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What are your hours?
What should I do if I need help when you're closed?
Why does your application ask for my Social Security number?
How can I get a copy of my policy?
How can I get a summary of my plan benefits?
How can I get a new member ID card?
Why aren't all my covered family members listed on my ID card?
How can I update my mailing address, phone number, e-mail address, or name?
What information is available online to help me manage my coverage?
What information is available online to help me manage my health?
What Spanish language assistance do you offer for members?
What is preauthorization?
How will I know if my upcoming procedure requires preauthorization?
Do I need a preauthorization or referral for mental health care?
How are preauthorization decisions made?
Can I call in a preauthorization request?
When can I expect my preauthorization to be completed?
How will I be notified of the decision?
What should I do if I have a claim that wasn't approved for payment due to "Preauthorization Required?"
What is a referral?
What is the difference between UCR and the PacificSource allowable fee?
If I meet my out-of-pocket maximum, will I have to pay any further claims?
If I'm hurt in an auto accident, will PacificSource cover my medical expenses?
What is covered under diabetic care?
What is covered under mental health care?
How can I communicate my healthcare needs to PacificSource?
What is case management?
Will my PacificSource coverage help me quit smoking?
Can I remove the benefits I don't use from my policy and pay a lower premium rate?
I'm planning a trip and need preventive immunizations before I travel. Will that be covered under my policy?
Are flu shots covered under my policy?
What is considered a medical emergency?
What is "medical necessity?"
What are my options if coverage is ending?
Can my child stay on the policy during summer break from college?
My child is finishing high school and doesn't plan to go on to college. Can he/she stay on my policy?
My child is graduating from college. Can he/she stay on my policy?
Can I keep my COBRA or other continuation coverage if I move out of state?
As the employer, am I obligated to add all new employees to the health plan?
How can I remove employees or dependents from coverage on our group health plan?
If an employee didn't enroll in our group coverage when originally eligible, when can he come onto our policy?
If an employee didn't enroll his dependents when he enrolled, when can his dependents be added to the group coverage?
To what address should I mail my premium payment?
My group health plan's enrollment changed after you issued my bill. Can I adjust the premium accordingly and pay you the adjusted amount?
Is premium charged for late enrollees during their six-month eligibility waiting period?
What should I do if a former employee hasn't paid their COBRA premium by the time I pay our PacificSource group premium?
I mailed the insurance premium for our group policy before the end of the coverage month, but our coverage was still terminated for nonpayment. Why?
Do you have a list of participating providers?
How do I know which insurance plan to select when I'm using your online provider directory?
Can I see any provider I want?
My provider isn't on your list of participating providers. How can I get him/her to join?
What happens if my healthcare provider stops participating in the PacificSource network while I'm still receiving treatment?
What does "Network Not Available" mean?
What if I need medical care while I'm traveling out of state?
What if I need medical care while I'm out of the country?
How do I find a participating dentist?
How can I select the best type of mental health practitioner for my needs?
If I have questions or concerns about my healthcare coverage, what are my rights as a PacificSource member?
How does PacificSource handle grievances and appeals?
What's the difference between informal and formal review?
What's the difference between a grievance and an appeal?
How do I submit a grievance or appeal?
If I need help filing a grievance or an appeal, can PacificSource help me?
How long does it take to resolve a grievance or appeal?
What if I'm not satisfied with the decision PacificSource makes on my grievance or appeal?
Why am I having difficulty logging into InTouch for Administrators?
What do I do if I'm returned to the login page after I submit answers to the hint questions?
Are the answers to hint questions case-sensitive?
Why am I prompted to change my password? I use the site frequently.
How can I set my computer to accept pop-up windows from PacificSource?
Where can I find member benefit summaries from within InTouch for Administrators?
Can my bill be accessed, viewed, or paid online?
If a member's group number is changing, does that change her or his InTouch registration details?
Can I change a subscriber's last name using online enrollment in InTouch for Administrators?
Can I change a dependent's date of birth using online enrollment in InTouch for Administrators?
Can I update a subscriber's mailing address using online enrollment in InTouch for Administrators?
How do I enter the city, state, and county fields using online enrollment in InTouch for Administrators?
Why can't I view plans on the Plan Selection screen using online enrollment in InTouch for Administrators?
I'm using online enrollment in InTouch for Administrators, and after selecting a plan, I'm told that I need to select a plan. Why?
When I terminate a subscriber using online enrollment in InTouch for Administrators, do I also need to terminate all dependents on the policy?
How do I enter information about other or prior coverage using online enrollment in InTouch for Administrators?
What if I still have unanswered questions or issues with InTouch for Administrators?
Why am I having difficulty logging into InTouch for Members?
Why is the "Forgot My Password" link not working?
What should I do if I'm returned to the login page after I submit answers to the hint questions?
What if I still have unanswered questions or issues with InTouch for Members?
Why am I having difficulty logging into InTouch for Agents?
What if I still have unanswered questions or issues with InTouch for Agents?
Why am I having difficulty logging into InTouch for Providers?
What do I do if I'm returned to the Login page after I submit answers to the hint questions?
Why won't InTouch allow me to use my old password?
What if I still have unanswered questions or issues with InTouch for Providers?
Our Customer Service staff is available by phone weekdays from 8:00 a.m. to 5:00 p.m. Pacific time. Our
regional offices are all open weekdays from 8:00 a.m. to 5:00 p.m. local time.
If you have a true medical emergency, always go directly to the nearest emergency room or call 911 for help. In other cases, you're welcome to use the
Contact Us form to send us an inquiry online and we'll respond the next business day. You can also access personalized information about your PacificSource coverage online 24/7 through InTouch for Members.
Register or
log in now.
Federal law requires all insurers to obtain and report Social Security numbers of their insured members to the Centers for Medicare and Medicaid Services (CMS). Please be assured that we have sufficient security procedures in place to protect against inappropriate release of that information.
Your summary of benefits is available online in InTouch for Members, our secure member Web site.
Register or
log in now. If you're covered under a group health plan, you'll find a copy in your Member Benefit Handbook, or you can request one from your employer. The Summary of Benefits is included in your policy document if you have a PacificSource individual and family plan.
You can order a new member ID card any time by logging into InTouch for Members, our secure member Web site.
Register or
log in now. You're also welcome to use the
Contact Us form to request a new card, or call our Customer Service staff at (888) 977-9299 during business hours.
This is most often due to custody arrangements. For dependent children, the insurance ID card is issued only to the custodial parent. This is true even if the noncustodial parent is the primary policyholder. The child's name will not appear on a noncustodial parent's ID card. If this circumstance doesn't apply to you and you believe there's an error on your ID card, please contact our Customer Service staff at (888) 977-9299.
You can update your contact information any time by logging into InTouch for Members, our secure member Web site.
Register or
log in now. You're also welcome to use the
Contact Us form any time, or call our Customer Service staff at (888) 977-9299 during business hours.
InTouch for Members is our secure Web site where you can track your claims, deductibles, out-of-pocket maximums, preauthorizations, referrals, and more.
Learn more ,
register , or
log in now.
As a PacificSource member, you can access CaféWell, an online health engagement portal. To get started,
log into InTouch, and then click on the CaféWell button.
Visit CaféWell to:
Several of our Customer Service team members are fluent in Spanish. For Spanish language assistance, you may call (866) 281-1464. We can also provide Spanish translations of all our Member Benefit Summaries and most forms and materials upon request.
Preauthorization is prospective review of a proposed healthcare treatment to determine availability of insurance benefits, medical necessity, and appropriateness. Sometimes it also includes assessment of the level of care and treatment setting.
Certain medical services and prescription drugs require preauthorization in order to be considered for coverage under your plan. In those cases, your provider is to obtain preauthorization from PacificSource before the treatment is provided. Failure to preauthorize when required may result in you being held responsible for payment to your provider if the services aren't covered by your plan.
Preauthorization is a service for you and your healthcare provider that helps:
You'll find an up-to-date listing of the types of
services that require preauthorization on our Web site. If your procedure isn't specifically listed but might fall under one of the broad categories on our preauthorization list—such as experimental or investigational procedures—it will require further inquiry. PacificSource Customer Service can verify whether a procedure requires preauthorization if we have your procedure's billing code. Ask your provider to call us to check on preauthorization.
When considering preauthorization requests, we review all pertinent information available and we may communicate with your healthcare provider if additional clinical information is needed. Our preauthorization guidelines are based on current medical evidence, clinical criteria, and medical necessity and are reviewed and updated as needed.
Requests must be received in writing from the requesting physician or healthcare provider. The
preauthorization request form must be completed in full before we can begin the preuathorization process. We may require related chart notes and/or clinical information to make our best determination.
We respond to preauthorization requests from healthcare providers within two business days. Requests received after 3:00 p.m. are processed the following business day.
As soon as a preauthorization determination is made, we mail notice of the decision to the member, physician, and facility or vendor. You and your provider can also check the status of your preauthorization request by
logging into InTouch, or by calling our Health Services Department at (888) 691-8209.
To have your claim reconsidered for coverage, have your provider's office submit a retrospective preauthorization request. The provider should include the fully completed
medical preauthorization request form along with related chart notes and/or operative report to support the request. We will process the request within 30 days of receipt.
A referral is the process by which your primary care provider (PCP) directs you to other providers, usually specialists, for further care. Some health plans require you to get a formal referral from your PCP before you see a specialist or other type of provider. When appropriate, your PCP will request a referral from PacificSource on your behalf.
UCR—or "usual, customary, and reasonable"—usually applies to services of nonparticipating or noncontracted providers. It's the fee allowance we use to calculate benefits for dental providers and nonparticipating medical providers.
The PacificSource allowable fee applies to services of contracted participating providers. It's the reimbursement rate we've negotiated under our provider contract.
It depends on your specific policy. Under most plans, once you've met your out-of-pocket maximum, you'll have no further out-of-pocket expenses for services of participating providers for the rest of the plan year. However, some plans have specific services that don't apply to the out-of-pocket maximum, and/or services for which you continue to have a cost share even after your out-of-pocket maximum is met. Refer to your Summary of Benefits or contact PacificSource Customer Service at (888) 977-9299, or by e-mail at
email@example.com for more information on your plan's out-of-pocket maximum provisions.
When there's an auto accident, your PacificSource policy's "third party liability" provisions apply. In third party cases, the other coverage—in this case, auto insurance—has primary responsibility for paying your medical expenses up to that policy's limits. Your PacificSource policy then takes over to cover any remaining medical expenses. Don't worry, though—our Third Party Recovery Department will work with you to help ensure that your expenses are covered.
Learn more about how third party recovery works.
Coverage depends on your specific plan design. In general, testing supplies (strips and lancets) and blood glucose monitors are covered under the medical plan, while insulin, syringes, and needles are covered under prescription drug benefits. Insulin infusion pumps and supplies and needle-free systems require preauthorization to determine coverage. Diabetic education is a covered benefit, and we also have a free diabetic meter program for members. Contact our Customer Service staff at (888) 977-9299 for details of your coverage.
Specific mental health benefits vary and are determined by your insurance policy. Please refer to your benefit summary or Member Benefit Handbook – available through
InTouch for Members - or call our Customer Service staff at (888) 977-9299 for details of your coverage. Mental health care may include:
Care Coordination Request form can help you communicate your healthcare needs as a new member transitioning to PacificSource. This form is especially helpful if you have ongoing healthcare needs, are involved in an active treatment plan, and would like to verify that your treatment will be covered. Services well suited to care coordination include maternity care, cancer care, treatment of trauma or acute conditions, or surgery or hospitalization scheduled within 90 days of your policy's start date. After submitting your form, you will receive a follow-up phone call from a Health Services Representative. If appropriate, we'll then assign a Nurse Case Manager to work with you during your transition to PacificSource.
Case management is a service available to all PacificSource members who have complex or chronic medical conditions and require support to manage their healthcare needs. It is a service aimed at improving health outcomes and quality of life and reducing healthcare costs.
Our case managers are registered nurses with extensive clinical experience. They work collaboratively with you and your healthcare providers to provide improved clinical, humanistic, and financial outcomes for you.
Case management can be of great help to members experiencing a wide range of complex medical issues, such as:
If you think you might benefit from case management, you're welcome to contact our Health Services Department at (888) 691-8209.
The Quit for Life program includes one-on-one support and nicotine replacement therapy to help you give up tobacco for good.
No, we cannot offer à la carte benefits. Health insurance is a highly regulated industry. All health plan designs and premium rates must be filed and approved by the state insurance departments where we do business. In addition, many benefits are mandated by law—meaning federal or state regulations require insurers to cover them.
Probably not. Immunizations for the purpose of travel are generally excluded from health plan coverage. However, a handful of employer group policies have exceptions to this rule because their employees are frequently required to travel to other parts of the world. You're welcome to contact PacificSource Customer Service at (888) 977-9299, or by e-mail at
email@example.com if you think your employer may have made an exception allowing this coverage.
How are flu vaccines covered under my medical benefits?
All medical plans have seasonal flu vaccine coverage. PacificSource provides coverage for standard flu shots, high-dose flu shots, and flu nasal mist under your medical plan's immunization benefit.
Note: As part of healthcare reform, deductibles and coinsurance will be waived for participating providers as policyholders renew on or after September 23, 2010 (grandfathered plans excluded). Please check with your employer to see if this applies to your plan.
How are flu vaccines covered under my pharmacy benefits?
If your plan has a pharmacy benefit, you can obtain a flu vaccine shot from our participating flu shot pharmacy network. (Mist and high-dose shots are not covered under the pharmacy benefit.) Simply show your PacificSource member ID card at one of our participating flu shot clinics to receive a flu shot at no cost! PacificSource will be billed directly, with no paperwork, deductibles, or copayments required.
An emergency medical condition is an injury or sudden illness, including severe pain, so severe that a prudent layperson with an average knowledge of health and medicine would expect that failure to receive immediate medical attention would risk seriously damaging the health of a person (or fetus, in the case of a pregnant woman). Examples of emergency medical conditions include (but are not limited to):
Medically necessary means those services and supplies that are required for diagnosis or treatment of illness or injury and that in the judgment of PacificSource are:
Coverage options vary depending on why your coverage is ending and where you live.
Our Individual Sales staff is knowledgeable about all of these coverage types and would be happy to help you evaluate your options. Contact them at
email@example.com or (888) 684-5585.
Yes, as long as the child remains unmarried and intends to return to college in the fall.
If a dependent child isn't enrolled in college, they can stay on your policy until age 19. Their coverage will automatically end on the last day of the month in which they turn 19.
Each employer's group policy has specific eligibility rules for dependent children. Under most group policies, dependent children who are full-time students can remain covered until they reach age 23 or are no longer a full-time student, whichever occurs first. Each employer's eligibility rules can vary, so check with your employer or see your Member Benefit Handbook for details about your policy's dependent eligibility criteria.
Yes. Continuation coverage is not dependent upon your state of residence.
Your insurance contract with PacificSource includes two eligibility qualifications for employee coverage: the minimum number of hours worked, and the employee probationary period. Those eligibility qualifications are set by the employer, and the employer must treat all employees of the same employment class equally. If an employee has been employed for the number of days required by your probationary period, and is working the minimum hours required by your plan, then you are obligated to offer coverage under your group plan.
You can remove members from your plan online using InTouch for Plan Administrators portal.
Register or
log in now. You can also contact your Membership Service Representative in writing (via fax, mail, or e-mail) to request that we remove members from your plan. We're unable to accept member termination requests by phone as we need written documentation for our records.
It depends how much time has elapsed since the original eligibility date.
Dependents can be added to the employee's coverage at the time of a "qualifying event" defined in the policy. Those events include involuntary loss of other coverage, return to school (for group plans that have a full-time student requirement), marriage, birth, or adoption. For dependents seeking enrollment without a qualifying event, the policy's late enrollee provisions apply. The dependent is be subject to a six-month wait—beginning the first day of the month after we receive the enrollment application—before coverage can begin.
No, we must ask that you pay as billed rather than making adjustments to your statement. We will adjust your premium for the enrollment change on your next monthly statement. Paying as billed helps both you and us reconcile your monthly premium.
No. We do not bill any premium for late enrollees during the waiting period. They will be included on your bill once the waiting period is satisfied and they are eligible for coverage.
While your group policy premium is due on the first day of the coverage month, members on continuation coverage have until the last day of that month to pay their premium. If you've not received a former employee's premium by the time you make your monthly premium payment, you have two options:
If your policy terminated for nonpayment, it's because we did not receive and post your payment before the end of the month for which it was due. If we have not received and posted your payment to our system during the coverage month, the policy will automatically terminate on the last day of that month. The termination will be retroactive to the last day of the last month for which premium was received.
Group policy premium is always due on the first day of the coverage month. Premium payments are received at a secure lockbox—not at our offices—so we are unable to rely on a postmark to determine whether your payment was timely.
Yes. We have an online
Provider Directory to help you find providers in your area, or create a printable directory of providers based on your criteria. The online directory is updated frequently.
Check your PacificSource Member ID card for your plan name. You'll find it just below the PacificSource logo. You'll also find your plan name in the Medical Plan Info section of InTouch for Members. Register or log in now.
Yes, although you'll receive your plan's highest level of benefits when you use participating providers. Unless it's a medical emergency, your benefits are lower when you seek treatment from a nonparticipating provider. See your plan's Summary of Benefits (available in InTouch for Members—register or log in now), or contact our Customer Service staff at (888) 977-9299 or
firstname.lastname@example.com for specific information on your coverage for nonparticipating providers.
You can use our
Provider Nomination Form to ask your healthcare provider to consider joining the PacificSource network.
This is a rare occurrence, but should it happen, we'll ensure that you have appropriate continuity of care. We'll provide you with written notice that the provider's contract will be terminating. We will allow for you to continue treatment by that provider under your plan's participating provider benefit level for a period of time after the contract terminates. Our Health Services team will also help you transition your care to a new participating provider when appropriate. If you choose to continue seeing the provider, your plan's nonparticipating provider benefit level will then apply.
Network Not Available (NNA) means a member does not have reasonable geographic access, as determined by PacificSource, to a contracted participating provider for a medical service or supply. In these cases, we may make certain exceptions to a plan's participating/nonparticipating benefits. Contact Customer Service at (888) 977-9299, or by e-mail at
email@example.com if you think this may apply to your situation.
If you live or travel outside the PacificSource network's service area, you have access to our contracted nationwide provider network,
The First Health Network.
Your plan includes worldwide coverage. Learn more about how your benefits apply for
international travel.
Our dental plans don't rely on a network of participating dentists. You may visit any dentist, and your plan will cover reasonable and customary charges for the area where services are rendered.
There are many types of qualified mental health professionals, and individual practitioners often specialize in certain types of patients or cases. A good first step is to ask your primary care doctor to recommend a mental health professional with the qualifications and experience to treat your condition. Then use our online
Provider Directory to confirm that the provider participates in the PacificSource network. You'll receive your plan's highest level of benefits if you use participating providers.
The providers listed below are those trained in different areas of mental health care:
PacificSource honors and upholds the right of every member to express concern about their coverage and quality of care, to receive information about our services and providers, to participate in decision-making regarding their healthcare, and above all, to be treated with respect and recognition of their dignity and right to privacy.
We understand that inevitably, questions or feedback regarding coverage may arise. We pledge to address your concerns thoroughly and fairly, and to resolve them as quickly as possible. In medically urgent situations, we will expedite the review process to ensure that decisions are made in a timely manner so our members receive the care they need.
We classify concerns received from our members in the following ways:
For concerns, inquiries, and complaints, we follow an informal review process, especially if the issue can be resolved fairly easily. If a member's complaint is identified as either a grievance or an appeal (typically when it's formally written that way), we follow what's called a formal review to determine how it can be resolved. The form your communication takes—written or verbal—has a strong effect on how it's handled by us.
An informal review is the process by which we respond to verbal concerns or complaints and all inquiries. Every effort is made to resolve issues at this level, and informal review matters are often resolved within a single phone call. These issues are frequently related to day-to-day matters, such as verification of benefits or eligibility, interpretation of the insurance contract, clarifications of billing statements or EOB statements, and case management matters.
A formal review is how we usually respond to grievances and appeals. This level of review requires us to follow a four-part system to appropriately investigate, resolve, document, and report grievances and appeals. Once we establish that a formal review is necessary, the grievance or appeal is forwarded to a Grievance Coordinator, who is responsible for coordinating a review of the matter and keeping the member informed about our decision.
Complaints about healthcare coverage or quality of care fall into one of two categories:
Before submitting a grievance, we suggest you contact our Customer Service Department with your concerns. Issues can often be resolved at this level. You can reach us by phone at (888) 977-9299, or by email at
Otherwise, you may file a grievance or appeal (see our Appeal Form PDF):
Yes. If you are unsure of what to say or how to prepare a grievance, please call our Customer Service Department. We will help you through the grievance process and answer any questions you have.
That depends on the degree of the issue. Your grievance or appeal will be forwarded to a Grievance Coordinator, and within seven days we'll send you an acknowledgement that the complaint has been received. Then, you'll receive notice of a decision on your matter within 30 days of filing the complaint. If your complaint requires longer than 30 days, we'll send you a notice explaining the reason for the delay, and you should receive a final decision no more than 45 days after filing your complaint. If your situation is urgent, the Grievance Coordinator will work with you to ensure that your grievance or appeal is resolved as quickly as possible.
Along with notice of our decision, we will provide you with information on how to file an appeal at the next level.
Under certain circumstances, you may have the right to have your case reviewed by an external independent review organization to dispute our decision on your appeal. If we denied benefits because we determined that services were not medically necessary or were experimental or investigational, you have this right. In addition, if you believe you have a right to continue treatment with a provider who is no longer eligible for payment by us, your appeal may be reviewed externally. Your request for an independent review must be made within 180 days after you receive our final decision. External independent review is available at no cost to you, but is only an option for issues of medical necessity, experimental or investigational treatment, and continuity of care after all internal grievance levels are exhausted.
You might be following an outdated link or bookmark to the login page. Try logging in by going directly to
This can occur if punctuation or special characters are used in the hint answers. Please try again and leave out any punctuation and special characters.
No, they are not case-sensitive.
All InTouch users are required to change their passwords every 90 days to maintain security standards and to comply with current HIPAA regulations.
Choose your browser to view instructions on managing pop-ups:
Benefit summaries are specific to each member. Once you're logged into InTouch for Employers, perform a member search to pull up the specific member's record, and you can then access that member's plan summaries.
Not at this time. We do offer premium payment by electronic funds transfer, however. Contact your PacificSource Membership Representative for more information.
Yes; the member must register for InTouch for Members using the new group number, even if the new number is not yet in effect.
No. To change a subscriber's last name, please contact your PacificSource Membership Representative.
No. To change a dependent's date of birth, please contact your PacificSource Membership Representative.
If our system already contains separate mailing and home addresses for a subscriber, then you can change the mailing address online without also changing the home address. Otherwise, any update you make to the home address will automatically update the mailing address (even though it won't appear that you've made that change). To add a separate mailing address after the subscriber is enrolled, please contact your PacificSource Membership Representative.
Type the employee's zip code in the "Zip" field and then click the "Look-up" button. A window will appear listing all towns within that zip code. Click the zip code link next to the correct entry and the city, county, and state fields will auto-populate.
There are a few potential causes:
Please contact the InTouch for Administrators Team for assistance at (541) 225-3742 or
firstname.lastname@example.com. Please provide as many details as you can: most important are your group number, the subscriber's name, the subgroup and class you are using, and a description of the error.
No. When the subscriber is terminated, all dependents are automatically terminated as well.
Other Coverage information and Prior Coverage information does not currently translate directly into our database. If you have these details during a new enrollment or reinstatement, please contact your Membership Representative or the InTouch for Administrators Team after processing the online enrollment.
Please contact our InTouch for Administrators team for assistance at (541) 225-3742 or
email@example.com. Please provide as many details as you can: most important are your group number, the subscriber's name, the subgroup and class you are using, and a description of the error.
If you've tried to log in seven times and are locked out, the "Forgot My Password" link will no longer work. Contact us at (888) 977-9299 or by e-mail and ask us to reset your password.
This can occur if punctuation or special characters are used in the hint answers. Please try again and leave out any punctuation or special characters.
Contact our Customer Service staff. You can reach us by phone at (888) 977-9299 during business hours, or by e-mail at
firstname.lastname@example.com. Or, use the
Contact Us form to get help with your question. Be sure to include as much detail as possible: your member ID number, a description of what you're trying to do, and notes about any error message. Please provide either a daytime phone number where we can call you, or a valid e-mail address, so we can follow up promptly.
You might be following an outdated link or bookmark to the login page. Try logging in by going directly to the
Login page. You can also click on the InTouch Login link located on the upper right hand side of the screen on any page.
All InTouch users are required to change their passwords every 90 days to maintain security standards and to comply with current HIPAA regulations.
You can reach the InTouch for Agents team by phone at (800) 624-6052 during business hours, or by e-mail at
email@example.com. Or, use the
Contact Us form to get help with your question. Please provide as many details as you can: your Producer number, the name of the group you are quoting, a detailed description of the problem you are encountering, any error message you are receiving, and screen shots if possible.
You might be following an outdated link or bookmark to the login page. Try logging in by going directly to the
Login page. You can also click on the InTouch Login link located on the upper right hand side of the screen on any page.
For security reasons, InTouch remembers your last three passwords and will not allow you to "recycle" them.
If you've tried to log in seven times and are locked out, the "Forgot My Password" link will no longer work. Contact us at (888) 977-9299 or by e-mail and ask us to reset your password.
You are welcome to contact our Provider Network Department at (541) 684-5580 or toll-free at (800) 624-6052, ext. 2580. Or contact your
Provider Service Representative directly. Please provide as many details as you can: your NPI, a detailed description of the problem you are encountering, any error message you are receiving, and screen shots if possible.
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text:
Getting traction for Google+ Hangouts means finding specific usefulness and application in the real world -- and making a video about it, hoping users will see the efficiency of the video chat feature.
And Google does that. A lot.
The most recent is how to start a Hangout from your Gmail account. Just point the mouse to your Gmail instant messaging, start a Hangout and you're live.
U.S. & World
News from around the country and around the globe
Of all of the ways to start a Hangout, this may be the lowest bar and easiest way (does the Start button move around on the G+ profile pages, or is it just me?).
Being able to crowd-view a YouTube video or share a user's screen are also cool applications.
Putting a virtual beard on someone, tho, is a stretch.

subset: commoncrawl


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On the other hand, the negative dimensions of the postmodern turn are often deeply subversive of the very concept of truth. Indeed, the rejection of truth in any knowable and objective form is one of the greatest challenges postmodernism presents to the Christian faith. The questions raised by postmodernism can lead to the development of a healthy and faithful epistemological humility. On the other hand, the more general effect of postmodernism has been to insinuate a very dangerous epistemological humility that can undermine confidence that any truth can actually be known.
In recent years, John R. Franke, a professor at Biblical Theological Seminary in Hatfield, Pennsylvania, has been among the foremost proponents of the embrace of a postmodern worldview. A major figure in the emergent church, Franke has been a significant critic of modern evangelicalism. In his new book, Manifold Witness: The Plurality of Truth, Franke offers an argument that pushes the postmodern envelope and offers what amounts to a completely new way of understanding truth. Truth, Franke argues, is inherently plural.
Franke's new book is part of the "Living Theology" series published by Abingdon Press in cooperation with Emergent Village. The book deserves close attention, for it presents a vision of truth we are sure to confront in years to come.
From the onset, Franke speaks honestly of his frustration when asked about his understanding of truth. "Personally I will admit that I am beginning to find the question more than a little annoying," he states. Franke forcefully insists that he does believe in truth, but manifold witness presents an understanding of truth that amounts to postmodernism in full force.
Is Christianity Pluralist?
Helpfully, Franke sets out his thesis early in the book. He begins with the argument that the Christian church has embraced pluriform truth claims and then argues that the Christian faith "is inherently and irreducibly pluralist." As he explains, "The diversity of the Christian faith is not, as some approaches to church and theology might seem to suggest, a problem that needs to be overcome. Instead, this diversity is part of the divine design and intention for the Church as the image of God and the body of Christ in the world. Christian plurality is a good thing, not something that needs to be struggled against and overturned."
This is a truly breathtaking argument. Indeed, Franke understands that his embrace of pluralism is itself a product of his own postmodern context. Previous generations of Christians, he acknowledges, considered plural truth claims, doctrinal formulas, and theological systems to be a challenge that required clarification and the discernment of truth -- not as a condition to be embraced. "The early Protestant church was characterized by plurality, but this does not mean that Protestants were pluralists," he concedes. "They were not. Instead, they were committed to establishing the one true church over against the Roman Catholic Church, which they viewed as a heretical distortion of the one true church. They were committed to one true way to be a Christian, the one right way to read the Bible, the one system of doctrine, the one right set of practices."
Not so in the emerging church movement. Instead, that movement "is similarly characterized by plurality." But, in contrast to historic Protestantism, "it also affirms plurality as an appropriate and necessary manifestation of Christian community." Thus, plurality "is not to be opposed, but rather something to be sought and celebrated." This explains how the Emergent Village community can claim "to honor and serve the church in all its forms -- Orthodox, Roman Catholic, Protestant, Pentecostal, Anabaptist."
In Manifold Witness, Franke offers a skillful review of postmodernism and its understanding of truth. Furthermore, he expends considerable energy and thought in the task of calling Christians to an understanding of the careless way some believers speak of truth. Many of his thematic statements are both eloquent and helpful. Franke is certainly right when he exhorts:
"Christians committed to the Lordship of Jesus Christ should not acquiesce to the cultural relativism that gives up on the notion of ultimate or transcendent truth. But we must also resist the temptation of espousing a notion of truth that makes an idol out of our own conceptions, assumptions, and desires as though they are not subject to critique."
Is the Trinity Pluralist?
So far, so good. Franke also offers a genuine and prophetic warning when he urges white Western evangelicals to consider the extent to which our own cultural context has shaped our thinking and beliefs and the temptation to assert our own cultural assumptions, rather than the Gospel, as the Christian message.
Nevertheless, the thrust of Franke's argument goes far beyond that warning. In arguing for the plurality of truth, Franke seeks to ground this plurality in the very nature of God. In emphasizing a social understanding of the Trinity, Franke argues that plurality exists even within God. As he explains, "difference is part of the life of God as Father, Son, and Holy Spirit live in the fellowship of missional love."
The ministry of the Trinity is indeed so profound as to be beyond human imagination and knowledge. Nevertheless, the Bible does reveal the unity of the Trinity to be definitive. Throughout the centuries, faithful Christians have taken care to honor what the Bible reveals about the unity of the Father, the Son, and Holy Spirit. Yet, Franke asserts "in the life of God is the experience of what is different, other, not the same."
Franke argues that God does reveal himself to his creatures, but he also insists "that God chooses to be revealed through creaturely mediums that bear the marks of their finite character." In other words, the actual text of the Bible involves creaturely limitations. "These limitations remain in place in spite of the use God makes of them as the bearers of revelation," Franke asserts.
In the end, Franke's understanding of the Bible falls desperately short of evangelical conviction. In an argument similar to that made by his late mentor, Stanley Grenz, Franke argues that "Christian communal identity has been bound up with a particular set of literary texts that together have been identified by that community as canonical Scripture." He speaks of the Bible as "inspired," but his argument is that "the Spirit has spoken, and now speaks, and will continue to speak with authority, guiding the church into truth, through the canonical texts of Scripture." His proposal seems to leave no room whatsoever for verbal inspiration.
"The Bible is the principal means by which the Spirit guides the church today," Franke affirms, but he goes on to state that "the speaking of the Spirit is not bound solely to the original intention of the biblical authors." Utilizing a postmodern understanding of literary texts and their interpretation, Franke asserts: "The speaking of the Spirit through the texts of Scripture means that while the intention of the author is an important concern, it is not the only concern. It does not represent the fullness of the speaking of the Spirit, since this always involves the response of the reader."
"Put another way, the goal of reading the Bible is not the attempt to identify and codify the true meaning of the text in a series of systematically arranged assertions that then function as the only proper interpretive grid through which we read the Bible. Such an approach is characteristic among those who hold particular approaches to theology and hermeneutics in an absolutist fashion and claim that such procedures will lead to the arrival of the one true and proper conception of doctrine contained in Scripture. The danger here is that such a procedure can hinder our ability to read the text and listen to the speaking of the Spirit in new ways."
This means that we are not actually bound by the words of Scripture. Instead, the church is to engage the Bible, trusting that the Holy Spirit will lead the community into a new understanding. Thus, the emerging church would be freed from accountability to the actual words and propositional statements of Scripture. The community can simply claim that it is being led by the Spirit into a new and different understanding.
Theological Liberalism in a New Key
Of course, this is the very argument asserted by Protestant liberals over the last two centuries. Franke adds postmodern concepts and language to an old argument. The new liberalism, chastened by postmodernism for its extreme individualism, now puts theological revisionism in a communal context. The result is the same -- the subversion of biblical Christianity.
Clearly, Franke and other emerging types will chafe under that criticism. Indeed, even as he criticizes the notion of "historic Christianity" and any set of "minimum beliefs" necessary to be a Christian, he also asserts: "Of course I believe in truth. I believe in God. I believe that Jesus Christ is the Son of God. I believe in the Holy Spirit, the holy catholic church, the communion of the saints, the forgiveness of sins, the resurrection of the body, and the life everlasting. Amen."
The problem is this -- Franke's argument that truth is plural means that the church should both embrace and celebrate different and even contradictory understandings of these doctrinal statements and core truths. While Franke is undoubtedly correct in warning that no theological system is free of cultural limitations, his proposal amounts to a total and unconditional surrender of doctrinal accountability. While he insists that not all doctrinal assertions are allowable, he undercuts the authority of Scripture to serve as the norm for establishing truth from error.
The Protestant liberals of the 19th and 20th centuries often offered words of criticism that orthodox believers and theologians needed to hear. Nevertheless, their subversion of biblical truth and their embrace of heresy rather than orthodoxy established these theological liberals as adherents of a religion fully distinct from Biblical Christianity.
Now, the leading edge of the emergent church movement follows the very same trajectory. Manifold Witness is a fascinating book, but John Franke's proposal is a recipe for theological disaster. In this book, a new postmodern form of theological liberalism comes fully into view.
I'm always glad to hear from readers. Write me at [email protected] Follow regular updates on Twitter at www.twitter.com/AlbertMohler.


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Go big, go bulky. The designers of tennis trophies must have not heard the news of bleachers breaking during a show at Paris Fashion Week. As fall approaches, trophies are keeping themselves warm with big, bulky and rounded frames. At least they don't have fur, right? Above, a deserving Jo-Wilfried Tsonga hoists an egg-shaped award at the Moselle Open in Metz, France. The French crowd was happy to cheer on its countryman, who beat Croatian Ivan Ljubicic 6-3 6-7 (4) 6-3 in the final. | TSF Vault: Trophy Watch
Florian Mayer got what he could fashion into a fruit bowl as a prize for his first ATP title as he beat Pablo Andujar in the Bucharest final. It was Mayer's first ATP win in five final appearances. He beat the Spaniard 6-3, 6-1.
Another first timer, Chanelle Scheepers, was victorious in Guangzhou, beating Magdalena Rybarikova in the final, 6-2 6-2.
We're really loving this classy number from the tourney in Seoul, even if the trophy does feel one size too big. Maria Jose Martinez Sanchez got past Galina Voskoboeva in the final, running away with two tie-breakers, 7-6 (0) 7-6 (2).
(tsonga and mayer by Getty Images; scheepers via guangzhou and sanchez martina via korea tennis association)


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Page One
Chase Bank Logo To Rise Above Berkeley (News Analysis)
Blue and gold may be the revered historic colors of the University of California, but if a current proposal is approved, they may also become literal colors of controversy in the University city.
Earlier this decade the gold "PowerBar" sign mounted atop 2150 Shattuck Avenue, one of Downtown's two high rises, caused considerable community comment and criticism. That sign was eventually removed.
Now the City of Berkeley is considering granting a permit to install two illuminated blue Chase Bank logo signs above the thirteenth floor of the same building.
One logo would face east, towards the Berkeley Hills; the other south, down heavily traveled Shattuck Avenue. The eastern logo would be at about the same elevation as the yellow "PowerBar" logo signage.
The PowerBar signage elevated a corporate name high above the city and intruded an illuminated commercial sign into the view shed looking west towards San Francisco Bay.
Each smaller Chase logo would be blue and cover approximately forty-six square feet on an approximately seventy-two square foot background, smaller than the PowerBar sign which those proposing the project say had been 26 feet long.
The Chase logos are comprised of 7 x 7 foot octagons, with four interlocking visual pieces, mounted to a background panel. "Halo illumination" would be used, meaning light would diffuse from behind the solid logo rather than shining directly through it.
City of Berkeley Design Review staff brought the proposal before the Landmarks Preservation Commission on October 7, 2010.
The LPC is granted a role in reviewing this particular signage because 2150 Shattuck is listed on Berkeley's State Historic Resources Inventory (SHRI), a 1970s evaluation of properties with potential architectural and/or historical significance throughout town.
The LPC review is simply advisory. The determination on whether to grant the signage application is a staff level decision.
2150 Shattuck was designed by David Termolen and built in 1969 as the First Savings Building. Its significance is primarily architectural, since it was constructed with an unusual "suspended high-rise" structural system that had only been used once before in the United States.
It was subsequently known as the "Great Western Building" because of the bank that came to occupy the ground floor. In the 2000s the "PowerBar Building" name came into use, along with the controversial illuminated sign. During the era when PowerBar offices were located in the high rise tower, a Washington Mutual Bank branch was on the ground floor in the old Great Western space.
Now the banking space is a Chase Bank branch, following that the Chase acquisition and absorption of Washington Mutual.
A representative of Chase Bank and their signage consultant from Philadelphia Signage were present at the LPC meeting to present a PowerPoint show of the design alternatives and answer questions.
Anne Burns, the City of Berkeley's design review planner introduced the topic. "We've been saying 'no' to them for months", she told the LPC. "But the owners were calling, saying people are still calling their building the 'PowerBar' Building."
"Due to its location downtown, we feel it is appropriate that this building is observed as a financial institution. Historically the building was considered a financial center…" wrote Scott Newman, Vice President of the company that owns the building, to the Landmarks Commission.
"We feel the building benefits from having an 'identity' and we would be pleased to have 'Chase' as the named tenant."
"This (proposal) is consistent with the ordinance" governing commercial signage, Burns said. "We did not evaluate this based on PowerBar. We evaluated this based on our ordinance and guidelines. And our ordinance is very permissive."
"The current proposed signage is consistent with Title 20 of the Berkeley Municipal Code (signs) and the Downtown Berkeley guidelines as overall building signage in terms of size, the number of signs allowed, and illumination", Burns wrote in her staff report to the LPC.
In the same document she also said "while the general regulations for business complexes limit location of signage to below the third floor or less than (40) feet above existing grade, these regulations only apply to tenants with no visible frontage. Furthermore, the building owner has proposed the signage as overall building signage and not tenant signage, so this regulation does not apply to this project."
In terms of location, the Downtown Berkeley Design Guidelines recommend that signs on the upper façade of a building be building identification signs only, while signs for ground floor tenants are to be located at the storefront level…Signage has been proposed as overall building signage and not tenant signage, so it is consistent with this guideline."
In essence, the staff interpretation seems to be that because the building owner wants to call this the "Chase" building and mount the Chase financial logo on the upper façade, the existing regulations prohibiting display of "tenant" signage don't apply to the proposed sign, although the ground floor tenant coincidently happens to be Chase bank with the same name and logo.
"The landlord is giving Chase the right to name the building," said the signage representative, adding that the logo would be up presumably "as long as Chase is here."
"We have no plans of leaving Downtown Berkeley's financial center", said the Chase representative. "We're not going anywhere." He said that Chase, after acquiring Washington Mutual, is pursuing "a branding initiative" for the approximately 1,500 Chase branches in California, and is "working with the communities" as signage is changed.
"What you may not know is that Berkeley isn't a very corporate friendly town" responded Commissioner Carrie Olson.
The presenters emphasized that the sign would not have the bright lighted appearance of the PowerBar sign.
"The lighting here (in the proposal) is very subtle" said the Chase representative. "It's very subtle, to say the least", echoed the Philadelphia Signage representative.
"We had the history on the PowerBar (sign)" said the Philadelphia Signage representative. "We know that was a big sign." The top of the building is "an important place for Chase to be seen", he added. "Putting a name up where it's visible from street level and all sorts of points" is a goal.
He mentioned the amount of vehicle traffic that comes up Shattuck Avenue towards the Downtown, with the top of the building prominently visible on the near horizon.
The Commission discussed where the signage might be placed on the penthouse structure of the building. The presentation outlined two options; centering the two logos on the south and east facades, or "right justifying" them towards the corners of the building, from the perspective of people viewing them from the south or east.
City "staff feel it suits the building better on the right hand side" said the Philadelphia Signage representative. "Unofficially I probably agree with them," but "Chase's preference is that they be centered."
It appeared most of the Commission members felt the right justification was a better solution. "I like the staff's suggestion of putting off center", said Teresa Clark, new to the Commission at this meeting.
There was some disagreement between Commissioners on the desirability of a 14th floor level corporate logo above Downtown Berkeley, given the community distaste for the PowerBar sign, an installation which had come as a surprise to most Berkeleyans.
"Ostensibly this is our business center", Commissioner Antoinette Pietras said. "So I'm not totally offended by this sign." "It's not that big, I just don't think it's that obtrusive", said Commissioner Robert Johnson.
Commissioner Austene Hall differed, saying "I don't think it's necessary to put it up there. You'll have a lot of people unhappy." "I hated that sign", she said of the former PowerBar logo.
Commissioner Carrie Olson expressed concerns about the visual impact of the south-facing lighted sign on views from guest rooms in the Shattuck Hotel, a block south.
She also suggested that the logo could be visible by daylight, but darkened later at night. "It's too bad the City didn't consider when it would be turned off at night", she said of the PowerBar sign.
"We do that now," the Chase representative at the meeting said, explaining that the illuminated signs of the bank are not lit all night.
Downtown high rise signage has long been controversial in Berkeley. The other Downtown highrise, the Wells Fargo Building (originally the Chamber of Commerce Building) that stands across the street from 2150 Shattuck, once had a large billboard-like neon sign on its tower roof, facing southeast.
From scattered historical accounts, Berkeleyans appear to have heartily disliked the glaring illuminated red sign that advertised the American Trust Company that had a branch on the ground floor of the building. It was later dismantled.
The next controversial sign more than half a century later was the PowerBar sign.
Any controversy over the proposed Chase signage is limited to a single building at present. But if future high rises are constructed in the Downtown, it's conceivable that owners or tenants would want to similarly "brand" them with corporate logos, slogans, or names, facing the Berkeley Hills and arterial streets.
If I understand the current City of Berkeley staff interpretation correctly, staff could approve as many building name signs as there are highrises, and that signage could be coincidently the same as a corporate tenant of the building, so long as the applicant calls it "building signage" not "tenant signage".
To forestall that possibility, it would be prudent for Berkeley's planning staff, commission, and Council, to formulate rules governing visible "branding" of high rise structures and to explicitly prohibit business or corporate names from being displayed on the upper levels of tall buildings.
Since, aside from the PowerBar sign and the proposed Chase logos, no commercial signage has been proposed much above the third floor in Berkeley in recent decades, a workable approach might be to amend the signage ordinance to ban future signage over a certain elevation.
The Wells Fargo Building and the across-the-street Kaplan Building provide useful examples. Both have prominent corporate names placed around the second or third floor, where they are visible for some distance down adjacent streets and highly visible to pedestrians nearby, but do not intrude on more distant view sheds.
View the Landmarks Commission agenda for October 7, 2010, on the City of Berkeley's website to see illustrations of the proposed signage.


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Thirteen couples took to the dance floor on Monday night's Dancing with the Stars, performing various dances including the sexy Latin dances, the samba and the rumba.
The most memorable dance of the night was Mya and Dmitri Chaplin's rumba which earned them the first 10 of the season. Both Carrie Ann Inaba and Bruno Tonioli gave them ten points each while Len Goodman, who was hard to please as usual gave them seven points. The couple had the highest score of the night.
Another great performance came from Natalie Coughlin and Alec Mazo, who danced the sexy rumba that earned them the second highest score of the night.
The following couples results ranged from 20 to 23: Joanna Krupa & Derek Hough, Aaron Carter & Karina Smirnoff, Donny Osmond & Kym Johnson, Kelly Osbourne & Louis Van Amstel, and Louie Vito & Chelsie Hightower.
The lowest scores of the night went to Tom DeLay and Michael Irvin. Tom suffered fractures in both feet and had to eventually quit the competition. At the end of the results, Debi and her partner were eliminated leaving 11 couples.
List of couples and their scores:
- Mya and Dmitri Chaplin:27
- Natalie Coughlin and Alec Mazo: 26
- Joanna Krupa and Derek Hough: 23
- Aaron Carter and Karina Smirnoff: 21
- Donny Osmond and Kym Johnson: 21
- Kelly Osbourne and Louis Van Amstel: 20
- Louie Vito and Chelsie Hightower: 20
- Melissa Joan Hart and Mark Ballas: 19
- Mark Dacascos and Lacey Schwimmer: 18
- Debi Mazar and Maksim Chmerkovskiy: 17
- Chuck Liddell and Anna Trebunskaya: 17
- Tom DeLay and Cheryl Burke: 15
- Michael Irvin and Anna Demidova: 14
Tell us: Who was your favorite couple of the night?


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If you require detailed information about the storage of data on this website, please use the following link.
On the following pages you will find our range of products for the feeding of farm animals - separated by species and production sections.
Milk replacer, acidifiers, pre-starters, energy booster, lick blocks, specialties and of course mineral feed for the production of tailored diets with farm-grown corn or grain of our contract manufacturers.


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On Monday, October 1, 2012, the Legal Services Corporation will be hosting a Forum on Civil Legal Aid at Duke University. This is an exciting event for the Carolinas, and the Southeast.
After the Forum, five North Carolina attorneys will be awarded for their Pro Bono service.
Click here to view the press release.


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The Declaration of Independence, which Thomas Jefferson wrote when he was just 33, remains one of the world's greatest documents on human rights and freedom, the foundational stone upon which we still stand. The sad irony is, if Jefferson were alive today, by the time he was "vetted," he wouldn't have a snowball's chance at writing it.
He was handsome and whip smart — a genius, really — and that indisputable fact rubbed a lot of people the wrong way.
A product of a well-to-do family, he breezed through one of the country's top East Coast universities, which probably qualified him as both an elitist and a pointy-headed intellectual.
He never served in the military.
It bothered some that he seemed almost ambivalent about matters of faith. The idea of religion seemed to intrigue him more than inspire him. In fact, he once noted that it couldn't matter less to him if his neighbor worshipped one god or 20 gods.
He was known to be friendly with Muslims, even going so far as hosting dinners on Islamic holidays, and he counted the Koran among his collection of books.
Saving grace
His personal life was one for the books. His critics were gobsmacked by what they saw as his immoral, laissez-faire approach to living. His spendthrift ways in the constant pursuit of luxury frequently plunged him into debt.
Born with a curiosity about the world beyond his four walls, he was an out-of-the closet Francophile and didn't care who knew it.
He horrified his social circle by embarking on a sexual relationship with his dead wife's half-sister, which produced a gaggle of kids.
But his saving grace, the thing that set him apart from his peers, was his way with words. His glorious gift catapulted him to the center of power and went a long way toward forgiving a multitude of sins.
Older colleagues with much deeper and broader political experience were wise enough to recognize his ability and encouraged him to use it for the greater good.
How dare he?
As he grew in his own experience and decided to pursue national politics, his political enemies sputtered with apoplectic outrage that a "whoremonger/atheist/reprobate" even would deign to think he was worthy of public office.
They pointed to the ease with which he often compromised on some of the toughest social issues of the day.
They predicted that his election would trigger a divine judgment of biblical proportions in the form of murder, rape, public drunkenness and overall anarchy, to the point where blood would run in the streets.
Yet had it not been for this brilliant and complicated man, Thomas Jefferson, we might not have a nation worth squabbling over.
The Declaration of Independence, which Jefferson wrote when he was just 33, remains one of the world's greatest documents on human rights and freedom, the foundational stone upon which we still stand.
The sad irony is, if Jefferson were alive today, by the time he was "vetted," he wouldn't have a snowball's chance at writing it.
Contact Charita Goshay at firstname.lastname@example.com.


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Usually a person dabs on a bit of perfume in hopes of attracting someone else's attention, but could a zombie-scented perfume repel the affections of the flesh-craving dead? Demeter Fragrance Library, purveyors of all sorts of offbeat scents, have come up with a pair of undead-themed perfumes that could come in handy during the zombie apocalypse.
No, the perfume doesn't smell like decaying flesh. Instead, Zombie for Him combines dried leaves, mushrooms, mildew, moss and earth, while Zombie for Her is a more feminine version, adding "a touch of Dregs from the bottom of the wine barrel." Let's just hope that it succeeds in masking our living, human scent without attracting amorous zombies in the process.
Zombie for Him and Zombie for Her [Demeter Fragrance Library via Geeks Are Sexy]


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The Laboratory for Manufacturing and Productivity (LMP) is an interdepartmental laboratory in the School of Engineering with three major goals:
- The development of the fundamental principles of manufacturing systems, processes, and machines
- The application of those principles to the manufacturing enterprise
- The education of engineering leaders
Since its establishment in 1977, the LMP has grown to include 14 faculty and senior research staff, who conduct research and educate over 60 students in the areas of design, analysis, and control of manufacturing processes and systems. The laboratory seeks to establish a rational foundation for manufacturing based on a systematic understanding of the complex interactions among the many areas of manufacturing. Research along those lines has led to innovation in manufacturing processes and better understanding of planning, design, and production operations.
The laboratory draws upon faculty and staff from the Department of Mechanical Engineering, but participates in wide-ranging programs that involve many other departments and programs at MIT. Representatives of industrial firms associated with the laboratory's research and education also contribute important perspectives.
Opportunities for undergraduates and graduate students are available for thesis research and UROP projects. There are also a limited number of postdoctoral research positions.


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And my little guy who brought the Oreos to share? This is his penguin---he was so excited that had it completely constructed before anyone else got their Oreo unscrewed!
And a few more pictures of our polar theme.....
My favorite days are the ones when the kids make me change my plans. Whenever I catch myself telling kids, "What a good idea, maybe we can do it tomorrow," I cringe. Tomorrow the opportunity will be lost. It's about their agenda, not mine.
Looks like you have a lot of fun stuff going on this week!
Haha - I love it - who can refuse a big hug!ReplyDelete
I tell my assistant that I'm really not as flighty as I seem, I am just really all about letting the kids help guide instruction. A couple months ago I threw a complete week's worth of plans out the window because the kids became interested cowboys and the wild west. I asked what things they would like to do and wrote another set of plans with the new theme! (I know, a little crazy!) I also can't let a "teachable moment" pass me by if I can help it! =)ReplyDelete


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To complete this week's hat trick of print titles going 'digital only', Qube magazine – "proud to service the Facilities Management sector" (no, me neither) – has announced that its December issue was the last in the old, boring, fuddy-duddy ink on paper format.
It is venturing boldly into the future: "we are concentrating on our digital magazine and online presence that will give us more 21st century appeal and abilities".
[h/t to Norman for the link]


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Feds Tie Themselves In Legal Knots Arguing For Domain Forfeiture In Rojadirecta Case
from the that-makes-no-sense deptIf you don't recall, among the various domains that ICE and the DOJ seized last year were two domains -- rojadirecta.com and rojadirecta.org -- held by a Spanish company, Puerto 80. After extended negotiations to try to get the government to return the domain names, Puerto 80 finally sued the government to get them back. Almost immediately after, the government filed to forfeit the domains (seizing property is supposed to be a temporary thing -- if the owner wants it back, the government has to file for forfeiture to keep it permanently). Thus there are two semi-parallel issues going on here. Either way, the judge rejected the request to return the domains prior to the trial, and while the appeal on that process is ongoing, back in the district court, the fight over forfeiture has continued.
Last December (actually the same day that the government was handing back the Dajaz1 domain in a similar dispute), the lower court dismissed the forfeiture claim -- saying that the government failed to plead willful copyright infringement, which is necessary to show criminal copyright infringement. However, it allowed the government to refile, which it did. The two sides have filed their latest motions in the case, and once again, it appears that they're talking about two totally different things. In fact, reading through the government's filing, it appears that they either have no understanding of the law itself, or have twisted themselves into such a tight knot, that they're not sure how to get out of it.
The details are a bit tedious, but let's see if we can break it out. First off, the seizure and forfeiture are "in rem" -- meaning that the case is against the domains themselves, and not the owners of the domains. That can be an awkward distinction, obviously, but the government makes it much, much more awkward in that it seems to shift its argument back and forth constantly. For example, it repeatedly (in a rather mocking tone) rejects the arguments of Puerto 80 by noting that no one is accusing Puerto 80 of anything. The case is merely about how the Rojadirecta domains "facilitate" criminal copyright infringement. So the government argues that the court should ignore the (rather compelling) defenses for why Puerto 80 did not violate criminal copyright law.
Now, that part is fine... but where it gets weird is that the government immediately then tries to use Puerto 80s actions as proof of facilitating infringement. If you're playing along with the home game, the government is arguing both that Puerto 80s actions are meaningless to the case and that Puerto 80's actions are the key to facilitating criminal copyright infringement. Basically, whenever Puerto 80 points out that its actions do not meet the standard of criminal copyright infringement, the government waves its hands and says "doesn't matter, we're not charging you, just the URL." But then to prove that the URL "facilitated" the actions, it cites Puerto 80's actions, rather than the URL's actions. That's because the URL doesn't act. It's just a URL. See the following as an example:
Additionally, there can be no serious argument that the Government has alleged that the Rojadirecta Domain Names' facilitation of the underlying copyright offense was anything but substantial. See Amended Complaint... ("At all relevant times, the links displayed on the main homepage of the Rojadirecta Website were purposefully aggregated and organized by the owner(s) and/or operator(s) of the Rojadirecta Website. Moreover, more than half of the material available on the Rojadirecta Website at any given time during law enforcement's investigation appeared to be dedicated to making infringing content available to users of the Rojadirecta Website.")....See that? First it's "here's all the evidence of things done by Puerto 80"... and then immediately, "Puerto 80's actions are irrelevant".
Puerto 80's arguments about its own conduct are irrelevant and misapprehend the nature of the inquiry
At times this reaches absolutely absurd levels, such as the part of the government's filing in which they assert that the domain itself had knowledge of infringement. The feds can't say Puerto 80 had knowledge, since (again) they admit that Puerto 80 is not being charged. So they switch and anthropomorphize the domain itself:
Indeed, the Rojadirecta Domain Names were repeatedly noticed that they were linking to copyright infringing content.You see? It's not Puerto 80 who was noticed, but the domain name itself. It must have "known." Or something.
The government's argument gets even worse from there, because nowhere does it show where the criminal copyright infringement happened. In order for the government to claim that the Rojadirecta domains facilitated criminal copyright infringement, you would think the first step would have to be to show where it actually happened. Here, the government basically waves its hand and says, "of course it happened." First, it highlights the fact that because of links on the Rojadirecta sites, content could be streamed from third party sites. In fact, it straight out admits that Rojadirecta hosted no infringing content, but rather it was all on these other sites. It then notes that such streams likely violated the performance and reproductions rights under the Copyright Act. That may be true, but that, alone, does not make it a criminal offense. That requires willfulness -- which was the problem in the original filing.
But, here again, the feds run into a serious problem: how can they show willfulness on the part of the infringer when they never identify an infringer? The entire filing insists that the domains should be forfeited because they were used to facilitate a crime, but they never show that any crime was actually committed, because they never even attempt to identify who committed the crime. They admit that it's not Puerto 80 (even as they try to use Puerto 80's actions). It likely isn't the users of Rojadirecta (and the government doesn't even try to make that claim). Instead, it seems to hint at an imaginary party who willfully infringed, but is never actually identified! It's really amazing.
The implications here are staggering. Basically, the feds are arguing that they can seize and then forfeit a domain without showing any crime actually happened. Instead, all they need to do is vaguely assert that someone, somewhere may have possibly violated a law somehow using the domain in the process -- but they never have to actually prove anyone violated the specific law. In other words, if the government wanted to, under this definition, it could easily seize and forfeit any search engine domain or any website that allows public comments, merely by asserting that a link in a search result or a link in a comment led to infringing material. That's an insane interpretation of the law -- yet it appears to be the one that the feds are asserting.
One hopes that the judge actually understands the absolutely insanity of the feds' argument here. Puerto 80's lawyers lay it out nicely (pdf) in their response, but courts can be funny sometimes -- especially in copyright cases. Still, the argument made by Puerto 80's lawyers lay out just how ridiculous this interpretation would be:
Under the government's construction of [the law], every domain name that pointed to a website containing links to infringing copies would "facilitate" and have a "substantial connection" to the offense of criminal copyright infringement, and would therefore be subject to forfeiture. The broad construction of the term "facilitation" the government seeks would give it the power to shut down google.com, yahoo.com, bing.com, or any of an array of other channels of communication that—like every site on the Internet—link to content provided by third parties that might or might not be infringing. The property in question is two domain names, which (in the government's words) are merely "labels" that "resolve" to websites, and are distinct from the servers that host the website or any content of it....Of course, all of this doesn't even touch on two other important issues in the case. One is the First Amendment questions raised by seizing a domain and the second is the fact that US copyright law only matters in the US, not in Spain. In both cases, the government again comes back with wacky responses. On the First Amendment claim, it argues there's no First Amendment issue, relying incorrectly on the Arcara vs. Cloud Books case. But that ruling is clear that it only applies if the crime in question is not expressive. But copyright infringement is often absolutely expressive. It may not be protected expression but it is expression, and as such it requires First Amendment scrutiny to make that determination. The government flat out claims that copyright infringement (which it falsely calls "intellectual property theft") is "unrelated to speech." That's simply incorrect. Courts have long established that there is a balance between copyright and the First Amendment, and you can only establish infringement following a ruling by a court. Yet here the government wants to skip over that step entirely. As Puerto80 notes:
The government's theory would have allowed it to seize the New York Times issue that published the Pentagon Papers and destroy it, on the theory that the New York Times was facilitating Daniel Ellsberg's violation of national security laws. And the Times would have had no opportunity to show that its speech was lawful. There is no reason to think Congress intended the forfeiture statute to extend so broadly. And even if it had, Congress lacks the power to confer such plenary control over speech on government agents acting without judicial sanction.
The government argues that the links on the Rojadirecta website are not protected speech because they constitute copyright infringement. But that argument exactly misses the point of the prior restraint doctrine. Unless and until there has been a final determination on the merits after an adversary hearing, there is no basis to find that criminal copyright infringement occurred on the third party sites to which the Rojadirecta website linked.As for US law being applied outside the US, here the government just tries to wave this issue off again. It first admits that US law does not apply outside its borders, but then insists that it is "inconceivable" that some infringement didn't happen inside the US. But that's not how the law works. You have to actually show the infringement. You can't just insist that it happened somewhere in the US and move on...
The further this case goes, the worse and worse the government's arguments seem to get, and the less and less it seems to understand about the hole it has dug for itself.
Filed Under: criminal copyright infringement, doj, forfeiture, ice, rojadirecta, seizure, spain
Companies: puerto 80


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WELLESLEY — Commonwealth Shakespeare Company founding artistic director Steven Maler scrunches up his face in a parody of confusion. "People were like, 'Babson and arts? Babson and CSC? What's the connection? That doesn't make any sense at all!' "
But Maler says Commonwealth's new role as the resident theater company at Babson College makes perfect sense, even though — or perhaps because — Babson is a business school.
Commonwealth Shakespeare's claim to fame is drawing 100,000 people to the Boston Common for performances of a Shakespeare play every summer, and that will continue unchanged, Maler says. This is not a merger, and the theater company will remain independent. But its offices, its handful of staff, and some of its programming are moving to Babson.
The college's focus on entrepreneurship means students with many different goals, Maler says. "The point is that these kids are not just going out to work at Ernst & Young or Fidelity, which is great if they want to do that. But there are also many people here who want to change the world, and that's an interesting kind of synergy with an arts organization."
Sitting together in the otherwise empty Carling-Sorenson Theater on campus one recent morning, Maler and Babson president Kerry Healey say it's a smart arrangement for both sides.
"The creative process is something that we focus on here as a means to becoming an entrepreneur," says Healey, the state's lieutenant governor from 2003 to 2007. "You have to be open to that creative process, open to experimentation and failure, and learning from that failure. And so having a more robust arts program here just makes sense in terms of our overall mission."
That could be an interesting sell on a campus where undergraduates in dark business suits are a common sight on a weekday morning. But the partnership will bring a flash of Hollywood glamour to Babson this fall.
"Burn Notice" star and Amesbury native Jeffrey Donovan, who played Hamlet under Maler's direction on the Common in 2005, will star in a script-in-hand reading of "King Richard the Third" at the Sorenson on Nov. 20. Donovan wants to play Richard on the Common someday, Maler said, and the reading is in part a trial run.
The cast also includes Boston theater notables Will Lyman, Johnny Lee Davenport, Adrianne Krstansky, and Robert Pemberton. The
7 p.m. event is free to the public, though a $50 donation gets you VIP seating and a ticket to a post-show cast reception. (To register, go to www.commshakes.org.)
Next summer's Common production will not be announced for another month or so. But Maler wants to make clear that this centerpiece of the company's existence will go on as usual. Last summer, "The Two Gentlemen of Verona" had 19 performances scheduled (although two fell victim to weather), and this year will be similar.
Babson, however, will also get its share of the summer action.
"We're actually going to rehearse the summer production here, tech it here outside, and preview it here outside [for] around six performances," Maler says. "That's prior to picking that whole production up and moving it to the Boston Common."
Healey had been on Commonwealth Shakespeare's board for the last five years, leaving in September. She says the relationship goes back to 2002, when she was running for lieutenant governor. She had agreed to perform in one of the company's "Shakespeare and the Law" events, a reading of "King Henry the Fifth" featuring Massachusetts notables from the law and politics.
Maler "deftly cast me across from my primary opponent," Healey says, laughing. "And in the course of the script, I needed to say I loved him and then marry him. So I'm sure other people found this deeply amusing."
On campus for about a month now, Maler has added the title of director of Babson's Sorenson Center for the Arts. Commonwealth Shakespeare's associate artistic director, Adam Sanders, who runs the company's education programs in venues including local Boys & Girls Clubs, will serve as associate director of the center, adding Babson students to his portfolio.
Babson will have a budget to pay them for their Sorenson duties and finance other costs, Healey says, "and we're also talking to potential donors who are interested in the arts and interested in bringing more arts programming to Babson."
Lawyers are still drawing up the terms of the agreement between the theater company and Babson, including its length, "but we felt comfortable proceeding on a handshake," Healey says. "We know and trust each other."
Much of Babson's contribution at the moment is in-kind, such as the office space, which Maler said will save Commonwealth Shakespeare about $2,000 a month over its current home on Lewis Wharf. That's not an insignificant amount for a company with an annual budget of $850,000, according to Maler.
But the two organizations will remain separate, including their boards and their fund-raising efforts. "We didn't want Commonwealth Shakespeare Company to become in any way reliant on Babson College. That's not a very healthy relationship," Maler says.
What will be healthy, he and Healey say, is the company's input into campus life. Babson offers a handful of theater classes taught through the arts and humanities department and a robust "co-curricular" theater scene led by the student-run Babson Players. Part of Maler's mission is to support and strengthen that.
"We have a freshman here from Thailand [who] is very passionate about the issue of human trafficking, and one of the things she wants to do is express her commitment to change by creating a theater piece," Healey says.
And theater has its uses in business education, as they found when Commonwealth brought Boston actor and director Larry Coen to campus recently for a master class on improvisation.
"We didn't know who was going to come, and we had 16 people show up, which I was told was a huge success," Maler says. Several were MBA students who had been sent by a faculty member, he says. "I asked them, 'Does this apply to what you're doing?' And they said, 'Yes, this is exactly what we need. We have to learn how to think on our feet, how to pitch a client. Those are high-risk moments for us. We're inventing in the moment.' "
Joel Brown can be reached at firstname.lastname@example.com.


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I recently received from the Nova Scotia Archives a notice that they have digitized a large number of old, and fragile nitrate negatives, and they need your help!
A selection of 150 negatives of "turn-of-the-last-century black-and-white photos showing Nova Scotians having fun at home and far away, including the Canadian West, Italy, Japan, maybe Russia and some places we cannot identify. Perhaps you can help us?"
They can be seen on Flickr at http://www.flickr.com/photos/nsarchives/
They are looking for details such as locations, landmarks, the identity of those photographed, the year or decade, and other pieces of information that will add useful context.
We look forward to your contributions! Tags added to the photos will be
screened by Archives staff for accuracy, and then used in the next few
months to create a permanent virtual exhibit.


text:
Please select a wishlist you wish to add selected product(s) to:
Win £100 of Lingerieupload a photo
Product Description
Liquid Latex Body Cosmetic is a liquid material that, when applied to your skin, dries usually in about 5 10 minutes after initial application and shrinks approximately 3 per cent, creating a sensuous second skin sensation, which all true latex enthusiasts love to experience. Our Liquid Latex Body Cosmetic is also excellent for designing and producing any sort of theatrical costume or stimulating party outfit what do you want to be next Halloween. And, if youre one of those diehard football fans that we often see strutting your favorite teams colors in the stands on Monday Night Football, then our liquid latex products are definitely for YOU


text:
A woman died Tuesday night when she was struck by an Antelope Valley-bound Metrolink train in Palmdale.
According to the Los Angeles County Sheriff's Department, the unidentified woman was seen pushing a shopping cart full of folded laundry across the train tracks at Palmdale Boulevard around 7 p.m. Witnesses said the cart appeared to be stuck in the tracks, and she struggled to free it even as the train approached. They also reported the crossing gates were down when she entered the path of the train.
"Just before the train reached her, the victim seemed paralyzed and simply stood in place, staring at the train until it hit her," according to a Sheriff's Department statement. She was declared dead at the scene.
The victim was described as a Caucasian woman in her 50s, according to the Los Angeles County Coroner's office. Her name is being withheld pending notification of next of kin.


text:
A new R&D process reduced costs by 50%.
A consumer electronics manufacturer struggled with its R&D function. There was a lack of market orientation, and nonstandard processes slowed development and increased costs. A new product development process solved both issues.
The manufacturer was struggling with its R&D process. It had not introduced any new products in the past five years. Its brand was dated and losing equity. The company also realized it didn't have a presence in a fast-growing market segment.
An internal audit revealed that the company was underperforming in the following areas:
Working with BCG, the company developed a detailed R&D process and requirements based on industry best practices. The new process outlines milestones for deliverables, which provides a mechanism for managing interfaces and timelines.
The process also identifies main development streams, creates a target outline for allocation of sufficient resources, and identifies key outputs. All process steps were detailed by flow diagrams, and the activity and output requirements were clearly specified. The team also established a cross-functional development group and a project management structure for execution.
A new R&D process reduced costs by 50%.
Once the new process was fully implemented, product development time was cut from two years to one year, and costs were reduced by 50%.


text:
Dandelion Taraxacum officinale
All parts of the humble Dandelion have long been used medicinally in European herbal traditions ('dandelion' comes from the medieval French 'dent de lion', or 'teeth of the lion'. It was also known as 'pis en lit', or 'wet the bed!).
Naturalised across the New as well as the Old world, it is now commonly considered to be an invasive and unwanted weed, although children continue to use its bright, cheerful flowers to test their love of butter and young lovers blow the seed-heads to determine the depths of their affections. The bitter greens of Dandelion are still eaten as vegetables by the health conscious and its mildly bitter root is used alongside Chicory as a coffee substitute.
Taste the joy of dandelion in Cleanse Tea, Clean Green Tea and Clean Greens superfood powder. It will get you roaring with life.


text:
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Remember this post?
Well, now he is officially my Hubster and my Husband!!
We finally tied the knot on January 23, 2010.
Yes, that makes our anniversary 1/23. Pretty cute right?
Let's be real, it just makes it easier for the Hubster to remember.
This photo is just a sneak peak.
Photos by the amazing Ashley McFerrin.


text:
I am making these as favors for Bugger N's birthday party. They are so easy and cute. I just had to share!
First, I bought white children's size umbrellas.
I printed the letters out that I wanted to use (size 350, Times Roman font).
Then used a pencil to trace the letter on the umbrella...
Linking to:
A Little Tipsy
Thirty Handmade Days
Funky Polkadot Giraffe
Under the Table and Dreaming
Young Nester
Rook No.17
Elle Belle Creative
Mommas Kinda Crafty
Thirty Days Handmade
Whipper Berry
Nap Time Crafters
Polka Dots on Parade
Lolly Jane Boutique
I Heart Naptime w/ Chocolate Sundaes
Embellishing Life
Running With Glitter


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Monthly Archives: August 2011
E-petition – UK GRO certificates – why not sign up
Research Copies for Birth, Marriage & Death Certificates for Genealogical Research Purposes Research Copies for Birth, Marriage & Death Certificates for Genealogical Research Purposes Responsible department: Home Office Under current legislation, the GRO can only "release this information by means of … Continue reading
South Queensland, Australia gravestones
If you have people who migrated to the South Queensland area of Australia you might find the following resource very useful http://www.chapelhill.homeip.net/FamilyHistory/Photos/index.htm There are apparently over 30,000 indexed gravestone photos covering about 130 cemeteries from Brisbane and the surrounding area. … Continue reading
Posted in Research web sites Tagged Australia, Brisbane, Cemeteries, Death, Genealogy, Guild of One Name Studies, Queensland 1 Comment
Dennis COMPSTON Ohio Wesleyan University
Dennis Compston is in his fourth season as an assistant football coach at Ohio Wesleyan University. He has more than 20 years' collegiate football coaching experience. He served as head coach at Urbana University from 1997-99, earning conference Coach of … Continue reading
19th Century Irish Registration Districts
A few months ago Michael Thompson put together a finding aid listing nineteenth century Irish Registration Districts (aka Superintendent Registrar's Districts, originally Poor Law Unions), the sub-districts (aka Registrar's Districts, originally Dispensary Districts) they contain, and the Registration Districts adjacent to … Continue reading
Posted in Research web sites Tagged Genealogy, Guild of One Name Studies, Ireland Leave a comment
What's in a name? Y chromosomes, surnames and the genetic genealogy revolution
Turi King and Mark Jobling from the University of Leicester have published another interesting paper "What's in a name? Y chromosomes, surnames and the genetic genealogy revolution" in the latest issue of "Trends in Genetics". This article is essential reading for … Continue reading
Posted in Research web sites Tagged DNA, Genetic genealogy, Genetics, University of Leicester, Y chromosome 1 Comment
National Inventory of War Memorials website UK
I've been doing some filing today and found this fascinating website for the National Inventory of War Memorials. I don't remember seeing it before. http://www.ukniwm.org.uk The search engine is rather complicated but when I tried 'Aysgarth church, any war', then … Continue reading
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Juliet Compston presented with IBMS John G. Haddad Jr. Award
IOF board member Professor Juliet Compston, Board member of the International Osteoporosis Foundation (IOF) and the International Bone and Mineral Society (IBMS), has been awarded the prestigious IBMS John G. Haddad, Jr. Award. The Award was presented during the 2nd Joint … Continue reading
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Gary Cumpston, Charlotte, NC
I understand that Gary CUMPSTON SVP is consumer market executive, Southsound Market at the Bank of America Corporation. Bank Of America Corp Ctr 100 North Tryon Street Charlotte, NC 28255-0001 If anyone recognises Gary I would love to know more about his ancestry.
West Cemetery, Darlington, England
Darlington Historical Society is currently recording West Cemetery and the results so far can be viewed on http://www.communigate.co.uk/ne/darlingtonhistoricalsociety Click on West Cemetery Headstones at the left of the Home page. There are plans of the cemetery to help you locate your … Continue reading
Posted in Research web sites Tagged Cemetery, County Durham, Darlington, England, Genealogy, Victorian era, West Cemetery Darlington 1 Comment
Andrew CUMPSTY Canada 1708
Andrew CUMPSTY wrote 'A new almanack for the year of our Lord, 1708 printed by and for Andrew Crook, and sold by M. Gunne, E. Dobson and P. Campbel, 1708. It is available at an E-LOCATIONS but sadly access is restricted to McGill users … Continue reading
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