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(714) 627-5553
6862 Auto Center Drive
Buena Park
House of Imports
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Recent Reviews from House of Imports
Recent Reviews from House of Imports
I just got my Mercedes-Benz A220 last week. Cyrus help me with everything. He is really nice. He described everything in detail. He also gave me clear information. Find Cyrus for better and nice service.
Jul 18, 2019
Even though the MB network was down, which slowed down the software updates to my car, John Kim in the service dept. was very helpful and communicated with me the whole time I was waiting. The shuttle service took me to grab lunch and was very courteous and prompt. Thanks for a great experience!
Tim Floyd
Jun 27, 2019
Hello there, My Mercedez-Benz G550 had an accident in July 2018, and I chose Autonation Collision Center in Buena Park to get my car fixed. It took them 7 months to get the car they claimed already done, the car was in 8/1/2018, and was out 2/28/2019 for the first time. After 2/28/2019, we went back for FOUR different times for many different issues that were not done correctly. 1. Wheel balance was not adjusted correctly caused the car shakes severely when it was over 60miles/hour, which made me feel extremely unsafe. This abnormal vibration was reduced after the balance adjustment, but it still keep happening. Autonation keeps claiming that this is how the car is, and NEVER get it fixed. I drove my car everyday before the accident, and I am 100% sure this abnormal vibration never occur before. It made me feel very unsafe to be on road. 2. One suspension component was installed upside done, which caused wrong suspension respond reaction. 3. One bolt snapped when the car was stop at the red light, which made a huge noise. 4. The paint at right arch rim fell off when I was washing the car. It is very unacceptable, and made me question their qualification to work on my car. 5. I checked the wheel alignment at Just Tire, and Just Tire measured wheel alignment, and report shows the wheel alignment is off, so we went back to Autonation requesting them to adjust the wheel alignment, and their Director Morris Lawrence declined our request. Mr. Morris Lawrence claims the wheel alignment is correct, and he accused Just Tire was not qualified to measure the wheel alignment. Autonation did not even bother to check up on the wheel alignment. During the conversation, Mr. Morris Lawrence had been very unprofessional, rude, and lack of the most basic respect. He claimed the wheel alignment could be questioned after driving 5 miles, which made me extremely concerned the quality of their repair. My car worths more than $120,000, and has less than 20000 miles. The service I received from Autonation Collision Center Buena Park made me questioned about their qualification, professionalism, and my own safety while driving this car. I had been trying my best to be patient and understanding for their work, but Mr. Morris Lawrence's attitude and behavior gave me a lot to concern. If they have confidence with their work, why is he not willing to get the wheel alignment checked? The accident already gave me a lot of stress, and I chose Autonation because I trusted them at the first place, but this experience only add more hard time on me. From the first day the car was sent to Autonation, it has been more than 10 months. If they put in any effort to consider for the customer, the situation would be way better right now. Sincerely, Yunhong Sun
Jun 12, 2019
They reserved the car that I saw from the MB website. Very friendly Sales Associates.
Joey Resus
May 11, 2019
HOI is THE place to find the perfect MB. Iman is a most gracious host and helped me through the process of finding the right fit. Weather you know what you want or just need a little help Iman is the person to ask for. We hit it off right away. He is more like a personal shopper. Thanks again House of Imports my mb GEL550e is a great fit.
Mark Brown
May 4, 2019
GLC-300 is great and whole purchasing experience is even better! Thanks for Sam, Ling-Ling, and Jordan, 5 of 5!!!
Yuan Lu
Apr 30, 2019
Lots Of choices...Sam , Marcus & maintenance crew👌🏽
Karen Bossier
Apr 29, 2019
Joseph Kuwitzky in the service department has exceptional service! He is professional, transparent, and prompt! He had my Mercedes C350E fully serviced within two hours of arrival and went over everything with me. I'll be going back to this location when my lease expires to look at new options to buy or lease. Thank you Joseph!
Jon Raus
Apr 22, 2019
the dealership has a lot of inventory to choose. The sales is Very friendly.
Margaret Shieh
Apr 19, 2019
Jim Ononui my sells rep is the best! Thank you Jim!!
Rickell Ransom
Apr 5, 2019
recently bought a car from house of imports, excellent service
Anusha Karki
Mar 31, 2019
Very professional and also reliable. Always satisfied with the work.
Christine Ononui
Mar 29, 2019
Sam is the man! Brought a beautiful car home without having to be there many hours!
Belinda Guizar
Mar 29, 2019
Excellent service and value! Speedy purchase process. 👍
John Lee
Mar 20, 2019
Fleet managers are so nice
Mar 18, 2019
The House has been taking care of my Benz for several years and I can absolutely say they are fantastic. They always give clear concise advise on servicing needs make recommendations on the must do items and suggested items. I'm a single woman so I really appreciate this and always know that I'm getting honest advice. Their service and customer care is five star. Thank You to Sam and Simon.
Irene Lizarraga
Mar 17, 2019
Greater customer service and friendly staff
Salman Javed Chaudhry
Mar 12, 2019
Great initial experience leasing our Mercedes. Fantastic service.
John Neustadt
Mar 10, 2019
AMAZING experience at House of Imports! We are elated with our new SUV- A huge and special thank you to Johnny Garcia and Ronelle both went over and beyond to make this experience a success.
JoAnne Medina Giron
Mar 6, 2019
Sales Associate Ronelle Florentino was awesome in picking the right car me and my family, she was very professional in finding the right vehicle for the right price, easy to to contact through emails, text or phone calls, felt very comfortable talking with her, will recommend any friends or family members if they are interested in looking to purchase a car... thanks again, Carlos M.
Carlos Medina
Mar 4, 2019
I was that close to buy a car today. The carfax of the car had no accident no damage but the service history indicates that it was damaged.!!!! I hate liars
Nood A
Mar 3, 2019
Love d keychain and d abundant Starbucks coffee 😂😂😂
Jatinen Ramos
Mar 2, 2019
The service writer took very good care of my wife when I sent my GLK down. We didn't even have to leave car it was diagnosed on the spot , great dealer and great service.
James R Escamilla
Feb 27, 2019
Closest MBZ dealer where I lived .... They're ok 👌 ......
Carlos Sison
Feb 27, 2019
John Kim is a very good service advisor. Cool guy
Leticia Lagman
Feb 21, 2019
Just had my wife's first service of her GLE & House of Imports did a great job. I do recommend their service center...
Virgilio Bergado
Feb 16, 2019
Very Professional, helpful and trustworthy.
Roberto Young
Feb 16, 2019
My service consultant Adam was helpful and trustworthy
Connie San Jose Sanga
Feb 14, 2019
Fast and efficient and super friendly and soooo easy
Christopher Hale
Feb 14, 2019
Loved the very good price, no haggle in return, NO unwanted dealer installed NON-options. Very courteous professionals, DANNY LEE was simply THE BEST. I had flown in from PHX, car was ready, check out details, test-drive. Had contract within an hour. Loved the drive back home to AZ the same night. Totally opposite of the experiences w/ my local dealer here, who insist on selling me what I do not ask for.
Matthias Kawski
Feb 4, 2019
My service advisor Jag is the best... taken care of me for 8 years now
Dean Russell Wallace
Feb 1, 2019
service is poor ... unfriendly staff & service takes forever ... other customer i talked had the sane experience ... mercedes in newport is much, much better.
Maritoni Wiese
Jan 29, 2019
good service and fast and very friendly
Obed Reynoso
Jan 21, 2019
Great service! Best price! House of Imports saved me a lot of time by giving me the price by email. Within 3 hours, I drove a new car out of the dealer. Paul, the sales guy, did a good follow up after we picked up the car.
Karen Le
Jan 11, 2019
Went in for 20k B service. The team there did great work and my advisor made every effort to ensure I was able to get a loaner car even though they were already maxed out for those. Kudos to house of imports for their excellent customer service!
Chris Couchois
Jan 11, 2019
Selection of cars was great. I didn't have to look far for the car I wanted.
Ashley Pratt
Jan 10, 2019
Very pleasant experience Knowledgeable staff With Kariem's effort and expertise every thing went very smooth
Jan 10, 2019
Find Justin Yoo . He is good person and gave us really good deal.
Eun j seo
Jan 8, 2019
I have visited house of imports service department for service on my 2014 Mercedes-Benz GLK 350 for service B and I received an outstanding five star service from my service advisor Daniel Yanez .He went the extra mile to provide me with outstanding and excellent customer service . I highly recommend him for all my friends and family members .
Emeil Labib
Jan 2, 2019
This past week my wife and I had our 2018 Mercedes-Benz GLC serviced at House of Imports in Allan Halina, who took care of us, was friendly, helpful and professional. We felt that he cared not only for our car, but for us as well. Because he was aware when we dropped off our car that my wife was not feeling well, he immediately arranged for us to get loaner until our service was completed the next morning. We were extremely happy and satisfied with the experience. Bob and Marlene Burton.
Bob Burton
Dec 29, 2018
Svc was excellent and timely. Just wish it didn't cost so much to maintain an S class!
Tom Terry
Dec 26, 2018
Good services, I enjoyed very much ,either GLS550 or C class for my wife this time was all treated professionally !
Edward Gao
Dec 25, 2018
Amazing staff! I would go back there to lease again and again! Sal, Nina and Bastian were awesome! ⭐ ⭐ ⭐ ⭐ ⭐
Hamest Manoukian
Dec 19, 2018
5 stars professional knowledge, kindness and excellent service.
Dennis Kim
Dec 19, 2018
Our salesman (Dietrick) did a great job and was very helpful. I brought my car in to review and everything was taken care of in a timely manner. He introduced also me to the service advisor while I was there and he gave me insight to the service department. I have already referred Dietrick to friends that are considering a Mercedes dealership
Lyle Morrison
Dec 16, 2018
Prompt and efficient service by my friendly service advisor Joe Kuwitzky! I have enjoyed fair prices for honest work.
Kuya Nel
Dec 12, 2018
Kris Sharma my new service advisor is the best of the best. Knowledgeable, professional and a very customer oriented service person.
Tony Santos
Dec 11, 2018
best Mercedes Benz dealership!
Kirill Krysanov
Dec 3, 2018
I purchased my vehicle last week. Mr Sosung Bang was the person who helped me out. He was such a great person as a salesman and I am absolutely satisfied his service. I really appreciate his help!
Kwon Lydia
Dec 2, 2018
I received a very good service when needed and he Oferta me to bring my Mercedes Benz to my house and they're very helpful ! This year, Allan Halina helped me with my services , great customer service.im so happy is my first time they treat me as values client 👍👋
Lina Sanchez
Nov 15, 2018
Went in to pair my phone and top off all fluids. Chris the service advisor was by far the best in the business
Keith Mossman
Nov 15, 2018
Best services in the Whole Los Angeles Look for Bill Chow, best services adviser.
Cheva Lee
Nov 13, 2018
I received a very good service when needed and I already bought three Benz in this casa and they're very accommodating and helpful with finances ! This year, Jeff Chung helped me with my 2 Benz services , great customer service.
Joji Pingol Silo
Nov 12, 2018
This is the best dealer in the So.Cal, very professional, Ron Amani is the best sales person for us for over 15 years, I purchased many cars, just the best of the best, I just purchase my MB 2018 G63, they will beat any other dealer in price and professionalism.
Florina Ina Nelu Bonca
Nov 7, 2018
Cesar is the one who offered the best deal ever in my life. He worked really hard to look for the car I need and offered the best deal for me. I highly recommence him for all people who looking for good deal car. He is the best!!
Kris Chen
Nov 2, 2018
great service.
a5738786@ gmail.com
Nov 1, 2018
Excellent service!
Cody Yu
Oct 24, 2018
Eddie was great and took great care of my mothers car thanks so much
Tori Mac
Oct 23, 2018
Good prompt service with representatives and mechanics who know what they're doing
Ernie Boubion
Oct 21, 2018
We loved the customer service. Ashley was excellent, very genuine and patient with us. She showed ya the different models and shared prices with us without pressure. We definitely recommend the dealer to our friends.
Betty Tamara-Rios
Oct 20, 2018
Great service. Bill Chou is very good consultant.
Chao Wen Chu
Oct 16, 2018
Good service. Bill Chou is a good consultant.
Evelyn Chu
Oct 16, 2018
My wife and I bought a car from House of Imports. We expected much better service as we had from other Mercedes and dealrriee purchased from in the past. We were not made to feel special about our car buying experience.
Wayne Darrington
Oct 15, 2018
Horrible place, and one lie after another. I have so much to write. Having a sales associate (who was faking to be a manager) start to grab my arm to move me out of his way and him having to be stoped by another salesman, is just one part of my experience. This was in front of my husband, who told him that if he touched me he would knock him the @!&@ out. I will be writing a full review with all details and names. You might want to look for my review, before going there. I assure you, you don't want to do business with this establishment. So many other great MB dealerships. This dealership is an embarrassment to MB.
Wendy Faulkner Haney
Oct 9, 2018
Excellent service always received!!! 😊👍🏼
Audrey Biller Mojica
Oct 4, 2018
Great service! I recommend David Gonzalez for taking his time helping me with the SUV I purchased a couple of weeks ago.
Marvilyn Fulton
Oct 2, 2018
I came in on 9/15 to purchase a car that I had preselected online. There really was not much to my deal considering I came in with my own financing and a credit score of 730+. I specifically requested that they ONLY run my credit with the financing that I had come in with and the sale rep Ronelle understood. Minutes later the finance manager comes up to me and explains that he ran my credit with MB and I was approved. Obviously I was not happy that my initial request was not accommodated but he explain my credit was so good that he could get me a 2.99 apr vs the offer I came in with... so I went with he flow and when it came time to sign the doc he then said he could only get me a 3.99. All was well when I left with my car... they explained that my trade in would be paid off within 10 business and I even purchase the extended warranty. I contacted the sale lady after 10 days of my loan for my trade status because it was still showing an outstanding balance and the sales lady was no help whatsoever (she received her commission out of me by this time). She brushed off my questions to only answer the questions she wanted to (not cool). It wasn't till I spoke with a manager that I got true answers to my questions and I felt like, okay hope is not lost for having a good experience. Well my check engine light came on 9/27. I called the warranty number I was provided with to find my information was nowhere in their system. I again had to reach out to a manager and he was able to assist me with options for servicing my check engine light which was resulted in receiving a loaner car and dropping the car off at the over night drop off. Well, I have not seen my car since that evening and its now 10/01. I'm not feeling this experience at all! I had to call 2 times just to get an update which wasn't an update because the person they assigned as my so called advisor has not advised me once. When I did speak with Daniel he lied and stated he would call me back Friday. Here it is Monday and no call to date. I called and Daniel and is on vacation. I then speak to another person they called his partner and he says the car is getting its second test that these things take time. So I asked how much time does it take to run a diagnostic that my car has been there since the previous Thursday. He then stated give him until after lunch and he will find out what the status is (are you serious). I have not been in my "new" car for 2 weeks before there is an issue and this is a certified car.. Not please at all. :/
Oct 1, 2018
Excellent customer service. Sameer is very knowledgable and always looking for the best options for me when looking for my next Mercedes. I keep coming back to this dealer because they always give me very good deals and Sameer is always available to answer any question I might have about lease options.
Alma Cerratt
Sep 27, 2018
From my experience, the wait time was very short. Allan Halina, the service advisor was most helpful in facilitating the process. I'll look for him next time because he is very responsive to my needs, concerns and questions.
Raffy Lagado
Sep 26, 2018
Great service. very knowledgable staff especially Ashley Villaruel Internet Sales Manager, Erwin Artacho Internet Sales Director and Lebanon Alameddine Finance Manager. I will give you all 5 stars🌟🌟🌟🌟🌟 keep up the good work. Thumbs up👍👍 God bless All of you.
Wendell Nava
Sep 13, 2018
More than a 3 hour wait to change 4 new tires and alignment. No offer of a loaner car, even though I asked. What happened to your service level? It's terrible!!!!
Paulette Evanuska
Sep 12, 2018
Super excited with my purchase at Mercedes Benz Buena Park. Michael Poirier was very patient and made sure I got everything I was looking for in a car. He understood that for me, this wasn't "just a car", but the new addition to my family. I wasn't embarrassed or "iffy" about my lack of knowledge in cars because he was also very honest and down to earth. He spoke to me like a person and was very patient while I made my decision. Great customer service. Thank you, Michael!
Elizabeth Arteaga
Sep 10, 2018
I just got an AMG CLC63C4S from House of Imports. The whole procedure took only a couple of hours. Needless to say I am very happy. Please keep up the good work HOI!
Quy Ly
Sep 9, 2018
The service consultant was very knowledgeable in regards to the questions I presented. He answered my questions and showed me some steps I had to do in my car to remedy the minor problems with a window and car key battery. He was very patient and attentive to all my questions. I left very happy because my problems were solved.
MLulu Frias
Sep 6, 2018
Just got my self a CLA 250 sport. Super great service from Ronelle Florentino at house of imports in Buena park she made the whole process very delightful and Pleasant...and I can't for get Mr. Capone for all the great deals...thank you so much House of Imports
Nancy Arroyo Varela
Sep 4, 2018
I had an excellent service and very helpful and knowledge able new service advisor whose name is the same as mine, Joseph. I recommend House of Imports for maintaining your MB cars. I have been with them for a long, long time.
Joe Vicente
Sep 4, 2018
May I first sing the praises of Mercedes-Benz?! I love the service no matter where I go! I want to give a big Thank You to Daniel Yanez in the Service Department & all of the staff at House of Imports in Buena Park, CA! I'm visiting from Salt Lake City, UT and my S550 was experiencing a low coolant issue. Not wanting to drive back to Utah with a problem like that I quickly searched for a local Mercedes-Benz Dealer and happily, I was given the directions to House of Imports close by! They were able to get my car in quickly, get the problem diagnosed & taken care of and get my car back to me on the same day - washed and sparkling clean!!☺ Needless to say, this is one very happy young lady!! I love my Mercedes-Benz! & I'm going to highly recommend House of Imports to my family and friends.
Leslie Fallis
Aug 28, 2018
service was great. John Kim was just accomodating , and made sure I was updated with the repairs necessary.
Gonda Bing
Aug 23, 2018
I had a wonderful experience at House of Imports. Jason was my salesman and I really lucked out. I have been so impressed with all the details in my transaction from sales to finance to service. I highly recommend this dealership. 5 stars ⭐ ⭐⭐⭐⭐
Terri Manzo
Aug 18, 2018
Mr. Lebanon is very helpful and understanding it was an easy process for us.thank you so much for the amazing deal!!
Jessica Manzanilla
Aug 18, 2018
The best of the best service
Lynna Menjivar
Aug 15, 2018
House of imports is my dream come true dealer. Friendly & competent in all things ���
Andie Oti-Nwokorie
Aug 14, 2018
I had a great experience with my new Service Consultant Jeff Chung. I was greatly satisfied with his Excellent Customer Service. He showed concerns by explaining thoroughly what's required for my car. And the job was completed in a timely manner as expected. Thank you.
Nino Mejia
Aug 13, 2018
The service is excellent and the prices are better than other dealerships
JTwo Gz
Aug 12, 2018
The House of Imports provides exceptional customer service, everyone that works here are very professional!! I recommend that if your looking for a new Mercedes or need service completed visit them
Yanira Calmex
Aug 9, 2018
Jeff Chung is one of the best service technicians I've been assigned to since I began purchasing vehicles from Mercedes-Benz House of Imports Buena Park, CA. He was responsive, answered my phone calls personally, explained everything clearly, answered all my questions, and was incredibly patient, courteous, and kind. He made sure I received a loaner car without hesitation when I needed to leave my car and get to work with no hassle. He went above and beyond his job description, and tipped me off to some things that needed to be rectified, saving me a lot of money. I was so grateful. He had my car practically detailed and washed. It looked like new when I got it back. I also appreciated the personal care I received from Ryan Anderson, the manager, when my previous favorite service technician was no longer at the dealership. I've known Ryan since 2002, when I bought my first Mercedes. He always makes sure I'm taken care of, no matter what. When my 2nd Mercedes was totalled in an unfortunate accident, Ryan sent me to the sales manager, Jake, and I got a fantastic discount on my new car. Dietrich and Yousef were great in facilitating the entire seemless purchase. Nobody beats the house. It's really true. They treat you great.
Andrea Byars
Aug 9, 2018
Marcus Lombardo is my Service Adviser, he always demonstrates Professionalism, and is supper attentive to the needs of his Clients. Thank you Marcus for your excelllence in *SERVICE*. Sincerely, Sherry Compton
Sherry Compton
Aug 2, 2018
Bought my car at house of imports in BP and I only take it there for any type maintenance! I love my new Rep and costumer service is wonderful! I have never had a problem. I highly recommend this place for anyone!
Denise Lozano Sandoval
Jul 31, 2018
Our slea associate was awesome. He made our car buting experience amazing and we plan to be Mercedes Benz customers for life. Everyone was prfessional and a pleasure to do business with!
Jul 19, 2018
Very nice environment with knowledge people. I was treated with respect and all my questions were answered.
Jul 3, 2018
It was my pleasure to have Moe Sfarjalani to help me purchase the car. He was excelent and dependable.
Long Duong
Jul 3, 2018
This is my first Mercedes Benz experience! I am very excited and ready to enjoy my beautiful car! Thank you Nick Salama for your professionalism; you helped me make the right choice and made the process very easy. Thank you again.
Lidia Avilés
Jun 28, 2018
Excellent customer service! My car buying experience was spectacular! Thank you Rocco, Salah and Lebanon! We are customers for life!
Asmaa Elzoughby
Jun 25, 2018
Excellent service!
Shina Yoon
Jun 18, 2018
Roderick Hernandez
Jun 17, 2018
Thank you Eddie for helping me out with my car. I truly appreciate.
Sandra Bautista
Jun 7, 2018
Bill is my service advisor and took my E300 to be serviced for its 1 year/10,000 mile. I also wanted the car detailed. He was able to add the detailing and get everything done in one day but then called to say everything was complete but the detailing was not done to his expectations. He wanted to have the guys redo it! I loved that! Imagine having someone who looks out for you! It felt great! When I picked up my car, it looked beautiful and of course ran perfect! Thanks Bill..!!! (The one point deduction was for the detailers not doing it right the first time)
Cheryl Schlauch
Jun 7, 2018
Great service!
Raymond Jean
May 31, 2018
Service coordinator JAG was very honest recommended only what we needed and help us get the lowest price possible for a dealer service center
Andrew R Lim
May 30, 2018
As a serious buyer, one of the most important to me when buying a car is promptness. At Buena Park Mercedes-Benz, we wasted no time. Erwin, the internet sale didn't stop following up until we closed the undeniable deal. Everything is well organized and ready when we come to pick-up the car from paper work,delivery,demonstration and all kinds of details. I would not hesitate to recommend Buena Park Mercedes-Benz. My wife and I are both HAPPY �
Peter Jaurigue
May 14, 2018
House of Imports has been my "dealer of choice" since 1999. Every employee I have encountered there when I take my E-320 and C-280 in for regular service or problem issues treats me with professionalism and fairness. The work done is excellent and I highly recommend House of Imports. Ryan, Steve and Craig are assets to the Service Department. They make my visit comfortable and pleasant. I leave feeling happy to have House of Imports take care of my Mercedes.
Carol J. Miller
May 8, 2018
Drive down from Northern Cal to Disneyland when the check engine light came on and the gas gauge suddenly went to 0 on my 2015 GLA. My car was due for its tuneup anyways so I took her into the House the next morning. Craig Tom met me and when I asked to see if he could fix my car he said, "Sure no problem!" We can take care of that emergency problem as well as switching up. They gave me a loaner car and I was on my way. My car was ready the next evening. Craig kept me updated on the status of my car and fixed the problem and did the A tune up! Thanks for helping me out with my car and keeping my vacation stress free!
Stephen Tsang
May 1, 2018
Excellent service from Sam Hwang and his team on my new 2018 C300. Sam and his team not only helping on my new car leasing but also taking care of the old car end leasing turning in service. Hassle free all the way. Thank you Sam and his team again !
Connie Cheung
Apr 30, 2018
Thank you Eddie! Great service, everything was perfect. If I ever go back, I would ask for Eddie again
Carlos Zamora
Apr 25, 2018
Thanks Adam always appreciate your detailed and efficient service it's nice to know that my daughter car is in tiptop condition thanks to you and your service department
Joe Edgardo Diaz
Apr 23, 2018
Frustrating experience. Went in for an airbag replacement because of a recall, which is free. Car came out with a rip in the drivers seat. Manager said they'll do a 50/50 split to repair the ripped seat. Was suppose to be a free recall, unfortunately left me with an expense. Great experience? Maybe not. Just be careful with this dealership.
Rod Abat
Apr 17, 2018
Went for my regular service. Great people and wonderful experience as usual!
Rafeek Bushra
Apr 13, 2018
Great service! Thank you for translating korean for my mom.
Hana Kim Choo
Apr 13, 2018
My experience with the House of Imports is exceptional. I am always receiving full attention from the representative Brian Malabuy and Sam Kish. And all people I am dealing with. I really appreciating the comfort and courtesy that I am receiving at the facility in La Habra. They are doing great job in the Mechanics and care of my E350,
Nashat Boctor
Apr 10, 2018
Timing and Location has made the House of Imports the convenient Mercedes Benz Service Center to do Immediate and necessary repairs on my S550. Service Advisor Adam has been wonderful in making sure the customer service aspect of the is just as good if not superior to the Quality of service my Precious(S550) also receives!! My Baby runs as she should and I am very much a "Happy MB Owner" Thank you Adam and The House for keeping my Confidence and Loyalty to Mercedes Benz easy.
Orlando Gaddis-Daniel
Apr 4, 2018
This people makes you feel at home. Cold water, excellent service and plenty of eye candy while your car is being serviced.
Mike Sanchez
Mar 30, 2018
I had an excellent car buying experience from House Of Imports in Buena Park! From top to bottom I was treated very well and most importantly received a super competitive price. The dealership is immaculately kept and the friendly service of Craig Tom and Michael Poirier was inspiring.
Candice Tom
Mar 21, 2018
I am completely satisfied with their service. Cupone and Marcus are both very professional and very helpful. I most certianly will be using them again.
Cecile Romero Villarosa
Mar 18, 2018
Excellent service. Lin Lin Ma is very knowledgeable.
Beth Lucero Mariñas
Mar 5, 2018
My experience was very good The sales person was very knowledgeable and very helpful tank you Ron Amani for helping me get the right car,I got a GL 550e
Jess Gallardo
Mar 1, 2018
Patric was friendly, professional and very helpful!
Michael Kang
Feb 19, 2018
The best service department I have been coming here for the past 20 years I have gone to other Mercedes Benz dealerships and I always come back to house of imports for their service
Veronica Siddiq
Feb 8, 2018
Great place to buy from! Everything went smooth and in a timely manor!! Would definitely buy from them again!
Jason Heikes
Feb 3, 2018
They are very professional and knowledgeable,I recommend this dealership to everyone.
Wasim Turkmani
Jan 28, 2018
My recent experience with House of Imports was excellent. My advisor, Simon Chen was extremely professional and took care of my repair needs to my satisfaction.
Mendrei L. Leelin
Jan 21, 2018
Craig and Jeff provided probably the best customer service I have ever received. My friends and I woke up at 5 am to get to Disneyland right when it opened at 8. Due to an unfortunate series of events, we ended up having to call a tow truck out in Buena Park only 10 minutes from the the happiest place on earth. My friends and I were devastated. After waiting for an hour for a tow truck, we were told my car was safe to drive to the nearest Mercedes dealership, but still needed to be checked out. This is when Craig and Jeff stepped in and made our day 1000 times better. Craig had called me on my way to the dealership so that he was ready and as efficient as possible for when I arrived. Once we pulled into the service department, they quickly found the problem with the car. They ordered us an Uber so that we could get to Disneyland and then called me just a few hours later telling me that my car was ready to be picked up right after its free car wash. I returned to pick up my car and was in an out of there within 10 minutes. They could not have been nicer, sympathetic, efficient, or energized to help lift our spirits of what we thought was a spoiled day. I have told so many people about the amazing customer service I received! I would recommend seeing Craig or Jeff any day!
Jan 12, 2018
So far the best buying experience I've had. Justin Sllamniku is a wonderful sales guy. The whole buying process was quick, honest, and hassle-free. I would definitely recommend this dealership to anyone.
Paul Chen
Dec 18, 2017
Best car buying experience in a long time, facts short negotiation. picked the car we liked and it took less than hours to make the deal. Andrew the salesman is a superstar, polite and nice represented the facts and he let us make the decision, no leading or rushing, the sales manager what a help the nicest guy in the industry closed the deal in less than an hour. our experience with the service department helped us to buy the new car from the Mercedes Benz House of import good organization where customer service comes first. Thanks
Robert Wissa
Dec 8, 2017
Absolutely a great dealership if you want to purchase your Mercedes. I was in and out of the dealership buying my new car in 90 minutes. The guys were courteous, hassle-free professionals and did everything for me that I was looking for. The two gentlemen, John Perez (sales) and Billy Silamniku deserve rich accolades for their service. I highly recommend House of Imports - Buena Park, CA if you choose to buy your Mercedes.
Pat Patnaik
Dec 4, 2017
Classic bait & switch dealership. Was promised a 12 month cpo warranty on a preowned s class. Was dealing with and in constant communication with the sales person for a whole week . We are 15 mins from the dealership and the sales person sends me a text saying the car does not have a warranty . Had they been honest and upfront I would've factored in the cost of an after market warranty and still bought the car. They didn't do that and didn't budge on the price either. Buyer beware & do your homework before so you don't end up wasting your time .
Sajid N Shaheen
Dec 2, 2017
Want crazy deal for your life dream car. Come and see Sameer!
Frank Vo
Dec 1, 2017
Nick was amazing thank you for helping us find just the right car 28 gle 350 �
Virginia Martinez
Nov 22, 2017
Terrific experience leasing my new CLA. Thank you Sameer and the rest of the team.
Dean Lindstrom
Nov 21, 2017
I had a very good experience with the dealerShip Who sells mine was really good and polite
Kenneth Martin
Nov 13, 2017
Excellent customer service! Great experience with the service they provided. I strongly recommend this place.
Elena Snavely
Nov 10, 2017
Im really happy with everybody, specially my service advisor , Harry Reid, Very professional, nice and kind
Alma Lucky Correa
Nov 10, 2017
Good Facility, Plenty Inventory, Friendly and Helpful Staffs Honest and Fair Dealing
Douglas Kim
Nov 8, 2017
My car-buying experience at House of Imports in Buena Park was exceptional. My recent Mercedes purchase was actually an enjoyable experience; the transaction went smoothly without any problems. Overall, the staff did a good job. 5 STARS. I will definitely recommend that my friends and associates do business with House of Imports. Ask for Jim Ononui - a very congenial person, and a truly professional salesman.
Nov 3, 2017
My father owns a 1998 E320, which he bought brand new in '98 from the House of Imports. He takes extremely good care of the car, inside and out. Craig was our representative who managed the service work. My dad hadn't been to House of Imports for a while, as he had mechanics locally take care of his needs. Craig was very communicative, patient, professional and committed to completing the work in the agreed upon time frame. He kept us informed during the service and my dad was very happy with the outcome. Dad expects t keep the car another 19 years. Thanks to Craig and the House of imports!
John Ferguson
Oct 27, 2017
Service and reception are exceptionally great.
Robert Tai
Oct 26, 2017
The Service Manager Ryan Anderson is a superb person, he help me went thru the service so easy and yet so smoothly. Thanks ! So as the Manager Sam Kashani as well. Thank you guys ! Frank Yeh
Frank Yeh
Oct 23, 2017
I own 3 Mercedes and I always have a pleasant experience at House of Imports. The cars are a little costly to maintain but I'm always well taken care of when I visit.
Nekeshia Neblett
Oct 14, 2017
Great service and professional personnel's, thank
Fidel Guevara
Oct 11, 2017
I recently purchased a GLA 250 and Sam Hwang's team answered any questions I had and was patient with me through the whole process. I highly recommend working with his team due to their expertise and extraordinary customer service.
Timothy Hsu
Oct 9, 2017
Sales man Jim was great. However trying to get ahold of anyone in finance was a big challenge. My partner and I purchased a vehicle, we never got any information as to who picked up our loan. I called multiple times and left multiple messages so that I could find out who we needed to send a paymdnt to. 3 days later no one returned my call. "Mind u I called the following two days as well." Finally on the fourth day I was able to speak to a sales manager who was able to provide me the information I needed. It had been over a month that we bought the car and if our credit wouldve showed this as a late payment this would damage our credit considerably. The experience when purchasing was great but follow ups are terrible.
Jose Medina
Oct 6, 2017
...Best auto customer service I have ever received... on many levels!!! Alexx did a great job discussing my car's needs. The mechanic clearly identified issues that are of concern due to my excessive work commute. My car is no longer bouncing along the freeway. All the warning lights are finally gone! Life is great! Thanks House of Imports staff!
Kara Booker
Oct 4, 2017
Great people and place to purchase your next car. They will do everything they can to get you what you want. Ask for a gentleman named "Moe". He is the best! I purchased a AMG CLA45. He got me the car at a great price! Thanks Moe.
Carolyn Downing
Oct 3, 2017
My wife and I flew in from Scottsdale, AZ to buy a car here. I was working with a salesman for a week or so to set up a time to look at and purchase the vehicle. We set up an appointment for Saturday morning. We purchased last minute plane tickets to fly out there. The salesman called me Friday when we were already at the airport to tell me the car wasn't ready yet and it wouldn't be ready until Monday. My wife and I went about our business and enjoyed our weekend. We checked out of our hotel Monday morning and went to the dealership to see if the car was ready. When we got there the salesman checked on the car. He then informed us that the car was sold on Saturday. So not only did we waste our time flying out there but now we had to buy 2 more last minute plane tickets home since we were planning on driving the new car back. On top of it all they didn't seem to care that they screwed us over since they already sold the car. I would not recommend this dealership to anyone.
Andrew Schofield
Oct 2, 2017
Great experience with Alexx in service. Thanks for taking care of my car and making sure I could get to work!
Kara Booker
Sep 29, 2017
I absolutely LOVE my 2011 Chevy Camaro RS . Jason Hogben you ROCK !!! � Signed,Sealed & Delivered straight from Nevada . She is everything I wanted & you made it happen . I can't thank you enough. I had complete confidence through this whole deal � and it felt awesome . So in love with my car ��
Heidi Grabarz
Sep 28, 2017
In short, Aaron gave us the best service experience we have ever had with a dealership. I would definitely recommend Aaron and "The House"!
Thomas Bentley
Sep 24, 2017
Great service advisor Colby I have purchased three cars here all with sales person Jason. Great experience!
Rick Mann
Sep 22, 2017
I looked for a used car on Craigslist and Auto Trader and found my self on small used car lots with used cars that may have hidden mechanical issues and structural damage from a car accident. I also found my self looking at used Mercedes at a non-Mercedes dealerships. My car lender refuse to fund vehicles purchased from a unauthorized dealer and gave me a list of approved reputable dealers. The House of Imports was on the list. On Labor Day, I came in to test drive a Certified 2015 MB E350. Cyrus Moatazedi presented the vehicle. I was afraid to test drive it because it has a column shifter, which is different from my Toyota Camry's traditional floor shifter. Cyrus drove it first and gave me an introduction to the car and how it worked. He demonstrated the basic features such as how to adjust the seats and steering wheel, how to operate the column shifter, a/c, radio, navigation etc. which made it familiar and made me feel comfortable enough to test drive it back to the dealership. No high pressure and just a simple education, Cyrus made it easy for me to decide to buy my first Mercedes Benz. Cyrus had the car washed and gave me a full tank of gas. At the time of purchase, only one key was available and the manual was missing from the glove compartment. One week later, I came in to pick up the Car Manual and the second key as promised. House of Imports has the largest inventory of new and Certified Mercedes Benz. They are conveniently located on Auto Center Drive off of Beach Blvd. and the 5 Frwy. Come in for a test drive and ask for CYRUS.
Rose Fuentes
Sep 16, 2017
Awesome buying experience; no haggling or pressure.
Vernell Davis
Sep 8, 2017
Great service easy process looking for the best service ask for Cyrus
Matthew Garzon
Aug 30, 2017
Top notch all the way. Harry was my service advisor and he communicates well. My car needed an extensive long repair and he kept me in the loop day to day. SO glad to have my car back. I missed her so....
Randy Dickey
Aug 24, 2017
Surprised by Sam Kashani and team. Damage to my friend's S550 that he purchased from there with my suggestion. I was told that a porter hitting his car was my fault. I was not offered insurance information. I was promised their procedures and put off. The service manager Ryan never introduced himself after the incident. Sam went right in protection mode and blamed me without my testimony. pictures, camera. He blamed me, told me he would get me a ride home and assumed the sale on the repairs without contacting the owner. AMAZING.
Paul Dozier
Aug 11, 2017
Bought an E350 and had excellent sales service! Very friendly and helpful! EXCELLENT service Dept. Everyone here is so friendly!�
Tracy Boline Worrall
Aug 2, 2017
My service advisor, Aaron, was excellent! Definitely 5 star! The 1st thing I disliked was when I called I was transferred 3 times and did not get the service department. Ok, those things happen once in a while....but all 4 times I called? Second the person who made my appointment asked when could I bring in my car.......I said as early as 9;30 am and she said great you got it. I was there at 9:30 met Aaron, discussed problem and I asked will it be ready today? He said it might but possibly tomorrow. Ok great he said he would call by 3:30 pm and let me know was being done and the estimate. A 2:30 pm he called and said it would not be ready until the next day.....no one had even looked at it! If they were that busy why would I bring my car in at 9:30 am when I could have scheduled it for the following day and not been without a car. They did give me a loaner car, which I really appreciated because they had my car 3 days. Like I said, Aaron was excellent through the entire process.
Patricia Solomon Smith
Jul 21, 2017
Jag, the service advisor, was very helpful and knowledgeable with regards to the 30K mile maintenance check on my 2015 E350. Brought the car in at 7:30am and it was ready by 10am. Ramon, the courtesy shuttle driver, was very friendly and punctual. Thank you for the great service.
Emmanuel Alilain
Jul 5, 2017
I received a 10% coupon in the mail for any service my E350 needed. I called to make the appointment and was told the A5 service was $199. When I showed up for my appointment, the cost of the A5 service with tax was $206. When I mentioned the 10% coupon, I was told that was already factored in their $199 price. This makes no sense at all. Not sure if I'll be going back to this dealership in the future for any service to my car.
Leo Nova
Jun 27, 2017
Erwin Artacho delivered the absolute best customer service! Thank you for all of your help! Your quickness and honesty is quite refreshing especially in the car industry! I highly recommend House of Imports!
Jennifer Almeida-Gelles
Jun 27, 2017
My car was serviced right and very fast. Quite impressed with the courtesy, promptitude and how much professionalism I was been helped by Mr. Milledge. I will definitely come back for my next service with House of Imports in Buena Park. Thank you very much.
Sorin Comman
Jun 26, 2017
Fabulous Place of Business I've owned 8 Mercedes this by far has been the best dealership ever. Jacob, Jason, Kevin, Romero The Best ever!!!
Terri Cortez-Alarcon
Jun 19, 2017
I highly recommend having a service with HOI. Mr Christian Magana is the best service guy ever. He always go beyond my expectations and the quality of care is excellent.
Jun 19, 2017
The service personel was very efficient and personable I was helped by Sam now service manager and Christian the new person to be my contact very happy with the service
Juan Lopez
Jun 3, 2017
Parts Department was so Nice and Helpful . I ended up buying a few things that Ray showed me and he was very kind .
Esther Broeker
May 26, 2017
Christian is the bedt advisor I've dealt with at tjis dealership. Honest and thorough. He's one of the reasons I continue to use this dealership to service my vehicle. Christian is a definite asset to HOI.
May 25, 2017
I recently purchased a GLC 300 from this dealership and I must say I was totally satisfied with the service and expertise of the salesman Mr Nick Salama. It was a real pleasure to work with him and the buying process was simple and stress free. I would greatly recommend buying your next vehicle from the HOI.
Sumenthree Sivnarain
May 8, 2017
I like the services here. Christian is very helpful and sincere.
May 8, 2017
Had my first service on my GLC 300 and they were the bomb. So far so good. Like the coffee <3
Stacy Kogut-Martinez
May 5, 2017
This dealership is a cheater ... beware !!! They told me that my brake pads are bad and it has to be replace right away. I took my car to other dealership and they told me I still have 80-85 % left. My service advisor was Chen Simon. Do not believe what they say !!! They are spoiling reputation & Trust of Mercedes-Benz.
Ruchir Soneji
May 4, 2017
Adam was great. Got my car done on time. Got a ride to pick up my car. Everything was great.
Elizabeth Lopez
May 4, 2017
I brought my car to get serviced and a few things fixed, which was no problem. After 3 days w/o a car, they offered one to me. Which was nice. (But struggled for 3 days.) Then came to pick up my car a week later and the inside of the car was so dirty from the people working on it, it was discusting. We asked for them to pls clean it and they did half heartedly. So we brought it home and my husband cleaned it. The sales person was nice, our car was fixed, but after spending the kind of money we did, I thought they would have put a little more care in returning our car cleaned.
Ellie Rivas Silvas
May 3, 2017
DO NOT COME HERE PLEASE!!!!!! I have never dealt with such horrible customer service. My check engine light came on the the "manager" did not want to deal with it.
Sarah Alcaraz
Apr 25, 2017
Very kind and helpful with all my questions. Through check and mark on things that needed to be fixd, then let me know. I will definitely come back to look for Christian Magana for the service.
Apr 20, 2017
What a wonderful place to work excellent employees peace love and chicken grease
Joshua Hodges
Apr 8, 2017
Just had a recent car service, it was a great experience, good & fast service, Adam (our service man) was so nice � & accommodating. Thanks!!!!
Gloria Co Cuevas
Apr 7, 2017
Our Point of Contact for service is no longer there (Julio). No more good service. I went out of my way to schedule the car so a loaner would be available but the lady lied and no car was available when I arrived. They want you to wait all day for a van. Total up-sale too with out him. I went in for a service check and spent over 15 hundred and they didn't even replace my filters.....clip joint.
Ed Mijares
Apr 2, 2017
I agree with the sales process being fine...Everything after is TERRIBLE. NO ONE WILL CALL US BACK AFTER LEAVING 10+ MESSAGES WITH THE FINANCE MANAGER AMD GENERAL MANAGER. We cancelled an extended warranty a couple months ago and were told a check would be sent to us, weeks later still no check. Even shortly after buying they were impossible to reach.
Mel Lang
Mar 28, 2017
Brought my car in for my annual service, detail and polished up my dinged up wheels with Jag. I'm so glad that I bought the extra protection insurance for my tires and wheels years ago because I mess them up like crazy! My dinged up wheels look brand new again every time I visit Jag. He always goes above and beyond to make sure that I leave happy.
Jackie Hime
Mar 22, 2017
Christian Magana is the absolute best! Every time I go in with Sadie for a service, he is professional, friendly and efficient. Dropped her off at 10am and she was ready to go in two hours....fantastic service.
Sarah Monks
Mar 13, 2017
I bought a car long distance from House of Imports that I found on the www.mbusa.com website, and considering they are in California and I am in Iowa, the transaction went smoother than I thought it might. However my not being at the dealership in person changed the dynamics of the relationship: communication from the dealership wasn't as sharp as I would expect for a car of this caliber, and no one from the dealership spent any real amount of time familiarizing me with the car. The financial aspects of the purchase went smoothly. I would not recommend buying a car long distance to someone else, but if I were to do this again, I would manage the transaction a little differently.
Mar 12, 2017
The service at House of Imports was exceptional. My service advisor - Adam Tashchyan - took personal and professional care to see that my car issue was resolved. He kept me informed as to the car issue and when resolved made sure I was satisfied before the car was released. Thanks to all at MB House of Imports!
Lody Quijano Garcia
Mar 9, 2017
At the House of Import, the service advisor Colby Shullfer helped me a lot and he was very friendly. I recommend him if you need help with your car service.
Mar 9, 2017
I could not be happier with my buying and service experience at House of Imports. I love my Mercedes C350e. I'm averaging over 50 mpg and could not be happier! The whole team is very responsive and customer focused. Best car buying experience ever!
Allison Huke
Mar 1, 2017
I went in to get my car serviced. I didn't have a appointment,but them helped me right away. They completed my service in a timely manner.
Feb 24, 2017
Had a great buying experience with Jim Ononui at House of Imports. This being our 7th Mercedes from our 3rd dealership, it was by bar the best. Even after the docs were signed, Jim took the time to point out and explain all of the technical features of the car.
Richard Jackman
Feb 18, 2017
Sam Novin-kashani always welcomes me with a smile on his face. He takes care of my GLK, gets it serviced, cleaned, and after a short wait, I drive away with a shiny car and a smile on my face! Great service, love the House of Imports.
Shirley Twigg McCormack
Feb 16, 2017
This was the best and easiest car buying experience of my life! Lebanon was friendly and helpful, no pressure at all. Got through financing in a breeze and I was driving away in my new car. I wish everyone could have as pleasant a car buying experience as I did.
Chris Hackworth
Feb 15, 2017
I love how I'm being taken care of. Comfort when I get my car back work done in timely matter, treated with respect offered housepatly, I rate this car dealer & service department a 5
Brandi Serrato
Feb 14, 2017
I have two Mercedes, one on lease and one owned. All vehicle services are done within the time and I am very satisfy.
Nasim Shah Khan
Feb 5, 2017
These guys try hard to please. When the occasional problem pops up, my service advisor Christian M. always gets me in quickly and provides a nice loan car so I can go about my day.
Bob Ashlock
Jan 23, 2017
We bought our GLK350 here in Buena Park location and we always have our service here. Services always meet our satisfaction. Employee are attainable, helpful, pleasant, friendly and knowledgeable.
Herminia V Santiago Lopez
Jan 21, 2017
I joined the Mercedes family last week and I couldn't be happier! The service Tim provided and continues to provide as I soon as I reach him is the best! My biggest thank you for making this new car experience a great one! Thanks again Tim for the help!
Charlie Rasoul
Jan 14, 2017
Sam K provided with excellent service and kept me informed about my GLK 350.
Jan 6, 2017
Harry Reid has been the best Customer Service agent in the service department. He treats one like one really matters. He cares about his customers. I have been in for Service about 4 times (with other service people) since I bought my C300 in 2015 and I have to say, Harry will keep me coming back for service.
Renee von Vietinghoff
Jan 4, 2017
Two weeks after i took the car, i was trying to make right and the car hit a curb because i could not turn the steering and it almost locked. There was an error saying steering malfunction error showed on the dash. i towed the car to the dealership and the service manager told me we are going to check the problem and see what cause it. he did not send the car to be checked and he sent it to the AutoNation body shop(their body shop). they called me for the insurance and he was like i need the information for your insurance then after they fix the car we will check it, they never did and i ended up paying 13k for fixing it from my insurance after 3 weeks only from purchasing the car.. i have tried to contact all the positions at the dealership and they never ever solved anything i stopped to the dealer and talked to the service manager and he said since the car got fixed then it is safe to be driven now, but the thing is i ended up paying from the insurance and they did not inspect the car. i gave up and took the car after all that hassle, i filed a complaint to Mercedes Benz US they called me back and all they did is saying sorry for the bad experience that you have had. That is all!!! i gave up after trying to get hold of them and i have all the proofs and the dates and the emails. Later on the car started to give me problems, every time i drop it off to the dealer regarding a sound they said we inspected the car and nothing wrong. One time i decided not to take the car and i talked to one of the advisors. he said he made 3 tech. to drive the car and it is normal, he asked me to give him a good survey and change the tires because that is the problem. dropped the car 22k 136 and I picked it same exact millage and when I asked him how come three of your tech drove the car and the did not put one mile on it, he did not have answer. i did change the tires twice and every time i change them them get bad and they start to have like bubbles and they get non flat. i stopped by a certified mechanic shop to ask about these tires and the sound they said the chocks are not good, i went back to the dealer after keep losing money for changing these tires and they always like everything is good. i have all invoices and proofs that the car is not good and safe to be driven And they kept ignoring the problem. 7 days ago i dropped the car for the 40k miles service and i also mentioned the same problems that i always mention every 10k mile and they end up saying the car is good. They kept the car for 4 days and they called to say that the service is done but they need to work on the car, yesterday i stopped to get the car after they said it is ready. once i went out from the dealer i noticed the sound is still the and the car still goes to left very bad. I went back at the same time and the advisor drove the car and he said yes they have to work on it and keep it again. im really sick of this and sick of everything, i wouldn't have problems if i drive any other brand, this is Mercedes Benz , im paying almost $520 a month to be satisfied and happy and the reason i choose Mercedes is to be satisfied not frustrated . My patience has run out of this and am sending to let you know that if you guys really didnt take an action. im going to share and report all these info everywhere. it might be better for this to go viral all over the social media and im going to provide all the emails and dates and the whole story. i do not think Mercedes would like to take a risk and put me in a car that not even safe to be driven, i need a certified paper work says that the car is safe to be driven and has no problems. I also want add that the advisor called me again and he recommended that i need to change the whole set of tires that i already changes 3 weeks ago and i have all the invoices, i told him that im not going to do that. Because i already changed the tires twice and they keep getting bad because the problem u guys dont fix. He transferred me to the service manager and he was so rude, all he said is if you dont want to change the tires, then we're not going to do any work at the car, and bring the loaner car today!!!!! Seriously!! Is that how they deal with their customers, i told him that am not going to bring the car and am going to report that, he called back and he was like give me 30 minutes i will call you later, and they never called. The dealer need to understand that he put my life in a car is not safe to be driven and i have a proof from a certified shop saying that. On December 26 11 am i stopped by to talk to GM since he wasn't at the dealer ship on Saturday. i could not get hold of him and i have been told he is busy till tomorrow and can't meet you according to the sales manager. i had chance to met with the sales manager to explain everything and as usual they did not help and blame all the problem on me for not changing the tires eventhough I have changed three times in less than 1 year and less than 40K miles.. i can't believe that a dealership general manager can't really meet their customers to handle a problem or even replay to 5 emails. after going thru the history of the car the service manager and they kept making up stories to convince me that the car is acting noisy and goes to the left very bad because of the tires. even-though i have all the documents that proofs that the tires has been changed 3 times in less than 3 years and 40k miles. they kept talking about the tires noises and they never mention the other noise that i sent the car for , for almost 4 times. THEY DOES NOT UNDERSTAND That the noise that i complain about is has nothing to do with the tires. it is something totally different and i keep talk about it and explain it and they have it documented that the sound comes from the left side and not from the tire it is not tire noise i have reported that noise to three of them. sales manager also stated that the front tires are needs to be changed and when i told him that i have already changed those few days ago but the guys here at the service rotated them, he said we do not rotate the tires for 250 , but they actually did twice to my car and it is documented too. After a long talk the sales manager he ended up telling me that they do not have anything to do for me, unless i pay for a replacement tires and they would pay the 50%. the sales manager kept trying to convince me that i was decline the alignment, even-though each service they mention that they did everything and the car is safe to be driven. i told him well, im going to send the headquarters and AutoNation at the Germany and i left the office, by the time i left his office i was shocked from what they did to me as a customer who should not be treated like that. i did found my car at the parking lot even the job was completed they decided just to give me the car. Plus they took the loaner car without even letting me know and they threw my stuff out of it and they forgot to transfer my parking permit and they still have it since they gave the car to someone else at my car using their alternative key. Seriously?? Is that the way they represent Mercedes? i asked the sales manager what did you guys do and he was like we do not mean anything but we parked your car at the customer lot since you are a customer, i told him and what do u guys mean by taking the loaner car and my stuff without letting me plus you guys still have the car bad and broke, know he didn't has any answer. if that means anything, it means that they either does not trust me and they treated me like a thief or they do not care about the customers as long as they does not charge their dealer anything and I have been harassed i walked to the service manager to ask about the keys and he was so rude telling me go get your keys from outside. here. Imagine yourself stopping by to talk and report a problem and you treated like that? Imagine the whole day since it happened and i cant believe that am dealing with Mercedes Benz and autonation. i ended up having the car with worse condition, and not function well at all. this is not a first problem and bad experience happened at this location and im not the first one. Check their reviews and see what they have done to one of the customers. One of the sales men followed a customer and smashed her car at target parking lot because she did not get the deal thru him. and that was all over the news. i stopped by the dealer to handle that friendly and solve the problem, because all i need is to be using a car that can work perfectly since am paying for what i have. BUT AFTER THEY have done to me and taking the car that way, decided not to let it go. i left the dealer and the car is going left very very bad and not safe because basically they did not fix it. They also need to know that they might lose a lot of business if i filed a lemon law( at the usa) and the car is qualified for the lemon law since the problems been for more than 3 times and everything is documented, and that will look so bad to them if the dealer did not take care of the problem i will post this to the local newspapers so customers who can see the bad experience to be aware everyone else and get my right. Another update on December 28th, after I replaced all four new tires for third time in less than one year and 40k miles to do what they have been complaining about. I called a dealer to set up an appointment to take a look to the car, the advisor told me give him 10 min and he will call me back. He called me and he left a really bad voice mail saying that the service manager said that im no longer welcome at their dealership because the bad experience I had with then and I have to find another dealership!!!! I have the voicemail saved and proof what he told me. I have been trying to solve that and send to many people regarding the problems and im almost gave up from the way I have been treated and harassed.
الدبيركى احمد
Dec 29, 2016
Great Customer service, and Arnold Alix was great, and turned out that he goes to the same church that my Family and I go to.
John Mendez
Dec 28, 2016
Had a bad experience buying a car from these guys, hard to believe they are a Mercedes dealership. Sold me a CPO AMG car that he claimed over and over was in perfect condition, even after I asked him to look over it again and again. Only to find out that there was prior front end damage when I received the car. I noticed it and called the rep I dealt with right away. James/Jim Ononui said to take it to my local Mercedes dealer and once they figure out what the issues were he will solve it. Well, I made an appointment that took about a week and a half, as the local dealership was busy and didn't have loaners until that time. I sent James an email and didn't hear back, but since he said he will take care of everything I didn't think it would be an issue. I was wrong! - When I finally got my car in for inspection I was told there were Non-Mercedes zip ties holding the bumper on and that it was missing screws, they also found that one of the Daylight running lamps was pushed in. They found other things, but I'm only worried about what was mentioned. - I called James and he said he will not be able to do anything about it and was being very rude and short. He said his used car manager will call me but it's been well over a week now and not a single call or response to my email. I managed to find the used car manager's phone number and called him multiple times, no answer and never got back to me. This is my 5th Mercedes and my 4th AMG, I've never been treated like this by a dealer before. Needless to say I recommend that you STAY AWAY FROM THIS DEALERSHIP. I doubt Mercedes and Autonation will be happy to hear that this is how their name is being represented.
Benz Aharon
Dec 26, 2016
Mr Jag gave me the best experience ever than any other dealer has He is such a polite and responsible person, during my car service process he was updating me with all the details regarding my car problems... Im so glad i found him!! Thank You!
Dec 21, 2016
House of Imports provides excellent customer service. My advisor Sam reserved a Benz while my car was serviced. Sam followed up on my car and was very professional.
Laura F. Dominguez
Dec 15, 2016
I took my sl500 into service and Bill Chow was so informative of what my car needed and actually took me back to the mechanic that was servicing my car and showed me the things that were being done and there were a few more items I was shown. The whole experience at the House was exceptional! Had my car back in one day running and looking great and price was great! THANKS BILL!
Greg Ruvolo
Dec 14, 2016
Jag was very accommodating & pretty much answered all of my queries regarding the GLK. I enjoyed the Starbucks drink too. Service got done in a timely manner.
Chuwee Grace Francisco Salao
Dec 14, 2016
Jin Ononui is the best, anyone wanting to purchase a new mercedes benz contact this man. When I started shopping 3 months prior to purchasing I made a visit to the famous Fletcher Jones and it was a disappointment. They are not straight up forward with you and once you visit they promise all and none is true, they were not even close to the House of Imports. With Mr. Ononui was straight to the point and the best price. I went to three dealers in southern California and no one was close.
Dec 14, 2016
Great services, fast and professional. Thank you!!
Dec 1, 2016
Took my suv in for smart key work, the techs diagnosed a bad sensor. The service and specially my service writer Jag is fantastic. The only reason I buy a Mercedes is because of the service that comes along with it. Unfortunately my husband owns a national name service shop and was able to purchase and install the part for half the price. Since my car is out of warranty it was a significant savings.
Nov 14, 2016
What I thought was going to be a lengthy and somewhat frustrating experience turned out to be one of the simplest & pleasurable of my last 9. Arnold Alix was my salesman & hands down fantastic man, no pressure, no phony sales pitches. Genuinely cares about you and your comfort. The brief interaction with the finance manager and service, 100% excellence.
Nov 12, 2016
When ever I need to take my vehicle in for any service I know I can count on the Excellent Service of Julio Alfonso every time!!!
Nov 1, 2016
Excellent. Jag Reyatt is very thorough and takes care of the car very well.
Oct 4, 2016
I like the service of the House of Imports. My service adviser is Mr. Jag Reyatt. He is the person who keeps us very happy with his honesty, understanding and excellent customer service. Thanks Jag
Sep 14, 2016
House of Import sales rep Mr Moe was great as well his Manager. It was two days of sweating deal however they took care of me honestly and in manner whole time. I really recommend teams of House of Import ever you buy your new baby in future. Thanks Mr. MOE, his mannager and entire HOI. Cheer up ! !
Sep 13, 2016
I had a pleasant experience at Mercedes Benz due to the professionalism, expediency, and most importantly, the great customer service and care that I received from Harry Reid. Great job Mercedes Benz! Keep up the good work!
Sep 12, 2016
I extremely recommend the saler, Ronelle, and the dealer, House of Imports. They give me reasonable price and remarkable service!
Sep 10, 2016
Over all I am really pleased with the Great customer services that was provided to me by Arnold, in your sales dep, and finance department, keep up the good work.
Aug 31, 2016
Courteous service staff. Took my car for servicing quickly.
Aug 3, 2016
My salesmen were courteous and professional and made the buying progress easy and enjoyable. Great experience overall.
Jul 22, 2016
Sam was professional efficient and courteous. He provided a solution at 3:30 pm on a Saturday and I was done within an hour right before code Thank you Sam Lina and Sergio
Jul 18, 2016
Excellent service provider- The reason I keep buying from House of Imports is the amazing service. I know my car, time, and money will be safe and respected. Overall, I always have great experiences from scheduling to final transaction.
Jul 18, 2016
I had a beautiful experience purchasing my new CLS 400. Kevin searched until he found me the exact car, color, wheels and premium 2 pkg. he was not only extremely patient and attentive but he was a great listener and advisor. Very hard working salesman. Thx again Kevin
Jul 17, 2016
First time Mercedes buyer and was very impressed. Wonderful experience. Great customer service, no pressure sales people and extremely helpful and nice. Arnold was great! He worked hard to find the car I really thought was impossible to find. He found it but there was no pressure to purchase it. Everyone from Finance Manager to receptionist was friendly and helpful.
Jul 12, 2016
Thank you Harry for the service. I went without an appointment and Harry was kind enough to take my car and work thru it.
Jul 11, 2016
My advisor Julio Alfonso is awesome! I have taken my car in for service the past few years and I find him to be extremely helpful and knowledgeable.
Jul 6, 2016
Im very pleased with my new glc 300 SUV !! And Arnold has been very very accommodating with all my requests !! Very reliable dealership!
Jul 1, 2016
have loaner car ready for you. convenience. clean facility.
Jun 24, 2016
Great sales person mr Sameer moosani made it very easy and simple so quick we love it
Jun 24, 2016
I worked with several people at House of Imports to lease my GLA 250 4 Matic. They went out of their ways to make the transaction smooth and easy as possible. They processed everything via emails and phone calls, and even delivered the new car for me since I was too busy to go pickup the car. In addition, they contacted me to make sure that I know how to use my car. They setup everything for me so I would have a smooth transaction. I ended up going with House of Imports because of the sales team, personal service, and their sportier looking cars. They certainly found their niche by building their stock cars much sportier than other dealers. I couldn't find the color that I wanted any where else but here with Night Package/AMG package. And, Kevin Houston stood out even more with his efficiency and promptness. I liked the fact that they were not pushy either. Thank you.
Jun 20, 2016
This was my first time purchasing a Mercedes Benz and House of Imports has officially made a regular customer out of me. The deal that they gave me, could not be beat by other dealerships, and it did not require negotiating, lets just say, they give their best price right from the start! Thank you, Anisurehman and House of Imports!
May 31, 2016
Service representative is honest and professional in recommending and servicing in customer's point of view, which make us comfortable and trust their service.
May 23, 2016
Great dealership with a great staff that live up to the Mercedes Benz reputation of excellence and outstanding quality.
May 19, 2016
Jim was professional and work was excellent. Will definitely return. Thank you.
May 19, 2016
My wife and I are completely satisfied with our buying experience with Alix. He did everything he could to make sure we were not only happy with the Car Never at any point did we feel pressured to buy. In fact it was quite the opposite. He was very patient with us, My wife and I will recommend Alix to anyone we know wanting to buy a car and we will definitely buy from him again when looking to make another purchase.
May 10, 2016
sales rep. was so helpful for me to make a decision and choose a car. I would like to recommend sales rep. to my friend.
May 6, 2016
Even though the price quoted on phone was not the true price, my service advisor, Christian, went over and above to give me the best pricing. And to make sure the work done on my car was timely. A big thanks to Christian.
May 5, 2016
My experience with House of Imports and Jason Hogben was truly amazing and smooth. I was impressed with Jason's product knowledge, and through his diligent searching, found the perfect GLC that I was looking for. He is truly a professional and made the entire transaction easy and quick. Everyone at House of Imports was great and made the usual dreadful car buying experience a terrific one. I highly recommend Jason and House of Imports to anyone who is looking to buy a car. House of Imports is fantastic!!!
Apr 29, 2016
What a wonderful place to buy a car! Such a wonderful experience . Everyone was so knowledgeable . Our sales person( Brian Ocampo) was awesome . They made our experience so great, We will defiantly refer our friends and family to Buena Park Mercedes House of Imports. Way to go!!!!!
Apr 22, 2016
The sales staff at House of Imports were great. They were very patient and did not try to sell us on something we didn't want. Really seemed like they cared. Would buy from again
Apr 20, 2016
After purchasing a C-300 from House of Imports in 2009 I thought I would give them first look due to the previous transaction. I found the the car on line and contacted House which connected me with MB sales Islam Youssef. Islam was well informed, knowledgeable and provided the most seamless and transparent sell I have ever experienced in purchasing a car. 5 stars as this guy is an asset to MB House of Imports.
Apr 18, 2016
Nothing less than perfect service from mr Bang. Thank for his professional sales service
Apr 15, 2016
good service and pricing for our dream car. We got a quote matching our expectation but make decision to purchase after 3 days consideration. The manager is delighted that we return to honor his sales quote to purchase the new car.
Apr 8, 2016
i went to couple MB dealers and i finally found a good deal on leasing MB GL 350. Sales representative,Tim Tauber, is excellence in customer services. He helped me find vehicle model, colors, and car features that i want. He was also patiently working on the leasing price and options
Mar 31, 2016
This was my second vehicle purchase at HOI. I tried to buy from another dealer but after visiting Long Beach Mercedes and not finding exactly what i was looking for and dealing with a few overly aggressive sales associates over at Fletcher Jones I ended up at HOI again. I had read previous reviews about people complaining that CPO's were not properly vetted there so initially I shied away from this dealership. But, in the end Tim Tauber was patient and honest and they had the exact CPO I was looking for. I hired an independent mechanic to inspect the ML I was interested in. He told me about a few minor issues but said it was a solid car. I have been more than happy with my purchase. I feel that I paid a fair price for a great car.
Mar 21, 2016
SUPERB EXPERIENCE! I highly recommend House of Imports for your Mercedez-Benz needs. I just leased a brand new 2016 c300 this week, overall process was seamless and professionally handled. I had leased a 2013 c250 and needed to make a transfer lease from a different dealership, and I was immediately impressed by how they handle things. I was helped by Lebanon, and he took a very great care of me. He knew exactly what I wanted, gave me the best deal, and the entire process was quick and easy! I highly recommend Lebanon if you're looking for a Mercedez-Benz car. Will be looking forward for coming back here for years to come...
Mar 18, 2016
I just bought a brand new C63 and the service i got in the company couldn't have been better and i will be sure to go back and buy other cars from the same dealership as well as i will recommend them to friends and family.
Feb 3, 2016
Beware of this dealership, and especially Kevin Houston. Do not contact, due to very bad customer interaction, bait and switch tactics and no management assistance on your behalf when requested. The entire experience was terrible, from being passed along from sales person to sales person upon arrival, to being physically led around entire dealership looking for the car we had made appointment a week before to view, to being informed car was being purchased simultaneously as we were in negotiations, including having our trade-in being appraised. Final indignity occurred when Kevin informed us they had similar make, year and model in their Oxnard, CA dealership. Really?! We were supposed to believe not only did another buyer suddenly appear to purchase the very vehicle were attempting to purchase, but 'Not too worry folks, we have another car for you to consider'! We are going to use the Rule of 25, which indicates we all have at least 25 people in our individual circle of influence, to prohibit any of our 50 friends, family and business associates in contacting House of Imports, Buena Park, CA.
Jan 24, 2016
I got the quote online and on the phone. Once I arrived most of the paperwork has been prepared. Just a little more adjustment and we are done.
Jan 11, 2016
I recently bought a S-550 at House of Import. The staffs (sales and finance) there were too arrogant, that is, not too friendly to customers. The clock in the car was malfunction the first day and I need go back for repair. My daughter laughed at the "lemon" car which I bought (i hope it not).
Jan 3, 2016
Aleh was very helpful and showed us the cars we came in to look for. When it came down to talking numbers he was willing to negotiate and listened to what our budget was and really cooperated well with us.
Dec 23, 2015
After visiting 3 dealers I ended up feeling most comfortable with house Mercedes. They were very courteous at the front desk and anis my salesman really took good care of me. He is a great guy and will really help you with the price and car you are looking for. The general manager took the time to see the whole deal through and boomer in finance helped me out so much in the final stage. Thank you for making my 2016 s550 a reality.
Dec 8, 2015
Our salesperson made buying my first Mercedes a real pleasure. He explained the car thoroughly and was patient in answering questions. He was extremely generous with his time.
Dec 4, 2015
We were very happy with the deal that they work out for us, and the selection of cars was impressive, plenty of cars to choose from. We got our selves a 2016 E350 that is greeeeeeat
Nov 3, 2015
I had the most enjoyable car buying experience ever at House of Imports. Negotiated the deal online. I flew in to LAX and Paul was nice enough to pick me up and bring me to the the dealership. The most refreshing part is that there were no add on fees or charges and no upselling. All I paid was the price of the car plus taxes and I was done. Would reccomend House of Imports to everyone and ask for Paul Alfano....he was awesome.
Oct 23, 2015
This has got to be one of the worst dealerships I have ever purchased a vehicle from. [non-permissible content removed]. They have a D- rating with BBB and now I know why. If I am correct it is California law to have a window sticker on the car at delivery. Not only was the window sticker not on the car they have refused to get me the original or order a new one. It has been almost 3 months now and I am not even sure if I got the right vehicle or paid the right price based on options on the vehicle. They have done nothing but lie every time I call or email. If they lie over something this little I wonder how many other lies did I not catch. Do yourself a favor avoid this dealership at all costs [non-permissible content removed] who give Mercedes Benz a bad rap!! I have reported this to DMV as well as written reviews on YELP, BBB and DealerRater and sent email to Mercedes Benz also.
Sep 8, 2015
The problem was... the passenger outside rear view mirror would not drop down to show curb and side of car when in reverse. The problem was diagnosed and solved on the first visit. I was provided a loan car and I was called often to keep me updated as to the status and an expected completion time. I really appreciated that.
Sep 7, 2015
First time customer for service due to unexpected broken part. When I bought my 2014 CLA250, I was "welcomed to the family" of House of Imports. They have sure delivered their promise with excellent service, great prices and quality of work. Even though I live a little far from my dealership, I will be taking my vehicle to "my family" for all my future maintenance needs.
Aug 5, 2015
I was in the market for a new car and spent about two months looking online trying to decide what I wanted. I also considered dealership reviews. House of Imports had fantastic customer feedback. I noticed online that they had a vehicle I was very interested in, so I sent an email inquiring about it. I got a quick response from Jim Ononui and I was able to reserve the vehicle online. I scheduled a time to come test drive it. I was greeted by Jim upon my arrival and promptly took the car out on the road. He answered all of my questions, big or small. He was so courteous and showed me tons of features. I never felt any pressure to buy. I did decide to buy the vehicle and throughout the process, I always felt at ease. Jim and the rest of the staff I encountered made me feel very comfortable and totally informed. Jim went the extra mile and drove me to the bank! I would recommend House of Imports and Jim Ononui to anyone in the market for a beautiful car and a stress free experience. Even after my purchase, he still is willing to answer any additional questions I can come up with. I will return for my next vehicle.
Jul 17, 2015
Coffee & muffins were great. I was able to do a little work while waiting. I was expecting them to be a little late but had to shut down my work early because the service was completed on time as promised. Ask for Adam Tashchyan at House of Imports. He is my service advisor for over 10 years.
Jul 12, 2015
I am a loyal customer to House of Imports ever since ending my Residency. Once again, they proved to me why I keep going back. Sameer is an amazing Sales Associate who goes above and beyond to ensure his client's expectations/desires are consistently exceeded. If you want to locate the best car, and at the best deal, go to House of Imports and ask for Sameer - you will not be disappointed.
Jul 10, 2015
We recently purchased a GLK 350 at House of Imports. Darryl Young, our salesman, was very helpful. He stayed on duty long after his shift to facilitate our purchase and make certain that all went well. We had a very positive experience.
Jul 7, 2015
I request Bill whenever I have my car serviced at Mercedes Benz in Buena Park. He takes the time to explain the scheduled service at each appointment and is true to his word when it comes to the time it will take to complete my service!
Jul 6, 2015
I bought my first Mercedes through House of Imports/AutoNation and the experience was wonderful! The team was extremely helpful and efficient. I found exactly what I wanted and got a great deal for a quality vehicle. If you are in the market for a new car, stop in to talk to Paul Alfano. You won't be disappointed!
Jul 3, 2015
Alejandra was great . She made the whole experience wonderful. Thank you for all your help . Would buy a car from here again.
Jun 14, 2015
I have just got my 2nd vehicle through the House if Imports and I am once again satisfied with my service and just how much they worked with me in order to get me into a new 2015 C250 ! I highly recommend Nick Salama as your salesman he's very personable and respectful
Jun 5, 2015
This is the second purchase of a vehicle from House of Imports, Buena Park, CA and the service received from James Hogben during the purchase was stellar, 5-star rated.
May 26, 2015
Great experience with house if imports. Second car I purchase. Love their friendly service personnel. Highly recommend.
May 26, 2015
Car buying can be one of the most stressful experiences for the consumer. This was not the case at House of Imports. We purchased our first Mercedes-Benz at The House because we had friends who had positive comments about The House Of Imports. From the initial inquiry regarding the purchase of our 2015 ML 350 to the delivery of our car, every step of the way went smoothly and we were treated with respect. We were impressed with the salesman, Adam Ferris, the financial officer, Scott, as well as the General Manager in making our experience exciting and stress-free. Because of our satisfaction, it is easy to recommend The House of Imports to anyone interested in purchasing a Mercedes-Benz.
May 4, 2015
As a first-time buyer, I had a general idea of what I was looking for. The great personnel of House of Imports helped me to spot my current college ride, 2011 Kia Forte SX hatchback, within a short amount of time. The car buying experience was smooth, and the personnel were respectful and helpful. The car is a blast to drive thus far.
Apr 21, 2015
Add me to the list of "glad I found them" - I got my first MB at Fletcher Jones in Newport and was very happy with that experience, but my second time around wasn't starting off as well, so I reached out to the "House". Within minutes, I had a phone call and an invitation to come over, and they had a beautiful CLA waiting for me to check out. Cesar Gallegos handled everything for me - much to my surprise, we were able to work out an incredible deal on this lease and I was treated well by everyone despite being the last customer of the day. My only (very minor) points are that they have very limited parking for customers, and that the lounge waiting area for their service department is on the small size for a luxury dealer. That may keep me from getting my car serviced there - would like to see them cater a bit more to professionals who need to work like me. Would be great to see that expanded. But these are nit-picks, and I really would encourage anyone looking at a Benz to come over and take your business here. I'm glad I did!
Apr 3, 2015
My sales experience at House of Imports was excellent. I was unaware of the House of imports as they are not local to me. Anees Shahnawaz responded to my internet query for a visit and test drive of a 2015 S Coupe. The night before the visit the Sales Manager called me and welcomed me to the House. The visit and test went off smoothly with an unexpected result. The House of Imports co-locates their high end cars in their showroom. My wife and I became interested in a 2015 SL sitting next to the S Coupe. We each test drove it on the spot and bought it! We drove home in our new SL the next day. The whole process was quick and easy. Thanks House of Imports.
Mar 12, 2015
After several disappointing experiences at other dealerships in the past, finally found a place where i didn't feel being manipulated and made me feel that they really care. Nick was the best salesman I ever dealt with in my past 12 lease deals.
Mar 3, 2015
James Ononui was excellent from start to finish. We ordered a 2015 CLA from him, he accommodated our busy schedule by negotiating via email and gave us a very competitive price, kept us up to date on the car's journey which took a few months as he said it would, honored the price he originally gave with no hassle or extra hidden charges, took time to go how to operate the car, then followed up with us later. James is by far the nicest sales person we have ever dealt with and we are happy that we got our car from him. We have no hesitation recommending him to anybody.
Feb 18, 2015
I came in for a test drive of the 2015 ML350. I was assisted by Nick Salama. He was very helpful and answered all my questions. I initially did not have any intention of purchasing but I was given an offer I could not refuse. There was no pressure at all so I drove out happy with a brand new ML350. A word of advise: keep in mind that maintaining an excellent credit score helps a lot in getting a low APR when buying a car.
Jan 22, 2015
Shopped by email first. Sales people worked as a team, no pressure to sell, and they kept their word as far as price, equipment and delivery.
Jan 20, 2015
After shopping for a new car for 6 months, and reading review after review on the various MB dealers in the O.C and L.A area, I chose the House of Imports. I must say that buying my first Mercedes from the House was a nice, stress free experience. Kudos go out to my sales lady, Ronelle Florentino. She was very patient and a pleasure to work with. I would not hesitate one bit referring the House of Imports to anyone looking to buy a Mercedes.
Jan 2, 2015
House of Imports provided service in purchase of the car. Mr. Kevin Houston is an excellent salesperson.
Dec 26, 2014
My wife and I came in for our first Mercedes. Salesman Arnold Alix made the process comfortable. He filled us in on all the details of the car and even gave us some instruction on how to operate some of the features. The negotiation was relaxed and we felt like Arnold worked hard to get us the best deal. The car is a pre-owned 2014 but was in great shape and warranties were extended. That was quite a bargain.
Dec 17, 2014
Had a B Service for my E350 and was really happy with the service. Mr. Kenny Kim was very helpful and very pleasant to talk to and updated me on the status of my car.
Nov 12, 2014
The House of Imports service department team was great! Whe I was in the market to purchase a new car, I wasn't sure if made the right decision to purchase a pre-owned. Now, I'm glad I did because I have no doubt that I would receive the same awesome service in the future! My car was service on time as promise. The price I paid for the service is reasonable. Colby is awesome to work with and he always consider what is best for the customers. Thanks Colby for the first class service. To top it off, one of the attendants, Raymond, put a refreshing cold bottled water in my car for the road!!! Thanks Raymond!
Nov 6, 2014
I got very good deal at House of Imports on my new CLA 250. This is my first Mercedes. I love it. I will come back after 3-5 years for the next one. BTW, If you visit this dealer, looking for Adam and Paul. They will make you happy :} Also check my seat cover mod. I done this by myself. [HTML removed]
Oct 29, 2014
There are no words to express how Mr. Ron Amani helped me with the purchase of my new G550 2015. HOI is the best they did beat Fletcher Jones dealer.
Oct 28, 2014
Bought a CPO C250, the whole process was smooth and fast.
Oct 21, 2014
Thanks to James Ononui for saving me money on my new lease! House of Import has the best customer service.
Oct 15, 2014
Thanks to George Chala for your great customer service, you go beyond the call to make things happen.
Oct 15, 2014
Second lease of a C250. Nick determined what we wanted price/color wise. Then he showed us color options, conferred with his manager, and presented us with our desired price. Relatively quick and pleasant transaction
Sep 3, 2014
I recently bought a GLK 250 Bluetec from House of Imports. The deal was pretty much agreed to by e-mail with Mark N. When I picked up the car everything was ready and Marcus L. did a great job walking me through the features. The paperwork was handled by a very competent woman and I was on my way a very happy customer. The price and financing were great too.
Aug 14, 2014
Recently we purchased a car from Mr Ron A., from start to finish it was a great experience. House of Imports is our "go to" for both service and sales and we've never been dissapointed. I've already passed along his card to both friends and family. We highly recommend Ron A.
Jul 23, 2014
I bought my second MB at house of import yesterday, it was great experience, people was patient and friendly, and I got great deal too.
Jul 2, 2014
My Service Advisor George C. is very friendly and courteous, has excellent knowledge of the cars. When I had an appointment, it was attended immediately, no waiting; Recommended service/repair was done well, and within the promised time frame. I travel 18 miles for the service, well worth the driving. I would recommend this Dealership and Service Department to all my friends.
Jun 5, 2014
Please do not come to House of Imports! The worst customer service I've received in a long time. First off Sales person Nick S. Stated my spare Key to my car would be available for pick up the following Monday.. Lies! He came back after several calls to him and said I can purchase the key. You call that customer service! Also Finance manager Stephen needs to go back to basic customer service as he was rude, short and of course made no effort to help with the deal!!! Facts!! I vow Never to go back there! Please go to Penske or Walters!
May 10, 2014
research over internet for prices, got a great deal from James O. from internet sale department of House of Import. He gave a better deal if compared to other dealers on same model and features. back and forth a few emails, then the price was settle. Offered the settled price-$200 with other dealers on same model and features, none could beat it. easy buy, no stressful or spend hours at dealer ship.
May 9, 2014
Wanted to initially downgrade my 2012 E as wanted to get lower payments so compared prices with Jaguar & Land Rover. The cheaper ones were 4 cylinders & bottom of the line so tried to ask what my House of Imports dealer could do. Wow - got a 2014 E350 for $150 less than what I was paying & just paid $20 a month more to get the service. Downgraded my payments per plan but upgraded my car. Now I have a new E350 with cool options! Thank you so much, Arnold A.!
Apr 17, 2014
Just purchased a new Mercedes Benz from House of Imports. This was the second vehicle that I purchased from them and both times the experience was awesome! They gave me exactly what I wanted and the service was great! They made the buying experience quick and painless. I spent less than 30 minutes at the dealership! James O. was the best! I would definitely recommend them!
Mar 27, 2014
This was a great experience in buying my new car. Salesman was more than accommodating and truly worked with me to get the car that I wanted. Thanks so much, Ron!
Mar 25, 2014
Was visiting a different dealer nearby and decided to stop in for a browse. Did not really have a Benz in mind, however the salesperson Arnold A. was very courteous, helpful and honest. Guess what....went home in a 2012 pre-owned E350. Although the dealership would not budge on the price, Arnold was the main reason we got it, no unnecessary pressure and he was very patient throughout the transaction. Very happy with the car so far and will spread the good word around.
Mar 5, 2014
The internet sales team at House of Imports was professional, straightforward and refreshingly honest. Mark N. and Sameer M. are a credit to good customer service and integrity. They delivered the car to my home, over 25 miles from the dealership. I would go back to buy from them again.
Mar 4, 2014
Thank you, Sam, Louis etc. My SL65 is over the top. Our interaction was straight forward and pleasant. The House rocks ..
Feb 20, 2014
I want to give a big thank you to Jason H. who helped us find the perfect MB a new CLA 250. I love my new car. All of our finance questions were answered by Stephen, he was great and very helpful. We will definitely come back to the House of Imports for all of our needs.
Feb 5, 2014
House of Imports is absolutely AMAZING! I never thought I would ever buy a Mercedes but I'm so HAPPY I met Ho Y. because he was such a great help with helping me with the process in my purchase for my FIRST Mercedes. I saw my Red car and I just knew this was the car for me. I didn't even check inside or test drive the car. I just completely fell in love with my car and knew I had to have it. Very grateful for Ho Yi and team for their great help in making it happen! The entire team is GREAT! They really do care enough to go the extra mile to provide options and 5-Star stellar service to ensure that you're fully satisfied with your Mercedes purchase. I am so happy with my new car! I love driving my new car! BEST INVESTMENT EVER all THANKS to HOUSE OF IMPORTS!!!! Thank you guys!!!!
Jan 28, 2014
I bought my first Mercedes two weeks at House of Imports in Buena Park. Before going there, I already know what car I am getting, because my parents used to drive the same one. So I just went straight to the car, and Arnold, the sales person, walked with me the whole time and helped me choose the right color and additional packages. In terms of getting the write price, Arnold is very honest, and in fact it really did not take too much time until we both agreed on the price. The final price Arnold offered me totally matched the price I had in mind based on the researches I had done. I will totally recommend House of Imports to be your first choice if you want to purchase a Mercedes, and of course go to Arnold, the best sales person!
Jan 23, 2014
This dealership is so competitive and will beat, not just match, any offers you receive from other M.B dealers. I got a very upfront and incredible deal for a new 2014 E350 without much negotiation. I ended up purchasing two new 2014 E350s from Kevin H. and his teamate Alek L. during the Thanksgiving weekend. Special thanks to Alek for his great effort with helping me test drive several different cars. House of Imports is the place to go if you're in the market for a Benz.
Dec 5, 2013
As usual, very easy to work with and the pricing is so low there's no point in shopping around, plus, I would rather buy from House of Imports because they offer the lowest price vs. giving some other dealer the chance to price match when otherwise they had no interest to simply offer a great deal. There are other dealers in Orange County who are quite large, but they prefer to "grind" and refuse to reveal pricing details. See "AA" and tell 'em the guy with two white E350's sent you!
Nov 26, 2013
I purchased this model when they offered the discount price of $9000. I had to pay extra money for the back and front sensors with the parking parrallel assistance package. I like the sensors to cover back, front and the blind spots. I thought the back sensor with camera should be standard as other luxury cars have. I've been told that I can have my car wash and dropping and pick up at the air ports for free. I feel good to drive with my new car.
Oct 30, 2013
Just purchased my new C250 from House of Imports and had a very pleasant experience! We agreed to all the numbers via email so when I walked in they were expecting me and there were no pushy salesmen or upsells. The manager came out and greeted me and showed me to the car. We test drove it and spent about 30 minutes showing me all the features and functions of the vehicle to make sure I was comfortable. Afterwards we signed all the paper work and I was out in no time! Very beautiful showroom with all the the cars and high end ones too like S-class SLS, etc. Very nice lounge area to relax with free coffee, waters etc. Everyone throughout the whole process was very friendly and professional. I would definitely recommend coming to these guys.
Oct 23, 2013
The salesperson Cesar kept his promise to notify me immediately once the new CLA250 arrived at their shop. He called me at 9:00 pm Friday night when the cars finally came. He and his colleagues stayed there to help me complete the sales process till midnight. It went through smoothly. Overall the staff there are polite and helpful. I enjoy the car very much now.
Oct 11, 2013
House of Import in Buena Park is the only Mercedes Benz dealer in town that offers coureous, friendly, and pressure-free car shopping experience. I was in the market for an E class and have visited numerous MB dealerships in the area. And none has come close to the wonderful service I received from the House of Import. Just drove home a 2014 E350. Luiz G., sales representative, spent three days working to find the car that matches my requirements, followed up with phone calls to ensure that all the satisfactions are met. Ms Susan B., Sales Manager, provides hassle-free negotiation. Arnold A., sales representative, wraps up the deail with a thorough instructions of operation.
Sep 23, 2013
We called about an ad posted in the Autotrader that day, and they said it was available. An hour late when we got there they said it had "just" been sold. After asking further questions they admitted that it had not been on the lot for a couple weeks. They had another ad on Edmunds. When we called on that car they did say that it was no longer available. Yet, over a week later, the ad still appears on Edmunds and Craigslist. Nobody has time to chase after false ads... it's disappointing that reputable Mercedes dealerships still do this.
Sep 14, 2013
It was a most pleasant experience to buy our car from this dealer. We were given a great customer service by sales associate Sameer M., who brought us lunch while we were waiting for finance manager. We will recommend any future Benz buyer to definitely visit this dealership and ask for Sameer M.
Sep 2, 2013
We just got a 2013 ML 350 SUV from House of Imports, Buena Park, CA. This dealer had the ML with the options and color that we were exactly looking for. No other MB dealers in San Diego, Garden Grove and Long Beach had this ML. So, we were really glad to see this SUV at House of Imports. I was told that the dealership had the largest MB vehicle selection in southern CA. Mr. Ho Y. helped us go through the transaction. He seemed very experienced in the MB vehicle transaction and was also very kind and professional. Mr. Y. gave us very helpful information about maintaining this car such as the pre-paid maintenance package and lease damage insurance program. Although it was after 6pm, the gentleman took the time to explain about many useful and state of art features that the ML 350 has. My wife usually drives this car and really enjoys it. I occasionally drive this luxury SUV and love it, too. I strongly recommend House of Imports for any MB vehicles, and particularly, Mr. Ho Y.
Aug 23, 2013
My wife and I were in the dealership on Sunday 7/14 just to look. Right, one thing led to another and we ended up buying a CPO 2011 white E350 Premium 2 Sport from Jason H, you will know him when you see him, all black clothing and black cowboy hat Australian guy. We told him what we liked, a car pulled up, we car took for a spin, wife didn't want to buy today so she asked for a keyless start...guess what, he switched it out to keyless start...okay then we went into the numbers and I checked on the smart phone to get retail pricing and trade-in pricing as a comparision...found this car was lower than the retail pricing so had to ask why, typicaly volume story which makes some sense when you look at the size of the place, so then we asked about financing and wanted 1.99%...got it, then asked for 60 month terms, got it...now getting nervous as we don't have anything they told us they could not do...so where do we go from there...to Finance is what happens in our case. Deal done. Did buy the 2 year extended warrantee on top of the CPO deal and found out that we get 2 free months of payments from MB Financial...we are now awed by them...car buying was never so nice. Jason didn't screw us on anything, all words spoken were action taken...and then just when you don't expect much more service from the sales consultant, Jason H spent about an hours training us on the controls...about 40 minutes more than Acura provided for another car purchase we just did. Car is working out fine, consumer reports calls it a recommended buy, reliabilty scored well so all in all...assuming car doesn't act up, I will be a long term MB customer.
Jul 18, 2013
Another great buying experience from Arnold A. Though we could shop around at closer dealers in south Orange County, we always go back to Arnold at House of Imports. I offered what I thought was a fair deal and they accepted...over the phone! No need to spend hours confined to a cubicle with annoying back and forth negotiations. Thanks Arnold as well as the entire sales team, including Tom in finance.
Jun 13, 2013
I submitted price quote via online with three different dealerships. I got replied within seconds from Sameer Moosani, internet sales manager along with actual price quote while other dealership just kindly welcome me to their dealer to check out their inventories. I emailed back with more questions and was quickly replied with a list of inventories along with price quote as well. I called Sameer and made appointment to get the car. The wonderful feeling here is the easiness that I felt with Sameer for not being pushy, intimidating that some could expect from a salesman. The rest of the buying process is just so easy and stress-free. I got the car with no pressure sales and under the invoice!!!! YAAAAYYYY!!! I would definitely recommend House of Imports to all out there.
Mar 30, 2013
If you want a painless car buying experience do visit the House". Our sales rep was on top of everything he found the car for us before we arrived. He had all the paperwork in motion prior to our arrival. Future vehicles will come from the "House".
Mar 29, 2013
I was extremely satisfied with my experience at House of Imports. The salseperson Marcus was very easy to work with, and was not pushy at all. I did not have to go through a long process to purchase the car that I ended up buying with them. I was gone through the features of the car, and the terms of my purchase in easy to understand manner. I would use them again, if I decide to buy another Mercedes.
Feb 13, 2013
I had a wonderful experince purchasing my pre-owned Mercedes from House of Import. The sales lady Ronelle F. was the nicest most informative sales person I have dealt with. I love House of Imports pricing since there is no need for going back and forth on the price; what you see id what you pay; simple and easy.
Jan 30, 2013
I recently bought a new car from House of Imports. the buying experience was very smooth & painless. my salesperson,Violet N., was very friendly, helpful & knowledgeable, I recommend her & this dealership to all prospective Mercedes buyers.
Oct 31, 2012
If youre looking for a MB, House of Imports is the place to go. I cant say enough good things about this dealership. For starters, Ho Yi, my salesman, was an absolute a joy to work with. He is so kind, incredibly patient, and is a Fleet Manager who will help you get the best deal on your car. We went on 5 test drives.. make that 6, over 3 visits before making my purchase, and not once did I feel pressured or coerced into buying a car. He is always smiling, and there to help you feel comfortable with every decision you make. Even his assistant was amazing! Also, the Finance Manager, Takeo, took the time to go over every last detail, answered all of my questions, and was so friendly and easy to work with. This was the best car buying experience, ever! I would like to add, my previous purchase was at Southbay MB, which was a total nightmare. I would not purchase a car from them again. House of Imports is the way to go. I couldn't be happier with my purchase. :)
Jul 31, 2012
I just wanted to share my recent experience with the House of Imports in Buena Park, California. If you are considering a purchase at this dealer, new or pre-owned, I would caution that you pay close attention to the details. I have purchased a vehicle from the House of Imports in the past, resulting in a very good experience. Unfortunately, this last experience proved to be the opposite. The initial test drive and inspection of the vehicle was a good experience. They provided us with a vehicle history report and the clean Carfax. We didnt initially agree on the selling price, but the sales manager was very courteous and up front with us about pricing. He gave us the trade-in cost of the vehicle and the amount of money the dealer had to incur for repairs (tires, brakes, maintenance, etc). Since we didnt initially agree on the purchase price, the sales manager offered to call us back in the future when they adjust their selling price if the car does not sell. We agreed and left the dealer satisfied. One week later, we receive a call from the House of Imports. They counter-offered a deal which we accepted. After carefully looking at the vehicle history report and the supposed repairs the dealer completed on the vehicle, we requested them to include servicing the supercharger clutch bearing. They could not honor that request as they said they have already incurred over $3500 in repairs and maintenance. One of those maintenance issues included the motor mounts, as well as a brand new battery. Before completing the sale, we also requested the dealer to resolve the warning lamps noted in the dash. It mentioned a bulb/lamp faiure. The dealer said they would take care of the issue. After taking the vehicle home and allowing it to sit in the garage for 2 days before we could add it to the insurance coverage, the car did not start. It required a jump start, not only once, but every time thereafter. Since the car was purchased out of warranty, we took it to a certified independent mechanic. He found out that the battery was never replaced and that the motor mounts were not new. This has been our trusted mechanic for over 20 years, so we knew he was not pulling a fast one on us. We kept those parts to prove that these items were never replaced. We brought it to the attention of the dealer, and they said that the vehicle history report is For internal use only. However, they used this report as part of the sales tactics to assure us the vehicle was in great mechanical condition, and as a way of telling us that they had very little margin in turning a profit due to the costs of the maintenance items. This misrepresentation was considered fraudulent, and we should have immediately reported this to the Better Business Bureau, Consumer Reports, Department of Motor Vehicles, etc. However, we gave the House of Imports the opportunity to resolve the issue by reimbursing us for the cost of the repair as well as replacing what we found out to be aftermarket high intensity discharge headlights which caused the warning light failure. After waiting for the dealer to resolve the issue, they did not get back to us, so we contacted Mercedes Benz of North America and informed them of their fraudulent sales tactics. MBUSA mentioned that each dealer operates independently, but advised us they will make an attempt to resolve the issue. Needless to say, the House of Imports never offered a resolution to the issue. I just wanted to share this experience for those of you considering a purchase at the House of Imports. Im sure others have had very good experiences with this dealer as we have in the past, but unfortunately our last experience was very disappointing. Our family, my sister, and my brother intend to purchase other MB cars in the future as we have owned about 9 between the three of us families, but never again are we going to purchase from the House of Imports in Buena Park, California.
Jul 24, 2012
I would never do business with house of imports again. There was a cash incentive program that was going to end on the end of September, which is today, and in order for me to take advantage of this program, I would have to make the purchase today. House of imports reassured me that they have the car that I want in stock, ready for me to pick up. I confirmed with them several times on the specifics, because if they did not have the exact car that I wanted, I could still obtain that car from another dealer. I confirmed with them several times, because I did not want to risk having to pay almost $2000 more if I could not make the purchase today. They reassured me, asked me for my information to process, provided me with the title and exact amount so I could get the cashier check. We have also scheduled a pick up time for today. Shockingly, they called me about 45 minutes before our scheduled pickup time, and told me that they have sold my car to someone else. They told me that they had "just sold the car to someone else who brings more profit". They said there was "nothing we can do", that they will be unavailable to locate me another car today, and I will just have to make the purchase the next day. I tried to find out what I can do, and the person did not give me a chance to talk, stated "just listen, there is nothing we can do, we waited for you to pick up the car, someone else brings more profit, you were not here, so I just sold the car to someone else", even though we had scheduled the time for me to pick up the car. I asked if there's any possibility for her to get the car with the same package I wanted from another dealer today, and she said she will call me back. No call was ever returned. At the end, I was able to buy the car that I wanted from another dealership tonight, who was professional, treated me with respect, and gave me an even better deal. Advice to anyone who wants to buy a car, do Not even attempt to do business with House of import!!!
Oct 1, 2009
After buying my '02 used CKL 320 Cabriolet, I set out to find a local and credible dealership and my first stop was House of Imports. My first impresssion was "this place is more like a fine resort than a car dealership" and in fairness I was treated like a guest from start to finish. Quite pleased with the staff, their service and their pricing. Especially appreciated the courtesy check up. Not 100% sure the fuel and air filters needed changing but the price was close enough to reasonable and now I know they have been replaced relative to future service. Their "A" and "B" plan rates seemed fair as well and the company literature was very impressive and complete.
Feb 14, 2008
I don't understand how can Edmunds.com consider House of Imports their top pick. I requested quotes from various dealerships online and I must say that folks at the House of Impors hounded me and told me exactly what I wanted to hear. They defeat and don't understand the concept of internet shopping. After been so detailed and specific on the terms and conditions that I was looking for, and ongoing emails, they still couldn't get it together. They certainly emailed me what I wanted to hear, but things immediately changed once I got there. They back paddled so fast that I will never attempt to do business with them again. They are deceiving and unethical. I realize that miminal schooling is required to become a sales person and eventually climb the coorporate ladder to become part of management. However, these guys need to go back to remedial English 101 (perhaps ESL) and Business Ethics 101. Often times we put down automakers and their poor qualitiy and unappealing designs when it comes to figuring out their drop in sales. However, we must also bring into equation that sometimes the drop in sales has to do with the manner in which inadequate, inferior and uneducated sales representatives, management and dealerships in general conduct themselves establishing a bad experience not just for the dealership, but also for the brand name. I will try my luck this time at BMW!
Oct 31, 2007
My warranty was nearly up on my 2004 C-Class. I decided to take my car in to get its Service A completed. I can't recall the service rep's name, however, he realized my car was near the end of its warranty and suggested I leave it to get fully serviced. The service rep brought up the "known" issues with my car and had them fixed eventhough my car was not symptomatic at the time, however it would appear soon. Thanks to the nice service rep at House of Imports, I saved from paying a lot of out of warranty work.
Jul 27, 2007
The actual service performed is top notch. The customer service was very poor in my opinion. Here are a few of those notable instances. 1. It was suggested that I replaced my vehicle's model Badge to a higher model. Upon looking my account in the computer, the Service Rep said "Oh, it really is an E500". 2. In the middle of being helped, the service rep turned around and helped another customer with installing a light bulb for her headlight. 3. Everytime, the service reps are constantly trying to push additional services that to me, were unneeded but presented in a way where people could be easily fooled into thinking these are needed services, such as a and A/C filter replacement. 4. The service is extremely overpriced. 5. If your car is not under warranty, and you car was not purchased/leased there, do not go here.
Jul 20, 2007
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