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From Animal Sheltering Magazine September/October 2013
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In 2011, an Ohio-based pet blogger was awarded a grant of $1,000 that she could give to a rescue group of her choice. She'd heard good things about one local group, and sent an email to its executive director.
She never heard back.
After several unreturned emails and phone calls, she gave up and chose another local organization, which promptly responded and invited her over for a tour. Not only did this second rescue group receive the sorely needed funds, but the blogger later featured the group on her site, giving it even more publicity.
One thousand dollars—that's what poor customer service cost the first organization. How much is it costing you? In donations? Discouraged volunteers? Lost adoptions?
Customer service matters. As rescuers, it's easy to forget that in order to help our organizations grow and be able to place more animals, we have to take care of people, too. With more than 10,000 animal welfare organizations in the U.S. and Canada, we're competing with other groups for donor dollars, for publicity, for adopters. But one thing that can make an organization stand out from the crowd is great customer service. Your reputation is one of your organization's most important assets. It can get you get more donations, more volunteers, more foster homes, and more adoptions—or it can do the opposite. And while the animals can't always tell the full story, the people can—and boy, do they talk.
Retooling Our Thinking
Micah Solomon, a best-selling business author who's written extensively about customer service in the digital age, advises that improving your customers' experience is "the No. 1 way to build a bigger, more successful and sustainable business. … The customer experience is the one thing you can control and use to reliably build the profitability of your business."
As nonprofits, we don't always think in terms of "profitability." But we should, and we should seek to run our rescues like businesses. Just imagine that your "profits" are successful adoptions, more donations, and more community support, and "profitability" takes on a whole new meaning!
When most rescue groups think about "customers," their thoughts go directly to the animals in their care. But as Jan Elster, author of Animal Friendly – Customer Smart: People Skills for Animal Shelters (shelterskills.com), explains, the animals are really our beneficiaries, not our customers. If you want your rescue group to be there for the long haul, you have to start applying good customer skills to the people your organization encounters.
Elster explains that it's not the traditional approach to customer service that animal welfare groups should be pursuing. We're not selling scarves, after all, and in our world, sometimes, the customer may be wrong.
"Customer service has the feeling behind it that the customer is always right, that we need to do everything to make the customer feel that they are superior, etc., etc. And I don't believe that," Elster says. Instead, she advocates working "customer smart," which allows us to manage the interaction so that it's positive. "Meaning," she adds, "we can get our business done without anyone flying off the handle."
So how can we control interactions with customers to our advantage? Elster recommends making people feel three things during an interaction:
- Welcome. Let people know that you're really happy they've come to (or contacted) your organization. Setting the initial tone will lessen any anxiety, and set you up for a positive interaction.
- Important. Let the person you're interacting with know that they have your undivided attention. Don't answer your cell phone if it rings, take off your sunglasses, and actively listen.
- Comfortable. There are two kinds of comfort—psychological (meaning you put the customer at ease, and don't make them feel like you're judging them) and physical (meaning you sit in a quiet, comfortable area, and offer them a glass of water if possible).
Elster notes that being able to encourage these feelings in people isn't an easy feat and takes strong interpersonal skills. It will take some practice, so try out different methods until you find one that works for you.
Email, however, is a completely different beast. Words can more easily be misconstrued when people don't have the same contextual clues—such as tone or facial expressions—to decipher their meaning. Elster advises being extra-gentle when writing emails by avoiding saying anything that you wouldn't want to say face-to-face, and minding your sarcasm.
And if you do end up in a tense situation, Elster warns not to talk back—as much as you might want to—"because then you have two egos in battle, and each needs to escalate to beat the other one." And that one interaction gone sour can ruin your organization's reputation.
The Right Stuff
Kathryn Willis, director of Anjellicle Cats Rescue in New York City, has experienced the impact of having good people on staff to implement strong customer service practices. A few years ago, the group did around 50 adoptions a year. In 2012, it did more than 900. Now it receives applications to foster and adopt every day, along with donations from around the globe.
Willis credits this growth, in large part, to finding the right combination of people who agree on how to run the rescue, which has helped the group build a good reputation. "People know about us," Willis says. "They know who we are, that we take a lot of cats, and that we're doing great work. Our volunteers, our fosterers tell their friends. Word-of-mouth is really important."
She notes that it took the rescue a couple of years to find the current staff who are aware of the benefits of good customer service practices and are mindful to use them. Willis recommends hiring people who act professional and aren't easily upset. Those who want to make people happy, rarely get ruffled, and show patience and empathy are likely to be great representatives. You also want to ensure that staff are confident and passionate about the group's mission. She recommends steering clear of people who appear unpredictable, angry, or don't have a background of dealing with a diverse range of people and the many issues they may bring to the table.
Good customer service has been key to the longevity of Good Mews Animal Foundation, a cage-free cat shelter in Marietta, Ga., that's been around 25 years. The organization's facility is a bit difficult to find, explains Nancy Riley, community outreach chair. To compensate, Good Mews has to rely on word-of-mouth. "Being a nonprofit organization … we rely completely on our donors for our existence. … We have some loyal and faithful donors, and we absolutely treat them like they're part of our community."
In fact, she says, "There are a lot of people that we get checks from or that join our monthly giving program who probably have never been to our shelter, but they've heard about us and they support our cause and they see that we're doing a good job."
There are countless ways you can employ good customer service in your organization. Here are a few ideas to get you started.
Be responsive. One of the top complaints people seem to have about rescue groups is that they never hear back from them. There are few things more frustrating than reaching out with a question or applying to adopt and feeling like your communication has fallen into a void. Failing to respond quickly to inquiries costs rescue groups adopters, volunteers, and donations.
As the adoptions committee chair of Good Mews, Michelle Kirkham holds herself to a high standard: She responds to all adoption email inquiries within five hours of receiving them, often faster. She thinks it's good customer service to answer right away; it prevents potential adopters from getting frustrated and turning elsewhere to find a new pet.
Willis agrees. "I think that the first and foremost thing you need to do is to acknowledge someone immediately. … Regardless of what anyone is asking you about, whether it's a cat or your policy or your application, you need to acknowledge them and say, 'Hi, thank you for your inquiry, this is how we do it or this is what we would need from you to adopt a cat to you.'"
While an immediate response simply isn't feasible for most people, it's a good idea to have a policy to respond to all emails and phone calls within 24 hours—even if the initial response is simply a friendly, professionally worded automatic reply. This means that whoever serves as the organization's initial point of contact must be able to respond quickly. Kirkham says she sits at a computer all day, so it's easier for her to pull off her herculean feat.
Multiple representatives at Anjellicle Cats Rescue have access to the group's main email account so that inquiries get a fast response. They mark each email as "answered" or "in progress" to ensure that more than one person isn't responding to the same query. And responding can be a team effort. If someone doesn't know the answer to a question, Willis explains, "we acknowledge the inquiry, and let the individual know that we're looking into it. Then the emails are forwarded to three to four different people, and we figure out the best response as quickly as possible."
Azure Davis, president of Ruff Start Rescue in Princeton, Minn., has set up an automatic response that provides everyone who contacts her with the email address for every department within the group (veterinary, adoption, fostering, surrender). The automatic reply also instructs the sender to respond with an email with the subject line "Urgent" if it requires immediate attention. Davis also tries to give people an idea of when they should anticipate her response, which helps manage their expectations. With a full-time job in addition to her rescue work, she receives more than 200 emails a day, and says that without an automatic response system, she would lose her mind.
And remember that responsiveness isn't just for adopters. I'll never forget a cat adoption event I attended where a woman charged in with a dog. She was fostering for another rescue group, but hadn't been able to get ahold of a single person to let them know that the dog was sick and needed immediate medical attention. She had no idea what to do, and no one from the organization was helping her. What are the chances that she'll foster for them again? Or recommend the organization to her friends?
Provide accurate information. Riley notes that Good Mews takes a lot of pride in the descriptions its volunteers write about the cats. "Michelle spends time really getting to know these cats, so that she can write an accurate description of their personalities. … We try to make our descriptions as accurate as possible. So if it's a shy cat, or if it's a cat that needs to be in a house on its own, or if it's a cat that tends to be a little cranky sometimes, we tell it like it is. To me, that's important that the adopter knows exactly what they're getting."
Providing accurate information also means making "self-service" easy for your customers. They'll want to know as much information as possible about your rescue group before they decide whether to get involved, either as an adopter, a fosterer, a volunteer, or a donor. Having detailed, current information on your website can help them get an idea of what you're about—and it can save you time, too, since many people will look online for information before calling. Is your adoption process clearly outlined on the website? Do you have an FAQ section that explains your mission, who you are, where your animals come from (without bashing the source—your partnering shelters are customers, too!), where you're located, and other basic information that adopters, donors, and volunteers may need?
Get to know your customers and listen. When people come to a Good Mews adoption event, they're met by a greeter who's there strictly to welcome people, make them feel comfortable, and gather information about what they're looking for while showing them around, says Riley. The greeter finds out if they're looking for a kitten, an older cat, a playmate for a current pet at home, or just there to browse. Once armed with that information, the greeter hands the person off to an adoption counselor, who then takes a closer look at which cats might work for this potential adopter. Even if you don't have a bricks-and-mortar facility, having friendly greeters at adoption events to help people feel less lost can go a long way toward winning them over.
Stay calm and professional. No organization is immune to its share of ornery customers. It's how you deal with these people that can set your rescue group apart.
Kirkham notes that the adoption counselors at Good Mews Animal Foundation are specifically trained to handle situations where the customer is upset. First and foremost, she recommends, apologize to the person. Just saying you're sorry can have a profound effect. If someone is upset because of a policy, the adoption counselor will explain that policy and why the rescue group believes it's in the best interest of the cats. If it's a situation where the organization won't adopt to the person, depending on the reasons for the denial, counselors may recommend other places, such as the local animal care and control agency, where the person might still adopt a rescued pet, instead of driving them toward a puppy mill or breeder. But, Kirkham says, the adoptions counselors will never be rude or dismissive.
Willis agrees that an apology will often assuage an angry customer. When something falls through the cracks, she says, "Someone from the organization will tell the person, 'I'm sorry that no one got back to you about this, but I'm going to check with someone.' Most people realize that we are an all-volunteer organization, and that we do have jobs and that we can't be on top of everything 24 hours per day, but we try, and usually people can understand that."
Be accessible. Remember that your work is about forging relationships with your adopters, fosterers, volunteers, and donors. Riley notes that when people walk into her organization's facility for an adoption event, "We've got places where people can sit and let the cats jump in their laps, or go in the kitten room and play with the kittens. So we try to make it as interactive and comfortable an experience as possible." By making it fun and welcoming, people feel part of the Good Mews family from the beginning.
Say thank you. While all donors are thanked, Good Mews Animal Foundation goes the extra mile for larger donations. Riley says that for donations of more than $150, the organization sends a handwritten note on a nice card. She believes that practice helps personalize the experience and lets donors know their donation is appreciated.
And volunteers—the lifeblood of any nonprofit organization—also need to feel the love! There are a million other things people can do with their time, and they choose to give it to your organization, free of charge. As Willis notes, "The important thing is to thank everybody all the time for anything they do. People need to be acknowledged. It's the one thing that you can give them that money can't buy."
Anjellicle Cats Rescue throws a big party every year, inviting all its fosterers and volunteers. "We try to make it a fun evening for everyone," Willis says. "We always try to tell them how much we appreciate them."
Think about your organization's customer service practices and what you can do to improve. The payoff will be immediate and will help improve nearly every aspect of your rescue group, from adoptions to volunteer recruitment to fundraising. As Willis notes, "Good customer service practices took our organization from a good one, and made it into a great one."


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subset: commoncrawl


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For the past few months, Belco has been distributing the "Cropster Roast" tool to the French market. Renowned in the specialty coffee world for 10 years, the tool is not always well understood by the profession at large. Many people actually reduce Cropster to a roast monitoring software which can be used on any type of roaster. Even if this may be true, it is only a small part of just what Cropster can do!
Using Cropster only for profiling means people are missing out on many of its most powerful features. To be totally honest, it is exactly the opposite of what we and it creators advocated as well as its most fervent users.
If we had to provide the perfect definition of Cropster, we should rather say that it's a complete management tool for a modern day roasting workshop.
Thanks to this tool, roasters can organise their production, better understand the quality of their coffees and more importantly access a much better consistency in their taste profiles.
The main advantage of this product resides in the interaction of all the data in your production process: the combination of your roasting profiles with your green coffee stock management, your production scheduling and management, quality control, traceability of your lots and much much more…
Everything that a roaster has to manage every day, Cropster centralizes in just one product! Saving time and money. You enter information one time in one pace and Cropster takes care of many time consuming tasks for you.
Just one product which is split into three parts:
Online platform (C-Sar):
This platform is the biggest part as it centralizes all your data. Your inventory of green coffees, your various profiles and recipes, your roasts, your blend recipes, your quality control data, your cupping scores, etc. and it is also the place where in just a few clicks, at any time, you can find out your green coffee consumption, know which coffee you roast the most, check the consistency of your production, calculate easily your sales between private and professional customers for example…. In short, it's your office suite, with all traceability linked to your production.
Roasting software (Roasting intelligence):
The Cropster "Roasting Intelligence" software, is permanently synced to your online platform and is the tool which enables you to watch what's happening in your roaster. It shows the bean temperature in your roaster live (through a probe in your drum of your equipment). But is doesn't stop there…. You also have an air temperature probe (exhaust air), and Cropster can also show this data on your screen.
Actually, depending on the different make of roaster, all the tools/setting present on your equipment and which you use when you roast (bean probe, exhaust, burner, fan, RPM…) can be read by the software (Figure 3, with a Loring) and translated onto your computer screen. Cropster will also work on your roast machine, their type and make and cooperation level with Cropster will determine how much and which information you can record.
When you roast, the software will also display the RoR (Rate of Rise) which is a calculation of temperature/time to see what speed the heat is increasing within your bean. This data is key as it allows roasters to control, react and anticipate each batch.
Once you have determined the right profile for one of your coffees, it will be possible for you to add this curve as a reference to any new roast you make. This means, you can use the roasting curve that you have successfully made previously (reference curve) to be able to reproduce and even improve your roast!
Cropster Cup cupping app:
Quality control in coffee is a question that often comes up amongst roasters. How to ensure consistent production? How to avoid potential negative feedback from our customers (professional and private)? Why does this coffee react in this way when the last time was different? In our role as roasters, these questions come up frequently and I believe that the fact of choosing an artisanal trade where '100% perfect' does not exist is a good thing; the only way to achieve consistency and a better understanding of your roaster over the course of the year (temperature, air humidity..) is to oblige yourself to regularly cup your coffees. It's the only way to control the quality of your coffees at a modest price.
How does my coffee change over time? Which aromatic profiles do I want to showcase in this coffee? Can I improve the quality of this coffee with a new roast? What do I do to find the aromatic profile of my favorite importer? Do I need a specific roast for an extraction using a machine which uses beans?
Those are just some of the questions which can only be answered using professional cupping, to better understand how to use your roaster to correct or improve your roasts.
To do so, Cropster has developed a directly integrated mobile application which allows you to cup and control your production at each step of the production process. You may use several types of cupping protocol (SCA, Cup of Excellence…) or create with the Cropster team your own cupping protocol. And of course, you don't need any paper, each cupper can use a smartphone or tablet.
The result is extraordinary. All the criteria scored by the cuppers is visible; allowing you to simply create cupping data per team. Statistical reports per session or per cupper can also be created in just a few clicks. Finally, you no longer need to go looking for your cupping sheets, everything is centralized on your platform and linked to your roasts.
In another article, I will provide a concrete example of the interaction of the different Cropster tools so you can see the importance of having traceability across your entire production process.
As we begin to learn about Cropster our goal is to share the many advantages it can bring first to your roasting, but also importantly to your quality control, production and inventory management. As a signle tool to manage your roastery Cropster brings simplicity to all these tasks. As a single tool it also delivers amazing reporting and analysis. In another article, I will provide a concrete example of the interaction of the different Cropster tools so you can see the importance of having traceability across your entire production process and how Cropster can help you easily achieve that.
Jérémie for the Belco team.


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Abraão Batista (Juareiro do Norte, Ceara, Brazil)
Woodcut print on paper (6 1/4 x 4 1/4), 2007
Abraão Batista was born on April 4th, 1935 in Juareiro do Norte, the state of Ceara, Brazil. He is renowned for both his poetry and his woodcuts. He is known for satiric nature of his folhetos, which often incorporate figures and themes from mass culture and curtent events. These include such titles as "The meeting of Lampião with Kung Fu in Juazeiro, Ceará", and " Os sexorais do Presidente Bil Clintom namorador e Monica Levinsque", about the "Philandering of Bill Clinton with Monica Lewinsky", and "9/11".


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Posted on March 15, 1993 in Washington Watch
During the 1992 Presidential campaign Bill Clinton spoke of his intention to set and meet major goals during his first 100 days in office. With that target period one-half over, the President seems confident that many of his important initiatives will be realized.
The first few weeks of the Administration were difficult, as the it was forced to respond to constant questions about this or that controversy, but the President's team now seems to be clearly in control and setting the media agenda. In keeping with this aggressive press strategy, Clinton has elected to eschew the cautious approach to policy which allows for only incremental changes. He has opted instead to tackle several of the most serious problems facing the country all at the same time.
In the process of proposing these sweeping changes Clinton has run into the reason why most politicians prefer the cautious course: the Republicans are complaining and attacking his position, some of the most powerful special interests in Washington are crying out against it, and even some press correspondents are using their positions to criticize Clinton's plan. But with the opinion polls showing strong public support for Clinton's program and for the President himself, there is little indication that the President will alter either his proposals for fundamental change or his style of leadership. For the moment at least, it seems that Clinton has made the right political calculations about what the system will bear.
The Budget Game
The new Clinton economic program, for example, has challenged both Republicans and Democrats, Congress as a whole, and several major interest groups.
Twelve years of Republican presidencies and divided government have left the federal budget in a shambles. The Reagan years brought a shift in the tax system—the rich paid less while the tax burden on the middle class increased dramatically. A dramatic increase in military expenditures was accompanied by cuts in a number of domestic spending programs. While overall federal revenues declined federal expenditures did not, and the result was an ever-growing budget deficit and a staggering national debt. The projected budget deficit for this year is $327 billion, a shocking 5.4% of the Gross National Product (GNP). The total federal deficit is now approaching $4 trillion and requires an annual payment of $200 billion just to service the debt. Debt service has risen to become the second largest item in the federal budget.
Clinton's focus has been an attempt to bring about a dramatic reordering of federal spending priorities, and a redistribution of the tax burden away from the Reagan formula (though nowhere near the pre-Reagan levels). He has proposed a three-part program of budget cuts, tax increases, and new spending. And he has insisted that the entire package be considered as a whole.
Some Republicans and conservative Democrats have come out in support of the spending cuts while strongly opposing the tax increases and new spending. At the same time, some liberal Democrats are eagerly supporting the Presidents new tax proposals and his economic stimulus program (the new spending), but they are trying to avoid consideration of some of the proposed spending cuts.
Clinton has refused to budge or give in to either side—he wants the program considered in one enormous piece of legislation. And it looks like he will get his way. By pressuring some members of Congress and threatening others, and by actively courting still others, it appears that the President will get his way with Congress.
The arcane rules of Congress are the reason Clinton wants the whole package to be considered at once. Consideration of such a massive piece of legislation is called "budget reconciliation", referring to the process of reconciling a President's budget objectives with the specific measures that authorize spending and taxation. This means that, rather than allowing the package to be picked apart piece by piece, the President will have Congress act on the legislation under a special set of rules, which limit the amount of time that may be spent debating the specific points. For Clinton's program, under these rules, groups that oppose the President's program will not have enough time to mobilize their forces against it.
This week the House Budget Committee accepted the President's challenge to move on the package as a whole, but to add more specific cuts in spending than Clinton had initially asked for. It is interesting to note that the Democrats, who in the past hesitated to cut spending, are now—under the President's leadership—almost happy about taking a knife to the bloated federal budget. The White House has even had to caution them not to propose too many extra cuts, out of fear that a too-swift reduction in federal spending could lead to a big slow-down in the economy.
The White House warnings notwithstanding, the Congress has still added $63 billion in new cuts to the Democratic proposal, which the White House has accepted. Clinton might have held a tougher line, but new figures from the Congressional Budget Office showed that the President's stimulus program would have increased the deficit by the same amount, and so the net effect is about what the President had originally proposed.
Republicans have been frustrated by all of this maneuvering. They had hoped to be the ones to propose extra program cuts, but the Democrats beat them to the punch. Now all they have left is to oppose the new taxes, and with them, the President's proposed job-creation and economic stimulus program which the new taxes are meant to finance. However, as the polls show, the job-creation proposal is the most popular part of the Clinton program, and the Republicans are finding it difficult to stand in opposition to it.
The Tax Argument
For the past several months now, as the economy showed signs of recovery and the unemployment rate dipped slightly to the current 7% figure, several economists and some Republicans have argued that Clinton's job-creation proposal is unnecessary and should be scrapped. They argue that the additional spending might be inflationary.
A Republican counter-proposal to the President's plan, for example, accepts Clinton's proposed cuts and even his new taxes, but they oppose the $16.3 billion job-creation package, in favor of reducing the budget deficit that much further.
But Clinton has rejected this counter-proposal. The Administration argues that, while the economy is recovering, it is a weak recovery and has not produced significant job creation. Further, the Administration argues, there are structural problems in the economy that can only be addressed through targeted job creation and retraining laid-off workers so that they can find employment in new fields.
But perhaps an even more important reason for Clinton's insistence on this part of his program is that it formed a centerpiece of his campaign platform, and that he is unwilling to break this important campaign pledge. Another reason suggested even by some supporters is that if the President and his team acknowledge too early in their Administration that the economy has, in fact, recovered, such an admission would take needed pressure off the Congress to act on the changes the President has proposed.
And so Clinton has stood firm in support of his proposals to extend unemployment benefits, invest significant public funds in infrastructure rebuilding programs, create new opportunities for unemployed young people, and retrain the long-term unemployed.
Moreover, with the recently announced closing of 21 military bases and reducing more than 160 others, there is a new urgency to the job-creation program. These cuts mean that many states and local communities are facing the prospect of losing hundreds of thousands of jobs, and the President has sought to soften the blow by announcing immediate relief in the form of federal grants and long-term relief through retraining and a new economic conversion program. This latter effort is designed to assist communities and small industries, which are currently dependent on the military for a large portion of their jobs, to make the shift from military- to civilian-based industries.
It is situations like these, where reduced federal spending creates the potential for large-scale unemployment in particular communities which could in turn lead to economic declines in entire regions, that require additional federal spending over the short term. In order to insure that these short-term spending increases don't increase the deficit, the President has insisted that new taxes be imposed as apart of the overall economic package.
Another reason for the new taxes has been to fulfill Clinton's campaign pledge to adjust the tax burden by relieving the burden of the "Reagan revolution" imposed on the middle class.
During the campaign, Republicans rejected Clinton's claim that he could raise the necessary revenues by increasing taxes only on the wealthy (defined as those making over $200,000 at first, and later those making over $100,000). Former Vice President Dan Quayle produced his own critique of Clinton's proposal which charged that, if Clinton were elected, he would end up raising taxes on Americans earning more than $30,000. Clinton rejected the charge as nonsense.
But it now appears that Quayle was right. While the major burden of Clinton's new taxes will fall on the rich, other taxes called for in the President's program will fall on those earning more than $30,000 annually. This has caused some, including liberal commentators, to charge Clinton with betraying the trust of the voters who elected him.
But once again, Clinton is holding firm. He presented the entire economic program with the theme of "shared sacrifice"—a theme hinted at quite broadly in his Inaugural address. And he knows that this is a risky idea. If he wins and the economy continues to improve and new jobs are created, he will escape criticism and might even be praised. If, on the other hand, his program fails to produce economic growth, in 1996 he can fully expect to be hounded by charges that he broke his pledge in the same way that George Bush was hounded by his "no new taxes pledge" during the 1992 race.
The Other Challenges
As if this economic program were not a big enough challenge for the new President, he has simultaneously sought to address a number of other critical problems as well. Health care reform and campaign finance reform are among the two most difficult areas of American life to reform.
Health care, because it is a $800 billion dollar-a-year is a powerful and entrenched special interest. Every year various groups in the industry pour tens of millions of dollars into campaigns for Senators and Congressmen in order to block reforms that might negatively affect them. Further, groups affiliated with various health-care providers and insurance groups are capable of launching effective public relations campaigns against any measures they find undesirable.
Campaign reform presents an even more difficult challenge, because it requires that Congress must pass legislation that takes away the major advantage of incumbency—the ability to raise and spend large sums of money for reelection. But the members of Congress must not only overcome their own hesitancy, but they must also face down all the big-money groups that also benefit from the current system.
But there are some key realities that will help Clinton's effort. Rising health care costs playing a major factor in the federal budget deficit, and health care costs as a whole are also severely hampering the ability of American companies to compete internationally. The fact that there are 37 million Americans who are without any form of health insurance is staggering and sobering statistic. The cost of congressional campaigns has doubled in the past ten years (to almost $700 million in 1992). From these and many other symptoms, it is clear to most Americans that some sort of action is needed.
And so Clinton has attacked these two "sacred cows" of American politics, and is he is facing a tremendous battle. The powerful American Medical Association (AMA) demanded to be included in the Presidential Health Care Commission, headed by First Lady Hillary Rodham Clinton; and they were told, politely, "no." A successful lawsuit by the AMA and others, however, forced the First Lady to make public the meetings of her Committee—though the deliberations on policy can still be held privately. So while the work proceeds, there is rising speculation about what the President will ultimately propose to Congress.
A few things have become clear, however. The First Lady is committed to meeting the President's goal of presenting Congress a full and detailed proposal by May first. The detailed outlines of the proposal are still shrouded in mystery, but it is expected to extend individual health care coverage to all Americans over a period of years; it will not likely follow the Canadian plan and will probably allow some choice of health care providers; there is definitely going to be a tax increase proposal associated with the program (almost definitely including a "sin tax" on cigarettes and guns and perhaps even on alcohol.)
The First Lady has gracefully assumed her new role, and is proving to be adept and energetic a salesperson as her husband. She has courted the Congress. She is traveling to cities all over the country to hold hearings. She is forming a network of local communities to get public input for the program, and then to help sell the program to Congress.
This will not be an easy sell, but the President is convinced that it must be done. Health care costs must be brought under control or capped—or else the deficit will continue to expand at a crippling rate. And the need for reform is very urgent because of the Demographics of the U.S. population is disproportionally weighted towards the older generations. By the beginning of the next century when the "baby boom" generation—the large group born in years immediately following the Second World war—reaches the age of 65, their collective health care costs under the current system could be high enough to bankrupt not only the federal government but large segments of the private sector as well.
President Clinton has not yet prepared campaign reform legislation, but Congress is holding its collective breath because it knows that the issue is on Clinton's agenda for this year. And when it comes, it will be Clinton's third challenge to Congress to produce fundamental change.
At least at this point the President can feel confident that his first 100 days will have brought him closer to his goals. At this point it also seems clear that he will be able to boast of the following achievements early in his term: passage of a family leave bill; an expanded voter registration law; a much-awaited job-creation and economic stimulus package; and a comprehensive proposal for health care reform.
To make certain that his agenda moves forward, he has embarked on the most intensive Executive Branch lobbying effort in modern history—even greater than that of Ronald Reagan's first term.
Clinton's courting of the Congress is almost constantly in the news. And, in the words of one Republican member of Congress, the President is "a very persuasive lobbyist." He is courting individual members—he flatters them, pressures them, and when necessary he threatens them. And Clinton is not just courting the Democrats: some Republicans members of Congress have been invited to join the President aboard the Presidential plane, Air Force One. Others have been invited to join the President for his early morning jogging sessions. One Republican Senator was in Syria when he got a personal call from the President who was seeking support for his budget proposal.
Clinton knows that this personal attention will pay off, as it paid off for him during his twelve years as Governor of Arkansas. But an additional push may be required, and he is preparing for that, too, by building pressure for action at the grass-roots level which could give Congress an extra shove at a crucial moment. The new Chair of the Democratic National Committee, David Wilhelm, announced recently the foundation of a 1,000,000 person Democratic Party lobby to support the President's program.
This combination of personal lobbying, extensive exposure for the President in key states across the country, and the building of a grass-roots network will—the President hopes—result in passing his program. He has taken on a major set of challenges, and thus far he seems to know what it will take to pass them into law. If current trends continue, President Clinton is likely to have a successful first 100 days.
For comments or information, contact firstname.lastname@example.com powered by Disqus


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Good Morning!
Good morning my fine feathered friends. Apparently I've done something to hurt Blogger's feelings this morning, I can't upload my photos. Ok, sure they're not that great but still, I did promise to share. I guess that will have to wait.
I had a lovely day out with Elizabeth yesterday. We went to Thimblecreek and Quilter's Inn. She brought me back some lovely things from her vacation, one of which I would have shared today but of course, well Blogger, you know what I'm saying.
We both managed to find a few things to buy. I picked up a few quarter yards just to add to the stash. I don't buy too much anymore, I make a lot of samples for the shop, and all the fabric needs to be available there. Most of the time that's fun, but sometimes you want to see something new.
I came home and tried to be productive. I picked up around the sewing and cutting table and got started on the runner. Maybe I'll finish that today, Bret is going to be home late, so no matter how late I stay at the shop today, I won't need to fix dinner or do any chores. My mother is coming over to play with Peep and Rocket, our two Norwich terriers so I don't need to worry about them needing a comfort break during the day. My mom's ulterior motive is the ripe fig on my little tree.
I guess at this point getting ready for work would be good. Maybe Blogger will allow me to post my photos later.


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Ashley & Ryan's Ice Skating and Home Living (with a Cat) Lifestyle E-session
Ashley & Ryan are — in their own words — "simple homebodies" and all they wanted was an e-session that reflects who they are. Because Ryan loves cold weather and hockey, they held the first part of their lifestyle engagement shoot in an ice skating rink. Afterwards, they warmed themselves up by snuggling with each other and their adorable grey kitty safe inside their comfort zone called home.
I love the idea of this lifestyle session (and if you're a long-time reader, you know how much I cannot resist cats in a photo session!). Bit of Ivory Photography's Chelsea LaVere's softly-lit photos beautifully captured the cozy, genuinely loving mood of this session which made me want to hug my own kitty myself. 🙂
Chelsea shares:
Ashley and Ryan love their furry kid, Bella, and wanted to make sure she was just a part of their session as she is a part of their everyday lives. Their unique lifestyle session in their home together is one that I hope will catch on with couples! 🙂
First up is the "cold" part of their e-session —
It's time to meet the cutie pie couple. Here's their love story as shared by Ashley:
We met about 8 years ago during a summer job (for me). Ryan had just gotten out of the army and moved back home, it was his first job as a civilian. We worked at an ice cream parlor — yum!!! Anyways, I digress… so we were friends for a while. I was getting out of another relationship at the time and eventually, we started dating. 🙂 6.5 years later, after we both had finished college and graduate school for me and gotten "real jobs," he proposed.
How the idea for their lifestyle engagement session came up:
Ryan loves the cold weather (he's weird like that!), so as a concession to us living in the "south," I thought it would be awesome to have our engagement session in the snow. Of course, the winter was super mild and snow never came. As we started getting closer to the wedding date, I knew we had to do something and by some miracle, I thought of the ice skating rink. We are both big Boston Bruins fans and Ryan plays hockey just about whenever he can — so it seemed like a perfect fit.
I talked about it with Chelsea and she loved it, and then we thought of having a cold- then-warm-up-at-home feel for the session. So after the skating part, we went back home to warm up and get some pictures of us with our kitty baby. 🙂
Here now is the "warm up at home" part of their lifestyle engagement shoot:
Thank you Chelsea for sending your lovely images my way, and congratulations to Ashley & Ryan! The green-living lovebirds are getting married this Sunday (Earth Day!), so here's wishing them a beautiful, meaningful and stress-free celebration!
Photographer: Chelsea LaVere of Bit of Ivory Photography
Locations: Chilled Ponds Ice & Turf Sports Complex and private residence, VA
Image submission via Two Bright Lights


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Sakura Watch, May 1, 2016 - Will we see blossoms this year?
Sakura Watch, May 1, 2016 - Will we see blossoms this year? That's the troubling question on my mind as walking through the park this weekend showed no progress on floral bud development but instead seeing much more buds growing into leaves.
Usually, we should be seeing the buds swell and begin to display their florets (blossom flower petals), but nearly all the sakura cherry blossom buds continue to remain closed and retaining elongated shapes which are usually associated with creating leaves instead of blooms. The significance becomes ever more evident when we look back at 2014 when the blossoms also came out later in May. Now compare those photos with today. The shape and size of the sakura buds are vastly different as seen in these two photos:
So now the question remains 'will we see the sakura cherry blossom bloom this year?' Short answer, maybe.
Definitely, there will not be a full bloom as last year since the later we get into May, the lower become the chances that the trees will be able to develop blossoms. Cooler weather seems to have definitely made an impact and helped cause the buds to stall in their floral development, but this coming week will be crucial to see if any advances into the next stages 3-5 will begin to produce the florets. Otherwise, all we may be left with very few if any, blossoms to enjoy this year at all. This now pushes the current predictions of May 5 out to later, possibly into the following week - let's hope development gets back on track soon!
There Is Hope
The bright side to the current situation is two-fold. First, nearly all other blossoms throughout the park are also late, or only beginning which could signal the late bloom is affecting all the plants and trees and not just the sakura cherry blossoms. Even this grand magnolia tree near the Grenadier Cafe is only beginning to show its true colours:
The other bright point is that the second variety of sakura blossoms, known as the Akebono / Fugenzo, are for the first time in recent years in time with the rest of the sakura cherry blossoms. These trees are usually the later bloomers of late May to early June and are currently showing signs of buds developing into flower in the next few weeks.
So it is still entirely possible we may see all the sakura blossom varieties blooms together - time will tell whether mother nature is preparing a surprise for us in the weeks ahead. Let's hope she is. Watch for more updates as now they will become more frequent - stay tuned!


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Melanie Dugan
Melanie Dugan's short stories have been published in both Canada and the United States. In 1999 her short story "A Map of the Human Heart" made the final round of judging for the Canadian Literary Award for short fiction. She lives in Kingston, Ontario. This is her first novel.


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Clifford Tyler was briefly involuntarily committed in 1985, following a bout of severe depression arising from an emotional divorce from a marriage of 23 years.
In 2011, Tyler attempted to purchase a gun. Despite having no subsequent diagnosis or documented history of mental illness, Tyler was barred from doing so, due to the Gun Control Act's prohibition on firearm ownership for people who have been "civilly committed."
On September 15, a divided U.S. Court of Appeals for the Sixth Circuit ruled that this blanket prohibition may run contrary to the Second Amendment.
Ever since the Supreme Court's landmark 2008 District of Columbia v. Heller [PDF] decision, establishing a Constitutional individual right to firearm ownership, courts have struggled to determine the Second Amendment's boundaries. In that decision, the Court specified that certain long-standing prohibitions, such as for the "mentally ill," are presumptive Constitutional.
The District Court dismissed Tyler's lawsuit, without forcing the government to justify the permanent ban as applied to Tyler. A three-judge panel of the Sixth Circuit reversed, a decision that's now been upheld by a full en banc panel of the court.
"We cannot conclude, based on the current record, that the government has carried its burden to establish a reasonable fit between the important goals of reducing crime and suicides and § 922(g)(4)'s permanent disarmament of all persons with a prior commitment," the Court wrote in the majority opinion. "There is no indication of the continued risk presented by people who were involuntarily committed many years ago and who have no history of intervening mental illness, criminal activity, or substance abuse.
"Indeed, Congress's evidence seems to focus solely on the risk posed by those presently mentally ill and who have been recently committed."
In 1986, Congress created a so-called relief from disabilities program, allowing people prohibited from owning guns due to their mental illness petition the Bureau of Alcohol, Tobacco and Firearms, to have their rights restored. Congress, however, defunded the program in 1992.
In 2008, Congress passed a new measure that provides grants to create state-level programs. Thirty-one states have since created relief-from-disabilities programs, but Tyler's home state, Michigan, is not one of them.
"Heller's presumption of lawfulness should not be used to enshrine a permanent stigma on anyone who has ever been committed to a mental institution for whatever reason," the Sixth Circuit stated. "Some sort of showing must be made to support Congress's adoption of prior involuntary commitments as a basis for a categorical, permanent limitation on the Second Amendment right to bear arms."
The case now returns to the District Court for further fact finding.


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Alexander Technique Suzanne Duncanson
Part 1 of a series of E-Books available now – Let's Go Up
Words by Suzanne Duncanson
Pictures by Steve Appleton
If you like the illustrations on my website – you might like this e-book of illustrations. You could print your own poster, make yourself a calendar and inspire yourself every day with a variety of images on your desktop for the sum of £6.50.
Please click the thumbnail image to purchase. Once payment has been completed you will receive an email with a download link. Please check your spam folder for this if it doesn't appear in your inbox.
I've picked some examples of the illustrations to show you below – and there are MORE inside! Soon there will be copies in physical book form. Let me know if you would like one by emailing me on firstname.lastname@example.com


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Then He began to speak to them in parables: "A man planted a vineyard and set a hedge around it, dug a place for the wine vat and built a tower. And he leased it to vinedressers and went into a far country. Mark 12:1
Jesus told some stories with sharp points to them, and the religious leaders of Judea did not fail to understand some of the more pointed ones. The Parable of the Wicked Vinedressers got them right in their religious pride and they sought to harm the storyteller. You can read the rest of the story in Mark 12:1-12, of how the wicked vinedressers hurt and killed the owner's servants until finally the son was sent. "They will respect my son," the owner thought. But the hearts of the vinedressers had become so evil that even the son was murdered by them. Was this foolishness on the part of the owner?
To the world, what is a provision of many opportunities to do the right thing looks like foolishness. We forgive seventy times seven times and the world calls it foolishness. The Lord continues to send prophets, preachers, missionaries and ministers; and these are slandered and slain, and the world may see this as foolishness. "Why does the master not come himself with force to slay those wicked vinedressers," one might ask. They will not see that when our Lord does come with the force of His vengeance against those who would hurt and kill His servants that it will all be over. No more chances to repent and do the right thing. The wicked vinedressers of the world will be cast into the outer darkness. It is a tough point, and one the world would deny. That denial will not change the ending of this story though. Repent while the Lord allows time for the world to do the right thing.Bucky


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We're going to start this weeks' blog off with a bad, bad pun. "Why did the compressor go to the doctors?" It had a soft knee. "What? Has the bad joke threshold been crossed?" "Anyone got any input or output on this?" OK, ok, enough of the pad puns that only those that understand compressors will get anyway.... So for the last few weeks (ok, maybe about 2 months {remember we only have 2 days a week to get work done}) work has been done by crew members on the big compressor. Let's start with some background information, first.
Liberty ships were steam powered, and that means everything onboard was powered by steam, not just the main engine. During WW II steam was kept up continuously as the ships were never shut down, and if they were, an outside source of steam was required to start up the ship. Since we now operate as a museum ship and only raise steam a few times a year, operating winches, pumps, chipping hammers and other equipment presents a problem. Enter the BIG air compressor.
Over 20 years ago a diesel powered air compressor was permanently installed on top of # 5 hatch to supply compressed air to ships pumps, cargo winches and any machinery that originally operated on steam. This allows us to operate the machinery necessary to light-off the boilers in order to get underway, or to just run selected pieces of machinery like the cargo winches to load stores, etc.
The BIG air compressor (as it's known) was designed by Ingersoll-Rand Corp.as a jobsite construction compressor and was mounted inside an enclosure on a trailer ( the tail lights are still on it ! ) suitable to be towed to a construction site. This of course was modified and it now supplies compressed air to the old deck steam line and on down to the engine room.
For 20+ yrs and 6,700 hours of operation it performed it's task without skipping a beat with only routine maintenance like oil changes. As with an old car, it eventually began to complain; anti-freeze leaks, loss of power, and rusting of the enclosure and fuel tank began to cry out for some major work. The highly skilled volunteer engine dept. attacked these issues head on, starting with a remanufactured engine head for the Cummins diesel obtained from a tractor-trailer truck parts supply Co. in Baltimore. Work continued with compressor end work, sheetmetal repair/replacement on the enclosure and repiping of the fuel supply. The 150 psi (pounds per square inch) air pressure hose connecting the compressor to the ship is next to be replaced, and hopefully we will get many more years of service out of this machine, which is essential to our vision as a steaming, operational, part of history.
Here are some pictures taken about a week ago to give you a better view of some of the things that were done. The top was pretty rusted out (20 years will do that to the best of us!) so you can see the replacement in one of the shots. By giving you this info, you can see some more in depth views of the types of things that are occurring on the BROWN on any given work day (Wednesdays and Saturdays). Some projects are big, and some are small. This one happened to take a few weeks to complete. Also note, we DO have an electric air compressor which is known as the 'little' or 'small air compressor' which is not powerful enough to run the machinery needed to light-off the boilers and get underway, so it doesn't get the respect that the BIG air compressor gets.
A huge shout-out to Joe for showing what was done and then writing it up so this blog writer would not sound uneducated. Can't have THAT happen. And thanks to those of you who follow our antics and adventures on the JOHN W BROWN and read our blog each week. See you next week!
Project Liberty Ship, Inc is a 501(c)3 non-profit, all volunteer organization engaged in the preservation and operation of the historic ship JOHN W. BROWN as a living memorial museum. Gifts to Project Liberty Ship are tax deductible.


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Wash one-half cup of rice in plenty of warm water and then place two and one-half cups of boiling water in a Saucepan and add the rice. Cook until the rice is soft and the water absorbed. Now place three ounces of chocolate, cut into fine pieces, in one quart of milk. Bring to a boil and then add
- Three-quarters cup of sugar,
- One-half teaspoon of cinnamon extract,
- Two teaspoons of vanilla,
- Two tablespoons of butter,
- The prepared rice.
Mix well and then pour into a baking dish and bake for forty minutes in a moderate oven. Stir frequently.
Foods That Will Win The War And How To Cook Them (Year 1918)
by C. Houston Goudiss and Alberta M. Goudiss


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- This event has passed.
The Nicolet Players Present: The Crucible
May 11 @ 7:30 pm - 9:30 pm
The Village of Salem is run wild with tales of witchcraft. Deep-seated jealousies, lust, and greed are bubbling to the surface from the heat of each neighbor's exaggerated accusations. Revenge has replaced reason; mere rumors are now damning evidence – and no one is safe. A timeless play and a pivotal work, The Crucible is a tale of caution that warns of the deadly consequences when a society allows fear, suspicion, and superstitious gossip to rule over facts and reason.
Friday, May 3 at 7:30 pm | Saturday, May 4 at 7:30 pm | Sunday, May 5 at 2 pm | Thursday, May 9 at 7:30 pm | Friday, May 10 at 7:30 pm | Saturday, May 11 at 7:30 pm | Sunday, May 12 at 2 pm


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Essential accessories
Product details
The UNGER NLITE HYDROPOWER DI STARTER SET contains all the equipment you need to start cleaning with purified water at heights of up to 6 metres without the need of a ladder. Ideal for cleaning solar panels, windows, large vehicles and building facades.
The NLITE HYDROPOWER STARTER SET contains the following items:
The 6-LITRE HYDROPOWER DI FILTER can deliver from 260-litres in very hard water areas to 1570-litres in soft water areas.
The UNGER NLITE HYDROPOWER DI FILTER offers exceptional performance and is considered the most efficient DI filter system ever created - it is essential equipment for the professional window cleaner.
The NLITE HYDROPOWER DI FILTER features many new design patents including UNGER's innovative FLOWATER TECHNOLOGY, which filters water from the bottom upward, promoting much greater efficiency and longevity of resin, and producing 30% more pure water than previous generations of DI filter. Its construction is glass fibre enhanced by up to 50%, making it stronger, safer and lighter.
UNGER's QUICKCHANGE RESIN BAGS allow quick and easy resin change, as easily as changing pods in a coffee machine, and also minimize mess and the necessity for rinsing out filter after every use. Loose resin can also be inserted directly without the need for bags.
FASTLOCK OPENING speeds the change process even further and includes a pressure release valve. It is safe and self-locking, and the removable cover features a resin stop mechanism which prevents loose resin leaking into the water output. The hose fittings are standard in the UNGER range and are compatible with most hoselock type fittings for quick release and reliability connection.
The integrated TDS MONITOR measures water hardness and performance so you can monitor exactly when resin replacement is necessary.
QUICKCHANGE RESIN BAGS are available to purchase separately.
This highly-rigid and durable aluminium master pole system is width-measured for optimum comfort and speed of use. The system consists of 4 x 1.5 metre poles which can be further extended with UNGER products to a maximum of 10 metres.
Each master pole comes complete with a durable HIFLO NLITE END CAP to prevent accidental damage and the HIFLO NLITE MULTILINK THREAD ADAPTER for secure attachment.
A durable PVC hose which ensures maximum flexibility and minimal twisting, due to its internal textile layer construction.
HIFLO NLITE HOSES come complete with a standard adapter for connection to pole and the HIFLO HOSE REEL.
HIFLO NLITE 27CM RADIUS BRUSH: (due to stock shortages at Unger, a Rectangular Brush will replace the Radius Brush for the time being)
A hard-wearing yet superlight brush with solvent-resistant, polyester bristles, designed for efficient window cleaning. The HIFLO RADIUS BRUSH's bristles can get into the smallest corner and are tough enough to tackle the most stubborn and sun-baked grime.
The HIFLO NLITE range of brushes incorporate up to ten quick-releasing water jets, unlike most conventional brushes which only feature two; the 27cm version includes four jets, all of which can be utilized by increasing water pressure.
Due to the HIFLO NLITE BRUSH's composite - a solid external skin with a porous core - the tool is light in weight whilst still ensuring structural stability. The HIFLO NLITE BRUSH features a socket which enables it to be rotated and secured to an angle of 180 degrees. Every HIFLO NLITE BRUSH comes complete with two pencil jets as standard.
A durable plastic adapter which is used for secure attachment of HIFLO NLITE goosenecks, poles and brushes. It is fitted simply by inserting into the tool and fastened by the tool's clamp, and comes supplied as standard with all master poles in the range.
The HIFLO NLITE THREAD ADAPTER features a side aperture to allow exit for the hose when it is fed through the pole or gooseneck.
Delivery Options
Standard mainland UK delivery (Courier) £6.99
Deliveries will be despatched in the order that they are received. Orders within Mainland UK will be sent using a courier company, and will normally take 2 - 3 working days from receipt of order.


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The NJ Regional Intelligence Academy (RIA) will be hosting (2) FREE deliveries of the 1-day workshop titled: "Social Media Analysis: Current Trends for Homeland Security and Law Enforcement."
The growth of intelligence-led approaches to law enforcement and homeland security has empowered state and local law enforcement with a new level of situational awareness. Local jurisdictions now receive a significant amount of information from international, national and state jurisdictions.
The breadth and depth of these analytical products provides helpful information for jurisdictions to improve their policing approach.
However, public safety professionals must ensure they can proactively examine the scope of criminal and terrorist groups that may be operating in their jurisdictions.
As a means to develop intelligence inputs to analyze the scope of threats that may be operating in an agency's jurisdiction, the use of social media must be examined and compared to existing and potential vulnerabilities to obtain the clearest perspective of a jurisdiction's risk environment.
This training program seeks to examine current trends in social media and how homeland security and law enforcement personnel might analyze and interpret various social media information.
Identify various social media outlets / types that yield investigative/intelligence inputs.
Identify trends in social media usage by threat groups or radicalized persons.
Recognize methods to examine vulnerabilities of CI/KR.
List various methods used to identify patterns or trends of threats.
This program is designed for law enforcement and homeland security analysts.
For your convenience a registration link is provided and is the only method of registration for this workshop. Please hit the Done button at the bottom of the link page upon completion. https://www.surveymonkey.com/r/7TJXVF7 Pre-registration is required NLT April 13, 2015. Final confirmation e-mails will be sent to the approved attendees prior to start date, along with directions.
If you have any questions regarding these workshops please e-mail email@example.com or call 609-588-2498.


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Three individuals have been arrested in DeKalb County after Investigators with the Sheriff's Office and DeKalb County Drug Task Force agents executed a search warrant in the Whiton Community.
During the search officers found drug paraphernalia, methamphetamine, and two methamphetamine labs.
DeKalb County Sheriff Jimmy Harris says that 55 year old Bobby Loyd Sanders of Geraldine, 49 year old Regina Gwen Wiggins of Guntersville, and 28 year old Travis Matthew Newman of Guntersville were all arrested and charges with unlawful possession of controlled substance, unlawful manufacturing of controlled substance, and felony possession of drug paraphernalia.
All were transported to the DeKalb County Detention Center where they await bonds. Wiggins also had active warrants from DeKalb County for previous drug charges.
Sherriff Harris states "We have been working the Whiton area due to an increase in burglaries. These contacts produced the information that got these people arrested. We are still looking for any suspicious persons or activity so we appreciate all the help we get from the public."


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Test Drive Cub Cadet
Cub Cadet is inviting consumers to this year's Cub Cadet Test Drive Experience.
Give a Cub Cadet a whirl!
Special day-long Test Drive Experience events are taking place at store locations nationwide through May. These events feature test drives, giveaways, one-day-only offers, and plenty of fun.
Visit www.cubcadet.com/testdrive for dates and locations of your nearest events, as well as a complete listing of store locations where you can test drive any time. While online, experience Cub Cadet products by watching the products in action, reading what others have to say about Cub Cadet, and viewing complete product specs and demos.
"The Test Drive Experience is available to everyone at thousands of store locations across the country," said Jeff Salamon, director of marketing, Cub Cadet.
"Whether you take a test drive at an event happening this spring, take a spin at a store near you, or learn about Cub Cadet's exclusive innovations online, there's one thing we know: After one test drive, you'll be convinced Cub Cadet is the smart choice."
This is the second year of the Test Drive campaign.
The Cub Cadet Test Drive Experience will feature products including zero-turn riders like the RZT™ S 42 (residential zero-turn rider with four-wheel steer and steering wheel control) and the RZT™ 50 (residential zero-turn rider with four-wheel steer and lap bar control), Series 1000 lawn tractors (LGT 1054 and LTX 1045), and hand-held equipment such as string trimmers and tillers.
Homeowners will have the chance to test any product and talk to experts about product features, service tips, and finance options.
At all Test Drive Experience locations, a variety of prizes, such as exclusive Cub™ Gear, will also be available. Customers will receive a free gift for stopping by and taking a test drive.
For more information on all Cub Cadet products, visit www.CubCadet.com .
To join the conversation, follow Cub Cadet at:
www.Twitter.com/Cub_Cadet (#CubTestDrive)


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Is too much exercise bad for your immune system?
For years and years HCP's have been telling you that "moderate" amounts of exercise are good for you and your immune system especially during the winter months to prevent colds, flu, respiratory infections, etc. And, I am not going to tell you any different, BUT I am going to give you an explanation as to why exercise can boost your immune system and how much exercise can actually put a strain on your immune system. Actually, one study showed that people who didn't exercise and started 12 weeks of moderate exercise had over a 50% drop in sick days over the next year!!
Who can benefit?
The best part is that everyone can! Even with chronic diseases or autoimmune diseases, you can find YOUR level of moderate exercise and it will only benefit your body, your general health, and support a healthy immune system. For example, if you are bed bound, there are arm exercises, rolling in bed, leg lifts...a form of exercise depends on what you are used to. So, everyone should be getting some form of moderate exercise, there is NO excuse!
How does it support your immune system?
So, the immune system is a whole network that has been created by our body to protect it from invasions from viruses and bacteria using various different hormones, chemicals, and cells to attack, as well as to remember, the viruses in the future to prevent further attacks and hone your bodies response. In an effort to not get too deep into cellular anatomy and physiology, I just want to explain that some of the cells that respond are called cytokines (of which there are many different types). Some of the cytokines release a signal to your white blood cells (the ones that increase in number to attack when their is an invader present in your system- your number will be elevated if you have a cold, for example, and get your blood drawn at your HCP, but it will drop back down to a "normal" level when you aren't sick) that there is an invader, then there is an inflammatory response, and the white blood cells know to go in for the kill. So, why am I telling you this? Well, with a moderate amount of exercise, the cytokines are produced and released in moderate amounts, so your immune system is being challenged a little bit every time you exercise, and it strengthens your immune system because it is constantly working.
Why is too much bad?
If you overtrain, or exercise too much, you can cause damage to some of the muscles, or various different cells in your body, and it can stress your body. When your body feels stressed, overexerted, or over taxed your immune system is actually decreased because your body is working so hard to recover your muscles from training, that your immune responses can be lowered due to a release of higher cortisol levels. Cortisol is a natural hormone that is released from the adrenal gland that helps to regulate metabolism, the immune system, inflammatory responses, as well as having other functions; it is basically your "stress" hormone and the one that jazzes you up during your "fight or flight" response. The problem with is being constantly elevated, is that your body is never truly relaxed (which can occur in our modern way of living where everyone is running around, working tons and constantly stressed even when we don't realize it) and this can lead to slower immune system responses and slower healing by the body due to the way that cortisol makes your body react. So, too much exercise can depress the cytokine release, and make your body slower to react to minor pathogens (viruses/bacteria) that may be trying to invade your body.
What is considered Moderate exercise?
Usually it is defined as 20-30 minutes of exercise 5 days a week. For me, that is not enough because my baseline is much more than that, so that is a great guideline but it needs to be based on your level of exercise specifically. So, I would tell you that "moderate" really means what you feel comfortable with in exercise, can get through without feeling tortured and on a scale of 1-10 (one being barely any effort and 10 being extreme effort), it would be a level 4-6; where you are comfortable and can even talk during the exercise (not a lot mind you, but you aren't struggling for breath). Moderate exercise can vary with days that are a 6-8(a little harder) and days that are a 4-5 (a little easier) but try to stay around that range for cardio. You can push harder twice a week, for better results, but if you are happy with how in shape you are, try to keep it relatively even. As far as lifting, you definitely want to add some muscle strength on top of your cardio, but again, don't stress yourself out (i.e. you can barely lift your arms afterwards), but push yourself daily to the point that you know you have worked out and feel stronger.
What is too much?
Pushing yourself to run at a super fast pace and for a long distance when every step you feel like to want to stop...that is too much. You need to listen to your body (and non-runners, will probably say, "my body says that every time I run" I'm talking to those who are runners baseline). Or if you are working out on the scale of an 8-10 every day, that is too much!! You can go 8-10 once or twice a week, but really no more than that. If you feel strains in your muscles or muscle tears, you need to take a break and your body will let you know. I totally understand the feeling of wanting to push your body to the limits EVERY time you work out, I have done that in the past, and I looked fantastic, but it isn't sustainable over time, because as you overtrain, your body loses interest in wanting to work out and it gets harder and harder to push yourself to do so.
For my avid exercising readers, just listen to your body; it will tell you when you are overtraining! Sometimes every step feels so horrible you just can't exercise- then STOP, just lift weights, or take a break and catch up on some missed TV shows and DON"T FEEL GUILTY about it!! Just go back to your normal routine the next day, Nurses orders :) You really need to look at exercise as everything else, do it in moderation, and it will be sustainable over your whole life, not something that you stop and start.
For those of you who don't exercise, I hope this inspires you to park farther away from the store and get a walk, skip the elevator and take the stairs, and grab a friend (bundle up) and go for a wintery walk and a cup of coffee/tea! Try to get out there and get that heart pumping to stimulate your immune system!! It actually is good for you, gets you out, and can help you also beat the winter blues (check my blog tomorrow!)
Yours in Good Health


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The discovery was made during a survey of Loch Ness, led by Kongsberg Maritime Ltd and supported by The Loch Ness Project and VisitScotland.
Operation Groundtruth is the first survey of its kind in Scotland, making use of Kongsberg Maritime Ltd's recently-launched MUNIN AUV (Autonomous Underwater Vehicle) / marine robot. The highly accurate underwater vehicle features groundbreaking sonar and camera equipment, which provide the ability to map vast areas up to a depth of 1,500m at incredibly high resolution.
As Loch Ness has a reputation of being incredibly difficult to survey, the state-of-the-art MUNIN will undoubtedly reveal brand new information regarding the Loch. Uncovering the 46 year old Nessie model was just the beginning…
Craig Wallace, senior subsea applications engineer at Kongsberg Maritime Ltd is excited to be back at a favourite location: "Kongsberg Maritime Ltd began surveying Loch Ness with some of the world's first multibeam sonar back in 1987. Over the years, the company has returned many times, bringing the latest technology to uncover the Loch's mysteries.
"We expect to uncover new information from the Loch during this survey, as MUNIN is the most advanced low logistics AUV on the market and is the first of the next generation marine robots from Kongsberg Maritime. Merging the cutting edge technology from the commercial sector whilst maintaining the robust reliability from the military market, the vehicle is providing insight to the Loch's depths as never before imagined. Finding Nessie was, of course, an unexpected bonus!"
The MUNIN AUV, which was recently added to Kongsberg Maritime Ltd's Aberdeen-based rental pool, offers significant benefits in terms of low utilisation costs, high reliability, an excellent standard of data quality and easy deployment.


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Saturday, May 7th, 11 am – 1 pm, White Rock RCMP office, 15200-block of Pacific Avenue, White Rock
This is an open house like no other! Bring the kids down for pony rides, a bike rodeo (bring your own bike), crime prevention and fire safety games, a mini depot, Mounties in Red Serge, Safety Bear, a Soft Ball Throw (clock your speed!), prizes, and games.
More info at the City of White Rock Website.


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First, let me say, that I don't fully remember where I got this information. I used a variety of different websites and sort of stitched similar information together from them all. Plus, it was almost a year ago now - the date on the top of my notes says 12/14/11. And my memory is pretty spotty at best.
But I do have this much:
- The striking white coat is caused by a recessive gene. Bengal tigers are the only subspecies in which it occurs.
- Tigers are the largest member of the cat family and renowned for power and strength. They have strong hind muscles to pounce on prey.
- Bengals hunt at dusk/night. They kill their prey by a bite to the neck.
- White tigers suffer from inbreeding, since they are rarely found in the wild and... well, humans love them. The limiting of the gene pool can cause low tolerance for pain, disease, and anesthesia, as well as distorted spines or cleft plates.
- They can eat up to 40 pounds of fresh kill (I believe that number fluctuates a little) at one time, but then theyeon't eat for several days after.
- Wild tigers can live between 10 and 15 years. Tigers in captivity live between 16 and 20 years. (But white tigers, as mentioned above, used to be and might still in some places be subjected to inbreeding.)
- They don't have good stamina. Prefer ambushing their prey - they are also good swimmers, but poor climbers.
I might make this a semi-weekly feature. You can leave suggestions for future topics in the comments. :) Have a blessed Tuesday and keep writing!
Photo by Alan L. HERE is where I found it - flickr, to be specific.


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It occurred to me that technology advances are to make life easier, to free up one's time for other activities.
For me the use of technology should give me more free time to play. Continue reading
It occurred to me that technology advances are to make life easier, to free up one's time for other activities.
For me the use of technology should give me more free time to play. Continue reading
The pushing and stretching of the EDCMOOC. Other's post have such a creative view of the class and are able to use technology to create their art. I am still old school and attempting to get up to speed with all of the technology to be able to communicate my ideas. Continue reading
The third edcmooc is nearing its end now. I tried to get a grip of the facilitating process during this MOOC. It was not easy and perhaps I have to stop trying. Continue reading
What other lenses can we use to analize particular kind of vision which is presented, suggested or implied by the author ot the text, video etc.? What tools can help us to be more aware readers or recipients of information? How can we protect ourselves from manipulation or false objectivity wich can influence our own objectivity…
La conversación que nos han propuesto a propósito de las culturas digitales y el aprendizaje en red ha llegado a un momento clave: considerar con cuidado los supuestos acerca del "ser humano", de la humanidad, presentes en los discursos y prácticas alrededor de los fenómenos y prácticas mediadas por tecnologías e internet.
Los shortfilms que nos presentan, aluden a utopías y distopías y a transformaciones de la experiencia humana y por lo tanto el "buen vivir":
Una mirada futurista, otras más actuales, son las invitaciones de la semana 4 del #edcmooc. Primero, con un acercamiento al posthumanismo crítico. Aprovecho para traer una idea que se vuelve a repetir en el artículo de esta semana: el humanismo con su ideal de lo que significa ser hombre y su componente liberal, ha implicado la negación de otras maneras de ser humano y no ha terminado por conducir a ese ideal de justicia y equidad. Continue reading
My purpose is to continue my discussion about network facilitation. During the last weeks I have tried to do some facilitating operations in edcmooc. We have a lot of people there and they come from 154 countries and and I cannot imagine their motivations or interests. Continue reading
Elearning and Digital Cultures, EDCMOOC, is taking place for the third time. And I am there, participating again. I was very pleased when Christine Sinclair sent me an email and asked if I could act as a Community Teaching Assistant, CTA, this time. Continue reading
Reasserting human is the theme of week 3 in edcmooc. I am interested in the different ways of being present on the internet, not only technologies used but human interaction. This post copies some ideas of my blog post a year ago when the first edcmooc began. Continue reading
A principios de este mes de noviembre, dio inicio la tercera "emisión" del MOOC: "E-learning and Digital Cultures", de la Universidad de Edinburgo (aquí encontrarán una entrada con datos del MOOC en su tercera ronda). Estoy en la vuelta a participar y estaré compartiendo aquí las reflexiones como un registro, como un proceso… de huella acerca de este curso que me parece especialmente potente por la perspectiva analítica propuesta, acerca de las culturas digitales, el aprendizaje y la educación: pasado, presente y futuro, visiones utópicas y distópicas, miedos y metáforas… y más pistas que estaremos siguiendo.
In The Jetsons, autonomous robots are not feared. Continue reading
En la semana 2 del #EDCMOOC nos propusieron considerar las metáforas como elemento de análisis de prácticas, discursos y sentimientos respecto de la red, las herramientas y nuestras actividades mediadas por estos artefactos.
¿Qué ideas respecto al futuro imagino, si considero este fenómeno creciente de apropiación tecnológica? Continue reading
The Matrix trilogy offers a clear dystopian perspective on technology. What's interesting about these films is that they focus this perspective on an ever-growing aspect of technology: robotics.
There are several recent instances in the news about "autonomous" robots. Continue reading
Nick Bostrom's Transhumanist Values struck me as both naive and short-sighted. I suppose it's not really his piece in particular, but the philosophy in general. Continue reading
After reading the recommended texts supporting Week 1's theme of "Looking to the Past", I found that I most connected with the Perspectives on Education section. This is likely because of my training and experience as an educator, and many of the issues that were mentioned were the focus of discussions when I was in grad school. Continue reading
Watching Bendito Machine III, I was struck by several observations. As the character scales the mountain to obtain the desired machine, I couldn't help but think of the fact that he was struggling parallels many experiences Americans have in affording new technological devices. Continue reading
Both Robbie and Gumdrop featured societies with robots as autonomous members of society. The films made me consider what a future with these autonomous members would be like. Continue reading
He estat 5 setmanes submergit en un curs telemàtic ofert per la Universitat d'Edimburgh i la plataforma Coursera.org titulat "eLearning and Digital Cultures". Continue reading
After a few failed attempts (happy to be human!), I finally feel quite comfortable with my final Digital Artifact. It's a short animation. Continue reading
After publishing my final assigment Digital Artifact for the eLearning and Digital Culture MOOC, I decided to try and provide a background of the creation process. These are some ideas I think are closely related:
In both the videos from Corning and Microsoft, education is presented as being interactive. In the Corning video, the educational content is presented very graphically and allows the students to engage in the material along with the teacher. Continue reading
I will primarily comment on the posting by Shirky and subsequent comment by Bady. I found the topic of MOOCs as the future of higher education quite interesting because it relates directly to my own academic experiences. Continue reading
I found that the visual similarities between Bendito Machine III and New Media were traits that could be found in many dystopic scenes about media consumption. The was a heavy use of darkness and contrast to imply a more sinister story. Continue reading
I like to think of Inbox as a utopian account because while the two characters might possibly have met without possessing the bags (clearly a metaphor for e-mail/online personas), they were brought together because of them. This opportunity was created because of the democratizing nature of the technology (in this case, magical bags). Continue reading
I think that the film is presenting several messages about technology:
I started week 1 a bit late (in week 2). Being my first experience of a MOOC I was unsure what to expect but it quickly became clear that the self paced get out what you put in approach would suit me.
I signed up for this course a few months ago and I am eager to get going on it! I am going to use this blog to post about my learning. I consider myself an early adapter in the digital world, however, I know I have a LOT to learn about e-learning. Continue reading
my first mooc experience – sorting all these online sites….. so many passwords I'll forget them all! and I managed to post a Tweet to the right site
First experience of a twitter chat, feel a bit behind as so many people seem to know what they are doing.. Some folk have offered useful links to what can be done on twitter so they are pinned for future use..


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I'm pleased to announce four fine art printing workshops for 2016, all through Maine Media Workshops in Rockport, ME. My 2-day Advanced Digital Printing Course will run on March 19th-20th, 2016. My week-long course, The Craft and Art of the Fine Digital Print, will run twice also on May 15th-21st and August 21st-27th.
Please let me know if you have any questions about any of the workshops, and I hope to see you there!