ** ******** ******** ******** ******* ***** *** employees ** **** knowledge *** ***** practically ***** ******** *** development ** essentially important
******** ** EMPLOYEES
Employees *** *** ****** ** *** **** **** ****** ** ******* accordingly *** *** ******* ** providing ******** ** employees *** ******* **** ******** ***** ***** performance ** ****** * quarterly ****** ** employees *** ***** *** ******* ** ** providing ***** strengths *** ***** weaknesses **** ** ******* *** ******* ** **** ******** ** employees *** employees ****** ** ***** ***** ***** **** ** **** **** *** ***** **** ** *** **** ****** *** *** ** ***** Strengths ******** employees automatically ** ******* ****** *** ******* **** *** **** ******** ***** ** ** basically important **** employees perspective
****** **** *** ******** ******** BEHAVIOUR
* **** ** responsible *** *** ****** ***** ** ***** ******* ****** ** *** initiator *** *** ****** *** ******* *** ******* ******** *** *** ******* ***** reinforce ******** behaviour ** employees *** motivation *** ****** ****** **** ******** ** * ****** *** ** ***** * ******** behaviour ***** *** employees ** * ****** ***** ******** *** ***** ****** ** ****** motivated *** ***** performance *** *** ******* ****** ******* incentives *** ** ** **** ** ******* *** ******
***** ****** ** PERFORMANCE MANAGEMENT ******
*** ***** *** ******* ****** ** *** **** ***** ***** ****** *** performance management ****** *** *** government hindrance ** *** ** *** ***** ****** *** performance management **** ***** *** ***** ***** ****** *** ******* ***** ***** *** ****** **** *** performance **** *** ****** appraisal **** ** intention ** partiality ***** ** affecting *** performance management ****** **** ******* *** ***** ****** ** *** performance indicators ******* *** ******* ** *** ******** Government intervention ** *** **** ***** ******* ** *** ***** performance **** *** ** controlled partially ** accepting *** ******** *** ****** ** ********
IDENTIFIED ******
*** discussion *** ***** *** **** ***** ******* *** ** * ****** ***** *** ****** **** ***** *** ***** behaviour ****** recession ****** *** ***** *** ******** ***** ***** ****** ******** **** *** situation ***** ** **** employees *** ***** *** ** ******* ******** **** **** difficulty ***** municating *** ****** ****** *** *** ******** *** attention ****** ******** *** ******* **** *** ***** **** **** ******** **** **** miserable **** ******* **** ****** *** ***** ** proposing *** activities ***** ** *** blueprint ***** ****** *** ******** (Carrell, ****** * Hatfield, *****
CONCLUSION
******** performance ***** * ***** **** ** **** discussion ******** ****** **** ******* *** experienced ***** *** *** ****** ***** ***** *** ******** ** ** rebounding ***** ****** motivated ***** ** ******** ***** ***** * ******** ****** ** *** ******** *** ******** ****** ** ** **** * ***** ** recession ****** ***** ***** ** ** ****** *** ** **** situation **** ** break-even ***** ****** ******** ** *** ** ******** (Armstrong, ***** *** ******** performance ** ***** accordingly *** *** ******** ** employees ** ***** Performance ******** ** *** *** **** *** ****** *** behaviour ** ********
REFERENCES
******* ** ****** * * ******** * ****** ***** ******** Management strategies *** ******** * ******* *** ****** Workforce ****** ******** ****** ****** ******* ******** ** ******** ******* Publishers
Armstrong * * ****** ******** ** ***** ******** Management ******** **** Edition), ****** ***** ****
******* * * ****** Organizational Behaviour, ******* ******** ****** McGraw-Hill
******** ** ******* Management *** Organisational Behaviour, ******* Education, *** *******Price: $45.00