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A Cartersville police report said John Martin Ceresoli Jr. of Cartersville was eating outside at the City Cellar restaurant located in Museum Drive near West Main Street and appeared restless.
Witnesses said Ceresoli kept getting up, walking over to the train tracks in front of the restaurant, looking both ways, then coming back to his table to eat. On the last trip, the man stood in the middle of the tracks facing the oncoming train. As the train approached the man, witnesses said he turned toward the restaurant and took a step toward the restaurant. Ceresoli did not get off the tracks and was struck by the train. He was pronounced dead at the scene.
One witness said Ceresoli was "walking around and talking, acting kind of crazy. He heard the train coming and said, "[Expletive] CSX" and got out on the tracks."
Another witness told police Ceresoli "walked up on the track and stood facing the train. He didn't move. I thought he was trying to be a daredevil, but he didn't move. It seemed premeditated."
CPD Capt. Mark Camp said an autopsy was scheduled and the toxicology report was pending.
CPD offers reward for information on graffiti tagging
Cartersville Police Chief Thomas Culpepper said Friday that a reward is being offered for information that leads to the arrest of those responsible for painting graffiti at the Cartersville Plaza shopping center. The owner of the center is also asking for the public's help to stem the tide of "tagging" taking place.
Culpepper said in a release, "Typically, 'tagging' is done by those who live close to the area as a matter of marking their territory and warning others to stay out of their 'turf.'"
Anyone with information is asked to call CPD's Criminal Investigation Division at 770-387-5690.
BCFD reports woods fires, vehicle fire
On Thursday Bartow County Fire Department worked two grass and woods fires on the southern end of Bartow County.
According to BCFD Battalion Chief David Levey, stations 4 and 6 were called to 5265 Glade Road after a quarter of an acre caught fire. The department had the fire put out and was back in service within an hour.
A Bartow County Sheriff's Office report said a witness told deputies a white man was seen in the area and BCFD located cigarettes that may have started the fire.
At 8 p.m. Thursday, stations 4, 6 and 9 along with Georgia Forestry were called to Interstate 75 northbound at the exit 283 on-ramp.
Two acres burned, and because of the terrain, units had to hand rake a fire break, Levey said.
The cause of that fire remains under investigation.
In the early morning hours of Friday, a BCSO deputy was called to Mathews Road after a motorist reported a vehicle fire.
According to the incident report, BCFD extinguished the fully involved Ford F250 truck, which a witness told police had been at that location an hour before but was not on fire at that time.
Levey could not provide information at the vehicle fire.


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Our take: This patch is for the hardworking civilians that make it possible to enjoy fresh coffee and doughnuts every morning! As avid airsoft enthusiasts, the AMS team recognized the need for AFFORDABLE, yet extremely high quality 100% embroidered patches that didn't cost an arm and a leg. So we put our heads together and came up with the Premium Hi-Fidelity Patch Series, an entire line of kick-ass patch designs that will satisfy the high standards of even the most hardcore MilSim-er, at a low price that can be considered borderline lunacy for the quality of patch you're getting. Enjoy!Features:- AMS Premium Hi-Fidelity Patch Series- Secure hook & loop backing- Patch Size: 3.5" x 3"Color: GRAY / ACU
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Maybe you are the type of Cleveland fan who prefers to watch the game from the comfort of your own home instead of the craziness of the Dawg Pound. Such fans can still deck themselves out in team pride, and these Team Faithful jersey pants are a great way to show Browns spirit while staying nice and comfortable. Featuring sublimated team graphics and a drawstring waistline, these 100% cotton pants are perfect for lounging in the easy chair and cheering Cleveland to victory. Wearing something so comfortable makes it easy to dream of a Browns Super Bowl!
- 100% Cotton
- Approximately 31.5" inseam on 4XL
- Elastic waistband with drawstring
- Imported
- Machine wash
- Officially licensed NFL product
- Single button fly
- Sublimated print logos and graphics
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Manufacturer direct items are shipped directly from the manufacturer. These items are not available for international or expedited shipping.
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Ryan you said that when you go out at night you have a 2 way radio to call for help ,who is on the other end .
im glad that nothing ever happened to the night workers .i would have thought there would be something different as a safety like a dead man alarm .
You hit it when you go out and if you dont get back in to turn it off it sounds an alarm after a set time so it tells the others that are sleeping some thing is wrong
just an idea


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|All the English riding apparel you need to outfit men, women and children for schooling and show. Shop the widest selection of equestrian clothing including riding breeches, show coats & shirts, paddock, field & dress boots, helmets, casual clothing & more! Dover has your favorite equestrian clothing brands including Ariat, Tailored Sportsman, Devon Aire, Pikeur, Kerrits and more!


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For occasions both formal and casual, this silver necklace will provide an elegant accent to your wardrobe. Crafted solely from a series of ribbed and twisted oval links, this piece is as simple as it is lovely. The necklace highlights the arc your neckline, heightening your genuine beauty along with whichever outfit you choose to wear. Necklace measures 18" long x 3/8" wide and features a sterling silver lobster claw clasp. Made in America.
Like all fine jewelry, Carolyn Pollack Sterling Silver Jewelry should be handled carefully. Store jewelry in a plastic bag, dry and wrapped in tissue paper, when not being worn or displayed. Clean sterling silver with a silver polishing cloth when necessary, but never subject to chlorine, silver dips, chemical solutions or ultrasonic cleaners, as these substances can cause the genuine gemstones to discolor. Never wear jewelry in a swimming pool.


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All Aboard! @ Napa Valley Museum
Napa Valley Museum celebrates railroading with a major exhibition of HO gauge trains. The display contains over 1,500 sq. ft. of spectacular model railroad layouts from Coastal Valley Lines along with a collection of railroad memorabilia that would interest all.
Thursday, 06 December, 2012
Cost:$5 adults/$2.50 children 15 yrs old & younger
Location: Napa Valley Museum
Phone: 707.944.0500
55 Presidents Circle
Yountville, CA 94599
Yountville, CA 94599
Phone: 707.944.0500


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Fall gypsum improves soil for next crop
Farmers who apply gypsum to their fields in the fall can increase sulfur and calcium in their soils for their next crop, an Ohio State University scientist explains.
Warren Dick, a soil biochemist in the university's College of Food, Agricultural, and Environmental Sciences, says in a recent paper that applying flue gas desulfurization (FGD) gypsum to crop fields in the fall after harvest can result in improved soils that lead to higher yields.
Gypsum is an abundant byproduct from coal-burning power plants, said Dick, who holds an appointment with the Ohio Agricultural Research and Development Center, the research arm of the college.
"Growers typically apply gypsum in the fall after harvest," he said. "When the gypsum is applied to soils low in available sulfur or with poor physical properties, improved crop vigor and increased yields for corn, soybeans, alfalfa and wheat are commonly observed during the next growing season.
"Growers need to be aware, however, that the benefits are not always immediate, as time is needed for the reactions in soil to take place. As rain droplets contact gypsum-treated soil, the gypsum particles dissolve and begin to move slowly into the soil profile."
FGD gypsum is powdery, resembles flour and generally can be applied using conventional farm spreaders designed for spreading ag-lime and/or litter. Growers apply it to soils for several reasons, Dick said, including supplying sulfur when the element is limiting crop yields, and improving soil chemical and physical conditions.
According to Dick's research, sufficient sulfur from gypsum, applied at rates of 0.5 to 2 tons per acre commonly used by producers, remains present in the upper soil profile for several years after application.
"Gypsum is also used to improve soils high in sodium and in some cases magnesium, as such soils can become dense or crust," he said. "Adding gypsum to these soils will improve water infiltration and aeration."
A typical application rate is 1 or 2 two tons per acre every 1-2 or three years, Dick said. A growing number of farmer co-ops sell it. When applying gypsum to soils, there are several factors growers need to consider, he said, including:
- Gypsum doesn't dissolve all at once or move though all soils at the same rate. Its solubility is impacted by the source, particle size distribution and the environment surrounding the material once it is applied.
- Gypsum movement into the soil profile is also influenced by soil texture, amount of organic matter, surface soil structure, residue, compaction, soil moisture condition, and the timing and volume of rainfall.
- Crop nutrient needs vary depending on the type of plant, but most agricultural crops require 30-70 pounds per acre of applied sulfur. Most producers add more than this amount to their soil when applying gypsum.
- Plants can use sulfur only in the sulfate form, the form supplied by gypsum.
- Fall applications of gypsum to tight clay soils at recommended rates can be expected to provide adequate sulfate-sulfur and calcium to the following spring-planted crop. Over time, improvements to soil structure can also be achieved.
- Gypsum contributes to a variety of improvements to soil quality beyond fertility, including increased water infiltration and reduced losses of topsoil and nutrients.
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Comments (9) Leave a comment
Plough! Something that is still being done in much of Europe! You know, that age old practice of incorporating soil amendments!
Gypsum has beneifits on soils that it fits. In the Southeast with our lighter land we do get into problems with it at times that no one seems to want to point out. The first is that the people that market it as well as most extension people insist that it does not change the pH. NOT TRUE. It probably will not change it the first year except on light land and heavy rainfall. The sulfur will leach away much faster than the calcium and you are left wondering how your pH went over 7 with the lime you applied. The calcium saturation will run up to 65% + and all the other cations, especially potash, will leach even easier. An imbalance can occur resulting in a need of higher potash levels to avoid deficiencies.
Shuler, It Is With Respect To University And Extension Individuals That I Make The Following Comments To You. Yes, You Are Correct Gypsum Will Decrease The Soil pH. Always Remember This To Be True, A Sulphate Always Decreases The pH, Where As A Carbonate Increases The pH. When Applying Finely Ground Calcium Carbonate In A Water Suspension, the Carbonate Is What Neutralizes The Hydrogen In The Soil. I Get Very Concerned When I Hear The Word "TONS" Of A Sulphate Being Added To The Lighter Soils In The Southeast. When Adding Calcium To A Soil With A Light To Medium Clay Content, It Would Be Best To Go The Lime Method For Increasing The Calcium Level In The Base Saturation Level Of The Soil. I Am Not Denying That Sulphur Isn't Needed In The Southeastern Soils. Be Very Careful When Applying Large Amounts Of Gypsum Per Acre, Because You Run The Risk Of Increasing The Soil pH To A Level Which Would Tie Up The Herbicide In The Soil. For The Last 20 Years, I Have Been Involved With Using A 200-Mesh Or Finer Limestone In A Water Suspension For Soil pH Correction. One Of The Most Limiting Factors In Agriculture Production Is Low Soil pH. I Have A FREE Liquid Lime DVD Available Upon Request. I Also Have Available The Research Work Conducted With Liquid Lime On A University Level.
From a retailer standpoint this stuff is horrible to spread to the point that a higher price to spread it should probably be considered. Which in turn cuts down on the cost savings that were achieved as it being purshaced as a by product.
I would be interested in viewing your lime video as well as reading the research paper on liquid lime. Thanks.
I agree that gypsum is horrible to spread. Try our product, SUL4R-PLUS.com We have a premium product that spreads and blends perfectly with other Ag sized granular fertilizers. Our price point is higher but to your point you get what you pay for.
Nick, I am so sorry about the delay in responding to your request for the Liquid Lime DVD. I just now found your request. Please send your mailing address to my email, firstname.lastname@example.com and I will be glad to mail you the DVD. What type of agricultural business are you associated with? Eugene
Curt, I am so sorry about the delay in responding to your request for the Liquid Lime DVD. I just now found your request. Please send your mailing address to my email, firstname.lastname@example.com and I will be glad to mail you the DVD. What type of agricultural business are you associated with? Eugene
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Thursday's mountainous race from Ogden to Salt Lake City lived up to everyone's expectations by sharpening the view of who would enter the weekend's racing with a realistic chance of taking the overall victory on Sunday.
The race went largely according to plan for BMC, with Darren Lill showing his class and taking 2nd place on the stage. His efforts also move him within seconds of the race lead. However, even the best laid plans hit snags, and BMC suffered the loss of Scott Nydam and Steve Bovay due to a crash and suspected illness, respectively.
Darren Lill pulls through for the team
"The guys rode really well today," Gavin Chilcott reported. "A break that contained Darren and Ian formed as the race approached the last climb, which was exactly as we had hoped for in our game plan going into the stage." With around 15 riders in the break, Ian McKissick took up the pace to help them gain as much of an advantage as possible before the group hit the final climb. "Ian did a fantastic job for me today since we were in the break of 15, but no one really wanted to pull, so Ian was doing the lion's share of the work," Lill reported. "Ian had a great ride, but unfortunately he flatted out of the break," Chilcott explained. "We were able to change his wheel very quickly, so he latched onto the chase group without any trouble, but that left Darren alone to work in the breakaway."
Lill was forced to work perhaps a little harder than he would have liked before entering the final climb of the day. "When Ian flatted out, we still had only about 40 seconds on the chase group, so I decided to ride as hard as I could, especially since none of the other riders were going to help me," Lill said. "Darren attacked on the climb and went clear with Garmin's Blake Caldwell," Chilcott said. "Darren was very strong, but since Blake's team mate and race leader, Jason Donald was in the chase group, he didn't have to work with Darren on the climb." Cresting the 8.5 km climb with Caldwell, Lill powered ahead and kept the two riders away until the finish line. "Blake was able to come around Darren at the end," Chilcott explained. "They managed to put 18 seconds into the next chase group, and we should see Darren probably in third place overall tonight."
BMC shorthanded for up coming stages
With one more huge mountain stage and a final time trial to come, BMC feels itself in a perfect position for the overall. "There is one more mountain stage which will definitely shake up the classification a little more, and Darren is probably one of the best climbers who can time trial at this race, so we are feeling fairly good about the situation tonight," Chilcott reasoned. "We are also pretty pleased that the task of defending the jersey hasn't fallen to us too soon, especially since we are now down two riders." The one cloud that hangs over the team's success at the end of the day is that Nydam and Bovay were forced to leave the race. "Scott touched wheels with someone mid-race, and went down hard; we suspect he may have fractured his collarbone, though I'm not certain about that," Chilcott said. "It was just one of those innocuous, small accidents that happen sometimes, and have a larger impact than we would like." Though it is too early to say how badly Nydam was injured, Chilcott is confident that he will be fit to race again this season. "Sometimes these breaks can be very minor, so we could see Scott back in action pretty soon."
Meanwhile, Steve Bovay succumbed to respiratory complaints he had been suffering since his arrival from Europe. "We're not exactly certain what is wrong with Steve, whether it is allergies or his respiratory system, but he was suffering today," Chilcott said. Friday night will find the group racing a criterium in the streets of Salt Lake City, though Saturday's queen stage is what will really be on everyone's mind. "I'm feeling very well and the team is really riding strongly," Lill concluded. "Sometimes having the leader's jersey in a crit helps keep the guys out of trouble by having to ride on the front, but not having to defend the jersey in Saturday's epic stage will make things much easier on us." Friday's plan will almost certainly revolve around staying safe and rested waiting for everyone to reload for the climb-fest to come Saturday.


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They're great. Sturdy, clean up easily (when i don't let the paint or gesso dry on them). Great for mixed media projects, cards, scrapbooking. Especially perfect for me since I don't have much ability to draw. I own a box full of them and have not been disappointed.
It's exactly as I envisioned. Can hardly wait to try with fabric and dye paste.
Excellent as usual.


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Women's Health
Statins May Work Better in Men Than in Women
June 25, 2012 -- Women with heart disease may not benefit as much as men with heart disease from taking cholesterol-lowering drugs, a new research analysis suggests.
The review of studies evaluating statins showed that there was a reduction in death in men but not in women. The study concludes that there is no benefit of statins on stroke and all causes of mortality in women.
However, like men, women who had previous cardiovascular disease such as a heart attack, angina, or stoke and took a statin had a lower risk for a second heart attack, so the drugs do have clear benefits for women with heart disease, researchers say.
Statins and Gender
The findings raise new questions about whether true differences exist between men and women in their response to cholesterol-lowering drugs.
Just one-fifth of the participants in the trials were women, and it could be that this was too small to show real benefits.
"I don't really think biological differences between the sexes make women less susceptible to the benefits of using statins," researcher Jose Gutierrez, MD, MPH, of Columbia University, tells WebMD. "But if we want a clear answer to this question it is critical that more women be included in clinical trials."
The analysis included 11 major studies involving more than 43,000 people.
The studies were designed to examine whether statin therapy lowers heart disease and stroke risk in people who have had a previous heart attack, stroke, or other heart-related event.
Fewer Deaths in Men Who Took Statins
Overall, statin use was associated with a similar reduction in recurrent heart attacks in men and women.
Among men, taking statins was associated with a decrease in strokes and death, but the difference was not seen in women.
The study appears in the June 25 issue of the journal Archives of Internal Medicine.
In an accompanying editorial, Fiona Taylor, PhD, and Shah Ebrahim, DM, of the London School of Hygiene and Tropical Medicine, point out that earlier reviews have shown at-risk women to benefit as much as men from the drugs.
They contend that the researchers failed to include relevant studies that would have shown a clear survival benefit associated with statin use in women with heart disease.
"We suggest that statins work just as well in women as in men," they conclude.
Risk, Benefits Unclear in Women
But cardiologist Rita F. Redberg, MD, says it is far from clear that this is the case, because so few women have been included in past clinical trials.
Redberg is director of Women's Cardiovascular Services at the University of California, San Francisco Medical Center, and she was an editor of the new study.
"Although there is a growing interest in personalized medicine, we still lack high-quality data on the largest group of patients in practice -- women," she wrote.
Today on WebMD
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Last edited by Arrow Splitter; 01-14-2012 at 04:32 AM.
2011 Martin Firecat 400/NAP Apache Dropaway/Truglo Xtreme Sight/Custom 8" Stabilizer/Victory V6 Arrows
2007 Martin Jaguar /Trophy Taker Dropaway/Extreme Sight/Custom 21" Stabilizer/Victory V6 Arrows
Bow String Depot, Custom String Builders email us @ email@example.com
made a offer on this house today.http://www.freeportlandforeclosures....1/mlsname/RMLS
its not as big as i was wanting but this is a house i can put little money into and resale for around 220k.and it is 56 seconds from my work
Nice looking place. I know you are good with metal ones, but how about shooting at wooden fences.
2012 Alien X
congrats! my credit score is 797, but i have a unique job history. love those sheds even a tree stand situation a bit jealous. good luck, i just got that not so unique job(i thought i wanted to think outside the box)
the bankers like so in due time if that makes any sense?
2011 Firecat 400, sword twilight hunter, apa twister, lots of arrows
Very nice GD. Glad you got yourself a loan and potential home.
the thing with this house is there is a $9000 lean against it from dudes ex wife so she has to drop the lean in order to sell.it has been on the market fro a year so i am hopeing she does drop it.
not the house i really wanted but this place is worth a bit over 200,000 as it sits so it should have great re sale once i put 15-20k in it.if i get it.
Congrats Gravedigger,hope it goes off with out a hitch for yall.
I want to die peacefully in my sleep, like my grandfather.. Not screaming and yelling like the passengers in his car.
well the people signed off on the offer so that part is good.now im waiting to hear back from ther back to see if they will sign off on it too.the waiting to see part is almost done.i just need the bank to hurry up now.if all goes good then i should be moving my family in by march if not sooner.


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Chloe, an orange-and-white tabby kitten, is 12 weeks old and ready to be adopted. She has been bottle-fed by her foster family and has a sweet temperament. Chloe and other cats will be available to meet during Feline Friday from 1 to 5 p.m. July 19 in the Macy's wing of the West Valley Mall, 3200 Naglee Road. Animal Rescue of Tracy, a nonprofit, all-volunteer rescue group, also has weekly pet adoption fairs for dogs and cats from 11 a.m. to 4 p.m. Saturdays and noon to 4 p.m. Sundays. Members will make arrangements to show animals in rescue during the week. During the Cat and Dog Days of Summer, all adoptions are discounted by $20 until Labor Day. For information: 642-4324 or www.animalrescuetracy.org.
At the shelter
Charlotte, a 3-year-old female Queensland-beagle mix, is recovering from a laceration to her abdomen and is ready for adoption at the Tracy Animal Shelter. Shelter staff members believe Charlotte was frightened by fireworks on the Fourth of July and was injured when she jumped over a fence. She was treated by a veterinarian and is ready for adoption. The staff is seeking donations of canned food for dogs and cats, dog toys, puppy and kitten formula and flea shampoo. The shelter, 370 Arbor Road, is open from noon to 5:30 p.m. Tuesday through Saturday. For information: 831-6364 or www.facebook.com/pages/City-of-Tracy-Animal-Services/111907492220255.


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Contact us
School of Human
Environmental Sciences
102 Erikson Hall,
University of Kentucky
Lexington, KY
tel: (859) 257-3887
Home › Dietetics and Human Nutrition › Research
Dietetics and Human Nutrition
Faculty members in the Department of Dietetics and Human Nutrition feature a variety of themes of research including
- Use of information technology in hospitality and tourism industry,
- Expenditure patterns for travel and food-away-from-home,
- Tourism in Kentucky,
- Small and medium hospitality & tourism enterprise,
- Economic development in developing countries,
- Nutritional needs and patterns of those with disabilities,
- Consumers' attitudes and behaviors in the areas of diet & food safety,
- Healthy weight,
- Built environment, and
- Development of new food products with therapeutic or health benefits.
Dr. Kelly Webber measures the body composition of Courtney Childers using the department's Bod Pod system.
Along with faculty members, our graduate students are actively involved in research activities.


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sports, USA, Football, quarterback, Lineback, Halfback
This great custom product in heather gray from our department Kids & Babies and Hooide category can be printed just for you in the size and style you like. The design I Love Football was created by Quarantine and uploaded to Spreadshirt for you to have printed on a Hooide. Next to a host of other great customized designs, you can find this I Love Football design in Spreadshirt's Football category. If you are interested in topics like Lineback or USA, then you'll love I Love Football designs by Quarantine. Spreadshirt also offers a huge selection of custom t-shirts, hoodies and accessories for the category Football as well as top football clothing. Quarantine's designs have already impressed many of our customers, so we are sure that we've got right stuff for you! Spreadshirt is your destination for great designs of all kinds – whether it's Lineback, USA or football. We are sure that you will find something nice in our shop, there are many amazing custom Football t-shirts, hoodies, or accessories for you to find!Tags: Design ID: 11964113
sunglasses_mustache3 Other Designed by surreal197
love to train Designed by skill11
Wicked strong Designed by 3087565
The Official Save the Ta-tas® Logo Other Designed by SAVETHETATAS
A mustache with a gift ribbon Other Designed by namo
Two owls Other Designed by SumuLee
Sloth Love Hug iPhone 4/4S Case Designed by carlhuber
segelschiff_o_3c Bags Designed by Judith-M83
This hooded sweatshirt for kids is a great warm and comfy hoodie for bundling up in the fall and winter months. It has a double-lined hood, double needle hood, shoulders and armholes, double-needle cuffs, pouch pocket and banded bottom. The sleeves are set-in and the 1x1 athletic rib cuffs and waistband are lined Lycra. It is also quarter-turned to eliminate center crease. The fabric is made from 60% cotton and 40% polyester and has a fabric weight of 7.75 oz.
still to fill


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10 Affordable Pendants For Over the Kitchen Table
Whether you're looking for a stand-out feature lamp or something understated; if you're on the market for a stylish pendant lamp on a budget, we've got you covered:
1: 365+ BRASA from IKEA, $70
2: Utility Pendant Lamp from CB2, $40
3: Eden Pendant Lamp from CB2, $50
4: Asparagus Pendant from Linens N Things, $158
5: Gramercy Pendant Lamp from Sundance Catalog, $90
6: Beige Shade 4-light Pendant from Overstock.com, $95
7: Noemi 36 Suspension Lamp at Lightology, $180
8: Drum Pendant in Natural Linen from West Elm, $150
9: Quorum International Satin Nickel Mini Pendant from Bellacor, $52
10: Eglo Rebell Pendant at Amazon, $145
Related: Lamps In the Kitchen: What Do You Think?
(Images: IKEACB2, CB2, Linens N ThingsSundance Catalog, Overstock.com, Lightology, West ElmBellacor, Eglo)
4 Comments
Wait, the Asparagus pendant looks a hell of a lot like a Norm 69: http://www.shop.normann-copenhagen.com/eu/products/norm-69.aspx And costs twice as much, too (unless you don't have to assemble it?).
@hipcheck You're right, that does look really similar! But the Asparagus one isn't twice as much.. don't forget the Norm 69 prices are in euros. 100 euros = ~145 USD
There is also the Phrena pendant for $86 which I've had my eye on...
I bought my Norm69 kit for around $80, new, from a distributor in the US. I don't quite remember what size it was, though.


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Lush foliage forms add dimension to this dramatic wide band ring that is studded with gems, like fireflies in the jungle night. See Details
Gemvara jewelry is truly personal: you design it, choosing gems and metals to celebrate your story, and we craft it just for you. We'd love to help you find your perfect piece! (more)What quality are your gemstones?
They are all-natural and hand selected fine quality. (more)


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Entries are now locked for this month. Good luck everyone.
Entries are now locked for this month. Good luck everyone.
After 16 of 30 days for the month, we're at 4.04 inches so far
Snow Miser (04-17-2013)
With less than 1 week to go, 4.90 inches of precip have been collected in the can.
As a side note, I have not had time to come up with a contest idea for May. If someone can come up with an idea for May and get one started, great. If not, I will definitely be back with one in June.
Snow Miser (04-25-2013)
MW seems to be foiling us on this one. Dry, Dry, Dry...
4.94 was the total. More than a inch less than anyone expected.
With everyone going over this month, there is no winner this month. I think this might be a first.
Snow Miser (05-02-2013), whitemtnvisitor (05-02-2013)
I may not have won, but I was the closest.
BTW, I'd like to put in my usual objection to the rule of "closest without going over" in that it makes absolutely no sense to me in the scientific aspect and it is completely derived from the notion that the rules of "The Price Is Right" should apply to the rest of life.
Next up: Vermont City Marathon: May, 2011


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Nexcelle's Integrated Propulsion System Nacelle Takes Flight On The CFM International LEAP Jet Engine
The start-up of airborne evaluations with CFM International's LEAP-1C powerplant represents an important aviation milestone, marking the first time a next-generation integrated propulsion system (IPS) has taken flight – using the innovative engine nacelle system developed by Nexcelle
General Dynamics' MUOS-Manpack PRC-155 Radio Connects U.S. Air Force Aircraft To Operations Center Via The MUOS Satellite Communications System
General Dynamics C4 Systems supported a successful Mobile User Objective System (MUOS) satellite communications (SATCOM) demonstration connecting an U.S. Air Force C-17 mobility aircraft, flying over the Pacific Ocean, with a simulated airlift operations center at Scott Air Force Base, Ill
AFI KLM E&M Selected To Conduct Development Tests On LEAP Engine
Air France Industries KLM Engineering & Maintenance (AFI KLM E&M) has been selected by Snecma to conduct engine development tests on the leading-edge aviation propulsion (LEAP) engine
HyperSolar Sees Growing Market Demand For Industrial Hydrogen Fuel
HyperSolar, Inc. (OTCQB: HYSR), the developer of a breakthrough technology to produce renewable hydrogen using sunlight and water, today commented today on a recent announcement that Airbus, a leading airplane manufacturer, has entered into a three-year research agreement with South Africa's National Aerospace Centre to fund and develop hydrogen fuel cell technologies
Alcoa Opens World's Largest Aluminum-Lithium Aerospace Plant In Indiana
Alcoa, a global leader in lightweight metals technology, engineering and manufacturing, recently is officially opening the world's largest aluminum-lithium plant in Lafayette, Indiana where it produces advanced, third-generation aluminum-lithium alloys for the aerospace industry
Electronic Military & Defense was developed as a resource for engineers, program managers, project managers, and other professionals involved in the design and development of electronic and electro-optic systems for a wide range of defense and aerospace applications. Check out the digital edition of our latest issue for exclusive editorial on wearable antennas for military applications, countering EMI threats, biological and chemical threat detection, advances in optical sensing, and more.
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Custom Manufactured Windows
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Multispectral Photodiode Developer Kit
This developer kit is a tool used for the development and prototyping of multispectral sensors using PIXELTEQ's wavelength-selective photodiode arrays. Users can enable channel-specific settings, device configurations, sampling modes, data displays, and logging options – all which contribute to the development of multi-wavelength sensors in a very small footprint.
Precision Molded Aspherical Lenses
Aspherical lenses, or aspheres, are typically used in high efficiency illumination systems due to their shorter focal length and correction for spherical and coma aberrations. These characteristics result in better overall image quality.
Compact 320 x 240 Pixel Thermal Camera
DRS Technologies' Tamarisk®320 is a less than 2 cubic inch camera that weighs just over an ounce and provides 320 x 240 pixel resolution. It's ideal for applications in security and surveillance, unmanned sensors, UAVs, man-portable imaging devices, robotic ground vehicles, and medical imaging.


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Cable vs. Satellite
Compare the differences and get the right service for you.Compare Now
Are bundles bogus?
Nope, they can save youSee How
a bundle of cash.
See the provider map.
You want cable, you need cable, but who is your cable provider?View Now
It's easy to get cable. Call 1-866-921-5828
Why Cable TV in Sumatra, FL
If you are looking for affordable entertainment in Sumatra, FL, choose cable TV. Whether you watch dramas, comedies, sitcoms, news reports, cooking shows or documentaries, you will find programming that entertains you on cable. It offers hundreds of all-digital channels, HD programs, movies and On Demand titles, for hours of entertainment. And you can easily bundle cable TV with high-speed Internet. Cable Internet is faster than DSL; cable bundles can save you up to $400 every year. Plus cable is:
Cable TV offersmore HD choices
Snow may mess up satellite, but itdoesn't faze cable
Cable can beinstalled virtually anywhere
How Sumatra Watches TV
If you thirst for cable TV knowledge, we can help. CableTV.com has cold-filtered cable data on tap and ready for consumption. Try this (it's on the house): almost everyone, or 97% of Americans, watches television as it is aired and roughly 33% of those TV viewers have at least four televisions in their homes. Upwards of 50% of people also stream video content online. Among those with cable TV, almost three-fourths bundle their service with high-speed Internet. Cable's ubiquitous national presence also helps explain how DVRs account for about 7% of America's total TV viewing.
All those stats mean that if you don't own at least one TV for every room in your house, chances are your neighbor to the left or right of you does. It also means that almost everyone you meet today will watch a TV tonight, and 57% of them will use either their DVR or their Internet to do so.
Why Choose Cable Internet in Sumatra
Cable providers have so much more to offer than TV. That is why so many Sumatra residents bundle cable services. Cable Internet is faster than most DSL services, providing downstream speeds 25%-100% faster than the national average. People who choose cable bundles also save money, roughly $42 every month they bundle TV and Internet. Both are very good explanations why cable Internet subscribers represent 32% of households, and how broadband penetration in Florida grew to 70% by 2010. Enter your zip code to find out more about cable Internet, bundles and providers in Sumatra.
It's easy to get cable, Call 1-866-921-5828
Which Actors Are From Sumatra, FL
"Holmes Inspection" is a Canadian show on HGTV, which you can catch on cable TV. It follows general contractor Mike Holmes as he speaks to homeowners victimized by poorly conducted home inspections. Many people in Sumatra, FL love the senior contractor Demon Bennett, who was introduced on the show during season four. He is skilled in many trades including bricklaying, roofing and foundations. He is currently focusing on framing and carpentry. He is the second most regular character on the series, after Holmes.
Find Cable TV in Sumatra
If it isn't obvious by now, we think it's safe to say that we know cable TV like Ross Geller knows divorce. We are proud to say we do, because our knowledge helps us help you better. Usually there is only one provider in a given area because local governments control the licensing ability of a cable company to provide service in a specific region. Call the number above to locate a cable provider in Sumatra.


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Sure to charm teens and the young at heart! Four miniature charms serve as a reminder to Sing, Live, Dance and Love as if there's no tomorrow. Perfectly positioned on a sterling silver adjustable snake chain, the sentiments on these special charms are completed on the back of each. Celebrate the joys of life with these 3/4" charms on an 18" long adjustable snake chain that extends to 24". Treat yourself to this fashionably fun reminder of all the good things in life...or gift a friend! Made in America.
Like all fine jewelry, Carolyn Pollack Sterling Silver Jewelry should be handled carefully. Store jewelry in a plastic bag, dry and wrapped in tissue paper, when not being worn or displayed. Clean sterling silver with a silver polishing cloth when necessary, but never subject to chlorine, silver dips, chemical solutions or ultrasonic cleaners, as these substances can cause the genuine gemstones to discolor. Never wear jewelry in a swimming pool.


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Teaching in Winona Separate School Dist
Winona, Montgomery County, Mississippi
Getting Started in Winona Separate School Dist
District Financials
Median Family Income in 2000: $31,010
Per-Capita Income in 2000: $14,452
Total District Revenue: $8,991,000
Percent of Revenue from Montgomery County County: 18 %
Percent of Revenue from Mississippi: 66 %
Percent of Revenue from US: 15 %
Comparing districts in MS (See all Districts in MS)
Largest Districts
Highest Per-Capita Income
Teaching Schools in Mississippi
Searching ...
- Phoenix Career Services™ help students find careers that match their interests & map out a personalized career plan.
- Mentorships & networking opportunities available through Alumni Association of 800,000+ graduates.
- Flexible start date and class schedules.
- 100+ locations and online options.
- Offers special military rates and special advisors who have a military background.
- Students can earn credits for applicable military training and education.
- Online Courses
- Ranked #18 Best Education Schools by U.S. News and World Report in 2014.
- Established in 1918 with the mission, "to improve learning in urban education locally, nationally, and globally."
- The first major research university to offer an online M.A. in teaching program.
- Offers certificate through doctoral programs in teaching, counseling, and more.
- All programs taught with the guiding principles of leadership, learning, accountability, and diversity.
- Online Courses
- Providing accredited online courses and degree programs since 1987.
- A military-friendly school, it ensures that service members, their spouses and veterans can maximize their military education benefits.
- Students can customize monthly payments to fit their budgets and lifestyle.
- Program and course tuition is all-inclusive: textbooks, learning materials, and academic support are covered in the cost.
- Alumni can enroll in any future program at a reduced rate.
- Online Courses
• Founded in 1949, Grand Canyon University is a premier, private, accredited, nondenominational Christian university located in Phoenix, Arizona
• Its student-faculty ratio is 16:1 and 33.9% of its classes have fewer than 20 students.
• As a Christian university, the school encourages students to find their purpose in Christ, with an emphasis on applying Christian values and ethics to the workplace.
• 65% of students have cars on campus, and alcohol is not permitted for students of legal age.
- Online Courses
- Member of the United States Distance Learning Association (USDLA), the Canadian Network for Innovation in Education (CNIE), and the International Council for Open and Distance Education (ICDE).
- Features a fully flexible schedule with no classes to attend, leaving the study pace up to the student.
- Offers a high school diploma program through distance learning materials.
- Specializes in distance learning courses to award diplomas.
- Online Courses
District Map


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Posted on 5/13/2013
Don Dwiggins
The Library is pleased to announce that we will participate in an event where people from around the world will read a designated e-book simultaneously.
The selected book is The Four Corners of the Sky by North Carolina author Michael Malone. From May 15th through June 1st you can download a copy of The Four Corners of the Sky from our website and then take part in discussions with others who have read the book.
New to e-readers? Why not check one out from the Library? It's the perfect way to try one out before making a purchasing decision.
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5 results
Region: South Central
Type: Casinos & Entertainment
Region: South
Region: North
Region: East
Find things to do that are always free or are offering special deals.
Browse for special vacation packages and discounts.
Look for establishments offering coupons or discounts.
Check out which events have free admission or offer discounts.


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Waukegan, Illinois Fishing Trips - Fishing for salmon and trout out of chicago, waukegan il on lake michigan . Great 1-3 day pkgs
Eddyville, Illinois Horseback Riding - Camping, Cabins for Horse Lovers, Hikers, Bicyclists, Hunters and Family Reunions or Just Plain Funseekers !
Yorkville, Illinois Motorcycle Tours - We offer guided and self guided motorcycle tours in the United States. We have rental motorcycles available if you need one. We do all the work so you can have all the fun enjoying your motorcycle adventure holiday.
Chicago, Illinois Fishing Trips - Fishing for a variety of species within 300 miles of Chicago
Alton, Illinois Bed & Breakfasts - Voted "Best of Illinois" -Illinois Magazine Readers Poll. All private baths. Whirlpools for two. Fireplaces. Expanded cable TV/DVD/VCR. Wi-Fi. Need we say more?
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, United States Vacation Rentals - At Home Inn Chicago is a reservation service for a select group of city style "bed & breakfast-type" accommodations. Our fully furnished apartment suites and traditional bed and breakfasts are located in downtown Chicago and in the most popular nearb
Elizabethtown, Illinois Bed & Breakfasts - This Elegant Greek Revival Mansion is nestled in the sleepy little rivertown of Elizabethtown, IL. Luxurious accomodations include queen bed, private bath, in-room whirlpool tubs, fireplaces, cable TV/VCR, In-ground pool and Hot tub
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Sneak Preview: Anna Returns!
Elsa has a surprise for Anna when she returns to Arendelle.
Neal sacrifices himself to save the ones he loves from The Wicked Witch. From Once Upon a Time's Season 3 episode, "Quiet Minds."
Elsa has a surprise for Anna when she returns to Arendelle.
You came to find out my secrets.
Emma is stunned to discover how she knew the Snow Queen in the past.
The Snow Queen uses Anna to trap Elsa.
The Snow Queen warns Sidney that she's coming after Storybooke.
Regina and Emma work together to defeat the Snow Queen's beast.
Emma tries to make amends with Regina.
When Elsa hears Anna begging for help, will the sisters be reunited?
Hook struggles when his dark side comes out during a date with Emma.
Rumple tells Hook the truth about his dark side.
Good and evil forces fight over a magical hat.
Rumple needs Anna to gain access to the Sorcerer's Hat.
Anna uses Rumple's dagger against him.
Henry goes undercover at Mr. Gold's pawn shop.
Hook wants his hand back on the next episode of Once Upon a Time.
Anna makes a deal on the next episode of Once Upon a Time.
Emma tells Hook the real reason she's being distant.
Robin admits why True Love's Kiss didn't save Marian.
Rumple and The Snow Queen share a mysterious past.
Emma uses her magic to try to save Hook from the Snow Queen.
A man in the woods says he knows who's been freezing the town.
Something mysterious happens when Hans tries to capture Elsa.
Marian collapses on the next episode of Once Upon a Time.
Kristoff stops Elsa on the next episode of Once Upon a Time.
Emma encounters the woman who made the frozen wall.
Anna teaches Charming how to fight with a sword.
Trapped in Elsa's ice cave, Emma collapses from the cold.
David convinces Elsa she can melt the ice and save Emma.
Another woman in Storybrooke has powers like Elsa.
Elsa freezes Storybrooke on the next episode of Once Upon a Time.
Snow White snaps on the next episode of Once Upon a Time.
As Elsa walks to town and has a dangerous encounter with Sleepy and Grumpy.
Elsa makes a discovery while helping to plan Anna's wedding
Belle and Rumple dance to a song as old as time.
Elsa finds a disturbing truth in her mother's diary.
Anna asks Grandpabbie about where her parents really went.
Regina uses the magic words to get what she wants.
Kristoff and his reindeer Sven distract Elsa so Anna has time to get away.
After the snow monster corners her, Marian's life is in Regina's hands.
Swan shares a kiss with Hook, but says she needs more time.
Regina says it's time for villains to get their happy endings.
Rumple uses the dagger to turn a mysterious box into a magical hat.
Anna goes on a mission to find the truth about her parents.
Sidney Glass returns on the next episode of Once Upon a Time.
A mysterious woman emerges from the portal that Emma used to return home.
See how the writers got the idea to bring Frozen's Elsa to Storybrooke.
Ginnifer Goodwin calls the Comic-Con crowd from the ONCE set.
The identity of Emma's time travel companion shocks Regina.
Romance is in the air for everyone in Storybrooke.
Emma's magical powers are restored when she needs them most.
As Emma and Prince Charming look on, the Evil Queen executes Snow White.
Snow White and Prince Charming share a magical moment together.
Snow and Charming finally meet, but things don't end as expected.
Hook and Swan try to blend in at the ball.
Swan discovers that pages of Henry's Story Book have been erased.
Emma interrupts her parents' meeting, which could have dire consequences.
Emma and Hook are sent back in time to the Enchanted Forest of the past.
In order to save Hook's life, Emma must sacrifice her magic.
Zelena takes Mary Margaret and David's newborn baby.
Regina taps into her good to stop Zelena's time-travel spell.
Rumplestiltskin returns his dagger to Belle and asks her to marry him.
When Rumplestiltskin kills Zelena, there may be unexpected consequences.
Glinda says the Wicked Witch can only be stopped by magic created from love
Snow begs Regina to split her heart in two to save Charming.
Zelena gives Rumplestiltskin a potion that will bring back his memory.
Zelena needs Snow White's baby for her spell.
Cora realizes she's been duped.
Zelena offers Rumple the chance to go back.
Princess Ava exposes Cora's lies.
David teaches Henry to drive.
The Wicked Witch tricks Captain Hook.
Captain Hook challenges Black Beard for his ship.
Emma wants to learn magic.
Zelena wants to change the past.
Never bring your heart to a witch fight.
Zelena challenges Regina to a showdown in Storybrooke.
Zelena's origin is revealed.
Rumplestiltskin chooses his son over himself.
Neal makes a choice to save his family.
Regina meets Robin Hood in Storybrooke.
Neal suddenly turns up in Storybrooke with no memories.
Emma admits she was considering marrying Walsh.
The heroes realize Rumplestiltskin was the Witch's prisoner.
Cries for help lead Prince Charming to Rapunzel.
David and Rapunzel conquer their fears by facing them.


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Kansas City is being feature in the World Cup thanks to a KC based firm, Populous.Populous, located in Kansas City's River Market, designed the stadium where Mexico took on Cameroon last Friday.
The 42,000-seat stadium is hosting the U.S. team as they take on Ghana today. Being the only American company to design a stadium for the World Cup, Populous modeled the stadum after the rolling dunes of Brazil. The stadium is called "Estadio das Dunas." Using a steel white roof on slits, Populous is able to create the impressed that the stadium is moving like a sand dune.
"The arena das Dunas really reflects the climate and culture of Natal, Brazil and we've tried to make it a stadium appropriate for that location," Senior Architect Bruce Miller said.
- Kelly Urich
Hiland Dairy has teamed up with Price Chopper at 500 NE Barry Road Saturday, June 14 from 7am to 4pm to host a Great American Milk Drive Event that will benefit Harvesters—The Community Food Network
We're asking shoppers to buy an extra gallon of milk while they are shopping on Saturday that can be donated on-site. Both Hiland Dairy and Price Chopper will do a match for each gallon donated during 7am to 4pm on Saturday, June 14.
For many, that gallon of milk that we consider a staple in our refrigerator is missing in Kansas City's food banks. According to Harvesters' parent organization, Feeding America®, milk is one of the items most requested by food bank clients, yet there is a nationwide shortage because it is rarely donated
It's been a challenge for Feeding America to meet the demand for milk due to the lack of donations – canned goods and other non-perishable items are more likely to be donated
There are other ways to donate for those who cannot make it to our on-site events:
With the simple click of a mouse (www.milklife.com/give) or text message (text "Milk" to 27722), anyone can buy much-needed milk and donate it for as little as $5.00 to a family who does not have regular access to milk. By entering your zip code, you can ensure that the milk is delivered from the farm to a local Feeding America food bank in your very own community
- Kelly Urich
Earlier this month, a 37-year-old bus driver named Phuoc Lam lost his life due to a road rage incident.
Phuoc didn't have any savings, and was working seven days a week just to stay afloat. His wife, who speaks almost no English, didn't even know how she'd pay RENT next month. They also have two young sons, including one who's autistic.
Luckily, one of the cops investigating decided to go above and beyond. Huan Nguyen immediately took an interest in the family, because they're Vietnamese immigrants like he is and also has two kids.
Once Huan found out about their money issues, he started texting all his friends asking for help. He also encouraged other officers to do the same, hoping to raise only a few thousand bucks.
Then he set up a fundraising page on the site YouCaring.com and three weeks later, complete strangers have donated over $100,000.
Huan says he usually tries not to get emotional when it comes to being a cop. But this time it was too much, and he knew he had to help. If you would like to help or donate, head to The Point's Facebook page.
On March 17, 18-year-old Alex Fraser, a senior at Blue Valley High School, suffered paralyzing injury to his spine while swimming at a beach in Mexico during spring break.
Alex had a first major surgery in Mexico and, less than a day later, he was then air lifted back to Kansas City to have a second major surgery at Menorah Medical Center in Overland Park, KS.
Now, it was just back in February he BROKE Blue Valley High School's swimming record for the 100M breaststroke! And just three days before his injury, he received a call back from the University of Arkansas, where he had auditioned to be a part of their in the drum line.
His focus is now to regain mobility in his hands and the function of his arms. While Alex works hard to rehabilitate, tens of thousands in medical bills have mounted, and in the very near future he will need a motorized wheelchair and a full-size van with a hydraulic lift that can serve as the needed mode of transportation for Alex and the wheelchair.
To help with Alex's medical bills, David Gaschen, who played the Phantom in "The Phantom of the Opera" in BROADWAY, has stepped in. David is Alex's cousin, and is now coming to Kansas City to perform for donations.
An event called "Alex's Angels Presents A Night of Music by Broadway's David Gaschen" has been set up for donations. The show will be held at Rockhurst High School in the Rose Theatre on Saturday, June 7th. For more details and tickets, click here.
- Kelly Urich
Be on the lookout for Erin Little on the news this weekend, but not on her typical news programming slot.
Local KMBC weekday morning meteorologist, Erin Little, has left Kansas City and is in the BIG Apple.
Erin will be the guest weather anchor this weekend on "Good Morning America," which airs from 6-7am.
"I grew up in Kansas City, and now I'm raising my own family here," Little said. "I can't wait to represent this great city."
Luckily, Erin, who is a mom of two young girls, will be back in Kansas City later in the afternoon on Sunday to celebrate Mother's Day.
- Kelly Urich
Last night, The Missouri Lottery unveiled that 64-year-old Patricia Roscher of KANSAS CITY won the April 12 drawing after buying a ticket at a QuikTrip in Pleasant Valley!
The MO Lotto prize winnings—$2.5 MILLION!
Based off of her winnings, Patricia says that she plans to retire early as a financial analyst at a credit card company.
In addition from retiring, Patricia says that she and her partner plans to purchase a brand new house.
According to MO Lotto officials, Patricia is the 225th player to win the Lotto jackpot and the 401st to win at least a million in the MO Lotto. In others words, get out there and purchase your lotto tickets—just be sure to share the wealth with me once you win it!
- Kelly Urich


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A Deep Dive Into Customer Experience
Last fall I wrote an article for UX Magazine about the shift from user experience (UX) to customer experience (CX).
In a nutshell, I explained how the field of customer experience has risen to prominence over the past several years due to forces like technology commoditization, digital disruption, and social media. Now I want to go deeper by explaining some of the key differences between these two established fields.
Difference #1: Scope
UX professionals typically focus on the design and development of digital interfaces—today that translates primarily into websites, tablet apps, and mobile apps. And, as the name "UX" implies, UX practitioners typically refer to the people who interact with those interfaces as "users."
To belabor the obvious, CX professionals hardly ever mention "users"—they talk about "customers" instead. They focus on the interactions that customers have at every stage of the customer journey: discover, evaluate, buy, access, use, get support, leave, and re-engage. CX practitioners are interested not only in digital touch points, but also in marketing communications, product packaging, checkout counters, receipts, face-to-face conversations with sales reps, and phone calls to customer service.
That's why at Forrester Research, we define CX as how customers perceive their interactions with your company. We're not talking about some subset of customer interactions. We're talking about all of them.
Difference #2: Educational & Professional Background
UX professionals typically hail from one of three primary backgrounds: behavioral sciences (into which I'd lump fields like anthropology, psychology, and cognitive science), design, or technology. Degrees and/or professional experience in these fields prepare UX professionals for tasks like determining what types of products and services people need, designing the appropriate interactions, and bringing them to life.
This background is also relevant for a career in customer experience. After all, non-digital interactions need to be defined, designed, and implemented, too. And yet surprisingly few of today's CX professionals can claim a UX background. That's probably because in addition to designing customer interactions, CX professionals must also engage in what we lovingly refer to as customer experience management. This translates into myriad tasks that collectively look much more like massive organizational change management than anything that resembles traditional UX work.
Change management requires one of two qualities: authority or influence. Because most customer experience professionals don't have overarching organizational authority (yet)—and perhaps because influence is more effective in the long run, anyway—most companies appoint candidates to CX positions based on the quality of their existing internal relationships, not on pedigree.
In Forrester's recent analysis of 177 chief customer officers, we found that 55% were internal hires. And the most common backgrounds for these professionals included marketing, operations, sales, service, and strategy. Notably missing from that list? UX.
Difference #3: Tools & Methodologies
If you're a regular reader of UX Mag, you probably don't need me to get into the details of UX tools and methodologies. You know this like the back of your hand. So let me instead focus on the tools and methodologies of customer experience. Forrester's CX maturity model describes six disciplines that companies need to master in order to create and sustain high quality customer experiences.
The first three disciplines help companies define the right customer experience—the experience that will meet (or exceed) the needs of customers and that will support the business and brand. Those disciplines are strategy, customer understanding, and design.
Strategy: When business people talk about strategy, they're often referring to a roadmap or plan of some sort. But a CX strategy is a description of the experience that a company intends to deliver. For example, Holiday Inn defined a CX strategy dubbed The Social Hub. It set the stage for an innovative lobby experience that was rooted in the hotel's key brand attributes (purposeful, inclusive, social, and familiar) and in the activities that its guests wanted to do (eat and drink, relax, and have fun). The heart of the Social Hub strategy states: "We give our guests flexible options so they can be themselves. That way they don't have to leave the hotel to get what they want. They can find it at the Holiday Inn."
Customer Understanding: A company's CX strategy is only effective if it's rooted in a clear and accurate understanding of who its customers are, how they're interacting with the company today, and what they want and need from the company tomorrow. CX professionals sometimes employ research methodologies—like ethnographic research and usability studies—that are familiar in UX land. In addition, CX professionals use surveys and focus groups to solicit customer feedback; dig into analytics and big data; mine social media, phone calls, email, and chats to determine customer sentiment; and tap into the knowledge of frontline and backstage employees.
Design: This is the same mindset and problem-solving process that UX professionals apply every day in their jobs. Here, it's just applied to a wider range of customer interactions. For example, Mayo Clinic prototyped new outpatient exam rooms with foam core and cardboard, and service design agency live|work redesigned call center interactions for Gjensidige, Norway's largest insurance company.
Again, the three disciplines above help CX professionals create the right experience. The second set of disciplines helps companies manage those experiences effectively. Those disciplines are measurement, governance, and culture.
Measurement: CX professionals use three types of metrics to determine the business impact of customer interactions. First, we've got perception metrics: these tell a company what their customers think and feel about their interactions. Then, we've got descriptive metrics: this is the operational piece that tells a company what really happened.
For example, a customer might think that they were on hold for "forever," and the descriptive metric shows that she was really on hold for two and half minutes. In tandem, these two metrics enable CX professionals to set benchmarks for CX quality. Finally, we layer on outcome metrics, which indicate what customers will do as a result of their experience, like purchase again or recommend to a friend. In total, these three metrics enable CX professionals to build financial models that tell them what's going right, what's going wrong, and what kind of business benefits they can expect from making specific improvements.
Governance: We typically talk about two types of CX governance: reactive and proactive. Reactive governance involves listening to customers talk about their problems, prioritizing their issues, fixing the ones that will have the biggest impact, and then closing the loop (telling customers what's been done to make their lives better). Proactive governance involves making sure that CX problems don't get introduced in the first place. For example, FedEx employees who want to introduce a new project, process, or technology must fill out a form to identify which touch points their proposed initiative will impact and how. This helps to keep problems from bubbling up to customers as an unintended consequence of other initiatives.
Culture: Culture is about driving customer-centricity into an organization's DNA, and there are three primary levers you can pull to make this happen. The first is hiring. Companies need to hire people who have an innate desire to serve customers. When hiring new call center agents, American Express doesn't look for call center or financial services experience, instead it looks for applicants from cruise lines, retail stores, and restaurants. The second lever is socializiation, which translates into activities like training, storytelling, and rituals that celebrate customer-centric attitudes and behavior. The third lever is rewards. This includes informal rewards, like movie tickets and recognition at company meetings. It also includes formal rewards, like bonuses and promotions based on performance against CX metrics.
So what does all of this mean for you, dear reader? I know that many UX professionals don't give a hoot about CX. They'd rather immerse themselves in the details of the latest technology, or geek out over typefaces and Photoshop shortcuts, or surround themselves with thousands of Post-It notes from their latest ethnographic research study. And that's OK. In fact, it's more than OK. (Honestly, there are lots of days when I'm right there with you.) But maybe, somewhere, there's a UX professional who's looking for something a little different. And to you, I say: Consider the field of CX. You'd be an awesome fit.
Hear more from Kerry at Forrester's Customer Experience Forum East, June 25-26 in NYC.
Image of diver courtesy Shutterstock
Add new comment
I just published an article today on the similarities between the CX and UX design process. The article draws interesting comparisons between customer experience and user experience in a variety of ways. They certainly have their differences, but I think there are more similarities.
Thanks for the article Kerry! I was happy to read an expert pointing out the existing gap on the CX job market (a gap that needs to be filled by more UXers). It's horribly incredible to listen how much talk about good experience happens inside a company but how little (sadly) it is understood on how to achieve it (with UX!!). As an UX professional, I decided to undertake the challenge of playing a CX role at a big corporation in order to better understand the other side of the equation (from inside). I must say it has been a very interesting adventure! I think it is important for us to keep UX strategy, service design, product design, and experience management, all under the same perspective. This is the way how we'll help business become more human and at the same time the way we'll help ourselves become more successful in business contexts.
There are some major barriers between CX and UX:
- UX barely exists on CX landscape. (I see this as the major barrier) CX is not much aware or do not want to be aware about what is UX. UX is not usually included into CX Toolbox.
- Different Scope: Classic UX scope is experience of user interaction with Product/ System/ Service. (From ISO definition of UX).
If you ask an UX practitioner about CX, the typical answer might be: "We also should take customers into account. Customers are users, who pay. We also should treat users as future customers. "
CX works on a higher company or brand level. CX is: "How customers perceive their interactions with your company." (Forrester definition of CX, 2010)
Interesting that in its earlier days its earlier years CX had a broader scope, that also included UX-related levels: "... customer's cross-channel exposure, interaction and transaction with a company, product, brand or service (Bernd Schmitt, 2003) The current trend is that scope of CX have narroved, leaving levels of product and service experience ( namely UX) out of CX scope.
Candidates in the UX universe for moving up into more CX-related positions in large organizations are UX strategists, UX managers and UX professionals honoring business thinking in their work. Candidates in the CX community are those being sensitive to design thinking, the experiential value of products and services, and what it means to run a 21st century organization. Still a long way to go for both to achieve the CX and UX symbiosis.
All customers are users but not all users are customers, and in some cases you have customers AND users as part of the same business model. In many instances CX is just UX with a monetary conversion point added to the experience journey. I find it hard to believe that CX is the next step in the evolution of UX, since the two fields will eventually co-exist. Customer EXPERIENCE has existed since the dawn of time. It is only with the introduction of the element of digital interaction that USER experience has been added, and customer experience is just currently adjusting to that.
The "little" UX (digital interactions) might be a subset of Customer Experience which again is just a subset of "BIG" UX that includes experiences across all (digital and analogue) channels and touchpoints. Let's keep our minds open.
A informative article, rather a eye-opener about the implied difference between UX and CX. However, I would beg to differ on your comments in the end at your conclusion. I've been in this industry a couple of years, and the with the kind of teams I have worked with(internationally) - customer experience is not considered separate, as UX people with work with the same strategies to build a customer facing product. We can't just look into latest technology, photoshop shorrtcuts and stuff like that to build on a good user experience (UX)


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Baldur's Gate: Enhanced interview: making a classic better
by John Keefer, shacknews.com, Nov 16, 2012 12:30PM PST
The Baldur's Gate series was a classic for the PC, and the announcement of Baldur's Gate: Enhanced Edition with updated technology and new content created quite a positive buzz in RPG circles. Now, with the game set to launch in less than two weeks on November 28, we had a chance to chat with Beamdog president Trent Oster about the game's initial delay, the new content, plans for DLC and, eventually, Baldur's Gate 2 Enhanced.
Shacknews: When the release date for BG:EE was first announced as September, you knew that you were adding new content and new characters. What happened along the way that ended up pushing the date back?
Trent Oster: We were a little over confident we could whip the existing Baldur's Gate codebase into a shippable shape in a timely manner. Early in development, we made good progress. Later, we hit a brick wall. We'd try to work with the existing system, it wouldn't work, we'd start spelunking around looking for the problem and the complexity we encountered was off the charts. We'd cut the complexity down and introduce new bugs. We'd fix the bugs, introducing more. We really were in a hard cycle of code cleanup and bug fixing. In September we had a brittle version of the game that simply lacked polish and didn't feel well executed. We worked very hard to fix bugs and improve the game, but the progress just wasn't what was required to make a game we could be proud of. We approached our partners, telling them clearly that we were unhappy with the state of the project and we wanted to extend the ship date. The Wizards people were very supportive and in full agreement, they understood the importance of making a high quality product. It took a while for us to work out the business terms for the extension and that forced us to wait on the delay announcement much longer than we would have liked. As a small developer, funding two more months of additional development and going two months without revenue was a hard call to make, but we are certain it was the right decision.
Shacknews: With the launch two weeks away, what is the biggest thing left on the "to do" list?
Oster: I wish there was only one. We need to get out there and tell people about the game. We need to finish up the last polishing touches for ship. We need to finish our plans for post-release update #1. We need to get the promotional assets out to the fans. We need to start the pre-load and metric the distribution server farm to measure and manage the load. We need to ensure our server support in Europe is up to the demand. Really, we have a massive volume of work and time is ticking away.
Shacknews: You said you had gutted the multiplayer of the original Baldur's Gate. Talk us through the changes and decisions you made to make it a better experience as co-op.
Oster: The original Baldur's Gate made extensive use of Direct Play, which is no longer supported. The DirectPlay systems had a lot of performance and reliability issues in the original codebase and we were able to reduce the complexity and clean up the entire system by nuking DirectPlay from orbit. The BG reliance on DirectPlay required players to engage in a large number of odd work-arounds to get the game to connect up. Our approach was to clean up the networking system and lay out a larger plan for how games could connect up. With the tight demands on our time, we will launch with support for direct connections, with our game matching solution coming online in the near future. I'm most proud of how robust the cross-platform multi-player is. We've had a number of games running in the office across PC's, Macs and various iPad versions. The cool factor of cross-device play is hard to convey, but when you are playing the same game on a tablet that your buddy is playing on a PC it is pretty amazing.
Shacknews: How much thought was there (if any) given to making the game for PS3 or Xbox 360?
Oster: We were approached by Sony to bring the game to PSN, so I counter-proposed what I thought it would cost for us to do it right. For me, to make BG:EE a good experience on a console would require a very heavy redesign for the entire control and input scheme. We're big fans of Baldur's Gate, so we want the game to be great. Without a large scale effort we just could not make a product we could be proud of and Sony decided not to proceed. I believe they wanted to proceed with a quality product, but we just couldn't make the numbers work.
Shacknews: You've created three new characters for BG:EE: Rasaad, Neera and Dorn. What was the thought process behind adding this new content?
Oster: We analyzed the game mix in the main game and asked "What characters would be a good addition?" Dorn came from a concept I had wanted to pursue around a very powerful character who also brought a large negative into the party. I described the concept as "The butcher of Bakersfield" (Running Man movie reference), but the idea was a butt-kicking fighter who added a great deal to the party in combat ability, but really hurt the party in the social game. The idea that people wouldn't talk to them, merchants charged higher prices, enemies coming out the woodwork and so on. Neera came from a desire to make a little more whimsical character and to really embrace what we thought a wild mage should be. She has a great natural talent, but she doesn't fully understand it. She has had a mixture of experiences and while an optimist, she has seen a few pretty bad situations, such as the Red Wizards stalking her. Rasaad came out of our talks around developing a fun to play, but straight laced monk character. His childhood background keeps poking through as he strives to be the man he feels he should be. We're very happy with how all three turned out and I seem to recruit them every time I run a play-through. Keeping everyone happy is a bit of a challenge. Let's just say I spend a fair amount of money in the temples.
Shacknews: Why did you decide to make Neera and Dorn characters as DLC for the iPad version and not PC?
Oster: We wanted to push the price on the iPad and Android tablets as low as we could, but we still wanted players to have a taste of the new content. We made the decision to include Rasaad and the Black pits in every version, but by selling Dorn, Neera, the Voice Over pack and the Jason Manley Portrait pack as DLC, we could do a lower price. We want everyone to get a fair deal, regardless of platform and I think we've hit on a good balance. As a PC or Mac player you get everything for one price, without the complexity. For tablets, you get a lower cost of entry, but you can add the new content if you so desire.
Shacknews: The addition of Dorn adds the Blackguard kit to the game. Are you planning other kits as well?
Oster: We have some plans post-launch for other new kits and additional enhancements, but we are still working out all the complex details around those plans.
Shacknews: The Underdark has always held a bit of mystery. How was the Black Pits dungeon created and what types of discussions did you have about making it stand-alone or fitting it into the story?
Oster: We wanted to build an adventure which really celebrated the strengths of the Infinity Engine gameplay. Early on we decided upon a concept around a gladiatorial pit series of challenges, really focusing on the tactical combat strengths of Baldur's Gate. After extensive consultation with our partners at Wizards of the Coast we settled on the Underdark as a setting and a male drow as the antagonist. Since we wanted to have the party progressing as they moved through the fight tiers this really limited us to a stand-alone adventure. With the freedom of a separate adventure we were able to bring a huge variety to the fights and force the players to switch up tactics to progress. We're very happy with how it turned out. Trust me on this "Fear the fission slimes."
Shacknews: You have said the AI will still be a pain. What types of changes have you made to the AI (if any) to keep up with the new content?
Oster: We've re-done most of the generic AI scripts and for the Black Pits we've done a ton of custom scripting. Any place we've added new content, we made extensive use of new approaches and optimizations to the scripting. We also fixed a number of scripting commands that never worked properly in the original game. The AI has improved, but there are still ways we can make it better going forward.
Shacknews: What will the new level cap be?
Oster: In the interest of keeping BG2:EE balancing in line, we made the hard decision to leave the xp cap where it was, at 161,000 XP at the end of the Tales of the Sword Coast. When we did some play-through experiments, we found the fun of the game disappeared once you became too high level.
Shacknews: Tell us about the voice work. Who did you get for the new characters and what was the audition process like? We know that Mark Meer, who voiced Commander Shepard in the Mass Effect series and did some voice work in the Baldur's Gate games, is being brought back.
Oster: We selected some experienced voice actors for the new characters. Our selection process was to put together a list of characters we needed to record and Dave Chan (former BioWare Audio guy) put forward a mountain of audition samples for us to review. Based on the samples, we provided a short list of actors and the roles we wanted to try them for. With Mark, we had him listed to audition for two roles, but once he started rolling, he asked if could try a few more. He tried out for more than 10 of the 40 plus new characters and we picked him for six. Yes, he is that good and he has a very large range. His goblins are just awesome. His new work in the enhanced edition is much more "enthusiastic" than his former.
Shacknews: Has Jim Cummings had to make an appearance as Minsc?
Oster: We haven't added any new voice work for Minsc. Due to an old agreement, we are limited in terms of what we can do with old characters and new content. For completely new content such as expansions, those limitations don't exist, so we're going to give Jim a call one of these days, but for now, fun must wait.
Shacknews: How much additional music had to be done for the game?
Oster: We did all new music for The Black Pits, the new areas for Rasaad and Neera and we had Sam Hulick compose a new main theme for us. We're very happy with how the music turned out. Sam did an amazing job of adding new music that fits in well with the original music very well.
Shacknews: Baldur's Gate was already a huge game. Each of those characters should add a total of 12 more hours of game play. That's a lot for a $20 price point. What was the reasoning behind pricing the game there and not higher?
Oster: We wanted to fix the price point at $10 for a stripped down version for the tablets and when we added all the content up $20 seemed a reasonable price to us. We believe in creating a good value product for our players and I think the low price will allow us to attract many more players than if we had gone too high. We also had to spec out the price early on in the process, before we had a real idea of how much work was involved. I think with the improvements we've made and are planning on still making this is going to be one of the gaming bargains of the decade.
Shacknews: Have pre-orders been where you expected them to be? Have any numbers?
Oster: In our contract we are blocked from directly discussing terms such as sales numbers, but we've exceeded my original target by half again, so I'm pretty happy. Now we just have to see how sales pan out.
Shacknews: Any update on a boxed or Collector's Edition?
Oster: The concept of a boxed edition is still dead in the water. We just haven't made any progress on the contract front.
Shacknews: Any update on a Linux version? You tweeted that it looked feasible.
Oster: We're getting close on the contract for the Linux version. I'm pretty certain it will happen, but when is the big question.
Shacknews: Now that BG:EE is almost out the door, what planning and groundwork has been laid for BG2:EE?
Oster: We've done a fair amount of planning and some concept artwork. We bounced some story ideas off the folks at Wizards and they gave us some great ideas on interesting content, so we've laid some groundwork. Beyond that we're completely dominated by BG:EE right now.
Shacknews: Since most of the revamp work was done for the original, do you think we'll see a quicker turnaround time with the followup?
Oster: Yes, our plan was always to try and do the heavy lifting early on. BG2:EE should be a shorter development cycle than BG:EE.
Shacknews: What are your plans for DLC? We have a hint on the iPad DLC, but what about PC?
Oster: We think there is a lot of room for more content in the BG series and we're anxious to start exploring new adventures and characters. A big part for us is going to be watching the success or the existing tablet DLC and making content choices accordingly.
Shacknews: Will DLC take precedence over BG2:EE or will you work on them simultaneously?
Oster: BG2:EE will take precedence over DLC. We're under contract on the game, the DLC doesn't have a hard ship date, so it is going to come after.
Shacknews: You had tweeted that Icewind Dale would be a candidate for an enhanced edition if BG:EE is a success. Have pre-orders and fan feedback made that a real possibility?
Oster: The support is there from the fans and the pre-sales. Our partners have expressed an interest in adopting a "wait and see" approach to see the critical and commercial success of the Enhanced Edition titles before deciding to move ahead. We're all interested, but we all have to make the best decisions for our respective companies and properties as well, so we completely understand. We love working with the Wizards people and they've been great partners to date. We're looking forward to working with them in the future. We're hopeful they feel the same about us.


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A missing, endangered 14-year-old Bend girl reported as a runaway Thursday was found Saturday by a retired police officer and his wife, lying in a field near a northeast Bend intersection, officers said. She was taken to St. Charles Bend for evaluation.
Founder of Nashelle Jewelry in Bend has close ties to East Caost and has created a 'Pay It Forward' bracelet, all proceeds of which will to to Hurricane Sandy relief efforts.
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NYC Parks Events Calendar
Get up, get out, and do something! Just about any day of the year, you can find something fun, informative, and healthy to enjoy at an area park. Feel free to browse the listings below, or use the search tools to find an event that matches your interests and location.
Viewing 11–20 out of 16,009 events
from March 29, 2013 (x) to April 25, 2026
Monday, September 23, 2013
Bryant Park Chess
at 40th Street Plaza (in Bryant Park), Manhattan
11:00 a.m.–8:00 p.m.
Game boards, including chess, checkers, and backgammon, are available fora small fee. Provided by the Marshall Chess Club.
Category: Games
Bryant Park Petanque
at Fountain Terrace (in Bryant Park), Manhattan
11:00 a.m.–6:00 p.m.
Learn to play petanque from members of NYC's championship-winning club, La Boule New Yorkaise.
Category: Games
Bryant Park Le Carrousel
at Le Carrousel (in Bryant Park), Manhattan
11:00 a.m.–8:00 p.m.
Le Carrousel was specially created to complement the park's French classical style, featuring brightly colored animals and French cabaret music.
Category: Games, Kids
Bryant Park Games
at 40th Street Plaza (in Bryant Park), Manhattan
11:00 a.m.–7:00 p.m.
Take a game break with an eclectic selection of favorite tabletop games for free. From scrabble and mancala to dominoes and more.
Category: Games
Bryant Park Ping Pong
at Ping Pong Court (in Bryant Park), Manhattan
11:00 a.m.–7:00 p.m.
Test your ping pong skills at one of two state-of-the-art tables.
Category: Games
CityParks Seniors Fitness: Yoga
at W. 207 St. & Seaman Ave. (in Inwood Hill Park), Manhattan
11:00 a.m.–12:00 p.m.
City Parks Foundation welcomes all New Yorkers, 60 and over, to participate in CityParks Seniors Fitness.
Category: Fitness, Outdoor Fitness, Seniors
Walk NYC: Willowbrook Park
at Carousel for All Children (in Willowbrook Park), Staten Island
12:00 p.m.–1:00 p.m.
Walk NYC is a FREE program that encourages New Yorkers of all ages to get fit while enjoying the outdoors. With funding provided by Empire Blue Cross Blue Shield, Parks will staff…
Category: Fitness, Outdoor Fitness, Seniors
Bryant Park Juggling
at Bryant Park, Manhattan
12:00 p.m.–1:00 p.m.
Test your coordination and dexterity with free juggling lessons.
Category: Games
Bryant Park Piano
at Upper Terrace (in Bryant Park), Manhattan
12:30 p.m.–2:30 p.m.
Clap your hands, stamp your feet, and say yeah to weekday performances of ragtime, jazz, boogie-woogie, and stride piano in Bryant Park.
Category: Concerts, Free Summer Concerts
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I just have to think that comments about Rytera's not making their rated IBO can only be due to improper setups.
'09 Alien X maxed at 52#, 29"dl with all measurements right on the money.
Black Eagle Arrows UL Carnivore, total arrow weight 292gn.
I think that calculates right on or maybe a hair over listed IBO for this bow.


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