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Published on March 6, 2014
Author: CorporateExcellence
Source: slideshare.net
Reputation Online Comments Report 2014 Results and Conclusions
Document prepared by Corporate Excellence – Centre for Reputation Leadership Llorente & Cuenca February 2014 Reference Number: M–6366–2014 www.corporateexcellence.org Sagasta 27, 3 Izq. B 28004 Madrid (Spain) +34 91 445 18 18 firstname.lastname@example.com
Contents 01. Introduction 04 02. Trends 07 03. Findings 13 By Sectors 14 By Dimensions 17 By Stakeholders 19 By Networks 22 04. Model 24 Study Sample 25 Analysis variables 26 Dimensions and stakeholders 27
Introduction 01
Introduction Digital economy, characterized by wide access to large volumes of information, immediacy of its circulation as well as ubiquity of online communications, is shaping a new informational ecosystem, where the power of supporters and detractors is multiplied. Democratization brought about by new technologies enables any individual to generate content and create their own communities and audiences. This context implies important challenges for corporate reputation management, where reputation is understood as a set of collective evaluations that an organization evokes in its stakeholders and that are able to lead to value– generating behaviours. Thus brands may only be successful if they are able to participate in those networks that are interesting for their stakeholders and establish long–term relations, unleashing favourable behaviours. In this scenario, corporate communication is making a U–turn, and companies are likely to face a new challenge – brand journalism, a new way of communication brought about by the influence of the Internet and the proactive attitude assumed by stakeholders. Today power is defined by the ability to recommend: people believe the experience of their peers. This new scenario is radically different from the traditional communication process based on massive one–way streaming of messages aiming to persuade stakeholders and encourage them to purchase a product. Fragmentation of the audience into multiple channels, equality of products and services in terms of impact, as well as erosion of trust experienced by companies and institutions urges companies to employ a new communication model. This model is based on creating a strong identity relevant for stakeholders and able to generate identification ("building beliefs") that leads to action and encourages an organization's key stakeholders to share the beliefs of this organization voluntarily. Shared beliefs encourage stakeholders to recommend products, services and the organization proper to all individuals that form their network. Thus the new communication model turns stakeholders into companies' key ambassadors. This communication model is not based on the capacity to persuade. Instead, it uses the enormous potential of communication to unleash the powerful influence of stakeholders' favourable attitudes and behaviours towards companies. Creation of relevant content for stakeholders as well as intensive use of technologies and social networks is the most effective way to multiply and reinforce the effect of advocacy, generating business, strengthening relations with the stakeholders, building strong brands and an excellent reputation for the organization. Currently, 93% of companies report generating brand content, but point out that only 42% of these cases are effective1. Today more than ever brands need to change the way they relate to their key stakeholders and understand what really works in the new digital context. 1. B2B Content Marketing Trends 2014, IAB. Available at: http://www.iab.net/media/file/B2BResearch2014.pdf 5 Online Comments Report
That's why Corporate Excellence – Centre for Reputation Leadership jointly with Llorente & Cuenca launched the Online Comments Reports, drawing on the analysis model titled BEO – Balance the Expresiones Online (Analysis of Online Comments, BEO). The present report summarizes the results of the 3rd issue and the previous year, and is a rigorous analysis of comments made voluntarily on the Internet as well as their impact by the dimensions that constitute corporate reputation: Products and Services, Innovation, Finance, Workplace, Citizenship, Leadership and Governance. evaluations expressed by stakeholders of different companies at different online communication platforms. This strategic focus has been applied to 71 companies based in Spain, Argentina, Brazil, Colombia, Ecuador, Peru and Portugal. The Report aims to help organizations understand the new information environment which emphasizes management of the growing number of stakeholders who have access to digital technologies. The report contains a map of stakeholders that actively use the Internet and the networks that should be taken into account at the time of developing a strategy of positioning on the Internet: the real–time network Twitter, the social network Facebook, the multimedia network YouTube, and the hypertextual network Google. The report identifies relevant content for different audiences and helps to map key reputational risk areas for companies. Annual results of the Online Comments Report help us to identify emerging trends in the area of corporate reputation on the Internet, and interpret Online Comments Report 6
Trends 02
Trends Analysis of 78,896 URLs, 45,063 mentions, 71 corporate brands and 16 industries carried out for the 3rd issue of Online Comments Report allowed analysts to pinpoint some communication trends that help to spot improvement opportunities that may be used by companies with regard to their reputation on the Internet. 1. Consumer Electronics tops the chart and changes the scenario The 3rd issue of the Online Comments Report incorporated some new sectors that have changed the analysis landscape completely as compared to previous report. Consumer Electronics sector took over Telecommunications both by awareness and recognition and currently demonstrates top results by awareness and recognition. Good positioning of this sector is explained by higher than average awareness and favourable comments by such dimensions as Citizenship, Innovation and Products and Services. YouTube is the friendliest platform for Consumer Electronics (large volume of comments and a good level of these comments' recognition is demonstrated). 2. Hotels gain ground and stake on local presence Hotels was one of the sectors that saw significant changes in terms of awareness. Over the year, hotel chains focused on improving their reputation on the Internet by creating special content, online resources and promotional materials for the countries of their presence. Besides, favourable comments made by customers at different online platforms had a favourable impact on the position of this sector. 8 Online Comments Report 3. Oil and Gas companies as employers Companies of the Oil and Gas sector improved their recognition year on year. The strongly negative charge common for last year's comments gave way to a neutral stance thanks to the ability of these companies to communicate their progress in employee treatment (Workplace dimension). Companies operating in this sector try to improve their image as employers and expressly and consistently encourage young talent. 4. Public opinion demands transparency From being a neutral stakeholder, Public Opinion drifted towards criticism. This, coupled with the fact that the Governance dimension received lowest grades from Internet users in 2013, proves that the web is used by citizens to perform public control of the companies' activities. Sponsorship and CSR activities are still important although this year their awareness results decreased. However, it is clear that these activities are pointless if they are not combined with transparency by all aspects of the company's activity as well as its commitment to ethics and good governance.
5. Internet as the key to customer–company relations Customers as a stakeholder group experienced important changes in terms of recognition, transforming from a neutral stakeholder into a detractor. Consumers view the Internet as a quick way of making their claims and complaints heard. This is especially true of Twitter and Facebook (corporate pages in these networks), where customers share their opinions about companies' service, and usually these opinions are negative. In this context companies are urged to develop a good customer service in social networks in order to optimize the process of managing responses, claims and suggestions that customers publish online. A good management process improves overall corporate reputation. 6. Journalists are active users of online networks Journalists enjoyed a higher level of awareness as compared to 2012 and became the No.1 stakeholder group by awareness in many sectors, e.g. Finance, Governance and Products and Services. This increase in awareness ran parallel to proliferation of journalists' personal profiles on the web. Corporate websites and profiles of the mass media contain links to private pages of journalists where they share information, opinions and discuss current events. Thus, in order to achieve communication objectives, companies need to establish new ways of communicating with journalists by means of the Internet. 7. Google is still the king Just like in 2012, the hypertextual network Google achieved the best results by awareness (better reach) and further increased its results by recognition (better evaluation). This positive trend, especially in terms of recognition, is due to continued efforts of companies, which, apart from generating awareness among other stakeholders, continued working towards expanding their online presence and creating own content. Similar to the 2012 issue, the positions of Twitter and Facebook deteriorated both in terms of awareness and recognition, making these networks a hostile environment for companies. Online Comments Report 9
Findings 03
Findings This section contains research results, presenting them by sectors, dimensions, stakeholders and platforms (networks). This year, in order to monitor data dynamics year on year, we analyzed 78,896 URLs, 45,063 mentions, 71 corporate brands and 16 industries. Research analyzes the data as of December 20132. 3.1 By Sectors Notable changes have been observed in terms of recognition (evaluation contained in comments) by different sectors. As for awareness, only slight changes have been observed in the dynamics by sectors. Important awareness changes: Telecommunications sector increased its general position two–fold largely due to greater awareness achieved in such dimensions as Finance, Innovation and Citizenship. Greater awareness was also achieved by the Hotels sector, which has also improved its recognition level due to better results in the categories of Finance, Workplace and Products and Services. Recognition Results by sectors 2013 6% 4% Consumer Electronics Beer Production 2% Water Supply Retail Fashion Automotive Insurance Foods Production Delivery Services Hotels Telecommunications Power Generation Oil and Gas 0% Banking –2% Passenger Transport Transport Infrastructure –4% –6 –250% 0% 250% Awareness 2013 2. Since we are not using any universal reputation measurement tool that could serve as a reference for absolute values, the findings are presented as the difference between the company's result and an average for analysed elements, in relative terms. 14 Online Comments Report
Better recognition was achieved by the Water Supply industry (a shift from largely critical to largely favourable comments). This trend is explained by good results in Products and Services, as well as Citizenship categories. Fashion and Insurance sectors were included into the analysis in December 2012, and have seen important changes by recognition since then. Fashion's positions worsened due to the comments made in the category of Governance and posted by employees and public institutions. Positions of Insurance by recognition have also deteriorated due to low scores by Leadership, Innovation and Citizenship, leaving this sector below average by awareness and recognition. Recognition Results by sectors 2011 3% Retail 2% Telecommunications 1% Hotels Banking 0% Food Production Passenger Transport Delivery Services Water Supply –1% Oil and Gas Power Generation Transport Infrastructure –2% –3% 100% 0% 100% Results by sectors 2012 3% 2% Telecommunications 1% Food Production In December 2013, three new industries were incorporated into the analysis: Beer Production (Cruzcampo, Estrella Damm, Estrella Galicia, Heineken, Mahou and San Miguel,), Consumer Electronics (Apple, Nokia, Samsung and Sony) and Automotive (Citröen, Peugeot, Renault, Seat and Volkswagen). We will not be able to discuss the evolution of these sectors until the next issue. However, their results this year may be compared to the results of other sectors by awareness and recognition. Apart from that, new companies were added to the analysis in the sectors of Banking, Power Generation, Water Supply and Insurance. Consumer Electronics is the leading sector by awareness and recognition. Such good results are explained by high scores in Innovation, Products and Services, and Leadership both in terms of awareness and recognition. Governance and Workplace are the dimensions that yielded lowest scores. 200% Awareness Recognition Two significant recognition changes should be noted as compared to previous year: an increased number of critical comments about Transport Infrastructure largely made by journalists, employees and professionals resulted in deterioration of this sector's position. Evaluation of the Oil and Gas sector has improved, upgrading its recognition level from very critical (–2) to neutral. The improvement is attributed to better scores by Workplace, Innovation and Products and Services. Retail Hotels Banking Power Generation Passenger transport 0% Transport Infrastructure Delivery services Water Supply –1% Oil and Gas –2% –3% 100% 0% 100% 200% Awareness 2012 Meaningful changes Please note that the X–axis and Y–axis values may vary from year to year, and corresponding adjustments are needed in order to compare the graphs. Online Comments Report 15
Beer Production and Automotive are close to average by awareness. Beer Production has good results in terms of recognition due to comments made by companies themselves and journalists. YouTube is the most favourable platform for beer producers. The Automotive industry is in the middle of the chart by recognition, showing divided opinions in the Finance dimension. • Hotels (nt 6%; nb –0.6%): AC Hoteles, Marriot, Meliá Hotels International and NH Hoteles. The list of sectors by awareness (from highest to lowest results): Consumer Electronics, Fashion, Telecommunications, Oil and Gas, Hotels, Food Production, Retail, Automotive, Beer Production, Passenger Transport, Banking, Power Generation, Insurance, Delivery Services, Transport Infrastructure and Water Supply. • Automotive (nt –34; nb 0.5%): Citroën, Peugeot, Seat, Renault and Volkswagen. In terms of recognition, Telecommunications is no longer the chart leader. This year's list (from highest to lowest results): Consumer Electronics, Beer Production, Water Supply, Retail, Automotive, Fashion, Insurance, Food Production, Delivery Services, Telecommunications, Hotels, Oil and Gas, Power Generation, Banking, Passenger Transport and Transport Infrastructure. Results in detail Further below each sector's percentages by awareness (nt) and recognition (nb) are presented: • Consumer Electronics (nt 476; nb 3.7%): Apple, Nokia, Samsung and Sony. • Fashion (nt 371; nb 0.4%): Adolfo Domínguez, H&M, Mango and Zara. • Telecommunications (nt 144%; nb –0.5%): Ono, Orange, Telefónica and Vodafone. • Oil and Gas (nt 32 %; nb –0.8%): Cepsa, BP, Repsol and Shell. 16 Online Comments Report • Food Production (nt –22%; nb 0.1%): Coca Cola, Danone, Leche Pascual and Nestlé. • Retail (nt –33%; nb 1%): Amazon, El Corte Inglés, Inditex and Mercadona. • Beer Production (nt –74; nb 1.8%): Cruzcampo, Estrella Damm, Estrella Galicia, Heineken, Mahou and San Miguel. • Passenger Transport (nt –83%; nb –1.73%): Alsa, Iberia and Renfe. • Banking (nt –91%; nb –1.6%): Bankinter, Banco Popular, Bankia, BBVA, CaixaBank, La Caixa, ING Direct and Santander. • Power Generation (nt –92%; nb –0.9%): Enagás, Endesa, Eon, Iberdrola, Gas Natural Fenosa and Red Eléctrica. • Insurance (nt –93; nb 0.2%): Axa, Catalana Occidente, DKV, Mapfre and Mutua Madrileña. • Delivery Services (nt –98%; nb 0%): Correos, DHL, Fedex and MRW. • Transport Infrastructure (nt –98%; nb –3.0%): Adif, AENA and Puertos del Estado. • Water Supply (nt –98%; nb 1.69%): Agbar, Aqualogy and Canal de Isabel II.
3.2 By Dimensions compared to last year: neutral tone has given way to favourable comments. Significant changes have been observed in Governance, Innovation and Workplace, especially in terms of recognition. Workplace is still among the dimensions with lowest recognition results. A slight increase of the number of negative comments is observed year on year, confirming an overall critical stance of Internet users in this regard. Governance has seen a steep decline in terms of awareness and recognition. The extent of exposure halved, while the tone of comments shifted from neutral to critical. Overall evaluation results of this dimension are lower year on year. Innovation achieved best results by recognition. Clearly positive dynamics is traceable as Similar to last year's results, the comments that get higher exposure are the ones related to the Products and Services dimension. Recognition level of this dimension improved this year, indicative of the positive trend as compared to largely neutral tone reported last Recognition Results by dimensions 2013 10% 7,5% Innovation 5% Leadership 2,5% Products and Services Citizenship 0% Finance –2,5% Workplace –5% –7,5% Governance –10% –200% 0% 200% 400% Awareness 2013 Online Comments Report 17
The list of dimensions by awareness (from top to bottom positions): Products and Services, Innovation, Leadership, Citizenship, Governance, Finance and Workplace. Results by dimensions 2011 Recognition year. The position of Finance and Citizenship dimensions is below average by awareness and around the average level by recognition. 2% 1,5% 1% Innovation Leadership 0,5% In terms of recognition, the research yielded the following list (from top to bottom positions): Leadership, Products, Citizenship, Finance, Workplace and Governance. Products and services Citizenship 0% Finance Workplace –0,5% –1% Governance –1,5% Results in detail –2% –200% 0% 200% 400% Awareness • Products and Services (nt 321%; nb.2 %): efficient claim management, meeting the customer needs, quality– price relationship, quality of products/ services, good customer service. • Innovation (nt –24%; nb 4%): launch of innovative products or services, easy adjustment to changes, business innovations. • Leadership (nt –45%; nb 3.8%): strong and respected leadership, good organisation, clear vision of the future. Results by dimensions 2012 Recognition Further below each dimension's percentages by awareness (nt) and recognition (nb) are presented: 2% 1,5% 1% Leadership 0,5% Governance • Governance (nt –59%; nb –7%): ethical behaviour, responsible use of power, open access to information and transparency. • Finance (nt –61%; nb 0%): growth potential, generation of profit, good results. • Workplace (nt –76; nb –3%): a good place to work, fair remuneration, equal opportunities, care about health and well–being of the employees. 18 Online Comments Report Citizenship Finance –0,5% –1% Workplace –1,5% –2% • Citizenship (nt –53%; nb 0.32%): protection of the environment, positive contribution to the society, support of social causes. Products and services Innovation 0% –200% 0% 200% 400% Awareness 2012 Meaningful changes Please note that the X–axis and Y–axis values may vary from year to year, and corresponding adjustments are needed in order to compare the graphs.
3.3 By Stakeholders – Journalists top the list by awareness, becoming one of the most important stakeholder groups along with Companies and Professionals. At the same time, Public Opinion and Customers intensified their criticism. As for stakeholders, our conclusions are based on the following findings: • Companies continued focusing on their online activities and corporate communication channels, which had a favourable impact on the overall recognition level. – NGOs, Trade Unions and Activist Groups kept their below the average position by both variables. Awareness deteriorated year on year, while recognition points to growing criticism on the part of these groups. • Changes have been observed in the following stakeholder groups: – Public Opinion and Customers scored much lower on awareness and underwent significant changes in terms of recognition, shifting from neutral to clearly negative impact. – Employees achieved a higher level of recognition (above 5%), while recognition achieved by Public Institutions sank as low as –2%. Recognition Results by stakeholders 2013 6% Companies 4% Employees 2% 0% NGOs, Trade Unions... Professionals Journalists Public Institutions Customers Investors Public Opinion Shareholders –2% –4% –6% –200 100% 0% 100% 200% Awareness 2013 Online Comments Report 19
Results by stakeholders 2011 Recognition • The list of stakeholders by awareness (from top to bottom): Journalists, Companies, Professionals, Public Opinion, Customers, Employees, NGOs and Trade Unions, Public Institutions, Shareholders, Investors. • The recognition list (from top to bottom): Companies, Employees, Professionals, Public Institutions, Journalists, Shareholders, Public Opinion, Customers, Investors, NGOs and Trade Unions. 4% Companies 3% 2% Employees Professionals 1% Public Opinion Journalists 0% Public Institutions Investors Customers –1% –2% Results in detail Shareholders –3% NGOs, Trade Unions... Further below each stakeholder group's percentages by awareness (nt) and recognition (nb) are presented: • Companies (nt 114%; nb 13%): corporate and public relations channels used by the company. –100% 0% 100% 200% Awareness Results by stakeholders 2012 Recognition • Journalists (nt 208%; nb –0.46%) communication professionals who express an opinion or inform others about the brand with respect to the Finance dimension (economic sections or the mass media), Products and Services, Leadership and Innovation (specialised publications), Citizenship (general/local mass media) or Governance (general or political publications). –4% 6% Companies 4% 2% Professionals Public Institutions 0% Employees Customers Journalists Public Opinion Shareholders NGO's, Trade Unions... –2% –4% • Professionals (nt 96%; nb 0.6%) collaborators or competitors in the sector who talk about the brand, covering different dimensions of its reputation. • Public Opinion (nt 87%; nb –2.96%): physical persons or legal entities that express an opinion about a brand without clear association with any other category. 20 Online Comments Report –6% 100% 0% 100% 200% Awareness 2012 Meaningful changes Please note that the X–axis and Y–axis values may vary from year to year, and corresponding adjustments are needed in order to compare the graphs.
• Customers (nt –55%; nb –3.5%): physical or legal persons who refer to brands from the viewpoint of Products and Services and express an opinion about the quality or price of the product or service. • Employees (nt –72%; nb 7%): persons who identify themselves as workers of the company. • NGOs, Trade Unions and Activist Groups (nt –87%; nb –5%): physical or legal persons whose criticism affects different dimensions of the brand reputation, for example Workplace (trade unions), Citizenship (NGOs), Governance (parties), Products and Services (associations of consumers), etc. • Public Institutions (nt –92%; nb 0%): representatives of the authorities (physical or legal persons) who express opinions or inform others about the brand based on their competencies and with regard to different reputation dimensions. • Shareholders (nt –97%; nb –2%): actors that identify themselves as founding partners of the company. • Investors (nt –98%; nb –4%): physical or legal persons who express an opinion about a brand related to the Finance dimension. Online Comments Report 21
3.4 By Networks From the viewpoint of perception on the Internet and its key networks and their effect on reputation, the following conclusions have been made. YouTube's level of awareness declined, although its recognition improved, making it a favourable environment given the importance that companies attribute to multimedia content. Google is still the best network for improving corporate reputation, as it tops the list both by awareness and recognition. An important increase in the level of recognition has been traced year on year: the network considerably improved its positions largely due to companies' online resources. Twitter is again found to be a hostile space. The network is at the end of the list by awareness and recognition, and its position by both variables declined. The list of networks both by awareness and recognition (from top to bottom): Google, YouTube, Facebook and Twitter. This year's results confirm last year's conclusion that Facebook is a hostile environment for companies. Besides, the network's awareness level is still below average. Recognition Results by networks 2013 10% 7,5% Google 5% 2,5% YouTube 0% Facebook –2,5% –5% Twitter –7,5% –10% –100% –50% 0% 50% 100% Awareness 22 Online Comments Report 2013
Results in detail: Results by networks 2011 Recognition Further below each network's percentages by awareness (nt) and recognition (nb) are presented: • Hypertextual network (nt 121%; nb 6%): Google. • Multimedia network (nt 11%; nb 1%): YouTube. • Social network (nt –32%; nb –2%): Facebook. • Real–time network (nt –77%; nb –6%): Twitter. 1% 0,75% Facebook 0,5% 0,25% YouTube 0% Google –0,25% –0,5% Twitter –0,75% –1% –50% 0% 50% 100% Awareness Recognition Results by networks 2012 2% 1,5% 1% 0,5% Facebook 0% Youtube Google –0,5% Twitter –1% –1,5% –2% –50% 0% 50% 100% Awareness 2012 Meaningful changes Please note that the X–axis and Y–axis values may vary from year to year, and corresponding adjustments are needed in order to compare the graphs. Online Comments Report 23
Model 04
Model Analysis of Online Comments developed by Llorente & Cuenca with Corporate Excellence – Centre for Reputation Leadership is an instrument of managing corporate reputation online, providing useful information to reputation managers thus improving evaluation of companies by stakeholders. 4.1 Study Sample main objective is to maintain and facilitate communication between individuals with common interests rather than mere publication of content. This category includes services like Facebook, Google+ or LinkedIn. In order to analyze online comments that may affect corporate reputation, research focused on the universe and sample described below. Universe The universe of the study was defined as all messages about analyzed companies published through different networks on the Internet. We define these messages as direct expressions of stakeholders' knowledge of the companies' activities and their evaluation of these activities made over the Internet. In order to reflect the heterogeneity of the analysed messages and in order to be able to use coherent normalisation elements, we divided the research universe into four big parts: • Hypertextual network. Refers to all permanently open formats that are used above all for reading hypertexts (expanded text content): websites, online media, blogs, forums, etc. This format is usually accessed through large search engines (Google, Bing, etc.). • Multimedia network. This format is defined by the nature of its content based on graphic and audiovisual elements (videos, presentations, picture galleries, etc.). The spaces that channel the traffic in this environment are websites like YouTube, Flickr or Slideshare, among others. • Social network. This format is characterised by a closed communication environment based on interpersonal relations, whose 25 Online Comments Report • Real–time network. This format is characterised by the interpersonal communication environment with closed interaction and open publication based on rapid exchange of short and concise messages. The most representative service in this category is Twitter. Research Sample Selection of the sample for the research aimed to achieve adequate representation of each of the abovementioned four categories. In order to achieve it, we first identified the most important networks by each category and thus picked samples for further analysis. More specifically, we chose the following networks: • • • • Hypertextual network: Google. Multimedia nework: YouTube. Social network: Facebook. Real–time network: Twitter. After that, a search of study objects was carried out using the search engines of each network. The mechanism of these search engines is set to show search results by relevance, thus yielding the most representative results for each platform. We then held flexibility tests in order to determine the number of results to analyse,
i.e. the minimum number of analysis units, to which our metrics may apply. We have chosen 100 results per each network. Finally, we established coefficients by assigning weight to each network category of the study, based on their relative importance in public communication over the Internet. • • • • Hypertextual network: Google (50%). Multimedia network: YouTube (20%). Social network: Facebook (20%). Real–time network: Twitter (10%). 4.2 Analysis variables In order to evaluate online comments that may affect reputation, we used two analysis variables that helped us to understand and describe this phenomenon using the following definitions: • Awareness (Notoriedad, Nt) refers to expression of intensive knowledge about a company over the Internet which may be influenced by the accuracy of interpretation, planning, execution/evaluation of resources and channels that host online content. It is "the quality of being known", something "public and known by everyone". When applied to reputation, it reflects an expression of knowledge about a company published on the Internet. "How well it is known". • Recognition (Notabilidad, Nb) stands for expression of evaluations referring to companies exchanged over the Internet between persons, which may be influenced by the accuracy of interpretation, planning, execution/evaluation of the company's participation in online interactions. Recognition is defined as the "quality of being noticed", something "worth noting, attention or care". The term may also refer to a "person known for their good qualities or merits". When applied to reputation, it reflects an evaluation received by a company from its stakeholders on the Internet. "How it is evaluated". The analysis thus yields indices that reflect each dimension, which then may be represented in the Cartesian coordinate system, where the X–axis represents awareness and Y–axis represents recognition or evaluation. A) Awareness Awareness index combines two indicators: presence and reach. Online Awareness: ∑4i=1ci* fi(presence i, reach i) Presence Presence is defined as the number or volume of messages that make a reference to the object of study at different Internet networks. In order to analyze this parameter, we employ the following metrics: • Hypertextual network. Number of results yielded by a search at google.com. • Multimedia network. Number of results yielded by a search at youtube.com. • Social network. Number of results yielded by a search at facebook.com. • Real–time network. Selection of 100 most relevant tweets on the global level, according to the relevance algorithm developed by Topsy Pro3, Twitter–based social search tool. Reach Reach is defined as the global impact of messages included into the presence indicator. The following metrics are used to analyze this parameter: • Hypertextual network. Number of links that contain text related to the reference search at google.com. 3. "Relevance Score is based on a weighted score that combines various factors. The factors include the influence of the authors of all the citations, the extent to which each citation matches the query terms, and the time distribution of the citations matching the query term. Citations are tweets that have been retweeted or tweets that have links". Online Comments Report 26
• Multimedia network. Number of reproductions achieved by 20 most visited videos among those yielded by the reference search at youtube.com. • Social network. Number of members or followers achieved by 20 most popular pages or groups among those yielded by the reference search at facebook.com. Authority Finally, we estimated authority, defined as the influence potential associated with the source of message included in the sample. In order to analyze it, we used the following analysis units: • The real–time network. Number of RT in the last few days of the reference search at twitter.com. • Hypertextual network. Number of links related to the main domain in each message of the sample (100 most relevant results of the Google search). B) Recognition • Multimedia network. Number of reproductions of each of the YouTube videos included in the sample (100 most relevant results). Recognition index combines three indicators: relevance, quality and authority. ∑ Online Recognition: ci* fi(quality i, authority i, relevance i) 4 i=1 Relevance First, we analyzed relevance defined as the level of intensity related to the mention of the study object in analyzed sample messages. In order to analyze this indicator, we used a scale from 1 to 5, where 1 stands for "very low" and 5 stands for "very high". Analysts assigned scale value to each of the sample messages by estimating the visibility of its key content elements (title, URL, bold font, images, etc.) Quality After that, we study quality (evaluation) defined as the positive or negative charge of the opinion about an object, transmitted in the message chosen for the sample by applying corresponding attributes of reputation dimensions. In order to analyze this indicator we used a scale from 1 to 7, where 1 stands for "strongly disagree" and 7 stands for "strongly agree". Analysis assigned a scale value to each of the messages in the sample by carrying out a denotative and connotative analysis of its meaningful content (title, body of the message, comments, images, etc.). 27 Online Comments Report • Social network. Number of members or followers of all Facebook pages or groups included in the sample (100 most relevant results). • Real–time network. Number of followers of those Twitter users whose messages were included into the sample (100 most relevant results). 2.3 Dimensions and stakeholders Apart from the variables, Analysis of Online Comments estimates two key factors: reputation dimensions and involved stakeholders. Dimensions • Analysis studied each of the messages included in the sample, analyzed their content and determined which reputation attributes they affect, linking each analysis unit with one of the following reputation dimensions (established by Reputation Institute in their RepTrakTM methodology): • Products and Services: efficient claim management, meeting the customer needs, quality–price relationship, quality of products/services, good customer service.
• Workplace: a good place to work, fair remuneration, equal opportunities, care about health and well–being of the employees. • Governance: ethical behaviour, responsible use of power, open access to information and transparency. • Innovation: launch of innovative products or services, easy adjustment to changes, business innovations. • Leadership: strong and respected leadership, good organisation, clear vision of the future. • Citizenship: protection of the environment, positive contribution to the society, support for social causes. • Finance: growth potential, generation of profit, good results. Stakeholders Analysts studied each message in the sample and established actors involved in the communication based on its content: • Public Opinion: physical persons or legal entities that express an opinion about a brand without clear association with any other category. • Customers: physical or legal persons who refer to brands from the viewpoint of Products and Services and express an opinion about the quality or price of the product or service. its reputation. If professionals identify themselves as workers of the company, they are included into the Employees group. • Investors: physical or legal persons who express an opinion about a brand related to the Finance dimension. If they identify themselves as partners of the company they are called Shareholders. • Journalists: communication professionals who express an opinion or inform others about the brand with respect to the Finance dimension (economic sections or mass media), Products and Services, Leadership and Innovation (specialised publications), Citizenship (general/local mass media) or Governance (general or political publications) • Public Institutions: representatives of the authorities (physical or legal persons) who express opinions or inform others about the brand based on their competencies and with regard to different reputation dimensions • NGOs, Trade Unions and Activist Groups: physical or legal persons whose criticism affects different dimensions of the brand reputation, for example Workplace (trade unions), Citizenship (NGOs), Governance (parties), Products and Services (associations of consumers), etc. • Companies: corporate and public relations channels used by the company. • Professionals: collaborators or competitors in the sector who speak about the brand, covering different dimensions of Online Comments Report 28
Copyright Corporate Excellence – Centre for Reputation Leadership, Madrid 2014 ©2014 Corporate Excellence – Centre for Reputation Leadership Business foundation created by large companies to professionalize the management of intangible assets and contribute to the development of strong brands, with good reputation and able to compete in the global market. Its mission is to be the driver which leads and consolidates the professional management of reputation as a strategic resource that guides and creates value for companies throughout the world. Legal Notice This document is property of the Corporate Excellence – Centre for Reputation Leadership and has as its objective to share business knowledge about Brand, Reputation, Communication and Public Affairs Management. Corporate Excellence – Centre for Reputation Leadership is the owner of all the intellectual property rights of the images, texts, designs and any other content or elements of this product and has the necessary permission for its use, and therefore, its copy, distribution, public release or transformation is prohibited, without express authorization from the owner.
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Sounds of the season greeted me as I meandered through Cerritos Town Center. In shop after shop I was invariably wished a "Merry Christmas" as those paid to separate me from my hard-earned dollars rang up my purchases. From the swankiest stores to the little ma-n-pa shops, everyone seemed intent on wishing me the best Christmas ever.
As I drove along the broad, tree-lined avenues that surround my home, I was struck by how many of my neighbors were in the Christmas spirit. Tens of thousands of dollars had been spent on lighting and decorations. Nativity scenes dotted various lawns. "Merry Christmas" screamed at me from so many of my neighbor's lawns and in so many shapes, sizes, varieties and colors (not to mention the many different types of lighting used) that it was hard not to get a little worked up.
For those who know me best, you know that I'm not a big fan of Christmas with all its crass commercialism. For the past several years the lead up to Christmas has been made especially tiresome because of the need of certain of these self-proclaimed Christmas guardians to claim that a war on Christmas and Christians has been declared. Likening themselves to the martyrs of ancient days, these self-proclaimed guardians of "tradition" have bullied even the news-media to accept this far-fetched notion that the Christ of Christmas is being done away with.
Call me a skeptic, but I greeted the news of this little "war" with full salt-shaker in hand, and with good reason. The beautiful carols of my childhood still ring out. The Salvation Army bell ringers still greet me in front of nearly every store. Wishes for a Merry Christmas are still arriving, sent from stranger and friend alike. What war?
Ah, but to listen to Bill O'Reilly, of Entertainment Tonight fame (yes…he was originally a purveyor of celebrity and entertainment gossip), tell it, or to hear Jerry Falwell or Jim Dobson (of "I see gay people!" infamy), one would think that Christ and Christmas were in their last throes. Über-Conservative sexpot Ann Coulter was all over the airwaves in the lead-up to the Holidays talking about the exclusion of Christians from the fabric of America. Did I miss something?
This Holiday Season, as I have spent time reflecting on what Christmas is all about (and for those confused, it ain't about the presents or the trees or the lights or the parties), I have begun to really pay attention to Jesus' teachings from what we know of as the Sermon on the Mount. "Blessed are the peacemakers for they shall be called the sons of God" - Matt 5:1 (NIV). As I have thought more and more about this teaching, another scripture has begun running around through my mind; II Peter 2:1 (The Message) says: "But there were also lying prophets among the people then, just as there will be lying religious teachers among you. They'll smuggle in destructive divisions, pitting you against each other - biting the hand of the One who gave them a chance to have their lives back!"
Those that broker in war cannot truthfully be called peacemakers. These purveyors of war have skillfully smuggled "in destructive divisions pitting" us against each other. Why? Could it be because they worship another god? Has the allure of money, power and prestige become more important than humbly following in the path that Christ blazed?
Galatians 5:17 (KJV) says that we have been "called unto liberty" but that we aren't to use "liberty as an occasion to the flesh, but by love serve one another." Being a Christian, or follower of Christ, carries a responsibility to serve others. Apparently ministry after ministry and pundit after pundit are more interested in serving themselves and their bank accounts…all in the name of Christ.
This week we lost a great American President…Gerald R. Ford. In today's society, men like him are rare – both in politics and in church leadership. Men who are willing to cross the ideological aisle and work with those with whom they may fundamentally disagree. And yet, perhaps all is not lost. I listened to Pastor Rick Warren this past week talk about the level of civility and discourse in our country and how it has seemingly disappeared. He then said that it doesn't have to be this way and in fact is modeling it in his own life.
During this lead-up to a brand new year, I'm working hard at taking Jesus' words to heart…"Blessed are the peacemakers, for they shall be called the sons of God!" Real happiness in the New Year won't come from building my empire…it will come by being a peacemaker and by serving others.

subset: commoncrawl


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Don't let your password, used by anyone else. If you want complete safety & security then you need to secure account with password management tricks.
Always try to create unique & strong passwords, because hackers can easily track & guess the easy passwords like 12345, password, abcd etc.
How to Secure Account by Password Management?
Don't Tell your Passwords to Anyone
Make a point not to impart your passwords to anybody, regardless of whether it is your dear ones. Additionally, never give your mystery points of interest, for example, username to anybody over telephone or email.
Make Unique Passwords
The more drawn out the secret word, the harder it is to figure by anybody.
Make your passwords no less than 12 characters in length with a mix of capitalized and lowercase letters, numerals and other extraordinary characters.
Empower Two-Factor Authentication
Two-factor verification is an extra layer of security which gives assurance to all your basic records from e-dangers.
During the time spent 2FA, not just a username and a secret key is required, yet additionally the subtle elements which just the client knows and has.
ATM machine is a decent case of 2FA where bank card and a PIN is required, for the exchange to be completed.
Continue Changing Passwords on Regular Basis
Changing your passwords once a month is one of the secret word administration best practices to make it extreme for digital programmers to figure your delicate certifications.
In this manner, it is prudent to transform them an opportunity to-time.
You Can Also Use Online Password Manager
Utilize an online secret word director is an apparatus to keep your online accreditations sheltered and secure. It stores every one of your passwords, and keep you signed in so you don't need to recollect much.
Don't use Password Related to Personalized Information
Passwords in view of your own data, for example, date of birth, name and so forth., ought not be utilized. Utilizing such data makes it simple for assailants to split your passwords.
For more details, check : Mcafee Install


text:
Fed, confident in economy, details end of bond-buying program
WASHINGTON - The Federal Reserve said Wednesday that it planned to stop adding to its bond holdings in October, in a sign of its confidence that the economy is gaining strength even as the central bank gradually withdraws its support.
The decision, described in an account of the Fed's most recent policymaking meeting in June, signals the end of one of the central bank's most aggressive efforts to stimulate the economy. The Fed, which started reducing its monthly purchases in January, said it planned to add a final $100 billion to its holdings of Treasuries and mortgage-backed securities over the next four months, for a total of $1.5 trillion.
But the account underscored that many Fed officials remained guarded in their optimism about the economy. It also suggested that they had not yet decided when to take an even more important step in their retreat: raising short-term interest rates for the first time since December 2008.
Investors generally expect the Fed to start raising interest rates next summer. The Fed said the decision to end bond purchases in October, rather than continuing purchases at a nominal level until the end of the year, should not be interpreted as evidence that rate increases were likely to begin sooner.
"Most participants viewed this as a technical issue with no substantive macroeconomic consequences and no consequences for the eventual decision about the timing of the first increase in the federal funds rate," the minutes said, referring to the benchmark interest rate that the Fed uses to influence borrowing costs for consumers and businesses.
Fed officials disagree about the pace of retreat in large part because they disagree about how much more monetary policy can accomplish. Five years past the end of the Great Recession, the share of adults with jobs has barely recovered, inflation remains below the level the Fed regards as healthy, and economic output remains weak. Officials are increasingly convinced that some of this damage is permanent - or at least, that it cannot be fixed by holding down borrowing costs - but they differ on the depth of the damage.
At the June meeting of Federal Open Market Committee, they debated why the housing market weakened over the last year, whether sidelined workers would return to the labor market in large numbers, and when inflation would start to rise.
Since last year, however, they have been in firm agreement that the time has come to stop buying bonds.
The purchases are intended to reduce borrowing costs for businesses and consumers, and to encourage risk-taking by investors. But the effect of the Fed's asset purchases, and similar efforts undertaken by central banks in Britain and Japan, remains highly contentious. Officials and academics disagree about how much, if at all, the purchases have reduced the cost of mortgages and other kinds of consumer and business loans. They also disagree about the consequences. Warnings about inflation proved to be mistaken, but there is still concern the purchases have destabilized financial markets.
Officials in recent months have expressed particular concern that many investors have grown overly complacent about the Fed's plans, mistaking its predictions about the likely timing of its retreat for bankable certainties. While that sense of certainty is helping to hold down borrowing costs, officials are concerned that it will come at a price if those expectations are disappointed. As investors have discounted the risk of losses, they have driven up asset prices in markets across the globe, raising concerns about potential bubbles.
Such concern is a reason that Janet Yellen, the Fed's chairwoman, has sought to emphasize that the central bank's next steps depend on economic conditions.
Investors, so far, remain largely unshaken.
"This concern about low volatility is somewhat ironic given that it's their policies which are responsible," said Luke Bartholomew, an investment manager at Aberdeen Asset Management.
On Wall Street, stocks climbed after the Fed's minutes were released. The biggest gainer in the Standard & Poor's 500 index was Alcoa. The aluminum giant's earnings, which investors consider to be the official start of the quarterly corporate earnings season, came in well above Wall Street's expectations.
The Dow Jones industrial average rose 78.99 points, or 0.5 percent, to close at 16,985.61.


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Hello,How are you today,My name is Miss Zahlee George.I am a single girl,I saw your good profile in this site (http://ingossa.org) I like to have a good relationship with you,I know that you will grant my request in good faith and understanding. please contact me through my personal email (firstname.lastname@example.com) for more information including my picture,i also have something very important to discuss with you.
Regards Miss Zahlee George
Good Day,
How is everything with you, I picked interest on you after going through your short profile and deemed it necessary to write you immediately. I have something very vital to disclose to you, but I found it difficult to express myself here, since it's a public site.Could you please get back to me on:( firstname.lastname@example.com ) for the full details.
Have a nice day
Thanks God bless
Mr frank.
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British men's wear designer, Renée Bedell.
Trained in men's wear, at what is quickly becoming one of the UK's most exciting exports of men's wear design, Kingston University, Bedell specialises in beautifully tailored garments with original and organic textiles. The delicate refinery of her work is encapsulated through her fragile yet thoughtful persona that is both considered and unsuspecting. It is what Bedell does to the material that creates the story and the SS16 collection.
Unusual luxury materials were sourced from both Japan and Ireland including a collaboration with British mill, Stephen Walters to develop her very own cloth inspired by the blotches and imperfections that were found in the vintage Chinese cloths.
The collection prides itself on the highest quality luxury materials including, Irish linen, Japanese Silk blend jerseys, indigo cottons, denim sourced from Japan as well as delicate super lightweight Egyptian and Italian cottons. Experimental textures have been lasercut on denim and suede, again, inspired by the patterns found in vintage Chinese textiles that document the migration journeys of their ancestors whom they worship. This is also visible through her use of laser cutting of the fabrics that create a visual path that references the cultural element and journey within both the textiles and the materials.
Shapes remain classic yet visionary with Classic tailored shirts, shorts, trousers, blazers and t shirts laying the foundation and oversized wide leg trousers and bomber jackets representing the new. "It is important for my whole collection to tie in with each other as a whole. I make sure every single garment is special and works well on its own. Rarely will a customer buy an entire collection, so I make sure each piece in my collection is a high quality polished product that someone will treasure and love".


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In Michigan family courts, child custody issues are determined by seriously considering the best interests of the child. In most cases, one of the biological parents of the minor child is awarded the primary or sole custody of the child. However, in some cases, the family court judge may find that either or both parents are unfit to be parents. In such cases, parental rights may be terminated by a court order.
In many cases, the court may find that awarding child custody to the biological parent may not serve the best interests of the child. Such cases may be determined on the grounds of chronic neglect of the child or abuse of the child at the hands of the biological parent. In many cases, there may be evidence of the child being sexually abused in the biological parent's home. In such cases, the court may terminate all parental rights.
There may be cases where the child had been previously abandoned by the biological parent. Such parents may lose all parental rights on the grounds of abandonment of a minor child. There may even be cases where the parent is found to be mentally incapable of raising a child. Long-term chronic substance abuse and drug dependency may also render a parent unfit to raise the minor child.
The family court may also find that the biological parent does not have the means to maintain the basic well-being of the minor child. If the biological parent has a prior legal history of his parental rights being terminated for other biological children for reasons that may still exist and persist, the court may find that the best interests of the child are served by terminating the parental rights to the child.
Source: ChildWelfare.gov, "Grounds for Involuntary Termination of Paternal Rights," Accessed on March 19, 2015


text:
in the Comfort Inn & Suites in Boston.
brought these toys with me...
hoping to recapture the happy, loose, fun spirit of music writing and playing after so much super-focused under-the-gun work on the xmas record (which i am quite proud of! just wait...) =)
love from the road!
September 9, 2010
back on the road!
Posted by christophone at 9:14 PM
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text:
Renosha, the leopard who sustained a deep wound in the winter, managed to survive. The predator was spotted by camera traps in Land of the Leopard National Park in April and May.
In late January 2017, camera traps captured images of the young male with a deep wound on his face. Renosha could have been injured when hunting or in a fight with another male for a female or territory. Scientists were not able to make an objective assessment of the wound and the threat to the leopard's life based on the images, but supposed that the animal could lose his right eye.
Then, Renosha did not appear in front of cameras for two months.
The latest camera trap check in the national park showed that Renosha is alive and well: the wound healed over, and his eye was not injured. Judging by the leopard's physical shape, he has no problems hunting. In addition, the animal reappeared in his territory, leaving numerous scratch marks on the ground to stake his claim to this territory.
"Despite the fact that the population of the Far Eastern leopard is growing and today there are about 80 animals in the world, the number of these spotted predators is still extremely low. The death of even one animal is a threat to the entire population. But Renosha survived, once again proving that these rarest big cats with incredibly plastic behaviour are able to overcome the most difficult obstacles," said Tatyana Baranovskaya, director of Land of the Leopard National Park.
The national park employees have been monitoring Renosha since 2013. He is about five now. The leopard got his name in 2015 from employees of the Renova Group, which became his keepers.


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Snoot for bowens S mount studio flash
This is a Bowens mount snoot suitable for many studio flashes.
These are great for adding light to a small area such as back lighting hair.
Includes a removable honeycomb grid for even more directed light.
The conical snoot is great for those cool product shots where the light cascades in to pinpoint the product.
The Snoot allows you to control a column of light placing where you want.
It works great as a hair light too. The SPEED ring allows for quick on and off use. Every studio should have a conical snoot around..
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7 Affordable Health Food Hacks
Eating nutritiously doesn't have to break the bank.
1 / 8
by Olivia DeLong
You want to eat healthy, but after picking up a few items, your budget is blown. Sound familiar? You're not alone. The average four-person American household spends anywhere between $560 and $1270 on food per month.
But according to research from Gallup and Sharecare, nutritious eating can really pay off. One report gave Active Living scores to communities based on four key components of an area's environment. The communities with the highest scores had higher rates of healthy eating habits and produce consumption. Another report ranked some of the healthiest cities in the nation based on one simple question: "Did you eat healthy all day yesterday?" The top communities, like Naples, Florida, Barnstable Town, Massachusetts and Santa Cruz, California are making active strides to improve accessibility to healthy foods, reduce access to unhealthy fast food and educate their community about nutritious eating habits.
Even if you don't live in one of these communities, there are tricks and tips available to help you eat healthy on a budget. From meal prep to picking seasonal produce, here are 7 hacks that will help you fuel up properly without breaking the bank.
2 / 8 Find veggies and fruit in the freezer aisle
Frozen and canned vegetables and fruits last longer than fresh produce so they don't go to waste, and they're more affordable. Canned and frozen produce items are taken to be packaged right after harvesting, so they're ripe and their nutrients are well preserved.
Read food labels to avoid canned and frozen products with high calorie sauces or syrups, saturated fat, added sugar or added salt. Frozen berries, spinach and corn, as well as canned tomatoes and beans are good options to start with.
3 / 8 Get your protein from more than just meat
The meat in your grocery cart is packed with protein, but it may be adding more cost to your grocery bill and pounds to your waistline. Meat requires heftier feed and transportation expenses than other foods. And studies show that vegetarians and fish-eaters have a lower body mass index than those who eat meat.
Protein is the basic building block for every cell in the body, but eating meat isn't the only way to get it. Instead of meat, opt for other healthy protein sources like eggs, tofu, nuts, beans, milk and yogurt once or twice a week, and see how much you save. Most adults should strive to get 75 grams of protein a day. Try these plant-based recipes today.
4 / 8 Shop the season
When shopping for fresh produce, buying fruits and vegetables that are in season, or foods that grow during the current season and climate, is definitely the way to go. Seasonal produce costs less because it's more likely to come from a local farm rather than one located farther away. And seasonal produce is liable to have more flavor and more nutrients like potassium, vitamin C and calcium. Fruits and veggies are picked when they are the freshest and distributed soon after, so you'll reap their original health benefits. Your local farmer's market is a fun and easy place to go for in-season produce. Click here to find out what's in season, when.
5 / 8 Try the store brand
On average, store brand grocery items cost 23% less than name brand items and most of the time, the two products are essentially the same. Like national brands, all store brand products undergo quality and safety checks before they make their way to grocery store shelves.
Whether it's a cereal product or a canned vegetable, always compare store brand and name brand nutrition labels to make sure the quality and ingredient lists are comparable. If they are, choose the store brand option to help your wallet out big time.
6 / 8 Meal prep can help you save, too
Meal prep will help you make better food choices and save you money. When meals are ready to go, you're less likely to order take-out or swing through the drive through at the end of a long day.
Over the weekend, set aside a few hours to plan and prep your meals for the week ahead. Try assembling meal ingredients for things like soups and smoothies in plastic baggies or containers so you can throw them in the pot or blender in a pinch. Make daily snacks and lunches for the week all at once, and cook big batches of veggies that can accompany any main dish you have during the week. Join our clean eating challenge to get easy make-a-head recipe ideas.
7 / 8 Buy in bulk
Public wholesale stores may seem intimidating, but for foods you eat regularly, they may be the best bet for saving money. But before you start loading up your cart at Costco, make sure you compare the bulk price per unit with what you normally buy.
It's easy to get carried away when buying in bulk, but if you stick to pantry staples and foods with a longer shelf-life, you'll save some cash and cut down how often you need to go to the grocery store. Bulk shop for items you'll use up before they expire. Brown rice, oatmeal, natural honey, dried beans, vinegar and whole-wheat pasta are some of the healthy food items that can stay in your pantry for a while.
8 / 8 Drink more water
Drinking more water can help you lose weight, promotes good brain function and helps keep your joints lubricated so you can move about easier. And if you bypass soda, coffee, juice and tea when grocery shopping, opting for good 'ole H20 instead, you'll save money, too.
Water is calorie free, while other beverages may be filled with sugar and empty calories. Add flavor to your water with slices of affordable fresh fruit like limes, berries and oranges. Here are 5 additional ways to drink more water.
Healthy Foods & Cooking
Do you want to cook healthier? With some simple tweaks, you can lighten up regular recipes for brownies, casseroles, and other tasty treats. Plan healthy meals for breakfast, lunch and dinner by learning about healthy food substit...


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Structural fabric of the Palisades Monocline: a study of positive inversion, Grand Canyon, Arizona
MetadataShow full item record
A field study of positive inversion is conducted to describe associated structural fabrics and to infer kinematic development of the Palisades Monocline, Grand Canyon, Arizona. These features are then compared to sand, clay and solid rock models of positive inversion to test model results and improve understanding of inversion processes. The N40W 90 oriented Palisades fault underlying the monocline has experienced northeast-southwest Precambrian extension and subsequent northeastsouthwest Laramide contraction. The magnitude of inversion is estimated to be 25% based on vertical offset across the fault, although this does not account for flexure or horizontal shortening. The preferred N50W 90 joint and vein orientation and N50W 68 NE and SW conjugate normal faults are consistent with the Palisades fault and northeastsouthwest extension. The N45E 90 joint orientation and approximately N40W 28 NE and SW conjugate thrust faults are consistent with northeast-southwest contraction. The deformation is characterized by three domains across the fault zone: 1) the hanging wall, 2) the footwall, and 3) an interior, fault-bounded zone between the hanging wall and footwall. Extensional features are preserved and dominate the hanging wall, contractional features define footwall deformation, and the interior, fault-bounded zone is marked by the co-existence of extensional and contractional features. Extension caused a master normal fault and hanging wall roll-over with distributed joints, veinsand normal faults. During inversion, contraction induced reverse reactivation of existing hanging wall faults, footwall folding and footwall thrust-faulting. Precambrian normal slip along the master normal fault and subsequent Laramide reverse slip along the new footwall bounding fault created an uplifted domain of relatively oldest strata between the hanging wall and footwall. Physical models of co-axial inversion suggest consistent development of the three domains of deformation described at the Palisades fault, however the models often require magnitudes of inversion greater than 50%. Although vertical block motion during horizontal compression is not predicted directly by the Mohr-Coulomb criterion, physical models and analytical solutions (incorporating Mohr- Coulomb criterion) suggest maximum stress trajectories and near vertical failure above high angle basement faults that compare favorably with the Palisades fault zone.
Orofino, James Cory (2006). Structural fabric of the Palisades Monocline: a study of positive inversion, Grand Canyon, Arizona. Master's thesis, Texas A&M University. Texas A&M University. Available electronically from http : / /hdl .handle .net /1969 .1 /2348.


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Google Secruity UpdatesSSL Security Update Info
SSL certificates are essentially ways of creating encrypted connections in order to establish trust between networks. Because they encrypt data being sent, they can help customers establish trust with a particular company and it's website. Without SSL certificates in place, a website's data transfers are unencrypted which can lead to data leakage. Below, we will be going over some of the main reasons it's important for businesses to utilize SSL updates and to establish a trust for their customer's protection.
What Is SSL?
SSL or 'Secure Sockets Layer' is a standard security technology that is utilized and put in place in order to establish an encrypted data link between both clients and the website server. SSL is something that can encrypt all kinds of sensitive information such as payment information, social security numbers, and even login credentials in order to effectively transmit the information as securely as possible.
It is a protocol that describes how various algorithms should be used. Thus, they can establish and determine the amount of security a website offers. Because of the importance of keeping data secure nowadays, many browsers have enabled a function that offers a prompt to a user if a particular website is insecure. In fact, some browsers even block access to unsecured websites that fail to utilize SSL certificates. Because of this, you must invest in SSL technology if you have a website nowadays. This is especially true if you are going to be taking in sensitive customer data as it is pertinent to both establishing trusts with customers and securing their data sufficiently.
How Does It Work?
An SSL security certificate with an SSL security update works by effectively bridging the gap between a server and browser that someone is using. When a browser attempts to access a particular website that utilizes SSL security, they establish a secure connection through an SSL process that is typically referred to as an SSL handshake. This is something click here that happens in the backend and is, therefore, something that is not seen by the user.
In order to keep your SSL certificate working properly, you must utilize the SSL security update that will keep your certificate functioning as well as possible. Users now expect to see SSL certificates being used on websites that do not even deal with sensitive data. Therefore, it is wise to invest in SSL security if you have a website.


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Tio's mission is: offering personal and intensive professional education that students and businesses rate as excellent.
Learning by doing and quality are key aspects of Tio's education. By listening to students and businesses, Tio manages to regularly implement changes in its education throughout the academic year. Tio's focus on quality results in satisfied students.
Meet Tio's management team
A dedicated management team leads Tio's organisation. The members of the management team are happy to tell you more about their passions and pride. Below, you can meet the members of Tio's management.
Mark Duthler
"I have been with Tio for nearly half my life. As the years progress, I am becoming increasingly proud of Tio. It is my fourth child, in a sense. I get a lot of satisfaction from the knowledge that Tio helps students make the most of their lives. It also feels good to lead 350 people across five wonderful campuses."
Follow Mark Duthler on LinkedIn
Commercial manager
Geert van der Meer
"I have been with Tio for many years now. I started as a campus manager in Haarlem and Amsterdam, before moving on to the position of commercial manager. Together with the various departments I lead, marketing and the student administration, I am responsible for making sure that Tio sells well and that enough fresh students start each new academic year. This starts with Tio's presence at information meetings and education fairs, the study guide, the website, the open days and talking to clients, all the way to the application process. I love seeing our students proudly sell the product to the next generation."
Follow Geert van der Meer on LinkedIn
Head of education & quality
Patrick Molenaar
"I started as a hospitality lecturer at the Tio University in 2014 and made the transition to the Education & Quality department as a Mbo director in 2016. Since October 2017, I have been fulfilling the role of Head of Education & Quality at Tio with great pleasure and enthusiasm. Together with my team and the lecturers in the various fields, I ensure that our students are educated as entrepreneurial and open-minded young professionals by offering high-quality education."
Follow Patrick Molenaar on LinkedIn
Head of automation
Louis van Dieteren
"Since the end of 2017 I work at Tio as Manager ICT. In my career I have worked at several commercial organisations, where I have always been active in the field of information management and ICT. Together with my team we contribute to the ambition and drive of Tio to be the best. ICT Innovation and quality are our main focus as well as an optimal adaptation to the needs and wishes of the education, students, lecturers and those of the internal customers of the operational management.
My ICT team consists of motivated employees in the fields of information management, project management, software development, functional management, system management and the service desk. For certain aspects we complement this with external solutions and parties, where we as ICT team always keep in the control. Good ICT makes education more attractive".
Follow Louis van Dieteren op LinkedIn.
Manager P&O
Kitty Vlijter
"Meanwhile I have been working for Tio for 5 years. From 1 August 2017, I am responsible for the Personnel & Organisation (P&O) department.
After living in America for over 22 years and working as a human resource professional, I moved back to the Netherlands in 2012, and I started at Tio as a lecturer for the (hotel) management and communication subjects. Subsequently I became an internship coordinator and study coach for the students of the English-speaking Hotel and Event Management programme at Tio Utrecht.
With this knowledge and experience, I would like to contribute to further developing R & D processes so that all Tio colleagues are motivated and driven and get the best out of themselves."
Follow Kitty Vlijter on Linkedin
Marten Busstra
"Since March of 2017 I am as controller of Tio responsible for the finance department. After studying business economics I gained work experience as Assistant Controller and Business Controller in retail. At Tio there is a great opportunity for me to bring the finance department to a level that matches the quality that Tio stands. With my enthusiasm and go-getter mentality, the first few months I will be working with my colleagues on bringing structure to the financial processes and ensuring that they fit to the developments within Tio."
Follow Marten Busstra on Linkedin
Location manager Tio Amsterdam
Martijn Naberman
"Before starting at Tio Amsterdam in early 2009, I worked as a lecturer on geography and as a manager at a supermarket and a sportswear store. I have not been bored for a day since joining Tio: I am hard at work hosting increasingly popular and better events (some with as many as 1,300 guests), hiring fun and good lecturers (sometimes after going over as many as 1,300 CVs), welcoming growing numbers of wonderful students, remodelling the campus, organising the study trip to London, walking around a lot and talking to students, attending meetings, etcetera. In short, a fantastic and busy job."
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Location manager Tio Eindhoven
Nicole Faasse
"Before I started working as a location manager at Tio, I owned restaurant for 4 years in Deurne. Previouas to owning a restaurant a I worked at Tio Leidschendam later Rotterdam, Amsterdam and Eindhoven. At these campuses I have taught hospitality courses and I was an internship and study coordinator of the mbo programmes, and I also did presentations at the open days of Tio. I like to do my work as best as I can and communicate in a personal way. I am service orientated and I love building trust relationships. Satisfied people, that gives me energy! Educating young adults, enthusiasing lecturers and giving direction to a team, is a continuous process, where often my know-how of managing comes in handy."
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Location manager Tio Hengelo
Ingrid Alssema
"Tio Hengelo has been around for nearly fifty years now. In 1969, the foundation was created here for the five campuses that, together, have earned the title of Best Small-Sized University of Applied Sciences. I have been in charge here for around 25 years now, which is a job I still love doing to this day. Although we are the smallest of the five campuses in terms of the number of students we have here, our students and the people who work here make sure that this is a great place to be, even during the summer. One of our main priorities is maintaining our level of quality. If you are ever in the area, feel free to visit us and experience the atmosphere here for yourself."
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Location manager Tio Rotterdam
Nanneke Christiaanse
"I have been working for a long time at Tio, formerly as a campus manager in Eindhoven and now as a campus manager in Rotterdam. Planning, organising and maintaining contact with, among other things, the students makes my work very interesting. At Tio I can express my creativity and ideas, partly because of my years of experience in the business sector. I also do not lose sight of the commercial interest. Privately I am often busy with one of my biggest passions; namely interior decoration. All in all, I like quality, atmosphere and conviviality and I also try to radiate that on my work. Together with the teaching staff in Rotterdam, this is going well."
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Location manager Tio Utrecht
Arthur Teeuw
"Tio is an exceptional community with a small scale and a personal touch. That characteristic Tio atmosphere is something I want to preserve in Utrecht." Arthur is not new to Tio. Years ago, he started as a final thesis coach. Soon, he moved on to lecturing, became a study coach, internship coordinator and finally a member of the Board of Examiners. In March of 2015, he temporarily moved on to a different challenge – although it proved hard to stay away for long. "I have a degree as a public administrator from the Erasmus University in Rotterdam in the field of Policy & Politics. Tio's main strength is its atmosphere, both between lecturers and students and between employees. This is a real, close-knit community, thanks to its small-scale and personal nature. I am at my best in such an environment and this is where I can truly make a difference."
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Its national organisation allows Tio to focus on the quality and innovation of its education. A team of education experts is hard at work every day to safeguard the quality of Tio's education and to develop appealing and up-to-date study programmes. Tio's in-house software specialists ensure that our systems are up to date and perform optimally.
Accreditation by NVAO
Tio University of Applied Sciences' bachelor's degrees have recently been accredited by the Dutch-Flemish Accreditation Organisation (NVAO). The NVAO is an independent binational accreditation organisation that was established by the Dutch and Flemish governments to expertly and objectively evaluate the quality of higher education in the Netherlands and Flanders. The NVAO's tasks and methods are recorded in legislation. Its main duties involve the evaluation and safeguarding of the level and quality of the higher education in the Netherlands and Flanders and the improvement of the quality culture that exists in the higher education sector.
Quality assurance
Quality assurance
Tio University of Applied Sciences has a NEN-EN ISO 9001:2008 quality certification. This reaffirms that Tio's education and organisation are of the highest quality. The ISO quality certification has been renewed for a period of three years, up to and including 2017.
NRTO certification
Recognition for quality and professionalis
Since late August of 2016, Tio University of Applied Sciences is one of the first to earn the new NRTO certification. In the education sector, this NRTO certification is a hallmark of quality and professionalism. It gives consumers and businesses assurance when they select an educational institution. The new certification demonstrates that Tio is transparent about its products and services, offers adequate services, exhibits professionalism in its dealings with clients, has knowledgeable staff and measures the satisfaction of its clients.
An independent and externally certified organisation measures whether one meets the quality requirements. The NRTO certification is awarded by the Dutch Council for Training and Education (NRTO), the branch association for private educational institutions.
(International) partnerships
Tio University of Applied Sciences is a member of the Dutch Council for Training and Education (NRTO). Furthermore, Tio is a member of the sector and network organisations:
- Fellowship for Event Managers
- HotelloTOP
- Royal Dutch Hotel and Catering association
- Sales Management Association
- Thuiswinkel. org
International partnerships
Tio is at an international level a member of
Customer satisfaction
Tio's commitment to quality results in a high level of customer satisfaction. Tio therefore scores well in external surveys such as the National Student Survey. Throughout their education, students fill out multiple surveys. These surveys enable measurement of quality and – more importantly – they identify areas for improvement. Finally, Tio regularly engages in formal and informal consultations with its students.
Advice from the industry
Business advisory council
Tio consults a committee of experts from the various industries in regard to the study programmes:
Mr J. Abraham
Director Research & Advise, Thuiswinkel.org
Mr E. Bleeker
Association manager, Sales Management Association
Ms E. Boers
General Manager, Carlton Ambassador Hotel
Mr P. Boogert
General Manager, Lloyd Hotel
Mr S. Bosman
CEO, Certimark
Mr K. Deelstra
Director & Search consultant, InternetEffect
Mr R. Dingemans
Head Consulting, SAP Nederland BV
Mr R. Dresia
Manager Cabin Crew Training, TUI Nederland
Mr. J. van Duijvenbode, LLM
Manager Tax Management, Deloitte
Mr M Groot
Director, 8DAW
Mr B. van der Heijden
Manager Organiser Services, Amsterdam RAI
Ms E. Janssen
Managing Director, Culture Inc.
Mr E. de Jong
Chief Operating Officer, USG Holding BV
Mr M.A. J. Koppers
Supply Chain Director, Lucas Bols BV
Ms E. Kuipers
Commercial Director, ITG Companies Mr. T. Landen
Marketing Manager, EMEA Revinate BV
Mr B. van der Linden
Director, Any Lamp BV
Mr W. Mulder
Board of directors, Rabobank Haarlem e.o.
Mr T. Naber
General Manager, Grand Hotel Karel V
Mr E. Nijman
Managing Partner E-business, Qhuba
Ms W. van Norel
HR Manager, InterContinental Amstel Amsterdam
Ms M. van Oerle
Unit Coach Dienst Cabine, Transavia
Mr F. Oostdam
Director, ANVR
Ms B. van Osch
Senior Manager Camping Jobs & Training Centre, Vacansoleil Camping Holidays
Dhr. D. Prijs
Directeur, Fellowship for Event Managers
Supervisory board
Tio consults a supervisory board, consisting of external members, about management related subjects:
Mr. O. van den Brink, LLM
Former director, Transavia
Mr J.G. ter Haar
Former director, Oad Groep
Mr R. Payer
Cluster General Manager, Waldorf Astoria & Hilton Amsterdam
This is what lecturers say
Education and counselling
Students apply their knowledge and skills in practical situations. Learning takes place both on and off school premises and in a variety of ways. The bachelor programmes are created based on the profile levels of professional competence and in collaboration with the various fields of industry.
Knowledge and application
Tio graduates enter the labour market with a solid foundation of knowledge. That knowledge was regularly tested and put into practice during the students' education, e.g. with the help of practical cases and role-play exercises.
Small classes
One of the major benefits of Tio is that it offers small-scale education on a personal level. The small groups allow for plenty of time for individual attention and supervision of students. Ultimately, this leads to even better study results.
Communication and cultural intelligence
The success of international business depends on one's ability to communicate with people from different cultures. That is why all our study programmes focus extensively on (intercultural) communication skills.
Professional development
Students develop self-knowledge, perseverance, independence, leadership skills and the ability to work together with others. They become young professionals with a strong sense of personal responsibility, a willingness to work hard and a desire to perform.
Integral projects
Developing products such as a business plan or an advisory report requires knowledge, skills and the ability to work together. With the help of integral projects, these competences are taken to the next level.
Tio believes that performance incentives lead to extra motivation. Various projects therefore take the form of competitions. The competitive element stimulates excellence and team spirit.
Study progress counselling
Instead of leaving students own devices. to fend for themselves, Tio offers them extensive counselling. Students have a lot of contact hours, supervision is part of the programme during projects, and study coaching is available if necessary. At least twice per academic year, students will be invited to a study progress interview, which parents are welcome to attend as well.
Professorship e-commerce
The Tio professorship e-commerce helps Tio students to specialise in this dynamic field. The lector shares their professional contacts with students and uses their knowledge to further develop and update Tio's education. This improves students' connections to the labour market even more.
The professorship is designed to promote interaction between research, education and professional practice by collecting, distributing and (learning to) apply(ing) knowledge of the field of e-commerce and digital marketing in the sector. The professorship steers research assignments and final thesis projects conducted by students in the right direction.
Focus on e-commerce
The internet has a major influence on the business models of corporations and institutions. Tio wants to increase its role as a knowledge centre in order to stimulate innovation in this field.
Professorship e-commerce
Jorij Abraham, director Research & Advise at Thuiswinkel.org, has been chosen for the position of professorship e-commerce at Tio University of Applied Sciences. With his experience as a manager of e-commerce for organisations such as Bijenkorf, TUI and Sanoma, he can help Tio to better integrate e-commerce in all of its study courses. "There is always room for new ideas in the world of e-commerce."


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Jennifer Morrison Is Leaving 'Once Upon a Time' - Read Her Letter to Fans
Jennifer Morrison has announced that she will be leaving her beloved ABC series Once Upon a Time after the end of the current sixth season.
The 38-year-old actress has decided not to renew her contract, which is up at the end of the season. If the show gets a seventh season, she has agreed to appear in one episode to help wrap her character Emma Swan's storyline.
Jennifer took to Instagram on Monday morning (May 8) to announce the news in a letter to fans.
"As I reached the end of my 6 year contract on ONCE UPON A TIME, I was faced with a significant decision. ABC, Eddy Kitsis, and Adam Horowitz very generously invited me to continue as a series regular. After very careful consideration, I have decided that creatively and personally, it is time for me to move on," Jennifer started the note.
Click inside to read the full letter to fans…
"Emma Swan is one my favorite characters that I have ever played. My 6 years on ONCE UPON A TIME has changed my life in the most beautiful ways. I am absolutely blown away by the passion and commitment of the Oncer fans. I am so honored to have been a central part of such a special show," Jennifer continued.
"I will be forever grateful to Adam, Eddy, and ABC for giving me the gift of playing Emma Swan," she added. "As I move on to other creative endeavors, I will continue to attend the fan conventions whenever my professional schedule allows. I always look forward meeting the fans."
"If ABC Network does in fact order a season 7, I have agreed to appear in one episode, and I will most certainly continue to watch ONCE UPON A TIME. The creativity of the show runners has always inspired me, and I cannot wait to see the ways that they continue to develop and reinvent the show," Jennifer concluded.
ARE YOU SAD that Jennifer Morrison is leaving Once Upon a Time?


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Everyone and everything on this page has helped or inspired me in some way. This is an ever-growing list, and I will update it as I continue to meet new people and discover new things. If there is something or someone you think I should check out, just shoot me an email me at [email protected].
Derek Sivers
Derek Sivers is one of my entrepreneurial heroes. He is a musician, producer, speaker and writer. He founded CDBaby and HostBaby, and basically gave both businesses away to charity when he felt he was done with them. His blog posts are short, but inspiring. The coolest thing about Derek is that he actually reads and responds to all his emails, and loves connecting with his fans. I've exchanged a number of emails with Derek, and he follows me on Twitter. Check him out.
James Altucher
I think I may have been a little late to the Altucher train, but I absolutely love this guy. He's not the best writer in the world, by any means. But, he's incredibly inspiring, funny and, best of all, brutally honest. He writes about everything from making millions of dollars and losing it all, to getting fired from multiple jobs, to wanting to kill himself. If I made a list of 10 people I'd like to hang out with for a day, James would definitely be on it. Visit his website.
10% Happier by Dan Harris
Dan Harris is an anchor on ABC News, which is undoubtedly a demanding job. At one time, he was drinking and doing a bunch of blow to manage the stress. Then, he basically lost his shit, had a panic attack and started speaking gibberish ON AIR. You can watch the clip on YouTube. Dan tells the story of his breakdown in his book, and how it led him to discover meditation. It's a highly entertaining read, and provides insight into how powerful meditation can be. If you're interested in meditation, I wholeheartedly recommend 10% Happier.
Attached: The New Science of Adult Attachment and How It Can Help You Find – and Keep – Love by Amir Levine
This is one of the first books I read while I was in the throes of the heartbreak. Basically, the book goes into fascinating detail about the three relationship attachment types: anxious, avoidant and secure. Reading this book helped me understand that I am an anxious attachment type and that the woman who broke my heart was avoidant to the extreme. Additionally, the book explains why anxious types often fall for avoidant types, and why secure types generally fall for other secure types. For me, there were definitely some "Holy Shit" moments in here. If you've been struggling in your relationships, check out Attached – especially if you're an anxious attachment type.
No More Mr Nice Guy by Dr. Robert Glover
When the most beautiful woman I've ever dated tossed me out of her life like yesterday's trash, I was crippled by unremitting heartache and dizzying confusion. Trying to make sense of it all, I picked up this book, which had been sitting on my shelf for nearly a year. Within the first 10 pages, I had more "Holy Shit" moments than I'd like to admit. Since reading No More Mr. Nice Guy, I've worked closely with Dr. Glover and become a certified No More Mr. Nice Guy (NMMNG) coach. I consider Dr. Glover both a mentor and a friend, and his book was the stick upside my head that I so desperately needed. If you struggle to make your own needs a priority and walk away from bad situations, buy No More Mr Nice Guy as soon as you can.
The Antidote: Happiness for People Who Can't Stand Positive Thinking by Oliver Burkeman
Browse the self-help section at your local bookstore, and you're bound to find a lot of garbage. Most self-help books don't work, and convince us that we need to spend our lives pursuing happiness. But, it's our constant pursuit of happiness that actually makes us miserable. The Antidote explores a whole bunch of alternative paths to happiness, and completely blew my mind the first time I read it. It's also really fucking hilarious at times. Whether you're into self-help or not, definitely pick up a copy of The Antidote.
Annie Nogg
I've known Annie Nogg for a ridiculously long time because we grew up together in Omaha. Annie is not only one of the kindest people I've ever met, she's incredibly passionate about coaching. She's now based in San Francisco, and supports high-achieving adults who are looking to find purpose and fulfillment in their careers. She also does workshops and speaking engagements. Definitely reach out to Annie if you live in the Bay Area. You can connect with her on her website.
Bob Schwenkler
Bob is an incredibly powerful life and relationship coach who has forced me to explore my emotions in ways I never thought possible. He makes me uncomfortable, in the best possible way. He is based in Los Angeles, and regularly holds transformative workshops for men. Do yourself a favor and check out Bob's website.
Jenna Starkey
Jenna is a fulfillment coach who lives in Seattle and helps millennials discover what makes their hearts sing. She's great at helping people pinpoint their fears and identify their limiting beliefs. Check out her website and send her a note.
George Carlin
Simply put, George Carlin is my idol. He has been ever since I was 10 years old. I admire him so much that I don't even know how to express it in words. I cried when he died. Thankfully, his daughter Kelly does an amazing job of keeping his legacy alive. In my opinion, his 1996 HBO special, Back in Town, is the greatest single hour of comedy ever recorded.
Nick Griffin
Nick Griffin is a friend of mine, and one of my favorite comedians. He's also one of David Letterman's favorite comedians, and Letterman's opinion is much more important than mine. Nick appeared on The Late Show with David Letterman at least a half a dozen times. He's also been on The Late Show with Stephen Colbert and Conan. He does stand-up all over the country, and I never missed a show when he came to Omaha. Nick was kind of enough to formally endorse my book: Randy Penny: Cordially F*^@ing With People. I'm lucky enough to have had several cups of coffee and a few cheeseburgers with Nick. This 2008 performance on Letterman is one of my favorites. Watch more clips and find out if Nick is going to be in your city on his website.
Norm Macdonald
Norm Macdonald has no idea who I am, so he probably doesn't know that he has saved my life on more than one occasion. Whenever I was going through a bout of severe depression, the closest thing I could find to a remedy was watching YouTube clips of Norm's appearances on late-night talk shows. Norm has to be one of the funniest human beings alive, and the greatest talk show guest ever. This classic appearance on Late Night with Conan O'Brien and this hilarious exchange with David Letterman are my favorites. They crack me up every single time I watch them. And, I've watched them hundreds of times. Thank you, Norm. Honorable mention: Norm and David Spade on Dennis Miller Live.
Other Comedians I Love:
Bill Burr
Jim Gaffigan
Anthony Jeselnik
Tig Notaro
Joe List
Mitch Hedberg
Health & Wellness
Bulletproof Coffee & Brain Octane Oil
There's a lot of hype around this stuff and, quite frankly, putting butter (a fat) in my coffee (a stimulant) sometimes makes me shit my brains out. But, that's fine. The Bulletproof Coffee & Brain Octane combo tastes great and makes me feel pretty fucking awesome. I try and drink a cup every morning. I suggest buying the Bulletproof Upgraded Coffee & Brain Octane Starter Kit.
Rock Solid Nutrition & Rock Solid Training
Rock Solid was started by one of my very good friends, Sean Harley. Sean looks like he was chiseled out of alabaster and then photoshopped. He's an IFBB Pro and a fitness model, and he's been on the cover of a bunch of fitness magazines. Between his supplement company and his training programs, God knows how many people he's helped look and feel their best.
The James Altucher Show
James doesn't just have a great blog, he's also got an awesome podcast. He interviews all kind of really successful and interesting people, and gets them to open up in a Howard Stern kind of way. For me, the best part about The James Altucher Show is that James always seems to ask the exact same questions that I would ask. Have a listen.
Are You Being Real?
Are You Being Real? is hosted by my good friend, Mark Shapiro. I've known Mark for many years, and he's an inspiring guy. He left a 6-figure job at Showtime Networks to pursue his passion. Mark's big theme is authenticity, and he often asks the question "Are you being real?" In fact, you can find him at AreYouBeingReal.com. Check him out. He has fascinating conversations with a lot of really interesting people.