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Case Study: Transport Corporation of India Limited
- Florence Bradford
- 1 years ago
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1 Case Study: Transport Corporation of India Limited Overview Long-distance truckers have been found to be at high risk for HIV and other sexually transmitted infections. Transport Corporation of India (TCI), as a major cargo transport company, recognized the importance of truckers in its business and launched a project specifically targeted to this population. This five-year HIV prevention project, Project Kavach (a Hindi word meaning protection or shield), is being implemented by TCI s social arm, the TCI Foundation, and by the Avahan India AIDS Initiative, which is funded by the Bill & Melinda Gates Foundation. The project is a comprehensive, integrated approach to reducing the transmission of HIV and other sexually transmitted infections among long-distance truckers by: Providing diagnosis and treatment of sexually transmitted infections through project clinics.. The information in the TCI case study is based on personal interviews with TCI Foundation officials in Delhi and personnel responsible for implementing the program in Bangalore as well as internal documents shared by foundation staff during site visits in Delhi and Bangalore. The information is current as of September
2 34 Case Study: Transport Corporation of India Using behavior change communication to encourage truckers to adopt safer sexual behavior and practices. Promoting condom use among the target population. Because long-distance truckers are highly mobile, they need access to medical facilities where they travel. Project Kavach has therefore located its Khushi (a Hindi word for happiness) clinics at 17 major trucker halt points in nine Indian states. Each halt point sees about 20,000 30,000 truckers a year as they stop to rest and to repair their vehicles and the like. These project sites were selected with the aim of reaching a target group of about 1.4 million long-distance truckers (drivers and crew members) nationwide through clinics, peer education, and condom distribution. To run the clinics and undertake other activities, the TCI Foundation has contracted with NGOs across the country. Truckers mobility also means that medical records are hard to maintain. The project deals with this challenge by issuing truckers a Khushi passport a diary recording their medical history, diagnoses, and medications that they can present at any project clinic. The project has reached large numbers of truckers and others. Between January 2005 and March 2006 alone, its clinics treated nearly 43,000 people for sexually transmitted infections, 82 percent of them truckers. During the same period the project also distributed more than 700,000 condoms. 10 Business background Established in 1958, TCI is now among the leading conventional cargo transport companies in Asia. It transports cargo ranging from raw ma- 10. Condoms are also widely available along the truck routes through social marketing.
3 Case Study: Transport Corporation of India 35 terials and agricultural and industrial products to consumer durables and drugs and pharmaceuticals. Recently TCI has started also transporting more sophisticated cargo, such as refrigerated, time-sensitive, and high-value items. The company s 4,000 trucker employees and fleet of more than 3,000 owned or contracted trucks move 4 million metric tons of goods annually. The company s annual turnover is Rs 1,000 crores (US$220 million). Why do something about HIV and AIDS? Studies show that long-distance truckers are at high risk for HIV and other sexually transmitted infections. Among India s 5 6 million truckers, nearly half work on long-distance routes across the country. Approximately 300,000 long-distance truckers in India are living with HIV. HIV and AIDS interventions for truckers in India have been under state government programs, which lack oversight by a national program. Moreover, most government HIV and AIDS interventions have lacked strategic locations and adequate health services for this high-risk population. To address this problem, the Bill & Melinda Gates Foundation launched the Avahan India AIDS Initiative, a large-scale HIV prevention program, in December This program focuses on the needs of several target groups: sex workers and their clients, men who have sex with men, long-distance truckers, and injecting drug users. We have begun this program because we feel morally responsible for an important stakeholder: the trucker community. Our efforts will continue to address the HIV and AIDS epidemic. D. P. Agarwal, Vice Chairman and Managing Director, TCI
4 36 Case Study: Transport Corporation of India Asked by Avahan to participate in the program, TCI agreed, considering this an opportunity to reach out to one of its key stakeholders, the Indian trucking community. The program TCI s HIV program centers on Project Kavach. Launched in December 2003 and operated by TCI s social arm, the TCI Foundation, this fiveyear project is targeted to around 1.4 million long-distance truckers in nine states (about 30 percent of the country s trucking population and 60 percent of its long-distance truckers). 11 The project is implemented through a chain of Khushi clinics at 17 high-volume transshipment hubs where truckers halt for at least 12 hours. Located along the Golden Quadrilateral the 5,846-kilometer network of highways connecting Delhi, Kolkata, Chennai, and Mumbai these clinics each serve an inflow of 100 truckers a day on average. The clinics also serve the local community, including workers employed at the halt points. The program also uses some nontraditional outlets, such as tea shops, tobacco outlets, and roadside cafes and eateries, to distribute condoms. While interacting with truckers, shopkeepers at these outlets provide background information about HIV and AIDS and the dangers of not using condoms. The program enlists the services of truckers for peer education too. Both the shopkeepers and the truckers involved in peer education referred to as secondary peer educators offer their services voluntarily. 11. Initially the program targeted truckers through services at truck stops and halt points in 15 states. But in 2006 a strategic redesign narrowed the focus to an improved package of services delivered at high-volume truck stops where truckers spend significant time transport hubs that link almost all major national highways in India. Clinics at halt points with smaller inflows of truckers were closed.
5 Case Study: Transport Corporation of India 37 Interventions for truckers Project Kavach has four main components: Clinical management of sexually transmitted infections and related counseling. Behavior change communication. Condom promotion and social marketing. Community mobilization. Because management of sexually transmitted infections is considered an important factor in stemming the spread of HIV, STI treatment and counseling have been a vital part of Project Kavach. To provide such services, the clinics are staffed by 80 qualified doctors, nurses, and counselors (picture 1). Other project efforts are designed around truckers activities. During their halts truckers receive orders and payments, service their vehicles, and transact business with contractors and brokers (agents who book vehicles). The project uses the spare time that truckers have left to share information and educate them on such topics as the risks of unprotected sex and the advantages of using condoms. The Khushi clinics are also equipped to treat general ailments, since trucking hubs, located along stretches of highway outside cities, lack basic medical facilities. Positioning Khushi clinics as general health and STI treatment centers has the added advantage of reducing any hesitance truckers may feel about entering a clinic. Picture 1. Medical officer at a Khushi clinic
6 38 Case Study: Transport Corporation of India Other features of the project are also designed to fit the circumstances of truckers, including their mobility. Innovations for medical tracking A trucker making a first visit to a clinic is issued a Khushi passport, a diary recording details of the trucker s medical history and the diagnosis and any medication given during that visit. The trucker is expected to bring this diary each time he visits a clinic. The diary also contains the addresses of all 17 Khushi clinics in India to encourage the trucker to use their services when traveling in the area where they are located. Each trucker visiting a clinic also has a unique identification number, which helps clinic staff track his medical records in their database. This central database is maintained by the TCI Foundation s national project management unit in Gurgaon, Delhi, which collects the data from each Khushi clinic. The management information system not only allows access to medical records, it also supports analysis providing useful insights into the prevalence of HIV and other sexually transmitted infections and helps in the annual monitoring and evaluation of the program. Treatment and services Each Khushi clinic follows comprehensive clinical operating procedures that were designed by Family Health International and the WHO, based on Indian clinical guidance where available. While registration and consultation at the clinics are free, truckers are required to pay for medicines (priced at cost) to encourage them to take the treatment more seriously. During the consultation each trucker is also counseled on basic facts about sexual health and safety.
7 Case Study: Transport Corporation of India 39 Khushi clinics do not have laboratory services, instead relying on their referral system for these. The project has established links with government laboratories to provide syphilis testing (rapid plasma reagin and Venereal Disease Research Laboratory screening). Rapid HIV testing is conducted at only one project site, that in Neelamangala, Bangalore. Setup and operation of the clinics Setting up Khushi clinics involved a number of steps. The TCI Foundation first had to research trucker long-halt points to identify strategic locations for clinics. At the same time it also had to identify, for each site, a local NGO that had the capacity and willingness to be responsible for a Khushi clinic and carry out behavior change communication. In addition, the foundation had to seek permission from the local State AIDS Control Society to operate in the area. This step was important so as to avoid duplicating interventions, since several halt points have more than one NGO operating through various targeted HIV and AIDS programs. Operation of each clinic has been contracted to an NGO with responsibility for running the clinic, disseminating information, providing referrals, and the like (table 2). The clinic staff, comprising outreach workers, doctors, and nurses, are all full-time employees of these NGOs. The TCI Foundation provides the NGOs the funds to run the clinics. With its national team of 33 professionals, the foundation supervises the work of the NGOs to ensure that they are complying with the minimum standards set for all NGOs participating in the program for truckers. In addition to a static Khushi clinic that serves as the hub of project activities at each halt point, there are tents, mobile vans, and clinics in the premises of brokers and local transporters (picture 2). These satellites were established because a transshipment hub or halt point covers a large area and cannot reach all truckers.
8 40 Case Study: Transport Corporation of India Table 2. Khushi clinics in India Region and clinic NH NGO operating the clinic State Bangalore Neelamangala DTT 4 Bhoruka Charitable Trust Karnataka Hyderabad Autonagar 7 & 8 Bhoruka Charitable Trust Andhra Pradesh Icchapuram 5 BPWT Andhra Pradesh Hubli-Dharwad 4 Bhoruka Charitable Trust Karnataka Jamsola 6 Bhoruka Charitable Trust Orissa Delhi Delhi SGTN 1 Child Survival India Delhi Delhi UP Border 2 CEVA Uttar Pradesh Kanpur 2 Nirman Seva Sanstha Uttar Pradesh Jaipur VIA with JK satellite at intersection at Transport Nagar 8 VATSALYA Rajasthan Agra 2 CREATE Uttar Pradesh Varanasi 2 Jankalyan Maha Samiti Uttar Pradesh Nagpur Mumbai Kalamboli 4 Bombay Leprosy Project Maharashtra Indore 3 Bhartiya Gramin Mahila Sangh Madhya Pradesh Pune Nigdi 4 Seva Dham Trust Maharashtra Nagpur Pardi with satellite at Wadi 6 Indian Institute of Youth Welfare Maharashtra Jamshedpur 33 TSRDS Jharkand Dhanbad 2 & 23 Gram Pradyogik Vikas Sanstha Jharkand Note: NH is national highway number. Source: TCI Foundation. Interventions for the community Besides providing services to truckers, the NGO staff at each site also reaches out to the community and educates the local populace about HIV and AIDS. These activities have been particularly helpful in addressing the social stigma and discrimination associated with HIV and AIDS. The development of interpersonal relations tools customized for the different target groups has helped in making these awareness activities effective.
9 Case Study: Transport Corporation of India 41 Picture 2. Activity aimed at generating HIV and AIDS awareness among long-distance truckers Internal workplace program After launching Project Kavach, TCI began to develop its own workplace policy on HIV and AIDS, with support from the ILO, Delhi. In 2004 the company initiated an HIV program for its workplace. It has begun to create a cadre of peer educators who will share HIV and AIDS information with their colleagues at the workplace and distribute information, education, and communication materials. The company would like to eventually reach out to all 4,000 employees. In addition to its awareness program, the company is funding the cost of antiretroviral therapy for two to three employees.
10 42 Case Study: Transport Corporation of India Partnerships Project Kavach depends on a range of partnerships. The program draws expertise not only from the partner NGOs operating the clinics but also from other Avahan partners: Program for Appropriate Technology in Health (PATH) for effective communication campaigns, Population Services International (PSI) for social marketing of condoms, Family Health International (FHI) for medical training, and CARE for community involvement (figure 3). Each of these provides their services in the transshipment hubs serving the trucking population. The TCI Foundation provides infrastructure such as office space and equipment Figure The Kavach model Avahan, Bill & Melinda Gates Foundation Financial, strategic, and technical support Technical partners (FHI, PSI, PATH, CARE) Implementing partner NGOs at all clinic locations Technical support for each of the program components Implementation support for field activities of the project Behavior change communication Clinical management of STIs Condom promotion Community mobilization
11 Case Study: Transport Corporation of India 43 through its regional offices (Pune and Bangalore). And Avahan provides funding for medicines and for staff salaries (for the TCI Foundation and partners). As noted, the TCI Foundation supervises the work of the partner NGOs to ensure quality of implementation and efficiency of service. The foundation s staff is also responsible for networking and coordinating the program with the other Avahan partners. The project has worked to build the capacity of the NGOs through training programs to ensure that these organizations can continue the fight against HIV and AIDS even after the project ends. To further decentralize the program, steering committees made up of local brokers, truck owners, and truckers are being set up to form important nodal points for projects in the local communities. Funding Avahan of the Bill & Melinda Gates Foundation is providing US$8 million for the five-year program. The TCI Foundation is exploring a strategy for ensuring that the program can be self-sustaining after Outreach The project s outreach through communication, condom marketing, and treatment involves impressive numbers. Consider the achievements of the project s team of 197 outreach workers and 942 secondary peer educators: On average the team has made 63,000 effective contacts monthly through one-on-one and group discussions.
12 44 Case Study: Transport Corporation of India By March 2006 the team had made more than one million contacts with truckers alone. The project s condom marketing efforts have been extensive: The project has set up 979 nontraditional condom outlets nationwide. Between January 2005 and March 2006 outreach workers, condom outlets, clinics, and peer educators distributed 706,250 condoms. The record of treatment provided by clinics is similarly impressive. Between January 2005 and March 2006: Clinics provided treatment of sexually transmitted infections for 4,000 people a month on average, and for a total of 42,906 people. Of these, 35,059 (82 percent) were truckers. The rest were local shopkeepers, mechanics, vendors, and others in the local population. Clinics provided treatment of general ailments for 9,000 people a month on average, and for a total of 92,053. Of these, 64,488 (70 percent) were truckers. Lessons learned The TCI Foundation monitors Project Kavach by periodically meeting with its partner NGOs to discuss the progress of their interventions and areas of possible improvement. This regular monitoring, considered one of the strengths of the program, has identified useful lessons.
13 Case Study: Transport Corporation of India 45 Key success factors Wide network of implementing partners. The TCI Foundation s success in implementing the HIV program on such a large scale is due largely to the network of NGOs that form the backbone of the project. Besides outreach, this network provides the program with technical support and local knowledge. Location of clinics. The location of the clinics along highways not only helps fill the gap in medical services for truckers, it also leads to a big inflow of patients, which has helped the program acquire a national reputation. Diverse expertise from other Avahan partners. Project Kavach has been able to take a holistic approach to delivering services because it can draw on the diverse expertise of other Avahan partners. Key challenges Sensitizing other industry stakeholders. TCI has been seeking partnerships with other companies that also interact with the trucking industry on a large scale, including oil and gas companies with gas stations along the highways. But it has found that many companies have not yet realized the enormity of the HIV and AIDS problem, its repercussions, and the high cost of inaction. The company is therefore conducting advocacy efforts through industry bodies and with individual companies to sensitize businesses to the issue. Behavioral change. Truckers repeatedly exposed to the same information experience message fatigue. In addition, repeated interventions targeted at the trucking community have resulted in negative branding, stigmatizing truckers as people who practice
14 46 Case Study: Transport Corporation of India unsafe sexual behavior. The program is therefore devising new forms of communication to increase its acceptability to the trucking community. One innovation, Magnet Theater, involves truckers themselves as the protagonists in theater performances. In addition, the TCI Foundation has found that efforts to change behavior may not be entirely successful unless they simultaneously address such factors as harsh working conditions and exposure to a high-risk environment. Other lessons learned Payment as a way to create ownership. A key lesson from the program is that when truckers pay for their medication, they develop a sense of ownership for the entire treatment process and take their treatment more seriously. Importance of easy access to services. The TCI Foundation observed that truckers rarely leave their halt points to go into the city to use medical facilities. Khushi clinics, located at trucker halt points, have been successful because they provide easy access. Myths about HIV and AIDS. Many myths and misconceptions about the spread of HIV persist, leading to unsafe behavior among truckers. For example, many truckers practiced unsafe sex with their male cotravelers because they believed that HIV does not spread through sex with men. The program has therefore focused on addressing misconceptions through its information, education, and communication material and sessions.
15 Case Study: Transport Corporation of India 47 Future plans The TCI Foundation is exploring several plans and ideas for making Project Kavach more effective: Strengthening links with testing and treatment facilities around each clinic so as to develop a strong referral network. Enabling each Khushi clinic to undertake HIV testing. Building a mechanism to track truckers movements. The project now has no way of ensuring that truckers needing further treatment would return to a clinic (and truckers often lose their Khushi passports). Documenting the lessons and achievements of the program to help in developing a future strategy. As part of the efforts to make the project more effective, it will be important for the TCI Foundation to evaluate the project s impact and the cost and effectiveness of its interventions.
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subset: commoncrawl


text:
Naturalizer Drake Pump
Sorry, this item is sold out!
Looks like you've got more shoe shopping to do - have fun!
Looks like you've got more shoe shopping to do - have fun!
Item # 334625
Pump up your looks in this classic Mary Jane pump from Naturalizer. The Drake features brogue detailing for a trendy look that you can wear with anything.
- Faux leather upper with brogue perforations
- Adjustable Mary Jane straps
- Almond toe
- N5 comfort cushioned insole
- 2½" covered heel
- Synthetic sole
- Imported
- View more Naturalizer
By: tiptoes
Location: DFW, TX
January 19, 2016
Too Cute Not To Buy
"My job requires me to do more walking and driving than before so I was seeking a comfortable but cute shoe. The Naturalizer Drake Pump is comfortable although I had to put pads at the ball of my foot for extra comfort. The heel height is perfect for walking.I would've given it a 4 but I had to add to the shoe to achieve the right level of comfort."
By: anna10
Location: Raeigh
January 05, 2016
Good shoe
"Comfortable, heel was a great height for me. Looked great with pants or dress"
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text:
Trade and investment topics
Trade agreements
innovationXchange is DFAT's development innovation hub.
To help Australians avoid difficulties overseas, we maintain travel advisories for more than 170 destinations.
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Trade Talk brings you a selection of the latest trade news from Australia and the world.
16 February 2017
International and domestic visitors have contributed a record $116.7 billion to the Australian economy in 2015-16 according to Tourism Research Australia's State of the Industry report released last week. The results show strong headway towards the Tourism 2020 target set jointly by industry and government to boost overnight visitor spending to between $115 billion and $140 billion by 2020.
The Australian Government launched the Cyber Security Industry Capability Report aimed at international businesses and investors this week. The report highlights Australia's strengths and capabilities in combating the growing threat of cyber-attacks and profiles innovative Australian companies making a valuable contribution to global cyber resilience. The report's release coincides with Austrade leading a cyber security trade mission to the world's premier global cyber security conference in San Francisco this week.
Chinese residents made a record number of visits to Australia in 2016 according to figures released on Monday by the Australian Bureau of Statistics. Short-term trips from China have grown from 500 in 1976 to 1.2 million in 2016 making it the country with the highest visitor growth rate over the last 40 years. China has almost caught up to New Zealand as our largest source of visits.
The WTO's latest World Trade Outlook Indicator suggests that global trade growth will continue to build moderately in the first quarter of 2017 having strengthened in the final quarter of last year. The WTO's "momentum gauge" draws on solid gains recorded in trade-related indicators including air freight, automobile sales, export orders and container shipping in recent months.
The soon-to-be-in-force Trade Facilitation Agreement that could boost the global economy to the tune of up to one trillion dollars each year is the centerpiece of a handful of recent achievements, WTO Director-General Roberto Azevêdo said in a speech to the Confederation of Indian Industry in New Delhi this week.
Australians enjoy a standard of living that relatively few people around the world enjoy, yet we still face challenges, Reserve Bank of Australia Governor Philip Lowe said at the A50 Australian Economic Forum last week. Reinvigorating productivity growth and how best to capitalize on the economic development of the Asian region were two of the central challenges identified.
The IMF reflects positively on the resilience of the Australian economy and strong policy frameworks in place in its report on Article IV Consultations with Australia published on 9 February. The report also commended Australia's commitment to open trade, foreign investment and recent innovation-enhancing reforms.
IP Australia is at the forefront of technology innovation by becoming the world's first national intellectual property agency to integrate trade mark image recognition technology into its search functions. The new technology mimics human problem solving to simplify the process for SMEs and entrepreneurs to protect their logos and brands by superseding logo search by descriptions.
The very first shipment of fresh Australian eggs has cracked the South Korean market following the two countries working closely together to agree on market access protocols, the Department of Agriculture reported this week. The South Korean Government has applied a Tariff Rate Quota of 35,000MT with a zero tariff on eggs until at least 30 June 2017.
Last year almost 267 tonnes of Aussie eggs went overseas, worth $2.4 million. Top markets by value were Thailand, Hong Kong and the US. A further 299 tonnes were exported without their shells, to Hong Kong and New Zealand.
Kununurra, WA, 20 February
Darwin, NT, 21 February
Little Bay, NSW, 3 March
Find out how you can take advantage of Australia's FTAs with China, Japan and Korea at these interactive seminars involving a keynote speech by Assistant Minister for Trade Keith Pitt and sessions run by officials from DFAT, Austrade and other relevant government agencies.
Newcastle, NSW, 20 February 2017
With the help of a Free Trade Agreement Training Provider Grant, the HunterNet Group Training Company will deliver this seminar on the China-Australia Free Trade Agreement. Sessions will focus on understanding the Chinese market and how ChAFTA can help.
Adelaide, SA, 20 February 2017
Business SA's FTA training sessions are developed and delivered by industry experts with extensive exporting experience in China, Japan and Korea and are targeted towards SMEs, export managers, international sales and marketing specialists and logistics and procurement specialists. The sessions will cover the essential elements of FTAs, including tariff classifications and preferential tariff schedules, rules of origin and certificates of origin. This event will also be held in Port Lincoln on 22 March.
Multiple Cities, 6-10 March
Minister for Trade, Tourism and Investment Steven Ciobo will lead the second IABW. It will showcase Indonesia's diverse commercial opportunities in five target sectors: the agrifood supply chain – equipment and technology, fintech services and technologies, vocational education and training, water and sustainable urban design, and tourism destination development and promotion. Each sector will offer its own seminars, roundtables, site visits and opportunities to meet and network with Indonesian business, industry and government.
Sydney, NSW, 16 March
This year's #DestAus17 will bring together top executives from Tourism Australia and leading international companies to focus on the top global megatrends defining travel in 2017; how Tourism Australia is tapping into high-yield international markets to increase the tourism spend; how global political, economic and demographic trends will affect Australian tourism; the latest travel insights from internet search tools, and key factors in growing demand from Asia's expanding middle class.
Visit the DFAT trade website for more on Australian trade, including FTA updates, the latest trade statistics and the Trade Talk archives.
Trade Articles sourced from non-Australian Government sources do not necessarily reflect the views of the Australian Government.
Trade Talk brings you a selection of the latest trade news from Australia and the world.
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