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Written on: 29/05/2016 by XavierGreer (1 review written)
Absolutely awful! I'm a student and moved in to a rented small studio flat.. Was given first bill that I felt was fair, then they said that I could pay £3 less per month if I paid by direct debit. When I left the property, I was hit with a massive final bill that doubled the cost of my usage that I was paying per month. Felt aggrieved so complained to e-on only to be told that it was based on estimated readings. I'm now footed with a big bill I am having to pay off monthly. What makes it… Read Full Review
Written on: 08/06/2016
Hello XavierGreer. Understand your frustration but may I ask a few questions please?
Totally appreciate there's lots to do when moving but were you able to let us have all the details, including meter readings, when you first moved in to your flat? You mention the first bill being fair but was it based on actual readings or estimates? Have you been giving us meter readings regularly? What tariff were you on?
Sorry for all the questions. Trying to figure out what went on. On the face of it, I suspect bills were estimated, possibly throughout your tenancy, and then you were hit with a catch up bill once we had an accurate reading. Guessing though.
You're right, paying with a Monthly Direct Debit is cheaper than other methods as they give lower daily standing charges. Saves about £35 per fuel per year. Payments are based on current prices and past usage. If we didn't have readings, it's likely we under-estimated your usage as we wouldn't have had a clear picture of what you were using. Regardless of the supplier, it's always best to give regular meter readings as this helps keep things accurate. I know you've moved out but was the final bill estimated too? If it was, it's possible to change it if you've a record of readings for the day you left. If not, perhaps the new occupier can help?
If the start and final bills are now accurate then you'll have used the energy but talk to us if you're struggling with the payment arrangement we've set up. It could be possible to spread the balance over a longer period. This will lower the monthly payments and might ease the strain a bit.
Sorry for all the speculation and if some or all of it is off track.
Written on: 26/03/2016 by DanielleCastillo (1 review written)
The only reason I had anything to do with these guys was because the estate agent who was handling my property rental had registered an account with them. There was a dispute over the final bill - they were charging me £25 for electricity over a four day period at a time when the house was completely unfurnished and unoccupied. To cut a long story short, I spoke to three people there and was told something different each time; in the end I was directed to pay a portion of the bill online, and… Read Full Review
Written on: 30/03/2016
Afternoon DanielleCastillo
I'm sorry you received mixed messages when you spoke to us. Did you or the estate agent contact us at the time of the changeover and let us have all the details? Did the final bill cover the right period? Sometimes, with rented properties, there's a gap between the former tenant giving up responsibility and the new occupant taking over. This gap is often covered by the letting agent, landlord etc. If the dates aren't right, we can alter them. Usually, all we need is sight of the Tenancy Agreement. Only the page confirming dates. Don't need to see anything personal.
Also, was the final bill based on accurate meter readings or estimates? I know you say the property was unoccupied but, if we weren't given details, it's likely we'll have used estimates. Again, this can be changed if you or the estate agent can let us have actual readings.
Even if there's no usage, there'll be daily standing charges. They won't, though, be £25 for 4 days so I suspect we've estimated as above. We've a specialist Home Moves team who deal with this type of thing. These are the best advisors to speak to. Contact details are on our website.
Sorry for all the questions but hope this points you in the right direction.
Written on: 11/03/2016 by Moran109 (1 review written)
moved house 5weeks ago and it was eon who where the energy suppliers, never been with them before and after getting 3 bills in 5weeks and told we would be charged for energy used before we moved in the property would never use them or advise anyone to use them again. some of the staff at that you speak to are very rude and need to learn people skills. The first bill we got eon charged us £14.03 this was when we hadn't been at the property or had the keys (laughable) the 2nd bill was for… Read Full Review
Written on: 22/03/2016
Hey Moran109
Something's not right here. There's no way we should be charging you for someone else's usage. Did you contact us when you took over responsibility for the property? If you did, were you able to let us have meter readings for the day you took over? What usually happens is we close down the previous account and open a new one to cover usage from the changeover date. Meter readings keep things accurate.
Sometimes, a dispute crops up if the previous occupant/letting agent/landlord has information that differs from the new occupant. Sight of a Tenancy Agreement or Change of Ownership document usually sorts this.
I'm really sorry you found our advisors rude. There's no excuse for this. If you do have the above information, I'd have a word with our specialist Home Moves team. If you send them any documents confirming the date you took over, they'll be happy to make sure your account is set up based on these. They'll also rebill any estimates if you've actual meter readings. This will make sure we're only charging for the energy you've used.
Are the bills you mention based on actual readings or estimates? It could be we've already rebilled following an estimate and that's why the amounts look a bit odd. Only guessing though.
Sorry for all the questions but hope this points you in the right direction.
Written on: 24/02/2016 by odDillon416 (1 review written)
Charged us £80 for three weeks gas and electricity, switched supplier and our bill is now £46 for a full month… Read Full Review
Written on: 01/03/2016
Hi oldDillon416
Was the £80 we charged based on actual or estimated meter readings?
If estimated and you can let us have actual meter readings, we'll be happy to rebill to these. Totally appreciate you've left us but, if you did have this information, we can still rebill and, if applicable, refund any over payment. If based on actual readings, though, it's likely you'll have used the energy and the charge could well be right.
Don't know if this applies but, sometimes, where we haven't had readings for quite a time, estimated bills are sent. Once we receive actual readings, a catch up bill is issued. If previously under-estimated, this can give a bit of a false impression as it appears to lump a lot of usage into a relatively short time. Where, in actual fact, it was used over a longer period. Best to make sure bills are based on actual readings as much as possible so as to avoid this sort of catch up.
I'm guessing a lot here, though, and sorry if I'm off beam.
Written on: 01/03/2016
Thanks for the follow up Eon. We gave a meter reading when we moved in, the three weeks we were charged for is from then until we switched so is apparently accurate. Assuming the meter readings are accurate, it just shows how ridiculously high your charges are in comparison to our new provider who doesn't seem to be so intent on ripping us off and we're very glad to be rid of you.
Written on: 02/03/2016
You're welcome. Glad to follow up but sorry can't offer you anything here. As the bill's based on actual meter readings, it'll reflect the energy used.
I suspect you were on our standard prices as you were only with us for 3 weeks. We do have cheaper tariffs but these are all contracted fixed term products and we're not allowed to put customers on to these without their express permission. The standard plan has no tie-ins or restrictions leaving you free to change supplier without penalty.
Sorry I can't help further.
Written on: 11/02/2016 by 1992Waddell (1 review written)
E On moved my gas supply in error when my neighbour tried to switch, even though I told them it wasn't me and not to move me and I thought that was that, they did anyway. I have just found out that my gas supply did get moved 5 months ago and that i haven't been paying my direct debit ever since. I have spend many hours on the phone and e mail and when I did get through the staff were all rude and unhelpful as though I am the one at fault. Now i have an outstanding amount to pay to them for… Read Full Review
Written on: 01/03/2016
Hi 1992Waddell
Replied to your other post about this below. Hope it's of interest.
Written on: 11/02/2016 by 1992Waddell (1 review written)
E On moved my gas supply in error when my neighbour tried to switch, even though I told them it wasn't me and not to move me and I thought that was that, they did anyway. I have just found out that my gas supply did get moved 5 months ago and that i haven't been paying my direct debit ever since. I have spend many hours on the phone and e mail and when I did get through the staff were all rude and unhelpful as though I am the one at fault. Now i have an outstanding amount to pay to them for… Read Full Review
Written on: 26/02/2016
Hi 1992Waddell
I'm really sorry you thought the advisors you spoke to were rude. This certainly shouldn't happen.
Sounds like this is what's known as an Erroneous Transfer. This is where accounts are taken over incorrectly by another supplier. We wouldn't have ignored your request not to let it go. We wouldn't have a choice as it would've have been taken out of our hands. If I might explain.
With an Erroneous Transfer, it's really important you contact the supplier who has taken over the supply first. If we try to re-take a supply, the other supplier usually rejects our request and claims to have a valid contract. Only you can dispute this as they won't listen to us. Especially where there's been a genuine mistake and they're not aware of a problem.
It will help if you can let them know the serial number from the meter itself (not from any bills or correspondence) and the full postal address. Serial Numbers are usually on a plaque on the front of the meter.
Once they've accepted a mistake has been made, the other supplier will be in touch with us to ask us to re-take the account. We'll then arrange for the account to come back to us as though it had never been away. This means it'll re-start from the date it was wrongly transferred. We'll re-start the billing from this date too. You shouldn't have to pay the other supplier anything. If any payments have been made to them they'll also be transferred to us. This is all usually done within 6 weeks from the time the other supplier is told.
At the end of the day, you'll only need to pay us for the energy used. The other supplier will cancel all bills and charges so you won't have to pay them anything.
Once an account leaves us, the Direct Debit is automatically cancelled and no further payments are taken. This can soon be re-instated once the account has been returned. If you no longer have the funds that were originally meant for the Direct Debit we cancelled, we'll be happy to look at setting up a payment arrangement to spread the balance over a more manageable period.
Sorry again you were unhappy with our advisors but hope this gives a bit of insight into what happens in these cases.
Written on: 22/01/2016 by Christian152 (1 review written)
I have suffered Eon for nearly 3 years. I moved into a social housing flat 3 years ago. Within months, Eon were bullying me daily with phone calls, emails and text messages telling me I owed them for arrears, even though I was paying them £40 to £60 per month every month. I tried to have a conversation with them via the phones, but they just kept talking over me and bullying me and insisting I owed them money, etc. I ended up in tears, distressed, and got CAB invovled. CAB managed to get… Read Full Review
Written on: 26/02/2016
I'm sorry we've upset you with our phone calls, texts, letters and emails. There might be something we can do to help with the arrears and stop this contact. We've set up the E.ON Energy Fund to help customers in similar circumstances clear part or all of their arrears. As you're a vulnerable customer, it's worth checking out. There's more information including an application form on our website.
Make sure the account is billed up to the latest meter readings. This way, we can be sure the amount owing is accurate.
If you're not eligible for help from the E.ON Energy Fund, there are other things we can do. I understand you're making regular payments and thank you for this but can I ask if you've a formal payment arrangement? A formal arrangement stops all of the follow up you've described. Even though you're making regular payments, unless they're part of an agreed arrangement, follow up will continue whilst there are arrears on the account.
We'll be happy to talk to you about payment arrangements. For example, a Monthly Direct Debit will cover the ongoing usage so the arrears don't continue to build up. We can also include the current arrears and spread these over a longer period. Customers paying this way also have lower daily standing charges. Will save you about £35 per fuel per year.
If you prefer to just clear the balance, we can look at an arrangement for this too. These can only be arranged by specialist advisors. If you ask to speak to Credit Operations, they'll be happy to help. With this type of arrangement, it's important to make the agreed payment by the set date. Missed or late payments will cause the arrangement to fail and follow up will start again.
Whilst talking, thought I'd also mention a prepayment meter where energy is paid for in advance. As you're a vulnerable customer this may not be an option but, if you're interested, they let us put the arrears on the meter to be collected at an agreed weekly rate. Helps spread the amount owing over a longer period.
Hopefully, the E.ON Energy Fund will be able to make significant inroads into the arrears. If not, please consider the above as they'll stop the contact that's upset you. Without a formal arrangement or payment in full, follow up will continue whilst there are arrears on the account.
Written on: 05/01/2016 by 454Townsend (1 review written)
One star is over generous for this supplier. I would like to think that out there are suppliers who differ (please let me know). Our DD has just been recalculated, and we have been informed today that the increase will be £100 extra for the month with immediate effect. How can this practice even be legal? I can appreciate that usage was more and therefore an esitmate for future usage etc will be greater, but bearing in mind that the original calculation was eon's error there seems to be no… Read Full Review
Written on: 20/01/2016
I think you have made a fair summary of the situation !
Reading the reviews, Utility Warehouse seem to be quite good, many others (especially Cooperative Energy) are generally agreed to be terrible.
Written on: 25/02/2016
Hi 454Townsend
I'm sorry the response you received when you phoned didn't help. Our Monthly Direct Debits are set up to achieve as near as possible to a zero balance by the time of the annual review. They're based on usage and current prices. Where relevant, we'll also include any outstanding debit balance and spread this up to the next review.
You mention an increase in usage and a mistake when the arrangement was first set up. Has this put the account in arrears? If it has, we'll be happy to look at spreading the debit balance over a longer period, usually over a similar time to that taken to fix the mistake.
If you've registered with our website, you'll be able to use the online Direct Debit Manager too. This gives you more control over the arrangement including being able to change the amount. Comes in handy should circumstances change. Provided the account is billed up to the latest meter readings, payments can be changed by up to 20 per cent up or down. By up to 5 per cent up or down without readings. Before confirming the new amount, we'll let you know by how much we anticipate the account will be in credit/debit by the time of the annual review if payments are changed but usage doesn't alter as expected.
You mention tariffs. We've currently three available. A variable product with no restrictions or exit fees and two fixed price tariffs (over one and two years). The fixed price tariffs are contracted products and, as such, we're not allowed to automatically put customers on these without their permission. You can see and switch to these on our website though. Alternatively, we've a specialist team who'll be happy to talk to you about the best deal for you. This is a different team to the one you contacted previously. I'd also pop your usage in kWh on to the independent comparison sites. These will list all the options available both with us and with the other suppliers.
Sorry again you were unhappy with the response from our advisor.
Written on: 22/01/2016
class action lawsuit against Eon is in order. A few years ago they were made to pay out 7.7 million for overcharging customers. they obviously havent learned a thing
Written on: 08/12/2015 by Alits (1 review written)
What a pain this whole year with Eon has been. From a botched dual fuel switch, where they didn't actually managed to switch our supplies at the same time, requiring lots of chasing to get it right, and then the bullying phone calls to increase our monthly payments, only to find that we are in credit at the end of the year and didn't need to pay them as much each month, and finally when I ring to complain, a customer service system that requires me to sit on the phone for 5-7 minutes while an… Read Full Review
Written on: 10/12/2015
Hi Alits
I'm really sorry you've had such a poor experience. To be honest, when changing supplier, it's not unusual for the electricity and gas to switch at different times. The way it works is that electronic messages pass between the two suppliers and certain third parties like the regional distributor, meter operator, meter reading agents, national databases etc. These messages let all those involved with your energy supply know about the changed circumstances. These third parties are very often different for the two fuels and react to the messages at different times. The switch itself takes about two and half weeks and we'll start supplying from the date advised on the paper work. It may, though, be a time after this before all the relevant information is in place and the account is fully up and running.
I'm sorry, too, about the difficulties on the phone. Monthly Direct Debits are set to spread energy costs over a year. The aim is to achieve as near as possible to a zero balance by the time of the annual review. They're based on current prices and past usage. If either changes, the payments will need to be amended as well otherwise the account will build up too much credit/debit.
To make sure you're on track for a zero balance, we review arrangements every quarter but, if necessary, will only change the amount at the mid-term and annual reviews. At the other times, we'll let you know if payments need to change but will leave it up to you to make any adjustments. Given the way energy use can vary, it's unlikely we'll exactly hit zero after 12 months so any credit balance over a fiver at this point is automatically refunded. Any debit balance is included in the ongoing arrangement and spread up to the next review.
Did you know you can take more control over the arrangement, including changing the monthly payments, through an online tool called the 'Direct Debit Manager?' Comes in handy should circumstances change. Provided you've registered with our website and the account is billed up to the latest meter readings, payments can be changed by up to 20 per cent up or down. By up to 5 per cent up or down without readings. Before confirming the new amount, we'll let you know by how much we anticipate the account will be in credit/debit by the time of the annual review if payments are changed but usage doesn't alter as expected.
As we've upset you so much, you're doing the right thing in going down the complaints route. You'll have a Complaint Manager who'll investigate and offer a resolution. If you're unhappy with the offer, you'll be put in touch with our Resolution Review team. This team will look at the complaint again both from yours and our point of view. They'll either uphold the offer or suggest an alternative. If you're still unhappy, we'll issue a 'Final Resolution Offer' letter so you can go to the Ombudsman for an independent review. Also, if the complaint's over 56 days old, you can go to the Ombudsman straightaway. No need to wait for a letter. There's more information about how we look after complaints on our website.
Again, I'm really sorry we've caused so much upset.
Written on: 22/01/2016
Eon - do you really think anyone on here wants to listen to your stories???
Written on: 06/12/2015 by 391Vogel (1 review written)
I'm a pensioner living in sheltered accomodation, a 1 bedroom flat, I pay a monthly heating charge direct to my Housing association, so the only electricity I use is for things like lighting and hot water. I just received a letter from Eon telling me they had made changes to my Direct Debit, when I checked I found they had jacked up my monthly payment from £24 pm to £56. They gave me all the usual stuff about during winter months I will be using more electricity ... NO I WON'T, MY HEATING… Read Full Review
Written on: 10/12/2015
Hi 391Vogel
That's certainly a large increase. I'm sorry this has come as a shock. Thought it might help if I explain how our payment arrangements work and suggest a few things that could be of use in the future. Our Monthly Direct Debits are set to spread energy costs over a year with the aim of achieving as near as possible to a zero balance by the time of the annual review. They're based on current prices and past usage. If either changes, the payments will need to be amended as well otherwise the account will build up too much credit/debit. At the annual review, any credit over a fiver is automatically refunded.
Were the previous payments covering your usage? If payments weren't covering the usage, a debit balance will probably have built up. Any debit balance will have been included in the new amount and spread up to the next review. This will cause an increase until the balance is cleared.
Has your tariff changed recently or is about to change? Quite a few of our fixed term tariffs have been coming towards the end recently. If you're on one of these, you may have been on discounted prices. As they come to an end, payment arrangements will be reviewed based on new, more than likely, higher prices. Again, this will cause an increase in the monthly amount.
So, what can be done? We've other tariffs available that might be a bit cheaper than the prices you're currently on. Have a look at our website. All our current deals are on there. I'd also pop your usage in kWh on to the comparison sites. This will list all the options available both with us and with the other suppliers.
If you've registered with our website, you can take more control of the arrangement, including altering the payments, through a tool called the 'Direct Debit Manager.' Comes in handy should circumstances change. Provided the account is billed up to the latest meter readings, payments can be changed by up to 20 per cent up or down. By up to 5 per cent up or down without readings. Before confirming the new amount, we'll let you know by how much we anticipate the account will be in credit/debit by the time of the annual review if payments are changed but usage doesn't alter as expected. There's more information about Direct Debits and the Direct Debit Manager, including a short film, on our website. It's under 'Help and Support.'
Long term, a good way to save money is by saving energy. When you've a minute, have a look at the 'Energy Saving' pages on our website. There are some great tips to help cut back on the amount of energy used.
Have you heard about the Energy Company Obligation (ECO)? This is a Government led scheme that aims to cut usage by providing help with energy saving stuff like loft and cavity wall insulation. There's more information on our website about this too. Also, as a pensioner, do you know if you're eligible for Warm Home Discount? Not much help this year, I know, as applications are now closed but might be of use for 2016/17. Last year it was £140 so worth a look.
Before I go, thought I'd mention our Rewards scheme. This lets you earn up to 1500 points each year. These can be exchanged for either Tesco Clubcard points or High Street Shopping Vouchers. It's free but you'll need to opt in to earn points. This can be done online too.
Sorry for going on 391Vogel and if I've told you stuff you already know but hope it's of interest.
Written on: 05/01/2016
i have had a similar experience as 391Vogel only our increase was £100 extra a month! Although I appreciate your explanation, i would further a appreciate an "no nonsense" approach to tarifs. Why are there so many different tarifs? why can't there be one tarif, a fair price for electricity. Ever since utlitlies have been privitised the public (sorry consumer) have been sold the lie that we are better off because we have "choice". I don't want choice i want fairness. When i called your customer helpline the person on the other end might well have been a machine as all she did was read from a screen and did not eve attempt to listen and understand in a cognitive manner. Maybe you can add "applied intelligence" to your training programmes. Seriously considering moving. the idea that any new direct debit is only given 10 days notice is abhorrent, most people get paid in monthly cycles and any other invoice is given a 28-day notice period, yet the sheer greed that dominates all utility companies makes this possible. If only your service was so exact.
Written on: 03/03/2016
Hi Disgruntled72
Glad my explanation about our payment arrangements was of interest.
Fully appreciate you're looking for a specific type of energy arrangement but not all customers want the same thing. We're only allowed to offer up to 4 tariffs to credit customers. We give a choice because different customers tell us they want different things. Some want the relative certainty and peace of mind of fixed price contracts. Others want the flexibility of being able to move between tariffs/suppliers with little or no restrictions. Even customers favouring fixed deals want the choice of fixing for different lengths of time. This is why we're currently offering 1 and 2 year fixed deals.
Our current 2 year fix starts off more expensive than our other tariffs but guarantees not to change either the daily standing charges or unit prices per kWh for a full 2 years regardless of what happens in the energy market. Many customers opt for this type of assurance and, in all likelihood, will save money in the long run if they stay on the tariff for the full 2 years.
Whenever we set up or change a Direct Debit, customers are protected by the Direct Debit Guarantee. This is offered by all banks and building societies that deal with these types of payment arrangement. Customers must be told of any changes to the amount, date or frequency of payments at least 10 working days in advance. If we fall down on this or make mistakes with the arrangement, customers are entitled to a full and immediate refund from the relevant bank or building society. Direct Debits can be cancelled at any time through the bank, building society or us. The efficiency and security of Direct Debits is monitored and protected by the customers own bank and building society.
I know this isn't what you want to hear but thought it best to let you know how we look after Direct Debits and tariff choices.
Written on: 05/01/2016
You guys at Eon are always apologetic but I'm sorry it does not work for me any more, even your own Eon energy adviser who visited my home could not figure out why my bills were so high, anyway like I said after many years with Eon I give up, I've switched my supplier.
good riddance!
Written on: 03/03/2016
Hi Jde_56
Whilst you were with us, were we billing to actual meter readings or estimates? If actual readings then this should've been an accurate picture of what you were using.
Now you've changed supplier, has there been any marked differences in your usage? Billing is based on a daily standing charge and usage at an agreed price per kWh. If you were on a fixed tariff, prices would've been held for the duration of the agreement. In these cases, it's usually changes in the amount of energy being used that influence billing.
If you let me have a bit more information, I'll do my best to explain in more detail.
Written on: 27/11/2015 by electrify (1 review written)
I'm a E-ON customer and also a fit's customer -but can they get it right NO the information goes in one ear and out of the other -they can mess up the smallest problem and make mountains from mole hills. A friend recently died and his partner had all his affairs to sort she tells me by far the worst of it was dealing with E-ON most others were no problem but not E-ON they cause more problems I sympathized as I never get anything but problems from this lot… Read Full Review
Written on: 04/12/2015
Hi electrify
I'm sorry dealing with us hasn't been very smooth. I'm sorry, too, for the loss of your friend. I do understand this is a difficult time and we've a dedicated area to look after accounts where there's been a death. The Bereavement Support Team is there to help relatives and executors sort things out. Do you know if your late friend's partner spoke to this team? If not and there's still things to sort out please ask her to contact them. There's more information including contact details on our website. They're open from 8am to 8pm Monday to Friday and between 8am and 6pm Saturdays.
We also work with an independent company who are probate and executor specialists. They're all trained grief counsellors sensitive to bereavement issues. If it would help your late friend's partner, we can put her in touch with them.
You mention other difficulties. Is there anything specific I can help with? If the problems are with the FIT scheme, we've a specialist area for this too. We've advisors dedicated to all things FIT. They're available from 8am to 8pm Monday to Friday and between 8am and 4pm Saturdays. There's more details about our FIT services on our website. You can register your FIT account online too. Through this, you can send us your meter readings as well as being able to see your statements and generation history.
Our website also has online forms for both Bereavement Support and FIT. If preferable, these can be used instead of phoning. Sorry again for the difficulties you've had electrify. Let me know if I can help as happy to do so.
Written on: 01/10/2015
ANSWER THE BLOODY PHONE! Avoid this lot like you would Asbestos. When they disallowed word something up, and they probably will, you will spend hours of your time on hold waiting for them to answer the phone and they still wont sort it. … Read Full Review
Written on: 12/11/2015
Sorry for the really late reply. Just noticed this review. Hopefully you've made contact now. Have we resolved the issue? What was it about?
We definitely had difficulties earlier this year with long call waiting times so took various measures to make this better. This included taking on more advisors and looking at our internal systems to make things more efficient when customers needed us. It's taken time but call waiting has steadily improved as we've gone through 2015. For instance, as I write this (9.30am), there's a call waiting time of less than a minute in our Residential Contact Centre.
We've also revamped our website and included lots more information so customers don't always need to phone. There are tools on the website to help too. These include the 'Direct Debit Manager' where customers can make changes to their payment arrangements to better suit new circumstances. Other online services include giving meter readings, paying bills and changing tariff. Payments and meter readings can be sent through our Smartphone App as well.
Where the information/tools don't sort a query, we've improved the 'contact us' pages by updating the phone numbers of specialist teams like Prepayment, Home Moves, Smart Meters etc. Going directly to a team saves contacting the Call Centre and then having to be transferred to another area. There's also a form to email a query. We're on Social Media too. You can contact us through our twitter and Facebook channels. Our social teams are available from 8am to 8pm weekdays and between 8am and 6pm Saturdays.
Sorry again for long wait but hope this shows we've taken the problem seriously and are actively doing something about it.
Written on: 20/09/2015
Hi I have been advised by EON I have to pay 122 pound a month electric payment??????i have had no heating on all summer how can I use this much electric I a 2 bed studio flat no dishwasher ?????… Read Full Review
Written on: 25/09/2015
Totally realise how these proposed increases can seem difficult to understand. Just need to ask a few questions. Have you been billed up to date using accurate meter readings or have estimates been used? If estimated, let us have up to date readings and we'll be happy to rebill the account and review your payments.
Even if the last bill is accurate, have previous bills been estimated? Sometimes, in these cases, a catch up bill can add charges following some under-estimated bills. This can give a false impression of usage.
Is there any debt on the account? If there is, this will be included in the ongoing payments and spread up to the next review. Again, this will ratchet up the monthly amount. Thought it might help if I give you some information about how these arrangements work. Sorry if you already know this and I'm trying to teach you how to suck eggs.
Energy usage changes during the year and you'll probably use more in winter than summer. A Monthly Direct Debit spreads this cost over the year. The amount is based on current prices and usage. If either changes, the payment will need to be amended as well otherwise accounts will build up too much credit/debit. The aim is to achieve as near as possible to a zero balance by the time of the annual review. At this point, any credit over a fiver is automatically refunded. Any debit is included in the ongoing arrangement and spread up to the next review.
To make sure accounts are on track, we review arrangements quarterly. Any changes, though, will only be made by us at the midpoint and annual reviews. At the other times, we'll let you know if payments need to change but leave it up to you to make any adjustments. I suspect your account is at either the halfway or annual stage.
If you've registered with our website, you can take more control over the arrangement, including altering the payments, through an online tool called the 'Direct Debit Manager.' Comes in handy should circumstances change. Provided the account is billed up to the latest meter readings, payments can be changed by up to 20 per cent up or down. By up to 5 per cent up or down without readings. Before confirming the new amount, we'll let you know by how much we anticipate the account will be in credit/debit by the annual review if payments are changed but usage doesn't alter as expected. It's a great way of keeping on top of the arrangement.
Sorry for all the questions. Trying to understand what's happened here. Hope the other information's of interest.
Written on: 03/12/2015
I sympathise! Having recently received a letter from EON saying my monthly debits were going up by £109 per month, it turned out their calculations were based on ESTIMATED readings !! I seriously advise you to look into this & check that this is not also your case. When I challenged this amount, the £599 bill they said I owed them was immediately cancelled, and I went into £25 credit !!
I have since had it in writing from EON that they don't consider themselves obliged to,read your meter more than once every TWO YEARS !! A person can rack up a HECK of an overpayment from estimated readings in two years!
Take my advice, make sure your £122 bill is not based on a wildly inaccurate ESTIMATE !! After all, it would hardly be the first time for EON...
Written on: 08/12/2015
Sorry guys, I've now noticed that I typed £599 (see above comment) instead of £566.
In fact, to be precise the total amount that EON claimed I owed them was £566.98 ! They have since agreed to compensate me with £100 for the year and a half that I have had to spend trying to figure out the cause of their mistakes by myself, since none of their so-called "Resolutions Managers" -- (and don't they have a lot of those!) -- seemed to be clued-up enough to get to the bottom of the matter themselves.
But now I'm refusing to accept this financial compensation unless they also get a person in authority to assure me that they will stop calculating debt, and/or putting up customers' direct debits, on the basis of two or more consecutive Estimated readings.
Written on: 11/12/2015
I hope my post yesterday shows our commitment to keeping estimated bills to a minimum. We will, though, continue to use estimates where we're unable to obtain actual readings. This flags up to customers that charges are estimated and, hopefully, prompts them to contact us with up to date readings. We'll then rebill accurately. Regular payments, even against estimates, also help keep arrears down and limit the number of large catch-up bills once readings are received. If there is a catch-up bill, we'll be happy to look at setting up a payment arrangement to spread the balance over a more manageable period. Usually, this is about the same length of time as the bills were estimated.
Where we hold a good history of the usage at properties and circumstances are relatively unchanged, estimates can be quite accurate. I totally take your point, though, that where this history isn't available or circumstances have changed, they can be wide of the mark.
I'm sorry you're unhappy with the resolution offered by one of our Complaints Managers. Have you spoken to our Review Team? If not, this is the next stage along our complaints path. They'll look at the complaint again both from yours and our point of view. They'll either uphold the offer already made or suggest an alternative. After this, if you're still unhappy, we'll let you have a 'Final Resolution Offer' letter so you can go to the Ombudsman for an independent review. Although, if the complaint is over 56 days old, you can go to the Ombudsman now. No need to wait for a letter. There's more information about how we look after complaints on our website.
Sorry again you're unhappy with the resolution offered and hope this helps point you in the right direction.
Written on: 10/12/2015
You're absolutely right Kingventor. It's always best to use actual rather than estimated meter readings. This helps keep the billing and payments accurate. We do attempt to read meters but are always happy to accept a customer's readings. In fact, we'll happily rebill any estimated account if a customer lets us have their readings. Thought it might help if I explain what we do at the moment and some of our future plans to help improve this service.
It's right that, by law, we need to check meters once every two years. This is to make sure they're safe and recording usage correctly. To help bill accurately, though, we attempt to read meters much more frequently. In the majority of areas, for residential customers, we now attempt to read them once every 6 months. We've other things in place to help increase the accuracy of our billing and improve the service we give.
For instance, we're currently rolling out Smart Meters across the country. These meters send readings directly to us via electronic messages. Takes away the need for customers to read meters or reps to visit except, that is, for the 2 year safety call. They're free but aren't available everywhere yet. Availability depends on things like the area, current metering set up and strength of the mobile phone signal. We are, though, looking to be in a position to be able to offer them to all our customers in the next few years. If you're interested, you can register an interest now. There's more information including a registration form on our website. It may be we can fit one now. This will stop a similar situation happening in the future.
There are various channels customers can use to send us their readings. As well as phoning them in (8am to 8pm weekdays and 8am to 6pm Saturdays), customers can send them through our website, by text, email, letter or through our mobile phone app. If it helps and provided they've registered with our website, they can also create their own bills online through a tool called 'Real Time Billing.' Here, when readings are entered, customers have a choice of seeing the balance that would result or creating a bill to those readings. If they go for 'request a bill' they'll be able to see this online within 24 hours. It's a great way of keeping on top of things.
There's another online tool to help make sure all's going well and to give customers more control over their payment arrangements. It's the 'Direct Debit Manager' I mentioned above. Just to confirm, provided customers have registered with our website and the account is billed up to the latest meter readings, payments can be changed by up to 20 per cent up or down. By up to 5 per cent up or down without readings. Comes in handy should circumstances change. Before confirming the new amount, we'll let customers know by how much their account will be in credit/debit by the time of the annual review if payments are changed but usage doesn't alter as expected.
The two year obligation you were told about applies in extreme cases and usually where we can't gain access to meters. Before this point is reached, we'll write to customers asking them to contact us so a visit can be arranged. This is free and we'll look to make an appointment at a mutually convenient time.
As well as helping customers, accurate readings also benefit us when we're assessing how much energy we'll need to meet future demand. All in all, the more actual readings we have, the better it is for everyone. I'm sorry you had such a bad time with your bills Kingventor but I hope this shows our commitment to taking as many actual readings as possible.
Written on: 25/08/2015 by lvPeck271 (1 review written)
I have been with Eon for more than 7 years and during my entire period the service from Eon has been awful and to cap things off when I switched to Ecotricity Eon made the process awkward. The final straw was Eon's use of Indian call centres though the Indian people on the line are extremely reluctant to admit it is an Indian call centre. What a relief to be with Ecotricity now where I get good polite prompt service. Not the cheapest but worth the extra. Only now do I realise how bad Eon… Read Full Review
Written on: 28/08/2015
Hi IvPeck271
I'm really sorry you've been so unhappy with our service for such a long time. Was there anything in particular that upset you? What did we do to make your switch awkward? We're always keen on feedback, both good and bad, as it helps us improve.
All our Call Centres are based in the UK and I can definitely confirm our advisors comments that you weren't speaking to someone in India.
Sorry again we've upset you.
Written on: 03/07/2015 by mozz1967 (1 review written)
E on worst customer service if I can get just one person to think twice about using this company who is based in Germany and there customer service rated one of the worst and I'm here to tell you it is and if you complain or say the wrong thing like take out your service from my house or I will they phone the police and waste valuable police time they are a disgrace and just want to get as much money out of us as possible Try another company be warned.. … Read Full Review
Written on: 08/07/2015
Hi mozz1967
I'm sorry we've caused you to feel this way. How have we managed to upset you so much? We've set procedures and advisors who deal exclusively with complaints. They'll look at your account and go through your particular concerns. At the end of the review, they'll offer a resolution. If you reject this, another advisor will take a second look to see if anything can be done differently. They'll either uphold the original resolution or offer an alternative. At this point, if you're still unhappy, you can go to the Energy Ombudsman for an impartial review.
I hope this helps point you in the right direction mozz1967. There's more information on how we handle complaints on our website too.
Written on: 31/03/2015 by mr_bars (1 review written)
I spoke to someone today to pay any out standing balances, he gave me quite a shock when he told me the bill. He broke the down in a good and understanding way. He was very patient with me has I did put him on hold for a bit. Cut a long story short, this guy VERY GOOD at his job. I want his team leaders/managers know that. It was good talking mate, have a good day, … Read Full Review
Written on: 22/04/2015
It's good to hear you were pleased with the service you received. Thank you for taking the time to write this review. If you know the advisor's name, I'll be happy to pass on your comments to him and his manager. If you prefer, you can send the details to me.
Thanks again for the review and have a good day.
E.ON Company Representative
Written on: 22/04/2015
Sorry mr_bars, should've added, you can take away the shock element by keeping an eye on the billing through our website. If you register the account online and enter meter readings, you'll be given the option of seeing the balance that would result or issuing your own bill to these readings.
Provided the account isn't in the billing window (14 days either side of the next bill date for quarterly customers), you'll have this option each time you enter meter readings. Helps you keep track of how much you're using so no sudden shocks. Readings entered inside the billing window automatically result in a bill. The date of the next bill can also be found online once logged in.
Hope this is of interest mr_bars.
E.ON Company Representative
Written on: 26/03/2015 by Jonathan141 (1 review written)
From day one I experienced awful service from this company. Switching energy providers should not be that complicated. Eon had, upon opening a new account, taken down my details wrong. Opened my account in the wrong flat, even after numerous times being informed we were in fact an upper flat, they put our details down as a ground floor flat. This meant that this flat was already registered to EON. living alone, receiving bills for a family of 5 living beneath me. I am 22 years old and felt as… Read Full Review
Written on: 06/03/2015 by 98Wise (1 review written)
we contacted various occasion and informed why you are using estimated GAS meter reading when the tenant run out and damaged property. They are are unable to answered it and even while the property was empty they charging high bill to landlord. They dont have any evidence for the opening meter reading of the period. they are just using "ESTIMATED METER READING " TO CHARGE LANDLORD. WE DON'T MIND TO PAY STANDING CHARGES AND ACCURATE SUPPLY WE USED. They have passed our details debt collectors… Read Full Review
Written on: 27/01/2015 by HoldenHackler68 (5 reviews written)
I found Eon & Gas Electricity to be extremely helpful. They give the right meter reading that pays the price. They also agreed with my monthly commitment. I can stick to an accurate monthly bill. Their bills show the correct figures. Apart from it, I saw that my balance was calculated outstandingly. The advisers gave their best assistance to us and they are by far the best supplier I've ever met. … Read Full Review
Written on: 28/01/2015
You can earn clubcard points with Eon too!
Written on: 23/01/2015 by JaredWalters353 (4 reviews written)
I can say that I am satisfied with their service. Eon Gas & Electricity simply amazed me because of their assistance. Apart from it, they provide the electricity that meets the needs of my family. They are ethical in a sense that I get what I paid for. I am amazed because they are a dependable supplier. Just by consistently paying the bill, you get to have the best service. … Read Full Review
As rated by our community of reviewers
" Appalling company. " Read More
" Say NO to Smart Meters " Read More
" Avoid them " Read More
Written by janebloggs
" Excellent supplier of power " Read More
" OPUS ARE DIABOLICAL " Read More


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Skip to main content
Tuesday, July 26, 2016
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Behind the Headlines
BT Epaper
Letters to the Editor
Friday, 5 February 2016
UBD's move to have closer links with Indian varsities hailed
WITH reference to The Brunei Times report – "Brunei keen on teaming up with India varsities" – on February 4, Thursday, I feel it is a good step from Universiti Brunei Darussalam (UBD) to have closer ties with Indian universities in the field of...
Thursday, 4 February 2016
Every morning I experience queue jumping
WITH reference to the letter "Be Considerate While Driving" published in Brunei Times on February 3, Wednesday, I would like to add another growing bad habit of Brunei motorists. Maybe due to the influx of vehicles on the road, we experienced more...
Wednesday, 3 February 2016
Be considerate while driving
I AM not sure if this issue has been raised before, but I feel it is still a matter that requires serious attention. As a person who is constantly on the road due to my job, I find it extremely frustrating that some motorists out there still...
Tuesday, 2 February 2016
Rural development urged to counter urban migration
It is with a heavy heart that I read your story titled "Prayer halls abandoned following village migrations" published on January 1, 2016. The article talked about two prayer halls in Tutong: Surau Kg Malabau and Surau Kg Mapol, which are already...
Monday, 1 February 2016
Education is the best shield against Zika virus threat
IT'S a relief that the government has finally broken its silence on the Zika virus which the World Health Organization described a few days ago as "spreading explosively". I am confident, of course, that the government will not choose to be remiss...
Saturday, 30 January 2016
Great performance from national lawn bowls team at Asian championships
Dear Editor, I WOULD like to congratulate the national lawn bowls team for their strong showing at the ongoing 11th Asian Lawn Bowls Championships. Brunei's first-ever gold medal in the women's fours category, which the country gained by beating...
Friday, 29 January 2016
Time for gov't to build more efficient public transport system
I'VE been reading stories on falling oil prices, but I will admit that I only read them out of curiosity as Brunei after all is a huge exporter. I never thought that this development will affect me personally. But that actually happened after I...
Thursday, 28 January 2016
NCB's efforts to educate young people on dangers of smoking lauded
THE Narcotics Control Bureau's (NCB) warning to e-cigarette users seems to be a very serious one. According to a report in Brunei Times on January 27, Wednesday — "NCB warns public against hidden drugs in e-cigarettes", — a senior NCB official...
Wednesday, 27 January 2016
Easing trafficjam at Seria highway junction
JUST want to know whether there are any immediate and long term plans to ease the traffic at the Seria highway junction? The only junction connecting Seria town is used daily by at least 1,000 commuters who have to wait in traffic for 15 minutes...
Tuesday, 26 January 2016
Being conscious drivers on road
THE other day while I was driving around, a police officer stopped me to check my driving license and identity card at a random location: somewhere nearby my house. He then proceeded to ask me: "Why are you driving so fast?" Prior to that, I had...
Monday, 25 January 2016
Please, don't flout social etiquette
RECENTLY, I had an unpleasant experience when I went to the Immigration Department to apply for a multiple re-entry visa for a family member. It wasn't the service at the counter that I found poor. In fact, the immigration officer who served me...
Saturday, 23 January 2016
Giving a thrust to dodgeball
I READ with great interest the article — 'Dodgeball on the rise in the country' — in The Brunei Times (January 21, 2016). As an ardent fan, I fully support the Brunei Dodgeball Association's (BDAS) plans to get the association certified by the...
Friday, 22 January 2016
In search of ways to help raise funds for SMARTER
I'VE been reading stories about the dire situation that SMARTER is in, financial wise, and my heart goes out to them. SMARTER charges only a fraction for a service that would cost hundreds of dollars anywhere else and that the reason why the...
Thursday, 21 January 2016
Valid reasons why the Sungai Kebun Bridge is important
REALITY hit me a few days ago when I went to work, and the experience has further cemented the reasons why the Sg Kebun Bridge that will connect Jalan Residency in the capital and Kg Lumapas will be important. I woke up at 5.30am and depar-ted at...
Wednesday, 20 January 2016
Hailing new entrepreneurs
I WOULD like to applaud the young entrepreneurs or business owners who have managed to break out of the mould and set up businesses of their own interest as opposed to opening every day convenience stores, box stores, restaurants or mobile shops....
Tuesday, 19 January 2016
Not too late to start saving (Part Five)
'THE land on which we live has always shaped us. It has shaped the wars, the power, politics and socio-economic fate of the people…. but it is easy to forget that the lands where we live, work and raise our children (where we die) is hugely...
Monday, 18 January 2016
Not too late to start saving (Part Four)
IMF should have pointed out that the principal source of our national revenue — oil and gas — should be properly managed and strictly audited in such areas as exploration and production, sales and the problems of "transfer pricing", local...
Saturday, 16 January 2016
Not too late to start saving (Part Three)
"IN THE developed world, time is money. In the developing world, time is adversely affecting lives." (Prof Sach, during Al-Jazeera interview, 15-9-2007) (The late) Mr Lee Kuan Yew always reminded Singapore Civil Servants: "Never say 'No'(!). If '...
Friday, 15 January 2016
Not too late to start saving (Part Two)
NATIONALLY, it is vital that we must save to accumulate our National Financial Stock, particularly so during this "double-whack" of falling oil prices and the fall in oil production, and the worrying state of our small and shallow river of small...
Thursday, 14 January 2016
Not too late to start saving
'ALLAH SWT never change a favour which He has conferred upon a people until they change their own condition…." (Al-Quran: Surah Al-Anfal (Voluntary Gifts) 8: Verse 53) Respectfully, I must state that I loathe writing this letter. But the dire need...
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subset: commoncrawl


text:
Today's Devotional
FulfilledWhy is it important to view Old Testament laws through the lens of Jesus' fulfillment of them?
Let's Make ItFacebook official!
Are the Claims of the Da Vinci Code True? by Lee Strobel
Embed steamboatajh24 3782 views 2008-03-17T00:00:00 Lee Strobel points out why the Gospels can be trusted. Find more at www.leestrobel.com


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Book your room at Hacienda El Santuario
Hacienda El Santuario places you next to Zocalo Folk Art and within a 5-minute walk of Santa Cruz del Chorro Chapel. This 3.5-star hotel has 33 guestrooms and offers free in-room WiFi, a rooftop terrace, and a conference center. Centrally located in San Miguel de Allende, the hotel is also a short walk from San Miguel de Allende Historical Museum and Parish Church of San Miguel Arcangel.
Free continental breakfast is included with your stay and awaits you each morning from 8 AM to noon.
All of Hacienda El Santuario's 33 individually decorated rooms provide free newspapers, ceiling fans, and safes. 32-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi. In-room massages are available, and other amenities include hair dryers and phones.
Property features
Guests of Hacienda El Santuario enjoy a rooftop terrace, free WiFi in public areas, and a conference center. Airport transportation is made easy with an airport shuttle for a fee (available on request). The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and luggage storage. Additional amenities include a business center, free use of bicycles, and a library.
- Free continental breakfast
- Free WiFi in rooms and public areas
- Rooftop terrace
- Business center
Hacienda El SantuarioTerraplen 42 Centro San Miguel de Allende GTO 37700
Renovations & Closures
Hotel Amenities
Hotel Amenities
Public areas are equipped with complimentary high-speed wireless Internet access. This 3.5-star property offers access to a business center and a meeting room. A complimentary breakfast is offered each morning. For a surcharge, a roundtrip airport shuttle (available on request) is offered to guests. This Colonial hotel also offers a rooftop terrace, a library, and multilingual staff. Concierge services and wedding services can be provided.
Hacienda El Santuario has designated areas for smoking.
- Porter/bellhop
- Fireplace in lobby
- Designated smoking areas
- Designated smoking areas (fines apply)
- Conference center
- Luggage storage
- One meeting room
- Babysitting or childcare (surcharge)
- Airport transportation (surcharge)
- Total number of rooms - 33
- Number of floors - 2
- Free breakfast
- Rooftop terrace
- Express check-in
- Garden
- Library
- 24-hour front desk
- Business center
- Meeting rooms
- Multilingual staff
- Number of buildings/towers - 3
- Wedding services
- Concierge services
- Free WiFi
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Room Amenities
- Ceiling fan
- Access via exterior corridors
- Phone
- Hair dryer
- In-room safe
- Cable TV service
- Free WiFi
- Free newspaper
- In-room massage available
- Blackout drapes/curtains
- Individually furnished
- Individually decorated
- Plasma TV
Where to Eat
A complimentary continental breakfast is served each morning between 8 AM and noon.
Nearby Things to Do
The recreational activities listed below are available either on site or nearby; fees may apply.
- Free bicycles on site
Spa Services
- Massages
Hotel Policies
Check-in time starts at 3 PM
Check-in time ends at 11 PM
Minimum check-in age is 18
Special check-in instructions:
Check-out time is Noon
Payment types
- Pets allowed for an extra charge of MXN 590 per pet, per night
- Dogs only
- 1 per room (up to 10 kg kg)
- Specific rooms only
- Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
You need to know
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
- No onsite parking is available.
No elevators
Optional extras
- Pet fee: MXN 590 per pet, per night
- Rollaway beds are available for an additional fee
Hotel Name
- Hacienda El Santuario
- Hacienda El Santuario Centro
- Hacienda El Santuario Centro Hotel
- Hacienda El Santuario Centro Hotel San Miguel de Allende
- Hacienda El Santuario Centro San Miguel de Allende
- Hacienda El Santuario Hotel San Miguel de Allende
- Hacienda El Santuario Hotel
- Hacienda El Santuario San Miguel de Allende
We should mention
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.


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Vineyard Events
Weddings are expensive, and when it comes to Bouquets, we at Vineyard Events transform your event into a royal affair while keeping costs to a minimum.
gambi e petali
If you're planning a wedding hire the expert floral services of gambi e petali and get the best and most creative collection of Bouquets and Theme Arrangements in town.
Rafael Florist
Rafael Florist is the full service floral professional who can give your big day a very special theme with our spectacular Corsages and Theme Arrangements options.
Wine Country Wedding Flowers
Brides are unique and have unique wishes for their wedding day. Wine Country Wedding Flowers are the professional wedding florists who specialize in making those dreams a reality with their Silk Flowers and Gift/Fruit baskets.
Petal Town Flowers
Petal Town Flowers presents beautiful Floral Arrangements and Gift/Fruit baskets at an affordable price for your pleasure. Contact us now for more info.
Vanda Floral Design
If you want to hire the pros then hire the services of Vanda Floral Design. Here you will find the best Floral Arrangements and Theme Arrangements in the business.
valley flora
Trained experts at valley flora strive to make your wedding sensational by offering fabulous Garlands and Theme Arrangements in Camp Meeker. You can count on us!


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Additional health and safety benefits boost already popular
floor cleaning machine
The Multiwash has long been one of the most popular floor cleaning machines in Truvox International Ltd's range, and visitors to ISSA/Interclean Amsterdam were among the first to see and experience the very latest model.
The new machine, which will be available from July 2014, includes all the features that make the Multiwash so successful. It can wash, scrub and dry both hard and soft floor coverings in a single pass, leaving floors ready to walk on in minutes. A choice of brushes allows operatives to undertake normal, maintenance cleaning or intensive scrubbing, and it is quiet in operation, providing minimal disturbance for people using the building that is being cleaned.
It is also extremely effective on 'difficult' floors, such as non-slip safety floors, low pile carpets, escalators, travelators, and entrance matting; and it's also easy to manoeuvre, not just when cleaning, but between sites and locations, too.
The new model includes some welcome innovations that improve both productivity and health and safety:
• Battery operation means no trailing cables, minimising the risk of trips and falls
• Continuous battery run time of up to 50 minutes
• Quick change battery system enabling longer run times with a second battery
• Four litre solution tank that is removable and easy to clean
• 34cm cleaning width
Tiling, rubber studded flooring, carpets and laminates can all be cleaned effectively by the Multiwash, and this versatility means it suits a number of different industry sectors such as education, healthcare and retail.
The Multiwash 340/Pump Battery operates by applying the cleaning liquid to the floor surface via the spray pump in front. Using counter rotating cylindrical brushes, which exert more than 4-6 times more pressure than a rotary machine, the brushes scrub the floor and throw the dirty water onto the conveyor drum. Due to its high brush pressure and speed, less water and solution is used which makes it both cost effective and beneficial in environmental terms.
For more information call 023 8070 6600, email firstname.lastname@example.com or visit www.truvox.com
Reader Reply Number 173019
t:: 023 8070 6600
e:: email@example.com
w:: www.truvox.com
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Samsung RF511 all-purpose laptop
This 15.6in laptop can be used for gaming as well as tough multimedia tasks and day-to-day office work
- Plenty of speed
- Great keyboard
- Blu-ray drive
- Screen too glossy
- Build quality not great
Bottom Line
Samsung's RF511 is relatively inexpensive, yet it packs a lot of speed and good features. For just over $1000 (if you shop around), you get an Intel Core i7 CPU as well as a Blu-ray drive. We think it's a great laptop for anyone who wants to be entertained as well as do serious work.
Price$ 1,299.00 (AUD)
Best Deals (Selling at 1 store)
Special Offers
Need a laptop that can be used for entertainment purposes as well as boring old office work? If so, the Samsung RF511 is a good choice. Its specification list is beefy: it includes one of Intel's latest Intel Core i7 CPUs as well as plenty of memory and hard drive space. Most importantly, it has a good graphics adapter, and a good graphics adapter is what's needed to play games.
We had no problems running popular games on this laptop and unless you're a hardcore gamer who wants to enable all of the eye candy available in a game and still experience smooth gameplay, then we think you'll be happy with it. It recorded 9219 in 3DMark06, which is a good result, and games such as Left4Dead2 recorded 60 frames per second, which equates to smooth gameplay.
If you want to just do spreadsheets, create documents and browse the Web, the Samsung won't let you down. In fact, if that's all you want to do, then you're better off buying something much cheaper and less powerful. The Samsung's specifications are better suited to those of you who want to edit video and to convert files from one format to another.
You can also use this laptop for heavy multitasking. Its CPU has four cores and Hyper-Threading and there is 6GB of RAM available. What this means is that you can run up to eight programs (or more) simultaneously without noticing too much of a slow-down in performance. The hard drive has a capacity of 750GB, which is great for storing stacks of multimedia files as well as all your programs, and because the laptop has USB 3.0, you can plug in a fast external hard drive to back up all your data, too.
Some things we don't like about this laptop are its 15.6in glossy screen and somewhat questionable build quality. That said, it's not too bad and it's not an expensive laptop, so you shouldn't expect it to be perfect in every way.
We like its keyboard, which feels great to type on and its touchpad is smooth and supportive of multi-finger gestures. It's a big laptop that weighs about 2.6kg, so it's not great for actually using it on your lap — it definitely should be considered a desktop replacement unit.
All up, this notebook is hard to pass up if you want a good combination of speed, features, price and user comfort.
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text: Pittsburgh councilwoman calls for safer streets This topic contains 5 replies, has 6 voices, and was last updated by joanne 3 yrs. Viewing 6 posts - 1 through 6 (of 6 total) ← Forums Home Author Posts Author Posts Marko82 Private Message Jul 3 2013 at 2:43pm # "Pittsburgh Councilwoman Natalia Rudiak on Wednesday called for the next administration to improve the quality and safety of the city's streets" Read more: http://triblive.com/news/adminpage/4302415-74/brownsville-road-rudiak#ixzz2Y0t7dLuB Also in PG: http://www.post-gazette.com/stories/local/neighborhoods-city/rudiak-pittsburghs-southern-areas-left-out-of-traffic-safety-694169/ Vannevar Private Message Jul 3 2013 at 6:32pm # Finally, somebody who decided to wrap their politics in the bloody jersey. (and I truly mean that without any negative bias) I am grateful to the Councilwoman for addressing the issue and for calling on the presumed next-Mayor to engage the topic. I'm hoping that others realize that Rudiak is presenting them with an opportunity. Thank you Ms. Rudiak. bear250220 Private Message Jul 3 2013 at 8:50pm # yes now if we can just get our wonderful govenor to fund public transportation and biking trails bikeygirl Private Message Jul 4 2013 at 8:55am # I applaud this! I know that sometimes I forget that "Pittsburgh" is more than just the Downtown & triangle area, and that beyond the borders of the Southside & Northside, also should also be reached out for safer infrastructure and support for the bicycling and pedestrian community that lives there. Granted, we say "but there's not that many people riding bikes there", which I guess is because the safe infrastructure is not there to start with for people to ride more. I saw Councilwoman Rudiak at the Ghost Bike installation on Tuesday, and are glad to see she is heeding on into action. StuInMcCandless Private Message Jul 4 2013 at 2:39pm # My comment on the article: I bicycled up South 18th Street and out Brownsville Rd to Overbrook Blvd last night to attend a small memorial service for the cyclist who died in a collision with a car last week. Ms. Rudiak was there. Aside from the long climb from the South Side Flats, I did not find the trip difficult, or the streets any more dangerous than any other street in the city — either from traffic or passersby. That is not to say they are safe, but whatever measures are taken to improve street safety in the East End can just as easily be applied out this way, too. joanne Private Message Jul 4 2013 at 7:40pm # It's about bloody time. I'm not feeling very hopeful about anyone actually doing anything, though. It doesn't even feel safe to ride on 25 mph streets anymore, because there is zero enforcement of speed, texting laws, or anything else, and there are zero consequences for drivers who mow people down and then blithely drive away. No wonder bad drivers are so self-righteous and entitled–our whole government apparatus is tacitly enabling them! Viewing 6 posts - 1 through 6 (of 6 total) ← Forums Home You must be logged in to reply to this topic.


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Creation magazine archive > Volume 15, Issue 4
Creation magazine
Volume 15, Issue 4
Published September 1993
51 pages
Click here to subscribe to Creation magazine.
Give $5 for 5. Although this article may have only taken 5 minutes to read, it could have taken over 5 hours to write. Consider a $5 donation to support our ministry efforts. Support this site


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Two Tiger Woods games coming this year, one online-only
EA COO John Pleasants said yesterday that two Tiger Woods games would be released this year, one a core platform version and one online-only effort.
Pleasants explained that between EA's shifting focus to online entertainment and the popularity of purchasable Tiger Woods DLC, it was the only way to go.
"This year, we're going to come out with a dedicated online Tiger product… that will be a leader in this move to become an online service company, as opposed to strictly a software shipment company", he said.
Pleasants did not elaborate on whether the game would be free-to-play, micro-transaction based entirely or require a subscription fee.
Sometimes we include links to online retail stores. If you click on one and make a purchase we may receive a small commission. For more information, go here.


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Child Winnie the Pooh Classic Costume (ref: 63622)
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- €21.49
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Includes jumpsuit and detachable headpiece.See more product details
In StockOur price match promise
Includes jumpsuit and detachable headpiece.See more product details
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The Child Winnie the Pooh Classic Costume includes a red and yellow jumpsuit with a Winnie the Pooh character print on the front.
Also included with the licensed Disney costume is a detachable padded Winnie the Pooh headpiece.
Sizes for this costume are:
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We all love eating healthy and living the paleo lifestyle, but it can be hard! Sometimes, you just don't have enough time to prepare all those dishes, and eating paleo out all the time can get pretty freakin' expensive! So what are your options? Well, other than meal planning systems like 20 Dishes, there's also Paleo Meal Delivery such as Pre-Made Paleo! So here's my Pre-Made Paleo review!
Category Archives: Blog
I'm Stressed Out, What Do I Eat?!
Have you ever been incredibly stressed or upset because someone just stumped all over your awesome day, and now you want to eat – either you're just eating your feelings or hey, you've been upset for like 5 hours and it's time to eat, okay?! Well, no worries. I've been there, and I am here to tell you what to eat if you want to stay healthy while being uncontrollably upset because someone might or might not have been the worst person ever!
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A Review: Eco Vessel Collapsible Lunch Box
Do you bring your lunch to work? Or school? Or maybe you just like to bring food with you at all times just in case you starve to death? (I don't judge!) Well, if you answered yes to any of those questions, you might want to check out this Eco Vessel Collapsible Lunch Box I just tried out.
Your 20 Dishes Kitchen Advisor: Me!
Eating healthy sounds like an awesome plan, but it can get ridiculously time consuming! What if I told you that you are making healthy eating way harder than it has to be? How would you like learn how to prepare 7 meals every week in 60 minutes? As a 20 Dishes Kitchen Advisor, I'LL SHOW YOU HOW. This is going to give you more free time than you know what to do with!


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The leaders of the Delaware River and Bay Authority swapped roles Tuesday, as part of the biennial rotation of leadership posts between New Jersey and Delaware.
James Hogan of Franklinville returned to the chairman's post after two years as vice chairman, while outgoing Chairman William Lowe 3d of Lewes, Del., returned to the vice chairman's position.
Hogan, the clerk of Gloucester County and the former sheriff, has gone back and forth as chairman or vice chairman since 2007. Lowe, a river pilot, was named vice chairman in 2010 before moving up to chairman in 2011.


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Illegal immigration is possible in large part because of illegal employment. This report shows the underlying drivers of illegal hiring vary based on the type of employer, the nature of the industry, state of the economy, and a country's labor market institutions, employment legislation, immigration systems, and even culture.
Immigration is a prominent part of the United States' DNA, despite concerns about immigrants' ability to integrate. An examination of recent immigrant inflows shows newcomers to the United States are integrating well, based on language proficiency, socioeconomic attainment, political participation, residential locale, and social interaction indicators.
Over the past half century, migration from Mexico and Central America to the United States has been driven in part by regional demographic and human-capital trends. As the U.S. labor force became better educated, fewer native workers accepted certain low-skilled jobs. This report offers a look at the economic changes that have coincided with a Mexican and Central American population boom.
Noncoercive, pay-to-go, voluntary, assisted voluntary, and nonforced returns generally can offer paid travel and/or other financial incentive to encourage unauthorized immigrants to cooperate with immigration officials and leave host countries. A look at three key rationales for governments to choose pay-to-go and other returns.
The global economic downturn and rising debt levels in all European countries have put immigration at the forefront of many debates surrounding public spending. This report presents a diversity of findings with regard to European governments' responses to immigrant integration organization, financing, and programs.
In the absence of new U.S. immigration reform legislation, this report examines the opportunities that exist within the executive branch and the administration to refine and strengthen current U.S. immigration laws and policies. The administration can exercise its authority to field policies, programs, and procedures that are effective and fair in advancing the goals of the U.S. immigration system.
This report details the post-9/11 programs and agreements implemented by U.S. and European governments to identify terrorists and serious transnational criminals through the collection and processing of increasing quantities of traveler data.
Information and technology are centerpieces of a new border architecture that seeks to respond to the competing demands of facilitating mobility and managing cross-border risks while remaining cost-efficient and respectful of rights and privacy. This report shows how governments must approach border management systems to ensure properly balanced development.
Faced with enormous political pressure to stop illegal immigration and to prevent the entry of potential terrorists, the U.S. government has devoted ever more resources to enforcing border policies. It remains unclear, the author argues, whether the efficacy of these programs warrants their costs.


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Nauti Siren by Lora Leigh I was a long time fan of the Leigh's Nauti Boys series. It was one of the first erotic series I picked up when I delved into the genre. I read the first three books in the series and was a bit mesmerized. And at the same Continue Reading
Review: Nauti Temptress by Lora Leigh
When I pick up a Lora Leigh book I am mainly reading it for one thing. The smoking hot sex. Sometimes there is a decent plot thrown in there, but frankly I don't really care. The rest of the book could be written in Greek and I really wouldn't Continue Reading


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Google Video Search now includes video content uploaded by users, and this content can be displayed directly in your browser window.
A longer version of this story for Search Engine Watch members explains how to prepare your own video and upload it to Google, and how to manage your Google Video account. Click here to learn more about becoming a member.
Google has been collecting video from users since April, but until today that content has not been accessible. Today's launch now allows you to keyword search user-submitted video content, and if you download the new Google Video Viewer you can watch the content directly in Internet Explorer or Firefox on computers running Microsoft Windows.
"We have a lot of content that we've received via the upload program, and we've been overwhelmed with the quality," said Peter Chane, senior product manager for Google Video. The content covers a wide range of subject material, and includes both amateur and professionally produced material.
To find content to view, search for it through the Google Video Search. This is the same interface used to search the television programming that Google has been indexing since December of last year.
The difference is that you can actually play videos uploaded by users, while you can only see stills and transcripts from the television programming. Viewable videos are indicated by a triangular "play" icon at the top of a search result.
To view videos, you first need to download the new Google Video Viewer, a small applet that allows you to click on Google Video search results and watch the video play directly within the search results. Until now, Google Video has ironically offered only still images of the television programming it has indexed. The video viewer is adapted from the open source VideoLan (VLC) player, a small application that plays the mpeg audio and video formats that Google requires for user submitted videos.
Google Video search looks at metadata encoded with the video. Chane said many videos were also submitted with transcripts and annotations that are time-coded, allowing playback to begin at the point where your search terms are located in clips. If your search terms appear in multiple locations, results will display thumbnail stills and snippets from those locations, as well.
At this point, there is no categorization, directory-type structure or any other information that lets you know what kind of video content is available—you just have to search and hope for the best. To be fair, the same is true for most other video search services, such as Yahoo Video, though Yahoo does offer an advanced video search that gives you more control over your results.
Chane said that Google plans to continue to add content, and will also make the Google Video Viewer available for other platforms sometime soon.
Google also plans to offer the ability for content owners to charge a fee for users to view video. Google will take a small portion of the fee to defray its costs. Chane did not say when Google plans to implment this pay-per-view feature, though it's likely to use the online payment system that Google is developing.
It will be interesting to see whether the Google Video Viewer is adopted in a widespread fashion. If so, it could establish a new standard platform for playing video on the web—content providers could offer video that would play directly in a browser window, and that content could be hosted anywhere, not just on Google's servers.
For more information on the new Google Video program, see Danny Sullivan's blog post More Q&A With Google Video Manager. Want to find other sources of video on the web? Check out Gary Price's blog post A Look At Other Video Search Tools.
A longer version of this story for Search Engine Watch members explains how to prepare your own video and upload it to Google, and how to manage your Google Video account. Click here to learn more about becoming a member.
Want to discuss or comment on this story? Join the Google to Launch In-Browser Video Playback discussion in the Search Engine Watch forums.
Search Headlines
NOTE: Article links often change. In case of a bad link, use the publication's search facility, which most have, and search for the headline.
Related reading
What the evolution of search can teach marketers about digital transformation
For years, search engines have proved themselves as the gateway to the web, an entry point to the content of webpages people wanted to read.
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Last week ClickZ Intelligence held its webinar on The What, Why and How of Digital Transformation in association with Marketo.
Google launches imported call conversions
If the internet killed the phone call, the smartphone has revived it.
Will Pokémon GO become a marketing platform for local businesses?
Nintendo's Pokémon Go, a free augmented reality (AR) mobile game, is on fire.


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I've put an old laptop hard drive into my modded xbox. It's really helped with the temp problems I was having.
But, I'm not sure how to properly mount it on the hard drive tray.
Can anyone help?
Thanks in advance.
Laptop Hard Drive (how To Mount)
Started by rcrh , Mar 25 2006 02:39 AM
1 reply to this topic
Posted 25 March 2006 - 02:39 AM
Posted 25 March 2006 - 04:18 AM
Try using a drill and a dremel on the caddy.
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This paper presents a pseudodifferential power amplifier for 77-GHz automotive radar. The circuit is fabricated in a SiGe HBT BiCMOS technology featuring bipolar transistors with fT/fmax of 230/280 GHz. The amplifier adopts a transformer-coupling current-reuse approach to improve both gain and efficiency. An interstacked transformer is also profitably adopted to reduce output losses due to the differential-to-single-ended conversion. The amplifier exhibits a saturated power, a peak power-added efficiency, and a gain of 14.5 dBm, 9%, and 25 dB, respectively, thus achieving a first-rate figure-of-merit as high as 4755.
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