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Starting an online business is an easy way to start your own business with limited investments. This blog explains 70+ best Online Business Ideas and tips for 2019.
Below, as an introduction, I want to briefly discuss what online business models are currently available. There are basically four main ways to make money online:
The most common model is usually referred to as e-commerce. However, e-commerce does not necessarily need to involve a physical product.
Examples: Shopify design awards! (Be inspired by the design of successful e-commerce sites using Shopify, one of the most popular e-commerce systems for small and medium-sized shops.)
2. Generate leads - This means that you have some interesting content driving visitors to your website. However, you do not "sell" anything directly to a visitor. Instead, you make money by referring the visitor onwards to another website that gives you a "kick-back" since you provided the "lead" to them.
Either you have your own program, which is typically the case for large online newspapers, magazines, and yellow-pages (but also some niches.) Or you are getting paid via an intermediary like Google AdSense or an affiliate marketing platform.
Example: SmartPassiveIncome (the author is open to opportunities in which he receives a commission on these tools that he also recommends in the resources page.)
This is the model where you charge visitors to access part of the information you are offering. Examples of this are media consumption such as video, music, e-books, online software and membership platforms such as dating sites. Most often this is provided in a "Freemium model" meaning that part of the content is available for free.
But if you want to consume more (once you are hooked) you need to upgrade to "premium" and pay a fee. Example: I Will Teach You To Be Rich in which the author claims that he shares 98% of his knowledge for free. The rest is paid in the form of courses. Many apps for Smartphones/tablets are also based on this business model.
In this model, you provide an online location that will help match buyers and sellers of different products or services in an online environment. You can choose to make money only on the sellers, only on the buyers or both. Example: (Vacation Rentals, Homes, Experiences & Places - Airbnb, the global marketplace for short-term rental of your home).
These four models can also be combined, but typically one model is the core concept and another one has been added to further optimize revenues.
When you are planning an online business, it is important that you conclude what will be your core revenue. If you are already running an online business, it is worth it to acknowledge which of those you are using. This will increase your awareness of online business mechanics.
This blog is primarily about the execution and optimization of your online business. However, I have noticed, that coming up with an idea is also a challenge for beginning online entrepreneurs. Therefore, I briefly share my insights into the process of choosing the right online business idea below.
The good news is that the online world is growing very fast. Therefore there is always an abundance of new ideas. If you apply lessons from this blog, you will soon realize that the success factor is about concluding what NOT to choose, rather than how to come up with "the idea of the century."
1. Offline→Online mind-set - Everything sold "offline" can be sold online. Literally everything! Examples include: Food & Other consumables; Clothes & Accessories; Advice; blogging (at hotels, flights, restaurants, taxis, events, etc.)
All the businesses above were traditionally sold offline only. Therefore, if you are looking for an idea for an online business, see what's being sold offline and (still) not online in a competitive way. If you can find a niche that is "hard to find locally" but still has enough demand for a bigger online market, you might have hit the "sweet spot."
For example, an e-commerce business that focuses only on "Clothes from the 60s" or "professional dancing shoes" will most likely have an OK national demand but not have a local traditional shop in every town.
2. Make it more convenient - Think of finding information such as the price of a fridge 30 years ago. You would get in your car and drive the whole day to compare prices among local retailers. The same task now takes just five minutes. Providing accounting services as a company?
Such work used to take 10 full-time employees, and now, just one location-independent person who could be, for example, in India can use online software to complete the same work.
So in terms of convenience, the Internet has changed "the game." Many online businesses are still being created around convenience. Hence, think about how you can make the world a more convenient place.
3. Make it cheaper - Let's take a traditional, offline business. It sells electronics. It has 10 retail stores and 40 employees. It rents an inventory warehouse. It owns stock. It has trucks.
4. Come in as a 2nd or 3rd player and dominate the market - There is a common view that the first company to discover (or enter) a market niche dominates it.
However, this is often untrue. Companies, that enter first, make the most mistakes and pay a premium for educating their market. It is often the 2nd or 3rd company in the market that succeeds. Examples include even multimillion dollar companies like Facebook and Google.
5. Immature niches - This was the case with Online School Even though online business had come a long way in the general travel industry, it was still lagging in the Online niche when we started. A more recent example of mine is a company I supported with an online concept for car recycling in Poland, which in 2014 still had zero "online" competition.
Another dimension is to ask yourself what you are passionate about? My passion is Online, so I naturally started an online business in the Online industry. This gave great "fuel" to the business development and made it easier to become an "expert" in my niche.
7. Think about your unsatisfied needs - Have you ever been struck with a thought like: "Wouldn't it be great if…?" This is an indication that you have a new business opportunity within your grasp. Continue that thought and think about how it can be conceptualized into a business.
Following one or a few of these principles, you will begin to discover many ideas. To me, it happens quite often, but only in the latest years, I have developed the discipline to also write them down in a list.
To make the first evaluation of your business ideas, I suggest considering the following key criteria:
1. Market niche attractiveness - How much money will I make if I am successful?
2. Ability to capture the market - How probable is it that I will succeed?
3. Risk - How much resources do I need to put in to test the idea?
Market niche attractiveness is to start using the keyword planning tool in Google Adwords. Here you will be able to see the monthly search volumes for the strategic keywords associated with your business idea.
The keyword tool in Google Adwords will also be helpful to evaluate how strong the competition is in this niche. As indicated in the picture above, my chosen niche "Online camp" has today high competition in paid ads, meaning that many companies are paying to be associated with this search term.
Just note that the monthly search volume estimates are dependent on the period you choose for the data extraction. It is crucial to understand also the seasonal effect and how much the market is growing/declining year by year. The best tool to analyze this is Google Trends.
As shown in the picture above, the search term "Online camp" is very seasonal and during November, it only generates 36% traffic volumes compared to the highest month (June). Hence, if you estimate the market size using Google AdWords during the month of June you need to keep this in mind, not to overestimate the market size.
In the picture above, you can also note a somewhat declining demand; every year the peak is a little smaller. Even though it is just a few percentage points of decline per year, it would, of course, be more attractive with positive growth.
Another indication of how strong is the competition is their Page Rank. This is a scale of 1-10 showing how strong a website is in organic search. As a rule of thumb, I would say that if you find more than four competitors that have higher page rank than "4," it will be tough to compete in this niche for those who start up from scratch.
However, the most important research activity is to evaluate the competition's presence online. I suggest you go through all companies that are listed on the first page in Google when you search for keywords associated with the niche you evaluate.
There will always be competitors and new entrants because the Internet has low barriers, but you need to ask yourself, "What can be done smarter?" For example, can you differentiate from your competitors by:
The third of the main points for evaluating an online business idea is the risk, meaning how much money, time and effort you need to put into testing your idea. The risk level will mainly be determined by how you plan to differentiate your business and what you are selling (e.g., physical products vs. leads.)
After comparing a few different business ideas with the criteria suggested above, you will get a good feeling of how attractive they seem in relation to each other. Once you have chosen an idea, the next step is to get a simple business plan down on paper.
Here is a structure I usually use:
Financial simulation of revenues and costs over time. How much money can you make (in a high vs. low scenario) based on the market size and competition in the niche? How much do you need to invest and what is the return on investment? Typically, the easiest tool to use for this task in Excel.
7. Roll-out plan -What will you do? In what order? With which deadlines? Show all the activities needed to launch the business. Set a clear action list with a responsible person. Set some main "milestones" A good example is a beta launch of the site for friends and family to discover the first transaction expected, etc.
Once you have this business plan documented (typically in 5-10 pages using Word or PowerPoint), you can use it to get feedback from friends and experts. Then it's time to make the go/no-go decision, meaning if it is worth to test the model in its simplest format, or not.
"Social media" has been the biggest "buzz word" in online marketing in the last decade. There have been many "social start-ups," and the field constantly evolves in exciting ways. But in practice, it has boiled down to having Facebook as the core ingredient of the "soup."
Besides Facebook, other social media channels include:
Direct substitutes such as Twitter, Instagram, and Google+. Social networks with a specific niche (e.g., LinkedIn, Foursquare)
But if you should start somewhere, it is with Facebook (using the same logic that you should start your SEO with Google and not Bing/Yahoo) and then once you have it working, spread your influence to other channels. The first step is to create a company page on Facebook where you can post engaging content and interact with potential customers.
But how do you reach thousands of "likes" on your Facebook page? The smart thing is that every time somebody makes an active click to "like" your page, it is seen in the news stream of this person, visible to all people in his network. This creates a "viral" effect, meaning that it spreads from one "population" to another.
However to get this viral effect started, either create some awesome engaging content that "goes viral" by itself (by people sharing and referring to this awesome content on your page) or you can acquire likes "inorganically" by paying for them.
By using Facebook ads in the startup phase, you can quickly achieve a critical mass of people liking your page and continue driving your "social reach" organically.
Facebook ads show your page as a "recommendation" to Facebook users within your chosen target group (e.g., age, gender, nationality, interest.) Then after acquiring the first set of fans, the "killer" function is that you can choose to spread this only to people connected with people who already "liked" your page.
Technically, you integrate your Facebook stream with your Twitter account, your Twitter account with your LinkedIn account, etc. When you send a newsletter or write a blog post, you post a link on your Facebook page (which is then automatically transformed to e.g., Twitter and Instagram.)
In general, the user's acceptance of the high frequency of "social buzz" (updates) seems to be higher on e.g., Twitter, Instagram, and Foursquare than on Facebook and via Newsletter. Based on this fact, it makes sense to set a clear hierarchy and tie into a standardized distribution schedule.
Daily - Choose to do additional postings on e.g., Twitter, Instagram, Foursquare or other, but don't choose to redirect them all to Facebook to avoid spamming your "fans" over and over.
Do you remember ASM (A Small World)? Or Myspace? Or Google Buzz? These are all real examples of sites with similar potential as Facebook which had their "rise and fall" cycles. Right now, there is a growing trend that the most active young Facebook users are abandoning the platform in favor of Instagram.
Nobody knows how this will develop over time in this fast-moving dynamic industry. But it is clear that you need to stay up-to-date with the latest trends if you are going to reap the fruits of future opportunities that will ultimately be available.
One particularly excellent resource to stay up-to-date with the latest social media and other technology trends is http://mashable.com. Follow their trending stories on a weekly basis. I have been able to stay in-the-know and have been inspired to test new online tools and tricks long before discovered by competition.
The phrase "online ads" refers to all links to your website (text or graphical) placed on an external website to whom you are paying for the ad space. There are various payment models for this including, fixed fee/month, fixed fee/ thousand views, cost per click, cost per conversion or commission on sales.
1. Directly from the site owner
2. Indirectly, via an intermediary
In the first case, it is easy to start thinking of broadcast media, such as newspaper websites. It is true that these have by far the largest audience, but they are also an expensive marketing choice. If you don't run a large scale company, it is typically better to find content sites related to your niche of business.
Evaluate potential direct ad partners for your niche
Remember that this traffic has dual benefits (hot traffic and links), so consider both, when you decide which niche site to place an ad on and what you are willing to pay:
1. To maximize the "hot traffic" - Place the ad on websites where your potential customers might hang out, optimally when they would be in the buying mode for your product /service
2. To get quality links to build Page Rank - Place your ad on a content site that has high Page Rank, but a low number of outgoing links, to help build your Page Rank. Ideally, the ad should not be recognized by Google as a paid ad, but appear as a natural link, since this gives better page authority.
When considering the indirect purchase of ads, you have several options to consider, but the quickest and most common is to activate the Display ad Network in Google Adwords.
The cautious technique is to carefully screen out the real (value-adding sites) from the spam sites, and then allow Google to only place your ads on these content sites that have been approved by you.
Google AdSense has a network of over a million sites (display partners), and it also includes specific Google sites such as Gmail and YouTube, so the key is to find the handful that actually is valuable for you.
You can do this by:
Besides finding the good niche sites, the above approach will also show you if it is worth it to keep your ads appearing in high ranking platforms such as Gmail and YouTube. In the case of Online School. it proved not to be worth it as a general ad display.
I also strongly recommend having separate bids and budgets on Google AdWords for your search networks campaigns and your display network campaigns. Because search traffic is typically "hotter," you may be willing to pay a higher CPC for it in order to meet your max. cost/conversion.
Besides Google, there are several other "wholesalers" of ad space on numerous networks. Some of them offer different business models than CPC, called affiliate marketing. It is based on commission for actual conversions to the site owners.
During recent years the large affiliate marketing networks have increased their offerings to overlap more and more with other online marketing offers, for example, regular ads (pay per click) and e-mail marketing. So be sure to sort out exactly what you want to join (and not) before engaging.
Another interesting development is "deal of the day" platforms, such as Groupon that reach out to a large audience of subscribers.
Evaluate potential use of Groupon or similar "deal of the day" programs
Groupon and similar programs can be an attractive way to reach new customers. However, note that it typically requires you to offer a huge discount, meaning that you need to be very careful when evaluating the business case so you don't end up losing more money than you gain.
It will typically be more attractive if you have:
Another important development is the evolution of "comparison shopping engines" such as PriceGrabber and Nextag. The basic functionality of comparison shopping engines is to:
Evaluate the potential use of comparison shopping engines
Adding your website (if applicable) to different comparison shopping engines enables you to list your product offers on the comparison site and pay per click (CPC) for the "hot traffic" it generates.
The obvious downside to this (from the seller's perspective) is very hard price pressure. So this mainly makes sense if you are able to compete on prices.
So far comparison shopping engines have mainly been applied for commodity e-commerce products. But there is a growing evolution of comparison engines that target a specific niche.
With "offline" marketing I mean all kinds of traditional marketing channels which you cannot "click" on. This includes Direct mail, Flyers, Newspapers, Magazines, Radio, and TV.
Even though you cannot technically click on the "offline" ad or article, you can still use some smart techniques to track conversions anyway.
For example, you can display a coupon or "special offer" with a unique redemption code in the advertisement and then track how many times it is being used.
This way you can calculate your cost/conversion also for an "offline" media channel, and you can compare and analyze what is the most profitable marketing mix for you such as Paid Search vs. online ads vs. offline ads, etc.
Another example is to include a QR-code in the "offline" ad, enabling the user to take a photo with his smartphone and to be redirected to your landing page (with a tracking code from the ad he was directed from.)
"Offline" marketing typically works best for companies that address a local market such as a certain country or a city. For example, I have seen this work quite well for a local company that distributes flyers with the website name and redemption code that is traceable.
"Offline" marketing can also work well for building brand recognition locally, meaning that people who could be future customers will have you in mind when they eventually consider buying what you offer.
An indication of this is when you get a big share of direct traffic, people writing your website address directly into the browser. You will also see increased search traffic where your brand name is the keyword.
Introduction - The three-step approach to maximize your conversion rates
In the previous three blogs, we have discussed how to generate traffic ("paid search," "organic search" and "non-search") to your website. But this traffic is of little use unless you can "monetize" it and generate an income (or another benefit.)
We previously defined "hot traffic" as visitors coming to your site that are likely to make a conversion, while "cold traffic" are visitors you cannot monetize.
A key performance indicator to measure this is the conversion rate, which is defined as:
Number of conversions/ number of visitors
For example, if your conversion rate is 2%, it means that for every 100 visitors you make on average 2 sales.
Working with this part of the business is often referred to as CRO - Conversion Rate Optimization. In general, you can see this as a three-step approach:
Building trust is about convincing a potential client to think, This is a serious company. I am opened to work with them. "Online trust" has many components, but the first one you tend to notice is the web design of the website you visit.
If the design feels "tacky," you immediately feel a subconscious hesitation about engaging with this company. Classic mistakes are:
Too much text
How to make a successful web design is a science of its own that I will not cover fully in this blog. Most likely you would hire a web designer to make a few suggestions for you.
Just remember to not let the "creative part" of web design go too far. The main purpose of each landing page is to make the visitor make a conversion, which calls for a simplistic design.
Now, a key factor is to tell the story of where you come from and why you do this. This is because people, in general, don't believe in what you sell, but why you sell it.
See this TED talk for an inspiring lecture on this subject. It is also connected to the growing trend of sustainability/CSR, meaning your customers ask themselves what is your wider contribution to the world (beyond personal profits).
It can hence be a great benefit to "personalize" your company and present "the people behind the scenes." What is their story, why do they do this, and what are they truly passionate about?
Another important factor in building trust is that you cannot be "best in every aspect." It is instead recommended to clearly formulate and communicate what is your specific "value proposition."
A "value proposition" is a formulation of the main reasons why a potential customer should purchase something from you (instead of from a competitor.)
Here is an example of how the value proposition of Online School is formulated and communicated on the top domain.
Note that your "value proposition" will not fit everyone. For example, if you have "best quality" and "great experience" as propositions, you will most likely not also have "lowest price" and cater to the "budget segment" of the markets.
Segmenting your market and formulating a value proposition is one of the core concepts taught in all basic marketing courses, and you can easily find lots of further reading about this online. Another important factor a potential customer should consider is if this is an established and "tested company." Showing customers' testimonials is the best way to meet these criteria,
There is also a clear synergy having a successful Facebook page to support the recommended criteria. Facebook is (so far) a well-known and trusted platform. Having many likes, good content and customer dialogues on your Facebook page will build trust and credibility in your prospects' eyes.
A "dead" Facebook page with very few likes and no interaction is more of a liability, as it would make potential customer suspicious. But an active Facebook page with thousands of followers tells the potential customer that you run a serious business.
Once you have reached "critical mass" with your Facebook page, you can emphasize this on your website, by integrating Facebook Social plug-ins, telling how many likes you have or what the latest post is about - directly on your website.
A final factor to build trust is to use different external certificates. You can use companies that offer secure SSL encryption (e.g., GeoTrust) or payment providers' endorsements (verified by Visa, MasterCard Secure Code, etc.) There are also a number of (often national) industry organizations that offer memberships and validation logos on your website (with a "click to validate" function.)
These kinds of certificates used to be a differential factor in the early days of e-commerce. However, over time as the online market space has emerged and evolved, they have become standards. Therefore, you don't need to "show them off" anymore as I (and many others) have in the past.
In summary, building trust is a key component to set a proper "arena" for enabling conversion. To earn the trust of new customers (even if you are not a Fortune 500 company with indisputable brand recognition) you need to:
For example, if you can make the most money selling one type of products directly on the site, you do not want to dilute this by including lots of sponsored links (selling leads) in the center of the page. But if you can guide the visitor through the site and share some benefits (e.g., selling leads) with the clients who don't buy your core service, it can prove beneficial.
Knowing your "business model hierarchy" is a key success factor to design conversion-friendly websites. In order to get "there," you should:
As an example, study this print screen from a landing page at Online School
Finding the best design to maximize conversions requires a lot of testing and iteration. You can use A/B-test for this, meaning that you set up two different designs and then split your incoming traffic 50/50 to conclude which design is the most effective.
The above picture also demonstrates another best practice: make use of "enriched content" to convince the potential customer to make a conversion.
With "enriched content" I mean all graphical elements (not purely text, i.e., photos and movies.)
When it comes to photos, it is important to have big enough photos so the visitor can get a true feeling about what the photo is "selling." In order to keep the loading time short, it is wise to firstly load small icons of the photos only. They can be expanded on a visitor's request.
If you sell a physical product, you can offer an extreme "zoom-in" of the details of the product or offer a 360-degree view and more likely to experience a positive conversion. This practice has successfully been introduced by friends of mine running the online business http://tailorcut.com.
Here you design your own shirt and see a rotating 3D-model of the shirt as you change design and fabrics. To get a genuine feeling of the fabric, you can see an extreme close-up picture. Of course, it is not exactly the same as touching it, but it gives you a profound understanding of the quality and texture anyway.
Next, consider the fact that photos of real people who are happy and smiling tend to drive better conversion than photos without people.
According to research, it is the "positive feeling" around your product or service, that drive sale.
Videos are another great way to create a "positive feeling" and to further let the customers experience the product or service you are offering. In the case of Online School, we were able to increase the conversion rate by 20% after including a video presentation of each Online camp.
Use enriched content (photos, video etc.) to create a positive feeling"
One of the most effective factors to convince a potential buyer is to show ratings and testimonials from previous customers. This can be achieved either by your own system or using a third party when applicable or both.
If you have your own system, it is important that you stick to ethics and present ratings from all clients (not only the satisfied ones). Research has even shown that a product with mainly positive but some negative ratings actually drive higher conversions than products with only positive ratings. Products with only positive ratings make customers suspicious.
Remember that these customer evaluations also can be marked with "rich snippets" to be shown directly in Google's search result. An effective way to build and improve each step of the sales funnel is to ask yourself, What questions might I have as a customer right now that makes me hesitant to continue?
By anticipating this and providing the answers to questions like these proactively, you can effectively continue to lead the visitor through the sales funnel.
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If you are not successful with this, you will typically have many visitors that "bounce" (leaving the sales funnel) either to contact you or to move on to a competitor's site.
A common behavior of visitors is that the first "window shop" and then come back later to make a transaction. This would not really be a problem if they always come back to your website, but since the barriers on the Internet are so low the risk is that they will end up somewhere else.
One way to manage this is to use Google AdWords' "remarketing campaigns" But it is even more attractive if you can convince a customer to make the transaction rather now, than later. This is something you can affect by using "scarcity reminders."
Scarcity means that a product or service will not always be available, at least not for the same price. There are four main types of scarcity arguments you
can use:
Another way to stimulate customers to buy more is to add incentives connected to volumes. A proven example tactic is to offer free delivery over a certain purchase value.
This makes sense (for physical products) since you typically have an (almost) fixed cost of delivery which cannot be covered by your margin for small purchases. But if the customer is buying a lot it is a "win-win" that the delivery is included.
Stimulate batch buying (e.g. offer free delivery above a certain purchase value)
Another way to maximize income/conversion is through "up-selling", meaning that you stimulate the visitor to add additional products in his "shopping basket" before checking out.
One effective way to do this is to use a recommendation module informing the visitor that "Customers who bought this also bought…".
Another way is to automatically recommend "add-on" services at the end of the sales funnel. This is, for example, common for travel insurance when you are blogging a flight online.
Just note that there can be a fine borderline between getting additional income from up-selling vs. making the customer irritated and bouncing (no conversion). If you are not a budget player but rather have a premium value proposition you need to be very careful, so you keep your promises.
Once a visitor commits to conversion the key success factor (besides up-selling) is to make the check-out process as quick and smooth as possible.
If the customer experiences "hassle" in your check-out process you risk that he "bounces" and the sale is lost. The hassle might be out of your control, i.e. if their internet connection is lost or if they receive an incoming phone call and forget about you. It is in your favor to make sure the check-out is quick.
A few examples of how you can simplify the check-out process are:
1. Have a few steps as possible - Each time you ask the customer to click on "next step" you risk that he will bounce (e.g., if the next step doesn't load correctly due to an issue beyond your control).
2. Simplify data collection - Avoid demanding data (e.g., personal information) before you actually need it, and the question only if you really need it. For example, you don't need a person's name and nationality to present them a price offer.
3. Avoid mandatory membership - One common mistake is that you might be asked to either "log-in" or "create an account" before checking out. This is a big "bounce factor" and something you should try to avoid. It is instead better to do this more discretely and recommend the customer in the final step (after conversion) if they also want to set-up an account for future purchases.
4. Offer log-in with Facebook or Google - If you have a business model that really calls for making the customers "create an account", one of the best ways to do this is by using a plug-in from Facebook and/or Google which automatically creates the account.
A final factor to avoid bouncing is to offer a wide range of payment options. If the customer cannot pay for your product (if that is your business model) all previous marketing and sales efforts are lost.
Today most advanced Internet users have a credit card, and if you offer payments with VISA and MasterCard your will reach the vast majority of Internet users.
However, note that there are many national variations to this. For example, American Express and Diners have quite large market shares in the USA. In Germany, Denmark, and several other countries there are "domestic cards" that have large market shares.
Here is a general overview of the most common payment options:
1. Integrated credit card solution -
2. Electronic wallets (e.g., PayPal)
3. Direct bank transfer
4. Invoice - You can always offer an invoice which customers can pay later (e.g., via their Internet bank). However, you are exposed to credit risk, meaning a risk that the customer will not pay the invoice.
5. Other - There are many payment options evolving (e.g., SMS-payments) so stay tuned on the latest trends to see if there might be an opportunity for you.
Google Analytics is also the ultimate place to see exact traffic statistics (e.g. organic vs. inorganic search.) You can also explore the different web browsers (Chrome, Safari, Firefox, Explorer etc.) your visitors are using.
By tracking the behavior flow per web browser you might also discover potential issues which are technology related (e.g., high bounce rate for one browser on one specific page.)
Focusing on one web browser is a common pitfall in web design. You will be surprised to see how different your website might look in another browser. Therefore, it is important to test the website performance in many browsers as a "quality assurance."
Besides different browsers, you also need to test and investigate how your website is being perceived on different platforms (Smartphones, Tablets, and Computers.)
The good news is that by using responsive website design, you can code your website to work well on any device (desktop, tablet, mobile phones with different screen sets) without creating multiple versions of your website.
Ensure user-friendliness for all platforms (Mobile phones, Tablets, Computers)
There are several tools available online which can evaluate how user-friendly your website is on different platforms and give you suggestions for updates. On e.g., http://mobile test.me you can even see how your website looks on different kind of models of smartphones and tablets.
While your visitors are interacting with your website, technical issues will inevitably occur. Some of them are due to external factors, for example, a problem with your web-hotel or the visitor's Internet connection. Others will be "internal", meaning that there is an issue in the code of your website which can be fixed.
One issue that can be both internal and external is "broken links." If this occurs, your visitors are being directed to a place on your website which does not exist. In this case, your browser will show a "404 error page" telling you that the site does not seem to exist.
To prevent the visitor from "bouncing" completely, i.e., leaving your site for good, you can instead show a customized error page, with links back to your most important landing pages.
A successful tactic can be to include a portion of humor to your customized 404 pages, which will make your visit more tolerant towards the error.
There are many good examples of customized 404 pages to be found online.
How many times during a lifetime could a customer consider buying from you? The answer obviously depends on the type of product/service you are offering.
If you are selling wedding dresses, a typical customer will only use your service once. On the other hand, if you are selling food or other consumables, your customer might buy from you every week.
It means that:
One of the most straightforward ways to do this is to offer discounts to loyal customers. If the customers, for example, know that they have a 10% discount on all future purchases from you, they have less incentive to switch to a competitor.
This 10% will, of course, be taken from your margin. For this to make sense your margin needs to be well above the discount percent.
Use conversion optimized newsletters to get your customers back to the site
There are many newsletter campaign platforms (e.g., http://mailchimp.com) that offer cost-effective management of newsletter campaigns. A key feature is that they use tracking codes in the mails enabling you to see:
Once you have more than 1000 newsletter subscribers, it can be worth it to run the A/B test on the design of the newsletter on a smaller group (e.g, 100 subscribers) before sending it out to the wider audience.
If you reach over 10,000 subscribers, you can also consider segmenting your newsletter based on your customer characteristics. There are three main ways to segment the newsletter:
Sales & Marketing cost is often the biggest cost for online business, excluding the sourcing costs of the products you sell.
The good news is that everything online can be easily measured and evaluated, which is not the case for offline channels. For example, it is very challenging to track how many people who entered a physical store due to a commercial they saw on TV a long time ago.
You can also include your budget and targets, calculate break-even and return on investment for each marketing component. By following this up on a regular basis (e.g., every month) you will get alerts that help you discover whether your business is going in the desired direction or not.
Note that you can calculate the cost per conversion for all media mix including "off-line" (radio, newspaper, TV, flyers, etc.) with some assumptions.
Firstly, marketing evaluation can be tracked by direct means (e.g., using QR codes or traceable coupon-codes). Secondly, it can be tracked by the exclusion method. With the exclusion method, I mean that if you make an isolated campaign (e.g., in radio), you can compare how much more sales you probably will have the coming period compared to your baseline.
The baseline is the revenue you would have if you did not do the radio campaign. Given that your baseline is only driven by online traffic (and there are no significant changes in the market), you should have a pretty good knowledge of such. As a result, you can then calculate the difference between the actual sales and the baseline as the net effect of the radio campaign.
Track and calculate the cost per conversion for all media mix, not only online
With more advanced regression analysis it is actually possible to calculate this for multiple campaigns at the same time. This is an offering that consulting firms typically offer large companies which run multiple marketing campaigns at the same time. However, for small and medium enterprises, I would recommend:
Customer service is all interactions you have with the customers during the sales and the after-sales process. These interactions have a big impact on how you are being perceived by your customers and what evaluations they will give you.
The first question you need to ask yourself is what availability your customer service shall have. This is a very strategic question since it affects your value proposition and customer experience.
If your strategy is to differentiate vs. competitors by offering the best availability you might state that "We answer all calls and e-mails within 30 seconds 24/7". To deliver on this promise will require a large-scale and costly customer service function.
But if your type of business or chosen value proposition doesn't require high availability, it might be enough with "All questions are handled via e-mail (no phones)" and "All e-mails are answered within 24 hours".
Just note that this can change over time since customer demands tend to increase and competitors are constantly improving. This means that if you make a valid trade-off between availability and cost today, there can become a hygienic demand in the future to increase your availability.
However, what is more, important than the absolute availability is that you keep your promise. If you clearly communicate that all e-mails will be answered within 24 hours, most customers will accept this (even if many of them would prefer quicker answers). But if you don't keep the promise all affected customers will be irritated and give you bad reviews
Be clear with your availability and keep the promise
Once you have set the strategic direction of your customer service process you can focus on how to make it as cost efficient as possible.
The first thing to consider is how you can "reduce" the questions your customers want to ask you by answering them proactively already in the sales funnel.
The second thing is to consider how you can answer the questions proactively just before they decide to contact you (e.g., via phone or e-mail). This can be done by channeling each question via a "Frequently asked questions" (FAQ) section.
The three questions being highlighted in the box are the most frequently asked questions we used to get via e-mail. By channeling the traffic via this top FAQ, we were able to reduce e-mail volumes by over 30%.
Just note that all questions cannot be "reduced." Sometimes customers want to ask you a question just to initiate a conversion to feel you are trustworthy. If they get a quick and trustworthy response, it will be the tipping point that makes them convert.
After working to reduce the questions to customer service, the next step is to answer the questions that must reach you in the most cost-effective and service-minded way.
If you read some management literature regarding Customer Service, you will hear about "first line" vs. "second line" customer service.
The first line is the first person, to whom your phone call or e-mail is directed to. If this person cannot answer your question, it is redirected to the second line, who is an expert or process owner of the area your specific question is about.
When setting up the first line and second line structure, you want to use the Pareto principle, meaning that typically 80% of the questions you receive are quite similar and should be answered by the first line.
The remaining 20% are more complex, and it does not make sense to educate the first line to know all these details, hence it is better to redirect the customer to the second line.
Use the Pareto principle to split the customer service into a first line and a second line
The first line typically consists of people working only with customer service, while the second line might have it only as part of the job. The second line might also be outside your company.
Operating a customer service function can be quite costly, especially if you are located in a developed country with high labor costs. However, in the global information society that we are living in, it is not obvious that your customer service function needs to be located in the same country that you are.
Business Process Outsourcing (BPO) has been a major trend in the last decade, and today there are numerous options available to outsource your customer service to a BPO-provider in a low-cost country.
For example, all customer service for Online School is managed from the Philippines, a country with people, who, on average, have excellent English skills and offer very competitive labor costs.
This kind of "offshoring" is not only limited to customer service. It can also be applied to web development and digital content management Basically you can be anywhere in the world and have "virtual assistants" located in a completely different place.
The second largest cost after labor is the technology you use to answer questions. Phone calls can be quite an expense, for both you and your customers, if you handle them the traditional way. However, if you use VoIP (voice over IP) providers such as Skype, you can conduct phone calls with a very limited cost and with high flexibility.
For example with Online School, we used to have different Skype-In numbers for all or largest markets. It means that a customer located in the USA can call a USA-number, a customer in the UK a UK number, a customer in Germany a German number, etc.
This means that the customer only pays a small fee (as if he called a local number) while all calls end up in the same Skype account. This is available from Skype and other VoIP-providers (such as Virtual Phone Line and Inphonex) at very affordable fees. For customers who have their own Skype account, they can even call you Skype to Skype at zero cost (for both you and the customer.)
For many customers, it can be a big step to lift the phone and call customer service while shopping online. At the same time, they can feel that response time to an e-mail (directly or via "contact us" form) would be too long.
A smart way to balance this is to integrate a live chat widget on your website. The widget will show when somebody is online, and it is a very small, convenient step for the customer to start an interaction.
Using a live chat widget can have a big impact on improving the conversion rates by "coaching" the customers through the sales funnel. However, it requires manpower (and hence cost and effort), so you need to compare the additional cost with the increased sales value you can receive.
The benefit of the live chat widget is that the same customer service person can have several conversions ongoing in parallel, meaning that it is typically more cost-effective than customer service via phone. The negative side is that it makes it easier for the customer to ask questions directly which otherwise would have been answered via your FAQ.
Integrating the chat widget is easy and not particularly expensive. There are many chat widgets (e.g., http://purechat.com) available in "freemium model", meaning that limited numbers of interactions per month are for free, but unlimited usage requires a subscription.
Something very important to have in mind is that all "customer service" does not occur within your controlled domain. In tip 33, we discussed that your Facebook page actually works as a parallel customer service channel and needs to be handled that way.
Additionally, your customers can say whatever they want in forums not controlled by you.
A classic example of this is the "Dell Hell" case study where a customer in 2005 got irritated with Dell's poor customer service and started blogging about it under the title "Dell Hell."
When other customers, who had similar experiences followed, the results were a lot of traffic and links to this blog so when you searched for "Dell" on Google, the "Dell Hell"- a warning would come up on Google's Top10 result. Eventually, Dell made a total U-turn and is today a leading enterprise when it comes to customer engagements.
The key learnings here are that you need to handle customer service inside and outside of your domain. By regularly googling your company name or using services such as Google Alert or http://mention.com, you will find things being said about you on the Internet. You can handle these in a professional manner and be present and answer all questions openly and immediately.
When starting an online company, one of the first practical questions you need to ask yourself is how your website will be developed and managed. Basically, you have two extreme options:
Make a strategic "build or buy" decision for your e-commerce system
There are several articles available online which compare different e-commerce platforms and can give you further guidance in making this decision.
When building and developing your website, you also need to consider the labor cost of the web programmer. Doing the coding yourself is obviously the cheapest way, but maybe not the most sustainable.
The opposite is to use IT-consultants from large recognized enterprises, but they tend to charge very high fees, making them unsuitable for most small and medium-sized businesses.
If you (or one of your co-workers) have some basic web-programming knowledge, it is quite easy to get this cost down drastically by using low-cost web developers.
These low-cost providers can be of two types. The first option is to use programmers from developing countries (e.g., India.) The downside to this option is that you will need to give very exact instructions, and you will inevitably run into some issues connected with languages and cultural differences.
The second option is to use IT-students from your local market. They are typically quite eager to work hard at low cost (since they see it as a learning experience) and you will experience problems related to neither language nor cultural differences.
The downside can be that the students tend to move on to work for other companies than yours after their studies are completed and hence might not be able to offer sustainable support to your business.
The code describing your website and e-commerce system also needs a "home," meaning a server where the data is stored. This can be completed on your own server(s), but is typically better to outsource to a web hosting provider.
There are five main things to consider when you choose a web service provider:
1. Technology match - Your website is typically built either with ASP or PHP coding. The PHP host is for servers run on Linux while the ASP host is run on the Windows system. Make sure that your web host has the same technology that your website has.
2. E-commerce integration - If you are using a standardized e-commerce system (rather than building your own), it is good to check which web hosts the e-commerce system provider has the most positive experiences.
3. Server location - If you are running a local or national website, it is beneficial to have the server located in the same market to avoid traffic disturbances. If you are running a fully international website, the best solution is to work with a company that has multiple server halls around the world.
Even if you buy a standardized full-service e-commerce solution, you will still need to handle most of the digital content creation and management on your own. Some of this will need to be handled by skilled web developers (as discussed above), but the majority is pure administration work. So let's now look into the best practices of effective administration.


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TV Times top picks for tonight
What's on telly tonight? Here the TV Times team of expert reviewers highlight the best shows on Saturday 10th February
Hard Sun, 9.30pm, BBC1
The tables are turned on MI5 agent Grace as Renko and Hicks attempt to frame her for murder, but you can bet this cool customer won't be going down without a fight. Meanwhile, their colleague George has been investigating an online suspect in connection with a spate of apparent suicides. And when he decides to make contact to find out more – well, let's just say it doesn't end well… Rating: ****
Modus, from 9.00pm, BBC4
A new series brings a new case for criminal profiler Inger Johanne Vik (Melinda Kinnaman), who's now pregnant and settled down with kindly cop Ingvar from series one. However, as the gripping Swedish drama returns with a double bill, the loved-up law enforcers' domestic bliss is soon (predictably) disrupted. Stockholm is preparing for a state visit from Helen Tyler, the US president (Kim Cattrall) – and there's a shock for Inger when she spots in the entourage Warren Schifford (an exceptionally creepy Greg Wise), a sinister face from her own past. Schifford is Helen Tyler's personal advisor – but has he got her interests at heart? And what will he do when he sees Inger again? Rating: ****
Winter Olympics, from 6.00am / BBC1, 2 & 4 / Eurosport 1 & 2
After yesterday's opening ceremony, the Games proper get under way with acres of coverage on the BBC and Eurosport. Highlights today include the men's downhill skiing (BBC1, times vary, Eurosport 1, 2.00am), with ace Norwegian Aksel Lund Svindal competing, while there'll be lots of UK interest in the progress of Jamie Nicholls and Billy Morgan in today's qualifiers for the men's snowboard slopestyle (Eurosport 1, 9.20am, highlights on BBC2, 7.00pm). Tomorrow, women's ice hockey, women's moguls, the men's luge and the women's giant slalom set the tone for a week which – considering time differences – will be a punisher for fans of winter sports. Rating: *****
More previews tomorrow

subset: commoncrawl


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We have a great deal on the Become a Photoshop Pro Bundle in the Geeky Gadgets Deals store today, it has received a further price drop.
The Become a Photoshop Pro Bundle normally costs $550 and you can get it for just $35 in the Geeky Gadgets Deals store.
The bundle comes with a total of seven courses and over 23 hours of content, more details below.
- Beauty of Dodge & Burn in Photoshop
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You can find out more details about the Become a Photoshop Pro Bundle over at our deals store at the link below.


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Today at church we started new classes. The class I chose to go to is about Abraham. It is a video class (not wild about these) but it is being taught by Bob Russell. He is a former minister of Southeast Christian Church in Louisville, KY. He is now retired after serving for 40 years.
I think I will enjoy the class and hope to get a lot out of it. At church today we also had 3 baptisms! Yeah, that just makes me feel great!
This entry was posted on Monday, June 09, 2008 and is filed under LIFE . You can leave a response and follow any responses to this entry through the Subscribe to: Post Comments (Atom) .


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Prevue Pet Products FeatherStone Heights Victorian Bird CagePosted in prevue on 11/11/2019 10:40 pm by admin
Prevue Pet Products FeatherStone Heights Victorian Bird Cage. Features of the Prevue Pet Products FeatherStone Heights Victorian Bird Cage. Move your bird into the full-featured home with the floor plan of his dreams. This delightful wire cage with decorative architectural accents includes a removable floor grill and drawer, outside access cups, perches for comfortable seating and large entryway. Description of the Prevue Pet Products FeatherStone Heights Victorian Bird Cage. This delightful wire cage with decorative architectural accents includes a removable floor grill and drawer, two outside access cups, two perches for comfortable seating, large entryway door, and a rooftop access door. Metal cage is finished in bird-safe enamel. Decorative accents are made of durable, bird-safe plastic. Easy-clean design and materials means minimum maintenance. Ideal for parakeets and cockatiels.. Petco Ecommerce Return 257 Prospect Plains Road, Ste. With more than 50 years of service to pet parents, Petco is a leading pet specialty retailer that obsesses about delivering health and happy experiences for pets and the people who love them. We do this by providing the products, services, advice and experiences that keep pets physically fit, mentally alert, socially engaged and emotionally happy. Everything we do is guided by our vision: Healthier Pets. The item "Prevue Pet Products FeatherStone Heights Victorian Bird Cage" is in sale since Monday, September 23, 2019. This item is in the category "Pet Supplies\Bird Supplies\Cages". The seller is "petco_animal_supplies" and is located in San Diego, California. This item can be shipped to United States, Canada, United Kingdom, Denmark, Romania, Slovakia, Bulgaria, Czech republic, Finland, Hungary, Latvia, Lithuania, Malta, Estonia, Australia, Greece, Portugal, Cyprus, Slovenia, Japan, China, Sweden, South Korea, Indonesia, Taiwan, South africa, Thailand, Belgium, France, Hong Kong, Ireland, Netherlands, Poland, Spain, Italy, Germany, Austria, Bahamas, Israel, Mexico, New Zealand, Philippines, Singapore, Switzerland, Norway, Saudi arabia, Ukraine, United arab emirates, Qatar, Kuwait, Bahrain, Croatia, Malaysia, Brazil, Chile, Colombia, Costa rica, Dominican republic, Panama, Trinidad and tobago, Guatemala, El salvador, Honduras, Jamaica, Belize, Barbados, Iceland, Sri lanka, Maldives, Oman, Pakistan, Viet nam, Uruguay, Russian federation.
- Brand: Prevue Pet Products
- Manufacturer: Prevue Pet Products
- Manufacturer Part Number: 294


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#1 Vape Wholesaler
LightFire Distribution is one of the largest e-cig and vapor wholesalers in the USA. We supply over 5000+ retail businesses across the globe. We typically stock the largest selection and inventory on all the best vape hardware and e-juices. Start buying from us today and increase your profits.
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The Horizon Arctic Turbo Replacement Coil Heads are 100% authentic in quality and brand! These coils produce exceptional flavor and massive vapor clouds to give you a long-lasting vaping experience every single time. The Arctic Turbo coils also feature triple independent chambers with dual vertical coils in each. This feature allows you to use one coil at 0.6ohms, two coils at 0.4 ohms or three coils at 0.2 ohms. The Horizon Arctic Turbo Replacement Coil Heads are for use with the Horizon Arctic Turbo Tank. J
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Vape Deal Products are excluded from all discounts, discount codes, special promotions, or price adjustments. Not subject to return for any reason. They are excluded from our return policy.
Customer satisfaction is our highest priority. We understand that sometimes products arrive damaged, defective, or we shipped an incorrect product. This is why our products carry our exceptional Return Policy.
All products listed in vape deals are FINAL SALES AND NOT SUBJECT TO RETURN FOR ANY REASON. THEY ARE EXCLUDED FROM OUR RETURN POLICY.
Returns on all new/unopened, damaged, or defective products must be made within 45 days from the issuance of the shipment tracking data of the product. You must contact our Customer Service Team for return authorization. If authorized, you must ship the products back to us using a shipping provider that provides for tracking (this tracking information must be provided to us). All returned products must be in the original box and include ALL original packaging contents that came with the product. Returns that do not include ALL original packaging and contents will be rejected. Misused and customer damaged products will not be accepted for return. You must also provide the order number from your purchase of the product.
All returned products will be subject to inspection and testing by our staff to determine if the product meets our return policy. Returned products should be packaged appropriately to avoid any damage in transit. All return shipping costs shall be paid by the customer, unless we shipped you the wrong product. If the product is determined to be damaged due to shipping, defective, or incorrect we will ship a new replacement product to you (at our expense) or issue a credit to your Lightfire/Kanger Wholesale account. We reserve the right to determine whether to issue an account credit or ship a replacement product. If you receive an incorrect product we will issue a return authorization and prepaid shipping label. International customers will be responsible for the cost to return any products.
Customer incurred shipping costs to return a product will not be refunded or credited.


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Dr. John Tancock
Dr. Tancock was born and raised in Burlington, Ontario and at the age of ten, moved to Unionville, Ontario. He attended Markham High School and graduated in 1968.
Dr. Tancock earned a History degree at Wilfred Laurier University. He attended the Canadian Memorial Chiropractic College in Toronto from 1974-1977 and upon graduation moved to Victoria, B.C where he has practiced ever since.
Dr. Tancock started practicing in 1977. His brother Dr. Jeffrey Tancock joined him in 1983 at which time they opened their current practice. They shared a satellite practice in Ganges on Saltspring Island for one year while focusing their attention on their Victoria office.
Dr. Tancock has been in the same office since 1983. He focuses on a family general practice and utilizes full spinal motion palpation technique. A healthy lifestyle including proper nutrition and exercise are encouraged. He is a member of the British Columbia Chiropractic Association, the British Columbia Chiropractic College and the Canadian Chiropractic Association.
Dr. Tancock is married and has a son and a daughter. Dr. Tancock feels very fortunate to have the opportunity to be in British Columbia and Victoria and to see Chiropractic grow over these past years and is excited to see what the next generations of Chiropractors will bring.


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Shockingly poor new BA Amex sign-up bonus launched
Links on Head for Points may pay us an affiliate commission. A list of partners is here.
The last lot of BA American Express sign-up bonuses have gone, to be replaced by a set which are, amazingly, even worse.
The Premium Plus card now offers a sign-up bonus of just 6,000 Avios (7,000 if you are referred), down from 18,000 (and down from 40,000 two months ago).
The free British Airways card now offers a bonus of just 1,000 Avios (2,000 if referred), down from 3,000.
These bonuses run until 24th October. If you were thinking of applying for the BA Amex, I would wait until 25th October and see what comes along instead. It can't be worse than this, and frankly you'll just encourage them to keep the bonuses low by applying now
Use your time to get one of my recommended cards with a good sign-up bonus, like the Hilton card – this requires £750 spend to trigger your free night, which should be possible before the Amex bonus improves.
(To see our complete list of all current credit card bonuses, click here to visit our 'Credit Cards Update' page or use the link in the menu bar at the top of the page.)


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Add to Cart
The G&L ASAT® Classic Bluesboy™ is a factory-modded version of Leo's final word on the traditional single-cutaway bolt-on guitar, and the semi-hollow version takes it further with G&L's distinctive twin voice chambers and f-hole added to a beautiful swamp ash body. Like its solid-body stablemate, this axe delivers a well-balanced pairing of a G&L alnico humbucker designed by Paul Gagon and a single-coil G&L Magnetic Field Design™ bridge pickup designed by Leo Fender†.
Framed in a classic boxed-steel bridge, the single-coil MFD™ bridge pickup delivers crisp attack with complex harmonics while individual brass saddles offer modern levels of intonation refinement. Flip to the neck 'bucker and you'll discover all the charismatic warmth you could ask for. Put 'em together and you'll find yourself immersed in exploring the limits of this guitar's surprising versatility. What's more, the semi-hollow body softens the midrange attack, accentuating the low and high harmonics.
The Tribute® Series ASAT Classic Bluesboy Semi-Hollow is dripping with authentic G&L mojo at a price attainable for every working musician. Once you play a G&L Tribute Series, you'll never look back.The G&L name, stylized G&L logo, distinctive "hook" headstock design, Tribute, L-2000, Saddle-Lock, Magnetic Field Design and MFD are registered trademarks or trademarks of G&L Musical Instruments / BBE Sound, Inc.
† The personal name, likeness and signature of Mr. Clarence Leo Fender are property of G&L Musical Instruments / BBE Sound, Inc. and may not be used in any commercial capacity without prior approval. For inquiries regarding the use of the "Leo Fender" name, likeness or signature, please contact us. G&L is not associated with Fender Musical Instruments Corporation.


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Deferred Action for Parents of U.S. Citizens & LPR's
Update: Due to a federal court order, USCIS will not begin accepting requests for DAPA nor the expansion of DACA on February 18 as originally planned and has suspended implementation of Deferred Action for Parents of Americans and Lawful Permanent Residents. The court's temporary injunction, issued February 16, does not affect the existing DACA. Individuals may continue to come forward and request an initial grant of DACA or renewal of DACA under the original guidelines. Please check back for updates.
Deferred Action for Parents of U.S. Citizens & LPR's
After questionnaires are complete, the attorney needs to be sure the person is really eligible and doesn't have any red flags. The following is for instructional purposes, but also a checklist so the attorney can carefully go over this particular case. Given the importance of this step there will be a list of red flags that can be identified early on in the representation, e.g. criminal history, prior marriage to different USC, etc. There will be some instructions on what to do if certain red flags come up, including backing out of the case if warranted.
Deferred Action for Parents (DAPA) for Parents of US Citizens and Lawful Permanent Residents/Green Card Holders will be eligible to apply for deferred action for 3 years
- Effective Date 5/20/2015.
- By USCIS website
- Parents of U.S. citizens and lawful permanent residents
- of any age
- who have been continuously present in the US since 1/1/10,
- who pass background checks
- USCIS will more than likely revamp the I-821D to provide for the expansion of DACA and to include using the form for DAPA as well
- The requirement regarding paying taxes will pose the biggest issue for some people.
- Attorneys will have to work with trusted, experienced CPA's or bookkeepers.
- RED FLAG: Attorneys must review taxes already filed to check for errors. Many tax preparers fraudulently list dependents, list credits or deductibles that do not truly apply just to get the taxpayer a bigger refund to reduce the amount of taxes owed. If this is the case, those taxes MUST BE amended!
- Applicants who have not filed taxes can back file through an experienced CPA or bookkeeper by getting a Tax Payer Identification Number (ITIN)
- Note that they will be using their new term of art for those with a criminal background. Those with a significant misdemeanor will be denied. Needless to say, those with felonies need not apply at all.
- A significant misdemeanor is defined by USCIS as:
For the purposes of this process, a significant misdemeanor is a misdemeanor as defined by federal law (specifically, one for which the maximum term of imprisonment authorized is one year or less but greater than five days) and that meets the following criteria:
1. Regardless of the sentence imposed, is an offense of domestic violence; sexual abuse or exploitation; burglary; unlawful possession or use of a firearm; drug distribution or trafficking; or, driving under the influence; or,
2. If not an offense listed above, is one for which the individual was sentenced to time in custody of more than 90 days. The sentence must involve time to be served in custody, and therefore does not include a suspended sentence.
The time in custody does not include any time served beyond the sentence for the criminal offense based on a state or local law enforcement agency honoring a detainer issued by U.S. Immigration and Customs Enforcement (ICE). Notwithstanding the above, the decision whether to defer action in a particular case is an individualized, discretionary one that is made taking into account the totality of the circumstances. Therefore, the absence of the criminal history outlined above, or its presence, is not necessarily determinative, but is a factor to be considered in the unreviewable exercise of discretion. DHS retains the discretion to determine that an individual does not warrant deferred action on the basis of a single criminal offense for which the individual was sentenced to time in custody of 90 days or less.
- In addition to the probable I821D, applicants will also need to file an I765 and the I765WS. USCIS may tag on to the C33 for purposes of Question 16 the EAD Eligibility Category
- Red Flag: Attorneys should use the questionnaire to vet out those who may have had proceedings in the past or who have ever filed for benefits that somehow produced an A# to avoid duplicate A# creation which slows down the application process.
- Red Flag: Those with removal orders can apply so long as they weren't actually removed and returned after removal since USCIS has determined that such scenarios breaks the period of continuous physical presence. Note that applicants can apply even if they have removal orders, those who were given voluntary departure but never left and those who were subject to expedited removal at the border or refused entry prior to 2001.
Effect of the Executive Action on Removal Proceedings
- Pending Proceedings: There will be a review of cases currently under proceedings to see who is prima facie eligible for the relief stated in this program, and those cases will be closed.
- Effective Date Unknown
- Via Unknown
- Attorneys with clients in removal proceedings should review each case to vet those who may be eligible. If so, a Motion to Continue may be warranted citing attorney prep time for the moment. This will help the Court while they scramble to do their own review
- Once the application process begins, Attorneys can file a Motion to Terminate or Admin Close (it is unclear which will apply. At the moment, there is no consistency on which courts terminate and which admin close. We are hoping that this will change and that there will be a clear rule to be applied in all courts)
- Practice Pointer: For those that do get terminated, if there are later placed back in proceedings, a new Notice to Appear ("NTA") must be issued. This is called "repapering" Attorneys can analyze which cases can later be "repapered" in order to recommence proceedings for those that have a good cancellation case but did not have the time in with their prior case. For example, if your client was placed in proceedings but on the date the NTA was issued, your client only had 7 years of continuous physical presence, but now has 10 years (and otherwise qualifies for cancellation), a new Notice to Appear would help that client now apply for cancellation.
- Practice Pointer: the courts will be reviewing for all cases that can be closed under the Executive Order which includes those who can now apply for an PIP, I601A, not just DACA and DAPA. Immigration Court Reforms. There will be a package of immigration court reforms that will include qualification of accredited representatives and ineffective assistance of counsel issues.
- Effective Date Unknown
- Via Unknown
- EOIR has been more aggressive lately in investigating accredited representatives and claims of ineffective assistance of counsel
- Expect those on the List of Free or Low Cost Legal Services to get requests for proof that they are in fact providing those services.
- Many consults reports that they have called everyone on the list only to be told that no free or low cost services are being provided at all.
Expansion of Parole in Place
- PIP will be expanded to include families of individuals trying to enlist in the armed forces.
- Effective Date Unknown
- Via Unknown
- Our Super Genius Margaret Stock (http://tinyurl.com/qx5hmma)has reported that this is the simplest of all!
- The US citizen need only apply and by showing proof the PIP process can commence for family members.
- Simply applying means they can register to take the ASVAB at any MEP.
- Those in this scenario should contact a recruiter immediately.While encouraging enlistment in the military, notice the rule only requires an application.
- The citizen need not follow through and actually enlist.
- Some may apply and later be denied entry for various reasons such as failure to pass the ASVAB, criminal , medical or mental issues. But their families will still benefit from PIP
- http://www.uscis.gov/sites/default/files/USCIS/Laws/Memoranda/2013/2013-1115_Parole_in_Place_Memo_.pdf


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DAY TWO of SEXYfit in14♥
Start today with a 300 calorie burn towards #TBFCsexyfitin14. ♥ After, do the following exercises. ♥Do 20 reps and hold for 1-minute on the plank. ♥Repeat 2-3 times
Bellyfit Workout:
SEXYfit Recipe:
MEMBERS ♥ ♥ ♥ Check out your video workout uploaded at The Belly Fit Club
Just in case you missed it….here are the next 14 days of workouts, recipes, and beauty tips.
Where do you Check in to WIN? Checking in is easy! Check in on Instagram using the recommended # (hashtag), in The Belly Fit Club Community (PRIVATE FORUM), on Twitter or Facebook!


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Anti-Trump non-Muslim Feminists chant "Allah akbar" at Women's March
Not "Allahu akbar," but "Allah akbar," which was the indication that the woman doing the chanting was non-Muslim.
These Leftist women think that by chanting "Allah akbar," they are standing in solidarity with Muslims, whom they think are oppressed in the US, or about to be oppressed by President Donald Trump.
They either do not know or do not care about these elements of Islam: Beating disobedient women, or actually, those "from whom you fear disobedience": "Men have authority over women because Allah has made the one superior to the other, and because they spend their wealth to maintain them. Good women are obedient. They guard their unseen parts because Allah has guarded them. As for those from whom you fear disobedience, admonish them and send them to beds apart and beat them." — Qur'an 4:34
Nowhere does the Qur'an teach that a woman can beat a man under any circumstances.
The Qur'an likens a woman to a field (tilth), to be used by a man as he wills: "Your women are a tilth for you, so go to your tilth as you will" (2:223).
It declares that a woman's testimony is worth half that of a man: "Get two witnesses, out of your own men, and if there are not two men, then a man and two women, such as you choose, for witnesses, so that if one of them errs, the other can remind her" (2:282).
It allows men to marry up to four wives, and have sex with slave girls also: "If you fear that you shall not be able to deal justly with the orphans, marry women of your choice, two or three or four; but if you fear that ye shall not be able to deal justly, then only one, or one that your right hands possess, that will be more suitable, to prevent you from doing injustice" (4:3).
It rules that a son's inheritance should be twice the size of that of a daughter: "Allah directs you as regards your children's inheritance: to the male, a portion equal to that of two females" (4:11).
It allows for marriage to pre-pubescent girls, stipulating that Islamic divorce procedures "shall apply to those who have not yet menstruated" (65:4).
Islamic law stipulates that a man's prayer is annulled if a dog or a woman passes in front of him as he is praying. "Narrated 'Aisha: The things which annul the prayers were mentioned before me. They said, "Prayer is annulled by a dog, a donkey and a woman (if they pass in front of the praying people)." I said, 'You have made us (i.e. women) dogs.' I saw the Prophet praying while I used to lie in my bed between him and the Qibla. Whenever I was in need of something, I would slip away. for I disliked to face him." (Sahih Bukhari 1.9.490)
Another hadith depicts Muhammad saying that the majority of the inhabitants of hell are women:
"I looked into Paradise and I saw that the majority of its people were the poor. And I looked into Hell and I saw that the majority of its people are women." Sahih Bukhari 3241; Sahih Muslim 2737)
When asked about this, he explained: "I was shown Hell and I have never seen anything more terrifying than it. And I saw that the majority of its people are women." They said, "Why, O Messenger of Allah?" He said, "Because of their ingratitude (kufr)." It was said, "Are they ungrateful to Allah?" He said, "They are ungrateful to their companions (husbands) and ungrateful for good treatment. If you are kind to one of them for a lifetime then she sees one (undesirable) thing in you, she will say, 'I have never had anything good from you.'" (Sahih Bukhari 1052)
And in another hadith: The Messenger of Allah (peace and blessings of Allah be upon him) went out to the musalla (prayer place) on the day of Eid al-Adha or Eid al-Fitr. He passed by the women and said, 'O women! Give charity, for I have seen that you form the majority of the people of Hell.' They asked, 'Why is that, O Messenger of Allah?' He replied, 'You curse frequently and are ungrateful to your husbands. I have not seen anyone more deficient in intelligence and religious commitment than you. A cautious sensible man could be led astray by some of you.' The women asked, 'O Messenger of Allah, what is deficient in our intelligence and religious commitment?' He said, 'Is not the testimony of two women equal to the testimony of one man?' They said, 'Yes.' He said, 'This is the deficiency in her intelligence. Is it not true that a woman can neither pray nor fast during her menses?' The women said, 'Yes.' He said, 'This is the deficiency in her religious commitment.'" (Sahih Bukhari 304)
By Robert Spencer
Paul Ebeling, Editor
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Mangaluru, June 08, 2019: Police who are investigating into the case of the murder of a 22 year old woman, Anjana Vasishta at Attavar on June 7, Friday evening, have achieved a breakthrough with the arrest of the accused at Sindagi on June 8, Saturday morning.
The arrested person is Sandeep Rathod hailing from Benakotagi Thanda in Sindagi Taluk of Vijayapura district.
Deputy Commissioner of Police (Law and Order) Hanumanthraya said Rathod was preparing for the bank and police sub-inspector examinations and had enrolled himself in private tutorials in Mangaluru. Rathod was staying at the house of Louis Pais in Attavar. Ms. Vasist, a postgraduate from a college in Ujire, was staying with Rathod.
On Friday, Rathod reportedly proposed to marry Ms. Vasist but she refused. This led to a heated argument between the two and Rathod allegedly strangled her to death. Mr. Hanumantharaya said Rathod has confessed to the murder before the investigating officer.
|Comments on this Article
|John sequiera, udupi
|Sat, June-8-2019, 5:39
|Think he is a Physco
|BhavikaSalian, Mangalore
|Sat, June-8-2019, 5:37
|The man ruined his future, No mercy has get for what he has done
|Srikanth S, Puttur
|Sat, June-8-2019, 4:58
|The guys go crazy and forget were they are and what they are doing.Well done police department ,stringent action has to e taken on Rathood for this act


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HÀ NỘI — International jazz musician Nguyên Lê and traditional artist Ngô Hồng Quang will celebrate their new album with a concert series in major Vietnamese cities by the end of this month.
The concerts will take place in Hà Nội on February 24 & 25, Huế on February 28 and HCM City on March 1. The collaborative album, entitled Hanoi Duo offers a wide and diverse panorama of Vietnamese music, from its roots to the futre.
Quang plays Vietnamese traditional and new pieces and combines vocals with electronic music performed by Lê in Hanoi Duo. The pieces were composed by Lê, inspired by Vietnamese folk music and performed in different styles.
One piece by Quang was inspired by the Tày ethnic group, who mainly live in the northern moutainous region, played on electric guitar and influenced by the North African style of music. Another one, xẩm, based on the popular folk music in the north of Việt Nam, is performed in the blues style.
"I like the idea because it focuses on the creativity in Vietnamese folk music," said Quang.
Quang met Lê when he was a guest playing with Lê's trio in France. Thanks to several other meetings, they found that their music styles suited one another.
The album was released in Europe last month.
"There are jaunty folkish tunes, temple bells and ethereal melodies with titles like Heaven's Ground, but nothing arrives without surprises. One moment you are among mountain clouds, then Lê unleases an electric storm," said the guardian.com.
Lê feels connected with the cultural background of his Vietnamese family although he lives in Paris, where he was born in 1959.
He entered the music business in 1983. His impressive career really kicked off after he joined the French Orchestre National du Jazz in 1987. His first solo albums, released in the beginning of the 1990s, attracted a large and still growing audience.
Quang is known for projects that combine Vietnamese traditional music and western styles. He is doing a masters course in music composition at the Royal Conservatory in The Hague.
Lê will play guitar and laptop whilst Quang will chant and play đàn môi (Jew's harp); đàn bầu (monochord); đàn nhị (two-chord fiddle) and some traditional others at the concerts. Guest performers such as A-list pop singer Mỹ Linh; percussionist Alex Trần; đàn tranh (16-chord zither) artist Mai Lê and Jew's harp player Đức Minh will perform at the concerts. — VNS


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LOVE . . .HONOR . . . CHERISH . . .TIL DEATH DO US PART! These words that are read during a traditional wedding ceremony are very specific, they are set up that way to give you some direction in married life. If you know how to follow directions, marriage should be easy for you. What happens when the directions aren't followed? How are you supposed to proceed in a successful marriage if no one is doing what is supposed to be done? How do you get granted a do over or is it allowed?
Sassi is married to Eddie and has been for the past 9 years. They met in a bar 11 years ago and they were both drawn to each others conversation. They had two children as a result of this union. Life should have been grand! One of the disadvantages to being happy and doing well for yourself and your family is there is always going to be some miserable person that wants to bring you down. The catch is they are a wolf in sheep's clothing. How do you get rid of this negativity in your life? Do you fight to stay in the marriage or do you let this outside force interfere?
The Wrong Husband is an exciting book, you can tell that from the title. Reading this book you will go through a range of emotions because the characters are just that good. You will find yourself talking to the characters and waiting on them to respond to you. The story line is strong and the characters flow well with each other. You will not get lost reading BUT you won't be able to predict what is coming next. Very well written and it has you wanting more. This is my first time reading a book written by Hardin but it is not my last.
The Wrong Husband is available everywhere you buy your favorite novels, Amazon.com (Kindle and paperback) and Barnes and Nobel (Paperback).
- File Size: 2292 KB
- Print Length: 266 pages
- Page Numbers Source ISBN: 0692597085
- Publication Date: May 7, 2017
- Sold by: Amazon Digital Services LLC
- Language: English
- Text-to-Speech: Enabled
X-Ray: Not Enabled
- Word Wise: Enabled
- Lending: Not Enabled
- Screen Reader: Supported
- Enhanced Typesetting: Enabled


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Edith Mae Denmon
1931 - 2019
Edith Mae Blaylock Denmon, age 88, entered the kingdom of Heaven on December 15, 2019. She was born on April 11, 1931 in Beaumont, TX to Baxter and Ernie Victoria Graham Blaylock.
Hidden in Biblical pages are precious gems, oft quoted prescriptions to mold a character and shape a heart; on rare and special occasion, a humble soul appears on this Earth that breathes life into certain passages. When her family and friends think of Proverbs 31: 10-31, they think of Edith: her steadfast love, rare strength, and unconditional love. A mother, she was every bit of a mother, raising her three children and setting an example they could measure their lives by. Her life was devoted to caring for her children, and when the Lord blessed her with them abundantly, her grandchildren and their generations. She lived to see five of those generations, and her abundant love found a home in each of their hearts. Faith was the principal theme of her life, and she devotedly attended church after her salvation in her teenage years. Edith was funny; her sense of humor was quickly detected by those she met and experienced by her family, the focus of many innocent pranks and practical jokes. Many friends and family received the benefit of Edith's crafty nature and artistic skill. She gifted many centerpieces over the years, sold her wreaths and creations at various craft shows, and provided many decorative displays for the holiday seasons. An excellent cook, if it was not fried, it probably was not produced in her kitchen, though she would make an exception in her delicious cakes and candy. Her cooking habits reflected her palate, just about eating fried chicken every chance she could, often with greens, cornbread, and tomatoes. "Nanny" read to each of her grandchildren a story, "I'll Love You Forever, I'll Like You for Always", that in its simplicity summed how she felt. No matter what life held for her loved ones, Edith, a truly virtuous woman, loved unconditionally and without pretense. Her memory will forever be missed and cherished.
Left to honor her memory are her sons, Leonard Robinson and wife, Carol, of Jasper, TX and Allen Denmon and wife, Theresa, of Kirbyville, TX; daughters, Barbara Robinson of Jasper, TX, Beverly Wade of Waller, TX, and Belinda Arroyo of Call, TX; brother, Garland Blaylock and wife, Lynda, of Kountze, TX; 10 grandchildren; 29 great-grandchildren; 2 great-great grandchildren; her beloved dog, Peanut; and a host of extended family, friends, and loved ones.
Edith is preceded in death by her beloved husband, Gene Denmon; her parents; daughter, Sharon Sanford; sister, Emma Jean Burns; grandson, Christopher Robinson; and son-in-law, Mitchell Wade.
Visitation with family and friends will be 5:00 to 7:00 p.m., Thursday, December 19, 2019, at Forest Oaks Funeral Home, 601 W. Gibson St., Jasper, TX 75951. Edith's life honoring service will be 2:00 p.m., Friday, December 20, 2019, also at the funeral home, with Jim McDonald officiating, and burial to follow at Davis Cemetery in Beulah Springs, TX.
The family would like to express their appreciation towards the care shown to Edith in her final days. Affinity Hospice allowed Edith to enjoy her final moments with family pain free and as comfortable as possible. The love and care shown not only to Edith but to the family will always be remembered and appreciated.
To send flowers to the family or plant a tree in memory of Edith Mae (Blaylock) Denmon, please visit our floral store.


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Last year, Google launched the official version Family Link — a free service for Android and iOS that lets parents manage the content of their kids' devices. While kids can access Google services like Gmail, Maps, Chrome, and Photos, it ties their to their parents' devices — providing them with notifications about virtually everything their kids do.
Since then, the company continues to add new features that both parents and kids can take advantage of. Here's everything you need to know about Google's Family Link app.
Google also announced that Family Link is expanding globally. Currently, the app is live in 30 countries around the world such as Canada, Brazil, Japan, and more. The app will soon be available in almost every country around the world.
Google is also providing parents with the ability to control more accounts. The company says that parents have been expressing they'd like to not only manage their younger children's accounts but their teenagers' accounts as well. Soon, parents will be able to manage existing Google accounts and devices with kids 13 and over — or the relevant age of consent in their region.
Earlier in the year, Google added the ability to log into a Chromebook with a Google account that's managed with Family Link. This allowed parents to manage their kids' website restrictions as well as account settings for the child's profile on a device. Parents will soon be able to use the same features on a Chromebook for a teenager with an already existing Google account. The company is working on bringing parents the ability to manage the apps their children can use and set screen time limits on Chromebooks as well.
Starting next week, families will be able to do more with Google Assistant. Along with the ability to lock their child's device with the Family Link app, parents can ask Google Assistant to do it for them, instead. Simply say, "Hey Google, lock Julian's device" whenever a situation calls for putting electronics away — the Assistant will then ask you to confirm the specific device you want to lock.
You'll also be able to use Google Assistant to find electronics for whenever they get left behind in a bedroom or between couch cushions. By saying, "Hey Google, find Julian's device," it will prompt the device to ring at full volume in order to help you locate it.
Those with Google accounts for children 13 and under (or also under the age of regional consent, not teenage accounts that are managed by the app) connected to Family Link, will also have the ability to ask the Assistant more fun questions. In return, the Assistant will reply with new, kid-friendly answers.
At a demo with Google, the Assistant was asked: "Hey Google, check for monsters," at which point the Google Home Mini made sound effects that indicated it was physically scanning the room for monsters. Once it was done, the Assistant confirmed the room was free from any scary creatures. Other questions that can be asked are "Hey Google, I lost my tooth" or "Hey Google, what should I draw?"
Last year, Google added more than 50 games, stories, and activities for parents to use with their kids. With parental consent, children under 13 can have their own experience with Google Assistant that's personalized to their account whenever they log in. With Voice Match, you can also train the Assistant to recognize which child or parent is speaking.
For those unfamiliar with Family Link, here's how it works on Android devices: If kids try to download an app or visit a site, parents receive a notification that they can approve or deny. They get detailed analytics of what apps their kids are using, and even a rundown of which services they spend time with.
Once parents download the Family Link app to the child's phone and their respective smartphones, they can allow or block access to any app on the child's device, or limit the amount of time they can spend with a specific service. Ratings and information from the Entertainment Software Rating Board (ESRB) and Google's own internal review board help to indicate the age-appropriateness of apps' content (Maps is rated 'G,' for example).
Family Link includes broader device controls, too, like a feature that limits kids to a certain amount of screen time each day. Parents can set "blackout periods" during which kids won't be able to access their devices (think dinner or bedtime), and a Lock Devices Now option instantly locks a child's device.
YouTube is the exception to the rule. Family Link directs kids to YouTube Kids, Google's child-friendly version of YouTube with built-in age controls and restrictions.
Family Link can control Android devices running Android 7.0 Nougat or higher, and select Marshmallow devices. Parents need to have a phone running Android 4.4 KitKat or higher, or iOS 9 and higher.
Family Link on iOS, isn't as holistic. Because of the iPhone's operating system-level security restrictions, Google doesn't offer a Family Link client for kids' devices — it wouldn't be able to set time limits or remotely lock the device. Basically, parents can manage an Android device from an iOS device, but they can't manage an iOS device from another device.
Family Link isn't Google's first attempt at kid-friendly controls. In Android 4.3 Jelly Bean, it introduced Restricted Profiles, which locked down potentially harmful features. But it was largely an all-or-nothing affair — kids were prevented from using Gmail, for instance, and couldn't back up photos to Google's cloud services.
Source:- digitaltrends


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Something to reduce volatility a bit
Not sure if it's just because there are a lot of new traders, or the impending changes on november 1, but there seem to be some pretty big price swings every single day. I think the following might reduce uncertainty and improve stability a bit:
- Produce some stats showing % of PBs that would have been won by first team had the squad already been introduced
- limit players that can win PB to 500 - even though no-one beyond 500 is going to win PB, people seem to think that some random unknown player from the Gibraltan league is going to score a hatrick and beat Messi (I know only top 5 leagues can win but you get my point). You could always open it up to the rest once people have seen the impacts of increasing players eligible for PB firsthand.
- Introduce a good deposit bonus soon, so people are more inclined to add funds to pay for the new players rather than sell their current ones.
- Keep increasing spreads (I know this is already being done)
LukeRiley last edited by
@Jimmeh said in Something to reduce volatility a bit:
Keep increasing spreads (I know this is already being done)
Encouraging 'new money' has to be the key so yes definately on that third point!


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1052 results for coffee
Filter results:
The Menu - Stubborn coffee
5 October 2012
Chef and author Peter Gordon discusses his style of cooking and we visit a Berlin café refusing to serve coffee with sugar or soy milk.
Asia Pac Unwrapped - Coffee and cronuts
28 June 2015
We discover that Melbourne is not the only city in the Asia PAC region garnering a reputation as a coffee lover's capital. We also hear about the Indonesian-flag carrier's plans for global expansion. Plus: we sample the…
The Entrepreneurs - Coffee culture
23 November 2016
It's sold in more than 140 countries, served in more than 100,000 outlets and almost seven million cups of its product are consumed everyday. But with an evolving coffee scene, a rise in Asian demand and the threat of…
Asia Pac Unwrapped - Asia's new coffee capital
9 August 2015
We take a closer look at the presidency of Indonesia's Joko Widodo. Then we're in Sichuan, where spicy hotpot isn't the only thing putting the region on the map. We also take in Phnom Penh's growing interest in artisan…
The Menu - How Allpress changed the coffee world
2 August 2019
How Allpress Espresso has grown from an Auckland-based business into one of the world's favourite coffee brands. Plus: why one small town in Turkey has produced many of the country's top chefs and what it takes to create…
Bean and gone: Tokyo cafés
Monocle with coffee and cake
The Menu - Revolutionising Finnish coffee
8 November 2013
We visit Helsinki to meet a new generation of baristas revolutionising Finland's coffee scene, speak to Allegra McEvedy about her new book she has written to transfer her cooking knowledge to her daughter and hear how…
The Entrepreneurs - Eureka 117: Over Under Coffee
28 September 2018
Ed Barry knows the value of a good cup of coffee in building a community. After five years living between Dublin and New York, he was looking to mix his experience in both cities with the café culture in New Zealand, where…
Asia Pac Unwrapped - Australian coffee culture
7 June 2015
We sample some of Melbourne's small-scale coffee roasters and stop off in New Zealand, where a fall in dairy prices is proving tough for one of the country's core industries. Plus, Monocle's Tokyo correspondent tries a…
The Menu - Melbourne's coffee convention
23 May 2014
A round-up from Australia's largest coffee convention in Melbourne, we compare how caviar produced in Brazil measures up to its Russian counterpart and find out how a new Norwegian design might change the way you taste your…
The Menu - Protecting Kenyan coffee
28 June 2013
We look at a new venture to protect the brand of Kenyan coffee, hear how Polish vodkas are combating a surge in popularity of wine and beer and learn what has made a Boston street-food truck so special that it gets praised…
The Entrepreneurs - Department of Coffee and Social Affairs
27 March 2019
Stefan Allesch-Taylor CBE is chairman of Coffeesmiths Collective Inc, owner and operator of a number of standout brands in coffee, including The Department of Coffee and Social Affairs, Nordic Bakery and Baker & Spice. A…
The Menu - The London Coffee Festival
3 May 2013
We visit the London Coffee Festival for the latest brews, meet possibly the most successful Norwegian barista of all time, Rasmus Helgebostad, and chat to world-famous Italian chef Massimo Bottura.
The Menu - Going through coffee academy
17 August 2012
We visit the Coffee Academy in Berlin, hear from the architects that redesigned Copenhagen's Noma restaurant and take another dip into Santiago's basket.