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Startup Customer Service — Some Lessons LearnedMonday, March 8th, 2010
Back in June of 2008, at the conclusion of my Entrepreneurship and New Venture Formation class at Kellogg, our class group pitched the concept of Genlighten to a panel of VC/Entrepreneur judges. Our presentation was a success, but one of the judges warned us that the older demographic we were serving would have more customer service needs than we had budgeted for in our financial plan.
Now fast-forward to March 2010. At this point, given our small userbase, my wife has been able to deal quite effectively with the daily emails and occasional phone calls we've received. But over the last few weeks as our traffic has begun to pick up, we've seen the volume of customer service inquiries increase right along with it. Several of our experiences with concerned customers have proven quite challenging to deal with, and I like to think we've grown as a result. I thought I'd share a few of the lessons we've learned.
Episode #1: Panic Mode
I recently created a new PowerPoint presentation for prospective providers called "Genealogy Lookups 101". I uploaded it to Slideshare.net, and posted a link to the slides on our Facebook Fan Page. Later that night, my daughter sent me an agitated e-mail. Someone was posting on our Facebook wall that our site was a scam, that the records we offered weren't free like we claimed they were, and that he'd learned that only after wasting $29.95. Since I knew these comments would potentially show up in all our fans' newsfeeds, I went into panic mode. We don't ever claim the lookups we offer are free, and we don't charge subscription fees… nothing on our site is priced at $29.95. What was going on? Who had he mistaken us for?
Guilt By Association
I replied to the poster's message, asking for details. After some research, it became clear what had happened. Slideshare.net is a little like YouTube. They host the slideshows you upload for free, they ask you to tag your presentations with keywords, and they display Google AdWords ads next to your slides corresponding to the keywords you choose. One of the ads that was being displayed next to my "Genealogy Lookups 101″ slides was for a site that appeared to offer free lookups. As it turns out, our Facebook fan had visited this site several months back, signed up for a $29.95 subscription, and found nothing useful at all — certainly not free genealogy lookups.
So when he saw that ad next to our presentation on our Slideshare.net page, he assumed that the ad was from us, and that we were the ones who'd previously disappointed him. It took some time, but I eventually convinced him that the ads he'd seen didn't have anything to do with us. After a while, I quietly deleted our message thread from the Fan Page wall. But the damage had been done… a good number of our Fans unsubscribed from our page, presumably lost forever.
The lesson here was clear: wherever we put our content, we need to be conscious of the environment it'll be placed in. People will associate Genlighten and our brand with the web company we keep. If we'd had a business account on Slideshare, for example, instead of an ad-supported free account, we might have avoided being associated with questionable ads.
Episode #2: Transaction Pending
As part of the checkout process on Genlighten, we reassure clients that their credit cards or PayPal accounts won't be charged until their lookups are completed. Technically, the process includes these steps:
- The customer clicks on the "Proceed to Checkout" and the "Complete Checkout" buttons
- We submit an "authorization" to the customer's credit-card issuer to verify that the card is valid and that the payment amount can be successfully charged. At this point the charge should show up on the customer's credit card as "pending"
- The lookup provider performs the lookup, completes it, and clicks on the "charge client" button
- The earlier "authorization" on the customer's card is "captured." This is the moment at which the card is actually charged.
"It's Deceitful"
Recently a client checked her bank balance and was told that a charge from Genlighten had come through on her debit card. She checked the site and noticed that the lookup was still in process. Perturbed because we had explicitly promised she would not be charged prior to lookup completion, the client called to complain. She liked the site, was pleased with the lookup provider's efforts, but was NOT happy that we had "deceitful" language in our explanation of the charging process.
I listened, took responsibility for the "you won't be charged until…" language (I had written it!) and explained that as I understood things, the charge should show as "pending" rather than "cleared." I offered her a full refund if that wasn't the case. She agreed to check again with her bank, and that's how we left things as the call ended.
Welcome News
A few days later, the client e-mailed once more. She'd checked with her bank, and they had clarified what the automated teller had told her earlier: the Genlighten transaction was indeed "pending" rather than "cleared." Her money was still in her account. She was relieved, and so we're we. It felt like we'd regained her trust.
Two lessons this time. First: perception is reality. The client felt she'd been deceived, and only once she'd discovered the truth for herself was she convinced otherwise. By listening and offering to make her whole, I motivated her to check the situation out in more detail. If I'd come across defensive, I probably would have lost her for good.
Second: customers read the promises we make and will hold us to them with exactness. In this case, it probably wouldn't hurt to add some language to the site that explains the possibility that their bank may show their transaction as "cleared" when it's really still "pending."
This is What We Signed Up For
When we chose to start a business, we simultaneously chose to face challenges like these. We knew we'd be small and face large well-established competitors. And we decided right from the start that we'd need to differentiate ourselves through our personalized customer service. We're starting to understand just what we've signed up for in that regard.
We want to be like the Founder of Groupon, Andrew Mason. This is what he wrote in a recent blog post about his attitude towards customer service:
I don't know if it's some kind of weird complex, but the idea that there's even one customer out there that is less than thrilled with Groupon horrifies me.
We know that feeling. When things don't work the way we want on Genlighten and customers are unhappy, it's hard for us not to take it very personally. Our customer service strategy is simple: keep listening to our customers and work to make Genlighten a little better every day.


text: rick-ross By Henry Milano May 22, 2012 9:26 AM Share on Facebook Share on Twitter Category: Share on Facebook Share on Twitter More Leave a comment Send to a friend! Print this page Pin it! Reddit This! Share on Tumblr! More from WFNT Flint Police Ask For Help in Identifying Man Suspected of Multiple Break Ins Mott Community College Board of Trustees to Meet on Monday Flint EM Approves 12-Year Tax Break for Downtown Genesys Project New U of M – Flint Chancellor Appointed to Hurley Board of Managers Best of the Web

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Cabin 11: Two bedroom cinderblock, maximum capacity six, one double bed, two singles, two bed rentals allowed.
Two vehicles are allowed at each cabin. Additional parking is approximately 1/4-mile from the cabin area, and visitors are charged the parking fees. The kitchen includes a stove, microwave, refrigerator, dishwasher, drip coffee maker, dishes, silverware, toaster, pots and pans, and dish towels. You may want to bring food, coffee filters, coffee, salt and pepper, nonstick cooking spray, board games or cards, extra bath towels, washcloths and dish towels. The cabin living area includes a sofa, chairs, and dining table. The bedrooms have bed(s), nightstands, and a clock radio. Linens are provided and one set is provided per bed. They are not changed daily. Cabins have rustic furniture and are climate controlled (heat and air conditioning). Cabins do not have a TV, telephone, dishwasher, or washer and dryer. A pedestal grill and picnic table are outside. Cabins 10-25 have screen-in porches. Out of respect for cabin guests, large gatherings and camping are not allowed in the cabin area. Quiet hours are from 10pm through 6am. Only overnight guests are allowed in the park after 10pm. Visitors are charged daily parking, launching and swimming fees; visitors must park in areas designated by the park.


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BMC Racing Team's Thor Hushovd won Saturday's opening stage of the two-day Tour du Haut Var with a powerful, uphill sprint over Tom-Jelte Slagter (Blanco Pro Cycling Team) and Arthur Vichot (FDJ).
Grateful To The Team
Hushovd said he had a strong lead out from his teammates at the end of the 152.7 kilometer race. "The whole team was supporting me well in the end and on the last lap they were riding hard to bring a couple of riders back," he said. "Daniel Oss and Manuel Quinziato brought me to the front with 200 meters to go and then Slagter tried to jump me in the end, but I still had a last gear to respond." The victory was the 2010 world road champion's first since joining the BMC Racing Team at the beginning of the 2012 season and his first since winning Stage 4 of the Tour of Britain on Sept. 14, 2011. He said the win was particularly satisfying after a virus and muscle inflammation sidelined him for much of last season. "This is really big because last year was frustrating and mentally hard," Hushovd said. "I didn't know what was wrong and to say no to the Tour de France, the Olympics and the worlds and not do anything for the team was not a good feeling. So I have been very grateful to the team the whole time for supporting me."
Challenging Final Stage
BMC Racing Team Assistant Director Fabio Baldato said the squad rallied around Hushovd when he told them he was feeling up for going for the stage win. "They surrounded him well all day," Baldato said. "When Thor gave them the go-ahead, it was Oss and Quinziatio who really made the difference at the end and put him in a good position on a really hard finish,." Sunday's 207 km final stage will be challenging, Baldato said. "We haven't discussed the plan yet, but we know it will be really hard, like a mountain stage," he said. "We have a number of options and good climbers here like Mathias Frank, Amaël Moinard and Dominik Nerz."


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Join us for a bike-in movie in Lakeside Village every first and third Thursday of the month beginning June 20th. Bring your own bike or rent one from the Adventure Center and pedal around beautiful Keystone Lake before settling in to watch a family-friendly movie under the stars. Food and beverages will be available on site.
Thursday, June 20th - Cars
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text: Every former dealer in San Antonio area said that martin has closed or they went out of business. We all know that isn't true. Why has no representatives from Martin been going in to shops and getting them to carry some models so people can see there bows. I would love to shoot one or even just see a new one to check it out.


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Dr. Jay A. Ladenheim is a practicing physician. Dr. Ladenheim practices medicine in Mountain View, CA and specializes in Gastroenterology. Dr. Ladenheim is affiliated with Good Samaritan Hospital, Mills Peninsula Health Center, El Camino Hospital and San Francisco VA Medical Center.
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Our online tools make booking, managing your schedule and paying for lessons easy and hassle-free.
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Acting, Broadway Singing, Film Acting, Film and TV Acting, Jazz Voice, Method Acting, Musical Theater, Music Performance, Shakespearean Acting, Singing, Songwriting, Speaking Voice, Spoken Word, Stage Performance, Theater Acting, Vocal Training, Voice Acting
If you want to sing or act for fun or as a profession, or are auditioning to get into a particular high school of performing arts or college or have pro auditions, I can help. If you have a child one who is, clearly, a performer, send them in and we will have a blast!
I have been singing, recording and acting my entire life. I am fortunate to work as a singer and songwriter. I teach young people and adults and I love it. I will collaborate with you to bring your performance to life.
I believe every person has a place in my studio.
Just one thing about me. I'm really nice. I teach from a place of thinking anything is possible. I don't crush dreams.
I have been in show business so long that I know anything IS possible! I am generous with what I know. I have a lot of experience in acting, singing, recording, songwriting and film work and will help you in any way.
I studied at Cincinnati College Conservatory of Music (CCM). In New York City I was under the care of opera teacher, Leona Matthews, as well as with Word Baker at the Herbert Berghof Studio. As an adult I worked extensively with Mark Monroe in San Francisco and Los Angeles. I currently work as a coach, recording artist and as a composer.
*** Lesson Details ***
I will work with you to discover your authentic singing voice or to bring your full self to your work as an actor. My background in acting and singing performance is Method. I will give you technique, which will include vocal exercises to secure a strong foundation (pitch, tone, breathing, vowel production, etc.) for your voice. There are basics we all must learn and practice and they work. You can expect to be able to sing for the first time, or to sing better, or to finally feel great about your vocals! You can work on songs you would like to sing or I can assign material for you to work on. We will decide. And, more than anything, we're going to accomplish what you want and we will have fun doing it! Please note: If you are a parent bringing me your little one I will ask you to join in if you wish as your child will be allowed to experience many instruments as they wish including grand piano, drums, cello, electric guitar, electric bass, electric keyboard, ukulele and other various instruments. Emphasis will be on allowing little ones to experience the love of music as I offer beginning structure.
*** Studio Equipment ***
I have instruments or bring your own. Grand Piano, Drums, Cello, Electric Guitars, Electric Bass, Acoustic Guitars
*** Travel Equipment ***
Keyboard, Guitar, Mac
*** Specialties ***
Acting - Method
Singing - Technique and performance
Acting, Broadway Singing, Classical Voice, Opera Voice, Singing, Vocal Training
I am an opera singer and I teach and perform in and around San Francisco. I love teaching and sharing my knowledge of singing and the musical arts with others. I believe with the right instruction and determination anyone has the ability to sing!
I have training in classical singing as well as in musical theater, pop/rock, gospel and blues. In order to sing these different styles it is important to know how the voice works functionally so that it is trained properly and remains healthy. I use the Somatic Voicework™- The LoVetri Method because it is a body-based method of vocal training which draws from many disciplines, and is based upon voice science and medicine as well as traditional classical vocal training. It can be used for almost any singing genre such as musical theater, pop/rock, jazz, blues, and opera. I believe that learning how to sing is not only fun but also increases confidence, improves general music skills, and develops mind/body coordination skills.
*** Lesson Details ***
Lessons consist of breath and body work, vocal warm-ups and exercises, and work on songs.
These skills can help any singer become more aware of their voice and how their body works as an instrument. Students are trained, like an athlete, to build up vocal strength and stamina to sing songs and styles of their choice.
In addition to private lessons I host student voice recitals twice a year. Performing in the recitals is not required but encouraged. This gives students the opportunity to perform in front of family and friends and to share their lovely voice with others!
*** Studio Equipment ***
Separate music room with mirror, chairs, music stand, and keyboard.
*** Travel Equipment ***
I use a 76 key Yamaha Keyboard at my home studio. I encourage the student to provide any kind of piano or keyboard with at least 61 keys if wanting lessons from their home.
*** Specialties ***
*Teachers classified as a Student Favorite
have taught a minimum of 25 lessons and have received the highest feedback rating from students.
Drum, Music Performance, Music Recording, Percussion
Anna is a San Francisco Bay Area native. A professional drummer for over ten years, Anna has performed, recorded and toured with countless groups of various music styles. Her education includes a B.A. from the University of California, Berkeley (where she was a member of the Cal Band for four years), and Certificates in Commercial Music and Recording Arts from Diablo Valley College in Pleasant Hill, CA.
Anna is not only known throughout the United States as a drummer, but also as a concert producer, live sound engineer, record producer, booking agent, tour manager, web designer, graphic designer and instructor. Her teaching experience ranges from preschool education to private instruction to high school drum line. Anna is the director of Music Time Academy, a music lessons/recording studio and retail store in Livermore, CA. Anna is also the owner of Smiling Politely Presents (a production company that has produced hundreds of local shows in the Bay Area) and Hella Buttons (a button manufacturing company that has pressed tens of thousands of buttons for bands).
Anna can currently be seen performing with many groups including: Muncie (American Rock), West Grand Blvd (Motown/R&B/Soul), Seth Chapla Band (Rock/Blues), and Jump Back (50s covers).
*** Lesson Details ***
I tailor lessons to the needs and interests of each individual student, doing my best to ensure that all students gain enjoyment and appreciation not only for drums, but also for music as a whole. In general, I focuses on teaching technique and efficiency, reading music, and developing listening skills.
To improve music reading skills, I often use the classic books Syncopation and The Funky Primer (aka the bible of rock and funk drumming). For younger beginners, the Alfred's Kid's Drum Course is one of my favorite methods for learning to read music and for learning general music concepts that the kids can apply to any instrument they may choose to pursue in the future.
For building technique, speed, and endurance, I like to introduce students to standard rudiments (they are like the scales for drummers). I also like to encourage students to try to play a rudiments and other exercises along to their favorite songs, since this is a fun way to not only keep a steady tempo, but also to make the repetitive practice less monotonous.
I try to balance out the sometimes dry and mathematical reading and rudiment work with more artistic and musical ideas, making sure that no matter how much you study and learn from books, you still always remember that you are practicing the art of music making. This includes working on songs of the student's choosing (which I can pull up on online, in case the student does not own the recordings) and working on improvisation.
*** Studio Equipment ***
Music Time Academy: Large, sound-treated room with one drum set for the student, with practice drum pads for me to play along with.
Home Music Studio: One set of drums in a room of the house dedicated entirely to music
Parents are always welcome to sit in on lessons at either location.
*** Travel Equipment ***
For in-home lessons, I would expect the student to have their own drums and preferably a music stand. I can bring in books and other teaching materials, however it is best if students purchase their own copies of the books we use regularly.
*** Specialties ***
I teach all styles of drumming. My performing and teaching experience mainly falls in the categories of rock, funk, blues, pop, R&B, soul and jazz. I have 8+ years of experience with marching drum line (tenor drums/quads, snare, cymbals) and have training in classical percussion as well.
Bass Guitar, Classical Guitar, Flamenco Guitar, Guitar, Mandolin, Music Performance, Music Theory, Songwriting
I've been teaching for over 10 years and I have never had more fun with it.�I studied classical guitar for ten years earning a bachelor's and a master's degree in music.�During my formal education I not only learned music theory, music history, ensemble playing, and composing, but more importantly I learned how to REALLY learn new things. This ability I try to pass on to my students.I love sharing the things I've learned from all of my various experiences whether it be from my classical guitar background or from one of my various pop/rock bands. I am a working musician and I still learn new things every time I go out to play. It could be classical music at weddings, Jazz at clubs, or Rock and Roll at rowdy venues. There's a lesson to be learned from each. �
*** Lesson Details ***
Playing and understanding music is easy.�The notion that it is only for the gifted and super talented is a lie.Fun is the first priority. Everybody wants to learn different things. �I tailor the lesson to the student and their goals. With guitar or theory/songwriting, each person has an 'ideal' they are striving for (rock guitarist ala Jimmy Page, Acoustic folk ala Bob Dylan, songwriter like Paul Simon, or classical guitarist like Andres Segovia).��I work with students to reach their ideal in a laid back, friendly manner.
I might teach out of a book or make our own book as we go along depending on the student, their experience level, and their goals. Each lesson will stress the important music fundamentals and making things easier.�Every lesson and every student is different. �I have students as young as 5 whom I help learn music while they are learning how to read and write. �AND on the other side, I have students like my 81 year old mandolin student who has exciting ideas on how we should perform in our next recitals.Learning music is an investment. �Everyone learns at a different pace. There is no norm. �There is no "place they should be" at after a given time of lessons/practice. �I've had students that stagnated for YEARS and then TAKE OFF musically once they really decided to apply themselves. �If you are the parent of a student the best thing you can do is to be involved. After that, nature will take it's course. � �
*** Studio Equipment ***
Some amplifiers, spare guitars, and plenty of nick-nacks. �
*** Travel Equipment ***
*** Specialties ***
I am trained in classical guitar, but of course I've been playing and teaching electric guitar for years in different bands and professional settings.In addition, I am very passionate and knowledgeable about Irish/Celtic music and instruments i.e. Mandolin, Tin/Penny Whistle, Bouzouki
Clarinet, Classical Guitar, Flute, French Horn, Music Theory, Percussion, Piano, Saxophone, Trombone, Trumpet, Tuba
I have a BS in music education received at Lehman College, Bronx, NY. I am a professional musician/ composer/ arranger.I received my teaching credentials at SFSU and have been a General music teacher as well as a, band teacher. I have studied trumpet with Classical ( Wilmer Wise)and Jazz musician (Bill Hardman) and big band arranging with Frank Foster( saxophonist and arranger with Count Basie Band). At present I am retired and teaching privately.
I have been teaching music for over 50 years as well as being a professional musician/ composer and arranger. I not only know my fundamentals inside and out, but also I know many tricks of the trade. Over the years I have developed special teaching techniques that enable students to make sense out of music and progress rapidly on their instruments.I love playing music and aim at stirring that same kind of excitement abut music in my students.
To each lesson I bring a unique mix, encouraging the student to pursue excellence and also have fun. I am well qualified to teach: woodwinds( oboe, flute, clarinet, all saxophones) brass(french horn, trumpet, trombone, tuba), and piano.
*** Lesson Details ***
I make music interesting to learn. I encourage students to practice daily so they can improve. The more they improve the more fun they can have with music not only alone, but with others.
I am very patient with my students especially with beginners. I know that for them it is like learning a new language. Once they begin to increase their musical vocabulary, they will enjoy what they can do with music.
*** Studio Equipment ***
Seating for parents, basement studio, piano, drum set
*** Travel Equipment ***
Students should provide their own instruments.
Music Performance, Music Theory, Piano, Singing
My name is Angel Vazquez, I am a Berklee College of Music graduate and School of Music of Puerto Rico Honor graduate as well as a former LA Phil Music and Dance instructor. I teach voice and piano in Palm Springs, CA. If you're looking for a teacher who will motivate and inspire you, I'd love to help you out. Learning music doesn't have to be difficult -- we'll work on getting you from point A to point B, and have fun along the way! You can be someone who has never sing or play an instrument in your life and have always want to or someone who is in search of a new voice or piano teacher.
I teach out of my own studio in Palm Springs, CA. I accept students from beginners to advance level ages 4 and up. I've been teaching for over 14 years, and have worked with more than 200 students of all ages privately and in group settings as well. Whether you want to learn Pop, Rock, Jazz or Classical Music, I'll personalize your private lessons based on your specific goals.
What to expect on your first lesson?
On your first lesson I will do a complete evaluation of your proficiency level on the instrument of choice. We will talk about what we will be working on for the first couple of weeks and how we will move forward at your own tempo. I like to tailor private lessons to each student individually as each of my student come from different backgrounds and at different levels.
How long before you see any progress?
It is my experience that in some cases people can notice progress during their first lesson. But if the student practice at least 45 minutes daily their instrument we should both, myself and the student, see progress within the first 2 to 3 lessons.
To learn more about me, view my availability, and book lessons, please visit my takelessons profile at http://takelessons.com/profile/avazqz
It's has never been a better time to sign up for voice and/or piano lessons!
I look forward to meeting you!
Takelessons published articles: http://takelessons.com/blog/how-to-sing-tips
TakeLessons is the nation's leading private lessons provider, offering customized one-on-one lessons in hundreds of subjects in over 2,800 U.S. cities, including Pleasant Hill and surrounding areas.
Whether you are a beginner, intermediate, or experienced musician, you can benefit from working with a TakeLessons Instructor in Pleasant Hill to make your dreams a reality. Choose from a variety of music lessons taught in the Pleasant Hill area, including guitar lessons, voice lessons, drum lessons, piano lessons, violin lessons and many more! Explore our Pleasant Hill teacher profiles to compare each teacher's teaching style, background, student feedback, hourly availability, and more.
TakeLessons is here to help you find the right...
instructor to fit your interests and skill level. Lessons are offered at studio locations throughout Pleasant Hill, and some of our instructors will even travel to you if you prefer in-home lessons. Our teachers work with students of all ages and offer lessons for kids, teenagers, and adults. Our teachers will strive to give you a personal one-on-one learning experience with a customized lesson that exceeds your expectations. In fact, we are so committed to your satisfaction that we offer all new customers a 100% Money Back Guarantee on your first music lesson.
Get started with music lessons in Pleasant Hill today! TakeLessons student counselors are standing by and ready to help; simply give us a call at 800-252-1508. You also have the option of selecting your teacher and signing up for private classes online. Get ready to learn, grow, challenge yourself, and open your life to the advantages of ongoing education through lessons.
"Steven is very professional and extremely helpful. He always has a smile on and is serious about helping you phrase the music. I would highly recommend him to anyone."
"It's been really exciting so far! Jordan has been so helpful, so knowledgeable. I could not have found a better instructor and I'm getting better and better every day."
"My daughter's wedding was weeks away and I had never been able to dance a step. With Jenny's help, I came further than ever before in such short time in any subject."


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Back in April, we wrote about Mark and Rhonda Lesher, a couple in rural Texas who won a massive defamation verdict against formerly anonymous online commenters. The online comments followed a trial during which they were acquitted of sexual assault. The multimillion dollar verdict appeared to set things right.
But it turns out there is much, much more to their story. Theirs is an unsettling tale of small-town justice, politics, and Mark Lesher, a lawyer-slash-"professional agitator," who tried to do the right thing in a town that apparently wanted none of it.
Let's start with news that the defamation verdict was overturned last month, and go backwards from there….
Continue reading "Don't Mess With This Texan: He is One Tough Underdog"


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Buffalo Discovery Fund
Barron's: Discovering Growth
Dave Carlsen doesn't like it when people refer to his fund, Buffalo Discovery, as a technology fund. That's just too nerdy. It's also why he changed its name from Science and Technology two years ago. Names can be restrictive. Learn More >
New and noteworthy
- Buffalo Funds Appoints New President. Click here to read the press release.
- Charles Schwab's Mutual Fund OneSource Select List® Includes Buffalo International Fund
- Buffalo Emerging Opportunities Fund Implementing Soft-Close. Click here to read the press release.
- Effective June 3, 2013, the Buffalo Micro Cap Fund was renamed the Buffalo Emerging Opportunities Fund. Click here to read the press release.
- Buffalo Funds Announces Portfolio Manager Changes Effective May 31st, 2013. Click here to read the press release.
- Buffalo Flexible Income Fund wins prestigious Lipper Award* for second year in a row. Click here to read the press release.
- Click here to download the 2013 Tax Guide. .
Past performance does not guarantee future results.
*A Lipper Fund Award is awarded to one fund in each Lipper classification for achieving the strongest trend of consistent risk-adjusted performance against its classification peers over a three, five or ten-year period.
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The Lipper Fund Awards are part of the Thomson Reuters Awards for Excellence, a global family of awards that celebrate exceptional performance throughout the professional investment community. The Thomson Reuters Awards for Excellence recognize the world's top funds, fund management firms, sell-side firms, research analysts and investor relations teams. The Thomson Reuters Awards for Excellence also include the Extel Survey Awards, the StarMine Analyst Awards, and the StarMine Broker Rankings. For more information, please contact firstname.lastname@example.com or visit excellence.thomsonreuters.com.


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To find a doctor, call 800-667-5356 or click below:
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En Español (Spanish Version)
| Reasons for Procedure
| Possible Complications
| What to Expect
| Call Your Doctor
This surgery involves removing
from the wall of the uterus (womb). Fibroids are noncancerous tumors in the muscle of the uterus.
Myomectomy is done to relieve problems caused by fibroids without doing a
(removal of the uterus). These problems can include:
The symptoms caused by fibroids are often successfully controlled with this procedure. This may include a return to a normal menstrual cycle and the ability to become pregnant.
Complications are rare, but no procedure is completely free of risk. If you are planning to have a myomectomy, your doctor will review a list of possible complications, which may include:
Before your procedure, talk to your doctor about ways to manage factors that may increase your risk of complications such as:
Your doctor may do the following:
You should discuss with your doctor:
Leading up to your procedure:
General anesthesia
is used most often. It will block any pain and keep you asleep through the surgery. It is given through an IV in your hand or arm.
The doctor will make a small cut in the navel. He will insert a laparoscope into the abdomen through the cut. A laparoscope is a tube with a tiny camera on the end. The doctor will use this to examine the abdomen. Two or three additional small cuts will be made in the abdomen. Other tools will be inserted through these cuts. The doctor will find each fibroid and remove it. In some cases, you may be given the drug Pitressin to reduce blood loss. After the fibroids are removed, the doctor will use stitches to close the incision area.
Copyright © Nucleus Medical Media, Inc.
Be aware that in some cases, the doctor may need to switch to an
open surgery
. During an open surgery, she will make a larger cut in the abdomen to do the surgery.
After the procedure, you will be:
1-2 hours
Your doctor will give you pain medicine to help control the pain.
You will either stay overnight or leave the hospital the same day as your surgery.
During your stay, the hospital staff will take steps to reduce your chance of infection such as:
There are also steps you can take to reduce your chances of infection such as:
Full recover will take about 2-4 weeks. When you return home, do the following to help ensure a smooth recovery:
After you leave the hospital, contact your doctor if any of the following occurs:
In case of an emergency, call for medical help right away.
Last reviewed December 2013 by Andrea Chisholm, MD
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Lisa Spector is a graduate of The Juilliard School.She has won first prizes in prestigious national piano competitions, and performs concert tours internationally. A lifetime dog-lover involved in agility training and competition, she has served as a volunteer puppy raiser for Guide Dogs for the Blind.
Author photo © Trevor James Ingraham
Free audio
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- Who We Are
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Thursday, March 29, 2012
The Wooster Group - The Wooster Group's Version of Tennessee Williams' Vieux Carré
Thursday, March 29, 2012 8:00 PM
Canadian premiere. One of Williams' last, elegiac plays boldly re-imagined by the most influential and experimental theatre company in the past 30 years.
March 28-31, 2012
Thursday, March 29, 2012 8:00 PM
The only cabaret in town where politics and art come together in an irreverent, humourous and shameless celebration of women's success!
March 29, 2012
For details inquire at the Info Desk or call 416-973-4000.
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Charitable Registration Number: 10746 6575 RR0003


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text: looks as if the weather is not looking to good for a summit on fri nov 26, does anyone plan to be hiking up tommorow? was looking forward to this with my time off for holiday. guess im asking is it worth the drive up from ct to try to make a summit of washington??/ thanks


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Dungeness Crab Festival @ Hurley's
For two weeks, Chef Hurley continues his family tradition of celebrating the Dungeness crab season. Although home was never quite like this! Enjoy items such as; Whole Roasted Garlic Crab, Chilled Cracked Crab, Crab Louie, Crab Cakes, Crab Chowder, and family recipes such as; "My Fathers Cioppino", Our regular à la carte & gluten free, and menus are available as well.
Friday, 14 December, 2012
Cost:No Admission Fee
Location: Hurley's Restaurant & Bar
Phone: 707-944-2345
6518 Washington Street
Yountville, CA 94599
Yountville, CA 94599
Phone: 707-944-2345
Event Contact Info:Reservations
Phone: 707-944-2345


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Erika Sauve
member for 10 years, 8 months, 20 days
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I am pretty bad at checking my email, but I do try to look in on it every couple days. The fact that webmail is blocked at work is tough on me haha.
Genealogy - I have done a lot of work on my own family plus others. I like a good mystery...
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Barbara Block
incorrect cemetery for 4 of my family members
There are 4 of my family members that have incorrect locations for burial:
my father: Clyde J Troyer
my grandparents Norman J Troyer and Viola N Troyer
my great grandmother Annie M Troyer
are all buried in Fairview Cemetery in Custer Township, Antrim County, Michigan. Part of Custer Township is located in the Mancelona postal area and part in Bellaire. My family homestead in Custer Twp is considered 'Mancelona' but the Fairview Cemetery just down the road west on Highway M-88 also in Custer Twp is considered Bellaire. There IS a Fairview Cemetery IN Mancelona with sections both North and South of the M-88 highway, but this is NOT where these four family members are buried. If you look up Fairview Cemetery, Bellaire you will find memorials for these four persons and other Troyers buried there as well.
Added by
Barbara Block
on Aug 15, 2014 7:13 AM
Shirley Knapp
is it him
Thanks for doing the connection for my relative. This may be a dumb question but how do you know who it is when the stone is illegible? Is there a cemetery index?
Birth: Apr. 20, 1808
ParisOneida County New York, USA
Death: Apr. 26, 1880
Wayne County Michigan, USA
Oakdale Cemetery
Wayne County
Michigan, USA
# 40743961
Added by
Shirley Knapp
on Jul 07, 2014 10:22 AM
Monica & Jack WOODALL
Hi Erika! I noticed that you have Preston Watkins listed as your 3rd great grandfather....he is my 4th. I was wondering if you have information on his children? I am working on either Thomas Josiah or Josiah....not really sure which he went by!
Added by
Monica & Jack WOODALL
on Jul 06, 2014 3:48 PM
Mattie Gordon
Can you tell me where in Lewis County Milam Cemetery is located?
Added by
Mattie Gordon
on Nov 09, 2013 2:39 PM
Lauren Marie Westgate Hargrave
Corrections Please
Hi Erika,
You hold a few memorial of my ancestors. I have additional information to be added/changed, and links to be added. Could you please make the following changes/corrections to each memorial.
William D Wylie Find A Grave Memorial# 41043428
Name: William Delaney Wylie.
Born 30 Sep 1845 Madison County, New York.
Died 29 Aug 1899 Jordon, Antrim, Michigan.
Son of Henry Clark Wylie and Mary Ann Avery.
Married 4 Mar 1866 Sparta, Kent, Michigan to Annie Maria Sleeper.
To their union was born 4 children:
Ernest Sleeper Wylie, Ira Clark Wylie, Clyde Avery Wylie, and Mary Emily Wylie.
Civil War Soldier: William enlisted as a Private serving the Union Army on 15 Sep 1863 at Grand Rapids, Kent, Michigan, at the age of 17. On 18 Sep 1863 he enlisted in Company A, Michigan 10th Cavalry Regiment. He mustered out of service on 11 Nov 1865 at Memphis, Shelby, Tennessee.
Link to spouse: 41043393
Annie M Wylie Find A Grave Memorial# 41043393
Name: Annie Maria (Sleeper) Wylie
Born 14 Feb 1846 Bristol, Grafton, New Hampshire.
Daughter of Peter A Sleeper and Emily Sawyer.
Married 4 Mar 1866 Sparta, Kent, Michigan to William Delaney Wylie
To their union was born 4 children:
Ernest Sleeper Wylie, Ira Clark Wylie, Clyde Avery Wylie, and Mary Emily Wylie.
Links to Parents and Spouse:
Father: 113214543
Mother: 113215084
Spouse: 41043428
Ira C Wylie Find A Grave Memorial# 41043411
Ira Clark Wylie
Born 29 Jun 1872 Sparta, Kent, Michigan.
Died 22 Jul 1891 Torch Lake, Antrim, Michigan.
Son of William Delaney Wylie and Annie Maria Sleeper.
Link to parents:
Father: 41043428
Mother: 41043393
Added by
Lauren Marie Westgate Har...
on Nov 03, 2013 1:10 PM
Helene Hamm
Correction/transfer request
I see you have posted an incorrect maiden name for Loudene Claggett Hensley - # 39651502. Her maiden name was 'BARBER'. Also, you need to link Loudene to her spouse, Garvis J.Hensley#86485508.
If you wouldn't mind transfering Loudene's memorial to me, I would be happy to be able to add her obitury and also links to her parents. :)
Find A Grave # 47395669
Added by
Helene Hamm
on Jun 11, 2013 10:22 AM
Theron & Helen Smith
Katherine Miller
Hello Erica,
Katherine was a sister of my Grandfather William Smith. So I knew her as Aunt Katherine. My parents bought the Colwood Store from Katherine in the early 40's.
I wonder if you would transfer her #40723653 to me. I have biographical data for her.
My # is 46935364.
Sincerely -- Theron Smith
Added by
Theron & Helen Smith
on Feb 02, 2013 7:50 PM
Kari Olson
William Tyler Cann
His name is CANN, perhaps the death certificate was spelled wrong. The Canns are part of my family tree.
Added by
Kari Olson
on Jan 06, 2013 4:40 PM
Hello there!
I'd like to apprise you of a situation regarding a great deal of duplicates of another member. They have the duplicates in the right cemetery. Your originals are in the cemetery with the same name just down the road so easily understood the mistake.
I have made a list of all the duplicate memorials. The other member has all the photos posted on their memorials. So if you did transfer them all, they would have to post the photos they have onto yours.
I'd like to find the easiest solution for both of you.
What do you think should happen?
The cemeteries are Fairview in Bellaire Mi Antrim CO and Fairview (North) in Mancelona.
The count on the dups...more than 20...I did not count.
So please let me know what you think
Thanks so much!
Added by
on Jan 05, 2013 7:26 AM
Shirley Stewart Milford
Correction: Lillie Wallace 25303601
Please correct information and add family links for Lillie Wallace 25303601, OR transfer her to me and I will be happy to edit it:
Lillie's maiden name is HODGIN, not Burgess which is a given name.
Please link her to her parents and spouse:
Father: 90170508 John H Hodgin
Mother: 90170725 Mary Polly Hodgin
Spouse: 25303589 Robert Russell Wallace
Added by
Shirley Stewart Milford
on Dec 12, 2012 8:47 PM
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Cyndi Lauper, nominated for her first Tony Award for the score of Kinky Boots, shares how much the nomination means to her, her two-favorite musicals and more.
Something's been brewing at off-Broadway's McKittrick Hotel, where the Macbeth-inspired noir adventure Sleep No More has been running. Find out what makes this unique show one of the most unforgettable theater experiences in New York.June 25, 2013
Get a sneak peek of Anything Goes with the national tour commercial!May 1, 2014
See Jessie Mueller and the cast of Beautiful record the title song from the Broadway show. The CD is already available for download on the Sh-K-Boom label and will be in stores May 13.April 11, 2014
Get a sneak peek at the national tour of Once.September 3, 2013
Elphaba of "Wicked" sings "Defying Gravity"January 20, 2010
Get a sneak peek at the national tour of I Love Lucy.September 3, 2013
Do you love
me Dirty Dancing? Of course you do! Drop those watermelons and get a sneak peek at the new musical stage version of the classic film, which begins touring across the country on August 21. You won't wanna take your hungry eyes away!
Blythe Danner and the stars of The Country House share their thoughts about Donald Margulies' play about fancy people in the Berkshires.October 3, 2014
The Book of Mormon Tony Award nominee Andrew Rannells talks about his latest adventure in drag as the star of Hedwig and the Angry Inch.September 12, 2014
To celebrate the digital release of the cast recording of A Gentleman's Guide to Love and Murder, see stars Jefferson Mays and Bryce Pinkham sing "Better with a Man." The CD is available on the Ghostlight label April 1. Bottoms up!
February 25, 2014
Broadway.com produced this very special tribute video honoring industry professionals for the Sixth Annual Broadway Salutes event on September 23.October 9, 2014
The nekkid guys come back to the New York stage.April 5, 2012


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Main Content
When he's on the court, Carmelo Anthony's head is totally focused on the Knicks. Your young one's favorite player knows how to stay concentrated on the #1 goal: winning. This Game Face jersey from Majestic, which features a printed player graphic and team logo, is the perfect way for your young Anthony fan to show fanaticism for the basketball great. When you take your youngster to the next New York Knicks game, everyone will know that they're in the presence of the biggest Anthony fan!
- 100% Polyester
- Imported
- Officially licensed NBA product
- Screen print graphics
- Tagless collar
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Customized items can be personalized with options such as your name, your favorite number, and/or designs. Some options may be limited by league rules.


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HOME Alpinestars Gear Alpinestars Shorts Alpinestars Shorts Boardshorts (13 items) Product ID: 782359
Main Content
Ever since you got your new flat screen, you've refused to watch TV on anything else. Much like an HD television, these boardies from Alpinestars will open up your eyes to a searing, focused world. They feature "perfect stretch" technology, stitchless and stretchable seams, hydrophobic fabric that dries quickly and a waffle core waistband for maximum comfort. It's a wave of the future you want to jump on and keep riding.
- 80% Polyester/20% Elastane
- Imported
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- Water-repellent fabric
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Patagonia Stealth Chest Sling Pack
- 840-denier water-resistant coated ballistics nylon is highly water repellent, durable and protects of contents
- Molded front drop down front panel with interior fly keeper; main zip pocket holds two large fly boxes; top drop-in mesh-lined security pocket; several interior hook-and-loop closed storage pockets for fly-fishing accessories
- Exterior YKK® zippers are highly water repellent
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- Hypalon® gear keeper
- Outer pack: 840-denier 100% ballistics nylon. Interior: 200-denier 100% polyester. Stretch mesh pockets with 3mm air-mesh backing. All have a polyurethane coating and a DWR (durable water repellent) finish
- 490 g (1 lb 1.3 oz)
- Made in Vietnam.
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Added to Registry


text: Hi! I'm Adrianna and I'm 14 years young. I love to sing, dance, act, play guitar, talk to loudly, read, bake, and laugh (I admit my laugh is silent and rather obnoxious.) I am a perfectionist, to the point where it can be super annoying, so I plan on funneling all of my annoying energy into this blog. I'm filling it with things that inspire me and the things that I aspire to be. I decided that 2012 is the MY YEAR, and I am going to be as fit and healthy as I can be. I hope to also inspire other people to get fit and be the best you can be! Feel free to ask me stuff and talk to me, I don't bite. MAY THE ODDS BE EVER IN YOUR FAVOR. :)


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Housekeeping Help: 15 Tips To Keep Your Kitchen Clean, Tidy, and Smell-Free!
The Kitchn's Best of 2012
Whether or not you clean as you go, everyone needs to clean the kitchen at some point. From how to get rid of fish odors to how to repel house flies, from how to remove red wine stains to how to care for a wood table, here are our best tips to get you motivated and make the whole task easier.
• 1 Sanitizing Techniques in the Kitchen: On Handling Meat and the Bleach Debate
• 2 Tip: Repel House Flies With Cloves
• 3 Smelly Hands? Remove Food Odors with Coffee Beans
• 4 A Checklist to Help You Speed-Clean the Refrigerator in 20 Minutes!
• 5 3 Kitchen Tools To Clean Right After Using
• 6 The Best Way to Clean the Stove's Greasy Burners?
• 7 Tip: Cleaning Spotty Knives with Lemon Juice
• 8 Hate Washing Dishes? Try The 'One Soapy Sponge' Trick
• 9 How To Remove Red Wine Stains: What's Your No-Fail Trick?
• 10 Your Table Will Thank You: 5 Ways to Care For a Wooden Dining Table
• 11 How To Clean Your Kitchen (and Keep it Clean) in 20 Minutes a Day for 30 Days
• 12 Tip: Dry Metal Cookie Cutters in the Oven
• 13 Smelly Oven: How to Get Rid of Fish Odors
• 14 Smelly Garbage Disposal? Why to Avoid Grinding Up Onions
• 15 Boiled Dry: Can This Pot Be Saved?
Welcome to The Kitchn's Best of 2012 roundup!
From December 17 through January 1 we are rounding up some of our favorite (and your favorite) posts from the past year.
(Images: See linked posts for full image credits)
7 Comments
Great ideas!!! I also find that water and vinegar (equal parts) works like a charm for disinfecting, cleaning windows, etc.
Hot soap and water is completely fine for cutting boards. I have a wood cutting board that I use for meat and veggies (I usually chop veggies first, then meat or otherwise wash the board after cutting meat). The biggest tip I read for buying a cutting board is to make sure to get one that isn't too big to fit in the sink to clean.
how do you keep kitchen sponges from getting moldy? apparatus or caring tips appreciated!
I have a question: how do you clean a rustying burner? When I moved into my rented flat, the burners were already in bad condition, so I applied oil regularly but that didn't help much. Any tips?
Questions: saturate your sponge and cook n microwave for 1.5 minutes. Careful when removing as it will be scalding. but the closest you will getto autoclaving in a home kitchen!
Re Boiled Dry:
During Hurricane Sandy, I was simmering water in several pots on the stove, trying to warm the place up a bit. My husband turned up the burners and boiled several favorite pots dry, including my LeCreuset 7 1/4 qt dutch oven. I emailed LC customer service, admitting that it was probably abuse and not covered by warranty. They graciously said that it was an accident and that for $100, they would replace it with a new one. Of course it's my most used favorite pot so I sent the old pot back with a check and I just received the replacement last week. I thought it was a generous offer and was glad to take it. A new pot costs $300.
Love the Le Creuset story!


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Hat Brush Content Here
Is this purchase a gift? Let us gift wrap it for you in a gift box, letting your purchase sit pretty while adding a nice personal touch. This quality gift box with a tie around the corners. This large gift box is a great fit for larger apparel and gift items. Let us give your gift that last touch of class before it is delivered!
Pre-Programmed with your favorite team or school's scheduleSong plays at the start of each eventScroll function shows upcoming games, start times, and locationsDisplays past Super Bowl, World Series, or BCS National ChampionsAlarm, hourly chime and EL backlightOfficially Licensed


text:
What has been the hardest edition of the Amgen Tour of California wraps up Sunday with the BMC Racing Team eyeing a stage win in a 134 kilometer race on a course it knows well.
Challenging Circuit For Finale
BMC Racing Team Assistant Director Michael Sayers said reconnaissance of the 33 km circuit in Thousand Oaks at the team's training camp in January means the strategy will be to protect George Hincapie and Steve Morabito and go for victory. "We will either try to place them either in a good breakaway or at some point create a group that suits them," Sayers said. "I think the circuit is very tough. It could change the GC quite a bit." After competing in his first time trial of the year, Hincapie is 18th, 6:03 behind leader Michael Rogers (HTC-Columbia). Morabito is 14th, 4:08 back. Only 84 of 128 starters remain in the race.


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A take on our coveted Spanish mule and inspired by earrings from our Fashion Jewelry Collection, this Cici slide is cloaked in glitter for an elegant take on a carefree style. Designed in New York and expertly crafted in Italy using the finest materials and couture-like techniques. Slip them on with stovepipe pants and a crisp white button-down.
• .5" slide
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Don't see your size? Contact our Personal Shopper at 1-888-782-6357
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OPUS Vancouver + Music Direction present…
After the hit of Music Direction's summer playlist, we've enlisted their music knack to ease in autumn's chill. Press play before you throw up leaves, dance in front of a fire, and pop a bottle of red.
Tap the Phone - Francis and the Lights
Don't Call it Love - Zero 7
Give You Up (feat.KLP) - Le Crayon
Adalita (feat. Chela) - Goldroom
Coffee (Cousin Cole & Nacey Edit) - Misun
A World Alone - Lorde
Speed of Dark - Emiliana Torrini
Feelings - The Ballet
~Sandra O'Connell, OPUS Insider


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Need Help? Call our Gear Heads at 800-449-9128Private Reserve Guitars 866-926-1923
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text: Since I am running low on ideas for a monthly contest for August, I've decided to go with a Player's Choice contest for September. From now until August 10th, post an idea for the contest for September and the idea with the most thank you's will be the contest for September . I hope everyone likes this idea that I've come up with. So, let those creative juices flow and may the best idea win for September!


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1-866-fnord23 Contact Us
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NOTE: Because of the occasional corrupted page or missed file in the archiving process, as well as a number of ads that were never built as electonic files, some of the pages in this PDF are scanned in from our paper archives. But every page we could recover from electronic files, we did.
This issue of Pyramid is otherwise exactly as it was originally published. Enjoy.


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The group meets at 5:30 p.m. Wednesday, Jan. 9, with refreshments to follow the meeting.
Meanwhile, YLI members are planning a presentation to Monsignor Ivo Rocha for the Golden Jubilee Burse during the 11 a.m. Mass on Feb. 2. Donations from 11 institutes are given to the Stockton Diocese to support education of seminarians.
Reservations are required by Jan. 15 for a lunch that will follow the Mass. A $20 donation is due at the time of reservation and may be delivered to Debra Grinstead, 410 W. Highland Ave., Tracy, CA 95376.
Members are needed to decorate at 4:30 p.m. Feb. 1 and clean up after the lunch on Feb. 2.
The February regular meeting will begin at 5:30 p.m. Feb. 6. Members will celebrate Valentine's Day and share refreshments.
For information: Debra Grinstead, president, 835-6185.
• Send club news by email to firstname.lastname@example.com or leave a note at the Tracy Press, 145 W. 10th St.


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Tuesday, November 16, 2010
Hope Valley Top Complete
This one started out as a sketch. I didn't have any particular fabric in mind at the time—I was just sketching. But I knew I wanted small-scale prints with very little white. Hope Valley jumped to mind immediately.
Next, I made a mock-up in Adobe Illustrator. I don't do mock-ups for all my quilts, but I knew this design would take some hard-core planning in order to pull it off, so no flying by the seat of my pants on this one! I like to use Illustrator for my mock-ups because you can import scans of your fabric and save them as pattern swatches in the color palette. Then you can easily fill any shape with that pattern—it will automatically repeat the pattern to fill any shape/size. It makes mocking up with prints easy, quick, and accurate.
Even with the mock-up, I kept making adjustments to the design as I pieced it. Most notably, I dumped the yellow/green inner squares. And that was after I sewed all the HSTs! (But before I squared them up, at least. And I'm sure those HSTs will make an appearance in something else.) There are a few other smaller differences between the mock-up and the finished top. I also went back and forth about the borders and sashing before finally settling on what you see here.
And I am so happy with how all of those seams came together! Finally my seams are starting to match up! As I finished piecing this last night, I thought back to when I started quilting and would get so frustrated because things just wouldn't line up. It's so nice to realize that all my failed attempts and all my practice are finally paying off. There are certainly places where this top could have come together better, but it is head-and-shoulders above where I was last year at this time. Now I just need to work on that quilting!
So of course, I'm planning to quilt this one myself—probably diagonal lines through all those little squares. Hopefully I can get to that after Thanksgiving.
Oh, I'm also adding this to Quilt Story's Fabric Tuesday. And don't forget WIP Wednesday tomorrow—please join us with your WIPs!
42 comments:
What a beautiful quilt! I just love the colors!ReplyDelete
I love this! The design is fantastic and the colors are great. Will you be selling this? Or a tutorial maybe?ReplyDelete
A wonderful quilt! Love the way you laid out your colors!ReplyDelete
Its beautiful!!ReplyDelete
Gorgeous! It looks so interesting and I love the fabrics. I'm super impressed.ReplyDelete
This is awesome! I love Hope Valley and it is showcased so nicely here!ReplyDelete
Jennifer :)
this is amazing...it is almost mesmerizing to look at. beautifulReplyDelete
I adore this! So gorgeous, beautiful fabrics, beautiful design. A tutorial would be pretty awesome, or a pattern...or a quilt-along in the new year? Just a thought ;)ReplyDelete
Love the design & colors! Great job! :)ReplyDelete
Wow, I love it!ReplyDelete
Great piecing.
Wow! It's beautiful!! Well done!ReplyDelete
This is so beautiful! Thank you so much for sharing the process of how you made this gorgeous quilt! So impressive! I can't wait to see the finished product!ReplyDelete
That is one gorgeous quilt, Lee. If you published a pattern I bet tons of people would be interested.ReplyDelete
Love, Love, Love it! The fabric is perfect and the pattern is beautiful. I agree with Felicity, people would totally buy the pattern.ReplyDelete
I really like how the block goes off into the border. THAT is good piecing - by the time I get to my borders I just slap something solid on because it makes my head spin to figure out how to piece that long strip so everything matches up - and it doesn't match even when I figure it out. :)
Great job!
it's beautiful! I love it, it's such a great design and perfect for the Hope Valley fabrics! congrats!ReplyDelete
very very cool. i love this design!ReplyDelete
Ohh Lee, your quilts seriously take my breath away sometimes...ReplyDelete
Beautiful! Love the sashing in the border. It adds a real unique design element to your quilt.ReplyDelete
The piecing on this is incredible!ReplyDelete
Gorgeous quilt.. awesome work..Love the pattern!!!ReplyDelete
Gorgeous quilt!! Great design!!ReplyDelete
It loooks great. I love that fabric line.ReplyDelete
simply gorgeous....love the pattern and coloursReplyDelete
This is amazing! I absolutely love it! Perfect for Hope Valley too. A+ReplyDelete
This is incredible! It must have taken a lot of patience, but it really does look wonderful!ReplyDelete
What a beautiful quilt! Thanks for talking about your process! So inspired!ReplyDelete
Saw this on FLICKR and had to come to your blog for another view. This is really beautiful! Great job.ReplyDelete
Ah you are killing, me!! Love this, such a great design and the perfect fabric. I've dabbled a bit in Illistrator and would love to use it like you have, but I'm quite intimidated! :( Thanks for linking up, we'll see you next week!ReplyDelete
Love this, Lee, and thanks for tipping me off to Adobe Illustrator...though it may take me ages to figure that out! Love the design of your blog, so fresh! I am now your 100th follower :-)ReplyDelete
This top is wonderful!ReplyDelete
Wow! I love this! Great job!ReplyDelete
how did I miss this when you first posted... this quilt is magical!!! ♥ ♥ReplyDelete
Look at all the triangles! Great piecing and greatReplyDelete
This is one of the most beautiful quilts I've seen!!ReplyDelete
I am in awe of this quilt, beautiful design very impressive!ReplyDelete
I was just poking around your blog and came across this masterpiece! Are you kidding me?!? I love Hope Valley, and I've never seen it look so good!ReplyDelete
This would be a super hot pattern. Make it Sell it. I'll buy one!ReplyDelete
What a fabulous design, it shows off the beautiful fabrics and the fantastic layout! Hope you will put together a tutorial or a quilt-a-long. I am going to look into Adobe Illustrator...thanks for the tip!ReplyDelete
the fabrics you chose really make the quilt! Love it!ReplyDelete
I love Hope Valley. I am not brave enough to try to design something on my own yet. Great job.ReplyDelete
this is gorgeous! what a great pattern!ReplyDelete
I love this quilt and have pinned it to my "Quilty Goodness" board on Pinterest (with proper credit, of course!). Feel free to follow me if you'd like: http://pinterest.com/lipglass/quilty-goodness/ReplyDelete


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StartUpHire is the place to find Marketing jobs in and near Campbell. Review the list of Marketing Campbell career opportunities to the left. These Marketing jobs represent some of the most rewarding careers available.
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The Marketing and Events Coordinator will will have the opportunity to participate in the creation of marketing strategies and plans for business and brand development. You will be responsible for finding creative ways to build TrialPay's presence at trade shows and conferences,9/19/2014 Mountain View, CA Save This Job
About Ticketfly Ticketfly is making life better for the live events community with innovative technology that improves the fan experience from discovery to attendance and beyond. We are challenging the status quo by centering the experience around the fan and building a powerful10/15/2014 San Francisco, CA Save This Job
Overview: Aerohive is looking for a leader for our Digital Marketing and Marketing Operations. As a young, fast growing company we are looking for an innovative, creative, and disciplined marketer who can use the best in marketing technology and on-line customer experience to9/30/2014 Sunnyvale, CA Save This Job
The Marketing Operations Analyst is responsible for the infrastructure that supports Marketing, including tools, process and measurement. This position plays a critical role in supporting our global demand generation programs and the success of our Sales teams. You will develop9/21/2014 Redwood Shores, CA Save This Job
We are looking for an excellent Channel Marketing Manager to increase reseller and distributor productivity and strengthen our channels worldwide. In this key role, you will develop and manage programs and promotions and recruit, train and ramp new channel partners. In this role,Mountain View, CA Save This Job
Responsible for end-to-end campaign management as part of the overall marketing strategy. This includes creating and delivering a full suite of integrated campaign activities through internal teams and external agencies. You will also be responsible for campaign analytics and10/30/2014 San Jose, CA Save This Job
Position Summary: The duration of this assignment is anticipated to exceed six months. This position will drive awareness of the Singulex brand and lead generation for the Life Science business, working with marketing/product management to plan and implement effective marketing10/28/2014 Alameda, CA Save This Job
More information about this job: Marketing Manager Collaborative, assertive, flexible, passionate, driven, inspired. These aren?t just nice words, they?re the start of every great Fluidigm career. We are a growing community of thinkers and creators, dedicated to pursuing the10/22/2014 South San Francisco, CA Save This Job
Position OverviewIntacct makes small and midsized businesses (SMBs) and CPA firms more productive and improves company performance by providing award winning cloud computing financial management and accounting applications. We are the preferred provider of financial applications10/16/2014 San Jose, CA Save This Job
About Ticketfly Ticketfly is making life better for the live events community with innovative technology that improves the fan experience from discovery to attendance and beyond. We are challenging the status quo by centering the experience around the fan and building a powerful10/15/2014 San Francisco, CA Save This Job
Marketing Assistant ? Mirantis, Inc. You will assist with launching digital marketing campaigns and measuring performance, managing partner program and ad hoc administrative activities. In addition, you will be responsible for running critical reports that will help identify key10/14/2014 Mountain View, CA Save This Job
As a Getaround Marketing Manager, you?ll be responsible for offline and local marketing initiatives in new and existing markets. This is a big role?you'll play an important part in making sure that new Getaround markets are successful and growing fast. You?ll have a diverse10/2/2014 San Francisco, CA Save This Job
The Marketing Operations Manager is responsible for overseeing the marketing infrastructure across the company in support of demand generation and lead management operations. The successful candidate will focus on creating, improving and implementing all processes and systems9/21/2014 San Francisco, CA Save This Job
Category: Marketing Location/City: San Francisco, CA Are you one of those technically proficient and creative individuals who wish they?d had an opportunity to contribute to a major institution in its infancy? If you are, then we can?t wait to meet you! At Cardlytics, you?ll9/21/2014 San Francisco, CA Save This Job
Category: Marketing Location/City: San Francisco, CA Are you one of those technically proficient and creative individuals who wish they?d had an opportunity to contribute to a major institution in its infancy? If you are, then we can?t wait to meet you! At Cardlytics, you?ll9/21/2014 San Francisco, CA Save This Job
Description Marketing Programs Manager Job Description Evolv is a big data company that helps solve workforce performance issues. Named one of the Top 10 Most Innovative Big Data Companies in the World, we use big data, machine learning and predictive analytics to change9/21/2014 San Francisco, CA Save This Job
INTEGRATED MARKETING MANAGER ABOUT JIVE SOFTWARE Jive Software is the leading provider of modern communication and collaboration solutions for business. Our products empower people and organizations to work better together, using technology that adapts to their way ? not the9/18/2014 Palo Alto, CA Save This Job
Join the company that is disrupting the analytics industry, one data analyst at a time. Alteryx empowers data analysts in departments like sales, marketing, finance, and real estate to blend data sources and build analytics applications, making it easy to get insights into the9/14/2014 San Mateo, CA Save This Job
Nominum, the leading provider of digital marketing solutions for Telecom Service Providers, is seeking a Director/Sr. Manager of Content Strategy and Marketing to join our expanding marketing team and build a world-class content practice that educates, engages, and converts our9/13/2014 Redwood City, CA Save This Job
Department Product Marketing Description Pentaho is actively looking for energetic and creative out-of-the-box thinking, solutions-oriented product marketing managers to help revolutionize a ten billion dollar big data and business analytics market place. The ideal candidate has9/10/2014 San Francisco, CA Save This Job


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After trailing 21-0, the home team scored 24 unanswered points to take the lead. But the rally was erased when the Panthers returned a fourth-quarter kickoff 88 yards for a touchdown, downing the Tigers 27-24 before a boisterous crowd at Patterson Community Stadium.
The defeat eliminated No. 8 Patterson (7-4 overall) from the playoffs and propelled the No. 9 Panthers (8-3) to a game against No. 1 Oakdale High (10-1) on Friday, Nov. 16.
Patterson coach Nick Marchy applauded his team for its tenacity in the face of a huge deficit.
"We fought until the end. We never gave up," Marchy told his players as they gathered at midfield following the defeat. "You cannot say that the guy next to you didn't give it their all. This loss is going to hurt. But do not be upset about the effort you gave."
While rain threatened overhead and the temperature hovered around 45 degrees, Benicia did its best to drive fans from the stands in the opening quarter, posting touchdowns on its first three possessions of the contest.
But those who stayed — to cheer and whoop and holler for their home team — were rewarded with a riveting finish.
"We knew we had to go out and play with heart, because this could be our last game," said Patterson senior Dominic Dawkins. "We talked about every guy going hard on every play. We needed to go full throttle."
Benicia reached into its bag of tricks on the first play from scrimmage, using a double-reverse flea flicker that ended with quarterback Ryan Bohnet finding a wide-open James Hyde Jr. for an 83-yard touchdown.
After an eight-play drive by the Tigers that yielded no points, the Panthers took over.
On fourth-and-2 from the Panther 40-yard line, it appeared Patterson would hold its ground and keep Benicia from scoring again.
But Drae Randolph took a handoff from Bohnet and burst up the middle before beating Patterson defenders to the outside for a 60-yard touchdown that made it 14-0.
On the next Tigers possession, it was Patterson that tried a trick. On fourth-and-5 from their own 36, the Tigers faked a punt and tried to run for a first down. But the Panthers' special teams stopped the try and took over at the Patterson 40.
Then it was the Panthers facing fourth-and-8 from the Tigers' 24. Bohnet fired a ball over the middle from a standard formation, and DeMariae Richardson rumbled to the end zone for a three-score advantage with 13 seconds left in the first quarter.
The Tigers were down, but they weren't out.
"Life is about ups and downs," Marchy said. "If we get knocked down, we stand back up and get back at it."
The bounce-back began with Dawkins, who ignited the sideline and sent the home crowd to its feet with an electrifying 95-yard kickoff return for a touchdown at the end of the opening period.
Patterson's defense followed with a three-and-out stop on the next drive.
A long punt return by Dawkins set up the offense in scoring position, and the Tigers stormed 35 yards on five plays, capped by a 10-yard touchdown run by senior Drake Vatuvei to make it 21-14.
"My job is to do the best I can when I get the ball," Dawkins added. "I'm not the type of guy who lets up. I wanted to try and put the team on my back."
Dawkins' 76-yard punt return with 36 seconds remaining before halftime continued the field position advantage for the Tigers, setting up Patterson for a first-and-goal at the Panthers' 4-yard line.
From there, Vatuvei bulled into the end zone to tie the score at halftime.
"We went nowhere in the first quarter," Marchy said. "(Dawkins) gave us a big spark with his returns. It just took off from there. The intensity level went from the bottom to the top."
In the second half, Benicia placed a strong emphasis on kicking the ball away from Dawkins.
Still, Patterson stitched together a late third-quarter drive that leaked into the fourth and capped the 15-play, 84-yard possession with a 33-yard field goal by senior Bryan DeAnda.
"We never hung our heads. We still worked. We still competed," Dawkins said. "We wanted to show people what we were all about."
The momentum was short-lived, however, as Hyde returned the ensuing kickoff for a go-ahead score for Benicia.
With a little more than two minutes left in the game, Patterson had the ball. But the drive stalled at the Panther 46-yard line, and the Tigers turned it over on downs.
With time winding down, Benicia was content to kneel on the ball twice to run out the clock and move on to the next playoff round, ending the high school career of Tiger senior quarterback Joey Lopes.
But in a postgame speech to his teammates, Lopes urged those who will return to the gridiron in fall 2013 to learn from the season that ended moments before.
"I have two things to say," Lopes said. "No. 1, I love every single one of you. No. 2, to the juniors, you have two days to think about this game — then it's time to hit the weight room. Keep working. Be a better team than 7-4."
Contact Marc Aceves at 892-6187, ext. 28, or firstname.lastname@example.com.


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Whimsical Kids Furniture
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Regal Stripe Sky Pillowcase Set by Little House
Mix and match the Regal Stripe Sky Pillowcase Set from Little House with other pillowcases and throw pillows for a cozy layered look! This vibrant and soft pillowcases features:
SIZE: King: 21" x 37�Standard: 21" x 27"
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Style Number: J6500503
Our Modern Craig polos are as classic as they come. Crafted in a cotton jersey slub, this shirt comes in numerous color-ways and features all the classic components of a polo shirt such as four-button front closure at the neck below a soft ribbed collar. Pair our Modern Craig with your favorite chinos and tennis shoes for your weekend errands, or with denim, boots, and leather jacket for an easy transitional look from day-to-night or even season-to-season.
- Fabric content: 100% cotton
- Care instructions: Hand wash cold with like colors
- Measurement: About 27.75 inches from shoulders to hem
- Country of origin: Imported
FINAL SALE items are not eligible for return or exchange at any time.
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US: Tyson silent over Michael Foods acquisition talk
Tyson Foods has declined to comment on speculation it is mulling over an acquisition of US egg and dairy products producer Michael Foods.
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AG-ed jeans combine the laid-back look of yesteryear with AG's jean making expertise of now. Updated with modern fabrics and styled with flattering fits, AG-ed denim is an ode to vintage emulating naturally aged denim ranging from 1 to 30 years old. From subtle rips to crafty patches, the higher the number, the lighter and more distressed the jean. A pair of AG-ed jeans is as close as you can get to that unique vintage flea market find. Slim straight. A slim, tailored fit brings modern sophistication to a classic straight leg style. Distressed for a naturally worn-in appeal, this 5-pocket jean features a subtle coating for a smooth finish. The deep blue wash is characterized by fading at the knees, whiskered accents at front, and wear pattern at back knee. Tonal stitching and zip fly with button closure.
FINAL SALE - cannot be returned or exchanged. No price adjustments.
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Compared to my initial Onza 3 tuning almost a year ago (shooting "bullet holes" to paper and broadheads hitting the same spot with field tips), the biggest drift has been with the need to move my arrow rest more to the right to maintain proper tuning (the bow is RH model). The change was more than 1/10" compared to the initial tuning. The nocking point needed almost no adjustment.
Actually there is not much extra vane clearance left anymore with the riser after this adjustment, the rest is so close to the riser now. I would have rather kept the arrow rest where it was...
I wonder what actually causes this. The cables (and most probably, also the string) have stretched a bit, but does it have an effect to this? I could imagine that as stretching of the cables decreases some tension, also the sideways component of the force (due to the cable guard) decreases. And this would then cause the need to adjust the arrow rest sideways, as the "side balance" of the bow becomes different. But I wouldn't have expected such a relatively large need of sideways adjustment. If this theory was correct, I could of course add some twists to the cables and string and get the situation back to where it was.
Last spring, I changed the cable slide to a model that lets the cables stay closer to the center, since I could get enough vane clearance even so. I remember that I had to move my sight pins a bit to the right after that. I don't remember if I also had to re-tune the arrow rest, though. I think I will test this tomorrow with another cable slide that takes the cables more to the side. I would expect the tuning to change.
I don't recall having noticed a similar tuning issue with my old bow (Martin Phantom II, not a parallel limb bow).


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Be Prepared for Hurricane Tanya
The most important action you can take before Hurricane Tanya arrives is take the time to be prepared and cover all your bases. Don't assume that Hurricane Tanya will make landfall elsewhere. What can you do in advance? You can create a plan with your family and have decisions made before this hurricane becomes a problem. You can create your own "Hurricane Tanya Survival Kit" (especially if you are "riding it out").
Before Hurricane Tanya Strikes, Have a Plan
Before Hurricane Tanya ever actually forms, you should discuss particulars with your family, loved ones and friends. You should know what size hurricane would cause you to evacuate (you should always evacuate when ordered to do so by your city officials). If Hurricane Tanya becomes a category 3 size storm, would you leave 2 days before or 6 hours? Know the answer beforehand.
If Hurricane Tanya becomes a large enough storm for you to evacuate, you should expect delays and know multiple evacuation routes if possible. You should have a good understanding of the best evacuation routes, normally provided by disaster agencies and your city government and always take a map with you. If you are evacuating in multiple vehicles, make sure to discuss places to meet along your route if you are separated.
What will you do with your pets when you decide to evacuate from Hurricane Tanya? Will you take them to a shelter or take them with you? Know the answer beforehand.
Make sure your family and friends know where you are evacuating to and what routes you plan to take to get there. Make sure that the people that care about you have a non-cell phone (landline) phone number to contact you after reaching your destination.
Make a goodies bag and/or ice chest with food and drinks for your trip so you don't have to routinely stop during your evacuation.
No matter whether you are steadfast on evacuating or "riding it out" make sure to keep your vehicles full of gas in the days leading up to landfall. A mandatory evacuation may be ordered a day or so before Hurricane Tanya hits and you will have no choice but to evacuate. If you stay in your home or a shelter through the storm, often times, gas is difficult to transport into the area after a hurricane has done its damage.
Make a Hurricane Tanya Survival Kit
If you decide to stay in your home during Hurricane Tanya, make sure you make a Survival Kit. Most of the Hurricane Tanya Survival Kit can be put together and stored will in advance of any storm. The kit should include:
- At least a full gallon of water per person per day for 7 days.
- An assortment of non-perishable foods, like canned food, chips, snack foods for 7 days
- Hand-can opener, paper plates, paper cups, plastic utensils
- First aid supplies
- Proper clothing (rain coats and boots)
- Special needs food for babies, elderly and pets (if applicable)
- Toilet Paper, Moisture wipes, Hygiene products
- Multiple flashlights
- Battery-operated radio and/or TV
- Multiple sets of batteries for flashlights, radio, TV and other needs
Once Hurricane Tanya starts to form and appears as though it might head your way, you should always:
- Keep your gas tanks filled
- Keep cash on you (all denominations and small bills) and make credit card payments if they are near maxed.
- Fill all prescriptions
- Test all battery-operated electronics
- Gather entertainment items, like books, games, cards, toys, etc
Securing Your Home from Hurricane Tanya
Knowing what weather forces your home is vulnerable to is the key to reducing any damage that might occur from Hurricane Tanya. You should know if your home can be damaged by wind, water surge and/or flooding. There are various ways to secure your home from the weather scenarios that Hurricane Tanya might produce. You should make sure the exterior of your home is as strong as possible by securing doors, garage doors, roof, shutters and windows. For more information on securing your home from high winds, visit: http://www.nhc.noaa.gov/HAW2/english/retrofit/secure_home.shtml
Possible Hurricane Tanya Categories and Classifications
Understanding what categories that Hurricane Tanya can be classified as is an important factor in determining what kind of weather conditions to expect, the extent of the damages that may occur, and what decisions you should make about evacuating or staying.
Tropical Depression: An organized system of storms, rain and clouds with maximum sustained winds of 38 mph.
Tropical Storm: A stronger system of organized storms with a defined surface circulation and maximum sustained winds of 73 mph.
Hurricane: A well-define surface circulating storm with intense thunderstorms and sustained winds of 74 mph or higher. The Saffir-Simpson Hurricane Scale breaks down hurricanes into the following categories:
- Category 1 (winds of 74-95 mph): If Hurricane Tanya becomes a category 1, you can expect little damage to buildings (other than mobile homes), coastal flooding and small amounts of property damage.
- Category 2 (winds of 96-110 mph): If Hurricane Tanya becomes a category 2, you can expect roof damage to homes and businesses, broken windows, small trees uprooted.
- Category 3 (winds of 111-130 mph): If Hurricane Tanya becomes a category 3, you can expect large trees being uprooted, structural damage to some homes and businesses, coastal flooding will destroy many structures.
- Category 4 (winds of 131-155 mph): If Hurricane Tanya becomes a category 4, you can expect beach erosion, inland flooding, residential roof failure and major structural damage to businesses.
- Category 5 (winds of 131-155 mph): If Hurricane Tanya becomes a category 5, you can expect massive evacuations of residential areas, complete structural failure on many residences and businesses.
As Hurricane Tanya Bears Down, Pay Attention to Watches, Warnings and Evacuation Notifications
A hurricane watch is often issued if there is a possibility that your area could experience hurricane conditions within 36 hours. A Hurricane Warning is issued to your area if you can expect 74 mph or higher winds within 24 hours. Know what each of these mean to your area so you can plan accordingly as Hurricane Tanya approaches. ALWAYS HEED THE ADVICE OF LOCAL AUTHORITIES AND ALWAYS EVACUATE WHEN ORDERED.
Observing and Tracking Hurricane Tanya
As hurricane season comes and progresses, you should constantly monitor all hurricanes and pay close attention to what's "brewing" in the waters. Some of the best resources for tracking Hurricane Tanya are:
- NOAA Weather Radio
- Your Local News Stations
- Weather.com
- National Hurricane Center
Know About Insurance Issues and Options Before Hurricane Tanya Hits
You should always be aware of how Hurricane damage can and will affect your insurance. Be aware of what type of coverage you have, as flood damage is typical not covered by most homeowner's policies. Add flood insurance well in advance of Hurricane Tanya if you live in a coastal area, low laying areas or areas that flood often during regular thunderstorms.