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24 Sep 201410:00 -11:00 PDT
A Reference Architecture To Enable Visibility and Traceability Across the Enterprise
Software development should not be a "black box" to the business, customers or other developers. Instead collaboration across stakeholders both in the business, development and operations teams should be the norm. Forrester recently reported that approximately 87% of organizations don't link "upstream" agile planning with '"downstream" development, causing silo's that have more agile teams however these enterprises still struggle to replicate this agility in other teams or to actually deploy features more quickly to business.
18 Sep 201410:00 PDT
A Guide to Choosing an Apache Subversion Server for the Enterprise
In this webinar Mark Phippard, Chief Architect at CollabNet, will help you understand the different Apache Subversion server products that CollabNet provides and which of them is right for you. Learn the advantages of both.
17 Sep 20148:00 PDT
How To Scale Application Development & Delivery across the Enterprise
Software and applications are core to your business. Agile project planning and management have gone mainstream and the rest of the delivery chain has yet to catch up. According to Forrester 87% of organizations have not connected their Agile project planning to their downstream delivery processes. Organizations who are successful at the workgroup level are further challenged with scaling these successes across an entire enterprise.
16 Sep 201410:00 PDT
Agile Culture, Management Best Practices for App Dev
Register to join the live Agile Guru coaching session. Join CollabNet and Caleb Brown, a well-known agility coach, instructor, and practitioner, as he shares insights into the essentials you need to know to successfully apply effective management and engineering best practices to continuously deliver great software.
04 Sep 20148:00 PDT
Git/Gerrit with TeamForge: Secure, Scalable, Standards-Compliant for the Enterprise
As the popularity of Git grows, questions around security and code quality are moving center stage. Learn why the combination of Git/Gerrit and TeamForge form the industry's leading enterprise-grade solution to manage Git based development programs, both on-premises and in the cloud.
15 Aug 201410:00 -11:00 PDT
The Agile Guru Webinar
In this session, Caleb will cover topics that you and your colleagues request, improving adoption and success at your organization.
13 Aug 20148:00 PDT
What's New in TeamForge 7.2
Agile, DevOps, Cloud, virtualization and automation are changing the way you need to think about how to deliver technology-driven and software solutions across your enterprise. TeamForge is the only ALM platform capable of securely integrating any tool or process, providing project-level and wider-scale agility, while also providing enterprise-wide control and visibility into all development activities.
09 Jul 20148:00 PDT
Grasping Agility: A Guide to Building an Agile Organization
Why is agility considered to be the key characteristic of a successful company? In today's business world, inundated with rapid advancements in technology, constant change is the 'norm' and a company's agility is a major predictor for success.
08 Jul 201410:00 PDT
Don't Let Git Get Your Goat - Master Git and avoid common problems
Git is growing in popularity especially for the enterprise. While powerful and feature rich, the command syntax can be tricky. Even experienced users can make mistakes that have unintended impact to their repositories. Gerrit code review introduces additional complexity to Git.
Luckily, there are graphical clients like GitEye that make Git and Gerrit easier to use. This webinar will demonstrate tips to master Git and avoid common problems.
24 Apr 201414:00 -14:30 PDT
Federating Subversion and Git
Securely Scaling Subversion or Git Across the Highly Complex Enterprise with Jeff Reynolds
CollabNet TeamForge Product Overview
Mar 2014
TeamForge fosters a flexible, collaborative approach to software development and delivery – providing enterprises with choice over practices and tools, while transforming software delivery into a process that is transparent, predictable, repeatable and cost-effective.
What's New in TeamForge 7.2
Jul 2014
Grasping Agility: A Guide to Building an Agile Organization
Don't Let Git Get Your Goat - Master Git and avoid common problems
More Agile Planning and Tracking Features, Expanded Reporting & Usability, Orchestrate-TeamForge Tracker Integration, and New Git/Gerrit Functionality
50% Cycle Time Reduction – Delivery Pipeline Strategies That Work
May 2013
Software releases should be a fast, repeatable process. Measuring the cycle time, from idea to production deployment, is a vital metric as every week of delay can represent millions of dollars in lost opportunity.
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Object Name: fancy dress outfit
Place of Creation: Europe, United Kingdom, England, Greater Manchester, Cheadle Hulme
Date: 1898
Accession Number: 2007.57
Image Copyright: © Manchester City Galleries
Credit: Manchester City Galleries
Fancy bazaar outfit representing Turkey or the Middle East in a printed furnishing fabric showing a busy bold pattern of full blown pink flowers and green leaves with gold lurex highlights. Pink velvet cuffs, bands on sleeves and yoked collar sewn with small brass emblems. Worn by Mrs Webb for a Liberal Bazaar when wife of the Mayor of Stockport in 1898.
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2013 Biology Student Award Winners
|Date: Thursday, April 4th, 2013
Outstanding Biology Graduate Student
Gillian Jones
Dillard/Hoyt Graduate Scholarship
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Amanda Seaton
Outstanding Biology Student
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John Clark
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Charles Coomer
Larry N. Gleason Award for Excellence
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Dr. Dan Skean Award for Outstanding Microbiology Student
Charles Coomer
L.Y. Lancaster Award
Luke Sturgill
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2013-2014 WKU Nationally Competitive Scholarship WinnersDr. Steve Huskey was the lead science consultant in the film titled "Turtleman's Kentucky" which will air at 10pm ET on Tuesday, July 8, 2014 on the Animal Planet network.Dr. Nancy Rice Honored With First WISE Award


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Home > Academy > Use of CafeteriaUse of Cafeteria
Click on any of the Use of Cafeteria below to see more about that subject.
Meal Hours Click here for more information
Meals will be served at the Academy cafeteria, Monday through Friday. Breakfast shall be served from 0700 (7:00 a.m.) till 0800 (8:00 a.m.). Lunch shall be served from 1150 (11:50 a.m.) till 1300 (1:00 p.m.), and supper from 1700 (5:00 p.m.) till 1800 (6:00 p.m.).
Conduct in Cafeteria Click here for more information
Cadets shall conduct themselves in quiet and orderly manner while in the cafeteria at all times. (3 Demerits)
Care of Cafeteria Click here for more information
After each meal, cadets shall clear all dishes or cups from the tables they have used, push the chairs back, and leave the table clean for the next person. Cadets are required to pay for their coffee during all breaks. (3 Demerits)
Courtesy to Instructors and Visitors Click here for more information
Cadets shall put all visiting instructors to the front of the chow line as a matter of courtesy. Visitors to the Academy who should be placed to the front of the line shall be placed there by a member of the staff. (3 Demerits)
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Cadets will not take food, drink, or eating utensils out of the cafeteria nor have any in their dorm room at any time. (3 Demerits)
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Cadets may be required to perform duties as kitchen police as scheduled by the Commander. Cadets selected for such duty will report to the supervisor on duty in the kitchen.
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Cadets shall go to the nearest long table along the walls of the dining room after receiving his/her food and will fill the seats from the rear and remain standing until the table is filled. The last cadet to arrive at that table will quietly give the command "Ready- seat." All will then sit together. Plates, cups, and glasses will be left on the tray while eating. (3 Demerits)
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Last Pine River Duck Race of the year
James Girley of Bloomington was crowned the final Duke of Duck of the year at the August 16 duck races in Pine River.
Girley qualified for the Grand Duck Off thanks to a slow duck in heat number four. The last duck race of the summer was a busy one, with six heats. Contestants were as local as Pine River and as foreign as Iowa.
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The General Services Administration's spending scandal has claimed another victim. Paul Prouty, commissioner of the Public Buildings Service Region 8 office, based in Denver, has resigned, GovExec reports.
Prouty had been suspended in April, after an Inspector General's report detailed excessive spending at the Western Regions Conference, held in Las Vegas in 2010. That report led to the resignation of former GSA Administrator Martha Johnson. Since then, Acting Administrator Dan Tangherlini has been conducting a "top-to-bottom review" of GSA spending while IG Brian Miller continues to investigate.
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Agreed... claims another victim is horse****. Another criminal suspect is brought to the justice system is more like it.
Claims another victim? The taxpayers are the victims. In our jusice system, perpetrators are the ones that are punished. Although, I'm not sure how much of a punishment it is to be allowed to resign with full pension. Wish I was a victim too.
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A 12-year-old girl and an 8-year-old boy were stabbed multiple times in the attack.
An Alabama lawmaker is proposing a bill requiring some sex offenders to be castrated before being released from prison.
Republican Rep. Steve Hurst of Munford is proposing the bill for the 2014 legislative session.
The bill would require sex offenders who are over the age of 21 whose victims were 12 or younger to be surgically castrated before being released from prison. Under the bill, the sex offender would be required to finance their own castration.
Rep. Hurst proposed a version of the bill last year but it didn't make it out of committee.
In 2012, nine states had laws involving chemical castration for sex offenders.
Alabama's 2014 legislative session begins Jan. 14th.
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2 U.S. Code § 472 - Office of Technology Assessment
(a) Creation
In accordance with the findings and declaration of purpose in section 471 of this title, there is hereby created the Office of Technology Assessment (hereinafter referred to as the "Office") which shall be within and responsible to the legislative branch of the Government.
(b) Composition
The Office shall consist of a Technology Assessment Board (hereinafter referred to as the "Board") which shall formulate and promulgate the policies of the Office, and a Director who shall carry out such policies and administer the operations of the Office.
(c) Functions and duties
The basic function of the Office shall be to provide early indications of the probable beneficial and adverse impacts of the applications of technology and to develop other coordinate information which may assist the Congress. In carrying out such function, the Office shall:
(7) identify areas where additional research or data collection is required to provide adequate support for the assessments and estimates described in paragraph (1) through (5) of this subsection; and
(d) Initiation of assessment activities
Assessment activities undertaken by the Office may be initiated upon the request of:
(1) the chairman of any standing, special, or select committee of either House of the Congress, or of any joint committee of the Congress, acting for himself or at the request of the ranking minority member or a majority of the committee members;
(e) Availability of information
Assessments made by the Office, including information, surveys, studies, reports, and findings related thereto, shall be made available to the initiating committee or other appropriate committees of the Congress. In addition, any such information, surveys, studies, reports, and findings produced by the Office may be made available to the public except where—
Source(Pub. L. 92–484, § 3,Oct. 13, 1972, 86 Stat. 797.)
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Philadelphia is the most underrated city, says Business Insider
Business Insider, a business and technology website, has named Philadelphia the most underrated city for people in their 20s.
Even though its AreaVibes score wasn't great (Philadelphia didn't score so well in the crime and education areas), its millennial ranking was high. The City of Brotherly Love got great scores when it came to public transportation, large single population and a healthy amount of parkland, according to the website.
They also threw in a relevant pop culture reference (ahem, Complex magazine) with "It's Always Sunny in Philadelphia."
Earlier this year, Complex, a men's lifestyle magazine, named Philadelphia as the eighth most overrated city in the country. It cited way less relevant pop culture references (not Santa Claus and the batteries again…) in its post.
Follow Metro Philadelphia on Twitter: @metrophilly
Follow City Editor Christina Paciolla on Twitter: @cpaciolla
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Saint Sophia
- Sofia
Legendary mother of the virgin martyrs Faith, Hope, and Charity. Three days after the death of the daughters, Sophia passed peacefully away while praying by their tomb. As her name means wisdom, and her offspring are named for virtues, some writers believer she is a personification of an allegory.
- early 2nd century
- Book of Saints, by the Monks of Ramsgate
- Catholic Online
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- Our Sunday Visitor's Encyclopedia of Saints
- Roman Martyrology, 3rd Turin edition
- Wikipedia
- "Saint Sophia". Saints.SQPN.com. 29 September 2013. Web. 19 September 2014. <>


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Staff Senate Nominations & Elections
The Staff Senate serves the university, the chancellor, and senior officers as an advisor on a wide range of issues concerning the staff here at UNCW. This body also serves as a resource of information and a direct link from the SPA and non-faculty EPA staff to the chancellor. Senators serve two year terms once elected by their division.
Senators shall be responsible for attending regular scheduled meetings, considering all matters presented to it, making recommendations for agenda items, serving on committees, and performing such other business as presented to the Senate and to advise the Chancellor and Senior Officers on matters of mutual concern to both administration and staff.
Please consider joining us to let your voice be heard, learn more about the university, and meet new people from various parts of campus.
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Although we're not quite ready for a review, find out what Ben Moore thinks of this long-awaited RPG sequel so far.
Views: 5,187 | Posted: 09/19/2014
The GT Tag-Team delves into the new modes, manga and mayhem of Ultimate Ninja Storm Revolution.
Views: 7,666 | Posted: 09/18/2014
Check out twenty minutes of gameplay footage from one of Hellraid's first builds on Chrome Engine 6.
Views: 8,673 | Posted: 09/18/2014
Whether you're the cops or the criminals, the goal in Battlefield Hardline's Hotwire mode is to get to the marked cars and drive fast.
Views: 6,139 | Posted: 09/18/2014
Knowing what to device to use and when to use it is equally crucial to your survival in Alien: Isolation.
Views: 5,414 | Posted: 09/18/2014
Get your first look at Torment: Tides of Numenera in action with over three minutes of pre-alpha footage!
Views: 2,444 | Posted: 09/18/2014
Take an in-depth look into what a day in the life of a player can look like in The Crew.
Views: 2,612 | Posted: 09/18/2014
Final Fantasy XV surprises fans with a trailer and demo announcement, The Phantom Pain shows off new footage and much more!
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Sixteen teams across the globe are fighting to win the League of Legends World Championship!
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Stop Winston Churchill's assassin before it's too late in Sniper Elite 3.
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Stick your nose out of the shadows for half a second too long and your adventures will come to an abrupt end in Styx: Master of Shadows.
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Elsword is getting new Champion's Accessories, improved Sparring Equipment, character balance adjustments and more!
Views: 375 | Posted: 09/18/2014
More content is on the way for Ace Combat Infinity!
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Take part in spectacular wizard battles for prestige and power in a dark medieval fantasy world in Grimoire.
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Join Pac, Spiral and Cyli as they travel back in time and off to distant worlds in Pac-Man and the Ghostly Adventures 2.
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Not only are you charged with selecting the suspect who committed the crime in Crimes & Punishments, but also what to do with him, either handing him to the police or empathizing with his or her situation.
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The Marina Bay Street circuit is a true test of stamina and concentration for drivers in F1 2014.
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How long can you stay alive in Skara: The Blade Remains?
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Lead the Rangers to victory through intense boss battles and giant robot fights in Power Rangers Super Megaforce!
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You must reset the security mainframe to restore order and reap the rewards of a job well done in Heavy Bullets.
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By Kelsea Stahler, Hollywood.com Staff
You can't change the channel between Thanksgiving and Dec. 25 without stumbling upon a Lifetime movie about falling in love with Santa (against all odds) or a variety show starring Blake Shelton, stop-motion Blake Shelton, and a man in a turkey suit. It's a veritable avalanche of Christmas-themed programming. Meanwhile, Hanukkah programs are few and far between. Luckily, there's a Sesame Street special that delivers the family friendly variety show appeal of so many non-Shelton Christmas specials: Shalom Sesame Show 6: Chanukah.
The special, which aired originally in 1990, features 17 segments in honor of the Festival of Lights, including a stop-motion video about what it takes to make a bottle of olive oil, starring Joan Rivers as a microphone, narrating the whole story. But if microphone Joan Rivers wasn't enough, there are not one, but two songs: "Eight Beautiful Notes" and "Do De Rubber Duck." But the piece de resistance is a little gem they call "Dreidel of Fortune." Do you like dad jokes? And awful puns? And young teen stars making fun of their elders? Of course you do.
Bear with the educational element of this segment and enjoy the game show that swept televisions playing this program in 1990: Dreidel... of... Fortune!
Follow Kelsea on Twitter @KelseaStahler
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The Bright Lights of Hanukkah: The 'Rugrats' Special
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Herbies disputes exits continue with Addleshaws raid
Readers' comments (6)
of counsel moving for immediate, stepping stone, partnership at Addleshaws - will they be there in 2015?
Ship be sinkin'!
Come on The Lawyer, this is hardly news worthy. Someone else was promoted to partner at HSF and Nicola did not make it, end of. How many times elsewhere have lawyers moved from counsel at one firm to partner elsewhere? Next you will no doubt be reporting "HSF disputes exits continue as junior associate leaves HSF to join top US law firm". And take a look at how many partners AG have lost over the last 12 months. Poor reporting.
@ Anonymous | 8-Feb-2013 9:06 am - spot on. Sadly, reporting from a monopoly position means there is no competition for the poor reporting and increasingly smug editorial seen on The Lawyer. And no, there's nowhere else to go for the news, so we are reluctantly stuck with having to rely on the views of people who don't really understand the market. Simon Bushell leaving for Latham is news. Nichola Peters leaving for AG is not.
Utter rubbish Too Right - this reporting is spot on. The point being there is pattern of defection and decline. If that reverses or in hindsight is seen as a blip, well and good. But don't jump down the throat of the reporter because you don't like the message being delivered by the market. People like you twist arguments when you fear the truth. You sound like the worst kind of lawyer: unprincipled and a mouthpiece for (most likely your own) vested interests = untrustworthy.
in reply to utter rubbish anonymous - what I think the two previous posts are on about here is singling out one particular law firm for The Lawyer treatment. This publication did the same thing to Norton Rose in 2004 and 2005 and it was as bad then as it is now. There is not a pattern of defection and decline - that is absolute nonsense. And even if there is, Nicola Peter's departure is symptomatic of nothing. Rod Fletcher, a leading corporate crime partner, is in the process of joining HSF. Now let's put two and two together. Leading corporate crime partner joins a firm. Said firm made up an associate about 18 months ago. Other associate was promoted to counsel, NOT partner. Said counsel moves for partnership because she could not obtain it at her own firm. This is symptomatic of someone not being made up and looking for partnership elsewhere and trading down massively in the process. No disrespect AG. Lawyers do this all the time. Lower tier law firms are littered with partners who were not successful at their previous firms. The Lawyer needs to get a grip and start doing some proper reporting.


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Here's a message for Detroit's new emergency manager Kevyn Orr: On the city's southwest side, there's an emergency.
Engine 48 of the Detroit Fire Department on the city's southwest side has been without power since Thursday morning.
The alarm system has been broken for weeks.
The back-up generator provided by the city does not work. A rented one is in use right now.
The station phone is out of service.
Fox 2's Charlie LeDuff has learned that power will not be restored before Monday.
Play the video to get the full report.
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Matthew's Blog
Stillwater founder Matthew Stannard has a deep appreciation for contemporary residential architecture. In his blog, Matthew shares his thoughts on contemporary design trends and aesthesis, and also throws in a little architectural history.
Why are We Attracted to Art and Beauty?
Is appreciation for art and its architectural component learned, inherited or a little of both? Why do some people love specific forms of art while others don't get it? I have always believed appreciation of beauty was, at least partially, innate. As an architect, working with hundreds of clients through the years, something about the look of a home and its setting on a site just feels "right". Was this because of the client's highly evolved taste or something much more basic?
Denis Dutton, in his fascinating book, The Art Instinct: Beauty, Pleasure and Human Evolution argues that aesthetic taste, is an evolutionary trait, shaped by natural selection. In many circles this seemingly logical conclusion was rather radical. In the introduction to the book Dutton states "Charles Darwin laid the foundation for the proper study of art as not only a cultural phenomenon, but a natural one as well." The book provides fascinating arguments to prove the point. It's well worth reading.
Mr. Dutton grew up in Los Angeles, received a PhD from the University of California and spent his academic career as an art philosopher in the U. S. and New Zealand. He gave a terrific Ted Talk on the Darwinian theory of beauty a few years ago.
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At Home With Bill Bryson
I enjoyed the dry wit and content of Bill Bryson's "A History of Almost Everything" so much that I'm really looking forward to reading his latest book "At Home, A Short History of Private Life". Bryson has an incredible knack for making nonfiction especially interesting and at times, painfully funny. The Seattle Times reviews Bryson's latest publication:
'At Home': Bill Bryson Constructs a History of Private Life
By Bharti Kirchner
Special to The Seattle Times
Most people would be satisfied with a home in a village like one in the county of Norfolk, England, and simply go on enjoying it, but not Bill Bryson ("A Short History of Nearly Everything"). A chance inspection of an attic to determine the source of a drip leads him in an unexpected direction. He begins strolling from room to room, pondering domestic objects around him — a fork, a sofa, a cabinet — and also the function of each space, as well as how it might have evolved through time. The journal he keeps results in a new book, quirky but entertaining, filled with observations about the history of everyday life spanning the last 150 or so years.
"Houses aren't refuges from history," Bryson says. "They are where history ends up."
'At Home: A Short History of Private Life'
by Bill Bryson
Doubleday, 452 pp., $28.95
Read the complete review here: http://seattletimes.nwsource.com/html/books/2013091826_br10bryson.html
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Great Design: Modern Fan
Modern Fan deserves to own their market segment – they came up with a series of quality contemporary fans, which are a far cry from the kitschy, faux, plantation-style product that was all you could get beforehand.
And they work really well, both for cooling the room in summer and mixing warm air into the room in the winter. Although not totally passive they use the fraction of the energy of air-conditioning.
The latest model by Modern Fan, the Pensi, is their best yet, with its axle design and a sparser feel.
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XBO Mobile Structure / 70ºN Arkitektur
I particularly like the exterior of this mobile habitat with its uncompromising simplicity. Statement making architecture in a stunning setting, featured in www.archdaily.com
The xbo is primarily a result of the Rotterdam based project 'PARASITE' (Prototypes for Advanced/ Ready-made/ Amphibious/ Small scale/ Individual/ Temporary/ Ecological houses). The idea of the xbo is to provide a mobile habitat for 2 young people on the move. The structure consists of two movable parts in sum twelve meters long, 3,2m wide and almost 3,5m high, the xbo is an attempt to keep things to a minimum, to stick to the basics and focus on the essential.
Today many people are economical prisoners in their homes. One way out could be to change our way of living. In a small house the focus is on what is actually needed. The house may be a tool for such a change. This means that simple and basic qualities of life is the main theme for the development of this minimal space. We want to use this tool as an object of investigation and discussion. Not only while it is created, but also when it is put into use."
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Contemporary Architecture: Constraints Are Your Friend
Frank Lloyd Wright once said "constraints are your friend" and although one would think that limitations of creative thinking would be counterintuitive in the design world, it actually makes a lot of sense. Constraints define the character of the solution.
Besides the obvious constraints of topography, sun, wind, budget, etc., there are also constraints imposed by the properties of materials and systems; it's from all of these constraints one can tease out meaningful solutions that are not arbitrary or faddish but are a thoughtfully considered response.
At Stilllwater Dwellings, modular construction is integral to the aesthetic language we have developed without dominating or overpowering it. For instance, the structural expression of the roof beams at the module "marriage lines" create a secondary scale that define individual spaces within a larger room, giving a human scale to balance the overall dimensions.
In the Living Hall, the kitchen, dining, and sitting areas are given identity by the structural expression of the exposed wood beams which are regulated by modular dimensions.
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The Forerunner of Prefabricated Semi-Custom Homes
I have always loved Frank Lloyd Wright's Usonion homes, but I hadn't thought about them for quite some time. Recently, I noticed the influence on our Stillwater designs; see the first elevation below. Maybe the Usonion home would have been more successful if it had been prefabricated?
"He called his modest house "Usonian," after the United States. It was a single story built on a monolithic concrete slab and joined to a carport and not a garage. Wright believed that it could be replicated all across the country.
His main desire, which no contemporary architects pay any attention to whatever, is shelter for ordinary people...he got it down at one point in 1940 to $5000 per house for a family with children and a kitchen and gardens...and openness and a real milieu in which it was a highly civilized way to live. He thought about it all the time; he took commissions from the poor as well as from the rich, something unheard of in 1995, 1996... We're not like that anymore and this was very important in any appraisal of what his work represents because he hasn't had the following that he should have had in respect to shelter."
—Brendan Gill, Writer
"What would be really sensible in this matter of the modest dwelling for our time and place? Let's see how far the Herbert Jacobs house at Madison, Wisconsin, is a sensible house. This house for a young journalist, his wife, and small daughter, is now under roof. Cost: Fifty-five hundred dollars, including architect's fee of four hundred and fifty. Contract let to P. B. Grove.
To give the small Jacobs family the benefit of the advantages of the era in which they live, many simplifications must take place. Mr. and Mrs. Jacobs must themselves see life in somewhat simplified terms. What are essentials in their case, a typical case? It is not only necessary to get rid of all unnecessary complications in construction, necessary to use work in the mill to good advantage, necessary to eliminate so far as possible, field labor which is always expensive: it is necessary to consolidate and simplify the three appurtenance systems—heating, lighting, and sanitation. At least this must be our economy if we are to achieve the sense of spaciousness and vista we desire in order to liberate the people living in the house. And it would be ideal to complete the building in one operation as it goes along. Inside and outside should be complete in one operation. The house finished inside as it is completed outside. There should be no complicated roofs."
From An Autobiography, by Frank Lloyd Wright
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text:
Drawing the line with poor customer service
Published on - November 8th, 2012 (by Kristin Wong)
Last year, I wrote a breakup letter to Chase Bank. It was pretty ugly. I'll save you the heartbreaking details, but trust me, they had it coming.
Closing the account was another nightmare. They wouldn't let me break up with them! They told me I couldn't close the account because my signature on the request form did not match the signature they had on file. An understandable concern, but I'd been signing my name as either a squiggly line or "The Hawk," for the past few years, so I don't really understand why my signature had suddenly become so important.
It took months. But my account was finally closed, and I've been recovering nicely since the breakup. I'm in a new relationship with a financial institution that I can trust, depend on and, most importantly, I rarely have to call for anything.
Before and since then, I've had plenty of other issues with banks, organizations and institutions. There was the $2.00 fee some ATM company charged me even though their machine was broken. There was the totally disputable $100 traffic ticket. And the list goes on, as I'm sure it does for you, too.
These issues cost us more than the charge itself. They cost us time, sanity and, oftentimes, grace (Chase's customer service really brought out the worst in me).
The other day, I was on the phone, on hold, about that aforementioned $2.00 ATM fee. While listening to ABBA's "Dancing Queen," I took the phone away from my ear to see how long I'd been waiting. Twenty minutes.
I hung up. I felt myself getting frustrated, and I let it go. Maybe this wasn't the most frugal thing to do, but then again, maybe it was — after all, your time is valuable, too. And in that moment, I decided that my time was worth more than $2.00.
My point is this — and it's not exactly a point, really, but a question: Where do you draw the line? How much of a fight do you put up before you decide that the customer service battle is just not worth it?
Financial justice vs. letting it go
Regarding those two dollars, my mom would have probably told me to stay on the phone. "It's the principle," she would likely say. But I wonder if that principle has any place in getting rich slowly. The mind-set of working to get what is owed to you certainly has its roots in frugality, but if your time and sanity are valuable, then isn't wasting it on two dollars sort of defeating the purpose of frugality?
Here's my measuring stick. While the principle is important (who wants any amount of money unjustly taken from them?), for me, it can't just be about the principle. If I'm going to spend my time calling customer service, I have to be getting something out of it other than the satisfaction that I've put the company in its place. With the ATM fee, the problem was a broken machine. I'd inserted my card, stared at a blank screen, and then removed the card without conducting a transaction. But their system charged me anyway. This probably didn't usually happen, and I don't think the company was trying to pull one over on me. Personally, it wasn't worth my time to spend upwards of 20 minutes on the phone; I would just avoid using ATMs in the future, being especially aware of the "glitches" of this particular company.
Chase, on the other hand, was a different story. I genuinely believe they needed to be put in their place, and while I broke up with them for my own sanity, I did relish the fact that I was justly serving "the principle." I could have left the account open and just never used it, but it was worth my time to never worry about any issues with them again and let them know why they had driven me to that point. After spending months arguing with them over some fraud charges, I figured I was already invested in this argument, so I was past the point of no return. It was worth it to go a bit further and end things altogether.
Putting up a fight…or not
It's bad enough when dealing with customer service problems that you have to spend your free (or sometimes work) time correcting someone else's error. But, man, these institutions can really drain the life out of you. It's easy to get mad when some company is charging you an unfounded $100 "processing fee" (sadly, a true story), but the last thing you want to get is emotional. As the saying goes, you attract more flies with honey, and you want to spend as little time arguing your point with customer service as possible. If you find yourself getting heated, annoyed, or you begin to raise your voice, I've found that the best thing to do is to hang up and deal with it later. Being relentless is one thing, and it's sometimes necessary when you need to talk to a supervisor, but you've already lost your money and time — don't lose your cool while you're at it.
Avoid it in the first place
Going back to the Chase example, I could have avoided that headache altogether. I joined Chase because a friend of mine used them and told me she had racked up enough points to earn a free flight. "Wowee! A free flight," I thought. I was young, OK? I didn't know better. And a lot of my friends had Chase, so I figured, Chase must be great. I didn't read any reviews, didn't consider my longstanding relationship with my current bank — I switched banks that week, dreaming about my flight to, oh, I don't know, the Bahamas or something.
You know how the story ends, and no, there was no free flight. The point is, I could have avoided that entire headache by doing some research and not being impulsive.
Some fee issues we can't help; others we have control over, if only negative qualities like procrastination and impulse wouldn't rear their ugly heads.
Dealing with customer service issues is probably a constant in most of our lives. It's simply something we have to live with. But how we deal with it is a matter of contention. So now, I ask: Where do you draw the line in dealing with customer service? How much time do you spend righting financial wrongs, and how does your frugal mindset affect your behavior in those situations?
I'm not a fan of Chase but their customer service has always been great for me. I accidentally used my CC at an ATM and was charged a $10 fee and a little interest. Called, no wait, asked for the $10 fee to be removed and didn't mention the interest fee. A minute later the rep said both the fee and interest had been credited back. I haven't paid a penny in interest or fees on the card in years and have received over $1000 in rewards so no complaints…
This story is from about 1994. I was in the military and entitled to a special pay, which I was not receiving. I went to the Finance people, because it was a financial issue. They told me I had to talk to Personnel. Apparently Personnel had to fill out some paperwork to submit to Finance. Personnel wanted proof that I was entitled to this special pay. I provided the proof and eventually Finance got the paperwork. In the meantime, months were ticking by. After a couple months, I started to get my pay, but I was also entitled to back-pay. It took 8-9 months to get the back-pay and in the end, they shorted me $25. At that point I decided that more time and effort on my part would not be worth the $25.
I am one of those people who argues on principle. Even if it's 50 cents: I would never feel okay about ripping someone else off for any amount of money, and I also know that institutions count on people not haggling over smaller amounts of money, which can add up to millions every year for larger corporations and banks. I just can't let them get away with that!
I'll usually always try to get my money back on principle, but here in London one company's introduced something that makes me want to *scream* because it's so unfair!
It used to be that if the tube barriers mis-charged you on your Oyster card (the pre-payment card used for London public transport), you could go to the ticket office and get it refunded. *Now*, Transport For London, who run the busses and tubes, have said we can't do that, we have to call their number – which isn't toll-free. It's not just not toll-free, it's an 0845 number which, contrary to popular belief, is not charged at local rates, but it actually makes money for the company! So, when we get overcharged, it's usually by a small amount – a couple of ££s at most – and they've set up the system so you either leave it and lose the money, or you call them, and pay them for the privilege of correcting a mistake *they* made!
You can email them instead, but as we all know, emails to companies often disappear into the ether never to receive a response…
I broke up with all my credit card companies. I now deal only with a small regional bank and my local credit union. Both these places give me amazing customer service. Citi was my frustrating one. It took me 37 min just to convince them and get the right person to close my account. If anyone is interested here's my post about ditching the credit cards: http://keithandkinsey.wordpress.com/2012/10/31/ditching-the-credit-cards/
Thanks for the link Keith and Kinsey; nice article!
I can help you (well, others) on this one. When I came to close my Citi account, I told them I'd left the country. There's no argument they can come up with that will counter that. It only took a few minutes to close the account.
Admittedly, in my case I really *had* left the country, but I'm sure you can use that excuse even if you don't plan on emmigrating
Interesting post! I would probably complain about a $2.00 charge, but my bank's customer service is much faster than described here.
How do people feel about complaining about customer service when no money is involved? I've been ignored or treated badly by sales people and not said a word — I just don't go back. One time I ever witnessed a customer service person swearing at a customer. I didn't think it was my business to say anything to a manager if the customer didn't, but I still think of that incident every time I have to deal with this business.
It'll depend on my mood and the vibe I'm getting from the clerk, but I tend to assume that person is having a really bad day and can't keep their upset under wraps. I try as much as possible to be at least polite and preferably project a note of compassionate warmth in my tone of voice (plus make eye contact in a friendly manner if it's in person). I'd say about 2/3 of the time, the clerk relents at least somewhat. If it's a longstanding pattern, then I'll avoid that business. But most of the time it's somebody paid $10/hour to deal with customers with entitlement issues all day while being overworked by a dysfunctional boss, and their patience is wearing thin.
I hate being ignored, it just pisses me off.
When I was ready to buy car #2 (Mazda 626, brand new, right off the lot) I had the money in the bank. Yes, a total cash transaction, ready to write the check, no loan, and was completely stiffed at the dealership. All the guys hung outside yakking and smoking. No one inside volunteered to assist me except the receptionist, and I left.
Went back to my hometown, where I had bought car #1, and later, car #3. And, any future cars as well, I hope. Treat me right, and I'll come back.
I fight for the $2. We don't use credit cards in our day to day life. But we do utilize Home Depot card for our real estate business. The card is in Mr. Sam's name, and for some reason they like to charge him $2 fees when we are taking advantage of the 0% offers. I say for some reason, because there is no reason. If I call and dispute it they (1) can't identify the reason for the fee and (2) the refund it.
The reason I fight for the $2, I have a moral objection to random fees. It is just wrong, considering how much money we spend at Home Depot with 4 properties that they feel like they can charge us random fees.
I just got a bill from HD and I'm fuming that one of the $2 fees got through (and its reflected on the bill as fees we paid this year). How did it get through, this is Mr. Sam's card and I can't dispute the fee (and he could care less) if he's not around to authorize me to speak with the customer service rep.
Left the bank mess years ago. I found a wonderful Credit Union. Never any problems and they know my name when I go in. No fees, no problems.
I called Discover because they did not credit the payment I had made to my husband's account. They were very nice, looked at our payment history, which showed that we ALWAYS pay off the balance in full every month, and believed me that this check must have gotten lost in the mail. I paid both that month and the current month over the phone, they waived all interest and charges, and that was that. Great people to work with!
I had an issue years ago where a scamming company took 200.00 out of my checking account without my permission. I had to go through the whole process of closing the account, reopening a new one and trying to recover my $200.00 for the fruadulent transaction. The bank was willing to help(because of their fraud policy) and said they would do the investigation but would leave my old account open with the negative balance and would waive all fees once resolved. After months, I get a statement from my bank for the closed account with a balance of 0.00. So I was pleased because I thought the bank finished the investigation and the money was credited back to my old account. Wrong! The bank sent it to a collection agency without telling me the investigation was over and that they weren't going to reimburse me the funds. I called the bank to find out why this is happening and the superviser told me that it is out of their hands and I would have to deal with the collection agency. I got tired of fighting at this points so I ended up closing my good account there, paid off the 200.00 in negative balance fees($400.00 total I lost for this fraud) and took the rest of my money somewhere else.
I've had horrible experiences with Chase… ugh.
I would fight for the $2. I think in many cases the company is counting on people to give up if they place them on hold long enough. You think they aren't aware that when a machine is broken it still charges a fee? I bet like hell they are. If they do this to a few hundred or thousand people a day and 99% of customers don't notice/complain/give up, hey… They're doing very well for themselves.
Good article, Kristin!
I will not waste my time sitting on hold only to be spoken to an ineffectual script reader at the end of the phone. If I have called and the matter has not been resolved the first time, or if I can't get through in a reasonable length of time, then I will only communicate with the company by mail. This way I have a written record of everything I've sent them and when, and I can keep a copy of their mail back to me. Having worked in customer service (and more importantly, complaints resolution) I know that a letter will get a far better reaction and effective response than a phone call to a call center. Yes, there are some fabulous people out there who are wonderful good at their jobs working in customer service call centers and they deserve a pat on the back. But if you aren't lucky enough to speak to one of them, then the letter (old fashioned as it may be) is still the way to go!
I REALLY want to break up with my phone/internet provider (they will say one thing on the phone with me regarding bill total, price of individual services and when I get the bill there will be something else, getting different stories depending on who I talk to) plus my web connectivity sucks) BUT my Dad doesn't like talking to me on my cell phone, and I don't want to go cold turkey on internet access. I wish I was more of a tech head to figure out a solution.
Whenever possible, I don't waste my time with phone calls. Send an email or a letter – it takes 5 minutes and you've got yourself a papertrail.
One trick I have used – ask the company for additional compensation for your frustration. This only works if you have an ongoing relationship with them (cell phone, cable, etc…). Recently, I was charged an extra $1.80 for a "long distance fee" even though long distance service is included in the base price of my plan. In addition to getting the charge removed, I asked for compensation for the inconvenience. Bam–an extra $25 off my next bill.
I actually like it when companies make small mistakes–more often than not, you can "profit" from them if you express your frustration calmly but firmly. It never hurts to ask.
It depends… but whenever it's a credit card or bank mis-charge that really gets me to dig my heels in.
Well, I haven't complained to Wells Fargo about how they round their pennies with my mortgage (I just occasionally adjust my spreadsheet… so far I've lost about 7 cents from that)… but I did get pretty pissed off at them about a $10 for no reason ("computer mistake") charge they made the other month and got that taken off. They also screwed up the mortgage prepayment the month before in a really bizarre fashion (potential loss from that: $2.62, assuming they got the prepayment right the next month and I didn't skip a payment just because they didn't send me a bill). Funny how the computer problems are always in their favor.
The grocery store I tend not to pay much attention to anymore, but I used to point out mistakes all the time.
If your grocery store made so many mistakes, why did you keep going there? And does anybody point out your mistakes all the time?
As for you potential mortgage loss of $2.62, I'm guessing Illuminati…
Jeez, Kevin, what a snarky comment. What did I do to you?
The mortgage mistake was them applying some of an 8K October prepayment to the month of November rather than all of it to prepayment (not all of it, which is what made it weird). They were not going to send me a bill for November. If I hadn't caught that it would have cost a lot more than $2.62. The $2.62 is what it would have cost me if instead of getting it applied correctly for October, I made the prepayment with November's check… and assuming they'd done it correctly for that month. DH was polite on the phone and they fixed it up. Applying prepayments to future bills rather than to the principal is a very common way that loan companies take money, but Wells Fargo allows you to choose where the extra money goes. This time with a large pre-payment instead of our usual smaller prepayment they ignored what we told them to do, and in a way that doesn't make sense.
Many grocery stores make lots of mistakes if you pay attention. It's not just my paranoia either– this was in the news a while back, and the study found that on average the mistakes were in the grocery store favor. One complains to the customer courtesy desk, not the teller, and the person receiving the complaint isn't the person who made the mistake (either the stock person or the computer person, though it's usually the computer system, so at the corporate level).
At one point it was popular for grocery stores to give you a free item if they got the price wrong. We cleaned up on that.
But the actual answer to your question is because I was a kid and there was one grocery store near our house. These days I make enough money that I don't pay attention to 10 cents here or there. The last time I complained about a wrong price was a couple of years ago at Target when I bought a brand of toilet paper I normally don't buy because of an advertised sale… usually I'm price insensitive to the things I buy.
And yes, people do point out mistakes that I make and I thank them for it because I want things done correctly. I also tend not to make mistakes that steal other people's money from them in a systematic way. Do you like keeping your mistakes as mistakes?
You didn't do anything to me, but I thought I'd give you just a little bit of push-back since the poor grocery store employee cannot do that. You mentioned getting a free item if the store gets a price wrong. If it was me, I would ask for the price to be corrected, but I would not accept a free item. As for the news story, this sounds like a manufactured story. A grocery store carries THOUSANDS of items – of course there will be mistakes from time to time. This is news?
My experience working in retail was so hellish that to this day if I'm given the wrong food in a restaurant I'll say nothing, eat whatever was given to me, and still leave a %20 tip. Why do I do that? Because the server has a hard job and he/she is not getting rich doing it. I know that they have to wait on countless rude and maybe not fully evolved people. I just cannot participate in that.
I think you're assuming that I'm being a jerk to customer service. Not so, the standard operating procedure is to go up to customer service, show the advertised price in the flyer, show the price on the receipt, and then they say sorry about that and thanks, credit the receipt, and *correct their computer program* so that the registers ring up correctly for the next customer.
You seem to assume that the local workers at a chain grocery want to keep making the mistakes pushed on them by corporate. They would be more upset if, as you suggest people should do, people stopped shopping at the grocery store entirely because there were too many mistakes.
I have to admit that you are making some good points. I need to so some more thinking.
I had a Net 10 prepaid cell phone. Over the course of a few years I had several occasions to call their Customer Service. All experiences with their Customer Service were very time-consuming and bad. I kept planning to go with a different provider, but kept procrastinating. But one day, I lost the phone and it turned out for the best. I bought a Tracfone which holds the charge longer and I've been able to use it everywhere so far. I haven't needed Customer Service yet, but will hope for the best when I do.
While our time is worth $$ – there's also something to be said for trying to change a bad system. If customers generally hang up after a certain amount of minutes, then these companies (having already proved themselves as bad customer service establishments) will just start automatically placing customer service calls on hold long enough for them to hang up never to try again. I would not be surprised to learn that there have been studies of how long a company must keep an unhappy customer on hold until they hang up.
If we keep putting up with the use of bad customer service as an answer to bad customer service, things will never change.
I promise if they don't get their money they will not stop calling you no matter how long they are on hold.
I will keep at it until I can't stand it any more. If that means I have to wait until I am in a certain frame of mind to make the call, I will wait. The stress of dealing with customer service issues is really a lot to deal with at times. So frustrating!
I like Chase. Chase and all of their points are flying my wife and I to Paris in Business Class next year. Chase and all of their points are putting me up in the Park Hyatt in Paris for four nights next year.
Chase and all of their points flew my wife and I in first class (flat beds) to Bali this year. Chase and all of their points put me up in a suite at the Bali Hyatt for six nights in October.
I like Chase — and all of their points.
Um, funny that this is today's story because I broke my old record for how long I was on hold! The new record is 84 minutes! Luckily I called from my office phone and listened to 84 minutes of elevator music while I continued working. It was the IRS. I have been paying them – very long story regarding a mistake made by Regions back as they forgot to withhold taxes, my aunt stealing the $100,000 bond that was then going to pay the taxes and be distributed, and my spending of the money on a down payment for a house and private student loans. Anyhow, once I got a guy on the phone, he was quite nice. That has been my experience with the IRS. Presumably they get yelled at so much that they are overjoyed when a citizen calls for information and is a faithful payer. It wasn't the rep's fault that there weren't enough people on phones so I just let it go. It was laughable once I passed the hour mark. I stayed on the line for my own amusement.
Next time your find yourself victimized by a bank, try out the new Consumer Financial Protection Bureau. They have a ton of clout and are genuinely interested in protecting consumers. So far, they seem to have been pretty good about making sure consumers are cared for, and being sure that each problem is neither illegal nor systemic.
I can completely identify with you. I've run into my fair share of companies that won't let you leave at least without some time of financial penalty. Thinking about it, only companies with bad service have financial penalties… the ones with good service well they don't have people dropping out all over the place. I guess we should keep that top of mine before jumping in bed with the next one.
I would have stayed on the phone for $2 with a bank, credit card company, or healthcare provider. Even though my time isn't worth that. Just out of principle. In the case of banks and credit card companies I think that they don't deserve to have my cash if they make a mistake. I do everything I can to avoid fees, even going out of my way to use a specific ATM.
In the case of healthcare, there are so many mistakes that I don't trust that a bill is right ever. I just had an incorrect bill that took me maybe 3 minutes to solve…this guy on the phone had the authority to take off what he called a "mistake." Glad I didn't pay that bill, glad I know my co-pays and coverage, and glad I took the time to call. Saved $43!
What bank or financial institution did you decide to go with?
When dealing with such issues, I will always start out the conversation with the other party with "I know it isn't you and please don't take it personally, but I am pissed!" This usually gets them in the mode of wanting to help and "FIX" the problem. It also eliminates the need for a pissing contest in general. Time is certainly money or lack of depending on what it is you are doing, but if we all stood strong when the need arises, then the need would arise less often!
I had a surreal experience recently when trying to pay off the balance on a loan with Chase Bank. It took only a few minutes to get the loan. But paying it back required two (2) hours and the involvement of at least four (4) different departments (I stopped counting).
More here… http://bit.ly/cTtEpt
Unfortunately, I believe we have all had 'how stupid can this be' moments. Let me tell you about mine:
A few years ago, I had a home equity loan with Chase bank. Diligence and patience persevered and the final payment was finally sent in the mail to the bank. The next month I received a statement from
chase bank in the amount of TWO CENTS! Yes, that's correct .02 cents. The two cents was interest on the unpaid balance from the date of statement to the date of payment received!
In a state of disbelief, shock and anger, I got in my car and drove four blocks to the nearest branch. After waiting in line for at least four people ahead of me, I vaguely recall almost throwing the two pennies at the cashier and telling her – rather rudely, I'm ashamed – how ridiculous this was since it cost the company more than two cents to process and mail the statement, to make certain that the two cents were credited to my account that day in order to avoid another statement next month for perhaps one cent! and that they had lost a customer.
Needless to say, I will never deal with this mega-bank again. In retrospect, had the time and inclination been available to me at the time, a letter should have been written to the officers of the bank detailing the incident, the bank's effort and time involved in billing someone for this amount, and the ire that was created by a good and long-standing customer. Do you think they might have listened and responded? Do you think I might have gotten my two cents back? I wonder.


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As of Tuesday, September 25, 2012
© Copyright 2014 Gwinnett Daily Post
Gwinnett County police were working a five-vehicle fatal accident on Beaver Ruin Road during Monday's afternoon rush hour.
Police spokesman Cpl. Jake Smith said at about 6 p.m. that accident investigators were still working the crash on Beaver Ruin Road at the bridge over Interstate 85, which involved four cars and a motorcycle. The driver of the motorcycle, identified only as a 38-year-old white male, was killed during the incident.
Several drivers and passengers were also taken to the hospital with non-life threatening injuries, Smith said.
Smith said traffic was "severely affected" during Monday's rush hour.
More like this story
- Two arrested on DUI charges in five-vehicle crash on I-85 ( June 9, 2009 )
- Victim, cause ID'd in fatal rush-hour crash ( September 25, 2012 )
- Dacula driver charged in motorcyclist's death ( September 26, 2012 )
- Man killed in I-85 crash ID'd; Norcross woman charged ( March 28, 2014 )
- Police investigate fatal Lawrenceville accident ( April 10, 2012 )


text:
Pricing and availability may have changed since this deal was posted.
cleared cookies and tried again, new coupon valid until 3/11 now
(was previously 3/3)
- By colvla on 03/04/2011 9:18am
Worked for me.. Thanks!
- By Mssavesalot on 03/03/2011 12:12pm
Code is not unique, fyi. Can you be used many time if you make photcopies. Just saying.
- By nomorepancakes on 02/28/2011 8:06pm
Expires 3/7/11. Worked for me, so hurry!
- By Stuntluke on 02/28/2011 8:40am
Great Deal!
- By ocguy777 on 02/28/2011 12:13am
looks like it only generates an unique coupon code per computer
- By GTBuzz on 02/27/2011 9:21pm
Yar, none of the links working for me either.
- By hisroyalsucculence on 02/27/2011 9:05pm
Heading out for lunch now. Thanks! mmmmm I also posted in on my FB page.
- By bglovitt on 02/26/2011 12:35pm
Yum, just had mine for breakfast
- By TewksburyGuy on 02/26/2011 9:48am
worked for me.
- By zzzsacguy on 02/26/2011 12:57am
- By pvvikas on 02/25/2011 5:27pm
thanks :)
- By drchints on 02/25/2011 3:25pm
Worked fine for me - you have to watch the video first (I had the sound off and was on another page)
- By Carolef on 02/25/2011 11:49am
None worked for me
- By mrpatel on 02/25/2011 11:42am
HI hdhankecha, try using the alternate link under the Product Details to see if that helps.
Staff - By MuffinFW on 02/25/2011 5:04am
Dosen't work for me
- By hdhankecha on 02/25/2011 4:05am
man, just ate there yesterday too
- By supwjt on 02/25/2011 12:40am
got it, thank :)
- By iceoptimist on 02/24/2011 1:22pm
both the links are not working for me
- By Kashmiri on 02/24/2011 12:52pm
It seems to be working from here, but I'll add an alternate link to the deal right now
Staff - By Solipsist on 02/24/2011 10:44am
Link not working
- By cdonnell on 02/24/2011 10:39am
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text:
(WHAS11) -- The University of Kentucky basketball team has landed another player to it's 2013 recruiting class.
Madison Central's Dominique Hawkins chose the Cats over Western Kentucky, South Carolina and Purdue.
Kentucky's Mr. Basketball and Gatorade Player of the Year led Madison Central to a state championship this past season.
Many sports analysts say the Wildcat's 2013 recruiting class could be the best ever. Hawkins is joining top players like the Harrison twins, Dakari Johnson and Julius Randle.
Want the latest Kentucky Wildcats news, scores and info? Get the Kentucky Sports app from WHAS11 on your phone. Choose your smartphone type below and have the link emailed or texted directly to your phone! The perfect app for Big Blue Nation from WHAS11!


text:
Cory Booker's father dies at 76
Cory Booker's father died after struggling with Parkinson's Disease.
FDNY dispatcher stays on phone with stroke victim for 8 hours
A 911 dispatcher stayed on the phone with a stroke victim for 8 hours while rescue workers scrambled to find her.
Stroke Prevention Is Key, but if Stroke Happens – Think Rehabilitation
Each May, we recognize Stroke Awareness Month with much-needed reminders for stroke prevention.
The Word: Tim Curry suffers a major stroke
Tim Curry, star of "The Rocky Horror Picture Show," suffered a major stroke in his LA home last night.


text:
Articles Tagged Hornfrogs
CFTV: Babb, Niang talk TCU
Chris Babb and Georges Niang on hitting the road after back-to-back Big 12 home wins.By Matt Van Winkle, Video Editor in Men's Basketball.
- SEP 14 Photo Gallery: Cyclones bring Cy-Hawk Trophy back to Ames
- SEP 13 NOTEBOOK: Morrissey-led sack attack, Sam's steps and more
- CFTV: Cole Netten's post-kick reaction
- SEP 13 Netten nets Cy-Hawk victory
- SEP 13 Netten the hero in Iowa City!
- SEP 12 Cy-Hawk memories abound for Rhoads
- SEP 12 Williams: Cy-Hawk preview/prediction
- SEP 9 WBB: Iowa State, FOX Sports Unveil 2014-15 TV Schedule
- SEP 4 ISU/Drake in Big Four Classic to tip at 4 p.m.
- AUG 20 WBB: Cyclones Cap Italian Tour With Win over Chemcats Chemnitz
- AUG 19 WBB: Cyclones Remain Undefeated in Italy With 72-60 Win
- AUG 16 WBB: Cyclones Defeat Italian Select In Game One
- AUG 14 Men's basketball schedule released
- AUG 13 Iowa State releases 2014-15 women's basketball schedule
- SEP 14 Volleyball: Iowa State Falls to No. 19 Minnesota in Four Sets
- SEP 12 Volleyball: Iowa State block powers sweep of Milwaukee
- SEP 6 Volleyball: Cyclones take Challenge with NIU Sweep
- SEP 4 Volleyball: Cyclones sweep Omaha
- AUG 31 Volleyball: Florida State Defeats ISU in AVCA Showcase
- AUG 30 Valiant Iowa State Falls to No. 3 Stanford
- AUG 18 Volleyball: NCAA Ames Regional Tickets On Sale Now
- Podcast: 9-11-14 Cyclone Fanatic Radio Show
- Podcast: Hoops rankings; reviewing the renderings
- Podcast: Cy-Hawk week is all of a sudden interesting
- Podcast: 9-4-14 Cyclone Fanatic Radio Show
- Podcast: Sage Rosenfels, Trey Scott on Texas/BYU
- Podcast: Quarterback analysis; looking ahead
- Podcast: 8-28-14 Cyclone Fanatic Radio Show


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Besides the fact that God won't bless the situation, here are some things to consider before you make a commitment to live together before you get married. read more
Charisma Magazine
Page 24 of 77
Kids Say This Is the Best Way to Be a Better Dad
There are many things that fathers could do to improve their relationship with their children every day. But, find out the one sure-fire way to your child's heart. read more
Mark Merrill: 4 Reasons Why Our Empty Nest Isn't Empty
Many times empty nesters have a difficult time watching their kids leave home. Find out why Family First's Mark Merrill says it doesn't have to be a devastating experience. read more
Patrick Morley: How God Makes Men
In his new book, How God Makes Men, Man in the Mirror Founder and CEO Patrick Morley shares powerful principles about biblical manhood. Find out how you can get the book. read more
Why Authentic Humility Is a Godly Trait
These days, humility and desires to become a better man are being drowned out and stampeded over by self-seeking egos. Discover why humility can be found in a real man. read more
10 Ways to Save Money on Date Night
Many people are on a budget, but keeping a date night is necessary for the benefit of your marriage. Here are some tips to keep you on your budget. read more
Why Teamwork in Marriage Matters
In marriage, consider your spouse your teammate. Find out why this is especially true when it comes to financial matters. read more
How to Eradicate the Porn Pandemic
Pornography ravages families, fuels sexual addictions and the sex trafficking and slavery industry. Are you willing to get rid of it from your life, and do it God's way? read more
Don't Be Naïve About Your Kids and Sex
It's difficult to fathom sometimes, but our teen children have hormones and could be sexually active. Fathers, here's some good advice on how to stay in tune with them and lead them down the right path. read more
Manturity: Submission Is a Two-Way Street
It's an age-old argument—and one that can get heated. So, what are the real rules of submission in marriage? read more
6 Things Your Friends in Crisis Wish You Knew
Whether you have a friend who just lost a job, went through a divorce, or is dealing with a chronic ...
4 Ways to Test if God Is Calling You
Here are 4 tests to determine if God is calling you to a certain task or ministry.
When Church Becomes a Soap Opera
How do you respond when you find yourself in the middle of church drama?
The Osteen Predicament: Mere Happiness Cannot Bear the Weight of the Gospel
Is Al Mohler being too harsh with the Osteens, or is he dead on?
Discerning the Progressive Applications of Your Prophetic Revelations
Sometimes you have to grow into your prophecies, while your prophecies grow in you.
5 Things You Need to Know About Speaking in Tongues
The truth behind one of the church's greatest controversies is boldly stated throughout ...
4 Wicked Ways the Enemy Puts You to Sleep
Paul clearly warned us not to be ignorant of the devil's devices. Jennifer LeClaire unveils ...
Where True Intimacy Starts in Marriage
Teresa Shields-Parker thought her issues with intimacy were caused by her weight. The Holy Spirit ...
Prophetic Prayers for the Middle East Crisis
As conflicts in Iraq, Syria, Iran and Israel heat up, James W. Goll says we're in the final ...
Spiritual Adultery and Fornication in the 21st-Century Church
What some were calling "deeper truths" in the early church, Jesus said were the depths of ...
How to Legally Study the Bible in Public School
Despite an onslaught of threatening lawsuits attacking the most benign of personal religious ...
Why Pastors' Wives Misbehave
We may forget that our pastor's wife is human. Here's why we need to let her be who God ...
Should Christians Celebrate the Feasts of the Lord?
What's the relationship between Christ's new covenant and the Old Testament Jewish ...
Franklin Graham: Are We in the Last Hours Before Christ's Return?
There appears to be no end to the bad news.
The Islamic Ghost That Haunts Obama
Is the U.S. president's Muslim background getting in the way of his duties to protect the ...
7 Points to Help John Kerry Defend Islam
John Kerry's recent news-conference speech supporting Islam has raised some really poignant ...
Keeping the Shemitah Produces Supernatural Results
When a banana farmer in Israel finally resolved to observe the Shemitah, the miraculous happened.
Are You Easy to Offend?
In Luke 17, Jesus warned that offenses will come. Here's how to handle offenses in a ...
5 Unfair Expectations of Your Husband
It's the ladies' turn. What are some of the unreal expectations you've had with your ...
In 3 Months, This Man Became Cancer Free
Here's what Russell Pyle did immediately after being diagnosed with bladder cancer and what you ...


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America's Next Top Model
Home > Television > A > America's Next Top Model
J Alexander
Tyra Banks
Rob Evans
Kelly Cutrone
All Cast & Crew >>
Summary:Created by Tyra Banks, America's Next Top Model follows a group of young women of various backgrounds, shapes and sizes who live together in a loft and vie for a modeling contract. The show exposes the transformation of everyday young women into potentially fierce supermodels, with participants facing weekly tests that determine who can make the cut. With mentoring by supermodel Tyra Banks and exposure to high-profile fashion-industry gurus, the finalists compete in a highly accelerated modeling boot camp--a crash course to supermodel fame.
Wednesdays at 8/7c on UPN.
America's Next Top Model Who will rise and who will fall? Find out in an all new #ANTM TONIGHT at 9/8c! #Cycle21
Monday 15th of September 2014 01:58:02 PM
Monday 15th of September 2014 01:58:02 PM
America's Next Top Model Watch things go sideways on tonight's #ANTM at 9/8c!
Friday 12th of September 2014 02:42:22 PM
Friday 12th of September 2014 02:42:22 PM
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text:
- Musician's Friend Best Selection, Price & Service. Guaranteed.
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Order today and come to the performance in tweed apportioning.
Our product catalog varies by country due to manufacturer restrictions. If you change the Ship-To country, some or all of the items in your cart may not ship to the new destination.


text:
Killington Vacation Home Rentals(94)
94 Results
Recent Killington Reviews
Killington Summer Bike Trip
This is a great property. When we arrived we had to call the maintenance man due to a running toilet. The maintenance man arrived quickly to take care of the problem. The owner is also easy to communicate with by e-mail, which made for an easy and care-free trip. I cant wait to go back next year.
Great house!
My kids loved the par 3 hole in the backyard! Pretty house with a great open floor plan. Two adults and two kids only needed the main floor and upstairs bedrooms. There was a total separate apartment in the basement that we didn't need to use. but would be great for two families sharing the rental. The house had everything we needed and the landlord was great. Thanks!
Great, spacious rental
We had a great time at the house. We were only there two nights for a wedding, but it was clean, very spacious, and conveniently located to a handful of event spaces, which made it a very prime location for us. No wifi though, and cell service was spotty, so that would be my one complaint.


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Last night I was hesitant to say the revision was complete, and I was correct. I tied up loose ends, adjusted some writing, and retitled it to "Hunter's Honor" over lunch today. I'll read it one last time this evening then post it up for critique. The story has seriously grown: the batch of revisions took it from a 2500 word story to 4500 words.
Write 1 Sub 1
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dmbonanno on twitter
- @temporus well I'm at it again tonight. :) 6 hours ago
- who wants to have a revision party? #amwriting 1 day ago
- Clockwork Daggers and Cookies with Beth Cato! dmbonanno.com/2014/09/12/clo… 4 days ago
- I could really use a +1 to speed on revision right now... #amwriting 1 month ago
- @tsbazelli sure you do. go write, have fun. we'll love it. 2 months ago
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text:
from Designs by ZaneyMay
PDF Digital Download
Have you made this pattern?
Share with the Craftsy community.
Pattern to make a pair of square or diamond beaded earrings, using right angle weave, seed beads size 8 and 11.
Pattern includes full instructions, easy to read diagrams, material list, bead guide and finished pictures of the piece.
Purchase of this beaded earring tutorial entitles you to use the instructions for personal use, does not entitle you to reproduce the pattern for resale or redistribution to others. Make and sell as many as you like, but state that the pattern is a design by ZaneyMay.
I started stringing beads and buttons when I was just a toddler, loom beading preteens.
Crocheted my first baby blanket at the age of 7 or 8.
All my patterns are full instructions with pictures bead weaving have diagrams.
If you ever have a problem or question, please email me, email is on every pattern.
"Like" my facebook page for all specials and giveaways. ZaneyMay


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No real progress to report, Monday night, just four days before the federal government falls off that fiscal cliff.
President Obama is back at the White House. He returned from Hawaii Monday, but the House of Representatives isn't even in session.
With the nation being pushed to the brink as the fiscal cliff deadline looms, Congressman Sanford Bishop is criticizing Republicans for what he calls a lack of willingness to compromise.
"Quite frankly I'm upset, disappointed and downright disgusted. I feel like Speaker Boehner and the Republican congress wasted our precious days in the past few weeks with in-fighting and then out of frustration the speaker sent us home because they could not agree to a compromise for the good of the country," said Congressman Bishop.
At least the Senate is in session, but each side just seems to be blaming the other.
"It's the countdown to midnight, start of a new year. This year, Mister President, the American people are waiting for the ball to drop, but it's not going to be a good drop," said Nevada Democratic Senator Harry Reid.
Republicans are firing back, saying a rush into a compromise won't benefit Americans.
"Republicans aren't about to write a blank check for anything Senate Democrats put forward just because we find ourselves at the edge of the cliff. That wouldn't be fair to the American people," said Kentucky Republican Senator Mitch McConnell.
But Bishop says something needs to be done and quickly to avoid deep spending cuts and higher taxes for America's most vulnerable citizens.
"We need to reach a sensible compromise. We need to restore hope in American people and confidence that congress can take care of the people's business," said Congressman Bishop.
"I certainly hope that cooler heads will prevail and a census and compromised will be reached. I'm hopeful that will happen," he continued.
Now both parties have just days to come to an agreement before going over what could be a very dangerous fiscal cliff.
Without a deal by Monday night, everyone's taxes will go up and drastic spending cuts will automatically kick in.
House Speaker John Boehner now says he will call the House of Representatives back in session Sunday, just one day before the deadline.
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text:
Fortunately, there are free concerts, and lots of them, for you to flee freely to throughout spectacular mountain venues
As always our Reader Photos are top notch!
Mountain Gazette #190 Moonlight Chronicles.
Our latest reviews of books, music, apps, and more!
Politics has been called the world's second-oldest profession. If this is the case, then, in this country, the third is making moonshine.
Six classes short of receiving a bachelor's degree in mathematics, he quit school, much to the dismay of his parents. In fact, he was bound for Haiti — to serve a nobler cause
With coffee in hand, we walked the craggy Mexico shoreline, absorbing spray at the watery intersection of moon's playful drag and gravity's covetous leap.
Vote in our Cover Contest, and be entered for your chance to win a prize!
Why do they call it golf? Because all the other four-letter words were taken.
When I first met her, Keeney's highest aspiration was to move to Paris and become a Lady of the Evening, or of the Morning, for that matter.
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text:
Washed Out rides the chillwave through hip-hop and psychedelic music
Ernest Greene cites some unlikely influences for Washed Out, his mellow musical project.
"At its core it's psychedelic music," says Greene, whose debut EP (2009′s "Life of Leisure"), and first full-length release (2011′s "Within and Without") lit up the blogosphere and put Greene in the first class of a new micro-genre, colorfully known as chillwave (see also Neon Indian, Toro Y Moi or Memory Tapes).
Greene also explains that being a hip-hop enthusiast helped him to develop a producer's ear, as he was led into sampling by the obscure disco/soul/electronic records that many of his favorite hip-hop acts were sampling. Soon he was sampling himself, creating his own musical mosaics by adding various textures to his original tracks.
"It kind of breathes life into it and gives a warmth I couldn't get from running instruments into my computer," says Greene, speaking from his home studio in Atlanta.
While "Within and Without" leaves behind some of the grittier, more soul-flavored elements of the Washed Out debut's quintessentially chillwave sound (imagine a cross between underground hip-hop/electronic and new wave), the album still maintains enough of the soothing melodic backdrops and indistinct, faraway vocals to justify its genre's namesake. Greene's newer sounds fulfill more of a classic synth-pop aesthetic. It's not hard to hear the echoes of Flock of Seagulls and Howard Jones in the '80s-styled layers of tracks like "Amor Fati" and "Eyes Be Closed," which even features those infamous MTV-era artifacts, roto-tom drums.
"It's more about a mood or a vibe than a modern day radio hit, which is all about being very clean and perfect sounding," he says.
Feel it all around
Musically, Greene finds a major guiding hand in Canadian contemporary psychedelic artist, Caribou (Daniel Snaith).
"It takes a lot of skill to have that much going on in music and make it sound really balanced," says Greene of Caribou's blend of '60s pop and sampling.
Greene isn't the only fan; Caribou will open for Radiohead next month.
Driven to move sound forward, Greene even describes a moment when he himself felt musically beaten to the punch-namely the2007 release of "Person Pitch" from Animal Collective's Panda Bear.
"I loved it and hated it at the same time," says Greene of the 2007 mesmerizing and childlike LP, which he calls "powerful and simple."


text:
"While the sample makes this look like a label, I edited so there is a "to: " line and a from line (e.g. From: Matthew and Andrew). I love these as birthday present gift tags."
"It was fun to put my both kids names on this sticker, but I still need to make one of this stickers with only one child name on it it, when they are not going together to B-days"
"Excellent quality - make simple presents look more elegant and saves time as no card necessary for all of the nursery school party gifts."
"We are using these stickers to put on blue take out boxes for the candy buffet at my daughter's Baby Shower. Our stickers read "sweet treats". They match the invitations we ordered from you. I'm very happy with the quality of all of the items we ordered. Thank you!"
"I wanted stickers to seal Valentine's treat bags for class - This design is perfect for boys, as most are quite girly (not that there's anything wrong with that!)."


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Paul is now part of the fourth generation in America that is involved in farming and hopes the next generation will be involved also. Through his blog he provides analysis and insight to farmer tax questions.
A common question that arises in our meetings with clients is about making sure that the farm remains in the family for multiple generations. One option for accomplishing this is the use of a Dynasty Trust. Many states such as South Dakota, Delaware and Alaska allow for trusts that are either perpetual or last for 100's of years. This allows the farm family to place land into the trust and make sure that the farmland will remain in the family for multiple generations. However, there are several questions that you must answer before doing this:
These are some of the important questions that must be answered. There are most likely many others that apply to your situation. Now is the time to get help from your advisor on how best to accomplish this.


text:
Eventually, doctors in the maternity ward are going to be asking college coaches like Nick Saban and Les Miles to give mothers a little space when their sons are coming out of the womb. Yes, that's an exaggeration. But how young is too young for an athlete to be recruited to play a sport in college? For many coaches, the answer to that question is younger than 13 years old.
On Saturday, the defending national champion Crimson Tide extended a scholarship offer to an eight-grader from Baton Rouge named Dylan Moses. If you feel as though Saban should not be offering children who are that young a scholarship, you have an even bigger bone to pick with Miles. Moses received an offer from LSU last summer.
"For Dylan, excitement spilled over," the boy's father, Edward Moses Jr., said according to ESPN.com. "When he heard those words from Coach [Nick] Saban, 'We're offering you,' you could see him light up. It was shocking because we were going in thinking we were just going to get a tour of what Alabama has to offer.


text:
Pennsylvania Gov. Tom Corbett (R), who is best known for taking education away from the poor and defending energy companies who dump radioactive waste into drinking water, tells law school graduates to "remember to be at least as kind as we are smart."
Corbett Needs To Practice What He Preaches
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text:
Farmhouse Oliveta is an apartment situated in an ancient village, in the heart of the Chianti Classico area with wonderful panoramic view, surrounded by olive groves and wonderful view.
Here you can take a walk to the village, discover its art, try the famous vine Chianti Classico DOCG in the cellars of the Castel of Brolio or Meleto, or visit the splendid city of Siena, Florence and Pisa... you can do whatever you want or just relax and do nothing.
The apartment has two private entrances, a large kitchen with living room, 3 bedrooms with private bathrooms and shower, heating, Tv, a large gardenin front of the house and swiming pool.
There is also a barbeque and covered gazebo with dining table and chairs, which is ideal for dining or sitting with a glass or wine.
Services Inclues: Petit Lit, Parking, Petites Animaux, Lave-vaisselle, Chaise Haute, Utilisation de la Cuisine, Utilisation du Réfrigérateur, Barbecue, Terrasse Equipée, Piscine Extérieure, Jardin Equipé, Jardin, Bois de Chauffage, Service de Lave-linge, Fer et planche à repasser
Services Optionnelles: Chauffage ( 4,00 pour l'utilisation)
Check In: 15:00 - 20:00
Check Out: 09:00 - 11:00


text:
Chris Cotsapas PhD
Assistant Professor of Neurology and of Genetics
Research Interests
Genetics; Computational biology; Cell-based approaches to discover and understand the mechanisms that give rise to disease; Disorders of the immune system and brain
Research Summary
We look for genetic factors that predispose to disease and try to understand the biology they perturb. We ask what genes are perturbed, what processes they participate in and whether these perturbations are sufficient to induce differences at the molecular and cellular levels.This gives us novel targets for biomarkers, diagnosis and treatment.
Our approach encompasses statistical and computational tools, genetics and molecular biology. We are a hybrid lab with strong quantitative and experimental skills and we cycle between hypotheses generated by rigorous analysis and confirmation and discovery in experimental systems.


text:
Lying Is Bad... For Your Health
Parents are always telling their kids lying is bad, now they can tell them lying is bad for their health also. Researchers at the University of Notre Dame conducted a survey and found that lying is bad for your health. The study found that lying releases hormones that can increase heart and respiratory rates and increase overall tension. They did a test where one group have to lie for 10 weeks and the other group have to not lie for 10 weeks. After 10 weeks, they found the non-liars to have better health. To me, this could mean that lying is bad for your health or that honesty is good for your health. Honesty is good but don't be too honest, like you're not going to honestly tell your boss that you hate him. I'm pretty sure losing your job and living in the streets because you don't have a job to pay your rent is bad for your health too.
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|Term: Fall Term 2013-14 (2141)
|Catalog Number: 5221
|Class Number: 28265
|Room: LAW G13, LAW G18.
Class Schedule:
|Instructor: Thomas Ross
|Type: Lecture
|Credits: 3.0 Credits
|Priority: General Enrollment Course
Course Description from Course Catalog 5221
Additional Info
I have built this course around the theme of "legal theory, the very idea." We will read some of the great theorists and anti-theorists of the 20th century. I have developed the reading list for the first half of the semester. We will construct together the balance of our reading list.
I will assign short (one or two pages) papers throughout the semester -- a total of six or seven papers altogether. My evaluation of those papers -- and of your contributions to the group discussions -- will determine your grade in the course. There will be no final exam.