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LAKEWOOD, NEW JERSEY -- I am writing this letter as a warning to all prospective buyers, hoping my advice will save you from the headache my girlfriend and I have been dealing with since we went with Value City for a simple furniture order. In early February I went to Value City to purchase a desk, dresser, and chest. As I walked through the doors I knew EXACTLY what I was looking for. When I was first approached by the salesman, I was ready with the make, model, and color of the furniture my girlfriend and I had searched for and finally found on the Value City website. The purchase was quick and easy for both myself AND the salesman, or so I thought.
On the receipt there was a printed "estimated delivery date" which I was told by the salesman would be the scheduled date of delivery. After taking off of work for the scheduled date, I was surprised to find that this was NOT the date the furniture would be coming and in fact they only delivered to our town on CERTAIN days of the week. This meant that I would have to take off yet again for the actual DELIVERY date. This date didn't come until several weeks later in mid January. Upon delivery my girlfriend greeted the men who were there to deliver the 3 pieces of furniture but stayed out of the way.
After signing off on the delivery sheet she entered the bedroom to find that her first pieces of bedroom furniture in their new house WERE NOT the furniture pieces that they had ordered at all, and in addition to it being the wrong furniture the desk delivered was cracked! By this time, the men had already pulled out and were driving down the street leading to a bigger headache that is still taking place in mid May. In a panic, my girlfriend called the store to tell them what had happened. They told her all they could do was schedule another day when THEY deliver to our town and have the furniture picked up then.
The next date they had available was 2 weeks later and in the meantime we were supposed to keep the furniture in our house. The damaged desk would have to be photographed at different angles and then e-mailed to someone in the warehouse to see if it could be fixed BEFORE they would even think about replacing it. We were both extremely upset about how everything had been handled which led us to take a drive out to the store where the furniture had originally been purchased to see if something could be done.
Not only did we walk around aimlessly waiting to be helped but when we finally told the salesgirl what had happened, the only help she offered up was a phone number of someone WE could call to see if something could be done with scheduling since the store had NOTHING to do with scheduling deliveries. Before leaving the store my girlfriend thought it would be smart to call, and good thing because the number given to us was incorrect! When asking AGAIN we were given another wrong number by the same salesgirl!
It wasn't until WE FOUND the second Value City salesperson that we were given the correct number, who, after calling told us there was nothing they could do. The only option we had was to wait for the warehouse to respond to our e-mail with the pictures we had taken and sent ourselves of the damaged desk. After a week they decided that the entire desk would have to be replaced and that we would receive a phone call when the new desk would be in. We finally got the call we had been waiting for the last week of March that the desk would arrive on Saturday March 31st!
We were ecstatic, finally we would be able to get the house in order and put our office room together which we had been wanting to do since February! However, we were both shocked to find that we received 2 calls from Value City that Friday. One call was from the store that we had purchased the furniture confirming our Saturday delivery. Another call was from the warehouse stating that the delivery would be delayed yet again because our NEW desk that was supposed to be delivered was DAMAGED.
Confused, I called the Value City store in Lakewood, NJ and explained the 2 telephone calls we had received. Not only did the girl who answered continue to tell me the desk was definitely coming the next day but it wasn't until she decided to "double check" that she found that it was in fact going to be delayed but she didn't know why. This is still not the worst part of our experience with Value City in Lakewood, NJ. The second week of April, my girlfriend received a phone call that our other NEW desk was in, AGAIN! Not expecting much due to our previous let downs she tried to schedule a new delivery date with the woman on the phone.
Since we both had already taken off work numerous times for Value City, we could not be home and wait for a delivery that may or may not happen due to the lack of communication between the store and warehouse. I began to tell her what we had been through with the company and mid sentence I was cut off by the woman on the phone who said, "Listen, we only deliver to your town on Saturday. The next Saturday delivery date we have is May 19, 2012."
I processed this quietly to myself on the other end of the phone, feeling defeated and let down yet again but at a loss for what to do or say next. I responded by saying, "Well, I guess that is my only option." To this the woman quickly replied, "Yes, May 19th will be your delivery date - have a great day!"
It is now mid May and we are without a new desk. We are hopeful that it will come this Saturday but are bracing ourselves for the worst. I have never in my life experienced such poor customer service and lack of not only competence but unwillingness to help. We explored every option to seek assistance and or guidance after our terrible experience - visiting the store, trying to contact a manager (who never returned our calls), contacting the warehouse, and trying to reach the corporate office. All of these outlets were unresponsive. The reason for this letter is to warn anyone who is thinking of purchasing anything from Value City.
My girlfriend and I both work in an industry where consumers are regarded with the utmost respect and for a company that stops at nothing to do what it takes to be sure our customers are satisfied. It is extremely disheartening to know that there will be Value City customers in the future who will have to endure the same unnecessary experience we have.
I strongly believe that in order to succeed in business there must be open communication, with a willingness to help along with a strong sense of urgency. Value City of Lakewood, NJ STRONGLY lacks all of these qualities. It is with great hope that this letter will force Value City to step back and re-evaluate how their store is run to help create a smoother process in the future. After all, in this tough economy people want to get to the most for their hard earned money, and we all should.
LEXINGTON, KENTUCKY -- I bought over $3,000 worth of furniture from their store, and I have received nothing but the absolute worst service every single time I have an order. Several of my pieces came in damaged and had to be replaced. One of them had to be repaired, however I was told very rudely by a customer service agent that they could not accommodate my schedule and if I wanted my furniture to be repaired I was going to have to accommodate them. The manager ** called me and was very nice in setting up an alternate time for the repair man to come out so that I would be able to be there when he arrived.
Unfortunately, the rest of the department must not have been informed, because I got a call saying the repair person was going to come at a time that was not the one ** had told me he would be able to. Next, I had a problem with the couch. I had to go through 3 different couches because each other one they gave me was damaged in some way. I went through 2 different lamps as well because of the same problem.
And now we come to today. About a month ago, I picked out a TV stand from their store to add to my order. It was ordered in Cleveland, and they said it would take awhile for it to be delivered because it was out of stock. We planned to have it delivered on August 28th, this Saturday, because I work a 9 to 5 job and cannot be home for delivery during the week. I was called by the store on Wednesday, which also happened to be my birthday, for a very rude awakening. The store left me a message saying that the TV stand was ready to be delivered the next day, Thursday, and wanted me to confirm that I would be home.
I called the store back asking why the date had been changed from Saturday. ** informed me that they could change it back so it would be delivered this Saturday like it was originally supposed to. I hadn't heard from the store about a delivery window so I called them back this morning. ** informed me my TV stand was scheduled to deliver on Saturday September 4th, like I had requested and they had informed me. I had never requested that, and that was the first I had heard of the September date.
I was then shuffled around from **, to "I'll have the manager call you back," to ** (who informed me if that it would do no good if I spoke to the manager, and if I wanted to I would have to wait for a very long time). ** informed me she was the service manager and in fact she had told me yesterday that it would be delivered on September the 4th, which was a lie. She then called me a liar and informed me that no one there was going to want to help me if I kept calling and changing the date on them.
This struck me as particularly ironic, since Value City is the one that has been CONSISTENTLY changing the delivery date on me, not informing me until last minute, and then blaming it on me. A third call, from my mother, finally got to the manager. Apparently Value City did not think that I was old enough or rich enough to get the manager at all. It takes someone with money in their pocket or life experience to even allow you to speak to the manager in the first place. ** informed my mother that the TV stand was actually not even in stock yet. This was a bit confusing to hear, considering that they had initially told me they were going to deliver it on Thursday.
I guess they must have gotten frustrated with my request to change the date and decided to give my furniture, which I have been waiting for over a month, to someone else. I didn't realize that you could only get your furniture if it was convenient for the store to deliver on that day, and if it wasn't - you would lose your furniture and maybe not get it back for weeks. ** promised us that it will now be delivered on the 4th, but his promise was a little bit empty given the previous promises Value City has made me about my delivery dates as well as his "it will probably be in by then" guarantee.
I'll be holding my breath, because I doubt it will even be there then. I'll probably only get that one if no one else has a delivery date that is earlier and needs it. Due to their lack of communication and incredibly poor service, you get shuffled around, because it's easier to shuffle you from person to person than to actually help you. The only way you can get anything straightened out is to spend hours and hours screaming to them on the phone. Otherwise they don't really care about you. The cheap prices are great, but you really get what you pay for there - broken products (I'm worried to see how long they will last) and abhorrent customer service.
I will never be purchasing from Value City Furniture again, and I suggest that you do the same. I was initially very excited to see the low prices and type of furniture in the store. However, the appalling way the customer service agents have treated me and the shockingly terrible service I have received from them has proved to me that I will never buy from your store again. Despite how much I enjoy the other pieces I bought from the store, I wish that I could take all of it back because I wish that I had never given them a cent of my money. They don't deserve it.
Spread the word that Value City is terrible, because maybe then they will be motivated to treat their customers better.
HAGERSTOWN, MARYLAND -- Five months ago we purchased a leather dual recliner at Value City Furniture. A few weeks ago, we noticed the leather peeling in the headrest area of the left side. We called Value City and was told it was a warranty issue. We called the warranty company and was told it was a manufacturer issue and we were to call Value City. We called back to Value City and they sent out a service tech to look at it. He covered it with something and said that "this will probably not fix the problem". He also said that this has happened before. He said that "if this doesn't work, call and we will make it right."
A couple weeks later I rubbed my finger over the area and the coating started to peel off. I called Value City and told them that what was done did not take care of the issue. The manager said they could not replace it without a cost. I questioned that, because we had it only 5 months. He said we need to call the warranty company again. I did and was told that since Value City sent out their tech, that the warranty company would not cover it. I told her I only did what she told me to do. She would not listen to me - only kept repeating that the warranty was not good.
I ask for a refund on what we paid for the warranty. She said we needed to call Value City to discuss that. I got tired of going back and forth. We realize that the warranty company and Value City have no intention of honoring their warranty or standing behind any faulty piece of furniture. We are sorry we ever bought anything at Value City and will never do it again.
We are so sorry to hear about your issue. Please give our customer service team a call at 1-888-751-8553. They'll be able to look into this for you. We're here to help. Thank you!
CHARLOTTE, NORTH CAROLINA -- On January 21st, 2005 I purchased a sofa & loveseat combo, as well as a matching side chair, two end tables, and a coffee table. I was also sold Fabric Protection for an additional $99 on the combo, and $9.99 for the side chair. This brought my total purchases with Value City Furniture to $2,978. I was told by my sales person, ** that the Fabric Protection was like Scotch Guard and would protect my furniture from rips, cuts, tears, and other damage, as well as repel water. He also informed me this would include a 7 year warranty, in addition to the Limited Lifetime Warranty that came with my selection.
On January 26th, 2005 Value City Furniture delivered all of my furniture with the exception of the side chair, which was not in stock. Upon arrival my roommate realized that the delivery team was unwrapping the furniture on the truck, before bringing it into the house. After the delivery team left we sprinkled water onto the sofa to see if it repealed like it was supposed to. To our surprise it did not. We immediately assumed they had forgotten to treat our furniture.
On January 27th I contacted Value City Furniture with my concerns and the operator informed me that it didn't seem right that my furniture was not repelling what and that I needed to call back the next day to speak with ** the service manager. On January 28th I contacted Value City Furniture to speak with ** around 4pm and was told she was gone for the day, I would need to call back for a third time to speak with ** on Monday.
On Monday I contacted Value City Furniture again, and explained my concern to **, she acted surprised that it didn't bead up, saying "so it didn't bead up at all?" She then informed me she would send someone out to treat it on Tuesday February 1st. On Tuesday a gentleman came to my house with a spray bottle and misted my furniture, applying less liquid to the furniture than you would when applying Fa-breeze. Of course I contacted ** again on Wednesday to inform her that the job was not completed well, and that the water still absorbed right into the fabric.
To my surprise this time she said, "oh, it shouldn't bead up, it is going to soak into the fabric, it just won't stain, and if it does you can call us and we will fix it for you." I immediately informed her that this was NOT what I was told when I was sold the product, and was why I called her on the previous Monday, and why, I thought, she had sent someone to re-treat my furniture. She said I was misinformed and she apologized for that. I asked her how it would protect from a stain if it clearly absorbs, to which she had no answer. I asked what the difference was between the my Limited Lifetime Warranty and the 7 year warranty offered with the American Signature Brand.
To my surprise she said I had no lifetime warranty, that everything they sold in the store only had a 1 year warranty. I informed her I have a card that was attached to my furniture that said it had one. She then placed me on hold to check for herself. While on hold, the hold advertisement was for American Signature, and clearly stated a Limited Lifetime Warranty. After holding for a few minutes I was informed ** was speaking with the manager and would be right back. ** then came back to the line, apologized, and said I was correct, it did have a warranty.
At this point I was upset that no one knew what was going on and asked to have the Fabric Protection cancelled and refunded, she informed me I would have to speak with the store manager, **, and that she wouldn't be in until Thursday, even though I was just told that there was a manager there that she was speaking with. After speaking with **, and being informed I had to call back Thursday for **, I called the Pineville location to ask them for a description of Fabric Protection and the Limited Lifetime Warranty. The sales person I spoke with there informed me that the Fabric Protection was just like Scotch Guard, and would, "bead up like water on a waxed car".
I was now going to wait and call ** the next day, but then I spoke to my best-friend, who's uncle worked at a Charlotte Value City for years told her that at the time he worked there, it was his store's policy to never spray furniture, even if a customer had purchased the Fabric Protection. Saying that they figuring that few people contact them with stains, rips, tears or burns that would be covered under the warranty after all the exclusions that they would save money by not spraying the furniture and just replacing or fixing the furniture that meet the warranty criteria.
At this point I was so upset that I had been told so many different stories I had my roommate contact the Value City corporate offices. There we were informed that the Fabric Protection plan wouldn't even cover our furniture because we had fabric, not leather and that even then it only covered seem rips, not cuts, etc. She also said that the American Signature had only a 1 year warranty and that she had never heard of the Limited Lifetime Warranty, even though I later found out American Signature is owned by Value City Furniture. She then informed my roommate that she would have the store manager contact me as soon as possible to go over this issue with me.
** called from the store less than 1 hour later, even though I was told she was not there and wouldn't be in until the next day. ** told me a different story than the corporate office did. She informed that the Fabric Protection plan WOULD cover my furniture, and she assured me it had been treated in the store. She was confused about the warranty, that I did have a Limited Lifetime Warranty, but said that unless I purchased the Fabric Protection plan, if something happened to my frame and I did have a stain on the couch it voided all warranties!
She said she would send someone out to re-treat my furniture again, but it wouldn't do any good, that it was already treated, so I told her that was OK, but I would like to know if I could get some sort of discount or refund on the Fabric Protection plan. She informed me if she gave me any discounts that the warranty would be voided, that I can keep the warranty and pay the $110 or cancel the warranty and get my refund, even though I was misled and everyone continues to tell me something different.
GRAND RAPIDS, MICHIGAN -- I purchase an expensive mattress from the store and had it about six months, the mattress started slump in the center about 4 inches, it had two quarter size stains on it and they voided my warranty. I paid a lot of money for the mattress, the two stains should not have made a difference. On top of that at the same time when I purchased the mattress I also bought the complete bedroom set. It also was junk - started to fall apart piece by piece. I will not recommend Value City to anyone and I will never purchase anything from them ever again. Be careful when you make a large purchase, check all the do's and don'ts and warranties very carefully.
FALLS CHURCH, VIRGINIA -- I originally purchased my furniture from Sterling (who's been great from day 1). Within a few months, the chaise and lounge cushion has sunk in. So I called the warranty customer service for repair. The lady told me that there were only 2 days available for service (Monday or Thursday) that was but couldn't give me a time, stating the technician will call me a few days before. I never received a call. The day that the technician was supposed to arrive, it was well into the afternoon and I had to call to find out what was going on which they told me to call Sterling who had to call them to ask the same question about my service.
When a replacement set came, someone left a message on Monday (1-30-12) stating that a technician will come out sometime this week. Call me crazy but I'm supposed to take the whole week off of work and wait for a technician?? I called and the repair customer service couldn't find my order, gave me a few more numbers to call which routed back to Falls Church. I got fed up and called Sterling office for help since they've helped me out before. The Sterling office had to call them and find out for me what day they are supposed to come out.
The Sterling office was able to find out what day and didn't know the time. I was randomly scheduled for Wednesday by Value City. So if I didn't call, I would never know when the technician was coming and on top of that, it wasn't at customer convenience. (Pretty much - be there sucker because I told you so or your stuff isn't going to be fixed.)
Sterling couldn't reschedule for me so they gave me the invoice number so I can call Falls Church back and set something up that would work for me. I tried to call and was told that there was only one representative available and she was soooo busy that she will contact me back (this was at 4pm). Guess what? No surprise that I haven't received a call, going on day 2.
Seriously, I would think VCF would want to work with the customer's schedule instead of basically saying "thank you for buying from us but you will be treated like crap afterwards and we don't care about your working schedule. You either be there when we tell you or you are SOL." I never had a bad experience before and always tell people that it was worth it. I guess it was only in Michigan (they rock) because it's definitely not here in Virginia.
CINCINNATI, OH -- Value City Furniture Store # 80; 650 Eastgate Dr. S Suite A, Cincinnati, OH 45245; 513-943-1110. I purchased a kitchen table and chair set from the Value City Store next to Dick's Sporting Goods in the Eastgate shopping center. While I was checking out with my items, the sales representative suggested that I should purchase the extended warranty. He stated, "Seeing that you have children, you will want this warranty. It covers any damage they may do and protects your furniture up to three years. You can rest assured that you will have new furniture in three years." I purchased the warranty for the extra $69.99 for the table and an additional $69.99 for the chairs.
I left the store with the confidence that my $1000 plus purchase was protected. Nine months later, we had a Christmas party for our daughters and several of their friends from our neighborhood attended. We let the girls make crafts, color and draw pictures on the table in our kitchen. After the party we noticed that the table had been damaged by some of the crafting we had allowed the girls to do. Some of the notable damage included, words had transfer through the paper the girls were writing on and had gone through the polyurethane coating into the wood below, a long scratch and some paint drops on the finish.
The girls ranged in age from seven years old to twelve years old. These girls are not heavy handed men with a degree in construction, they are simply children. I contacted Value City Furniture at the Eastgate location and was informed that they do not handle the warranty claims. They gave me the phone number for the Sharonville store and instructed me to file my claim with them. I called the store and they took down my information. They informed me they would send someone out to inspect the damage and to determine if they would repair it or replace it. I received a phone call and was given a date and time the inspector would be out.
The inspector arrived to inspect the table and continually commented on the condition of the table and chair set, argued that the chairs didn't belong to the set, although they were the chairs from my receipt, and was otherwise very rude and obnoxious. A week after the inspector came out I received a phone call from Value City they stated that they had decided not to honor the warranty as the damage was too "extreme" and violated the terms of the warranty. When I purchased the warranty I was given a pamphlet stating what would be covered and how to file a claim.
Value City claims that the pamphlet is not the legal document containing the specifics of the warranty and that the actual warranty documentation, which was not furnished to me, contained stipulations pertaining to excessive damage. I asked to speak to the manager, who informed me that this claim would be returned to the Eastgate store and that they had the option of honoring the claim. I called the Eastgate store several days later and they gave me the same exact response I received from the Sharonville store. I asked that they at least review the claim and consider that I have spent several thousand dollars at their store over the past few years.
I was passed to a manager who informed me they would not reconsider this claim and were cancelling the warranty on all of the furniture citing excessive damage. Value City Furniture has subsequently replaced the table and honored their warranty.
WARREN, UTICA, MICHIGAN -- We purchased a set of living room furniture, coffee and end tables, as well as a kitchen table and bench from two of the Value City stores in MI. When we first purchased our living room set our sales person told us that the only sofa left was the one on display. We told her we did not want that sofa and instantly we were not going to purchase the set. Within 2 minutes she came back to tell us that she "found" a brand new one and that if we wanted the set, all 3 pieces would be new. We were a little skeptical because she happened to find a "new" sofa. We decided to go with the set and also purchased a NEW coffee table.
When the delivery came our sofa was not delivered with the other items and the "new" coffee table we ordered was damaged in all 4 corners. I immediately called VCF and I asked for another table to be sent. They said they no longer carried the table and they would send a repair person out to fix the table. The following week they set up delivery of our sofa that never arrived with the first delivery. When they delivered the sofa, it had the wrong feet with it. So again I had to call VCF and have them set up yet ANOTHER delivery date for the correct sofa with the correct feet. Finally on the 3rd delivery everything was right.
After that delivery we purchased our kitchen table and bench. When we had that delivered everything looked OK but a few days later I noticed the bench that was delivered was broken. The side of the bench was separating from the top part and supportive frame. I again had to call VCF and have them send a repair person. The repair person came and fixed the bench and I had to call someone to be there when he was because I couldn't take even more time off work with all these deliveries and repairs. When I arrived home I looked at the bench and the repair guy had screwed up through the top of the bench where the cushion was covering.
I removed the cushion and saw that the screw was sticking up through the top of the bench under the cushion. I still have yet to call to get this re-repaired, but plan on doing it in the near future. After having our living room set delivered, we didn't use it for 2 months before we actually moved into our new home. We moved into our home in late July and 4 weeks ago our sofa broke. We called VCF and they sent someone out to repair it. Two weeks after it was repaired, at our housewarming party none the less, it broke again.
A week later another repairman came out and looked at it for a few minutes, took some pictures and said that it was not repairable and he had to contact a manager to see what they wanted to do. He said it would take a few weeks for us to hear something. On top of all this, I realized when I got home that day the drawer on the coffee table we purchased was also coming apart.
When I found out the situation, I grew VERY upset and called and spoke with a manager at the Warren MI VCF store. She told me that they no longer carry the sofa and that they can replace the one piece. I told her that was not acceptable and I want a refund for the whole set because I was not going to have mismatched furniture because something that was out of my hands. She agreed to give us an in-store credit for the items.
My final problem is that now, 2 weeks later, I am in the same spot because I can't find a set of furniture that I actually like at VCF. The one set we did see is triple the price we paid and I am concerned that if we do purchase something else, it too will break or fall apart. To be honest, I don't even want to spend any more money at VCF because of all the problems we've had. It has been one issue after another and as of right now, we would not recommend anyone to go to VCF because of all the problems we've encountered.
GLEN BURNIE, MARYLAND -- I had a first time, very good experience when buying a love seat/sleeper from Value City Furniture. After moving into a brand new home we needed new furniture for a guest room. Our first out of town guests were planning a visit and we looked at 4 local furniture stores, including Value City. We decided on a queen sized bed, night stand and chest of drawers for a total price of $1540. Not the most we'd ever spent, but certainly a significant amount of money. We bought a new mattress and box spring set at Macy's and it was delivered without incident the day before our first scheduled delivery from Value City.
I was given a three hour time span, right in the middle of the day, which came and went. I had to call the store and was told it would be another hour to two hours. Very inconvenient, especially when considering that our home is less than five miles from the Value City store in Glen Burnie, Maryland. Two very nice delivery men arrived. They unwrapped the furniture from blue padding brought it into my home.
First problem was that it was covered with what appeared to be dirt. They explained that it was from the pads and said that a dryer sheet would work to remove the coating from all of the pieces. OK.. I can do that. I wanted the furniture and am reasonable. So I have to vacuum my very light colored rugs after.. I'm still happy to be getting my new furniture. They brought in the bed.. headboard, foot board and frame.. so far, so good. Dirty, but what can I do? Next the large night stand.. again.. dirty, but in pretty good shape.
Next they bring in the very large chest of drawers, across my hardwood floors and upstairs to the guest room. I see very clearly the back is cracked from one side to the other. The delivery men reverse the process and reload the broken dresser onto the truck. I called the store and the manager ** said she would "order another one" and we set up a delivery date for the following week. Another day of rearranging work schedules and waiting for delivery, but there is no other option. Half of a bedroom suite is not what I had in mind.
I am very pleased when the call comes and my three hour span is at least early in the day. The delivery day arrives and this time the dresser is wrapped in plastic, so no blue, dusty film on my white furniture and carpets. Good start! The very heavy piece is again carried across my hardwood floors, up stairs and into the guest room, where the plastic is unwrapped. A large crack in the front of the chest makes this one unacceptable. You know the routine.
Another one is ordered, another delivery date is set up, again scheduled for early in the day, so all is not lost. So... today I'm up bright and early. Surely this will be the day that my guest room is complete!! My guests are arriving from across the country in just a few days. All will be well. This time the furniture is wrapped in the blue padding with tape all around it. Under that it is completely wrapped in plastic. The driver (same very nice man from the first delivery) suggests that they unwrap it before taking it into my house and up the stairs. They do that on my driveway.
Here stands the very same chest of drawers from the first two deliveries... the cracked back all painted and patched (I hadn't noticed that on the second delivery), the front crack painted over and lots of other dings and rub marks. What happened to the 2 chests that were reordered? It didn't happen. I was sent damaged and not very well repaired furniture being passed off as new.. at the same new price I'd paid. The driver is embarrassed and apologetic.
So.. here I sit, at my computer. I'm feeling frustrated, furious, taken advantage of and very unappreciated as a Value City customer. I'm waiting for the store to open so I can talk to yet another manager and try to work this out. In this economy, I'm amazed at the lack of quality control and customer service. I'm shopping for new family room furniture, but Value City Furniture is off the list. I just should not be this difficult.
CHARLOTTE, NORTH CAROLINA -- As a good faith gesture, I am writing this as a follow-up regarding my previous post about the Value City Furniture store located at 9527 South Boulevard, Charlotte, NC 28273. After posting my previous complaint, I also sent a copy to Value City Furniture via their "contact us" link provided on their website. I received a phone call later that day from **, (sp?) the General Manager over the Pineville Value City Furniture location. Mr. ** explained how he understood my situation, and voiced his own frustrations with how my whole experience with Value City Furniture had transpired.
He apologized for the way customer service had dealt with my account (or lack thereof), and assured me that my sofa would be delivered between 9:30-12:30 on 10/27/10, the next morning. Mr. ** thanked me for voicing my frustrations via their company website, which he said in turn, allowed him to have an opportunity to make things right with the customer; which in this instance was me. He assured me that I would be taken care of, that I would be compensated for the inconvenience, and that he would call back to follow-up with me to discuss the parameters of my compensation.
I must admit, after the track record I had with Value City Furniture keeping their word, I was somewhat skeptical as I hung up the phone. At 9:15 the next morning, Value City Furniture was placing my new sofa in my living room. Earlier this evening, I received a follow-up call from Mr. **, asking if I was satisfied with my new sofa. He explained that he was keeping his word, since he had told me that he'd call. Mr. ** admitted all of the errors that had snowballed into this train wreck of events, and agreed that this entire situation could have been avoided simply by providing some information.
He told me that the day I purchased this sofa, I should have been told how the delivery process worked, and that it would be a few weeks before I could expect my sofa. Then I would have had the option to either wait or go ahead with my purchase, but either way, I would have been informed. Mr. ** added that I should have been accommodated when I called asking for a temporary fix; anything, to keep me from sitting on the floor for 34 days. Understanding that they are not in the rental business, and explaining that what happened to me was a very rare occurrence.
He said his company still should have taken the extra steps in ensuring my comfort while I waited. On behalf of Value City Furniture, Mr. ** has done his best to try to win back not only my trust, but my faith in his business. He did as he promised and he made things right. He compensated me well for my inconvenience, exceeding my expectations completely. It was a pleasure speaking with a man of his status that actually cared about the feelings and experiences of his company's customers. He possessed a very pleasant and accommodating demeanor, of which I am grateful.
However unfortunate the events that led to our phone conversations, I am thankful that he was willing to right the wrong I felt his company had made. Mr. ** assured me that these events will lead to more in-depth training of his Value City Furniture employees, and this time there is no skepticism in my mind regarding his intentions. I fully believe that he will take the steps necessary to better his employees and the relationships they exhibit with their customers.


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Conservation Series nets are designed with safe catch and release in mind. All nets feature 100% knotless mesh netting, eliminating injuries commonly caused by sharp knots. Flat, linear bottoms reduce fish rolling and support the weight of the entire fish. Tangle-free coating prevents hooks entangling in net. Mesh guard hoops resist wear and greatly extend the life of the net. Conservation series nets are offered in a series of specie-specific designs that make proper net selection easy for any angler.

subset: commoncrawl


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Trish Stratus
How about Summer Sanders? :yes:
kiana thom is one hot babe, i like your style bama...
DD..................the #1 Delaware Dolfan !!!
Doing things you don't have to do today will help to determine where you'll be tomorrow when you can't do anything about it!
wheres summer sanders she is so hott
Go Bills!!!! Squish the Fish!!!
Get into the Zone
Owner of Jills/Bandettes group on yahoo
Click here to check out the first ladies of Buffalo
I like Summer
here's a real hottie............ (not a good pic tho)
Softball's flamethrower..........


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Teen Horror
Labor Day Closure
All locations of Kitsap Regional Library will be closed Monday, Sept. 7, for Labor Day.
When fifteen-year-old Lexi's younger sister Kasey begins behaving strangely and their old Victorian house seems to take on a life of its own, Lexi investigates and discovers some frightening facts about previous occupants of the house, leading her to believe that many lives are in danger.
Coldly accepted into the isolated village home of an elderly and eccentric aunt to protect them from an evil force, Cora and her younger sister, Mimi, team up with local boys Roger and Peter to uncover a dark truth that has held the community in a cruel grip for centuries.
A celebration of zombie culture features the story of 17-year-old Nero, who is stranded in the wilderness with fellow juvenile delinquents when their counselors transform into flesh-eating maniacs.
Seventeen-year-old Alex joins up with a young soldier named Tom and an angry eight-year-old named Ellie in an attempt to survive after an electromagnetic pulse wipes out billions of people and profoundly changes many of those that remain.
For three years, seventeen-year-old Cas Lowood has carried on his father's work of dispatching the murderous dead, traveling with his kitchen-witch mother and their spirit-sniffing cat, but everything changes when he meets Anna, a girl unlike any ghost he has faced before.
Despite knowing the doomed outcome of the apprentices before him, twelve-year-old Thomas Ward is determined to learn everything he will need to know to stay alive when his time comes to ward off boggarts, witches, ghosts, and other evil-spirited creatures from the land that he was born to protect.
In a world where humans have been preyed upon to near extinction by a bloodthirsty species, 17-year-old Gene has only managed to survive by painstakingly concealing his true identity, so when Gene is chosen to participate in the government-sponsored hunt for the last remaining humans, it thrusts him into the fight of his life and into the path of a human girl with whom he falls in love.
Coraline ventures through a mysterious door into a world that is similar, yet disturbingly different from her own, where she must challenge a gruesome entity in order to save herself, her parents, and the souls of three others.
When a CDC researcher, after faking her own death, arrives on his doorsep with a ravenous pack of zombies in tow, Shaun Mason, the head of a news organization, is plunged into the biggest story of his life.
After a disease turns everyone over sixteen into brainless, decomposing, flesh-eating creatures, a group of teenagers leave their shelter and set out of a harrowing journey across London to the safe haven of Buckingham Palace.
After watching his father's brutal murder, sixteen-year-old Jamie Carpenter joins Department 19, a secret government agency, where he learns of the existence of vampires and the history that ties him to the team destined to stop them.
In a post-apocalyptic world where fences and border patrols guard the few people left from the zombies, Benny Imura is finally convinced that he must follow in his older brother's footsteps and become a bounty hunter.
Discovering that he is being targeted by a supernatural force with ties to his missing best friend, Marshall and his friend's aloof sister search for answers and uncover a disastrous collision between the worlds of the living and the dead.
On a school trip to snowbound Scotland, several students become infected and turn into hungry zombies, leaving a small band of survivors to take refuge in the school bus.
Everyone thinks 17-year-old Sara has attempted suicide more than once, but Sara knows the truth: her shadow is trying to kill her.
After tremendous earthquakes destroy the Earth's major cities, an ancient evil emerges, turning ordinary people into hunters, killers, and insane monsters but a small group of teens comes together in a fight for survival and safety.
Through twists and turns of fate, orphaned Mary seeks knowledge of life, love, and what lies beyond her walled village and the surrounding forest, where dwell the Unconsecrated, aggressive flesh-eating people who were once dead.
Sixteen-year-old Rebecca moves with her father from London to a small, seaside village, where she befriends another motherless girl and they spend the summer together exploring the village's sinister history.
Presumably the only witness to the horrific and bloody murder of his entire family, a teenage boy must outwit not only the mental health professionals determined to cure his delusion, but also the demonic forces only he can see.
Alex is framed for murder and becomes an inmate in the Furnace Penitentiary, where brutal inmates and sadistic guards reign, boys disappear in the middle of the night and return weirdly altered, and escape might just be possible.
After barely escaping an attempted kidnapping, Jack goes to London with his best friend Conner, where someone gives him a pair of glasses that send him to an alternate universe where war is raging.
Barricaded in Cortege High with five other teens while zombies try to get in, Sloane Price observes her fellow captives become more unpredictable and violent as time passes although they each have much more reason to live than she has.
Fans Luke, Seth, and Kady have read all about the sinister world in which the villainous Tall Jake resides, but they learn more about it than they ever wanted when they are suddenly pulled into the pages of their comic book.
As an apprentice to a monster-hunting doctor in 1888, Will Henry and his boss are brought a corpse entwined with an Anthropophagus--a supposedly extinct monster that feeds through teeth in its chest--and the two must race to stop it and its kind from consuming the world.
Mackie Doyle seems like everyone else in the perfect little town of Gentry, except that he is living with a fatal secret: he is a Replacement, left in the crib of a human baby 16 years before; now the creatures under the hill want him back, and Mackie must decide where he really belongs and what he really wants.


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Maybe you missed the news, but archaeologists working in Guatemala recently unearthed a "new" Mayan calendar that goes beyond 2012, exploding notions that the world would end on Dec. 21.
Whew! But as humankind journeys on, so will other rumors, urban legends and misinformation — often shared by well-meaning friends and family — that warn of impending risk to your money, safety, privacy or identity. So before you click the email "forward" button, here are the facts on four false alarms that never die and are ever so enticing to spread.
Electronic hotel room keys contain your personal information.
Since 2003, email warnings have claimed that your credit card number and home address are stored on the magnetic strip of your hotel key — and harvested by identity thieves when you leave the card in your room or toss it in a lobby trash can.
Reality: Hotel keys contain coded information for only the room number and check-in/out dates, says Chad Callaghan of the American Hotel & Lodging Association. If you use a key to charge dinner at a hotel restaurant, it's billed to your room, but "credit card information is stored on another machine," says Callaghan.
Hide your car's VIN or thieves can get a replacement key and steal the vehicle.
Yes, the easily viewed vehicle identification number on your dashboard and doorjamb reveals what standard key will fit your car.
Reality: Reputable dealerships and locksmiths require proof of ownership to issue a replacement key. In any case, obscuring a VIN is unwise — and may be illegal, because police rely on the numbers to identify stolen cars.
Next page: The truth about cellphone telemarketing, debit fees. »


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In Louisville, Bourbon is a food group.
Santa came to town Friday night
Upcoming Events
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- Could Louisville be the Next Hollywood?
- Fontleroys Gastropub Coming to the Highlands
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Business Process Management Summit
9 - 11 September 2015 | National Harbor, MD
Security & Risk Management Summit
14 - 15 September 2015 | London, UK
Customer 360 Summit
9 - 11 September 2015 | San Diego, CA
Digital Workplace Summit
21 - 22 September 2015 | London, UK
The World's Most Important Gathering of CIOs and Senior IT Executives.
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Nb: infants must be under the age of 2 and
children must be under the age of 12 at the time of
A superb slope-side complex offering classic, yet modern hotel rooms in perfect ski - in/ski - out position and located at the Peak Nine base
Hotel offers all the daily amenities one would require for a holiday with choice of restaurants and bars and shops.
Beaver Run Resort has Unique indoor/outdoor pool, seven mountain view hot tubs, spa with sauna and steam room and fitness room.
From the base of Peak Nine you can take the High speed Quad chairlift.
Iglu acts as a travel agent for disclosed principals/tour operators, further details
of which will be made available at the time of booking. Your holiday contract will
be bound by the tour operators terms and conditions.
Prices are shown for a basic room or unit, can be subject to change and are indicative
until time of booking. Please call on 020 8544 7114 for prices for other travel
and room options for this property.
The price shown includes 7 nights accommodation,
with flights from Heathrow.
Prices shown are per person per week based on maximum occupancy. Descriptions and
quality ratings are provided by the Tour Operator (or one of the Tour Operators
where similar holidays are offered by more than one supplier). We reserve the right
to make minor adjustments to the description or rating based on staff and customer
feedback. For payments by credit card, a 2.5% credit card charge (4% for AMEX) will
be added to your invoice. If you pay by a UK issued debit card, there is no charge.
All bookings are subject to a £5 per person Passenger Admin Fee charged by Iglu.com.


text:
Perfect your resume and cover letter.
Prepare for in-person or phone interviews; schedule a practice interview.
Learn the steps to take to apply to graduate school.
An internship provides students an opportunity to "test the waters" and gain "hands on" experience in a career.
Career Counseling can help you inform your choice of a major, assess your interests or offer guidance on an action plan for your career development.
Most people get jobs and internships from networking. Learn how.
The Career Center is proud to work closely with The Boeing Company and Northwestern Mutual. Become a premier partner.
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text: White (with ceiling extension) View larger Bose® UB-20 bracket Wall/ceiling bracket (White) Item #: 018UB20W 17 Reviews This item is no longer available. Original Price: $29.99 each Shop all Speaker Wall Mounts Need help? 1.888.955.6000 Email Chat Ask an expert advisor No pressure, no commission — just lots of good advice from our highly trained staff. Overview Reviews Details Articles & Videos Designed as a perfect match for Bose Acoustimass® and Lifestyle® cube-style speakers, this versatile bracket features both horizontal and vertical adjustments for precisely aiming your satellite speaker. An extension arm is included for ceiling-mount applications. Details: horizontal swivel: 180º vertical angle adjustment: 30º up or down extension arm for ceiling applications 2-5/8"W x 2-7/16"H x 2-7/16"D (5-7/8"D with ceiling extension) warranty: 30 days Priced per bracket Bose® UB-20 bracket Reviews Average Customer Review: 17 reviews Review this product Submit a review and then enter to win a $350 rewards card Filter by rating: 5 Star: (0) 4 Star: (0) 3 Star: (0) 2 Star: (0) 1 Star: (0) Review this product: Thanks for taking the time to share your experiences about this product. Please be sure to focus your comments on the product itself. Read our Review Guidelines for more information. Review title * Email Your email won't be visible. Please use the email address that is associated with your order. Display name (e.g., JohnD) Your review will be signed using the display name and location * Your location (e.g., Charlottesville, VA) * Your rating Click on a star to rate the overall product on a scale of 1-5 1500 characters left * Your review Attach a YouTube Review Crutchfield Video Review Guidelines Only submit videos that you made or are authorized to use. Do not submit videos that contain music, video or visuals that are copyrighted and belong to someone else. Please see our Review Guidelines for more information. Enter the URL of your YouTube™ video review or product demonstration. e.g., "http://www.youtube.com/v/o79TWHh598U" 500 characters left Pros 500 characters left Cons * Agree to Terms By checking this box you agree your review becomes the property of Crutchfield, that you are over 18 years of age, that you own or have owned this product, and that you are located within the United States or its territories. Please see our Review Guidelines for more information. We reserve the right (but are not obligated to) review all submissions and edit or remove any review in any manner which we deem necessary. Your review should be posted within seven days. Great speakers Written By Pete, Easton, PA on Friday, August 29, 2014 Crutchfield Customer Review (What's this?) Have used these Bose speakers in my home theatre for years. They are reliable and are built well. Pros: High quality Cons: None Was this review helpful? Yes No Very nice wall mounting for Bose Written By Jaymo, New York on Tuesday, July 01, 2014 Crutchfield Customer Review (What's this?) This set of wall mounting kit for Bose is very handy for my cube speakers. Mounts firmly on the wall and makes speakers look great. In addition no trouble with my little boy dropping stuff as they secure speakers firmly on the concrete surface. Pros: Handy, easy to install. Variety of mounting options with all possible compatible screws included. Provides maximum safety for Bose speakers. Cons: None Was this review helpful? Yes No Great mounts Written By Brad M., Pea Ridge, AR on Sunday, June 08, 2014 Crutchfield Customer Review (What's this?) Can barely see them behind the speakers and they are very versatile allowing the user to aim the speaker in nearly any direction. Pros: Small, modern looking and very functional. Cons: Having to pay for the ceiling mounts I'm not using and not knowing the center speaker can be mounted with them; now I need to purchase another. Was this review helpful? Yes No Bose® UB-20 bracket Written By Chris A., Houston,TX on Tuesday, May 06, 2014 Crutchfield Customer Review (What's this?) website was very helpful. Product arrived on time. Was this review helpful? Yes No Amazing Written By Ray, Houston, TX on Tuesday, January 21, 2014 Crutchfield Customer Review (What's this?) These brackets are awesome and worth the price. I went back and forth debating on buying cheaper brackets but thrilled I didn't because these brackets are slick. My house was prewired for surround sound with electrical boxes so I had to offset the bracket to connect the speaker. Had the wire just been hanging out of the ceiling I could have installed the bracket with the speaker and no wires would be visible. It is a great product and if you are debating on the investment I feel it is totally worth it. Pros: Great design. Comes with a wide variety of hardware for almost any type of in home installation. Cons: None Was this review helpful? Yes No Simple Written By Anonymous, Warwick, RI on Thursday, September 19, 2013 Crutchfield Customer Review (What's this?) Simple and easy to mount and run wires. The style looks good for a nice clean install on the wall. 1 out of 1 people found this helpful Was this review helpful? Yes No These look great . . . Written By Steve D., Hampstead, NC on Wednesday, April 24, 2013 Crutchfield Customer Review (What's this?) . . . and my installer said they were a snap to put in. Pros: Look great. Love the white. Easy to adjust. Cons: Don't have any. 1 out of 1 people found this helpful Was this review helpful? Yes No Bose® UB-20 bracket Written By Anonymous, Ponce, PR on Saturday, January 05, 2013 Crutchfield Customer Review (What's this?) In only 2 days , I received my order! Wow... Was this review helpful? Yes No Bose® UB-20 bracket Written By Johnny Q, Union City, Tn. on Saturday, March 05, 2011 Crutchfield Customer Review (What's this?) Installed on the ceiling. Easy to install and they look great. Excellent service from Crutchfield. Thank You. Was this review helpful? Yes No Very Pleased Written By Craig S, Carlsbad, California on Tuesday, February 08, 2011 Crutchfield Customer Review (What's this?) Brackets workded perfectly. Crutchfield was a delight to deal with! Fast and efficient with email notifications really helped Was this review helpful? Yes No Bose Cube Speaker Brackets Written By Jeff A., Burleson, Texas on Sunday, January 30, 2011 Crutchfield Customer Review (What's this?) Excellent product with all the necessary hardware Was this review helpful? Yes No excellent, I used with Klipsch HD500 speakers Written By JD, NC on Friday, December 31, 2010 These mounts come with both M5 and M4 size metric screws to match the Bose speakers they're designed for. The Klipsch HD500 speakers require a 1/4-20 US thread size. I purchased four internal to external 1/4-20 to M4 thread adapters to screw into the speakers. This allows the M4 screw from the Bose hardware package to perfectly match the Klipsch speaker. The instructions indicate the plastic alignment plate can be discarded in some cases, which is the case here. The curved surface on the back of the Klipsch matches the Bose mounting arm, and everything tightens up nicely for a clean solid mount. The positioning mechanism is well designed, allowing you to change the angle both L/R and up/down with one screw. This mount (when used for "on-wall") also holds the speaker close to the wall, not the 2+ inches I've seen with some other designs. Exactly what I was looking for. 2 out of 3 people found this helpful Was this review helpful? Yes No BEWARE: Not meant for new homes with pre-wired boxes on ceiling Written By Gagan, CA on Friday, August 27, 2010 I bought these speaker brackets for my newer construction house that is pre-wired for 5.1 So, I have 5 electrical boxes (gang box) in ceiling covered with wallplates. The standard wallplate has one screw hole on each end. But these BOSE brackets require 4 mounting holes and brackets are much small in size. They will install great on ceiling if you do not have any electrical box to worry about at all.... but do not think it will install on top of existing box. However, the bracket design is very slick!! ...so slick that i had to think of workaround.... so, i bought standard size steel wallplates from home depot, welded bose bracket on back of it, drilled small hole for speaker wire, spray painted the steel plates and mounted on ceiling. I am sure there are many people like me (previous poster) but surprised there are no grey market accessories to serve here. 10 out of 11 people found this helpful Was this review helpful? Yes No Slick Install Written By Anonymous, Houston, TX on Tuesday, April 13, 2010 Crutchfield Customer Review (What's this?) I bought these mounts for the AM10 IV I just bought. My house was already pre wired for surround sound and the decorative plates and associated cutouts were too big for these mounts to cover completely. I had to offset the mounts a little bit but the install was all good from then on. My only complaint is there really isn't a good place to conceal the wires from the ceiling, leaving a bit of exposure. Probably only enough for me to notice though. 2 out of 2 people found this helpful Was this review helpful? Yes No You will not be unhappy with these. Written By John, Louisville, CO on Monday, March 09, 2009 Crutchfield Customer Review (What's this?) I highly recommend using these brackets. They attach perfectly to the Bose speakers and provide a very secure mount. They are very heavy duty and have a nice finish. I would beware of so call "universal mounts". They may be cheap, but you get what you pay for. 1 out of 1 people found this helpful Was this review helpful? Yes No Worth the money Written By David, Boston, MA on Saturday, January 24, 2009 Crutchfield Customer Review (What's this?) These fit the Bose speakers perfectly, and mount easily. I have them fixed onto wood beams in a post and beam house, and they are almost invisible. Great flexibility in moving the speakers. 2 out of 2 people found this helpful Was this review helpful? Yes No WORTH BUYING Written By Cutco760, Springfield, NJ on Tuesday, July 05, 2005 If you own Bose® Acoustimass® speakers you must get these brackets. It will make your house feel like a real theater. You should hook them up on the ceiling. By the way Crutchfield price is the best on the market, not to mention the fast delivery it provides. If you get the Bose Satellite speakers, you have to buy these. Placing your speakers on the floor, or shelf will not give you the full power and potential that it has. Dont buy any other mounts for bose speakers, unless if you want your speakers broken on the floor. This happened to a friend who wanted to save $5 on each bracket. If you bought the $1000, dont hold out on a feel dollars more. For $100 you get 4 Brackets and you pleace the 5th speaker on the TV top and you are in business. I guarantee you will be happier. They are easy to mount and great to enjoy. Plus it hides the speaker nicely and it is safe, it keeps the kids form reaching it and breaking it. 140 out of 166 people found this helpful Was this review helpful? Yes No Hands-on research What's in the box? | In-depth notes What's in the box? Download owner's manual Single white bracket 4 toggle clamps Ceiling extension 4 wall anchors Four 3" and four 1-1/2" screws for wall mounting (M4 and M5 diameter screws to secure old and new-style Bose cube loudspeakers) Instruction sheet Product Research Features Overview: This single bracket allows you to swivel Bose cube style speaker satellites 180 degrees left and right and to aim the cubes about 30 degrees up or down. Ceiling Extension: By using the ceiling extension the speakers can be mounted from the ceiling. Wire Management: There is a hole in the back of the bracket for speaker wire which allows you to use wire from an in-wall install without it showing. Our Product Research Team At Crutchfield, you'll get detailed, accurate information that's hard to find elsewhere. That's because we have our own in-house Product Research team. They verify what's in the box, check the owner's manual, and record dimensions, features and specs. We stay on top of new products and technologies to help people make informed choices. Sorry, the Bose® UB-20 bracket is no longer available. Looking for a similar item? Bose® UB-20 Series II wall/ceiling bracket 8 Reviews $34.99 Shop all Speaker Wall Mounts Or, you can still... Write a review Download the product manual Search the website Go


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Learning Online at Arizona State University
Arizona State University (ASU) is the largest public university in the U.S. offering over 600 programs from undergraduate through post-doctoral degrees. Currently, ASU offers a number of these programs 100% online.
Considered one of the most innovative schools of higher learning, ASU is where local solutions have a global impact. It is also where employers prefer to look for new employees when making hiring decisions. In fact, the Wall Street Journal says that ASU ranks 5th nationally among employers when job recruiting.
At ASU, learning online is effective, flexible and smart. Every program delivered online is developed by the same excellent faculty who teach on our campuses, and is designed to engage students and professors in meaningful ways. The result? Our students are an integral part of a New American University.
Our students have access to the latest learning technologies: Gmail for ASU and other Google apps, dozens of state-of-the art software titles, the university's Facebook application, available exclusively to ASU students, as well as 24/7 research assistance and tech help.
Take the next step in your education: explore our degree programs, request additional information, and get started on your application today.
Be a part of better learning. Be a part of smarter solutions. Be a part of ASU.
- BA in Art History
- BA in Film and Media Studies
- BA in History
- BA in Political Science
- BA in Psychology
- BAS in Health Science
- BS in Health Sciences (Healthy Lifestyles Coaching)
- BIS in Interdisciplinary Studies
- BIS in Organizational Studies
- BLS in Liberal Studies
- BS in Communication
- BS in Criminal Justice
- BS in Engineering Management
- BS in Family and Human Development
- BS in Food Industry Management
- BS in Graphic Information Technology
- BS in Justice Studies
- BS in Sociology
- BS in Technological Entrepreneurship and Management
- BS in Technical Communication
- BA in English
- BA in Spanish
- BA in Philosophy
- BA in Business Communications (W.P Carey School of Business)
- BS in Nutrition Communication
- BS in Nursing
- BSE Electrical Engineering
- MA in Criminal Justice
- MA in English as a Second Language (ESL)
- MAS in Sustainable Tourism
- Master Liberal Studies
- Master of Healthcare Innovation
- MEd Autism Spectrum Disorders
- MEd in Early Childhood Education
- MEd in Principal Leadership
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- MEd in Teaching and Learning, Gifted Education Focus
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"ASU Online is helping me achieve my goals. First and foremost, as a mom and as a wife. ASU Online offers a flexible learning environment enabling me to earn a bachelor's degree without losing out on precious time with my husband and two children."
– Chhoden Alcorn
"I chose ASU for its quality and convenience. I wanted an online school, but I wanted it from a college that has more credibility than solely being an online school."
– Chad Shrader
"The world operates with a multitude of disciplines that come together. And that's how we teach. So students will work with engineers and scientists, developing a technical literacy. They will also work with people in business and develop a strong business and financial literacy as well."
– Mitzi M. Montoya, Vice Provost and Dean of the College of Technology & Innovation


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Drama, Comedy
A tutor recounts a frantic night that culminated in a 16-year old girl's disappearance in this independent mystery comedy hybrid from writer/director Kevin Palys. Unfolding in front of a video camera direct from a psychiatric ward, Gaby Winters (Jennifer Morrison) recalls a dreadful babysitting job that sent her on a frantic search for a missing teenager out into the heart of a mysterious city. Woven into the story are a multitude of subplots that add up to one chaotic night that Gaby will never forget.~ Jeremy Wheeler, All Movie Guide
Cast: Daniel Roebuck, Olivia Burnette, Jesse Spencer, Leighton Meester, Jennifer Morrison
Produced by: B.P. Cooper
Directed by: Kevin Palys
Written by: Kevin Palys
Running time: 1hr 35min
|Theaters for Today
Pick a day
on this day.


text:
Best Academics ranks 595 colleges based on 13 key statistics and more than 800,000 student opinions on academics from nearly 70,000 students. A high ranking indicates that the college attracts a diverse set of intelligent, high-achieving students, the professors are intelligent and engaging, and the students are very happy with the quality of their education.
An additional 946 colleges received a grade but were not eligible for ranking. For more information, read the full methodology.


text:
The latest version of the Zipcar App for the iPhone™ and iPod touch® is here.
Named one of Time Magazine's 50 best iPhone apps for 2011, our new search tools and faster load time mean Zipcar members can find and book a Zipcar faster than ever before. Of course, you can also honk the horn, and lock or unlock the doors—all from your iPhone. Not a Zipcar member? You can still download the app and have some fun. See which Zipcars live near you and learn what being a Zipster is all about.
cool things to do with the app
for everybody
- View available Zipcars on a map (or in a list) using current, favorite or any location
- Browse car types and models
- Make your iPhone go beep beep
for members
- Reserve Zipcars around the corner or across the globe
- Find cars by time available, car type and model
- View, extend, change or cancel reservations on the go
- Honk your Zipcar's horn with your iPhone to find it in a crowd
- Unlock and lock your Zipcar with your iPhone after scanning your Zipcard at the start of each reservation
not a member? join Zipcar.
Put the freedom of Zipcar at your fingertips.
See how it works Join


text:
If you can dream it, you can do it. -Walt Disney
Quality is a great business plan. -John Lasseter
Let's make some funny pictures. -Tex Avery
I never considered a difference of opinion in politics, in religion, in philosophy, as cause for withdrawing from a friend. -Howard Zinn
When critics sit in judgment it is hard to tell where justice leaves off and vengeance begins. -Chuck Jones
And what do you benefit if you gain the whole world but lose your own soul? -Jesus
A man should never neglect his family for business. -Walt Disney
What's most important in animation is the emotions and the ideas being portrayed. -Ralph Bakshi
Once you have heard a strange audience burst into laughter at a film you directed, you realize what the word joy is all about. -Chuck Jones
Before enlightenment: chop wood, carry water. After enlightenment: chop wood, carry water. -Buddhist Proverb
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The Animation Guild - Comments on their contract
Share your views on the state of the Animation Industry.
14 posts • Page 1 of 1
The Animation Guild - Comments on their contract
The union's executive board gave approval for some comments to be published on their blog concerning how members of their negotiating committee feel about the new contract the members will be voting on soon.
Two out of the three comments that have been approved come from Steve Hulett the Guild business rep and Jeff Massie who also works there. They were in favor of ratifying it so there's no surprise there. Probably the wisest thing to do at this point I'd say.
But one dissenting comment out of the three is the most interesting. It comes from a fellow by the name of Jack Thomas. It's a breath of fresh air to get something from the Guild that isn't full of the same bs. At least this fellow has some guts to make a stand.
Here's what Jack Thomas has to say. Link to the Guild's blog topic is here.
The contract negotiations were hard fought and I firmly believe that our side got about the best possible deal it could in that room, at that time. I know, because I was there.
Having said that, you should vote against ratification. Here is why.
To begin with, it's a crappy deal. We got nothing we asked for. No end to abusive board tests. No new job classifications. No pay parity with live action writers. The studios wouldn't even agree to extend production schedules to allow for holidays. All we got were the same scraps they threw to our parent union IATSE; 2% wage increases (on the minimum rates that most of us are already above) and a slightly crappier, but still intact health plan.
Why did we get a crappy deal? Two reasons. First, the National IATSE contract vote was still pending. IATSE VP Mike Miller told us they were never going to give us anything more than the national union got for fear of sinking that vote.
Second, they don't respect us. We warned them our members were sick of abusive tests, impossible schedules and second class treatment compared to live action productions. I am not exaggerating when I tell you that their response to each issue was basically "so what?"
Why your "No" vote can get us a better contract-
The National IATSE vote is now in and they accepted their crappy deal. So the first barrier to our getting a good deal is gone. Taking down that second barrier is up to us.
Vote "No." Send us back to the table with a mandate from a pissed-off union to do better. Our contract expires at the end of August. This time the studios will be facing an aggressive union, and a ticking clock to prevent their biggest fear, a production disruption. For once, we will have the power.
I know most members would prefer to never have to deal with the business side. But we need to lose this mentality that we "are lucky to get paid to do something we love." You aren't in this union because you are lucky. You are here because you are talented. Because you can do things that very few people on earth can do. You deserve respect. You deserve good working conditions. You deserve fair pay. But you have to be willing to stand up for these things. VOTE NO and send us back to the table to get them.
— Jack Thomas
Re: The Animation Guild - Comments on their contract
This is why I have no desire to ever work in Hollywood.
I think the union harkens back to a day when things were very different in the nation. Unfortunately a lot of the animation artists are use to the idea of collective bargaining and many of them don't get the idea of bargaining for themselves. I admit that the Hollywood system is basically designed around the union so it is hard to avoid it. However, when we talk about artists taking control of their own futures it is hard to discuss that when so many in this industry are reliant on the decisions of the union (many artists doing so voluntarilly). I think most of the problems that I have heard people express will not be dealt with any time in the near future because the studio system is what it is - a large outdated machine. If people want to change the system they need to realize that for most things the union will only give a "one size fits all" answer aimed at the lowest common denominator. It is not designed to handle the needs of individuals.
It all comes down to how independent we want to be. If you like the idea of collective bargaining and are willing to stand on the sidelines hoping that you will magically get a good deal, then continue on with the union. If however, you prefer to do business on your own, and like to be in control of your future, get out of Hollywood and fend for yourself. Will artists do that? Probably not.
Most artists hate the idea of negotiating and doing business on their own. That means that union members will always be at the mercy of their elected leaders and the voting majority.
Again, I am glad I am not in Hollywood. At least when I make a bad deal, I have no one to blame but myself.
Re: The Animation Guild - Comments on their contract
Fist high, Jack Thomas!
Re: The Animation Guild - Comments on their contract
That goes for me too. Kudos to Jack Thomas for actually showing some courage and integrity. Something sorely lacking at this so called union.
I think the contract will be passed as it should be. If the membership rejects it they'll be up the creek without a paddle. Maybe if they actually prepare over the next three years Jack's strong stance can be used to their advantage next time they negotiate. If they reject this contract now and as weak as this union is, they'll be broken in half.
Maybe Jack Thomas will be president of the Guild by then! Naw, he has too much strength. Better off voting for more gutless leadership. Then they can complain when the producers treat you with them with no respect.
Re: The Animation Guild - Comments on their contract
The real tricky part here is that all of us are now exposed to world competition via Internet. Clients and companies will go where they get the most for the least in so far as it is practical and convenient while at the same time the market is fragmenting more every day.
There is a classic case in the world of automobile manufacture where Ford built two identical plants to build cars in Europe. One was in Germany and the other in the UK. The Germans produced around 3 times the number of cars in the same plant because the UK plants were riddled with union strife. It's not hard to guess what the long term consequences were.
Re: The Animation Guild - Comments on their contract
Union strife is one thing. A complete lack of vision and leadership is another. That's what we deal with with this union.
Take for example their business rep Steve Hulett who for the most part controls the organization. This is from a commentary he posted on the Guild's blog this past July 28.
It's entitled "A Tale of Two Job Actions". This is the kind of defeatist bs he continually spews out. here's the bulk of his entry. I'm only posting his words and not other articles he quotes from. You can read the whole thing here.
Regulars here know that I prattle on about leverage every month or so. I don't believe in "fair" and "unfair." They are lovely words defining wonderful concepts, but they exist only in heaven. Here are on earth it's a wee bit different.
Old story, right? Actors on a hit show the network (and studio) believe they absolutely need get militant ... and end up getting raises.
We live, as the Chinese might say, in interesting times.
Unions are pretty much on the ropes. (Entertainment unions, because of their relative strength in the movie and television industry, are the exceptions that prove the rule.) Where once slightly less than half the population was repped by labor unions, it's now under 10%. And where once police officers, fire fighters and school teachers were admired, they are now resented for luxuries like retirement pensions and full medical coverage.
As we become a nation of angry $15 per hour laborers, rage is directed at workers making $25 or $30 an hour, fringe benefits included. The billionaires and multi-millionaires? They're the job creators who must be respected as their taxes are lowered, otherwise they'll take their money and move to Singapore and/or Switzerland, leaving the rest of us wage slaves in the lurch.
Salary hikes began falling behind the cost of living in the middle '70s, around the time unions were shrinking in numbers and strength. (Coincidence?) Tax rates got skewed toward the high rollers in the 1980s, and the good times have continued for the top brackets --- with a few brief setbacks -- ever since. Today, the moneyed few have convinced a large percentage of the struggling many that this is the natural order of things, and if Social Security has to be dialed back and Medicare gutted, it's the patriotic thing to do.
So learn to just ... suck it up. The Caterpillar employees' leverage went missing years ago, and there is no downside for their steely-eyed employer sticking it to them; flat wages and crappy health coverage are in all their futures.
America, 2012. It might not be "fair," but it's the way it is.
Same song and dance over and over and over, year after year after year.
No leadership. No vision. No leverage. Just learn to suck it up as Mr. Hulett admonishes. Should be an easy thing for this union to do.
Re: The Animation Guild - Comments on their contract
Gotta love these guys. Check it out. From an entry posted by Mr. Hulett on his... sorry... the Guild's blog this past Monday, August 6, 2012 entitled "Panda to China"...
The TAG negotiation committee made concessions to DWA [DreamWorks Animation] in the recently completed negotiations because (as the company said) "We don't get some breathing room, we'll have to send work away. And we don't want to have to do that."
Article here.
So what did DreamWorks do? This...
A new Chinese joint venture involving the third installment of DreamWorks Animation's "Kung Fu Panda". It will be made in China as a co-production, the first for any major Hollywood animated feature film.
Gee, I guess this is what happens when an animation union has no leverage!
Here's some advice for the Guild. Quoting Mr. Hulett from my previous entry above...
Learn to just suck it up.
Maybe members of the Guild should vote for Jack Thomas in their next election.
PS. Know how many union artists DreamWorks employs? About a third of all active Guild members. Know how much they spend on gourmet food to feed those very well paid union artists free breakfast and lunch every day? I bet it's a lot of money!
Yet they still find a reason to rag on em.
How about a change of attitude. How about something like...
TAG MEMBERS: Thanks DreamWorks for everything you do for us! We know you could break our union if you wanted to. We appreciate the great relationship we have with you!
DREAMWORKS: You're welcome TAG!
TAG MEMBERS: Okay guys, let's get busy and develop a long term plan so we can have some future leverage in the next round of negotiations three years from now and beyond!
TAG MEMBERS: Okay!
MR. HULETT: Sorry, no can do. We have no leverage. That's the way it is. Can't change things. It's the law. Can't change law. Learn to just suck it up.
Re: The Animation Guild - Comments on their contract
It's getting to be a very competitive world out there and Internet isn't helping it much. Lots of work moving out of Hollywood beyond animation.
The only good news in that regard is that great talent and great skill is still a rare commodity that can't be easily replaced and the esthetic skills in China and other cheap labor pools are still a half century back and often artistically backward too. That's changing too though.
Re: The Animation Guild - Comments on their contract
They could get everything they ever wanted and the world would be perfect according to what they define as a perfect world and these guys will still find a reason to complain.
Gratitude is not part of the Guild's lexicon. Expressions of thanks a low priority.
I was taking care of some business today in Burbank and when I arrived at the location I needed to be at, lo and behold I run into an animation artist I haven't seen in years and years. Going way back to my days at Filmation Studios in the 1980s. Talented artist, nice guy, union artist, unemployed.
As difficult and as challenging as it was, certainly among the smartest things I ever did in my career was to establish my own business in animation at a key time in my life. It hasn't been an easy road and it's still a lot of work but it sure beats knocking on studio doors looking for work now that I'm older. Everyone comes to me instead. The union's long term plan is fine I guess if you want to be a perpetual employee. It's highly advisable to develop an independent economy at some point along your vocational path if you want to have some sort of added security. This union doesn't work for you and can't give you anything other than benefits as a condition of working at their studios. Once that plays out you're up the creek without a paddle.
All things considered I would say the person who's really been able to maximize what the Guild has to offer in terms of benefits and longevity of employment is their business rep Steve Hulett. The most demoralizing, depressing and discouraging individual in their group. It's really disappointing to see great guys and talented artists such as the fellow I ran into today hurting and looking for work while his union rep gets a steady paycheck since 1989 without having to deal with anything that the community of studio artists have to deal with.
That's the union you guys want, that's the union you got.
Re: The Animation Guild - Comments on their contract
Once every three years members of The Animation Guild votes to ratify their new contract. According to the Guild's blog in an entry from last Friday August 31, 2012 entitled "TAG Contract Ratified" by Steve Kaplan this latest contract has been approved by the membership.
Mr. Kaplan reports "the overwhelming ratification" of the contract.
Let's take a look at the whopping voter turnout.
"Out of 2,600 active members, 592 ballots were received, 549 of them eligible. 87% of those voted in favor of ratification, 13% voted against."
Let's do the math.
If 592 ballots were received, out of 2600 active members, that means that only 22.77% of the union's membership bothered to vote on their own contract.
Look at it another way. Of the members eligible to vote, 77.23% didn't.
Nearly 4 out of 5 members of the industry's union, The Animation Guild, didn't vote for their own contract.
This would be sad if not for the comedy in this somewhere.
At least the vast majority of Guild members who didn't vote can be sure that their new union contract will be working for them even when they don't bother to get involved in anything having to do with it.
Re: The Animation Guild - Comments on their contract
Before I got into Animation, I was a member of the United Food and Commercial Workers Union.. when contracts came up.. it was MANDATORY to vote. Shop Stewards gave you the information on the contract. We knew that our collective voice on the issue mattered.. it affected our future!
Sad to see such a poor turnout.
An industry worth billions upon billions isn't worth any of it, if it doesn't stand up for itself.
Re: The Animation Guild - Comments on their contract
Amazing isn't it. Less than 23 out of every 100 members bothered to vote on their contract. Some union.
Re: The Animation Guild - Comments on their contract
Check out the spin they put on this. Here's the official press release about the ratification vote. You'll see that they mention the percentages of who voted for and against the contract, but no mention of how many, or rather how few in the union actually voted.
From Friday, August 31, 2012...
This Guild released the following press release this afternoon:
The Animation Guild, Local 839 IATSE membership has ratified the collective bargaining agreement reached with the Alliance of Motion Picture and Television Producers (AMPTP). The vote was 86.7% in favor, with 13.3% against.
The contract calls for two percent (2%) annual compounded wage increases. Health, pension and IAP benefits are to be provided under the terms of the IATSE Basic Agreement, on which agreement was reached in April. Other provisions of the new agreement include a new storyboard revisionist classification, and changes to the talent development program and the DreamWorks Animation wage minimums. The contract will be in effect from August 1, 2012 to July 31, 2015.
"We're gratified with the level of support this contract received," Business Representative Steve Hulett said. "The contract talks were not easy, and the negotiation committee wondered at times if we would ever reach a conclusion."
The Guild walked out of talks in April, returning in June after a heavily-attended special membership meeting and guild survey of contract priorities.
The Animation Guild is a local union of the International Alliance of Theatrical Stage Employees, Moving Picture Technicians, Artists and Allied Crafts of the United States, Its Territories and Canada (IATSE). It represents 2,600 artists, writers and technicians employed in the animation industry.
Re: The Animation Guild - Comments on their contract
If you do the math on the number of eligible ballots that were counted, although 22.77% of their members bothered to vote, the union's contract was ratified by only 549 votes. Out of a membership of 2600, that adds up to only 21% of those members.
14 posts • Page 1 of 1


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Yep pretty much,
If you want arc welding, both lincoln and Miller haver great technical books.
If you want OA get a copy of "the oxyscetylene handbook" by Linde (now esab).
Unfortunately as we all know, its not always the right information thats spread, its whats sold the most. And unfortunately this series of books is everywhere! About the only place you dont see them is in school...or an engineers desk...hmmmm.
Results 11 to 15 of 15
02-03-2009, 03:27 PM #11"Better Metalworking Through Research"
Miller Dynasty 300DX
Miller Dynasty 200DX
Miller Spectrum 375 extreme
Miller Millermatic Passport
Miller Spot Welder
Motor-Guard stud welder
Smith, Meco, Oxweld , Cronatron, Harris, Victor, National, Prest-o-weld, Prest-o-lite, Marquette, Century Aircraft, Craftsman, Goss, Uniweld, Purox, Linde, Eutectic, and Dillon welding torches from 1909 to Present. (58 total)
02-03-2009, 03:39 PM #12Senior Member
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- Sep 2007
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- Medford MA
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There was a thread on the hobart forum not too long ago where
people listed books, reviews, etc. Here's a link to it
Thenks everyone. You all have been a huge help. I will be working on creating a very broad library now. I love welding. When I was building eighteen wheeler trailers, I was the happiest I have ever been in a job. I hated to see that job fold up. I really have no formal training other than on the job, and piddling around with home projects. I guess it's true, when you have a love for something, you persue it with everything you have. I have only had my bobcat for about a month, and have nearly burned 3/4 of a tank of fuel, and a good many rods. Built three fence corners and have been working on my truck bed set up some. I guess a lot of my fuel consumption has been the prep and fit work. I can honestly say that I am truly happy with what I have done. I will have to try and get some pics together to show some of my work off. Some upcoming projects include refabbing a bumper I built in 2003 for my 4x4, a mariad of cookers, and finishing out the truck bed. Also going to try to start the lay out on a feed and tack room and a shelter off of my shop. Thanks again everyone.Bobcat 225
Radnor o/a
An assortment of
other tools and toys.
The one DANO!
i have performance welding 2nd edition, i think its a pretty good reference. Haven't cracked it open in a while, been reading and re-reading TIG welding for dummies for a while
02-04-2009, 05:32 AM #15Senior Member
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As an all purpose reference book I kinda like the "Prodecure Handbook Of Arc Welding" from Lincoln, but then I am ancient and so is some of the material. I believe it would be value added for just getting started. However, the Miller books I have seen are very good.


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Dear Dave,I gave my wife $350 for Christmas shopping at Wal-Mart. While she was there with our 6-year-old daughter, she cashed her bonus check to put with the Christmas money. When she tried to check out, the money was gone. My wife even asked our daughter if she took the money out of mommy's purse, and she said no. Later, we found the money in our daughter's coat, and she didn't seem sorry at all for having taken it. How should we address this?Jonathan
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Faculty and University Staff, Emeritus/Emeriti Faculty
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forgot to add matt moore in the lose category...no thanks
forgot to add matt moore in the lose category...no thanks
hoops scoops 2012 season ..."in 2014 ryan tannehill etches his name in stone amongst the games elite qbs"..."ryan tannehill and andrew luck will carry the afc for the next decade plus the way peyton manning and tom brady have this last decade plus"
for the love of god get a real freaking mike already!!!
you talking alot of sense !!! long can walk ,smith can as well fasano i have been saying on other forums for 3 years is average!!!and got wiped for it!! and now the same people here are saying what i said ,dohhhhhhhhhhhh
bush is 50/50 call for me ,i prob resign only cause d thomas is not a good fit!
hartline and starks are the only 1`s to resign for me
ingocnito ,carpenter, and maybe marshall i would release! which saves a chunk of money there all been poor
but if jeff ireland is still here next off season look for us to resign long and smith 1st and let a top 5 dt and our top wr free to do what ever they like!!
Funny how people are saying we can't let Long and Smith go cause that would give us 2 holes to fill. What do you guys think LT and Corner are at this point? That's right, those 2 positions right now are holes as neither of them is playing well. Long was a disgrace last night and has been all year long. We can get a cheaper guy to get pushed around for less money. That's what Long has done this year, he has been pushed aroubd all year. As far as Smith, he's not a number 1 so don't pay him as one. How many plays has he ever made?
Ozzy rules!!


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