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A message from Delta College President, Dr. Jean Goodnow.
Delta College has a local, state, and national reputation as a leader in education and training and my vision is to not only maintain that reputation, but to strengthen it as we move into the future.
This institution is important to the economic well being of the region. Delta graduates are everywhere. Nurses, teachers, doctors, skilled tradesmen, business leaders, people just like you, who come to Delta with a dream to succeed in life, to be a productive member of society.
One of the unique aspects of Delta's enrollment is the large number of students who graduate from the top one-third of their high school class. It is not uncommon to find as many as eight to twelve valedictorians and salutatorians in a given freshman class.
Additionally, classroom discussion is greatly enhanced through the presence of adult students who bring a wealth of experience and knowledge to any instructional setting. We take all students seriously. And that means being sensitive to the needs of students who are considered minorities, either in ethnic background, physical or learning abilities.
Delta's emphasis on technology continues to make it easier for students to access our classes through the Internet and other distance learning options.
Your hopes. Your fears. Your dreams. Your prospects for the future. We take them all very seriously. That's the Delta Difference. I trust you will enjoy your Delta experience. The newly renovated campus offers one of the finest learning environments in our region.
On behalf of our Board of Trustees, students, faculty, staff and administration, I welcome you to Delta College.
Send a Comment to President Goodnow
1961 Delta Road, University Center MI 48710 |
989-686-9000 | email@example.com
Delta College is an Equal Opportunity Organization, committed
to excellence through inclusiveness and diversity.
Copyright © 2013


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3 Things You Should Know About Small Business: Nov. 12
NEW YORK ( TheStreet) -- What's happening in small business today?
1. Huntington Bank ranks highest in small-business customer satisfaction. Small-business banking customers continue to be underserved by their financial institutions, according to the J.D. Power and Associates 2012 U.S. Small Business Banking Satisfaction Study released Friday.
The annual study says overall satisfaction among small-business banking customers averages 736 (out of 1,000). While the score is a 19-point increase from 2011, satisfaction is still significantly lower than among retail banking customers (whose satisfaction scores average around 753).
However, Huntington Bancshares (HBAN) ranks highest in small-business banking satisfaction, with a score of 793 and performs particularly well in account activities, product offerings, fees and account information. SunTrust Banks (STI) and BB&T (BBT) rounded out the top three banks among the rankings with scores of 774 and 772, respectively.
The study finds that when small-business banking customers are greeted by name, the positive impact on overall satisfaction is 106 points. However, this occurs only 47% of the time, compared to 64% of the time among retail banking customers. This disparity occurs even though small business customers bank in person at the branch more than twice as often as retail customers, J.D. Power and Associates says.
"When it comes to customer satisfaction, sometimes it really is the little things that matter. Simple gestures, like greeting customers by name as they walk in, go a long way in providing a satisfying experience," said Jim Miller, senior director of banking at J.D. Power and Associates. "Due to the value of their business to the bank, and how frequently they visit the branch, small business banking customers expect, and deserve, a level of service that is greater than that of retail banking customers."
The seventh annual study measures small-business customer satisfaction with the overall banking experience by examining eight factors: product offerings; account manager; facility; account information; problem resolution; credit services; fees; and account activities.
This year's study includes responses from 7,246 small-business owners or financial decision-makers who use business banking services. The study was fielded from Aug. 10 through Sept. 10.
2. Keeping your seasonal business going year-round. Franchises that were once thought of as seasonal businesses are finding new ways to extend their operations year-round and ultimately to their bottom line, according to Entrepreneur. House painters, tax preparers, exterminators, Halloween retailers and others are looking at ways to give franchisees options to extend their seasons and income opportunities. That could mean adding new "non-seasonal" services or allying with a separate franchise to share equipment and employees, , the article says.
3. Bank of America projects that its small-business customers hurt by Sandy will need $2.5 billion to recover. Bank of America (BAC) has mobilized about 1,000 of its small-business relationship bankers to reach out to thousands of small-business customers impacted by Hurricane Sandy.

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