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Disney's Twelve Basic Principles of Animation is a set of principles of animation introduced by the Disney Animators Ollie Johnston and Frank Thomas in their 1981 book The Illusion of Life.
The 12 Principles
- Squash and Stretch
- Anticipation
- Staging
- Straight ahead action and pose to pose
- Follow through and overlapping action
- Slow in and slow out
- Arcs
- Secondary action
- Timing
- Exaggeration
- Solid Drawing
- Appeal
I will most definitely take as many of these principles into consideration as possible throughout the animating stage of my project. It will be crucial for me to make my animation as polished as I can make it to really sell the story and increase the audiences enjoyment. I've practised a few of these principles already in Flash with a couple of random characters just so I can practice using Flash again and improve my drawing abilities a little bit again.
I found this photo on instagram during my research and I think it will now become a perfect source of reference for this next stage in my project which will be digitally drawing the background for the title scene. It's actually exactly what I want to achieve regarding the mood of the woodland. The fog may be difficult to do but I think it should be easy to accomplish if I play around with the opacity of the layers; increasing the opacity the further away into the distance the trees are will give the foggy effect.
This is a gif. of the process I went through to produce the background for the title scene. I had to watch a few tutorial videos on YouTube on how to paint in photoshop before I really got the hang of it. My Wacom Tablet was really useful and definitely sped up the amount of time that it would have taken me to draw with a mouse. I downloaded some custom brushes from the internet for Photoshop which really helped with the grass and the grass.
It took me a long time to produce but the feedback I got from it was good so I think it was successful.
The next step was for me to animate the slow pan into the woods. The way I achieved a 3D look was by increasing the size of the first few layers more than the layers in the back.
It took me an extremely long time to animate all the fireflies. At first I just moved them in all in the same directions but it didn't look good at all so I had to create a separate layer for each firefly and move them independently of one another. I think the results were rewarding and it means that I can just add them on top of the other scenes now without having to reanimate them if I just copy and paste the layers.
This was the test video for the title scene and really an overview on how successful the animation will be as a whole. If this scene hadn't of worked then I wouldn't have carried on with the rest of the animation. This video was also a really important reference for me to start thinking about what I want the background music to be. Thankfully I and lots of other people really liked the music because it complimented the animation really well.
The next background I had to draw was the outside of Harvey's burrow. Reusing some of the trees from the title scene made the process a little easier and since I had already drawn a background before this one didn't take as long as I thought it would.
The problem I had though was the positioning of the layers. I knew that later on the bee would fly into the hole and even further on Harvey and the bee would return out from it. To make sure it looked like the characters were entering and exiting a hole I knew I had to get the layers in the right order. You can see a visual result below when I finally got it right. This means I have one less thing to think about later on in the animation.
Once I had the background later all I had to do was animate the first scene where the bumblebee flies in the hole. However, it was not as easy as I thought it would be. I had about 10 drafts of the bees flight and none of them made it look like a realistic bee in flight. In the end I had to double check I was making full use of all the principles of animation which would be relevant to this scene. I found that the best way to make the bee look realistic was to master the use of blur, which created the illusion of fast movement, and apply the technique of easing in and out to create the illusion of acceleration and gravity. This was helpful for the loop because I eased out on the way up and eased in on the way down which made the bee look like it was being influenced by gravity.
When I finally made the bee look as realistic as I could get it I showed the results to some of my fellow peers and got some positive feedback which was encouraging.
The next scene was the burrow shot of Harvey crying in the corner. I had to get the balance right with the lighting because I had to make it look like a dark and damp whole; if I made it too dark then no one would be able to see anything and if I made it look too well lit then it would look unrealistic.
I used these photos as a reference when I drew the bumblebee. I knew that he wouldn't be that visible but I wanted to make him detailed anyway. The way I got the wings to look like they were moving was by blurring the wings and then moving them rapidly in a loop
Another problem I came across whilst animating was that the pupils would roll out of the eyes instead of rolling around the eye socket like a real 3D eye. I wanted to make the later animation stages easier for myself by creating a mask which would prevent the pupil from not showing anywhere other than in the eyeball. This should hopefully make the eyes more expressive and realistic because they would better represent what a 3D eye would do.
You can visually see the problem in context below.
So I created a new layer above the 'right pupil' layer and then painted in a bright colour, so you can see easily, a green shape which reflects the exact same shape of the eye. I then made that layer a mask.
It was that simple in the end. You can see the immediate results below. This saved me a lot of time and will allow more possibilities in the future for better facial expressions.
I created a GIF to clearly demonstrate the results of the masking technique.
The hardest part for me was to get the timing of the eyes right when the bee came into Harvey's view. It took some adjusting but eventually I managed to make them in sync and was pleased by the results and the feedback I got.
The next scene was difficult and took me a long time to get right. I knew that the two characters had to bond somehow in a cute way before they set off on their journey; otherwise it probably wouldn't make much sense if Harvey started following the bee straight away because they only just met. Plus, it wouldn't be very interesting for the audience so I knew I had to break up all the walking with something different. The bee wouldn't be difficult to do because I could just make him loop a couple times but Harvey however would take me much much longer.
It started off being just a little lean on his back legs and a wiggle of his arms but I knew that it wasn't enough. So I decided to tackle a jump animation just to see whether it would work or not. I knew that if it did work then it would make a world of difference to this scene. The hardest part by far was having to make Harvey look like he was under the influence of gravity just like I did for the bumblebee. I found that once I had managed to line up the legs with the body throughout the jump all I had left to do was ease Harvey's body trajectory out going up and then in going down. The 12 principles of animation definitely came into play here as well. I managed to make Harvey looked like he weighed something by making his legs stretch out from his body and stretch into his body on the way up and on the way down.
To get the four seasons shot animated all I had to do was adapt the title scene's background to look like each of the seasons. For summer I increased the green channel of the entire file and increased the brightness of the sun rays.
Winter took me the longest because I had to draw snow on top of each of the layers. I used photos like the one below as a guide to how the snow settles on the trees. Once I had completed one tree the rest was just repeating the same technique until all the trees looked like real pine trees in the snow. At first I painted way too much snow on each of the trees and it didn't look very realistic so it took me a while to get the right balance to make them look like this photo.
Autumn was fairly easy to do because all I had to do was increase the red and yellow channels on each of the layers and then paint lots of leaves all over the forest floor. I also dotted around some branches to achieve that autumn look.
As the background was going to move and Harvey and the bee were going to stay in the centre I knew that I would have to study the parallax effect and what it looked like in a pine tree forest. I went out and recorded multiple videos of me moving across a pine forest which I could use as a guide to make sure I had got it right.
Here's a tester a made before I placed Harvey and the bumblebee on the scene. I got lots of positive feedback again which meant that I had been successful.
The rest was easy all I had to do was do the same for each of the different backgrounds and then copy and paste the bumblebee on top. I changed the bumblebees flight around a bit so that it wasn't obvious it was a copy.
The next scene I had to paint was the background which Harvey would meet his love for the first time. I decided not to do a pile of leaves as I had originally planned because it would take to long to animate the individual leaves. Also, someone gave me the idea to have another female bumblebee come into shot as well. Therefore, the bumblebee would have a mate as well as Harvey. The only difference I had to make for the second bee was to add a big pink bow on her head to make it obvious she was a female bumblebee.
Something which I changed during post production was the entry that the females would make. Originally I had both the bee and the hedgehog enter the stage at the same time. However, someone correctly suggested that instead I should have the bee enter first and then the hedgehog a few seconds later. That way the audience get a double reveal instead of one making the scene a little more interesting. This was an example of how important feedback is.
The next thing I did was to animate various hearts falling down gently in a loop. That meant that I could just layer it on top of the next few scenes that would need it. The hearts would emphasise the love the Harvey and the female hedgehog are feeling towards each other adding to the mood of the scene.
Taking into account what I had learnt during the thinking stage of the project I knew all I had to do for the next two shots was to greatly increase the size of the eyes and make the water marks much larger to make the two hedgehogs look as cute as possible. I also added some little sparks around the eyes which I drew in Photoshop.
The montage scene was actually quite enjoyable to do. Once I got into the rhythm of drawing Harvey and his hedgehog companion in various scenes it got easier and easier as I went a long. Thankfully I had my Wacom tablet, otherwise it probably would have taken me ages. I decided to reference scenes from: Anything goes, Spiderman, Dirty Dancing, Titanic and Lady and the Tramp. I ended up exporting them with a Polaroid frame around them so I could simply place them one by one on Flash.
It took me a while to sort out the animation for the photos and the order they would go in but judging from the reaction I got from people I can call it a success as well.
As I was inspired to make this scene after watching a clip from Shrek the painting didn't take me very long because I was just working from the background you can see in the clip. I only had to draw this scene once because I could just flip the entire background horizontally and it worked fine for both skipping scenes.
The animating actually took longer than I thought it was. First off I had to redraw Harvey and the female hedgehog in completely different positions and angles which wasn't as easy as drawing it in Photoshop because I had to think about which parts would have to move. The hardest part was making it look like the hedgehogs had weight; I achieved this look by making the legs squash and stretch at the right time to imitate acceleration and a force of thrust. Once I had animated Harvey skipping all I had to do for the female hedgehog was flip horizontally everything and then redraw the eyes and give her a bow.
The next background was going to be the scene which Harvey and the female hedgehog slowly get closer and closer to each other just before the shock. All I had to think about was lining up the horizon with the tree line in the previous woodland backgrounds and then the rest was easy because I had done it before.
I knew it would have been easier for me to add a dramatic zoom in on this scene in post production so I didn't have to over complicate the process.
In the end I decided that it would be much better if only the female hedgehog got taken away. Originally I was going to have a bears eyes open behind them but when I started drawing the eyes and the bush the bear would be hiding in it didn't work. What I needed was something fast moving and unsuspecting. Thankfully I looked at the 'Bunnies can fly… proof' YouTube video previously and so I decided that an eagle, just like the video, would very quickly swoop in and pick up the unsuspecting hedgehog; shocking the audience was what I wanted to do so this fast paced eagle and a loud sound would work perfectly.
The final scene took me a long, long time to get right but it's something which I tackled in post production and had to come back to later on several times. Thankfully I had left myself plenty of time at the end to allow changes like this. I wouldn't have done that if it hadn't of been for the planning I did before I started.


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Self storage can be required for a lot of functions. It can be required for things such as decluttering, craft storage space, added room storage space, youngster house from university storage space, keeping the personal items of a loved one that has lately died, storing health and fitness devices, storing yard sale stuff, renovating home storage space, organization storage and many more. The purpose of this article is to give as much details as feasible regarding the self storage space sector and also self storage space centers. To start with, let us take a look at several of the important suggestions on how to locate regional self storage.
Finding Local Self Storage Companies
- Most likely to the storage space location directly – if you have observed some self storage hk locations around your local area, after that you can drive to the location directly and figure out even more concerning their solutions. Storage space business will certainly most probably choose locations which have an excellent face value. Simply put, accessibility to the location will be very easy.
- The phonebook can be actually useful when it involves locating storage space solutions in your area. The yellow web pages will certainly have get in touch with numbers of the companies which use storage space services. Although details will certainly not be as described as you would certainly locate on the company website, you will still have the ability to acquire the phone numbers and also the location address.
- Storage firms can additionally be discovered through the print media. Companies pay massive quantities of cash to obtain their advertisements published in the papers and also magazines. You can look through your neighborhood newspapers and publications to see if they have ads about self storage space firms.
- Billboards, radios and the TV are also excellent ways for the local storage space firms to obtain their names around. When listening to your preferred music terminal, watching television or travelling the highway, look out for these ads.
- If you have access to the internet, you can simply browse and also obtain the results. Nowadays, more than 80% of the storage firms have sites to draw in potential clients. Your neighborhood self storage space site will include info such as safety and security attributes, rental settlement information, how to reach the site, sizes of devices, gateway hours and also various other vital information that will help you pick the one which matches your storage space needs.

subset: commoncrawl


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MEERUT CITY INDIA..By Omkar Chaudhary
- published: 22 Oct 2018
- views: 472453
#MeerutCity #Meerutcantt #Firstfreedomstruggle1857 Meerut : is a city in the Indian state of Uttar Pradesh. It is an ancient city with settlements dating back to the Indus Valley civilisation having been found in and around the area. The city lies 70 km northeast of the national capital New Delhi, and 453 km northwest of the state capital Lucknow. As of 2011, Meerut is the 33rd most populous urban agglomeration and the 26th most populous city in India. It ranked 292 in 2006 and is projected to rank 242 in 2020 in the list of largest cities and urban areas in the world. The municipal area (as of 2001) is 141.89 km 2 (54.78 sq mi) with the cantonment covering 35.68 km 2 (3,568.06 ha). The city is one of the largest producers of sports goods, and the largest producer of musical instruments in India. The city is also an education hub in western Uttar Pradesh, and also known as the \"Sports City Of India\". The city is famous for being the starting point of the 1857 rebellion against British colonial rule.The city may have derived its name from \'Mayarashtra\' (Sanskrit: मयराष्ट्र), the capital of the kingdom of Mayasura, Mandodari\'s father and Ravana\'s father-in-law. This name may have mutated to Mairashtra, Mai-dant-ka-khera, Mairaath and eventually Meerut. According to another version, Maya (sura), being a distinguished architect, received from King Yudhishthira the land on which the city of Meerut now stands and he called this place Mayarashtra, a name which in the course of time became shortened to Meerut. Tradition also has it that the city formed a part of the dominions ...


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Hang-seo's side cruised to a two-goal advantage after 25 minutes, but
Mohd Saad and Safawi scored in either half of the match to spoil
Vietnam's fabulous party away.
Despite missing out on a victory, by scoring twice on Malaysia's home
field, the "Golden Stars" are currently on the upper hand against the
""Harimau Malaya" ahead of the return leg at Hanoi's My Dinh Stadium
this weekend thanks to the rule of away goals.
Roared on by a crowd of more than 80,000, Malaysia began the game
strongly and produced the first finish of the match after 16 minutes,
with Zaquan Adha heading wide from a left-wing cross by Kutty Abba.
Malaysia were looking lively in the early stages, but it was Vietnam
who took the lead once again proving how clinical they are in front of
the goal.
In the 22nd minute, Van Hau chipped a delightful pass to
Van Duc in the left wing. The Nghe An-born forward delivered a cross
into the penalty box which was unfourtunately blocked by a Malaysian
defender, but midfielder Huy Hung found the back of the net on the
rebound to put Vietnam ahead 1-0.
To everyone's surprise, the guests only needed another three minutes
to double their advantage, with Van Duc returning the ball to Duc Huy
who fired an eye-catching long-range strike to beat goalkeeper Mohd
Farizal Marlias.
The following minutes saw Malaysia strengthen pressure seeking to narrow
the score. Tan Cheng Hoe's side made good use of their rare
opportunities to pull a goal back, as Mohd Saad successfully converted
Kutty Abba's 36th-minute freekick with a powerful header from close range.
Vietnam enjoyed two clear-cut chances to create a safe gap before
half time, as Quang Hai assisted Duc Chinh twice, but the SHB Da Nang
forward failed to beat the Malaysian keeper in face-to-face situations.
The second half took place in the same manner as in the first 45
minutes, with Malaysia still having much of the ball but Vietnam
possessing more opportunities to score. Notably in the 58th
minute, substitute Tien Linh, who replaced Duc Chinh, produced a sprint
and burst into the penalty area; however, his final shot was
unexpectedly stopped by goalie Marlias.
The waste of opportunities forced Park's side to pay deerly, as
Safawi curled an eye-catching left-footed freekick to equalise the score
for the home side on the hour mark.
With time running out, Vietnam put up pressure on the Malaysian
field, and came close to restoring their advantage, with Van Duc seeing
his effort blocked by a Malaysian defender and Quang Hai shooting wide
from a narrow angle.
Safawi had a chance to repeat his magic deep into stoppage time with a
free-kick from distance, but this time Van Lam's fine save, flying to
his right, kept the ball out and ensured the match would finish as a
There are no doubts that the 2-2 draw left deep regrets among both
the Vietnamese players and fans, especially when the "Golden Stars" had
gone two goals in front. However, scoring twice away has gifted Park's
side an upper hand ahead of the return fixture, as they will only need
to held the "Harimau Malaya" to a 0-0 or 1-1 tie at Hanoi's My Dinh
Stadium on Dec 15 to realise the decade-long dream of lifting the AFF
Cup trophy.
(Source: NDO)


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Global Syn-Turf is an exclusive artificial grass partner of San Francisco 49ers.
Artificial grass is more durable than organic grass and may be used without the rest intervals that organic lawn requires to maintain the grass healthy. The New York Department of Parks and Recreation (NYCDPR) quotes that on an annual basis, let use (hours per year) for synthetic turf sports fields is 28-percent greater than for grass fields that are natural. Synthetic turf's care prices will change depending on the use and design of the field, but are normally believed to be lower compared to the maintenance costs of organic grass. Normal grass requires fertilizer application, standard cutting, insect control and potentially sprinkling. Artificial grass needs repairing stitches replacing in-fill materials and eliminating weeds and moss moss. Specialized equipment, which may or may not be contained in the purchase cost of the area, is needed for these activities.
With regards to the synthetic grass fields installations, most of installers have now been using crumb rubber along with silica sands as the principal infills. The blades of sport field artificial lawn products are at least 2-1/4" tall which supply room enough for infills. The aim of having infills insport fields is to provide enough cushioning for the fields hence to reduce the risks of human anatomy harms. Sand combination and crumb rubber can serve such purpose very well. Crumb rubber is made by grinding used wheels. Steel and fiber fatigue parts are eliminated during the procedure and the rubber pellets are sorted by size. Pellet sizes starting from about one sixteenth to one quarter inch in size are applied to synthetic turf. Crumb rubber is commonly applied at a rate of 2-3 pounds per square foot of area surface. Studies have already been conducted from the California Environment Protection Agency Office of Environmental Health Hazard Evaluation and the Norwegian Institute of Public Health to assess the potential for consumption exposure to the chemicals in crumb rubber by youngsters playing on synthetic turf. Both studies concluded that health hazards to children resulting from the ingestion of crumb rubber are not high.
Nevertheless, there continue to be a lot people do not enjoy the notion to make use of the crumb rubber in synthetic grass sport areas, it may get real popular to amounts of discomfort, in addition to the rubber may get on people's body and travel on and off the area. Several parents have complained their kids were covered with black rubbers after playing on the fields. Again, although the available info on crumb rubber and crumb rubber in-filled turf fields indicates that intake, skin or inhalation exposures to compounds in or discharged from crumb rubber do not introduce a significant public health concern, leading artificial grass businesses including Global Syn-Turf, Inc. was operating on new technologies and methods to get rid of the rubbers and take the synthetic grass sport areas applications to a new "All Green" level.
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Most synthetic turf products require infills which to be installed onto the grass between blades to help the blades of grass stand up and also hold the turf down. In addition, it protects the grass backing from ultraviolet rays that could cause damage and void guarantees. Some artificial grass infill options are ZeoFill, Green sand, Copper slag, Silica Sand and Rubber. Among all, ZeoFill is the choice for synthetic turf infill for playgrounds and pet owners. Dog owners with artificial grass lawns have been struggled with urine smells for years.. Many individuals want to water down their turf one time a week to get rid of the smell but never worked correctly because water from a hose does not have enough force to shove bacteria deep into the earth. ZeoFill is made out of a natural resource from the earth that is a negatively charged honey combed molecular structure that prevents the ammonia from forming a gas to become smelly and absorbs the urine. ZeoFill pulls any gases towards itself and hold it until sodium ion (Na ) in rain water releases the magnetivity and the force of heavy rainfall will flush out the bacteria, compelling it through the turf into the earth making your turf virtually new again. The sodium forces the calcium ions out and recharges the ZeoFill when dry. Nevertheless, ZeoFill will not remove bacteria that are poor. To remove poor bacteria, Global Syn-Turf, Inc. recommends nits very own Synthetic Grass Pet Odor Neutralizer, this enzyme products will not just neutralize the pet odor, but also remove poor bacteria and clean the turf, using this along with Zeofill will realize the best possible results on pet's odor control!
The ZeoFill granule will hold the ammonia water until it is cleaned out the ZeoFill with the enzyme solution or significant rainwater flushes. The ZeoFill granules will be trapped inside the turf system and contains a 5 year warranty on deterioration.
Thinking of grass lawns being installed at a house' front and back yards originated from England where the weather is quite accommodating to preserve and to grow natural grass. Here in particular states that are dry, such thought only will not fly! In cities situated in desert regions like Las Vegas, Nevada, Arizona and Phoenix, natural grass that is growing is extremely difficult. Artificial grass supplies an ideal alternative in such scenarios. As an industry, artificial grass is not so new, it has existed for over five decades. Nevertheless, to everyone, synthetic grass looks hardly old. "What? Synthetic grass? No way! You say, grass that imitates a real one? Do not scold. Artificial turf is going beyond golf courses and football fields to landscapes, backyards, and playground. When Steve Wallace of Santa Monica, California went for synthetic, he opted for longer blades and a darker green color a look he could never achieve with his natural lawn, which on 100-plus-degree summer days turned to dust, and on rainy days a mud pit. Tired of re-sodding twice a year not to mention the endless mowing and watering the 43-year-old homeowner was more than happy to plunk down $5,000 to see installers peel away his old lawn. Now, he says, two little children and his two dogs can romp and roll without enduring the plastic carpet burn of yore, or tearing up the turf. And maybe best of all is grassy it seems.
People have to go up close to it, he says, before they say, Wow, this isnt real.
Makers credit the new "you coulda fooled me" look to the marvels of science. Global Syn-Turf's Maronic, for one, tends to lapse into sports car talk when describing the "combination of aesthetics and functionality" offered by the firm's latest creation, a compact grass it calls Double W series, which contains such space age-seeming characteristics as "Double W shaped blades" and "No-glow technology." The first price on artificial grass is higher than natural grass, but given the fact of most of synthetic grass will continue at least 8-10 years, such investment however makes lots of sense for most homeowners, notably those live in "desert cities".
Thanks to $200,000 grand donation to Western Charlotte highs school in North Carolina state, the football stadium will receive their artificial grass to install on their field. The contribution will give Charlotte a big dose of self-confidence to improve student academic performance.
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If you want to beef up your health, you must drink hot water with lemon in the morning.As lemon and water gives a perfect alkaline mixture that promotes digestion and help fight germs.
Researchers has analyzed that Hormone therapy that is treating prostate cancer is leading to risk for depression.
Vinegar serves for various medical purposes and one of the major purpose is that it scraps unnecessary fats of the body
It is really a horn of plenty, from losing weight to fighting cancer.Cacti are overloaded with vitamins and nutrients, that really makes them a super nutritious food.
Cataracts develops in the lens, which is the crystal part of the eye that helps light to travel into the back of the eye to create an image. Cataracts veils the lens in the eye and affect vision, which makes it more difficult to see with age
Skipping breakfast isn't unceasingly the healthiest habit, and it has been related to weight gain, according to a research in the American Journal of Epidemiology in 2003. The study authors looked at the dietary patterns of around 500 subjects over the course of a year, that pick the diet trends linked to weight gain.
To make fish farming more feasible, the aquaculture industries has mark down the feed made of other fish and replacing it with plant-based options. But the new research warns that plant based alternatives can make the fish less healthy to eat and have negative impacts on the environment.
In the sufferers of sclerosis the degenerative autoimmune disorder invade the central nervous system, and eventually reach to the insulating coating around nerve cells.
Glaucoma, Macular degeneration, Cataracts, Optic neuritis, Retinitis pigmentosa and some tumors causes blindness.A stunning operation has successfully treated children with cataracts in China.Scientific research says that more than half cases of blindness are caused by cataracts that is clouding of the eye's lens.
Anxiety can be defined as nervousness, unease of something.Anxiety can cause distress that interferes with your ability to lead a normal life. The brains of anxiety injured people may have completely different channel of understanding than people who don't have the any mental disorder, according to a new research made by the Weizmann Institute of Science in Israel. People with an anxiety disorder may have already felt somewhat like an agonizing outsider to the ordinary laid-back person, but the resea


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The wireless data exchange is one of those things we already love, but not necessarily in the way you would like to have it. For example, the Windows swap file and folder on a home network so that data can be easily reached from a second device is relatively simple, but sending data directly from one device to another is not.
Email is an option as NFC, but not many computers support the latter it tends to be limited to handheld devices.
Two options are built into Windows, but both can be initially hard to use. However, once it has become aware of them and how they can be used, Wi-Fi and Bluetooth can directly use in most situations.
After that, it's really a case of deciding what is best for your needs of file transfer.


text: Send the best gifts to your family and friends far from you, with MyFlowerApp's online gifts delivery to Bangalore. Choose from a wide assortment of flowers, green plants, perfumes, soft toys, chocolates, floral arrangements, personalized gifts, mugs, cushions, and more. We will deliver them anywhere in the city within 3 hours.


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The works comprised of the removal of all existing floor finishes to the 1st, 2nd and 3rd floors, lift de-commissioning and removal, all internal doors and partial removal of the existing ceilings. During the demolition works new floor joists were introduced to the 1st and 2nd floors as well as new plywood box lintels to the existing internal walls to support the existing facade. A new MF ceiling was introduced to the front section of the building with plasterboard and skim to the rear which was all complete with a paint finish.
The Grade II listed building required many of the existing features including the façade and the existing fireplaces to remain in-situ. Internal alterations comprised of new mechanical and electrical works with associated ventilation works and a new sprinkler system was introduced to comply with the latest fire regulations. The apartments were completed with a paint finish, floor finish, new kitchens and wall tiling to the bathrooms and kitchens. The existing windows to the front elevation were updated with new secondary glazing and associated framework.
"Armitage Construction worked very closely and collaboratively on this very difficult conversion of a Grade 2 listed Office Building into 6 Apartments. Their willingness and effort to accommodate late design changes have made this project a real success which was delivered to a very tight budget. Armitage's commitment to an excellent finish also meant that all 6 Apartments were let within a week of handover"
Manuel Atkinson - BTP Architects
Over the years we have built a long standing reputation as a quality builder in both the Residential and Commercial sector.
Do you have a project that we can assist you with?
Call: 0161 406 5060
"We have always found the company to be extremely proactive with strong leadership and a skilled labour workforce"
Thomas Worthington Design
"I recommend this company highly and would be glad to discuss their work if required"
St Hilda's Church
"The Manager on site was always courteous and considerate of the care environment that they were working in. Daniel was always helpful and interested in the standard of work being undertaken and took a personal interest in the project."
Care Concepts LTD
"Thank you again for the cooperation, effort and skill of your team in delivering the Chemotherapy Unit ahead of programme. This has been much appreciated by the Estate Department at Stepping Hill"
Stepping Hill Hospital
"Armitage Construction carried out the alteration works to a high standard and the Parish and I remain delighted with their work, team and organisation"
Gramham Holland Assocaites
"The Armitage team managed the delivering of the project within budget and programme restrictions, whilst providing the desired quality. The helpful nature and resourcefulness they exhibited helped to overcome numerous complications."
Halliday Meecham
"Without question this goes to the wider team and more so to Armitage Construction for their delivery, patience and communications. Without the levels of persistence you showed, it could have proved a little more difficult."
University of Manchester
"I wish to record my appreciation of the contractor's efforts to regain some of the delay recorded and on the quality of the end product. The work was of the highest order and the south side of the church now looks in very good order."
Lloyd Evans Prichard
"We have found that attitude to the project from all members of the contractors team, from Site Foreman, Site Managers, Project Manager, Contracts Manager and Managing Surveyor, to be most refreshing in these days of construction activity."
"Armitage are a thoroughly good contractor, and I recommend them highly"
University of Manchester
"We are delighted to have employed Armitage Construction as the Main Contractor on the building of our new Medical Centre. They have displayed a very professional, organised and helpful approach."
Heaton Moor Medical Centre
"The management of the site from a client perspective has been very good, this is a great reflection on Steve."
National Trust � Quarry Bank Mill


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We are delighted to announce that The Strand Hub in Kirkholt has been awarded the 2019 Rochdale Borough Design Award.
read more
Thank you to everyone who joined us for Triangle's official EOT launch party at Dukes 92, we hope you all had a good time!
And a big thank you to Matt Windsor Magic @ThePickpocket for entertaining and confusing our guests!read more
We are delighted to introduce two new additions to the expanding Triangle team!
Daniel Walsh joins us as our new Part I Architectural Assistant and Jessica Hughes is our new Part II Architectural Assistant.
Welcome aboard guys!read more
We are delighted to introduce Jordan Taylor Moore as the newest recruit to Triangle Architects; joining as a member of our newly formed Employee-Ownership Trust.read more
We are delighted to announce that Triangle Architects has recently become an Employee Ownership Trust, with four directors taking the helm following a full transfer of share ownership from the founding directors.read more
Our 6-storey, 139 unit apartment scheme on Silbury Boulevard in Milton Keynes is progressing well on site for The High Street Group and Grainger.read more
The opening ceremony for the new Strand community hub was held on 7th December 2018 in a celebration attended by local residents, Mayor of Rochdale Cllr Mohammed Zaman, Rochdale MP Tony Lloyd, and representatives from RBH and Rochdale Council, Triangle and Bardsley Construction.
read more
Construction of our residential scheme at John Street, Warrington is to get underway this month after a £40m forward funding deal was agreed with Cording Real Estate Group.
The scheme, for High Street Residential, is in the heart of the Stadium Quarter regeneration area in Warrington. It will provide 362 one and two-bed apartments and is due for completion in early 2021.
Charlie Miller, Director of Residential Acquisitions at Cording, said "The site's location opposite the train station and within walking distance to Warrington's town centre, is very attractive for future residents and commuters to Liverpool and Manchester".
read more
Work is progressing well on site at the Silbury Boulevard PRS scheme in Milton Keynes, with United Living for Grainger plc.read more
Kirkholt Health Centre has recently been granted planning permission.
The scheme comprises a new 6000 patient capacity medical practice to replace the existing facility.read more
On behalf of the High Street Group and Tolent Construction the scheme will comprise a mix of 362 one, two and three bedroom apartments for private rental on the site of a former tannery adjacent to Warrington Central Station.read more
Triangle has submitted a planning application for a new build residential block of 125 apartments on Liverpool Street in Salford, for United Living and The High Street Group. Our proposals represent a high quality development which will complement the changing character of this area of Salford and contribute successfully to its wider regeneration and creation of a new community.read more
Triangle has received planning approval for the development of 162 homes for Kier Living in Deerbolt, County Durham.
Located near Barnard Castle, the scheme also includes communal squares and incidental spaces.read more
Triangle has completed and handed over 5 bungalows that have been refurbished for the Edward Mayes Trust.
These existing properties have been transformed to create light and open living environments.read more
11 new apartments at Daventry Road, Rochdale have been completed and handed over for Rochdale Boroughwide Housing.read more
Phase 1 of the Leamington Waterfront development in Warwick is progressing well, with Phase 2 already underway.read more
Work has started on the multi-million pound redevelopment of the Strand in Kirkholt, which will deliver new homes, shops and a community hub.read more
Last week Armitage Construction's newly refurbished HQ in Ancoats had its grand opening. Our design which saw the conversion a former derelict electricity sub-station and two terraced houses in Jersey Street, and guests were hugely impressed by the development.
read more
Richmond Park was named as a Finalist for Regeneration Scheme of the Year at the Top 60 Development Awards 2015. The winners were announced at a ceremony in London on 16th October.read more
We are delighted to announce that our scheme at Greenroyd Avenue, Bolton was a winner at the 2015 North West LABC Building Excellence Awards.read more
Daisy Haye, our highly successful Extra Care scheme in Leek, held its official opening on 20th March 2015 with attendees from Your Housing, Staffordshire Moorlands District Council and Southdale Construction.read more
We are pleased to announce the following promotions at Triangle Architects:
Mark Trayhorn:
Mark becomes an Associate Director.
Harvinder Randhawa
Harry becomes an Associate.
Barry Murphy
Barry becomes an Associate.
Supporting and investing in our own staff is fundamental to the success of our business. Congratulations to everyone on their promotions, which are well deserved.
read more
read more


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Day 5 – Temperature drop
Posted by Robbie - 12 December 2013
Day 5 on the boat now. The food just seems to get better and better. Three course meals; steak, chicken curries, fish. Every night Nikki and Brad pop up with more options for us to eat. Just yesterday our starter was an amazing Caesar Salad. Dessert was a creamy tiramisu. And parents I apologise if your child is now asking you to make these things. As you can tell I am a foodie kind of person. I might have to go and find a snack soon.
The air temperature is really dropping, where we currently are it is roughly 4 degrees Celsius. Luckily I am a boy who likes a chill wind. We've just reached the point that I can wear my full winter gear: my puffy blue jacket; my gloves that limit my abilities; and my beanie. My beanie is the sort of stereotypical christmas style, it has the bobble on top, ear muffs, and is coloured red and white.
Although things to do onboard are starting to lose their enjoyment. This is causing me to spend a lot of time staring out into the water. It's getting more rough but what can beat crystal clear, turquoise water. I particularly like seeing the oxygen bubbles coming out from under the boat.
Yesterday though, the watching the waves got even better. When we were bobbing around Macquarie Island the penguins came to say hello. They were diving up and down, surfing the waves and popping their heads up to see us. Sadly, there were no Emperor Penguins, but we did see King Penguins, Royals and Gentoos. Penguins weren't the only things in the water yesterday. There were also a couple of Orcas about 40 metres away from the ship. Their fins clearly exposed, though we could only catch a glimpse caught of the rest of their bodies. Their size is both underwhelming and overwhelming at the same time.
So today is pretty nice if you ask me. I'm even feeling a bit smug because only about five of us saw the Orcas. Anyway thanks for reading and hope you enjoy tomorrow's entry. Bye.


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One of the most effective and popular exercises in the world is the "Plank". It affects not just the abs, but also the other muscles of the body. You should always give it 5 minutes a day and the result will come very quickly.
The essence of the plank is that, you have to "float" above the floor minimum once a day for several minutes, relying just on the feet and hands. Without doubt, to be in a position like that even two minutes – is not an easy thing. While you are doing this exercise a large number of muscles are activated. From this exercise you will get tight ass without cellulite, a strong back, beautiful hands, flat stomach and shaped legs.
How to do this exercise
"Plank" is a static exercise that doesn't require movement, so it is really important to keep your body properly.
Lie on the floor on your stomach. Bend the elbows 90° and set in the flying position on the elbows. The body have to form a straight line from the heels to the head. You have just to rely on the fingertips on your feet and on your forearms. The elbows have to be directly under the shoulders. You should keep your body as flat as you can, strain your abdominal muscles and don't relax. Try not to lower the hips toward the floor.
Legs. The legs should be straight and tight, because the pressure in the right abdominal muscle that reserves the lumbar spine will be also reduced.
Feet. You should assemble them. It will be hard to keep the balance that will increase the pressure on your abdominal muscles.
Buttocks. Stretch and don't relax until the end of the exercise, because this activates all of the muscle of the lower torso.
Stomach. Bring it in and try to even tuck it under the ribs in this position. During this exercise you should hold the stomach in such a position, but don't hold the breath.
Lower back. This is the most important moment. For right execution of this exercise, the lower back should be flat. It must not be dented or curved, just image that the back adheres tightly to the wall.
Elbows. In order to avoid unnecessary burden on the shoulders, put the elbows directly below the shoulder joints.
Stay in this position as long as you can. At the beginning is enough for 10 seconds. People with different physical readiness, maintain this position for ten seconds to two minutes. After a pause of two minutes, repeat this exercise. Five repetitions are enough. If you are a beginner in this exercise, don't try to break the record. Start slowly with the exercise.
It is really important to do this exercise every day at the same time.
The benefits of this exercise
Toned buttocks
This exercise is focused on your hamstrings legs and gluteal muscles. So you will not just get the wanted shaped of your buttocks, but you will also remove the cellulite.
Tight attractive feet
The main stress of this exercise falls on the feet. It includes all the muscles of the leg – from hip to the leaves. There is no space for worrying if you feel a burning sensation in the muscle – it is a sign that your muscles are working.
Strong back
During the exercise, the lower back muscles are active and also the neck part and the shoulders. This exercise can serve like a prevention for osteochondrosis in the lumbar spine and neck. It frees the pain between the shoulder blades and in the shoulders that happen as a result of carrying heavy bags or sitting at a desk for a long time.
Flat stomach
When your whole body is tense, it automatically triggers your abdominal muscles, to the side and bottom.
Stretched hands
Together with the feet, you intensively train the hands with this exercise. About half of the body weight is held on them.
Source: www.healthyfoodteam.com


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Originated in Indonesia, WIR is the leading & global award-winning Digital Reality (AR-VR-AI) Group of Companies. We are seeking motivated & enthusiastic individuals to fill the following positions in our business units.
Submit your application with CV, portfolios (if applicable) and most recent photo including the position that you would like to apply to email@example.com (based on Jakarta and Yogyakarta).
Creating brand strategic that are implanted based on client's brief. The job including of desktop and field research to find insights for the strategy. This position will be also to cooperate with other division.Skill :


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August – The month to go "ALL In"
I absolutely love this from Gary Vaynerchuk. Are you "All In"? Let me know in the comments below.
I absolutely love this from Gary Vaynerchuk. Are you "All In"? Let me know in the comments below.
LinkedIn isn't just a social network for job seekers and recruiters anymore. Over the past few years, it's evolved into a powerful lead generation tool for many businesses. Its features, like Pulse and Groups, lend themselves well to connecting businesses with prospects. Furthermore, the Company Page feature can be developed into a one-stop-shop for anyone looking for information about your business. With so many great features, it can be quite challenging to figure out how to use the ones that best fit your needs. To help you navigate your way through LinkedIn, we've put together some easy-to-follow tips and best practices to make the most of your LinkedIn company page. In this eBook, we'll show you ten things MSPs should be doing on LinkedIn right now to establish your company presence, attract and engage followers, and generate leads for your business.
About the Author
I'm a serial entrepreneur who has launched and run several successful businesses of my own since age 8. After running a successful MSP of my own for 10 years, I founded Orange Nomad to help MSPs, small businesses and entrepreneurs bridge the gap between strategy and execution. I enjoy the challenge of working with the smaller firms. All my life I've had to build something from nothing, and that's what I've gotten really great at – scrappy, creative and really, really smart strategy coupled with hard work.
I love helping the 'underdog.' When a client comes to me with a story about how I've helped them finally get the financial success they so desperately needed, or that I've helped their business grow, I'm totally fulfilled. That gives me far more personal gratification than helping a $20 million dollar firm generate an increase in sales. I've built my business from nothing and know how hard it can be to start and grow a business when you've got no money, no help and the world on your shoulders. I'm proud to be that "guiding force" to help my clients enjoy the same level of success I've been able to achieve myself.
Andrew Moon
Founder, Orange Nomad and LinkedIn For MSPs
The Profit is a show that airs on CNBC Prime about struggling businesses finding a "savior" in the person of multi-millionaire Marcus Lemonis.
In each episode, Marcus, the CEO of Camping World and Good Sam Enterprises will find a business in dire need of help and radically change its' core while investing a hefty amount of his money to save it.
What I love about the profit show is that since it is very real, sometimes the deals work and sometimes they don't. That's life isn't it?
Being a life-long entrepreneur, I absolutely love the show. Marcus Lemonis is an incredible business man, and seems to have a heart. I came across a video interview with Marcus the other day.
This interview really got me thinking. "I wouldn't know if someone is BSing me.", was his best quote. If someone like him will not invest in tech companies because he's outside his element, how does the normal business owner make an educated decision about which IT company to choose to support them? The short answer…they shouldn't be. At least not by themselves. Let's face it. The average business owner has no idea whether they are being BS'd either. They usually start looking for another IT company when something is on fire and they need it fixed right away, or their current guy (assuming they have one) has royally screwed something up. After jumping on Google and calling down the list of names one by one, they finally get someone on the phone.
That's where you as an MSP come in. Most IT companies go in and start talking about the tech. After a "Free Network Assessment", they drop a RapidFire report on them (which might as well be written in a foreign language to the business owner), and kindly point out all the things that are wrong with their systems and network, and how they are going to be their savior for the low price of $xxx/month.
The business owner has no basis in which to make a decision. They have no idea whether that IT company will suck as bad as the last guy. They have no idea whether they are being BS'd. The only basis they have to make a decision is whether they like the sales guy, and the price. A decision based upon either of these two alone will never be a good choice. You already know this.
If I have just described your sales process, PLEASE change it! You will always look just like all the other IT companies to the business owner, and they will always make the decision solely on price. Even if you win the account initially, you will lose in the end. I'll bet you already know this too.
WHEN: Thursday, November 19 at 1:00PM EST
Here are the full details and registration: http://linkedinformsps.com/linkedin-for-msps-webinar/
During this event I'll be covering important new information on what you need to know about how to maximize LinkedIn, as well as:
If you want to make sure you have a LinkedIn strategy as part of your 2016 marketing plan, you need to be here:
This event is free to you, but you must register
soon because seating is limited.
Here are the full details and registration:
Hope to "see" you there.
Andrew Moon
Orange Nomad | LinkedIn For MSPs
Last week I had a chance to chat with Joe Panettieri, Co-founder, Content Czar at ChannelE2E. He's covered the #MSP channel for quite some time. We've recently connected via social media. He had heard about my wild ride in IT for the past 20 years. Telling my story to someone outside my family was quite therapeutic. I hope there is something fellow MSPs, entrepreneurs, or anyone who wants to learn a little bit about the people behind their IT can take away from my story. I welcome comments, feedback and snide remarks 😉 Enjoy!
Story originally posted at: https://www.channele2e.com/2015/10/30/after-the-exit-one-msps-wild-ride/
Andrew Moon has faced major adversity at least three times. The long-time entrepreneur and IT service provider navigated the dot-com bubble of 2000, the financial crisis of 2008 and his own health scare about a year ago. So what did he learn along the way? Perhaps most of all: It was time to get to know his son.
Moon's IT journey began in the late 1990s. A veteran of the car industry, he built an IT service provider that rode the dot-com wave — until his dot-com customers all imploded within three months of each other in 2000 or so. Suddenly, "there were no clients, there was no revenue," says Moon.
He retreated to the car industry but by 2004 Moon and his wife had a son. The 70- to 80-hour work week in the car industry wasn't conducive to family life. So he regrouped and did a personal pivot. Again. Back into the IT industry and a reboot for his Network Logix business.
For about six to eight months in 2004 and 2005, Moon experimented with flat-rate services pricing. It was the early days of managed services. He reached back into the 1990s, and tried to apply some classic software like PC Anywhere to the emerging MSP model of 2005. But it wasn't really a fit. He also dabbled with RMM (remote monitoring and management) and PSA (professional services automation) tools. Through trial and error and research, Moon discovered Autotask'splatform by mid-2005. "I was done tracking things manually," said Moon. "It was a key turning point for me."
The next inflection point or pivot arrived around 2008. The Wall Street financial and housing crisis was just starting to spill over into Main Street, U.S.A. The good news: Moon wasn't losing any customers. The bad news: He wasn't gaining any, either.
That's when Moon discovered Robin Robins and her Technology Marketing Toolkit. The toolkit helped Moon to refine his marketing messages into a specific niche — apartment associations in and around Network Logix's target region of Ohio. Moon already had a few customers in the multi-family housing industry. He started showing up at related events, learning the industry pain points, and speaking at gatherings. The typical result: Three inbound calls for help, with a 66 percent conversion rate into paying customers.
By 2013 or so, Moon couldn't keep up with his business momentum. Network Logix was a micro business by design — leaning heavily on outsourcing many tasks to contractors. It was time for another inflection point and pivot.
Fortunately, Moon had options. Peer IT service providers within the Robin Robins network had expressed interest in his business. There were also local options. One of them turned into an M&A deal. In June of 2014, System Care Inc. acquired Network Logix, and Moon joined the new ownership.
But then came the next inflection point. It was late 2014, and some health problems cropped up. At the same time, Moon's son was growing up fast — now around age 10. By December 2014, Moon exited the business and concentrated on his health and family.
Fast forward to the present and Moon is back on his feet. Through his latest company (Orange Nomad), Moon works behind the scenes — helping peer MSPs with sales, marketing and other strategic tasks.
The takeaways? There are plenty. For starters, macro-economic forces (a dot-com implosion, a Wall Street financial crisis) can emerge at any hour. And manual tasks will kill you. Even if you manage to automate much of your business, time doesn't stop at home while you're away at work. And at some point, your body will reject a tireless work ethic.
Moon learned that and more over the past 20 years. But he's sounding healthy these days. And the Orange Nomad is once again on the move — helping some key MSPs to avoid the life-work mistakes he's made along the way.
When you are starting a business as an entrepreneur, you don't really give a whole lot of thought to your exit strategy, let alone selling your business. You are too excited with the challenge of building a great company. You're finally living the dream!
Your new company becomes your child in a sense. And, let's face it, you typically spend every waking hour taking care of it. (If you're like me, you dream about it too. It's 24/7.) You forgo sleep whether intended or not. But, you know that all the sacrifices will be worth it.
When your child is born, you don't immediately start thinking about the day he/she moves out. However, when you start a business, you need to plan your exit strategy from the very beginning. Let's face reality here. Most of us won't have an IPO in our future. The more likely scenario is a sale or merger.
2004 was a year I had two "kids". My son was born in May, and Network Logix was reborn in September that year. So, for me, the "child" metaphor takes on double meaning as I write this post.
Your child soon learns to walk and then to run. It falls down and gets banged up. Welcome to life kid. Your "child" goes through all of life's growing pains, and you continue to worry 24/7 like a normal "parent". But, you know that all the time, effort and energy will be worth it.
Soon the day comes for your kid to leave home. In this case, the day came for me to sell my business. That day came on June 30, 2014.
This was a bittersweet day for me. Every waking (and sleeping) moment over the last 10 years spent thinking about my IT company had finally come to end. It was an extremely emotional time. But, I didn't have much time to think about it. I now had more work to do in order to make the transition smooth for our clients. No rest for the weary!
As I've done with the other 6 posts in this series, I'd briefly like to share what I learned. It is my hope that this information can help at least one person learn from the good and to avoid some of the pitfalls I found along the way.
They say that, "Hindsight is always 20/20." I agree with that for the most part. Things that you learn after the fact should have been obvious all along, yet they are not always apparent when you are in the heat of the moment. Here are the top 3 things I learned from going through the process of selling the business.
If you base success on a single event as an entrepreneur, you will be disappointed. As I look back, I have found that the most joy I derive from the last 10 years has been the journey. The journey of building, creating, learning. It was a wild ride, and I still have a few war wounds, but it was worth it.
As always, I welcome any thoughts or comments below. If you found it useful, please share with a friend or colleague. Until next time….
I'm excited and honored to be a guest with one of my favorite partners, eFolder. Please join me Tuesday, May 19, 2015 at 2:00PM EST where I'll be giving away all the things I learned from building, growing and eventually selling my MSP practice. Register here: http://www2.efolder.net/7LessonsILearnedFromMyITBusiness
One would think this lesson should be a given. There should be no need to write about. It should be a no-brainer. Take care of my TOP clients. Duh! Unfortunately, this was not the reality at times for me, or for most IT providers or entrepreneurs. Let me explain.
"The customer is always right." We've all heard this expression. This is one of the biggest fallacies in business. Think about it for a minute. What would that actually mean for you if it were true? If the customer (i.e. everyone who wants to do business with you) is always right, how can you possibly serve them all well? You might be able to keep some of them happy, but when you try to cater to everyone, you just end up being stretched too thin. I speak from experience here. I exhausted myself trying to keep everyone happy. I ended up making mistakes and letting people down. No matter how good my intentions were, no matter how determined to make good on my promises, I was overextended at times. Overextended entrepreneurs inevitably drop the ball. This was unacceptable for me and my clients. Fortunately, I didn't lose any of my top clients, but it served as a wake-up call for me.
Back in Lesson 3, I mentioned the Pumpkin Plan book by Mike Michalowicz. (If you haven't picked it up, I highly recommend it.) In Chapter 7 of the book, "Play Favorites and Break Rules", Mike wrote that playing favorites is simply good business, and is mandatory for your success. "Your mission is to keep your top clients so happy you obliterate the possibility that they would ever leave you for the competition." That's exactly what I wanted, and I think that's how we all feel.
You probably have a few favorite clients, the people you're always glad to see and hear from, the businesses you'll bend over backwards to help because you actually like them, and want to do a good job for them. (Go figure) I did too. I had clients that I would go to the ends of the earth for. It didn't matter what time of day, or day of the week, I was on it. They always went to the front of the line.
As entrepreneurs, we want to be nice people. Sometimes we are too nice at our own expense. We feel guilty giving preferential treatment. My parents taught me to play fair. Let's get real. Life isn't fair. That's part of the reason you're an entrepreneur. You get to make the rules.
Playing favorites is nothing to feel guilty about. (I can say that with straight face because I was my dad's favorite out of six kids. Love you pop!) Playing favorites is a winning strategy because your top clients are your favorite clients, and they need special treatment. How else are they going to feel special?
At times however, I found that some rotten clients were eating up the needed time and energy to focus on our top clients. I needed to fix that.
After going through the process of defining our Rules of Engagement (Mike calls them Immutable Laws) and completing the Assessment Chart, I now had a pretty good idea of who our top clients were, and what they had in common. I went through the process of Firing the Rotten Clients, and only our TOP clients remained. Phew!
Next the fun started! I now began to focus on taking care of the clients that made getting up in the morning pure joy. I now had a different approach for our top clients. We pushed them to the front of the line whenever they put in a service request. It was kind of like the wristband you pay extra for at Kings Island or Cedar Point to go to the front of the line. (Yeah, I loathe those people too when I'm standing in the 95 degree heat because I'm too cheap to pay the extra money.) I was always looking for new and better ways to serve them. I accommodated their special requests, and even made trips to the cell phone store so they wouldn't have to. Most importantly, I always went out of my way to help them grow their business. I wanted to discover all the right things I could do for them so that I was significantly better than my competition could dream of being.
In the process of doing these things, I found that our top clients were a lot alike. And, because they shared many of our Rules of Engagement, they were a lot like us. It actually became easier to serve them. I knew that I wanted more clients just like them so I could keep growing our top-client list, and that's precisely what I did. I stopped taking clients that didn't fit our business, and focused all my time, effort and energy on our TOP clients.
"The customer is NOT always right, but…
The right customer IS always right." Thanks Mike!
It doesn't take much more effort to have all your clients see you as their world-class de facto provider, and have raving fans for life. I'd like to think I did something right over 10 years of running my IT business as most of our clients were with us nearly the whole decade. That's nearly unheard of in the IT industry.
You don't need to create elaborate plans to take care of your top clients. You simply need to be a little bit better, a little bit more helpful, and little bit more creative at solving their problems. You need to be willing to do the things that others can't or won't do. Don't get stuck, just get started.
I'll leave you with one final thought from Jim Rohn: "One customer, well taken care of, could be more valuable than $10,000 worth of advertising." Everyone thinks they need more clients, and they spend an inordinate amount of money to get new ones. From what I've seen, the secret to long-term success is taking good care of the TOP clients you already have, and clone them.
My final lesson in this series #7: Run It Like You\'re Going To Sell It is coming up next week. I'll be sharing a few tips I learned from the actual sale of my business.
As always, I welcome any thoughts or comments below. If you found it useful, please share with a friend or colleague. Until next time….
If you were to talk to any CEO/entrepreneur/manager/Executive that has been able to scale his or her business, most of them will tell you the secret of their success in one word: consistency. Nothing can be fine-tuned until it's first consistent. How do you become consistent? Process. How do you develop processes? Document and systematize everything. Boooring! I know, this isn't a sexy topic at all. But, stay with me.
I was recently interviewed on this subject by my friend Mike Michalowicz for his Profit First Podcast: Click Here or listen below.
In my last post, Ruthless Productivity, I talked about the daily game of Whac-A-Mole that was daily life for me for too long. If you are worn out and completely exhausted from running your business, please keep reading. If you are even mildly frustrated, please keep reading.
In the beginning, I was like most other small IT providers. I was a one-man-band doing everything. Sales, marketing, support, project management, etc., etc. I had a 'way' of doing things. I had everything documented… in my head. Bad idea! I realized that, as I tried to grow, I had to pass along the knowledge of how to do things to others. Otherwise, I would be stuck doing everything forever. If you haven't figured it out, you can't do everything and grow. So, stop trying. It's pretty difficult to share everything in your head. (My head is a scary place. My wife can attest to this.)
In 2009, I attended a workshop at Sparkspace, an offsite retreat center here in Columbus, owned by my friend Mark Henson. (This place is awesome by the way. If you are ever in Columbus, you have to check it out!) I was introduced to EOS (Entrepreneurial Operating System). Being an IT company, I worked with Operating Systems on computers all day, so I was naturally intrigued by an Operating System for my business. I immediately bought the book where this concept originated, Traction: Get A Grip On Your Business by Gino Wickman.
When I got to Chapter 7, The Process Component, I started to see a light at the end of the tunnel. (I was hoping it wasn't the headlight of an oncoming train.) "This component is the most neglected one, often taken for granted and undervalued by entrepreneurs and leaders. Yet the successful ones see what process can do for them. By not giving this component your full attention, it's costing you money, time, efficiency, and control." Like most type A personalities, I'm a control freak. How about you? If you are reading this, I'll bet you are.
I was like countless business owners that complain about their lack of control or freedom, and yet, in the same breath, discount the value of process. I was determined to change this.
A typical organization operates through six to 10 core processes. How these processes work together is a unique system, your "Way". To systematize your organization through your core processes, you must take two major steps.
I know what you are thinking right now. "How the hell am I going to get all this done? I just don't have time." That's exactly what I was thinking too. But, how do you eat an elephant? One bite at a time. (No, I'm not recommending you go kill a real elephant. I don't want to be accused of that.)
Don't try to tackle them all at the same time. Paralysis by analysis will set in quickly, and you'll end up doing nothing.
Start with ONE process, then move on to the next. This will take time and effort, so buckle your chin strap. Nothing great comes easy.
I started with Sales. (Big surprise since I like sales.) I broke down how I wanted the Sales Process to go, and documented it on paper. I then input this process as a Track in ConnectWise, our PSA tool. (Geek for Customer Management System) I now had a documented, repeatable process. This led to consistent sales. Remember the opening paragraph. "Nothing can be fine-tuned until it's first consistent. How do you become consistent? Process." (Yes, another light bulb moment for me.)
I'm not going to sit here and tell you that I did this perfectly. That would be a bold faced lie. It was a struggle to put it mildly. However, I never stopped working at it. By strengthening the process component, I was able to gain more control. By taking control, I learned to get better. That's what we all want, right?
Thanks for staying with me on this one. There is way more on this topic for sure. Lesson 6 will cover Focus All Your Attention on your TOP clients. I'll give away how I created Raving Fans and had most of my clients for nearly a decade, which is kind of unheard of in the IT industry.
As always, I welcome any thoughts or comments below. If you found it useful, please share with a friend or colleague. Until next time….
Being an entrepreneur can be a challenge to put it mildly. The odds of survival are stacked against us before we even start the day. Yet we press on undaunted. In most cases we wear many different hats throughout the course of a single day. The challenge is how to get it all done without losing our minds. The word productivity seems to be an oxymoron.
Over the course of running my IT business for 10 years, that challenge was amplified by the speed at which our digital world changed. Back in 2004 the iPhone hadn't been invented, and we weren't walking around with the Internet in our pocket. There has never before been an age in which we could get so much done so quickly. There also has never before been an age in we are so overwhelmed and exhausted with information and tasks, so bombarded with emails and things to read and watch, so stressed by the intense demands of daily life.
For many people these days, work is a constant stream of emails, of phone calls and instant messages, of Facebook/Twitter/LinkedIn/Pinterest/SnapChat/[insert new social media distraction] updates and connection requests. The day starts with an Inbox full of emails, and ends with an Inbox just as full, and each email is a request for information or actions that we don't have time to fulfill.
Just because I ran an IT company didn't mean I was immune to the same crushing stress. If anything, hyper-connectedness was amplified due to the fact that I also had to manage our client's incessant need to be hyper-connected as well. (All's fun and games until someone loses Internet or Facebook goes down)
There were many days I felt like I was playing Whac-A-Mole. Remember that game? I remember the first time I played it. I was 10 years old. (Ahh, to be a kid again) I was at Kennywood Park in Pittsburgh. It was awesome! Beating the crap of those little moles as they popped up…YES! However, even at 10 years old, I got tired fairly quick. But hey, it was fun!
Day in, day out playing Whac-A-Mole got really old really fast in my business life. (Not so fun) I really struggled to get everything done each day. So, I started working more hours. 12, 16, 18 hours a day, 7 days a week. I figured eventually I'd be able to get caught up. "Just work harder", I told myself. Unfortunately, this strategy is not sustainable, and after a couple years of this, I nearly found out the hard way. I was writing checks my body couldn't cash. (Top Gun anyone?) If I didn't change, I would end up flying cargo planes full of rubber dog crap out of Hong Kong. Or, worse yet, I'd end up being fertilizer. I wasn't happy with the thought of either.
I venture to say, that some of you reading this can relate. In order to get control, I learned to be ruthless with my time and energy. I'm not perfect at it, but I'm at least aware of how I spend my energy. So, I'd like to give you a few secrets that I used to get control of things before it was too late.
Being productive is key to growing and managing your company as an entrepreneur. You only have a limited amount of time and energy. The #1 pitfall to being productive is interruption. There are many reasons for these interruptions, and almost none of them have to do with necessity!
I could probably write a book on all the lessons learned on this subject alone. (Hmm, maybe I will) At minimum, I think there might be a workshop on this. Let me know if you might be interested.
If you want to read a good book, I recommend "The Power of Less" by Leo Babauta. It's an easy read with many actionable things you can do right now to get control.
Lesson 5 will cover Document and Systematize all Processes. This isn't a sexy topic. Everyone knows they need to do it, however, this is one that most entrepreneurs have the hardest time with.
As always, I welcome any thoughts or comments below. Until next time….


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As I started to write this post, I looked up the URL for a review by Giles Fraser (the former Canon of St Paul's Cathedral who departed that job over the Occupy issue) of Michael Sandel's What Money Can't Buy and How Much is Enough? by Robert and Edward Skidelsky. The Observer's website promptly served me with an ad for insights into growth markets in the global economy from Goldman Sachs. There's hardly any need to say more.
I've read Michael Sandel's book, and reviewed it for The Independent, and debated it with him on Start The Week, so won't repeat myself. I haven't read the Skidelskys' book yet, although I can't resist wondering whether they have read yet my own The Economics of Enough from last year. The review concludes that the Sandel and Skidelsky books are worth reading together and: "form a part of a much broader picture about the multiple failures of free-market fundamentalism and the moral vacuum in which it has trapped us."
If I may indulge again in praise of Spitalfields Life, the book has a moving essay called 'At Stephen Walters & Sons Ltd, Silk Weavers. This business, now in Suffolk but founded in Spitalfields in 1720, is run by a ninth generation silk weaver in the Walters family. The present Mr Walters says:
"With eight generations behind you, it changes the way you approach your life. It's not just about this year, it's about managing the company from one generation to the next, so you deal with your employees and your customers differently."
We all have eight generations behind us, and, we hope, ahead of us. The issue is weaving an awareness of our responsibilities to past and future into the institutions and organisations we participate in.
Niall Ferguson, as a conservative historian, is on the same point in his first BBC Reith Lecture, summarised here. He refers to Edmund Burke, who wrote in his Reflections on the Revolution in France:
"Society is indeed a contract. ….. It is a partnership in all science; a partnership in all art; a partnership in every virtue, and in all perfection. As the ends of such a partnership cannot be obtained in many generations, it becomes a partnership not only between those who are living, but between those who are living, those who are dead, and those who are to be born."
As the Greeks file into their polling stations today to vote for chaos, I think the broader picture Giles Fraser speaks of is now widely accepted and it's time to move into a discussion about what to do.
How Much Is Enough?: Money and the Good Life


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Sir Mervyn King, the Bank's Governor, told MPs on Tuesday that the eurozone rescue plan will simply buy some time but is not a solution. He was echoing his speech of a week ago in which he urged on Europe a "transparent recognition" of losses and a "substantial injection" of additional capital in order to restore market confidence. But a bailout of banks and countries is exactly that. It's temporary and won't fix the long-term problem that a fixed exchange rate mechanism imposes on its members. Varying levels of competitiveness between countries are exacerbated when floating exchange rates can't be used to vary relative prices and wages - at least not without riots.
But elsewhere the Bank's other senior staff have also been making muscular interventions.
Take Andy Haldane's Wincott Memorial Lecture on Monday. Haldane is the Bank of England's executive director of financial stability and a member of the new interim Financial Policy Committee (FPC).
In some ways it appears predictable with its spotlight on bankers' pay, particularly the remuneration of chief executives. But it highlights the unhealthy relationship between a bank's management and its shareholders.
Haldane takes the US experience to make his point, but it can be assumed to apply here. In 1989, the chief executives of America's largest seven banks earned, on average, $2.8m (£1.75m), almost 100 times the median US household income. By 2007, the height of the boom, the average pay was $26m, or 500 times the median US household.
Shareholders didn't object because they had insisted in preceding years that managements' interests should be aligned with their own, so the chief executives were often substantial personal holders of their bank's shares, too. This suited the increasingly short-term view that investors took, which was that lenders had become massively leveraged and volatile beasts. If you were a short-term "volatility junky" banks were the place for you. This led to a very unhealthy relationship between those who controlled banks (management) and those who owned them (shareholders, even though their equity represented as little as 5pc of a bank's balance sheet - the rest being debt).
But the wealth of the average US bank chief executive increased by $24 for every $1,000 created for shareholders in 2006. For every 1pc increase in the value of their companies, the typical bank chief executive took home more than $1m. And as long as returns on equity were going up, then shareholders were happy and happy shareholders make for happy managers who get to stay on the gravy train that much longer. In 2006, the top five equity stakes of US bank chief executives were: Dick Fuld (Lehman Brothers), James Cayne (Bear Stearns), Stan O'Neal (Merrill Lynch), John Mack (Morgan Stanley) and Angelo Mozilo (Countrywide). "We know how these disaster movies ended," said Haldane.
Haldane notes that long-term bank investors have been the losers, with the purchaser of a portfolio of global banking stocks in the early 1990s today sitting on a real loss.
But Haldane's address was far from an attack on management and investors' "myopia loop". It's what he went on to say about reform that is of real significance.
Pay should be linked to returns on assets, not equity. He raised the prospect of removing the tax advantages of debt. He's a fan of banks holding yet more capital. "Basel III is a good starting point, but may not be the right finishing line." And he's a fan of contingent capital that can result in pre-emptive recapitalisations and impose more effective discipline on banks than the current equity/debt mix. He's also sympathetic to at least the theory that longer-term shareholders should have greater voting and control rights than short-term investors.
Traditionally, many of these reforms may have proved out of reach for a regulator. But the Bank of England is designed to be different. It will have much greater discretion to intervene with a bank's balance sheet and its management to avoid a repeat of the systemic risks that intoxicated finance in the previous decade.
Having lost a degree of credibility in its handling of inflation through its Monetary Policy Committee (although Sir Mervyn insists it will, eventually, be proved right), the Bank is regaining that in its analysis of the crisis and its initial approach to regulation, which will involve less box ticking and more sophisticated and challenging discussions between banks' senior management and senior Bank of England regulators. As a prudential regulator, lectures such as Haldane's provide valuable insight into the Bank's thinking.
Ultimately, Haldane wants regulation done as if the real economy matters. The interests of banks and bankers will be secondary.
BP shareholders can only hope oil giant has turned a corner
On Tuesday, BP's chief executive Bob Dudley claimed a turning point for the company, but it's back to basics rather than a new direction. For shareholders that's no bad thing. Dudley's ardour for selling assets, focusing on strengths, generating cash and boosting shareholder returns is a straight lift from his shareholders' wishlist.
While last year's disaster in the Gulf of Mexico was referenced in Dudley's comments, there was no mention of this year's disaster - the failed deal with Rosneft. That Arctic exploration tie-up, which involved a significant share swap, was brushed under the carpet. There are no outward signs that lessons have been learnt. Shareholders can only hope.