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Frequent snacks vs intermittent fasting? A combination of both? It's tough to pick when the most important thing for a healthy lifestyle is balance – a combination of exercise, nutrition and sleep.
Nutrient timing is important before exercising. It's important to fuel yourself well before you exercise. That supports both performance and recovery. In the hours before a workout you should be eating with purpose, targeting sustained energy for increased performance and hydration.
- Protein is great before exercise as it helps to build and maintain muscle, helping to improve both performance and body composition.
- It can also reduce or prevent muscle damage – helping to improve recovery time.
- Protein boosts the ability of your body to produce muscle as it fuels your blood with amino acids – taking them to where your body needs them.
- They will fuel your training, especially helping keep up energy during high intensity sessions.
- It preserves the glycogen in both your muscle and liver by signalling to your brain that you are well fed. This helps to increase both muscle retention and growth.
It doesn't have to be complicated! You can achieve a good nutrient timing pattern by having a normal meal in the hours before exercise, or a snack just before your session. If it is in advance by 2-3 hours, have a mixed meal and a low-calorie beverage (such as water).
Movement consumes a lot of nutrients. Post-exercise, your muscles require glucose to use it as fuel or as an energy store. Studies have found that you have a couple of hours (both before and after your training) to get benefits from nutrient timing. Still, data suggests that the total amount of protein and carbohydrate you eat over the course of your day is the most important variable.
We're unique – to find what is best for you, try a few different nutrient timing options until finding the balance that really keeps you going!


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Anglepoise have spent 80 years refining exactly what a task lamp can and should be and here it is. The best-selling Type 75 desk lamp combines all the high quality fittings and features you have come to expect from an Anglepoise, with elegant, classic looks, flowing movement and full adjustability.
- Matt paint or brushed aluminium finish
- Aluminium shade
- Aluminium arms
- Chrome plated fittings
- Cast iron base with aluminium cover
- Anglepoise® constant tension spring technology
- Shade diameter: 14cm
- Shade height: 19.2cm
- Max reach: 66cm (from base to shade)
- Base diameter: 19.5cm
- Cable length: 270cm
- Voltage 220/240V, 50/60Hz
- Class II - Double insulated
- Note: Bulb weight critical for balance. Approximate bulb weight 25-60g - Inline cable switch (34cm from product)
- Plug: 3-pin UK plug to BS 1363
- E27 lamp holder
- Maximum permitted bulb: 20W CFL / 10W LED E27
- Supplied with compatible 10W LED E27 bulb
- Luminous Intensity: 806lm
- Life: 15,000 Hours
- Non-dimmable
- Colour Temperature: 2700K - CRI (Ra): 80
Designed by Sir Kenneth Grange, Type 75™ is inspired by a 1970's version of the Anglepoise® Apex 90®, originally launched in the 1950's. Grange reinterprets the modernist lines and no-frills functionality of its predecessor for new generations.
All Anglepoise products carry a 2 year Warranty as standard.
Wellworking are always happy to provide quotes for those customers buying Anglepoise products for companies or projects. For a no obligation quote please contact our Commercial Projects Team with your requirements.

subset: commoncrawl


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Even though it's still 20 degrees outside (thanks, NY!) I'm so excited at the prospect of spring weather. Along with this excitement comes many wardrobe updates for the warmer weather days ahead and surprise, lots of spring cleaning. So today, I wanted to share some of my favorite spring time picks so far (see also my current must haves post and style steals from this past weekend) and also tell you how you can shop some of the items from my closet!
Let's start with all the shoes I've been purchasing because my spring/summer shoe wardrobe honestly needed a major update.
These Steve Madden Cognac wedges have been on every fashionista's shopping list. At first I was debating whether or not I really needed them, but after telling myself I don't even own a pair of wedges (sad, I know) and always coming back to these beauties, I bit the bullet and bought them yesterday. I would also suggest getting on them fast if you want them because they sell out so quickly every time!
I think one of my favorite spring style trends for this season, has to be the mule. I've been trying to track down the perfect pair, and these BP Maddy Mules really stole my heart. I ordered the black because I'm pretty basic when it comes to shoe colors, but they also come in a gorgeous blush shade.
Lastly, you all know I'm a sucker for anything lace up (and you'll see again in a moment) but I'm dying over these nude lace up sandals! I have a pair of lace up sandals that I love but the high heels kill me so I love that these have a lower heel. I'm so excited to get these and be able to wear them in the summer!
I'm also obsessing over anything blue, chambray, striped and ruffled this spring as you can tell from my top collection. I love this lace up chambray top I scored from one of my favorite brands Beach Lunch Lounge at Marshalls. Old Navy also has a similar lace up top on sale at the moment that's almost identical! I've also linked similar versions of all of these tops here.
I also need to give another shoutout for my new favorite ring of all time which is going to be a must have piece for my spring wardrobe
Seriously, how cute is this rose gold antler ring though? Plus it's so affordable. It will definitely make a great addition to your jewelry collection.
So like I said before, I've been doing lots of cleaning out my closet to make room for all my new purchases. Some of these pieces I absolutely love, but sometimes it's just time to said good bye so I've listed them on Poshmark.
If you've never used Poshmark, you neeeed to download the app immediately. It's addicting, and there are so many good listings all the time! You can also visit my Poshmark page at any time by clicking on the Poshmark closet tab now listed on my blog.
Yay! So now you have the availability to shop my liketoknow.it looks as well as some discounted items from my closet! I also have styled many of my items for sale to also give you a double dose of styling inspo!


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The No. 12 Longhorns look to extend their winning streak to 11 on Tuesday as they host No. 20 Oklahoma.
Texas is coming off a 73-63 road victory over then-No. 18 West Virginia on Saturday. The triumph in Morgantown marked the Longhorns' 10th consecutive victory and their first 6-0 conference start in program history.
"It was a terrific road win," Texas head coach Karen Aston said after the victory. "I have to give this game to our bench. They made the real difference in the game."
The Longhorns have not lost a game since Dec. 4, and their only four losses came against teams currently in the AP Top 10, including No. 1 Connecticut. As big as the bench was against West Virginia, which included a 10-point performance by sophomore guard Lashann Higgs, the Texas starters have carried the Longhorns to their success.
The Longhorns have outrebounded their opponents in 14 of 16 games this season, mostly behind the effort of senior center Kelsey Lang and freshman forward Joyner Holmes. In her final season, Lang is playing the best basketball of her career, averaging 9.6 points and 9.1 rebounds per game for the surging Longhorns.
Holmes is stringing together an impressive season and has solidified herself as a key piece in Texas' starting lineup. Holmes, who has started 14 games for the burnt orange this season, is one of three Texas players averaging double-digit points, alongside junior guards Brooke McCarty and Ariel Atkins. McCarty leads the team in scoring and three-point shooting, averaging 13.6 points and 34 three-point makes on the season.
"It definitely feels good, but I think it's a reflection of how we come into work every day," McCarty said after a recent 66-35 victory over Oklahoma State. "I just feel like it's a confidence booster definitely for us."
The rivalry game against the Sooners will mark Texas' second-straight game against a top-20 opponent.
Oklahoma hits the road for Austin after a commanding 21-point victory against Texas Tech on Saturday. Oklahoma currently sits in third place in the conference behind No. 2 Baylor and Texas, who are tied for first place in the Big 12 with perfect 6–0 records.
The Sooners are riding a two-game winning streak and have won six of their last seven. Oklahoma's sole Big 12 loss came at the hands of West Virginia.
The Sooners are averaging just over 75 points per game and have two players on the roster who average double-digit points. Senior guard Peyton Little leads the crimson and white in scoring, averaging 18.3 points per game. Little also leads Oklahoma in steals with 35 on the season.
But center Vionise Pierre-Louis has given the Sooners the edge under the basket recently. The 6-foot-4-inch junior is averaging a near double-double and leads the team in rebounding.
Texas and Oklahoma hit the hardwood Tuesday at 6 p.m. at the Frank Erwin Center.


text:
Dear Member,
I want to step through a CMS starting with index.php.
Using F11 I get an error message : "Launch configuration "index" could not be started in debug mode. There is no debugger specified in corresponding "<none>" server configuration.
What is the problem?
Best Regards.
Stepping through a CMS (Joomal!)
General discussion on Zend Studio
Post Reply
1 post • Page 1 of 1
Post Reply
1 post • Page 1 of 1


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Hampton Roads Home Sellers and FSBOs its time to Declutter and Stage!
You Really Think Buyers Will Use Their Imaginations When They See Your Cluttered, Unstaged House?
If you are ready to sell this Spring or Summer it is time to start thinking about de-cluttering and staging. Since it is time to Spring clean anyway why not start now!. Here is good info for you passed on by THE HAMPTON ROADS REAL ESTATE LADY! If you need help with selling and staging in Chesapeake, Virginia Beach, Portsmouth, Norfolk, or Suffolk then give me a call!
Via Patricia Kennedy (Evers & Company Realtors):
You really think buyers will use their imaginations when they see your cluttered or unstaged house?
Well, some might. In fact, there are some buyers who actually seek out these diamonds in the rough. They are usually shrewd professionals looking for something to buy cheap, then fix up, stage, then resell for top dollar.
But your buyers who are looking for their Dream House are in a whole other category. While their agents may be able to spot a great home that, with a little elbow grease or great decor could be fabulous, many buyers looking for the place they are going to live and plant rose bushes and have a great life – well, they usually need a little bit of help.
They are looking for something that is staged to sell.
Buyers often select homes the way we select our mates. It's pheromones. They feel an actual physical attraction to the home they choose. And like people, it's easier for a house to become the object of one's affections if it shows well.
This post was actually inspired by a showing I had last week. Some things about the house were terrific. Some were not.
It was most certainly not cluttered. In fact, it was totally empty.
The rooms were large and sun-filled. It had a living room with a pretty fireplace mantel. There was a huge family room addition with cathedral ceilings, a large screened in porch, and a nicely landscaped fenced back yard.
But there were two negatives. The kitchen was re-done in the early 1980's, when white formica countertops were the rage. And even though it was huge and quite well laid out, my buyer had a hard time imagining what she'd do with it. And the place was completely unstaged, making it hard to appreciate the vast spaces or imagine how to use all the room. It was an overwhelming expanse of beautiful hardwood floors.
Then yesterday we looked at a place inhabited by a seller who was reasonably tidy with pretty nice taste in furnishings. But it looked lived in. It was still very much the seller's house. It also could have used some emptying out, a coat of fresh paint, and a hardwood floor refinish. It wasn't bad. It just wasn't quite there.
The point is, these buyers just couldn't get her arms around either place. They didn't call out to, "BUY!!!! ME!!!!!"
I'll give them credit. They are making the attempt – something a lot of buyers just don't do anymore.
And if it's hard to fall in love with an empty house that is spotless, or a lived-in home that falls short of zen, one that is cluttered with housitosis is even harder to sell – at least to buyers looking for a home to live in.
As I write this, I look around my own house, which I'm planning to put on the market in the near-ish future. And it's going to take a huge amount of work to get it ready for prime time – so much that I'd be mortified to post the "before" pictures. But it will be worth the effort to live like a compulsive zen minimalist neatnic for a while. When I sell, my home will certainly be staged to sell!
Perhaps I should begin now! Time to empty that kitty litter box!
Buyers are becoming spoiled by all of the great stagers out there!
"I can dream alone, build alone and strive alone, but true success always requires the help and support of others. Please send me your referrals."
Visit my website today, The Hampton Roads Real Estate Lady!
Deandrea "Dee Dee" Jones email@example.com
Associate Broker Wainwright Real Estate Virginia Beach, VA
Certified Real Estate Instructor Millennium School Of Real Estate
Virginia Beach Real Estate School March and April Schedule
Millennium has exciting news to share with you this year! If you take a qualifying class through our school, you will receive 16 hours of free CE correspondence (CE must be taken before December, 2013)! Call for more info.
This is our way of saying Thank You! For more details call 757.436.4336.
Upcoming Classes & Seminars For February:
Real Estate Broker Classes
Real estate agents interested in receiving their broker's license must meet the following requirements:
· Actively engaged as full time real estate agent for 36 consecutive months (you may start taking your courses during this same 36 months).
Next Class starts April 4- April 27- Law Class
Course Cost: $319.00(includes all books, this is the total cost of the class. No hidden fees )
PSI Cram for Principles and Broker classes
March 15th 9-3, (1.5 hour break total) or April 12th 9-3
This is not a mandatory class and receives no credit, however, this is the class to help give you the basics to pass the brokers and salesperson PSI. The class goes over the basic National and State real estate definitions and laws that will appear on the PSI. The brokers PSI is very similar to the salesman's PSI and this will give you the review on information you already knew, but don't use daily and have long since forgotten.
Cost: $79, if you have not taken all four broker's classes with Millennium.
Free to Millennium potential Brokers who took all 4 class at Millennium.
Principle students should call for info
All others call for info.
Book is sold separate: $40.00 for all others
Paperless Office class
Learn how to use docusign
April 19th 9-11 $20.00
Principles Class- New Real Estate Agent Licensing
Want to obtain your 2011 real estate license this class is for you!
Next PM class Mar 14th-April 14th ,M, T, TH 6pm-10pm then April class April 18-May 19th
Next AM class April 4th- April 29th MWF 9am -2pm
$319 includes books no hidden fees
Jump Start – PL-post licensing 30 Hours (for those who need first renewal of real estate license)
The Jump Start program is designed for agents to become familiar with the basics of what to do and how to do it in their new chosen profession. This course is great for new agents but it can also be a great refresher course for those agents who want to sharpen their business practices.
· Lead Generation
· Qualifying Buyers & Sellers
· Contract Writing & Negotiating
· Listing & Buyer Presentations
· Advertising & Marketing
· Check Lists and much more
April 11- April 19 6-9 pm class Cost $199
June 13-Jun 21 9-12 am class
Real Estate Blogging 101 Class
Learn the importance and how to's of blogging for business in 2011.
May 17 9-11am $20.00
To register for any class go to http://xtremeagenttraining.com or call 757-436-4336
Millennium School of Real Estate
4176 South Plaza Trail
Suite 217 Virginia Beach, VA 23452
If you are in Hampton Roads, Southern Virginia Cities: Chesapeake, Hampton, Newport News, Norfolk, Portsmouth, Smithfield, Suffolk, Williamsburg, York County. Join the Group, http://activerain.com/groups/hamptonroads
"I can dream alone, build alone and strive alone, but true success always requires the help and support of others. Please send me your referrals."
Visit my website today, The Hampton Roads Real Estate Lady!
Deandrea "Dee Dee" Jones email@example.com
Associate Broker Wainwright Real Estate Virginia Beach, VA
Certified Real Estate Instructor Millennium School Of Real Estate


text: Marcus is Jumpshot's VP of Delivery & Operations. He is based in San Francisco, but spends a lot of time in Prague working closely with Jumpshot's very talented Product, Engineering and Data Science teams. With over 20 years Product Management and Delivery experience, he is passionate about delivering high-quality products to market. Marcus is fascinated by big data and the endless possibilities it brings to understanding online behavior. Marcus is originally from Australia and has spent the past 20 years working in the US and Europe.


text: Established in 2003, JIMS, Vasant Kunj, New Delhi, has emerged as one of the topmost colleges of the university in just over a decade. The college has been awarded the highest grade, A, by the Joint Assessment Committee of GGS Indraprastha University and the Govt. of NCT of Delhi and by the University Academic Audit Committee, and '+A', the highest grade, by the State Fee Regulatory Committee of the Govt. of NCT of Delhi for the last over 5 years. The institute has also been awarded 'A' Grade by the National Assessment and Accreditation Council, Bengaluru. The college has also been adjudged as the topmost college for media education by the Centre for Education Growth and Research (CEGR), New Delhi, in 2015, as the 5th Best College in India for IT education by Global Human Resource Development Centre (GHRDC), New Delhi, in 2018 and as the 26th Best BBA B-School in the country in Times BBA B-School Survey 2018. Among the initiatives taken, the institute has become a Participating Member of UN Global Compact (UNGC), New York, apart from establishing Institution Innovation Council under MHRD, Govt. of India, and broadcasting DST Sponsored Radio Mathematics programmes on its Community Radio 90.4 MHz.


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Cenovus delivered strong operating and financial results in the third quarter. For the details, read our news release and listen to our webcast.
Canada's energy sector leaders sign letter urging Canadians to support energy policy that enables this country to thrive while developing climate change solutions that will benefit the world.
Get details on how we're advancing environmental, health and safety performance, investing in our local communities and maintaining the highest standards of corporate governance.


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This website uses cookies to help us give you the best experience when you visit our website. By continuing to use this website, you consent to our use of these cookies.
The Annual Meeting for Postgraduates in Reception of the Ancient World will be held on the 14th and 15th of December 2015 at the University of Nottingham.
University of Limerick, Ireland.
The aim of this interdisciplinary conference is to explore the theme of 'becoming' in early modern European and Irish culture.
Plenary Speakers: Professor Daniel Carey (NUI Galway), Professor Raymond Gillespie (Maynooth University), Professor Alison Rowlands (University of Essex).
Early Career Symposium, supported by a British Academy Rising Star Engagement Award (BARSEA)
Queen Mary University of London
Call for papers
Anglia Ruskin University. Cambridge
Keynote Speakers:
Professor Ansgar Nünning of Universitat Giessen (Literature & American Studies).
Dr. Debbie Challis, Public Programmer, Petrie Museum of Egyptian Archaeology, University College London.
Society for Emblem Studies
Great Britain and Ireland Branch
Saturday 16th May, 1-5pm, Glasgow University, 4 University Gardens, Room 202.
A symposium sponsored by the Exeter Centre for Early Modern Studies
Wednesday 13 May, Queens MR3, University of Exeter
2-3pm: Session 1
Kenneth Clark Lecture Theatre, The Courtauld Institute of Art, Somerset House, Strand, London WC2R 0RN and Sainsbury Wing Theatre, The National Gallery, London
Society for Renaissance Studies
Tweets by @SRSRenSoc
Data Policy
Equality Statement
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Copyright Notice
© Society for Renaissance Studies 2020


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All posts by Jason Rusu
Ski all of our trails!
Clearwater Challenge
Fundraiser for CCBC Club Projects
Please help the club gain matching donations today just after noon – We are part of the CCBC program where our money donated is matched by big donors. We received funds from CBT PLAYS for a new School Outreach program shed. We have 2400 child visits to this program a season. Our shed is too small. Home Hardware has kindly donated $2000 towards this new shed. We will get $800 in matching funds from CCBC because of their $2000. Everything anyone else donates just past noon today will be matched 50% as there is $15,000 still up for grabs. Timing is crucial as once the money runs out there will be no more matching funds.
Here is the link to donate.
Please click here to support our club youth programs
Thanks for helping make this shed a reality. Our kids will be happy:)
NNSC Burger and Beverage Fundraiser!!
Tickets available with Kootenay Cup 7 and 8 race registration and at the Apex Kiosk


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The National Society of Daughters of the American Revolution has brought online a searchable database of data which their members have submitted over many years. While they continue to add to the database on a daily basis, I have found the information extremely useful and plentiful.
The Ancestor Database contains the names of Revolutionary War Patriots whose service and identity have been established by the NSDAR. Included is information on the dates and places of birth and death, names of spouses, residence during the Revolution, rank and type of service, and the state where the patriot served.
The Ancestor Database also includes some previously established patriots whose lines are currently closed to new members. The lines were closed because it was subsequently determined that the person could not have performed the service attributed to them. These persons are displayed with the notice "Future Applicants must prove correct service" or "Ancestor and/or lineage in error".
If you do or can visit Washington, DC, you should be certain to visit the library at:
The DAR Library
1776 D Street, N.W.
Washington, D.C. 20006-5303


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Credit application form - fillable pdf form or print and complete.
Commercial Services Credit Card
Ideal for the business owner, this card will provide you with quick convenient access to any Co-op or Co-op owned Save-On Gas retail gas centre in the Greater Victoria area and Duncan. Please contact us at 250-652-3212 or toll free at 1-877-333-3933 for more information.
Commercial Cardlock
Access to a Co-op Commercial Cardlock or one of the Cardlocks in our local network is ideal for businesses with larger fleets and/or vehicles too large to use one of our retail locations. A Co-op Commercial Cardlock account provides a number of benefits to the business owner. You have access to 160 locations throughout Western Canada, including 10 locations on Vancouver Island. All sites are card activated allowing you convenient access 24 hours a day, 7 days a week. We can provide statements with the level of detail you require to track expenditures accurately. All sites are locally owned and operated and profits generated stay in the local community.
Cardlock Island Locations
Bulk Fuel Delivery
Peninsula Co-op can deliver a variety of bulk fuels or lubricants to your business or job site. We can service remote locations and provide fuel storage tanks if required. Please call us at 250-652-3212 or toll free at 1-877-333-3933 for more information.
All Co-op petroleum products are blended using quality ingredients that meet specifications established by the Canadian General Standards Branch, the American Petroleum Institute and the Society of Automotive Engineers. We offer only high quality petroleum products, including synthetic motor oil, for farm, construction and off-highway equipment. These motor oils are specifically designed to meet or exceed all the current manufacturers' specifications for maximum engine protection to keep your vehicles and machinery running at peak performance.
Peninsula Co-op, Head Office, #1-2132 Keating X Rd. Saanichton, BC V8M 2A6
Home | Co-op News | Community | Membership | Employment | Locations | Petroleum | About Us | Contact Us | Site Map | Staff Login
© 2019 Peninsula Co-op. All rights reserved.


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Danubius EuroPoints
1. How can I request a Danubius frequent guest card?
Please fill out the application form and click on the "Send" button.
After registering, our Customer Service staff will send you a temporary card number, and you can begin collecting Danubius EuroPoints.
You can ask for the application form at any Danubius hotel.
Membership starts from the time of registration with Danubius EuroPoints Customer Services, based on the information given on the application form. The card is then sent to the member.
The Danubius EuroPoints card will be sent by mail within 4 weeks.
2. I have applied via Internet to the frequent guest programme and do not have a card number yet. When can I start collecting points?
After registering, our Customer Service will send you a temporary card number and you can begin collecting Danubius EuroPoints. The guest may collect points with the provisional card number from the date of application until receipt of the permanent card.
3. Why have I not received a confirmation for my application via Internet?- The e-mail address given on the application form is incorrect
- Customer Service has not received the application form yet
Please send an e-mail with your details to the following e-mail address: firstname.lastname@example.com
4. How can I obtain the extra advantages of the Danubius EuroPoints card?
The benefits that go with the Danubius EuroPoints card are not automatic. The hotel is only able to guarantee the benefits if guests include their Danubius EuroPoints card number on the order form or give their number on arrival at the hotel at the latest.
5. Is the membership card transferable?
The card itself is not transferable, but the points already collected on the card can be assigned to another person. In such cases, a written request should be sent to Danubius Customer Services, including the card number of the guest and the member receiving the points.
6. Can there be two names on the card?No, there can only be one name on the card, but family members may use it.
Within a single family, it is worth collecting points on one card; this way, points can be collected faster.
7. How long is the Danubius EuroPoints card valid for? How long can I use my points?
The card is valid as long as the frequent guest is an active member. Members need to receive at least one credit or debit on their card within three years to remain active.
8. What should I do if I do not need my card anymore?
A cancellation request should be sent to Danubius Customer Services in written form. As long as there are points on the account, you must use them, otherwise your EuroPoints will be deleted.
The membership card can be sent back at any time. Please indicate your request to Customer Services.
9. What should I do if my card is damaged, stolen or lost?Inform Danubius Customer Services. They will send you a new Danubius EuroPoints card by mail.
The old card automatically becomes invalid once your card is replaced, but the PIN code and the balance on the card remain.
10. Can I have my EuroPoints credited retroactively, if I am not able to show my card at Reception when I check out?
It is possible to credit EuroPoints retroactively within one month from the time after you check out. You will have to submit a written request for point crediting to the Danubius EuroPoints coordinator located in your country of residence.
11. What should I do if I do not have my Danubius EuroPoints card with me when my points are to be credited?
When settling the bill, please inform our staff at the hotel that you are a member of the Frequent Guest Programme, but you do not have the card on you. If you forget to inform reception, you may send a copy of your bill through the post, e-mail or fax to Customer Services within one month, with your card number included.
12. If my accumulated points reach the next level, when do I receive my upgraded card?
Upgrading of cards to the next level happens automatically at the end of the year, so the upgraded card will be mailed out at the beginning of the new year.
Members need to collect 2,500 points to be eligible for a silver card, and 10,000 points for a gold card. It is not possible to be upgraded in the course of the year.
13. How long does it take for points to be credited?
Points are credited to the member's account within 24 hours.
14. Is upgrading permitted if points are redeemed in the meantime?
Yes. Your accumulated points will be considered for upgrading, irrespective of point redemption in the meantime.
15. What can I use the collected points for?
The different Danubius services available when redeeming points are listed in the Danubius EuroPoints Redemption Catalogue, or on our website.
In order to redeem points, you need to use the PIN code assigned to your Danubius EuroPoints card.
16. How long are EuroPoints valid for?
The points are valid for an indefinite period of time, as long as you are an active member of the Danubius EuroPoints programme.
Members need to make at least one transaction using their Danubius EuroPoints card, or collect or redeem points on at least one occasion within three years to remain active.
Guests who are no longer active will receive notification of cancellation from the programme.
To renew your membership, please contact Customer Services.
17. Should I inform Danubius EuroPoints Customer Services of my request for point redemption?
No, it is enough to let the hotel know about your redemption request when you complete the order. On the Point Redemption form, you should include your Danubius EuroPoints card number, the desired service, the date and the name of the beneficiary.
18. I do not have enough Danubius EuroPoints to use the chosen service from the Point Redemption Catalogue. Is it possible to pay for the difference?
No, services can only be used if enough points have been collected.
19. When do I have to use my PIN code?
The PIN code is only required when redeeming points.
You will be asked for your Danbuius EuroPoints card number and PIN code when using a service at the hotel purchased through redemption of your Danubius EuroPoints.
20. Is it possible to redeem points without the PIN code?
Unfortunately, it isn't. In case you do not have your PIN code, please inform Customer Services. We will mail you a new PIN code.
If you notice the loss of your PIN code in the hotel, please contact the Front Office.
21. How can I get information about the current balance of my account?
- You can find it on our website by using your Danubius EuroPoints card number and Internet password
The balance always shows the points collected up to the previous 24 hours.
- by e-mail: firstname.lastname@example.com
- by fax: +36 1 889 4132
- by letter: Danubius Customer Sevice, H-1372 Budapest 5. PF 485.
Current balance information is sent every 6 months to the member's e-mail or postal address provided in the original application form.
22. The half-year balance statement does not include credits for all of my stays in Danubius Hotels. Why didn't I receive the points?
Receiving EuroPoints is not automatic with each stay, which is why you should give your EuroPoints card to reception when settling your account.
Additionally, credited and debited points are always detailed on your statement. It is possible that your most recent stay will be indicated on the next 6-month statement.
EuroPoints can be only collected at participating hotels of Danubius Hotels Group.
23. What should I do if I do not receive the statement of my points?
Please contact the EuroPoints coordinator in your country of residence.


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1) I need history, either amateur or professional, on a friend/relative who was an amateur/professional boxer. Can you help?
Because Ringside Books is primarily a book publisher, we would not have information about professional boxers. For information about professionals, you can go to boxrec.com, or contact Scoop Gallello at 914-235-6820. At the ripe young age of 82, Scoop has a lot of information on former professional boxers, along with newspaper clippings.
For historical information about the Golden Gloves, please contact the Daily News at 212-210-2100. Ask for the Golden Gloves.
For tapes of N.Y.C., contact Bill Butterworth at 212-228-3729.
2)Where can I get more information on Golden Gloves?
Golden Gloves entry coupons appear in the New York Daily News beginning in November of each year. Physicals are held the first few weeks of January of the following year on dates specified by the Daily News. YOU MUST GO TO A DAILY NEWS PHYSICAL IN ORDER TO COMPETE IN THE GOLDEN GLOVES. Competition begins in January and continues until April.
For historical information on Golden Gloves boxers, please contact the New York Daily News. You can call the Daily News at 212-210-2100 for more New York Golden Gloves information. For National Golden Gloves information, go to www.goldenglovesofamerica.com .
3) What are the different classifications of competition in amateur boxing such as Senior, Junior, Master and Open and Novice?
Junior – A Junior boxer is an athlete between the ages of 8 and 16. (You cannot register with USA Boxing until you are 8 years of age.) If you will be 16 before the next August 1st, you are a Senior boxer. If you will be 16 after the next August 1st, you are a Junior boxer. For example, if your birthday is March 15th and you want to know if you are a Senior or Junior, you are a Senior if you will be at least 16 years old on March 15th, otherwise you are a Junior.
Senior – A Senior boxer is an athlete between the ages of 16 (see above) and 35. A boxer is a Master boxer once he/she has turned 35.
Master – An athlete is a Master boxer once he/she has turned 35 years of age.
Open Class – A male boxer is considered Open Class once he has 10 bouts in his passbook as a Senior boxer (not including byes, which are not considered bouts); once he has competed in an Open Class tournament such as the Empire State Games; once he has compete in two Golden Gloves tournaments (even if those are the only 2 bouts in his passbook); once he has won the Metropolitan Championships or the Golden Gloves; or if he has at least 20 Junior bouts in his passbok when he becomes a Senior boxer.
Novice Class – A male boxer is a Novice boxer until he has 10 bouts in his passbook as a Senior boxer; until he has competed in his second Golden Gloves tournament; if he has had fewer than 20 bouts as a Junior and fewer than 10 bouts as a Senior; or until he has won the Metropolitan Championships or the Golden Gloves as a novice boxer.


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October 12, 2006
A hotbed of heathens
From a new paper on religion in academia by Neil Gross of Harvard University and Solon Simmons of George Mason University:
A common perception of the college or university professor is that she or he is an atheist who rejects religion in favor of science or critical inquiry. Although when asked to specify their current religious preference 31.2 percent of the professors we surveyed said "none," responses to a question taken from the GSS [General Social Survey] suggest that more professors are believers than is usually recognized. Respondents were asked to select the statement that comes closest to expressing their views about God. Only 10.0 percent chose the statement, "I don't believe in God," while 13.4 percent chose the statement, "I don't know whether there is a God, and I don't believe there is any way to find out." About 23.4 percent of respondents to our survey, in other words, are either atheists or agnostics. This figure is much higher than for the U.S. population as a whole. The same question was last asked on the GSS in 2000. At that time, only 2.8 percent of respondents said they didn't believe in God, while 4.1 percent said they didn't know if God existed and believed there was no way to find out.
… [The] figures vary considerably across types of institutions and disciplinary fields. As concerns institutions, our first finding – an unsurprising one – is that professors teaching in religiously-affiliated colleges and universities are more likely to be believers. Whereas about 50 percent of professors in non-religiously affiliated schools say either that they believe in God despite their doubts or that they have no doubts about God's existence, this is true of 68.9 percent of professors in religiously-affiliated schools, who comprise 13.9 percent of those in our sample. A second finding – one consistent with prior research – is that professors at elite doctoral universities are much less religious than professors teaching in other kinds of institutions. 36.6 percent of respondents with appointments in elite doctoral schools are either atheists or agnostics, as compared to 15.2 percent of respondents teaching in community colleges, 22.7 percent of those teaching at BA granting institutions, and 23.5 percent of those teaching in non-elite doctoral granting universities.
There is also significant variation on this question by disciplinary field. Looking at the top 20 BA granting fields, we find that atheists and agnostics are more common in some disciplines than others. Psychology and biology have the highest proportion of atheists and agnostics, at about 61 percent. Not far behind is mechanical engineering, 50 percent of whose professors are atheists or agnostics. Behind that is economics, political science, and computer science, with about 40 percent of professors falling into this category each. At the other end of the spectrum, 63 percent of accounting professors, 56.8 percent of elementary education professors, 48.6 percent of professors of finance, 46.5 percent of marketing professors, 46.2 percent of art professors and professors of criminal justice, and 44.4 percent of professors of nursing say they have no doubt that God exists.
… Finally, we consider one aspect of the complex relationship between professorial religiosity and politics. […] Whereas 36.5 percent of professors who are not born-again Christians can be classified as strong Democrats, this is true of only 13.2 percent of born-again Christians. Likewise, whereas only 13.3 percent of non-born-again Christians in the professoriate are Republicans of any stripe, this is true of 57.6 percent of born-again Christians. While some liberal born-again Christians can be found in the professoriate, the vast majority appear to be conservatives, at least as measured by party affiliation. Looking at religious belief more generally, we find that 90.1 percent of Republican professors say they believe in God, as compared to 42.6 percent of non-Republicans. This suggests that what conservative political presence there is in academe is very often bound up with religion.
It also suggests a bold new Republican agenda for higher education: slaughter all the Democratic, unsaved psychology, biology and mechanical-engineering professors at America's elite schools, and the rapture will be upon us. Or something like that.
You can also find the paper here.
Posted by Stephen at 6:05 PM in Education | Religion + cults | Permalink | TrackBack (0)
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Situated in the very coronary heart of legal London, we're the primary law college in London to educate college students and practitioners at all levels of legal schooling. Thus, Sterling Companions seems to have calculated a decade in the past that all it needed to make its new law-school enterprise worthwhile was large numbers of potential law students eligible for federal scholar loans. Although the InfiLaw schools make very little of the wage data they collect public, they do publish statistics concerning what kinds of jobs their graduates obtain, so it is possible to come up with some rough estimates.
At Florida Coastal the decline was significantly severe, with purposes falling by more than half. The ABA requires faculties to maintain certain bar-passage charges or threat dropping their accreditation. Nationally, the figure for graduates of ABA-accredited colleges is about sixteen percent, however at low-ranked law schools that determine is sometimes radically lower.
In total, the three faculties acquired 12,754 purposes in 2010; three years later that complete had fallen by 37 percent, to eight,066. At Columbia Law School—an distinctive school by any measure—this quantity amounted to seventy eight percent of the 2013 graduates, based on the school's report to the ABA.
InfiLaw purchased Florida Coastal in 2004, after which established Arizona Summit Law School (originally often known as Phoenix School of Law) in 2005 and Charlotte Faculty of Law in 2006. In the class that Florida Coastal admitted in 2013, greater than half the students have been unlikely to ever go the bar.
Over the next few years, the InfiLaw colleges did their finest to obtain as much of that revenue as doable. Schools reported employment rates" that included every part from a six-figure put up at a big agency to a part-time job at Starbucks. One in all three law faculties owned by the InfiLaw System, a corporate entity created in 2004 by Sterling Partners, a Chicago-primarily based personal-equity agency.


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Understanding the tell-tale signs of a high-functioning alcoholic could help people reach out to them and help them to seek treatment, according to a July report published on Psych Central.
"Recognizing a high-functioning alcoholic isn't difficult if you know what to watch for. No matter how well they might function, drug or alcohol use affects everyone in some way," the report noted.
The report revealed that "anomalies" in the high-functioning alcoholic's attitude or social interactions can signify an underlying alcohol problem.
It stated that if a person starts skipping social gatherings "uncharacteristically," miss work and work deadlines, seemed not in his or her element, or exhibit symptoms of insomnia, paranoia and tremors, then the person could be an alcoholic and may need to seek help.
It also said that loved ones should be sensitive about encouraging the alcoholic to address his or her problems.
"Realize that to them, these signs are not symptoms of a problem, but something they can handle and don't need to worry about. It will be difficult to convince them otherwise, so be prepared for a challenge," the report noted.
The report added that when talking with the alcoholic, the alcoholic should be sober and clear-headed.
The report noted that it is wise to give the alcoholic a perspective of how his or her worsening drinking habit is affecting their relationships with family and friends, and that loved ones find it painful to watch him or her go on a downward spiral.
Should the alcoholic make an excuse for his or her drinking, it is best not to accept the excuse, the report advised.
"Getting a high functioning alcoholic to address their problem is extremely difficult. They feel that they have their drinking in check and to them, it's not a problem," said Brady Granier, COO of BioCorRx Inc.
Sarah Allen Benton, a Connecticut-based licensed mental health counselor and therapist, said in a separate report that allowing alcoholics to "experience the negative consequences of their addiction" can help hasten their attempt to reach out for help. However, the story may be different for high-functioning alcoholics.
"In the case of the high-functioning alcoholic (HFAs), there may not be as much tangible evidence of the negative consequences, and therefore, there is more of a need for loved ones to address how their drinking effects them, to set limits and to offer resources," said Benton in her article on the Psychology Today.
Indeed, subjecting high-functioning alcoholics to treatment is not without challenge. But a good alcohol rehabilitation program is what's going to make all the difference in the alcoholic's decision to commit to put an end to his or her alcohol addiction once and for all.
The Start Fresh Program is a highly effective alcohol addiction treatment program developed by Santa Ana-based company BioCorRx, Inc. (OTCQB: BICX). The program combines the use of a biodegradable naltrexone implant to curb the alcoholic's physical cravings to alcohol, and psycho-social life coaching to prepare the alcoholic for living a life free of substance abuse.
The naltrexone implant is inserted under the alcoholic's skin by a doctor through an outpatient procedure that lasts under thirty minutes. It releases naltrexone, an antagonistic drug that prevents the alcoholic from feeling alcohol cravings and taking pleasure from drinking alcohol. The effects of the naltrexone implant lasts for several months.
Several clinics licensed to distribute the Start Fresh Program nationwide have found tremendous success with the program. This has resulted in a series of deals for BioCorRx, Inc. this year to grant more clinics licensing and distribution rights to the program in other areas of the country.


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Call centers around the world are experiencing a growth in technologies that are bringing advancement and innovation to the industry. Terms such as "Data Mining" are starting to be more common-place within the industry and our terminology page can assist you in becoming familiar with other words or phrases that are necessary to have a successful call center.
Abandoned Call or Contact – A call or contact that is terminated by the person originating the call before any conversation happens. In an outbound call center, abandoned calls refer to connects that are disconnected by the automated dialer if live contact is detected but no agent is available to answer the call.
Activity Codes – Codes entered by agents at the end of a call to indicate the type of contact handled.
After Call Work (ACW) – Work such as keying in activity codes, updating a customer database, or filling out forms immediately following a call.
Agent, Telephone Service Representative (TSR) or Customer Service Representative (CSR) – The person that handles calls in a contact center.
AHT (Average Handle Time) – The amount of time an agent spends with a call, or transaction time plus wrap-up time.
ANI (Automatic Number Identification) – The telephone number of a caller.
Application Programming Interface (API) – Programming rules to create an interface between different software programs or services that allows them to interact.
ATA – American Teleservices Association.
Auto dialer, Autodialler, or Automatic Calling Unit (ACU) – Software to automatically dial telephone numbers. Autodialers can use predictive dialing algorithms to detect whether an answering machine or a human voice answers the call. Autodialers can leave voice messages (see Broadcast Messaging / Robocall) or data (like SMS messages) with the called party. Autodialers are important to outbound call center campaigns, like outbound telemarketing.
Automated Attendant – Answers callers with a recording and menu choices, like an Interactive Voice system.
Automated Greetings - A greeting that automatically plays when call is answered. Also called a voice-saver system.
Automatic Call Back – A scheduling feature in software that automatically queues a call back to a number that does not answer.
Automatic Call Distributor (ACD) – Software that processes, queues, routes, tracks and reports incoming calls and tracks call statistics automatically.
Automatic Call Sequencer (ACS) – A device for handling incoming calls by answering the call with a message and putting them on hold, then signaling agents that a call is waiting.
Auxiliary Work State – A work state other than actively handling calls, to process paperwork or emails.
Available Time – Amount of time an Agent spends on a call or waiting for a call.
Average Delay to Abandon or Average Time to Abandon – Average time callers are held in queue before disconnecting without an agent answering.
Average Handle Time – The average amount of time it takes to handle a complete a call, including talk time plus After Call Work time. Total seconds of work time divided by the number of contacts.
Average Speed Of Answer (ASA) – Average amount of time that callers wait in queue.
Barging – Barging allows a call center manager to interrupt a call center agent's conversation and add additional information while the agent and customer are on a call.
Benchmarking – Measuring your company or call center's performance against a standard or average, or against the performance of other similar companies.
Blended Services – Call center services that dynamically adjust outbound dialing levels as inbound call volumes fluctuate to balance call load. This adjustment allows agents to receive both inbound and outbound calls simultaneously, and for those calls to be placed or answered with maximum efficiency.
Blocked Call – A call that cannot be completed.
Broadcast Messaging or Robocalling – A voice-based message sent using an automated delivery system or autodialer. Broadcast Messaging allows you to send the same pre-recorded message to thousands of telephone numbers at once.
Busy Hour – The hour in which the largest number of calls/contacts are offered. Some businesses will have more than one peak call time.
Callback Messaging – Callers on hold can leave a message or telephone number and request that an agent call back.
Call Center – Any operation (a help desks, customer service center, sales center, reservation centers, or telemarketing/collections operation) with two or more agents.
Caller ID – A service that shows the telephone number of the caller.
Cloud Computing – Information Technology services delivered to end-users "in the cloud," or using Internet Protocol. Cloud computing offers convenient, on-demand access to networks, servers, storage, applications, and services offered in the cloud. Hosted call center software offers communications as a service using internet protocol.
Communications-as-a-Service (CaaS) – Communications services offered using internet protocol on a subscription basis. CaaS allows companies access to contact center services through the cloud on an as-needed basis. Flexible and scalable cloud services are often VoIP based (see VoIP below).
Computer Telephony Integration (CTI) – Software integration that allows computer systems to interact with telephones, email, web, fax, voice messaging, etc.
Conditional Routing – The capability of the ACD to route calls or contacts depending on conditions such as the day of week, time of day, agent availability, type of call, service needed, etc.
Conferencing – Conferencing permits the call center manager and call center agent to be on the call simultaneously with the customer.
Contact Management – Software that keep tracks of all customer contacts.
Contact Rate – Measure for successfully connected inbound and outbound calls in a call center.
Cross-Selling – A technique used by agents to sell an additional product or service while on a customer call.
Customer Relationship Management (CRM) – in a call center, CRM is software to capture contact information for customers. More broadly, it is a company's strategy to attract, grow and retain customers profitably, and involves sales, service and customer retention.
Customer Service Representative (CSR) – An agent who handles customer calls and contacts including account inquiries, complaints, or support calls.
Data Directed Call Routing – Call routing by an ACD based on a database of information such as an account number. A caller enters the account number via touch-tone phone, the number is identified in the database, and the call is distributed automatically.
Data Mart or Data Warehouse – A static database of historical data used for reporting, usually updated daily.
Data Mining – Reporting and detecting trends in a set of historical customer data.
Delay Announcements – Recordings played to callers on hold.
Delay or Queue Time – The time callers remain in queue waiting for an agent.
Dialed Number Identification Service (DNIS) – DNIS is a feature of toll free lines that shows the number the caller dialed.
Direct Inward Dialing (DID or DDI) – A DID is a local telephone number that connects an extension or a single line on a phone system.
Do Not Call (DNC) List – List of telephone numbers on the U.S. National Do Not Call Registry.
Dual-Tone Multi Frequency (DTMF) – Dialing using tones, or touch-tone.
Erlang – Measures telecommunication traffic usage. One Erlang equals 3600 seconds of usage in one hour.
Erlang Models – Traffic engineering techniques utilized to determine numbers of facilities required in route selection, call attempts, staffing needs and other telecommunications scenarios.
Enterprise Resource Planning (ERP) – ERP systems integrate internal and external management information across all functional areas of an organization, including finance, accounting, manufacturing, sales and service, customer relationship management, call center, etc. ERP systems use an integrated software application to facilitate the flow of information between all business functions inside and outside of the organization.
Fax On Demand – Callers can request documents or information through use of a touch-tone telephone pad, and documents are faxed to numbers indicated by caller.
Full-Time Equivalent (FTE) – The full-time hours and days of one person (equals the number of total scheduled person hours divided by the number of hours per week for one person).
Gate, Split or Group – ACD agent routing to a particular agent group.
Grade of Service – The probability of getting a busy signal on a trunk or group of trunks, usually defined as a "P" factor. For instance, a P01 grade of service means that one percent of calls will encounter a busy signal.
Handled Call – A call answered by an agent.
Handle Time – The time an agent spends on the call plus after work time.
Hit Rate – The number of connected calls as a percent of the number of attempts.
Home Agent or Remote Agent – An agent that works from home or outside of the contact center location, such as at a branch office.
Hosted Contact Center or Hosted Call Center – Communications as a service offered for inbound, outbound or blended call centers. Hosted services use cloud computing technology over the internet.
Interactive Voice Response (IVR) or Auto-Attendant – A system that automates retrieval and processing of information. Callers choose from a menu of options using a touchtone (Dual Tone Multi-Frequency) or voice recognition telephone interface. IVRs use pre-recorded voice menus and prompts. A Hosted IVR is an IVR system hosted by an outsourced service provider.
Interflow – Call flow out of the dialer to another site, voice mail system, or telephone number. Allows calls to be rerouted to a predefined destination.
Internet Protocol (IP) – A data networking protocol for submitting and receiving data packets over the Internet.
Internet Protocol Private Branch Exchange (IPPBX) – An internet-protocol-based telephone system internal to a company that switches calls between internal phone lines, and shares external phone lines, replacing dedicated lines for each user.
Intraflow or Overflow – Calls that are redistributed between agent groups within an ACD to balance workload, minimize caller delay, or handle call overflow.
Invisible Queue – A term for when callers wait on hold but have no idea of the wait time.
Key Performance Indicator (KPI) – Key productivity measures critical to an organization.
List Management – Managing telephone number lists, including sorting, selecting, importing or exporting telephone number records for outbound calling campaigns.
Load Balancing – The process of balancing calls between multiple sites, queues, or agent groups.
Longest Delay In Queue (LDQ) – The longest length of time a caller waited in queue prior to being handled.
Longest Delay to Abandon (LDA) – The longest length of time a caller waited in queue prior to hanging up without being handled.
Look Ahead Routing or Queuing – A system's capability to "look ahead" to determine the availability of a group before routing or overflowing a contact there.
Make Busy – Setting inbound telephone lines to return a busy tone to downsize incoming calls to understaffed groups.
Monitoring or Service Observation – Listening to agents' telephone calls to assess the quality with which the call is handled. Monitoring can be silent, announced, side-by-side, or recorded for later review.
National Do Not Call (DNC) Registry – List of U.S. residential/consumer telephone numbers that have requested not to receive telemarketing calls from businesses. The registry does not apply to business telephone numbers, political organizations, non-profits, survey companies, bill collectors or companies with which the consumer has an existing relationship.
Next Available Agent - Routing the first contact in queue to the first available agent, or the agent idle the longest, to maintain an equitable workload among agents.
Non-Contact – A call attempt that results in anything other than a live answer, such as a busy signal, hang up, no answer, or automated answer.
Nuisance Call – A call when a live contact is made, but no live agent is available, resulting in dead air to the customer.
Occupancy – The percent of logged in time that an agent spends in active contact handling.
Offered Call – A call received by the ACD which is either handled or abandoned.
Off-Peak – Time other than the call center's busiest periods, or time periods when telecommunications carriers offer discounted rates.
Outsourcing – Contracting with an outside company to handle customer calls.
Pacing Algorithm – Rules for an automated outbound dialer to determine when to initiate a call, which speeds up or slows down dialing depending on the number of available agents.
Percent Allocation – Routes contacts in a multi-location network to various sites based on user-defined percentages.
Power Dialing – A system that dials calls automatically when lines are available and puts live calls through to call center agents. Power dialing without predictive dialing can, however, result in dropped calls if no agent is available.
Predictive Dialer or Predictive Dialler – A call center system that uses mathematical algorithms to manage calls based on expected agent availability, screens out no-answers, busy signals, answering machines, and disconnected numbers, and delivers the call to the next available agent. The dialer takes into account the number of available agents, the number of lines, talk time and call results to determine how many calls need to be made to increase agent productivity. Similar to an autodialer, predictive dialers also use algorithms to analyze incoming audio to detect whether an answering machine or a human voice answers the call.
Predictive Hang-Up – Aborts a call attempt when no agent will be available before the customer answers.
Premise-Based Call Center or Contact Center – A call center owned and operated in-house, usually using a PBX (see below). The call center owner is responsible for purchasing and maintaining the equipment and software, and upgrading as technology advances.
Preview Dialer – A dialer that shows the account information and phone number on the screen for the agent to "preview" the information before dialing.
Private Branch Exchange (PBX) – A landline telephone system usually internal to a company that switches calls between internal phone lines, and shares external phone lines, so that a dedicated line for each extension is not required.
Progressive Dialer – An automated dialer shows the account information and phone number on the screen after the number is dialed, but is not predictive.
Public Switched Telephone Network (PSTN) – The world's public, circuit-switched telephone service provider network. The PSTN switches calls between telephone lines, fiber-optic cables, microwave transmission links, cellular networks, communications satellites, and undersea telephone cables.
Quality Assurance (QA) – The systematic monitoring and evaluation of call services to ensure that minimum standards of quality are being met. In a call center, monitoring, whisper coaching, barging, conferencing and recording center agents helps to ensure the quality of agents and identify any training issues.
Queue – A queue holds an incoming or outgoing call until an agent is available.
Random Call Arrivals – The way calls normally arrive in an inbound call center.
Real-Time Adherence – Measures how closely agents meet their planned work schedule using real-time statistics from the ACD and comparing them to an agent's schedule.
Recorded Announcement – An announcement heard by callers while waiting in queue.
ReDial – Dialing a telephone number multiple times after the initial attempt.
Remote Agent – An agent physically located outside the contact center. See home agent.
Response Time – The time between a call connecting, or the end of the recorded message, and the handling of a call.
Ring Delay, or Delay Before Answer – A setting on the ACD-PBX that adjusts the number of rings before the system automatically answers the call.
Schedule – Days of week worked, start time, break times and durations (as well as paid/unpaid status), and stop time for a call center agent.
Schedule Exception – Any activity outside of an employee's work schedule, including meetings, training sessions, unscheduled breaks, or absenteeism.
Scheduled Callback – A redial scheduled for a specific time and date in the future.
Screen Monitoring – Software that lets a supervisor or manager to see an agent's screen activity in real-time.
Screen Pop –IVR, ANI, or CTI software that pops-up corresponding customer data or campaign scripts on the computer screen when receiving or placing a call.
Script – Words and branching logic for an agent to follow when they place or receive a call.
Service Level – Promised speed of answer or percentage of calls to be answered within a predefined number of seconds.
Service Quality – A measure of how well a call is handled, including consistency and friendliness of the agent's greeting, and his or her ability to handle calls to completion.
Session Initiation Protocol (SIP) – A signaling protocol to create, modify or terminate a session in an internet telephone call.
Silent Monitoring – Permits a supervisor to listen to both sides of a conversation including an agent and a caller for determining training and performance quality monitoring.
Skills Based Routing or Skill-Based Routing – Dialer rules to route inbound calls to the agent best able to meet that caller's needs, rather than the first available or longest idle agent.
Speech Recognition – Voice processing software to translate human voice signals into digital signals that a computer system can understand using discrete syllable recognition or continuous speech recognition.
Split, Gate or Group – When an ACD routes calls arriving on specific trunks or handling predefined transaction types to be answered by specific agents.
Talk Time – The elapsed time from when an agent answers a call until the agent disconnects.
Telephone Service Factor (TSF) – The Telephone Service Factor is the percent of calls answered in a defined number of seconds, and can be used to define a desired service level.
Text-to-Speech or Speech Synthesis – Software that converts normal language text into spoken words. A synthesizer incorporates a model of human voice characteristics to create a synthetic but realistic voice.
Traffic Engineering – Science of designing facilities and resources to meet user requirements
Traffic Study – A study determining the levels of traffic that a system is handling by contact type (incoming, outgoing, local, long distance) to forecast future traffic and system requirements.
Trunk – Transmission channel between switching centers or nodes.
Trunk Group – Several trunks provided as a group for a call center.
Trunk Hold Time – Total length of time that a trunk is occupied by a particular call, from ringing to disconnection.
Unavailable Time – Amount of time the agent is not ready to accept inbound or place outbound calls, such as breaks, meals, administrative work, etc.
Unified Messaging (UM) – Single interface for electronic messaging and voice communications (email, SMS, Fax, voicemail, video, etc.).
Uniform Call Distributor (UCD) – Software to distribute incoming calls uniformly among a group of agents. A UCD will distribute calls following a predetermined logic, such as "top down" or "round robin." It is typically unable to route calls based on real-time traffic load, or which agent has been busiest or idle the longest.
Universal Agent – An agent that is trained to handle multiple types of contacts.
Virtual Call Center – A call center that uses a distributed workforce comprised of remote agents, at home agents, or agents in various decentralized office locations that uses hosted or IP communications.
Voice Identification – A technology used to verify the identity of a person by comparing spoken passwords with prerecorded voice patterns.
Voice Mail or Voicemail – Centralized system that captures and stores voice-based telephone messages for later retrieval, including taped or electronic messages.
Voice Over Internet Protocol (VoIP) – Transmission rules to send voice information in data format using Internet Protocol, bypassing the PSTN, or public switched telephone network, and avoiding ordinary toll charges.
Voice Processing – A technology that allows computers to speak, store human voices, and react to human speech.
Voice Recognition System – Software that uses speech recognition to dial telephone numbers automatically.
Voice Response Unit (VRU) or IVR (Interactive Voice Response) – Caller use touch tone signaling or voice recognition to select responses from a pre-recorded menu of choices. The VRU or IVR retrieves information and replies or routes calls accordingly.
Whisper Coaching – Whisper coaching allows a call center manager to speak in a call center agent's ear while a call is going on without the customer hearing.
Workforce Management – Predicting the right number of agents, at a given time, to answer a forecasted volume of incoming calls at a service level set by the call center.
Workforce Management Software – Software used for predicting and optimizing scheduling, staff levels, workloads, campaign time-tables, and tracking performance of call center agents, usually for inbound call center services.
Workload – Total talk time plus after-call work time for agents. Ring time, delay time, and conversation time for trunking.
Wrap-Up Time – Time required by an ACD agent after a conversation is ended, to complete work directly associated with the completed call.
Zip Tone – A beep or tone heard by the Agent right before a call arrives. Sometimes these are used to indicate that a supervisor is monitoring in the call.


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text: Dark Chocolate Mandel Bread October 31, 2011 by Amy Kritzer 14 Comments When I saw that Fage was having a contest about "good living" and the grand prize was a trip to Greece, I knew I had to enter! I LOVE Fage and use it in a lot of my recipes. Like this one. And that ...Read More »


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Spirit of Contradiction
The Party and the Ballot Box Sun Jul 14, 2019 22:24 | Gavin Mendel-Gleason
On The Decline and Fall of The American Empire and Socialism Sat Jan 26, 2019 01:52 | S. Duncan
What is Dogmatism and Why Does It Matter? Wed Mar 21, 2018 08:10 | Sylvia Smith
The Case of Comrade Dallas Mon Mar 19, 2018 19:44 | Sylvia Smith
Review: Do Religions Evolve? Mon Aug 14, 2017 19:54 | Dara McHugh
Dublin OpinionLife should be full of strangeness, like a rich painting
Some Thoughts on the Brexit Joint Report 11:50 Sat Dec 09, 2017
IRISH COMMONWEALTH: TRADE UNIONS AND CIVIL SOCIETY IN THE 21ST CENTURY 14:06 Sat Nov 18, 2017
Notes for a Book on Money and the Irish State - The Marshall Aid Program 15:10 Sat Apr 02, 2016
The Financial Crisis:What Have We Learnt? 19:58 Sat Aug 29, 2015
Money in 35,000 Words or Less 21:34 Sat Aug 22, 2015
NAMA Wine Lake
Test ? 12 November 2018 Mon Nov 12, 2018 14:28 | namawinelake
Farewell from NWL Sun May 19, 2013 14:00 | namawinelake
Happy 70th Birthday, Michael Sun May 19, 2013 14:00 | namawinelake
Of the Week? Sat May 18, 2013 00:02 | namawinelake
Noonan denies IBRC legal fees loan approval to Paddy McKillen was in breach of E... Fri May 17, 2013 14:23 | namawinelake
Jan 27th Deadline for Submissions on Govt Bill to Prevent Citizens Objections to Bad Planning & Developments
The government is bringing in legislation that will more or less remove your right to object to various types of planning applications and will give free reign to developers and private companies to do as they please. The new rules would require objections only from established interest groups that are in existence at least 3 years and have more than 100 members for that time. Fees will also be far higher. This means if someone wants to put a motorway outside your door and dig a quarry in the field beside you, or build a windfarm outside your front window, a sewage works over the wall, then you have to have known about it somehow three years in advance, have formed an interest group and have 100 members, not 99 or 50 or 20 but 100 !
Friends of the Irish Environment are calling on citizens and citizens group to make their voices heard during the submission period to make our opposition clear to the State. The rights of citizens to access our courts goes back to the Magna Carta.Submission can be made until January 27, 2020.
Submission site: https://www.housing.gov.ie/housing/public-consultation-general-scheme-housing-and-planning-and-development-bill-2019
For more info, see New Planning Bill âundermines EU environmental enforcement policyâ âCall to Armsâ over Planning Bill 2019
The dangers of over dependence on the services of corporate internet monopolies in activism and political dissent
international / anti-capitalism / opinion/analysis Tuesday November 07, 2017 23:45 by Guy Fawkes 1 image
Given recent behaviour of google and facebook, Now more than ever, activists need to reduce their addiction and dependence on these corporate websites to disseminate their message and store their data. read full story / add a comment
international / animal rights / opinion/analysis Friday October 27, 2017 18:45 by Ban hare coursing in Ireland 4 images
Irelands hare coursing fraternity has taken a big hit. Coursing trials - big money spinning events in which hares are terrorized and subjected to agonizing injury or death- are to be downgraded to one- day sessions aimed purely at familiarizing hares with coursing venues. read full story / add a comment
international / economics and finance / news report Sunday October 22, 2017 23:49 by Kate Zeller
More than 130 faith communities across the United States are praying and acting for hurricane victims during religious services this weekend. read full story / add a comment
international / anti-capitalism / event notice Monday October 16, 2017 11:08 by Laurence Cox 2 comments (last - saturday april 14, 2018 13:07)
The ReBirth of Marxism: Haunting the Future
National University of Ireland Maynooth, 4 5 May 2018
Call for papers
In his play Marx in Soho, Howard Zinn has Marx ask Dont you wonder why it is necessary to proclaim me dead, again and again?
May 5, 2018 will be Marxs 200th anniversary one among many anniversaries which remind us of Marx and Engels long-lasting impact on the modern world. As we send this out, we are sandwiched between the 150th anniversary of Capital and the 100th of what Gramsci called a Revolution against Capital in Russia. Our conference includes the May Day bank holiday, celebrated by the traditional labour movement but it also marks the 50th anniversary of the start of May 1968 in Paris, while Irelands 1968 is sometimes dated to the violent suppression of a civil rights demonstration in Derry, five months later.
read full story / add a comment
IMF and World Bank Meetings Begin With Growth Forecasts and Crisis Risk Warnings; Development Group Says We Lack Tools to Prevent Next Global Economic Crisis
international / economics and finance / press release Friday October 13, 2017 16:36 by Abby Wilhelm
The International Monetary Fund (IMF) and World Bank begin their annual meetings which run between October 13th and 15th. read full story / add a comment
international / economics and finance / press release Wednesday October 11, 2017 15:39 by Abby Wilhelm
The International Monetary Fund (IMF) releases its biannual report on global economic stability and presents new indicators it says can help predict financial crisis. read full story / add a comment
international / anti-war / imperialism / photo-essay Sunday October 08, 2017 15:04 by Ba. 1 comment (last - tuesday june 05, 2018 22:48) 4 images 1 attached file
TURNED INSIDE OUT read full story / add a comment
international / economics and finance / press release Wednesday October 04, 2017 16:25 by Abby Wilhelm
In an interview with Fox News on Tuesday, President Trump called for Puerto Rico's debt to be wiped out. read full story / add a comment
Puerto Rico and US Virgin Island Religious Leaders Issue Debt and Aid Statement As President Trump Visits Islands
international / economics and finance / press release Tuesday October 03, 2017 20:07 by Abby Wilhelm
As President Trump visits Puerto Rico and the US Virgin Islands, island religious leaders are calling for aid, debt relief and measures to end child poverty. The statement is issued by San Juan's Catholic Archbishop, Roberto González Nieves, St. Thomas' Catholic Bishop Herbert A. Bevard and Evangelical Bible Society Head Reverend Heriberto Martínez. read full story / add a comment
international / rights, freedoms and repression / news report Sunday October 01, 2017 10:17 by iosaf mac diarmada 3 comments (last - monday october 02, 2017 19:43) 7 images
A little over a week ago the Spanish state attempted to take control of the Mossos d'Esquadra the Catalan national police force whose men and women have sworn an oath of fealty to Catalonia and answer to the Catalan government "la Generalitat". The Mossos sidestepped all such attempts.
The Spanish ministry of the Interior ordered the Mossos to cordon off with "do not cross police" tape and guards all potential 6000+ electoral centres. A civil rights movement emerged intent on protecting those centres. Friday afternoon parents and teachers as well as children stayed on.at
At 06h23 this morning I went to the school in my area, known to some as the "Forat". A neighbourhood which has a long and sometimes difficult history of confrontation policing (lives lost or ruined), and is considered by some the anarchist heart of the city. I joined the civil rights movement there. read full story / add a comment
international / rights, freedoms and repression / news report Saturday September 30, 2017 14:44 by iosaf mac diarmada 3 comments (last - sunday october 01, 2017 10:11) 8 images
October 1st, tomorrow at time of writing shall see the "illegal referendum on Catalan independence and conversion to a republic". On September 20th the central Spanish state launched an extraordinary campaign of intimidation and criminalisation. Ministers of the regional government were arrested. Printers were searched and ballot papers confiscated. Websites were closed down. 3 cruise liners hired by the Spanish state provide accommodation to police and paramilitary police drafted in to prevent voting, counting and disemination of information related to the referendum.
I shall later provide more information drawing on the wealth of archived articles on this node of indymedia which I hope and always hoped would explain the route from the fringe to centre of the process of Catalan self-determination. For the moment, the final opinion poll published today shows the intent of 63% of the enfranchised wish to vote & of those 83% will vote yes. read full story / add a comment
international / anti-war / imperialism / opinion/analysis Monday September 25, 2017 23:38 by 1 of indy
This is a repost from Thierry Meyssan site and it discusses how the US military-intelligence industrial complex has co-opted the far Left, largely unrealized to themselves in the fight for US imperialism. The story of Kobane and Rojava got a surprising amount of coverage in the mainstream and that in itself is often a red flag because they don't give publicity for nothing unless there is a propaganda reason for it. While maybe a surprise to some, the US via it's pawns like Saudi Arabia and up to recently Turkey, were and are the main backers of ISIS in all it's forms, from support, logistics, weapons, oil-purchase, it is all part of a greater goal to destroy Syria, and use the Kurds to carve out their own state and in the process to give the US a bridgehead to attack Iran, break up Iraq, and permanently cripple Syria. The US will also ensure that if the Kurds manage to form their own state, they will setup it up to Balkanize it and leave it in a permanent state of war so they can play the old divide and conquer game. Over the previous decades the US has previously backed and then dropped the support for the Kurds many time and betrayed them. So while the Kurds may well deserve their own state, these things do not occur in a vaccum.
When the Russians were invited by Syria to support it in crushing ISIS in 2014 and so far they have gone along way and block the US's plan A for Syria, they came up with plan B to use the Kurds to achieve the goal. There is no doubt that there was and is a pre-existing left leaning movement within the Kurds and even with Anarchist tendencies or elements to it but it just seemed all too good to be true and the immense resources and budgets of US imperalism and it's NATO allies, has the means to control the show as outlined in Meyssan's article read full story / add a comment
Coursing Club forced to cancel trials involving live hares after intervention of Parks and Wildlife Service
international / animal rights / press release Monday September 25, 2017 21:09 by Ban hare coursing in Ireland 3 images
A major coursing trials event due to be organized by the high profile Kilflynn Coursing Club in County Kerry, on Saturday (September 23rd) was cancelled after a tip-off anti blood sports campaign groups read full story / add a comment
US Catholic Bishops Ask IMF for Debt Relief for Hurricane-Hit Islands; Development Group Says Debt Relief Can Provide Quick-Recovery Aid to Dominica and Puerto Rico
international / environment / press release Friday September 22, 2017 18:40 by Abby Wilhelm
The United States Conference of Catholic Bishops (USCCB) joins other religious and development groups in their call for debt relief for hurricane-battered Caribbean islands. read full story / add a comment
international / economics and finance / press release Tuesday September 19, 2017 18:22 by Abby Wilhelm
Caribbean islands recovering from Hurricane Irma, now confront Hurricane Maria. read full story / add a comment
international / economics and finance / press release Thursday September 14, 2017 17:14 by Abby Wilhelm
On behalf of Caribbean Catholic Bishops, Bishop Gabriel Malzaire called for islands dealing with Hurricane Irma to receive debt relief. read full story / add a comment
international / anti-war / imperialism / other press Monday September 11, 2017 23:21 by Tony Cartalucci 6 images
In remembrance of 9/11 we are reproducing this important article from the Land Destroyer Report -Indymedia Ireland
The attacks of September 11, 2001 (9/11) left nearly 3,000 dead in NYC, Washington D.C. and over Pennsylvania. The attacks transformed America into a deepening police state at home and a nation perpetually at war abroad.
The official narrative claims that 19 hijackers representing Al Qaeda took over 4 commercial aircraft to carry out attacks on New York City's World Trade Center and the Pentagon in Washington D.C.
The event served as impetus for the invasion and occupation of Afghanistan which continues to present day. It also led directly to the invasion and occupation of Iraq. Attempts to cite the attack to precipitate a war with Iran and other members of the so-called "Axis of Evil" (Libya, Syria, North Korea, and Cuba) have also been made. read full story / add a comment
international / environment / photo-essay Monday September 11, 2017 12:47 by Ba. 4 images
read full story / add a comment
international / rights, freedoms and repression / news report Sunday September 10, 2017 13:43 by AKBAYAN (Citizens Action Party) 1 comment (last - wednesday september 13, 2017 00:28) 5 images
Akbayan Partylist condemns President Rodrigo Dutertes denial of his policy to kill under the War on Drugs.
read full story / add a comment
international / economics and finance / press release Thursday September 07, 2017 16:16 by Abby Wilhelm
As Hurricane Irma heads to the US coast, a religious development group is calling for debt payments to be suspended until Antigua and Barbuda and other severely impacted Caribbean nations recover from the storm. read full story / add a comment
UK Indymedia Features
Tue May 02, 2017 01:55 UK Indymedia Features
UK Indymedia : 1999 - 2016 Fri Apr 28, 2017 19:19 | IMC UK | en
Build gardens not prisons Tue Sep 08, 2015 17:53 | anon | en
Maximus: Same Circus, Different Clowns Thu Mar 05, 2015 21:42 | solidarity collective | en
Police serve Bytemark with production order for Bristol Indymedia information Mon Sep 01, 2014 19:58 | UK Indymedia | en
Police action against Bristol Indymedia Thu Aug 28, 2014 17:27 | UK Indymedia | en


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The beginning: global responsibility in healthcare - with a focus on tropical disease
Special Issue Neglected and Rare Diseases
André S. de Oliveira; Milene L. da Silva; Ana Flávia C. S. Oliveira; Cynthia C. da Silva; Róbson R. Teixeira; Sérgio O. De PaulaHow to cite this article
Dengue virus enzymes are important targets for antiviral drug design.
Fábio R. Oliveira; Mariely C. Pessoa; Rosyana F. V. Albuquerque; Taysa R. Schalcher; Marta C. MonteiroHow to cite this article
This review summarizes the chemical structure of dapsone, a drug used mainly in the treatment of leprosy and dermatitis, and its metabolism leads to the formation of toxic metabolites that cause adverse reactions, such as methemoglobinemia, which occurs because of the inability of methemoglobin to bind oxygen, causing a state of functional anemia.
Eufrânio N. da Silva Júnior; Guilherme A. M. Jardim; Rubem F. S. Menna-Barreto; Solange L. de CastroHow to cite this article
The present review describes the synthesis of naphthoquinoidal compounds and their derivatives, their activities and mechanisms of action against Trypanosoma cruzi, the causative agent of Chagas disease.
Marcelo G. Lorenzo; Diogo M. Vidal; Paulo H. G. ZarbinHow to cite this article
The present review describes avenues recently explored for the search of behavior modifying compounds by means of high throughput methodologies. Specifically, examples of how such methodologies mediate the search for new repellents and attractants are described.
Izaltina Silva-Jardim; Otavio H. Thiemann; Fernanda F. AnibalHow to cite this article
The main form of treatment for leishmaniasis and Chagas disease is still chemotherapy. There is no effective vaccine available and the search for new drugs is a priority. This review outlines the current understanding of different drugs against leishmaniasis and Chagas disease and the search for new drugs.
Mirela F. Rabito; Mariana B. Almeida; Amanda L. Moreira; Amadeu H. Iglesias; Fernando de Paula; Bruna P. da Silva; Diógenes A. Cortez; Suzana L. Nixdorf; Izabel C. P. FerreiraHow to cite this article
This study aimed to develop and validate a liquid cromatographic method for simultaneous determination of two sesquiterpene lactones from Tanacetum parthenium. A potencial tool for quality control of this medicinal plant with in vitro and in vivo antileishmaniasis activities.
Lorena R. F. de Sousa; Suelem D. Ramalho; Joao B. Fernandes; Maria Fátima das G. F. da Silva; Mônica R. da C. Iemma; Caroindes J. Corrêa; Dulce H. F. de Souza; Maria I. S. Lima; Paulo C. VieiraHow to cite this article
Leishmanicidal galloylquinic acids from B. coccolobifolia showed as novel noncompetitive and mixed inhibitors of arginase from L. amazonensis.
Aline Coqueiro; Luis O. Regasini; Gabriel M. Leme; Luciana Polese; Camila T. Nogueira; Mayara L. Del Cistia; Marcia A. S. Graminha; Vanderlan da S. BolzaniHow to cite this article
Chemical composition of the hexane fractions from the leaves and branches of B. glaziovii that exhibited activity in the leishmanicidal tests as evaluated by high-resolution gas chromatography (HRGC) and GC- MS.
Carolina G. Oliveira; Pedro Ivo da S. Maia; Marcelo Miyata; Fernando R. Pavan; Clarice Q. F. Leite; Eduardo Tonon de Almeida; Victor M. DeflonHow to cite this article
CoIII complexes with a family of thiosemicarbazones were evaluated for their anti-Mycobacterium tuberculosis effect. Complex 5 exhibited good activity with high selectivity index.
Maíra Magalhaes Trintinalia; Atecla Nunciata Lopes Alves; Liliam Fernandes; Etelvino Jose Henriques Bechara; Nilson Antonio AssunçaoHow to cite this article
HPLC profile of three amino acids representative of the biochemical alterations found in maple syrup rinue disease, a metabolic disorder.
Ricardo A. P. Pádua; Giovani P. Tomaleri; Renata A. G. Reis; Juliana S. David; Valeria C. Silva; Matheus P. Pinheiro; Maria Cristina NonatoHow to cite this article
Monitoring of flavin mononucleotide fluorescence when exposed to solvent upon protein unfolding was used to determine flavoprotein melting temperature (Tm). Interaction of ligands to flavoproteins induces a shift in Tm and this phenomenon can be used on the screening of compounds as a tool for hit identification during the process of drug development.
Getúlio G. Junqueira; Marcelo R. Carvalho; Peterson de Andrade; Carla D. Lopes; Zumira A. Carneiro; Renata Sesti-Costa; Joao S. Silva; Ivone CarvalhoHow to cite this article
Synthesis of galactose-containing triazol-arylsulfonamides and evaluation of Trypanosoma cruzi trans-sialidase inhibition, antitrypanosomal and cytotoxicity activities.
Gabriela B. Santos; Marília O. Almeida; Iara A. Cardoso; Viviane Manfrim; Fernanda O. Chagas; Juliano S. Toledo; Camila C. Pinzan; Alexandre Suman de Araujo; Angela K. Cruz; Monica T. Pupo; Flavio S. EmeryHow to cite this article
Preliminary evaluation demonstrated high leishmanicidal activity for aphidicolin and a new oxime derivative with selectivity for the L. braziliensis species.
Marcos Pivatto; Luciene R. Baccini; Abhinay Sharma; Myna Nakabashi; Amanda Danuello; Claudio Viegas Júnior; Celia R. S. Garcia; Vanderlan S. BolzaniHow to cite this article
Piperidine alkaloids (-)-cassine and (-)-spectaline isolated from the flowers of Senna spectabilids and semisynthetic derivatives (-)-3-O-acetylcassine and (-)-3-O-acetylspectaline were assessed for their antimalarial inhibitory activity by means of flow cytometry screening assay.
Mônica F. Z. J. Amaral; Daniel R. Callejon; Thalita B. Riul; Marcelo D. Baruffi; Fabiano T. Toledo; Norberto P. Lopes; Giuliano C. ClososkiHow to cite this article
Thiophene derivatives obtained by Negishi reaction induced cell death on Leishmania braziliensis without inducing toxicity on macrophage.
Fernanda B. Scalco; Maria Lúcia C. Oliveira; Ruth E. Simoni; Francisco R. Aquino NetoHow to cite this article
The survey presents the results obtained after diagnostic investigation of inborn errors of metabolism (IEM) in 8,000 patients from the state of Rio de Janeiro by qualitative and quantitative methods and the distribution of the diagnosed cases.
Michele G. S. C. Cypriani; Atecla N. L. Alves; Etelvino J. H. Bechara; Nilson A. AssunçaoHow to cite this article
High-performance liquid chromatography (HPLC)/fluorescence detection of porphyrins in a standard mixture of six porphyrinogens (black trace) and in the urine of a symptomatic carrier of acute intermittent porphyria (or porphyria cutanea tarda) (red trace). The excitation and emission wavelengths used were 400 and 620 nm, respectively.
Online version ISSN 1678-4790 Printed version ISSN 0103-5053
Journal of the Brazilian Chemical Society
JBCS Editorial and Publishing Office
University of Campinas - UNICAMP
13083-970 Campinas-SP, Brazil
Tel/Fax: +55.19.3521.3151
Free access


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10 September 2018 - Sustainability is a phrase that is being thrown around a lot these days. For Black Cat, this is not something we have just started focussing on, it is in essence the foundation that the company was built on.
Looking after the environment, your staff, your customers and your business just makes sense!
Sustainability is not just about ticking boxes either. It is ensuring you give each of these areas of your business the time and attention to constantly improve. If any one of these pillars starts to fail, ultimately so will your business.
In recent years, this has seen Black Cat review of our fuel supply and a change to a biofuel blend (where available), the installation of a wood pellet burner to efficiently heat water for showers for our Swimming with Dolphins customers and the creation of a free education resource around the Hector's Dolphins which is due to be rolled out before the end of the year.


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December 2018 will see the release of the first commercially released album in more than twenty years from The Choir of HM Chapel Royal, Hampton Court Palace as they make their Resonus Classics debut.
Celebrating music for lower voices by Thomas Tallis (c.1505-1585), himself once a Gentleman of the Chapel Royal, this debut album features The Gentlemen of HM Chapel Royal under the direction of Carl Jackson and marks the beginning of an ongoing relationship between the Choir, both men and boys, and Resonus.
Adam Binks, Managing Director of Resonus Classics, said: 'It's a real pleasure to have this choir join our roster of artists at Resonus and I am delighted to be working with them. To be able to record the music written for the choir, in the chapel of the Tudor palace where it would have been first performed is a real treat and I hope listeners will enjoy the historic and artistic integrity this project offers.'
Carl Jackson MVO, Director of Music at the Chapel Royal, Hampton Court Palace, said: 'The Choir is in fine voice to be recording, and we are looking forward to beginning this special journey with Resonus. The Choir's lineage is unparalleled, and we are proud to be sharing this music with the world through these recordings.'
The Choir has recently been featured in the BBC Four documentary Elizabeth I's Battle for God's Music, with historian Lucy Worsley, which was part of the BBC's wider 'Reformation Season' in 2017 marking 500 years since Martin Luther nailed his complaints about the Catholic Church to the door of a church in Saxony.
The album Thomas Tallis: Gentleman of the Chapel Royal is released by Resonus Classics worldwide on CD and all digital download and streaming formats.