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At West, we seek feedback to improve continuously through guest comment surveys and on our website. Know that we are especially proud of our TripAdvisor reviews and cherish our Travelers Choice Award. We can say with confidence and integrity that these reviews are not solicited or requested yet come from the heart of our leisure and corporate guests. At West, your stay is personal and we are especially honored to serve our corporate/business travelers as well as families, pets and couples here for romance.
Enjoy what our past guests of West Inn & Suites in Carlsbad, CA have to say about their experience with us.
Location is perfect. Rooms are clean and big and pretty. Staff was very nice. Breakfast is awesome. Pool is very nice. They serve milk and cookies every night! This is seriously our favorite place to stay. It is worth every penny.
Stayed June 2016
Everything was fantastic! I can't say enough about how incredible the entire staff was. It is obvious they take pride in their jobs and customer satisfaction is important. The complimentary breakfast was outstanding. Extremely kid friendly. I can't wait to go back!
Stayed June 2016
Reserved a two night stay for my Girlfriend and her 5 year old son as they planned a Legoland trip. I decided to go check in for them while they were at the park. Upon entering I was greeted with a smile and check in was seamless. Got the key and went to the room. Two king room, not extremely large but fit the bill for us. Super clean and in very good condition. We took advantage of the free breakfast which was good as well. Her son also liked the pool as well. No regrets booking here, price paid for two nights including room service was less than 600.00! Great pricing as this is peak travel season. Oh and did I mention free parking and wifi?
Stayed June 2016
I stayed at the West Inn & Suites this week while traveling in San Diego on business. I usually stay at the Hyatt House down the street but they were fully booked and having remembered this hotel from eating at their restaurant on a previous trip, I decided to give it a try. I was pleasantly surprised by the quality of this hotel. The room was spacious and comfortable. The bed was nice and firm with lots of extra pillows. There was even a fridge and microwave in the room. The bathroom had a large and luxurious shower.
Breakfast was included which as a bonus. For $159 a night you could not beat the value and quality. I will certainly stay here again when I am in the area.
Stayed June 2016
This is the 4th time we have stayed at the West Inn. The entire staff goes ABOVE and beyond to ensure a fantastic stay. From the check in to the shuttle service the personalities come alive! The place is immaculate, kudos to the cleaning staff. This includes the entryway, front lobby, rooms, breakfast area, pool. Even the sidewalks are sprayed down from debrie. We love the ability to check out movies and beach items.
I would highly recommend this hotel to ANYONE at ANYTIME.
If only every hotel would model themselves after this place!!!! Brilliant!
Stayed June 2016
We just enjoyed our second stay at the West Inn Suites in Carlsbad on Saturday, June 18.
This is absolutely the cleanest hotel we have ever stayed in. We have stayed here twice and was not disappointed at all both visits.
The decor of the hotel is beautiful and is kept up to date and very clean.
The staff is extremely friendly. The Complimentary hot breakfast is delicious... There is nice variety of food items to choose from. There is something for everyone. The homemade cookies and milk every evening is just a perfect way to end a very busy day. Pool and beach toys provided at no extra charge. Free parking.
The staff is amazing!! My young son woke up with a tummy ache at 2:00 in the morning, so I took him downstairs to buy a Sprite or 7-Up and the young man working there was so polite and very caring... I told him what we needed and instead of just letting us buy a soda he ran into the kitchen and gave us two cans of Sprite for free.
Unfortunately, I didn't get his name but would like the management to know how grateful we were.
We will be back again for a weekend visit very soon!!
Thank you, West Inn Suites, Carlsbad!
Stayed June 2016
I was beyond ecstatic with how they treated us. Very first class. They even helped out with my wife's bday gift. Very appreciative of their hospitality. I will definitely stay here again. Definitely recommend everyone to try this place out. Love the cookie hour. Great for kids.
Stayed June 2016
High marks in EVERY area! My family & I enjoyed EVERY moment of being in this hotel! Check-in was amazingly smooth. In fact, my flight arrived a lot earlier than expected and they still got me up to my room within minutes of arriving. The hotel/grounds are beautifully maintained and rooms were promptly refreshed. ALL of the staff goes above and beyond anything that you ask of them and they genuinely work to accommodate any feasible request! The hot breakfast was really good - nice variety and served in a comfortable, relaxing space. The nightly cookies & milk were an added bonus. Although there was construction going on, there was never really any congestion in the area nor did I ever really notice it being noisy. I've seen & read many comments regarding the nearby train; I hardly ever heard it. And when I did, it wasn't tremendously loud. Although I didn't get to experience them, the onsite restaurants offer top-notch dining options. Also, beautiful HEATED pool & Jacuzzi hot tub, not to mention that the hotel is just a short drive from many popular beaches. If you're going to be in the Carlsbad area for ANY event/attraction, not just Legoland, you ABSOLUTELY MUST stay here! You won't be disappointed!
Stayed June 2016
We love it here. Bravo to the owner of this place. The attention to details and making this place very kid friendly. Breakfast is served every morning. Bacon, sausage, French toast, pancakes... Cereal, pastries, hit cereal and yogurts. They change the menu daily. One day was sausage and French toast and other day was bag on and pancakes... etc. Free cookies and milk and night from 8-9pm was sweet! The pool is heated and they provide pool floaties for kids. The towels by the pool were always well stocked. A couple mornings we put the do not disturb sign on door and when we arrived back at our room, there were a basket of towels and shampoos, toilet paper etc.. Left for us since they were not able to come in and clean up the room. All the staff is very nice too. They even had a little store if you wanted to purchase snacks and stuff. The room has a clean fridge, microwave and sink. On the property is a gas station and minimart. And the train that people are talking about was rarely heard by us. I think it's a perfect place for families. Glad we found this gem.
Stayed June 2016
As a person that stays in hotels every week of the year for business and usually 5 star chain hotels this hotel goes far above and beyond all the rest!
Decorated well, clean beyond any hotel in the country and then some, and the staff at the hotel is the best of all! They always do things right! The Bistro next store and the bartender Billy also do an awesome job! The steak house on the other side and in particular Dana our server always does a 5 star plus job.
As you can see, we are always impressed with this hotel and their restaurants. We have been coming here for over 5 years and it keeps getting better.
Great Job once again to everyone that works here! You are All Appreciated!
Stayed June 2016
Nice place to sleep and relax. Near Carlsbad beach and Legoland. Better price than Legoland Hotel. Great amenities: Gym, pool, hot tub and ping pong table. Delicious breakfast and the staff was helpful with all our questions.
Stayed June 2016
I had my whole LEGOLAND Robotics team stay here during a recent tournament. We had reserved 5 months in advance of our stay. The Sales agent was very friendly and we got a great rate for our group. The booking agent was also very friendly and answered all my questions including calling me back with confirmations. We werent sure if we should stay at the LL hotel or here, but after talking with booking agent, I was sure we had picked the best hotel for our team.
We got a phone call from the hotel staff welcoming us the day before we arrived. We stayed in one of their suites and it was super spacious for two adults and two large teenage boys. The place feels new or updated. The pillows were big and fluffy. The king beds were comfortable and I was lights out both nights of our stay. The towels all had a fresh smell to them and they stocked many of them in our room. There were plenty of electrical outlets to power all our electronics. The WIFI was free (no password or device limits) and data seemed to flow well for our location. Parking was plentiful. The shower was powerful and when I set the dial for hot water it was hot. They gave us extra bottles of shampoo and conditioner. The hotel staff were all amazing friendly. Several staff asked if they could help us when we bumped into them in the hallways. Our group ended up taking over the outside patio on two nights (20+ people) and the staff there assisted us in the dinners we brought in from the outside for our team and parents (and even took the leftovers for the night staff). The hotel staff (thank you Patrick!) shuttled several of our members to and from LEGOLAND throughout the weekend and even called us after we checked out to make sure we didn't need a ride back from LEGOLAND. The breakfast was great with many choices including eggs, bacon, pancakes or French toast, oatmeal, assorted baked goods, cereal, yogurt, 4 juice choices, etc. The milk and cookies at night was also a great touch (I tried not to eat too many, but they were so good!). The kids enjoyed the pool and Jacuzzi and ping pong table.
They had an exercise room which I intended to use, but never did (using the beach walk instead). The workout room had one elliptical, one stationary bike, and one treadmill. It had a rack of assorted dumbbells, several mats and exercise balls, and one general purpose weight machine. I don't think it would have supported more than 3-4 people at a time, but an OK size for the amount of guest they can hold.
Other pluses are that the hotel is less than 1.5 miles to LEGOLAND and even closer to the beach (just 2 blocks). I walked along the beach one morning as the full moon sunk into the clouds in the west and the sun was rising in the east (beautiful).
Minor issues included that the place is sandwiched between the 5 freeway and the train tracks. I didn't hear anything sleeping at night (but we run a white noise generator to help with snoring). Outside you can hear the train when it passes however. Also, I noticed a odor on my beach walk for a brief period when I was 2 blocks away from the hotel that had to have coming from the SDG&E plant nearby (but never at the hotel). The bathroom is a bit small for a family of 4 with only one sink right next to the toilet so it was hard to multi-use when time was tight but fine if you have it all to yourself.
The people at West Inn really care about their hotel and attempt to do everything they can to make their guests feel special and comfortable. We had one problem with a clogged sink after check-in and they came right out and fixed the problem. I checked with most members of our group and every one in our party was very happy we stayed here. I wish I could give this place more than 5 stars because they made me feel like a 10 star guest. These people should teach customer service to others - they're that good.
I would love to go back to this place. I am not affiliated with any of them but I hope they are wildly successful! Thanks guys!
Stayed May 2016
Hotel provided dog beds, treats, and doggy bowls. Staff was very welcoming to my family, even to our fur babies. Free breakfast buffet. They provided milk and cookies at 8pm. Good size rooms and clean. Had no problem with parking and it was free. Free wifi. Really close to Carlsbad outlet and a short drive to the beach. Excellent customer service! Great hotel and will definitely stay here again. THANK YOU FOR THE WELCOMING ACCOMODATIONS!
Stayed June 2016
This is a fabulous boutique hotel a couple blocks from the beach and near Lego Land. What I love about this hotel is the simplification of pricing, everything is included (no extra charge for wifi, parking, breakfast). They also have a staff that make you feel like you are at home with their personalized service. I did not use this service, but they do have movies and beach equipment that appeared to be included. They also have milk and cookies out every night.
I have stayed at the top hotels in Carlsbad and West will be the one I go back to.
Stayed May 2016
This by far one of our very favorite hotels to stay in with our kids (3 yrs and 5 yrs). This is our third summer in a row and we will be back for many more to come. When we come to Legoland, this is the only place we stay. Our kids talk about coming back as soon as we leave! West Inn and Suites is very family friendly, but serves business travelers as well. Breakfast is always great. Coffee and tea is available 24 hrs a day. Shuttle service is offered to Legoland, the beach, and etc.! The pool is small, but perfect. They have floaties for kids, a ping pong table, a relaxing water fountain and little swimmers available, if needed. They have movies and board games to check out and milk and cookies each night! West Inn and Suites makes us feel like family each time we stay. On our last visit, my son got sick and the staff delivered a Get Well balloon, crackers, and water. They also brought a pink balloon for my daughter. Seriously, the best hotel ever!
Stayed May 2016
Beautiful place - great location!!!!! The staff is very friendly and helpful. The common areas and the room is very clean and every detail is thought of. The suite is spacious. separate living area wih couch, chair, t.v., desk, mini-refrigerator and wetbar with great coffee and teas. The bed is super comfy and so are the pillows. The windows are thick paned so you don't hear any outside noise. They offer a very nice breakfast and hot oatmeal. They have hot and cold offerings to eat there or bag and bring with you on your day out. They have coffee and tea 24/7 for the guests. There is a pool, exercise room, laundry facilities, outdoor tables if you want to sit or eat breakfast outside. It is close to the beach and the town and the highway. Great location - great place - #1 in my book!!!!!
Stayed May 2016
We loved our stay here. The people are friendly, the breakfast is amazing, movie selection was so great and you can't beat the milk and cookies. It was so amazing to get a ride and picked up from Legoland and the beach. We will stay here again for sure!
Stayed May 2016
For once I've found a hotel where I can tangibly see what I get for my extra money. I paid a little more for this hotel than I usually spend but not terribly much more and it was SO worth it. The difference started before we even arrived. About 2 or 3 days prior to arrival, I received an email welcoming us and asking if we had any questions or service needs. Then, again about 1 or 2 days before, I received a phone call asking the same thing. Nice touch! For a family with young kids (1, 4 yo), this place is perfect! The outdoor pool is actually heated so it was usable by both the kids and adults in early May. And there's a hot tub to boot. Facilities are spotless and so pretty. They offer complimentary milk and cookies every night between 8&9. Not something we do at home but what a way to feel pampered and have something special on vacation. Mon-Thur, they also offer complimentary wine/beer for adults between 5&6 I believe. Again, a nice touch. The breaksfast buffet is huge with hot entrees, cereals, fruits, yogurt, pastries every day. The eating area is quite ample as well. If you want to save space packing, they have FREE DVD's to check out....4 pages worth, broken down by rating. As well as games. Although I didn't use it this time, they also offer a complimentary shuttle within Carlsbad based on Legoland hours and will provide the toys/beach supplies if you are heading that way. I know I'm rambling on but I truly loved this place. Will definitely be back. All I can say is pay the extra money & stay here if you can at all afford it!
Stayed May 2016
My friend and I recently did a staycation and absolutely loved the, very quaint, hotel. Welcoming atmosphere, super friendly staff!! Great location - close to outlet, Legoland, beach, downtown Carlsbad, and many other local establishments. The breakfast buffet was delicious and there was plenty to go around for everyone. First fave - the decor was exquisite. Second fave - two plush, KING beds in our room. Third fave - tie between the warm, fresh cookies and milk available nightly and the heated pool and jacuzzi open until 10p.
The fact that they are dog-friendly was an amicable perk - don't worry, first floor only and there's 3 floors. I don't have a dog, but I certainly thought it was nice of them to offer that accommodation.
Stayed May 2016
Big shout out to West Inn & Suites amazing amazing amazing and if anybody with little ones looking to go to Legoland this is a spot so kid-friendly.. they have breakfast waiting in the morning with a huge variety to choose from( complimentary )
and from 8 p.m. to 9 p.m.
milk & cookies for the whole family...
it's 3 minutes from the beach and 7 minutes from Legoland and they will shuttle you to wherever you want to go perfect perfect perfect we had a fabulous time.
Stayed May 2016
This was our first blended family trip. So as you can imagine I was super nervous about accommodating everyone in our family, we have a big family of 7. Our kids age are 2, 8, 17, 18 & 22. Reading the reviews I expected a nice hotel and to be honest I was perfectly content with that alone. What I didn't expect was the best hotel stay of our life! That may seem like I am exaggerating but as a mom with many kiddos I value anything that can entertain my brood for more than 30 minutes. The amenities and staff made this stay beyond amazing. Even the teenagers commented on how nice and friendly all the staff was and you know teenagers are hard to impress! I could write a lengthy piece on why this hotel is wonderful but I won't because you need to experience it for yourself. If you don't it's your loss. Also, regarding the train passing by...I couldn't hear it at night at all and we were in the back rooms. Oh and the boys wanted to give a shout out to Patrick, he is awesome ;)
Stayed May 2016
Very easy to find, right next to the junction on the 5. Having said that no traffic noise could be heard in my room (124) although the trains sound their horns all through the night as well as daytime, but that is only really in the background.
The rooms are clean and spacious with a very comfortable bed and good lighting too. Lighting makes such a difference to business travel as I could actually see to read and work comfortably (Hilton are you listening?).
Room was well equipped with microwave and coffee making facilities, together with an unstocked fridge. Unusually, there was also a DVD player in the room with a good selection of free to watch movies from reception. Could do with a couple of mains plug sockets near the desk for IT stuff though.
Plenty of free parking on site, including underground. Two restaurants are on site for lunch evening meals, a basic buffet breakfast is available in the hotel from 06:30.
Bistro West as its name suggests is a bar and bistro next door to the hotel that will provide room service to the hotel. If you eat in the Bistro you can also charge the meal to your room directly.
West Steak & Seafood is more upmarket/more expensive. Both facilities get busy from 5pm but this eases off later.
Stayed May 2016
I stayed here even though my conference was at a ritzy resort in town. So glad I did because it was much nicer than the accommodations at the resort. Staff was friendly and helpful. I'd stay again if in Carlsbad.
Stayed May 2016
Easy on and off freeway. Gas station/minimart next door. Beautiful spacious room. Super comfortable bed. Staff was amazing. Everyone we encountered made us feel special. Complimentary breakfast. Cookies and milk for the family every evening. If you're traveling with pets, this place rocks. They get it. Definitely coming back.
Stayed May 2016
My husband and I stayed here for a night with our 4-year-old and 2-year-old before heading to Legoland the next day. We were very impressed with the look and amenities of the hotel. The heated outdoor pool and hot tub came equipped with large towels, floating pool noodles and floaties for little kids (including the life vest kind with arm flotation), which made it all the more enjoyable for us. Lovely ambiance everywhere we went. The continental breakfast in the morning had everything we'd want and the complimentary evening cookies and milk were a special treat, too. We will definitely stay here again when we are in the area.
Stayed May 2016
This was our first stay in Carlsbad. The staff went out of their way to help and always acknowledged you when walking by.
The room was great and very roomy. The refrigerator was also large enough to hold all of our food. Wish we could have spent more than 4 days at this hotel.
Breakfast and milk and homemade cookies in the evening was a pleasant surprise. This hotel is defiantly a "tiny slice of heaven".
We will be back :)
Stayed April 2016
We stayed at West Inn for 6 nights and were pleasantly surprised. We stayed in a double king suite on the first floor, the beds were amazing, the room was clean and comfortable. We had a pool view room and i was worried we would have to endure noise so was very surprised at how sound proof the rooms actually are. The customer service is top notch and housekeeping were very friendly and did a great job. Breakfast is nice and does the job. The highlight for the kids was the pool that's always the perfect temperature with pool noodles provided and of course the nightly cookies and milk. Those cookies are to die for!
But for me what made our trip was Eddie the night manager. Eddie went out of his way to make our holiday even better. He went above and beyond. His customer service was exceptional. We can't thank him enough. We would highly recommend this hotel in a heartbeat.
Stayed May 2016
Like many others, I booked this hotel after reading glowing raves on Trip Advisor, wondering if it was the real deal. The answer? Yes, this is the perfect place to stay in the area and offers almost every amenity you can think of to make your visit comfortable. First, it is ideally located near anywhere you want to go in Carlsbad and vicinity, just off the freeway. The staff is always smiling, helpful and genuinely look like they enjoy working there. It's clean, fresh in appearance, and the rooms are nicely sized and appointed. I was going out to a business dinner and was going to miss my 8 pm cookie, so the front desk went out of their way to make sure I had one -- and I could even warm it up in my room's microwave. But the cookie is nothing -- their wine tasting hour is sort of ridiculous. You can choose from an assortment of nice wines and craft beers, how ever many you want, and it is all free! We are not talking cheap stuff either. I felt like I was in a Napa Valley hotel, not off the 5 freeway in Carlsbad. Highly recommend.
Stayed April 2016
We LOVE this hotel. The attention to detail is tremendous for hotel, pool area and rooms! The staff is super kind and accommodating. The cleaning ladies are always saying hello and are so sweet not to mention they do an awesome job!
The beds are beyond comfortable! ALL KINGS! and the pool is heated year round. We were swimming in January AND April! Not to mention it is a short walk to the best steak house ever (get the molten lava cake--it is to die for!)
It is located in a great area as well.
I always recommend this hotel!!! We come with family but as a Travel Agent I also book for business travelers.
Stayed April 2016
This is definitely the best hotel we stayed in. The breakfast buffet and milk/cookies at night are great. The staff are all friendly and amazing. My kids don't want to leave the pool. We stayed in the suite with 2 king beds and we're very impressed. We're still here in the area for more vacation time. We can't help but compare it with the hotel we're staying now. West Inn is definitely the number 1 choice. Maybe in time, they'll have one at Anaheim and LA. Thank you so much for a wonderful experience!! We really love this place!!
Stayed April 2016
Thank you West Inn for giving my family the best experience in Carlsbad . It was our first trip to Legoland , having a two day stay with you guys made everything perfect and easy . Our first time in Carlsbad and our first time with west inn , everything was excellent . You guys made our trip that more awesome and perfect . Clean , perfect customer service , shuttle bus to get to Legoland and back to the hotel me and my family will be back very soon and this won't be our last stay with you guys , best believe you will see our faces again . Thank you west inn and every single employee.
Stayed April 2016
Booked this hotel based off all the reviews and was so grateful I did because it was clean, service was personable and centrally located for GoCard Activities. The breakfast was a great variety and a great way to start to the day. It saved us money by eating there each morning allowing us to have a late lunch and really light dinners. The pool was clean and never packed. They provided floating devices and toys for my son to play with when in the pool. The lemon or orange water was so refreshing and always available along with warm cookies and milk at night. The hospitality was above board from house keeping, front desk and groundskeepers. Would definitely visit again!
Stayed April 2016
This boutique hotel lives up to the wonderful reviews it gets. We were very happy and would definitly go back. The staff are warm & friendly. Bountiful breakfasts (it fills up with a lot of families on the weekends going to Legoland.) Cookies & milk in the evening. Very clean and modern. Ordered from the cafe next door and they delivered to the pool area, which was great since we didn't want to go out. Quiet room and quiet bed. We had a sofa bed for our grandson and asked for another comforter to make that bed a little better. Borrowed beach chairs and games from the front desk to use. Some rooms have walk-in showers, but we opted for a view of the pool, so we had a tub/shower. I appreciated having the magnifying mirror :) All in all- I would totally recommend West Inn!
Stayed April 2016
Best service. Helped me and my son to visit Legoland while my wife took care of sick daughter at the hotel. They drove us back and forth multiple times in their shuttle and adjusted to the changes in our plans. Good breakfast options and cookies & milk at night. Did not use the pool.
Stayed April 2016
The rooms very tasteful simplistic, high quality bedding, comfortable, quiet, fabulous bathroom and great towels, alarm radio has many state of art options. Air conditioning very quiet and comfort was no problem.
Stayed April 2016
My family including our two young children stayed here for a night before heading to a wedding. The staff and hotel are very friendly and accommodating to children - they provide floaties and swimmer diapers at the pool, a cookies and milk evening hour, and a great breakfast. Although it is near the highway, you wouldn't know it while in the room. Rooms are extremely well cleaned. Overall I'd definitely stay here again with the whole family - the location is close to great beaches and provides access to the other nearby attractions, the staff is very friendly, and the room is well appointed.
Stayed April 2016
There's a reason this place is no 1 on trip advisor, they just go that little bit further than everyone else
If your thinking should I spend a little more to make that trip feel luxurious and memorable then book this place
Staff go above and beyond
Breakfast is great
Rooms are amazing, spacious and quiet
Shuttles are free
Pool and spar are great
Parking is excellent
Location is good for attractions and Legoland
Kids are welcomed and charmed by staff
Special thanks to Patrick and Amanda
You won't regret staying here
Stayed March 2016
Kind and courteous hosts, treated us and our dog like family. Clean, wonderful amenities, perfect for our stay. I'd come back, for sure!
Stayed March 2016
Wow! We stayed here for 1 night after a long day walking around Legoland, this was the first day of our Cali Spring Break trip and we had already flown in from Phoenix to San Diego that day. So to say we were tired and needed a place like this to relax is an understatement. We couldn't have asked for more!
The front desk staff were friendly and explained all of the amenities, including a Wine & Beer tasting that was taking place that evening. After taking the bags to the room I immediately headed down to enjoy the heated pool & spa, which was still bathed in sunshine at 5:30pm in the afternoon.
After returning to the room my wife decided to walk down the hallway to the wine & beer tasting, where she immediately made friends with Cheyenne the hostess. I arrived about 30 mins later and enjoyed a couple tastes of some local craft beer.
We had a 2x King room - the beds were very comfortable, with plenty of pillows and the room was spotlessly clean and well maintained.
In the morning we enjoyed the buffet style breakfast - I had the Sausage patties & Eggs and the kids enjoyed some toast & cereal.
I wouldn't hesitate to recommend this hotel to anyone who wants to enjoy a relaxing break, or the convenience of being only 2 miles from Legoland. Couldn't ask for a better experience!
Stayed March 2016
After diligently reading reviews and visiting hotels and spas that were located mainly up and down the coastline for those "ocean views" that I thought my out-of-town quests would appreciate, I chose, rather, West Inn & Suites, here in Carlsbad. Why? For starters, the hotel lobby immediately impressed me, as did the front desk and lobby staff, who were welcoming and professional. I called and made an appointment with Linda Hopkins, Director of Sales, for booking a block of rooms for my east coast family and friends. She was totally accommodating and one of the nicest people you'll ever want to meet. In a word, knowing she would be in charge of my reservations for this, one of the most important events in my daughter's life, I booked with her right on the spot.
So, what did I get? Everything! A great spa-like pool area. Beautiful large rooms--the suite with its extra living room space is perfect for a share--actually two friends did that-- or for just hanging out in the room. Full breakfast every day! (Even the pricier hotels didn't offer that kind of deal.) And get this: Happy Hour, nightly! Delicious wines, pretzels, etc. My guests flipped. We all loved that-it was our way of regrouping and chilling out at the end of the day. And if that's not enough, there were fresh cookies and milk baked and served nightly. "just because."
I'm telling you, it couldn't have been better. And one other point to mention, especially if you're booking, as I did, for a celebratory event such as a B'nai Mitzvah or wedding. West Inn has two adjacent restaurants, right next door. I chose the Bistro West, and actually booked a private room for my Friday night dinner. For hotel guests, it proved to be a perfect choice; no one had to drive anywhere! Dinner and service was great. Paula Green, the restaurant's Private Dining and Restaurant Manager, worked with me and suggested the best limited menu plan for my guests (carnivores and vegans alike!) and even printed up beautiful menus with my daughter's name on the top. Again, just one of those beautiful details that make lasting memories.
I don't think a single out-of-town guest made a huff about an ocean view. Personally, I think they're slightly overrated. Especially when you can get all of the above.
Stayed February 2016
This hotel reminded me of a high end resort. Beautiful room, comfortable bed, wonderful breakfast, cookies and milk at night! Everyone is very friendly and helpful. Loved being able to check out beach chairs to take to the beach. Wish we could have stayed longer. Will be my go to place if we come back to the area.
Stayed March 2016
My nephew was celebrating his 5th Birthday and we were looking for a hotel close to Legoland.
This hotel was just perfect
1. Staff, Staff, Staff and Staff- Give Patrick a raise because this guy was the nicest, most professional and best person I have dealt with at a hotel.
2. Close to Legoland
3. Free Shuttle back and forth to Legoland
4. Clean rooms
5. Attentive staff
6. Did I say Staff? Very friendly
7. Close to freeway
8. Two great restaurants on the property
9. Free and SUPER FAST INTERNET
I usually stay at Marriott's or Hyatt's but this hotel put them to shame.
Thank you West Inn Hotel and Staff for making our stay great!
Stayed March 2016
My family and I recently stayed here during our spring break trip to Legoland. Needless to say, we all loved it. Clean, modern, spacious, and classy. The kids loved the milk and cookies hour before bed. My husband had to do some work while we were there and said the business center was great. I loved the free shuttle service to Legoland, avoiding the parking fee when you drive. The staff was super friendly and always asked if our needs were being met. I would highly recommend this hotel and plan on staying here again.
Stayed March 2016
My family and I just returned from a one night stay at the West Inn and I already miss this wonderful hotel. Let me begin by saying I HATE hotels. I have high, almost unrealistic standards when it comes to a hotel's cleanliness and the West Inn actually exceeded my crazy, obsessive/compulsive requirements. The hotel is immaculate and our room was spotless. The bathroom was clean, modern and spacious. I had the most relaxing, luxurious showers here. It was a welcome relief after a long hot day at Legoland. We had a king suite overlooking the pool and it was the perfect size with plenty of room for our family of three. This was probably one of the most quiet hotels I've stayed at too. We could not hear any traffic from the highway. The entire staff is friendly and inviting. Plenty of parking too. I hope the West Inn keeps up what they're doing. If so, they have a customer for life.
Stayed March 2016
We had such a nice stay at the West Inn and Suites. It was awesome when I got a phone call in advance of our stay to see if we needed anything for special requests. Since we wanted to have dinner at the West Bistro the gentleman let me know we would get a free appetizer since we were hotel guests and he could make a reservation for us. At check in the gentleman at the front desk was very helpful and called us a little after we got to our room to ask if we had questions. We were happy that the pool was heated and there was a spa. The room was very clean, good size and included a fridge/microwave. Although we didn't use the free amenities such as movies or beach supplies it was nice to know we could have. We also skipped the milk and cookies as we had a lot of treats already that day. My mom hit up the breakfast buffet which was also included! Just loved the black makeup towel in the restroom...super smart idea right there!
Stayed March 2016
West Inn and Suites was recommended to us by friends who have stayed there before...we had a couple of nights here in a King Suite - very comfortable room in every way. Lovely large walk in shower in an otherwise smallish bathroom...large sitting room with a queen size sofa bed and TV and a large bedroom with a king size bed and another TV. Staff was enthusiastic and efficient. A buffet hot breakfast was included. The hotel is located near the power plant and between the I-5 and the railroad track however the windows must be triple pane as noise was never an issue. The hotel is about 2 miles from the village, a scenic walk along the coastline overlooking the sea. We would definitely stay here again.
Stayed March 2016
We travel international usually. We came to Cali for a wedding with nana and our boys age 1 and 3. This hotel feels like a resort. Everyone is friendly and helpful. The hotel couldn't be more family friendly. From cookies at night to beach equipment. The pool feels amazing even on a 60 degree day. Every person we met at the front desk went above and beyond. The bistro next door has amazing chipotle wings and great drinks. Top 3 best hotel we've stayed in.
Stayed March 2016
This was our second stay at the West Inn and Suites. We stayed there last March at the same time. We will continue to stay here, and are already planning a summer visit. The staff is so friendly and accommodating. We were greeted at every single encounter we had with a staff member, from the front desk to housekeeping to breakfast staff. We frequently stay at Disney properties and also Disney Cruise Line, and the level of service at the West Inn is comparable to the levels of service and friendliness we love at Disney. They really made our stay amazing. Prior to our arrival, we had stayed in a hotel in Palm Desert. The service at West Inn and Suites was amazing. The rooms are very clean, always plenty of towels and anything else we need. The fitness room was clean, pool area was clean (although we didn't use it this visit), and there were tons of towels available. We took advantage of the beach chairs and beach toys and made a quick trip to the beach. This was a spur of the moment trip, yet the front desk staff quickly and pleasantly accommodated us, even recommending places to go. The breakfast is very good, and our kids (kind of picky) enjoyed the consistency of choices. Everyone was able to find something they enjoyed. We also loved the complimentary cocktail hour. Very nice after a long day! The courtesy shuttle driver that took us to Legoland was friendly, provided a variety of booster seat options, and offered information about the area. I appreciated getting an email and then a phone call prior to our arrival to determine if we had any special requests. Also, loved that this was a pet friendly hotel, yet there was never any noise, and while we didn't bring our dog this time, we would consider it in the future. We enjoyed our stay so much last year, that we decided to stay there again this time. I was pleased to see that the hotel was still as amazing as last time, and also noticed that they had recently replaced carpeting in various areas. We are already planning a summer trip.
Stayed March 2016
My wife and I stayed at the West Inn & Suites in Carlsbad California, and had a nice visit. We had a King Suite which was very clean, with a very comfortable bed. The room had 2 large flat screen TV's and had free WIFI. The room was very quiet, and the FREE breakfast we had each morning was very good. At night at 8:00pm they served fresh cookies with milk, coffee and tea. Not many hotels do that ! The Bistro West Restaurant and Bar attached next to the West Inn & Sites is very, very good ! Especially their happy hour ! On the same property site the also have a high end Steak House Restaurant, a gas station, and small convenience store. We would definitely stay here again !
Stayed February 2016
Cannot say enough great things about this hotel. Was at the hotel this past valentine's day weekend to visit Legoland. Fantastic service - great room (king suite) for 2 adults + 2 kids. Nice breakfast and wonderful shuttle service to and from Legoland and Tamarac beach. Very accommodating front desk - beach toys for kids, chairs, umbrella, cooler backpack, use of breakfast area for Valentine's Day dinner (delivered to room) and best of all milk and cookies at night. Truly felt like home away from home so thanks so much for the amazing and relaxing stay.
Stayed February 2016
I stay in hotels almost continuously for 8 months out of the year for my work, and this is by far the best hotel I ever have stayed at. From the time I arrived, Michelle, Faith, Jennifer, Amanda, Sherrina and Cherry at the front desk made me feel like they were genuinely happy to see me, even reminding me to enjoy the milk and cookie hour each night. Laura the graveyard person was happy and smiling at 2AM!! These people definitely enjoy what they do and it shows! Marisela at breakfast always had a smile and said hello to me when I came through and the food was fresh and hot. My room was not only beautiful, it was spacious and clean with a personalized card from Carmen so I knew who had cleaned it. Both times I stayed at this hotel, I didn't want to leave. Highly recommended!!!
Stayed January 2016
We enjoy staying at West Inn every time we come to Carlsbad! Our kids LOVE this place and it is a great location right off the freeway. Easy access to everything in the area, great service at the hotel, nice, quiet rooms and great amenities. Cookies and milk each night for the kids and kids at heart, nice pool and spa, breakfast is great, board games and movies for kids and family. Legoland is 5 minutes away- it is perfect! We couldn't have asked for more and we look forward to our stay every time.
Stayed January 2016
We've got kids, and we like Legoland. Because it's anywhere between a 3.5 hour and a 7 hour drive (have to go through LA!), we always stay in a hotel. The West Inn & Suites is the only place we've come back to.
This time, we chose a Double King Suite (3 adults and 2 kids, aged 9 and 3). It was fabulous. My 9 year old got the sofabed, my spouse and I shared the king bed with the 3 year old (which would have been better if he didn't insist on sleeping on top of me), and grandma got the other king bed. It was plenty spacious.
As we were enjoying a post-breakfast dip in the pool, we decided to extend an extra night instead of driving back after a long day at Legoland. Sadly, our room was not available but we still fit well in a 2-King (no sofabed) room.
The refrigerators are plenty big and the microwave is handy. The breakfast is plentiful. We enjoyed the cookies. The shuttle is a big bonus. We went on a Friday so it was easy to get (you need to reserve a shuttle, and weekends can be busy). We borrowed a movie from the front desk on Friday night (I slept right through it though!)
It's really just a fabulously comfortable place to stay. And we enjoyed the heated pool the second morning, even though it was only about 50-55 degrees outside. My kids didn't care, and I survived.
As long as my kids are of Legoland age, we'll keep going back!
Stayed February 2016
I booked this hotel based off the reviews and must say I was thoroughly impressed. The room was beautiful and we opted for the Double King Suite for a minimal extra and we're glad we did. My wife and two kids really were impressed by the staff. Everyone was so nice and went out of their way to greet us from the front desk, to the maintenance staff, to the staff at breakfast. The shuttle to Legoland was extremely convenient and easy to book and find. I called when I was ready and by the time I made it to the exit, they were there! The breakfast was also great, it included eggs, bacon, potatoes, and a variety of yogurts and breads/bagels, as well as coffees/juices. They have a nice size pool and a great jacuzzi as well that we utilized. As I was loading my luggage to my car I was offered assistance, and at the end of the trip I can say I doubt I'd go anywhere else when I return to Carlsbad. I want to especially thank: Bryan - He helped my wife get information on the booking and also picked us up from Legoland Twice. Faith - She completed our booking via phone and was extremely helpful and had a great sense of humor. Bianca - She took us to Legoland twice and was very patient and kind with my family as we were trying to get everyone situated and strapped in. I have a 3 year old so everytime they asked who I was upon placing an order for Shuttle Pickup and brought a car seat every time even though I forgot to ask for it a few times. Overall excellent property, I couldn't be happier with my stay.
Stayed February 2016
I am a weekly business traveler and I took my kids on last minute long weekend Legoland, Disneyland in November. This hotel has a suite available at a very good price. I was very impressed with their quality of the hotel, staff and attention to detail. Things that struck me: the shuttle to legoland was very convenient and saved time (they have booster seats), we ordered food to our room but the kids wanted to sneak away to the pool and they offered to bring our food there and set it up by the outdoor food area, the room was HUGE- I could have had 4 kids there comfortable in beds, the details were definitely for family like the TVs with all the connectors, the step stools, the extra towels, the mini fridge. Outstanding service example: they serve cookies and milk in the evening and we got a late shuttle from legoland so we missed it, the kids were disappointed and the staff said they'd try to find some extra, a couple min later we had a deliver to our room of a tray of cookies and milk. One more, there was a wedding party there the night we checked in, they asked the guests not in the wedding party to contact the front desk if we heard an excess noise- which never happened.
Note to clarify, this hotel is not on the water and is next to the highway. Don't expect this is a quick walk to the beach. That said, it's very convenient to the highways and driving north or south. The kids loved the pool and it had a ton of toys and even life vests for little ones. It's a big pool but not huge tropical paradise. I used the workout room, small with a couple tredmills, very clean.
Stayed November 2015
This is, without a doubt, the best place in Carlsbad. We have two dogs, and they are amazing in the way they welcome animals. Even if you don't have pets, this is an outstanding property. I read a reviewer that was disappointed because this property was near the freeway...well, welcome to So. Cal. It also stated that the beach is right next to "another highway"... that would be Pacific Coast Highway, and it is the most spectacular drive.
Stayed February 2016
My daughter had a "destination wedding" and we had family/friends attend from across the US. Everyone was thrilled with the ambiance, room amenities, on site restaurants/bar, and friendly staff. Jennifer was our contact person during the planning stages of the event, and I have to say, I don't think I was told "no" to ANYTHING we asked for! They take customer service and comfort to another level! What a way to celebrate such a special occasion! Thank you West Inn and Suites-we will be back!
Stayed January 2016
The wife and I just wanted to get away overnight; see something new. We booked this hotel same day, and headed out. We originally thought this place would be overrun by children and noisy due to its proximity to Legoland (same exit). What we found was quite the opposite, it was super nice, super quiet. There were quite a few families there, but we could never tell once we were in our room. After trekking out to Carlsbad Village, we came back with a sweet tooth. Room service did not disappoint with their creme brûlée duo. Finally, just barely made it to the free breakfast offering. Pretty standard fare: eggs, sausage,potato and cereal. Everything was tasty though.
Stayed January 2016
Everything is clean. Beautiful hotel! We will definitely stay here every time that we are in the Carlsbad area! Our stay included breakfast and in the evening we had freshly baked cookies! AAA++++
Stayed January 2016
My family and I just returned from 2 nights at the West Inn and Suites Carlsbad and it was the best hotel experience we have had in years! Check in was a breeze and everyone we encountered was friendly, welcoming and greeted us with a smile. We had a 2 King room on the first floor. The beds were comfortable and the property was so quiet my sensitive sleeping husband even got a great nights sleep. Not only did we love the location we loved the FREE shuttle to Legoland! At the front desk you can reserve drop off and pick up times to locations within 5 miles of the hotel, including the day you arrive and check out. And I can't forget about the daily breakfast buffet included with the room...AMAZING! They had eggs, sausage or bacon, pastries, oatmeal, cereal, breakfast potatoes, yogurt, bagels, pancakes...you name it they probably had it. This was great for our family of 4 and saved us from spending money on breakfast each day. Add the free wi-fi and parking and this property can't be beat. We take several trips a year as a family and have stayed in a variety of places but the staff here made us feel at home.My family and I cannot wait to stay again!
Stayed December 2015
My family and I stayed here during our trip to Legoland. We actually followed up with our last night at the Legoland hotel. I enjoyed my stay here more than the Legoland hotel (the Legoland hotel is great for the kids but the rooms are not good). I would definitely recommend staying here if you are going to Legoland or anywhere in Carlsbad. They were courteous and friendly. They have a free shuttle to anywhere within a 5 mile radius, this includes Legoland. They have a decent complimentary buffet breakfast. The rooms were nice, bed was comfy. I even left my iHome stereo and they called within an hour of my departure offering to mail it to me. I was definitely impressed with every encounter and would recommend this hotel to anyone.
Stayed December 2015
We were greeted upon arrival by a nice staff who told us about everything this hotel has to offer. Great location right off I-5 but very quiet. Close to the beach and old town Carlsbad and also within 30 minutes of Downtown San Diego. Good full breakfast (no charge) but go early as the families show up after 8:30. Underground parking is great. Rooms are large and the bed is very good. Ask for housekeeping early in the day as ours was late in the PM. We would go back on our next visit.
Stayed December 2015
Staff, Rooms, Meals was great. Loved the staff there every one of them greeted you,made sure you were taken cared of. Love the warmth feeling, felt very safe. The rooms were more resort style, very clean. Free parking! & did I mention free breakfast just wonderful. The maids were awesome as well! Very close to legoland like about a 5 minute drive.
Stayed December 2015
Perfect Hotel for me and my family from the minute we checked in to the point When we checked out are amazing ( clean, good price and location excellent).
We took your kids couple days before Christmas to the LEGOLAND and this was perfect place to stay.
they have a free shuttle so you don't have the pay for parking and come pick up you we just need the call , they even had a car seat installed for your little son too.
The staff are really attentive and kind (Jennifer front desk and Sean and Rosalie in Breakfast) Thank you.
The room was perfect super clean 100% the breakfast really good and milk and cookies in the night. Thank you.
Stayed December 2015
Friendly & awesome staff, well decorated common area, extremely clean room, free shuttle + hot breakfast + parking, cookies & milk in the evening, clean & private laundry room, DVD & board games are available to borrow in the reception desk.
I would definitely come back!
Stayed December 2015
Due to overwhelming popular reviews, I decided to go with staying at the West Inn & Suites.
This place did not disappoint, from the minute we checked in, the point when we checked out.
From complimentary dvd's, milk & cookies before bedtime for the kids, to the king size bed for us and the comfy sofa bed for the brats, this place has it all.
The DVD player was having issues, and they sent Jose up to our suite, expeditiously and replaced the DVD player! He was very professional & friendly. Shereena got our son extra milk for our little boy and was all smiles.
Every staff member we encountered were all friendly and made us feel like we belonged.
My family and I are definitely looking forward to coming back soon!!!
Stayed December 2015
We picked this hotel because the king suite had the perfect layout where we could push a crib to one end and let our 20 month old nap, and we could go in the sitting area and watch TV without distracting her, for under $200 a night! No resort fees, no parking fees, and a FREE breakfast! The room was clean and comfortable, and the staff was amazing!
Stayed December 2015
What a wonderful facility that is clean, thoughtful, and very well priced. The location is excellent,very close to 5 freeway.
Came here for my son's 6th birthday trip to Legoland.
They have 24-hr coffee, milk and cookie 8-9pm daily, hot breakfast buffet. Staff is consistently attentive and kind!!
The place very nicely decorated with a nice homely feel. The bathroom towels are very high quality. The beds are soft and clean. I live the large room and sitting area in the bedroom side. The living room side is comfortable. There are 2 sets of flatscreen with DVD players, so the kids can have their own entertainment. Front desk has an extensive selection of DVD for all ages and genre.
A lot of little touches that out this place memorable. One that I have not seen anywhere is a little stool for young kids to stand on to reach the sink. They have soy milk in the morning for those of us who are vegetarian/ vegan!
We will be back for sure!
Stayed December 2015
My wife, 4 year old daughter and I picked this hotel on a trip to legoland. We are so glad we did as our experience was better than 5 star hotels we have stayed at at 1/5th the price.
The staff is incredible, especially Jennifer, Michele, Faith, Nick and Cherry. I usually don't remember the names of more than one person at a hotel but each was so helpful and generous in the spirit of true hospitality that I remember all of them.
Definitely makes you feel like you are staying with friends and they go out of their way to
make you comfortable in every way so we stayed an extra night and even considered a 3rd night.
Skip Legoland hotel and stay here.
Stayed December 2015
West Inn and Suites is a friendly hotel a few blocks from the ocean in Carlsbad, CA. After we checked in the late afternoon, the hotel offered us a glass of wine or a craft beer, a custom at 5:00 PM on weekdays. We chose a cabernet, and it was excellent.
Our room was spacious. The bathroom had generous counter space, and there was a huge walk-in shower, which proved to have good hot water and adjustable sprays. The bedroom had a desk and chair and a nice armchair. The room featured a fridge, a microwave, and a large TV with a DVD player. There were lights that could be lit in a variety of places.
The bed was a masterpiece of comfort, with fresh linens and two comforters and a firm mattress with a soft surface that delighted our tired muscles. Though the freeway was close by, the room was nearly impervious to the sound.
The hotel offered an excellent breakfast that included scambled eggs (delicious with salsa), bacon or sausage, pastries, yogurt, juices, coffee, and other breakfast foods. The service was invariably helpful and friendly. This is my idea of a five-star hotel.
Stayed December 2015
I found this place due to the awesome reviews it had here on Yelp. We were headed to LEGOLAND for my son's sixth birthday and needed to find somewhere AWESOME yet affordable. This place fit my needs perfectly, its very family friendly and much more affordable than the LEGOLAND Hotel. I booked my room thru their website directly with the AAA discount offer but I wanted to call the hotel ahead of time to see if they could store the chocolate covered strawberries for me until we arrived . We were driving in from Vegas and didn't know the exact time so she honestly recommended that I either opt out of getting the chocolate covered strawberries or have them delivered the following morning due to how perishable they are and that they aren't made on site but get picked up from a local place. I opted out of the Strawberries but I did place in my special requests box for them to leave something special in the room for my son for his birthday if they got the chance... Once we arrived we got checked in smoothly . We went upstairs to our room which right as we entered had a Star Wars force awaken balloon arrangement with a lego set attached to them. Plus inside we had sparkling lemonade. It was just AMAZING to see my sons reaction to being made to feel special. After we got settled we decided to head out for some food and as we arrived back in we grabbed some cookies and milk that they offer nightly, as well as complimentary breakfast which I feel is a great deal in itself. The food was good day one had bacon,eggs and pancakes , day two had sausage and French toast a long with the standard pastries and various options. There was plenty of seating available and lots of families all around. If you have read other reviews I'msure you saw they offer a free shuttle throughout Carlsbad. That worked out great for us to avoid paying the LEGOLAND parking fees but I know they advised they will take you to the beach and various places as well. The property has an awesome little pool area with a chest of things for kids to play with or wear for safety. Not to mention TOWELS and awesome water. The Hot Tub was also a nice addition. I really enjoyed my stay here and anytime I go back to Carlsbad it will be my go to place. They offer friendly service, super CLEAN rooms and a very FAIR rate for what you are receiving.
Stayed December 2015
The rooms are a good size, the beds are deliciously comfortable, there is breakfast available in the mornings, wine tasting in the early evening, cookies and milk in the evening - all included within the price of accommodations.
What impressed me tremendously was their friendliness with animals. When you book your room, let them know you have an animal. They will supply a bed and toys for the animal. They have a strip at the east end of the parking lot for the dogs to potty, including disposal bags and container. To the west and just a few feet south of the Inn is a dog park.
All the way from the Manager, the front desk, the welcoming team, the room help and the dining area - it is amazing these people are as pet friendly as they are. They also TRULY understand about Service Dogs. Well informed as to where Service Dogs are allowed and how to not engage the Service Dog.
Very, very nice staff.
I have stayed in a lot of facilities during many travels, the majority without an animal. This was a better experience than many I have encountered without an animal.
Dog friendly = YES!
People friendly = YES!
Cute rooms. Clean rooms. Refrigerator in room. Niceties available in the room and upon request - those personal necessity items. Workout room. Outdoor pool.
Two great restaurants in the Hotel - one a Bistro with delicious food that can be delivered to the room. The other is fine dining with a good reputation with locals and travelers.
I cannot say enough good about the experience.
STRONGLY recommend it.
Stayed December 2015
This is a beautiful place to stay - had a bit of a bed and breakfast feel to it with the warm hospitality. Everyone on staff goes out of their way to make sure guests are taken care of. The rooms were very clean & roomy - including a beautiful bathroom. The milk & cookies at night were a great touch. We were there for a soccer tournament and because our game schedule was changed at the last minute, the hotel allowed us an extra late check out and allowed our girls to relax in the common area (tables, couches, tv) until we had to leave. They were able to eat, play games, and just enjoy themselves for several hours before game time. There is coffee, tea, and ice cold lemon water available at all times. Complimentary breakfast in the morning was great. The location was right off the freeway and close to the shopping outlets. I would highly recommend the West Inn & Suites - it is like a hidden gem!
Stayed November 2015
We found this property on Tripadvisor and we were so happy with our choice. We actually cancelled another hotel in San Diego that we were going to move to for one night as the West Inn was so amazing. We stayed in a King Suite with 2 x King Beds and a lounge area (with another sofa bed). The suite was very large and we had a lot of room for two adults and two children. Sean on the front desk was super friendly and helpful and honestly the staff at the hotel are just lovely. Cookies and milk every night from 8pm and a decent breakfast included with the room rate. My ONLY critique would be to try and keep the hot food at breakfast warmer. Apart from that this has been one of the best hotels we have stayed at..and we have stayed in a lot! Although its close to the freeway its extremely quiet in the hotel.
Very very good wifi and super comfy beds with comforters rather than those hotel blankets. Very close to Legoland (the hotel has a shuttle bus to take you and save the parking fee) and the village of Carlsbad is just gorgeous and a short drive away. Don't stay anywhere else if in the area. Thank you West Inn!
Stayed November 2015
I had my business meeting nearby. The hotel was located in a calm place except the time when train passes by. Anyway, people from front desk are so kind and friendly. They do whatever i request for. Additionally, they offer free shuttle service wherever you want to go.
Stayed December 2015
Just stayed here this past weekend with my sister and nieces. We stayed in one of the suites and it was just right for 2 adults and 2 kids! Enough room to relax and 2 TV's. No complaints there...also, the house keeping staff is very kind and quick to freshen up your room once you're out and about. I would definitely come back here. Breakfast was good, jacuzzi was nice, the shuttle van/bus to and from Legoland was SO convenient and they come at whatever time you need as long as you call and give them a heads up (thanks Sean and Carl). Rooms seemed very well kept and I like that there is a gas station and restaurant literally right outside of the hotel in case you forgot any last minute toiletries or just want a snack.
Stayed November 2015
I would recommend this hotel to anyone! Fabulous! Service was great! Very impressed that the hotel left balloons and a lego set in our room for my son's birthday. Rooms were large, comfortable and quiet. The breakfast was great for a complimentary one. Pool and hot tub area was clean and relaxing. Overall, if we come back to San Diego, we'd for sure stay again.
Stayed November 2015
There are very few times that I would give 5 stars to a hotel. I can count them on neither one of my hands because it's never happened. But this hotel has went above and beyond every expectation I've ever had. Their complementary amenities are amazing. There isn't one thing I could have asked for that they wouldn't have given me as fast as I possibly could need it. The restaurants that are associated with this hotel are amazing, the food, the wine the staff and the ambiance ...you name it it is all top notch. I couldn't recommend any place any higher.
Stayed November 2015
A five-star level of service without the stuffiness! We had a wonderful experience here, will definitely be coming back! From the location, which is right off the highway and a couple of blocks to the beach, to the heated pool, the amazing restaurant with delicious organic, farm to table meals, and all the terrific public spaces, it was a perfect place for us to hold our business meetings in a relaxed and comfortable space. The service was unbelievable, everyone was friendly and helpful. The West Inn set the stage to support a very successful business outcome, and will be coming back here again.
Stayed November 2015
Just stayed here this past weekend with my sister and nieces. We stayed in one of the suites and it was just right for 2 adults and 2 kids! Enough room to relax and 2 TV's. No complaints there...also, the house keeping staff is very kind and quick to freshen up your room once you're out and about. I would definitely come back here. Breakfast was good, jacuzzi was nice, the shuttle van/bus to and from Legoland was SO convenient and they come at whatever time you need as long as you call and give them a heads up (thanks Sean and Carl). Rooms seemed very well kept and I like that there is a gas station and restaurant literally right outside of the hotel in case you forgot any last minute toiletries or just want a snack.
Stayed November 2015
I stayed at this property for 2 nights with my husband and two children in October and only wished I could have stayed longer. I loved everything about this hotel, fantastic service (especially from the lady in the breakfast room who specially made ONE pancake for my son), lovely huge rooms (we had a King Suite), free WiFi, parking, buffet breakfast, free games and dvd for the kids. Would definitely recommend and stay here again!
Stayed October 2015
We found West Inn & Suites through Trip Advisor and we are so glad we did! Everything was amazing and my husband was totally impressed, which honestly, says a lot because he usually has something negative to say. He actually told me that I deserved a "Gold Star" for this find.
We were in Carlsbad for Legoland's Brick or Treat for my daughters 9th Birthday. We stayed in a King Suite so that my daughter and her best friend could share the sofa pull out and feel like they had their own room. My husband and I shared the king (had a beautiful pool view) and we had a roll away brought in for my toddler.
I had to title my review, "They think of Everything" because honestly, they do!
They have a free shuttle that takes you anywhere in Carlsbad. We thought it was a large shuttle that you share with other familys but it wasn't. We walked into the lobby at our designated time and they asked if we were ready and we were brought in a nice van and dropped off right in front of Legoland. They even had a carseat installed for my son. This saved on parking and the hassle of finding a parking spot, etc. We just called when we wanted to be picked up and they came within 20 minutes.
Also, in our hurry to get to the hotel, we forgot our stroller, swim diapers and floaties for our son. No problem, they had life jacket floaties and swim diapers available at the pool and they also lent us a stroller to use. These little things are lifesavers for parents!
A couple other nice features that they thought of:
- Black towel labled "make-up" in the bathroom (so many times have I felt like I was ruining the nice white towels)
- Small folding step stool (great for little ones to reach the sink).
- Toilet Plunger (ok so some may think that is tacky but it was really nice Chrome and covered so you don't realize what it is). Honestly, I think it's a nice touch because who wants to call in the middle of the night, or anytime, when those things happen.
- Turn down Service – So nice to come back to the room and have it set up and ready to go. They had the sofa bed set up and our bed turned down with little wrapped cookies on our pillows.
- Fresh baked cookies and milk in the lobby in the evening. Kids loved this and so did we.
- DVD players in both the living room and bedroom, PLUS DVD's that you can borrow from the front desk. The girls loved being able to pick out a movie after legoland and enjoy their milk and cookies
- Yummy Breakfast! Eggs, Sausage, potatoes, oatmeal, french toast, bagels, pastries, toast, coffee, juice, etc.
- The staff- Super Friendly and Accomadating with everything. Best Customer Service and always smiling. My daughter bought a lego set at Legoland and when we had to leave she asked if they had a plastic bag for the pieces, they made sure to give her zip-loc baggies to make sure she didn't lose anything.
I'm sure I am missing something in my review but I want to let you know you can't go wrong staying here. It's very cozy like a bed and breakfast but is a nice hotel. I have already recommended it to my friends, family and co-workers. Even for an adult get-a-way. We never heard a peep in our room and the pool wasn't crowded with kids and it was even a Saturday. Awesome all they way around!
Stayed October 2015
We spent 3 nights in a king suite, and the room was lovely, the staff was tremendous, and the food on-site (full breakfast and evening milk and cookies) was just great. The accommodations helped make this a wonderful trip to the area, and we were so impressed with West Inn that we booked our next stay before we had even checked out. A first-class experience all the way!
Stayed October 2015
Highly recommend this hotel to anyone going to Carlsbad! We stayed 1nights in a Double King suite which was perfect for our family of 3. Lots of space & very clean. The staff are friendly & welcoming & the hotel has a nice homely feel to it. The pool was nice, warm and clean. We ordered from the Bistro next door which has great food, reasonably priced. I am going to start planning my next stay.
Stayed October 2015
Jennifer was at the front desk to greet us and was so kind and helpful. Everything was wonderful – we were quite happy that you added cooked oatmeal to the breakfast menu! Everything there smells wonderful and the entire hotel from the grounds to the lobby to the breakfast room to the suites is so well appointed and clean as can be. It was our second time staying there and our expectations were met and then some. The next time we are in that part of Cali it would be difficult to NOT stay at the West Inn & Suites. I would also recommend this place to anyone and everyone. The beds and pillows were so comfy as well - we had such wonderful sleeps there.
Stayed September 2015
Just left this hotel today after a quick weekend getaway for my son's birthday at legoland, and can honestly say my family did not want to leave. This hotel was one of the best hotel stays we have had in a long time. Starting from the time we arrived, they had a balloon bouquet and sparkling cider waiting in the room for my son and although we just pulled up at 9pm to check in the front desk staff said they would leave the cookies and milk out another 20 minutes so we could get settled in our room and the much looked forward too cookies and milk would be there for my kiddos. Rooms were super comfy with nice little touches (a stool in the bathroom, super soft towels, a makeup towel, full set of bedding for sofa sleeper). Rooms were also super quiet even though the hotel is located right next to I-5. Another nice touch was When forgoing maid service they leave a basket with fresh towels and toiletries. In the morning the breakfast buffet was superior to other hotels "free breakfast" with a large selection of food to satisfy the many picky palates of my family. The shuttle to legoland was excellent as well providing car seats for my kids and only accommodated two families (some might see this as a downside, but I liked it. No need to feel like I was being cattle-car'd and crammed into a bus). The driver was courteous and safe. Although we didn't use it, the hotel does provide free shuttle to the beach along with beach supplies (towels, sand toys, chairs). The hotel also has a wonderful pool that was clean and didn't smell like a hotel pool with an overload of chlorine. Nice touches by the pool were a ping pong table and spa-water (water with fresh fruit). There is two restaurants on property and one which delivers. The hotel has a well stocked "minimart" for anything you may need or have forgotten. Gas at the gas station on the hotel property is also cheaper than nearby gas stations. Will for sure be returning to this hotel in the future.
Stayed October 2015
We stayed here based on the superb reviews on TripAdvisor and it was great. Staff were always polite and helpful, breakfast was good and they provided a good variety. The rooms were spotless and very quiet. The hotel and grounds are very well maintained - I would have thought that the hotel was at most a couple of years old as I work in the building industry - but in fact it is 10 years old and in excellent condition. We dined at the West bistro and the food and service were both great. Will we come back or would we recommend this hotel? - you bet!
Stayed September 2015
I don't know if I have ever been this impressed with a hotel. The staff was so friendly, happy and helpful. The hotel was classy and clean. The room was nice and you just felt comfortable there. They offer a free breakfast and not only do they have happy staff there to assist, but they have several hot and cold options to choose from. We choose this hotel because of their shuttle to legoland. We didn't want to deal with driving there and back every day. It was a convenient option and very relaxing place to return to after a busy day. Also, there are milk and cookies every night. A very nice touch to make you feel welcome.
Stayed October 2015
We typically stay downtown - we pay for parking, we get frustrated by how hard it is to get around with traffic, and we pay a LOT of add on fees for our choice in hotel. However, this trip we wanted to go to Legoland with our 6 year old. So glad we made the switch! The property is spotless and very modern. While it is filled with families, we all slept great because it is very quiet (no noise from others, no highway noise, and great black out shades). We stayed in a king suite - which is perfect for a family of 3. One night a cousin stayed over, and we easily fit a roll away in for them to hang out, and watch a movie we checked out from the front desk. The complimentary breakfast filled us up for most of each day. However, the Bistro next door was a great option for happy hour tapas and a beverage - very kid friendly. Movie night, they delivered the adults meal while the kids had pizza - it was simple room charge - no fuss no muss! The day we went to Legoland, made a shuttle reservation and saved the $15 parking at the park. Quick walk to the ocean and easy access to I-5. While we didn't make it there on a family weekend, downtown Carlsbad is a quick complimentary shuttle or Uber away for a romantic evening out. While not a luxury property, it is great for a weekend getaway/staycation - awesome robes, walk in shower (made for 2) and beach sunset or romantic dinners very close by. Staff is upbeat, and helpful. Free wifi. Complimentary breakfast and [seasonal] host hour each afternoon/evening. Complimentary shuttle. No parking fees. This property was recommended by a friend and we will definitely recommend to others!
Stayed October 2015
I highly recommend this hotel to anyone going to Carlsbad! We stayed 3 nights in a King suite which was perfect for our family of 3. Lots of space & very clean. The staff are friendly & welcoming & the hotel has a nice homely feel to it. We took the shuttle bus to Legoland & the beach, both only a few minutes away. The pool was nice & warm & we enjoyed playing table tennis. We ate at the Bistro next door which has great food, reasonably priced.
Stayed September 2015
We had such a great experience. We've stayed at many hotels and this ranks as one of the best. Double beds were king sized and very comfortable yet the price was very competitive for the area. Any time we encountered staff, they were very friendly and accommodating. The free shuttles to LEGOLAND and the beach were so convenient. All of the beach equipment that is provided with no charge was icing on the cake. Room service food was good quality food. Free parking and free breakfast to boot!! We couldn't have asked for anything more. Wish more hotels were like this one!
Stayed September 2015
We both really enjoyed our stay. I have never encountered a more friendly staff. The level of service is extraordinarily high. The room was extremely comfortable and felt quite spacious with microwave, refrigerator and wet bar. A short walk to the beach and a shuttle service that is very convenient. We will most definitely return!
Stayed September 2015
We loved our stay at West Inn and Suites. The staff was freindly and very helpful in recommending restaurants and local attractions. The room was wonderful, the breakast was good, and the onsite bistro was amazing. Everything was super clean and well done. I will definitely stay here again.
Stayed September 2015
Remarkable from start to finish! So impressed with our experience. I have a background in luxury hospitality and am not often impressed. The extra touches- the call before we arrived to inquire of anything we needed, beach equipment to borrow, the DVDs for checkout, swim diapers at the pool, the nice breakfast area --- everything was thoughtful and made it so comfortable. I felt like I was staying in an extension of my home! Easy walking beach to the park and beach. A little far to walk to Carlsbad city center but not bad and a very quick drive. The room was spacious and comfortable as well. All of the staff was amazingly friendly and we need to invent a reason to come back to Carlsbad so we can stay at West again!
Stayed August 2015
I haven't written a review in quite some time, but my recent stay at the West Inn & Suites Carlsbad for four nights in August 2015, necessitated that I share with others my wonderful family vacation at that hotel. If you like a courteous and professional hotel staff; a warm and welcoming hotel lobby, room, and meal area; tea and coffee available throughout the day; a free delicious daily breakfast that would cost you at least $25 if you had to pay for the meal (waffles, pancakes, eggs, bacon, sausage, muffins, bagels, hot and cold cereal, granola, fresh fruit, yogurt, coffee, tea, juice), hot chocolate chip cookies and milk every evening from 8-9; prompt and pleasant service from housekeeping; and a beautifully arranged wicker basket of toiletries and fresh towels next to your room door when housekeeping knows that you'll be away from your room for the day and don't want it cleaned, then this is the hotel for you.
The rooms are spacious and clean. The room decor was modern and somewhat elegant. Based on other TripAdvisor reviews, I selected a king suite on the third floor overlooking the pool. The setup is perfect for a family because there was a spacious area with a king bed and TV on one side of the room, and a sofa sleeper and TV on the other side of the room. This setup provided occupants on both sides with sufficient privacy. The room had a microwave, fridge, and sink. There were robes in the room. The bathroom was spacious.
I also made use of the business center during the trip and even the décor of the business center was warm and inviting. There were large, comfortable leather seats in the business center area and at least three or four computers, so you never had to wait around to use the business center. It was also as if they thought of every little convenience - there were paper clips, staplers, note pads, stationery, envelopes, etc. Another example of the hotel's keen attention to detail.
The Pacific Ocean and a beautiful beach are only a four block walk from the hotel. If you don't want to walk the four blocks, or if you cannot walk the four blocks, you can drive your car there or request that the hotel shuttle drive you to the beach. There is ample free parking along the street and relatively inexpensive parking in the beach parking lots. Upon your arrival at the beach, you will relish the tranquility because it is never crowded or rowdy. If you enjoy walking or running, you will find the walk or run to the beach enjoyable and you'll feel invigorated walking or running with unobstructed views of the Pacific Ocean.
If you're thinking of visiting LEGOLAND, the hotel shuttle will take you there and pick you up as the hotel is probably less than 3 or 4 miles from LEGOLAND. You can dine at the restaurants next to the hotel (but not necessary for breakfast), or you can drive or take the hotel shuttle to Carlsbad Village, which is only about 2 miles or so from the hotel. There you will find a variety of restaurants and shops. You are also close to the Coaster (the local train), which you can ride to downtown San Diego or other areas along the coast.
This was my second time traveling to Carlsbad for vacation and I regret that I did not stay at this hotel during my first trip. I can assure you that whenever I return to Carlsbad, I will always stay at the West Inn & Suites.
Stayed August 2015
We spent 4 nights here having picked it based on proximity to LEGOLAND and great reviews in Trip Advisor. We found West Inn to be even better than we expected. The whole staff is geared to provide excellent customer service. That applies to the great breakfasts as well as the hotel van that we used to get to LEGOLAND as well as to the beach. On that beach day they provided beach chairs and umbrellas, boggy boards, sand toys, and an ice chest loaded with ice for our lunch. The driver even went back to the hotel for more equipment. Our 9 person group enjoyed the large tables in the Library where we could eat together as well as play games at night. They even provided games and a selection of DVD movies at the front desk.
One night we had a celebratory dinner at their Bistro next door. The food and service were great!! The room rate is reasonable for the quality and service received.
Carlsbad is a lovely town with lots of shops and restaurants. It is very close.
Stayed August 2015
This place is amazing, immaculate & beautiful. So modern & the best of all they are pet friendly. I can tell that this staff is well trained on customer service, from management to the gardeners. Everyone with no exception, thank you Corey & Jennifer that made sure my fury kids were well supplied, my Bugsy had an amazing bed & nice dishes that I borrowed from hotel, I did not have to bring my own (less to carry).
Sean, David, Elizabeth, Michelle at the front desk always greet you with a smile & answer any questions that one might have.
The breakfast was very good all kinds of assorted sweets & the usual eggs, bacon & sausage, juices. Subtle. Thank you Bertha & Marisela great job ! If I missed anyone, I apologize.
The bedding, the movies, the cookies at nite time... everything is so nice n beautiful, love the coastal deco.
Thank you Ryan at the Bistro... for your great suggestions.
Everything workout perfect, I fell in love with North beach at Del Mar (doggie beach) definetely one of the most nicest hotel we've stayed.
Recommend this place if u like to be pampered.
Stayed August 2015
I don't usually write reviews, but the West Inn is the best hotel I've stayed in. We were traveling with 3 generations of family and they did a friendly, fabulous job helping us have a great time. Their van took us to LEGOLAND - and to the beach - they even provided us beach toys, umbrellas, beach chairs and an ice chest! The rooms were comfortable, attractive and quiet. The ADA compliant room, that one part of a party needed, was well designed and equipped. The adjacent West Bistro served us a Delicious dinner with great friendly service for a birthday celebration. This place truly is amazingly good!
Stayed August 2015
Just checked out. I am a frequent business traveler and usually pick Marriott properties but none were available in the area. Excellent hotel and extremely nice staff. 2 adjoining restaurants that were also fantastic. Will be staying again on my next visit to the area. thank you
Stayed August 2015
We have visited this hotel for the past eight years following its opening in 2006 and have enjoyed the hospitality and genuine quality of service the hotel and it's staff consistently provide. During this visit we noted the various improvements made since our last visit including new carpets, artwork, new seating in the business/main reception/pool areas and redecoration around the hotel including new equipment in the gym area. A special touch is the provision of beach equipment including chairs, umbrellas, towels and buckets and spades for the children.
The hotel offers a memorable experience for all visitors, who broadly range from people with young families / older children, couples, groups and business people. Being a pet friendly establishment it is nice to interact with fellow animal owners and also the staff who are allowed to bring their pets, such as Gunther and Rookie, to work which is a novel arrangement for non-Americans such as us. Despite the presence of a few pets and children eager to visit LEGOLAND the hotel is relatively quiet, although the complimentary breakfast area can get busy and around the main reception it does get quite vibrant at times, particularly at 8pm each day when milk and cookies are served!
The facilities contained within the site are very good with the rooms and suites, in particular, being spacious with a fridge/microwave/tv's that are meticulously well cleaned/ maintained. There is a first class steakhouse, the more family orientated Bistro restaurant and a petrol station/convenience store plus retail outlets nearby. The ocean is a gentle 10-15 mins walk from the hotel (there is a bookable, courtesy shuttle service if people do not wish to walk) or 3 minutes drive, the beaches are safe and served by lifeguards. The walk into Carlsbad village itself is nice, provides ample opportunities to exchange pleasantries with both other visitors to the area and the local community who inhabit the area. There are also weekly street markets in the village and nearby Oceanside and Encinitas.
Interstate 5 and coaster trains run nearby but don't impact on the enjoyment of the hotel and local stopping points for the train provide access to downtown San Diego and Los Angeles.
This year with the weather being fine we particularly enjoyed the swimming pool, which has been filled with salt water, rather than chemicals, the Jacuzzi and the overall ambience of the pool area with it's renewed seating and ping pong table!
Even though a number of the staff have changed over the past eight years the West seem to have considerable success in finding replacement employees with the same qualities, work ethos and focus on delivering exemplar customer service, particularly at their front desk with Nene and Sean being especially helpful. Importantly for us, key staff remain in post, such as Carl, Corey and Bertha, who welcome us each year and make our visits special thereby making it so difficult to leave when the time comes.
In particular, this year we would like to thank Kimberley, VP of the West, who given that one of our family members was unwell and could only join us for part of our holiday, knew we were saddened by this and ensured we were especially well cared for; your kindness and consideration is very much appreciated.
Clearly we enjoy the 'West experience' very much and the staff who run the site are a credit to Gary and Mary West, the founders/owners. In recent years the larger hotel chains such as Hyatt and Hilton have opened properties nearby and they would do well to try and emulate/achieve the customer service standards set by this establishment.
Stayed August 2015
There are so many amazing things about this hotel-where do I start? First, it's great for families! Just minutes away from Legoland and the beach. They provide beach toys for the kids, chairs and umbrellas for adults. They give you free chocolate chip cookies and milk every night and provide two free waters in your room everyday!! The staff is incredibly accommodating and so nice all the time. Not one person was ever grumpy or rude. They really have the best customer service of any hotel out there! They also have a convenient bistro restaurant next door which has exceptional food. Everything about this hotel is top notch!
Stayed August 2015
We chose this hotel due to the excellent location (free shuttle bus to Legoland which you can book in advance so a saving of 15 dollars per day on Legoland parking) and it is about 45 mins-1hr drive to San Diego Zoo, Seaworld and Aquatica. Free parking and wifi at the hotel. Very spacious room with a fridge, microwave and safe and our son enjoyed having his own separate area including a TV! The pool was big enough and heated so we were happy to swim at 7pm-even with our two young sons. The spa was very relaxing.
Their attention to detail in order to make guests comfortable should be praised e.g. toys available to play in the pool, water container to drink water, bathrobes in the bedroom (which we also used to go to the pool), two free bottles of water in the fridge on arrival and free milk and cookies between 8-9 each evening (which our four year old looked forward to each day!). Breakfast filled a gap but we would have preferred more selection of cereals e.g. Rice Krispies and froot loops and food such as pancakes, French toast, sausages available every day instead of every other day so that we could choose what to eat. We missed out on American waffles which were very tasty during our previous week at Anaheim. It was good we could take our food to our room so we could eat at our leisure.
This is one of the more expensive hotels we have stayed at but we managed to get a better deal booking direct in advance and we thoroughly enjoyed our stay. All staff were so friendly e.g. Staff during breakfast chatting to our boys, Michelle, Sean and Gilbert being patient and answering the many questions our son had! You could tell the staff were proud of the hotel. Thank you-we look forward to staying at your hotel again!!
Stayed August 2015
This is truly the nicest hotel we have ever stayed in. The staff is beyond wonderful and they make sure that all your needs are met. From the wonderful breakfast to the beach chairs and shuttle, this is the place to stay. If you are going to Legoland, you need to stay here! A special thanks to David and Sean at the front desk for all the assistance! If you need a hotel in Carlsbad, STAY HERE!
Stayed August 2015
This hotel is a home away from home. It's so clean and cozy. Recent designer updates have been added. New carpet, common area plush furnishings and accessories with a classy fresh coastal theme. I love the shampoo and conditioner so much I recently found the high end Gilchrist and Soames spa product and ordered a gallon each of it. The staff treats you like family there, always willing to please you after a long trip to get there. Warm cookies, milk and a bedtime movie is always a favorite with the kids!
Stayed July 2015
We traveled to California in July 2015, we spent half of our trip at Disneyland and the other half in Carlsbad/San Diego. We chose to stay in Carlsbad vs. San Diego because I did a lot of research on hotels and the reviews of West Inn & Suites were really great! I'll be completely honest, we were a little bummed when we initially arrived in Carlsbad because we had just left the Disneyland hotel and had an amazing experience. I was very, very happy once we arrived at West Inn & Suites and realized that it lived up to the 5 star reviews. Every employee we encountered, from the front-desk staff to the servers at breakfast, was friendly and seemed to go above and beyond to make guests happy. Our room, which had 1 king bed and a living area with a pull-out sofa was exactly as described. We had plenty of space and several little "extras" that you don't find at most hotels - I was particularly thankful for the lighted makeup mirror at the sink and the folding stool for the kids to use while brushing their teeth! We ate breakfast one morning before heading over to the San Diego zoo, my only complaint was that it was crowded & we had to wait around on a table. The food was good, standard breakfast fare such as eggs and sausage and french toast among other items. On our last morning, on the way to the airport, we were able to grab some pastries, yogurt, juice and coffee to take with us in the car. There was a little table setup right outside the restaurant with "to go" items that you could easily and quickly grab, I thought that was a nice touch. One other thing, on the day that we went to the beach we were given everything we might need for the day - an umbrella, beach towels, beach chairs and even 2 buckets of sand toys for the kids. All I had to do was ask, it was completely free & brought right out front for us to use for the day! I was very, very pleased with our stay! I am a travel agent, I will definitely be recommending this hotel to clients traveling to the Carlsbad/San Diego area in the future!
Stayed July 2015
I stayed here for 4 days with my husband and 3 sons in order to visit San Diego attractions. What a great hotel! It had so many great amenities and a very friendly and helpful staff. Here are some highlights: large pool and hot tub area, multiple movies to borrow for dvd players in rooms, delicious cookies with milk served each night, business center, great breakfast spread, spacious room and comfortable beds, free strollers to borrow, on site restaurants, beautiful decor, etc... Highly recommend for families!
Stayed July 2015
Great stay with our 5 year old. Plenty of room in the suite. Great breakfast and she loved the nightly cookies. Restaurant next door is really good, and convenient. Sea world tickets purchased at the front desk were a great discount. All around I recommend!
Stayed July 2015
Just spent 8 days at this amazing hotel and I could not complain about a thing (and that says a lot because I am hard to please)! Everything you read is true...staff-friendly, breakfast-perfectly acceptable, rooms-clean.
Stayed July 2015
I think everyone on the staff were told that we were kings from another country because that's exactly how they treated my family. They were so accommodating that I decided to book an extra night. The room was clean and everything was perfect. Don't forget to stop by the front desk after 8pm for amazing cookies and milk.
Stayed July 2015
On Tuesday June 30, 2015, I received a call from West Inn & Suites while I was out walking around San Diego. No message, no worry, as I confirmed a day prior. A second call and no message, so I called back. Nick (one of the managers was trying to reach me about a room situation.) Nick explained that the room I booked was over-sold and he had a couple of options available for our stay. I listened to his offers and took what was best for our needs. Thank you for calling me, he was very Professional and generous.
Once we arrived on July 1st, I knew it was going to be early, as we were coming up from San Diego, and Nick said it was OK to precheck in and grab the shuttle to Legoland. We did and our driver was Michelle (one of the twins working there, her sister is Cherry, YES like the fruit.) She was funny, personable and a great driver. She asked the basics and such, like where we were from, why are we here, as in the universe and such (kidding she really didn't ask about the universe,) while we drove to the drop-off point. (They provide booster seats and car seats for those with little ones, we had our 3 year old with us.) Michelle also does front desk duties as well. The drive was about 10 minutes or so from the hotel. She gave me a card to contact when a return was requested and they suggest calling an hour ahead before returning or prebook, as they fill up with other guest requests.
Once I arrived back to West Inn, my wife and daughter were still at Legoland, I checked in, got the keys and unloaded the car. We hadn't stayed here since 2011 and it's still the same. Rooms are bright and clean. Fresh smelling linens and fluffy towels. Staff is always friendly and respectful of the guests. We had a 2 King room instead of the 2 King Suite, the room we were in was fantastic and just right for our family needs.
They do allow dogs, so be aware of that. It's not a problem, as I am not allergic to dogs. Having not stayed there in 4 years, one would expect to see a little wear and tear, not so, they grounds are well manicured and lots of color from the diverse plant life throughout the property. The interior of the property from the lobby, dining area to the hallways are clean and fresh. The pool area is clean and free of clutter.
Come Morning time they offer a nice breakfast featuring eggs, cereals, breads and bagels, as well as muffins and pastry. They will either have sausage or bacon it alternates. Pancakes or French Toast or Waffles. They offer a variety of drink choices ranging from coffee to teas and juices and milk. In the evening time they offer Milk and Cookies starting around 8 pm. After first wave of kids hits and when the cookie dust cloud settles, whats left are a few chocolate chips and a dram of milk. But don't fret, around 830 they replenish the milk & cookie bar, and while all those kids are sick in bed, the adults come down and grab a cookie or 2 and a fresh glass of milk.
A few of the pluses that make it a must when staying in Carlsbad. First, the location, its within walking distance to the Pacific Ocean. Second, FREE parking and shuttle service within a certain distance. Third, Ultra Friendly staff and Super clean facilities, even the laundry rooms. Fourth, There are 2 restaurants on site, Bistro West and West Steak & Seafood. Both aren't cheap, especially the latter. The food is top notch and fresh, and the staff is always on point and friendly. Bistro West is a little more casual and kid friendly versus West Steak. Fifth, the beds are very comfortable, and having to come back to my "mattress" for lack of a better term, is unbearable. By the way, what brand are your mattresses? They felt like clouds, haven't slept like that in 3 years! ;)
Sure West Inn is located near the I5 and the Coaster tracks, but that's the nature of being that close to the Pacific. The train is a little bothersome, especially if you haven't stayed here before, but after the first night, its hardly noticeable. Yes this place is very kid friendly, however, you won't hear them running around late at night, slamming doors or even screaming in the rooms. By the time 9 PM rolls around, and after 8 hours at Legoland, 10 chocolate chip cookies and a gallon of milk from the lobby, who has time to make a ruckus at the resort? My only real personal complaint is that the smoking area is right at the back door and is unsavory. I'd like to see it moved further back across the parking lot, but that may not be feasible with the lack of space. Overall West Inn & Suites gets 5 Stars. Those 30+ people who rated this place less than 4 stars must not have stayed here! IMO..
On behalf of my wife and daughter, we'd like to extend a heartfelt Thank You for such an awesome time and stay. You are a shining beacon in the Carlsbad travel industry. And anyone in the area who runs a resort needs to take some lessons on how you conduct business!!! You know we have choices to stay when in the area, but it's the service that brings the people back each time. The staff is highly trained and knowledgeable about the area and resort. They are warm and inviting and deserve the accolades they receive!
Stayed July 2015
Just got back from a relaxing 2 night stay at the West Inn and Suites. We booked a double KING room for myself, husband and 4 year old. From the moment we booked, I was impressed with the service. I received an email about 3 days before check-in welcoming us and a phone call 2 days before asking if we needed anything. Everyone was really friendly and accommodating. The bathroom even included a step stool for the little ones (a detail most hotels would forget). The hotel is close to a lot of restaurants. It's not right on the beach but close. Breakfast was hot and delicious. Cookies and milk at night for the kiddos. Not a huge fan of the feather pillows but I'm sure they would have gotten us different ones if we asked. They were even accommodating when we had to check out a day early to drive home cause our son was sick. I would definitely stay here again. Top notch!
Stayed July 2015
I expected a very barebones, utilitarian place for my five-day stay and was pleasantly surprised at how homey it was and how friendly and helpful the staff was. The room was very comfortable with a refrigerator and microwave. I like the fact that there were two restaurants, gas station and mini-mart right on the property. It's also a stone's throw from the beach. Room service is available, and breakfast, although not fabulous, was included. The gym is very small, but there was one.
The property is located right next to the freeway and the railroad tracks, so at times, you did hear the whistle, but overall it was quiet. Very close to GIA and LEGOLAND. Would definitely stay here again.
Stayed June 2015
This hotel is so well designed and maintained, it's a pleasure to stay here. It's the only one owned by the West family and they've created a gem for families going to Legoland and business folks visiting local tech companies. Excellent free shuttle service includes use of booster seat or car seat. Window in room is openable. Lovely warm pool with piles of fresh towels, kids safety vests, a dispenser of ice water to stay hydrated and free swim diapers for babies.
Very large breakfast includes fresh fruit, real eggs, bacon and sausage, real juice, cereal choices, yogurt, soy and cows milk!!! Cookies and milk at bedtime. A 10 year old property but it looks and feels new and fresh throughout. I'm so glad we picked this place for our Legoland stay.
Stayed June 2015
We stayed at the West Inn & Suites on Saturday June 20th, 2015 and couldn't have been too much more pleased with our stay!!
Immediately upon pulling into the parking lot of the hotel, we saw the beautiful porte-cochere at the hotel entrance. The property looked so inviting that we couldn't wait to get checked in. We were assisted with check-in by Cherry who was so incredibly friendly! In fact, we found ALL of the staff on ALL shifts equally as friendly! We were given room #114 and found it to be very nice and inviting! it over looked the freeway but at no point did we ever even come close to hearing a hint of freeway noise!! I would certainly stay in that room again!!! The Wi-Fi in our room was really good also!!
The hotel is very quiet and our stay was very relaxing and pleasant!! Our sleep was restful and the pillows so soft! Perhaps the best part for me was that there was an actual thermostat in the room instead of just a knob on a window A/C unit for hot or cool air with a setting for low, medium, or high.
Housekeeping was awesome as well. I don't know what time they start their work in the morning, but unlike the hotel we stayed in the weekend before, we weren't disturbed or woken up and in fact we never knew housekeeping was at work until we saw them. Thank you Housekeeping!!!!!
Breakfast was incredibly Awesome!!! While they were a little short on eggs and bacon when we arrived, we didn't have to wait long for the food to be replenished and in fact I found the breakfast to be so good I actually overate a little bit.
Not to forget the night crew, the ladies at the front desk were so incredibly friendly and sweet that it just added to the overall positive experience that we had at the West Inn & Suites!! Thank you ladies!!
The hotel has a very nice pool, workout facilities, a sundry store, and a business center with printer as well as 2 onsite restaurants and what appears to be their own gas station next door???
Overall we loved this hotel and will certainly look forward to staying here again the next time we are in the Carlsbad / San Diego area!!!
Stayed June 2015
Friendly staff, nice rooms, free shuttle to Legoland, milk and cookies. The bistro had great pizza and delivered poolside! Everything you need is in their complex, gas, fine dining, casual dining, complimentary happy hour. Easy to access right off of I5. Close to Oceanside Pier and San Diego.
Stayed June 2015
My husband and I took our two little boys here last week for 8 nights while we day-tripped to San Diego and Legoland. It was such a lovely, homey and happy environment to stay in and our boys are very full of energy. The pool and spa were a big hit as were the nightly cookies and milk. Nothing was a problem for the staff to help us with, including getting change for the convenient washer and dryer located on site. The housekeeping was absolutely excellent. Every day we would get home and marvel at how the boys' soft toys were set up on the beds so lovingly. The children along with us agree this is the best hotel we have ever stayed in and we have been to tropical resorts with our kids, this is due to the freshness of the rooms and the delightful staff. We will be back and I highly recommend this lovely place.
Stayed May 2015
My family of five had a great stay at West Inn! We loved the beds! Great sleep all 3 nights! They have done a great job with sound proofing! There was a live band by the pool on our first night and unless we opened our window we could not hear it.
The hotel and our room was super clean. The staff was awesome! Everyone was very friendly and helpful!!
We took advantage of most of the FREE amenities: shuttle to Legoland each day (the driver was always on time, loaded our bags and had car seats strapped in and ready to go). On a day it rained he ran back in and brought us an umbrella and lent us a double stroller!!! We borrowed DVDs each night for the kids. On our beach day we used the hotels beach chairs, beach towels, sand toys and boogie boards (they loaded them in our car for us). They also offered a cooler but we used ours. The kids loved the milk and cookies every night at 8 p.m.
The pool was perfectly heated and clean with plenty of pool toys! The jacuzzi is huge and so relaxing after a long day of walking.
The breakfast was hot and plentiful each morning. The breakfast area is very nice and clean.
Stayed May 2015
Ok, I don't typically write "reviews" or even believe them for that matter, but let me just say, "WOW!" I've never experienced such amazing customer service & the cleanest rooms I've ever stayed in. We have 2 small children, who put everything in their mouths & I didn't worry about cleanliness once while staying here. We booked our room for 3 nights, & I wish I would have booked an extra day or two. We visited Legoland & used the hotel shuttle (included & had car seats), ate room service from the Bistro West (awesome) & the breakfast was better than most rest I've eaten at. Definitely 2 thumbs up, & my girls enjoyed the nightly milk & cookies they put out. We will most definitely be back soon!
Stayed May 2015
I've been going here since I was 7 years old, because my grandma live close, and everything about it is amazing. I have always loved the customer service, and I love the countless nice details that you would never see and expect in any other hotel. For example, every room is updated to include walk - in shower, they serve homemade cookies and milk in the lobby every night at 8 p.m. The breakfast in the morning is very good, with all fresh food. The pool is very luxurious, and as well as family friendly. Finally, this hotel is great walking distance from the beach, they also provide free towels for the beach. Highly recommended for business, family, and everything in between.
Stayed May 2015
The West Inn has wonderful service and the staff goes over and above to see that your stay is comfortable and inviting. If there are any issues they are quickly resolved. Will definitely stay there the next time we visit the San Diego area.
Stayed May 2015
We stayed at this hotel last week. We had a great stay at this hotel, and the value I don't think could have been beat! They had a nice pool, nice rooms, GREAT customer service (everyone said hello), a delicious breakfast, and more.
Stayed May 2015
My husband and I was celebrating 29 years of marriage and decided to do a staycation. I actually made two different reservations within the area. The 2 locations were similar in price and location but very distinctive in recommendations.We only could stay1night-so the deciding factor was the ambience and hospitality. And we were not disappointed. This was felt when I received a call to thank us for choosing West Inns and wishing us a Happy Anniversary before we even arrived. Then when we arrived (which was early)our room was ready and a bottle of sparkling cider awaited us. Although the hotel is right near the 5 freeway- you felt like you were tucked away in a quaint cottage. All thru out the hotel you were met with warm wood accents and a staircase that gave you a very cozy ambience. We were on the 3rd floor in a King Suite facing the pool. The room was very spacious even with additional people.Noise of any kind was never a problem. We went right next door to have dinner at the Bistro West - it mimicked the same warm decor as the hotel but with a modern touch of chic. The food was excellent and the prices were comparable. We were able to enjoy free dvd movie rentals from the lobby and truly enjoyed their famous milk and warm gooey chocolate chip cookies. We ended our evening wrapped up with complimentary robes and enjoyed a nice soak in the heated jacuzzi . The next morning we were greeted with pleasant smiles from all of the staff and enjoyed our hot breakfast which included a little something for all. Our stay was done- but we wanted to visit the Carlsbad Village Street Fair- the hotel allowed us to use the shuttle for as long as we needed. Jeremy S. was our driver and he was a delightful young man and was very prompt. When it was time to for us to leave,he decided to send us off well -we were pleasantly surprised with a few of those warm chocolate chip cookies to go. YES! WE WILL RETURN TO OUR NEW FOUND OASIS!
Stayed May 2015
First time we've stayed at the West Inn and it lived up to all its great reviews. Sparkling clean room, very polite and helpful staff, nice breakfast. We asked for a quiet room and they delivered...we never heard a sound all weekend and the hotel was fully booked. Plenty of free parking, free wi-fi. The spacious safe came in handy for all our electronic devices. This is my new favorite hotel! Stayed May 2015
A friend recommended this hotel to us for a little weekend getaway. Boy were we surprised and impressed with the whole facility! Every single member of the staff was courteous friendly and went above and beyond their job descriptions.
We were celebrating my husband's birthday and when we arrived in our room they had a bottle of apple cider (we don't drink) chilling for us with some birthday balloons. Amazing detail!
The location is central to amazing activities like the beach, the Carlsbad Village, the Outlets, the Flower Fields, kayaking etc and they offer a shuttle to all of it.
It's also right off the 5 so it's easy to explore a lot of San Diego quickly. They even have a gas station on site which was really convenient.
The pool was clean and heated (perfect temperature actually) and the hot tub was huge and relaxing.
The fitness room also had everything I needed to work off the amazing food I've been eating around here. The staff made great recommendations on where to go and what to do and where to eat.
It really was an amazing getaway thanks to the staff of the West Inn. I can't speak highly enough of them. Stayed May 2015
My family of 5 had a great stay at this hotel. We were so pleased the pool was heated to the perfect temperature. The beds were very comfortable. We all enjoyed the breakfast. The hotel was only a 30 minute drive to Sea World. The front desk staff was the most helpful and friendly staff I have ever encountered at a hotel They always had an answer to any question or need I had. We will stay here again on our next trip to southern California. Stayed April 2015
If you are planning a trip to Legoland anytime soon and you don't want to spend a FORTUNE on a room at Legoland Resort/Hotel, I would highly suggest the West Inn & Suites. This hotel is literally a 6 min drive from Legoland. This is a great option (actually a 1st option)! The rooms are gorgeous and clean, the bathrooms are super clean and the shower is huge - everything is brand new. The king size bed is so comfy. As for the pool area, oh my goodness, its gorgeous. The pool is TRULY heated to 88 degrees, the jacuzzi is huge, hot and bubbly. They even have all types of toys and safety floaters for children that don't know how to swim. There is cold lemon water served outside and they provide big yellow and white towels for free. As for the free (complimentary) breakfast each and every morning from 6:30 am to 9:30 am, wowza!, its excellent! The food is delicious... eggs, potatoes, bacon, bagels, pastries, oatmeal, fruit, juices, coffee, and teas! The entrance/lobby is beautiful and the entire hotel is lovely. The staff is so friendly and the overall visit was perfect. Stayed April 2015
This is the second time I have stayed at the West Inn in six months. I absolutely love this place! The staff is amazing! The rooms are so beautiful and comfortable. I would love one of the beds at my house. The breakfast is very generous and delicious, as are the cookies and milk before bed. Both onsite restaurants are wonderful! The pool area has a nice tropical feel and is very clean. Look no further if you need a place to stay on Carlsbad!! West Inn & Suites is the best!! Stayed April 2015
I can safely say that I have never experienced such fantastic service in a hotel. If you are traveling to LegoLand and want a really nice hotel that is truly kid friendly, this is the place for you. The staff is amazing. A special thank you to Michelle, who was the new trainee who went out of her way each time we saw her. She was amazing.
- When mentioning that we were going to the beach, they offered us free beach chairs, beach umbrellas, sand toys for the kids, boogie boards and towels. Then then offered- wait for this- TO DRIVE IT TO THE BEACH IF WE DIDN'T HAVE A CAR.- We had a car, so they loaded the stuff in for us.
- They provide swimming diapers, flavored waters, magazines, beach chairs and umbrellas at their lovely pool which opens at 7am. Yeah!!!!
- The cleaning staff was beyond helpful, going out of their way to do things like- help us with the ice machine, help me get plates of food up to the kids in the room when I couldn't carry anything, come back to clean if we weren't quite ready.
- Literally everyone I encountered was beyond courteous to us and our children.
- The cookies and milk in the lobby is fun for kiddos. I would suggest that they do this at 7 instead of 8, so that little ones don't miss out. Just a suggestion.
- The rooms were immaculately clean and comfortable with everything you could need or want. The beds were comfy and the pillows were fantastic.
- This place is $225 less per night than the LegoLand hotel and just down the road with the same family friendly atmosphere and comfort at every turn. Stay here- you won't regret it!
Stayed April 2015
A great suite and plenty of room for 5. A full breakfast is included and was better than we expected, with plenty of hot food and several employees on hand to assist guest. The cookies and milk at bedtime were a hit with children and adults. The shuttle to the beach and nearby attractions was appreciated, as we didn't really want to experience the crowded California freeways. The onsite swimming pool and hot tub were clean and well maintained. A wonderful place to spend time relaxing with family.
Stayed March 2015
I work for an airline so we've been lucky enough to travel a little more than the average. To that point, we seem to be experts at planning last minute trips. In this instance, the second we found the West-Inn hotel in the search function of a website we use often, we really wanted to be there. We have a young-one and the description and the reviews all confirmed this was a family friendly hotel. We called to make the reservation just a few days before our trip was to start and, unfortunately, they had just (merely minutes before) sold the last room they had on Saturday which was right in the middle of our trip and it wasn't going to work as well if we had to find someplace else. It was then, that the front desk (not an 800 reservation hotline in a random city elsewhere) recommended going on a waitlist or standby. As an airline employee, we're used to standby and we really hoped it would come together. AND IT DID. IN a funny quirk, another agent from the hotel called to ask us if we needed anything special or anything to make our stay better...at this time, we didn't know we had the reservation. AFter an awkward exchange of "...wait a minute...are you saying we got the hotel!!?" we both laughed and then I realized, No one's ever called to ask about what we needed from the hotel??? From that point on, this hotel, instantly, stood out above nearly all the other hotels we've ever visited. You'd expect that kind of service from a major chain that's wanting to woo your business, but this hotel - from start to finish - gave more of a mom-and-pop or family hotel-feel with a wonderful and brand new appearance. The staff - every one of them - was pleasant all the time, the cleaning staff were friendly and conversive, the breakfasts were MUCH MUCH better than any continental breakfast I've ever had. Don't get me wrong....don't expect a chef at every table making the perfect DEnver omelet for everyone, but they were the basics with a homemade feel. The staff was attentive, informative, well-prepared and accommodating. FAmily friendly (NOTE: and PET friendly) is an understatement. We asked to go to the beach and get maybe some blankets and a few beach toys for our little one... We got two backpack lounge chairs that were awesome! We're actually looking to buy some for home, we liked them so much. We also were given a beach umbrealla, a boogie board, and a bucket full of beach toys! we didn't need anything else! They provided a free shuttle to/from LegoLand which was a real time/money saver. PARKing at LL costs at least $15/day which saved us 30 bucks over 2 days. Nice van and they provide booster seats for those that need them...who does that!!? FIRst time I'd seen that. The pool was nice and the hottub was huge and a great conversation place for the adults. The complex was confusing at first. There's a Bistro West - High casual dining. A Steak/Seafood West - borderline black-tie...NOTE: They don't have a kids menu. And they have a GAS Station/Mini-Mart as well. You've got everything...a little weird with the gas station, but it all worked and provided a consistent style and cleanliness (impeccable) throughout. The rooms were spacious with two major sections (King Suite). ONe side, normal sized King bedroom. ONe side full size sitting area with couch, desk, sitting chair, large dorm fridge and sink and the couch was a pullout bed. Each section had a 40+" TV WITH a DVD player (2 TVs in one Room!) and additional SVideo and RCA hookups. You could basically hook-up any video device you bring with you AND they have a giant list of DVDs to just borrow...no fee...and it was full of recent selections. The bathroom didn't have a tub, but it didn't have to. The Shower was MASSIVE and well done. The bathroom wasn't large, but, the one sink vanity had room for two side-by-side and more towels than I've ever been provided in a hotel room! We put the Do Not Disturb sign out a couple of days, but they still left us sundries and additional amenities in a large wicker basket by our door each time. To summize: We Loved THis hotel...for everything from the amenities, the above and beyond service, the preparedness, the restaurant (BistroWest...we didn't go to the seafood/steak place, but it looked awesome and very well-attended) the location to the beach, the free hotel parking and free shuttle, the informative, attentive and caring staff and the breakfasts we looked forward to every day (another cost savings)! To the management and staff we commend you on your service and attention to detail. THAnk you, thank you, Thank you for making our stay uneventful, pleasant and a memory worth sharing. I don't think there was a loyalty program here, but we didn't need one...everyone in this hotel complex made everyone feel special and at home! Well done West-Inn...well done!
Stayed April 2015
Our family loved this hotel. From the family feel to the spacious suites we had more than enough space for the 5 of us and great service. The pool was great, the breakfast good and the cookies and milk every night was a highlight for our children. We were there 7 nights and used the guest laundry which was also great. The DVD library was great for the kids as well. The staff went out of their way to provide excellent service. One day we accidentally locked our keys in our rental car and one of the front desk agents went out of her way to help us, call help and got our keys back at no charge.
Thanks to all who made our stay memorable. We hope to come back again soon.
Stayed March 2015
I love this hotel. The staff are amazing. We took the shuttle to Legoland, and they met were so accommodating. Later they took us to the beach and back, they gave us chairs, towels, and toys for the beach. The rooms are awesome, and the most comfortable beds. Cookies and milk in the evening! Plenty of room to sit and eat or play games. I wish we were staying more than one night. Our whole family agreed that we must come back. This is one of the best hotel experiences I have ever had. Bravo to the wonderful staff!
Stayed March 2015
Everyone was very welcoming and friendly and went above and beyond in everything that they did. They provided rides to attractions in Carlsbad and supplied everything we needed for a day at the beach , including umbrellas, chairs and sand toys! All free of charge!
Stayed March 2015
From the minute we arrived to the time we checked out everyone in the hotel was incredibly friendly and service was truly excellent. I was also struck by how impeccably clean the hotel was everywhere. The room was very nice and the bed was very comfortable to sleep in. Everything looked nearly new or in excellent condition. One example of the excellent service: my young son loves bacon for breakfast and was slightly disappointed when they didn't have it. Marisela in the dining room noticed this and made a special order of bacon for him! The shuttle service to nearby Legoland is extremely convenient. Microwave and refrigerator in the room is a plus. All in all, we highly recommend this place for anyone staying in Carlsbad and we will definitely be returning!!
Stayed February 2015
This hotel truly lived up to the reviews from TripAdvisor. They go above and beyond to take care of their guests. From the moment we checked in, Elizabeth was great! She was very patient and just nice! Amanda was great too as our driver and front desk. They do it all!
Stayed February 2015
My family was completely satisfied. Our purpose was to go to Legoland and see family that live in San Diego. I chose the West Inn & Suites based on the reviews of families that have taken the time to write a review. Now I can see why. The staff, accomodations, grounds, and location for our visit was spot on. Could not have chosen a better place to stay in my history of travel to Southern California. There was not one staff team member that I came across that was not helpful or friendly. We booked a two king bed suite for 3 adults and one child. Plenty of room for all of us. The pool was fantastic, parking great, the breakfast good, and location to where we wanted to go was fantastic. They have a wonderful shuttle service which we utilized to go to Legoland. No hidden fee's or charges. Corey Volk [Front Office Manager] is even mailing me back my favorite pillow I left in the room.
Stayed February 2015
If you're planing to visit the San Diego/Carlsbad area (especially with children) this is the place to stay. The customer service here is by far the best I have ever had and this includes stays I've had at some of the world's most prestigious and renowned hotels. The front desk staff literally treat each guest as if you were the only ones here (special thanks to Amanda, Shireena and Emily). The hotel itself is quaint not flashy, but it is extremely clean and well kept. We were traveling with our kids and booked a king deluxe room connected to a double king room. More than enough room for us all. Lovely breakfast is included every morning along with milk and warm cookies every night. The housekeeping leaves a basket full of clean towels and replenishments for the bathroom in a tidy little basket outside the door in the event you do not wish to have services in the room. Complimentary shuttle service to/from Legoland was a bonus for us to avoid the crazy lines of cars and parking fee for the park. A short walk or drive to the beautiful beaches of Carlsbad/Oceanside, the hotel even provides beach chairs and other beach necessities. Close enough to see all the sights of San Diego as well. Wifi is included as well and worked well for all 5 in our family even by the pool. Will definitely stay here again!
Stayed February 2015
This hotel has one of the highest rankings in Carlsbad on TripAdvisor and it's easy to see why. This has to be just about the friendliest little hotels we've stayed in anywhere. We arrived at 9:30am not expecting to be able to check in, but sure enough, a room was ready on arrival. We had a double king suite, meaning in addition to having two king beds, it also had a sofa bed - Perfect for our family of 6. We traveled with another family of 6 who had the same type room.The room was very clean and beds super comfortable. There was refrigerator and microwave in the room, and two TVs, one in the bedroom area and one in the "living" area. The hotel is near the freeway, but you could not hear it from the room when the windows were closed.
One thing that makes this hotel so different from the upscale chain hotels in its category: the lack of nickel-and-diming. No resort fees, no parking fees, no wi-fi fees, free breakfast, etc. Even the bottles of water in the room were free. The only caveat: the wi-fi worked only intermittently, but I understand they are working on this. Also, the hotel is not really walking distance to much, but there is a free shuttle that will take you around Carlsbad. There are also two restaurants that we didn't get to try, but did seem pretty popular with the locals. The free breakfast was decent, and the pool area was quiet and nice. The pool is good sized, with a large spa, and they also provide lifejackets and inflatables for kids.
We really enjoyed staying here, and especially the friendliness of the staff. We'll be back!
Stayed February 2015
My wife and I stayed here for 4 nights recently and am still amazed at the service we receive here every time we visit. I travel quite often and I still have yet to have stayed at a property with better staff. They were in process of upgrading the landscaping and exterior of the facility and because of the noise etc. while we were at the pool we were twice given free lunches at the Bistro. A nice touch and something that was not expected.
Rooms are always nice, beds comfortable and a well maintained facility.
Stayed February 2015
My family and I spent about 5 days at this hotel and loved every minute of it. The service was amazing. Each member of the staff was kind and caring. The rooms were big and comfortable. We highly recommend it. Can't wait to go back.
Stayed January 2015