text:
Steven Moortel
Legislative Research Analyst
(602) 926-5987
Arizona House of Representatives
House Majority Research
1700 W. Washington
Phoenix, AZ 85007-2848
Senator Blendu, Chairman
Representative Knaperek, Vice Chairman
CC: Representative Konopnicki, Senator Waring
DATE: December 19,2005
SUBJECT: Performance Audits & Sunset Review of the Arizona Department of Administration
Attached is the final report of the sunset review of the Arizona Department of
Administration, which was conducted by the Senate Government and House of Representatives
Government Reform & Government Finance Accountability Committee of Reference.
This report has been distributed to the following individuals and agencies:
Governor of the State of Arizona
The Honorable Janet Napolitano
President ofthe Senate
Senator Ken Bennett
Senate Members
Senator Jim Waring, Vice Chairman
Senator Bill Brotherton
Senator Jake Flake
Senator Linda Gray
Senator Harry E. Mitchell
Speaker of the House of Representatives
Representative Jim Weiers
House Members
Representative Bill Konopnicki, Chairman
Representative Ted Downing
Representative Phil Lopes
Representative John McComish
Representative John Nelson
Arizona Department of Administration
Arizona State Library, Archives & Public Records
Office of the Auditor General
Senate Majority Staff
Senate Research Staff
Senate Minority Staff
Senate Resource Center
House Majority Staff
House Research Staff
House Minority Staff
Chief Clerk
Senate Government and House of Representatives Government Reform & Finance
Accountability Committee of Reference
Committee of Reference Report
Arizona Department of Administration
Pursuant to Arizona Revised Statutes section (A.R.S. § 41-2953), the Joint Legislative Audit
Committee (JLAC) assigned the sunset review of the Arizona Department of Administration
(ADOA) to the Senate Government and House of Representatives Government Reform &
Government Finance Accountability Committee of Reference for review. Pursuant to A.R.S. §411279.03,
the Office of the Auditor General (OAG) completed a performance audit.
The Arizona Department of Administration (ADOA) was established in 1972 under A.R.S.
§41-701 in order to provide centralized administrative services for the State of Arizona. The
Department is divided into nine functional areas. In addition to the Director's office, which
includes 7 filled positions, department personnel work in the following areas: Arizona Government
University; Enterprise Procurement Services; General Accounting Office; Human Resources
Division; Information Technologies and General Services; Legal Services; Maintenance and
Facilities; Risk Management; and Telecommunications Program Office. ADOA's mission
statement is "To provide effective and efficient support services to enable government agencies,
state employees and the public to achieve their goals."
While the Department's operating budget consists of monies appropriated from the State
General Fund, it also receives revenues from other funding sources, including charges assessed to
state agencies for the various services it provides. The Department received an estimated $126.2
million in revenues in fiscal year 2005. The Department also received estimated revenues of
approximately $101.3 million in fiscal year 2005 from state agency charges for the various services
that it provides.
Committee ofReference Sunset Review Procedures
The Committee of Reference held one public meeting on November 1, 2005 to review the
Departments response to the 12 sunset factors, as well as four additional questions, as required by
A.R.S. § 41-2954, subsections D and F, and to accept public testimony. The Committee of
Reference received testimony from Dale Chapman, Performance Audit Manager from the Office of
the Auditor General; William Bell, Director of the Arizona Department of Administration; Kathy
Peckardt, Director of Human Resources, ADOA; Tim Boncoskey, Assistant Director of Enterprise
Procurement Services, ADOA; Ray DiCiccio, State Risk Manager, ADOA; and Michael Totherow,
Assistant Director ofthe Information Services Division (ISD) ChiefInformation Officer, ADOA.
Committee ofReference Recommendations
The Committee of Reference recommended that the Arizona Department of Administration
be continued for ten years.
1. Agency Response
2. Meeting Notice
3. Minutes ofthe Committee of Reference Meeting
October 17, 2005
..... ~ .
If !f
(602) 542-1500
Steven Moortel, Assistant Research Analyst
Arizona House of Representatives
1700 West Washington
Phoenix, Arizona 85007
Dear Mr. Moortel:
Thank you for your letter of September 28, 2005 concerning the Arizona Department of
Administration sunset review. My staff and I are happy to provide you with the
information needed to fulfill the requirements of A.R.S. §41-2954 (F). This letter is to
provide you with responses to the factors posed by that statute.
Factor 1:
An identification of the problem or needs that the agency is intended to address.
The Arizona Department of Administration (ADOA), which was created in 1972 by
A.R.S. § 41-701, exists to provide centralized administrative services for the State of
Arizona. By consolidating administrative functions within one department, the State
avoids duplication of administrative effort by the 100+ agencies, boards and
commissions that constitute state government. A detailed listing of all relevant sections
of law, which describe the purposes of ADOA, are contained in the attached Master
Program list. In general, centralization allows the State to enforce administrative
statutes and rules in a consistent manner and consolidate expertise in administrative
functions. Processes common to all agencies are aggregated to maximize the
efficiency of information systems. Standards are developed and enforced by efficient
and cost effective groups of subject matter experts. .
Steven Moortel, Assistant Research Analyst
October 17, 2005
Page 2
Factor 2:
A statement, to the extent practicable, in quantitative and qualitative terms, of the
objectives of such agency and its anticipated accomplishments.
As the central administrative authority, ADOA's objectives are intended to enhance the
broader policy objectives of the entire State government. ADOA has identified five
strategic issues that form the core of the objectives for the agency:
Attract, retain and educate employees: State employees are the core assets of State
government. Attracting, retaining and educating employees is vital as State employees
implement the statutes and rules that form the parameters of State government.
Information technology efficiencies: State government must continually strive to
achieve the efficiencies provided by information technology. ADOA is responsible for
creating economies of scale with those systems and to ensure their efficient operation.
Cost efficient and effective public facilities: ADOA is responsible for the construction
and maintenance of large portions of the State's physical assets. Providing safe and
efficient facilities results in short and long term fiscal savings by eliminating the need for
costly private lease space and expensive emergency repairs. Safe and efficient
facilities also enhance State employee productivity.
Maximizing productivity, cost effectiveness and customer satisfaction: as the central
administrative authority, ADOA collects and distributes management information to
State government that allows for more effective decision making by State agencies.
ADOA'srole in developing Statewide policies creates standards and practices that
result in more efficient government services. ADOA also provides procurement
services that take advantage of economies of scale inherent in very large organizations.
Security and Safety: ADOA is responsible for maintaining the safety and security of the
State's workforce and its physical and information assets. State employees who are
confident in their security are more able to efficiently provide government services to
the people of the State. Sound information security practices protect the confidential
information of State workers and the citizens of the State.
Attached are the 2006-2010 ADOA Strategic Plan and the 2005-2006 Master List of
Programs. Each document provides quantitative and qualitative descriptions of ADOA
programs as well as specific strategy components for achieving those goals and target
performance measures that indicate the extent to which the goals were achieved.
Steven Moortel, Assistant Research Analyst
October 17, 2005
Page 3
Factor 3:
An identification of any other agencies having similar, conflicting or duplicate objectives,
and an explanation of the mannerin which the agency avoids duplication or conflict with
other such agencies.
ADOA's relationship with other state agencies is similar to the hub of a wheel: the hub
both constrains and enables the movement of the wheel. Likewise, the department's
role as the central administrative agency both constrains and enables State agencies.
ADOA enforces statutes and rules that constrain the operation of other State agencies,
but ADOA must also provide the freedom of movement of State agencies by providing
administrative services in the most efficient and effective way. The enforcement role
frequently leads to conflict with agencies that do not have the obligation to represent
the interests of the whole of State government. ADOA must be cautious that the
statutory roles of the other agencies are not overwhelmed by ADOA's administrative
ADOA also delegates central authority on a limited basis when appropriate. Human
Resources authorizes a small number of Personnel Analysts that are employed by
some of the larger agencies so that they can concentrate on the specific concerns of
their agency. Enterprise Procurement Services also delegates some procurement
authority to non-ADOA employees in cases where the procurements are very specific to
the agency; an example is the Arizona Lottery, which procures a large amount of
advertising. In all cases the delegated activity is contingent upon the non-ADOA
employee following ADOA instruction.
Any agency, given the appropriate staffing, could assume many of the administrative
functions ADOA currently provides. But this would result in the loss of centralized
regulatory authority, carefully crafted economies of scale and lead to unnecessary
duplication of effort.
Factor 4:
An assessment of the consequences of eliminating the agency or of consolidating it
with another agency.
Steven Moortel, Assistant Research Analyst
October 17, 2005
Page 4
The administrative functions conducted by ADOA will be required with or without the
agency. Thus eliminating the agency will result in the administrative functions being
conducted by each agency, on their own, without central coordination. Since ADOA is
entirely administrative in nature, and since other agencies are currently relieved from
providing those administrative services, there is not another good candidate agency for
Any dissolution of responsibility for financial transactions and reporting (accounting,
purchasing, payroll), especially in regards to the federal government, would have
serious consequences to the state as well as to all governmental units at all levels in
the state (Counties, Cities, towns, Universities, Community Colleges, and public
schools). Currently, all state financial information is consolidated and reported in the
Annual Financial Report (Cash Basis), the Comprehensive Annual Financial Report
(CAFR) (which are the State's audited financial statements), and the State's Single
Audit Report (Federal). Any changes to these documents could have major negative
financial implications to the state and its political subdivisions.
Gary Yaquinto, Director, OSPB
2006-2010 ADOA Strategic Plan
2005-2006 Master List of Programs
Senate Government and House of Representatives Government Reform
and Government Finance Accountability Committee of Reference for the
Sunset Review of: Prescott Historical Society, Arizona State Personnel
Board, Government Information and Technology Agency, and Arizona
Department of Administration
Minutes of the Meeting
Tuesday, November 1,2005 ,
9:30 a.m., House Hearing Room 1
Members Present:
Representative Bill Konopnicki, CoChair
Representative Ted Downing
Representative Phil Lopes
Representative John McComish
Representative John Nelson
Members Absent:
Senator Jake Flake
Senator Jim Waring, CoChair
Senator Bill Brotherton
Senator Linda Gray
Senator Harry Mitchell
Steve Moortel, House Assistant Legislative Analyst
Nadine Sapien, Senate Government Analyst
Chairman Konopnicki called the meeting to order at 9:30 A.M. and the
attendance was taken.
Richard Sims, Director, Prescott Historical Society, presented a brief
overview of the Prescott Historical Society, also known as the Sharlot Hall
Museum, its work both in and around Prescott, and some of the museum's
Senator Waring asked if the Prescott Historical Society is charging an admission
fee to the museum. Mr. Sims stated through House Bill 2490 (2004), the
Historical Society is allowed to charge an admission fee to the museum. The fee
is $5 for adults and children 18 and under are free.
Senator Waring asked Mr. Sims if it is true that the Historical Society wants to
raise membership dues. Mr. Sims stated the membership program is run
through the non-profit society which can charge more market rate dues instead of
the low and outdatea'narm:>ers in the State statute.
Representative McComishasked if the Historical Society's $4 million
capital campaign is being run through the non-profit society. Mr. Sims stated the
campaign is being run through the non-profit.
Representative McComish asked how much of the Society's operating budget
comes from the State and the non-profit. Mr. Sims stated the Society is matching
the State funds of over $600,000 with the non-profit activities.
Senator Lopes requested that the Historical Society report back as to what the
impact is on the utilization of the museum as a result of the admission fee. Mr.
Sims stated he would be happy to report that information back to the Committee.
Senator Brotherton asked what is the Historical Society's current budget. Mr.
Sims stated the current budget is $640,000 and has been in place for the last
three years. Mr. Sims stated the budget had been reduced from $800,000 due to
budget cuts and as a result the museum had to cut five State positions.
Senator Brotherton asked if the loss of employees is an ongoing issue for the
museum. Mr. Sims stated the loss of State personnel is an ongoing problem as
a result of prior budget cuts.
Senator Brotherton asked Mr. Sims where he would want the budget to be on an
annual basis. Mr. Sims stated he would like to see the budget fully recovered
back to 18 full time employees.
Senator Gray asked how much money has come in from the $5 admission fee.
Mr. Sims stated that tracking back to last October the museum has budgeted for
a little over $50,000 based on daily attendance. Mr. Sims did not have the
figures for the current quarter but he stated that he would report back to Senator
Gray with those numbers.
Mr. Sims stated all of the money from State allocations goes towards personnel
and risk management costs and everything else needed to run the museum
comes from the non-profit revenue stream.
Representative Lucy Mason stated her appreciation for Mr. Sims' ability to run
the museum with the resources that have been allocated and urged the
committee to continue with the funding of the Historical Society.
Representative Konopnicki stated the Committee will do what it can to try to
restore the museum's funding but he is not sure how soon, or if ever, funding can
be re-established to agencies that have been cut.
Representative McComish stated the Historical Society has done a great job of
working with the private sector and non-profits. Representative McComish
added that this does bring up the question of how much responsibility the State
Senate Government and House of Representatives
Government Reform and Government Finance Accountability
Committee of Reference
November 1, 2005
Page 2
takes for buying certain items, such as mop heads, and how much do non-profits
Senator Waring moved to recommend the continuation of the Prescott Historical
Society for ten years and the motion was seconded by Representative Lopes.
Roll call vote was taken on the recommendation and passed 9-0-1
(Attachment 1).
Senator Brotherton stated he supports the continuation and that he would like to
see more of the non-profit monies that are raised being used for the extras that
cannot be achieved through State funds instead of so much of it going towards
the operational budget of the museum. Senator Brotherton also stated he does
not believe it is fair to cut taxes and not to give money back to State agencies
that have been cut and stretched thin for a long time.
Senator Gray commended Mr. Sims on the job that he is doing.
Representative Konopnicki commended the Prescott Historical Society on the job
that it is doing and stated that while there has been talk of a tax cut, the
Legislature has to be careful in the next few years with how they try to reestablish
State agencies.
Judy Henkel, Executive Director, Arizona State Personnel Board, presented
a brief history and overview of the Arizona State Personnel Board.
Representative Downing asked what the frequency is of whistleblower
complaints and what savings the State may have incurred because of these
complaints. Ms. Henkel stated the Board received approximately seven to ten
whistleblower complaints last fiscal year and each hearing process costs
approximately $1,100.
Representative Downing asked how many ofthe whistleblowers' allegations were
upheld. Ms. Henkel responded that in a majority of the cases the employee does
not win because the whistleblower statute is very specific as to what has to be
proven and in a majority of the cases those specifics were not met.
Representative Downing commented whistleblowers play an important role in
government reform and fiscal responsibility and these people need to be
protected in order for them to come forward with information.
Senator Waring asked how many responses the Board had received from the
satisfaction surveys which are mailed to all parties involved in hearings. Ms.
Henkel stated the Board hears about 48 cases or more each year and
approximately half respond to the surveys.
Senate Government and House of Representatives
Government Reform and Government Finance Accountability
Committee of Reference
November 1, 2005
Page 3
Representative Lopes pointed out that appeals and complaints rose from 62 in
2004 to 101 in 2005 and asked Ms. Henkel if this increase in one year is normal
and if this statistic concerns her.
Ms. Henkel stated the fluctuation varies and in some years the numbers have
been much lower. Ms. Henkel added settlements have increased to 30% and as
a result even though the Board has received 101 complaints most likely some of
those have settled.
Ms. Henkel stated the only concern she has is if there were an increase in the
number of appeals filed it would increase the Board's budget.
Representative Lopes asked what the difference in cost is between a case that
settles and one that goes through the entire process. Ms. Henkel stated the
average cost for a hearing is $1,100 and the savings for a case that is settled is
approximately half of that.
Representative McComish asked if the Board has a procedure to give feedback
to an agency in order to learn from a complaint that has been filed. Ms. Henkel
stated in the past agencies have contacted the Board and in some cases the
Board has met with agency directors.
Senator Waring moved to recommend a continuation of the Arizona State
Personnel Board for ten years and the motion was seconded by Representative
Roll call vote was taken and the motion passed 9-0-1 (Attachment 2).
Jay Dunkleberger, Senior Performance Auditor, Arizona Office of the
Auditor General, presented a PowerPoint presentation of the Office's
Performance Audit and Sunset Review of the Government Information
Technology Agency (GITA) and Sunset Review of the Information Technology
Authorization Committee (ITAC) (Attachment A).
Senator Waring asked if it is a fair assessment that GITA is not performing the
functions in the security and privacy areas that it should. Mr. Dunkleberger
stated that he would not characterize it that way but GITA does need
improvement in enforcing policies and standards.
Senator Mitchell commented that an Auditor General's report titled "Department
of Administration Information Services Division Telecommunications Program
Office," seems to be asking this office the same thing that the Auditor General is
asking GITA to do. Senator Mitchell asked if there are two different agencies
involved with security.
Senate Government and House of Representatives
Government Reform and Government Finance Accountability
Committee of Reference
November 1, 2005
Page 4
Mr. Dunkleberger responded GITA's role is to set the statewide standard and the
Department of Administration (DOA) enforces security within its agency and has
a role in the privatized telecommunications network. Mr. Dunkleberger added
there is some overlap and in the recommendation, the Auditor General is looking
for GITA to provide guidance for all agencies, including DOA's administration of
the telecommunications project.
Senator Brotherton asked what mechanisms are available for enforcing policies
that are already in place. Mr. Dunkleberger stated GITA asks agencies to self
report their compliance with security standards each year and GITA will then
meet with those agencies to attempt to improve problems· that have been
identified. GITA has also formed a statewide security committee that examines
how to address security issues.
Senator Brotherton asked how GITA enforces policies if agencies do not comply.
Mr. Dunkleberger stated unless there have been changes made to GITA's
statutory requirement since the Auditor General's report, there is little in statute
that allows them to make physical changes to State agencies.
Senator Brotherton commented if there is an enforcement issue, it will be
something that the Committee needs to look at.
Mr. Dunkleberger commented the Auditor General did recommend the formation
of a Chief Security Officer position and for GITA to look at the statutory need of
this position and how it can be established in statute.
Senator Waring asked how many of GITA's projects fall between $25,000 and
$200,000. Mr. Dunkleberger stated in 2004 there were 87 projects and half fell
under $200,000.
Chris Cummiskey, Director, GilA, and State Chief Information Officer,
provided GITA's response to the Auditor General. Mr. Cummiskey stated GITA
concurs with the overall findings and recommendations of the Auditor General
and is working to track and implement strategies for each one.
Mr. Cummiskey stated GITA's role is to sit as an independent agency to review
the work product of the other 114 agencies, boards, and commissions as it
relates to Information Technology (IT) planning and projects and make sure they
are working within a set of standards and protocols that have been agreed upon
by industry and other state governments across the country as best products.
Mr. Cummiskey stated since its inception, GITA has done a good job of making
sure that projects stay on budget, on time, and within the parameters set forth by
the Legislature.
Senate Government and House of Representatives
Government Reform and Government Finance Accountability
Committee of Reference
November 1, 2005
Page 5
In regards to Senator Brotherton's previous questions regarding enforcement
mechanisms, Mr. Cummiskey stated GITA's options for enforcing compliance is
limited. The Project Investment Justification process (PIJ), by statute, requires
agencies to report to GITA with a plan and seek approval before they can move
forward with a project and the budget offices of both the Office of Strategic
Planning and Budgeting (OSPS) and the Joint Legislative Budget Committee
(JLBC) have been good about not authorizing the release of funds until this step
has been satisfied.
Mr. Cummiskey added GITA has few options when it comes to telling agencies to
change what they are doing. Mr. Cummiskey stated there are standards to which
GilA points to and they also try to work with them to comply but their only option
is to shut down the project funding.
Senator Waring asked Mr. Cummiskey if GITA has a plan to work with DOA
regarding security and privacy issues. Mr. Cummiskey stated GilA has been
working closely with DOA because it does have operational responsibility for the
common relays for communications across the agencies. GITA is also working
with an IT Security Advisory Committee, which consists of the three mainframe
agencies, the Department of Economic Security (DES), the Department of Public
Safety (DPS), and DOA,as well as other entities such as the Federal Bureau of
Investigation (FBI) and the universities to work on what the State needs to do to
protect the network in the best ways possible.
Mr. Cummiskey added GilA will appoint the Chief Security Officer position that
the Auditor General recommended to serve as a strategic link with DOA, the
Governor's Office for Homeland Security, and the Arizona Department of
Emergency and Military Affairs (DEMA), who all have pieces of the puzzle for
Representative Konopnicki commented that security is the most important issue
and GITA should be given more power to enforce security policies other than
shutting down project funding.
Mr. Commiskey stated GITA has received good compliance from the agencies
but because of the situation that GITA is in statutorily, the best way to get
compliance is to work with agency directors and their teams and educate them
as to why the IT standards are important as they relate to security and why they
need to be invoked. However, with 114 agencies it is taking time to educate
these agencies, especially those without large IT staffs.
Representative Konopnicki asked how important is it to firm up security issues
with the smaller agencies. Mr. Cummiskey stated it is very important not to leave
any agency or board behind. Mr. Cummiskey added GilA, in conjunction with
DOA, is in the process of shutting down access points to the internet.
Senate Government and House of Representatives
Government Refonn and Government Finance Accountability
Committee of Reference
November 1, 2005
Page 6
Representative Nelson commented that information in a response from GITA to
JLAC in October 2005 shows that a great deal of money was expended for a
number of projects that were not approved. Representative Nelson asked how
GITA got to a point where money is being spent on projects that do not move
Mr. Cummiskey stated that he could not answer what happened prior to January
2003 but since then he does not know of any projects that fall into this category.
Mr. Cummiskey added that he will have his staff research this issue in order to
find a resolution so this will not happen again in the future.
Senator Brotherton asked Mr. Cummiskey if he believed there is a need for
additional enforcement tools or if the current mechanisms are adequate if used
effectively. Mr. Cummiskey stated GITA is cautious with the Auditor General's
recommendation of auditing an agency and going beyond simply requiring an
agency to report on their progress as it relates to the standards. Mr. Cummiskey
added GITA can go in and find out why an agency is not complying with the IT
standards from a strategic standpoint as it relates to the standards, but they feel
they do not have the expertise in-house to take over an agency's operation if
they do not comply.
Senator Brotherton commented that information regarding agencies that do not
comply with security standards should be more readily available to the
Senator Brotherton asked Mr. Cummiskey to comment on the difference of
opinion between the Auditor General and GITA in regards to consulting on the
actual creation and implementation of projects.
Mr. Cummiskey stated GITA has adopted an Interagency Service Agreement
with Enterprise Procurement Services to set out rules and responsibilities and sit
in on committees that are established to look at large scale IT projects as
technical advisors. Mr. Cummiskey added the point that GITA did not want to
cross over was becoming voting members of those committees because they felt
that it would compromise their ability to be independent and communicative with
both the Governor's office as well as the Legislature.
Representative Downing asked if the Legislature receives a scorecard illustrating
agencies' compliance with security standards and if such a scorecard would be
useful. Mr. Cummiskey stated currently members of the Legislature are not
being provided that information, however, it would be a useful tool and GITA is in
the position to provide the members that information.
Representative Downing commented that having that information available to the
members of the Legislature would be useful.
Senate Government and House of Representatives
Government Reform and Government Finance Accountability
Committee of Reference
November 1. 2005
Page 7
Representative Downing asked if GITA provides technical support to the
Secretary of State. Mr. Cummiskey stated GITA has not provided technical
assistance to the Secretary of State. Mr. Cummiskey added typically with the
Secretary of State and other constitutionally elected officers, GITA will not
provide assistance unless requested by a particular office.
Representative Downing asked if GITA should be assigned a statutory role to
protect the security of the State's voting systems. Mr. Cummiskey stated there is
value in having an agency that tracks and manages best practices involved in
large scale technological acquisitions with the State.
Representative Downing recommended that the Legislature consider GITA
having an active technical advisory role with the State's voting systems.
Senator Brotherton asked if there is a potential security risk with those offices
that GITA does not provide technical support to. Mr. Cummiskey stated GITA
does have a partnership with most of the State entities in State government. Mr.
Cummiskey added there are some entities that decided they have enough. inhouse
IT council and they do not need additional information from GITA.
However, if these entities do connect to the State network they must comply with
GITA standards and DOA has been vigilant about this.
Representative Konopnicki commented that he agreed with Senator Brotherton
and it is important to make sure that all entities must comply with GITA standards
if they connect to the State network.
Senator Waring moved to recommend a continuation of the Government
Information Technology Agency for ten years and the motion was seconded
Roll call vote was taken and the motion passed 6-0-4 (Attachment 3).
Dale Chapman, Performance Audit Manager, Arizona Office of the Auditor
General, presented a PowerPoint presentation of the Office's Performance Audit
and Sunset Review of the Arizona Department of Administration (Attachment B).
Representative Lopes asked if the audit was able to determine if DOA was able
to achieve its goals of limiting growth of health care costs and increase provider
choice through the implementation of self-funded health benefits. Mr. Chapman
stated it was too early to determine if the program has achieved any savings or
reduction of costs. Mr. Chapman added the program has increased choice for
Representative Lopes asked if there are any mechanisms in place to assure the
consistency of workers' compensation claims awarded. Mr. Chapman ~tated
DOA's processes, policies, and procedures were reviewed to determine if they
did conform with statute and if the policies and procedures were followed. Mr.
Senate Govemment and House of Representatives
Govemment Reform and Govemment Finance Accountability
Committee of Reference
November 1.2005
Page 8
Chapman added with a few exceptions it was found by and large that the policies
and procedures are being followed.
Representative Lopes asked if the issue of timeliness was looked at in the review
of DOA's plans for the oversight of procurement ,in the State. Mr. Chapman
stated at the time of the audit DOA was implementing this program and the
Department might be better able to answer that question.
Bill Bell, Director, Arizona Department of Administration, provided the
Department's response to the Auditor General's recommendations. Mr. Bell
stated the Auditor General's report provides an excellent diagram for how to
begin to approach some of the problems that were identified and DOA plans to
follow many of the recommendations.
Kathy Peckardt, Director of Human Resources, Arizona Department of
Administration, provided the response to the Auditor General's
recommendations for Human Resources Information System (HRIS)
(Attachment B) which were to develop a plan for the completion for HRIS and
enhance user participation.
Ms. Peckardt stated DOA has met with the large State agencies and developed a
systematic methodology to develop a process to find what is important to the
agencies as phase two of HRIS begins. This information will be used in
developing a five year plan that will be completed approximately by January.
Ms. Peckardt added DOA is also working on a data warehouse that will contain
employee information such as turnover.
Senator Brotherton asked what the turnover rate is for DOA and if there is a
target percentage for where they would like the turnover rate to be. Ms. Peckardt
stated DOA's turnover rate is approximately on average with the State's overall
turnover rate of 17.6% and would like to be more in line with rates of other states
and local cities which is between 11% and 12%.
Senator Brotherton asked what issues need to be addressed in order to reduce
the turnover rate. Ms. Peckardt stated if the issue of pay is addressed it will
reduce the turnover rate significantly.
Representative Konopnicki asked where DOA is in the development of the
comprehensive plan for HRIS. Ms. Peckardt stated DOA is currently in the
process of obtaining agency involvement and asking for their input of priorities for
the next five years. This information is expected to be received by the end of
November and will then be prioritized in December. It is anticipated that a
completed plan will be finalized in January.
Senate Government and House of Representatives
Government Reform and Government Finance Accountability
Committee of Reference
November 1, 2005
Page 9
Tim Boncoskey, Assistant Director of Enterprise Procurement Services,
Arizona Department of Administration, responded to the Auditor General's five
recommendations for improving oversight of procurement in the State
(Attachment B). Mr. Boncoskey stated all five recommendations are in the
process of being completed.
Senator Gray asked what areas of House Bill 2582 (2001), which allowed
reverse bidding, have been implemented. Mr. Boncoskey) stated DOA is
currently working with vendors but there has not been any reverse bidding. Mr.
Boncoskey added DOA is looking to have reverse bidding up and operating by
the end of this fiscal year.
Ray Di Ciccio, State Risk Manager, Arizona Department of Administration,
responded to the Auditor General's two recommendations for workers'
compensation (Attachment B).
Mr. DiCiccio stated the first recommendation was to improve employee
communication by providing more information through the phone system and
website. Mr. DiCiccio stated both the phone system and website have been
updated. Mr. DiCiccio added other items have been implemented to help with
communication. These include an agency liaison that goes to the agencies and
provides employees with information, semi-annual meetings with all of the
agencies in order to discuss workers' compensation benefits, and a
representative who is sent to employee orientations to explain reporting
requirements and benefits.
In response to the second issue of the backlog of workers' compensation claims,
DOA has already put a special emphasis on that and there is no longer a
Representative Konopnicki commented that in the audit it is mentioned that the
employee makes the workers' compensation claim but in some cases the DOA
was already acting on cases before they were reported and in others DOA waited
until after the claim was reported. Representative Konopnicki stated this is an
issue that needs to be looked at because all employees should be treated the
same way.
Mr. DiCiccio stated it is important to act on the claims in a timely manner but he
is not aware of any differences in how DOA is processing the claims because
there is a manual that states the procedures to follow on each claim.
Kathy Peckardt, in response to health benefit complaints, stated DOA does have
a help desk for the sole purpose of addressing complaints from employees
regarding their health benefits.
Senate Government and House of Representatives
Government Reform and Government Finance Accountability
Committee of Reference
November 1, 2005
Page 10
Representative Downing commented a help desk is useful for an employee that
has the capacity to complain but some employees are incapacitated and cannot
call a help desk.
Mr. Bell stated DOA will be reviewing its procedures and auditing its vendors and
if there is a structural problem, it will be fixed.
Representative Konopnicki commented that there was an immediate increase of
14% in the insurance premium, an upcoming increase of 17%, and consultant
fees were $6 or $7 million and he wanted to know when this increase in spending
will stop. Mr. Bell stated it is DOA's objective to reduce costs and make this a
cost effective project while providing the kind of service that is expected to
Michael Totherow, Assistant Director of the Information 5ervices Division
(150) Chief Information Officer, Arizona Department of Administration,
provided DOA's response to the Auditor General's recommendations for ISO and
the Telecommunications Program Office (Attachment B).
Mr. Totherow stated in regards to the Auditor General's findings, ISO embraces
as many best practices as possible to provide security for the systems housed
within DOA's data center and the services provided for other agencies. Mr.
Totherow added ISO is a cost recovery operation not directly funded for security
services and when money is limited, many agencies will focus on serving the
constituency and security is often put to the side.
In regards to the recommendation of a state-wide security officer, Mr. Totherow
stated there is an overlap with this recommendation and the recommendation for
a chief security officer for GITA and DOA has been working with GITA to define
what the best scenario would look like.
In regards to the recommendation for the need for the Telecommunications
Office to oversee the inventory process, Mr. Totherow stated through next March
agencies will continue to transition on to AZNET. During this time agencies will
be taking what they are providing for their own telecommunications and data
wide area network (WAN) an d then turning it over to the program control of
Accenture to run in an outsource fashion. This turn over of control is where
agencies are looking at what their inventory is, signing off on what is in scope
and out of scope, and concur that requirements are met.
Representative McComish asked what can be done when agencies do not want
to pay for independent security assessments of their information systems at least
once every three years as recommended by national standards. Mr. Totherow
stated GITA adopts many of these national standards into their standards and
policies that have been enforced upon agencies and the costs have become part
of their bUdgetary process.
Senate Government and House of Representatives
Government Reform and Government Finance Accountability
Committee of Reference
November 1, 2005
Page 11
Mr. Bell stated there is a gap in security and a plan needs to be developed that
encompass all of the agencies in regards to this gap and also develop a
comprehensive program that can be administered consistently to help agencies
with security issues.
Representative Konopnicki agreed with Mr. Bell and stated the State cannot
afford to treat security like it has in the past.
Senator Brotherton asked if DOA can prevent an agency from connecting to the
State network if they do not have the proper security standards. Mr. Totherow
stated DOA does not have the authority to enforce security in other agencies,
constitutional offices, the Legislature, or the courts and this is the gap that DOA
would be working with GITA to address from a state wide perspective.
Senator Brotherton asked how talking to GITA will give DOA the authority to
enforce security. Mr. Bell stated there are gaps and confusion as to DOA's
responsibilities in regards to security and it is important for DOA to sit down with
GITA and other agencies to find an answer to this problem.
Representative Konopnicki commented that the issue of security enforcement
and responsibility needs to be solved as soon as possible and in order for that to
happen GITA needs to play a large role and DOA's responsibilities need to be
Mr. Bell stated whether it is GITA, DOA, or another agency that is responsible for
security, it is important to find a solution and provide the security that everyone is
Representative Konopnicki stated the responsibility for security needs to go to a
cabinet level agency where security polices can be set and enforced.
Senator Brotherton commented if the Legislature needs to do something, it
needs to be done this legislative session.
Representative Konopnicki stated this is a non-political issue and an issue that is
paramount to the security of Arizona. Representative Konopnicki added that
DOA should take the lead and come back to the Committee with
Mr. Bell stated DOA takes the Auditor General's report seriously and will be
working diligently to implement their recommendations.
Senator Waring moved to recommend the continuation of the Arizona
Department of Administration for ten years and was seconded by Representative
Senate Government and House of Representatives
Government Reform and Govemment Finance Accountability
Committee of Reference
November 1, 2005
Page 12
Roll call vote was taken and the motion passed 7-0-3 (Attachment 4).
Representative Konopnicki commented that the security issue jumped off the
page in everything that was looked at and the Committee would not be doing its
due diligence if they did not follow up on that issue and make something happen.
There being no further business, Representative Konopnicki adjourned the
meeting at 12:35 p.m.
Respectfully submitted,
Committee Secretary
(Tapes and attachments on file in the Secretary of the Senate's Office/Resource Center, Room
Senate Government and House of Representatives
Government Reform and Govemment Finance Accountability
Committee of Reference
November 1, 2005
Page 13
REFERENCE FOR THE SUNSET REVIEW OF: PRESCOn
Recommendation: Continuation of the Prescott Historical Society for ten
Rep. Downing x
Rep. Lopes x
Rep. McComish x
Rep. Nelson x
Senator Brotherton x
Senator Flake x
Senator Gray x
Senator Mitchell x
Senator Waring, CoChair x
Rep. Konopnicki, CoChair x
Committee Secretary - _.._.J.:. ~;:.:~:~....!~:..:....::< .....J4'------
November. 2002
Date November 1! 2005
REFERENCE FOR THE SUNSET REVIEW OF: PRESCOn
Recommendation: Continuation of the Arizona State Personnel Board for ten
Rep. Downing x
Rep. Lopes x
Rep. McComish x
Rep. Nelson x
Senator Brotherton x
Senator Flake x
Senator Gray x
Senator Mitchell x
Senator Waring, CoChair x
Rep. Konopnicki, CoChair x
Committee Secretary
November. 2002
~'~,,- Date November 1,2005
Recommendation: Continuation of Government Information Technology
Agency for ten years.
Rep. Downing x
Rep. Lopes x
Rep. McComish x
Rep. Nelson x
Senator Brotherton x
Senator Flake x
Senator Gray x
Senator Mitchell x
Senator Waring, CoChair x
Rep. Konopnicki, CoChair x
Committee Secretary --?fi~~~<\:...-.,~~~7~+---.-"---
November, 2002
Date November 1< 2005
Recommendation: Continuation of the Arizona Department of Administration
for ten years.
Rep. Downing x
Rep. Lopes x
Rep. McComish x
Rep. Nelson x
Senator Brotherton x
Senator Flake x
Senator Gray x
Senator Mitchell x
Senator Waring, CoChair x
Rep. Konopnicki, CoChair x
Committee Secretary _--I~~::':L-<M=-:-f>.1?].C-.-.~-._._. Date November 1! 2005
November. 2002
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One of our first goals is to establish a new level of communication with the community by establishing a newspaper advisory board that includes a broad cross-section of Patterson residents. That group will be used as a sounding board for new ideas or approaches we may be considering, as well as a source for all other forms of community input. We contemplate regular exchanges with board members by email or other means of communication, as well as occasional meetings in person. We welcome your suggestions for people who should serve on that board.
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Rolo Cookies
- Posted on
- 88 Comments
12 ounces Rolo's caramels
1 box Devils Food Cake mix
2 eggs
1/3 c. oil
Mix cake mix, oil, and eggs. Take a small ball of dough and form a ball around the rolo. (Only use enough dough to cover the rolo so it can spread through the cookie.)
Place on greased cookie sheet and bake at 350 for 7-8 minutes. Yields about 3 dozen.
Sprinkle with powdered sugar, if desired.
Here are some more of our favorite cookie recipes:
Soft Eggnog Cookies
Minty No Bake Cookies
Perfect Peanut Butter Cookies
Peanut Butter Cornflake Cookies
Smores Kiss Cookies
That looks amazing
I just made some tonight! Guess we will have similar posts soon, so just to warn you. Mighty tasty!
Wow! that looks fantastic. I'm following your blog. I would love if if you would visit my blog and follow too if you like it
Seriously! Those babies look more-ish! As in it would be impossible to eat just one or two! Yum!! you're making me hungry!
I have made this version and I have another one that takes a few more steps but is so good! I make this for Christmas every year.
Yup..these are a family favorite!
Love that center. So glad you linked this recipe at Joy of Desserts. Please link again soon.
Okay, how do you get them from being rock-hard once they cool? Is there a trick I didn't learn when I made them back at BYU & then gave up?
This recipe looks really good! It would be great if you came over to Cast Party Wednesday tomorrow and shared some of your recipes.
I hope to see you there!
Wow these are awesome! thanks for sharing. New follower from the hop. Stop by and see my fondant recipe and I would love for you to follow back. http://tootsabellarose.blogspot.com/2011/07/marshmallow-fondant-for-cake.html
These really do look amazing! You guys should come and enter my cookbook giveaway! http://eatcakefordinner.blogspot.com/2011/07/30-minute-rolls-and-giveaway.html
Oh they look too good!!
Thanks for linking to a Round Tuit!
Hope you have a great week!
Jill @ Creating my way to Success
Yum! I made these for dessert this past weekend. They were so easy and very delicious! Thanks for sharing the recipe.
Oh my, these look delicious, just pinned them. Thanks for sharing!
That is by far my favorite cake mix cookie recipe. I use it all the time.=) http://bellesbazaar-heather.blogspot.com/
They sound and look amazing!
made these after seeing them on pintrest today.. used swiss chocolate cake.. i think they wouldve turned out amazing if i didnt make them a) so huge, and b) on a proper pan hahaha! mine never set up but ill probably try this again
Paula Deen has a recipe like this with marble cake mix! Its yummy also! Good post!
These look so yummy! Thanks so much for sharing at Church Supper! Love new friends.
Everyday Mom's Meals
Would love to have you link up to Turning the Table Thursday sometime.
Sorry…for some reason the rest of my comment disappeared.
These cookies look amazing…I love that it's only 4 ingredients. YUM!
Awesome, pinning this!
I am fixing to make a batch of these. Would you mind if I put them on my website and link to you?
Holy Moly. I just made these–found them on Pinterest. They are *ridiculous*!! Will definitely make them again!!
These were great! I kind of mashed mine down to make a little more cookie shaped. Also thinking about adding pecans next time!
Found these on Pinterest and had to make them! YUM… will make again. Thanks.
found these on pinterest and made them tonight. I LOVE that they are so easy but make it look like I did mega work to make them amazing. Thanks for sharing!
Ok… I found these on pinterest and attempted to make them for Halloween…. the dough was so sticky and I couldn't get it to roll into a ball or go around the rolo…. now I'm not the best in the kitchen but I can follow a recipe…. help
Hey Kimber!
You can put the dough in the fridge and it will set up a little better, or you can spray cooking spray on your hands so the dough doesn't stick. Hope this helps!
Thanks… I thought about that but was a little pressed for time… I will try them again when I have a little more time
I enjoyed these last night at a family dinner party – the hostess found the recipe on pinterest. I love that these cookies are chewy on the inside (the rollo surprise is an added bonus!) and who doesn't love a four-ingredient recipe?? Thanks for posting, these will be great (and stress-free) cookies to make for the holidays!
I made these and they were super easy! The gang at the office loved them!
I found them on pinterest too. I used a small cookie scoop, filled with batter, pushed the rolo into it and folder the bottom edges over. Worked wonderfully and very easy. The girls at work loved them.
HOLY COW!! I just made these and they are phenomenal, so easy and cheap anyone can do it. You HAVE to sprinkle powdered sugar on top because it makes a world of a difference. These will be my go to cookie recipes from now on. Thank you so much.
Found these on Pinterest, made them for Thanksgiving… they were a HUGE hit! Will be making these from now on when I need a quick easy & delicious dessert! Thanks!
just made a batch – so easy and delicious!
I also saw these on pinterest…They're absolutely delicious! Thanks so much for the great recipe!
These look awesome! I am trying to make cookies ahead of time for Christmas.. Do these freeze well?
Hi Anonymous!
I have never tried to freeze them but I'm sure it would be fine! I've also eaten them a few days after making them and they are still soft and moist. Good luck!
I would like to make these but I'm confused, how do they make 3 dozen out of 1 pkg of Rolos? Isn't one rolo per cookie? Sorry if it's a dumb question. Thanks!
It is a bag of Rolos, rather than just a small package. Sorry for the confusion!
I'm not sure what I did wrong but the 'dough' was so thick it wouldn't let go of my fingers AND wouldn't stick to the Rolos. Thankfully, my really attentive and creative Dad suggested using a melon baller. I scooped a little less than a full scoop worth of dough, pressed a Rolo into the center and folded the excess dough over the bottom of the Rolo. They came out great! Thanks!
I tried making these for Xmas cookies& my was like cake batter, I couldn't even form a ball & I also left it in the refrigerate to have it harden up!! I follow the recipe! But made a double batch! Tell me what I did wrong !?? It wasn't dough texture at all !! Help !! These look good
These are amazing! Just made them today. Great recipe, thanks!
Thank you!! I tried this recipe and then another batch using Trader Joe's Deep Dark Gingerbread Cake & Bread Mix and am in LOVE!! Spicy gingerbread, chocolate AND caramel….this was one of my TOP FIVE Pinterest finds!
Great, quick and easy! My family loved them!
These were perfect! They took me less than a half hour to bake and clean up
These were awesome. Also for the one who's dough git stuck to fingers. Try rubbing your fingers on crisco. Think chap stick for your fingers. Or try flour. Not much of either.
Love these! Just made them and they turned out so great! I followed the instructions exactly and had no problem with the sticking except at the end when the dough was getting warmer and my fingers were getting stickier with dough. Would recommend these to anyone!
Hello, my little sugar plum faeries! This recipe is fantastic and versatile.
Today I put a dab of peanut butter and marshmallow creme on each rolo, then sprinkled each cookie with a pinch of sea salt. Tres fantastique!! Much love. –Z
Made these for a family Christmas get-together and they were a hit! Moist, fudgy and oh so caramel-y! LOVED IT! Thanks for sharing the recipe. Will definitely try more
i'm sorry, but can someone please tell me if I make the cake mix as directed on the box then add the extra eggs and oil? I always get confused.
@Anonymous- no worries! Just completely IGNORE the directions on the cake mix box. Only use the eggs and oil that we call for in our recipe and they will turn out great.
found this on Pinterest, they turned out GREAT!! Thank you
I just made these tonight! Because of your warning about the Rolo wrappers, I enlisted my hubby and my brother to unwrap them while I made the COOKIE batter. I got no push back there!!! They were delicious!!! Thanks for sharing this recipe. Easy and tasty – just my kind of recipe!!!
I have to make those soon…they look delicious.
Made these today for snacks at church for Sunday morning. They turned out wonderful!! Thank you so much.
Found your amazing recipe on Pinterest and made them yesterday….WOW! I will be making them often. Thanks so much for sharing,
Works better if you freeze the rolos first – it takes longer for them to melt.
Ok I made these as directed, but my batter was SOOOO sticky I couldn't roll it for nothing. I wonder if it makes a difference what cake batter you get, I noticed I bought betty crocker devil's food cake mix super moist think that might be why it was so sticky? And when I baked them I baked them for the full 8mins let them cool because they fell apart and after they cooled the middle literally stuck to the pan while the edges pulled off- did I not cook them long enough?
I've never had that problem. I would try letting the dough set up more in the fridge before cooking them. That might help the dough be less sticky. You can also spray your hands with cooking spray to making them easier to roll. Hope that helps!
These are the best cookies I make them pretty much every week for my husbands Marines and they eat them in about 5 minutes no joke. Also my son's teacher's got them for Valentines day added a peanut butter m&m on the top after I baked them and my husband liked them even more with the peanut butter chocolate M&M on top. Super easy and cheap to make since I bake something for his Marines every week. And I put mine in a plastic covered tupperware to keep from drying out even though they last maybe a day anyway they are too good to keep for longer! And reheat them if we have any left over before I eat them so I get warm caramel again!
I just made these with a box of brownie mix (it's what I had on hand) and they came out amazing!
How fun to be blog stocking and realize you have a "connection" to someone… the Mandy you were roommates with is my Sister-in-law. Miss her!
It is so good to hear from you! I totally knew who you were and that you were married to Golden when I saw you! I was just looking at your blog and can't believe how big your kids are now. I definitely miss Mandy, too. She was the best girlfriend I've ever had. Hope you are all doing well!
Wow, these cookies are A-MA-ZING!!!! Just made them for a friend and I had to try one to be sure they were cooked well enough. ) I am 32 weeks pregnant, so it's all I can do from eating them all!! However, I should have read the comments about the Crisco first. I did that for the 2nd batch and it took me about 3 minutes to make 13 of them! Thanks for the recipe, I will definitely be making these again!!!
OMG!!!!!! I literally just made these and they are BOMB!!!!!!!!!!!!!!!!!!!
While I was looking in the candy aisle for the bag of rolos I found a variety bag of rolos, miniature reese's peanut butter cups and hershey kisses so I decided I would try that and get a variety of cookies because I personally think the only thing better than chocolate and caramel is chocolate and peanut butter The pb cups and rolos turned out FANTASTIC and are dangerously delicious, and I'm sure the hershey kisses will be as well (I'm hoping it will be like a lava cookie type of thing) but those are just finishing in the oven, I just couldn't wait any longer to write a review about these
These are amazing. I just made them and am posting about your recipe (with a link and credit to you) on my blog! http://thecoppercoconut.blogspot.com/2012/08/rolo-cookies.html
I made these tonight but used a sugar free cake mix. BIG mistake! We threw them out, they were awful, I'll be getting a regular cake mix next time…!
I made these with carmel creams last week because rollos were outrageously expensive. They turned out awesome! Today I am going to try with rollos and check out the difference.
I made these and they SUPER easy and WONDERFUL!!!!
Thanks for the great recipes!!!
made these and they tasted good, looked good at first but then seemed a little oily…also put cookies in a tin and they all clumped together…maybe it was the oil I used?? store brand vegetable oil??
I made these tonight. I just sprayed a little cooking spray on my fingers and had do trouble with the dough sticking. I did have one little issue though…Once the cookies baked for about 6 minuets we took them out of the oven and let them cool on the pan for a minute or two. When we transferred them to a cooling rack, the caramel oozed out of the bottom of the cookie. We had to throw some away it was so bad. We were able to make exactly 3 dozen, so I know the size of hte cookies wasn't the problem.Did anyone else have this issue? Does anyone have a possible solution?
I made these today and had some difficulty. Sticking to the fingers, caramel oozing out of the bottom, sticking to the cookie sheet some even left the Rolo bbehind! went through three boxes of cake mix just to get 54 cookies that were decent enough for a cookie exchange. UGH! Tried spraying Pam on my fingers but that only worked for the next two I made then I had to spray again. Toward the end I took them off the cookie sheet very soon after removing from the oven and put them on wax paper — that was already sprinkled with powdered sugar — upside down so the caramel wouldn't stick to the wax paper. then sprinkled with powdered sugar on the bottom the was face up. The flavor was great, though. Really don't know if I'd try it again. Wonderful concept — just not my lucky recipe!
So good and easy to make@
This comment has been removed by the author.
I made these over the weekend. With the first sheet, I also had issues with caramel oozing out of the bottom. After that I put a sheet of wax paper on the cookie sheet and baked them directly on that. Then a few minutes after taking the cookie sheet out of the oven, I pulled the entire piece of wax paper with the cookies onto another tray (whatever you have that will fit, I used a flat plastic tray), and put it in the fridge. After about 15-20 minutes I took the sheet out and carefully took the cookies off. They stayed intact and looked perfect!! The trick to these cookies is simply not trying to move them when they are even remotely warm.
Oh, also refrigerate the dough before baking and in between batches, and spray pam on your hands while forming the cookies. (Those tips I got from other responses here, thanks!!)
Great helpful hints! Hope this helps everyone!
The cookies are AWESOME and very easy to make!
After reading all of the comments, I didn't see one that said after making the cookies they are flat and not like your pictures. Any ideas?
Hopefully you didn't make the box cake mix according to the package directions. It just calls for the mix in the recipe. There is a comment just a few above yours from Teresa that is helpful. Maybe refrigerating the dough. Some had better luck with some cake mix brands over others. Sorry this didn't turn out for you. -The Six Sisters
Love this recipe! I actually changed it up a bit and subbed unsweetened applesauce for oil, used 1 egg and mixed in mini rolos instead of the big ones because I kept losing the caramel too. This is such a great and simple recipe, thank you for sharing! Can't wait to make it again and mix in some pecans
Forget to mention that I linked back to you with this recipe on my blog http://www.food-lovin-momma.com in my Healthier Cookies post and have gotten great responses! Thanks again for the delicious recipe!
I made these, and they were so simple! My brothers and I loved them!
I made these last night, and they were awesome! So I tried to make them again today, and they turned out horrible! The dough was so sticky that I couldn't even roll them into balls. I kept having to spray Pam on my hands just to get the dough in ball form. So I went through my trash and pulled out the cake mix I had used last night, It was a Duncan Hines, but I had bought another brand today. From now on, this lady will be making these amazing cookies only with the Duncan Hines brand cake mix!
I have made these for several years and I have substituted milk duds for the rolos as they are easier to form the dough around but taste basically the same. I also dip the top of the ball of dough into finely chopped pecans before baking. Using the cooking spray on your hands is a great help when shaping the dough into balls.
Elise, It made us smile to think of Mandy today while reading this recipe:) Thank you for keeping her in your heart. Hope you have a Merry Christmas.


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Watch for more to come.
Feb 17, 2011A Departure
Sorry for all those who were excited, I am not departing as your "retro chef", but I do have a departure from the "retro" aspect of my job! I recently made the best cookies and HAD to share! They are going to be perfect as spring starts to well, spring. These would be awesome at baby showers as they are light and women seem to really, really like them. What are t
Feb 17, 2011Jarod Scott Outdoors
Just returned from doing a video segment with Jarod Scott Outdoors TV program out of Idaho Falls Idaho. It was fishing for Cisco at Bear Lake. Ciscos are unique to this water and spawn every year at this time. Many people use them for bait for Cutthroat and Lake Trout. I like em smoked and deep fried. This year I'll try some baked since the Doc says deep fried is off t
Feb 16, 2011City of Rocks
Kami Hardcastle sent us this great post!
My great friend Ace Kvale invited me on a photo shoot for Marmot in the City of Rocks. Rock climbing, camping and the chance to hang with a crew of some incredible people, how could I say no? Ian Boyer (ropegun, guide) Beth Rodden (climber extraordinaire), Ace Kvale (legendary outdoor photographer), Sinuhe Xavier (LA filmmaker and former pro skier)
Feb 15, 2011Tailgating
We have found that we can save a little cash, eat as well, and have a better time tailgating. I've built cook box that stays in my rig. Worst case scenario there is always some dehydrated soups, cocoa and coffee available. Planning our tailgating meals makes it really easy with my Camp Chef Denali.


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Karen Goldsberry, Broker Sales Associate
Coldwell Banker Realty Plus
1339 Mt. Vernon Ave. Marion, OH
Office: (740) 389-4676 , Mobile: (740) 360-7073 , Fax: (740) 389-2047
1339 Mt. Vernon Ave. Marion, OH
Office: (740) 389-4676 , Mobile: (740) 360-7073 , Fax: (740) 389-2047
Assistant: , Contact: Email or Phone required for Assistant
Please call me anytime if I can be of assistance in purchasing or selling property in Marion, "the Heart of Ohio" or our surrounding areas.
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* if you already have a photo or video, uploading a new file will replace your current selection.
Contact Karen Goldsberry
Office: Coldwell Banker Realty Plus Address: 1339 Mt. Vernon Ave., Marion, OH 43302 Office Phone: (740) 389-4676 Mobile Phone: (740) 360-7073 Business: (740) 389-4676 Fax: (740) 389-2047 Email: firstname.lastname@example.com
About Karen Goldsberry
- Sales Associate since 1982 and with Coldwell Banker Realty Plus since 1993.
- Consistantly a top producer.
- My husband Al & I have been married 45 years. Our three children Laura, Kelly and Jamie are college graduates and are married. We have five grandsons & one granddaughter.
- I am a lifelong resident of Marion and I enjoy showing potential buyers my home town.
- I am patient and want buyers to take their time in choosing a home.
- I believe sellers need a marketing plan to ensure their property sells quickly and at the best price possible. I will provide a realistic market analysis and marketing plan.
- Realtor of the Year
- 1982 -- Licensed Sales Associate
- 1987 -- Licensed Broker
- GRI Designation
- Broker/Manager of my company 1987 to 1993.
- A Realtor for 30 years, raising a family and active in the community.
- I have held many positions with the Marion Board of Realtors including President, President-Elect, Secretary-Treasure, Board of Directors and many committee chairs.
- I am currently chairman of the Marion Board of Realtors' Education Committee
- English


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Main Content
There is nothing better than enjoying the water during the Summer Dayz. Whether you're at the beach, pool or just wanting to keep cool, this off-the-shoulder woven dress will be great for you. It features a ruffle cut at the top with elastic and fringe detailing at the bust. Whether you use this dress as a cover up or a dress, you'll be relaxed as you soak up the sun in the summer.
- 100% Rayon
- Cut out pattern around top and shoulders
- Imported
- Off-the-shoulder top
- Sewn-on brand emblem
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Special event items are produced by manufacturers only after the outcome of a game or event. These are advanced sale items and will ship immediately after they are received in our warehouse.
Manufacturer direct items are shipped directly from the manufacturer. These items are not available for international or expedited shipping.
Customized items can be personalized with options such as your name, your favorite number, and/or designs. Some options may be limited by league rules.


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Megastar Live
Join Fat Teddy's house band, aptly named Haus Banned, every Friday night for their live version of karaoke! If you are an aspiring singer - or just brave, come on in, grab a cocktail and ask for a copy of the MEGASTAR song list. You will then join a live rock band on stage, guided by professional musicians and video lyrics, impressing your friends... or not. You won't win a record deal but you may win some applause. After your stellar performance, dance the rest of the night away to Haus Banned and your favourite hits from classic rock, to current dance, rock & pop.
P.O. Box 3069, STN Main


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Marian Exall (email@example.com) is an employment lawyer and HR professional with more than 25 years' experience advising banks and other employers on compliance issues. She is a principal and co-founder of Employment Law Compliance, Inc. which provides HR compliance solutions to banks exclusively through the American Bankers Association. She is a frequent speaker and writer on human resources compliance in the banking industry, including in ABA Banking Journal, on ABA Telephone Briefings, and at national and state bankers' association conferences. For more information on this or other employment compliance topics, please call Employment Law Compliance at 866-801-6302 or go to www.employlawcompliance.com.
Marian also writes fiction. Her latest novel is a mystery called A Slippery Slope. For more information and to order, go to www.marianexall.com


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— Christine O'Donnell, appearing on CNN to endorse Mitt Romney. (via officialssay)
Presumptuous, prescient, self-indulgent, sophisticated: This is the Tumblr of the Style section of The Washington Post, brought to you by staff writers Monica Hesse (@monicahesse) and Dan Zak (@MrDanZak), co-sovereigns of The List. Here we do the out/in thing, luxuriate in memes, italicize the content in the newspaper, and make your lives more robust. (Note: Reblogs are not endorsements; they are open-minded attempts to further a conversation or widen an observation.)
Stuff I like (all)
- Photoset via hummelildePhotoset via hummelilde
- Photoset via flavorpillPhotoset via flavorpill
- Quote via brooklynmutt"No one has done more to expose the sexual hypocrisy of traditional values in America today. He is the man of the hour — the midnight hour."Quote via brooklynmutt
- Photo via fakecriterionsPhoto via fakecriterions
- Photo via iwantmybearsuitPhoto via iwantmybearsuit


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Full Description
Our Leather Duffel gives quality a whole new meaning. Beautifully handcrafted of thick premium leather, this luxuriously rugged duffel has rolled leather handles, a premium leather bottom and trim, quality hardware and a detachable web shoulder strap. The sturdy, two-way YKK zipper is completely covered by a dust flap to keep everything clean and dry. Stashed inside are two pockets for small items. As it grows older, this fully lined leather duffel takes on a rich natural patina. Whether you're traveling across town to the club, or overseas to see the sights, you will take comfort in knowing your bags look great and can take whatever abuse they might encounter. This is a duffel you'll use for years. Made in USA.
Technical Specifications
Item No. L-312 Leather Duffel
- Dimensions:11H x 21L x 11D
- Capacity: 2541 cubic inches
- Construction: premium leather construction, full nylon lining, three leather flap straps, high-quality roller buckles, two interior side slip pockets, YKK zipper, rolled leather handles, adjustable cotton web shoulder strap w/ leather pad, all high stress points riveted for extra reinforcement
Item No. LP-312 Pebbled Leather Duffel
- Dimensions:11H x 21L x 11D
- Capacity:2541 cubic inches
- Construction: premium leather construction, full nylon lining, three leather flap straps, high-quality roller buckles, two interior side slip pockets, YKK zipper, rolled leather handles, adjustable cotton web shoulder strap w/ leather pad, all high stress points riveted for extra reinforcement
Item No. LB-312 Bison Leather Duffel
- Dimensions:11H x 21L x 11D
- Capacity:2541 cubic inches
- Construction: premium bison leather construction, full nylon lining, three bison leather flap straps, high-quality roller buckles, two interior side slip pockets, YKK zipper, rolled leather handles, adjustable cotton web shoulder strap w/ leather pad, all high stress points riveted for extra reinforcement
- Capacity:2541 cubic inches
Craftsmanship and Guarantee
All of our handmade packs and bags are built to last in Duluth, Minnesota, USA. Our factory, where we have been building our products since 1911, is home to an extremely talented group of sewers, riveters, and leather craftspeople. Each piece of Duluth Pack gear is painstakingly built by hand with the attention and detail that only a true artisan can provide. We stand behind our work and are proud to offer a lifetime warranty covering all craftsmanship and hardware we use in the construction of our products. Craftsmanship includes our sewing and riveting. Hardware includes all zippers, buckles, D-rings, snaps, and any other parts utilized in the manufacturing of our bags. If at anytime during the life of your Duluth Pack product you have problems in these areas, return the product and it will be repaired free of charge. If the product cannot be repaired due to a defect in craftsmanship or faulty hardware, we will be happy to replace the item at Duluth Pack's discretion. While your Duluth Pack item is designed to provide you with many years of use, Duluth Pack is not responsible for common wear and tear or misuse of your product and is therefore not covered by our warranty. Of course, damages not covered under warranty can usually be repaired at a minimal cost. We sincerely value your patronage and will always do our absolute best to go the extra mile to ensure that you are happy with every Duluth Pack purchase.
Customer Reviews
10 Item(s)
- It goes everywhere with me
- Rating
My wife indulged me with this gift. It has since traveled with me from coast to coast and everywhere in between. It is beautifully crafted and classically styled. It draws lots of compliments too.
Posted on 1/13/2014 by Kenny
- My go to bag for trips
- Rating
Got this bag for Christmas last year from my wife. Went on trip to maui for 10 day's and was able to pack enough clothes with spare room for treasure 's that i brought back [kona coffee ,sea shell's,sand etc...]Used the bag for many weekend trip's, also worked perfect for packing both my wife's and my clothes for a trip to Marco Island lasting 6 day's. All the while looking first class . Will be passing this awesome bag on to my son's.I'm sure they will fight over it.Great quality, can't recommend enough. Get one,you'll love it
Posted on 12/14/2013 by Sparky
- perfect weekend bag
- Rating
I have had this bag for about 2 years and have taken at least 30 trips with this bag. It has worn extremely well and looks brand new. Two end pockets are handy but wish there was a zippered side pocket. This bag is build to last and you will not be disappointed with the quality of this bag!
Posted on 5/12/2013 by mitch
- Fantastic Bag For Life
- Rating
Received the bag as a special birthday gift. Amazing quality and craftsmanship. I will be using this it as a weekender to go up to our Minnesota cabin. I can't recommend this bag any more. A+++
Posted on 3/20/2013 by RDM
- Handsome Bag
- Rating
Just got this bag in today. I have to say I am very impressed with the craftsmanship. This bag is thick and sturdy. Very masculine bag that oozes elegance but simplicity too. Looks and feels like an American classic. Made in USA a big plus and I was happy to support this company. Package arrived very quickly and packed very well. I would compare this bag to my Redwing Boots. Indestructible and built to last. I anticipate this bag will last a very long time and look good doing it. Very large inside and could carry a weeks worth of clothes no problem. The price of $325 is worth every dime. Many other bags of this quality are twice as much. Bottom line....
Posted on 8/31/2012 by Moondoggy
- This bag is everything I wanted when choosing my next-stage-of-life duffle
- Rating
The gist is this: I've used this bag now for just over a year. I bought it thinking that I would use it for long weekend trips and flights out to Vegas. But, the truth is the bag is so well built and just the right size, that I found myself taking it to Europe for two weeks.
For the price the quality of this bag is absolutely ridiculous. I've done a lot of looking at leather bags and the Duluth duffle I have is always on par or better looking. It has this American charm to it, rugged but classic.
Long story short, I have no regrets about this purchase. And as time passes the bag is only getting better. I'll be using this likely for the next two decades.
Posted on 6/30/2012 by Bruce Clark
- Survives Airline Abuse
- Rating
I've had this leather duffel now for over 4 years and it has survived being tossed around by airline baggage handlers without ever hinting at coming apart. This bag will last many years as the quality is second to none.
Posted on 2/11/2011 by Jonathan Jones
- I have used this duffle for years
- Rating
I love this duffel more and more every year. It just holds up and has been worth every penny that I paid for it. The leather is soft and supple but so thick and down right tough. Hard to find quality like this anymore.
Posted on 1/6/2009 by Jon
- A monster of a bag!
- Rating
My husband bought me this bag for Christmas a few years ago. It is a very big bag...in fact almost too big for a smaller woman to carry once loaded. It is a bit bigger than a weekend bag. Whenever I take it on a trip, I get positive comments. It's a beautiful thing to look at and probably indestructible, too.
Posted on 6/27/2008 by Northwoods Momma
- Top-drawer quality
- Rating
The price seemed high when I placed my order. But after receiving it and seeing the quality of materials and workmanship, it's worth every penny. A handsome product that you won't find the like of. This product is what it meant when they first included "Made in the USA" on the label! Would make a great gift for any adventurer, young or old.
Posted on 6/23/2008 by odoceilus chaser
10 Item(s)


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|Franzi. 25. From Germany.
I ♥ Animals. Nature. Food. Books (Thriller/Horror). Movies.
TV-Series: The Walking Dead. True Blood. How I Met Your Mother. The Big Bang Theory. Two And A Half Men. Emergency Room. South Park. 30 Rock. My Name Is Earl. Criminal Minds. American Horror Story. Boston Legal. Star Trek: TNG. Star Trek: Voyager. Star Trek: The Original Series. My Family. That '70s Show.


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Vegan MoFo 2012 is winding down to its final week and it seems like a good time for one last celebratory giveaway. Don't you think? I do.
This giveaway is pretty exciting because it showcases two of my favorite places in Portland and a few of my most beloved treats. Here's the deal: I am giving away a little prize pack filled with Herbivore stickers and buttons, Food Fight stickers and buttons, and some yummy sweet surprises. Wouldn't that be fun to receive in the mail? To enter, all you have to do is tell me what celebrity is at the top of your crush list. Wanna know mine? Right now it's a tie between Ed O'Neil, Paul Rudd, and Ted Danson. They all make me melt. Melllllllllltttttttt… I will pick a winner at random on Wednesday, October 31st. This contest is open to everybody, everywhere! If I happen to choose an international winner, I might have to switch up the sweet treats portion to save on shipping costs. But, it will still be awesome. I promise!


text: Due to technical issues I'm afraid the only screenshot you're getting is my generic Mass Effect 2 pic. Sorry. I'm always surprised how few people complete their games. Although there's certainly a few I've left by the wayside (honestly, I'll get done with Bioshock one day) I do, by and large, try and complete my games. If you do make it all the way through though, there's some great endings waiting there for you. Here are a few of my favourites, not the best you understand, but ones that offer something unique and special. Needless to say, spoilers are abound….


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- Musician's Friend Best Selection, Price & Service. Guaranteed.
Need Help? Call our Gear Heads at 800-449-9128Private Reserve Guitars 866-926-1923
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New Blue Bottle treats inspired by Garry Winogrand and Christian Marclay!
This is the official Tumblr of the San Francisco Museum of Modern Art. We post all sorts of museum-related goodness, plus submissions of artwork from you, our talented and magnificent followers, on Fridays.
In the mood for a meatier read? Check out Open Space, SFMOMA's official blog.


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There are no items currently in your bag.
Oscar's love for texture and color comes alive in this tweed pencil skirt, first spotted on the runway in ivy. This version's hint of larimar blue (inspired by Oscar's home in Punta Cana) gives the classic silhouette a fresh twist for a look that is always on point.
• 27% polyester / 18% silk / 15% wool / 15% viscose / 11% acrylic / 6% nylon / 8% cotton
• Made in USA
• Dry clean only
Don't see your size? Contact our Personal Shopper at 1-888-782-6357
There are no items currently in your bag.


text: Photos of Emmys Afterparties by Celebrity 9/21/09 0 Reactions 0 Shares Print 0 0 0 0 0 Previous Photo 1 of 181 View on One Page ADVERTISEMENT ( more slides) Next 1 Photos of Emmys Afterparties Read More 2009 Primetime Emmy Awards Get the scoop with our daily newsletter Enjoy the latest news on the celebs you love in your inbox. Movies TV A Listers Young Hollywood Link Love Alfonso Ribeiro hurt himself on DWTS — Huffington Post Sabrina the Teenage Witch gets a minireunion — ET Khloé Kardashian's divorce hits a hang-up — Us Weekly Katy Perry's birthday wish came true — OK! Selena Gomez and Orlando Bloom travel together — Lainey Gossip Taylor Swift is coming to The Voice — Hollywood Reporter Jennifer Hudson hits the red carpet in a revealing dress — TooFab Surprising age differences between TV parents and kids — Rotten Tomatoes Matthew McConaughey admits he's vain — Wonderwall Katie Holmes gets violent in new movie — Moviepilot Latest Celebrity & News


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Master Lock offers residential, automotive, commercial and locker lock products. Master Lock carries multiple product lines including; Master Lock ATV Winches, Master Lock Cycle, Master Lock Door Hardware, Master Lock TSA, Locker Manager and Safety Solutions. Master Lock products include locks, padlocks, cycle locks, combination locks, keyed locks, locker locks, home security locks and other security products.
Built and Keyed for Business and Industrial Requirements


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In response to:
"he could give no reason but was not in favor" TYPO Meant to say "he could give no reason but was NOW in favor"
The year 2012 was a depressing time for people who are already pessimistic about the state of our common culture. Conversely, the re-election of Barack Obama, in large measure made possible by the heavy financial support of Hollywood, projects the optimism of the cultural Left. They anticipate increased blue-state voting patterns in favor of gay "marriage," legalized pot, gun regulations, and what next? Legalized prostitution? Euthanasia subsidized by Obamacare?
So let's just line up the cultural winners of Obama's America, where the only impediments to progress are those who believe in religion, manners and "family values."
Winner: Seth...


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Our cotton and linen only needs to be washed at 30 degrees. We don't recommend bleach as it can damage fabric.
Do not use fabric softener with your slings - it reduces the life of the fabric and makes it lose grip.
It is recommended to put ring slings inside a pillow cover when washing so the rings don't get damaged.
We do not recommend tumble drying in our washing instructions as it decreases the life of any fabric. Having said that, running it on a low temperature can help soften and 'break in' your sling.
It is a good idea to steam iron your cotton and linen slings after washing. Not only does it make them pretty and help to soften the fabric but it avoids the fabric creasing along the same lines repeatedly, which can lead to wear.
Try not to let linen dry completely if you are going to iron – linen is much easier to iron while damp. If you dry linen completely in the tumble dryer it may appear to have drastically shrunk. The fibres have just been compacted together and will return to normal after a quick press with an iron (and a spray of water). Using your sling will also stretch it back out again.
We recommend hand washing these fabrics. This can be done by putting some suitable wool/silk/cashmere soap in the bath tub and gently agitating the wrap in it. Then squeeze off any excess water (without wringing), roll in towels and step on them to dry further water. Alternatively you can use the cool handwash setting on your washing machine if it has one. Wool and cashmere should be laid flat to dry. You should avoid drying silk in direct sunlight. They can be ironed on a very cool setting.
Please visit the following websites for more sling safety information:
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5. Entries are displayed in the basket, and can be removed from there as necessary.
Example 1. If you only want a size 6, you can place all three available entries for this size to maximise your chance of getting this size.
Example 2. You do not mind if you get a size 5 or a size 6, so you can make 2 entries for a size 5 and one for a size 6.
Example 3. You decide that a size 3, 4 or 5 are suitable, so you place one entry for each of these sizes.
Remember you can only be selected to buy one item from each product style.
If you wish to buy product that is for sale on the site that is not in the draw, then you must buy that with a separate transaction and not mix it with draw entries. Complete your purchase before entering the draw, or complete you draw application before purchasing site items.
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(WHAS 11)--The Jefferson County Attorney's Office has found no wrongdoing in the county clerk's office after an investigation.
It comes after an audit by the state that questioned how some money was spent.
Jefferson County Clerk Bobbie Holsclaw requested a review from the attorney's office after a state audit questioned a lack of safeguards in place for a charitable fund and some gifts for staff members like gas cards and Christmas bonuses. No illegal activity was found but the clerk's office asked for another review.
The County Attorney's office announced that no further action is warranted.


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LIVE! | Alice Cooper at the Suikerrock Festival
by Christophe Pauly
– Photographer –
July 26-29, 2012 at Suikerrock Festival, in Tienen, Belgium
Suikerrock is a rock/popfestival in the city of Tienen, in the centre of Belgium. Tienen is best known for it's sugar refinery, hence the name of the festival (suiker = sugar). The festival has been going strong for 25 years. The main stage is located on the beautiful market square, the Grote Markt. There is an additional stage (Maniacs-stage) with new upcoming bands on a nearby market place (Veemarkt), and in the streets between the two stages there's a lot of animation. Only for the main stage tickets are required, the other parts of the festival are free. This years festival ran from July 26th through the 29th.
2012 Suikerrock Festival Lineup:
THURSDAY 26TH JULY (Mainstage)
ZZ Top, Triggerfinger, The Union, Philip Sayce
FRIDAY 27th JULY(Mainstage)
Channel Zero, Status Quo, Alice Cooper, (Dj Studio Brussels, The Reckoning), Sweet Savage
SATURDAY 26TH JULY (Mainstage)
Luc Van Acker, Arsenal, LMFAO, Mika, School is Cool, 't Hof van Commerce
SUNDAY 29TH JULY (Mainstage)
Texas, Ozark Henry, Daan, Gabriel Rios, De Mens, Tom Dice and Iris
Alice Cooper Band:
Alice Cooper – vox
Orianthi – guitar
Ryan Roxie – guitar
Tommy Henriksen – engineer, mixer, programmer and multi-instrumentalist
Chuck Garric – bass
Glen Sobel – drums