text:
Apply for a U.S. Visa
in India
Passport/Visa Collection Locations and Timings
On this page:
- Overview
- Locations and Timings
- Premium (Home) Delivery
- Blue Dart Holiday & Closure
- Pick-up Information
- Change Delivery Options
- Track Your Passport
Once your visa is approved, Blue Dart will deliver your passport to the pickup location you specified when you scheduled your appointment. There are no extra fees associated with either aspect of this service - the cost for Blue Dart to hold your passport is included in the visa application fee.
Note: Premium delivery of passport/document is available at an additional fee of Rs.500/- per individual, payable in cash only. Payment for this service needs to be made to the courier at the time of delivery of passport/document. This service is optional.
Locations and Timings
To view CGI/Blue Dart passport/visa collection locations and timings, click here.
|Hours of Operation
|Mon-Fri 10:00a.m.-4:00p.m. Sun:1:00p.m.-5:00p.m.
|Shivaji Stadium Metro Station Concourse Level
Baba Kharak Singh Marg Connaught Place
NewDelhi - 110001
|Mon-Fri 10:00a.m.-4:00p.m. Sun:1:00p.m.-5:00p.m.
|Parinee Crescenzo, 101, 1st Floor
A Wing, G Block, Bandrakurla Complex Bandra East
Mumbai - 400051
|Mon-Fri 10:00a.m.-4:00p.m. Sun:1:00p.m.-5:00p.m.
|Good Shepherd, No.82, Kodambakkam High Road
Chennai - 600034
|Mon-Fri 10:00a.m.-4:00p.m. Sun:1:00p.m.-5:00p.m.
|1-A-384/385, Gowra Grand, S.P.Road
Begumpet Secunderabad
Hyderabad - 500003
|Mon-Fri 10:00a.m.-4:00p.m. Sun:1:00p.m.-5:00p.m.
|Jasmine Tower 31
Shakespeare Sarani (1st Floor)
Kolkata - 700017
|Mon-Fri 10:00a.m.-4:00p.m.
|Elante Offices, Gate 3,Unit B 208,
2nd Floor,Plot No 178-178A,Industrail & Business Park,
Chandigarh – 160002
Punjab – India
|Mon-Fri 10:00a.m.-4:00p.m.
|Aman Plaza, 3rd floor, 310 Lajpat Nagar,
Nakodar Chowk,
Jalandhar, Punjab
|Mon-Fri 10:00a.m.-4:00p.m.
|Gujarat Chambers Building
Shri Ambika Mills Ashram Road
Ahmedabad - 380009
|Mon-Fri 10:00a.m.-4:00p.m.
|F Core, Marvel Edge,
4th Floor, Viman Nagar, Pune,
Maharashtra – 411014 India
|Mon-Fri 10:00a.m.-4:00p.m.
|Unit No.: 305,
Level 3, Second Floor,
Prestige Atrium, No.1 Central Street,
Bengaluru – 560001
Karnataka – India
|Mon-Fri 10:00a.m.-4:00p.m.
|1st Floor Coastal Chambers Opp. Mercy Hotel
M.G Road Ravipuram
Kochi Kerala- 682015
|VISHAKAPATNAM-Blue Dart Express Ltd
|Mon-Sat 10:00a.m.-4:00p.m.
|47-10-32 Grd flr Guttikonda mansion
Vishakapatnam - 530016
|VIJAYAWADA-Blue Dart Express Ltd
|Mon-Sat 10:00a.m.-4:00p.m.
|D. NO. 24-29-214/ 5 & 6, Ground Floor
Akhil Chambers
BRTS Road,Gulabhi Thota
Pincode : 520011
|TIRUPATI-Blue Dart Express Ltd
|Mon-Sat 10:00a.m.-4:00p.m.
|11/22 Renigunta Road
Near Cotton Mill
|MANGALORE-Blue Dart Express Ltd
|Mon-Sat 10:00a.m.-4:00p.m.
|Harmony Complex
Anand Shetty Circle Attavara
|THIRUVANANTHAPURAM-Blue Dart Express Ltd
|Mon-Sat 10:00a.m.-4:00p.m.
|TC 25 / 362 (2) Gandhari Amman Coil Road
Opp. South Gate of Govt
|COIMBATORE-Blue Dart Express Ltd
|Mon-Sat 10:00a.m.-4:00p.m.
|Paga Towers 8/128 to 132
Kattoor Street, Papanaicken Palayam
Coimbatore - 641037
|SHOLINGANALLUR-Blue Dart Express Ltd
|Mon-Sat 10:00a.m.-4:00p.m.
|89/4 Old Mahaballipuram Road
Chennai - 600119
|PATNA-Blue Dart Express Ltd
|Mon-Sat 10:00a.m.-4:00p.m.
|Rajendraram Plaza G.Floor
Exhibition Road Behind YES Bank
Patna - 800001
|SURAT-Blue Dart Express Ltd
|Mon-Sat 10:00a.m.-4:00p.m.
|Plot No. 16 Grd Flr Ridhi Sidhi INDL CHSL
NR. Daxeshwar Temple GHB Road Opp. Bharat Petroleum Pande
Surat - 394221
|BARODA-Blue Dart Express Ltd
|Mon-Sat 10:00a.m.-4:00p.m.
|S-12, Shri Rang Plaza
Near Suraj Plaza Sayajiganj
Baroda - 390005
|INDORE-Blue Dart Express Ltd
|Mon-Sat 10:00a.m.-4:00p.m.
Gurukulam South
Indore - 452001
|BHOPAL-Blue Dart Express Ltd
|Mon-Sat 10:00a.m.-4:00p.m.
|229 Nirmal Bhavan Zone I
Maharana pratap nagar
Bhopal - 462011
|NAGPUR-Blue Dart Express Ltd
|Mon-Sat 10:00a.m.-4:00p.m.
|179 North Ambzari Rd
Andhra Association Building, Near University Library
Nagpur - 440010
|BHUBANESHWAR-Blue Dart Express Ltd
|Mon-Sat 10:00a.m.-4:00p.m.
|A-69 Ground Floor, Mallick Commercial Complex, Kharvel Nagar
Bhubaneswar – 751001, India
|LUCKNOW-Blue Dart Express Ltd
|Mon-Sat 10:00a.m.-4:00p.m.
|3A/5 Radha krishna bhawan
Park road
|GUWAHATI-Blue Dart Express Ltd
|Mon-Sat 10:00a.m.-4:00p.m.
|Nilgiri Path Nr Doordarshan Kendra
RGB Road
Guwahati - 781024
|DEHRADUN-Blue Dart Express Ltd
|Mon-Sat 10:00a.m.-4:00p.m.
|Gr Flr, Khasra #506 (Old Khasra #506/4)
Mauja Niranjampur
Pargana Central Doon
Uttarakhand - 248001
|JAIPUR-Blue Dart Express Ltd
|Mon-Sat 10:00-16:00
|Plot No C Sahkar Marg
Near state motor garage
Jaipur - 302005
|JAMSHEDPUR-Blue Dart Express Ltd
|Mon-Sat 10:00a.m.-4:00p.m.
|Krishna Kunj Nr Regent Road -
Innercircle Roadd Bisturpur
Jamshedpur - 831001
|PANJIM-Blue Dart Express Ltd
|Mon-Sat 10:00a.m.-4:00p.m.
|G-6 Grd Flr Citi Centre EDC Complex
Patto Plaza
Panaji - 403001
|RAIPUR-Blue Dart Express Ltd
|Mon-Sat 10:00a.m.-4:00p.m.
|Shop No. 3 & 4,
Progression Point Building,Near New Fruit Market,
Raipur - 492001
|PUDUCHERRY-Blue Dart Express Ltd
|Mon-Sat 10:00a.m.-4:00p.m.
|77 Dr Ambedkar Road Near Immaculate School
Netaji nagar Mudaliarpet
Puducherry - 605001
Premium (Home) Delivery
Get your documents delivered at your doorstep.
- Pay via cash on delivery once you receive your passport in your hand
- Rapid, Reliable, time-definite delivery.
- State-of-the-art Technology for Track and Trace
- Speedy door-to-door delivery.
- Delivery to most locations in India
- Secure handling of documents
- Available at a nominal cost of ₹ 500/- (inclusive of taxes) for each applicant
- Premium Delivery fee of Rs.500/- is an additional fee and it is not a part of the Visa Application Fee.
- The payment receipt for this service will be emailed to your registered email ID once the passport is delivered to the provided address.
Blue Dart Holiday & Closure
Please note that holidays and hours of operation may differ for Blue Dart locations based on local holidays and conditions. Please contact Blue Dart toll free number +912262601234 or click here if you would like further information on Holidays for a specific Blue Dart location
Pick-up Information
CGI and Blue Dart provide facilities where your passport is held for pick-up. You will see a list of our passport/visa collection locations when you schedule your interview and can choose the most convenient location from that list.
To collect passport/visa from CGI/Blue Dart collection locations you will have to carry following Supporting Documents (as applicable) Please present your ORIGINAL valid Indian government-issued photo ID to the security personnel at the entrance and then proceed with the following documents.
|Documents required
|Applicant collecting own passport
|Representative collecting passport - even in case of family members
|Applicant under the age of 18 if passport is collect by representative / family member
|Applicant / representative collecting for Group/family
|Applicant's original Indian government-issued photo ID
|A photocopy of applicant's Indian government-issued photo ID
|✔ -Birth Cert. or School ID card is acceptable
|A copy of your appointment letter preferred
|Representative's original Indian government-issued photo ID and 1 photocopy
|For family/Group passport collection, individual copy of Representative Government ID Proof to be attached against each passport to be collected (eg. For 5 passports there should 5 copies of representative Government ID Proof).
|Original authorization letter
|✔Single letter for whole family signed by all applicants
|✔ - signed by parents
|✔ - Single letter for whole group signed by all applicants
|A clear photocopy of the Indian government-issued photo ID belonging to the parent who signed the applicant's letter of authority
Important Note:
- Indian Government-issued photo ID can be a passport biographic information page, voter ID, PAN card, driving license, or Aadhar card. An employment ID card issued in connection with a Indian government job is not acceptable.Senior citizen card is not acceptable as photo ID.
- An ORIGINAL letter of authority must contain the following information:
- Representative's full name as on their Indian government-issued photo ID. Note: For family/Group passport collection, individual copy of Representative Government ID Proof to be attached against each passport to be collected (eg. For 5 passports there should 5 copies of representative Government ID Proof).
- Applicant's name and Passport number
- Should be signed in original by all applicants
- Please click here for format of the Authorization Letter.
- If Husband is collecting passport/document on behalf of wife or vice-versa please bring relevant documents as listed in the table above. Authority letter signed by spouse applicant in original is mandatory.
- Children below 18 years of age will not be allowed to collect any/self-passport. An original letter of authority signed by any one parent is mandatory if representative is collecting passport or any one parent in person can collect a child passport with above required supporting documents.
- Please bring a copy of your Appointment letter along with above supporting documents for speedy collection of passport at the counter.
- Follow the link for Holidays and Closures schedule
Please note that passports not collected within 14 calendar days from 11 Visa Application Centers or within 7 working days from 22 Blue Dart locations will be RETURNED to the respective U.S. Embassy/Consulate and applicants will need to pick up their passports/documents directly from U.S. Embassy/Consulate. Follow the link for the Embassy/Consulate Holiday schedule.
|U.S. Embassy/Consulate Name
|Days of the Week
|Tuesday only (appointment not required)
|1400 hours to 1500 hours
|Tuesday only (appointment not required)
|1400 hours to 1500 hours
|Tuesday only (appointment not required)
|1400 hours to 1500 Hours
|Tuesday only (appointment not required)
|Nonimmigrant Visa & Immigrant Visa 1400 hours to 1500 hours
|New Delhi
|Tuesday only (appointment not required)
|Nonimmigrant Visa & Immigrant Visa 1400 hours to 1500 hours
To collect Returned passport/visa from Embassy/Consulates you will have to carry following Supporting Documents: Applicants are required to carry an ORIGINAL Indian government approved ID to collect the passport. If a representative wishes to pick up the passport on behalf of applicant, he/she should carry an ORIGINAL signed authority letter from the applicant with an ORIGINAL self-Indian government approved ID proof to collect the passport.
Note: Above Days of the Week for collecting passport do not include admin days when the U.S. Embassy/Consulate is closed to the public. For more details on admin days, please email our Helpdesk on email@example.com
Change Delivery Options
You may change your preferred document pick up location online or through the call center until 11:59 p.m. the day of your interview appointment. There is no cost to change your delivery preferences. Changes to the document collection locations after 11:59 p.m. on the day of your interview appointment will not be accepted.
Track Your Passport
Click here to track your passport's delivery status.


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By Chuck Tidmore
Sports Information Assistant
FAYETTEVILLE, N.C. – The Huntingdon men's lacrosse team allowed 10 goals in the first half as Methodist University took a 15-9 win in a Southeast Independent Lacrosse Championship matchup on Saturday afternoon.
The Monarchs (10-2, 2-0 SEILC) jumped out to a 2-0 lead in the opening 10 minutes of play. Kendrick Ballard scored three straight goals in a 1:23 span to put the Hawks (8-7, 1-1 SEILC) ahead with 6:17 remaining in the first quarter.
Ballard, who scored a career-high five goals, leads the Hawks with 33 points this season off 31 goals and two assists.
Methodist responded with four goals to close out the opening frame and take a 6-3 lead into the second quarter.
A Jackson Schrampfer goal to start the second quarter cut the lead to two scores, but Methodist responded before Ballard scored a man-up goal with an assist from Karson Hastings to keep the Hawks within striking distance. Methodist would score three more goals to close out the half and pull ahead 10-5.
Huntingdon outscored the Monarchs 3-2 in the third quarter with goals from Mac Puller, Ballard and Austen Saucier. The Hawks would go into the fourth quarter trailing 12-8.
Brandon Scheele would score for the Hawks to open the fourth, but Methodist put the game away with three goals in the final 4:20.
Schrampfer finished with one goal and one assist while Puller, Saucier and Scheele each had one goal.
Sam Hitt won 13-of-26 faceoffs and scooped up eight ground balls. Matt Murphy had 12 saves in the loss.
Zach Barnhill, Caleb Bohrer and Hastings finished with one assist.
The Hawks close out their home schedule on Saturday against Piedmont for Senior Day. Faceoff is set for 3 p.m. at Samford Stadium.
Be sure to follow Huntingdon College on the following social media platforms: Twitter Facebook Instagram


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Maximize your IT Data: How to Save Time and Money
July 26, 2017
Jeremy Carter | Manager, Product Management | Ivanti
Melanie Karunaratne | Senior Manager, Product Marketing | Ivanti
Gregg Smith | Solutions Expert | Ivanti
Get a handle on your IT reporting and analytics!
Data, data everywhere and not one useful insight – sound familiar? Our reporting panel will discuss how you can maximize the value of your IT data and get to the insights that impact your business. In this webinar, we'll cover:
- Where to start when you don't know where to start
- How to spot the pitfalls and avoid data traps
- How to solve business challenges with information you can trust
- Plus suggestions of what to do with all that new found free time!
Melanie: Hi, everyone. Thanks for joining us on this Ivanti webinar: Maximize Your IT Data, How to Save Time and Money. My name's Melanie Karunaratne from the product marketing team at Ivanti, and with me today are two Ivanti reporting analytics experts, Jeremy Carter from our product management team, and Gregg Smith, one of our solution architects.
For this webinar, I'm going to ask Jeremy and Gregg a number of questions we hear out on the road. I'll cover topics like What are the reporting challenges you hear? What are the specific needs of the security, service management, and endpoint admins and managers? And, if we have time at the end, we'll open up the chat facility, take a few questions from everyone, and possibly even spin you around some reporting tools. This webinar is being recorded, so if you miss anything, you can get the recording at ivanti.com/webinars.
Without further ado, let's kick off with the first question, which I'm going to ask both Jeremy and Gregg to answer. There's a lot of IT data out there in the various IT tools. How do we make it work for us? How can the audience make their IT data reporting strategic? Where should you start? Gregg, can you start us off with that one?
We appear to be having some technical challenges. If you can hold on one moment, we'll be back with you shortly.
Gregg: All right, there we go. Can you hear me now?
Melanie: We can hear you now.
Strategic IT data reporting
Gregg: All right. Over the past few decades, everything has been getting faster and faster. Everything's evolving, whether it's transportation, communication, we're cooking our food faster with microwaves, technology's evolving, and our processes are evolving. When it comes to IT and reporting, that needs to evolve, as well, to keep up with the increasing pace of things. Technology, software's evolving, operating systems, the vulnerabilities are evolving, the opportunities for issues. Everything's faster and faster, so we need faster access to the data, faster answers from all this information we're collecting.
In IT, we have many different systems collecting all sorts of data. Usually, those come with their own separate reporting tools. Having to use separate tools to access information is a slow way of getting answers to your questions. One way to evolve that is to centralize reporting and have one location you can go to to pull information from all those different data sources.
The next thing is, traditionally, reports are scheduled. You're looking at historical, old data. To be more proactive in dealing with data that's coming at you faster and faster, you need to transition to real time, so you're looking at what's going on right now, seeing the most current information, and able to report on the trends and the historical.
Another thing is reporting, typically, is a very technical task, and it's usually delegated to a team of people who have that technical expertise, which becomes a bottleneck. When you need information about something that's happening right now, you don't have time to wait for a team to put the report together for you. Having rapid content development, being able to create reports and dashboards, and being able to get the information you need quickly is another evolutionary step in reporting that needs to happen.
With that rapid application, it also helps if you're able to simplify the process so you can transition to the next step of self-service. Remove the dependency on the reporting team, and let the people who need the reports and the information get at it themselves, so you can remove that bottleneck.
Those are three things we really need to do to evolve reporting: Centralize all the reporting into one location, look at it in a more real-time immediate situation, and make it easy to use as self-service so we're not dependent on the bottleneck of the reporting team.
Melanie: Thanks, Gregg. Jeremy, do you have any insights?
Jeremy: I would echo what Gregg mentioned. I think the one I'll drill into a bit more is real-time information. Being able to see the data in action also gives you the ability to respond to what's happening. Obviously, watching a dashboard, watching it evolve, watching it change is not something we have time to do day in and day out. One of the key things with data in action is being able to set thresholds, set alerts, be notified when some of those things you need to pay attention to happen, and have the flexibility with the toolset to make responses, make decisions based on those responses, and correct problems before they become a bigger issue.
The real-time nature of that gives us a couple of things that help provide an advantage. One is being able to see that happen when it's a small problem, before it's grown to a big problem, and before it's something you need to go in and reverse engineer to find out what happened in the beginning. Early response, seeing data in action, I feel, is one of the key pieces needed with reporting and something we should have up front.
There are a couple of things I've seen. A couple of questions, in my experience, are being asked, and these may resonate with a few people on the line today. One is how protected are we against the most recent security outbreaks? This is a question I know is sometimes asked after something like that happens, but even while you're in that phase prior to something happening, the big question is how protected are we? Are we current on our patches? Do we have the latest versions of the software installed that will help protect our environment? That's a case where I see real-time data, being able to get a current snapshot, see a current view, and even see the progression of how you measure up securitywise will be helpful.
Another question I see quite often is how we're progressing with our Windows 10 migration, for example. There's a lot of work going into these migrations, and it's important to see how they are progressing, what's happening, and being able to correct any problems or errors that come up as they're happening with real-time data. So yeah, I'm going to lean a little on real time for that answer and those couple of examples help show how real-time data can be applied with the reporting solution.
The Value of Real-Time Data
Melanie: Great. Good instruction. Now I want to ask you to apply that to the real world. You touched on the security team. Tell us a little more about what you would do in a real-world scenario.
Jeremy: That's a great question. Being more responsive in some of those situations with vulnerabilities is a great one. I know, as we saw a couple of these ransomware attacks happen, one of the things we captured right away was there was a specific vulnerability that exposed machines on the network that could have it. Being able to get a current snapshot, a current view, and watch as those progressed as you applied the patch, applied that to the machines and saw them update, I think vulnerability is a key piece that applies that real-time nature.
Another step is a single dashboard―being able to capture this information not only in real time but also in a single consolidated place, as Gregg mentioned. That consolidated dashboard gives you the ability to see information together up front and with everything in one place and to be proactive with that information, see what's changing, and see what impact it's having.
I met a customer who had several Web pages that made up their dashboards. They looked great, and they also took a lot of time to build. One of the biggest challenges we had working with that customer was trying to get a summary, a good view across the board, I call it our magic view. That view across the board allows the customer to monitor the risk profile of his client base, find the ones that aren't patched, and be able to analyze that against what the latest ransomware attack is.
Also, from the data security perspective, it means we don't necessarily need to give everybody access to those security tools. We can slice up the data so it's only showing what needs to be seen to those who need to see it. Access controls to those dashboards would be a very key piece to add.
Melanie: That's great. Security teams should aim to get real-time consolidated data without compromising data security and the tools they have. Okay, we heard about some high-profile security breaches recently, WannaCry, NotPetya. Gregg, could IT dashboards help us prevent future breaches?
Importance of Dashboards to Security
Gregg: Sure. Obviously, one way of preventing breaches is patching, identifying vulnerabilities and making sure your systems are patched. From a reporting perspective, the best way to do that is to determine what is and isn't patched, and how long it's taking to patch. You can analyze your historical progress. How long is it taking us to patch systems? When patches come out, how long do they take to deploy? You can work on improving those processes so patching happens quicker, so when these vulnerabilities come out, you know you'll have a secure environment as quickly as possible.
There's the historical side, but there's also, as Jeremy mentioned, looking at real time. For this specific situation, if you have a particular breach, it's going to be around certain vulnerabilities. You've identified particular applications that may be providing the vulnerability and maybe certain patches that need to be applied. Having a general overview of your patching process, and also being able to focus, when a specific event occurs, on how you can identify the status and where you're at for that specific vulnerability is important.
Here we have a sample of a time-to-patch dashboard. It can give you visibility into what kind of risk you're at for the particular breach. This dashboard here is more of a general status across all of our patches, what patches are out there, what machines are missing patches, and the criticality of the patches. This would be a good idea, a good view for your normal, monthly patching, but when that specific event occurs, when that specific breach happens, you're going to want to take this and focus it on the specifics of that breach. You're going to want to focus on specific software that's installed, what machines it's installed on, specific patches, and the status of those patches. That's not necessarily an existing report you're going to have, so when those specific events happen, you need a reporting environment where you can quickly narrow reports down to the specific elements in play for that breach. The idea would be to take something like this dashboard and filter it down to the specifics of that breach. You need both―a set of dashboards that are high level for executives who only want to know overall how you are doing and lower level dashboards and reports for the people in the trenches, specifically which machines are vulnerable and why they're not patched. You have ongoing action items and need to get those addressed as quickly as possible.
Melanie: Sounds good. Let's move on a little and see if we can give some help to those involved in endpoint management. We hear a lot about Windows 10 these days, Windows 10 migration is starting to get a bit of traction, but we know it's not easy for endpoint management teams to get up and going. Could this be better managed with analytics, Jeremy? Could OS projects and migrations be better managed?
Managing OS Projects and Migrations through Analytics
Jeremy: I think it absolutely can. Windows 10 migration is no small task for any organization. I can recall a story where I had a hard time, I had a very difficult time trying to get some time, a couple of hours, with a customer to talk about and get feedback around his IT environments and what tools they're using. The reason it was so hard, we found, was he was spending a significant amount of his time preparing reports for the migration they were performing. When we sat down and looked at it, we calculated the number of man days, and it was taking a week to generate those reports. It took a full week to generate the reports from the different systems and report back to his management team. As a result, it left very little time to handle day-to-day things, to have the long-term conversations, the strategic conversations, we were looking for.
When monitoring a major project like an OS migration, it shouldn't take that much time to run the reports and get the statistics to find out how it's progressing and what's happening with it. I think you do need some specific reports for something like a Windows 10 migration so you can see how it's progressing. What machines are ready? Have you defined ready? A report that gives you a list of what those are, so you can identify candidates for the next round of refreshes, for example. What needs to be done? How do you remediate? How do you get ready? Are there hardware or software migrations that need to happen before you can begin that migration? Lastly, how is the migration going? Are you on track? Are you progressing as quickly as you expected to through pilot groups or other groups that are picking up the Windows 10 migration?
You should be able to visualize that and see that, and as you're looking at it, it becomes less of a running and getting reports from each of the different systems to find out how things are running and how things are progressing, and more of managing by exception. At this point, you can see very quickly there are 69 computers that are not ready for Windows 10. Those 69 computers, regardless of where they are, could be holding up the migration or a particular pilot group's migration. Watching the workload and monitoring the status of that workload instead of monitoring the different steps it's taking as part of that migration throughout the day will help show that.
A summary screen like we're looking at here gives me a very quick glance of what's ready, what's not ready, how things are migrating, and then breaks it down by some of the common questions that are likely to be asked: Show me that breakdown by manufacturer, show me my oldest operating systems, show me by scope, what locations are ahead of the curve, which ones are lagging behind and why. You can get your arms around a migration project like that very quickly by using a visual reference, a visual dashboard that provides information back in real time.
Melanie: Thanks, Jeremy. What I'm hearing is the faster, easier way to track the migration progress and workload is using analytics, being able to make decisions about next steps in the program and getting notifications. What's not to like compared to a week of man days for getting a report?
Both of you have talked about security, patching, OS migrations. I know sometimes projects like these cause more calls or incidents logged on the service desk. Gregg, would you like anything to say about that?
Managing Help Desk Calls with Dashboards
Gregg: You're right. That usually does lead to more calls to the help desk, which I know they appreciate. When that happens, that's a great case for real-time dashboards. You're not going to have existing reports, necessarily, that focus on identifying the increase in tickets. You need to be able to analyze that a little bit more dynamically. With real-time dashboards in the days following these projects, you can get the big picture of what's going on with your incident management and where the calls are coming from, what types of problems they are having, are you seeing an increased number of certain types of tickets beyond the normal load.
In my past life in an IT department, I was involved with creating static reports. It's pretty much all we had. There's definitely a need for more real-time access to the data, being able to keep a pulse on what's going on. I have some examples here. This dashboard is an example of a higher-level look at what's going on with the help desk, and the nice thing is this is a combination of looking at, over time, how we're doing, how the help desk is doing in terms of the number of tickets they're creating, and how quickly they're responding to those tickets. It's also bringing in―going back to the idea of multiple data sources―on a help desk, there are two main things. You have the tickets and the phones. In this example, we're looking at what kind of ticket volumes and response times the help desk is having on the ticket side, and we're looking at what's going in with the phones. How many calls do we have backlogged, and how long is it taking for us to get to those calls?
Another example: This would be a sample of a dashboard for a specific team. Here we have the database team. They're a little more focused on their tickets and how they're doing. Each team might have a slightly different dashboard, a slightly different focus. In this case, they may be concerned about whether, in any Priority Ones, is a manager on it? Do we have any Priority Ones we need to focus on?
Another thing is historical reporting. How did we do on our SLA metrics last week, last month? Let's improve on it, let's get our numbers up. Be a little more proactive about that. Identify when the tickets are going to violate. If you see there are tickets that are about to breach, put some focus on those, and try and knock them out so they don't breach. Use the dashboards to actively work on increasing your SLA metrics. You have tickets coming into the group, but are they sitting there unassigned, or are individual analysts not taking tickets? You may need to go in there and start handing them out.
Something like this makes it very easy for a manager to spot what the action items are that need to be addressed right now. The ability to look at the workloads of individuals and the types of tickets they have. In this case, for the DBAs, they may be actively involved with a lot of change orders that are going on. The ability to have a pulse on what change orders you're going to be actively involved with in the next few days, or the next week or two, and being able to incorporate those in your plan, your scheduling of the work you're going to do in the coming days.
The next example is pulling back to a little higher level. This is looking at all the groups and the overall view of the aging tickets. What tickets are open? How long are these groups taking to address the tickets? Are there particular services being affected more than others? Whether you're looking at a higher level or down in the trenches for the individual groups―they're going to have very specific dashboards tailored to the types of workloads they deal with―having a central location and being able to have dashboards for everybody that pull information from the different systems makes a big difference in how effective you are in your day-to-day operations.
Melanie: Thanks, Gregg. Really interesting. I want to stay with the service desk and the ITSM team a little longer. We know that ITSM teams sometimes trade out tools. We know, for example, that when an IT organization, or an organization in general, grows or merges with another organization or they mature, they tend to look at tool replacement. When that happens, it means they may be using more than one tool at a time. In fact, this is probably the same for other IT groups outside of ITSM. Jeremy, any thoughts on how we can help there?
Jeremy: That's actually a great point, Melanie, and one that can be very disruptive to an organization. Being able to chase down historical information and get statistics on what they're looking for, how it happened in the past, for example, and also being able to report on and see what's happening with the new tool. We've dealt with a number of these where there's a period of transition between ITSM tools being used and that transition time can be very difficult to report on from both perspectives.
Some types require quite some time, but at the end of the day, people still need reports. They need to be able to see what's happening, what the ticket churns look like, what's happening with the incidents, the changes, and the request processes, and be able to report on those simultaneously. I have an example here, and what you're looking at on the very top here is a migration, looking at the incident trend from one tool, which you can see taper off, and the new tool brought online and beginning to ramp up there. You're able to see that information historically and see what happened during the migration time. As you drill into it down below, what we've done is put together a historical chart. On the historical chart, we're looking at both data sources. The old one in this case is the MC incidents, and the other one is Ivanti incidents. You can see very quickly, without that break in the migration, what that reporting looks like as it's been generated in the past and as they continue to use the new tool in the future.
By bringing both sets of data into a common tool, you can report on both sets even if you didn't migrate all of the data. It acts as a bridge between the two toolsets and helps you reduce reporting time, and can continue to be run against the older toolset, even though it may have been taken offline. By running against that database, it can continue to provide you with the statistics and information you may have reported on at one time or would like to continue to see trending reports on going forward.
Combined Reporting for Multiple Toolsets
Melanie: Bringing together multiple toolsets, that's kind of interesting. Something you mentioned before was you really shouldn't be in all of your IT tools, so I can see lots of uses for this across shared IT departments or MSPs. Are there other places you've seen this, Gregg or Jeremy?
Jeremy: I think there are a number of different locations. We've seen this in verticals within school districts, hospitals, lots of places where similar reporting is needed, but you have to keep the data view separated, they may be using different tools. There are a couple of boxes with separation of data that should be watched. One is being able to provide the data to a specific location. You may have a number of locations, but each location needs to see their own reports and their own statistics around the data. You may want to standardize those reports, as well. Having the ability to go into the data and set up rules, which I talked about briefly earlier, set up rules that allow a specific region or the person in a region who's reporting to see the same reports other regions are seeing but with their data. I think that's a key piece of it. It saves a lot of time when creating multiple reports and helps standardize how you look at or view the data within those reports, so you have the ability to write a single report. We could take a look at the incident data, for example, and apply filters directly to the data so the person in Chicago only sees Chicago and the person in LA only sees incidents related to that location. That's a quick example, one that we see used quite often based on location, but with those filters. They can get quite intricate, I'm sure, as you filter that data down based on location.
Gregg: Over the years, I've encountered several situations where we've had this. More recently, we had a school district where they had principals at different schools, and they wanted to provide a dashboard of tickets and activity specific to each school, but they only wanted each principal to see their school's information. They are able to have an environment where they can create a single dashboard where all the principals, when they access it, see the same presentation, but they see it specific to their school.
There are environments, on the help desk side again, where a company manages multiple help desks in the same system. You have an IT help desk, HR help desk, and facilities, and they're all in the same system. They all have incidents together on the same table, but they want IT to be able to report on IT data but not the HR tickets. A situation could be as simple as one help desk, but they don't want nonsecurity IT staff to be able to report on security-related tickets because they have sensitive information in there.
The reality is, you have multiple people needing access to data, and that data comes from many different systems. Typically, you have different reporting tools, so it makes it hard for the person who needs data. He or she has to go to the different tools to get data from the different systems. From a management standpoint, managing access to all of that is difficult. You have all these different tools. You have to grant access to different people, and be able to consolidate all that into one location where users have access to all the data they need from one centralized place. From the security standpoint, you're able to control access to those data sources through one common security policy.
I had a customer that had a report they ran every month where they were pulling information manually from four different data sources. It was taking them upwards of 16 hours a month to do this one report, the man month every year just on one report. We helped by introducing this consolidated environment, so they had one system, one environment, where they reported against all four data sources. They recreated the report they did manually and now had an automated scheduled report that pulled information from the four data sources, and they only spent a couple of hours each month adding in text and things that weren't coming from the data. A huge savings in time by being able to consolidate all that into one environment.
Melanie: So Gregg, a report like that, let me ask you, how long would something like that take to produce?
Gregg: Well, traditionally, you'd go back to that idea of the reporting team bottleneck. Typically, reporting is a technical process, so you have a team of people who know how and are familiar with the data and the reporting tools, and they put together the reports for everybody. The downside to that is when you have those reporting teams in a large organization, they tend to give priority to the business side of the house, which makes sense, but if you're on the IT side and you need a report, that's a problem because you have a queue of requests. Your request is not only going to the end of the line, it's going to the end of the end of the line behind all the business requests.
I've heard horror stories about companies where it's been literally months. I think the worst I heard was an 18-month timeframe from putting in a request to getting a report, especially with the way things are evolving so quickly. Eighteen months to get a report on a specific breach―you're way, way too late to the game. You really need to move to the self-service aspect. Make it easy to get to the data and empower those who need the information to do it themselves so that it's a much quicker process.
I had a hospital a couple of years ago that we were introducing to this centralized self-service environment. They had me come onsite to do some training. I spent about four hours in a room full of people. We were building dashboards and documents and learning how to create the content and get the answers. At the end, the person who coordinated the training came up and made the comment that they probably should've invited the reporting team. The entire room was managers and executives. They were embracing the idea of self-service and empowering the people who need the data to get the data themselves. It was an afterthought to think, "Maybe the reporting team should know how to use the tool, as well."
Melanie: That's funny. That's a great tip. Self-service, self-sufficiency, great practical insights from both of you. You've both had lots of experience working in organizations. You mentioned a couple of your experiences just now, but people on the phone are starting out on the reporting journey. What one piece of advice would you each give them? Jeremy, you start off.
Importance of Understanding Metrics
Jeremy: I think one of the most important things is to understand the metrics. You probably have a number of things you're watching or reporting on today, but it's really understanding those metrics and questioning some of them, as well, and understanding what you need to question. Knowing what you're looking for and why are the two key things I would highlight. You want a system that's going to be able to grow with you, too, that gives you the dynamic capabilities, the self-service capabilities we've been talking about, to change with the data reporting needs you have as they change, as your organization changes and matures.
I think getting access to and pulling information from the system is another key piece, being able to set thresholds or reports that can be generated and shared with the organization, shared with the right people in the organization. To help streamline where the data needs to go, the first question to ask is why. Why do we need this metric? Dig into what value its bringing to the business and then growing from there.
Melanie: Okay. Why? Make sure you can scale. Make sure you can share. Make sure you can have thresholds and notifications. Gregg, anything to add, or has Jeremy stolen your thunder?
Gregg: Yeah. This is kind of a departure from what we've been talking about so far, but check the validity of your data. Check your data sources. I've been working with customers for years helping them improve their reporting processes, and many times, when we start digging into their data and looking at their data in ways they haven't previously, we see things that don't add up. It's like the old adage of garbage in, garbage out. Many times, when it comes down to it, their data is messed up. Many times, we end up creating dashboards as ways to evaluate the integrity of the data. In addition to the traditional service management reports, ways to check on, say, how fast we're resolving tickets, meeting our SLAs, etc., and also creating some help checks. If you're pulling in data from active directory, say, to populate information about your employees and a lot of your reporting is dependent on "by location," have some help-check dashboards to see if you have any contact records that don't have location filled out. Are people accurately filling in all of the details around tickets? If not, increase the training and improve the quality of the data that's in the database because, at the end of the day, the reports you put together are only as valid as the data they're reporting against.
Melanie: Great. Thanks, Gregg. Good insights again. Check your data sources, garbage in, garbage out, we all know that phrase.
For those of you who are wondering, or didn't realize, we've been showing screenshots from one of our own reporting tools, something called Xtraction, which is our reporting and analytics tool. This is something Jeremy and Gregg are both specialists in. Gregg, you're on the road a lot or on WebEx talking to clients about this. How long does it take customers to get up and running with Xtraction?
Speed and Ease of Using Xtraction
Gregg: Well, that's the nice thing. When you deploy most products, it takes days, weeks, months, lots of planning, and lots of work getting things set up. The nice thing about Xtraction is it's not only simple to use, but it's also simple to set up. It's a small footprint with low overhead. Typically, I have a one-hour WebEx session. I don't even need to be on site. I'll do a one-hour WebEx, and we get it installed and configured. I usually go through some basic administrative training so customers know how to manage user setup in the system, and then actually build a few dashboards. In a one-hour timeframe, we can get it installed, configured, do some training, and actually build content. It's literally a plug-and-play system.
Melanie: Wow. That sounds good to me. Okay, we're almost at the end of our questions, so what I'm going to do is check to see if there are any questions from our listening audience. Jeremy and Gregg, I don't know if you're getting any questions, but if you are, please read them out, and I will check to see what's coming in.
Okay. Someone's asking about coding. How much coding does Xtraction take to connect to my data sources, whatever they are?
Jeremy: I can take that one.
Gregg: Yes, please.
Jeremy: The answer is it depends. The nice thing about Xtraction is we've premapped a large number of commercial products from many different vendors. It's a vendor-agnostic tool. While we have it covering all the Ivanti products, the reality is it reports against similar products across many different vendors. I mentioned plug and play, it's literally plug and play. That's why, in an hour, we get it installed, and you're reporting against your data sources literally the second it's up and running and connected.
Depending on the tool, depending on the product you're reporting against, there may not be any coding or any dealing with SQL or changes. Some systems, like service management products, customers tend to customize, so you'll add custom fields, custom data points, in that product. Typically, you will want Xtraction to be able to report on those, as well, so you need to tell Xtraction about those custom fields.
Although it's a little more technical than building the dashboards in the front end, it's really not difficult. A more technical person, we'll say someone who knows SQL, someone who's a DVA, a report writer, a developer, or someone who's been tinkering with SQL and understands how to write queries―they don't have to write queries, but understanding the concepts makes it easier to do the modeling on the backend. There's no coding per se. The most complex thing you'll do is write some SQL expressions.
Melanie: Great. Thanks. Okay. Any more questions coming through? Where can I find out about the connectors you support? I think I can take that one, because that's on our website. If you go to ivanti.com/xtraction, you can find them there.
Okay. We have a few minutes left. We have about 15 minutes left. Gregg, do you have anything you can demo to the people on the call, quickly? Sorry, I've put you on the spot.
Gregg: Sure. Actually, I think you need to make me presenter.
Melanie: I've just done that. The power of WebEx.
Gregg: Oh, there we go. Let me see here. All right, can you see the screen?
Melanie: Yep, looking good.
Xtraction Demo
Gregg: Perfect. All right. This is Xtraction. I have a dashboard loaded up looking at some trending information on service management tickets. It is Web based, and we have a lot of customers using it as a wallboard. You can set up multiple dashboards and cycle through them. You can set a refresh rate and then cycle through the dashboards. You can go full screen, put this up on a wall, and it will cycle through continuously from dashboard to dashboard. As far as creating these, the dashboards are very interactive. Obviously, if it's up on on a wallboard, there's not going to be a whole lot of interaction, but if you're viewing dashboards on your screen, being able to drill into the information and interact with the dashboard is something that works really well with Xtraction.
Any tool can have nice, pretty graphs and charts. The question is how easy is it to create that? Do you have to engage services or someone technical to build this for you, writing SQL queries behind the scenes, etc.? The nice thing with Xtraction is that it is self-service. It's point and click. It's extremely easy to use and this dashboard can be built literally in minutes. You're not writing any SQL, you're not doing any coding. To give you an idea, in the environment, if you're a designer, you're a click away from being able to build a dashboard. The first thing you would do is pick your layout. If you want a full-screen graph or a list, we have a variety of formats, anything from full screen to what I call a bingo card. I'll stick with the basic one over two.
The other thing we talked about was being able to connect to multiple data sources. On this demo system, we're connected to many different products from many different companies. We have all the Ivanti products, but we also have things from CA and BMC, Microsoft, HP, the phone systems, Cisco, Avia, etc., Solar Winds, SCCM. We have connectors to active directories if you want to report against active directory. Whether it's project, service management, asset management, systems monitoring, project management, if it has a database behind it, Xtraction can report against it. It's a matter of, do we have the existing adapter yet for that particular product. If not, we create it.
The idea is, you can point your Xtraction system to your reporting system to multiple sources of data, and then you just start off and pick what information you want to start reporting on right now. I'll say, "Okay, I'm going to come in and look at our incidents." Next, you usually don't want to report on all of that data, so you might say, "I'm not interested in all the incidents in the system, I want to focus on a subset of that." It may be tickets that were open during a particular period of time, say opened last month or opened in the past 12 months. Maybe you want to look at change orders that have a scheduled start date in the next 14 days. Maybe you don't care about date, you want to see all incidents that are active and not resolved. You want a report on the active tickets. That's where you need to go in and deal with your filters. Now if you've written SQL queries and done reporting, this can be quite complex. Do I do "ands," do I do "ors," you have parentheses to control the order in which things are evaluated. Even people who know what they're doing can add an extra parentheses or forget to close one, and it causes errors and mistakes. We've done a lot with the product to simplify all of that so the most nontechnical person doesn't have to get involved with those technical complexities.
In this case, if I wanted to change the date range, I could come in here and edit this condition to look at the tickets. Instead of the ones that were opened last month, maybe I want to see the ones that were resolved over the past 13 months. The date values that are available will vary from the data set. If you're looking at assets, you're going to have things like warranty expiration date, last time it was scanned, last time it was patched, etc. If I went in and kept looking at the open date last month, maybe I don't want to look at all the incident tickets. Maybe I'm a group manager of a couple of groups, so I want to filter only on my group's tickets. I can add a filter that says, "I'm looking for where the group equals , , ," and I see groups have the word "desk" in the name, so I'll search. My two are the LTT service desk and the service desk. It's that easy. I'm not doing "ands" and "ors," I'm not doing parentheses. You simply add in your filter conditions. If I only want to look at Priority One and Two tickets, I add those conditions in here. Then it's a matter of now that I've narrowed down what data I want to report on, how do I want to see that information. Maybe I want to break it down over the months the tickets were opened, so I can do a timeline.
You notice when I drag a component over, I get immediate feedback. This isn't a wireframe report, I'm not designing the structure, saying "go," and having it run. When I drag something over, I get immediate feedback, and this isn't dummy data. I ran a query against the database and brought the results back. I can see immediately whether this is―maybe I was expecting it to look a little different, maybe my query or my filters aren't right. I can go in and adjust them quickly, reapply it, and see if I get what I'm expecting. I'm already looking at my two groups, so maybe I want to see a break down by assignee. Here are the different assignees and how many tickets were assigned to each. We'll say, "How long did it take them to resolve?" and we'll get that. I'm now ready to save this. I have a finished, complete dashboard here in the designer.
I mentioned the dashboards are interactive. That's automatic. The interactivity in the dashboard is automatic, and it's available even here in the designer. You can see, looking at last month since this is a break down over one month, how many for each day. We have the total for the month. Our daily average was 208. Our lowest day was one. We had a max of 376. It does some automatic calculations, but it's also interactive. I can look at it and say, "Here was that peak of 376. Let me view those records." Here are the 376 incidents from that day.
You can scroll through, you can click on columns to sort on the columns. The nice thing is, when you're looking at a record list like this, you can double click on a record and it will launch you into the native tool. It'll take you into service desk, it'll take you into your asset management system, straight to the record. If you're looking at incidents, it takes you straight to the incidents. If you're looking at knowledge articles or reporting on knowledge articles, it'll take you straight to the knowledge article. You can even customize it so it has multiple URLs. In addition to taking me into the service desk ticket, I could set it up so that if I right click, I can choose Google and it will launch or go to Google and do a search against the summary. You can customize multiple URLs associated with the record list.
If I want to export this, maybe there are a couple of extra fields I'd like to see before I do the export. On the fly, I can modify what data I'm seeing. Maybe I want to see the affected service and when it was last modified. Now that I have those additional pieces of information, I want to do an export, so I quickly come in and export. We support exports to a variety of formats, and when you're exporting a report, one of the nice things is you can export to PowerPoint. One of the examples I like to give is if you're doing a monthly IT report, you usually have a meeting to go over the contents of that report. When you generate the report, say as a Word document or a PDF, if you also generate it as a PowerPoint slide deck, you'll have a slide deck to go with the report for the meeting.
For a list like this, you typically export to Excel. One of the nice things you can do when you're exporting these lists is show a URL record link. Now, when I do the export and open it up, I have my record list including the dates, custom fields I added in, and I also have a link in my export. This works whether it's PDF, Word, HTML, or Excel. I have active links to take me back, in this case, into the service desk straight to the ticket. People who like to work in Excel love Xtraction because it makes it easy to get data out of the systems and into Excel where they can then do what they want to in Excel.
These are also interactive from the standpoint that I can click on a particular day, and instead of doing the records, I can filter. Now the rest of the dashboard is filtered down to only the records from that particular data point. If I want to look at two days, or let's say these are the three days after we did a particular patch. I can click and filter on the first day, add the second day, and add the third day. Now we're looking at those three days combined, who they were assigned to, how long it took to resolve, etc. For any of these data points, after you've applied the filter, you can click and view the records and go on from there.
Melanie: All right Gregg, that's fantastic. Thanks for showing us a little about Xtraction. For those of you who are interested in seeing more about Xtraction, or giving it a go yourself, you can do so by visiting our website, where we offer a free trial of Xtraction. If you go to ivanti.com/xtraction and click on the free trial button, you should be able to request a free trial from us there.
I think we are just about out of time. I'd like to say thanks to Jeremy and Gregg for joining us on our journey through reporting and analytics and dashboards. We'll catch everyone again next time. Thanks, all. We'll speak soon. Bye.
Jeremy: Thank you.
Gregg: Thank you.


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This program is for individuals with disabilities. Score a "Goal" by being part of Team Mesa! Junior athletes with developmental disabilities will learn the basic fundamentals of soccer and team work, while having fun. Adaptive Soccer provides a fun family environment which helps to build self-confidence and social skills while staying active. Athletes that want to compete in the Special Olympics area or state competitions must have a current Special Olympics physical on file.
Please wear appropriate soccer attire such as shorts, sweats and gym shoes. For more information contact Josh Underwood at 480-644-5777.
Tel. 480.644.PLAY (7529)


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Come November, the Pride March in New Delhi will cause a flutter of the different colours of the rainbow, causing TV Channels and other media, hungry to fill up pages and news slots to run helter-skelter picking up news and views and flashing them across national and international channels. Major discussions will take place on Television and brick and bat will meet and strike in air and newspapers. Then, as suddenly and passionately as it came, it will die out leaving late comers to catch up on social media. Shortly following this Mumbai will catch the fire and will themselves walk the streets with Pride. In both cases, the state will take care to ensure that while trying to put up a face of acceptance and support of the movement, it will ensure that the Pride March does not pass through highly populated sections of the city or close to places where the government sits and allow the Pride walkers to March in what one may call, less than truly visible locations so that the rest of the population are not inconvenienced by the Pride March.
We are a hypocritical society, down to the chaddi/underwear. What we appear outside is not what we practice inside. Showing the world that there is place for Pride in our society, we hide deep seated paranoia on the other.
After living for over fifteen years with her partner in a live-in relationship, Susan, an anthropologist by profession, was literally asked to leave her life with her partner, because, her partner's mother came to live with her. Even though, earlier, she had no qualms about her daughter's live-in 'friendship', and often, in more than words, she confessed that she was quite satisfied that her daughter had a 'friend' to live with, now, that she actually confronted the relationship on a daily basis, she found it impossible to live with the reality. She began to talk in a language that was more often the language of action, than of words, in silent speech, pregnant and bursting in the seam with the evil power to cast out Susan's presence and throw her to the swine. Mind you, deep seated venom and vengeance of patriarchy against any 'unestablished', unaccepted norm is stronger than the whole Indian army in action at the borders of the country.
If Susan put her books in one place, she would find that the place was soon occupied by her partner's mother's library. If Susan hung her clothes in the cupboard she used, she found she was asked to vacate it for her partner's mother. If Susan was in conversation with her partner, she found, that they were soon joined by her partner's mother without an invitation to do so. If Susan was sitting with the family, the language of conversation, soon turned to one Susan could not understand. In a nutshell, the very presence of Susan had begun to cause an allergy to the mother. What was more; her partner would not voice her objection to her mother's odd behavior causing Susan to believe that by maintaining a silence over the abuse of space, her partner had indeed become accomplice to the abuse dealt out towards Susan. This was unacceptable to Susan who decided then to tear away from this mess till her partner came to some understanding of what to put where and how to compartmentalize her relation with her mother as different from her relationship with Susan. After fifteen long years, their relationship went into hibernation.
This is not an extraordinary situation in our society. Decriminalization of homosexuality, accepting gay marriages, and maybe in time, even accepting gay quota in the parliament will not take a basic problem out from our society and that is, we are a nation of hypocrites and what we mouth, may not be what we believe in our hearts. And this is problematic!
Together with advocacy for gay rights, it is highly important that we talk about acceptance, within our families. We can't allow the Susan kind of episode to carry on, as if there is nothing to do, but accept the situation. There is an urgent need to create space for many issues around gay rights.
And really it should begin at home, with the family, first.


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a bit more of what im up too at the moment
By noseypotter
11 comments
about 9 years ago I had my heating changed and I had brick replica stuff round the fire . when they took it out because of the new heating they didn't put a fire back and just blocked off the hole and made it look odd . I then bought an electric fire wich quit frankly I never have used . it just sat there gathering dust . now im back on form ive been thinking about things . im kind of all or nothing . ying or yang . know middle ground . I decided to get rid of the fire and b uild a head too take the place while drawing puna the tigress and cutting down the bamboo out the front lol . the bamboo ive left over common land to be used or it can provide shelter and rot eventualy . all quit legel as I found out when I cut down some leylandi years ago . I stuck them in my plastic pig ie 3 wheeler and dumped them. someone must of called the police who turned up and asked what I was doing . I explained myself . they then started rummaging threw the branches looking for something that wouldn't rot so they could nick me for littering . they found nothing and left unhappily leaving me grinning . havnt they got better things to do I ask myself . my 80 mother got burgled and they just gave her a crime number . anyway I digress . ive put the shape in wire then chicken wire against the wall . cut a gap in the front and dragged my bin in . I threw everything inside to stop the cement just falling threw . ive now renderd it . tomorrow I get to do the good bit and put a nice face on it . puna will then get finished as shes nearly done . wear the bamboo was is a bucket in the ground with the bottom missing . I thought this would hold it but ow know . ps the membrane is rubbish for what itsd worth too . ive poured a few kilos of salt on it . waterd it then put some more on . im then after I finish the tiger and the face going to put an old tarp over the top and build a tall planter about 6 foot wear the bamboo was . ill fill it half way with some blocks and cement . then ill use soil and grow some interesting grasses out of the top . any thaughts on coloured grass would be nice . ill keep you up to date . bye for now .
- 2 Jun, 2014
- 6 likes
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Puna is looking fantastic, will be interesting to see your fireplace once completed :-)
2 Jun, 2014
Now that's what I call "interesting"! Keep us posted!
2 Jun, 2014
ofcourse I will x .
2 Jun, 2014
Good :-) !
2 Jun, 2014
Terrific Tiger! And creativity in the fireplace....watching to see what you get up to next!
2 Jun, 2014
Looking forward to the next instalment. You are so busy!!
2 Jun, 2014
I cant weight either . fireplace first I think .
2 Jun, 2014
Puna the tigress is one of your best Leigh :-)
3 Jun, 2014
thank you junna I think its up there with my best . I loved my baby orang-utan I drew for a lady on here x .
3 Jun, 2014
Your on fire Leigh , literally ! this is something very different it's will be interesting to see the end results , your dogs will be hiding under the settee xx :o))
3 Jun, 2014
lol ive put a face on it now but I got to refine it as the cement goes off a bit more lol . ive coloured it a chocolate red colour then ill varnish it . I got a good spade at b and q for £8 and then my drill burnt out mixing cement but it did well as that isn't realy a job for a cheep drill . hows that soup doing lol xx .
3 Jun, 2014
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Wednesday November 17, 2010 3:02 pm
President Bob Foster And Myron Moose
Posted by Tom Mason Categories: Editorials, Independent,
Mr. Natural and Fritz The Cat (Robert Crumb). Cheech Wizard (Vaughn Bode). Dirty Duck (Bobby London). Wonder Wart-Hog (Gilbert Shelton).
All of them are great underground comic book characters. But they're not my favorite. For my money, cartoonist Bob Foster created one of the greatest underground comic characters of all time, Myron Moose.
Foster published Myron Moose Funnies in the early 1970s and they were later re-published by Fantagraphics in the late 1980s, along with Moose strips that originally appeared in Marvel's Crazy.
Foster's also had the kind of career that a lot of people would look at and go "cool!"
He's been an animator for Hanna-Barbera (among others), lived in Europe where he wrote tons of comics - including Donald Duck - for Walt Disney Publishing and later was the editor of Walt Disney's Comics & Stories, and other Disney-based titles.
Since then, he's been a storyboard artist in animation working for places like Nickelodeon, Dreamworks and Disney.
Now Bob's just been elected President of The Animation Guild, the union that represents 3000 animation artists and writers. Congrats to the creator of the most famous Moose since Bullwinkle and good luck getting 3000 people to agree on stuff!
[Artwork: Cover to Myron Moose Funnies, © Bob Foster]
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- animation, artist, artists, bob foster, disney, dreamworks, fantagraphics, hanna barbera, myron moose, sidefeatured, the animation guild, underground comix
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Service Quality
Just Friends maintains the following certifications:
- The State of Indiana through the Division of Aging: review conducted annually by Thrive-Alliance with compliance audits every 3 years by the State of Indiana.
- The Veteran's Administration which certifies us to be a provider of extended care benefits for veterans.
- The United Way of Bartholomew County.


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Serial killer Charles Manson is preparing to marry his 25-year-old girlfriend behind bars.
Manson, 79, famously is spending the rest of his twilight years at California's Corcoran State Prison for a sensational series of cult murders he orchestrated in 1969. In an orgy of bloodlust, Manson and his minions slaughtered actress Sharon Tate, her unborn baby, her guests and a number of other victims. Tate was married to film director Roman Polanski.
After 44 years in prison, Manson is marrying his girlfriend who goes by the name of Star and looks like one of his former followers, Susan Atkins — who died in prison in 2004 — Rolling Stone reports.
Photos courtesy of mansondirect.com / Polaris
"Star!" Manson said. "She's not a woman. She's a star in the Milky Way."
Raised a Baptist, Star grew up in a town on the Mississippi River. She told Rolling Stone it was the psychopathic killer's devotion to environmental causes that won her over and she now lives in Corcoran, Calif. to be near her husband-to-be.
"Yeah, well, people can think I'm crazy. But they don't know. This is what's right for me. This is what I was born for," she told the magazine. "I'll tell you straight up, Charlie and I are going to get married."
Video courtesy of mansondirect.com / Polaris
"When that will be, we don't know. But I take it very seriously. Charlie is my husband."
But so far there have been no sexual contact between the couple. Star is allowed a peck on the cheek and a hug at the beginning and end of each visit with the notorious killer. In solidarity with her imprisoned paramour, Star has also carved a cross into her forehead.
Former Los Angeles District Attorney Vincent Bugliosi — the man who almost sent Manson and his Family to the gas chamber before California killed the death penalty — and who wrote the seminal book on the case, Helter Skelter, said Manson's attraction remains bizarrely strong.
"There are thousands of evil, polished con men out there, and we've had more brutal murders than the Manson murders, so why are we still talking about Charles Manson?" Bugliosi told Rolling Stone. "He had a quality about him that one thousandth of one per cent of people have. An aura. 'Vibes,' the kids called it in the Sixties. Wherever he went, kids gravitated toward him. This is not normal. I mean, I couldn't get someone to go to the local Dairy Queen and get me a milkshake, OK? But this guy, I don't know what it is. How the hell do I know?"
Photos courtesy of mansondirect.com / Polaris


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Lotusphere, standards, etc. 28 Jan, 2003
I'm still taking it in, and it's only day two anyway. Justin has a good post with initial thoughts.
Meanwhile, Laurent chips in re web standards and makes a good point. Kudos to anyone who has a standards-based site (something I still don't have; I break my RSS compliance about three times a week!), but as Charles says avoid standardsism (albeit not in direct reference to web standards), and remember that accessibility counts for more than validating HTML, although naturally the two are oft-times linked.


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Fix WiFi keeps disconnecting in Windows 10: Users have reported to experience Disconnecting issues with their WiFi after upgrading to Windows 10, well some users also face this issue regardless of the upgrade. The problem is Wireless Network is detected and available but for some reason, it gets disconnected and then doesn't automatically reconnect.
Now sometimes the main issue is WiFi Sense which is a featured designed in Windows 10 to make it easier to connects to WiFi networks but it usually does more harm than good. WiFi Sense enables you to automatically connect to open wireless hotspot that another Windows 10 user has previously connected to and shared. WiFi Sense is by default enabled and sometimes just turning it off seems to fix the issue.
There can be other cause as to why the WiFi keeps Disconnecting on Windows 10 such as:
- Corrupted/Outdated Wireless Drivers
- Power Management Issue
- Home Network marked as Public
- Intel PROSet/Wireless WiFi Connection Utility Conflict
Table of Contents
WiFi keeps disconnecting in Windows 10 [SOLVED]
Make sure to create a restore point just in case something goes wrong.
Method 1: Mark your Home Network as Private instead of Public
1.Click on the Wi-Fi icon in the System Tray.
2.Then again click on the connected Wi-Fi network to bring out the sub menu and click Properties.
3.Under "Make this PC discoverable" toggle slider to ON.
4.If above didn't work for you then type Homegroup in Windows Search bar.
5.Click the option HomeGroup and then click Change network location.
6.Next, Click Yes to make this network a private network.
7.Now right-click on the Wi-Fi icon in the system tray and select "Open Network and Sharing Center."
8.Verify that the network listed shows as Private Network then close the window and you're done.
This wold definitely Fix WiFi keeps disconnecting in Windows 10 but if not then continue to the next method.
Method 2: Disable WiFi Sense
1.Press Windows Key + I to open Settings then click on Network & Internet.
2.Now click Wi-Fi in the left pane window and make sure to Disable everything under Wi-Fi Sense in the right window.
3.Also, make sure to disable Hotspot 2.0 networks and Paid Wi-Fi services.
4.Disconnect your Wi-Fi connection and then again try to reconnect. See if you're able to Fix WiFi keeps disconnecting in Windows 10.
Method 3: Fix Power Management Issues
1.Press Windows Key + R then type devmgmt.msc and hit Enter.
2.Expand Network adapters then right-click on your installed network adapter and select Properties.
3.Switch to Power Management Tab and make sure to uncheck "Allow the computer to turn off this device to save power."
4.Click Ok and close the Device Manager.
5.Now press Windows Key + I to open Settings then Click System > Power & Sleep.
6.On the bottom click Additional power settings.
7.Now click "Change plan settings" next to the power plan which you use.
8.At the bottom click on "Change advanced power settings."
9.Expand Wireless Adapter Settings, then again expand Power Saving Mode.
10.Next, you will see two modes, 'On battery' and 'Plugged in.' Change both of them to Maximum Performance.
11.Click Apply followed by Ok. Reboot your PC to save changes. This would help Fix WiFi keeps disconnecting in Windows 10 issue but there are other methods to try if this one fails to do its job.
Method 4: Automatically Update the Wireless Drivers
1.Press Windows Key + R then type devmgmt.msc and hit Enter.
2.Expand Network adapters then right-click on your installed network adapter and select Update Driver Software.
3.Then choose Search automatically for updated driver software.
4.Reboot your PC to save changes. If the problem still persists then follow the next step.
5.Again select Update Driver Software but this time choose 'Browse my computer for driver software.'
6.Next, at the bottom click 'Let me pick from a list of device drivers on computer.'
7.Select the latest driver from the list and click Next.
8.Let the Windows install drivers and once complete close everything.
9.Reboot your PC to save changes.
Method 5: Install Intel PROSet/Wireless Software and Drivers for Windows 10
Sometimes the problem is caused due to outdated Intel PROSet Software, hence updating it seems to Fix WiFi keeps disconnecting in Windows 10 issue. Therefore, go here and download the latest version of PROSet/Wireless Software and install it. This is a third party software which manages your WiFi connection instead of Windows and if PROset/Wireless Software is outdated is can cause frequent WiFi disconnecting issue.
Method 6: Run Network Troubleshooter
1.Right-click on the network icon and select Troubleshoot Problems.
2.Follow the on-screen instructions.
3.Now press Windows key + W and type Troubleshooting, hit enter.
4.From there select "Network and Internet."
5.In the next screen click on Network Adapter.
6.Follow the on-screen instruction to fix the issue.
Recommended for you:
- Fix File Explorer won't open in Windows 10
- How to Fix Windows 10 Won't Remember Saved WiFi Password
- Steam lags when downloading something [SOLVED]
- Troubleshoot Windows Update stuck downloading updates
That's it you have successfully Fix WiFi keeps disconnecting in Windows 10 but if you still have any queries regarding this post feel free to ask them in the comment's section.


text: Phone Directory The following is a list of frequently requested telephone numbers. If you can't find what you are looking for, please call the main switchboard at (239) 369-2101. For patient names and room numbers, please contact the main switchboard for further assistance. Department Phone Number Administration (239) 368-4503 Business Office (844) 441-3935 Human Resources (239) 368-4749 Main Number (239) 369-2101 Marketing (239) 368-4479


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Why have professional photos for your personal branding?
Personal branding is marketing YOU. If you don't have the right images or poorly composed or lit images, this can be detrimental to your brand. Creating the right perception in your prospect's mind results in more quality enquiries and the … Continue reading →


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TTM Healthcare has proven to be more than simply industry experts. Charlene Cooke of TTM shows a passion and pride in her work that is rarely seen in recruitment consultancy. Anything below exceptional isn't an option when working with Charlene and other consultants from TTM Healthcare. Turnaround on vacancies is rapid, and always with quality candidates. We never see the same candidates a second time, our feedback is taken into account. Charlene's support has been invaluable to me in just 5 months. Her energy and focus is recognised and admired throughout InHealth, not only within Recruitment, but also by the managers who have dealt with her, and also the outstanding candidates that she has provided to us, who have ultimately become new colleagues.
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About TTM
Since 2002, TTM Healthcare has been leading the way in specialist health and care recruitment.
Each year we help thousands of nurses, doctors, therapists, radiographers and social care professionals find the best jobs across Ireland, the UK, Europe, the Middle East and beyond.
Our passion for quality and compliance is second to none as is our belief in delivering exceptional service each and every time.
With a team of over 120 dedicated award winning staff across our networks in Ireland, the UK and Germany we support over 3,000 workers find temporary roles each year and a further 2,000 find permanent jobs from right around the globe.
Whether you are an employer looking for help to source the best healthcare professionals or simply securing your next role, our specialist teams are here to help.


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This weekend was spent relaxing in my favorite summer spot:: our back deck. I can't tell you how much I enjoy sitting out on the deck; chatting with my roommates, some country music in the background, enjoying the evening air.
This weekend I spent most of my time on the deck in the sun, reading "Real Marriage" by Mark Driscoll. I came across the chapter where Pastor Mark explains what true forgiveness, like Christ forgives, looks like. He also explains what forgiveness is NOT. I was so challenged by what true forgiveness really looks like, I want to share the points he makes about it.
Forgiveness:: Loving despite sin or wrong doings. Just as God forgives not just undeserving but ill-deserving sinners, we must too. "Forgive us our sins, for we also forgive everyone who sins against us. And lead us not into temptation." Luke 11:4 We cannot simply ask God to forgive us of our sins; we must also extend the same forgiveness to others.
1. Forgiveness is NOT denying, approving or diminishing sin that is committed against us::
We cannot say we are find, that it was no big deal, or that since it was in the past, we've just moved on. We must be honest about the reality of the sin if we want the forgiveness to be equally earnest.
2. Forgiveness is NOT naivety::
Naive people are prone to live as if the world were not filled with depraved sinners capable of evil; they often become naive by not really looking at the sinfulness of sin, including their own. Such people are not forgiving sin as must as they are ignoring it.
3. Forgiveness is NOT enabling sin::
To forgive people is not to remain stuck in their cycle of sin, thus being complicit and enabling their continued transgressions.
4. Forgiveness is NOT waiting for someone to acknowledge sin, apologize, and repent::
The sad truth is that some people will never fully repent, and other never at all. Others we will never see again, or they will die before we hear an apology. We forgive because it is what God requires and what we need, not because out offenders have apologize.
**I was very convicted with this point. This is such a challenge not only in a husband-wife relationship, but with family or friends in general! We are called to forgive, even if we never here a "sorry"…this can be a tough one for some! If we don't ever forgive & just harbor the feelings, we build up bitterness & hold a grudge, which in turn- is wrong. Something to think about…
5. Forgiveness is NOT forgetting about sin committed against us::
It is actually impossible to completely forget such things. This is why when God says, "Their sin I will remember no more," it does not mean that He has no memory, but rather that He continually chooses not to bring it up or keep it in the forefront of His thinking.
6. Forgiveness is NOT dying emotionally and no longer feeling the pain of the transgressions::
Rather, forgiveness allows us to feel the appropriate depth of grievous pain but choose by grace not to be continually paralyzed or defined by it.
7. Forgiveness is NOT a one-time event::
Those who have been sinned against commonly have seasons when they feel afresh the pain of past hurts and have to forgive their transgressors yet again.
8. Forgiveness is NOT reconciliation::
It takes one sinner to repent, and one victim to forgive, but it takes both to reconcile. Therefore, unless there is both repentance by the sinner and forgiveness by the victim, reconciliation cannot occur, which means the relationship remains continually broken until reconciliation does occur. Forgiveness is the beginning of potential reconciliation but is not in and of itself reconciliation. Forgiveness takes a moment. The trust that reconciliation requires is gained slowly and lost quickly.
9. Forgiveness is NOT neglecting justice::
God will deal with every sin of every human being justly.
**refer to chapter 5 in Real Marriage by Mark Driscoll for more about forgiveness, repentance & bitterness.
{my ferocious watch dog}
{my sweet Bella girl}


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Give More125 Pengertian Arti WEBSITE POSITIONING Website Optimizer Onpage Dan SEO Website Offpage Untuk Pemula. The identify of the web web page is the second thing a search engine will learn, after the website identify itself, so it is a crucial opportunity to incorporate key phrases and describe what content material is on the page. Serps regard belief and security highly as they don't wish to lead searchers to an unsafe or virus filled website.
WEBSITE POSITIONING adalah proses merancang dan mengembangkan sebuah situs internet untuk mencapai peringkat tinggi dalam hasil mesin pencari. Voting schemes on websites that allow comments may be used to attempt to increase reader engagement, however when the comments are already being spammed, it isn't past the spammers to have bots or staff vote up their very own feedback.
Under one can find the four most common causes that your site visitors declined more than a traditional quantity after your new website went dwell. In my opinion it is wordpress because of the improbable templates and plugins which can be out there. Menjadikan web site mendapat rating yang bagus di Google yaitu dengan cara mengoptimisasikan keduanya.
This is nice for SEARCH ENGINE MARKETING since Google loves Responsive Design and recommends it as a result of it produces one URL to your web site as a substitute of many (one for cell, one for desktop, and so on.). This means higher traffic to your URLs and better credibility from Google.
Create YouTube Videos and a YouTube Channel – Create one or more educational or informational videos to further promote your business, website or blog, however as an alternative of making it into an commercial, provide ideas, data, studying guides, etc.
There are various metrics you can monitor on a every day, weekly, or monthly basis to keep your WEBSITE POSITIONING plan on observe and measure your success. Check to see that each one hyperlinks and pictures are working and the grammar and spelling are right.


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The low oil price and decreased activity is creating an ever more competitive and demanding environment for Oil Service Companies.
Oilfield Supplies & Services Ltd (OSS) was established in January 2008 to provide drilling fluid additives, completion and work over fluid additives and technical support to the Oil & Gas Industry.
OSS provides customised support to both new and established Oil Service Companies who are seeking additional technical and commercial advantages. We focus on building relationships for the long term and have worked with many of our clients since we were established.
Our services include:
Tel: +44 1263 732 343
Email: email@example.com


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- Apply for a Marriage License?
- Get a Birth or Death Certificate?
- Find Mental Health Assistance?
- Get District Court, Jury Information?
- Get Domestic Violence Assistance?
- Get Public Defender Assistance?
- Get Land Records Information?
- Pay My Property Taxes?
- Register My Vehicle?
- Apply for a Job?
- Find Assessed Value of Property
- Get Road Information?
- Apply for Permits & Inspections
- Know about County Board Meetings?
- Register to Vote, Find Polling Place?
- Find Sheriff Criminal Warrants?
- Report an Issue?
- Watch a County Board meeting online?
Board meeting videos are available through the Douglas County Clerk's Office, Civic Center H08, 1819 Farnam, Omaha, NE 68183, (402) 444-6764. They are provided on cd-rom.


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The Windsor Link Railway is pleased to be joining the Passenger Demand Forecasting Council as an associate member. This will allow us to access the Rail Demand Forecasting Handbook containing twenty years of research on rail demand forecasting, providing guidance on aspects such as the effects of service quality, fares and external factors on rail demand.
It is recognised within the industry as the key source of evidence in this area and will help the Windsor Link Railway construct more robust estimates of passenger demand as we progress the business case with investors, Network Rail and the Government.
The Passenger Demand Forecasting Council is part of the Rail Delivery Group, which plans to deliver a better network for passengers, freight customers and the country.
Have a great day out by rail this summer #britainrunsonrail #NationalSunglassesDay pic.twitter.com/WrIQyeIO6S
— Rail Delivery Group (@RailDeliveryGrp) June 27, 2017
Video Rail Delivery Group 'Arrivals' from tenthree on Vimeo.


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Was Mike Ditka the greatest head coach in Chicago Bears history? No. Some might even say he's a bit overrated, too revered by fans these days when in reality he probably wasn't as successful as he should've been. Yet the facts don't change. Ditka was the last head coach to win a football championship in Chicago. So maybe it's okay to trust his word about anything Bears-related.
One thing that might be a bit hard to swallow is his take on quarterbacks. Ditka never hid his feelings on that position. He had a reputation for being hard on them. His treatment of Jim Harbaugh during the late 80s and early 90s was rather notorious, as evidenced by his reaction during a crushing loss to Minnesota in 1992.
Perhaps that hatred of quarterbacks had to do with his prior relationship with Jim McMahon. The former Pro Bowler was the brains behind Bears offense for most of the 1980s but had a rebellious streak that often infuriated Ditka. This inevitably led to clashes. Even though the two can't say they liked each other, the old coach never lost any respect for his ex-QB.
In fact, he sees much of McMahon in the newest Bears signal caller.
Mike Ditka sees even more talented version of McMahon in Mitch Trubisky
Ditka spoke with NBC Sports Chicago about the current state of the Bears going into 2018. He senses the optimism around the team and shares it. A big reason for that is the presence of second-year man Mitch Trubisky. Ditka believes Chicago has somebody that can get the team to the next level. He went so far as to say he might be an evolved version of McMahon himself.
"I like Mitch a lot, I really do. I think he is a good leader and has a lot of talent. I know he has heart and I think that's the main thing.
I was with the guy who played quarterback for us last night, Jim McMahon, he wasn't the most talented guy in the world but he knew how to play the position. He wanted to win. I think that's the way Mitch is, but I think Mitch is a very, very talented guy."
That's high praise indeed. Ditka doesn't offer that to just anybody. He might be a bit biased given his Bears background but the comparison to McMahon is an eye-opener. If it's true? The team is in even better shape than first believed. People often forget how good of a player McMahon was during his heyday. Despite being trapped in a somewhat backward offense, he molded himself into the exact quarterback it needed.
At one point during his run, the Bears were 21-0 in games he was able to start and finish. He remains the last QB to make a Pro Bowl in Chicago. The numbers will never truly show how good he was. So if Trubisky is that caliber of player and then some? This team could be poised for big things in the near future.


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Woman in critical condition after A711 collision
A 79-year-old woman from Kirkcudbright is in a critical condition after a one vehicle collision on the A711 at Tongland.
It happened at around 12pm on Wednesday 7 March.
The woman's car, a blue coloured Toyota Avensis, collided with the verge and some small trees.
Emergency services attended and the woman was taken to Dumfries and Galloway Royal Infirmary.
Constable John Jamieson of the Roads Policing Unit said:


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After I took the picture, I felt like the card needed a little extra "bling" so I added some sparkle stickers to the center of the flowers and this is what it looked like. Not sure if you can see the "bling".
I used a cut from the Lyrical Letters Cricut cartridge. If you have not looked at this cartridge you should! Besides the beautiful fonts, there are frames and other cuts like the one in this card towards the end of the handbool.


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Hi @Vivian_Malauulu,
Thanks for reaching out about this! When adding contacts from a file you may receive a notification for Unmatched columns. To select a field name for the column, just click the drop-down arrow to access the menu. You can also create a new custom field:
Keep in mind that Constant Contact uses contact sources in your account so you may want to actually select another name (other than Source) for your custom field so as to avoid any confusion.


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Fashion by shehna
Sporty green Strip Abaya
A very simple hooded Abaya, a jacket zipper making it a front open abaya. On the wrist and hem, there is ribbed finishing. With a black &white ribbon rape on the sleeves. The two front pocket with details similar to the black and white ribbon .giving it a very street or sporty look.
To ensure every garment is the perfect fit for you, please refer to our size guide and check our measurements. We charge no extra fee for the custom made items.
Please have a look at our Size Chart
Just provide us with your measurements & putting all comments and your measurements into the comment box which will appear before the check out.
Need more details? Mail us at email@example.com
We ship all over World.
Please make sure you read the Terms &Condition before you make a Purchase.
For any other countries- Please make sure you mail us at "firstname.lastname@example.com" before you make a purchase.