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(Helen Rosner)
Butter, for greasing
3/4 cup plus 2 tbsp. sugar
1/4 cup water
4 tsp. orange zest, plus a cup fresh juice with pulp
2 tsp. pink or red grapefruit zest, plus A1/4 cup fresh juice with pulp
2/3 cup full-fat Greek yogurt
1/3 cup olive oil
1 egg
2/3 cup brown rice flour
1/3 cup almond flour
1/3 cup coarsely ground yellow cornmeal, preferably Bob's Red Mill
1/4 cup potato starch
2 tbsp. tapioca starch
1 tbsp. baking powder
1 tsp. ground mace
1/2 tsp. kosher salt
1/4 cup sliced almonds
1. Heat oven to 350 degrees. Butter an 8-inch springform pan and set aside. Bring 1/3 cup sugar and the water to a boil in a 1-qt. saucepan; cook until sugar is dissolved, 1-2 minutes. Stir in half each orange and grapefruit zest, and 2 tbsp. each orange and grapefruit juices; set syrup aside.
2. Whisk remaining sugar, zest and juices, plus yogurt, oil, and egg in a bowl until combined. In a separate bowl, whisk rice and almond flours, cornmeal, potato and tapioca starches, baking powder, mace, and salt until combined; make a well in the center. Whisk in yogurt mixture until a smooth batter forms. Pour into prepared pan and sprinkle with sliced almonds. Bake until cake is golden brown and a toothpick inserted in the center comes out with moist crumbs attached, 45-50 minutes. Using a toothpick, poke holes all over top of cake and drizzle with syrup. Let cool completely before serving.

subset: commoncrawl


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Nevada Smith
Item #: II9330
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|The half-breed Nevada Smith (previously introduced in Harold Robbins' story "The Carpetbaggers" and film of same name) seeks the outlaws who killed his parents. Standard western plot, characters. Later remade as a TV movie.
|Directed by:
|Henry Hathaway
|Paramount Pictures, Joseph E. Levine.
|Steve McQueen, Karl Malden, Brian Keith, Arthur Kennedy, Raf Vallone, Suzanne Pleshette, Paul Fix, Pat Hingle, Janet Margolin, Howard da Silva, John Doucette, Gene Evans, Val Avery, Lyle Bettger


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Main Content
Expansion of the I-NEDSS Pilot
Open Call to Local Health Departments:
Expansion of the I-NEDSS Pilot
The Indiana National Electronic Disease Surveillance System (I-NEDSS) Project Team is expanding the I-NEDSS pilot. An open call was issued on September 12 with the goal of adding four-nine local health departments (LHD) to the existing pilot group (Hamilton, Hendricks, Johnson, Putnam, Floyd, and Kosciusko Counties). The pilot participants will review and provide feedback on the I-NEDSS application as a tool for processing and reporting communicable disease investigations. The pilot is anticipated to start on November 3 and run through the end of 2008. More information on the pilot expansion and the application process can be found in the I-NEDSS Pilot Plan, which is posted on the LHD Resource Web site at https://myshare.in.gov/isdh/lhdresource/default.aspx. The deadline for application to the I-NEDSS Pilot is October 10.
I-NEDSS is a Web-based application that promotes the collection, integration, and sharing of data at federal, state, and local levels. The purpose of I-NEDSS is to automate the current process for reportable diseases. The system will include lab reports, communicable disease reports (CDR), and case investigations. Eventually, I-NEDSS will replace the paper-based reporting and case investigation system currently in use. Benefits of I-NEDSS include increased speed, accuracy, and accountability with reportable disease surveillance, since all reporting and investigation forms are accessed, completed, and submitted electronically.
The Notification Module, released in I-NEDSS v2, focuses on the communication of lab reports and CDRs to the appropriate investigative unit at the local or state level. The role of moving communications among the various entities, including reference labs, hospital infection preventionists (IP), LHDs, field epidemiologists, and the subject matter epidemiologists, was piloted for functionality and accuracy.
The Case Investigation Module, released in I-NEDSS v3, focuses on the completion and electronic submission of a case investigation. Additional enhancements are planned that will allow LHDs to perform historical and quality assurance report queries. The Indiana State Department of Health (ISDH) will report case investigations to the Centers for Disease Control and Prevention (CDC) in a similar manner as they are reported currently.
The pilot project is being expanded to help ensure that I-NEDSS meets the needs of the LHDs and to allow for feedback from additional LHDs who will join the I-NEDSS Project Team in evaluating I-NEDSS.
The I-NEDSS Project Team will be responsible for selecting LHDs to participate in the expanded pilot. Selection criteria are listed below in priority order:
1) Commitment from the LHDs: The I-NEDSS Project Team is looking to measure commitment of the LHD in executing the goals of the pilot. To meet these goals, commitments must be secured from the Local Health Officer and administrative staff, as well as from the front-line nursing staff who will be performing the investigations. The I-NEDSS Project Team is testing a deployment model for disease surveillance that focuses on local commitment and buy-in as it relates to hospitals, physicians, and LHDs, with the LHD taking the lead in securing commitments from organizations that report disease surveillance data directly to the LHD. The I-NEDSS Project Team is looking for a high level of commitment from the LHD to make this project a success.
2) Source of Data: As mentioned above, the source(s) of data provided to I-NEDSS is important. CDRs are a key factor in initiating an investigation, and for a majority of the LHDs, it will be the only method for gathering electronic data. Laboratory data are currently available at the state level, but coverage areas beyond the Indiana Network for Patient Care remain spotty at best. The more partnerships a LHD is able to form with hospital IPs and local health care providers who will submit the CDRs, the better the chances will be for success.
3) Availability for Training: Training for the LHDs participating in the expanded pilot will be conducted in person during a two-week period in late October. LHDs that can commit to training of key personnel during this time period will be favored. LHDs that can organize training in conjunction with local hospital personnel will be given priority.
4) Number of Investigations: The ability to demonstrate a high average number of investigations per month will be weighted as a priority. This criterion is a lower priority, but it would be beneficial for the LHDs to have a steady stream of investigations for which they can utilize the I-NEDSS application. A greater volume of investigations would enhance the LHDs' ability to evaluate and improve I-NEDSS.
5) Geographic Location: LHDs that share a border with any of the existing pilot counties, Hamilton, Hendricks, Johnson, Putnam, Floyd, and Kosciusko, will be favored in this category.
Selections will be made based on the above criteria; however, rankings will not be published. All LHDs that apply should expect to learn the status of their application by mid-October 2008. Counties that are not selected for the expanded pilot will be eligible for the first round of statewide rollout in 2009.
If you cannot access the I-NEDSS Pilot Plan posted on the LHD Resource Web site, please contact the I-NEDSS Project Team directly at email@example.com.


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Hi all.
I've got lots of what look like brassica seedlings popping up in a flower pot and in the gravel around my potting area. I didn't get around to sowing my kale and broccoli yet, but did have the seeds out at one point, so they could have got out that way. I also have plenty kids helping with sowings, so not unused to seeds popping up.
Second picture shows what looks and tastes like rocket in a bed I planted with wild flower seed recently, but which is next to a busy bird feeder, so also wondering where that came from. I think the brassica is Kale, but won't know until it matures a bit. Anyone want to hazard an ID on them?
Brassica identification
This is the place to discuss not just allotments but all general gardening problems and queries which don't fit into the specific categories below.
(formerly allotments and tips, hints and problems)
(formerly allotments and tips, hints and problems)
Post Reply
3 posts • Page 1 of 1
- Jerry - Bit higher than newbie
- Posts: 31
- Joined: Wed Mar 26, 2008 11:39 am
- Location: Cork, Ireland
Re: Brassica identification
Not sure if pictures uploaded.
- diggernotdreamer
- Site Admin
- Posts: 1855
- Joined: Sat Jun 30, 2012 10:23 pm
- Location: North West Ireland
Re: Brassica identification
there are no pictures
Post Reply
3 posts • Page 1 of 1


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Cedofeita, ポルト
Forming part of the historical centre, the area of Cedofeita is jam-packed with rich history and exceptional cultural sights ready for unearthing. From the beautiful designs of the Church of Cedofeita to the modern architectural designs of the parish, this district is able to combine old with new in a seemingly effortless way.
The area also has a rich cinematic past with the film director Manoel de Oliveira a famous former resident of this mesmerising zone.
+1 646 810 8678
- アパートの予約変更・キャンセル無料
- 安心支払い・隠れたコスト無し
- 即決宿泊予約システム。自動確認メール送信されます。


text:
By Sonia Ricotti
May 10, 2006
Sonia Ricotti has more than a decade of management experience in the fitness and insurance industries, winning many leadership awards throughout the years. She presents on topics such as leadership, employee retention, sales, personal development and making a difference. She is the the president of Club Training Forum, a consulting, training and development company in the health club industry. She also founded Lead Out Loud, a motivational leadership company that delivers keynote speeches, seminars, workshops and training programs for organizations, conferences and special events. Ricotti can be reached via e-mail at [email protected] or by phone at 416-804-1974.
If your employees were interviewed and asked to describe their "ideal" boss, would they describe you?
A key stumbling block to the development of great teams today is often weak leadership skills in the leaders themselves. If you are experiencing high staff turnover, low employee morale and your team's performance is not where it should be, then it may be time to re-evaluate the situation.
"Staff leave managers not organizations and often would rather work for good managers in poor organizations rather than poor managers in good organizations," says Sue Browell, author of Staff Retention In a Week.
The good news is that leadership skills can be learned and the old notion that leaders are born not made is outdated. As our population awakens to the notion that there is more to life than work, it is imperative to bring inspiration, purpose and creative freedom to the workplace. As a leader in your health club, it is your privilege to make a difference in the lives and hearts of the people you lead.
The following 11 principles are key to becoming a great leader and to awakening the human spirit in your team at your fitness facility:
1. Take the time to show you care. Cherish your staff. There are many ways of letting them know how much you care. Leave a kind voicemail message to let them know what a great person they are and what a great asset they are to the team. Even a simple card thanking them for all their hard work and caring spirit goes a long way. Also consider taking the time to just say hello and ask them about their families, their hobbies, etc. Also allow them to balance their work, family and overall personal lives. Don't force them to choose between one or the other. Give them perks such as personal days off and allow them to leave early once in a while.
2. Create a vision. Encourage your employees to become visionaries by getting them involved in your club's vision and connecting this vision with a sense of purpose. Include their thoughts, ideas and dreams and make it a unified vision.
3. Make room for mavericks. Employees constantly question the rules, procedures, and policies or who always vocalize a better way of doing things are usually seen as "problem" employees or "mavericks." Many clubs discount and/or ignore what these mavericks say, usually de-motivating them right out the proverbial front door.
The truth is mavericks are the future of your company. They are the visionaries, unafraid to speak their mind and think outside the box. They are the ones who may actually have the answers to a bigger and better profitable future for your clubs.
4. Keep them in the loop. Keep staff informed and be open and honest. Let them know what is going on in the company – the good, the bad and the ugly. Keeping information from them only alienates them, while informing them allows them to feel like an important part of the company.
5. Listen, listen, listen. Stop and listen. Listen to what your employees say. This builds respect and increases morale. Employees who are listened to are more satisfied and loyal to their employers.
6. Respect them. Employees do not tolerate being disrespected for long. Treat them with dignity and respect and value each employee as a person.
7. Empower. Allow them to create, make decisions, take risks and listen to what they have to contribute. They will feel respected, important and their job satisfaction will increase.
8. Keep their jobs interesting. Employees get bored doing the same jobs day in and day out. Include some new tasks or get them to volunteer to get involved in different projects, which will enrich their jobs and their lives.
9. Become a mentor. You should not only be a leader but also a mentor to your employees. Allow them to stretch, grow and learn from you. Help them to achieve their highest potential through regular meetings, training, encouragement, feedback and support.
10. Praise, praise and then praise again. Sincere praise makes an employee feel appreciated and special. Constantly look for ways to praise all employees. Ensure that your praise is sincere, specific, done in front of other colleagues and immediate.
11. Make your club a fun place to work. Create a social committee and to organize fabulous events. Encourage fun, support it and even reward it. When a team plays together, they stay together.
As a leader, you have the honor and privilege to elevate lives, touch hearts and inspire your employees to achieve their ultimate potential. Focus on awakening the human spirit. The transformation you'll see in the productivity, effectiveness and morale of your employees and your fitness facility as a whole will astound you.


text:
I use the following configuration:
viewer --->>> repeater --->>> INTERNET (Dyn-DNS-server) <<<--- server
in the serverConfig i add the following line:
service_commandline=-autoreconnect -ID:123456 -connect example1.dns.com -connect example2.dns.com
My thought was, if one of the DynDNSserver failed, the uvnc-sever could even connect to my repeater, because both of them pointet to the same IP.
But the truth is, instead of getting an "Backup Dyn-DNS-Sever" if one of them failed, i found out that uvnc-Server would not start up.
My question is: is there any "command line" or "other option" that uvnc-server start up, even if one of the dynDNSserver is broken (not reachable)?


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Monday, May 02, 2011
Herbed Ricotta Bruschette
One of my newest cookbooks is How Easy Is That? by Ina Garten. It's the first Ina Garten's book in my extensive cookbook library and I love it (I noted that there are quite a few negative reviews on Amazon, but then I cannot compare this book to her five earlier ones). I've bookmarked probably every other recipe from it, and can vouch that her Roasted Shrimp Salad with Orange Mayonnaise is wonderful, and her tip to set the table with empty bowls and platters with post-it notes has already been tested twice and that indeed made the last minute preparations a lot less stressful.
These herbed ricotta bruschette(or bruschettas, if you want to Americanize the plural spelling) were at our table last night for a light Sunday evening snack. I was thrilled to use the chives from my own garden already! It's a slightly adapted version, using different amounts of herbs, and both ricotta and cottage cheese instead of just ricotta, but the idea is Ina's. It's a lovely option for a spring or summer snack.
Herbed Ricotta Bruschette
(Krõbesaiad ürdise ricottaseguga)
Makes 12
12 thick slices of ciabatta or some sourdough bread
1 whole garlic clove, cut in half
extra-virgin olive oil
Herbed ricotta:
250 g ricotta
200 g cottage cheese/farmer's cheese
2 Tbsp finely chopped scallions/spring onions
2 Tbsp finely chopped fresh dill
2 Tbsp finely chopped fresh chives
0.5 tsp sea salt
freshly ground black pepper
Combine the ricotta, scallions, herbs, salt and pepper. Set aside.
Heat a charcoal grill or a toaster or a gas grill.
When the grill is hot, drizzle the bread slices with olive oil and grill each side for about a minute or two, until lightly browned. Remove from the grill and rub each slice of bread with the cut side of the garlic clove.
Spoon some herbed ricotta mixture on top. Serve immediately.
6 comments:
I'm an Ina fan myself, albeit from her days at the "House Beautiful" magazine as the food adviser.
- 1:22 pm, May 02, 2011
- Really Rosiem said...
That herbed ricotta bruschetti sounds absolutely wonderful. I must make some very soon, and checkout that cookbook too. Thanks for sharing!
- 6:00 pm, May 03, 2011
- Bernadette said...
Herbed ricotta is good! :D
- 9:29 pm, May 03, 2011
- Pille said...
Triin - I'll happily borrow any of the HB magazines one day!
Rose - these were light and lovely!
Bernadette - it is, and you can use endless combinations of herbs!
- 11:47 am, May 18, 2011
First time that I comment and it is to complain, sorry!!
The correct plural of the Italian word "bruschetta" (a feminin noun) is "bruschette".
Not "bruschetti" and definitely not the particularly horrid and bastardized "bruschettas".
One simple rule to remember: In Italian we never ever do plurals with an S.
The rest is a bit more difficult and it depends on the grammatical gender (feminin or masculin, we have no neuter gender) of the word in question.
For example "salame", masculin, becomes "salami" and never the horrible "salamis". And ciabatte, feminin, becomes ciabatte. And so on.
Nouns ending in A tend to be feminin (plural with E), in O or E masculin (plural with I).
Keep up the good work, your blog is beautiful and full of gorgeus recipes.
- 4:28 pm, May 18, 2011
Thanks for correcting the title!
And sorry for the lecture.
- 9:01 pm, May 23, 2011


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I'm afraid I didn't read all the comments here, but I still wanted to add my voice to the crowd on this one. I think that Kickstarter can be an odd place for customers to find their voice. I'll give one example from my own campaign. I had a backer who had taken the rulebook posted on the page for people to check over and tell me they had translated it into their native language, and they would now like me to send them all the original artwork from the game along with PDFs etc so they could also translate the rest of the game so they could play it more comfortably with their friends. Now, I seriously considered this, I was giving it real thought for about a day, thinking about and even costing the possibilities, in the middle of a KS campaign. Then about 24 hours after the original request I got another message abusing me for my slow reply to his mail. Since this whole idea would require me working with this person quite closely their attitude in the new mail made up my mind pretty quickly so I explained that I was unwilling to potential breach my copyright protections by sending out artwork that I'd spent a lot of money on in its raw form for them to make alterations to. Which triggered messages ranging from the annoying to the abusive. This was all from a £1 backer.
My point here, and sorry for going on, is that one of their primary sources of rage and frustration was that I was running a KS campaign like a business, that I was doing things to protect my copyright and in a way that made financial sense in order to make some sort of profit. While this is an extreme example, there is a split on KS between the commercial and the personal, and there are things I would put up with in a handmade gift from a friend that I wouldn't in a professionally made item and equally, liberties I would take with a gift a friend was making me that I wouldn't even think of with a big company. I think that for some customers that line gets blurred, they treat a product from a KS campaign they way they would a gift from a friend, and they make requests or even demands that they'd never consider making from a proper company. Sometimes you can meet those demands, sometimes you can make someone see that they're out of step with your position, but sometimes you find someone who gets angry when you run your business like a business and at that point you have to step back from that person, because you'll only make each other miserable.
21 July 2016 | 120 Comments
In a surprising move 9 years ago, Sprint fired more than 1,000 of their customers. They contacted those customers to say that their contracts would expire in a few months, and they would need to find another mobile provider.
Why would a company "fire" their customers? Aren't customers how companies stay in business?
Here's what Sprint revealed: Those 1,000 customers were calling Sprint's customer service line about 40,000 times a month. That's an average of 480 calls per person each year!
Sprint realized that by spending such a huge amount of time on those customers–customers who, it seemed, were asking the same questions over and over and were never going to be satisfied with the answers–their customer service team was neglecting their other customers. Plus, if you're paying customer service reps to answer 40 calls a month from the same person, you're losing a lot of money on that customer.
I think they made the right decision.
I never want to fire a customer. I get no joy from it, nor do I want customers to fear being "fired." I love the vast majority of my customers, even those who are bluntly critical. These are extreme edge cases, the 0.01% that get in the way of me being at my best for the other 99.99%.
Just to be clear what "firing a customer" means for a company like Stonemaier Games, it usually equates to me removing the customer from our e-newsletter list. There's really nothing to stop anyone from backing one of my Kickstarter projects. At best, after the project is over, I can refund their pledge, removing them as a backer. That's exceptionally rare.
Here are the types of things that will motivate me to "fire" you (or, as a commenter called it, "customer stratification"):
- If you're racist, sexist, bigoted, or a complete jerk to me or other backers. I once got the nastiest message from a backer in central Europe accusing me of being an ignorant American and making his shipping fee higher than backers in western Europe (which, of course, is simply how courier rates in Europe are priced). It was actually so nasty and bigoted that I reported it to Kickstarter.
- If you're unreasonably picky to a costly extreme. I got a message from a Scythe backer recently who asked for a replacement box. To the right you can see a photo of the "damage," the slightest wrinkle on one of the corners. I wrote him back to say that at best we could offer him a $15 refund, and he replied to say that $50 would be more appropriate. $50! That was a clear signal to me that there was too big of a gap between our perspectives.
- If you're a troll. If you frequently troll forums to shout about how you hate things (particularly–but not limited to–my games), well, you can do that all you want. I believe in free speech. But if that's the type of thing that makes you feel good about yourself, you're not a good fit for Stonemaier Games.
There's one more type of customer who simply isn't prudent for me to retain. This is the expensively negligent customer.
Let's say that you run a Kickstarter campaign for an expensive, heavy game. You offer a money-back guarantee, with the intent being that if backers have financial hardship or if they play the game and don't like it, they can send it back for a full refund (including shipping both ways). Over the next 7 months, you hear from about a dozen backers who ask for refunds, and of course you provide them.
Finally you start fulfilling rewards. One US backers receives his game, and as soon as he receives it, he emails you to say he wants to return it for a refund. You oblige, of course. When it arrives at your office, you're surprised to find that it's an unopened, mint-condition Collector's Edition.
You're not mad at the customer. After all, even with the $35 total shipping costs to and from that backer, you can still sell the game at a profit. But knowing what you do about this customer–that they needlessly cost you $35 on a game they could have just cancelled before you shipped it–is it prudent for you to sell more games to that customer in the future?
(and yes, I'm talking about Scythe)
What do you think about this concept? I figure it might be offputting to some people, especially coming from someone who proclaims to be inclusive, not exclusive. But sometimes I've had to draw a line, and this is where I draw it.
Leave a Comment
120 Comments on "Kickstarter Lesson #195: When Should You Fire a Customer?"
I'm afraid I didn't read all the comments here, but I still wanted to add my voice to the crowd on this one. I think that Kickstarter can be an odd place for customers to find their voice. I'll give one example from my own campaign. I had a backer who had taken the rulebook posted on the page for people to check over and tell me they had translated it into their native language, and they would now like me to send them all the original artwork from the game along with PDFs etc so they could also translate the rest of the game so they could play it more comfortably with their friends. Now, I seriously considered this, I was giving it real thought for about a day, thinking about and even costing the possibilities, in the middle of a KS campaign. Then about 24 hours after the original request I got another message abusing me for my slow reply to his mail. Since this whole idea would require me working with this person quite closely their attitude in the new mail made up my mind pretty quickly so I explained that I was unwilling to potential breach my copyright protections by sending out artwork that I'd spent a lot of money on in its raw form for them to make alterations to. Which triggered messages ranging from the annoying to the abusive. This was all from a £1 backer.
I have been asking Kickstarter to let me refund customers mid-campaign to get them off of the comment section. For every 250-500 backers it seems I get one ridiculous commenter – often famous for being a troll on campaigns. It gets so annoying to have your productive dialog with your customers constantly interrupted with screams for attention…
And let me just add that this is a great topic to talk about and I hope it gets more bandwidth… And generally "firing a customer" means "making sure they never bother you again" and that is very hard to do with Kickstarter. The best we can do is make a list of folks who were super annoying/required too much time and the second the campaign ends, refund their money…
So, in a heated post on BGG that got locked, Jamey asked for feedback on a customer service issue, so if he's reading this too, here's my reply/opinion.
If I buy a game as an investment to resell, I would look at the outside box, and if the outside looks good, I'd be happy. If it had damage, I'd probably send it back for a replacement. If the damage was very minor, I might not even worry about it, but if it looks like the inside components might have been damaged, I'd want a new game.
Likewise, if I intentionally bought a game with a damaged box, I would not expect the contents to be pristine and perfect.
If I open a game, I'm not worried about resale because as soon as I take the shrink wrap off, it looses value. I may sell it someday but I'm not looking to make a profit. I opened it because I want to play it. Therefore, I'm more worried about playability. I do "upgrade" games with nicer components and am mildly OCD about my games, but wear-and-tear or minor blemishes are acceptable. If I have to glue a piece together or use a felt pen to color in a scratch, I will, and I'll still enjoy the game (which is why I bought it). If a damaged or missing part affects gameplay though (missing unique pieces, obviously marked cards, or something that is a major eyesore) I'd want a replacement.
The problem is that everyone's definition of minor is different. If a customer demands a replacement, and you think it doesn't warrant a replacement, maybe offer to sell the part at cost + shipping. That way, they get their replacement and you don't lose money. I know it's not that easy as you'll eventually run out of stock, but that's the only compromise I can think of.
This is for a new game though. If I buy a game used or damaged at a discount, all bets are off. That's the risk I take.
I wouldn't worry too much about companies firing customers being misused. Most are, after-all, in business to make money, and when it affects the bottom line they would quickly reconsider their policy. Also, there's always somebody out there that will come up with an idea or alternative if a company gets too hard to deal with. Most companies have the right to choose who they do business with already and it hasn't been abused yet. I think it's unlikely.
Well this was a very interesting article and the comment section alone was pretty fascinating to see people's reactions to what you shared.
Thanks for the transparency. That's not something you get with a lot of companies and I am honestly impressed with your patience with people! (I would have a hard time being that patient!)
Although I agree with other comments that the last example is probably the one I may have given a second chance to as a customer, especially because I've been through some sudden life changes like a major illness and in my experience you really do stop paying attention to checking your email and making sure you've cancelled a Kickstarter etc because all your time and attention is just on surviving day to day. That's the one thing that popped into my head with that example.
On the other hand, I felt sad for you that you got fired by a customer who now doesn't want your games just because of your sharing this post.
I try not to make decisions about what games I play based on the beliefs of the owner of the company… Otherwise I bet it would really limit the games I could buy and play and I love games too much to limit myself like that haha :)
Oh I meant to say… I love that you link to the most popular posts of the month in the monthly update email. My email was taking up too much of my time so I unfortunately had to unsubscribe from your twice weekly posts but this way I can catch up on some of them! Thanks!
Nice interesting read, as always.
I am boath happy and sad for you Jamie, happy that you have become that big that this is a issu. And sad that you actualy have to deal with stuff like this. I do hope that stuff like that do not take up to much of your time.
Regarding the "getting rid of customers". I totaly agree with how you handel things. My only fear would be that when big companies have started that the threshold will move more and more. And in certan areas when you might only have one provider to choose from that it can be miss used. But I would say it is hopfully far away from something like that, probaly just me being doomy and gloomy. =)
Many years ago, I was a US Navy recruiter. I had one applicant that was such a pain in the derriere, I told him I didn't want him in the Navy and refused to sign him up. One of my fellow recruiters did though, but he was not longer my headache.
It seems ridiculously unreasonable for you to pout and expect a customer, who is going through some sort of crisis that requires financial relief, to have a game that he funded nine months ago be at the forefront of his thought process. Especially if he isn't following Kickstarter updates, or is in a rough patch.
It is a lot more likely he saw the package on the doorstep and thought "Hey, I could turn this into quick cash. Jamey's an awesome guy. I better not open it so there won't be any trouble with the return."
I sure hope I never need customer service from someone with such high standards for what constitutes a legitimate need for a refund.
I don't really understand how some people can say you publicly ostracizie or embarass someone, when you keep the examples strictly anonymous and there's no way for anyone to find out who those customers were.
The conversations here sure took some interesting turns.
Jamey, you made a tough decision and I'm glad you did. Refusing to use a product because it's not right for you is understandable. Refusing to use a product because it's creator differs in his opinion on an issue is lame.
Most folks will never know how hard it is to bring a product like this into the marketplace in our self-entitled, attention economy. Your company, your blog, your products and your policies will never be perfect. Nor will anyone else's. That's kind of the point here, isn't it?
Scythe is an excellent game, and I would never get rid of my copy simply because it's creator was brave enough to share the decisions he makes behind the scenes with others, whether I agree or not. I'll keep the game based on it's merit on my table.
Hats off to you for making the incredible time and money sacrifice to publicize what you're learning on your journey. Most learning is done by making mistakes. Your blog is gold. This post is gold. All of this is making the entire industry stronger and smarter. It's saving new project creators countless hours and dollars. We're all learning together.
Everything you're doing is worth it. And some of us, I guarantee you, are grateful.
That would be fine. Thanks
We are going to donate the game with some other items we have been pulling together for charity. We wish you nothing but the best as you move forward to change your business model, and provide yourself with a more manageable life.
I've read and reread this blog and the responses many times now. I feel for Jamey in his frustration with customers he cannot please and will cost him money. I feel the embarrassment of the folks who are now up for discussion on a public blog. Having Scythe is almost feeling uncomfortable at this point. Not what I expected.
I just want to say that I appreciate the honesty and transparency that Jamey has about the company. Honestly not pandering.
Wow, I hope I can articulate how this post makes me feel accurately. I wanted to, but didn't back the Scythe KS, due to financial constraints. I missed the first preorder when it was up on trycelery. I was hoping to catch a preorder from CoolStuffInc or Miniature Market, but got laid off a couple months ago, and what remaining money I had was used for survival mode. I got a new job and got my first paycheck last Friday, and when I got the Stonemaier Newsletter this morning, mentioning Scythe sales I thought, "Yes, time to celebrate the end of unemployment." I decided to read your blog post. In the time I have been following Scythe, I have enjoyed seeing a crowd funder that takes care of their community, and looked forward to supporting the company. But now I read this and I feel very conflicted about the unopened Scythe package scenario.
I had a similar experience a few months ago, before my layoff. I bid in an auction on BGG that was close enough I could do a local pick-up. Three days before the auction ended, my daughter broke her leg. I contacted the gentleman running the auction, explained my situation, and asked if I could take a little more time to pay. I told him I would not retract my bid, as that felt scummy to do to him, but if nobody outbid me, I would still pay, but it would be much more convenient for me to do it later. Roughly a month after, the bills were under control and I was able to sell off another board game to raise the funds to pay for my auction, contacted the guy, and got it taken care of. I feel like I know what this customer is feeling.
For want of $35, you publicly ostracized a supporter of your business, complained about honoring your own policy, and clicked a button to take him off your newsletter.
I subscribe to several e-Newsletters. I read less than a third of them, and that is mostly a quick scan for any information that piques my interest. But every time I get that newsletter, about gaming, technology, finance or whatever, I remember why I don't click "unsubscribe" from that person or company. The champion ideals I agree with, or they promote things I am interested in. If I wouldn't recommend their product, they get re-routed to the spam folder or I remove myself from the list. So you cut off a guy who could be an ambassador for your company, the best advertising in an industry where people will complain loudly about CMON's lack of customer communication, or how Asmodee will squeeze them for every last nickel they can get, or will buy their favorite publishers in the next five years, or Fantasy Flight pricing points. But in all that I hear "Stegmaier takes care of his customers." "Stegmaier doesn't do KS exclusives so he doesn't divide his community." "Stegmaier is transparent with his backers." "Stegmaier games are a great value for the cost."
And here, Jamey Stegmaier is firing a customer for the cost of a fancy dinner downtown. Jamey Stegmaier is putting a customer up for public shaming over the cost of a one-year subscription to a comic book.
At this point I don't trust that if I ordered your product, and something were to go wrong, that my complaint would be treated as valid and within the confines of what you consider acceptable
While I understand Jamey's frustration with this customer, s/he was just using the option given, for reasons that weren't understood at the time. However in no way have they been shamed in public or ostrasized – there's no names here, so it's purely a "here's something that happened with someone you will never know".
I think it's completely fair to fire customers. Like them you have tjekket right to choose Who you want to do business with.
But I also consider it a bit passive agressive to just fire them, without letting them know, that they have been offensive, unreasonable, etc. These people may not know, that they have stepped over the line, and unless you telt them, they won't clean up their act.
I consider the bord game community to be exceptionally Nice and inviting, but every now and then I see people stepping over the line, lille you explained, and when people take the time to telt them, why their behaviour isn't okay, they usually understand.
A previous company at which I worked did subcontract electronics manufacturing. The margins on that tend to be fairly tight, anyway, but one of our customers was always pushing the price tighter and tigher and were always contacting us with "issues". The account manager was chatting with me and he reckoned that once we took into account the hidden costs of the company's staff time, we actaully made a loss with them. They decided they'd go off to the far east to cut manufacturing costs even more, but we warned them they wouldn't get the quality – they went, anyway. Surprise, surprise, they were back within about 8 months and were asking for tenders for the work we used to do – we cranked about 20% on to our price to cover the aggro we knew it involved. We didn't get the work, this time, but no loss – let some poor other sod learn what we learned the hard way.
No matter how good a human face you want to present, and how great customer service you want to deliver, a company is still there to make money, and people still have to make money to live, so if you do have to cut certain customers, to need to do it. It's jsut doing it in the right way – social media can be a powerful tool for the disgruntled, nowadays.
Hi Jamey,
Maybe a quick tweak to your process that might help with the refunds issue: change your policy from "No questions asked" to "One question asked: We'll refund you within the first month for any and every reason, but we'd definitely love to know _why_ you've asked for a refund (it helps us with future planning and decision making)!"
Firing customers who are genuinely a huge waste makes a lot of sense, but by cutting out the ability to ask for context, you're setting yourself up for unnecessary pain (and they can always not tell you if they really want to).
This reads a heck of a lot better now. I'm glad you are sticking to what makes you feel like you can provide the best service to the customers you feel matter. Hope we can still be friends and one day I'd like to road trip to an event to meet you.
There is a very good reason for KS not to allow project creators to block backers. Fraud.
Since only backers can comment on projects, if a project creator had the power to block backers, they would have a powerful tool to minimize criticism right out of the gate, especially if the project creator is a repeat offender (and there have been a few) and known to people who will call them out. While companies like Reaper and Stonemaier wouldn't abuse it, you know that there are people who would.
I will just add a nice thought from Timothy Ferriss book: 20% customers generates 80% problems and consume 80% of your time and energy.
I can understand why some people don't agree with Jamey; however, the relation between publisher and customer works both sides. Jamey is working 80 hour weeks already; his business is growing, and he needs more time to focus on more important things than dealing with that small group of always unhappy and silly people. He has to optimise his time management. Customers have to understand that they need to be serious grownups to be treated seriously. Everyone is expecting high quality and being ok from the author/publisher, but it looks like some people don't expect that from a customer. It works both sides.
Of course, we can be emotional about that small group of people but does that small group of people is trying to understand the publisher? Customers have to be humans as well and then there will be no problems!
It's funny that you should post this now. I was just telling the wife about the 1-star-stalker you seem to have on BGG. Some guy who gives you nothing but 1 star reviews (without specifics as to why) and a bit of personal abuse.
I can certainly understand not wanting to deal with certain characters.
As for the "damaged box", I consider myself absolutely anal about box condition. Plating and dented corners make me. Very sad, and I've complained on multiple occasions (almost always as a result of someone using Shipnaked and their plastic bag mailers), but not even I would consider that Scythe box to be an issue.
Is that the entire story for scenario 4? If so, I think you went too far in taking them out of the Stonemaier Games family. The topic of "If you're expensively negligent" is fair but if that is the entire description of events you've overreacted.
Realistically I would never ever do what that customer did but he used your policy, didn't give you a reason and it looks like you are pouting about it. Not cool as a business owner for your image and rep. As an ambassador who recommends & plays Viticulture like a fiend and has a proud image of SM games, this really soured it.
I think a big reason this example stands out so much is because the first 3 scenarios are juxtaposed against the 4th scenario by the actions taken by those individuals: racism, hate speech, trolling, uncompromising demands… compared to just wanting a refund because you said he can have one if he requests it. The contrast is hard to put all this on the same level of play. Do you see what I am getting at?
Again, is there more to this story that we don't know to provide context on why an issued refund and an extra $17 is bending you out of shape? The shape that has spawned the spirit of a community and made me want to jump in and help promote?
I hope you can recognize the feedback you've received and grow a bit thicker skin towards small issues like this. This is just a cost of doing business for having such a freely open policy that 99% of the time works to yours and the customers advantage. The 1% doesn't require this type of attention or reprimand.
Edit: i see the context posted above in a reply Jamey. I typed this out around 10am this morning and work got in the way so i just came back, proofed and posted.
It's interesting to see how much this topic hits home for so many people. As a fellow business owner, I can tell you that firing a client can be one of the most difficult yet advantageous things for an owner or a project creator to do.
One of the most significant reasons is its effect on staff morale. Life is too short to have anyone steal your mojo and ruin an otherwise vibrant company culture.
I'm probably in the minority here, but I would tend to disagree with the action of Sprint firing 1000 customers because they are too costly. Another approach would be to look at the processes and policies for handling situations and altering them to protect both the company and the customer. Firing clients is often a symptom of a broken or incomplete process. Creative solutions are waiting to be unleashed for those who put in the time to protect customers. That said, abusers need to go. Always.
Mixed feelings on the sealed Scythe return. On one hand, the company needlessly had to pay shipping charges and many people don't care to understand just how costly this is to pay for and also to manage. There's just no reason for it with a 7-month window. Unless there is. Maybe that backer found out she had cancer? Maybe he gave up his possessions to work with youth in Africa? Maybe his friend owns a retail store and he wants to support both him and SMG? Maybe he just doesn't want scythe but will back every other offering you make? Might be worth finding out. If not, put that energy into the amazing, hungry, supportive customers who advocate for your brand every day and consider the return postage the cost of doing business. Because your brand is worth that and more to all of us.
My philosophy is "everyone gets to be totally unreasonable — but only once".
My thinking is that no matter how unreasonable someone seems, there may be circumstances that I am not aware of — or that they are embarrassed to explain — that justify it.
You also have to consider that a toxic customer can cause a lot of damage to your rep, so you want to be on record as being exceptionally obliging. So in these cases, I'm excruciatingly polite — this also will defuse situations where there is a real issue, and if the customer really is a toxic troll, it'll piss them off because they're trying to get you angry and you won't be baited.
If, after the situation is resolved, you get some indication that they are now happy, fine. If not, put them on your blacklist for future projects. If they appear happy, but make a subsequent unreasonable complaint, fix it again — but blacklist no matter what their response is.
If they complain about being "uncustomered", just say "I'm extremely sorry, but your standards are so high that we are unable to meet them. I think you will only be happy if you start your own company and produce products to your exacting standards. I look forward to seeing the results, so let me know when you do this."
In the long run, this is cheap reputation management.
You are totally right to have the ability to fire a customer. It would be the same thing as a store not allowing someone to shop at their store for a reason we may not know. The person stole from them or harassed the store. These case could all fall in the same situation and it is up to the companies to decided what is best for them. If you see one person or a few people causing problem your best way to solve the problem is get rid of the people. Either talking to them or firing them. There not much else you can.
Every business wants to help out but there times when someone is all about themselves and think that everything has to be perfect. I have never seen something perfect in this world and I will never see it. Perfection is something unachievable in that sense. Perfection has fault just like every thing on this planet and in the universe.
Let me just say how sorry I am about that Central European backer. Although his behaviour is unacceptable, it is sometimes frustrating to see the price tag on shipping (especially as monthly average net income in our region is $400-$500). But I am quite sure that SMG Kickstarter shippings are quite the lowest possible considering the quality.
The question is, what can we, as happy customers, do (except buying all those lovely games), to make your day?
In the 5 years I have been running Tor Gaming I have fired about 3 customers. It's surprisingly liberating when you do it but it takes a lot to force me to do it.
I am a BIG fan of firing customers. I don't recall which book I first read about the concept in, but it's one of the most useful concepts a business owner or high-level manager should have in their arsenal. That $50 dent was telling; thank you for including the picture!
I should note- I'm a huge fan of *great* people and organizations utilizing this tool. I'm also a fan of customers firing crap companies, though. God knows there are plenty of those, too. :-D
My copy of Scythe had a similar perhaps slightly worse ding on a couple of corners but hey it has travelled half way around the world to get to me. It does not impact the art, opening the box or game play. I am just very happy to play the game.
I do understand that many people are genuine collectors as well as gamers and that having paid a significant amount of money want a perfect game. I also feel that it is unreasonable to expect that. Stonemaier Games clearly do much more than most to support us backers, to communicate problems and to resolve issues. Full refunds including shipping is a very generous offer. It is a shame when reasonable people cannot come to agreement but I totally agree that recognizing significant differences exist and taking steps to avoid protracted discussion that lead to increasingly entrenched positions is the best solution.
I used to be an owner of a game store and you are spot on about needing to do this. I remember a guy that played D&D 3.0 who would seldom spend money. One day he asked us to do a special order for a book he wanted that we didn't have in stock. I gave him a call when it showed up and when he came in he opens up the book and says nope I don't want it it has the same misprint as the other copy I have. I do an internet search and all copies had that same error. I told him if he didn't buy it I was not going to do any more special orders for him. He bitched and complained but actually did buy it. At some point months later I mentioned that happening to a friend who worked at another store. Turns out the dude had done the same thing there and they had let him get away with it. I wasn't very sad that he stopped coming into my store.
I think Sprint and you both made the right decision. As a business owner I quickly learned that I had to pay close attention to chronic complainers. They made up a fraction of a percent of my whole customer base, but I instinctively wanted to please them. The problem is you never can, and it ends up costing the customers who are happy. I've had to fire customers and I've never regretted one of them. A happy at peace business owner makes a successful business.
Customer stratification is an important thing to do that not enough companies do. Good on you for doing it and being honest with your customers on why it is happening and what your criteria is for them being "fired".
I betcha this blog post felt really good to write. :)
I'm curious how you would handle this thing I'm dealing with now that is quite related to the topic at hand. I have a single backer (who backed a $1) who keeps shouting and criticizing the project. He isn't being incredibly rude, but he expresses himself in a way that makes it sound like he is entitled to everything. Why the game is late (a game he hasn't even pledged for) the lack of communication or the when we do communicate the content of said communication. So far the game hasn't even been delayed. So all in all he is spreading a lot of negativity in the comments. I have considered just refunding him and be gone with him, and I have considered to expose him as a 1 dollar backer. But so far I have done nothing hoping that he would find other things to be mad about and not cause a possible shitty post on BGG as well as on the KS page.
What are you thoughts on people like that?
I appreciate your point of view and your perspective on these issues. I enjoy all that you do in/for the industry, however this post left me with a negative feelings and that is not something I normally associate with Stonemaier Games.
Just two things…
First, to echo the comments from Katherine. We would be well served by companies firing more of their "customers" – the Marines carry their wounded, but too many countries tries carry their dead.
Also, kudos to biffta… I LOL'd and my daughter, to whom I read your post said, nobody should treat Jamey that way!
Of course you are right. But then again, I have all of the Stonemeier games and like a refund on all of them due to wrinkles that I viewed with the use of a microscope.
I can only imagine the demands placed on publishers by people.
Man. My box cover was worse than that – but there was an accident in the shipping transit (that delayed delivery.
I say worse and I mean minutely worse.
I looked at it and said "Meh. Similar damage could Happen taking the game out of the closet. No biggie!"
You are 100% right in firing these customers.
Companies can lead in cost, quality, and service. Yours is absolutely an industry service leader, and the quality of your games is top seed as well (contending with a couple others for #1.)
Yours is not the value lead. You don't sell the cheap low budget economy grade junk.
The companies that do are about the only ones who can't afford to fire customers, because their customers aren't looking for top quality, and they can't usually afford to maintain the service to entice new customers on service alone.
Very well written. Valid points and much respect to your opinion here. I don't think you are even somewhat off. More people need to stand up for what they believe in and show more integrity. Something I know Stonemaier Games (more so you Jamey) have a lot of. Unfortunately I didn't know about Stonemaier until it was too late to back Scythe but I've played Euphoria and loved it and cannot wait to play all your games. You bet I am picking Scythe up in Aug. (only to request an immediate refund for dissatisfaction of course!)
I am late to the whole Kickstarter game and never got the opportunity to back one of your projects (although Scythe looks gorgeous). I cam upon your article via TBG on Facebook. I gotta say, my eyebrows were instantly raised and I expected to read the article and declare to never buy a game from your company. However, after reading the article, not only is it darn good, but as a 15 year Customer Service vet, I agree with Every. Single. Point. Now I am even more intrigued by your company as you seem to have your values intact and values on point. Someday when i scrape some cash up, I will be grabbing Scythe.
Did you ask that last case about why he returned it? Or does that violate the "no questions asked part of the policy". I can think of a few legitimate reasons… Financial hardship.. A friend received the game and he played that copy and then realized it wasn't for him. I would think getting back an unopened copy of the game is better that one that's been rifled through. Just playing devil's advocate here. I love my copy!
I can relate as I stay up late making tabletop wargames terrain to auction/commission and have to deal with all manner of similar folk.
Just the same, I also host a tabletop gaming club at the local library (and I'm always flat broke, the terrain money goes towards bills), so if you'd like to donate one of those horribly damaged games…
This makes me so happy that I moved from publisher/designer to designer/artist lol.
Agggh just looked at my comment , damn you auto correct!
Apologies for the name misspell Jamey , Stegmaier I meant to say :-)
I think if Jamey Steigmier fires you as a customer, then you need to take a long hard look in the mirror. I applaud you getting rid of the ngstivity do you can spend your time positively!
I think it's timely! I'm a terribly patient person, I can put up with a lot of crap and long term beatings, especially when its for a good cause. A little Captain America sorta thing "I can do this all day."
But… I have 1 backer who refuses to fill out the pledge manager, but still wants his dice. I'm trying to figure out how that's supposed to work. It's been going on for MONTHS. He's threatened me with legality, etc. I'm like… dude… I need your address and to know what you ordered! He refuses. In the words of the Republican Party's nominee: YOU'RE FIRED!
I also have, since we're still growing, a "No refunds until you've received your game" policy; it exists to make sure, since we budget zero profit in our campaign goals, that we can fulfill our promises. But I'm starting to reconsider it based on the Kickstarter Terms of Service: "Once you refund a backer, your obligation to them is fulfilled." *drool*
You couldn't possibly have posted this in more timely fashion. And since you posted it, I see you're going through what I am. Self-entitled backers trying to be exceptions that break rules, systems, budgets, and common decency. I, therefore, am sorry you have to be going through this too. *bro-hug*.
p.s. Your items, James, post in about 2 hours. All packed up and waiting pickup. Hopefully they cheer you up.
Having worked in retail for 20 years (thankfully I'm out), I know all too well the value of "addition by subtraction" when it comes to customers. Some folks just have no idea how the real world works and what is reasonable. Those people can never be pleased, and it's usually best to just part ways.
I think businesses (and good customers) everywhere would be better served by businesses willing and ready to cut the cord on bad customers. Investing so much time and energy into individuals that will never be happy or always find fault hurts everyone. May as well give them something to actually complain about. And the silly little man who returned the unopened collector's edition copy obviously didn't even bother to google how much he could have made easily another $150 on top of purchase price for offering it up on ebay. That is the good thing about bad customers – usually get some amusement out of the silly decisions they make.
Casey beat me to the punch! I want to buy that copy from you at your retail price!
I'm actually struck by publishers in this industry really going above and beyond what I think is reasonable when it relates to replacing pieces, etc. I don't think producers in other areas have the same expectations placed upon them by their customers. It's admirable what you and other publishers do, but I will continue to feel that it is all above and beyond.
Trying to work out why ANYONE would return a collectors edition of Scythe!! Maybe something really bad happened in their life and they needed to cut back costs and get cash asap. But, I reckon if they'd approached you in an open way about why they were getting a refund they wouldn't be on the list above.
Box arrives at home, spouse opens it while other is at work. Working spouse comes home, fight progresses into cost of said game, fight ends with ultimatum to send it back. Jamey gets an unopened game and a $35 dollar bill.
I think the policy of flagging this customer for the future is your best course. Exploring the progression of costcos full refund policy would prolly be the best source for evaluating if yours is doing the best it can gor you.
I'm surprised Kickstarter doesn't offer the ability to block an account – it seems like that would likely solve some problems (though in the interest of transparency, maybe it's an issue).
Given that you run your own customer service, I can't imagine how difficult it is to have to answer things more than once from one person – let alone having 10-20 people eating up 10% of your time.
Seems fine to be able to "fire" a customer (I've done it, when I used to work in real life), as long as there's an understanding as to what constitutes that kind of thing. It's a little cynical, but there are lots of customers and only one you, so you've got to protect and care for yourself.
I enjoy reading your blog posts. Also, can I become a new customer and purchase that collector's edition of Scythe that got sent back unopened? Haha
Haha, that's exactly what I thought.


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I had to share this with you. Magaly wrote a beautiful post in which she mentioned this article called "the spoon theory". This caused a deep emotional reaction in me, so I had to put this out there. Goodnight from me.
Our love story
For our anniversary he gave me this pretty miniature unicorn which I loved and I gave him the money to buy a new cell phone ( thinking that when all your money are pulled together it makes gift giving kind of hard-cough cough- and this is what he wanted the most...hey stop judging me!).
For obvious reasons it didn't felt right to share this story with you on time. But a new blogfriend who has her birthday on that particular day and felt the same way convinced me through her post to share the beauty, the love and the happiness.
Be blessed, be loved and be in love!
Thank you
I want to thank you all for your support and love not just about yesterday's post but for all those years. I met in this cyberspace a lot of beautiful people and so many of you touch my soul on way or another. But yesterday wonderful Toni did the most sweet and caring thing for me. She did a reiki request for me in her blog! Thank you dear Toni and thank you all for always being there for me, even though we all know I have never been the most consistent blogger. Well, you have all been the most consistent friends. I love you all always and forever!
Health updates
Greetings blogfriends! How are you? I just want to say that my heart goes out to all French people. Sending all the healing thoughts, prayers and love my heart can hold. While I was contemplating the beginning of this post I started wondering when this blog became all about my health updates. The weird thing is I feel young(I am young!) and yet lately my body seem to disagree. I took my thyroid results back this week and it seems as all the different natural and alternative treatment I was doing on the side as well as the diet changes and workouts had no effect on my troubled gland. The nodule grew yet 2 more millimeters and my blood test showed a hormonal imbalance which explains why I can't seem to lose weight lately. So, that means I have to do yet another biopsy and everyone is urging me to take out the whole gland. But these are not breasts we are talking about, it is an important organ. I can't accept though that the best solution is the most violent one. I need to be convinced. This will affect my overall health for the rest of my life and although singing is not an issue anymore it still feels wrong. I am switching doctors again and when I am done with all that I decided to check out my back. But I do have some good health related news. My tooth will probably make it!I have to go and wake up my daughter now because she has a play date.
Be loved, be blessed and be safe!
Chronic pain and strength
Helloooooo blogfriends!!! Today I am having a bad back day, but it was so worth it. Yesterday I had a dance party with a girlfriend. When my husband was at work (otherwise would be too embarrassing), we danced in frenzy. Every single thing we could think of for 3 hours straight. We even macarenaed. I haven't acted so goofy in years, it was exhilarating. It was so funny, because my daughter was here and she kept watching us with concern and disbelief . What is wrong with mommy? Why is she listening to that music? I usually listen to pre- classical music so who can blame her. I knew yesterday that the pain would come in breath taking waves but I wanted to feel free for once of the self preserving thought that now comes with every single move I make. It was wonderful. There is power surge in letting loose.
Chronic pain can re shape our form of thought in a significant way. But, this past week I watched a video in YouTube with a person who became totally paralyzed from the neck down and his strength of spirit was amazing. Life affirming thoughts have filled my mind ever since and I am ever so grateful for my beautiful life!
Be loved, be blessed and be free!


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Club seats are only accessible by stairs.
RESCHEDULED - Lewis Black: It Gets Better Every Day
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In the Blog
Who Makes The News?
Media monitors in Sweden. whomakesthenews.org
In November, feminist media activists around the world will be participating in the fourth Global Media Monitoring Project (GMMP), the world's largest research and advocacy project on gender in the news media. For one day, volunteers from grassroots community organizations, university researchers and media workers will track news media around the world to determine how women and gender issues are represented, document stereotyping in news media, and find out how women participate as newsmakers (as authorities and experts, for example).
Findings from the GMMP will be used by gender and communication activists to advocate for gender-responsive media policies, capacity-building in news organizations and gender-aware media literacy. The results of the GMMP will be published in time for key global processes scheduled for 2010, including the Beijing +15 review and the Millennium Development Goals Review Summit.
If you'd like to get involved by becoming a volunteer media monitor, get in touch with the national coordinator for your region.
For more information, visit the GMMP website.


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Summer Research Fellowship
Opportunities for Summer 2020 Psychology Research Fellowship
What is it?
Summer Research Fellowships are employment opportunities that support students engaged in research for 10 weeks during the summer. Research fellows work alongside a faculty member on various psychological research projects. Please see the Undergraduate Research website for more information.
What are the benefits?
Summer Research Fellows earn $10.11/hr plus a room and board supplement for 10 weeks. This is a great way to apply your classroom knowledge to real world questions of importance, to gain valuable research experience, and to interact with faculty members.
Who is eligible?
Research fellows must be a CSB/SJU psychology major who will be returning to study in the fall (graduates not eligible). Individual faculty members require various qualifications to be eligible for their particular fellowship. Often these requirements are the completion of Research Methods and a course related to the specific research project. See individual job descriptions to see if you are eligible.
What do I need to do to take advantage of this opportunity?
The positions will be advertised via an e-mail from the department coordinator in late February or early March. To be considered for a fellowship position, you will need to submit an application to the faculty member hiring a fellow. Typically, applications require a cover letter, résumé, and transcript, although each position may have unique requirements. Application details will be outlined in the position description advertised. Applications are usually due in late March.


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117 Results
About TOMS for Men
Discover bold and classic style with our men's shoes, eyewear, and sunglasses. Whether you're looking for men's slip on shoes, boots or lace ups or men's sunglasses and frames, check out various men's collections, collaborations, and featured shops. With every product you purchase, TOMS will help a person in need. One for One?.


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Last week, I shared with you about how Jacob had found a new best friend in Mr. Penguin.
I am happy to report his stuffed-animal-love is growing, and he now has a whole menagerie of cotton-y pals.
Throughout the week, I captured some of their sweet moments. And because, as they say, a picture is worth a thousand words, I've picked four of my favorites to share with you today. (Aren't you glad I'm not sharing 4,000 words instead? So are my fingers.)


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What was once Paul Quinn College's football field is now a farm providing fresh fruits and vegetables in Dallas.
"My goal is to spread the word of organic growth," Andrea Bithell, the manager of the two-acre "We Over Me" farm said.
For the past few weeks she's been hosting urban farm classes for the community.
The latest news from around North Texas.
Saturday's class taught students how to build, maintain and provide habitats for honeybees, as well as how to prepare a chicken dish.
"It's a very beautiful experience to see unfold—when they plant the seed and a few months later they get to harvest arugula or they get to harvest a cucumber," Bithell said.
One of the farm's goals is to offer access healthy food to the neighborhood surrounding the college.
"To pick a tomato and take a bite of out an heirloom organic tomato, there's nothing like that, it's invigorating," Bithell said.
The three-year-old farm is maintained by Paul Quinn students.
Not only do the students and the community reap the benefits, but the farm has big clients like Legends Hospitality Management that provides food for Cowboys stadium. All the profits go back to the farm.
"We see this as an incredibly worthy model and our type on how we would like to see urban agriculture go in our city," Susan Pollard, a beekeeper at the farm said.
The next class will be held on August 24, the cost is 45 dollars. For more information, click here.


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AUSTRALIA'S supply of vacant jobs is dwindling, making it harder to find work than it has been in years.
New results from the only comprehensive national survey of vacancies show they have fallen 8 per cent in the past year, undoing most of the gains since the global financial crisis.
Australia had only 166,000 vacant jobs in November, down from 193,000 two years earlier. More than 600,000 Australians were looking for work.
The most dramatic slide has been in public sector vacancies. There were just 12,300 government or semi-government jobs on offer in November, down from 17,500 a year earlier.
In the public service capital of Canberra, the Bureau of Statistics found 800 vacant jobs, the least since the early years of the Howard government in 1998.
Recently elected state governments have also cut public service employment to long-term lows.
There were only 3100 public vacancies in New South Wales – the weakest at that time of year since 1996.
There were 2900 in Victoria, the weakest since 2003, and just 2100 in Queensland, the weakest since 1999.
Queensland has 29 per cent fewer vacancies than it had a year ago and 65 per cent fewer public service vacancies.
The results suggest the public sector will be closed to many of the graduates who traditionally find work at the beginning of each year, forcing them into the private sector or pushing up unemployment.
Private sector vacancies have fallen 9 per cent in the past year. The biggest slides are in tourism, where there are 9100 fewer jobs on offer; transport, where there are 6800 fewer jobs; and mining and manufacturing, each with 2000 fewer vacancies.
There are fewer manufacturing jobs on offer than at any time in the past decade.
The most recent National Australia Bank business confidence survey, released in December, showed confidence at its weakest since 2009. More businesses planned to cut employment than increase it.
Separately released retail figures show weak spending in the lead-up to Christmas. Spending slipped 0.1 per cent in November to a seasonally adjusted $21.5 billion, the Bureau of Statistics said, disappointing economists who had expected a 0.3 per cent increase.
"There is no good news in either the retail spending or the vacancies data," said BT Financial Group chief economist Chris Caton.
"If the consumer is cheered by the interest rate cuts, she's still keeping it to herself."
The dollar slipped more than one-quarter of a cent to US104.9¢ as financial markets' expectations of a Reserve Bank rate cut in February climbed marginally from 36 per cent to 38 per cent.
The ABS job vacancy survey is regarded as more reliable than the private sector advertisement surveys because it seeks details of all vacancies, whether or not they are advertised. It shows Tasmania is by far the worst state in which to search for a job, with eight unemployed people competing for each vacant position.
The West Australian and Northern Territory labour markets remain Australia's healthiest, with only 1.5 and 1.3 locals competing for each vacant job.
In Victoria there are 3.9 people competing for each vacant job. In NSW the figure is four and in Queensland it is 4.3.
Australia's unemployment rate has remained in a narrow band of 5 per cent to 5.4 per cent for two years.
The government is forecasting only a small move beyond that band to 5.5 per cent by June. The figures will be updated next week.
With GLENDA KWEK
The original release of this article first appeared on the website of Hangzhou Night Net.


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Men charged in Manheim Township robbery
Police: Duke Street resident hit with baseball bat
Four Lancaster County men have been charged in the armed robbery of a North Duke Street resident, according to police.
A 20-year-old man answered a knock at his door Wednesday night and four men entered the Manheim Township home, police said.
Investigators said two of the men were armed -- one with a bat and one with a knife – and three of them wore masks.
The men, one of whom the victim knew, demanded cash and gathered electronics, police said.
The victim was hit with the baseball bat and one the suspects was stabbed with the knife, police said.
Investigators said the men left with a small amount of cash and a short time later a man entered the Ephrata Hospital emergency room with a minor stab wound.
Seth H. Wolf, 24, of Denver, Cain N. Mendenhall, 18, of Stevens, John E. Stanley, 21, of Stevens, and Dakota R. Pierce, 19, of Denver, were taken into custody Thursday and face charges of robbery, criminal conspiracy, and theft, police said.


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Unless you've been around homebuilts, you've probably never heard of a Jabiru. (Sure, you may be familiar with the varieties of stork whose name comes from the Tupi-Guarani term meaning "swollen neck.") I mean the Jabiru airplane — a tidy design that's morphed into several varieties: two- and four-seat, 51% experimental and, soon, a ready-to-fly light sport aircraft — but, actually more to the point, the Jabiru engine. Even if you're a certified-only kinda pilot, you should know more about Jabiru because one of its engines may well be under the cowling of that hot little light-sport aircraft you just bought.In yet another example of invention shooting out of Mother Necessity, Jabiru started as an airplane company and quickly found that the engine choices in the circa-60-hp class were limited to practically one. And then that manufacturer stopped making the engine.So Jabiru designer Rodney Stiff began work on replacement. If you think about it, there are scores of engine configurations out there — and that's just for pistons, more even if you're of the mind to harness the exquisiteness of Felix Wankel's (rotary) design — and the man who pens his own airplane has the luxury of making the space outboard of the firewall anything he chooses. So he can build an engine of pretty much any configuration: inline, V, opposed, W, X … so many possibilities.
Not So Different? …
And yet the clean-sheet Jabiru arrived into this world in 1992 as an air-cooled, opposed-piston, flat engine with a single, central crankshaft bolted directly to the propeller, a single central camshaft that operates two valves per cylinder through pushrods and rocker arms, and many other similarities to our supposedly outdated certified engines. In fact, you could see the Jabiru as the new product of an existing engine company leveraging its knowledge of traditional designs, only making the engine smaller and lighter. Comes to that, the Jabiru's diminutive valve covers in some ways remind me of Continental's technically superior yet ill-fated Tiara series'. Well, how about that?Jabiru's first effort was a 1.6-liter (call it 98 cubic inches) but after the first 40 were delivered, the company turned its quest for more power into a new iteration, now displacing 2.2 liters (134 cubic inches) from a 97.5-mm bore and a comparatively short 74-mm stroke, and producing 80 horsepower. This became the Jabiru 2200. Take it one step further — as Continental and Lycoming (and Franklin and Pratt & Whitney and Wright) did — and bolt six cylinders to the case and you have the 3300, capable of 120 hp maximum and 107 continuous. That 3.3-liter displacement is 201 cubic inches, making this a great comparison with the Continental O-200. (More on that further down.) You may also have seen Jabiru's 5100, an eight-cylinder derivative making 180 hp. The company has put that engine on the back burner as it concentrates on the smaller mills.
… Actually, Quite Different
Take the top off any Jabiru-powered airplane and prepare to be dazzled. The Jabiru glistens in beautifully CNC-machined 5000-series aluminum. The jauntily cut cylinder heads — separate pieces from the steel-lined barrels, presumably easing valve work in the field — expose a pair of automotive-style spark plugs, side by side. The induction and exhaust systems are neatly tucked underneath. To ease cooling concerns, each Jabiru comes with a semi-plenum cooling shroud so that the internal layout of the cowling isn't quite so critical. (Being air cooled, though, a clean inlet flow and appropriately valued exit area remain important.)Once your gaze has wandered from the machined cylinders, they alight upon the fully CNC-machined cases. The support structure is internal, so no bumps and lumps, nor do you see the typically grotty casting quality evident on your typical Lyconental. (Yes, I realize that the surface finish of a casting has virtually no impact on its strength, but if I'm paying the equivalent of a decent sports car on an engine alone, I'd at least like it to be attractive.) If finish alone sold engines, the Jabiru would be flying off the shelves.Look further. Notice how the cylinders are staggered side to side? Seems a lot more than usual, something you're at first willing to chalk up to an optical illusion. But the exaggerated offset is real, the result of a five-main-bearing design for the four-cylinder and a seven-main design for the six. Each crank throw is supported on both sides by a main bearing; a traditional aero engine has only a "flying web" between opposed cylinder pairs. So a four-cylinder Lycoming, for example, has but three main bearings, albeit very large ones, particularly the massive bearing between the prop flange and the first set of cylinders. Jabiru's literature calls out eight bearings on the six-cylinder engine, apparently counting the split shells on the crank nose as two. These bearing shells are, like several parts of the engine, automotive in origin. Jabiru uses a removable prop flange so that replacement of the crank nose seal — a fairly ugly job on a traditional flat engine — is quite easy. Nice touch. This feature, along with the solid crankshaft, means a fixed-pitch prop or an electrically adjustable one at best.
High-Speed Crankshaft, Low-Speed Pistons
Back to the crank design. In theory, more main bearings the better, but there is a slight weight penalty and a supposed internal drag penalty as well. However, this design makes sense in light of the Jabiru's high operating speeds. For the 3300, maximum power comes at a lofty 3300 rpm, while maximum-continuous is 2750 rpm. Thanks to the 74-mm stroke (2.91 inches), the piston speeds remain moderate. A Continental O-200 has a 3.88-inch stroke, for comparison. Maximum piston speed for the 3300 is 1602 feet per minute, compared to 1778 fpm for the Continental; at the Jabiru's max-continuous speed (2750 rpm), it's a modest 1335 fpm. Your IO-520 is whipping along at 1800 fpm at takeoff and 1533 fpm at a leisurely 2300 rpm cruise setting. But let's have true perspective: A Yamaha YZF-R6 sportbike, with a teeny-tiny 42.5-mm stroke (1.67 inches), wailing at its (theoretical) 17,500-rpm redline, posts a breathtaking 4880-fpm max. piston speed. You don't want to be anywhere near that sucker when it blows.That's a long way around to suggesting that the Jabiru's operating speeds are, in many ways, conservative. The valvetrain is similarly conservative, with a single, underslung camshaft, two valves in each cylinder and simple screw-and-locknut adjustments in the heads. Jabiru recommends checking the valve lash several times early in the engine's life, but the job appears to be a simple one. Many of the valvetrain components come from Honda, while the pistons are modified Australian-market GM pieces (the modification is to add a piston pin circlip to keep the pin from riding out and scoring the bore.) Those pistons provide a modest 8.0:1 compression ratio, which would be suitable for auto fuel if only Jabiru were confident of the go-juice's quality; because it isn't, the only recommended fuel is 100LL.
Rotax Comparison
In many respects, the Jabiru follows the conventions set by the Rotax 912, arguably the most popular "nonstandard" aviation engine in the last decade and a half. (Rotax says there are more than 15,000 of them in service.) A simple, crank-mounted, electrical system powers the airplane and the ignition from a permanent-magnet alternator, much like modern motorcycles do. The timing is fixed at 25 degrees. Where the Rotax uses independent coils, the Jabiru has two modified Honda coils feeding a pair of small distributors for the dual-ignition system. Similarly, while the Rotax employs motorcycle-style Bing carburetors, the Jabiru has one feeding an under-engine plenum that shares space, Lycoming-like, with the oil pan. (Still, carburetor heat is a recommended airframe addition.)Thanks to its greater displacement — the Jabiru six's 3.3 liters dwarfs the 912's 1201 cc (74 cubic inches) — the Aussie engine pounds out more power than even the turbocharged Rotax 914, and does so at much lower engine speed. (Remember that the Rotax has a reduction gearbox.) Bigger and simpler, too: No liquid cooling setup to deal with, one fewer carb (and no need to synchronize), and a pilot-friendly wet-sump oiling system that obviates the need for an external tank and the traditional "burping" required of the 912 to read the oil level properly. That and the Jabiru uses traditional aviation oil, so there'll be no need to stomp out to the Mobil station down the road from the airport when you need a quart.In many respects, the 3300 is the perfect "tweener" engine, bigger than the stoutest Rotax (for now) and still smaller, lighter, and cheaper than the lowest Lycoming or Continental. With the low-end LSAs becoming modern darlings, Jabiru could be well placed.
Take It For A Spin
As everyone knows, there are specifications and company propaganda, and then there's flying. I had the good fortune to spend a day with a Jabiru 3300 in a Jabiru airframe recently. And while my Rotax 912 time — probably 200 hours or more, but well spread out among a variety of airframes — isn't terribly recent, I think I can still offer a few useful observations.Like most good engines, the Jabiru comes to life without fuss, thanks to a decent ignition system and well-considered jetting in the single Bing. Spinning a lightweight Sensenich composite prop — carbon fiber over wood, ground adjustable — the engine feels responsive, and moves the J230 Experimental with ease. Runup is conventional but short: Check the ignition and glance at the gauges. There's no prop control, no mixture.(As on the Rotax 912, the Bing carburetor self-adjusts. It's a simple and largely effective system. Inside the carburetor throat is a piston [called a slide] that descends to block air flow. Its movement is controlled by a large diaphragm above that responds to air density [volume] through the carb. At high volume, like takeoff, the slide rises, allowing more air to flow. That's great, but the trick is the needle attached to the slide. This tapered needle descends into the main jet cavity. The higher the slide, the further the needle comes out of the main jet tube and the more fuel flows. At altitude and/or reduced throttle, the slide descends and the needle blocks more of the main jet tube, reducing fuel flow. My experience with the 912 is that the system works as advertised but EGTs inevitably drop at altitude, hurting fuel efficiency. In fact, Jabiru lists the 75% cruise consumption of the 3300 as 6.87 gph, which calculates out to a specific fuel consumption of 0.51 pounds per hour per horsepower. A carbureted Lycoming can do better, manually leaned, at around 0.45-0.47 pph/hp; an injected six-cylinder Continental, with balanced injectors, can do an impressive 0.385.)
Yes, But How Does It Sound?
Stand outside and witness a takeoff, and you hear a short burst of prop-tip noise and a very quiet engine note somewhere between an IO-360 Continental and a Porsche. Not exactly grumbly but not bumblebee, either.From inside, the 3300 moves the Jabiru smartly down the runway and results in very good climb considering the power loading. In this airplane, the temps seemed very well controlled, with CHTs staying below the magic 380 degrees — though I don't know if that number is magic for the Jabiru or not.Cruising is as simple as setting the rpm for the desired power and watching the temps. While I don't doubt that a controllable carb (or fuel injection) would improve the 3300's fuel specifics, somehow the drop from 7 gph to, say, 6 seems hardly worth the effort. During the approach and landing, the engine is extremely well behaved, and the ability to basically ignore it and fly the airplane is wonderful. I did manage to botch the first landing — trying out my Beech A-36 flare on a knee-height airplane — and noticed the only quirk of the day. The engine is very responsive, which is no surprise with a lot of cubes and a single, smallish carburetor, and asking for just a bit of power can result in actually getting a lot. Whoa, boy.The final comparison comes with the Continental O-200. The Continental is two inches longer than the six-cylinder Jabiru, nearly five inches taller, and almost nine inches wider. Continental lists the O-200's dry weight as 170 pounds, which probably doesn't include the charging or ignition systems. The Jabiru, including an exhaust system, all electrics, and the carburetor, is said to weigh 178. (A basic 912 is some 50 pounds lighter.)In all, the more I look at the Jabiru, the more impressed I become. Now to scam another ride in that Jabiru airplane, under the guise of continued research of course …
Got motors on your mind? Check out the rest of Marc's columns.


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Castelgarden is a leading European brand, well-known for its ride-on mowers and powered garden equipment.
Part of the giant Global Gardening Products Group with plants in Sweden, Belgium and Italy, they are one of the largest manufacturers of petrol powered garden machines in Europe.
Castelgarden offers excellence and exclusive Italian design. Through product development, Castelgarden strives to maintain collection efficiency and power, performance even in the most difficult mowing conditions, as well as design and comfort. As Green Passion illustrates, Castelgarden products meet all the needs of those who take pleasure in caring for their garden.
Powerful and safe, technologically advanced and aesthetically pleasing, easy to use and exciting to drive, the high quality of Castelgarden products is a winner every time. Castelgarden is an important name in all European markets, with an extensive distribution network to cover all distribution channels.
Whether you need a product for domestic or professional use, Castelgarden is the ideal partner to power your passion for nature in all seasons.


text: We are using the NVIDIA's OpenCL conformant 1.0 SDK to develop an application. We are compiling the OpenCL code and getting the ".ptx" files as binaries ( different devices have different formats ). When we try to run the code we get an "CL_OUT_OF_RESOURCES (-5)" error. Therefore there is a problem with device capabilities. How can we learn which property had caused the error ? Is there a possibility to propagate device specific error to the application level ?


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By David Ponce
Any grill that features a 20 oz. deep fryer in its center is all right by us. Combining everything that's wonderful about human ingenuity, the Blacktop 360 grill has a "griddle for frying up breakfast fare like pancakes and sausages, a warming plate to keep everything hot and juicy, and an infra red grill capable of searing steaks and burgers at temperatures up to 650 degrees." Did we mention it has a deep fryer in the center?
Making sure your arteries remain nice and clogged has never been easier or more convenient. See, the Blacktop 360 folds up and lets itself be carried in a briefcase. When deployed (yeah… deployed), it feeds off the same kind of propane you'd use on a regular BBQ. And it can be all yours for $250.
It's football season, ain't it? Ain't ya got a tailgate party to go to?
[ Product Page ] VIA [ Gizmodo ]


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As a dietary supplement, take one capsule per day with a meal, or as directed by your health care practitioner.
Serving Size: 1 capsule
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Do not use if pregnant, nursing, planning to bear children, using any hormonal products or a prescription drug. Individuals suffering from any disease should consult a health care practitioner before using this product.


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In Brühl, a small town in the Rhineland, architecture, sculpture, painting and garden design have been brought together to create a first-class work of art. A fine example of a German rococo ensemble, Augustusburg Palace and Falkenlust hunting lodge, along with their baroque gardens, have been inscribed in the UNESCO World Heritage list since 1984.
Würzburg Residenz Palace is generally considered the purest and most remarkable of all baroque palaces in Germany. Built between 1720 and 1744 and enhanced by the magnificent gardens between 1765 and 1780, it exemplifies a glittering era and is one of the most spectacular royal palaces in Europe.
Large, imposing and steeped in history: high above the town of Eisenach sits Wartburg Castle, a UNESCO World Heritage site since 1999. One of the best-preserved medieval German fortresses and almost 1,000 years old, it is possibly Germany's most famous castle, and certainly one of its most important.
The beautiful city of Potsdam is part of an extraordinarily rich and attractive landscape: expansive parks, majestic tree-lined avenues and some 150 buildings from the 18th to the 20th century all combine to make an outstanding cultural treasure. Extended to include architectural monuments in neighbouring Berlin , they have been a UNESCO World Heritage site since 1990.
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