text:
matrix Accreditation Review Report
For City College Southampton
Student Support
By Janet Lewis-Jones
On behalf of department for business innovation and skills
Assessment Date:
16th to 18th November 2010
Quick Links
- Assessment Outcome
- Introduction
- Methodology
- Strengths
- Areas for Continuous Improvement
- Detailed Findings against the matrix Standard
- Conclusion
1. Assessment Outcome
Having carried out the Accreditation Review in accordance with the guidelines provided, City College Southampton - Student Support has demonstrated that it continues to meet the matrix Standard for information advice and guidance services. Continued Accreditation to the matrix Standard is granted for the external services provided by the Student Support Team.
This Accreditation Review Report details the services provided by the Student Support Team and includes a brief description of the organisation, the Assessment methodology and an overview of how the Team demonstrated that it continues to meet the matrix Standard.
2. Introduction
City College Southampton is a Further Education (FE) College which offers general and vocational education and training. The College serves three main groups - 16 to 18 (general cohort who tend to be full time students); adult learners (including Learner Responsive, Employer Responsive and Full Fee); and 14 to 16 key stage 4. The College is part of a group which includes City Training (focused on work based learning and providing apprenticeships and Entry to Employment programmes); and City Business (which provides bespoke programmes for local employers and their employees).
The College has in the region of 400 staff and serves around 9000 students a year (1000 apprenticeships; 1600 full time students and 4000 to 6000 adult learners over the course of a year).
The Student Support Team offers services to learners across the College and employs around 65 staff (including sessional and associate personnel). The Team is divided into three sub-teams: Recruitment and Guidance; Student Experience; and Learning Support.
The Recruitment and Guidance Team comprises the Team Leader, three Admissions Co-ordinators (one for each of the three main cohorts: 16 - 18, adult and 14 - 16); four Information and Advice Officers; and two Customer Service Adviser's. This Team focuses on bringing learners into the college and on getting them onto the 'right' courses.
The Student Experience Team comprises the Team Leader; five Retention and Progression Co-ordinators (2 for level 1; 2 for level 2; and one for level 3); and an Every Child Matters coordinator. The focus of this team is to help students successfully complete their studies by providing IAG in relation to a broad range of issues that might impact on the learner's ability to complete.
The Learning Support Team comprises Tutors and Support Assistants who work to help learners with special needs undertake study.
The staff involved in providing IAG are therefore based within the Recruitment and Guidance Team and the Student Experience Team.
In addition to College personnel, IAG is also provided on site through partnerships with the Prevention, Inclusion and Support Service (previously Connexions) and nextstep, who both have a permanent base in the College, as well as a number of visiting partner agencies such as C&SH (PCT sexual health service), Relate (relationship counselling) and No Limits (youth counselling).
The main focus of initial IAG delivery is a raised space next to the reception known as the 'Podium', but services are delivered across the college in an effort to 'take them to' students. Other key areas include the 'Mall' an open space which is the main thoroughfare through the College and is used for a wide variety of activities; the Learning Resource Centres; and curriculum areas. The Contact Centre is also managed as part of Student Support and is the 'call centre' for anyone contacting the College about anything.
Significant changes have taken place since the last matrix Assessment. The Student Support function has been completely restructured (Spring 2010) - previously the function had been divided to reflect the 3 user groups (16-18; adult and 14-16). Alongside this there has been a substantial change of personnel with most post holders being new to the function if not the College. Those posts involved in managing IAG have been 'upgraded'. As part of the restructuring other customer service functions such as reception, finance and registry have been brought together and are collectively managed as 'front of house' - there has been a particular focus on customer service in the last year.
The college has also undergone a major refurbishment programme - this had commenced at the time of the last matrix Assessment but has moved on considerably with the opening of what is known as the 'Hub' - a state of the art building open to the public with a theatre, restaurant and coffee bar, as well as salons, classrooms, and recording studios.
The Student Support Team responded to areas for improvement identified in the 2007 matrix Assessment Report as follows:
- Feedback collection approaches have been and continue to be developed to provide service users with a wide variety of ways of commenting on service provision. The QA Manager has responsibility for College wide feedback and evaluation and provides extracts pertinent to individual teams including the Student Support Team. The Team itself also employs a range of approaches to ensure feedback is gathered in relation to each aspect of its IAG provision. This 'dual approach' provides the more comprehensive feedback structure suggested in the last report.
- The last assessment identified possible confusion around the use of the job title 'Guidance Officer' in relation to front of house staff as these staff provide first line information and advice as opposed to guidance. Job titles were changed to reflect this with current post holders being Information and Advice Officers.
- It was suggested that the College prospectus gave a higher profile to student services - the prospectus has radically changed and is now used more as a marketing tool with signposting to more detailed information on the website. The website does give a high profile to IAG with a whole section dedicated to 'Advice and Support'.
- It was suggested that a 'whole service' leaflet for IAG was produced. Whilst one was developed and is in use, there is a strategic shift away from paper based promotion and so it is unlikely that this will be replaced when current stocks run out. Instead information will be available via 'information pods' placed strategically around the college which will include information about IAG services available.
- The last Review identified some issues pertaining to the then IAG staff training provision (provider) - the College no longer provides IAG training via the NOCN and has instead moved towards an internal NVQ level 3 IAG programme.
- It was suggested in the last report that signage on the Podium could be improved, this has been addressed in part with scrolling signage above each station, however signage could be further improved (see Areas for Continuous Improvement).
Throughout the Assessment there was evidence of a culture of 'progression' with a clear commitment to ongoing development and improvement - the college is aiming to become an 'outstanding provider' (Ofsted) by 2015 and this is reflected in the strategic plan.
3. Methodology
The Assessor used a range of methods to gather evidence against the matrix Standard:
One to one interviews - fourteen face to face interviews - Director of City Horizons, Learner Support and Quality (senior manager); Head of Student Support; Recruitment and Guidance Team Leader; 2 x Information and Advice Officers; Customer Service Advisor; Adult Recruitment coordinator; 16 - 18 Recruitment coordinator; Quality Assurance Manager; Retention and Progression coordinator; 4 x partner organisation employees; 1 x student
Informal group interviews -five groups of between 2 and 8 students - 20 overall
Tour of facilities and review of areas where IAG is delivered
Document review - examination of a broad range of policy and practice documents; promotional material; resource information and reports
4. Strengths
During the Accreditation Review, the following strengths were identified. The numbers and letters in brackets refer to the relevant elements and criteria in the matrix Standard.
- The Student Support Team offers a considerable range of IAG services through its own personnel and through partnerships with other agencies. This enables service provision at each stage of the learner's journey - the Recruitment and Guidance Team focusing on working with 'potential' students and the Student Experience Team on current students. Partnership agency staff provide services to underpin this work. This new structure of the Student Support Team demonstrates the work that has gone in to defining the purpose of IAG within the College and who services are aimed at (1a, 5g)
- Work planning processes employed by the Student Support Team reflect the approach to planning evident across the College. Each individual is fully involved in setting their personal objectives, related to College strategic objectives, Team self assessment reviews (SARs) and quality improvement plans (QIPs); these are pulled together to form Team operating plans. Objectives set meet the SMART rule - they are measurable and appropriate to the individuals job role. The College also implements the principles of 'Investment in Excellence' (Pacific Institute) with staff fully responsible and accountable for their own areas of work (5a & c, 6f)
- There is a considerable awareness of what constitutes best practice in IAG across the staff team. Alongside this is a clear commitment to 'up skill' staff in order that they can fully implement this. The Careers Education Information Advice and Guidance (CEIAG) Strategy 2010 - 2012 and the CEIAG Policy both reflect the national quality standards for young peoples' IAG and the matrix Standard. There is a commitment to bring all Information and Advice Officers to NVQ level 3 by summer 2011 (5e & f, 6b)
- Staff supervision and support processes are robust and are highly valued by staff. There are regular one to ones between line managers and their staff, sometimes as frequently as weekly; there are also regular team meetings - some with line management presence, some just between peers; there is a comprehensive performance review process which staff are fully engaged with and view extremely positively (6e & f)
- An extensive range of learner feedback mechanisms are employed - post cards and forms, focus groups, surveys, online forums and blogs, student ambassadors and soon, the Vox Box (a video booth "similar to the Big Brother Diary Room"). Evidence from interviews confirmed that there is a genuine interest in hearing what students think and on taking action based on feedback received (7c & d)
- The Student Support Team utilises a very sophisticated monitoring system gathering data on all aspects of each person's contact with the team. This enables extensive opportunities for data interrogation which the Team is only just beginning to explore. Good data analysis takes place and feeds in to quality improvement planning. There is a very clear commitment to ongoing quality improvement which is reflected in planning documents and was described by staff interviewed. The College overall is aiming to become 'outstanding' (Ofsted) by 2015; the Student Support Team is looking to undertake Customer First accreditation within the next year or two and is currently piloting this (8a &d)
5. Areas for Continuous Improvement
The Assessor identified the following areas where further development may improve the quality of service. The numbers and letters in brackets refer to the relevant elements and criteria in the matrix Standard.
- Whilst there is a considerable range of IAG services provided by the Student Support Team and its partners, it is not entirely clear how these services fit together and 'who is responsible for what'. The Team might benefit from mapping these services against each other to ensure that there is no duplication of effort or confusion of role, and to identify any potential gaps. This would help both the staff involved and also the learners as it would enable more clarity in promoting services (1a)
- Services are currently promoted in a variety of ways across the college, via the website and through presentations, however there may be some room for improvement as it was evident from interviews that not all learners were fully aware of what was available and how they might access it. Additionally there was some duplication of effort with some partners promoting services separately. The Team might consider more targeting of promotion so that promotional messages 'speak to' the intended audience e.g. something focused specifically on adult learners around their needs and interests or something pitched specifically at 14 to 16 year old focused on the issues that they might be facing (which would be likely to be different to those of the adult cohort). Taking a differentiated approach might contribute to the accessibility of the service (1b & c)
- Further improvement could be made to signage in relation to the Podium - a prominent sign in reception and more especially in the Mall making it clear what services can be accessed on the Podium would help students to understand where they should go for what service. Many students interviewed were unclear about what was available from Podium staff (1c)
- A considerable amount of feedback is collected and analysed, and acted on. There is a gap though in terms of reporting back to learners about what action has been taken in response to feedback received. There was an awareness of this and a number of staff interviewed talked about what they intended to do to address this. It would be useful to include a statement about how feedback is used within the feedback approaches (e.g. at the top of surveys indicate what will be done with the feedback); and advertise 'you said, we did' information around the college (7a)
- There is a commitment to ensuring that Information and Advice Officers within the Recruitment and Guidance Team achieve NVQ level 3; as a longer term plan the Team could look to ensure that Retention and Progression Co-ordinators are similarly qualified in the interests of consistency as these staff are also providing IAG (6b)
- There was a minor issue in relation to how information supplied by schools was utilised. A couple of interviewees felt that in their desire to be supportive, staff sometimes made assumptions about what needs a student might have based on the information supplied by schools. Whilst students appreciated that this was born of good intentions they indicated that they would prefer to 'make a fresh start'. Although only mentioned by a very small minority of interviewees this might be something the Team wishes to explore further (4f)
6. Detailed Findings against the matrix Standard
The following information is a summary of the findings against each element and should be read in conjunction with the previous sections.
People are made aware of the service and how to engage with it
The CEIAG Strategy, CEIAG Policy and IAG Statement of Entitlement make it clear that IAG services from the Student Support Team are available to all learners across the 3 cohorts (14-16; 16-18; and adult) from the pre-enrolment stage right through until completion of studies. The Team has been structured to reflect the nature of support provided for each stage and appropriate partnerships have been developed to underpin services. All of this is evidence of the work that the Team has undertaken in the period since the last matrix Assessment to redefine the purpose and range of services offered.
A range of promotional activities take place. Recruitment Co-ordinators for the 14 to 16 and 16 to 18 cohorts regularly attend events and assemblies at local schools to provide information about courses available at the college and the services available to students to support their learning. The Adult Recruitment Officer holds regular open events and ensures that staff from the support services such as the finance department and nextstep are present as well as teaching staff and current students - the aim is to provide potential learners with information not just about courses but also about the support services available.
The College Prospectus itself includes a number of pages providing information and advice about entry routes into the College.
The Team screens applications and uses a 'triage' system to target learners who may require further advice or guidance. Possible needs are identified using a formal scoring system based on issues such as a mismatch between anticipated grades and course choices (for young people) or from answers to questions such as 'did you choose this course yourself or did someone suggest it'; 'why did you choose this course' used to identified learners with a lack of confidence (for adults). Learners identified as having a need are offered an automatic appointment with an Information and Advice Officer. All applicants are in any event supplied with general information about the IAG service.
Once enrolled IAG services are promoted in a variety of ways - presentations to classes; placement of leaflets and postcards at strategic points (the Mall and Learning Centres); on the student intranet (City Bit) and on the staff intranet - once enrolled curriculum staff play a major role in promoting IAG services and in signposting/referring. Team staff attend Head of Faculty meetings to ensure that teaching staff are kept up to date with developments in Student Support, and curriculum leaders are invited to attend Student Support Team meetings - most curriculum areas had taken up this invitation during the term prior to this Assessment.
The Learning Support Team and the Equality and Diversity function are able to provide specialist personnel to support people accessing IAG services. An Information and Advice Officer described how she had used a signer to help a learner during a session; and another explained how there were speakers of a variety of languages common in the local area available to help with sessions. Most promotion activities are 'warm body' meaning they can be tailored to individual needs and therefore embody the principles of equality and diversity.
The Team has plans to introduce 'pods' at various points around the College - the Mall, the Hub and in Reception. These would be touch screen interface and would enable students to access information on a range of issues including course information and a College map, as well as being able to book an appointment on the Podium or with Retention and Progression Staff. Ultimately it is hoped these might also have a role in enrolment, registration and payment.
People's use of the service is defined and understood
Information and Advice Officers interviewed described how they introduced their sessions by explaining their role and therefore what the learner might expect from the session. They also described how they covered the areas of data protection/confidentiality and diversity - a particular challenge as many sessions are brief one off appointments...
"I just keep it simple so that they don't get impatient. They really just want the answers to their questions, so I just explain that the service is confidential, that the data we collect is to help them and that I can remove it from the system afterwards if they would like"
"I tell them it is confidential and tell them we can move to a private room if they prefer. I tell them our service is available to everyone"
A Recruitment coordinator explained that he encouraged learners to consider lots of different colleges to explore what might be right for them. Another member of staff explained how the College attracts a high percentage of young people who are NEET and therefore it was important to help them understand what support would be available to them to inform the choices they make about what college to attend.
The offering of an automatic appointment with an Information and Advice Officer to those identified as in need of further advice ensures that learners are given ample opportunity to consider their requirements and options before joining. An Information and Advice Officer explained how she saw this as a key role...
"It's about getting the right person on the right course. This is what makes the College successful. This means it is my role to find out what the person is looking for, make sure we can provide it, and if not help them find someone who can. We aren't pressured into just enrolling as many as we can here"
Staff explained how they might not always be the best people to meet the learner's needs and how in these cases they were able to refer to partnership agencies or colleagues. Learners with issues to do with adult careers advice are offered appointments with nextstep; young people with complex needs are offered appointments with the Prevention, Inclusion and Support Service; learners presenting with social or emotional problems might be referred to Relate, C&SH or No Limits - all of whom hold regular sessions at the College.
A Retention and Progression coordinator explained how she saw it as her role to provide information about what IAG services were available, but how it was up to the individual student as to which if any of those services they took up.
Because a range or services are available on site either through College personnel or through permanent or visiting partner agency staff, information and advice workers have built up considerable knowledge and contacts which means they are able to supply comprehensive information to learners relevant to their requirements enabling them to make informed choices as to which services may be suitable for their needs.
People are provided with access to information and support in using it
In line with student behaviour patterns, the Team is moving away from paper based resources towards electronic information. Some pertinent leaflets and prospectuses are kept, but in the main staff described how they generally used the Internet to access information on behalf of learners. Information and Advice Officers interviewed demonstrated a good working knowledge of resources relevant to student needs and interests, and partnership staff explained how they often referred to these staff as "experts on everything to do with the college and courses".
The introduction of the planned information pods will provide further self directed access to information and resources.
Because most supporting information is accessed via the Internet it is by default up to date and accurate, but staff explained how they do routinely share information about 'good' sites and less helpful ones, as well as ones that students themselves seem to find the most useful. There are some standard sites that they frequently refer to.
In terms of the range of leaflets available on the Podium and the careers guidance books in the Learning Centre, staff explained how these are kept up to date as part of "annual clear outs".
The paper based information that staff choose to display is mainly focused on initiatives and organisations that might be of use to learners - leaflets examined during the Assessment included a 'Student Survival Guide'; information about a moped loan scheme; a guide to HE for parents and carers; information about how to use the Learning Centre; information about support available from the Learning Support Team; information from a range of organisations such as Victim Support, Samaritans and Rape Crisis.
The Retention and Progression Co-ordinator for level 3 explained how she holds regular sessions for students looking to go on the higher education and has invited speakers from local universities. She holds surgeries to help with applications and has produced a range of postcards to answer the most frequently asked questions (e.g. Writing a Personal Statement, Important Deadlines, What next once my application has been submitted to UCAS).
Learning Support Assistants from the Learning Support Team are available to help learners access information. An Information and Advice Officer explained how she always wrote down information for learners to take away if she felt they might need to refer to it...
"I always write down the information if I am working with someone for whom English is a second language. I realise that they might well need to refer back to it"
Students interviewed were especially keen to point out how much they appreciated the fact that Information and Advice Officers make every effort to resolve issues themselves as opposed to simply passing the learner on to another person...
"It was great, I expected them to send me to the department, then to finance, but actually they just said 'let me find that out for you' and then came back to me 10 minutes later with all of the answers"
"I was impressed that they were able to make me an appointment with the careers advisor for later that week. I thought they'd just give me his number and expect me to make an appointment"
"I just came in to get some information about whether it might be possible to join a course even though I'd missed the start. I was in a lesson that afternoon!"
This 'one stop shop' approach has been a deliberate objective for the Team in an effort to improve the customer experience.
People are supported in exploring options and making choices
Staff understanding of what constitutes best practice in IAG was apparent with those interviewed describing how they implemented practice in line with national standards. The CEIAG Policy states that the College...
'endeavours to follow the National Framework for CEG 11-19 in England (DfES), the Young Peoples' IAG standards (DCSF), the statement of careers education principles (DCSF) and other relevant guidance from the DCSF, QCA and Ofsted...and to meet and maintain matrix Accreditation Standards'
Practice is then further defined in the IAG Service Entitlement statement which covers areas such as impartiality, confidentiality, duty of care, equality, accessibility and continuous professional development.
Staff described how they implemented the Policy and gave examples of how they remained impartial and objective...
"If I think they might find another avenue more productive I will include that in the advice I give even if that means they don't end up as a student here"
And of how they explain the purpose and limitations of the service...
"I explain I can't give careers advice but that I can get them an appointment with someone who can"
Information and Advice Co-ordinators tend to have one off interactions with learners whereas Retention and Progression Co-ordinators are likely to see a learner more than once. The Retention and Progression coordinator interviewed described how she explained her role to learners and the parameters of the support she can provide...
"I explain what I can do and what I can't. I tell them what they can do - different places they could go. I explain the boundaries of confidentiality i.e. it's not just me, I might have to inform tutors for example if a risk assessment is needed for a pregnant student. I tell them that I won't tell their parents, but encourage them to think about doing so. I ask them if they want to have someone with them. I basically help them work out what they want to do and then help them in any way I can to do it"
Students who have had support from a Retention and Progression coordinator are also 'followed up' to check if they have resolved their issues/identify any further assistance needed. This is also explained to them.
A student described how she had been supported when she discovered she was pregnant. She explained that staff talked through her options with her and were able to accelerate her course to ensure she completed prior to having her child. She described how it was made clear that everything was her choice throughout and how she was given time to consider her options, then how helpful staff had been in arranging for her to complete early.
An Information and Advice Officer explained how she always gave learners information or a plan to take away to take time to consider their options.
Again, staff from the Learning Support Team are available to support any students with special needs through this process.
Service delivery is planned and maintained
Planning is a key strength within the Student Support Team. The Team uses SARs and QIPs as well as the College's strategic plan to inform the setting of individual performance objectives which then are combined to form the Team work plan.
Individual personal objectives set during performance reviews are generated by the staff themselves and then negotiated with line managers. In this way front line staff views form the basis of service delivery. The wording of individual objectives is SMART producing a measurable set of performance objectives for the Team.
Staff attend training in 'Investment in Excellence' and all of those interviewed described how much they had benefited from the experience. There is a very real commitment to individual staff taking responsibility for and being accountable for their own work plans.
A manager explained how she was keen that new staff reviewed and redrafted policies, procedures and action plans in order to promote ownership.
Staff are enabled to hold Team meetings between peers (i.e. not attended by line managers) indicating a confident management style.
A strong and much respected leadership was evident during the assessment along with good staff morale and a conscientious approach to work.
Managers are open to requests for additional resources (e.g. the new information pods) and it was clear that existing resources are well managed with investments being directed to the areas of most need/potential. For example the move away from paper based information not only ties in with student behaviour patterns but also represents a cost saving allowing funds to be redirected. The new structure has included appointments at a higher grade in an effort to attract appropriately skilled/qualified staff.
As the CEIAG Policy indicates, staff are familiar with current thinking around IAG practice and with relevant legislation and ethics associated with working with children.
Staff keep up to date through membership of a variety of fora. The Director chairs the City wide 14-19 consortium IAG Group; Team Leaders are members of the National Association of Managers in Student Services and regularly attend events and meetings; staff undertake visits to other colleges to "cross fertilize".
A wide variety of partnerships have been established to offer additional specialist IAG to learners in particular with nextstep and the Connexions(equivalent) service. Partnership work is also being undertaken with Job Centre Plus - an ESF funded project focused on bringing long term unemployed into education.
More generally staff network and keep in touch with local developments as an Information and Advice Officer explained...
"We're always popping into the Council Offices. I check out their leaflets and pick up anything that I think might be useful for us to know about. I'm from one side of the City and [my colleague] is from the other, so between us we pick up loads of information on what's going on just from our local papers"
Staff competence and support they are given are sufficient to deliver the service
All college staff have a thorough induction delivered in two parts - induction to the College generally and then induction to job role. The former is organised centrally through regular induction days and the latter is organised by individual teams and line managers.
A Team Leader (relatively new in post) explained how he would plan a job role induction for a new member of staff to include meetings with curriculum leaders, training on the various systems and databases used, shadowing of someone already in the job role and regular weekly reviews. Staff (who could remember) confirmed that they had undergone something similar, but also how, in any event, they felt very comfortable asking for extra help and advice from managers and peers alike.
Since the last Assessment it has been agreed that all Information and Advice Officers should be qualified to NVQ level 3. The newly appointed Team Leader is able to provide this and so aims to take staff to qualification by summer 2011. NVQ learning materials were examined as part of the Assessment and were comprehensive whilst also being tailored to the specific job role in the College. Materials included an IAG observation sheet which the Team Leader had developed which has been designed to reflect the specific IAG roles at the College and which will therefore enable staff to better understand qualification requirements and engage with their learning.
Staff spoke of other development opportunities they had been given and additionally very much viewed their role in setting their own objectives as a development process in itself. One Customer Service Advisor described how she had been able to visit another college rated as having exemplary customer service in order to see what lessons she could bring back for implementation in the College.
Staff were able to clearly describe their role and the boundaries of the role...
"A quick question I can answer such as is there a course on X. But otherwise I refer them on to the Podium"
"We can't do careers advice, we're not qualified. But we can make them appointments with someone"
"I wouldn't get into anything too personal or emotional, I'd probably bring in [member of partnership agency staff] as they are qualified to deal with things like that"
Staff supervision and support is well structured regular and much appreciated by staff...
"I find it really helpful just to go through things and sort of re-order them in my mind"
"I always find I'm much more focused afterwards. It's a chance to offload and then get going again"
"It's definitely my agenda. Well, [manager] might also have some stuff to raise, but you certainly feel it's your time to talk about what you want to"
Staff also welcomed the annual performance review process and very much embraced the concepts of being responsible and accountable for their own objectives. They described how many objectives had additional stretch targets...
"The target is to get 100 students into university in the year, with a stretch target of 120"
Staff also described how individual continuous professional development was discussed during the review. A review form was examined as part of the Assessment.
There are 5 teaching and learning days a year and 2 conferences which also provide opportunities for personal development.
Feedback on the quality of the service is obtained
The Team uses a variety of methods to obtain feedback from learners. At the end of each interaction on the Podium a very brief comments card is given to the enquirer which records basic information about the reason for the visit and a rating of how helpful the service was.
Staff also invite responses via online forums/blogs. The Retention and Progression coordinator described how she had recently invited feedback on a UCAS presentation on her personal blog and how this had generated more response than feedback forms.
Feedback is also gathered by the Quality Assurance Officer using focus groups and surveys. Issues pertinent to the Student Support Team are then collated and reported back to them. Similarly the recently introduced Student Ambassadors structure will provide aggregate information that will be decanted and fed back.
The soon to be introduced pods and Vox Boxes will provide additional sources of feedback.
The Team is currently using a 'mystery shopper' to assess services received first by telephone and then on a visit.
There is a general complaints procedure that applies across the College.
Students interviewed were broadly aware of the different ways in which they could feedback - with many mentioning student surveys as the mechanism they were most aware of. However most said they would be more likely to feedback directly to tutors, and many would feel quite able to speak directly to the Principal if they wanted to complain. This means it is particularly important that the Student Support Team maintains the close relationship with curriculum staff to ensure that feedback received by tutors continues to be shared with the Team.
There was evidence of how feedback from students has been used to change practice for example introducing eight instalment payment plans (as opposed to four); changing the format of UCAS presentations to make them 'jazzier' and more engaging; speeding up enrolment sessions; and changes to format of prospectus.
There is room for improvement in terms of feeding back on how comments received from the learner population informs service development, though this is already planned for example as part of the new information pods and via CityBit.
Feedback is also sought from curriculum staff and partnership agencies. One partner described how the Team was open to being flexible and trying things out.
Continuous quality improvement is ensured through monitoring, evaluation and action
There was a sense of 'forward movement' throughout the Assessment. Staff described a number of quality improvement plans including achieving 'outstanding' status, achieving Customer First, implementing the principles of TQS and so on. There was a wealth of evidence that the services provided were continuously developed and improved.
The sophisticated monitoring tools employed allow for thorough evaluation of performance against very detailed personal objectives. Key areas reflected include conversion rates from application to enrolment (i.e. to what extent has IAG at this stage helped to improve rates); overall retention (including success of 'right student right course' advice and retention support); and progression (how well the Team has supported learners in moving on/review of destination data).
Service development is also informed by "the triangulation of feedback from tutors, students and Team members".
Tracking of Students who have been in receipt of services allows the Team to ensure that appropriate action has been taken and resolution achieved for individual students.
Regular staff conferences address College wide issues - the last one in July looked at why adult learners weren't receiving the service they wanted and so included discussion of IAG services offered.
Overall there is a clear commitment to continuous quality improvement.
7. Conclusion
The Student Support Team at City College Southampton has undergone substantial change since the last matrix Assessment and new staff and systems are only just embedding. However there was plenty of evidence that the matrix Standard continues to be met and that the Team are working to improve structures and processes further as part of an ongoing commitment to quality improvement.
Overall staff were competent and welcoming which makes for an excellent student experience.


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Please contact us by email, to inform us of your wish to return the product(s), we will refund the full payment to you including the original delivery charge (if applicable), as soon as possible and in any event within 30 days of the date of return of the product(s). If you requested an exchange we will dispatch the product to you once we have received the returned product and any price differences have been paid/refunded accordingly.
Please note - Earrings cannot be returned unless they arrive faulty, due to hygiene reasons. We reserve the right to return to you any product(s) that are shipped back to us without prior notice.
We do thoroughly inspect products for defects before they are dispatched, however occassionaly they can get damaged during transit. Upon delivery please inspect the product(s) and notify us promptly of any dissatisfaction with your order. If you receive an item from us which is faulty, please contact us by email to inform us and send back the product within 31 days of the dispatch date of your order with a description of the problem. In the event of you returning faulty product(s) to us, we will also refund to you the cost of the return postage.
When receiving a refund back on to the credit or debit card you used for the original purchase, please remember that it takes between 3 to 5 working days from the day the refund was given to show up on your statement depending on who you bank with.
If you place an order worth less than your gift voucher and then return the order for a refund, we will credit the same amount you redeemed against the order using your gift voucher back on to your unique gift voucher number for you to use against your next purchase.
If you place an order that exceeds the value of your gift voucher and then return the order for a refund, we will refund both your unique gift voucher and the credit or debit card you used for the same amounts you were originally charged to each when placing the same order for the product(s) returned.
For full details please read our Gift Voucher Policy.
In the event that you redeemed V.I.P points towards your order we will first credit your customer account with the same amount of V.I.P points you used, then we will refund the cash amount you made to us via your credit or debit card.
Please note: If you earned V.I.P points for a purchase and then redeem those V.I.P points to make another purchase and then return the first purchase for a refund, your refund will be given minus the V.I.P points you redeemed against the second purchase. For full details please read our V.I.P Points Policy.
Please be sure to email us first before you send back your product(s). Once we have received notification of your wish to return your product(s), we ask that you send your product(s) back to us pre-paid and insured for the full purchase price using Royal Mail Special delivery (UK residents) or similar service in your own country; we will not be responsible for items that have been lost or damaged during transit.
Please include a brief description of the fault and your order number with your returned product(s), this will help us deal with your problem quickly and efficiently.
Returns Address - Watches2u, Po Box 2041, Croydon, Surrey, CR90 9JW.
Casio is a leading brand of quartz digital watches, having been pioneers in the industry since 1946. Casio watches are specifically designed to be both functional as well as stylish, being ideal for modern lifestyles and great for those with a love of adventure. With typical features including a compass, stopwatch and automatic timing going all the way to watches with barometers, solar panels and even blood pressure and heart rate monitoring capabilities you're bound to be impressed, and if you're looking for ladies Casio watches or mens Casio watches to suit you've come to the right place.
Get the Casio watches you need at Watches2u
Here at Watches2u we specialise in offering designer ladies and mens watches that are 100% genuine, and with a great range of Casio ladies watches and Casio mens watches you can be confident in finding just what you're looking for. All of our watches come complete with the authentic packaging, documentation and manufacturer's warranty so you can buy in confidence, and with a price match guarantee you'll never have to spend over the odds to get the ladies or mens Casio watches that are right for you.
We stock a fantastic selection of both mens and ladies Casio watches to ensure there's something for everyone, and with all of them being of exceptional quality and built to withstand some of the toughest conditions you can look forward to having a watch to last. If you're looking for Casio mens watches or Casio ladies watches of any kind make sure to take a look around, and you'll be one step closer to finding the designer watch that's perfect for your requirements.
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Just looking for a suitable sleeping bag for yak camping...
I'd probably only be using it Spring/Summer/Autumn in Victoria, I'm 5'10", average build...
There seem to be some good deals on eBay, but there are so many choices I'm not sure where to start!
Are sleeping/camping mats also worth getting?
So any comments or recommendations would be great!


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Monthly Gas Briefing: A Process of Discovery
Published: 3/22/2012
As the end of the withdrawal season approaches, a few developments are shedding new light on how the market reacts in an environment of low natural gas prices. In fact, the supply glut and its accompanying low prices are now testing the limits of operational choices, and both consumers and producers are reacting creatively. As a result, the market outlook continues to evolve.
...Most Viewed
- LPG Market Outlook – January 2013
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- Crude Oil Markets Annual Strategic Workbook—From Bakken to Baghdad: The axis of oil supply growth—and the impact on trade and price
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- MENA in 2013: Too big to fail? Key highlights from IHS CERAWeek 2013 on the Middle East and North Africa
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- IHS Upstream Spend Report: Global Upstream Oil and Gas Industry Spending (Historical and Outlook), First Quarter 2013
- Methane Hydrates Breakthrough: The next game changer or a major step on a longer road?


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(based on 1 review)
Reviewed by 1 customer
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Great way to slim down the file room!!
By Strata
from Ohio
About Me Budget Shopper
Best Uses
Comments about Medical Arts Press� Fileback Dividers; End Position:
Perfect for slimming down/combining multiple files into one. Works well with Avery White Printable Tabs
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This Web site is intended only for use by U.S. residents.


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Daydreaming at the office is inevitable. You see one person, you get a little tired and your imagination just runs wild with your deepest desires.
Watch more Jake and Amir at http://www.collegehumor.com/jakeandamir.
Subscribe to the Jake and Amir podcast (link opens in iTunes).
cast | |
Jake | Jake Hurwitz |
Amir | Amir Blumenfeld |
crew | |
Writer | Jake Hurwitz |
Amir Blumenfeld |
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Joy Duong and Charles Cox could have easily met in college. They attended Vanderbilt University at the same time and even knew the same people, but it wasn't until years after graduating—when they lived hundreds of miles apart—that the pair finally crossed paths. Charlie was doing his residency in New Orleans when Hurricane Katrina hit and sent him north to Nashville, where Joy was living and the couple currently reside. "Because we have so many friends in common, he came to my birthday party, and that's how we met," says Joy. In May 2008, the couple wed at the Farm at Old Edwards Inn and Spa in Highlands, NC, a picturesque property in the mountains with a rustic barn, charming cottage and flowering gardens.
Local floral designer Stephanie Nieuwendijk, of Dutchmans Designs, infused the idyllic venue with shades of yellow, Joy's favorite color, and Asian-inspired details, to tie in the bride's Vietnamese heritage. Nieuwendijk lined the ceremony aisle with rose petals and smilax-vine wreaths, which hung from the chairs. Nashville-based wedding coordinator Angela Proffitt helped organize the details of Joy and Charlie's day, beginning with their garden ceremony. As the bridal party (including two very cute ring bearers, Charlie's nephew Will and the couple's dog, Pablo) processed in, a trio played "Carolina On My Mind" and "Crazy Love." Later on, the bride's brother performed a violin solo of "Edelweiss." "All You Need Is Love," an upbeat tune with an apropos message, ended the service and signaled it was time to party.
After finding their calligraphed escort cards, which dangled by ribbons from another iron tree, guests moved outdoors to the light and airy reception tent. The Old Edwards Inn and Spa catered a gourmet meal of filet mignon with wild mushroom confit and grilled vegetable risotto, and Atlanta-based band Rhythm Nation played everything from Motown to disco. For Joy—and her guests—the couple's choreographed first dance to "ABC" was an especially memorable moment. "This was the first time most people had ever seen Charlie dance," she says. "It was a lot of fun." At the end of the evening, no one left empty-handed: Joy and Charlie took home an album their guests had created with pictures taken in a photo booth throughout the night, and guests received mini chocolate wedding cake–shaped truffles from Godiva.
The couple's late-night gathering at Rib Shack, a barbecue joint in town, had its own distinct vibe. Joy and Charlie served Southern finger foods, and a DJ provided music. Like all great college parties, this celebration still has revelers talking.


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Somerset County Council is looking for people to join the Independent Remuneration Panel that helps the Council decide the payment of allowances to county councillors and to West Somerset councillors.
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Amazing location walking distance to Acropolis and Zeus temple, two metro stations and a lot of buses. The staff is very helpfull when you get to talk to them (don't hesitate, ask them for advise and opinions!). 24 hours open and very close to the main roads which is great! The breakfast is not amazing but the living area is... More
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Attention Lake Cascade customers, summer road construction (June - August) on Lake Shore Drive is expected to cause delays and or detours to the following campgrounds Big Sage, Sage Bluff and Snowbank. Hours of construction are expected to be 7 am - 6pm Monday through Friday. No road work is expected to occur after 6 pm Friday through 7 am Monday. For the month of June Cabarton Road will be used for detours, the following is a list of mileages for this detour.
Cabarton Road to West Mountain Road 3.2 miles.
West Mountain Road to Lakeshore Drive 1.1 miles.
Lakeshore Drive to Snowbank Group Use 1.4 miles.
Lakeshore Drive to Big Sage Day Use entrance 1.8 miles.
Lakeshore Drive to Big Sage Campground entrance 2.0 miles.
Lakeshore Drive to Sage Bluff Campground entrance 2.2 miles.
A 50 ft hose is required for RV users to reach the water hook-up.
Camping will only be allowed in specified campsites. Fires will be restricted to metal fire rings and will no longer be permitted on the beach. Motorized access will no longer be permitted on the beach. The campground has recently been seeded with grass and wildflowers. To allow time for growth, please stay on the living pads, paved paths and roadways when walking or driving around the campground. Day use hours are from 7:00 am to 10:00 pm.


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(based on 49 reviews)
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Great alternative to MS Natural keyboard
By tcbloodgood4
from Fishers, IN
About Me High-end Shopper
Comments about Logitech� K350 Wireless Keyboard; Black/Silver:
I work a lot from home, probably 2-4 hours a day and 5-14 on the weekends. There are only 3 of us in the IT department and I keep all the databases up and running along with all the EDI processing, setup, and communications with the customers. We just moved to a new system in March and I just converted on all of the history from 2012 from the old system. Great keyboard-a real workhorse!
wireless keyboard
By Agility Girl
from Xenis, OH
About Me Budget Shopper
Love it. I like that the keys are easy to read. I don't think I will wear the letters off.
By SNIZZEY THE STITCHER
from ELKHART,IN
About Me Casual User
I love this thing!!
By Jammie the Assistant
from Houston, TX
About Me Power user
I use this keyboard at work every day, Monday through Friday. Its urganomical design is amazing. I love the padding where your wrists sit!! This design is one of the most comfortable designs I have ever experienced. I definitely reccommend this to all my friends and co-workers. It is light weight and very quiet.
great keyboard
By medical office
from Alabama
Comfortable and quite. I use this keyboard daily at work and have no complaints. The owner tried my keyboard one day and loved it, so i also ordered her one.
A great product great PC control
By Equal4u2
from St. Mary's County, Maryland
Great product and great control of your PC. Very comfortable and easy hook up. I was up and running in about 10 min. The features from the function tabs are great. Need a calculator, just press the function key and there it is. Very happy with my purchase.
Nice keyboard - easy setup.
By TimK
from Odessa, TX
I thought it included the wireless mouse, and was a little disappointed at first. Setup for the keyboard was as simple as plugging in the very small USB dongle. When I got the Logitech wireless mouse, the set-up was just as simple. It even recognized the ability to link the keyboard and mouse to a single dongle, and did all the setup automatically. Very nice and convenient way to get started. I didn't even have to reboot the system after the setup. Just kept right on computing as if I hadn't just changed the configurations! SWEET!!!!
By Amanda the Office Assistant
from Rosamond, CA
I love having the ability to this keyboard with multiple computers and usage. I use this keyboard for work and personal (gaming, pictures, etc). The keyboard is responsive, quiet, feels great and has a long range. It works great for any nail length (fake or real)! Couldn't ask for a better keyboard!
Great keyboard, no complaints.
By Electron Chaser.
from Central, New York.
I plugged the dainty transceiver in, unplugged my old Microsoft key board(No more driver support and int..keys)it worked then added the software and was good to go. I've been using their wireless track ball for sometime now the Setpoint software shows both the trackball and the keyboard.Since wireless keyboards do not have lights for caps, numlock etc... it uses an onscreen display indicator for on off transitions and volume, mute indication. It also has a button to show and switch to hidden running programs. Great product!
(1 of 1 customers found this review helpful)
love it
By Limo Guy
from Charlotte, NC
first time using an ergonomic design. It has improved my speed and accuracy!
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Transfer to Suffolk
Application Deadline for Transfer Students is June 30.Welcome to Boston. Welcome to Suffolk.
It doesn't matter which you say: They pretty much mean the same thing. That's because Suffolk--unlike other universities in the greatest college town--is located right in the heart of downtown Boston.
At our urban university, certain types of students do really well: men and women who don't sit back and wait for things to happen. They're proactive. They seek out the many opportunities we offer here. They can turn on a dime and make the most of everything in front of them.
Does that sound like you? Do you like the appeal of small classes? World-class professors who know your first name? The many opportunities of Boston at your doorstep? Then we invite you to apply to Suffolk University.


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Discover the breathtaking beauty of The Westin Westminster, a first-class hotel near both Denver and Boulder. Perched among stunning Rocky Mountain views, our hotel gives beauty a whole new perspective. Step into luxury with our striking high plains décor that draws upon the warmth of Colorado, and...
AAA 4-Diamond
If the cancellation is made before 6 pm hotel time one day before the check-in date, there will be no forfeiture amount. If cancellation is made after 6 pm hotel time one day before the check-in date the forfeiture amount will be equivalent to the daily room rate of the room booked. There may be additional applicable charges and taxes.
You must be logged in to view contact information for this supplier. Sign up for a free Cvent account today.
Opened in 2000, The Westin Westminster completed an extensive $9 million renovation in 2009. Upgrades included a refreshed "contemporary high plains" décor of all or our rooms, suites and lobby. In addition, the installation of wireless high-speed Internet throughout the hotel. Each of the Westin Westminster's 369 guest rooms has a new flat screen television and Westin Heavenly Bed.
This contemporary and sophisticated space spans 12,000 sq. ft. with a 22 ft. ceiling and features stunning courtyard views through a 60-foot glass wall.
Beautiful section of Westminster Ballroom that features a wall of windows.
Transform this romantic outdoor gazebo into your dream reception venue. From over the top extravagance to understated elegance, let The Westin Westminster's dedicated event staff help you create an event that won't soon be forgotten.
With a gently flowing rock fountain and breathtaking garden views creating a picturesque backdrop, the Fountain Greens are the perfect setting for an intimate and unique outdoor Colorado wedding ceremony.
This luxurious ballroom will make your guests feel at home with its warm and inviting details.
Let this spacious patio just outside of the hotel's contemporary O's restaurant take your breath away with its stunning mountain vistas and lake views. Dine and dance under the Colorado stars with an outdoor reception on The Westin Westminster's Promenade Plaza.
This lovely outdoor event space features a deck overlooking the sparkling Promenade Lake and spectacular vistas of the Rocky Mountains.
This elegant event space offers a stylish, intimate setting complete with a fireplace.
Beautiful boardroom looking over the majestic Rocky Mountains.
Dates: 04/01/2013 - 12/31/2013
Book by September 30, 2013 The opportunity for bonus Starpoints® is better than ever, plus there's still great value to provide for your customers. Book a meeting by September 30, 2013, and hold it by December 31, 2013, to receive: • Up to 100,000 Starpoints signing bonus • 2% rebate on master-billed rooms • Your choice of either accelerated room upgrades (1/35), accelerated comp room policy (1/35), or a complimentary welcome reception The perks of being a planner have never been better.


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Luxury Travelling is now available to people in all income brackets. This luxury is not only reserved for those earning a six-figure salary. Those people who do not have a very high salary can still avail the brilliant services offered by Luxury Travelling Agencies. Today, the dream of an average person is no longer a dream. One can lie in bed with an amazing view ahead and enjoy the happiness in life with family and peers at a very low price.
Luxury Travelling At Low Prices
Traveling to any destination in The United States of America or any other country is now easier and cheaper. One may visit the most exotic and amazing destinations including Venice, Fiji, Thailand and Europe at very decent rates. People who wish to travel may consult the internet for the cheapest rates and the best locations to visit. Information on any destination can be found out by the click of a button which is another attraction for consumer.
Search Destinations Through Internet – Travel Tips
Internet has opened up a new era in tourism and access to the internet has enabled consumers to view unfamiliar places with ease. Consumers can get all the necessary information on a destination fairly quickly and determine whether they want to visit the location or not.


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3 bed, 2 full bath. Truly one of the coolest lofts in Downtown Lexington. Located in South Hill Station adjacent to the More info |
3 bed, 2.00 full bath. This is a HUD Home that the government's Department of Housing and Urban Development foreclosed on More info |
1 bed, 1 full bath, 1 half bath. Awesome CORNER loft in the heart of downtown Lexington, KY at the Nunn Building is being offered fo More info |
3 bed, 2 full bath. Extremely well maintained 3 bedroom two story unit close to the university and downtown. All utilit More info |
3 bed, 2 full bath. Location* price* beautiful home* great floor plan: This unit will fit so many lifestyles* low traff More info |
1 bed, 1 full bath. There are only two 1-bedroom units on the Penthouse floor of Hanover Towers and one can now be your More info |
2 bed, 2 full bath. Looking for a great location with no steps conveniently located within walking distance of Lansdown More info |
1 bed, 1 full bath. Beautiful condo in the Best Location!! Lexington's award-winning CenterCourt Condo Complex is locat More info |
3 bed, 1 full bath, 2 half bath. More info |
1 bed, 1 full bath. Close to downtown, 2 floor condo features contemporary design. Open floor plan, large walk in close More info |


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Wipe Clean Workbook - Tracing
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Wipe Clean Workbook - Tracing
No longer available
Perfect for little learners, this fun and interactive workbook teaches tracing and pen control, skills that help kids with early school activities like writing and drawing. The write-on / wipe-off pages let kids master each exercise.
- 9" wide x 11" high
- 28 pages.
- Spiral bound.
- An introduction to numbers with pages of practical exercises that develop reading skills, hand-eye coordination, and fine motor skills.
- Wipe-clean book means that exercises can be practiced again and again.
- Pen and cloth included.
- Ages 3 and up.
- Wipe clean with cloth (included).
- Please allow 5-7 business days for delivery. Delivery estimate includes monogrammed and gift-wrapped items.


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Fall Out Boy make their triumphant return with Live At Much
Watch again online!
Who makes it to graduation alive on The Vampire Diaries finale?
Finale Friday 7E/4P
Meet your Top 3 finalists for Covers 2013!
Rate your fave today!
Awkward. Episode 7: Guilt Trippin'
Watch online now!
September 28th, 2012
Flo Rida explores his serious side on his latest release from 2012′s Wild Ones, a surprise from an album that consists mainly of party anthems and songs about good feelings. The rapper goes back in time in the video for I Cry, reminiscing about his youth as a 9 year old growing up in the projects in Carol City, Florida.
Walking through his old neighborhood, Flo Rida finds himself in his childhood bathroom, only to have it fill up with his tears, leaving Flo Rida drowning in his sorrow. The song can still go head to head beat-wise with the club bangers Flo Rida has built his career on, but shows a softer and introspective side to the artist.
Check out Flo Rida's video for I Cry below.
Tags: flo rida, Music Video
Posted on Friday, September 28th, 2012 at 4:23 pm by Allison and is filed under Blog, MuchRadar, Music & Videos.


text: Deal: Off Season, Ozark Mountain Adventure How to redeem Mention package when making reservation EXPIRED Contact us: 870-449-6235 E-mail this business » Go to website » Physical Address: Wild Bill's Outfitters, Cabins and Lodge 23 Hwy. 268 East Yellville, AR 72687 Ozarks Region Get Directions Calculate Trip Wild Bill's Outfitters, Cabins and Lodge (5 other Deals) Price: $354.35 Available: 8/20/2012 - 4/30/2013 Package at a Glance Three nights in a Cabin Canoe Trip Trail Ride Blanchard Springs Cavern Package Description *Three Nights Lodging in Cabin*Canoe Trip on Buffalo River*2 Hour Trail Ride*Blanchard Springs Caverns Tour*10% Discount on Shirts-Caps-Souvenirs 2 People: $354.35Additional Persons:Call for pricing (call for details) The Fine Print The Arkansas Department of Parks and Tourism does not endorse any property on this site. Information is supplied by individual property owners; we make no guarantee, explicit or implied, that the posted information is accurate. We do not confirm or warranty any listings. Confirmation is the sole responsibility of the renting or purchasing party. Owners are solely responsible for the accuracy of their listings and information.


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Articles tagged with: hide cash
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Ever tried to think of clever hiding places to keep things away from your roommates? Leading a double life and need to keep important documents away from your spouse (…lol we do not encourage this). Well YiTing Cheng has figured out multiple ways to hide your most important possessions in plane site. It actually is quite amazing. Some of my college buddies would have found this useful.
As you will see in the screenshots and video wallets & laptops are hidden in a shelf, while passwords are secretly written on a …


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A super-soft, affordable, washable treat for your feet. The rich solid colors of this high-grade Merino wool and nylon blend show off texture, lace and cables without distraction. Warm, cushy and versatile, this yarn is wonderful to have in your stash when sock inspiration strikes. Ideal for gift socks since the recipient does not need to worry about special care instructions. Perfect for babies' and children's detailed color ... Read More
A super-soft, affordable, washable treat for your feet. The rich solid colors of this high-grade Merino wool and nylon blend show off texture, lace and cables without distraction. Warm, cushy and versatile, this yarn is wonderful to have in your stash when sock inspiration strikes. Ideal for gift socks since the recipient does not need to worry about special care instructions. Perfect for babies' and children's detailed color work garments. For best machine wash results, turn the socks inside out and wash in cold water on a delicate cycle.
Blue Topaz is a green blue color that shines with neon intensity. A bold color, it has more green than turquoise and is more vibrant than teal. Use it in your next project to add a touch of color.
Tranquil is a calming blue green color. If you find the calming turquoise colors of the ocean soothing and enjoyable, then you will love having a sweater knitted out of Tranquil. It's a beautiful color on its own or for color work.
Rainforest is a rich deep antique teal color. This beautiful heathered yarn has a mottled look with varying shades of blue greens and touches or red violets that give added depth and texture to this exquisite color.
Dusk is a medium dusty blue that is very similar to a uniform blue and is lighter than a midnight blue. It will make you long for the beautiful blue sky at dusk in the spring and summer. Knit with other jewel tones and blues for exquisite color combinations you wont be able to resist.
Sapphire is a luxurious midnight blue color with a slight purple hue. Named after the gemstone Sapphire, this heathered blue shines with variable tones of blues and purples much like its name sake. A rich color that appeals to both men and women.
Navy is a deep, dark blue color. One of the darkest shades of blue, Navy can be mistaken for black at a quick glance. This rich color will add a classic color scheme to your wardrobe whether you wear it for a relaxing weekend at home or in the office.
Wonderland is a delicate light blue color. It has more green than a traditional baby blue giving it a slight teal undertone. The heathered strands range from an almost white to a medium ice blue.
A natural heathered neutral, with a mix of dusty brown, slate gray, and taupe blended together. Jack Rabbit Heather will remind you of undyed sheeps wool, and is perfect for a plain mens sock.
Merlot is a deep reddish brown color. It is very close in color to a raisin or currant. The heathered tones range from; light golden yellows to a dark raspberry red giving the overall color the look of a luscious chocolate raspberry look.
Agate is a sandy brown color with a slight red undertone. Similar to the varying colors of driftwood, Agates heathered strands transition delicately from a light tan to a warm medium brown. Its sure to become a classic color you will turn to again and again for your favorite fall projects.
Fedora is a deep espresso brown with cool undertones, which provides a perfect counterbalance for some of the brighter shades of Shine. Try combining with Green Apple or Reef for color combinations that really catch your eye.
Cork is a deep brownish beige color that is similar to a khaki tan. It has more brown than Almond, and is a classic shade that can be used year round.
Everglade Heather is a medium jungle green, almost emerald. This gleaming shade of green has a blue undertone and would complement other jewel tones.
Forest is a medium misty yellow green color. Like the many shades of green found in the forest, it combines strands of yellow and a variety of greens for its beautiful heathered look.
Peapod is the color of fresh cut grass, sprouting seeds, and leafy shade trees. This happy shade will remind you of springtime blooms. Peapod is a light green, but not as yellow based as lime or chartreuse green, so it will compliment many different skin tones.
Aurora is a deep hunter green color. A heathered yarn, it ranges in color from a dark almost black green to a medium grass green. The gradual transition of the green tones gives Aurora a rich and luxurious look to any project.
Black is a true black and looks great with anything. Use it as an accent color in your favorite pattern or by itself.
Basalt is a warm gray color. Similar in color to volcanic rock, Basalts warmer tone comes from the red and dark gray flecks that are disbursed throughout the strand giving it its overall heathered look.
Ash is a charcoal gray color. A dark neutral gray, Ash can be combined with a variety of color tones for either a feminine or masculine look. Great for the office or a relaxing weekend at home.
Dove is a soft slate grey color. A light neutral grey, Dove pairs beautifully with a wide range of colors for fun and inspiring projects.
Pumpkin is a rich, creamy brownish orange color. It is as welcoming as pumpkins and dried mums by the front door for fall. Combine with browns, reds and neutrals for a fun and colorful fall project.
Rouge is a glowing reddish pink color. Like warm flushed cheeks, Rouge is a vivid pink that shines with almost a neon intensity. A dark bubblegum pink tone, it is sure to make your color work stand out.
Dogwood heather is a pale blossom pink and is the color of ballerina tutus and fresh strawberry milkshakes.
Firecracker is a bold red orange color. Close to a tomato red, Firecracker will spice up your next project. Pair with dark blues for some fun patriotic flare or with orange and browns for some fall inspiration.
Eggplant is a medium, royal purple color. This blue violet shade reminds us of a juicy batch of fresh purple grapes as well as the rich purple tones of the vegetable it is named after.
Sprinkle is a blue violet color. The heathered strands show the beautiful color variations from a soft robin's egg blue to a medium red violet giving it the overall look of dusty lavender.
Duchess is a classic red violet color. An elegant heathered color, Duchess overall color scheme is that of a medium grape tone with hints of plum and lavender.
White is a pure snow white color. A true neutral it will go with any color palette as an accent or focal color.
This intense citrus yellow is guaranteed to make you smile. Dandelion is a vibrant sunny yellow, perfect for shawls or lightweight sweaters to add burst of color into your wardrobe. Knit with Dandelion to create a signature accessory, the kind of project that people will remember and will garner compliments every time you wear it.
Midnight is an intense dark blue color with black undertones. Reminiscent of the dark night sky, Midnight intrigues us with the flecks of blues and blue greens that add visual interest to this usually rich color.
"Stroll is a super-soft, affordable and washable treat for your feet. Warm, cushy, and versatile, this yarn is wonderful to have in your stash when sock inspiration strikes. It is ideal for making gifts, since the recipient need not worry about special care instructions - this yarn is machine washable and dryable." Knit N Style Magazine, April 2011
Very soft and very beautiful, without too much fuzz. Wonderful hand and great stitch definition. Doesn't split easily. I could have a whole craft room full of just this yarn!
I knit tiny clothes--Barbie-doll size--and I love this yarn for my projects. It has a lot of spring to it, it washes well, and it's just so soft! Also, it doesn't seem to attract moths or other yarn-loving insects, which is a huge plus. I love it--if I get back into knitting socks this will be me for sure go-to yarn. Yay!
My rating is average--the rating box did not accept it! Hmmmm. My critique: i used stroll sock yarn in brown. It does not have enough "memory" for socks (compared to Debra Norville), and worst of all it pills terribly. Disappointed.
I've been using this yarn for years, for gloves as well as socks, scarves, cowls, hats and sweaters. I love it for the crisp stitch definition, the feel in my hand, how soft it is, and how well it wears. And when I have a chance to buy it buy the bag, I don't hesitate!
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Documentary says inmate involved in Simpson case
TAMPA, Fla. (AP) — A documentary says a Florida death-row inmate might have been involved in the murder of O.J. Simpson's ex-wife and her friend, a claim being criticized by one victim's family and being looked at skeptically by a detective who has dealt with the convict.
The Investigation Discovery show, "My Brother the Serial Killer," will air Wednesday. The film is a look at Glen Rogers, a carnival worker whom Florida jurors convicted in 1997 of killing a woman in a Tampa motel room.
Rogers, who is now 50, was also convicted of murder in California and is a suspect in homicides in Mississippi, Louisiana and Kentucky — and possibly several other states.
Most of his victims were women he had met in bars while drifting across the country. All of his victims were stabbed to death. With blazing blue eyes, a scraggly beard and long, blond hair, Rogers was arrested in November 1995, near Waco, Ky., after a nationwide manhunt for the so-called "Cross-Country Killer" and a 100 mph chase.
Rogers, who is from Hamilton, Ohio, met Nicole Brown Simpson in 1994 when he was living in Southern California, his family says in the documentary.
A criminal profiler in the film says he received paintings by Rogers with clues possibly linking him to the 1994 murders of Nicole Brown Simpson and her friend, Ronald Goldman. The profiler says that Rogers sent him a painting of the murder weapon used in the slayings.
"I believe that Glen believes he killed them," said Anthony Meoli, an Atlanta criminal profiler who has received more than 1,000 letters from Rogers and has interviewed him in prison.
Simpson was accused in those killings but the so-called "trial of the century" in Los Angeles ended with his acquittal in 1995.
Simpson never testified at the criminal trial, but memorably demonstrated in court that a glove found near the slaying scene did not fit his hand. He testified at length in a wrongful death trial that led a Los Angeles civil court jury in 1997 to find him liable for damages in the case. Simpson is serving a prison sentence in Nevada after being convicted in 2008 of leading five men, including two with guns, in a September 2007 confrontation with two sports memorabilia dealers and a middleman at a Las Vegas casino-hotel.
Much of the film is narrated by Rogers' brother, Clay Rogers, who used to rob homes with Glen Rogers as a teen but in 1993, called police on his brother after finding a body at the family's Kentucky cabin. Continued...
Clay Rogers said that in 1994, weeks before the infamous murders, his brother told him about meeting Nicole Simpson.
"They've got money, they're well off and I'm taking her down," Clay Rogers recalls Glen Rogers saying.
Other family members also said Glen Rogers talked about meeting Simpson's ex-wife.
In a statement, Goldman's sister criticized the documentary.
"I am appalled at the level of irresponsibility demonstrated by the network and the producers of this so-called documentary," Kim Goldman said. "This is the first time we are hearing about this story, and considering that their 'main character,' Glen Rogers, confessed to stabbing my brother and Nicole to death, you would think we would be in the loop."
Meoli said Rogers told him that OJ Simpson paid him to break into Nicole Brown Simpson's house to steal a pair of $20,000 earrings. Other clues, Meoli said, were that Rogers drove a white pickup for his construction job — a white pickup was seen near the Simpson house on the day of the murders — and that a second bloody footprint at the scene was never identified.
Rogers' family also said he sent his mother a gold angel pin with a diamond; Rogers later wrote to Meoli that he had sent it to his mother the day after the Simpson murders and implied that he stole it from Nicole Brown Simpson. "It's something everyone missed," Rogers wrote. Rogers' mother wore the pin at his Florida murder trial.
"All those things put together a plausible alternative theory," said Meoli.
In 1996, an Ohio newspaper reported that Rogers told his attorneys that he met Nicole Brown Simpson in a Los Angeles bar.
The film's director, David Monaghan, said Tuesday that he feels investigators should look into Rogers' claims of killing Simpson and Goldman — and the inmate should be held accountable for several other murders around the country as well. Continued...
"I considered very closely on whether I was part of a con game by Glen Rogers," said Monaghan, who said he began looking into Rogers' life during the Tampa trial. "I met many of his victims' families and I met families who have no closure, because Glen has not faced trial in those states. I believe he should not face the death penalty until all those crimes have been investigated."
But at least one detective who interviewed Rogers, though, says the convicted killer is lying in a misguided effort to get off death row.
Dan Frazee, a retired sheriff's deputy from Clermont County, Ohio, questioned Rogers about a 1992 unsolved homicide while Rogers was in prison. Rogers tried to make Frazee believe he had knowledge of the case when he really didn't, in hopes of going to Ohio, Frazee said.
"He's got nothing to do in prison right now but sit there and play games," Frazee said, adding that Rogers talked incessantly about death and murder and was "the most evil person I've ever talked to."
"It's like he has no soul," said Frazee.
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Memories of Mid-State Fair Christian Music Night
Posted August 18, 2009 - 4:00pmWatch the New Music Video for NEEDTOBREATHE!
Posted August 18, 2009 - 3:15pmView the new NEEDTOBREATHE video for their first single Lay 'Em Down from the new CD, The Outsiders, releasing August 25th.
Vota says "GO!"
Posted July 17, 2009 - 2:14pmMike Weaver of Big Daddy Weave's '90in09' Challenge!
Posted July 10, 2009 - 5:19pmBig Daddy Weave's Mike Weaver and his "90 in '09" weight loss challenge was the subject recently on the nationally syndicated program, The 700 Club. Since its launch at the beginning of 2009, Weaver has lost 45 lbs through a diet, exercise and mentoring program created by 90in09 support team members. "Midway through this journey to lose 90 lbs in 2009 I find myself plateaued at 45 lbs down," says Weaver. "This has been the most trying part of the journey yet. More ...
Mat Kearney Chooses A Unique Venue For His Latest Video!
Posted July 10, 2009 - 5:16pmJars of Clay features the Blood: Water Mission in their new Two Hands Video
Posted June 26, 2009 - 4:56pmJars Of Clay recently debuted their new music video from their latest album, 'The Long Fall Back To Earth'. Vocalist Dan Haseltine writes, "Sometimes music videos tell stories. This video tells the story of a band's journey to get our own hands dirty. Someone once defined the role of an artist as the act of looking at the world and describing it...not just as the world is...but as it should be."
This video shows our work in Africa with Blood: Water Mission. More ...
Troma & Lily the puppy visit the K-LIFE studios June 18!
Posted June 26, 2009 - 4:36pmFrancesca Battistelli Engaged!
Posted June 17, 2009 - 3:15pmThe rumors are true. Recently, Francesca became engaged to Matthew Goodwin (son of Newsong member, Billy Goodwin). Matthew plays percussion for Newsong, and they met on their Fall Tour. Then early this year they were on WinterJam tour together. He proposed to her on Saturday June 6th at Radnor Lake in Nashville. They are looking at a date for the wedding early next year.
The Jonny Diaz song 'More Beautiful You' is changing Lives!
Posted June 17, 2009 - 2:20pmFrom a Christian radio listener: More ...
Barlow Girl Plays Acoustic Concert May 24th!
Posted June 5, 2009 - 3:58pmFollowing their Spirit West Coast Del Mar show, Barlow Girl traveled north for an acoustic set in Paso Robles Memorial Day Weekend. Opening for Barlow Girl was No Middle Ground! More ...


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This is the weblog of Darice de Cuba where she writes about anything that comes to mind. More...
Send me an email
March 16th, 2011
I put a new unfinished design online. I still have to finish the CSS code, add more things code wise and fix the bugs. It works decently in modern versions of Firefox, Chrome, Safari and Opera, although not tested Opera. I have not tested yet in IE 8 and IE 9.
I was tired of looking at the old design, so I rather have this unfinished design online than the old one.


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Considering the Death Guard went exclusively over to Nurgle I would say this is a very bad idea. All the loyalists, sans Garro, were killed at Istvaan. The Death Guard traitor fleet was stuck in the warp en route to terra until Mortarion gave himself and his entire legion over to grandfather Nurgle.
Seeing as the dreads have no ranged weaponry I would suggest Khorne. However, depending on the amount of Berzerkers you have it may look odd having two dreads and only one squad to go with them. Personally, I would do them Death Guard unless you have a sizable amount of Berzerkers to make it look proportionate army wise.
Then again I may have thought entirely too much about this and just do what looks cool. One of each would allow you to have fun with two schemes and will keep the painting interesting for you.


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Fair brings fun for all ages in Clarksville
The screams could be heard even over the music.
- Jun. 19, 2013
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The screams could be heard even over the music.
School's out and the Tennessee heat and humidity are on. But, technically speaking, springtime is still here for a few more hours.
The Fort Campbell Warrior Transition Battalion is now the proud home of a Korean War era OH-23 Raven medical evacuation helicopter.
KABUL, Afghanistan (AP) The Afghan president on Wednesday suspended talks with the United States on a new security deal to protest the way his government was being left out of initial peace negotiations with the Taliban meant to find a way to end the ne
The city's Parks & Recreation Department has scrapped this year's 'Jammin in the Alley' summer concert series but plans to start a new monthly concert series at Liberty Park next year.
Scooter, the Canada goose that became a mascot for the Cumberland City Ferry, has died.
A Clarksville juvenile told police Tuesday that she was raped at a Summit Heights residence after two men gave her a dizzying drink, according to a police report.
LOS ANGELES (AP) James Gandolfini, whose portrayal of a brutal, emotionally delicate mob boss in HBO's 'The Sopranos' helped create one of TV's greatest drama series and turned the mobster stereotype on its head, died Wednesday in Italy. He was 51.
KABUL, Afghanistan (AP) The Taliban claimed responsibility Wednesday for an attack in Afghanistan that killed four American troops just hours after the insurgent group announced it would hold talks with the U.S.
Montgomery County has hired a veteran of 5th Special Forces Group as director of its Veterans Service Organization, which assists local military veterans and their eligible dependents apply for benefits.
UPDATE: The Associated Press/USA Today reported on Wednesday that Afghanistan President Hamid Karzai has suspended talks on a possible continued U.S. troop presence in Afghanistan beyond 2014.
Have you ever been driving down the road and wondered 'How do I sign up for one of these plots of land here at this intersection?' Those flower beds along the side of many Clarksville roads are known as 'Adopt-a-Plots' and there are several that are open
Mayor Kim McMillan is headed to Las Vegas Thursday to discuss issues facing American cities with leaders from across the country at the annual US Conference of Mayors summit.
A CDE Lightband customer contacted the utility this morning to report that he may have been the target of a scam artist. The customer received a telephone call last night from an automated system claiming to represent CDE Lightband.
Fort Campbell's Glenn H. English Jr. Army Education Center will host a project management workshop and career fair on Thursday June 20 from 9 a.m. to 4 p.m.
An online lothario is accused of using pictures of a fallen Medal of Honor recipient to seduce and scam a California woman.
The Leaf-Chronicle is compiling information for our annual print and online Fact Book.
Changes to the state's workers' compensation system will be the focus of the Tennessee Workers' Compensation Educational Conference this week.
Hot, sticky weather returns today. Find out more in the Clarksville Morning Report June 19 from TheLeafChronicle.com. Digital Editor Alane S. Megna reporting.
WASHINGTON (AP) The Internal Revenue Service is about to pay $70 million in employee bonuses despite an Obama administration directive to cancel discretionary bonuses because of automatic spending cuts enacted this year, according to a GOP senator.
Clarksville Gas and Water construction crews have closed a section of Yorktown Road from East Bel Air Boulevard to Concord Drive until 4:00 p.m. this afternoon.
A restored OH-23 Raven helicopter used as a utility, observation and medical evacuation aircraft during the Korean War is being dedicated at Fort Campbell where it will be permanently displayed on the Warrior Transition Battalion grounds.
MIAMI (AP) Country singer Slim Whitman, the high-pitched yodeler who sold millions of records through ever-present TV ads in the 1980s and 1990s and whose song saved the world in the film comedy 'Mars Attacks!,' died Wednesday at a Florida hospital.
Clarksville Gas and Water has planned a water outage on Peachers Drive on Friday at 9:00 a.m. until 12:00 p.m., weather permitting.
The Two Rivers Company is looking for residents to respond to their survey on downtown parking before this Friday's deadline, according to a press release.
The Clarksville Running Club invites interested runners to the 8th Annual Wilma Rudolph 5K/10K Road Race on Saturday, June 22 at Sango United Methodist Church, 3301 Sango Road.
As Clarksville Parks and Recreation's Summer Youth Program arrives at the end of week two, the children were still trekking through the jungle of activities.
Dogs and cats of all ages, breeds and sizes are available through area animal rescues and shelters, as well as opportunities to help homeless animals through foster programs, donations and help with fundraisers and other family-friendly activities.
Rachel the Cavalier is really the only senior that we have here now, but oddly it is the poodles, Bailey and Lilly, who have taken on the duties of guiding her through her golden years.
A third employee of the truck stop chain owned by Tennessee's governor and the owner of the Cleveland Browns pleaded guilty Tuesday in what authorities call a scheme to cheat trucking firms out of rebates.
Rep. Marsha Blackburn found herself at the center of an emotionally charged debate over abortion Tuesday, as she led Republican efforts to pass a bill prohibiting the procedure more than 20 weeks into a pregnancy.
A Fort Campbell soldier was arrested Sunday on charges that he shook his 4-month-old stepson.
The Clarksville Parking Authority approved Tuesday permanently buying the card-enabled parking meters on Franklin Street and Strawberry Alley that the city has been renting since April.
Police have charged a 30-year-old Clarksville man with restraining a 5-year-old boy in a headlock Monday evening.
The land-swap deal between the school system, the Industrial Development Board and Fort Campbell has now been fully approved by the government agencies and will move forward for the school system and Montgomery County to acquire the former Jostens building.
The City Council met for a special session Tuesday afternoon to look into purchasing energy-efficient lighting for Clarksville's streets by taking advantage of federal zero-interest bonds.
Austin Peay State University scored well in a national assessment of 1,200 college education programs and their admission standards, training and value.
The Montgomery County Sheriff's Office and Wolfpack Fugitive Apprehension are seeking information to help find a man wanted on several charges.
Over 4,000 pounds of donations from Clarksville for victims of the Moore, Okla., tornado began with a Facebook post out of boredom. What followed was a 27 1/2-hour journey made by four Clarksville men to supply relief to the suffering.
The Leaf-Chronicle is compiling information for our annual print and online Fact Book.
On July 4, with bombs bursting in air, Burt High School graduates from across the nation will convene in Clarksville under rockets' red glare, to celebrate Burt High School's Reunion Association's 15th reunion. The theme of this year's meeting is:
The Clarksville Parks & Recreation Department is proud to announce the first-ever Wonder Kids Triathlon to be held Aug.
Tennessee election officials plan to review a U.S. Supreme Court ruling that says states can't demand proof of citizenship from people registering to vote in federal elections unless they get federal or court approval to do so.
The director of the National Security Agency said Tuesday the U.S. governments sweeping surveillance programs have foiled some 50 terrorist plots worldwide.
New law affects WWI, WWII, Korea & Vietnam War Veterans
Tennessee education officials are training teachers from across the state on how to implement a new set of uniform benchmarks for math and reading.
NASHVILLE, Tenn. How many wildlife agents does it take to catch a wild hog? Only one under a new remote system used by the Tennessee Wildlife Resources Agency.
Madison County Sheriff's deputies have cited 63 people after teenagers were caught drinking at a party thrown by a 19-year-old.
The financially strapped Nashville Symphony has laid off its catering and dining staff.
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When the NFL first announced that it was going to host an Oscars-like awards ceremony for the league's season awards, my first thought was, "Great news for people who like the ESPYs but have ADHD." But Alec Baldwin was hosting and I like football, so I figured I'd at least be able to watch it for the sake of making fun of it. Yet as I watched it Sunday morning on my DVR, I couldn't help but admit to my dog that it wasn't terrible.
The NFL Honors were far from perfect, though, and if they're going to make this event a tradition, league officials are going to need to make a few tweaks to the overall process. For starters, as much as I love Baldwin, he didn't exactly hit home runs with his jokes. I mean, I laughed, but they showed more blank faces in the audience, and I really don't know if Clay Matthews appreciated being called Madonna.
As for the actual award process, I know that they need to make it seem like each category was so close and it was so difficult and arduous to determine which players were going to win, but we're not stupid. Offensive Rookie of the Year couldn't have been more obvious, so clearly we didn't need two minutes of intro footage that included Mark Ingram and Julio Jones. If anything, it felt like some guys were being teased.
Most of the awards were dead on – I only really disagreed with one – so we can debate them and some of the evening's finer moments after the jump.