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Customer Reviews for ACL Moving Company
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of ACL Moving Company
Alex T. on
Returned the equipment a day early on the after hours on the u-haul app. I ended up being charged for additional mileage because i had to go out of my way 50 miles round trip to get a truck since they schedule the pickup at a location that was closed on Saturday. Also, i attempted to fill up the truck tank to 1/2 like it was when i picked it up but the fuel gauge would not come up past 1/4 tank while i was filling it even though i kept stopping every few gallons and turning on the ignition. As a result, I ended up filling the tank to full which cost me an additional $35+ My frustration is that u-haul is quick to charge for unjustified additional mileage but makes no provision to credit their customer for additional fuel returned to them. i am asking for some sort of compensation for the additional time and money spent running after a truck that was poorly coordinated by the scheduling department and a credit for the additional fuel i put in the truck.
Michael P. on
inform them of the short trailer light connection on the trailer! although i had made a reservation on line getting the paperwork complete so I could get on the road was ridiculous using an app to take pictures of my license did not work, but rental lady was able to use her phone to do it.
Kurt M. on
They have the trucks cleaned before someone picks up the truck.
Timothy G. on
They were closed when I dropped trailer.
Kevin C. on
Customer did not leave a comment.
Jamie M. on
Very rude and unpleasant. I'm concerned when they REFUSE to check in the vehicle while you are there. Just a preliminary check for damage and mileage and being handed a "received" receipt would be expected for this type of business. I received a very negative attitude when requesting this during the car trailer return, so 2 days later, when returning the truck, I didn't resist when they again said "you will receive an email receipt in a few days." What concerned me is the equipment is not in their view, they were NOT busy serving ANY customers and just seemed to have an attitude towards MEN in general, not just refusing to provide proper customer service. In case the equipment disappeared before they acknowledged receiving it, I took photos with geo-location tags turned on so I could prove the truck was parked at their location and of the mileage when I returned it.
Jacob P. on
Customer did not leave a comment.
Earl C. on
Customer did not leave a comment.
Bill L. on
No one was there
Cade H. on
Neither the app nor the link was functional when I attempted to return the truck. I had to spend an hour trying to get a hold of customer support only to be told to just leave the key in the box. A simple solution, but I was very frustrated that I was stuck with this truck for so long that I was late for work.
Shawn B. on
Customer did not leave a comment.
TERRY W. on
Once I reached my home, I discovered that all the side boards that I would use to strap and secure my furniture were missing. I had to change the items I planned to move to accomadate this trailers missing equipment. I turned this trailer in early, as this unit was incomplete and unuseable to haul furniture.
Ryan C. on
Customer did not leave a comment.
Elaine J. on
Customer did not leave a comment.
DANIEL E. on
Not charge people 3 times for using the uhaul, I only had it for 2 days but was charged 3 different amounts 3 times in 2 days!
Shea S. on
Don't know of any. The lady handling the phone and in office experience was wonderful. Great service and every question answered.
Phillip H. on
Friendly staff, easy process to pick up and return vehicle.
Samual A. on
Better signage. Actual check in location not just a drop off. Again the online 24/7 did not work.
Laura M. on
Customer did not leave a comment.
Darlene R. on
Customer did not leave a comment.
Trent C. on
Our truck had a leak and it was raining so a bunch of our stuff was ruined. The rain turned to snow and the wipers wouldn't work so we had to postpone the move til morning. We have pics of all of this. The store said they wouldn't charge. Yet we have 3 charges totaling $259.55. Very unhappy
CHRIS S. on
Customer did not leave a comment.
Michael W. on
Customer did not leave a comment.
Kevin K. on
Customer did not leave a comment.
KEVIN O. on
Customer did not leave a comment.
EDDIE H. on
It was a great all the way around very helpful .I have told many that if you need a uhaul truck or trailer that was a great location and good person to work with thank you
Mary Beth C. on
They were late opening the store and took over an hour to get us the truck. They only had six blankets and I rented two dozen. The truck was then very dirty, so much so that we had to spend forty minutes finding a broom and sweeping it out on top of an already stressful day of moving. Our moving men even commented that we should not have to pay for this truck in the stateit was given to us. Because of all the cleaning it put us way behind schedule and we returned the truck two hours past due and were charged an extra day. I am extremely dissatisfied.
Leveda N. on
Customer did not leave a comment.
julie K. on
No one was there when I showed up after calling beforehand. When we were leaving she came. ONLY to charge me additional that I wasn't expecting.
Joshua R. on
Customer did not leave a comment.

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Arlene Foster: Fatal flaws remain... we need a better agreement
The Prime Minister tried to repackage the Withdrawal Agreement by tying a bow on the top and wrapping it in shiny paper but no one was fooled.
Nothing has changed. The fatal flaws still remain. The backstop is still there meaning Northern Ireland could be cut off from its main market in Great Britain by a new regulatory border. The Prime Minister's so-called safeguards for Northern Ireland are based in domestic legislation and would always be superseded by the Withdrawal Agreement and could be dispensed with by a future government.
Unless there are treaty level changes, Brussels would always have the whip hand. Our core industries would have to take their regulations from Brussels and Dublin rather than Belfast or London.
Rather than trying to mitigate the bad parts of a bad deal, what we really need is a better deal which protects the Union and implements the will of the majority who voted in June 2016. Those who seek to deny and frustrate the referendum result are actually endangering democracy. The electorate voted in unprecedented numbers and their will should be respected. To do otherwise is fundamentally undemocratic.
The House of Commons mandated the Prime Minister to seek alternative arrangements to the backstop when a majority backed the Brady amendment. The Prime Minister failed to capitalise on that leverage in Brussels.
It is only when the Brussels elite realise that the United Kingdom is not going to be pushed around and is not going to allow anyone to build new borders within the United Kingdom that we will reach a place where a better deal can be done. We want to see a sensible deal that works for every part of the United Kingdom and also the European Union. But whilst some in Brussels believe the negotiations are over, they must realise that there is only a deal when both sides agree.
There is a long way to go but the DUP will stick the course and will stand up for Northern Ireland. We will ensure that the referendum is respected. We will be the voice for Northern Ireland in Parliament and in Brussels.
Please log in or register with belfasttelegraph.co.uk for free access to this article.
That is why we need a strong DUP vote tomorrow to send a message to Brussels that we reject the backstop.
Belfast Telegraph
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- May's disastrous deal unaltered and we won't back it: DUP leader
- Defence Minister vows to help NIO protect veterans


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For more information or to register your place visit www.scottishspca.org/events/greatwildernesschallenge or call the fundraising team on 03000 999 999 (option 4).
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