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DANCE as though no one is watching you,
LOVE as though you have never been hurt before,
SING as though no one can hear you,
LIVE as though heaven is on earth
Alfred Souza
Ah the joys of dancing. It's one of those things that will pick you up and dust you off and get you smiling and living and thinking positively. Don't have a partner? No big Deal – you can twirl and whirl by yourself. Just put on some happy music – I like Queen Ida and her Bon Ton Zydeco Band – and get up off your butt and on your feet and start moving!
Dancing has many natural health benefits. If you want to lose weight but hate exercising, dancing is the perfect way to get some movement going without calling it that dreaded word "exercise!" Dancing can burn up to 10 calories per minute depending on intensity and speed of the dance. Naturally, swing and salsa dancing burns more calories than a slow waltz. Dancing combines stretching and toning and bending, all vital to staying healthy, young and strong. Dancing strengthens our lungs and hearts, and builds strong bones with its weight-bearing activity. Dancing keeps us naturally younger as it improves our memory and exercises our brains when we have to memorize the steps, routines and patterns for each type of dance. Dancing improves balance and flexibility and exercises our central and peripheral nervous systems.
The very simple act of getting up and moving will put you in a better mood. Dancing increases the production of endorphins, those "feel good" brain chemicals that reduce stress and depression.
Dancing by yourself is an instant mood lifter. Even better is to go out and dance. Dancing is a social activity, whether it be with your very own partner or a partner that you dance with in a dance class. In most countries around the world, people dance with people, women dance with women, and they all have a good time. Don't let not having a partner stop you. Go to a dance class – you never know – you might meet your perfect partner out on the dance floor.
See Previous Post – D is for Dancing and Dance Shoes and the Resilience of Women


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Manufacturer: Nuvo
Finish: Nickel Blend
Width: 11.38
Height: 12
Depth: NA
Weight: NA
Socket: T2 GU24
Category: Mini Pendants
Item Number: 25-4001
This Mini Pendant Accessory has a Bronze Finish.
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subset: commoncrawl


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Bad Ass Kid of The Week: Hot Cheetos and Coffee Someone needs to jam a bar of soap in this kid's mouth. 5/7/2013 10:53:56 AM 11,859
Earthquake Catches Kids TV Show Off Guard The robot's facial expression is perfect. 4/28/2013 10:33:32 AM 15,592
Kid Falls Asleep While Eating Chicken Nuggets How do you pass out with a chicken nugget in your mouth? 4/26/2013 10:47:13 AM 13,119
Kid Throws Foul Ball Back That Nice Guy Gave Him His dad was clearly not impressed. 4/18/2013 11:19:26 AM 51,664
Lamb vs Little Kid I'm not sure who I feel worse for, the kid or the lamb getting hit in the head with a bowl. Thoughts? 4/17/2013 2:06:19 PM 23,446
Kid Makes Himself Pass Out Into a Glass Table This kid makes himself pass out and then asks what happened after he smashed through a glass table and busted open his face on the floor. Kids!!! 4/15/2013 12:43:39 PM 18,740
Little Kid Jack Hoffman Scores a 69 Yard Touchdown Faith in humanity is restored... 4/7/2013 11:10:11 AM 15,379
Dead Tree Takes Out Kid Trying To Knock It Over Any kid that comes across a dead tree in the forest will always try to knock it over. He just gets unlucky. 4/1/2013 9:13:14 AM 12,545


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In other cases, the coupon you are trying to apply may have a price or category restriction, or both. Coupons from cymax.com have an expiry and many can only be used on certain products or categories. For more information about coupons, please call us toll free 866-740-9830, and talk to an expert.
Complete the look of your cottage-inspired bedroom decor with this affordable Finley Wood Headboard from the Fashion Bed Group. Available in twin or full/queen sizes.The wainscoted detailing and arched crown molding of this charming white headboard is an excellent addition to any country-themed room. Accent this headboard with soothing pastel shades or soft, light, earth tones for a shabby-chic cottage look that's sure to please.
(based on 10 reviews)
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Great buy good quality looks nice!
By Gail C.
from Lewes, Delaware
About Me Midrange Shopper
Comments about Fashion Bed Group Finley Wood Headboard in White Finish:
I ordered 2 based on the reviews. They arrived in 5 days and they are very nice and look wonderful in the guest room! Thank you Cymax and thanks for all the wonderful reviews that made me order!
(1 of 1 customers found this review helpful)
Headboards Looks Great
By Kiawah Ken
from Kiawah Island, South Carolina
[...] They were very easy to assemble and they look great. We're using them in one of our extra bedrooms at our South Carolina Condo. They quality is excellent and the value is outstanding.
(1 of 2 customers found this review helpful)
White Finley Headboard
By alfa don
from middleburg, fl
Design and color matched our other furniture. I could not find this type of item in nearly a dozen stores.
Perfect for our Guest Rooom
By Jeanne
from New Jersey
Ordered two for our guest room in our house in Maine. Well-made and easy to assemble. Good value for the price.
Great Buy!
By USF BULL
from Bakersfield, CA
About Me Budget Shopper
This headboard was purchased for a 5 year olds bedroom. Great quality and white finish. Directions a little difficult to read, but managable. Definilty would buy again!
cute. it was what we expected.
By nanna
from michigan
My granddaughter loves being in her big girl bed
Great look and quality, easy to assemble
By Betty
from Cape Cod, MA
I needed a headboard in my Cape Cod sleeping loft and this is just perfect in the space, it was very reasonably priced and arrived in just a couple of days.
I would buy this product again
By Pam
from Mansfield, Pa.
I really liked the headboards, I ordered 2 for a guest room. Easy to put together and nice and solid. [...]
(2 of 2 customers found this review helpful)
better than it looks!
By Dana from California, now in Nashville
from Nashville, TN
About Me Bargain Hunter, Clever
love the headboard. came in 5 days. easy to put together. thought I didn't have all parts and got quick attention. but then, I did have all parts and stopped the parts from coming. good communication. great price. too good to be true.
Just what we wanted
By George
from Brokfield CT
About Me Practical
We were looking for a certain kind of headboard for the spare room and found just what we wanted.
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The Garland Senior Center reopened for 2013 on Jan. 2 and everything is up and running on schedule with new activities added for the year.
On Jan. 14, Sampson Community College will be providing an instructor for keyboards classes and basic computer skills classes. Keyboarding classes start on Jan. 14 and will be every Monday and Wednesday from 9-11 a.m. Basic Computer Skill Classes will begin on Jan. 15 and will be every Tuesday and Thursday from 9-11 p.m. Ida Parker will be the instructor. For more information, contact me at 529-3931.
The center will celebrate Martin Luther King's birthday on Jan. 17 at 10 a.m. Everyone is welcome to come. The center will be closed in Jan. 21 in observance of Martin Luther King and will reopen as scheduled on Jan. 22.
Richard Carr will provide exercise classes every Tuesday at 10 a.m..
Goshen Medical Center will be at the center providing checkups, screening and follow-up checks every second and fourth Tuesday of the month.
The Carpenter Shop Family Ministry will be at the center every Thursday at 11 a.m., providing spiritual and physical food for people. All are welcome.
Senior Shuttle Shopping is the second and fourth Friday of the month to Clinton. You can pick up your groceries and medications. You can go to the bank and other places — just ask the driver. There is a $1 charge to ride the van. The van leaves the center at 8:45 a.m.


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Wednesday, May 02, 2012
Naming your quilt
8 comments:
Ha ha, you're funny! Sometimes my names make it to a actual label, more often they're in my head. I always mark my quilts with my initials, location and year, even if it's just with a Micron pen.
I get mine most often from the pattern or something about the intended recipient if it's a specific gift. Some are easy and some are harder. Why don't you post a pic and ask for suggestions? Bet you get some good ones! Without any other clues the best my addled brain wil give me is "Seuss Zoot Suit" - which is too hard to say!I usually just refer to them as "this one" but I did name a recent one! I added on to the pattern name and that was it. I was kindof inventing a story about the life of this quilt and it worked out that way. Sometimes I have no clue how people name their quilts and think it might just be an idea or a name that only makes sense to them...Who knows?
ReplyDeleteAhahahahahaha! Luckily, I was a child who dreamed of becoming a crayon-namer so I have plenty-o-skills in that department but sometimes it's the pattern, sometimes the colour, and if I'm using someone else's design, or a particular fabric line, then I'll riff off that. I don't name all of them. I understand that when producing a pattern for the Bakeshop, you need a name.
Next time, try picking a random adjective and throwing it in front of a first name you've always liked. Say, Dancing Anna, or go with a name and a noun, like Mildred's Buttons. Can't go wrong. :-)
Thank you so much for commenting on my blog. I know it takes the extra clicks and the pesky word verification, but receiving comments is so much fun! I respond to all comments, so if you don't receive a reply back from me, check your settings and make sure you are not listed as a 'no reply blogger; which means I cannot reply back to you.


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Wednesday, 07/03/1996
Stadio Briamasco, Trento, Italy
Set 1: Runaway Jim, Stash, Sparkle > Taste[1] -> Llama[2]
[1] Carlos Santana and Karl Perazzo. Trey flubbed lyrics.
[2] Carlos Santana and Karl Perazzo. Trey flubbed lyrics and Carlos sang a verse.
Performers: Trey Anastasio, Page McConnell, Jon Fishman, Mike Gordon, Carlos Santana (Guest), Karl Perazzo (Guest)
Notes: This show was a one-set opener for Santana. Carlos Santana and Karl Perazzo sat in on Taste and Llama, during which Trey flubbed lyrics to both songs; Carlos jumped in to help during Llama, singing a verse.
This show was part of the "1996 Summer European Tour."


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Monday, February 11, 2013
Shoe Clip Crush
8 comments:
- Ann said...
So cute...
and fab!
- February 11, 2013 at 7:26 AM
- Nancy said...
I remember these things years ago and wondered why they haven't been used more in today's market. Brilliant, I say.. I used to try earrings on mine, but the clip inside killed my foot! Love these.
xo Nancy
Powellbrowerhome.com - February 11, 2013 at 7:44 AM
- An Eye for Detail said...
I DO remember these when I was a teenager! Only problem was they would hurt your toes just underneath....
Have you seen/heard of OKA b shoes? No, the clips are not moveable, but oh they are cute shoes..I just did this post on them last week:
http://www.libbywilkiedesigns.com/2013/02/new-from-oka-b-shoes.html - February 11, 2013 at 8:41 AM
- Allison said...
Yes, this brings back memories for me, too. What a wonderful and colorful assortment of shoe clips. I think I need to add those mint pumps to my closet!
- February 11, 2013 at 11:56 AM
- The enchanted home said...
Love this post and love shoe clips, so happy they are back though to me they never went out. What a fun and great way to jazz up a shoe!
- February 11, 2013 at 12:48 PM
- Ashia Baker said...
I love these attractive and funky shoe clips that you have displayed. log beds
- February 11, 2013 at 9:31 PM
- lisaroyhandbags said...
I remember I had a few pairs back in high school but haven't seen many since. I love them!
- February 12, 2013 at 5:52 AM
- L.Duncan@Home23DuncanBoys said...
I snagged a Pair while thrifting the other day! Love them:)
- February 13, 2013 at 6:59 AM


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Your single source for everything Voice of the Customer (VoC) and Customer Experience (CxP). And, don't forget you can follow us on twitter @vovici, or come check us out on Facebook and join the Vovici Network on LinkedIn.
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By Anne Patton, Sr. Director, Corporate Communications, Verint® Systems
*This is reposted from http://www.verint.com/verint-blog/index
This morning at Driving Innovation 2013, Verint welcomed guest keynote speaker, industry analyst and author Harley Manning.
As VP and research director at Forrester, Manning took center stage and spoke to the topic of the book he co-authored with colleague Kerry Bodine, "Outside In: The Power of Putting Customers at the Center of Your Business."
So why focus on Customer Experience (CX), and why now, he asked?
The new reality is that customers have more choices than ever before, courtesy of our global economy. They have options galore, information (and with it, information overload), and a multitude of devices that enable access to almost anything, anywhere, anytime. By most counts, this is a good thing. But until organizations get their arms around their part in mastering the equation, it continues to be a source of uncertainty for some, and even angst for others.
Says Manning, "What we concluded was that companies that want to survive and thrive in today's reality will adopt a perspective that reflects today's reality—a reality where the balance of power has shifted to their customers. It's a perspective that we call 'Outside In,' which was also the genesis of our new book about customer experience."
At the start, there's the customer journey, he explained. Customer experiences he says are how customers perceive their interactions with a company. That seems obvious enough. One way to think about it is through the lens of the "customer experience pyramid." This is a model in which the "base" equates to meeting customer needs. The next step up centers on "ease"—how easy is a company to do business with? And at the top is the "enjoyment factor," where the best experiences are pleasurable and can lead to loyalty, the ultimate nirvana.
Manning likes to share the Forrester "Customer Experience Index" as a backdrop to illustrate the direct correlation between customer experiences and loyalty. Consider these three questions: What is a customer's willingness to make future purchases from a company? What is his/her likelihood to recommend it to a friend? And what is his/her propensity to switch to a competitor? These actions speak far louder than words and are critical indicators.
The good news is there are technologies today—such as Voice of the Customer Analytics—that can help organizations analyze and act on these very indicators.
At Forrester, Manning and colleagues study the most important things that companies do to create superior customer experiences. Taking it a step further, he highlighted the "6 Principles of CX"—Strategy, Customer Understanding, Design, Measurement, Governance and Culture. And during the keynote, as well as throughout his book, he pointed to the power of examples, sprinkling the "what to dos" and "how tos" behind the initiatives of organizations taking a bottoms up approach to the customer experience.
As for next steps, Manning's "know before you go" takeaway pointed to additional insights and resources available at http://forr.com/cxmaturity
Follow Harley Manning at @hmanning and blogs.forrester.com/harley_manning.
By Candace Flynn, Senior Public Relations Manager, Verint® Systems
It's important to keep in mind how critical it is to think like your customer. "Customers don't think in channels," Verint SVP of global marketing Ryan Hollenbeck said when he spoke with Ginger Conlon of Direct Marketing News at Verint's Driving Innovation user conference, talking trends during a break between sessions.
"It's one customer, one company. That's where we're going." Yes, companies need to optimize individual channels, Hollenbeck said; but businesses also need to optimize customer experience across channels. For most companies today this is more of a vision than a reality, he noted.
Read more of Ginger's blog to hear what other Verint leaders had to say about listening to customers.
By Siobhan Miller, Solutions Marketing Director, Speech Analytics, Verint® Systems
*This is reposted from http://www.verint.com/verint-blog/
Many organizations don't realize it, but they have a potential gold mine of customer feedback at their fingertips. The sheer volume of data and the manual processes required to extract it has prevented them from uncovering this useful information. But the recent advent of speech analytics technologies has changed that. There is now a way to glean valuable intelligence from thousands, even millions, of customer calls, more quickly and easily than ever before.
In fact, many of today's most successful and innovative organizations have started using speech analytics in their contact centers and are also expanding these initiatives to create value across departments. They are capitalizing on the vast repository of unsolicited and unfiltered customer feedback found in recorded calls. The migration of this tool from the contact center throughout the enterprise is reflected in the growing speech technology market. Analysts such as DMG Consulting have predicted growth rates of 25% in 2013, and 20% in 2014 in this market.
Speech analytics can uncover issues that affect many departments across the enterprise, including sales, marketing, operations, compliance and support, as well as customers, partners and employees. Here are four prime examples of how today's progressive organizations are using speech analytics to optimize business processes, improve the customer experience and add value.
Account Management
Leveraging the voice of their customers not only streamlined processes and reduced costs, but they also drove revenues. A national payment processing company used speech analytics to tap into the calls of customers who had closed their accounts in order to build a customer profile that was "likely to defect."
The analytics team then leveraged the tool to search incoming calls and flag existing customers who fit this profile. After cross-correlating the list of retention risks with CRM data, the team established a process to proactively contact the most high-value and "at risk" customers, saving more than 600 accounts worth $1.7 million. Notably, within seven weeks of launching this solution, the company had already achieved a return on its speech analytics technology investment.
For many enterprises, cross-selling or up-selling to customers is as important as retaining them. One leading financial institution analyzed the conversations taking place in its contact center to understand why a "service to sales" initiative wasn't meeting targets. By using speech analytics to help mine and analyze trends across the customer interactions, it was quickly identified that certain terms and phrases in a particular script correlated with much lower conversion rates.
When using the phrase "may we have another moment of your time?" to transition from the service segment of the call to the sales pitch, conversion rates dropped from 15.1 to 6.3 percent. Simply by changing this transition phrase, some agents managed to more than double the average conversion rate. Leveraging speech analytics helped uncover the components in the sales initiative that weren't working to fine-tune the program.
Partner Management
Many calls into the contact center are driven by processes or issues that it does not control: billing problems, missing orders and broken products. They can be even more difficult to resolve when the source is outside the enterprise. One travel company discovered that many of its contact center calls were driven by a third-party's billing department, so the two companies worked together to improve billing practices and reduce call volume.
Marketing and Advertising
The marketing department can also benefit from the customer recordings within the contact center. Buried within customer calls is information on brand perception, messages that work, issues that can blow up into social media nightmares, and insight that marketing can leverage for future campaigns. In essence, it's an on-demand focus group. In addition to these proactive uses for speech analytics, the marketing department can also leverage it to rework messaging when needed.
One large organization fixed an issue in an ad campaign based upon information gathered in the contact center, which indicated that customers were frustrated and confused by a particular television ad. By analyzing the calls, it was determined that the voice-over describing the offer did not match the screen text. The voice-over indicated the offer had no restrictions, while the graphics indicated it was limited to certain types of customers. Once the issue was addressed, conversion rates increased and customer frustration was alleviated.
Today, speech analytics technology has made it easier than ever to surface issues that can drive change – not only in the contact center but across the organization. There are many innovative ways in which speech analytics can be used across the enterprise to optimize the business and improve the customer experience. Consider the variety of ways your organization can utilize speech analytics in order to create value, such as reducing costs in the contact center, creating back-office efficiencies, or better understanding the customer experience.
Your customers will be glad you did.
Verint continues to expand on analytics capabilities that allow customers to build stronger multichannel relationships, gain deeper insight into the customer experience and improve operational efficiencies. With our Voice of the Customer Analytics™ portfolio, organizations can capture VoC feedback 24/7 from anywhere in the world by easily deploying mobile surveys offline or online via the web, email, IVR—and now SMS. That means they can now gain feedback at the point of customer experiences and/or transactions—such as a store purchase or bank visit.
Looking to our latest Enterprise Feedback Management™ offering, organizations will find enhancements that continue to simplify survey design—helping reduce time and increase productivity—while maintaining a powerful and flexible feature set. These capabilities also are helping global companies centralize customer interaction data into a single view and break down information silos. Interactive dashboards take the advances a step further, providing a central view into customer data, allowing decision makers to instantly access and share real-time insight.
Interested in learning more? Click here.
By Nancy Porte, VP of Customer Experience, Verint® Systems
The Customer Experience Professionals Association (CXPA) annual Member Insight Exchange kicks off today in San Diego, California at the Hotel del Coronado. Our keynote speaker this afternoon is Jeanne Bliss, president of the consulting firm CustomerBliss, a company that helps organizations create an actionable path for profitability and business growth through earning customer and employee raves. Her best-selling books are Chief Customer Officer and I Love You More than My Dog: Five Decisions that Drive Extreme Loyalty in Good times and Bad. As co-founder of the CXPA, Jeanne was pleased to speak to her members.
Beloved companies enable people to decide and act from a corner of their brain that is congruent with doing the right thing. Five decisions set companies apart and reveal who they are and what they value. Beloved companies earn the right to their customers' story. And beloved companies have prosperity—prosperity of spirit.
Companies that embrace the five decisions enjoy solid business performance advantages. Recruiting costs are less, because they are hiring—and keeping—the best employees. Advertising costs less, because their customers promote their products and services. And, their business grows as a result of a clear, customer-focused message.
Decision 1: Beloved Companies Decide to Believe
"We trust our customers. We trust those who serve them."
Do you believe that customers are an asset or a cost center?
Zane's Cycles made the decision to not ask for collateral for test drives. As a result they show their trust in customers. (And, they lose very few bicycles as a result.)
1. Revamp how you hire–start with core values.
2. Create a "kill a stupid rule" movement.
3. Let customers key their feedback directly on your home page.
Believing is about embedding the notion in your company about building an asset–the customer–and talking about them as human beings.
Decision 2: Beloved Companies Decide with Clarity of Purpose
"Our iron-clad integrity and clarity guide the direction of our decisions."
This is about moving your employees past doing tasks and toward creating a customer experience. Know the emotions your customers want to feel. Improve their lives and create a memory to that desired emotion.
IKEA decides to design the price tag first. They learn how the customer will use the furniture first and design the chair or sofa from there. People remember the first and last experience. Are you designing your experience around how customers are greeted, and what do you offer them as they leave?
Decision 3: Beloved Companies Decide to Be Real
"We have a spirited soul, humanity in our touch, and personality that's all ours."
Beloved companies take customers seriously—but they don't take themselves too seriously. Being transparent with customers takes courage. USAA decided that new hires should eat like soldiers so they understand their customers better—as a result, they are more real when solving their issues. The resulting empathy created amazing growth for USAA.
Being real means thinking about people, not accounts. Show your values as you make decisions.
Decision 4: Beloved Companies Decide to Be There
"We must earn the right to our continued relationship with customers."
Do you know your customers? Zara decided to invest in product speed, not advertising. They knew their customers were fashionistas on a limited budget. So, they turn over inventory quickly and their customers purchase when they see it. In fact, customers go into the stores 17 times a year!
Beloved companies do the hard work in getting to know their customers and earning the right to repeat business. That starts with being there when customers need them, on the customers' terms.
Decision 5: Beloved Companies Decide to Say Sorry
"We act with humility when things go wrong. We will make it right."
How you apologize to a customer and how you handle an adverse situation is the true litmus test of your organization. Southwest Airlines decided to proactively apologize to customers. They review issues with flights each day and proactively send letters and compensation to inconvenienced customers. As a result, net positive revenue increased. Takeaways for the rest of us:
Decide to believe. Have clarity of purpose. Be real. Be there. Say you are sorry. The decision is yours!
By Dave Capuano, Vice President, Marketing, Verint® Systems
These days the Big Data buzz is growing louder, rapidly becoming a topic that organizations need to address. The volume of customer data has become so large—and is growing at such a fast rate—that "business as usual" can't keep up anymore.
It's easier than ever for customers to express their feelings about service experiences, products and more to the social stratosphere. As a result, organizations are no longer covered if they only record transactional information. Now, customer sentiment also needs to be tracked, analyzed and understood through all channels or modes of communication. Moreover, while trying to manage all that, companies also have to adhere to customer information-related data protection and privacy laws. In a word, compliance—and it's here to stay.
Today's highly competitive marketplace—combined with customers who have multiple ways to communicate 24/7—has created the need to tame the data beast. Collecting and analyzing vast amounts of customer data quickly can be challenging. Word to the wise: much of this data can be unclear, ambiguous or just plain irrelevant. As if that's not enough, the intelligence gleaned from this data then needs to be applied wisely across the enterprise so that everyone accesses and leverages the same information effectively.
That's a lot to absorb, so are you ready for some good news? When accessed and leveraged correctly, the intelligence from all this data can be timely, valuable and solve complex problems quickly. Companies that successfully navigate this maze have a competitive advantage over those that don't.
Targeted VoC Analytics solutions can enter databases and information warehouses to find answers to questions or challenges without requiring any significant system overhauls. In fact, industry analyst firm Frost & Sullivan points out that Verint's Voice of the Customer Analytics™ is designed to obtain customer sentiment and VoC from unstructured and structured data. It also performs predictive analytics in real time during customer interactions, as well as to customer files prior to customer contact.
Want to know more? Read Frost & Sullivan's white paper Obtaining "Big Results" from Big Data.
By Oren Stern, Vice President, Voice of the Customer Analytics, Verint® Systems
These days everyone wants your opinion—or at least they all seem to be asking for it in some way, shape or form.
Nearly all companies have come to realize the importance of measuring customer experience and satisfaction. Various means of collecting customer feedback, especially in the business-to-consumer and retail industries, seem to be overflowing. With all of these requests for feedback, one question keeps bothering me—how do these feedback requests influence the customer experience itself?
A great deal has been said about feedback fatigue. You know how it works: you get too many requests for feedback. You don't really see the value in providing it. You start (or continue) ignoring the requests. Much research has been done on how to optimize the amount of feedback requests one gets, as well as how to maximize the perceived value in providing feedback. (Hint: You actually do something about the feedback and close the loop!)
However, let me hypothesize and suggest that the ubiquity of feedback and the emergence of social media have made feedback not only a desired mechanism for understanding customer satisfaction, but also an integral part of the experience itself.
Case in point—I took my car in for service the other day. The service experience was stellar as it has always been. The waiting room was great, Wi-Fi worked perfectly, my car came back sparkling after being hand washed, and I drove off into the sunset (well, actually, back to the office).
As I expected, what followed shortly thereafter was a courteous email requesting my feedback. As I do Voice of the Customer Analytics for a living, I try and read these emails, and sometimes I actually respond! I expected the first part of the email, which was all about how a great customer experience is important to the dealership and the car company. However, the second part of the email took me by surprise.
I thought it would be about how the dealership values my opinion and wants to improve. Instead, it was all about how the service person's professional standing with the company depended on my feedback, as well as the dealership's professional standing with the car company. It was suggested that if I intended to answer anything but "it was a stellar experience," that I should call them first to clarify.
This actually got me a bit mad! Here was the service department "warning" me I shouldn't say anything wrong or negative about them, suggesting they didn't care about my feedback or want it in order to improve.
Feedback is no longer an isolated event that happens with a select few companies you interact with. It is everywhere. Moreover, social media has taught us we all have an opinion, and we can choose to scream it from the rooftops. We go online and discuss our last meal in a restaurant, rank the hotel we recently stayed in, review the concert we just went to, and so on.
We are conditioned to provide feedback these days. When we take our car in for service, we expect we'll be asked about it. However, if the feedback request is done the wrong way—as in too frequently, with poor wording, insincerely or without closing the loop—this becomes part of the experience itself.
In my case, it even turned a positive experience into a less satisfying one, with a lasting impression.
This is where we need to get smarter about asking for feedback. We need to recognize and understand that eliciting feedback has become an integral part of the overall customer experience. Sometimes, it's the last impression we give. Designing a positive and stellar customer experience is critical to separating your organization from the pack; yet, in its research, Forrester suggests that customer experience design is still a foreign concept.
According to recent studies, only 35 percent of companies follow a formal process for designing customer experiences. So while we expand our listening posts and start capturing multichannel feedback, we should keep in mind that feedback is part of the experience and thus should be taken into consideration.
A lot of new up-and-coming social, mobile and online providers have started to take this into consideration. There are more and more applications and websites where "your feedback" is not just a hidden button behind three layers of navigation, but an integral part of obtaining the service. This is still infrequent, but requesting feedback as part of the experience is where we're headed.
Recognize this today and get smarter about asking for feedback. Your organization will be rewarded with customer loyalty and more repeat business.
A U.S. television program called "The Voice" challenges musicians to perform onstage while judges listen with their backs turned, forced to identify the next great singer purely on the quality of the voice they hear. Based on the judges' reactions, the appearance of many of the contestants isn't much of a surprise. But every once in a while, there is genuine shock—one contestant was greeted with a "whoa, you're a guy?!"
The conceit of the show is—of course—that we have preconceived notions of what a successful singer looks like. At times that can overtake what a great singer sounds like—indeed, the actual voice can get overlooked.
I was thinking about this recently in terms of customer experience initiatives, especially when they involve speech analytics. When we think about speech analytics, we often think in terms of how we can use the solution to solve problems we know about—long handle times, high call volume, customer satisfaction issues, product or process issues, etc. We build categories to bucket calls that pertain to these issues, so we can easily track and access them and continue to make progress against our KPIs. Categories such as "complaint," "repeat calls," "self-service failures," "compliments" or "product quality" track what's important to us and identify root cause.
However, whether we know it or not, we're filtering what our customers are telling us. We're taking this amazing, unsolicited feedback and focusing it according to what we want to hear, or what we already know. However, in the process, we can lose sight of an invaluable benefit of speech analytics: using unsolicited customer feedback to tell us the things about our business that we don't already know. What are we overlooking in our quest to maximize our ROI and make progress against KPIs?
Speech analytics solutions maximize their value when you take the time to just listen—without filters and without bias. Use speech analytics to surface words and phrases that have seen the biggest increase or decrease in use across time and find out what's spiking. Find out what customers are saying without predetermined or fixed labels.
Can you still track issues that are important to you? Sure. I mean, even on "The Voice," the contestants eventually have to perform in front of people who can see them. But having that initial pass of just listening—without bias? That's invaluable!
In the last year, much has been written about Big Data Analytics. More recently, and rightly so, many have pointed out the contact center and other customer experience-delivering departments as the entry point of big data analytics into the enterprise. Big Data manifests itself as Voice of the Customer Analytics (VoCA) in these departments—these solutions analyze treasure troves of big unstructured data collected in the form of recorded phone calls, emails, web chats, free-form survey remarks and social media posts.
VoCA enables enterprises to "listen" to solicited and unsolicited customer feedback across different channels and modes of communication. This feedback is analyzed to identify trends, root causes and, most importantly, deliver actionable intelligence that the rest of the enterprise can use to improve performance.
VoCA (a la Big Data) is new, and understandably so, has a lot of excitement surrounding it. However, there is a tendency to view it as the end-all for enterprises to deliver a superior customer experience. While VoCA is excellent at delivering actionable intelligence, it alone cannot help operationalize the intelligence across the enterprise. In addition to listening and analyzing, intelligent enterprises have to strive for and achieve operational excellence. This is where traditional Workforce Optimization (WFO) solutions and processes still have an active and important role.
VoCA and traditional WFO are different yet must work together. VoCA excels in analyzing humongous amounts of unstructured data and proactively delivering valuable insight and actionable intelligence. The recipients of this intelligence are usually a relatively small group of 'analyst' type users. If the insights and intelligence are not acted upon in a timely and systematic way at all levels across the enterprise, then the customer experience will not improve.
Delivering a superior customer experience requires enterprises to percolate that intelligence across the entire population of agents, employees, supervisors and managers. It requires the buy-in, involvement and collaboration of many people and instilling a culture of continuous improvement.
A few examples: The intelligence unearthed by VoCA should be used to change quality evaluations from random samples to more relevant interactions to the business. The intelligence gained has to be applied to train and coach employees at all levels to change behaviors and elevate their performance to desired levels.
Acting on the intelligence in a timely manner requires having the right number of people with the right skills at the right time. The people who do the work are usually geographically dispersed across various departments or groups (contact center, back office, branch), have different skill sets and availabilities and must be scheduled and holistically managed. Their work arrives in different forms and types with other varying characteristics. This work must be tracked and meet specific service level goals.
The processes that people follow when working also tend to vary—managers need visibility into them to understand how work is being done and to address variances. Delivering a superior customer experience requires effectively managing the work, people and processes. Leveraging the intelligence and proactively applying it to improve performance—quality, productivity, behavior and lower costs—is where the value lies. Traditional WFO solutions enable this.
Therefore, delivering a superior and consistent customer experience requires a unified combination of Voice of the Customer Analytics (a la Big Data) and WFO solutions, working in tandem. A common framework that delivers interoperability between the two enables enterprises to practice and achieve the nirvana of Customer Inspired Excellence.
Learn more about Verint's customer-centric Workforce Optimization and Voice of the Customer Analytics software.
This week I had the pleasure of hosting a webinar presented by Harley Manning, Vice President and Research Director, Forrester Research. Harley leads Forrester's team of analysts who cover topics ranging from strategy and design to metrics. He is also the co-author of Forrester's latest book, Outside In: The Power of Putting Customers at the Center of Your Business.
The presentation provided guidance for organizations interested in building a great customer experience. At Verint, we believe that a great customer experience can be a differentiator in the marketplace and propel amazing business success. However, we also know that it can be difficult to know where to start!
Harley began by asking the obvious question – Why Customer Experience? Why now? The answer is actually quite clear. We live in a new reality where customers have almost limitless choices. They can choose from many vendors for almost any product and can easily access them through mobile devices. So, when multiple companies sell the same product, the consumer understandably often chooses the company that is easiest to do business with.
Customer experience is defined as how customers perceive their interactions with your company. Forrester has determined that in order to provide great customer experience and, ultimately, inspire customer loyalty, the interactions must have three dimensions. First, they must meet the needs of the customer. If the customer contacts customer support for a technical problem, the first requirement is that the technical issue needs to be resolved. Secondly, the interaction should be easy. For example, customers do not want to explain their needs every time they are transferred to a new company contact. Finally, the interaction should be enjoyable. At the end of any interaction there is an emotional component. Successful interactions typically end with a positive feeling that translates into the customer wanting to do business again.
Why does this matter so much? Customer experience correlates to loyalty! Watermark Consulting performed a study of companies that were declared leaders and laggards in customer experience. They followed these companies for a five-year period (2008-2012) and found that customer experience leaders averaged over 22 percent increase in stock price, where the laggards lost over 46 percent in the same time period. So, not only do customers reward companies who offer great experiences, but so does the stock market!
Harley offered some great advice to companies wondering how to get on the path to customer experience improvement. He talked about how the customer experience ecosystem—the complex set of interdependent relationships among your company's employees, partners and customers—needs to be understood. One way to understand the complexities is to map your current customer ecosystem.
Mapping a customer system can look simple. However, many levels need to be considered. At the top of the map can be the customer-facing process and who is involved in each step of the interaction. Then a "line of visibility" is drawn to indicate the back office or behind-the-scenes activities that impact the people and processes that interact with the customers. These include items such as CRM systems, scheduling systems and corporate policies. By examining the factors that influence the interactions between the customer and employees and partners, the root cause can be found—helping to ensure the team designs the true solution to the issue causing customer dissatisfaction.
Harley closed the webinar by encouraging viewers to put in a very visible place in their office, "I need my customers more than they need me!" This will help create the right frame of mind when building a customer experience program.
Enjoy the journey!


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*;§3?;t^S EIGHT THE "L D E R I ^'j ^!"i v*. ? TrT.T' y^" ,., .Teams Clinton Story Post, A.L., Blcksville _Klwanis Aves. ^are:jstlll battling It out for the leadership In the Nassau Basketball Alliance, with the Freeporters one game to .the good as of Tuesday night. The standing follows: Freepor(T%eglon 8 1 Alcksville Klwanls ... 7 1 Kempstead P. B. C....5 Port .Washington Oilers 5 North Merrjck A, O.^.4 "Merrick Rangers ... 4 .3 Mineola Varsity Club .3 Island Park Ft P._.;..! Roosevelt Eagles 1 L Pet. .889 .875 .625 .550 .500 .420 .429 .111 .100 PHOTOSTAT PKINT* Picture Frames and Framing Complete Photographic Service Confidential - Economical a,^,^.^.!*.,,^* jl *5v. vyKL/ylL & 1rsr 1* i t)pen Evenings Zstab:i918 Freeport 841 . Another Outstanding Volue < An ail arouno Aleutian Cloth* Pile lined jacket, plenty of warmth" "Without Sizes 36 to 44. 12.50 yrv 9-11 E. Sunrisn Highway Tel.: FEtEEPORT 34 Smorf C^ofAcj /or . . . Young All eleven past presidents whb^ave_ served the Archer st. school Paient-Teauhcr Association, since it was founded in 1929 were guests at the annual Founders Day exercises in the school on Tuesday Afternoon. ^ They and Mrs. Dudley Mann, the incumbent, each lighted a candle during the candle light ser-vice, which features the annual event. Tea was later served to the past presidents by the Found-er's Day committee, of which Mrs. Mlrto Scopinich was chajr? man* The past presidents are Mrs. Roy O. Greenleaf, Mrs. Roy Gock-ley, Mrs. Ernest Spokes, Mrs. James feature provided when a children's Aim is" shown in local playhouses. Considerable indignation. was aroused recently when "Plnocchio" was shown at the Grove Theatre with "And Then There Were None" as the companion attract-tion. Mrs. Mann urged all-the members to send postal cards to Walter Smith, district manager of the Century Circuit Theatres* inc., with an omce in the Grove Thea- ' ' , THURSDAY, (FEBRUARY'7*' « G. OLMSTEAD-ELECTED B. Harrison, Mrs. Forest Lombaep, tre, urging that something be done Mrs. William Cleary, Mrs. Otto Le- to prevent two aims of such dl-wanddwskl, Mrs. Florence Golden, Mrs. Robert L. Doxsee, Mrs. Har-old W. Johnson and Mrs, Cornel-ius F. Freeman. Mrs. Mann presided over a bus^ iness meeting which preceded the exercises. Mrs. William Speck-hardt, program chairman,*- asked the members to suggest tdplcs to be considered in the "Co-operation In Education" prpgram^ which will feature the meeting on Tuesday, & March 5. Two parents, two teach- j ers and two former pupils now In 7 AJKkJSJlBSL^^^^ topic selected. smorgesbord supper next. Wednes*. day nlght^from 6?30 tcTV^b'clooki Mrs. Harry Fileman, the chairman, asked all who plan, to provide food to have It in the school by 6 o'clock. Mrs. Mann, in co-operation with other ofHcera, is conducting % cam-paign to have an appropriate co- » .%•!.':• REPAIRS AND OJFFICE 9074-W 8J@. ' SO., MAIN- STREET . < PHONEi •"' 7^'.'V KE&'i''• FREEPORT' MM Kent He ia unaffected by moisture; can*t rot, mould, disintegrate, curl or buckle —safe even on concrete in contact with earth. 7o Ffoor 8ou*h Grove Street * Freeport 756 Store Hour* — Weekdays 9 to 6 P.M. Saturday 9 to 9 P.M. vergent character being shown as co-features. An abard-was made to Mrs TKeodorq Deems, whose class hE^ the largest enrollment of mothers In the P.-T. A. Announcement was made the association had be- IDENTIFICATION RING ( %w^!N%^*^y@y^) ( / In Gold or Silver ) CHARM MAGAZINE coll* th!* now ] ring "o perfect minloture of the ] IdonURcotfon Brocefat". . . . Avolt* obla in :ize; for the whole fomMy. Sfer/mgr S//yer 1.95 { ! JEWELRY SHOP 3rd o/ 43 SO. MAIN ST. (At Sunrise Highway) Freeport 9898 7 #»%ACg40W i? Sizes REAL PET SUPPLIES-POULTRY FEED 7j Eokhardt Faad & Cool Co CHURCH STREET Baldwin 1340 Freepar* dal? ^7-?^ K5EP YOUR CAR IN CONDITION SfW/GF ALL "MSMM. WON^ ANEW YARK ^i**a,aa*a; Robert O. Olmstead, former laiand -Llghtlng^Co returned to the company after serving over three and one<?half ! years In the U. S. Army Air Forces. Starting aa a Orst lieutenant, he rose to the rank of lieutenant col-onel Mr. Olmstead will .assume the position of a vice-president of the come afBliated with the Nassau County Women's Forum. It was decided to conduct a square dance In the school on the night of May 17. P-ORC U When your throat fwla M hrlady porcupine'* hack because of a cough/ (actor* duat. or, too-much amoklBv la how you can obtain quick, ante DR. aTBBLBTB BZNZOMIMT tcratchy, raapy throats quIcHy- a f actively. Not a gargle. Swallow a Htua and feel tha dl<?ar@nc*:- DB." BENZOMIN1V .fazaoua for over Year, No. 38 FREEPORT, N/Y» THURSDAY, FEBRUARY 14, 1946 PRICE: FIVE C6NTS A COPY eo*M but We. Your drujnijat haa.lt.. poor bo&Ua today. Wfef or your baAk," •••-:•. v-.' , .:.: MESHEMM core, oa welt 09 pride, Aa token ia aelec#iu@ theae hombb for Your *@ble. You'll ao? Bohock F?eah Monk ia the toatieat, the juici- & eat you've ever eoten. To Aid R&d Cm$$ Drive Appeols for 1945 ^Workers to Attend Meeting Mon. Night . John W. Dodd, chairman of the 1946 Red Cross Fund campaign^ has sent a letter to the^OO workers who assisted in making the 1946 campaign a svccess asking them to lend their efforts again this year. He has called a meeting of all chairman and prospective workers to be held in the Con-ference Room of the Municipal Building Monday night. The objects of this meeting are to outline the general purpose for the 1946 drive, to point out to workers specific services which should be emphasized in the can- Ii 80 South Main FREEPORT 3371 CLOTBIEB? — HATTEB — HABEBDASHEB * \ *; {% Monday, Tuesday Friday: 9 A^I. j! 5# , Wednesday, Thursday^, AiMJ/to 6 9 PM. Saturdays: 9 AJM. to 10'&&K '^& *.^AP!AW*W*%%!WW!#%j OUR OWN HOME MADE Vlentin ! "Win her heart with a box of our delicious chocolates. We've speci* ally prepared for Valentine's day a beautiful heart shaped hox Ailed with luscious tasting candy. ^' FRENCH and ASSORTED CHOCOLATES Plain! Box lb. $1.29 Heart. Shaped ^6x., ib, l^G* -1.76 - i^s Heart Shaped Box .......i-<6 lb. 2JO Heart Shaped Box 2 Ibs. 2.75 %ed-Blue-Pink Boxes lb. &50 1% lb.< 3 JO 2 Ibs. 4JO 40 South Main Stt routine of work. Dr. Dodd would like to ha\% 50IT workers In con- -ducting the house to hose can-vass which is expected to play, the largest part In enabling Freeport to reach its quota of $15,500. Henry TJ. Harris, Nassau County chairman, is to address the work-ers, as are Henry B. Roberts, co-unty chairman of village canvasses, and Alfred Price, chairman for the couth Nassau area, In addition to the local chairmen. In his letter, Dr. Dodd cites the success of the 1945 campaign and VA successful 1946 Red Cross. "Campaign will strengthen the-of all service men and those who are returning and prove to them that in America there is a people's partnership that Is a reality. "As long as the scars of war exist the Red Cross must carry on, it must continue to serve those who have served America so gal-lantly until every last man has returned to his home and found bis proper place In civilian life. Let us give every person who has liad a part In Red Cross service an oportunity to serve In this drive." Dr. Dodd pointed out the village quota Is $15,500.and addedi "To raise this amount we need your help." Wotar M*t*ra $10 75 Eaeh If R«quir*d by' VillOg* Instollotions Would Cost $6 or $7; Could Be Pqid For On Monthly Bosis The Village Board is prepared to supply water meters at a cost of $10.75 each if. the ordinance requiring property owners to install them in their homes and places of business within the next Greason Tell; U.1 Force* Must Remain in Germany Soys Nozis, Wor Lords Must Be Eliminoted To Prevent 3rd Wor District Judge Samuel Greason, of Garden City, expressed sympathy Dediocrots Protest SpMigue Appointments The Freeport Democratic Club at its meeting Thursday night In Pythian Hall voted to protest to County Executive J. Russel Sprague for his action in- failing to carry out the recommendations of County ILedder John, S; Thorpe in naming the Democratic representatives to the Alcoholic Beverage Control Boazd and the Civil Service Com-mission. Mrs. Mae Bannon, the zone lead-er, said Judge Thorp proposed R man for each of the boards, which, are bl-partlsan In make up, but that Mr. Sprague picked appoin-tees of h(s own choice for both jobs. 'We don't like Republicans run-ning both the Republican and . Democratic parties In Nassau Coon" ty and that is wnat Is going on when the Republican leader re-fuses to* at?lde by the recommenda-tions of the head ofjhe DemocrAHe $n making appointments/' declared. It was ^ voted t&coh-the action of Mr. Ijadc Renauld cdainnan of &l(ertainment committee, x&ouhced plans for" a /car<l party tb ^ *w \ held in headquarters ' 4&ursda& night. Resident presided. in Oermany as an army of oc-cupation, in an address to the members of the Freeport Republi-can Club at their montly meet-ing in Spartan Temple Thursday night. However, he declared they still had an important task to per* form, UiaL they must remain on the Job until that task is com-pleted and that he had little sympathy for "cry babies," who resented being called on to occupy the country until the last trace Is adopted following a hearing to-morrow night, Mayor Cyril C. Ryan announced to-day, The Mayor added 4,200 buildings In the village are without water meters, while only 1,700 are equipped with thi "We have the bid of one concern which Is ready supply water meters at a cost of $10.75 cents each; providing we purchase 1,000 or more meters, which we think is a very reasonable figure," he explained. Mayor Ryan, added that if the ordinance was adopted the Boa re would be willing to permit pur-of Nazism. had been removed the* EMB^Uity^ofpi&h^ regaining power and" bringing "on a third world war had been elimina-ted. Judge Greason, who was a colonel on the stag of Gen. Dwight p. Ei-senhower during the war, added that Array oScials face extremely difBcult problems because of the differing ideollgies of the four Allied powers occupying German territory. This has been augu-mAnted, he added, by the 'chang-ing policies of the government and War Department and by the fact that most military onlcers now have enough points to leave Europe for home. The judge also referred to the need of sending millions of tons of clothing for the relief of displaced persons in Europe, 18,000,000, of whom were found /in the United States -zone alone. He said 70 per cent of German,, cities have been leveled, and added "life fn all Europe Is very grim." Be. said, as the United States was not in- .vaded, Americans could not have the same hatred toward the Ger-mans as the Russians and French whose countries .were overrun by the Nazis and who-loat millions of thelr_ young m"en lg combat. He"sald it was Ihe ambition of the people living in the Sreks" under Russian and French control to escape to the United States zone of occupation, knowing they will receive more kindly treatment from the Americans. John Orulckshank introduced Judge Oreason. Ten new members were received, as follows: Al. B* White, George Farron, Harold Blinn, Julius C. Jacob, J?., ..Mrs. Mildred Mitchell, Joseph D. Bughes, Ztahk J. Rels, Abraham Ooodjieim, and Mr. and Mrs. John J. Budelman. President Ernest K, Benrens presided. to pay for them on very small, monthly installments if they could not afford to pay the $10.75 In full. A plumber, who was interviewed, said it would cost $6 to $7 to in-stall the meters, making the total cost less than $20. Each property owner would purchase a meter from the Village and have It in-stalled by his own plumber. In requiring property ownerd to purchase the meters and install them, the Board would be follow-ing out the policy established.by put into ^buildings oh There also will be hearings to-morrow night on the applications of the Hempstead Bus Corp., and the Star Bus Lines Inc., for re-newals of their franchises. Wont Street Levels Roised in South Areo Numerous residents of the South-ern section of the village have signed a petition addressed to the Board of Supervisors and the Vil-lage Board requesting the raising of street levels three and a half feet to eliminate flood conditions in the area. At the monthly meet- Ing of the South Atlantic Civic Association In Exempt Firemen's Hall Tuesday night, the petitions were approved and ordered forward to the Nassau County, and village authorities. The association urged a refer-endum on the proposed Bennington Park Housing project and all mem-bers were urged to attend the hearing on the water meter ordln-? ance to be conducted by the Vil-lage Board to-morrow night.-JPlfty-nWmembers were taken in'. dentTVlctbr C. Wade presided. Veterons Awoit Jury Findings on Romeiko Representatives of .the three veterans' organizations in Freeport met in the Municipal Building Sunday afternoon to consider tak-ing a stand in the case of Patrol-man Joseph Romelka, who killeoV two Negroes from Roosevelt when J)iey are alleged to have threatened him last Tuesday morning. It was decided to await the action of the Nassau County Grand Jury which Is conducting an Investiga-tion into the matter, before taking dennate action* Asa A. Trerichard Of William -Clinton 'Story Post; A. L^ 'was named chairman of a permanent committee which was formed. The other groups represented were Henry Morrison Post, A.L., of Bennington Park, and Henry Theo-dore Post, V.F.W. Mrs. Fonny Green Rabbi Harry Schwartz, of Temple Beth Israel, Hempstead, at funeral services for Mrs. Fanny Green Monday in her late home, 54 Greenwich street, Hcmpsted, where she died early tho same day. He was assisted by Cantor Bran* dloff, of the same temple. Burial followed in Washington Cemetery, Brooklyn. Mrs. Green was 74 years old, and the widow of Louis Green. She had been seriously ULfr a month and '' ^ _ shops', in Freeport and Hempstead, are Walter, Richard and Harry L., of Hempstead; Jack, of Merrlck: Michael, of Freeport and Samuel, of Astoria. She leaves also a daughter, Mrs. Etta Leichor, of Hempstead, anol seven grand chil-dren. wien Announce; Beoutificotion Group i To Oppose Renewals For Unsightly Boords s Clinton R. polden, chairman of the Beautiflcation Committee, to* 3ay called attention to the owners of signs and sign boards within the village limits that In accord* ance with the Zoning Ordinance adopted last year, all permits ex* pire automatically on Feb. 28, and requests for renawls must be mada before that date. All signs, which do not conform; with the provisions of the ordi" nance must be altered or replaced by that date, he added. The Bcnutlfication, Committee* Mr Golden continued, is making an 'SKCSRSnfe^suiWy '"olE"'"^!' 'h'ofPcoK*" forming signs and plans to oppose the issuance of permits for thosa which do not meet its approval. He said, however, the committee welcomed signs which tend to in* crease the aesthetic beauty of tho Village, but was against those which have been neglected and permitted to become dingy In ap* pearance, . , j Mr. Golden*, said appai;enU^\ ,"_,, there had/been m mlsund@ra^nd!^'^A^i among • business*/ people \jwi'^':t;th@7??k:^$' .pq^OM.'^t^HM^a^ \apepMo^l%.%%3a^^ ^4&^ REV. C. D. MYERS TO PREACH The speaker at the Freeport Methodist Church Sunday morning, in the absence of Dr. Hubert D. Jones who Is convalescing, will be the Rev. Charles 13. Buyers, at one time Associate Pastor of St. Marks Methodist Church, Rockvllle Cen-tre. Since 1942 he haa been 'Ex-ecutive Secretary of the f^w York East Conference, Board of Educa-tion, SOT. VAN DE WATER HOME S/Sgt. Louis Van Dq/Water. until recently a life-long^-resident of Freeport, now of 59 Dawes avenue, Roosevelt, recently received his honorable discharge from the Army. He was an instructor in the infantry for 4ve~ years and was arCamp J. T. Robinson, Ark., when" he was released to. civilian life. BOTAXMAMS TO BEAR HBNBT BOOT Senry Root Stern, chairman of the Nassau Obimty Red Cross C]hapt*r, will epeak to^iUgbt lowing. Uv dinner of the- Rota??. dulrof Freeort ui thb Bka Freeporf fo Sportsman's Big Sp/os/i Gdrcfen Freeport is going to make a big splash at the annual man's ShjOw opening in Madisbh Square Garden on ^unday and continuing through t& foHowing Sunday. The village has taken 65 foot space at the show, and the Ashing Interests have arranged .a booth that will put Freeport on the map. The background la an oil parntm? of Jones Inlet, ,wlth a gahing boat Fteeport*? in " In the Astern of the boat there . be two Cahermen with lines into the moutha of twfo ^whlch are almpAt appearance.,. The, Jahd" thk tunaa^ti The largest Issue of a Freeport Information booklet ever published .has been prepared for the occasion* It consists of 62 pages Including the cover, full of Information con*" cemlng the village. Fifteen thoug" an*t copies have been printed and members of a committee headed by Jack Brawley have arranged a ^wheAuIe *o there will always / be someone on Jiand to. to 4hose-who atop tov Elbe show;#1U i'^ll the "Every permit or of shall be renewed every tw? years between the grst and laad jay of February. Such renewal permit shall be Issued by the Superintendent of Buildings upon payment to him of a fee of $1, Every application for a permit, or renewal thereof shall be accom* panied by a certificate of a rec** ognized sign hanger, certifying thaH the sign has .been inspected and found to be properly hung In a, secure and safe condition to with" stand the elements for a ..period of at least two years, • and furthe? certifying that the sign In every way compiles with the provisions of this ordinance." Poul GeorpL Exhibits I Work ot Hobby Show Paul Georgi, 136 East ave., ia exhibiting a collection of turned Inlaid wooden bowls, vases and boxes"at the ninth /annual Amerl*" can .Kobby 8how . which opened Monday in Heam'a auditorium, Fifth ave., and 14th St., Manhattan, and will continue through Satyr* day, Feb.. 23, . t - There is no charge for-sdmisslon to .the "show, sponsored by the American Hobby Federation/ It la open daily from 10 A. M., to @ P., MV except* Thursdays when it closes at* 9 P. M. It is closed Sundays. ARTHUR E. DAMZIOEB Arthur Edward Danzlger, son of Mr. and Mrs. diiltoh Danzlger, haa been honorably discharged from, the Naval service at; the local separation center. Danzlger, who waa last stationed #t verslty V12, service 40 Bernard's Merrick "after the port e%ise at telepbbne , 64 pjio,, eunday. ! ', • %!« V \ * v •.•',.X'JvS,iV E /A&^hT&^'J^-''';.:/' :-\'•,-, :•; ", V, -z t ^.^*
Object Description
Rating | |
Title | 1946-02-14 |
Subject | Newspaper |
Description | This is a newspaper distributed locally within Freeport and Baldwin, Long Island, New York |
Creator | Linda Toscano |
Publisher | L & M Publications, P.O. Box 312, 30 South Ocean Avenue, Suite 204, Freeport, New York 11520. |
Contributors | Nicolas Toscano, Michele Swersey, Joan Delaney. |
Date | 2010 |
Type | Periodical |
Format | |
Source | Freeport Memorial Library; |
Language | English |
Coverage | United States |
Rights | Newspapers are Public Domain before 1 March 1989; and Digital Rights after that date transferred to Freeport Memorial Library by L & M Publications. |
Post a Comment for 1946-02-14 1


text:
LOCUS-T Brings Improved Local SEO Services to Malaysia Businesses
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Ex-judge calls for rebranding of vernacular schools
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Berapit rep assaulted after advising woman not to conduct open burning
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No brotherly love - man attacked and robbed by his twin
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Malaysia Sun
Malaysia Sun - Malaysian news as it happensNewspapers the world over strive to provide readers with the ultimate news coverage.
The Malaysia Sun is no exception.
As an online news service we have advantages over traditional newspapers in that stories can be added and updated 24 hours day.
Our objective is to provide the most comprehensive Malaysian news available, from our resources, contracted wire services and an inventory of some thousands of sources comprising newspapers, cable and TV networks, radio stations, public broadcasters, NGOs and others, Malaysian news is a priority.
National news comes first. We do however strive to provide a complete news services for our readers. World news headlines top several of our pages, we also provide news on what's happening in business, and in the financial markets.
Whether it's the latest Nikkei 225 reading in Tokyo, the sterling exchange rate in London, or the status of the Nasdaq in New York, whether it's local Malaysia news, the weather forecast for Malaysia you'll find it all in the Malaysia Sun.
From Johor to Kelantan and Kuala Lumpur, the Malaysia Sun should be your number one choice for breaking news - local, regional, and national.
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text:
Please examine and rank this vacant wad of teeming malice.
Please examine and rank this vacant wad of teeming malice.
Aye' bend her over tat sink
Me cock in her twat, me tumb in her stink
0.1 deducted for pretending like she can actually cook.
I thought it was misleads week???
no tits
no ass
fuck that cunt!
After she serves me what's she's cookin in the pot..
Ima bend her over and stick it in her slot.
[It's a man's world, after all]
choke and poke
I like how she is cooking over the trash compacter instead of the stove. 9
The four kings of EMI are sitting stately on the floor
There are birds out on the sidewalk
And a valet at the door
I'd give her some lovin' then roast her in that oven.
-2 if she really knows how to cook.
9 or 7, depending.


text:
Contact Information
Forest of Dean District Council
Council Offices
High Street
Tel: 01594 810000
Agenda and minutesLicensing Committee
No. | Item |
Apologies To receive apologies for absence. Minutes: Apologies were received from Councillors Carole Allaway Martin, Judy Davis, Peter Ede and Maria Edey. |
Urgent Business The chairman to identify any items of urgent business. Minutes: No items of urgent business were considered at this meeting. |
Declarations of Interest To receive any declarations of interest in any matter to be discussed at the meeting. Members and officers are requested to identify the nature of the interest and indicate whether it is personal or prejudicial. Minutes: No declarations of interest were made at this meeting. |
Licence Fees 2012/2013 PDF 145 KB To consider report E.42, Licence Fees 2012/2013. Additional documents: Minutes: Frank Russell, Senior Licensing Officer, presented report E.42, including the council's licence fee proposals, 2012 to 2013. Outlining each of the proposals in detail, he informed members of several successful challenges that had been made against some local authorities regarding the level at which the licence fees for that council had been set. The licensing officer reassured the committee that, having recently attended an Institute of Licensing seminar to clarify the position, the fees that had been set by this council were lawful and had been advertised correctly. In addition, the council had also analysed the time spent on administration, inspection and enforcement, to ensure that the costs involved were charged at an appropriate rate. The licensing officer said that, under the European Services Directive, the cost of taking enforcement action would not be included in the application fee, but charged as a separate cost. Furthermore, the directive clearly stated that local authorities should not use license fees as a method of raising money, but as a means of recovering any costs involved in delivering the service. Members recalled that, in previous years, the fees set by this council had been reviewed prior to the new financial year and increased at the rate of inflation. This year, however, it was proposed to set the fees in consultation with finance officers and in deference to the cabinet decision to freeze council fees and charges. Elaborating on some of the proposals, the licensing officer said that it was the council's intention to provide a cost neutral service. It was also the council's intention to introduce new fees for those licenses where existing fees had failed to reflect the true cost of the service in administering or enforcing license fees. Responding to a question from Councillor Lynn Sterry, the Licensing Officer said that the permitted number of dogs before having to apply for a dog breeding licence was six dogs. Chairman of the Committee, Councillor Len Lawton, said that, in recognition of the hardships encountered by local businesses following the economic downturn, it was a good idea to introduce a cost neutral system for the setting of council license fees. With this in mind, Councillor Marion Winship moved the recommendation and Councillor Ian Whitburn seconded the motion. The committee noted the report and, . RESOLVED to adopt the licence fees as specified in Annex A of report E.42 |
Heather Lucas Senior Environmental Protection and Licensing Officer to give an update on the work carried out by the Licensing Team in 2011. Minutes: Heather Lucas, Senior Environmental Protection and Licensing Officer, presented report E.44 and gave a detailed summary on the work of the Licensing Team during the past year. Elaborating on the key sections of the report, the licensing officer responded to questions and said that: - a) When taking into consideration the costs involved in policing and controlling the supply of alcohol between midnight and 6 am, the council could, if it deemed it necessary, impose a light night levy on the district. To consume alcohol in the street, however, is a recognised offence and considered under separate legislation. b) The licensing officer said that there were only a few establishments within the district that served alcohol after midnight. She said that the council did not consider this matter to be a high level problem and had elected not to impose a late night levy due to the significant amount of work involved and the need for every single establishment to be levied. c) Members were advised that the licensing authority had a good working relationship with the police and that any anti-social behaviour was dealt with by using combined resources. The Licensing Officer said that to impose an early morning restriction order might be a more effective way of dealing with alcohol related issues and/or anti social behaviour. d) Councillor Andrew Gardiner expressed concerns about possible links between anti-social behaviour and the Newent Onion Fayre. In response to the concerns, the licensing officer informed the committee that it was only necessary for the organiser to obtain a licence for the duration of the event. Any issues arising after this time, was the specific responsibility of the individual proprietor, who would be encouraged to consider providing security at their premises for this annual occurrence. e) Councillor Bernie O'Neill referred to the progressively serious issue of metal theft and enquired what measures were being undertaken to control such matters. The committee welcomed an update from Environmental Protection and Licensing Team Leader, Haydn Brookes, who informed members that the council had been recognised as a leading authority in addressing this problem. He said that, owing to an increased number of metal thefts in the district, the environmental services section of the team had engaged with the police in developing a code of practice to encourage scrap dealers to keep accurate records of the customer's name, address, vehicle registration number and details of the purchased metal. The code also recommended scrap dealers to install CCTV at their scrap yards. In addition to working with the police on operating a series of roadside checks of vehicles carrying scrap metal, the lead officer for this assignment had also addressed the Institute of Licensing Officer's Regional meeting and the Local Government Association, to express concerns about the Scrap Metal Dealers Act 1964 being so out of date. In response to the concerns, the council had lobbied central government to undertake a review of current legislation and to remunerate local councils for any work embarked on to ... view the full minutes text for item 5. |


text:
Putting the Efficiency Of End-To-End Automation To Work Across the Enterprise [ Source: IBM ]
April 2013- An end-to-end systems automation approach reaches across the enterprise's distributed and mainframe environments alike with scalability that can accommodate even the largest infrastructures. It is broad in scope to manage ever-increasing IT complexity. And it is integrated to tie together low-level information coming from critical resources with high-level views and control of the enterprise. The whole is greater than the sum of its parts, allowing operational simplicity, efficiency and consistency. IBM Systems Automation provides an ...
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Unified Information Access for Financial Services Institutions [ Source: Attivio, Inc. ]
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Three Rules for Building Smarter Order Management [ Source: IBM ]
January 2013-
A seamlessly orchestrated order management system lets companies cross over from simply filling orders to effectively leveraging inventory, maximizing internal and external resources and keeping order promises, which keeps customers happy.
Achieving this level of efficiency is possible with concerted focus on three critical goals:
1. Become truly cross-channel.
2. Remain nimble in your order management process.
3. Leverage inventory across all channels and organizations.
Understanding the complexity of B2B Integration: Insight for Mid-market Leaders [ Source: IBM ]
January 2013-
For midmarket businesses, integrating with customers and suppliers and ensuring supply chain visibility are more important now than ever before. B2B partner communities have gone global, and supply chains are constantly expanding and becoming more complex.
Organizations that make business partner collaboration and supply chain visibility an integral part of their business can drive better relationships with their business partners and experience higher operating profits.
In the Aberdeen Group report "...
Service Cloud: Deliver Next Generation of Customer Service [ Source: Salesforce.com ]
December 2012- Realize the value and operating challenges of online support communities. Chatter Communities for Service solves nearly all of the traditional problems of online communities. Use it as a force multiplier for your support organization, and revenue generator for your sales and marketing teams.
Salesforce.com Positioned as a Leader in the Gartner Magic Quadrant for CRM Customer Service Contact Centers [ Source: Salesforce.com ]
December 2012-
Business requirements for customer-centricity start with consistent customer service across all channels, including social ones. Gartner's 2012 Magic Quadrant for CRM Customer Service Contact Centers looks at vendors that are responding to the challenge of "any channel" customer engagement.
Find out why more than 100,000 customers worldwide rely on Salesforce CRM applications to transform their businesses. And then learn more about how the Service Cloud helps deliver great service at the lowest cost, while increasing:<...
Meet Customers Where They Are eBook: Incorporating Social Media Into Your Customer Service Strategy [ Source: Salesforce.com ]
December 2012- In order to satisfy today's customer, a case must be made to incorporate social media into your customer service strategy. Choose the customer service technologies that are ideal for your company in order to enable customer service through online and offline touch points, establish smart listening, engage your community, and consistently respond to customer issues. Get the eBook now!
Building profitable cross-channel. Using analytics and personalized marketing to increase revenue and customer loyalty [ Source: IBM ]
October 2012-
This white paper explores the fast-changing customer relationship landscape in financial services. It outlines strategies and technologies that financial services marketers can use to better understand customers and market effectively across traditional and digital channels, with sections on:
� Inbound marketing
� Event-based marketing
� Digital marketing and personalized retargeting
� Web analytics
� Mobile and social channels
� Customer lifecycle management
By combining analytics and cross-channel marketing automation, financial services providers ...
IBM's State of Marketing Survey 2012: Marketers' Biggest Challenges and Opportunities Reveal the Rise of the Empowered Customer [ Source: IBM ]
September 2012- Marketing technology is enabling profound changes in an organization's relationship with customers, creating new challenges and new opportunities. Getting an in-depth look at how marketers from across the globe are responding to this empowered consumer provides important insights into the underlying characteristics of successful marketing organizations. The third annual IBM State of Marketing Survey 2012 provides precisely this kind of insight. The 2012 survey results deepen our understanding of marketing practitioners' level of technology adoption and maturity ...
CRM Market Evaluation by Nucleus Research [ Source: Salesforce.com ]
September 2012- Get the CRM Technology Value Matrix by Nucleus Research that evaluates the usability and functionality of CRM solutions that support sales, marketing, and customer service for any-sized business. This Matrix will help you evaluate additions, upgrades, and changes to core CRM solutions.
Top 10 Features Small and Medium Businesses Need in a CRM Solution [ Source: Salesforce.com ]
September 2012- All sized organizations now recognize the value of using a CRM solution to manage interactions with customers, clients and sales prospects. This whitepaper helps small and medium sized businesses evaluate best CRM features to help solve challenges as they grow. Download now.
Deliver Trusted Data and Deeper Insights [ Source: SAP ]
September 2012-
Today's data explosion forces you to remove inefficiencies from data management
processes. SAP? BusinessObjects� Data Services software helps integrate, transform, and improve your data at the enterprise level, letting you cost effectively deliver trusted information to all critical business functions.
The solution empowers IT groups with data profiling and text analysis tools to optimize operations, boost data quality, and gain essential access to disparate sources and applications.
Continuous Intelligence from Real Time Business Events [ Source: SAP ]
September 2012- A continuous flow of new information about your markets, customers, partners, and more is streaming into your business. Quickly making sense of this deluge of information is vital to maintaining a competitive edge. With SAP® Sybase® Event Stream Processor software, you can build applications that continuously glean intelligence from real-time business events-and understand and respond to what's happening right now.
How enabling Supply Chain visibility can improve the bottom line [ Source: IBM ]
August 2012- Virtually any supply chain inefficiency impacts the bottom line. Linking the operational benefits to the financial supply chain can help ensure that, overall, the organization reduces cost.
New rules for a new decade [ Source: IBM ]
August 2012- The complexities of today's economic environment and everexpanding global supply chains mandate new guidelines for peak performance. Volatile global market conditions and customer demand variability require optimal supply chain configurations to synchronize supply and demand.
Capitalizing on the Power of the Smarter Consumer [ Source: IBM ]
August 2012- Today's consumers are more connected, vocal and demanding than ever. In fact, technology is a given in the smarter consumer's life. But what other forces are driving shoppers today? Findings from our survey of more than 30,000 consumers in 13 countries tell us that consumers want to be heard, known and empowered. Savvy retailers will listen to today's smarter, connected consumer and leverage what they learn to empower their customers to shop when and how they want.
Managing Volatility Through Smart Inventory Planning [ Source: IBM ]
August 2012- This paper will consider the latest developments in inventory optimization technology, including a look at how leading CP companies are using this generation of inventory management tools to help minimize working capital, improve inventory positioning and management, redesign network stocking nodes, and improve customer service and overall profitability.
Enterprise Collaboration is Mobile Collaboration [ Source: BOX ]
October 2012- In today's mobile world, IT has a new challenge on its hands: ensuring that users can access and collaborate on content anytime, anywhere and on any device. There are five key challenges, including accommodating consumer-driven IT, making it easy to connect to content, realizing mobile ROI from legacy platforms, exploiting the social-business, and maintaining control while providing a simple user experience. Learn more about these challenges and how to overcome them.
10 Critical Sales Management Reports that Salesforce.com Can't Generate and 10 Reasons to Care [ Source: Birst ]
July 2012- Birst's Salesforce Reporting and Analytics helps sales managers analyze all of the critical salesforce.com data to uncover insightful pipeline information. Combining sales data with marketing, financial and operational data to obtain a comprehensive view of the pipeline is where Birst excels. Birst enables sales managers to address risks and issues proactively and make course corrections quickly.
Looking to switch customer service technology? [ Source: Salesforce.com ]
July 2012- Salesforce.com Service Cloud is now the leader in customer service. Learn what top industry voices have to say about Service Cloud vs outdated technologies.
The Benefits of Modern Customer Service [ Source: Salesforce.com ]
July 2012- This Beagle Research Group executive white paper describes these advantages of switching to a cloud-based contact centers, focusing on lower total cost of ownership, more deployment options and better service results.
Get CRM Magazine's 2012 Service Leader Award Report [ Source: Salesforce.com ]
July 2012- See how the Salesforce Service Cloud took home top honors in the categories of Customer Case Management and Web Support in the March 2012 issue of CRM Magazine, and how Salesforce helps transform top companies into social enterprises.
Engaging Customers in the Social Era [ Source: Salesforce.com ]
July 2012- Top companies now know that social media is a powerful way to listen to their customers. The most successful service teams today are not only monitoring social, they're actively participating in the conversation. Learn how.
The Science of Social Listening for Customer Experience [ Source: Salesforce.com ]
July 2012- Customers today expect immediate service and fast resolutions from the social Web. These conversations are happening right now among millions of people. Are you listening? Learn how your business can transform the customer service experience.
Complimentary Gartner MQ report for CRM Customer Service [ Source: Salesforce.com ]
July 2012- Gartner's 2012 Magic Quadrant for CRM Customer Service Contact Centers looks at vendors responding to the challenge of "any channel" customer engagement. Follow the leaders and see why customers rely on Salesforce to transform their businesses.


text:
Scientific Ruins: The Defunct Atom Smasher Next Door
PODCAST: The Physics of NASCAR
Mysteries of the Glass TransitionWhy do certain liquids transition into glass? There's no easy answer. |
NASCAR Physics Red Rover Listening to the Earth |
PhysicsQuestPhysicsQuest in full swing! Finished with this year's PhysicsQuest? Want to receive a certificate for your class and the chance to win a class set of iPods? Then submit your answers here. Only had time to do a few experiments? No problem, even if you submit partial answers you will be in the drawing to receive iPods and other fabulous prizes. It's wintertime, and the swim team of Tesla Junior high has gone to Pasadena, CA for their yearly winter training camp. The state championship meet is coming up, where they will face the unbeaten Edison Middle School Wizards of Menlo Park, IN. Coach Henri Toueaux will stop at nothing to secure a new trophy for his office, and he doesn't care who he leaves in his wake, including his team. The PhysicsQuest kits have been sent, and teachers across the country are helping Spectra stop H. Toueaux. If you weren't able to receive a kit this year you can still be part of the fun. Download the manual and create your own kit. You can still submit answers, receive a certificate and be eligible for prizes. Join our Facebook group to be part of the fun. |
Featured TopicQuantum Mechanics
Comic BooksRead all of our physics comic books online, and follow the adventures of Spectra, the original laser superhero. |
Science off the SphereAstronaut and chemist Dr. Don Pettit did physics
demos that are out of this world while he was aboard the International
Space Station. Now you can enjoy videos of his fantastic micro-gravity experiments safely on the surface! |
Physics Stuff
View and Order Physics PostersPurchase Posters, Spectra Sound, Tshirts and More in the APS store. |
Resources for EducatorsPhysicsCentral runs programs for all ages with the goal of making physics fun and interesting for everyone. From coloring books to at home experiments we have something perfect for you and your students to enjoy. |