text:
This is another great event right here in Farmington! We've been working with Matthew Anderson, MD, a talented medical student and soon to be neurosurgery resident who is one of the race coordinators to set up a giveaway of SOMA Movement Studio classes at the 5K race and walk to be held this weekend at UConn Health Center. Here is the link to sign up for this race.
Created in memory of a beloved sister, mother and wife, the Florence Thermidor 5K Walk/Run for Brain Tumor Awareness launches this year. Funds raised at the 5K will go to the Connecticut Brain Tumor Alliance (CTBTA), a non-profit that is dedicated to offering support and compassion to those affected by brain tumors. Florence--who passed away from complications of Glioblastoma Multiforme in May of 2008--is the mother of Sadiya Thermidor, a former student at the University of Connecticut School of Medicine. In order to honor her mother and bring awareness to brain cancer treatment and cure, she has teamed up with CTBTA and members of the UCONN community to put together the race to help find funding to support the research and care systems vital to patients and loved ones whose lives are impacted by brain cancers. For more information on CT Brain Tumor Alliance visit their website here. For questions about the race contact firstname.lastname@example.com.

subset: commoncrawl


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Alventia Llc is located in Morgan County in the city of Decatur, AL. In 2001, the most recent year on file, Alventia Llc released 8,275 pounds of pollutants.
Polluter data was obtained from the Toxic Release Inventory Program. The goal of the Toxics Release Inventory program is to provide communities with information about toxic chemical releases and waste management activities and to support informed decision making at all levels by industry, government, non-governmental organizations, and the public.


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|Mockup screenshot with actual ingame graphics, made by Tsak.
Hi guys, I think I've got some good news for most of you. Chaos Guns is primarily a multiplayer / party game. But as not everybody has enough fellow amigans around as we have, we decided to modify the concept of the game slightly. What you can expect is, that each character can now succesfully finish their own goal - at least. And with 12 characters to choose from, I think it is a nice portion of game accessible for single player. Also - while controlling only one guy, viewport will be expanded to full screen.
We are currently evaluating an idea about controlling the team of characters by one player. There are some options - switchting between characters (via keyboard shorcut), controlling them in each independent viewport or maybe we will make possible to "merge" characters into one, as traditional JRPG are doing this. I think, that at the end, player can select his own prefered way, allowing other players to join and leave the game anytime during game session. But again - this will be investigated further, to deliver best gaming experience possible.
Full beauty of Chaos Guns is hidden within cooperation of four characters - so the main storyline or side quests will be revealed only partialy, when you control less then 4 characters. As controlling 4 guys with one joystick might be cumbersome, we have to figure out ideal settings first - it will be clarified later.
Important notice - in the demoversion there will be no fullscreen mode and you have to have at least two characters, to finish it. Announcment above is only for full version of the game.
I hope that this is exciting news for you, feel free to share and post comments.


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The Essex Gazetteer
The data published here was originally extracted from a booklet compiled by former ESFH member Adrian Stockton and issued to all members in paper format in 2002. We have now added the places in the original Gazetteer to the separate parishes shown on our Essex Parish Map and added Latitude and Longitude co-ordinates and Ordnamce Survey Grid references.
The purpose of the database has always been to help those with ancestors coming from within the bounds of 'Old Essex'. Like all databases it does not purport to cover the seemingly infinite number of place-names that could have been included, some names come with the long list of spelling variations that have been used over the centuries.
We define the Essex Society's territory as New Essex - the modern administrative county served by Essex County Council' together with the two separate Unitary Authorities of 'Southend Borough Council' and Thurrock Council'. The database also includes parts of Old Essex found to the East of the River Lee including the London Boroughs of Havering, Barking & Dagenham, Redbridge and Newham as well as various parishes and places that have now slipped over the borders into Suffolk and Cambridgeshire.
The majority of place-names that are in the gazetteer can be found on modern maps but other names taken from historic maps.
Places were originally located by giving a distance in miles and a compass direction from what is hoped is a better-known location in the County. Such information can only be a rough guide.
Some names and places no longer exist. Many place-names have changed over time. In general, modern names have
been indexed with any well known' alternatives included. OS Grid references and co-ordinates have been provided for those places no longer extant that are as near as we can ascertain to the actual location of the place within the parish.
Click on the direct link to the Essex Parish Map to access and search the Gazetteer from the individual parish page
Search the Essex Gazetteer
Type in a place name or parish name in the box below to search in the Essex Gazetteer
Members Surname Interests
All members are able to update and advertise their own surname interests on line.
Parish Map
See details of each parish and its geographical location. Also see details for each church in the parish and the number of records held.
Visit our Online Shop
To join or renew membership on line, buy CD's, order Record searches and other goods and services.


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Can you still be inspired by marriage if you're divorced? I am/
Did you read this story this week of the Iowa couple who died hand in hand? You must. After 72 years of marriage, the couple passed away an hour apart. Even after 94-year old Gordon Yeager stopped breathing following a car accident, his 90-year old wife Norma's heart was beating through him, strong enough to be picked up on monitors. She passed away an hour later. This post on divorce is inspired by their devotion.
It struck me, particularly in the first and most wretched year of divorce, how some couples I knew moved quietly and slowly away from me.
Some of that was emotional or logistical, as married people faded away into connecting only by holiday cards or never at all. Some women I'd known, friends who'd shared many laughs and cocktails and secrets about relationships, never acknowledged that I'd just ended a decade-long bond. Others asked out of obvious obligations, quickly shifting the subject or never returning calls.
Some couples backed away as I approached to say hello, like my divorce was a cancer they could catch if they were not careful. I was acutely aware of the physical distance those friends placed between us after I watched one friend lean so far back to make space between us that she almost knocked her husband over.
The retraction, particularly by couples who I understood were nervous or taken aback or feeling protective of their own unions or who maybe were going through their own stuff, was palpable. It hurt. But even then, even in that time of much heartbreak, I got it. We need distance from other people's pain. Especially if we think it will help us avoid experiencing ourselves.
And believe me, I have never, ever wished the journey of divorce upon anyone. Not the friend who is always coming this close to filing the paperwork. Not the couple in my extended family who most of us say quietly should have never gotten married decades ago. Not the friends who have (wrongly, emotionally) accused me of wanting them to separate so I would not be along/we could go through it together/have girls' nights/commiserate. Not the people who've stared back at me saucer-eyed because Divorce Girl was giving advice on weddings or sharing money or anything not-bitter about commitment.
No one. I wouldn't wish this on my enemies, let along my loved ones.
In fact, I wish the opposite. I hope my friends have long and healthy and happy marriages. I want the couples I know to dust off a place on their mantels for metallic-edged porcelain plates offered in honor of their golden anniversaries. I want them to find love, grab hold of it, tend to it fiercely and hold its fragile loveliness in the palm of their hands. I want them to be happy -- and if that is together, then I raise my glass to them, observe them, notice and internalize what I see about how they treat each other and work the hard stuff out and stick with it year after year.
Why? Because I need that hope. I need to see that possibility. I need to believe in love that lasts -- through kids and couples counseling and being broke and mental unwellness and diagnoses and boredom and all of the life things that chip away at our spirits and our connection and our memory that this person we chose is sexy as hell and smart as a whip and hilarious and kind and so good for our souls.
Your marriages lift me up. They always have, but especially since I ended my own. My scars, I have long felt, are my own. I never wanted to share them with anyone else.
I have a special affinity for second marriages (no surprise), for love found after emerging from the deepest and darkest wilderness of break-ups. And I love stories of couples who have spent very long lives together, making families and businesses and even entering in to death together, after what had to include immeasurable compromise and radical acceptance and forgiveness and many moments no one else may have ever witnessed.
I hold these marriages close in my heart because I know how easily and quickly that kind of union can come unraveled, leaving only threads of disappointment and anger and mistrust in our trembling hands. I didn't want that for myself. I don't want it for you.
Still, I am no longer sad my marriage didn't evolve into a 50-year anniversary party with multiple generations and champagne toasts. I don't nurse a heartache for its end. (How it ended, the logistics of managing that relationship today? Another story. But the divorce and severing the relationship with that man? I am blessed for it.)
I am also not married to the idea of ever being wed again. I like love a lot. And I love the man I am with now in bigger and more profound ways than I ever thought possible. I don't need marriage to be a part of that relationship or for my life to feel full and complete and with bliss.
But if marriage is serving your spirit and soul and body and family, then I am glad for you. I will send a thought to the universe that it goes on and on so long as it is best for you both. And if it ever does end, or you fear that it may or you find yourself on a path alone, I am here for you. I mean that, too.
Just don't think that I am not a fan of marriage because I had one that failed and I do not choose it again. Don't disregard that I value the ritual and sacredness and hard work and commitment long-term relationships demand. Don't assume that I am not moved to tears, lifted up with inspiration and in awe when I see you walk down the aisle, notice each other across a noisy room, choose each other over and over and over again.
I am. I do. I promise.
Even if it is not for me.


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Christmas just isn't Christmas without my Mom's white cutout cookies. They were one of the first things I learned to bake together with my mom when I was a kid. As much as I try to find something new for cookies each year, I just can't do it. I have to have these. It was really hard, I must say, giving them up when I began low carbing. But then I found I didn't have to!! First I remade them here, but they were not gluten free although very very good! Tasted like the real thing. If you are not dropping the wheat, these are great! But I do have to drop the wheat as I found I was allergic to it, or sensitive to it or something. I can't have it! And I find it takes me 3 days to get over a reaction once I get it. So just not worth it! So I decided today, after searching Christmas cookie ideas, that I came back to these and had to make them gluten free. They turned out wonderful!! Not exactly what Mom used to make but pretty close and pretty dern good.
|I sprayed my parchment paper with non-stick cooking spray and sprinkled lightly with cornstarch , topped with another piece of sprayed parchment paper and rolled out.
|The trick to getting them off easily is a little cornstarch and to run the spatula all the way under the cutout before lifting off carefully
|Fresh out of the oven


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bag or box to hold items
anything a teacher might need to survive!! :)
Here are the supplies I got for mine:
small bag of trail mix
granola bar
granola square
lint brush
hand lotion
Disposable toothbrushes
Tide stain stick
Vitamin C drink mix
Cough drops
A lot of the supplies I picked up in the travel size section of items at Target. I will probably add a few things to the bags if I see anything else before school starts. The bags I got at Target on clearance for $0.88!! Originally, I had planned to use pencil boxes for the items.
Then it's just pretty simple....you just fill the bags!
Then I made a little 'Teacher Survival Kit' tag for the outside.
And that was it, all done!


text:
The Sensing Mind Institute is a non-profit organisation, which offers workshops for ongoing groups in London, Edinburgh, and Copenhagen; and individual workshops in other cities.
The practices taught in these workshops comes out of an ongoing and enriching dialogue between old spiritual wisdom traditions and modern scientific traditions.
Wisdom traditions can greatly enrich modern fields of science, such as psychology, social science, and neuroscience, by providing a rich source of essential research questions and powerful methods of inquiry/contemplation.
Similarly, modern research methodology and findings have much to offer in terms of developing the knowledge and practices found in the old wisdom traditions and in terms of making such knowledge and practices more accessible to the modern day people, who are accustomed to and shaped by the ways of thinking and speaking found in science.


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What's next: Chase card applications/
This is the second entry in my occasional series about what changes I see coming to my strategy for (nearly) free travel. In the first entry I discussed product changes, meaning my plans to change either from annual-fee to no-annual-fee versions (like the Barclaycard Arrival World MasterCard), or to more lucrative versions (Citi Dividend Platinum Select), of the cards I currently carry – while keeping my credit limits and age of accounts intact.
Going forward I'll be sharing my thoughts on my next round of new card applications, starting today with Chase.
Airlines vs. Hotels
Since I already have a US Bank FlexPerks Travel Rewards Visa Signature that gives me up to 4 cents per dollar in value on purchases at gas stations when I redeem my Flexpoints for paid airline tickets, I'm not too worried about paying for any upcoming flights.
Hotels on the other hand can get expensive very quickly, especially if I have to cancel or downgrade my Barclaycard Arrival World MasterCard in April, when my first annual fee is due (I'll ask to have the annual fee waived before I downgrade the card). I like to use that card to book my hotel stays since I earn hotel points and elite qualifying nights by booking directly through the hotel chain, and can then redeem my Arrival miles for travel purchases at an equivalent of 1.11 cents each, with partial redemptions allowed in increments of $25.
That's why my priority during this application cycle is to get a few cards that I can use to consistently manufacture large numbers of hotel points – hopefully also with a lucrative signup bonus.
Chase Ink Bold
I'll sign up for the Ink Bold with the standard signup bonus of 50,000 Ultimate Rewards points after spending $5,000 within 3 months, with a waived annual fee the first year.
Since my local gas stations haven't posed a problem lately, my plan is to split my $8,000 in monthly PayPal My Cash purchases between my US Bank Flexperks card and the new Ink Bold. Both cards earn 2 points per dollar spent at "gas stations."
The flexible Ultimate Rewards points earned by the Ink Bold can be transferred to Hyatt, where the standard room award chart tops out at just 22,000 points, or Marriott, which is not quite as good a value but can be worth doing under the right circumstances (for example to top up a 7-night Hotel + Air Package).
That leaves the question of what to do with my Chase Sapphire Preferred, which also has a $95 annual fee that is coming due in January. As I explained in this post, ideally you'll carry just 1 of the 3 "flexible" Ultimate Rewards cards, since each of them costs $95 annually. To justify paying $95 for another year of the Sapphire Preferred, I'd need to earn bonus points worth $95.
Valuing flexible Ultimate Rewards points at 2 cents each I'd need to spend $4,500 in the Sapphire Preferred's bonus categories, which isn't something I'm willing to commit to. After all, my no-annual-fee Hilton HHonors American Express and US Bank Cash+ cards also bonus restaurant spend (5 HHonors points per dollar in the former case or 5% cash back in the latter, capped at $2,000 quarterly). I'd be paying $95 to displace spend from (slightly less) lucrative, free cards. Besides restaurants, the Sapphire Preferred also bonuses "travel" purchases. Since the Ink Bold bonuses hotel spend, that mostly leaves things like cab fares, train tickets, and similar "miscellaneous" travel expenses, which are unlikely to add up to $4,500 during the year.
The two free options to downgrade my Sapphire Preferred are to a no-annual-fee Chase Sapphire card, or a second Chase Freedom account. The Sapphire account is tempting for the sake of preserving my restaurant bonus category, but ultimately I think I'll change to a second Freedom card. This year I was able to earn 7,500 Ultimate Rewards points in both the 1st and 3rd quarter bonus categories, and if even 1 of those lucrative categories comes back in 2014, I'll already be way ahead of where I'd be with a $95 Sapphire Preferred.
Chase Hyatt Credit Card
Since it's possible to apply for both a business and personal card from Chase on the same day, that raises the question of whether I should double down on Hyatt and also apply for the personal Hyatt Visa. It comes with a generous signup bonus of 2 free nights at any Hyatt in the world. Unfortunately, I'm no longer able to trigger the $100 statement credit that used to be offered when you reach the payment page on a new Hyatt reservation. On the other hand the standard offer now has no annual fee for the first year.
An additional benefit of the Hyatt card is an annual free night at a Category 1-4 hotel when you pay your annual fee each year – worth up to 15,000 Hyatt Gold Passport points. A lot of bloggers will tell you that that annual free night makes the card worth its $75 annual fee.
I'll tell why I think that's baloney: manufacturing 15,000 Gold Passport points isn't that hard, since Hyatt is a transfer partner of Ultimate Rewards. If you're manufacturing points at 1 point per dollar, sure, it'll cost you $118.50 in Vanilla Reload Network reload cards, plus whatever your cost is to liquidate them (although this cost can be lowered using one of my favorite techniques). If you're manufacturing 2 points per dollar spent (for example using the Ink Bold, above), then your cost is just $59.25, for example buying PayPal My Cash cards at 7-11. An intermediate case is if you're earning 5 points per dollar buying $200 gift cards at a cost of $6.95 each, for example at Staples, then the 15,000 Gold Passport points will cost around $100.
However, the advantage of all three of those methods over paying a $75 annual fee is that you actually end up with the points . That means there's no risk of "overspending" your annual free night certificate at a Category 1-3 property, or being "locked out" of using your certificate at a Category 5 or 6 property in your city of choice: just transfer slightly more or fewer flexible Ultimate Rewards points!
Don't get me wrong: in the real world, $75 for a hotel room – any hotel room – is a pretty good deal. For a room at a mid-range Hyatt, it's potentially a great deal. But the fact is, we can do better.


text:
High Quality Business Cards
We pride ourself in supplying the highest quality business cards which are produced on various card stock ranging from 450 gsm to 700 gsm thick card. Finishes include Plain I Matt I Gloss I Velvet lamination. Cards can be square cornered or round cornered, and if you require bespoke shaped cards, we can also cater for that! Extra's include Spot U.V I Metallic / Matt / Holographic and Gloss Hot Foil Printing I Thermography I Embossing / Debossing.
...because you never get a second chance to make a first impression.
We can design your business cards from scratch and offer advice for the best method for your cards to 'stand out'. At A.C.E we say ' You never get a second chance to make a first impression' and first impressions really do count especially in today's competitive business market. We can make your image 'literally stand out!'


text:
Ni Hao
The Ni Hao 5 Student Workbook contains a variety of tasks and activities for practice and revision of the content learnt in the Ni Hao 5 Student Textbook, using the four communication skills of listening, speaking, reading and writing.
Add to Cart
Click & Collect
Add to Wishlist
More than just a bookstore!
Check us out at www.languagefuel.com
Office Phone: 021-0294-3517
email: firstname.lastname@example.com
(Part of Pukeko Learning Solutions Ltd - NZBN 9429041380376)
System by Circle
© CircleSoft 2019.


text:
You probably know that Kentucky makes some mighty tasty bourbon, plays some mighty good college basketball (Universities of Kentucky and Louisville: shout out!) and raises and races the fastest horses in the world.
What you may not know is that it also builds and flies small spacecraft doing high value work in space, that young astro-engineers in the commonwealth are gaining commercially valuable experience and that, like exploration in any other extreme environment, experimental work in the dark and irradiated void of space delivers benefits to you and me.
One example: because hauling around bulky vacuum tubes wasn't practical, Apollo-era engineers created the integrated circuit. That breakthrough, now indispensable to every consumer electronic device on the planet, made it possible for the lunar astronauts to fly, control and communicate inside the lunar landing module. They flew the (primitive) software that flew the spacecraft.
Space exploration presents other challenges with Earthly payoffs.
What, for example, is the role of gravity in cellular and genetic expression? Controlling for that implacable, eternal force with a series of rapid, iterative experiments aboard the ISS may surrender clues that lead to successful therapies for terrible diseases on Earth. If that sounds like a stretch, consider this: the atoms and molecules that make up more complex structures like amino acids and proteins in your body were fused in ancient starry furnaces. We are stardust.
To tackle these questions and many others that have yet to be asked, the first business accelerator specifically for space enterprises and entrepreneurs - sorry Peter Thiel! - has been created in Kentucky. Applications are being accepted.
Other Kentucky craft in a very small class of free-flying spacecraft called Cubesats will characterize remnant X-ray energies originating from the Big Bang, and make serious contributions to Big Picture cosmology. Still more target the DIY space-enthusiast, pushing the envelope on functionality and cost. What's the minimal size for a working, communicating spacecraft? These "femto-class" craft will launch this fall and are designed to deorbit after a period of time, harmlessly vaporizing in the upper reaches of the atmosphere, leaving no trace of their existence.
Still others, like twin spacecraft pictured above, will test technologies like a stellar sextant, which will compare pictures of star fields to precisely locate themselves in the vast three dimensions of space, and, at the local level, back out that information to determine the tumble and roll rates of the craft taking the pictures. Scheduled for next month, one of these two craft is safely buttoned up inside its launch vehicle as I write this. Its flight will depend, as these things so often do, on the schedule of much larger and much more expensive spacecraft, which in this case is MAVEN. That craft set to leave Earth on Nov. 18 and will gather data on Mars' atmosphere when it reaches the Red Planet. Should for some reason MAVEN not fly on Nov. 18, KySat-2 could go as early as November 19.
Kentucky Space will share a specific launch date and time for KySat-2 with you via the @kyspace twitter account (please follow!) when it has it, and include a link so that you can watch the launch live. Once on orbit, amateur radio enthusiasts in backyards across the state will be able to hear and, using software created for the task, decode some data delivered by the craft. If you're interested, read about the development of KySat-2 in the "K2 Tuesdays" series over at the Kentucky Space web site.
Stay curious.


text:
With over 10 years of activity, 4 full-lenght albums, live shows all over Europe and a worldwide underground following, FORGOTTEN TOMB definitely deserves its cult status in the current extreme metal scene. With now-classic albums like the milestones "Songs To Leave" (2002) and "Springtime Depression" (2003), the band practically crafted and gave birth to a whole new sub-genre, now regarded as Depressive Black/Doom Metal; then it managed to evolve it, destroy it and reshape it with the highly acclaimed "Love's Burial Ground" (2004) and the controversial "Negative Megalomania" (2007), breaking every kind of musical boundaries and expanding the sound of the band, incorporating into a unique brand a wide range of influences from the metal, rock and dark fields.
What's certain is that the band has always been and still is on top of the genre, as well as being one of the leading bands in the so-called Third Wave of Black Metal.
With a history made of suicide-promoting lyrics and pictures, antisocial and over-the-top declarations, nihilistic attitude, self-destructive behaviours of band members (including self-injuries, near-death car accidents and hospitalizations) and fans alike, banned cover artworks, tons of hate-mails and death threats received, politicall incorrectness, as well as public fights with magazines, label managers and various kind of enemies, FORGOTTEN TOMB surely managed to keep a high profile and a bad reputation during all these years. Mostly due to miserable experiences with the underground labels, the band never got enough advertisement and distribution, and the first three albums have been long out of print (*currently re-released on CD and vinyl by Agonia Records) and highly sought-after by the constantly increasing legions of fans and collectors. Similar bad experiences with promoters and booking-agencies always kept the band quite underground and extremely underrated, due to the obviously restricted chances of promotion; a constant misfortune and the adverse geographical dislocation of the band (Italy surely isn't your typical black metal country) didn't help either. But being born under a bad star didn't stop FORGOTTEN TOMB from becoming one of the most respected black metal bands of today, thanx to its constant "do-it-yourself" attitude and coherence, which led the band to play memorable live-shows all over Europe, often headlining or co-headlining big extreme metal festivals and concerts, even without a new album to promote nor a record-deal.
After celebrating it's 10th year anniversary in 2009, the band released a double live in studio album entitled "Vol.5: 1999/2009" (in the summer of 2010) and embarked on various european live-shows, eventually signing a brand new contract with Agonia Records and recording the long anticipated new full-lenght album "Under Saturn Retrograde"; a title which reflects the subtle, pessimistic self-irony of the band. If you still think Italy is all mandolin, sun and pizza, it means you haven't heard of FORGOTTEN TOMB yet... You might find out an unpleasant world made of suburban misery, nihilism and utter negativity. You might find out why the band labelled its sound as "Southern European Black Discomfort"!
In 2012 "...And Don't Deliver Us From Evil" was released to critical acclaim, followed by a European tour with Enthroned and Impiety to conclude the successful year. In a review, Pitchfrok stated that this new album had finally "hit band's groove". Over 2013 the band kept promoting the release with a new headlining European tour with Isole and Ereb Altor, as well as single shows and yet another European tour with Incantation and Ragnarok. Year 2014 will see the band celebrate its fifteen years anniversary and release its long-awaited live video DVD, "Darkness in Stereo: Eine Symphonie Des Todes - Live in Germany".
In order to reward the fans for their magnificent support, in 2014 the Italians also released a free live album, recorded during Kings Of Black Metal Festival in Germany in 2012. The audio originally comes from band's new DVD and has been professionally mixed.
The band's highly anticipated 7th studio opus, "Hurt Yourself and The Ones You Love", is scheduled for release via Agonia Records, on April 17th in Europe and April 21st in North America.
- ...and don't deliver us from evil...
- ...and don't deliver us from evil...
limited digipack CD
- ...and don't deliver us from evil...
hooded sweatshirt
- ...and don't deliver us from evil...
12''DLP (black)
- ...and don't deliver us from evil...
12''DLP (red splatter)
- ...and don't deliver us from evil...
- Darkness in Stereo: Eine Symphonie des Todes - Live in...
A5 digi book DVD
- Darkness in Stereo: Eine Symphonie des Todes - Live in...
A5 digi book DVD [ with signatures ]
- Deprived 7''EP (white)
- Deprived 7''EP (green)
- Deprived 7''EP (red)
- Deprived T-shirt
- Hurt Yourself And The Ones You Love
digipack CD
- Hurt Yourself And The Ones You Love
Limited Box CD
- Hurt Yourself And The Ones You Love
- Hurt Yourself And The Ones You Love
12''LP (splatter)
- Hurt Yourself And The Ones You Love
12'' picture LP
- III: Love's Burial Ground limited digipack CD
- III: Love's Burial Ground 12'' double LP (black)
- III: Love's Burial Ground 12'' double LP (splatter)
- III: Love's Burial Ground T-shirt
- Obscura Arcana Mortis: The Demo Years
Limited digipack CD
- Obscura Arcana Mortis: The Demo Years
10''LP (black)
- Obscura Arcana Mortis: The Demo Years
10''LP (gold)
- Songs to Leave CD
- Songs to Leave 12''LP (red)
- Songs to Leave 12'' picture LP
- Songs to Leave 12''LP
- Songs to Leave 12''LP (clear)
- Songs to Leave T-shirt
- Springtime Depression Limited digipack CD
- Springtime Depression 12''LP (green)
- Under Saturn Retrograde CD
- Under Saturn Retrograde 12''LP (orange)
- Under Saturn Retrograde 12''LP (gold vinyl)
- Under Saturn Retrograde T-shirt
- Vol. 5. 1999/2009 12''DLP (colored)
- Vol. 5. 1999/2009 12''DLP (splatter)
- We Owe You Nothing digipack CD
- We Owe You Nothing BOX CD
- We Owe You Nothing hooded sweatshirt + digital download code
- We Owe You Nothing 12'' black LP
- We Owe You Nothing 12'' splatter LP
- We Owe You Nothing T-shirt + digital download code
- We Owe You Nothing digipack CD + t-shirt bundle
- We Owe You Nothing BOX CD + t-shirt bundle
Denver, CO @ The Roxy Theatre, US
Kansas City, MO @ The Riot Room, US
Des Moines, IA @ Vaudeville Mews, US
Minneapolis, MN @ Amsterdam Bar, US
Milwaukee, WI @ Club Garibaldi, US
Chicago, IL @ Cobra Lounge, US
Indianapolis, IN @ The Citadel, US
Detroit, MI @ Sanctuary, US
Zaragoza @ Iberian Warriors Metal Fest, ESP
Toronto, ON @ The Rockpile, CAN


text:
The semantics described here has been superseded by the one used in the R6RS. The semantics is also included in the latest version of Racket (v5.3.6 as of this writing). Evaluate the expression (collection-file-path "README" "redex" "examples" "r6rs") in your installation of Racket to find the location of the README file for more information.
The information below this line is left here for historical puposes.
An operational semantics for Scheme
Jacob Matthews, Robert Bruce Findler
Thanks for your interest in our paper. This page explains how to run the systems described in the paper.
- Install DrScheme Since PLT Redex is a tool built on top of DrScheme, you will need the latest version of DrScheme to run it. Download and install the latest version, which is v370 as of this writing.
- Set Language Level After you install DrScheme, set the language level to (module ...) by selecting the Language | Choose Language ... menu item, and then selecting (module ...) from the resulting list.
All of the reduction systems are in the tar gzip file r5rs-plt-redex.tar.gz. See the enclosed README file for details on how to evaluate expressions in the systems in part one or the full R5RS semantics from part two, as well as how to run the test suites.


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During the transfer window speculation will always be rife with regards to certain West Ham players, Hammers' talisman Marko Arnoutovic has invariably been the name linked with a big money move away from the London Stadium, in the recent past Manchester United among many other clubs have been 'interested' in bringing the mercurial Austrian to their club. However it now emerges that 'Arnie' is now of interest to a certain club or clubs in China who are prepared to spend big to acquire the Hammers' hitman and are prepared to pay him a 'King's randsom' for his services.
Now no one can accuse Arnoutovic of not being egocentrically driven, all strikers are, he is already a rich man despite the tax man and his brother's agent's fees, there is no way that he will 'slink off' to the Chinses Super League to earn a few quid, at least for a few years. Invariably later in his career the opportunity to earn ludicrous money in China might well seem attractive, however 'Arnie' appears to be made of sterner stuff, and unless he can secure a move to a 'top club' seems perfectly happy to be the 'Big fish in a small pond' that he is at the London Stadium, at least for the time being.
There is no such thing as loyalty in football anymore, with a few rare exceptions, we all have to move on, tempus fugit and all that, better to enjoy what is there now than lament over that which could have been. - Ed
Thu, 10/01/2019 - 00:39
I quite liked that analogy. Big fish in a small pond. I'm thinking he'll lose interest in West Ham sooner rather than later, I do like Arnie and he's a good player for us and has proven this on a regular basis this season let's be honest he's the best striker we have at the club at the moment, with Andy Carroll, Lucas Perez, Javier Hernandez not performing. But I do fear he'll leave in the summer if he doesn't leave in January, all depending on our finish I would say, if we get Europa League which I doubt we will then he might/could be tempted to stay, but it does depend on his ambitions and whether he wants to slum it out with us for another few seasons, which is normally the case with West Ham players.
Dicks is the man
Thu, 10/01/2019 - 09:30
put an end to player power at west ham. Payet was allowed to get away with murder. Lets put an end to it and sell players when WE want to sell them, not when they want to be sold.
Thu, 10/01/2019 - 10:13
Wouldn't be surprised if its a ploy to get a bigger contract here for even more money given his connections........
Thu, 10/01/2019 - 13:57
Bournmouth turned down 50M for Wilson so there is no way we can countenance 35M for Arnie. Arnie is as good as or better than Calum Wilson. While every player has their price the days of letting anyone, let alone our top marksman, go for less than market value are over.
Dicks is the man
Thu, 10/01/2019 - 14:41
wilson is worth more because he's got more years left on the clock and he's english. rumour is if we sell arnautovic we will bid for wilson. lets hope if thats true we're not back to the bumbling buffoons that would then go and bid 35 mill for wilson and get laughed at.
Dartford Bhoy
Thu, 10/01/2019 - 16:05
There's no loyalty in football from board to player and visa versa . The guy likes the idea of a final big pay day and who can blame him. We made a profit on him and had one and half good seasons with him so send him on his way. Timings ok, we are mid table, very unlikely to go down and the transfer window is still open for a younger replacement. Prefer to see him in China than lording it at Chavski or Red Mancs.
Thu, 10/01/2019 - 18:21
If he wants to go let him,if his brother is his mouthpiece then it says all we need to know...just a disruptive influence,hope it's not going to drag on like payet ,you know what they say if you want loyalty own a dog!!
Thu, 10/01/2019 - 18:14
Thu, 10/01/2019 - 18:34
Terrible decision he will regret forever if he goes. He's at the top of his game in the best league in the world - should be concentrating on achieving something here as he still hasn't lived up to his potential - he could win something meaningful here
Burkie 1
Thu, 10/01/2019 - 23:09
I agree with most of the comments on this, once a player shows interest in a transfer request that's it as far as I'm concerned but 35 is taking the piss ,at least 50
Burkie 1
Fri, 11/01/2019 - 06:06
I support west ham not individual players...if he wants too go then fine let him go for the right price just dont let it drag on like the Payet saga....other players will come in and become the next hero and fan favourite and i have no doubt that El Pel will unearth a gem.
Dicks is the man
Fri, 11/01/2019 - 09:10
he wants to go to China to 'win trophies'. never laughed so much at someones belief that they can deceive people with that crap.
Fri, 11/01/2019 - 10:56
I'm waiting for the "it got lost in translation" chestnut... Gufaww
Fri, 11/01/2019 - 09:43
Hard to believe anything you read nowadays
Fri, 11/01/2019 - 11:35
How can El Pel pick him with all this going on? he picks him some fans may well give him grief and he'll sulk and he will be off for sure.El Pel does not pick him for tomorrow the rumours will be rife the deals done etc and the fans will be pissed no doubt.....and what do his team mates think about it? if they do at all....play carroll till he dies a death on the pitch give the Lad Silva a go it may work it may not but there is life after Arnie we all no it.....only thing that is distasteful in all this is the nonsense its about trophies when we all no its about his brother lining his own pockets with huge comission and arnie getting a huge pay increase he would not get here or at chelski/manure/poo....just be honest about it ffs i mean there is not one person i no who offered double/triple your money for doing the same job would not snatch there hands off.
cast iron
Fri, 11/01/2019 - 11:47
We hear about an offer for Arnie from a Chinese club So who are they, Shang hi Rovers, Bejing Utd cos Arnies bruv aint named them. He tried last time with the Man Utd rumour this is just another ploy to try and get a rise He has been in 3 times in a year and even if it was true WHU have got him on a 5 year contract so if he wants to go to Nantucket city for the Big-yen his bruv is going to have to pay at least 60 mill to get out the contact and don't forget Stoke are on 20% sell on so all this double your money is a load of Boll*x He ought to have had Huey green as his agent(showing me age) Instead of his greedy Bruv who is trying to kid us that the Chinese super league is more important than the Premiership why don't he come out with it and say HE needs a big payday, not Arnie, Bet he ditches him once he reaches 34
Dicks is the man
Fri, 11/01/2019 - 12:32
i thought the chinese clubs were stinking rich? my news was that its the current chinese champions Shanghai and they want to offer him 200k a week.
Betty Swollox
Fri, 11/01/2019 - 20:49
This is just another example of how far the sport has come away from the fans. Arnoutovic would be worth more as a player than Zidane was. It's ridiculous. Yea he's got some skills but in the grand scheme of the game he's hardly a world beater. Tbh if he's getting £1 million a month for kicking a ball then fair play to him. As Nev says there is no loyalty in the game, we know this so we can't be surprised. It's the reason really why the legends of clubs aren't around anymore. In recent years you could say giggs at united, noble will be for us, but they don't really exist anymore. Let him go they'll be another in a few years
Fri, 11/01/2019 - 21:50
I agree with letting him go, but not in the January transfer window. These players should have a conscience that the club has helped build their career, and now they have to show an iota of decency in this time of need, and stay on till the Season end at the earliest. That January window should only be for outliers in a club, who do not get enough of playing time and want to move on. Definitely West Ham should up the fee to GBP60 million at the end of the Season as there will be other foreign teams that may come sniffing out for him. May even be Maurinho in his new club, whichever one it is.
Fri, 11/01/2019 - 22:07
I heard his brother said " He loves West Ham me old China!"
La Vida Hammer
Fri, 11/01/2019 - 22:36
Then he can Go fhs
Burkie 1
Fri, 11/01/2019 - 23:17
So proud of you guys the way you've reacted to this news a couple of years ago this would have been potentially disastrous but now under the watch full eye of Pell and the great players that will come back from injury , you feel a new Sense of purpose ,anyone that wants out ,on your bike
Burkie 1
Sat, 12/01/2019 - 08:20
Chinese whispers
Sat, 12/01/2019 - 09:02
Egg fried rice
moore 6 legend
Sat, 12/01/2019 - 09:45
I think the Chinese Godfather is behind this,he's made him an offer he can't understand
Sat, 12/01/2019 - 10:52
Like it!


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An administration and faculty of 45 experienced and dedicated educators from China and around the world welcome you to our MS. BIBA is a bilingual school in which all Middle School students are expected to study Chinese Language Arts, English Language Arts, Mathematics, Science and Social Studies. Students in grade 6 also study Chinese Mathematics. In addition to these core areas, students are also given the opportunity to build skills, solve problems, and explore interests in various arts, trades, and languages through electives and specialist classes (IT, Art, Music, PE).
Students in the Middle School (grades 6-8) follow the International Middle Years Curriculum (IMYC) which is a curriculum intentionally designed to help students in this age group connect their learning to big ideas and to develop 21st century skills. It is organized around 6 big ideas per year where the students look at the big idea through the various subject groups.
For more information, please see: http://www.greatlearning.com/imyc/
Parents are welcome to attend the Exit Point presentations at the end of each six week cycle, where the students present their understanding of the Big Idea
With a commitment to small class sizes, differentiation and personalized instruction, BIBA strives to help its students be life-long learners with a commitment to making our world a better place to live.
We hope that you can visit us so that you can see what makes this community unique.
Jane Krader
Middle School and High School Principal
Can't Stop the Feeling
北京市海嘉双语学校, Beijing International Bilingual Academy


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Main Gallery
September 15, 2017 - January 6, 2018
Artist reception Saturday October 7
In the world of still life and landscape, conceptual events meet one another – the structural meets the narrative, the small stands in the space of the large, and color has a chance to navigate these meetings, changing everything. All my paintings show this shifting world.
—Mary Vernon
The Grace Museum is pleased to present a solo exhibition of recent paintings by Mary Vernon, artist and art educator with a fifty year track record of success as a professional artist and a valued mentor and teacher of artists and art connoisseurs of all ages.
The 2017 Dallas Art Fair and Neiman Marcus recently honored Mary Vernon in celebration of her retirement from fifty years as professor of art and art history at Southern Methodist University, Meadows School of the Arts. During her years in the classroom, she was named the Altshuler Distinguished Teaching Professor by her peers and voted favorite SMU professor ten years straight by her students for her coveted painting, drawing, color theory, art history classes. In 2015, donors established the Mary Vernon Painting Prize to be awarded each spring for the best body of work by an SMU undergraduate in honor of her successful career as an artist and professor. She was also selected as a Fellow of the Dallas Institute of Humanities and Cultures, member of the Board of Directors to the National Council of Arts Administrators, Texas Biennial Advisory Board, Board of Trustees of the Dallas Museum of Art. Vernon's civic and academic accomplishments run parallel with the development of her own work as an artist, giving her the rare designation of artist - teacher who has exhibited nationally and internationally.
A couple of years before Professor Mary Vernon's retirement in May 2018, Meadows School of the Arts and a group of donors established the Mary Vernon Painting Prize to honor the veteran art and art history professor and to help launch the careers of top art students. Now, Meadows seeks to endow the prize fund so that, in perpetuity, students can benefit from the prize's financial boost and recognition as they enter the competitive and challenging art world. READ MORE...
Mary Vernon has a great deal of respect for observation, for opening up to one's creative self and for people who are diplomatic and kind.
After 50 years of teaching art and art history at SMU Meadows School of the Arts, Professor Vernon will retire in May 2018. Over the years, she has chaired both the art and art history departments and taught hundreds of students, many of whom have gone on to be successful artists, authors, curators and collectors. She has presented dozens of lectures to art and civic groups, written for various publications and journals and served on arts boards.
This program was made possible in part with a grant from Humanities Texas, the state affiliate of the National Endowment for the Humanities.
This project is supported by a grant from the Abilene Cultural Affairs Council and the City of Abilene.


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What are solar attic fans?
Natural Light's Solar Attic Fan is a simple and environmentally sensible solution that can protect your home and even save you money. Powered completely by free solar energy, this sleek and efficient attic vent is compact, quiet and powerful! Simply, the function of a solar attic fan is to improve attic air circulation resulting in a healthy, energy efficient home. Solar attic fans pull hot air and moisture out of your attic extending the life of your roof. In summer months, it keeps your attic cooler helping reduce the load on your HVAC system. In winter months, it prevents moisture build-up and ice damming. Natural Light Solar Attic Fans are one of the best in their class with the highest standards for quality and functionality.
There's a solar attic fan for every roof type
No matter what type of roof you have there is a Natural Light Solar Attic Fan that will work for your home.
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The roof mounted solar attic fan is our most popular model for residential installations. It can be installed either on a pitched or flat roof and is available in either 10, 20, 30 or 50 watt models in powder-coated gray or black satin.
Residential Gable Mounted Solar Attic Fans
The gable mounted solar attic fan is installed into a homes existing gable opening and powered by a remote solar panel on the roof
Garage Exhaust Vent Kit
Garage vent is an add-on kit that converts a roof or curb mounted solar attic fan into a garage exhaust system
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The curb mounted solar attic fan is perfect for industrial and commercial buildings. Two sizes available: 20, 30 or 50 watt.
Key features of Natural Light Solar Attic Fans
- Solar powered – operates for free during the day
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- Stainless steel screen keeps out debris, bugs, bird and rodent
- No structural changes, wiring or painting required
- Manufactured Using Only Quality Components
- 25 Year Product Warranty – Best in the Industry!
- Qualifies for Federal Solar Tax Credits


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Understanding Medicare Coverage and Costs
The Medicare system began in 1966 with Parts A and B. In 2006, Part D was released to cover prescription drug costs. This is not a simple system, and there are many services that incur costs for the patient. Learning some specifics will alert participants to the importance of private medicare supplement insurance, also known as Medigap insurance.
Medicare Part A
This inpatient hospitalization insurance is free for US citizens who have reached the age of sixty-five and worked for forty-hours a week for at least one decade. There are some cases when people qualify at an earlier age. A stay in a hospital, skilled care nursing facility, or hospice center qualifies for coverage once the patient has met the deductible of over twelve-hundred dollars per benefit period.
A Benefit Period
A benefit period begins upon admission and ends when the patient is released. That means a person can have more than one benefit period in a year. If someone falls and breaks a hip in January and is released two weeks later, that is one benefit period. That same person suffers a heart attack in May and is admitted to the hospital. That occurrence begins a second benefit period and is subject to another deductible.
Length of Stay
The first sixty days of the stay once the deductible is met is covered at one-hundred percent. After sixty days, the patient is responsible for a copay at the rate of $329 per day. That doubles to $658 per day after ninety days. At that rate, someone on social security, or another form of fixed income, can afford the copay for two days. Take the time to view GoMedigap for details regarding both Medicare and supplemental insurance.
Medicare Part B
This consists of outpatient medical insurance. The elective coverage can be purchased for a monthly premium. The deductible is low, but the patient is responsible for twenty percent of all medical costs. Preventative care, laboratory tests, mental health care, x-rays, ambulance services, and durable medical equipment is still expensive even at twenty percent of the costs.
Medicare Part D
This prescription drug insurance is also elective, but there is a penalty for people who do not take coverage when they are eligible. A premium applies, as do deductibles and various copays. Medications are available on a tier system that dictates the costs to the patient. Supplement insurance can reduce or eliminate out-of-pocket costs for patients. Learn more at GoMedigap.


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How do you correctly pronounce "Koch"?
How do you correctly pronounce "Koch?"
|One of the most frequently asked questions to arise on the HKPRO boards is the correct pronunciation of Theodor Koch's last name. Most center around "coke" "kotch" or "kock".
In actuality, there are two ways to correctly pronounce Koch. Let's call them the American version and the German version. In German, the letters "ch" do not sound like they do in English. "Church" is not a ch combination that the Germans ever pronounce. It is more of a chhhh that somewhat sounds like phlegm being summoned from the rear of the throat.
As for the English pronunciation, the correct way is "coke." Former New York mayor Ed Koch ("Kotch") may have muddied things up, but if you get confused, you can always say, "HK."


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Rabbi Dennis Eisner and Rabbi Lisa Tzur will introduce this new documentary by acclaimed American-born Israeli producer, Laura Bialis.
Sometimes the documentaries that state Israel's case most powerfully have no polemics, academics or politicians in them. Instead of dogmatic ideology and the usual lineup of older male talking heads, Rock in the Red Zone, a new film by Laura Bialis, focuses on real people who aren't right-wing—or left-wing—in fact, the only thing they share is that they were on the receiving end of rocket barrages fired from Palestinians in Gaza over the course of many years, and that for solace, they turned to music.
Like the best films, Rock in the Red Zone raises and deals with serious questions about roots, a person's sense of belonging, what a country's responsibilities are to its citizens, and salvation through music. If that description sounds like a visual presentation of a particularly earnest Bruce Springsteen song, that's because, like Springsteen's most affecting work, the film forces the viewer to think about those very issues by skillfully weaving a tale with grace, dignity and attention to poignant details, not by pounding them over our heads.
Bialis draws the viewer in through her careful selection of Sderot personalities she chose to focus on—including singer-songwriter Micha Biton whose well-known childhood story is chronicled in the famous Israeli novel El Atzmi, articulate local musician like Avi Vaknin who ran a local music education program called Sderock in a Bomb Shelter, and one of Vaknin's teenage music students, a wonderfully engaging Hagit Yaso, who three years later went on to win the Kohav Nolad TV competition. By the end of the film, we've seen them grow and change and we end up caring about them.
You don't need to be a music fan to enjoy and feel touched by Rock in the Red Zone. It provides a powerful snapshot of the "real" Israel that shies away from politics but unflinchingly focuses on the effects of politics on the lives of people viewers can't avoid feeling connected to. Sandwiched between Hamas on the one side and an uncaring government and fellow Israelis on the other, some Sderot residents can't stand the onslaught of rockets and leave, others have no other place to go.
They all resonate straight to the heart.
There is no charge for this program. Your reply will help us plan. RSVP.


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Based in Shenzhen China, Interlink benefits from it's own in-house manufacturing facility. With multiple years experience delivering a wide range of products, solutions and services to our global customer base, Interlink Shenzhen is ideally located close to our materials suppliers, and international logistic networks. Interlink Shenzhen is ISO certified and all products are RoHS and REACH compliant. As part of our continuous improvement methodology the facility is currently undertaking TS16949 certification.
ISO 13485:2016 Certificate of Registration
ISO 14001:2015 Certificate of Registration
ISO 9001:2015 Certificate of Registration
REACH and RoHS Compliance Statement


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Cambrette Care is a high-quality community care provider based in Jersey, Channel Islands. With over 20-years' experience within the healthcare industry, we believe that providing care should be a meaningful experience and take a refreshingly unique approach.
We work to the philosophy that people's care requirements are as diverse as their personalities and design care packages based around individual needs, routines and day-to-day activities. Our team of professional and friendly Carers are trained to deal with a wide-range of care duties and, for your peace of mind, they are supported by our Care Managers. Our belief in the little things is what makes our care experiences work so well, whether this means brewing that cup of tea just right, or checking the shopping list to make sure nothing is missing. We always aim to make our experiences comfortable by fully integrating into our client's lifestyles.
Whether your loved one requires 24-hour care, or just a bit of assistance to get them ready for the day ahead, we're here to enhance their quality of life.
With over 25 years' experience as a registered nurse and five years working as a Care Home and Nursing Agency Inspector behind her, Beth knows how care should be carried out – and how it shouldn't. Beth is an active member of the Jersey Care Federation and regularly engages with the care community. As a Director of Cambrette Care, Beth uses her extensive knowledge to help raise the bar for homecare in Jersey.
Natalie has 20 years' experience working in the finance industry. She is integral to the day-to-day office operations of Cambrette Care. Natalie deals with many of the bookkeeping and general administration tasks. She has a great relationship with our Care Team and is responsible for all aspects of staff communication. She enjoys working in a friendly environment, while contributing to making a positive difference to the Jersey care industry.
This article explores what personal qualities make a person an exceptional carer...READ MORE
Cambrette have opened a new bespoke training suite to support staff in their growing business.READ MORE
If you're thinking about talking to someone about them needing care for the first time, these points will help you to approach the situation the right way.READ MORE


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The Autumn Programme of Events is winging its way to you in your newsletter. The next event is:
At the Lord Leycester Hospital 19.30 hrs. Refreshments will be available, and your friends are always welcome.
Tuesday 13th. September
Lieutenant Colonel (Rtd.) John Rice, a Trustee at the Fusiliers' Museum
The Royal Warwickshire Regiment and its Successors
If you cannot wait for your newsletter read it here, Autumn 2016


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Lawrence v. Texas, a landmark U.S. Supreme Court case for privacy and sexual freedom rights, held (in a sodomy prosecution) that, absent a compelling societal interest (and moral disapproval is not such an interest), the government cannot make private consensual sexual activity a crime. Attempts to argue Lawrence in appellate cases related to BDSM have been unsuccessful to date.
Monday, 20 February 2012 02:11
Lawrence v TexasWritten by Kevin Carlson
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How You Can Help
- Work to change antiquated laws
- Work to change the social climate about sexual issues
- Promote acceptance of safe, sane, and consensual alternative sexual practices among consenting adults
- Oppose censorship of consensual sexual expression
- Fight for freedom of academic expression about sexual issues
- Help communities and individuals facing the threat of prosecution or legal action
- Support the right of adults to express their sexuality, gender identity and orientation freely and openly without fear
- Learn more about NCSF
Why You Should Care
Because your sexual expression...
- Can result in discrimination, prosecution, and even violence against you
- Can cause you to lose your children
- Can cause you to lose your job or your income
- Can lead you into a maze of antiquated laws and regulations you never even knew existed
- Is arbitrarily criminalized by state and local authorities
- Is used by the radical right to marginalize minority groups
- Can result in the invasion of your privacy by the government, both within your own home or in educational, social and group environments


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When I took on the role of Executive Director a little over 14 months ago, I could count the people I knew in Baltimore on one hand. Over the past year getting to know the hundreds of people galvanized around our mission has been incredibly humbling and rewarding. Bike people are the best people.
Riding a bike in Baltimore connects us to one another and to the city that we love. We see more when we're riding through the city on two wheels, and I believe it helps us become more compassionate and engaged citizens and neighbors.
We know Baltimore is at a critical juncture. This year will see so many of Bikemore's very first priorities as an organization realized, all while the city is undergoing significant political change. That is a direct result of your support over the past four years, and we are so grateful for your sustained generosity. Maryland Avenue cycle track, bike share, it's all finally happening.
There's no doubt in my mind we are gaining ground for livable streets. But I urge you not to become complacent. The ground we have gained is still meager compared to other cities both large and small. If we want a city that prioritizes people over cars, that seeks out solutions that champion public health, affordable and reliable transportation solutions, and streets that are safe for all users, we have to remain committed to building a force for biking in Baltimore.
The single best way for us to show Baltimore we mean business is to show up. When there is a public meeting on a project related to livable streets, when your community association is discussing a transportation or streetscape project, we need you to be there.
Public meetings and community input has its challenges. Evening meetings can be tough to make, presentations and public input sessions can be lengthy. But right now I need help showing the city that we are making good on our promise to deliver community support for the projects we've all been fighting hard for the past four years.
This next month has a lot of opportunities to learn about these new developments and show your support. Perhaps none more important that the final public meeting for the Downtown Bike Network scheduled for Wednesday August 31st at the Baltimore School for the Arts at 6:00pm. Years have passed since the last public meetings, so many new residents will be learning about the project for the very first time. There are bound to be concerns over traffic lane reductions and parking loss. Let's show the city that there are hundreds of us engaged in the fight for safer, healthier, more livable streets and that we are ready to support and celebrate the wins alongside them when they come.
We invite you to celebrate a month of progress by joining us at a fundraiser for our new political advocacy arm Thursday September 1, 2016 from 5-10 pm at Clavel. They are generously donating 50% of proceeds from draught beer, wine and our signature cocktail to support our advocacy work. More details to come.
Upcoming Public Meetings and Events:
Pop Up Cycle Track and Bike Share Demo
Friday, August 5 5:00-6:00 pm
1501 E Pratt St, Baltimore, MD 21231, United States
Bike Share Community Input Meeting-South Baltimore Stations
Tuesday, August 23 6:00-7:30 pm
South Baltimore Learning Center
28 E Ostend St, Baltimore, Maryland 21230
Bike Share Community Input Meeting-West Baltimore Stations
Thursday August 25 6:00-7:30 pm
Bon Secours Community Works
26 N Fulton Ave, Baltimore, Maryland 21223
Bike Share Community Input Meeting-East Baltimore Stations
Tuesday August 30 6:00-7:30 pm
St. Leo's Church
221 S Exeter St, Baltimore, Maryland 21202
Downtown Bike Network Open House
Wednesday August 31st 6:00-7:30 pm
Baltimore School for the Arts
712 Cathedral Street, Baltimore, Maryland 21201


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Fast Advice On Working With The Right Plumber
If you are seeking quick tips on working with the best plumber, you probably require a plumber to come fixing a leaky tap, a plugged up drain or to come install a brand-new bathroom or basin at your home. There are many alternatives in the majority of cities for plumbers, therefore the problem of picking the right plumber werribee. Plumbers do not come low-cost so you intend to make sure to pick a plumber whose work as well as solution will completely please you ... the type of plumber you will wish to advise to your friends and family.
The top thing you need to check when employing plumber werribee is to earn certain they are completely qualified and also are accredited by the TSSA (Technical Requirements and Safety Authority). A lot of plumbing contractors are additionally heating professionals, for that reason they have to have a valid TSSA number. Having a permit is additionally essential. A certificate guarantees that the plumber is following guidelines as well as requirements. Do your homework when investigating a pipes specialist as well as try to get reviews from previous consumers. Guidance from loved ones who have actually taken care of a regional plumber is valuable. If you do n`t know anyone that has actually had services from a regional plumber lately, online is the following best area to try to find testimonials of regional professionals.
Exactly what are your skills as well as experience in plumbing?
Remember that the plumber's experience is essential as well as generally reflects the quality of his job. Skills and also capacities are typically an outcome of previous experiences. Therefore, the extra knowledgeable plumbers are usually the most effective plumbers ... as long as they still want their work.
Does your plumbing business have insurance coverage?
One more aspect to bear in mind when choosing the suitable plumber western suburbs Melbourne is insurance coverage. Since pipes has lots of risks and also is taken into consideration a dangerous trade, a plumber must have his very own insurance coverage. If you take the threat and employ someone who is not guaranteed, you could be accountable for accident costs because it occurred in your home. A safe plumber is a great plumber.
Are Solution Technicians history inspected?
Would you be comfortable having their Solution Specialists operating in your home? A plumber should perform a full history check and also arbitrary medication screening on all workers. Additionally, professional Service Technicians working in your residence must be uniformed and also have name tags. These Service Technicians must be business workers as well as not sub-contractors.
Do you supply Emergency situation Solution after hrs?
A plumbing firm that advertises that they have "24/7" plumbing solution should have a customer service person ready to take your phone call after hrs. Even more, the plumber should have on-call or after hrs plumbers offered to repair your pipes emergency situation.
Does the plumber use Top quality Materials?
Does the plumber install quality, well-known, brand components as well as products that use maker' warranties to the customer? What brand names does he stock as well as carry on their service trucks?The makers of pipes parts, components, and also appliances typically use a restricted replacement service warranty on their products.
Typically, if you work with plumber from a large franchise business type business, it will certainly be most pricey. If you can locate a regional plumber with a great online reputation, you will obtain the very best rate for the very best solution as well as quality of job. Whatever you choose, obtain a created quote to make sure you get on the exact same web page as the hired plumber. This will certainly conserve you numerous frustrations down the line when you obtain your bill at the end of the task.
Compnany Name - Total Plumbing Concepts
Address - 2/21 Gerves Dr Werribee VIC 3030, Australia
Phone - 0425 823 111


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It's the smart, sustainable, and equitable solution for meeting food supply needs in Washington and around the world.
Half of the world's fish and seafood consumed comes from aquaculture. And a growing population means that we'll need more food to provide for future generations.
Salmon is an excellent source of protein and omega-3 fatty acids. Farming salmon also requires less freshwater than beef or rice – It's healthy in more ways than one.
The cost of farmed salmon is among the lowest of all natural protein available to consumers. And farming in Washington allows us to reduce the carbon impact of importing.
Stay up to date with the industry and learn more about the benefits of aquaculture, both locally and globally.


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We are excited to announce that the Patas Arriba Tapas crew will be with us every Saturday night throughout October only. This is your last chance to catch their delicious, locally sourced Spanish dishes in 2017 as they won't be returning until the New Year!
Join us for a night of incredible food and wonderful atmosphere with enthusiastic and attentive hosts Max and Dan.
Check out their Instagram for their weekly changing locally sourced menu and dish prices.
Vegan, Vegetarian and Gluten Free diets catered for.
Fantastic selection of Spanish beers, wines and cocktails as well as soft drinks are available.
Every Saturday night throughout October from 6pm until late.
Call 07534385904 to reserve a table and speak to the Patas Arriba crew directly, alternatively arrive on the night and the boys will be happy to accommodate you.
Dogs and Children welcome.
Upcoming Patas Arriba Saturday nights at Velo Domestique
28th (Final Patas Arriba of 2017)


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Doggies & Moggies is a pet sitting service dedicated to pet owners who would prefer their beloved animals to remain in the familiarity of their own home environment.
Multiple pets is where Doggies & Moggies will provide both a stress-less and financial solution to holiday pet care. Doggies & Moggies pet sitting service stays at the pet's home where the animal's everyday routine can be maintained, ie. walked, fed, cared for, lots of cuddles and simply providing companionship for your precious pets in their familiar surroundings.
Doggies & Moggies means you can go away completely reassured that your animals are being loved and cared for by a responsible adult who has a lifetime of pet experience. Plus, your home is being protected and even your plants are being watered!
I love my work and pride myself on being called back time after time on pet sitting assignments.
You won't find anyone more loyal to your pets and respectful of your home than Doggies & Moggies.
If you would like to have your pets walked, fed or simply stroked when you are unable, get in touch with Doggies & Moggies so we can arrange a mutual introduction of your pet/s.
While you're away, give your best friends a happy holiday too.
Please note that due to the nature of my business I spend very little time in my office. I endeavour to answer all calls, emails within 48 hours. However at busy times this may take up to a few days. I appreciate your patience and understanding while waiting for my reply.


text: The movement sweeping the NFL has made its way to ASU ASU athletes reflect on the protest taking over the NFL Share Tweet Email Print The players stand on the sidelines with their helmets tucked under their left arm and the opposite hand on their heart. A hush falls over the crowd and the anthem begins — but the players have taken a knee. President Donald Trump recently made comments suggesting that he would like to see NFL owners fire players who kneel in protest. But athletes across the NFL continue to kneel and lock arms, though that may change soon. NFL Commissioner Roger Goodell wrote a letter to team owners on Oct. 10 that said the league believes "everyone should stand for the national anthem," and that it had a plan to address the political movement to be released next week. Trump wishes NFL owners would tell anthem protesters "get that son of a bitch off the field right now" pic.twitter.com/gq4EH3lNoY— Washington Examiner (@dcexaminer) September 23, 2017 The initial protest started back in 2016, when former San Francisco 49ers quarterback Colin Kaepernick sat on the team's bench during the national anthem for a preseason game. "I am not going to stand up to show pride in a flag for a country that oppresses black people and people of color," Kaepernick told NFL Media. "To me, this is bigger than football and it would be selfish on my part to look the other way." The issue has since found its way to ASU, where athletes are voicing their opinions on the matter. ASU football's head coach Todd Graham declined to comment on the issue in preparation for the team's match against Stanford on Sept. 30. However, redshirt sophomore wide receiver John Humphrey was admittedly taken aback by President Trump's calls to fire kneeling players. "I would definitely express my concerns … that was totally uncalled for," Humphrey said. Although the Sun Devils are not present on the field during the anthem, redshirt sophomore tight end Tommy Hudson said if the issue arose, he would not turn his back on his teammates. "I would definitely support my players – I wouldn't want to alienate anybody or single anybody out," Hudson said. "It's a team game and you guys got to play for each other and the people next to you." Hudson said he supports the players' rights to participate in this act. "You're not going to separate someone for their beliefs. Their beliefs are what make America great and that's why we have to support them," Hudson said. "If they want to take a knee during the national anthem that's their right." The controversial movement has split Americans into two groups: those who respect the kneeling for protesting racial inequality and police brutality, and those who believe it disrespects the military and flag. The national anthem in Detroit ended on one knee pic.twitter.com/7Fi3wSjHSb— Sports Illustrated (@SInow) September 24, 2017 Shamell Bell, an original member of the Black Lives Matter movement, wants the country to reflect on Kaepernick's message. "There needs to be an acknowledgement that this is not about Trump, this is not about the military," Bell said. Bell spoke at ASU on Sept. 20, but it's Marie Tillman, the widow of former ASU football player Pat Tillman, whose statement is making waves across campus. "Those that serve fight for the American ideals of freedom, justice and democracy," Marie Tillman wrote in a statement to CNN. "They and their families know the cost of that fight. I know the very personal costs in a way I feel acutely every day. The very action of self-expression and the freedom to speak from one's heart — no matter those views — is what Pat and so many other Americans have given their lives for. Even if they didn't always agree with those views." Bell said Tillman's comments are "exactly what was needed and is needed." Some ASU athletes have taken up the protest themselves. Sophomore forward/midfielder Christina Edwards and senior forward Jazmarie Mader, two ASU soccer players, took a knee during the anthem prior to a match with UCLA on Oct. 5. Mader later told Walter Cronkite Sports Network, "The fact of the matter is that the world is hurting. In soccer, when someone's hurt, everybody takes a knee. I just feel that with everything happening in the world right now and such a platform that I have as a collegiate athlete, I should stand for equality and rights of everybody." However, Bell said the big picture isn't about the president or professional athletes. "For me I think the solution is to stand firm in having a similar and united vision," Bell said. ASU athletics declined to comment. Reach the reporter at firstname.lastname@example.com or follow @Anthony_Totri on Twitter. Like State Press Sports on Facebook and follow @statepresssport on Twitter. Subscribe to Pressing Matters Get the best of State Press delivered straight to your inbox. Related Stories Nonprofit BioGals partners with Venture Devils to promote visibility Arizona students take part in global climate strike Offense finds groove but ASU suffers season's first loss to visiting Colorado


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Just Say No To Processed Food
Personally I don't believe in making New Year's Resolutions as I never stick to them! This year instead I have decided to make some moderate lifestyle changes to improve my health and the longevity of my life with simple changes to reduce and hopefully eliminate almost all processed foods out of my diet; something I can hopefully stick to by making educated choices.
We love to cook and thankfully we use the freshest ingredients money can buy at our house for the meals we prepare as well as for the recipes we feature on our blog so this won't be too much of a challenge at our house ~ I hope! We do run a busy home though with 3 grown boys who either go to school and/or work long hours. It is our hope that in 2017 we'll feature much healthier recipes on our blog; we won't be getting away from our desserts though, they are too delicious not to enjoy on special occasions.
Having said that we certainly have a problem at our home; more times than not I'll find remnants around the house of microwave dinners they'll quickly pick up on their way home or fast food bags left behind in the trash, who can blame them, they're tired and hungry and they want to grab something quick and filing and go straight to bed to fight another day without realizing exactly what they're putting in their bodies and what havoc this could wreak down the road.
In our fast paced and busy world we often don't think what we're putting in our bodies as we race through the drive thru, grab prepackaged and prepared foods from the grocery store simply because they're easy, quick, readily available and cheap BUT not good for you! Our plan is to do more bulk cooking so that the kids can just take a meal out of the fridge and warm it without the empty calories and additional expenses.
Not all processed foods are entirely bad for you. There is a distinct difference between processed foods that are loaded with chemicals, preservatives and mechanically processed foods that have beenprocessed to some degree; milk has been pasteurized, meat has been ground, butter is the cream that has been separated from the milk, vegetables and fruits are frozen or canned and so on.
Those that are bad for you are those over processed with high levels of salt, sugars (fructose, corn syrup etc), artificial flavours and colours, additives and preservatives. If you read the labels you'll be scratching your head trying to pronounce some of the chemicals added to most foods on the market. Your body just doesn't know what to do with all this bad stuff. A great rule of thumb to follow when reading product labels is to simply stay away from foods where you can't even begin to figure out how to pronounce the name. If you can't pronounce ~ it's just not good for you!
Many of the foods on the market are so over processed with chemicals that they can cause harm to our bodies and actually cause illness and here's how:
Chemicals in our bodies suppress the production of new cells that help us fight off bacteria and increase the level of free radicals in our bodies making our bodies use up stored antioxidants to fight these free radicals at a faster rate depleting your immune system making it harder for your body to protect itself.
Foods high in fructose and corn syrup sure are tasty but they're full of empty calories that can lead to insulin resistance, high triglycerides, increased levels of harmful cholesterol. High sugar consumption can lead to diabetes, heart disease, obesity and cancer.
Chemicals interfere with how our bodies work, they don't know how to process or break down chemicals so they store toxins in our bodies as fat. They reduce our levels of adrenalin and dopamine that allow our bodies to burn up fat.
Some chemicals mimic real oestrogen in your body which is normally helpful with reproductive cycles, increasing good cholesterol and strengthening bones from absorbing calcium from the blood but too much oestrogen does not allow the body to break down certain chemical oestrogen causing it to speed up growth and having too much can sometimes lead to breast cancer.
If you're feeling tired and sluggish all the time it very well could be from too many chemicals in your body from the foods you eat. Toxins lower our ability to produce energy in our bodies.
It's a scary thought as to what we're putting in our bodies without realizing the ramifications of what these foods are doing to our health so this year I'll attempt to remedy and hopefully reverse some of the harm I have done to my body by:
* Reading labels and choosing food that have: 3 grams of fat or less, 1.5 grams of saturated fat, less than 5 grams of sugar, and 0.3 grams of salt; these figures are based per 100 grams.
* Avoiding foods that have fructose, corn syrup as the first couple of ingredients listed in product information.
* Eat more water soluble fiber that will keep me fuller longer and most important regular.
* Eating a 'rainbow' of foods that are all natural and high in nutrients.
* Avoid product ingredients that I cannot pronounce.
What are your plans to live a healthier lifestyle this year?


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A beloved home. Deeply filled with love and memories. Books read. Letters learned. Riding bikes and planting gardens. Moving forward to a new place, but carrying many treasures. Capturing times like these - helping to hold onto just a little bit of what made this place special and how people made it come alive - it's what I love! So special to spend a piece of an evening with my dear friends as they prepare to move - not far - but different. Can't wait to see what new memories unfold just down the road! Thank you Hokanson family for allowing me to be a part of your journey!
in Books, Children, Family, Storytelling


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Mastering customer retention is key to the health of your business, but new customer acquisition is a big piece of that puzzle, too. Your colleagues in sales are hard at work prospecting to generate new business, but you have an opportunity to do that too -- by asking for customer referrals.
According to the Wharton School of Business, a referred customer costs a lot less to acquire and has a higher potential for retention and loyalty. In fact, a referred customer has a 16% higher lifetime value than a non-referred customer. What's more, these customers are free to acquire for your business -- a win-win.
But how do you go about breaking the ice with your customers to ask them for help? How do you encourage them to mine their network to help you without being pushy or awkward? Fear not -- in this blog post, you'll learn how to identify potential referral opportunities by asking for customer feedback, and how to ask for those referrals once you've identified good candidates.
How to Use Customer Feedback to Identify Referral Opportunities
1. Identify your advocates.
Identifying potential customer advocates can seem like a huge challenge, but using a simple Net Promoter Score® (NPS) survey can help make the process a little easier. Using an NPS survey can help you pinpoint potential advocates and turn this customer feedback channel into a referral growth engine.
NPS is a customer loyalty metric utilized across multiple industries to measure how happy a customer is with your product or service. NPS is determined by sending out a single-question survey to your customers that asks: How likely is it that you would recommend our company/product/service to a friend or colleague?
Respondents are asked to score their answer based on a 1-10 scale. Responses of 7 or 8 are labeled as "Passive", and scores of 0 to 6 are considered "Detractors." If a customer responds with a score of 9-10, they're labeled "Promoters" of your business. This group is most likely to provide referrals.
2. Follow up with your promoters.
Just sending out an NPS survey isn't enough. You need to follow up with potential advocates and keep the positive momentum rolling along. What's the use of seeing a set of data with people who selected 9 or 10 if you're not going to use it to your advantage?
You have to mobilize your promoters by engaging with them -- and your promoters are your advocates. They are the people who took the time to select an NPS response and raise their hands, saying, "I am willing to recommend you to my friends."
Once you have identified your promoters, you should formulate a plan to follow up and make it easy for them to refer your company or product to their professional network.
If you have an employee at your company who handles new business development or customer marketing, you can have them reach out personally and see if your promoter would be interested in referring you. The key here is to make it easy for your promoters to refer your services to their professional network. Referrals and recommendations from real customers will outperform any share button or social media campaign over the long-term.
3. Use promoter feedback for referrals and testimonials on your website.
People are more likely to trust your brand early on if they have social proof of your expertise, and testimonials and case studies are one of your most powerful assets. A great way to get testimonials for your company is simply by asking for customer feedback and turning that exact same feedback that you receive into a testimonial on your website.
There are two ways you can approach this: One is by analyzing all the comments you get from the NPS survey, and then personally emailing each respondent to ask for permission to use their comment as a testimonial. The second way would be to send out a short survey soliciting feedback from promoters.
Once you've identified these happy customers and they've indicated a willingness to speak on your company's behalf, it's time to actually ask them for a customer referral.
How to Ask for Referrals
- Don't expect immediate results.
- Build value first, then ask.
- Ask, "Who do you like?"
- Don't treat referrals like cold calls.
- Offer incentives for referrals.
- Get specific with your ask.
- Develop a referral mindset.
- Stay connected with customers.
- Share their work.
- Focus on your strongest relationships.
1. Don't expect immediate results.
Referrals can be an extremely effective way to grow a business, but they're a snowball strategy rather than an explosive one. Don't expect immediate results.
2. Build value first, then ask.
You can certainly ask for customer referrals immediately after closing the deal -- but we wouldn't recommend it. Wait until you've provided your customers with unparalleled service. They'll be more likely to share names of trusted colleagues with you once they know you haven't just been trying to get them to sign -- the value you've proven will make them want to tell their network about you.
Share relevant content with them and let them know when your company releases new products or features that would benefit them. Three to six months after their initial purchase, consider asking for referrals -- but only if you've delighted them thus far.
3. Ask, "Who do you like?"
Ask your customers "Who do you like?" to ensure you get referred to people customers have close working relationships with. When you receive referrals of people your customers have, at best, passing or lukewarm relationships with, they're not much better than cold calls. Ask for people they like, and you'll benefit from the closeness and trust that relationship already has.
4. Don't treat referrals like cold calls.
Because they're not. Enter into a conversation with a referral with a much friendlier tone. Play up the relationship you have with the referrer, and act like you're already in their inner circle -- because, in a way, you are.
When appropriate, ask your referrer if their referral has any interests or hobbies. When you place your first call, break the ice by saying, "Blair mentioned you know all the best restaurants in Chicago. I'm headed there for work next month and would love some recommendations." You'll make the referral relaxed, and you'll bridge the gap between you and the referrer.
5. Offer incentives for referrals.
You might be offering great customer service, but sometimes it's still not enough to get those referrals. It's time to incentivize your customers. Offer Amazon gift cards, a discount on next month's invoice, or a donation to the charity of their choice.
Send this incentive offer to a portion of your happiest customers, and tell them the first 10 to respond with a referral will receive the prize. You might be surprised at how fast those referrals suddenly come to your customers' minds.
6. Get specific with your ask.
If "Who do you like?" isn't garnering the qualified customers you need, dial in your request.
Once you've ascertained they're happy and there's nothing else you can do to improve their experience as a customer, you might ask, "Do you have any friends who are looking for a new software solution?" You might even joke with them a little by saying, "Or friends who need new software but just don't know it yet?"
7. Develop a referral mindset.
If you want to get referrals, you should also give referrals. This is what I call a "referral mindset." Help your contacts and acquaintances grow their businesses by hooking them up with people in your network, and they'll feel inclined to return the favor.
8. Stay connected with customers.
If you asked for a referral and your customer said no, or if you just haven't made the ask yet, stay in close contact with your customer. That way, when you eventually do ask them to refer you, the request won't seem out of the blue or desperate. Here are a few ways you can stay in touch in an authentic and human way that will keep the door open for future referrals:
- Set up Google Alerts for their name or business so you can drop them a quick "congratulations" email if they receive an award, another round of funding, open a new office, etc.
- Connect with them on LinkedIn, and follow their updates so you can like and comment on status updates, job changes, and blog posts.
- Follow them on Twitter so you can read their updates and chime in on conversations that are relevant to you.
- Subscribe to their personal or company blog, if they have one, and send them an email when one of the blogs is particularly resonant or well-written
- If they live in the same area as you, ask them out for a cup of coffee. If you don't live in the same area as your customer, offer to host them if they're ever in your city.
9. Share their work.
Proactively share their work, their business, or their ideas within your networks so you're passively -- but proactively -- referring them on a regular basis. It only takes a few clicks, but it can build a lot of goodwill to share their latest blog post, publicize their most recent product launch, or leave them a positive review.
If you do this on a regular basis, it won't be unreasonable to ask for referrals when the time comes, because you'll already have been singing their praises, too.
10. Focus on your strongest relationships.
As a general rule, you should focus your referral generation efforts on your strongest customer relationships. These are customers you've worked with before, helped achieve success, and have already indicated they might serve as good referral sources by filling out a positive customer review, giving you high marks in a feedback survey, or by otherwise indicating that they're happy with your work and like working with you.
Customer Referral Letter Templates
How to Ask for a Referral
Once a new customer is onboarded, let enough time pass to produce some results. You want the customer to decide whether they're pleased with your work or not. This could take a week, or it could be a few months, but when you're satisfied you've made an impression, follow up by asking directly for referrals using these templates our friend Rick Roberge shared:
Customer Success Manager: "You told me you're happy with my work thus far. Have you told anybody about what we've done together?"
Customer: "No."
CSM: "Is it because you're not pleased with the outcomes?"
Customer: "No, we're pretty happy."
CSM: "Well then, do you think what we do together would be beneficial to your clients, vendors, or competitors?"
Customer: "I don't want you working with my competitors, but maybe some of my vendors."
CSM: "Your vendors then -- do you have a favorite? Do they sell to other people you know?"
Customer: "Yeah, we have a good relationship."
CSM: "And are any of your favorite vendors trying to grow their businesses?"
Customer: "Yes, a few in particular."
CSM: "Okay. In that case, if you called or sent an email and said 'I've been working with [Name] for six months, and we're starting to do some pretty interesting stuff. I know you're growing your business, so I thought I'd put you two together,' would they like you for that or not like you?"
If your customer thinks that would be fine to do, send out the email template below.
If your customer is on the fence, work to reframe the situation to assure them they'd be helping the referred party, not setting a money-hungry sales rep on their trail. Emphasize your purpose is to grow businesses -- or whatever your company's mission may be -- and not to be a hard-pitching nuisance.
How to Email About a Referral
When requesting a referral, you want to keep the focus on your customer and their happiness. You don't want to appear like a lead-hungry sales rep who's done with them and ready to move on to their friends -- you want to seem like a helpful CSM who's invested in your relationship.
Instead, only ask for a referral after first ensuring they're happy with your product or service and can think of no way in which their experience could be improved. Then, gently ask if they have a friend or industry colleague you might be able to achieve similar results with. Here's an example:
Hello [Customer name],
I'm so glad to hear you're happy with the results of working with [Your company name] so far. I knew we could help, and I'm pleased you're seeing results so quickly.
Since things are going so well, I found myself wondering if you have any colleagues at similar companies who would benefit from our [product/service]. I would love to help them achieve similar growth.
[Your name]
This is friendly, focuses on your customer's success, and is hopeful you can help one of their friends at another company achieve the same results. Who could say no to that?
If you have a favorable response to the email above, reply with, "Great, I have an easy email template I'll share with you. All you have to do is press send!" Provide them with the email template below, and you'll make it simple for customers to refer you:
I don't know if I've mentioned it before, but I've been working with [CSM name] for a few months. The other day, I was talking with her about some of the things she and I have done, and I realized I should put you two together. So...
[Referral], meet [CSM, with a LinkedIn profile URL].
[CSM], meet [Referral, with a LinkedIn profile URL].
Can I leave the rest to you guys?
Talk to you both later.
[Your name]
The customer isn't asked to explain what the CSM does. It's not their job to sell the referral -- it's yours. From there, you can take it away, or connect them with a salesperson at your company.
Phrasing it in this manner builds on the mutual respect between customer and referral by implying the referral can give the CSM the benefit of the doubt. Also, because both the customer and the CSM are on the email, it would be appropriate for either to follow up.
After sending this referral template, check in a week or two later with your customer and ask -- gently -- if they sent it out. If they haven't, reply that it's no problem, and don't ask again.
If, on the other hand, they have sent it, and you hadn't been included on a reply, ask if the customer got a "No, thank you" from the referral. If that's the case, cross that referral off your list. If there was no reply at all, ask if they would like you to reach out directly.
How to Thank a Referral Source
The key step to maintaining positive customer relationships after you connect with their referrals is to say thank you. Your customer connected you with a valuable member of their professional network, vouched for your professionalism and the value of your product or service, and conducted outreach on your behalf.
To show your appreciation, send an email or letter promptly after the point in the referral process -- usually after the referral has made their first purchase. Send a short, sincere, and personalized thank you letter to show your referral source how much you appreciate them contributing to your success.
If you can, offer them a reward for referring a new customer to you. Even if it's something small, the gesture can go a long way.
Here's a template you can use as the basis of your thank you letter:
Dear [Referral Source],
Thank you for referring [Referral Name] to me for [Your Product/Service Offering]. [Referral Company] is a big organization, and I sincerely appreciate your vote of confidence in my abilities by referring them to [Your Company]. We're going to work together on [Services/Project/Initiative] over the next several months, and hopefully [Product/Service Offering] will be as helpful for them as it has been for you.
As a token of my appreciation, here's a promo code for 10% off your next purchase from us.
Thank you again for connecting me with [Referral Name], and I look forward to talking again soon.
Kind regards,
[Your name]
To learn more, read about how to build a customer referral program next.
Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
Originally published Nov 7, 2018 5:59:00 PM, updated August 27 2019
Topics:Customer Acquisition