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well ok. maybe not really. I don't know. But it felt really important to me to say something all day long. So I did. I have LARGELY kept personal stuff off of facebook, because i kind of hate facebook. And I have a lot of old friends, a few new friends, who don't know about some of what has happened in my life. Not necessarily because I don't want them to… it's just… you know… you don't go around talking about that stuff everywhere, right?
Well, I just posted the following :
2 days ago I shared a link and I appreciate anyone who read it and took the time to contact their rep. But if you are anything like ME, you probably read it, liked it and moved on. I'm guilty of this all the time. But since initially sharing this, I watched the 2 hr congressional hearing the article links to. And I feel pressed to share something I never thought I would share on facebook, of all places. I feel I need to explain why this is important to me personally and ask again for you to take just a moment to contact your reps.
17 years and 29 days ago, I was assaulted in my home by a masked intruder who held a knife to me and threatened my life. I firmly believed that was my last night on this earth, but I lived. Before he left, he promised that he would
come back and kill me if I went to the police. I believed him.
The brain does a thing sometimes, and at this point, most of the details are fuzzy. But thanks to an amazing aunt and uncle who were able to be there when my parents could not, I went to the ER and reported the crime to the police anyway. I do remember I spent about 8 hours in the ER that night. A good portion of that time was spent on an examination table as my body became a crime scene. Again, about the only thing I remember about this was my aunt holding my hand, keeping eye contact, and giving me her love and support.
I was lucky, which is a weird thing to say after the preceding sentences, but my case moved quickly. Good law enforcement, a good prosecutor, and kind of a dumb perpetrator who didn't cover his tracks well. They convinced him to plead guilty and he received a sentence of 10 years to life. It took less than 2 months for him to end up behind bars. He is still there, and hopefully he spends the rest of his life there.
But I know too many people who still don't know who assaulted them. There is no tracking system for the backlog of rape kits still waiting to be processed. Estimates are anywhere from 100,000 to 400,000 kits in backlog. MANY have sat on a shelf well past the statute of limitations to even prosecute the perpetrator. If you know the statistics involving sexual assault, you know there is an average of almost 300,00 victims a year and 68% of assaults are not reported to the police. So for the small percentage of people who submit to lying on that table and being examined head to toe for hours after the most
traumatic experience of their life, it is absolutely DEVASTATING to me to think that that evidence then just sits forgotten on a shelf. We submit to that examination because getting that criminal behind bars is the only way we will feel safe again. We do it because we are told and convinced that this will keep the perpetrator from hurting anyone else. But when the evidence goes unprocessed, we don't get either of those things. Just another traumatic memory and the message that what happened to us didn't matter.
During the hearing, they tell many stories. One of a 13 yr old girl, assaulted at home in her bed. It was 20 years before her rape kit was processed and the perpetrator identified, again past the statue of limitations, the ability to prosecute gone. I only had to wait about a week before they had a suspect and a taped confession. But if I was still waiting, 17 years later, I'm honestly not sure I'd be here today. I know I wouldn't feel ANYthing close to safe, ever. Having him in prision, has given a little of that safety back to me.
Turns out it was a neighbor, in the apartment below me. Someone who had always been nice and friendly. Someone I considered safe. Back then, I could not believe that this kind of thing could ever happen to me. I think most of us
try to convince ourselves of this. But the truth is that more awareness and education is some of the best protection we can have and the best way to create change. For years I have wanted to somehow be an advocate for this cause but
didn't know how to do it without overtaxing myself physically or emotionally. But sharing a little of my story in the hopes that it will convince you to take just a couple of minutes to click this link https://rainn.org/public-policy/rainn-action-center and copy and paste a letter or tweet to your representative would help me in my hopes to be an advocate for change.
And please, feel free to share this. I hold my story close, not because I don't feel I can talk about it, but because I don't think people want to hear it. But in this case, I just couldn't get rid of the feeling that this was the time for me to share something personal in the hopes of making a difference. Most likely, someone else you know has a similar story and might also be touched to know that you care about this issue.
So now I'll get off whatever soapbox I may be standing on and just ask… please take the time to make a difference. Thanks and love.
In testimony to the Senate today, RAINN's president called on policymakers to address the #rapekitbacklog: "By not conducting DNA testing on evidence from open rape cases, we're denying justice to hundreds of thousands of rape survivors while leaving communities at risk from serial predators," said President Scott Berkowitz. "The rape kit backlog plays a big role in this state of affairs." http://ow.ly/NdeC4
So yeah. A lot of thought and conversation with a close friend went into it. I feel like it came from a healthy place and I don't regret doing it. I really really hope people respond to it. But yeah, have to admit… there's a little bit of anxiety about "crossing the streams" and sharing something that I have only written about here on a public forum. But it feels right. And if you're reading this? Maybe you could also click on that link and contact your representative, too.


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It just isn't fair.
The U.S. Senate has voted to cutoff funding for Acorn, the notorious community organizing outfit that was caught on tape (multiple times) giving tax advice on how to set up whorehouses.
I almost caught myself leading with the following sentence..... Acorn has voted to cutoff get-out-the-vote assistance to the U.S. Senate, a notorious whorehouse.
I love Acorn, and was going to have a great time writing about them throughout the census. (Acorn funding for various projects was in the Porkulus Bill, and they had already been chosen to help inflate Democratic Party head counts in the census.)
I woulda had multiple posts about Tony Romo and Emmitt Smith living in my garage, and posts about going in with Acorn to open up Big Al's House Of Pleasure And Voter Registration in my attic.
My favorite Acorn stunt was when they were campaigning for a minimum wage increase, shortly after suing for a minimum wage exemption. (They were arguing that, with such a high minimum wage, they wouldn't be able to hire enough people to accomplish their holy, godly mission. Duh.)
It just isn't fair. I had already mentally composed my Acorn census posts. They were great.
Picture of the former Acorn "Leadership Trainer" came from here.

subset: commoncrawl


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If you are running an e-Commerce site or running a service website or blog, it's very important to have different options for your customer to get customer support. For a real-time support it's very useful to have a live support system. Imagine a platform which will allow your customer to make calls from any part of the world as local call charges.
- Read: 3 Ways to offer most annoying customer service
Recently, I came across a web app call ClickDesk, Which is a live chat support service which also supports offline chats. ClickDesk also offers VOIP support and it seamlessly work with your Gtalk and skype. So you need not need to add an extra software on your desktop or on server. All you need to do is create an account, configure it and embed the code on your website.
It's platform independent, so no matter if you are running a blog, website, service site, e-Commerce site, You can configure ClickDesk with couple of clicks. More over you don't need to install any 3rd party script on your site, all you need to do is add a tiny piece of code and you are ready to offer VOIP and Live chat support to your clients.
Silent features of Clickdesk Live chat sales tool:
- Use Gtalk and Skype to answer client chat and calls
- Local access no. from 40 counties. Your client call call from browser at local call rate from these 40 countries
- Multiple user management (More after the break)
One thing which I particularly liked about this service is it allows you to add multiple support users, for example you can dedicate a person for sales and other for tech support and so on. This is very useful if you have a team for different purpose. This will help you to manage your service more effectively and instant support to your client.
How to configure ClickDesk Live chat software?
Clickdesk is easy three step process and anyone with basic idea of computing can configure it within seconds. Go to clickdesk homepage and sign up for a free account. If you planning to do it professionally and for your serious business, I would suggest better subscribe for any higher plan with more features.
Add users/Agent:
First step to configure ClickDesk is by adding users to the system. You can add operators for different department but to get higher number of operator, you need to upgrade your plan from basic to premium. So in simple word, you can have different live operator for sales, billing, support and so on. You can configure different department in step 3.
Once you add users and preferred mode of chatting (You can configure Google talk, Skype), you will get invitation from Clickdesk on Skype or Gtalk to add as a friend. Accept the friend request and move to next step.
Customize chat design:
There could not be anything better than personalizing look and feel of anything to match your design. In the second step of ClickDesk configuration, you can customize look and feel of chat along with adding branding option like logo. If you are offering a professional service, I would suggest you to customize it precisely and make it look like part of your existing design.
Add embed code:
This is the last and simple most part and all you need to do is grab the codes to embed Clickdesk live chat on your website and within seconds your site is ready for live chat and VOIP.
Why do you need to offer live Chat support on your site?
If you run a service site/Blog/Website, offering live chat support will help you grow your business instantly. More over people like to click less to do things, and adding one click call button or live chat support will help your future client to reach you instantly.
I have used ClickDesk support for 3 days on ShoutMeLoud and due to high volume of support, I removed it. But if it would have been a service only site, I would have definitely used it. If you running a service site or a freelancing personal blog, I would strongly suggest you to try ClickDesk or any other live chat support script on your site to boost your business.
If you are a small business company who is into offering services, I highly recommend to install Click 2 desk on your site. Another software which I use to maintain my client projects is Activ collab, which you might find useful too.
What do you think, how essential live support is for any business? Do you think, using ClickDesk service will help small or large online service providers to boost their business?
Subscribe on YouTube


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Member Since: January 21, 2015
Country: United States
hardware dude that knows a little about software/firmware
Hey Shawn,
Good article. I almost commented after your first antenna effort, but didn't want to seem overly critical as the wiki you were following had some good general ideas. I would like to second #394180's comments below about the ARRL books though. Being a long-time ham, I have learned a lot about antennas from reading through the ARRL Handbook (which is republished every year, so stories and information varies).
Biota's original instructable has a few minor issues that are addressed in fairly good depth in the instructable's comments. The higher yield comments concern using copper wire instead of paperclips, and using an regular dipole instead of the folded dipole as the driven element. Lot's of good discussion on his site, but these are two things that will yield a better antenna and more consistent construction results.
The ARRL books take you through the math with some fairly simplified formulas, but there is also a lot of antenna lore and rules-of-thumb that you can get out of it that are a big help. In general though, putting ANY kind of reasonably matched external antenna is going to greatly improve your wifi connectivity. I have little experience building circularly polarized antennas, but I have read some interesting things about them in the ARRL Handbook and agree that that will probably have the best results in this case.
Thanks for the continuing good thoughts.
Cool project! I like your improvised vacuum forming setup.
We used to do this in wood shop (back in the day...) and there are a lot of instructables that show how if searching DIY vacuum forming. Most of them look pretty much like the setup we used (or you used) except to say it is much easier if you use an oven to heat up the plastic. We could form 1/4" thick plexiglass fairly easily.
Hadn't thought of that for a project container.... great idea!
These ATtiny parts are incredibly handy, thanks for the excellent tutorial!
SparkFun got a nice little write-up for this board on the Hackaday site
The consensus seems to be that we like Nate's new direction. Keep up the good work!
It would be interesting to see if a Taser-resistant garment could be made out of this stuff... The resistance might be too high. Curious.
I don't know if you're still monitoring this thread, but what are SparkFun's plans regarding Eagle in consideration of Autodesk's recent announcement that they are moving to a subscription only pricing model (except for the free version...)?
Great thread! Star Trek and Adventure were the first two games I remember playing on a computer ('70's), usually over a 300 baud modem (we actually had after hour access to a company computer where we used slightly faster serial connections on Lear Sieglers). I have seen and played Rude Trek, so can verify that it once existed!
Interesting topic, Nick!
Back in the day (mid-70's), if you wanted to do anything "maker-like" in West Texas your choice was basically shop class. I was in wood shop middle school through high school, but metal shop was also an option. I tried about a half semester of electronics my junior year, but figured out pretty quick that I already knew more about electronics than the teacher did - so went back to wood shop.
The guys like me with any interest in electronics could join the ham radio club (which we did), and find part time jobs at the stereo shoes after school (which we also did) - CB shops were also an option we participated in back then.
As you mentioned, the shop teacher was always good for getting us a pass out of class to work on a project. I was one of the real oddballs, as I was taking all honors classes and high level math and science stuff - and then wood shop. I remember all the adults that I knew were always telling me that (with my interests, math, science, etc.) I needed to be an engineer. Unfortunately, nobody I knew could explain what an engineer did! Turns out they were correct, but I was well into first year electrical engineering before I started to figure out what an engineer does. I remember having a hard time not treating my core engineering classes as electives because I was having fun in them! This couldn't be the serious stuff if you were having fun!
Even in college (early 80's), you still had to get creative to learn things we now associate with makers. I'm a big supporter of the schools having maker spaces to encourage the kids to explore where they want to go. Perhaps like you, I was able to wrangle my way into situations back in school where I could come up with ways to learn the kind of things I wanted to know. However, I remember having a lot of friends in college that were frustrated because they had never been able to figure out how to learn these things. The school sponsored maker spaces are a great way to help people learn the things they want.
I've been happy to see the amount of effort SparkFun puts into education. Keep up the good work!
I just got one of the MicroViews without a boot loader from the 4/1/2016 Arduino Day sale - I had assumed they were all gone/reprogrammed by now (I knew there was an April Fool's joke in there somewhere!). The price was good enough that I didn't mind a few extra steps. I used the Arduino Uno as ISP method described above and had no issues at all. Even popping the top cover off (and back on) was fairly easy.
Thanks for a good tutorial!
Yep, this seems to be the issue. When I went down the Customize Installation path and deselected "Update firmware image" (neither of which I had done before) I was able to get an install on my OS X 10.9 machine. It seems the XDK installer isn't compatible with having Xcode open under Yosemite (10.10), so after quitting Xcode it installed correctly on the 10.10 machine also.
Thanks Shawn, I appreciate the help!
No public wish lists :(


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About a month ago I was commissioned by an NGO here in Cambodia to document the lives of people in "high risk" of contracting HIV and AIDS. Yes it's my first work as serious documentary photographer and the first time I've been in contact with certain kinds of people that we do not usually meet in our mundane lives. The experience is very new to me, very far from what I usually do at the streets of Phnom Penh, and this is where I realized that when you are not close enough it means that you aren't connected enough. When I say "connected" it means that being in touch with your subject on different level so that "you can be there, without being there" and let your subject open up to you like a flower spreading it's petals. The next thing you know, you are photographing their room, kitchen, bathroom and cupboards. This blog post's intention is for teaser purposes only, the documentary will come out as a book in December so if you are in Cambodia, watch out for it.
I trust the visitors of this site would not put hateful comments and judgmental remarks, after all they still deserve our respect as human beings.
Orphan Vulnerable Children
These are children who's parents are either HIV infected or parents who are in the "high-risk" category.


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WWE Legend Bret Hart on Triple H: 'He Could Never Lace My F-ing Boots Up'
WWE Hall of Famer Bret Hart has never really had love for Triple H, dating back to his involvement in the Montreal Screwjob that sent Bret out of WWE in late 1997. In recent years, that animosity has extended to Triple H's work, as Bret rated him as a "4/10" wrestler.
Bret's low opinion of Triple H's work is part of the reason why the anger is boiling back to the surface on the latest episode of the Sharpshooter Podcast with his sons, Blade and Dallas. As it turns out, Bret found out that Triple H has a higher skill rating than him in the most recent WWE video game.
Bret: I like the new one. I have some discrepancies with the game a little bit. I went to a thing last Fall when the latest 2K game was coming out. They were telling me how I'm an 85 or something like that and Triple H is a 98. I remember I was like, "Why would he be a 98?" And they go, "Well because he's the boss and we have to suck up to the boss." I dunno, he was laughing about it. It kind of pissed me off. I thought, "I don't care how many titles Triple H wins. He could never lace my f*cking boots up. Period."
Blade: WOAH! Shots fired!
Bret: He was a very good, medium, mediocre wrestler. He never blew me away with anything that he's ever done. He's never come up with much. He's always been a very decent wrestler that could give you a good match. As far as being like mind blowing…
Dallas: The best there is, the best there was, the best there ever will be…
Bret: I never saw it. I've still never seen it. I've seen him in some matches and the whole "4 Out Of 10" thing came out of his match with Lesnar. Which should have been such a good match. It was a mediocre match, if that. That's where the "4 Out Of 10" comes from. He's always a guy that will give you a "5 Out Of 10" match every night. He's going to give you all he can give you and that's just my opinion. There's certain guys where you put these video games out and I don't care. I think you have to do justice to the wrestlers as they were in their careers. It should be based on reality. Not things like who you know in the office. Vince could make him 35 time World Champion and it doesn't mean he's 35 times better than everyone else that ever wrestled. He's just not. As far as the games go I think they should be honest. Someone like Bruno Sammartino should never be a jobber on a video game. So on and so forth. I think you have to pay respect. When I think of a video game I think about how I'd love to have Buddy Rogers versus Ric Flair. Something like that. Where you can wrestle these legends against each other from different periods and stuff. They should always represent the reality of what the wrestling business is and was. It should also include the respect the wrestlers have for each other in the dressing room.
Blade: I'd love to see Grampie [WWE Hall of Famer Stu Hart] in there. I'd love to see you versus Grampie. It'd be a hell of a match.
Bret: I'd take my Dad down so fast! I'd have him in the Sharpshooter so fast!
You can listen to the full podcast here: Sharpshooter Podcast
I get that Bret takes himself seriously, but this is almost like a parody of something Bret Hart might say. Except he actually said it. I mean, I've been a fan of Bret's since I was ten-years-old, and to this day, I still think he's one of the best wrestlers to ever grace the ring. Hell, I even get why he hates Triple H, since Montreal was a sore point in his professional and personal life. But "bitter" isn't a good look.
I respect the hell out of Bret's opinion, but I really don't see how Triple H is a mediocre wrestler when he's been involved in some of the best matches of his generation, from the Last Man Standing match with Chris Jericho at Fully Loaded 200, to the main event of Wrestlemania 20 with Shawn Michaels and Chris Benoit. Then there's his 2000 feud with Cactus Jack, his Three Stages of Hell match with "Stone Cold" Steve Austin at No Way Out 2001, and his epic Wrestlemania series with The Undertaker,. While, from a personal standpoint, I prefer Bret's work, I can't argue that Triple H isn't a great wrestler in his own right. So I don't understand where Bret is coming from on this.
But what do you think of Bret Hart's opinion on Triple H? Sound off in the comments!
And for more WWE news, read the spoilers for tonight's episode of Smackdown!


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Renee M. Kinney, DDS
"I find it very rewarding to help people and it is particularly gratifying to join Dr. Musser, my father, and the team in this practice."
Dr. Kinney graduated from the University of New Hampshire with a Bachelor's of Science degree in chemical engineering and would later receive her Master's in chemical engineering from Colorado State University. She worked in New Mexico and California at Intel Corporation's Research and Development facilities for 6 years. She would later graduate with distinction from the University of Minnesota School of Dentistry in 2010. Along with her DDS degree, she received the Quality Care in a Caring Manner Award and The Professionalism Award from the university.
Dr. Kinney is a member of the American Dental Association and the Minnesota Dental Association as well as the Minnesota Dental Association Scientific Sessions Committee. Along with treating patients at Art & Science Family Dentistry, she treats patients who have developmental disabilities at Gillette Children's Specialty Healthcare. She also volunteers for the Union Gospel Mission.
When Dr. Kinney isn't helping patients at the dental office, she enjoys being outdoors. She volunteers as a cross-country ski coach for the Stillwater Area High School, using the skills she developed when she was captain of the Division 1 cross-country skiing team at UNH. She also enjoys running, yoga, bicycling, hiking, woodworking, and reading.


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Feb 1
Cecilia Niemeyer KAL – first things first!Let's start shall we? Now that we have already swatched and found the perfect yarn & needles, let's choose our size? Read more
Cecilia KAL – yarn, needles & gaugeWe will be starting our "double" KAL - Cecilia Niemeyer tomorrow! Yay! How about taking some time to swatch and check your gauge today? Read more
Jan 13


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RoboCop (2014) review
Remember that Total Recall remake with Colin Farrell? No? It was all nice and shiny, but terribly bland, and not a patch on Paul Verhoeven's grimly funny original. Most people have already forgotten it existed, which is probably for the best.
And now here we are, with another remake of a Paul Verhoeven action classic, RoboCop. And whilst it does try harder than most, the result is still an insipid, low-fat version of the original. But should we compare it? Some might argue that the film be judged on its own merits. They released the original close to thirty years ago, and there'll be a whole generation who've never even seen it, or possibly even heard of it.
Many didn't complain when Batman got rebooted by Christopher Nolan. That series had crashed and burned in an explosion of neon and rubber bat nipples, thanks to Joel Schumacher, so there was probably a collective sigh of relief when Nolan got his hands on the franchise. Similarly, RoboCop suffered when it came to sequels. RoboCop 2 is probably an underrated action film, but still lacks the smart satire of the original, despite its best efforts. The less said about RoboCop 3 and it's robot ninjas and jetpacks, and the terrible RoboCop TV series (yes, a TV series!!), the better.
The outcry over a RoboCop reboot arose — even before they announced it's child friendly certificate – because there was an inevitable feeling that no new film would ever be as bold as the original. The Hollywood remake machine prefers to operate by dialling back on violence (unless it's a film from the horror genre), and polishing away the rough edges, before spitting out a charmless, focus group tested movie that satisfies no-one beyond the ninety minutes runtime. Least of all, the fans.
So let's be honest. Given that a film has the same name, and the same central character, comparisons are impossible to avoid. If they called it Jumping CGI Cyborg Policeman, then fair enough, I'll judge the film on its own merits. But it's not. It's called RoboCop. They called the main character Murphy. He gets killed by some scumbags, and then rebuilt by an evil corporation.
The film's biggest crime is not Murphy's death (or near death in this reboot), but BOREDOM. The director, José Padilha, said he wanted to focus more on Murphy during the aftermath of his attempted murder, and how he comes to terms with being a man forever trapped inside a machine. As if that was somehow different to anything the original had already done, yet much more efficiently. Padilha wastes endless amounts of the film's run time mistaking emotional depth for dreary melodrama. As an example, Verhoeven's RoboCop has more anger, confusion, tragedy, and a sense of humanity overcoming the machine, crammed into a mere five minutes of RoboCop walking through his empty house, then this new version achieves in its entire 117 minutes.
For a lot of the movie, the story bounces back and forth between laboratory tests, the occasional meeting with his tear-stained wife, and boring kid, and Michael Keaton and Gary Oldman arguing about whether man and robot should be combined. Admittedly, Keaton's more interested in looking at colour charts for RoboCop's paint job.
I'm sure all of this endless chatter about free will and stuff, looked super intelligent on paper, but it's laid out on-screen in such an obvious, and tedious way. Mostly, it's all tell and no show. Gary Oldman's doctor is nearly always watching RoboCop on a bank of screens, providing a handy commentary, should anyone fail to understand this film's very serious themes (as well as pertinent plot points such as, "He's solving his own murder!"). Themes that were all in the original of course, but cleverly woven into a tight, funny, satirical, action-packed story.
By contrast, new RoboCop almost forgets it has a story until the final third where the film kicks into some sort of life. It's all pretty rubbish though. One shoot out in a warehouse is an unexciting mess of thermal imaging, designed more, I suspect, to disguise as much gore as possible and keep the violence nice and safe. That no real character groundwork has been laid for some of the movie's villains, also makes the action scenes feel kind of boring: they have a lot of energy, but very little tension, and what feel like very low stakes.
And it's shocking really just how forgettable the villains are in the reboot. Every villain in Verhoeven's RoboCop is colourful and memorable, from Clarence Boddicker and Dick Jones all the way through to the lesser villains such as Leon and Emil.
I think, really, that's the ultimate difference between the two versions. Robocop 1987 is wild, untamed, colourful, and unforgettable. RoboCop 2014 is dull, drained of life, and made to order.
I wouldn't even buy it for a dollar!


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The Global Fund describes the $41.6 million in funding awarded to India in April as an innovative approach that will catalyze significant additional funding for the fight against tuberculosis. The award includes $40.0 million to buy down a portion of a $400.0-million loan from the World Bank over five years.
You are here
Global Fund invests $40 million to facilitate $400-million World Bank loan to India
CSOs in India and the Asia-Pacific region focus on the preparatory meeting for the Global Fund's Sixth Replenishment
The preparatory meeting for the Global Fund's Sixth Replenishment, which is scheduled for 7–8 February 2019 in New Delhi, is the first such meeting to be held in an implementing country.
India to host Global Fund preparatory meeting for Replenishment
The Global Fund announced on its website on 5 September that India will host the preparatory meeting for the Sixth Replenishment in New Delhi, on 8 February 2019.
The purpose of the preparatory meeting is "to provide Global Fund partners with key information on the impact to be achieved and the financial resources needed to end the epidemics by 2030, in line with the Sustainable Development Goals," the Fund says.
The Global Fund explores the use of impact bonds and social success notes
In the beginning, there was performance-based funding. It was the outcomes-based mechanism of choice for the Global Fund and forms the foundation on which the Global Fund's grant architecture was built. The idea was simple. Release funding in tranches, whereby recipients were required to reach specific targets before the rest of the grant would be disbursed.
India plans to transition away from Global Fund support over the next nine years
Strong role for private sector in Global Fund's TB grants to India
Among the grants approved by the Board recently were four TB grants and one TB/HIV grant to India. In this article, we report on the comments from the Technical Review Panel (TRP) and the Grants Approvals Committee (GAC) on the funding request from which these grants emanated.
Global Fund provides update on incentive funding awarded to Nigeria and India
The Secretariat has reported on developments concerning incentive funding awarded to Nigeria and India as part of the 2014-2016 allocations. The updates were contained in the latest report of the Grant Approvals Committee to the Board.
OIG releases reports on three investigations
Between 29 March and 13 April 2016, the Office of the Inspector General published reports on three investigations – one each in India, Guyana and Bangladesh. The OIG identified non-compliant expenditures ranging from $56,966 for a malaria grant in Guyana to $311,637 for a TB grant in Bangladesh. This article provides a brief summary of the OIG's findings.
India Should Assume More Responsibility for Its TB Programmes, Global Fund Committee Says
Given India's economic status, the government should assume greater responsibility for TB programmes, and should ultimately assume full responsibility.
Major Improvements Needed in Management of Grants to India, OIG Audit Finds
Major improvements are needed in the management and implementation of Global Fund grants in India. This is the main conclusion of an audit of 10 grants to India undertaken by the Office of the Inspector General (OIG).


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Printable Schedules
Class Schedules
Diabetes-Self Management and Training Program
Recognized by the American Diabetes Association
The Diabetes-Self Management and Education Program, offered by Debra F. Latimer, Nutrition & Diabetes Associates, is designed to help you manage your diabetes and live a healthy lifestyle. You will be attending a series of 3 - 3 hour classes. A new series of classes begin once a month.
Course Content:
Class One: Diabetes Overview: Diabetes Pathophysiology, Types of Diabetes, Diagnostic Criteria, Diabetes Medications, Exercise, Self-Blood Glucose Monitoring. Complimentary blood glucose meter, of patient's choice, with testing supplies is given to all participants during class one.
Class Two: Customized Meal Plan, Carbohydrate Counting, Reading Food Labels.
Class Three: Dining Away from Home, Symptoms, Prevention and Treatment of Hypoglycemia, Skin, Dental and Foot Care, Sick Day Management, Long Term Effects of Hyperglycemia - Prevention and Treatment, Recipe Conversions, Behavioral Change Strategies, Goal Setting, Use of Health Care System, Community Resources and Diabetes Self-Management Support Plan.
Locations and Times:
1. Memorial/West Houston Area - 1220 Blalock, Suite 100
Houston, Texas 77055
Thursday Mornings from 9:00am-12:00pm
October: 10, 17, 24
You must register for class prior to attendance.
Please call us at (713)795-0876 to register for class.


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buy modafinil melbourne There comes a point in every friendship where you know someone long enough that they feel the urge to introduce you to their family members. When this happens, I smile and say "Neat," or "I cannot wait to attend an overpriced brunch during inconvenient hours so that I can get to know someone who is important to your life but probably never will be to mine."
best site to buy accutane We've all received the text "My sister is flying in next week. You guys will LOVE each other! Let's do brunch." This textual suffering occurred to my person approximately two weeks ago, and I am pleased to share the overly-detailed account below.
super vidalista uk After I read the text message, the following realization engulfed my conscious thoughts: I would have to rise from my bed at a reasonable hour, put on clothing, and rehearse a handful of anecdotes that could connect to a vast spectrum of potential conversation topics.
I considered backing out from my wretched fate, but then I remembered that I really do value my friend. I foresee our friendship lasting at least a few more years; if I don't meet the sister now, it will just be dangling over my head for the foreseeable future.
On Brunch Morning, I resolved to put on a good face and happily fork over fifteen dollars for wet eggs and four dollars for a thimble of coffee. I was not at my tip-top mood, but my friend and her sister never would have guessed by my beaming visage as I greeted them outside the cafe.
Friend, Sister, and I brainstormed our menu decisions aloud and giggled about how many mimosas we could stomach in one sitting. After twenty-three sentences of conversation with Sister, my attitude did a 180. I wasn't just sitting there tolerating her presence: I was enjoying it.
I enjoyed it so much that when Friend had to use the restroom, Sister and I had an effortless conversation without any nervous phone-touching or window-gazing. Where had this enchantress of talking and human connection been hiding all this time?
When Friend returned, I saw a look of jealousy dart across her face. Sister and I were getting along a little too well. Were we about to make her the odd one out?
I didn't want to play the part of traitor, but I also didn't want to give up on a new friendship that was blossoming at a rate that would put Jack's beanstalk to shame.
A complicated emotional matrix of who's-the-third-wheel underscored an otherwise lovely dining experience. To ease tensions and distract from misgivings, I bought everyone a dessert mimosa and covered the tip.
I was, despite my loyalty to Friend, utterly enamored by Sister—the way that her arm held a bracelet, the way her nose wrinkled when the waitress announced that the omelette du jour featured cilantro, the way she wove a rich narrative detailing the previous night's failed attempt to go dancing.
Her words hit my ears like oil hitting the Tinman's rusted joints. She made me feel so alive! I laughed easily at all of her jokes, and she seemed to appreciate my pragmatic side.
Friend looked at her phone and frowned. She announced that she had to leave immediately for urgent work-related purposes. Sister and I groaned empathetically, but we both explained that we wanted to stay out a while longer.
We spent the afternoon wandering the city streets, window shopping, scolding men, and discussing our fondest memories of Friend. It was, in short, an unstoppable explosion of friendship.
You might be thinking—based on my heightened diction and impassioned tone—that Sister and I are romantically compatible. Your mind is in the wrong place. We had stumbled into something wonderful, but that something was distinctly within the realm of friendship.
After our glorious afternoon jaunt, I felt riddled with anxiety. I needed to publicly choose between Friend and Sister. Partaking in friendship with both would result in hurt feelings, guilt, jealousy, and confusion. My faint heart is ill equipped to handle all that.
Ultimately, I chose Friend. Sister lives hundreds of miles away and no longer participates in social media which are obstacles to our friendship and the only reasons she did not earn a perfect 5-star rating.


text:
You have too many mobile apps in your smartphone that serve several of your purposes like chatting, shopping and collaboration. This is the same story with millions of people having smartphones. The craze for mobile apps among the smartphone users has made this a million dollar industry. Every hour a new mobile app is being added to your favorite app store. So, if you too struck with an idea of having your own mobile app, you can do it right now. Just a few simple guidelines and you will be up with your brand new mobile app.
Let your first ever mobile app become a huge success. These step-by-step instructions will guide you to go ahead.
1. Define Your App Objective
Before going into it, define your mission behind the app. Do you want to earn money from your app or you just encountered a problem, which this app will solve? Will you dedicate this app to the end users to make their life slightly better? Your purpose behind the app might be anything but the best part is that 'you have a purpose'.
2. Do Your Research
Once you are up with your goal, start doing research. The research will give you a better insight about the mobile app you have planned. An exhaustive research will clear the basic flow of your proposed app. It will answer the following:
- Apps, similar to yours
- App design that you can adopt
- Technical requirements for your mobile app
- Ways to market and monetize the app
It's almost impossible to come up with a unique app idea, as there are millions of apps already running around your concept. Don't get discouraged. You just need to focus on your thought and explore ways to make your app more user-centric.
3. Design the Lay Out and Set the Features
So far, you are quite clear about a mobile app you need. Now, get your ideas documented. Put your thought on pen and paper and draw a precise story board / wire frame of your mobile app. It's better to use automated wireframing tools to accomplish the purpose. There are several prototyping tools available such as Balsamiq, Moqups, and HotGloo that can be used to create a mock-up. These tools enable you to drag and drop all the placeholders with graphics into the place and see how the app will function.
4. Test Your Prototype
Once you're done with the prototype, give it a test run. Invite your colleagues, friends and relatives to review the prototype. Ask them for their honest feedback. Watch them carefully how they are using the app. Note down the flaws and errors in the prototype that might hamper user experience later. The prototype testing will help you in two ways. First, it will help you to rectify the design errors in the initial stages and second it'll help you to escape the annoyance of being stuck, once app goes live.
5. Play with the core Features
Your proposed mobile app may have numerous features to support its functionality, but when you begin, put the core features only. There are many features that you can add up in your app later. Include only those features that deliver the core idea of the app. To do so, watch your prototype closely to decide which features can be removed. This will help you to cut down the initial cost of development and make your app quick to the market.
6. Hire a Designer / Developer
Since you have big plans for your app, don't leave it to mere experiments. Hire an agency or an apps development expert to make things done. Before zeroing on a web development agency check their testimonials and details about the mobile apps, which they have created so far. Explore their portfolio to find if it contains an app similar to yours.
7. Create Your Developer Account
To sell your app via premier app stores, you need to register first to get a developer account. It will enable you to sell your app using their platform. While registering, you'll be prompted to tell whether you need to get registered as a company or an individual. It's worth mentioning that app stores charge a few bucks for the registration on their platform.
8. Integrate Analytics to Get App Insights
Once your app is up for sale and download on app stores, use analytics to track app downloads, user engagement and retention for your mobile app. It will give you an idea how your app is performing. You may use free or paid analytics tools to get it done.
9. Ask For Feedback and Review
Once your app goes live, ask users for their reviews and feedback. It'll help you to improve and enhance your app. Take their feedback seriously and work on the flaws of the app, if reported. Changes and improvements are not constant, so keep your eye on the feedback. It will help you to make your app more happening and popular.
* Beginner Guide To Mobile Apps Development


text:
Toy has a friend called Nop , who owns a block of land at Doi Saket, about 20 km outside Chiang Mai. At the moment it is a part of a working rice farm.A neighbour works the farm and harvests the rice in return for keeping the land tidy and clear of weeds etc.Yesterday we decided to pay a visit. Nop has no immediate plans to build a house. He regards the land purchase as an investment.
Nop's neighbours are Allan, a Welshman who has been in Thailand 17 years, and his Thai wife of 13 years , Amorn. They are building a beautiful home there, surrounded by paddies and with great mountain views.
On the way home we called in to the Kuang Udom Thara Dam, built across the Mae Guang River , for a photo session. The rice farms get their water from here.


text:
Queen Creek, AZHome Menu
Code Compliance (Neighborhood Preservation)
The Town of Queen Creek's Code Compliance (Neighborhood Preservation) staff enforces zoning, property maintenance, noise, signage, graffiti and construction activity regulations found in the Town Ordinance.
The Division seeks to take a proactive approach by providing programs and opportunities for residents to better the community through neighborhood cooperation and community beautification.
The following is a list of some of the most common issues that staff addresses on a regular basis:
- Door to door solicitation sign
- Noise Issues
- Signs
- Graffiti
- Green Pool
- Mosquito/ Dust control
- Property maintenance
- Town Code
- Weed Control
To contact the Code Compliance (Neighborhood Preservation) division, please call 480-358-3307 or
Report an issue online
PLEASE NOTE: Failure to provide contact information with your submitted complaint, will not allow the Town of Queen Creek staff to provide you with updates on the complaint. You can, however, always call the Code Compliance Division at 480-358-3307 to receive updated information.


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The Future Is Here: What You Need to Know About Machine Learning and AI
While recent research shows that only 41% of customers prefer to contact companies via traditional "voice" channels, contact centers are still managing most customer interactions over the phone. Perhaps that's why 39% of customers would rather clean a toilet than reach out to a contact center? The good news: technology is making it easier than ever to understand customers and serve them more efficiently and effectively in their channel of choice. AI and Machine Learning are no longer futuristic concepts; when leveraged correctly, you can ensure more timely, relevant, and personalized service. The future is now. Are you ready?
In this webinar, you will learn:
* How to prepare for an AI implementation (IT, pperations, and knowledge management considerations)
* How AI can enable more personalized, consistent, and conversational service
* How AI can drive down the cost per contact
* How other organizations are using AI to improve the customer experience
Join us for an interactive and informative hour, complete with live audience Q&A.
Apr 18 2018
62 mins
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Esteban Kolsky, Barry Givens, Erica Marois (moderator)
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5 Omnichannel Lessons Learned the Hard Way
Feb 18 2020
7:00 pm
60 mins
Scott Sachs (SJS Solutions); Brian Spraetz (Five9); Roy Atkinson (Moderator)
There is no doubt that your organization should provide a consistent customer experience across all communication channels. Fielding customer inquiries and providing information in multiple, disconnected channels can contribute to errors, miscommunication, and a disrupted customer journey that forces customers to repeat information. As a result, this can contribute to an increase in customer churn. Omnichannel, however, can create connected customer journeys and exceptional customer experiences.
In this webinar, you will learn about some omnichannel pitfalls you can avoid, including:
• The wrong technology (added on top of legacy systems)
• Agents not cross-trained, leaving channels unstaffed or unavailable
• Inaccurate metrics and KPIs
• Insufficient or disorganized customer information
Join us to gain valuable knowledge so that you don't have to learn your lessons the hard way.
Save your seat
2020 Vision: Contact Center Trends to Watch
Jan 22 2020
58 mins
Roy Atkinson (ICMI)
In one short decade, tremendous change has reshaped contact centers: from social media to chatbots to video, new channels and ways of serving customers abound; omnichannel, workforce, knowledge management, and more have streamlined contact center operations; and artificial intelligence, machine learning, and natural language processing are fundamentally changing the ways we connect with customers, both internal and external. It was an exciting, sometimes exhausting, decade…but what do the 2020s have in store for contact centers?
Drawing on ICMI's industry-leading research and input from ICMI's Featured Contributors and thought leaders, this webinar will present important trends for 2020 and beyond. We'll not only explore what's trending, but also why these topics are important for your contact center's future:
• Employee experience
• Automation and AI
• Cloud and CCaaS contact centers
• Knowledge management
• Self-service
• Social customer care and social media
• Recruiting challenges
• Rediscovering the human factor
• And more!
Watch now
Improving Your Agent Experience, One Step at a Time
Dec 11 2019
60 mins
Chris Hanna (Evolving Management); Gayathri "G3" Krishnamurthy (NICE inContact); Roy Atkinson (moderator)
Recent research on the state of agent experience and engagement in today's contact centers revealed how and why agent experience (AX) is foundational for good customer experience (CX), and how organizations are measuring AX. Based on this and earlier research on the topic, ICMI has developed a maturity model for AX.
In this webinar, we'll explore the maturity model, as well as the underlying research, and explain how organizations can improve AX one step at a time, netting better results for the organizations and for their customers.
Attendees will learn:
- How to approach the challenge of motivating agents over the long haul
- How to establish a framework for AX maturity
- The five stages of AX maturity
- How to improve the agent experience, one step at a time
Watch now
Get Your Contact Center Privacy Right: GDPR, CCPA, and You
Nov 20 2019
60 mins
Gary Audin (Delphi); Evan Dobkin (Talkdesk); Roy Atkinson (moderator)
Recent and forthcoming regulations require businesses to give consumers more information about what data is collected from them and how it is used, as well as increased ability to opt out of use of their data. GDPR (the European Union's General Data Protection Regulation), CCPA (the California Consumer Privacy Act), and other regulations carefully prescribe the responsibilities of businesses to protect data as well as the consequences for not complying.
More of these regulations are coming. In addition, information crossing the wire between the consumer and the business should be as secure as possible from cyberattacks and third-party interception.
- How are current practices affected by new requirements?
- How do compliance requirements impact current and future technology purchase decisions?
- What needs to be done now to prepare staff for changes in processes and procedures?
This webinar will help you draw your roadmap for compliance now and in the future.
Watch now
Optimizing Staffing and Scheduling with Automation
Oct 16 2019
49 mins
Wendy Fowler (Quality Service Solutions); Adam Aftergut (NICE); Megan Selva (moderator)
In this webinar we will discuss minimizing or eliminating the "paperwork" drudgery of staffing and scheduling by automating these key workforce management (WFM) processes. According to ICMI research, 24% of organizations have contact center managers who are in charge of scheduling, while 75% have dedicated managers or teams to do this work. If staffing and scheduling can be addressed through automated processes, these managers would be freed to focus more on the important people and customer relations aspects of their jobs. We will explore the uses and possible ROI for these tools
During this webinar, you will learn:
- How much time conact center managers are spending on staffing and scheduling
- Which processes can and should be automated to free management time
- How you can plan and implement automation in your organization to cut wasted time and effort
Join us for an interactive and informative hour, filled with practical tips, and complete with live audience Q&A.
Watch now
Benchmarking: Identifying the Right Metrics and KPIs
Sep 18 2019
61 mins
Jeff Rumburg (MetricNet); Evan Dobkin (Talkdesk); Roy Atkinson (moderator)
Identifying, tracking, and reporting on the right metrics and KPIs is critical for the management of the contact center. Everything from the strategic positioning of the contact center to staffing, scheduling, and operational needs depends on getting the metrics right. Benchmarking helps organizations understand where they can improve and where they are excelling compared to the competition.
In this webinar, benchmarking expert Jeff Rumburg will discuss current statistics and best practices for measuring progress towards your contact center's goals.
Watch now
4 Keys to Improving Agent Satisfaction
Aug 21 2019
60 mins
Chris Hanna (Evolving Management); Gayathri "G3" Krishnamurthy (NICE inContact); Fancy Mills (moderator)
Customer satisfaction has long been a top priority for the contact center, but in today's competitive job market, agent satisfaction is a growing concern for leaders. In a traditionally high-stress, high-turnover industry, every leader wants to know the secret to agent happiness. There's no magic bullet, but based on brand new ICMI research, we've identified four keys to improving the employee experience in the contact center. What do the most engaged employees have in common, what are the top drivers of dissatisfaction, and how might this new insight help your team improve morale and performance, all while boosting CSAT? Join us on August 21 for an eye-opening discussion!
During this webinar, you will learn:
- What the most satisfied contact center agents have in common
- What new ICMI research reveals about top drivers of agent dissatisfaction
- How you can better align your people, processes, strategy, and technology to improve both the employee and customer experience
Join us for an interactive and informative hour, filled with practical tips, and complete with live audience Q&A.
Watch now
4 Ways to Use Analytics to Achieve CX Excellence
Jul 17 2019
56 mins
John Goodman (Customer Care Measurement & Consulting); Abby Monaco (NICE); Erica Marois (Moderator)
When it comes to delivering better customer experiences, ICMI research is finding that businesses have real gaps in their analytics and Voice of the Customer programs that inhibit their success with both customers and frontline staff. Most survey and monitoring samples are invalid, leading to poor morale, frustrated supervisors, and spurious conclusions.
Only 15% of contact centers are using sentiment analytics, while 53% have no plans to implement them in the near future. Pair that with the fact that only 23% of quality monitoring programs are automated, and the result is that there is a distinct lack of qualified and quantified knowledge of customer pain points or how to solve them. It's critical for businesses to better understand where customer experiences are negative and turn them around. It's also just as critical to enable agents to avoid negative encounters and properly address them head on when unavoidable. Join us on July 17 to learn more about how you can utilize four best practices to turn your competitive woes into wins.
During this webinar, you will learn:
- Radical approaches to sampling, analysis and packaging feedback for greater impact
- How AI sentiment analysis can drive your quality programs
- Why and how you should apply analytics across all your service channels
- Creating a compelling business case for CFOs and positive motivation for CSRs
- What predictive analytics looks like in action, and how it can benefit the entire business
- How analytics-driven quality management empowers contact centers to drive more strategic value
Join us for an interactive and informative hour, filled with practical tips and audience Q&A.
Watch now
How to Mitigate Fraud, Reduce Customer Friction, and Boost Productivity
Jun 19 2019
59 mins
Andrew Gilliam (ICMI Featured Contributor); Craig Pentz (Neustar); Erica Marois (Moderator)
According to 2019 research, almost half (46%) of contact centers are unhappy with their current authentication method. While implementing fraud mitigation measures can often feel like a burden, contact centers can benefit tremendously from better data intelligence & authentication practices. From more personalized service to greater operational efficiency and a more effortless experience, the opportunities are exponential.
Are you ready to reap the benefits of more satisfied customers, happier agents, and more accurate and secure data? Join us on June 19th!
During this webinar, you will learn:
- The latest best practices in fraud mitigation, which will help you protect both your customers and your contact center
- How to identify critical points along the customer journey that can improve the overall experience—for agents and customers
- How and why data intelligence plays a crucial role in driving operational efficiency
Join us for an interactive and informative hour, filled with practical tips, and complete with live audience Q&A.
Watch now
Practical Ways to Boost Agent Morale
May 22 2019
62 mins
Jeff Toister (Toister Performance Solutions, Inc.); Darryl Addington (Five9); Erica Marois (Moderator)
Is agent morale a top challenge for your team? Pizza parties, contests, and ping pong tables are fun, but they're not enough to move the needle. Even leaders with the best intentions tend to struggle to get agents to bring their best selves to work each day. The result? Disengaged agents, poor service, and frustrated customers. It doesn't have to be that way! Join us on May 22 to find out how you can practically refine your people, process, and technology strategies to overcome some of the common obstacles to high morale and engaged employees.
During this webinar, you will learn:
- The counterintuitive reason why motivation is a top challenge for contact center agents.
- A critical link between agent morale & empowerment that's vital to delivering extraordinary customer experiences
- How Five9 Genius™ Intelligent Cloud Contact Center can empower your agents, helping you transform both the employee and customer experience
Join us for an interactive and informative hour, filled with practical tips, and complete with live audience Q&A.
Watch now
Survey Says: It's Time to Reimagine Quality Management!
Apr 24 2019
62 mins
Fancy Mills (ICMI); Lauren Maschio (NICE Nexidia); Erica Marois (Moderator)
According to new ICMI research, only 16% of contact center leaders strongly agreed that their QA program was setting them up for success. Are you part of the 84% that aren't completely sold on your QA program? If so, mark your calendar! Join us on April 24 to get an exclusive first look at the soon-to-be-released results from our recent quality management and analytics study. Whether you're looking to benchmark your current practices against your peers, or seeking ways to refine your approach to analytics and quality management, you don't want to miss this!
During this webinar, you will learn:
- What ICMI's research reveals about the current state of quality management and analytics in the contact center
- How contact center leaders feel about the impact and influence of quality management on their organizations
- How you can leverage predictive analytics to take your quality to the next level
Join us for an interactive and informative hour, complete with live audience Q&A.
Watch now
How to Build a CX Dashboard that Drives Better Results
Mar 20 2019
61 mins
Lauren Volpe (Fareportal); Shorit Ghosh (Clarabridge); Erica Marois (ICMI Moderator)
According to 2018 ICMI Research, customer experience strategy is a top priority for contact center leaders this year. The challenge? Determining which KPIs to use to track success, and interpreting all the data already available to drive meaningful results.
Join us on March 20 as we walk you through the ins and outs and CX metrics, and help you discover new ways to understand even the most complex customer feedback. We'll also show you how the contact center can deliver actionable insights that will fuel success across the rest of the business.
During this webinar, you will learn:
- How to determine the right mix of CX metrics for your team
- How to design dashboards that measure what matters most to customers and inspire agents to deliver
- How to better leverage contact center data to drive operational excellence
Join us for an interactive and informative hour, filled with practical tips, and complete with live audience Q&A.
Watch now
Where Are You on the Path to Omnichannel? Learn How to Move Forward
Feb 20 2019
58 mins
Scott Sachs (ICMI Business Associate); Abby Monaco (NICE Nexidia); Erica Marois (Moderator)
The word omnichannel has dominated both contact center and marketing conversations for many years now. But according to ICMI research, less than one-third of contact centers in this community consider themselves truly omnichannel. Making the most of existing contact channels, customer data, and analytics can feel daunting. Taking it all to the next level? Even more so.
If you know your contact center needs to evolve, but you're not sure how to take the next step, this is the webinar for you! No matter where you currently are on the path to omnichannel, we'll break down the complexity, dispel common myths, and help you prepare for the future.
During this webinar, you will learn:
- How to apply ICMI's three-phase approach to moving from multichannel to omnichannel
- What's next for journey mapping and customer analytics
- How omnichannel service is transforming the future of the contact center—and what you need to know to stay ahead of the trends
Join us for an interactive and informative hour, filled with practical tips, and complete with live audience Q&A.
Watch now
Innovate your WFM: How to Improve Contact Center Forecasting and Scheduling
Jan 23 2019
60 mins
Vicki Herrell, SWPP; Ric Kosiba, Genesys; Steve Kosiba, Genesys; Erica Marois, ICMI (moderator)
When asked to share their most daunting challenges, contact center leaders in the ICMI community listed hiring, scheduling, and long-term planning at the top of the list. Can you relate?
Join this webinar to learn how you can improve the building blocks of WFM, scheduling and long and short-term forecasting, using machine learning and cloud computing. These new processes improve accuracy and dramatically improve solve times, hinting at a new class of contact center WFM analytics, which will improve WFM efficiency and agent engagement.
If you're ready to transform your planning and scheduling process, you don't want to miss this complimentary webinar in partnership with Genesys and The Society for Workforce Planning Professionals (SWPP).
During this webinar, you will learn:
- What's next for contact center WFM, from spreadsheets to AI and everything in between
- Innovative scheduling techniques that can boost agent engagement and productivity
- How to reduce staffing costs without sacrificing quality
- How to improve long-range contact center forecasting
Join us for an interactive and informative hour, complete with practical tips and a live audience Q&A.
Watch now
How Mature is Your CX? Planning for Success in 2019
Dec 12 2018
62 mins
Nate Brown, Cofounder, CX Accelerator; Chris Bauserman, VP, Product Marketing, NICE inContact; Erica Marois, ICMI (moderator)
Most contact centers operate with the goal of delivering exceptional customer experiences, but how many achieve that objective? Executing on big vision customer experience initiatives is daunting, and if no one "owns" the strategy, it's nearly impossible to attain the desired results. How will your team achieve success in the year ahead? Join us for this can't-miss webinar that will help your organization drive meaningful CX improvements in 2019.
In this webinar, you will learn:
* What NICE inContact's 2018 benchmark survey reveals about 2019 CX priorities
* What CX maturity means, and why it's important
* How to assess your current state of CX maturity
* How to elevate your level of CX maturity
Join us for an interactive and informative hour, complete with live audience Q&A.
Watch now
10 Ways Contact Centers Annoy Their Customers (and How to Stop)
Nov 6 2018
60 mins
Jenny Dempsey, Leslie O'Flahavan, Patrick Russell, Erica Marois (Moderator)
Have you ever had an annoying customer experience? Are you annoying your customers? During a recent #ICMIchat, we asked participants to share their biggest customer service pet peeves. Some of the answers might surprise you. Join us for this fast-paced, fun, and practical webinar. We'll reveal a list of the top ten ways call centers exasperate their customers, and also offer up tips for breaking the bad habits.
In this webinar, you will learn:
•The top ten ways call centers frustrate customers
•How to avoid committing common customer service failures
•How to deliver more seamless and satisfying agent and customer experience
Join us for an interactive and informative hour, complete with live audience Q&A. Come ready to take notes and ask questions!
Watch now
5 Contact Center Trends to Watch in 2019
Oct 17 2018
59 mins
Michael Pace, Erica Mancuso, Darryl Addington, Erica Marois (moderator)
Fast forward to end-of-year reviews in 2019. What will your team have accomplished? Will you be proud to report on soaring CSAT scores, transformative process improvements, and unprecedented profits? If you want to set your team up for success in the year ahead, now's the time to start planning. Join us for this eye-opening discussion on the trends you need to watch as you prepare your contact center for the future.
In this webinar, you will learn:
* What AI and Machine Learning will really mean for the contact center, and the practical steps you can take now to ensure smooth implementation
* How to deliver an employee experience that will attract and retain top talent
* What's next for customer experience
* How digital transformation will impact the contact center in the years ahead
Watch now
How JetBlue Is Putting Humanity Back into the Airline Industry
Oct 4 2018
56 mins
Laurie Meacham, Scott Morris, Mike McCarron, Erica Marois (Moderator)
In an increasingly crowded marketplace, customer service has emerged as one of the last frontiers for competitive advantage. But in a rush to be everything to everyone, many companies are overlooking one enduring need of its customers: the desire for human connection. JetBlue was founded on the mission to "bring humanity back to air travel." During this webinar, you'll hear how customer service has set the airline apart in the past, present, and vision for the future. You'll also learn how companies in any industry can apply lessons JetBlue has learned to deliver more practical, personalized, and delightful service experiences.
In this webinar, you will learn:
- How to bring people, process, and technology together to deliver more customer-centric service
- How to humanize the customer experience
- How JetBlue leverages customer service as a competitive differentiator
Join us for an interactive and informative hour, complete with live audience Q&A.
Watch now
How to Get Your Team to Deliver Consistent Service
Oct 1 2018
32 mins
Adam Toporek
Consistency is a common challenge for contact centers and organizations of all shapes and sizes. How do you get employees from different teams, backgrounds, and locations to deliver the same experience? Adam Toporek, author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines, has practical advice to share that will help you elevate the customer experience.
In this webinar, we will discuss:
-Why consistency is such an essential component of customer experience
-Common causes of inconsistent service
-Basic steps your team can take to deliver a more consistent customer experience
Invite your team members to join us for this special edition webinar. It's the perfect way to kick off Customer Service Week!
Watch now
Forecasting the Future: Strategies for Long-Term Contact Center Planning
Sep 12 2018
59 mins
Justin Robbins, Paul Chance, Erica Marois (Moderator)
With all of the change that's happened in contact centers over the past 10 years, it may be daunting to think about the years ahead, but it's a necessary and revealing exercise. Strategic, long-term planning enables organizations to prepare for and anticipate investments in technology, shifts in their workforce, and evolutions in their methods for delivering service. But how far out should a long-term plan go? And what should or shouldn't be included in the process?
In this ICMI webinar, you'll hear from contact center expert Justin Robbins on how long-term planning has changed in recent years, what's the most effective data for future planning, and ways to leverage the changes in technology and customer expectations to your advantage.
Attend this webinar to learn about:
- Designing long-term models for staffing and planning
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Title: The Future Is Here: What You Need to Know About Machine Learning and AI
Live at:
Apr 18 2018 6:00 pm
Presented by: Esteban Kolsky, Barry Givens, Erica Marois (moderator)
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The Future Is Here: What You Need to Know About Machine Learning and AI
Esteban Kolsky, Barry Givens, Erica Marois (moderator)
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On Thursday 9th February there will be a public meeting in Aberdeen Central Library to discuss what is at stake and what the options are for Scotland.
The event is jointly organised by the Centre on Constitutional Change and Europe Direct Information Centre Aberdeen
University of Aberdeen Vice-Principle Margaret Ross will chair the event and the speakers and their specific topics will be as follows:
Professor Paul Beaumont, University of Aberdeen – What Are the Options for Brexit?
Professor Claire Wallace, University of Aberdeen – Migration and Freedom of Movement
Professor Michael Keating – Options for Scotland
James Bream, Grampian Chamber of Commerce – What Does Brexit Mean for Business in North East Scotland
The event itself will run from 6pm – 8pm and coffee and tea will be available from 5:30pm.
For more information and to register for this free event, go to the Eventbrite page.


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Monthly Archives: January 2012
Extend Your Vocabulary Easily with Membean.com!
We've recently been trying out a brand new web service which aims to help you to extend your vocabulary. Membean is a really fun way to "lock in" new words – through a variety of methods.
We asked Membean Founder and CEO Ragav Satish to explain more about the goals of this valuable site:
"Membean is a unique web-based vocabulary learning environment that has its roots in research on human memory and learning. At Membean vocabulary comes to life through engaging video, rich imagery, interactive visualizations, quirky memory devices and unforgettable passages. Once a word is learned it must be maintained in the memory. This is where Membean's unique Adaptive Reinforcement Engine comes in. Based on your interaction with the tool, it knows when to show you a new word, what questions to ask you and when you need to re-learn a word." It really is fantastic! Here is an example of a word definition page, for the word "panache":
The other great thing about Membean is that it really motivates you to learn – plus it is totally addictive! You can sign up for a free membership today, and find out what we mean!
New Free Printable English Lesson to Download Now!
Talk a Lot Intermediate Book 2 – Unit 2.2: English is a Big Boiling Pot of Delicious Steaming-Hot Word Stew!
An Evening of Love Songs – Still a Few Tickets Left!
There are still a few tickets left for our very special concert in aid of English Banana Trust. Check out the details below! Hope to see you there.
Tickets are available from the venue here:


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A Trusted Personal Injury Firm
Wells, Call, Clark, Bennett & Clawson pc is a Northern California injury law firm focused exclusively on representing people who have been seriously injured or victimized by the wrongful conduct of others.
Clients from across California and the Western U.S. count on our demonstrated ability to achieve justice, even in the most unique and difficult personal injury and wrongful death cases. Although we cannot guarantee a certain outcome, we do have a strong track record of success. We have obtained hundreds of millions for past clients.
Easily Accessible And Responsive
To provide clients with optimal service, we have offices in Fairfield, Vacaville, Vallejo, Napa, Richmond, and Woodland. The attorneys who practice in these offices live in and are committed to the best interests of the surrounding communities.
You can also count on working with one of our experienced attorneys. While some law firms force clients to deal only with paralegals or an investigator, we believe you deserve access to an actual lawyer who will take the time to listen.
Learn what to expect from your first consultation with us.
Our Commitment To Clients
At Wells, Call, Clark, Bennett & Clawson pc, we are dedicated to getting you started on the road to recovery, which means helping you obtain the medical treatment you need, dealing with the insurance companies and pursuing the maximum amount of compensation.
Let us put our extensive experience to work for you today. If you or your loved one has been seriously harmed through someone else's negligence or misconduct, please call our personal injury lawyers at (800) 847-8765 or contact us online.
We offer a free consultation and never charge any fees unless we win a settlement or verdict for you. We even can advance court costs.
Los Abogados hablan español


text: lafamilydub Mexico-Miami La Family Dub is a "Familia" integrated by music selectors, musicians, activists, producers, rebels, photographers, filmmakers, designers and more cabrones. LFD was born some years ago in the heart of Mexico City. Friends sharing their music collections turned into partied, which turned into requests to throw parties. The vibe was a new sound in Mexico City, mixing everything from Dancehall to Cumbia. While LFD is a collective of artists with a love for music it takes its roots in being a "Familia" that has grown and can be found in Mexico City, Guadalajara and Miami. This diversity of local, means that LFD might be throwing simultaneous events at anytime. Additionally, LFD resides in a vein of visual anthropology that can be found in current projects such as, documentaries, art shows, and magazines. LFD has performed in Mexico, Japan, Brazil and collaborate with great acts, such as Nortec Collective, Sidestepper, King Chango, DJ Afro, Six Degree Records & more. RESPECT! LA FAMILY DUB lafamilydub's tracks Euruapan Riddims Mixtape '08 by lafamilydub published on 2012/06/28 03:10:26 +0000 Quantic - Dog with a Rope feat. Don Roberto (La Family Dub's Comca'ac Remix) by lafamilydub published on 2011/03/10 21:53:03 +0000 Far East Ragga Chingón by lafamilydub published on 2010/04/11 05:20:33 +0000 La Family Dub - "Hot As Curry" Mixtape by lafamilydub published on 2009/07/22 19:21:41 +0000 El Nato (La Family Dub Champeta-Soca Remix) by lafamilydub published on 2009/05/22 19:15:12 +0000 Cumbion Mateos by lafamilydub published on 2009/02/06 04:57:44 +0000


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Go Back
Go To Articles Directory Home Page
To get the current article, - See Below (at the bottom of the page) -.
For top news titles, see below.
Web sites and videos listed in this page are frequently updated.
If you find that this page is useful (quality of web sites, images and videos, ...), you can add it to your favorites.
Bookmark Page !
HughesNet Is The Obvious Choice For All Of Your Broadband Internet Needs
There Are Lots of Advantages to Surfing the Internet with HughesNet . In many ways satellite technology is the ultimate communication technology, so it's really no wonder that it would also be the ultimate technology for providing access to the Internet. In fact, HughesNet has made satellite Internet connections accessible to a variety of home and business users all over .
About the Author: You will find only the best HughesNet satellite Internet deals in J. Hall's articles. Check back frequently for new submissions from Hall about Satellite Internet and how you can find the best /HughesNet services for your home and family.


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The risk resulting from inadequate or failed internal processes, systems, human error, or from external events related to any element of payment, clearing, and settlement systems.
ORM in NPCI:
NPCI identifies and assesses the operational risk inherent in all its material products, activities, processes and systems. Furthermore, NPCI ensures that before new products, activities, processes and systems are introduced or undertaken, the operational risk inherent in them is subject to adequate assessment procedures.
The Objectives of NPCI ORM framework is:
• To identify, evaluate & control, measure, monitor and report operational risks for all Units across the organization.
• To develop a "risk aware" culture that encourages all staff to identify risks and associated opportunities and to respond to them with cost effective actions.


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James Publishing
90 results
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Bankruptcy Courts & ProceduresA comprehensive guide to the entire bankruptcy process, including involuntary, creditor, and adversary proceedings.Publisher James PublishingIn StockStarting from $239.00
Legal Secretary Federal LitigationHow to file federal pleadings and papers, document completion and filing requirements, and a directory of names, addresses, telephone numbers and more for each federal court.Publisher James PublishingIn StockStarting from $239.00
Texas Probate Forms and ProceduresThis timesaving combination of forms and law covers each key procedural step with: the relevant code sections, summaries of the interpretive cases, and advice for avoiding common pitfalls.Publisher James PublishingIn StockStarting from $247.00
Personal Injury HandbookForms, checklists, and tips to help you maximize the value of your cases. Case selection, investigation and discovery, selecting your expert, defense medical exam, deposing the defense expert, overcoming settlement hurdles, and more.Publisher James PublishingIn StockStarting from $247.00
Litigating Sexual Harassment & Sex Discrimination CasesPractical information for employers and human resource departments on avoiding sexual harassment and sex discrimination claims.Publisher James PublishingIn StockStarting from $239.00
Maximizing Damages in Small Personal Injury CasesLearn how to choose small to medium-sized personal injury cases with the best chances of success, and how to efficiently deliver the biggest results. Includes pattern responses to adjusters, case-screening rules, cost-reducing techniques, sample letters, discovery, motions and more.Publisher James PublishingIn StockStarting from $247.00
California Pretrial Practice & FormsA step-by-step guide to procedures, practice-proven strategies, and over 190 digital forms and 3,600 recent case citations.Publisher James PublishingIn StockStarting from $290.00
Asset Protection Strategies & FormsA complete planning toolbox with: a full range of domestic and international structures, from simple spendthrift clauses through equity strips to collapsing bridges.Publisher James PublishingIn StockStarting from $239.00
Trial ObjectionsWhen and how to make and meet objections more successfully. This quick-reference book covers the full range of objections, complete with over 100 pattern objections, tactics, forms, suggested responses, necessary foundations and hundreds of state and federal cases.Publisher James PublishingIn StockStarting from $239.00
Pattern Cross-ExaminationsStrategies, angles of attack, and pattern cross-examinations for common fact patterns in 10 broad areas of civil law, including: personal injury, medical malpractice, employment, and insurance.Publisher James PublishingIn StockStarting from $247.00


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A while ago I posted on Facebook that Wishtrend, a Korean online store with amazing products and brands, is searching for product testers for the KLAIRS Midnight Blue Calming Cream and I was so lucky when I heard that I was chosen to try it out. For about 2 ½ weeks I'm not using the Midnight Blue Calming cream in my daily routine to tell you what I think of it. In addition to the Klairs Midnight Blue Calming Cream for testing Wishtrend sent 2 SKQIN Dual Sissi Masks wrinkle and moisturizing and 2 SKQIN Dual Sissi Masks wrinkle and brightening to give the skin the needed amount of hydration and care in addition to the spot treatment. Nevertheless my review will be about the cream in this blog post:
What it Claims
The Klairs Midnight Blue Calming Cream is supposed to calm and strengthen barriers in extremely sensitive skin. It helps to soothe and regulate by heat or sebum irritated or stressed skin. The cream is used for targeting smaller areas but with a huge spreadability, so that you only need a small amount to cover your skin areas.
The packaging is very plain: on the box there is a printed pot of the Klairs Midnight Blue Calming Cream on it, the ingredients (see the whole list below), and the directions for application. In that packaging, the midnight cream comes in a pot (30ml) with a spoon in addition for a more hygienic way of application. Of course you can apply it with your fingers, too if you want.
Unlike a moisturizing cream, you don't have to apply the Midnight Blue Calming Cream on the entire face, but only a small amount on the target areas. The cream creates a protective layer over the surface on the skin. It's recommended to regenerate the skin, to be applied on irritated areas and prevent makeup from breaking the protective layer.
First of all: the cream has really a blue color, a kind of pastel blue, which looks beautiful. The consistence is very rich and the cream can easily be distributed. You don't need much of the cream. The cream has a slightly herbal and fresh scent. A little bit similar to mint. As you know I prefer sweet scents, but the scent isn't so strong that you smell it the whole day. In the first moment while using it on the skin it feels a little bit like a gel afterwards, but it absorbs after a moment – not immediately, so that the skin seems to be hydrated, fresh and feels cared.
For daily use I spread a small amount of the cream on my troubled areas to help them calm down. Especially if I have spots with huge irritations I have the feeling that the cream helps to calm the skin down and makes concealer last longer on that spots, similar like a primer in a kind of.
After pore care it helps to make the skin looking healthy and not spread with red points or irritations in such a bad way. Of course it doesn't help you to vanish ALL redness or irritations, but it helps to calm the skin down and making you feel better.
The usage convincing me is not the "daily use" but I'm obsessed by the night use of that cream: I don't only put it on irritated areas or troubled skin, but I use it under the eyes for extra hydration and moisture. Also on areas like small wrinkles on the forehead (damn that mascara application causing them :D ) or around the lips. I have the feeling it slightly helps this very small wrinkles to regenerate and look better in the morning.
All in all the cream is a wonderful spot treatment to give back hydration, helping irritated skin areas and helping the skin to recover from small problems. Of course it won't make all of the skin problems vanish, but definitely it helps to improve the skin quality and making it look better. It's also supposed to use after heat flashes after sun exposer, but since the weather here in Germany isn't so hot and in addition I never had problems with the sun, I can't tell you anything about that fact.
If you want to have a closer look at the cream, you can get it from Wishtrend >>here<<. Wishtrend offers international shipping over 69$ and have a section of free shipping items, which changes after a while. If you want to try out some Korean products, this is the section to take a look at.
On top Wishtrend offers every month new coupons. In April you can use this two coupon codes:
WISHAF10OFF : shopping card order must be over 50$ to get 10% off, but coupon code cannot be combined with other discounts or vouchers.
ACNESOOTHINGSOAP : shopping card order must be over 59$ to receive a free Klairs Be Clean Natural Facial Soap with 10,90$.
In addition if you use my promo code 093070809 you can safe 5 $ immediately on your first order with a voucher.
Water, Cetyl Ethylhexanoate, Butylene Glycol, Glycerin, Sodium Hyaluronate, Caprylic/Capric , Triglyceride, Centella Asiatica Extract, Sorbitan Stearate, Cetyl Alcohol, Butyrospermum Parkii (Shea Butter), Argania Spinosa Kernel Oil, Simmondsia Chinensis (Jojoba) Seed Oil, Sorbitan Sesquioleate, Glyceryl Stearate, Stearic Acid, Portulaca Oleracea Extract, Anthemis Nobilis Flower Extract, Ceramide 3, Polysorbate 60, Bees Wax, Chlorphenesin, Tocopheryl Acetate, Xanthan Gum, Acrylates/C10-30 Alkyl, Acrylate Crosspolymer, Morus Alba Root Extract, Triethanolamine , Brassica Oleracea Italica (Broccoli) Extract, Lavandula Angustifolia (Lavender) Oil, Eucalyptus Globulus Leaf Oil, Pelargonium Graveolens Flower Oil, Citrus Limon (Lemon) Peel Oil, Citrus Aurantium Dulcis (Orange) Peel Oil, Cananga Odorata Flower Oil, Guaiazulene, Acetyl Hexapeptide-8, Lecithin, Acetyl Glutamine, SH-Oligopeptide-1, SH-Oligopeptide-2, SH-Polypeptide-1, SH-Polypeptide-9, SH-Polypeptide-11, Bacillus/Soybean/Folic Acid Ferment Extract, Caprylyl Glycol, 1,2-Hexanediol
All products reviewed on my blog are of my personal opinion. This product was sent to me as a product test by http://www.wishtrend.com . This doesn't influence my own opinion about the product.


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Ivana Hanacek, originally from the Czech Republic, lived in Switzerland and Canada before relocating to North Carolina in 1983. She worked as a chemist in the Research Triangle Park (RTP), the largest research park in the world, and was a business owner before becoming a licensed Realtor in 1994.Ivana has been associated with RE/MAX United since 1999 as a real estate Broker and is consistently recognized for her outstanding performance as evidenced by her repeated attainment of the prestigious RE/MAX 100% Club Award. Additionally, she is an active member of the Triangle International Council of REALTORS (TICOR), whose mission it is to educate the public to the cultures of others in order to better help foreign nationals, new to the area, transition to the American way of life. She is a seasoned professional, top producer and recognized industry leader and speaks fluent English, Czech and some Russian. Specializing in residential real estate, relocation and listing and selling exceptional properties in all price ranges, Ivana assists clients in the Raleigh, Durham, Chapel Hill, Apex, Cary, Morrisville, Wake Forest and Research Triangle Park area.She is a full time, experienced, real estate broker who constantly provides the highest level of professional service to all of her local and relocating clientele. Known for her exceptional service, experience, professionalism, organizational skills, patience and attention to details, Ivana has a broad network of satisfied and repeat clients.


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Ever wanted the convenience of making restaurant reservations on the go? Now you can with their Buick Infotainment System. GM recently announced plans to add the Yelp Reservations app to the GM Infotainment System marketplace, allowing drivers of GM vehicles to reserve tables without having to pick up the phone.
The process is fairly simple: the app automatically searches for and detects all restaurants within a 25-mile radius. Drivers can then search by cuisine type to narrow their search. Once the driver selects a restaurant, they can view the average rating for the restaurant, place a time for the restaurant, and reserve seats (with a maximum cap of ten people). If you have any questions about this process, the app gives drivers the option of calling the restaurant to complete the reservation over the phone.
Aside from the Yelp Reservations app, the Buick Infotainment System also allows for conveniences such as ordering ahead at takeout places (or at Starbucks). You can even pay for gas from inside your vehicle, for a more secure alternative to paying at the pump. The Marketplace, including the new Yelp app, is offered on all 2017 or newer GM vehicles.
Contact us at Richard Karr Buick GMC for more information about this exciting new feature on new GM models.


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Genealogists who began their research in the days when there was only microfilm can remember getting that occasional roll of film that someone was too lazy to rewind.
Apparently the FamilySearch digitization department gets those rolls of film as well.
The roll of film that was digitized (NARA microfilm publication M1880 roll 7) contains Philadelphia Seaman's Protection certificates from 1806 and 1807. Microfilmed alphabetically by seamen, this roll should begin with the last names starting with "I" in 1806 and go through the last names starting with "C" in 1807.
And it does--on the microfilm.
Except that the roll of film was digitized backwards starting with the end of the film and working to the beginning of the roll. The certificates are not out of order. They are backwards.
They were microfilmed in the right order.
Each microfilm image is numbered sequentially beginning with the first one. The "image number" in the Family History browser references the digital image--and not all microfilm images are numbered on the microfilm.
As the image number in the FamilySearch image box gets higher, so should the NARA image number (which was used to number the microfilmed images).
End result: Pay attention when using the digital images. The mistake that was made may not be yours.
All of which makes me wonder how automated this digitization of microfilm actually is.


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just came out of session with ray krenik as my auditor. it was cool. don't know exactly what to say else on that. spotted engrams. went earlier similar to a win.
i thought it was funny that i was more upset for my parents not liking my artwork (artwork being a drawing on the wall using crayons) than i was with getting spanked for drawing on the wall. i was something like 12 to 16 months old at the time.
well, that's all that i can think of to say on that. it was really cool.
thanks ray. thanks LRH.
arc, albert
I?m interested in my case. I?ve never experienced the sensation of being interested in my case before. I definitely was never interested in my case when I was in the CoS. But now, I?ve just come out of session and am hopeful that the next 22 hours of my life go rather quickly so that I can get back into session and take care of more case. Thanks Ray.
Also, I wish to thank my C/S, Pat Freespirit, for making it so that I get to take care of a problem that has been bothering me for quite some time. Thanks much.
Cheers also to LRH.
ARC, Albert


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Medication Optimization Program
Medication Optimization Contributes to Optimal Care
Broadmead Care residents have multiple medical conditions. It's not unusual, for example, for a resident of the Veterans Memorial Lodge to have as many as 25 medical problems. These multiple chronic conditions must be managed concurrently, making it imperative to closely monitor treatment for adverse effects, drug interactions and/or inappropriate dosing.
To best meet this need, Broadmead Care developed a Medication Optimization Program in 2007. An interdisciplinary team of doctors, nurses and pharmacists monitors residents' medications and makes recommendations to doctors to ensure optimal medication utilization. This entails reducing or discontinuing medications whenever possible.
The program provides regular education and information to staff members on topics including: inappropriate medications for older adults; classes of medications such as antidepressants, anticholinergics, diuretics, and oral hypoglycemics; psychoactive drug best practices; and, updates on new medications. The program has also resulted in the development of a new policy on the appropriate use of psychopharmacological medications.


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MADISON, Wis., (3/17/16)--Comprehensive and timely information on fair lending regulations will be the focus of the inaugural Fair Lending Workshop from the Credit Union National Association (CUNA).
Experts at the workshop, set for Aug. 15-16 in Denver, will include attorneys, compliance experts from PolicyWorks and a former employee of the National Credit Union Administration's (NCUA) Office of Consumer Protection.
Attendees will take part in experiential learning that incorporates hands-on exercises, discussions and case-study examinations.
"In recent years, NCUA has placed a greater emphasis on fair lending compliance, so mastery of the regulatory requirements is absolutely critical," said Tracy Blaske, CUNA compliance education director. "This new workshop will help lending, auditing and compliance professionals ensure that their fair lending procedures meet today's standards."
"Examiners were very thorough in their recent fair lending exam, and they requested documents we would never have guessed they would ask for," said Kris Watkins, compliance/security officer, Capital Educators FCU, Meridian, Idaho. "I look forward to this workshop as an opportunity to better prepare for future fair lending examinations."
Topics will include:
For more information and registration, visit http://training.cuna.org/flw.