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Error getting tags :
error 404Error getting tags :
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set the acceleratorModifiers of button to {empty | keys}
set the acceleratorModifiers of button 1 to shift
set the accelMods of button "Speak" to control,alt
set the accelMods of button it to command,shift
Use the acceleratorModifiers property, along with the acceleratorKey property, to specify a shortcut key combination for a button.
The acceleratorModifiers of a button consists of a list of one or more keys, separated by commas.
The keys can be any of "control", "command", "alt", "option", and "shift". If you use "command" as a key, it is converted to "control". If you use "option" as a key, it is converted to "alt".
By default, the acceleratorModifiers of a newly created button is empty.
The following statements set up a shortcut for a button called "Calculate":
set the acceleratorKey of button "Calculate" to "C"
set the acceleratorModifiers of button "Calculate" to alt,shift
When the user presses Alt-Shift-C (on Unix or Window systems) or Option-Shift-C (on Mac OS systems), the button's mouseUp handler is executed.
Cross-platform note: On Mac OS systems, the Control key and Command key are equivalent when used with this property. The option Key is likewise also equivalent to the Alt key.


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Coulsons Retreat2959
Penzance / Sleeps 4 (no children under 2)
7 Nights from £398
Set within a gated mews of Georgian houses, close to the promenade in the seaside town of Penzance, Coulsons Retreat is a ground floor apartment.
A hallway leads to the sitting-room equipped with a 50" flat screen TV and comfortable sofas. The double bedroom is at this end of the property; further along the corridor is the light and airy kitchen/diner, followed by the gorgeous modern shower-room and a twin bedroom.
There is a pleasant sunny courtyard, and with the beach, pubs and galleries all on your front doorstep you will be well placed to enjoy your holiday in the far west.
Ground Floor
Entrance hall
Sitting-room with TV and a wood-burner effect electric stove
Bedroom 1 with king-size double bed (5')
Kitchen/Diner with electric hob, electric oven, microwave, fridge/freezer, washing machine and dishwasher
Shower-room with shower, WC and wash-basin
Bedroom 2 with twin beds (3')
- Regret no pets
- Arrive/Depart Saturday
- Short breaks available
- Private parking for 1 car
- WiFi
- No smoking
- Pub 200 yds
- Courtyard furniture
- 3 NS heaters
Coulsons Retreat.
The sitting-room has an electric wood-burner effect stove.
Relax on the terrace.
A view of the kitchen/diner.
The comfortable double bedroom.
The modern shower-room.
The shower in the shower-room.
A view to the courtyard from the bedroom.
The kitchen...
...well-equipped and spacious.
The twin bedroom.
The kitchen/diner looks out over the courtyard.
The sitting-room.
The light floods into this lovely apartment.
Rest a while.
Carbis Bay beach approximately six miles away.
Mousehole is just three miles away.
Newlyn Harbour is within easy walking distance along Penzance promenade.
St Ives, well worth a visit.
St Michael's Mount approximately two miles away.
The beautiful coastline in the far west of Cornwall.
Sennen Cove approximately seven miles away.

subset: commoncrawl


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Dated: January 2018
The claims settlement promotion is a £500 cheque to be sent to the named person or business on the policy, following a valid claim which is not approved within 24 hours of the claim being notified. For a definition of 'valid' and what the '24 hour period' is, please keep reading as the 24 hour period will not include the time taken for the money to be credited to your bank.
Customers eligible for this offer will be sent a cheque within 28 days from notification of the claim. To be eligible all information needed to support a claim will need to be provided within 24 hours from notification. Please see the terms and conditions below for further information.Back to top
This offer is available to customers who purchase an insurance policy between 17th January 2018 and 31st July 2018 and during their 12 month policy period notify Simply Business of a new claim. If Simply Business are unable to approve the claim within 24 hours then the customer will be entitled to £500. Customers will receive the cheque automatically and won't need to notify Simply Business that the claims settlement period has fallen outside of the 24 hour period.
To take advantage of this offer the customer will need to either click the link in the email they have received or alternatively the customer can call Simply Business on 0333 014 6683 and quote CLMXB. Once the customer has purchased a policy either online or by calling Simply Business they will be eligible for this offer as per the other conditions outlined below.Back to top
Simply Business also reserves the right to change or amend the reward and the structure of the offer at any time. Any decision made by Simply Business with regards to this offer is final.Back to top
The £25 Cashback promotion is a £25 reward to be sent to a customer after the successful purchase of a new insurance policy. For a definition of 'successful', please keep reading.
Voucher description: "£25 Cashback - Marketing Campaigns"Back to top
Customers eligible for a reward following a successful purchase will be sent a £25 cheque within 30 days of qualifying for the reward, which is non-negotiable and non-exchangeable.Back to top
This offer is available to new customers who purchase a business, shop or landlord insurance policy from Simply Business between 16/02/2017 and 31/12/2018.
The customer must use the Simply Business promotion link when purchasing insurance from the website, or request the '£25 Cashback - Marketing Campaigns' offer if purchasing over the telephone. When purchasing online the promotion details will be shown at the top of the insurance quote form indicating you have successfully activated the promotion.
The customer must not have had an active insurance policy with Simply Business in the 12 month period prior to purchasing their policy to be eligible for the reward.
The customer's insurance policy must still be active 15 days after the policy start date with the initial instalment or full policy premium successfully paid to be eligible for the reward.
This offer cannot be used in conjunction with any other offer and may only be used once per customer.Back to top
Simply Business reserves the right to withdraw this offer if, in our judgement, the offer is being abused. Simply Business also reserves the right to change or amend the reward and the structure of the offer at any time. Any decision made by Simply Business with regards to this offer is final.Back to top


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Weather: Rain early then clearing up.
Trail Conditions: Fun
For those of you wondering how I am doing, I'm doing just fine this morning. I put my symptoms in Yahoo Health and seen some interesting things.
1. Panic Disorder – Well it all started when I miss place and envelope full of $20 bills for the ATM.
2. Heart Attack – Well although I am not physically fit, I didn't have the neck or shoulder pain.
3. Pregnancy Care – Does Becker telling me to go F#@! myself count? This could be it.
4. Acute Mountain Sickness – Something hikers and Skiers get, again not physically fit probably rules this out.
I think 4 more dealt with pregnancy and a few with diabetes. At any rate I am doing fine and will be back at work today. Ginger from Antonios stepped in to Bartend and Kristie came into work the rest of the night for me. Thank you both so much.
My plan of action is this, I booked a flight to Mexico this afternoon. In the morning I am going to sneak back over the boarder. Then I will be able to go get checked out and find out what is going on with me with the best healthcare our Government can afford.


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Soo my mom mentioned briefly that she wanted a pair of pearl earring for Christmas, size 8 to be exact. I have been snooping at what Mikimoto has because I know next to nothing about pearls (hanadama freshadama what?!)...Mikimoto earrings are a bit on the "oh my she better love these pearls forever" price range but is the price worth it when there are articles on this forum saying you can buy pearls on websites that are on par or superior to Mikimoto? Are you really paying for the quality or are you paying for the name? I am not sure I want to shell out close to $800 or more for pearl studs that I am not sure she will ever even wear (mind you she has a whole set of pearls my father brought back from Japan in the 80s that have some rubies as well - they look pretty in the box because that's the only place I have ever seen the set) Anyway, over the past few days, I stumbled upon Pearl Paradise & like what I have seen - but let's be realistic, looking at pearls on a computer monitor is not the same as seeing them in person. Looking at the Hanadama's I think that they will have a little too much luster for her taste, so I was looking at either the Natural White Hanadama's or the AAA White Akoya's... question for all of you...
AAA White Akoya or Natural White Hanadama? or do I just buy both and let her choose since they have a 90 day return policy...?
Or should I be looking at White South Sea pearls? (although I think they look "boring" in comparison...)
She said she wanted size 8... so do I go with 7.50-8.00 or 8.00 to 8.50? I am thinking 7.50-8.00 because she isn't into big chunky jewelry but then again the size difference seems soo small...
Does the backing have any effect on the color of the pearl (yellow gold versus white gold)?
Anyone ever return something to Pearl Paradise / buying & returning experiences?
How does Pearl Paradise stack up to their competitors (pearl source / pearls of joy etc?)
Thank you in advance for reading this and sharing your knowledge of pearls with me


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Retro-reflective Backdrop Instructions
Retro-Reflective Backdrop Instructions: You will need to hang your backdrop on a wall, or backdrop
Retro-Reflective Backdrop Instructions: You will need to hang your backdrop on a wall, or backdrop
DOES IT REALLY WORK? Yes! Just like, if not better than, the more expensive light
If you use or plan to use virtual backgrounds, this tutorial is excellent:
THESE TIPS ARE FOR USING LED LIGHT RINGS AND RETRO-REFLECTIVE BACKGROUNDS: Generally, the less light
Complete Chroma Key Studio Kit for Seamless Image Compositing The Boris Continuum Key and Blend
LEDchromaKEY.com recently announced the release of the new Light Ring Chromakey System for Teleprompters. This
Petro Vlahos Green Screen And Ultimatte Chromakey Legend (via http:/dslrvideostudio.com) Petro Vlahos Hollywood Greenscreen legend
5 Elements of Great Chromakey (via Inartmedia) Explore the 5 crucial elements of capturing a
Sony Alpha A7 review – feature-packed and great value full-frame mirrorless! (via http://www.newsrviews.com) Sony Alpha
Here's the latest news for Sunday, December 22nd: UN evacuations in South Sudan; Warnings on health insurance sticker-shock; Implosion in Michigan; Female couple at Israeli zoo.


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by Robert Mendola, 2019-05-04T17:00:00.000-07:00May 04 2019, at 05:00 PM PDT
Wednesday, August 8. Royal Printing and Leibs were eliminated from the National Tournament today, each losing their second game in pool play.
Leibs played against the home town Paul Carpenter team, and stayed even for 4 innings, but the lack of pitching sealed their fate. The f... [more]


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First, something we all know and love to review….I am not insane!
I have very good reasons for all that has happened in my lifetime and why it's landed me in an Asylum for Wayward Victorian Girls. I'm sure as you read, you will agree, that all of the actions taken from that fateful day were indeed committed fully realized and sane.
Although I don't wish to recall life before the Asylum, I think it important that we share what brought us all together.
There was a wedding day that was to be the beginning of a new life, a new era, a new freedom. I was from a good sounding family that gave me excellent standing and an estate to start my new life with a new husband. What greater thing can come under attack, than love. I was blinded by the streams of independence I saw in my future, and forgot to pay attention that it was not me my husband loved, but the money I came with.
So, there it was. The day of reckoning when a contract would forever bind me and meld my independence to this man. The morning was shrouded in scents of jasmine and lace, and whispers of romance steaming from hot pools. Thank graciousness that a window had been left ajar where I was privy to a pre-festive chat. My soon to be husband was quietly planning my demise following the ceremony with the carriage driver. A tragic ending that would set the hearts of our guests weeping into the night. My body was to roll into a deep ravine and set the stage for a newly widowed husband to take over all accounts, estates, and treasurey that my marriage to him would provide.
My rage was slow and fixed. I became stealthy and focused as my body went into action without it's friend, thought. Nothing was plotted or planned, just executed, with a grace that still makes me smile to this day. Moments before the flutes were to escort me down a murderous aisle, I asked for a favor from family and staff to give me and my soon to be husband a few moments alone in our chambers before the ceremony. As soon as I was sure he was giving the finishing touches to his wedding whiskers, I was at the entrance to his room twisting the lock on his scheme.
Lamp oil was accidentally brushed over the lavish rugs and curtains by the swiftness of my movements as I prepared an alternate ending. It took no more than a half of a match switch for the wine soaked curtains to jump into flames. The estate took to brilliant russets and reds in a matter of minutes. Not only was it the flammable materials that made the estate catch so quick, but my rage fueled the licking flames even beyond what I thought I was capable of.
The guests were too busy with their sparkling drinks and frivolity to notice a delay in ceremony. Thank goodness for a roaring party to distract the innocent. Although, I must say the roar of celebrations only let me enjoy the celebrating I was partaking in myself. I do admit i was in a state of fluidity that didn't allow me to think twice or judge any action I was taking. I simply let it unfold in the moments that passed, until I was satisfied with the safety of my being. What happens next, I'm only told in retospect, for I don't remember it myself.
One of my dear childhood chums came to hurry the wedding couple along, and as she crested the hill that seperated the estate from it water valley a blood curtling scream sent me into a state of black out in which I remember nothing from that point on.
I like to imagine how the following events unfolded although I don't retain these thoughts as my own. After the house and the husband were charred blacker than licorice, my body was drawn to the freshly cooked flesh and I began to chew away at the husband that was to be. When the proper authorities arrived, they found me working on the rounded hip flesh and retrieved an earlobe and fingertip from my pockets. The photograph that was taken of me that day, certainly shows a black gritted grin in which I must confess, I look extremely guilty. I was committed under the terms of arseny and cannibalistic terror. My future in the Asylum did not seem so terrible in comparison to living a life of chained matrimony in which I would have mysteriously disappeared.
So here I sit with my memories of charred revenge and the salvating stories they inserted into my files, and I'm resilient to say one more time, because wouldn't you have done the same…I am not INSANE!!


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Graffiti Alphabet Poster
A Graffiti ABC? Finally!
Graffiti artist Disk has created a unique alphabet poster, where every letter symbolizes some part of graffiti history.
With explanatory texts for each word, both graffiti writers and complete toys gets some graffiti history at the same time.
The cool, simple and playful design look as good in the living room or the office, as in a kids room.
Size: A2 (420 x 594 mm/16.53 x 23.39 inches)
Color: Two-color print
Paper: 170 g white uncoated paper
Signed by Disk.


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Check Out A 40 Minute Preview Of Watch Dogs 2
Come see what's new in Ubisoft's hacker sequel.
Watch Dogs 2's console release is less than 24 hours away and Ubisoft has released a lengthy preview video which should help bring fans up to speed in time for the game's launch.
The 40-minute video from PlayStation Underground features several Ubisoft developers as they discuss everything that's new about Watch Dogs 2. Not only will the game star a brand new protagonist, DedSec hacktivist recruit Marcus Holloway, and take place in a brand new city (San Francisco), it will also feature new hacking-based character abilities, new mission types, multiple paths for completing missions, and more.
Watch Dogs 2 releases for Xbox One and PlayStation 4 tomorrow, November 15th. The PC version was sadly delayed recently and won't launch until later this month on November 29th. For more on Watch Dogs 2, be sure to check out our previous coverage of the game's season pass contents and Zodiac Killer pre-order bonus mission.


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Is it easier to release with the hands high or low at setup? I have tried high like Moe and low like Jason Duffner. I have hard time with release.
Is it easier to release with the hands high or low at setup? I have tried high like Moe and low like Jason Duffner. I have hard time with release.
I believe that the higher hands make it easier to close the clubface.
To illustrate the point, hold a club with your left hand and point the club straight so that the club and left arm form as straight a line as possible. Now rotate the club from 90° open to 90° closed. It doesn't take much effort. Now cock the left wrist to as close to 90° as possible and do the same. Much harder. Instead of moving the clubhead a foot or so like in the first exercise, you are moving that sucker some 8 feet or so.
However, I'm sure that for some people, low hands sets off a good chain of actions & reactions that helps give them a wonderful release.
At least now I understand why I suck at this game.
Moe was one of a kind golfer, with impeckable timing.
The only top pro I seen with "high hands" at set up was Nancy Lopez, however at impact her hands become low.
I personally dont like high hands, as I like radial deviation of my wrist, it makes my kinetic chain of the golf motion work more efficiently for myself.
When I have high hands, I tend to arch my wrist and have too much pressure on my left thumb. Though I like "high hands" in putting
"I have hard time with release. " Can please elaborate, it may more than a low hands or high hands issue. Golf is somewhat a game of opposites, meaning if I cock /set wrist early (me) I will release early and vise a versa, its kinda depends on the tendencies of the player.
In about 99% of cases, the higher the hands the EASIER the release is.
"All you have is the HUB PATH and the force and torque you apply to the clubthat's the whole swing."
Brian Manzella is Golf Digest's 37th ranked teacher in the USA and is a three time Golf Magazine Top 100 Instructor.
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President Donald Trump—despite his alleged sexual activity with porn star Stormy Daniels, two divorces, lack of Biblical knowledge and a reputation for having a very foul mouth at times—has, ironically, become an icon of the Christian Right in the United States. His predecessor at 1600 Pennsylvania Avenue, Barack Obama, actually has a long history of going to church and clearly possesses a greater knowledge of the Bible. Regardless, the Christian Right considers Obama an enemy and Trump a staunch ally—and with Trump in office, extremist groups are coming out of the woodwork more and more.
Here are some of the craziest far-right sects, organizations or Christian fundamentalist movements that are feeling empowered in the Trump era.
via Here Are 5 of the Craziest Christian Fundamentalist Sects, Cults or Movements That Feel Empowered in the Trump Era | Alternet


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Historic Buildings at RDH Learn why we're passionate about preserving older buildings + bringing them to today's standards.More+
NAFS in Canada FACTS AND OPINIONS ON THE USE OF THE NORTH AMERICAN FENESTRATION STANDARD IN CANADA
"An Architect's Guide to NAFS"
Many design professionals need concise and reliable information in a hurry. It's a fact of life for architects and design professionals. This post introduces a recently published document that aims to help building design professionals tackle the Part 5 structural-air-water performance requirements applicable to fenestration products. Architects and specifiers practice in an ever-changing regulatory environment, […]
NAFS-11 vs. NAFS-08: What's different?
The 2008 edition of NAFS first appeared in Canada in the 2010 National Building Code, whose requirements were adopted by various provinces and territories between 2011 and 2014. The fenestration industry did not expect to see a more recent version of the standard in the code until the following code cycle (based on the 2015 […]
NAFS 2017 Public Review—In Progress Until February 5, 2017
NAFS, the North American Fenestration Standard, is jointly published and maintained by three associations: CSA in Canada, and AAMA and WDMA in the United States. On December 7, CSA announced the start of a public review of the latest edition, giving the Canadian industry and stakeholders the opportunity to review and comment on the proposed changes to the standard. (The AAMA […]
NAFS, the Canadian Supplement, and Water Testing
Whenever Canadian building codes refer to the North American Fenestration Standard (NAFS), they also refer to the Canadian supplement to NAFS. Specifically, the codes denote that fenestration products are required to conform to both standards. This "double reference" raises questions about how the two work together. Are there additional test requirements in CSA A440S1, the […]
NAFS Technical Interpretations Now Available From CSA
Technical standards such as NAFS, and the Canadian Supplement to NAFS, are often supplemented by technical interpretations (TI) and bulletins. As official interpretations, they are relevant to all users of these standards. The CSA has now made made the latest TIs and one bulletin public.
New NAFS-related Amendments to the BC Building Code
Well, it is now 2016 and last month Code Santa gave British Columbia a NAFS-related present: a significant update to the BC Building Code with considerable changes to address difficulties related to NAFS compliance. For the BC market, this is big news. But is it relevant to the rest of the country? Read on, and decide for yourself.


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We aim to explore the possibilities of self-assembly and supramolecular chemistry in bottom-up nanofabrication to obtain devices that are organized at the molecular level. We use non-classical approaches that are compatible with the relatively fragile molecules to fabricate molecular electronic devices for applications in plasmonics, molecular electronics, and biomolecular electronics. Below we give a brief overview of some of the fabrication techniques we use besides common clean room based techniques such as photolithography at Centre for Advanced 2D Materials (CA2DM). To achieve new design of molecular electronic and plasmonic devices, electron beam lithography (EBL) is introduced into our nanofabrication with the collaboration at the cleanroom of CA2DM (GRC).
Since we work at molecular length-scales, it is important to minimize defects in the metal surfaces that support the SAMs. For instance, many types of common defects, such as grain boundaries, easily exceed molecular dimensions. Apart from that, the metal surfaces have to be clean as physisorbed of chemisorbed materials may hamper the formation of well-defined molecular assemblies. Therefore, it is important to have access to clean metal surfaces that are available on demand (that is without additional cleaning steps) in ordinary laboratory conditions that are ultra-flat.
It is well-known that template-stripping of metal from a metal coated Si/SiO2 wafer produces ultra flat surfaces with low rms values (<1 nm over 1 x 1 μm2) large grains. By simply gluing glass supports against the metal followed by template stripping, we have access to clean ultra-flat surface on demand. Recently we showed that a soft annealing step prior to template stripping removes small grains leaving a surface that consist of only large grains ( see Thin Solid Films 2015, 593, 26–39). These ultra-flat surfaces support SAMs of good quality and allow for detailed physical organic studies of charge transport, and structural characterization of the SAMs.
Fig 1: The 2D AFM images and height profiles of AgTS surfaces annealed at 200 °C for 15 min (A and E), 30 min (B and F), 45 min (C and G) and 60 min (D and H). The white line dashed lines indicate the location where the height profiles were recorded. On the right, the template stripping process is shown: by simply gluing glass supports to the metal surface one can obtain clean metal surfaces by just stripping off the glass/glue/metal composite from the template (here a Si/SiO2 wafer).
Fabrication of arrays of SAM based junctions
The reproducibility of the electrical characteristics of molecular junctions has been notoriously low. We devised a method to construct tunnel junctions based on SAMs by forming reversible electrical contacts to SAMs using top-electrodes of EGaIn stabilized in a microfluidic-based device. A single top-electrode could be used to form up to 15-25 different junctions (see Adv. Funct. Mater. 2014, 24, 4442–4456).
Fig 2: The fabrication process of the top-electrode used in forming arrays of SAM-based junctions.
Recently, we showed that arrays of junctions can be formed by fabricating the top electrode as shown in the above figure. These arrays were utilised to demonstrate diode based Boolean logic (see Nanoscale 2015, 7, 19547-19556). Unlike other approaches that rely on cross-bar or nano/micro-pore configurations, our method does not require patterning of the bottom-electrodes and is compatible with ultra-flat template-stripped (TS) surfaces. This compatibly with non-patterned electrodes is important for three reasons. i) No edges of the electrodes are present at which SAMs cannot pack well. ii) Patterning requires photoresist that may contaminate the electrode and complicate SAM formation. iii) TS-surfaces contain large grains, have low rms values of roughness, and can be obtained and used within a few seconds to minimize contamination.
We use nanoskiving, a method developed by the Whitesides group, to cut large metal crystals into smaller ones to fabricate plasmonic structures. We use this method to investigate the photoluminiscence properties well-defined crystalline nanostructures (see ACS Photonics 2015, 2, 1348−1354)
Fig 3: Gap plasmon modulated photoluminescence of a single gold nanobeam. (a-f) Flowchart of steps involved in Nanoskiving, a method we use to fabricate plasmonic structures. (g) The SEM image of the Ag NW-Au NB structure. (h) The photoluminescence image of the Ag NW-Au NB structure with an excitation laser of 457 nm.


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At the course's conclusion, attendees should be able to:
- Determine what customers want
- Create dramatically positive experiences which exceed customer expectations
- Analyze the Communication Cycle
- Use skills to successfully complete the cycle
At the course's conclusion, attendees should be able to:
The success of any organization rests on individual employees and their commitment to working together as a team to make the organization the best it can be. How well employees work together has a great deal to do with their individual success, the success of their fellow employees, the co-op, and their owner consumers. This seminar is intended to assist participants in improving the communication skills between "internal and external" employees as a means of enhancing their work with others and their customers. The course will assist participants in better understanding how to improve communications with fellow employees, the key elements in the Communication Cycle, improved understanding of internal and external job 'interconnectivity', and managing problem 'communication' situations when they occur. This is an ideal course for all-employee training. The course will benefit participants by:
When you think of workplace attitudes you must ask yourself the simple question: would you want an employee who is extremely good at his or her job but has a bad attitude or an average employee who has a positive attitude? I believe the overwhelming response would be for the later because we all have learned the hard way that bad attitudes can reduce the effectiveness of ones organization. The fact is that skills can be taught but an attitude is often difficult to change. The question often asked is what is an attitude? To some it's a mindset, a way of thinking but that's only partly right. The bigger picture is that an attitude is a habit of thought. It defines how one looks at their world and workplace. What employers want are people with attitudes that think "I can," not "I can't." This one day seminar is devoted to the building blocks that lead to positive attitudes. Our trainer will show participants how to find, keep and maintain an approach that leads to a positive outlook. This highly interactive course includes interactive session as well as self evaluations to help individuals create an open mind and heart to developing a more productive, meaningful work life. This session will look at:
This course serves as an overview of business organization principles, including structure and operation. Topics covered include basic business economic theory, organizational structure, planning, and productivity. Topics to be covered include:
The success of a business is based to a large extent on the people skills of its employees. The purpose of this one-day seminar is to improve the company's business relationships through the skills of interpersonal communication with internal and external customers. Participants will gain a perspective of service excellence from the customers' point of view when conducting business transactions both in person and via telephone. Using class discussion and interactive exercises, they develop skills for dealing with internal and external customers in a variety of recurring scenarios including technical support, answering questions, and giving information. The skills learned in this program serve to enhance the performance of the all employees who interact with fellow employees and customers resulting in reduced stress, more efficient utilization of transaction time, and improved customer satisfaction. The course will cover area such as: knowing what customers expect, assessing the 'personality types' of customers, how to control problem situations, creating a 'positive image' for customers, effective phone and e-mail communications. Learning outcomes in this program include:
Leadership is sometimes described as the ability to foster commitment, creativity and productive attitudes in others through effective self-knowledge and interpersonal skills. In short, leadership is the ability to bring out the best in people. This is a valuable attribute to possess, but what can you do to develop it? How do you recognize and build upon the attributes you already have? This one-day program explores those questions and helps you work toward your own leadership development plans. Participants in the course will learn to:
Almost everything we do in our work is done within the context of a team effort. More often than not, the difficult part facing the person responsible for leading others is inspiring individuals to work together toward a common end or goal. This seminar is designed to assist participants in learning the skills of being an effective team builder, the effectiveness of teamwork, the importance of being an effective team leader. Additional topics to be covered include:
Maintaining a competent, productive, and efficient workforce is something all managers and supervisors work to achieve. Retaining valuable staff is critical to an organization's effectiveness and customer service. Money is not the sole solution to solving the riddle of keeping quality staff; rather, friendliness and professionalism rank as clear incentives to retaining employees building employee loyalty. Often it is the simple and less costly incentives that influence whether an employee stays with an organization. This class is centered around the simple premise that you must create a "positive internal" environment if you wish to build your business, offer quality customer service, and retain competent employees. The course will offer insights into how you can evaluate your current methods of dealing with employees, 'tips' for improving employee management, and helpful methods for making your workplace the 'best' it can be. Some of the items this course will deal with are:
The 'traditional' leadership model as we knew it is undergoing profound changes. The old "command and control" model no longer works in today's information age. What is now expected is a more participative leadership style, where a leader seeks to establish equality between the leader and the 'follower'. What once worked in the old 'authoritarian model' does not work with the empowered employees in the workplace of today. To be successful as a leader and to ensure the success of their organization, leaders must be prepared to engender the various expectations of today's multi-generational workplace. This seminar seeks to offere participants a range of skills and perceptions that will pay dividends. Participants will discover:
Nobody likes to be the bad guy. It's human nature to want to make those around you happy, including your employees. Unfortunately, sometimes you have to make decisions that aren't popular. If you're one of the people that hate making decisions that are not well-liked, if you hesitate to deliver bad news, if you're unsure how to communicate unpopular changes, then you need to attend Communicating Unpopular Decisions. Participants will learn strategies to communicate changes and decisions with openness and honesty, and most importantly, how to get "buy-in," for the results needed! Topics to be covered include:
As primary influencers of the workplace environment, managers and supervisors bear a significant responsibility for the productive outcomes of their organizations, departments, teams, and work crews. This program is designed to address the communication styles and techniques that tend to create an environment of trust, confidence, and mutual respect necessary for optimal performance. Class exercises, discussion along with real world case studies, combine to create a meaningful learning experience for any manager or supervisor. Learning outcomes include:
Are you often asked to make a presentation, guide a process, or lead a retreat? If you would like to understand how to encourage full participation and promote understanding while remaining impartial, then this one-day program is designed to increase your group facilitation skills. You will learn to:
The purpose for this seminar is to provide participants with a clear understanding of the importance of employee evaluations and the process to follow in preparing for and conducting appraisals. The session will focus on the following key strategies:
Protect your organization – know the ins and outs of workplace investigations.
Whether the issue is a harassment complaint, a threat of workplace violence, employee performance or other workplace dispute – prompt, fair and thorough investigations are essential to your ability to make sound employment decisions and minimize legal risks. This workshop will provide you with practical guidance and actual experience in conducting effective workplace investigations. Participants will learn:
Few would ague that life and work are hard enough without the complications surrounding self-defeating emotions, behaviors, and habits. The multiple forces that bear down on us every day can eventually take their toll. No wonder people often feel anxious, resentful, taken advantage of and even trapped. This one-day seminar is intended to help participants understand how to stay focused on their goals, whether work or personal, while ups and downs occur around them. Participants will gain insight into developing 'personal' flexibility to deal with uncertainty and to find meaning in what they are doing. This seminar will focus on the important personal skill of emotional self-control. Participants will learn about what role emotions play in their life, the ways they are expressed, how to manage emotional ups and downs, to deal with stress and how to handle crisis situations. Over the course of the day, the class will learn how to make 'better' choices at work and elsewhere, how to practice self-discipline, and control emotionally difficult situations. In addition, others issues to be covered include:
This one-day training seminar is designed to help individuals develop and build decision-making, critical-thinking and problem-solving skills. Participants will learn about various methods for assessing and resolving problems and for understanding the role of inferences and assumptions. The class is intended to serve as a means for building confidence in how to ask the "right questions" and in overcoming the stress that some times accompanies making decisions. Participants will gain an understanding of how to be proactive, more confident, decrease stress, and strengthen ones ability to influence and persuade others. Additional topics to be covered include:
In this course, participants will gain a perspective of service excellence from the customer's point of view when conducting business transactions via telephone. Using class discussion and interactive exercises, they develop skills for dealing with customers in various recurring scenarios including service connects, disconnects, technical supports, and billing concerns. The skills learned in this program serve to enhance the performance of all employees who interact with customers via phone, resulting in reduced stress, more efficient utilization of transaction time, and improved customer satisfaction.
One of the more difficult tasks any leader faces is learning to effectively manage their job and that of others. The realities of shorter deadlines, competing priorities, endless meetings, constant interruptions, and higher quality expectations are just a few of the challenges individuals face on a day-to-day basis; yet, the number of hours in the day remains the same. In order to be effective in the job, leaders must be a good manager of time, learn how to delegate effectively, how to put organizational tools and techniques to use, and how to analyze, plan, and schedule activities based on priorities. The purpose of this training seminar is to assist participants in learning all of the above as a means of being more effective in their jobs. Topics to be covered include:
In recent years, our society has become hyper-vigilant with respect to national origin, creed, gender, and religious affiliation. The workplace is not immune to the conflicts that arise as a result of cultural diversity. We all have our own biases but are often unaware of how our biases can lead to serious problems at work. Proactive communication is the key to resolving and preventing conflict, and in a diverse work force, the ability to resolve conflict in a timely and effective manner is critical.
Diversity can be defined as: "The variety of experiences and perspective which arise from differences in race, culture, religion, mental or physical abilities, heritage, age, gender, sexual orientation, gender identity and other characteristics."
So why is it when many people think of diversity, they think first of ethnicity and race, and then gender? Diversity is much broader. Diversity is otherness or those human qualities that are different from our own and outside the groups to which we belong, yet present in other individuals and groups.
It's important to understand how these dimensions affect performance, motivation, success, and interactions with others. Institutional structures and practices that have presented barriers to some dimensions of diversity should be examined, challenged, and removed.
Who Should Attend: Our Workplace Diversity training assists employers and employees in understanding how cultural differences in the workplace can affect work performance and overall morale.
Course Objectives:
This one-day program is designed to assist participants in avoiding the pitfalls associated the hiring process. The course will provide individuals with insight into how to begin the recruitment process and ultimately selecting the right employee. Participants will learn how to analyze job descriptions and specifications to avoid legal roadblocks. Other items covered include: maintaining records to protect yourself and the company, how to handle face-to-face interaction during the interview, the ins and outs of pre-employment testing, and reference checks. The course will provide you with:
This program is designed to help employees effectively manage intensively emotional customer interactions. Topics covered include an exploration of the dynamics of emotional behavior, the various patterns of Angry/Difficult behavior, and how to use voice and word-choice techniques to help defuse tension or hostility.
E-mail and other electronic communication tools have evolved from merely novel ways to communicate with friends and family to universally accepted business tools. More and more customers – both internal and external – are demanding service electronically. However, the way many companies and their employees use these tools – particularly e-mail – has not kept up with this evolution. The instant communication that all electronic media provides along with the sheer numbers of messages and amount of information received electronically means that rules that governed electronic media even two to three years ago are not acceptable now. When the image and the productivity of the utility are at stake, all employees must be constantly aware of how they use this technology to communicate.
Leadership can best be understood by studying the question of – "Why do people follow leaders?" By understanding this simple concept, individuals are better able to become a effective leader. This seminar deals with the basic concepts of followership – learning 'why' people a leader and the importance of a leader giving others a reason for them to follow. Participants will lean about their leadership style and personality traits which relates to their personal followership style. They will discover the roles that ethics and values play in effective followership and potential leadership. The session will deal with the concepts of motivation and its role in determining why people follow and concept of situational leadership. Key objectives to be covered include:
This one-day course is designed to provide managers, directors, and employees in non-financial roles, with an overview of the audit process. The course will seek to help answer: what role do auditors play, what is a financial audit, why do businesses need an audit, who can perform audits, what are the guidelines that must be followed, and who gets the audit report and what are they supposed to do with it. This course is a must for anyone in a management capacity or interested in learning more about the auditing process.
This one-day class is designed principally for Accountants of all levels as well as those in Management. The focus of the class will concern a review of common types of fraud, their increased occurrence, an understanding of the prevalence of fraud, and how organizations are responding to this problem. The class will include a discussion of fraud deterrence methods, including techniques to strengthen internal controls to prevent fraud as well as steps and processes used in detecting fraud. Participants will be exposed to the use of various internal control items such as COSO as well as how to investigate internal fraud, and the use of various interviewing techniques. Participants in this program will gain useful insight into:
This 1 day course covers the fundamentals of accounting for new accountants and those involved in related jobs that have need to understand how accounting affects other aspects of the business. This course will cover the basics of operations and terminology, and will cover the following accounting topics: Using a prescribed uniform system of accounts (e.g., FERC or RUS), cash versus accrual accounting, work order systems for capitalizing self-constructed plant, the general ledger and subsidiary ledgers, the four accounting cycles (revenue, collections, disbursements, and payroll). Participants will learn about such items as:
The first half of this seminar focuses on the issue of workplace harassment. The session is intended to provide participants with a general knowledge of the importance of understanding and eliminating harassment by learning what it is, how it can occur, and how an organization must train its employees to avoid potential problems. Participants will gain insight into the many types of harassment that are present: age, race, sex, ethnicity and gender.
The second half of the class will engage the issue of how valuing diversity can improve an organization's internal and external performance. Participants will gain insight into the importance of understanding, accepting, and capitalizing on differences between employees. The class will seek to provide participants with the skills to recognize and respect issues of diversity, the differences in people, and the need to have respectful attitudes toward others. This is an important training session for any organization wishing to develop and maintain a workplace free of prejudice and harassment.
On any given day, you look at yourself in the mirror and make a conscious choice to face the day with a positive attitude. That choice can be tough. Few would argue that life and work are hard enough without the complications surrounding self-defeating emotions, stress and the feeling of overwhelming demands. The multiple forces that bear down on us every day can eventually take their toll. No wonder people often feel anxious, resentful, taken advantage of and even trapped.
This one-day workshop will help you understand how to develop a personal action plan that helps you build positive self-esteem that leads to a healthy life. In this two-part session, participants will gain insight into developing personal flexibility to deal with uncertainty and to find meaning in what they are doing. This seminar will focus on the important personal skill of emotional self-control and balance. You will learn about the role emotions play in life, the ways they are expressed, and how to manage the emotional ups and downs that lead to unhealthy stress.
Morning Session Objectives:
Session Length: 3 hours
Afternoon Session Objectives:
This one-day seminar is intended to provide individuals with a broad overview of human resource issues confronting people in leadership capacities. The class will explore a range of personnel issues from developing job descriptions to selection and hiring practices. Participants will gain insight on supervisory issues such as discipline, training, evaluations and terminations. This session will review the key employment law issues and federal regulations such as discrimination and equal employment law practices impacting organizations. The issue of the importance of developing and maintaining effective policies to guide an organization will also be discussed. This class is important for anyone with supervisory responsibilities. Some of the areas to be covered include:
Does the world seems as if it has turned up-side down, and the daily grind has found you joyless, weary, tired and burned out? Does it feel like everyone around you is whining, moaning and complaining about ….well, everything? Think their attitude is catching? But wait, there's hope! You can be a catalyst for change by adjusting your attitude and your influence. How can YOU be up in a Down world? The answer is simple: Control your Attitude. In this session participants will review and learn abut the four components for having a positive attitude. The key issues to be covered include:
This program is intended for first line supervisors and individuals in middle management. Participants will learn practical theory, engage in case studies, group discussion, and hypothetical situations. Each participant will complete a leadership style questionnaire to determine innate strengths as well as to uncover opportunities for greatest improvement. Participants in this training will gain an insight into basic theories of situational leadership combined with a model for effective interpersonal communications. Also, various theories of motivation and case studies involving actions that tend to motivate or demotivate employees in the workplace will be discussed.
Change is inevitable. Yet regardless of your station in life, any change can be a challenge to cope with. This session won't redefine change, for everyone must deal with it; however, it will give you practical strategies for dealing with an ever-changing and demanding marketplace. The topic will be approached from both the leader and participant role as each demands specific skills and approach. Participants will identify their natural response to change and learn practical strategies for successfully managing and utilizing change to the benefit for the organization. Topics to be covered include:
Are you presented with the harsh reality of dealing with employees that have a 'negative' attitude about seemingly everything and everyone? The fact is, this is becoming a reality in today's workplace where an increasing number of employees openly show discontent and negative attitudes. To deal with this problem, employers and employees need solutions for dealing with this problem. This one-day seminar is designed to provide participants, through group discussions and small group activities, with alternatives, techniques, and action plans for handling difficult employees and situations.
Utilities stand to gain or lose customer loyalty depending on how they position themselves in the minds of their customers. This one-day seminar provides insight into the function of journalism and public relations and presents techniques for influencing the content and tone of information presented to the public through the various media such as television, radio, and print. Participants will engage in interactive exercises involving real world events, and will prepare press releases as well as answer questions from a "reporter". Sessions will be video recorded and critiqued to insure a meaningful learning experience.
The purpose for this seminar is to provide an understanding of the importance of employee evaluations. Participants will gain a clear understanding of the process to be followed in preparing for annual review session and how these sessions should be conducted. The session will focus on the following key strategies:
This course is designed specifically for those with administrative responsibility to help increase cooperation and productivity. Topics covered include the bases of organizational power and how to effectively use each to accomplish challenging tasks and meet critical deadlines. Each person will take a personal leadership assessment inventory. Topics to be covered include:
There is the right way and the wrong way to be assertive. This class focuses on how to be assertive by sending the right signals and getting the right responses. The session provides insight into how you can handle yourself, without appearing to be either shy or pushy. Participants will learn how to get things done, how to better manage conflicts, recognize ones own strengths and weaknesses, and build a positive image. Additional topics to be covered include:
This one-day course is designed to prepare new and future foreman, crew leaders, and others in supervisory capacities for the challenges of effective leadership. Participants will gain insight into what people respect in leaders and how to develop their own unique leadership style. The course will discuss among other topics: what management looks for in a leader, what 'followers' expect, the characteristics of effective leadership, the common pitfalls encountered by leaders, how to develop ones own leadership tools, winning support and overcoming resistance, and how to keep things 'on track'. This program is a must for anyone who needs to know what a leader is . . . and is not. Some of the things you will learn are:
Learn to cope with stressful situations
The 'brain drain' loss facing today's organizations is unprecedented in our history. While the loss of key talent and irreplaceable company knowledge due to attrition through retirement or resignation has always been a challenge it has never before reached this level. With the rapid increase of retiring "Baby Boomers" and the migration of younger workers from one job to another at intervals unheard of in the past, leaders must employ every method available to ensure continuity, to reduce the "brain drain," and keep service to customers at the expected high level. While there is no way to be totally prepared for this eventuality, there are concrete actions that leaders can take. These issues and the strategies to deal with them will be covered in this in-depth session. Some of the key topics to be covered include:
This seminar is designed to help managers and supervisors develop their skills in making business presentations or speaking in a public forum such as town meetings or civic organizations. Each participant will discover various tips and techniques used by professionals. Practice sessions will be conducted using a variety of appropriate real-world scenarios. Practice sessions are video-recorded and critiqued in order to help each participant develop appropriate communication skills and techniques.
In the real world of today's workplace, leaders are faced with many challenges – doing more with less, adapting to an ever changing environment and managing employee problems. Unfortunately, the latter takes most of our time. In this session, we'll identify the clues that reveal potential employee issues and how to address them professionally and legally. Participants will learn what is required for effective documentation and how to communicate expectations of performance. In addition, participants will take away practical tools that will help them to better manage employee conflicts as they arise.
Course objectives include:
This one-day seminar is designed to provide participants with an understanding of the dynamics of workplace conflicts and strategies of how to better manage those conflicts and improve relationships. Participants will gain insight into why unresolved conflicts tend to fester and lead to potentially serious consequences and what you can do about resolving them. The seminar will also focus on dealing with employees that have a 'negative' attitude and solutions on how supervisors deal with this problem. The session will provide participants, through group discussions and small group activities, with a variety of alternatives, techniques, and action plans for effectively counseling employees and for handling difficult employees and situations. Topics covered in this session include:
Employees that work with customers in a 'front desk' setting must be able to handle a range of situations that may arise. One key aspect is the challenge of dealing with a security threat to yourself or others, including irate individuals, bomb threats, a suspicious packages, theft or violence. Know what to do and what not to do can be the difference between a successful conclusion and one that ends badly. If you are unsure how to respond in these situations then you can't afford to not attend 'Safety & Security Basics for Front Desk Operations'. Participants will gain valuable do's and don't on how to handle a range of threatening, strategies for spotting weaknesses in front desk procedures, how to deal with emotionally charged situations, and much more.
This one-day program is designed to provide a company and its employees with a base of understanding concerning workplace safety and security involving such keys issues as: robbery, potential violence, kidnapping, bomb threats and more. It is commonly thought that workplace security is a job for management, security patrols, surveillance cameras, and the police. And to some extent it is. But in order to maintain a safe and secure workplace, everyone needs to become involved. The main objective of this training is to teach employees to be aware of security risks and what can be done to help prevent security breaches while at work. Participants in this program will gain insight into measures that can be taken to minimize or prevent harm to themselves or others as well as important do's and don'ts for potential safety and security issues. Class participants will be involved in role-playing and observation skills-building exercises as well as case studies to improve learning and understanding.
This course is intended primarily for entry-level managers, supervisors, and team leaders who need to set and communicate performance goals to employees in an effective and professional way. Goal-setting for employees is an important management responsibility. After all, if your team doesn't know where it's going, how will it know how to get there? This course will help you develop a systematic approach to setting performance goals and expectations for employees. You'll see how to establish initial goals that relate to performance objectives and accommodate employee interests. You'll learn to review and refine your goals continuously, and how to communicate the objectives and behaviors that will help your employees succeed. And, to ensure success, you'll learn techniques that will help you analyze performance, provide appropriate feedback, coach, and review your employees' work so that their productivity and also job satisfaction can continually improve. Good employees appreciate clear goals that enable them to achieve and excel; if you can instill this kind of goal-oriented atmosphere in your team, your management skills will be valuable in any kind of organization.
In this course, you will identify methods to develop a systematic approach to setting performance goals and expectations for employees, including:
How often do you hear someone on your team never seem to take ownership of
their tasks or "pass the buck" to someone else? It boils down to accountability which can be hard to define in the workplace. In the end, the lack of this important discipline can truly make or break an organization or team.
Holding employees accountable to the tasks they commit to complete can be difficult if leaders have not followed the right process. In this interactive session, participants will learn the necessary steps in establishing accountability from the moment tasks are assigned. It's not about difficult or awkward conversations; but without the necessary skills, leaders often struggle in finding the right word or best timing for these uncomfortable conversations. Self-discipline principles will also be discovered in this session. Objectives for this session include:
The purpose of this seminar is to provide a methodical, yet practical "bottom-up" approach to strategic planning. This new approach integrates several new and innovative steps to the traditional strategic planning process, including (1) obtaining input from all employees of the organization through focus groups, surveys and individual interviews, (2) developing a comprehensive action plan based on the organization's strategic goals, (3) developing a "balanced scorecard", (4) providing a method to link performance to compensation.
Too often, strategic business plans are simply written documents that fit nicely into a PowerPoint slide; yet, they do not translate into the actual operations of the business. This one-day seminar is designed to provide participants with an understanding of the key disciplines required to implement a strategic plan throughout all levels of the organization. The seminar will focus on the key elements of a strategic business plan, identify key indicators for success and the essential steps required to translate the written document into a useful business strategy. The planning and execution process will be explored from various perspectives of the business including the role of senior leaders, operational leaders, the employee base and customers. Participants will discover how each are essential to a plan's full implementation. Key points to be addressed include:
Have you noticed that some people are always looking at a glass that is half empty or they always feel like they are in a rut, burned out, and beat up?
This fun and interactive workshop is designed and intended to help people discover how thoughts, feelings and behaviors can affect work performance, relationships, success and self worth. Participants in this unique session can expect to gain valuable insight into what is 'negativitism' and how can it be changed in order to make a difference in their life and their workplace. This seminar is designed to help participants break the cycle of negativity and empower them to do what others say is impossible! The concept behind the day long program is to understand that "change is possible and it begins with each of us!" Some of the topics to be covered include:
Understanding the depth of your talent pool is critical in today's business environment. Organizations are "raising the bar" with regards to knowing who their current and future leaders are, and the capabilities they possess. A strategic approach is needed to examine future leadership requirements, assess current capabilities, and determine the steps necessary to close identified gaps. Through a practical hands-on approach, learn about critical decision points and conditions for implementing an effective succession management program. Topics to be covered include:
In this one-day course, attendees will learn about and improve their skill levels in two of the most important elements of their jobs – Minutes and Proof-reading.
Today's organizations must have records that, in an organized, clear manner, reflect the business of that organization – not just for their own uses but for legal purposes. The person whose responsibility it is to take the minutes and then organize them afterwards for inclusion with the documentation of the meeting must be able to work with the meeting organizer before, during and after the meeting. This course offers hands-on practice in the minute taking and organizing skills that will build confidence and accuracy for the attendees.
Another important skill for any person in charge of communicating in writing within the organization and to key customers and other stakeholders is proofreading – not only of their documents but of the documents of the people they are assisting. Correspondence sent with errors in grammar, structure, spelling, context or content send the wrong impression of the person writing and of the entire organization. Attendees are taught methods for proofreading for a variety of errors and even editing to ensure better document format and content.
Workplace conflict is an unavoidable consequence of professional life. Some people are magnets for conflict, while others manage to avoid at-work tangles with co-workers for years. But eventually, everyone has run-ins with someone on the job.
Conflict is anything but rare. Some sources indicate that human resource managers spend 25 to 60 percent of their time working through employee conflicts. And a University of North Carolina study showed that more than half of workers said anxiety about a past or present conflict with a co-worker cost them time while they were on the clock. More than a quarter of workers said they were less productive because they spent time trying to avoid a confrontation with a co-worker.
What's more, violent confrontations and bullying are increasing and 17 states are now considering legislation against workplace bullying. A Society of Human Resource Management study found that more than half of workers said a violent act had occurred at their workplace.
Of course, work-related conflict should never manifest itself in those kinds of extremes. Understanding how to deal with tense work situations will help you avoid rare violent outbursts. You'll also better understand how to navigate office politics and become more successful.
How well you understand conflict resolution can have as much or more impact as your professional job skills in determining the trajectory of your career path. Berate or belittle your opponents and you'll encounter enemies at every corner — earn the respect of co-workers and you'll find limitless opportunities.
This seminar is designed to assist managers and supervisors in understanding the principles of job skills knowledge and development. Each participant will discover various learning styles and how to effectively use each to accelerate the skills performance process. Role-modeling/practice sessions will be conducted using a variety of appropriate training scenarios. Practice sessions are video-recorded in order to help each participant develop appropriate communication skills and techniques. Some the topic areas included in this session include:
The hallmark of good supervision is effective delegation. Delegation is simply when supervisors give responsibility and authority to subordinates to complete a task, and let the subordinates figure out how the task can be accomplished. Effective delegation develops people who are ultimately more fulfilled and productive. Managers become more fulfilled and productive themselves as they learn to count on their staffs and are freed up to attend to more strategic issues.
This seminar is designed to assist managers and supervisors in understanding the principles of delegation, and the value associated with using delegation effectively. Through role-modeling and practice sessions, participants will develop an clearer understanding of delegation and appropriate communication skills and techniques to be used. Topics to be covered include:
Have you ever found yourself faced with you seeing the situation one way and a fellow employee sees it another? And you're both convinced that you're right and the other person is dead wrong. Pretty common right? Reaching a decision with someone you disagree with can be an unobtainable goal. Yet, being able to handle such situations and move beyond them is essential. This webinar, will help you see through the reasons you disagree so strongly in the first place and work beyond them. Participants in this session will learn why you often don't understand what is being said and why they're saying it and how a rocky working relationship can cloud your perspective.
"You can trust me." It's a phrase every person has said at some point. Trust is a word that has made national headlines. Unfortunately, it is the misuse of trust that becomes the story. From recalled consumer goods to financial meltdowns, the relationship trust builds – and destroys – between people is truly powerful. For leaders, trust is the secret ingredient from which all performance is created. It is a foundational leadership skill that has specific ingredients for success. This course will explore the many aspects of trust. Participants will explore personal and organizational trust and the tools required to be successful in today's changing work environment. Some of the topics to be covered include:
This course is designed principally for any individual with responsibility for project planning and management. The one-day training session will provide valuable information on how to be successful in the areas project scheduling, budgeting and planning. Participants will learn how to understand a project cycle and develop one that works. In addition, the seminar will provide participants with the confidence to take on projects from conception to completion. Topics to be covered include:
How do you know if your crew is performing at its best? Do you see potential for improvement but you do not know where to start? This course will provide you with tools for diagnosing your own 'team' and matching your diagnosis to an intervention technique. Through the use of case studies, class discussion, and interactive sessions participants will address typical concerns including identifying, diagnosing, and resolving problems, making optimal decisions, and using relevant documentation to track progress and evaluate results. Additional topics that will be covered:
A key skill possessed by effective executive and administrative assistants is diplomacy, discretion and effective communication. This one-day training session is intended to provide participants with the skills and understanding of maintaining effective business relationships, the importance of communication skills with executives, colleagues and clients, how one should handle sensitive issues, and working tactfully with other employees. Participants in this training program will gain insight into:
Communicating effectively with customers can sometimes be like walking on eggshells because of the sensitive nature of some business transactions such as overdue payments or perceived billing errors. This one-day program focuses on the most frequent communication gaffs committed by utility personnel, and how to alter a customer's negative interpretation. Emphasis for this program is on proper message construction when dealing with potentially emotional situations.
To be a good leader one must be a good follower. Much has been made of leadership over the years, yet there is little direction or guidance on how to become a follower. In this seminar we will discover the qualities and characteristics which make a good leader are similar to those associated with being a good follower. Anybody can be in control over a group of individuals and, at the same time, be a responsible follower to his/her supervisor. Simply put, followership is can be defined as the capacity to follow a leader. Finally, we will understand that the traits of competence and commitment are tantamount to the ideal follower.
Telecommuting is an option that's becoming increasingly attractive to employers and employees alike. As companies search for cost effective ways to compete for the best talent available and motivate employees with significant generational differences, many organizations are turning to flexible work arrangements including telecommuting. Employees today are increasingly being squeezed by higher and higher gas prices and long commuting times and they are also increasingly aware of and concerned for the environment. Employers who address these needs and concerns will lead the way in employee engagement and performance. And with today's technological advances, performance isn't solely dependent on time on the office, as a matter of fact, employees today can and do work from anywhere at any time. The question is, how do you as a leader leverage that flexibility to enhance motivation, morale and performance.
As the baby boomers continue to retire, organization's will begin feeling the effects of a talent war – both in recruiting and turnover, and those employers who work proactively to acquire and retain top talent will be in
the driver's seat? Are you prepared to think differently and be flexible so your organization is prepared to not only perform, but outperform expectations?
In today's work environment, there are plenty of reasons to consider implementing a Telecommuting Policy or allowing employees to work remotely, including:
During this learning session, we'll help your team explore the following topics:
This seminar is intended to be delivered on-site and is offered in half-day segments. The program provides participants with a general knowledge of the importance of understanding and eliminating harassment in the workplace. Participants learn that harassment comes in many types, such as age, race, sex, and gender. Participants are exposed to the often-subtle aspects of how harassment enters the workplace.
Are you overwhelmed by daily demands? Do you have a difficult time attempting to successfully juggle work and family obligations? Do you ever realize at the end of the day that you had accomplished less important jobs versus those that are more important? Do you see an endless amount of work piling up and you can't seem to get all those things done that are required? Surly a few extra hours in the day would solve all of your problems. But is the amount of time we have the problem, or is our dilemma caused by the manner in which we manage our time? There is no mystery about time management. We all get 24 hours per day and 168 hours each week to eat, sleep, work, relax, exercise and have time for what we want to do. Getting the most out of time does not require you to be a magician. It takes planning, self discipline and an internalized change in your behavior. In this fast paced and action centered seminar, you will complete a time management survey to assess how you manage your time. You can reflect on your strengths and build on those areas which require attention regarding your time management skills. Each participant will build a time management plan. You will develop new techniques to use if your time management plans. You will learn a system used to prioritize your time management. Participants will be able to determine how time management impact work center effectiveness. They will learn the key aspect of delegation to support time management and planning. We will delve into stress management techniques to help eliminate those time management hindrances. Each seminar participant will discover those things which waste our time. You will learn to effectively focus on goals and priorities. You will learn those little management techniques which will buy you extra time each day. Participants will learn to prepare for successful meetings and discover those tolls which make the meetings time effective. All areas are reinforced through capstone role play, case studies and other group activates. The over all goals is to gain more productive work time and time for your personal life.
Today's workforce is comprised of employees separated by four and even five distinct generational perspectives. Within the next ten years, internal and external forces will impact the workforce in ways never before seen that will require companies to adjust or face the consequences. Participants in this one-day session will gain insight into the complexities of the workforce, learn about the multi-generation workforce, and what makes the workplace 'tick'. This one day program is designed to assist leaders in better understanding generational issues and in formulating strategies to maintain, improve, and ensure their workplace operations. Some of the topics to be covered include:
Today's organizations, more than ever, are focused on ways to achieve greater performance, reduce safety risks, find better ways of promoting change, and seek avenues to increase income. In order to achieve these goals, individuals must employ effective decision-making and task planning skills. The use of Operational Risk Management (ORM) serves as a means of enhancing the decision making process. It is a systematic approach to optimizing risks using the four key principles that govern all actions associated with risk management. ORM is a continuous process for the detection, assessment, and ultimate sustained control of risk while enhancing performance and maximizing organizational capabilities. This one-day session will introduce participants to the principles of ORM, a six step process of application, and each steps key attributes. Participants will utilize the skills learned by applying the information to applicable project scenarios. The session is highly application based and participant interactive. Topics to be covered include:
Tactical Communication, enables employees to focus on the behavior of others while maintaining their own and others safety and then use Appropriate Presence and Words to achieve a professional purpose. Tactical Communication uses the energy of others to master situations. It contains a set of communication principles and tactics that enable the user to generate cooperation and gain voluntary compliance from others under stressful conditions
. These tactics are especially useful when dealing with hostile, angry, upset, frustrated or disgruntled people. Participants will learn about how to look creatively at conflict, offering specific, powerful, and usable strategies to resolve tense situations. Employees will learn to respond to situations rather than react to personal feelings. Additionally, employees will come to understand how to deal with difficult people and how to use conflict management tactics to defuse confrontational encounters. Topics to be covered include:
Our workplaces are undergoing significant and rapid changes within the workforce. We are increasingly being challenged by retirements and resignations which impact how we continue to carry on our daily business. With the ever looming challenge of workforce change and the out bound movement of Baby Boomers and the in bound shift to a younger workforce we must identify means for maintaining continuity and eliminating the loss of valuable knowledge. It is essential that organizations identify means for transitioning their workforce while maintaining service to their customers. While there is no way to be totally prepared for this eventuality, there are actions that can be taken to help mitigate problems. Some of the topics to be covered include:
Understanding why retention is critical to an organization's long term operation
The importance of developing a sense of unity in the workforce
Leading in a multi-generational workplace
Motivating employees to share knowledge, expertise, and information.
Methods for collecting information to prepare for anticipated labor shortages
Methods for retaining younger and newer employees
Fort Hood, Arizona, Kentucky, Connecticut… Are you and your company prepared? Do your employees know what violence in the workplace looks like? Would they know who to tell and what to do if they saw it?
This one day, intensive workshop will guide you through the steps of dealing with workplace violence.
Some days, it may seem like someone else is running your business. Market pressures tell you what products to make, laws dictate how you make them and the threat of employee lawsuits keeps you from tossing the bad apples out the door. Certainly, many laws limit your actions as an employer. But knowledge of those laws is power. You can turn the tables on unproductive employees, keep your business profitable and motivate employees without fear of litigation.
This course will help you stop workplace waste, ensure worker safety and keep drugs out of your business by aligning your leadership expectations with your manuals and policies & practices.
You've worked hard to build your business. This course is designed to keep you in business and profitable. To help protect your business from frivolous, baseless lawsuits, we'll help train your supervisors and managers to comply with myriad laws yet still enforce effective workplace policies.
You'll discover how to make employment laws work for you, not for the workers you fired for cause.


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Earlier I had posted that Owen had been throwing less tantrums. I must retract that statement and inform you that the tantrums have increased. Dramatically. Oh to be 2.
The reason Owen is crying-
Is because he asked for cookies.
And I gave him said cookies.
Since I've missed a few Tuesdays recently, I'll treat you to a bonus tantrum.
Owen is crying because he wants to be holding Percy. (His toy train)
Please note, Owen is in fact, holding Percy.


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A 3DS Hack To Stream Footage Straight From the System?
Well, this would have been extremely useful to me back when I was looking for a capture card:
It's only a 'proof of concept' demo at the moment, but the plan is to let people stream footage straight from a New Nintendo 3DS to their computer. So instead of a hundred quid capture card, you just download a hack for the system and skip the hassle. Pretty neat really.
But what do you think? Would you have liked to see this earlier? Would it have saved you money on a 3DS capture card?
Video Streaming to PC is possible without a hardmod! – 3DS Subreddit


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From the publisher
Yellow and Black : A Season with Richmond reveals the intimate story of the Richmond Football Club through the highs and heartaches of the 2017 season. With unprecedented access to club officials, players and coaches, author Konrad Marshall takes the reader inside the rooms at the key moments the campaign, chronicling the Tigers' journey towards premiership contention. This is not just a book of wins and losses, it's the story of a professional football club and how it operates at every level: from the fitness staff, to the coaching panel, the players, and the Board. Football has changed enormously since Richmond's last flag, in 1980, and Marshall explains in great detail the enormous amount of work and thought that goes into every decision made—on and off the field. Whether the Tigers make it to the last Saturday in September or not, their story is rich and explosive. Yellow and Black : A Season with Richmond is full of unparalleled access to all the key moments, including frank and occasionally emotional interviews with all the key figures. A Season with Richmond is a compulsory read for all football fans.
Be the first person to tell us what you think about Yellow and Black : A Season With Richmond and you'll save $5 on your next purchase!ADD A REVIEW
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It is done! The build-up of the last six months has culminated in an extremely civilised affair which began at 3.03pm in Bournemouth, today, and included a steaming cauldron containing my stem cells. How symbolic and alchemical is that? I mentioned this earlier to the Wrong Doctor when she described the forthcoming procedure, and her comment was that she didn't think the stem cell co-ordinator would like to be thought of as a white witch. She was so wrong. Said co-ordinator and I had a good old chat about it and apparently one of the transfusion co-ordinators really is a white witch. Lovely. It never fails to amaze me that within the very staid and politically correct NHS, there exist such diverse and gifted souls who bring a touch of their own magic to the healing process. To be brutally honest it wasn't actually a cauldron, more of a grey bin – and here it is. Note the pink and black duvet in the bottom left hand corner.
The nurse took the lid off and the freezing mist crept over the edges of the bin, just like out of a Disney cartoon. (Did you see 'Brave'? Astounding. Hope my hair grows back like that.) Then, using a small tank filled with warm water, she warmed up the bags you saw in the harvest video and attached them to the IV line one by one. Seven million stem cells (some have been kept back as there were originally eleven and a half million). It was so strange to think back to when that was done, and what a huge thing it was. I do have to say – and this is with no irony or hidden agenda – that science is truly amazing. It just gets a bit up itself sometimes.
To the left of the unit in the picture is a window with strings across it for cards – so Stephen brought all mine from the office and home so I could enjoy them here. And very lovely they look too. My heartfelt thanks to you for the lovely messages of support sent via email, FB and the blog just before I came in. They have given me so much comfort during this week.
The whole thing started last Tuesday, when I was admitted. The only procedure that day was a Pentamidine Nebuliser, which I didn't know about, as I hadn't read the transplant leaflet I had been given. I tried to wriggle out of it of course, as the chemicals used are so noxious that the room has to be sealed for two hours after it is used. You can understand my reticence. If it is that bad why do I have to breathe it in?! I discovered it is to protect the lining of the lungs from a nasty type of pneumonia, and I have to agree it would be silly to go through all this then be seriously ill with pneumonia. I will have to have it once a month for the next six months. So I gave in gracefully. The next few days passed in a haze of chemo and the most intensive nursing I have experienced to date. My previous cycles had nothing on this. It is absolutely crucial that with this level of chemo the bodily functions are monitored constantly, especially the fluids. The kidneys are flushed via continuous saline bags through the IV (at night as well), the objective being to get rid of all the chemo before the stem cells arrive. I had to keep count of all the drinks I had, and use a bedpan so they can measure what comes out. Too much information? Sorry. I lost all my embarrassment on that score way back, when I had the boys!
One of the hardest things about all this hasn't been the physical intrusion and drugs, it is the feeling of never having a moment's peace. There is a really sweet chapel here, and I thought if I could only get there I could at least enjoy a few moments of quiet contemplation. I mentioned this to one of the nurses and she agreed that constant interruptions are the most frequent complaint from patients. She said I couldn't go to the chapel as various alarms were due to go off on my drips and there were more procedures due, but that we could pick a suitable time slot and she would stick a 'Do Not Disturb' note on my door. Result. I had 20 precious minutes of mindfulness practice and emerged refreshed and ready to continue in a much more grounded state. Since the transplant all medical treatments have stopped, so there should be longer periods when I can use the notice. I plan on using it every day.
We also used the sign when Judy came to give me some healing, in conjunction with Imhotep. The noise of the ward continued outside, but at least the request for peace was respected. She brought with her a massive chunk of green calcite for me to hold during the process, as it is good for nausea, along with a smaller piece for the bedside cabinet. As it turns out, Fenella has become guardian of both, and she is doing a splendid job of leaning against one and keeping a beady eye on the other. The object on the left is a carved scarab beetle, a memento from Judy's trip to Egypt. She also brought some lovely scented bath bombs. More of them later.
The dietician never materialised as apparently I have to be malnourished before she gets involved. You seriously couldn't make this up. However, Dot has given me access to the Special Menu for patients who can't choose from the regular one for various reasons. I chose an omelette with ham and a bit of cheese for lunch today and wondered if anything edible would materialise. Dot arrived, excitedly bearing the platter on high, and triumphantly delivered it to my office. See below – office, not omelette. I only noticed when I saw this picture that the window frame is pink. I honestly had nothing to do with that, but I do think the colour co-ordination is a good sign.
I was astounded. This was a really good omelette. It tasted like it was made in a completely different kitchen from the one where they cook the other stuff. Dot returned and was delighted to see, for the first time, an empty plate. Wow. Stephen has been doing a fabulous job of bringing me in home cooked food, so it is good to know that at least he can have a break from playing Meals on Wheels occasionally while I test the full extent of the menu. It has to be said that the Special Menu lacks any excitement or finesse, but at least it appears to be freshly cooked – a giant leap in the right direction. At this stage it is survival techniques. As soon as I get home I can get back to the diet I really need to be eating, but I do at least have the fridge stuffed with smoothies.
The weirdest day of all was yesterday (Monday – Day One). Four of the previous five days were pretty gruelling chemo. The days are counted backwards to the big Zero, the day the stem cells are returned, after which you go into positive numbers. Day Seven was the nebuliser, Day Six was a quickie half an hour chemo session, Days Five to Two were a lot tougher, with two half hour doses of my old friend Cytarabine (10 in the morning and 10 at night), which previously brought up the rash and made me very sick, and four hours of Etoposide during the day. At the beginning of the week the days seemed to stretch ahead interminably, and I wondered how I would get through them. I was especially worried about the sickness, but the staff managed it fantastically and I was fine. Day One was apparently the 'bomb' in comparison to the other chemo, and it was non-stop action from the moment I woke up, but none of it was unpleasant. You probably won't believe this but the worst bit was the ice lollies. This particular drug, Melphalan, destroys the digestive gut from the mouth right to the exit point, and as coldness helps to protect the cells in the mouth, I was given ice lollies to suck and crunch, from 20 minutes before the chemo, all the time it was running, then 20 minutes afterwards. Yuk. I hate ice lollies. I crunched my way through two orange Callipos, two mini-milks, a Rocket and a Fruit Pastille lolly, all before noon. I felt so sick, and it has taken until now for my teeth to recover from the onslaught of the noxious chemicals that make up these things.
It is hard to believe I have been here a week, bearing in mind my escape tactics of previous treatments. I have had some amazing conversations with the nurses, and I am sure there will be more, as I am only about a third of the way through my stay here – the rest of the time being recovery. My impression is that people in caring professions never think they are doing a good enough job. A lot of them seem to be Virgos, no coincidences there. Several of the nurses told me they wish they had more time to sit and talk with patients, and although that would be good in an ideal world, I'm not so sure that is where the magic is necessarily transferred from nurse to patient. It is in the daily encounters, the smiling collection of yet another bedpan, the few moments of contact during routine procedures, that as patients we get the sense that someone is doing this job because they really, really want to, and that feels amazing.
Day Zero has been really nice. With half an hour to spare before the ward rounds this morning, I ran a hot bath. I chose the rose bomb, and was delighted as the water became beautifully oily, scented – and with floating rose petals! As I sank into the water, still attached to the drip, I realised just how bizarre the whole situation was – but it was only later I appreciated that I was unwittingly undertaking a ritual cleansing in preparation for the transplant.
And now, at the end of the day, I am still feeling good. It wasn't as traumatic as I was warned it could be, but I know the days ahead will be tough, as my red cells, white cells, neutrophils and platelets drop. I should start to surface about a week to ten days from now, as my body starts to rebuild itself, so don't worry if there is radio silence for a while. Obviously that is a worst case scenario and I am planning on being back in action much faster than that! There will be much news on my return.
Wishing you well


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Rotary 2012 GSE Team from France
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The Rotary 2012 Group Study Exchange team from France met local Rotarians at a reception held Thursday, April 26, 2012 at Bob Barker's home in Fuquay Varina.
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Star Systems
There are apparently 21 known star systems in the immediate sector that are inhabited by alien species. The two main races are the reptillians and the humanoids. The reptillians, however, have a slave race known as greys. There is also an abandoned star system, Lyra, and our own contested Sol system.
- Draconian Confederation
- Galactic Federation
- Grey Territory
- Contested / Nuetral Territory
Constellation: Orion
Distance from Earth: 240 LY
Inhabitants: Reptillians, Grays (Including Tall Grays). Draconian Confederation Govt, Local Sector.
Planets: Unknown.
This is the main homeworld of the Draconians in the Orion sector. The systems in this sector have as their objective holding the Orion Gateway, which is said to be a gateway to where the founders, or Paa Tal, reside today.


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Fintech firms focus on cyber security/
For financial technology companies such as those offering mobile wallets or payment gateways, the benefits of demonetisation come at a heavy price. To be precise, $50-100 million (Rs 340-680 crore).
This is the amount the digital transaction system will spend this financial year on securing and reinforcing their cyber security apparatus.


text: Love your maps in the telecasting games that you are playing. Sympathy the terrain is exceedingly crucial to taking. Where are the outdo places from which to blot out and ambush your opponents? Where posterior you choose shortcuts to render you a punter strategical status? This case of cognition will establish you a John Major strategical advantage. If you are purchasing a gamey for your child, looking at for one that allows several people to roleplay together. Play dismiss be a lonely ac


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Engraving Manager
Rx3 - Laser Robot cutting 3D
RX3 is an extremely flexible high-precision cutting device. The optic connection with articulated arm means that robots and lasers can be optimized for specific applications.
- Carpets
- Plastic components
- Polystyrene
- Plexiglas
- Plastics
- Glass fiber
- Carbon fiber
- Kevlar
- The entrance of three-axis laser guarantees the complete operation of the robot.
- No mechanical contact with the work piece and then simplifying the loaning
- Low maintenance, 8 hour per year
- High execution speed
- Excellent level of finish of the board, lint-free
- High cutting speed
- Equipped with RF laser sources
- Low operating costs
- Programming
- Off line via "robot studio"
- By self learning
The three-dimensional (3-D) high efficiency cutting system competitive performance/price ratio
RX3 can be used, due to its high flexibility, for many applications such as:
- FINISHING COMPOUNDS of sports goods and protective equipment;
- SOLDERING iron and steel SHEETS;
- FINISHING and THERMOFORMED CUT of cars, appliances, furniture and design.
- Reduced maintenance;
- Limited equipment stops for maintenance;
- Cabin without soundproofing need;
- Simplified laying (or positioning);
- No mechanical contact with the tool.


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Jazz Saxophone Etudes
- Artist: Greg Fishman
- Genre: Jazz
- Release Date: 3/22/2005
'THIS IS REALLY A GREAT BOOK!!!! A powerful sight reading, ear training, swinging, improvising jazz tool. Perfect for the student of jazz. Wish I had it when I was growing up. Glad I have it now.' --Michael Brecker 'This is one of the most concise and easy to digest collection of solos over standard tune chord changes that I have seen. All the elements of good voice leading, passing notes and common scale usage are here. Very enjoyable!!' --Dave Liebman 'I wish I had material like this when I was coming up. These etudes are little masterpieces. There is such a wealth of material to learn from here. Great line construction and great conceptual ideas. Having the rhythm section continue after the etude is a great idea! I will be using these with virtually all my students from now on. Greg Fishman has done a terrific job of putting this book together, and the play-along rhythm section is first class!' --Mark Colby, Depaul University, Elmhurst College ----------- Book includes 12 Etudes and 2 CDs--an Alto Sax and Tenor Sax version, with each etude played by Greg Fishman, plus extra rhythm section tracks for extended blowing. Also includes: theory and analysis, detailed practice guide for intermediate, advanced and pro-level players. 47 pages, 8.5 x 11 format. ISBN 0-9766153-0-4 ------------ This book of etudes was created to fill a gap in the musical resources available to all aspiring jazz musicians. It's purpose is to demonstrate the concepts of soloing to those students who know their chords and scales, but want to improve the quality of their own improvised solos. I have written twelve etudes that will be enjoyable to play, yet will present some technical challenges. However, the technical benefits are secondary to the primary purpose of the etudes--to play through the chord changes in a musical manner while clearly expressing the song's harmonic structure. The etudes are based on familiar chord progressions, including the blues, rhythm changes, and a variety of common 'standard' 32-bar songs.
|Jazz Saxophone Etudes
|Greg Fishman
|CD Baby
|Release Date:
|Product Type:
|Item #: