text: Department of Public Health http://hdl.handle.net/10523/288 Public Health is the art and science of preventing disease and injury, prolonging life, and promoting health through the organised efforts of society. 2017-02-25T15:51:15Z Child exposure to second-hand smoke within "private spaces"- Comparing survey data with photographic evidence http://hdl.handle.net/10523/6893 Child exposure to second-hand smoke within "private spaces"- Comparing survey data with photographic evidence 2016 Gurtner, Marcus ABSTRACT There is a restricted range of non-survey research on child exposure to second-hand smoke (SHS) within 'private' spaces - i.e. homes (inside and outside) and personal vehicles. The available evidence has typically resulted from survey and observation-based investigations. Both methods are limited in their capacity to adequately document contextual information, necessary to enrich the understanding of these exposures. This thesis appears to be the first study to investigate child SHS exposure within 'private' spaces using photographs captured by automated wearable cameras. The photographic evidence was collected as part of the Kids'Cam study: one of the first studies in New Zealand and internationally to use automated wearable cameras to collect data of what can be seen by children. Raw survey data from the 2014 ASH (Action on Smoking and Health) Year 10 Snapshot survey (n= 31,020) and the 2014 HPA (Health Promotion Agency) Youth Insights Survey (YIS) (n= 2,919) were analysed alongside the Kids'Cam photographs. This allowed the utility of the photo data to be assessed. The Kids'Cam sample used was 140,818 photos which were captured during 669 hours in 102 days by 34 children (Māori, Pacific and New Zealand European) living in households with smokers. When screened, 99 tobacco-related incidents were identified, 62 of which were of tobacco-related paraphernalia only; tobacco pouches, loose tobacco, cigarette packets, cigarettes, rolling papers, filter tips, and cigarette butts. Only two incidents of in-vehicle smoking were photographed by single New Zealand European and Pacific participants. Māori participants photographed indoor (0.26 incidents/day) and outdoor (0.24 incidents/day) home-based smoking at the highest rates (incident/day). In both surveys, Māori were significantly (p < 0.05) more likely than all other ethnic groups to report at least one day of home-based SHS exposure during the previous week (54% HPA, 52% ASH). In the 2014 HPA YIS, females were statistically (p < 0.05) more likely to have been reported smoking around children inside of their homes during the previous week. In the Kids'Cam data, females were most likely to be photographed smoking by the Kids'Cam participants in each type of the 'private spaces'. A total of 18 adults were photographed smoking, of which 13 (72.2%) were female and five (27.8%) were male. The Kids'Cam photos revealed that participants encountered tobacco paraphernalia more frequently than smoking. The photographs suggest that parents were either unaware of the harm posed by tobacco-marketing and paraphernalia, or discounted paraphernalia as being an influential driver toward smoking. The photo data is advantageous in that it adds to the existing body of knowledge by offering insights as to the insidious nature of tobacco, supplementary to the data derived from surveys or field-based observations. The main disadvantage of this study is the small sample size. Time restrictions allowed for the photo data from only 34 participants to be screened. Within this, there was a high level of inter-participant variability with respect to the quality and quantity of the captured photographs. This limited the extent to which meaningful comparisons could be made within the Kids'Cam sample, and with the two sets of survey data. The findings from this thesis strongly support the need to implement plain packaging and in-vehicle smoking bans within New Zealand. This is imperative for reducing the tobacco-related harm of children. The need to allocate additional funding for mass media campaigns is also discussed. 2016-11-07T01:46:28Z Behind the front desk: A Critical Discourse Analysis of the talk of General Practice Receptionists about health inequities http://hdl.handle.net/10523/6822 Behind the front desk: A Critical Discourse Analysis of the talk of General Practice Receptionists about health inequities 2016 Manhire-Heath, Rowan Kathleen General Practice Receptionists (GPRs) are an under-researched and undervalued group of healthcare workers, both in Aotearoa/New Zealand and internationally, evidenced by the limited data on—and research involving—GPRs. As such, their influence on a patient's experience within the primary healthcare system is unknown. This research explores the discursive patterns of a small group of GPRs within the Wellington region of Aotearoa/New Zealand to discover how GPRs talk about—and represent—health disparities. Eight in-depth semi-structured interviews were conducted, guided by Social Constructionism, Decolonising Theory and Kaupapa Māori research principles. Through a Critical Discourse Analysis of the interview transcripts, three reoccurring patterns of discourses emerged that may have implications for the way Māori patients are viewed and treated. These were: discourses about the social determinants of health; discourses about Māori culture and behaviour; and discourses of egalitarianism. These findings suggest the impact of limited training opportunities for GPRs and highlight the need for anti-racism education to be accessible and formally embedded for this group of frontline health workers. Better recognition of the role GPRs play in the quality of a patient's health journey is needed and further research into the implications of these findings is recommended. 2016-10-09T20:11:38Z Does the sport-related food environment support children's right to health? http://hdl.handle.net/10523/6730 Does the sport-related food environment support children's right to health? 2016 Smith, Moira Beatrice Under the UN Convention of the Rights of the Child (UNCRC), children have the right to health and live in conditions that support that right, including a healthy food environment. However, a substantial proportion of the child population in New Zealand bear the burden of diet-related chronic conditions, especially overweight and obesity, type 2 diabetes and dental caries, suggesting that not all New Zealand children's rights are being realised. Children's dietary patterns are shaped by physical, socio-cultural, economic and political elements of their food environments. Food is strongly associated with sport. Consequently, sport and sport settings constitute an important part of children's food environments. However, little is known about how children and parents view the New Zealand sport-related food environment, and how well it supports children's right to health. This study aimed to understand the nature of the sport-related food environment from children's and parents' point-of-view and their opinions on it, and to determine its compliance with, and reasons for any breaches of, UNCRC. Children (n=82) and parents (n=32) were purposively selected from football, netball and rugby clubs in Wellington, New Zealand, and given cameras to record the food related items they associated with sport. The photographs were used in focus groups to determine children's and parents' views on the sport-related food environment. The data were analysed using thematic analysis, guided by the Analysis Grid for Environments Linked to Obesity framework, and contextualized using a child right's approach. On balance, children and parents report the sport-related food environment in New Zealand is obesogenic. It would appear that the nature of the New Zealand's sport-related food environment is such that children's rights to healthy food and to the availability of nutrition information are not realised, children are not adequately protected from exploitation and harm as they entitled to, and that it does not support parents in meeting their responsibilities in providing a healthy food environment for their children. Such breaches of children's rights indicate that the decisions made within the sport-related food environment prioritise economic factors and food industry self-interest over children's best interests. As such, the New Zealand sport-related food environment does not support children's right to health. Improving children's sport-related food environment requires a comprehensive approach involving a range of interventions, and underpinned by UNCRC so that the decisions made within it are weighted in favour of children's health and well-being. As signatories to UNCRC, governments have international legal obligations to implement all necessary measures to respect, protect and fulfil children's rights. Accompanied by global guidance, such leadership would support parents, sports coaches, clubs and organisations, and health professionals and other civil society members who also have responsibilities to children in this arena. Sport is a global phenomenon and it would appear that the New Zealand sport-related food environment, and children's and parents' views on it, are similar to other countries. Thus, the findings of this study may be relevant to other governments, and to sports clubs and sporting organisations internationally. 2016-08-09T21:09:59Z Making sense of Stomach cancer Inequities in Aotearoa New Zealand http://hdl.handle.net/10523/6681 Making sense of Stomach cancer Inequities in Aotearoa New Zealand 2016 Signal, Virginia Claire Background Stomach cancer is an important disease for Māori in Aotearoa New Zealand. Māori are more likely to be diagnosed with stomach cancer than non-Māori and have poorer survival. The higher incidence in Māori can be attributed to differential distribution of risk factors. Cancer survival, though, is an indicator of the access to and quality of cancer care with ethnic differences in survival providing a marker of the equity of health care delivery. Objectives To investigate: Quantitative Phase 1. Patient, disease, treatment, health care access and outcome characteristics of a cohort of patients with stomach cancer. 2. Whether there were Māori/non-Māori differences in treatment timeliness, quality and quantity. 3. If differences exist, how these differences contributed to Māori/non-Māori stomach cancer survival. Qualitative Phase 4. What key informants identify as issues for stomach cancer treatment in New Zealand, with a focus on Māori. 5. The interventions key informants identify that may improve access to, and quality of, stomach cancer treatment in New Zealand. Methods All Māori diagnosed between January 2006 and December 2008 were identified from the New Zealand Cancer Registry and compared with a randomly-selected equal number of non-Māori. Clinical data were obtained through a clinical notes review. Survival data were obtained from the national mortality database. Characteristics and treatment of Māori and non-Māori cohorts were compared using age- and sex-standardised prevalence rates. Cancer-specific mortality hazard ratios were sequentially adjusted for demographic factors, disease factors, patient comorbidity, and health care access factors to assess their contribution to survival disparities. Fifteen key informant interviews were held to investigate those points of the treatment pathway that the quantitative findings suggested were inequitable for Māori. Results 172 Māori and 163 non-Māori with stomach cancer were compared. Stage and grade distributions were similar between the ethnic groups. Māori were more likely to live rurally and in highly deprived quintiles, and had higher prevalence of comorbidity than non-Māori. Māori were more likely to be diagnosed with tumours located in the distal stomach (43% Māori, 26% non-Māori, p =<0.05). Māori and non-Māori stage I-III patients received similar rates of surgical resection. Māori were less likely to have surgery performed by a specialist surgeon (38% Māori, 79% non-Māori, p<0.01), and less likely to be treated in a main centre (43% Māori, 83% non-Māori, p<0.01). After adjusting for a range of factors Māori appeared to have 30% poorer survival (Hazard ratio 1.30, 95% CI 0.96-1.76). Key informants indicated that inconsistent delivery of cancer services, especially impacting on smaller, less well-resourced DHBs, was the primary barrier to equitable stomach cancer treatment. Recently implemented health systems initiatives are expected to standardise care nationally, however a range of further interventions, particularly focussed on better addressing regional care, communication between services and comorbidity, were identified. Conclusion The findings of this thesis suggest that New Zealand's health care system delivers better cancer care to non-Māori in a number of respects. Achieving equitable care for Māori will require a variety of interventions along the stomach cancer pathway that combine health system level, health care process level and patient level factors. 2016-07-08T04:06:05Z Do young adults make informed choices about smoking? http://hdl.handle.net/10523/6680 Do young adults make informed choices about smoking? 2016 Gray, Rebecca Jane When lobbying against tobacco control policies, tobacco companies have claimed that people who smoke make an "informed adult choice". Although in the past most smokers were children when they started to smoke, in recent years smoking uptake has increasingly occurred among young adults. Whilst it is generally considered that children cannot make informed choices about whether to start smoking, the tobacco industry's logic suggests that young adults can and do. This thesis reports on mixed methods research investigating how an informed choice about smoking can be defined, and whether people who take up smoking as young adults make an informed choice to do so. Informed choice is defined differently when applied to health related-decisions in a medical context, compared with a commercial context. Individuals are required to demonstrate competency and understanding of risk to their medical practitioner before agreeing to a medical procedure. By contrast, individual consumer choices are generally considered to be informed as long as they have access to relevant information and have not been misled or deceived. People's use of products that are hazardous to their health may therefore be framed as their own responsibility. Neoliberal ideas about personal freedom and responsibility have become popular in Western political discourse since the 1980s. The tobacco industry initially denied or obfuscated the link between smoking and health risks. However, since this became no longer tenable, tobacco industry lobbying has increasingly invoked ideological arguments about choice. An analysis of internal industry documents showed that "informed adult choice" statements are used strategically by industry lobbyists. They oppose tobacco control regulation on the grounds that it would limit individual choice, and deny responsibility for harm on the grounds that smokers are exercising their informed choice when they smoke. This research was initially designed around a framework that proposes four levels of risk awareness that a person should demonstrate in order to be adequately informed about taking up smoking (general and disease-specific awareness, understanding of the severity and probably of risks and acceptance that the risk apply personally). Evidence about some health risks associated with smoking has been highly publicised over recent decades. Therefore the idea that all adults are now aware of risks has some plausibility. However the risks are numerous and complex, and smokers' risk acceptance is influenced by cognitive and contextual biases. Full awareness, understanding and acceptance are therefore less certain. Two original studies investigated informed choice about smoking among young adult New Zealanders aged 18 to 25 years. In the first study, fifteen in-depth qualitative interviews with young adults who had started smoking since the age of 18 (the legal tobacco purchase age) explored risk awareness, risk acceptance and participants' thinking about smoking now and at the time they developed a regular smoking pattern. Structured and thematic analyses of these interviews showed that participants initially avoided personalising risks because they saw smoking as a short-term activity unique to their current life phase. In many cases they had passively adopted smoking behaviour without consciously or deliberately deciding they wanted to become smokers. Despite having had a general awareness that smoking caused health problems, participants reflected that they had not fully understood what those risks entailed before they started smoking. Addiction was particularly difficult to understand without personal experience. Older participants described an upsetting transition from assuming that they were psychologically strong enough to resist addiction to realising that quitting was difficult for them. Younger participants and non-daily smokers were still confident that they could control the amount they smoked and quit once it no longer appealed. The study's findings indicated that factors other than risk awareness limited young adults' exercise of informed choice. These included environmental influences and use of alcohol, lack of conscious decision-making, and underestimation of addiction. These factors were added to an updated informed choice framework. In the second study, an online survey of 522 18 to 25 year old New Zealanders, including 185 smokers, aimed to quantify how informed young adults were about different levels of smoking-related risk and how prevalent certain barriers to informed choice were. Most respondents could, without prompting, name at least one health risk related to smoking. They gave, on average, accurate estimates of the loss of life due to smoking. However, respondents' detailed awareness of specific risks and their severity was lower. Addiction was particularly underestimated. Those who smoked or were susceptible to smoking were more prone to impulsive and risk-taking decision making, had higher exposure to smoking in their social environments, and took many of the health risks less seriously. A summary of smokers' responses to questions addressing seven levels of informed choice showed that on average they were probably not informed on five out of seven levels, and definitely not informed for three of the seven levels. The study's findings suggest that young adults' ability to exercise informed choice about smoking is limited by their short-term focus, the mixed messages and competing information they receive about smoking and its risks; and the ubiquity of tobacco in their social environments. Because young adults value a sense of control, they wish to see their smoking as an informed choice and may accept the tobacco industry's argument, at least initially. However once they have some experience with smoking and its harms, they consider their earlier actions as uninformed. Young adults in both the qualitative and quantitative studies became less sure that they were well informed after participating in the research, indicating that they had not thought in such detail about smoking-related risks before. The study's major implication is that information alone is not likely to lead to informed choices, particularly given young adults' low regard for their risk of addiction and high likelihood of starting to smoke without giving the potential consequences serious consideration. Therefore, environmental interventions addressing availability of tobacco are likely to be needed if young adults are to make fully informed choices about whether to take up smoking. 2016-07-08T02:59:18Z Individual and collective action for healthy rental housing in New Zealand: an historical and contemporary study http://hdl.handle.net/10523/6627 Individual and collective action for healthy rental housing in New Zealand: an historical and contemporary study 2016 Chisholm, Elinor Substandard, insecure, and unaffordable housing affects health, contributing to the spread of infectious disease, susceptibility to respiratory illness, and to feelings of stress and anxiety. In New Zealand, people who rent are most likely to experience health problems related to housing. This study explores the connections between power and housing as social determinants of health by investigating the ability of New Zealand tenants to individually and collectively represent their interests in order to obtain healthy housing. The first part of the study is based on archival records and chronicles the five key phases of New Zealand tenant protest, during which tenants organised for affordable, secure and quality housing through political advocacy, tenant support services, and direct action. Tenant protest groups worked for rent controls in 1916 and 1920, against evictions during the Depression, for better quality and lower rents in the 1970s, against market rents for state housing in the 1990s, and against the redevelopment of state housing communities in the 2010s. Such groups helped individuals retain, gain or improve their housing, and contributed to policy and law change that helped people access healthy housing. However, tenant groups faced common challenges which meant that their actions were small scale and intermittent. In addition, state promotion of homeownership meant tenants were more likely to try to leave the rental sector rather than work towards its improvement. In discussing the results, I draw on Albert Hirschman's exit-voice framework, Kemeny's housing typologies, and the literature on collective action and social movements. The second part of the study consists of a survey of tenants and interviews with tenant advocates, which explore how tenants are able to represent their interests at an individual level, in relation to their landlord or the courts. Key issues facing tenants were insecurity, affordability, and poor quality housing. When tenants were able to represent their interests, often with the assistance of a tenant advocate, they could improve their housing. However, tenants often chose against representing their interests due to a lack of knowledge of or confidence in asserting their rights, as well as the high costs of doing so in terms of time and effort, the experience that reporting housing problems does not lead to their resolution, and the fear of risking their tenancy. In discussing the results, I draw on Hirschman's exit-voice framework and Steven Lukes' work on hidden dimensions of power. This thesis shows that tenant representation can support health by helping tenants access secure, affordable, and quality housing. But tenants are limited in their ability to represent themselves. The health disadvantages of tenants are inextricably linked to their power disadvantages. At an individual level, housing insecurity makes asserting their rights, as the legislation requires them to do, a risky endeavour, especially for low-income people. At the political level, group representation by tenants is limited by resource constraints and policies that make home-ownership the rational option for anyone who can afford to. The thesis makes the case that improving tenant health requires interventions that account for power disparities, and suggests that tenants are important allies in working towards healthier housing. 2016-06-24T02:53:17Z Children, Social Media, and the Trouble with "Bullying": A Child-Centred Investigation of Definitions http://hdl.handle.net/10523/6621 Children, Social Media, and the Trouble with "Bullying": A Child-Centred Investigation of Definitions 2016 Canty, Justin Blade Bullying troubles parents, teachers, and children themselves. The emergence of bullying in children's use of social media, often referred to as cyberbullying, has heightened concern for children's social and emotional wellbeing. Bullying is troublesome in the context of how it is defined and identified in children's social interactions with peers. The "trouble" with bullying for this thesis is that the common definitions and models of bullying are adult-generated and children's perspectives are often missing in existing bullying literature. I have developed a child-centred approach to deconstruct assumptions in adult-generated definitions of bullying. I argue that marginalisation of children's perspectives is a problem and present one approach to redressing the balance. This thesis examines how children define bullying as a sense-making activity in the context of talking about their experiences of social media. It focuses on 11 – 13 year olds as a distinct social and emotional developmental stage, and a cohort for whom social media is becoming normal in their social world. Drawing on standpoint theory, social work theories, and childhood studies as a foundation, I developed a modified child-centred standpoint theory to critique the existing literature. The integrative research design I developed, including theoretical and analytic framework, supported an analysis of children's methods for defining bullying to address this gap. The rich multimodal data set for this study was recorded at three schools in Wellington, New Zealand, designed to be consistent with ordinary classroom activities. The T-shaped analytic framework applies constructivist grounded theory for cross-sectional analysis of the data set, and ethnomethodology and membership categorisation analysis for granular analysis at key points. My analysis revealed a distinctive interactional approach to making sense of bullying in participants' accounts, in contrast with existing adult-generated definitions focused on behaviour or personality. Out of this analysis, I have developed a child-centred interactional model for defining bullying. This emergent model demonstrates the orderliness in children's methods for defining bullying in the broader context of interactions that range from the playful to the conflictual and hurtful. This thesis offers new theoretical and methodological contributions to understanding this complex social phenomenon by placing children's knowledges at the centre. 2016-06-23T02:44:42Z Cancer in the Context of Severe Mental Illness in New Zealand: An Epidemiological Study http://hdl.handle.net/10523/6574 Cancer in the Context of Severe Mental Illness in New Zealand: An Epidemiological Study 2016 Cunningham, Ruth Background Experience of severe mental illness is associated with poor physical health and premature death. This issue has received little research attention in New Zealand. This thesis explores the burden of cancer amongst people with severe mental illness in New Zealand. Aims This thesis aims to answer four questions: 1. Is cancer an important cause of morbidity and mortality among adults living with severe mental illness in New Zealand? 2. Is cancer contributing to differences in health outcomes between people with severe mental illness and others in the population? 3. What are the factors that are contributing to any differences in cancer outcomes between people with severe mental illness and others in the population? 4. Does the relationship between mental illness and cancer vary by mental health diagnosis or cancer type? Methods Recent contact with secondary mental health services was used as a proxy for experience of severe mental illness. Anonymised national data on secondary mental health service contacts for adults aged 18-64 (2001-2010) were linked to cancer registrations and mortality records (2006-2010). Annual cancer incidence and mortality rates among people in contact with mental health services in the five years prior to cancer diagnosis/death were estimated, and standardised for comparison with annual rates for the New Zealand population. People diagnosed with breast and colorectal cancers in 2006-2010 were identified. Cancer-specific survival was compared for recent mental health service users and nonusers using Cox regression. The contribution of cancer stage at diagnosis, deprivation and physical comorbidity to survival differences were explored for people with diagnoses of schizophrenia and bipolar disorder (Group A) and others in contact with mental health services (Group B). Results Nearly two thousand (1876) cancers occurred over five years among people with a history of recent mental health service use. The standardised incidence of cancer was similar in this group and the general population [SIR 1.03 (95% CI 0.98-1.08)], while lung cancer was more common [SIR 1.98 (1.73-2.26)] and prostate cancer less common [SIR 0.66 (0.54-0.8)]. Mortality from all cancers combined was higher among people in recent contact with mental health services compared to the general population [SMR 2.21(2.07-2.37)]. Of 8762 and 4022 people with breast and colorectal cancer respectively, 440 (breast) and 190 (colorectal) had recent contact with mental health services. After adjusting for demographic confounders, the risk of death from breast cancer was increased for Group A [Hazard Ratio (HR) 2.55 (1.49–4.35)] and B [HR 1.62 (1.09–2.39)], and from colorectal cancer for Group A [HR 2.92 (1.75–4.87)], compared to others in the population. Later stage at diagnosis contributed to survival differences for Group A, and comorbidity contributed for both groups. Fully adjusted HR estimates were breast: Group A 1.65 (0.96–2.84), B 1.41 (0.95–2.09); colorectal: Group A 1.89 (1.12–3.17), B 1.25 (0.89–1.75)]. Conclusions Cancer diagnosis overall was equally common, and the risk of lung cancer was higher, among people with severe mental illness compared to the general population, while cancer mortality was more than doubled. Commonly used methods can, however, result in biased underestimation of cancer incidence. Survival disparities between people with mental illness and others in the population were evident for both breast and colorectal cancers, and related to the high burden of comorbid physical illness, and late stage at cancer diagnosis (for Group A only). Interventions to reduce tobacco use and improve cancer detection and care have the potential to improve physical health in those with experience of mental illness. 2016-06-17T02:21:40Z


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A highly unusual performance in 10 parts from cellist Honsinger and pre-existing media manipulist Simonini that falls between radio art, music theatre, and the inexplicable
Honsinger, Tristan & Massimo Simonini
Call Me Us
Label: I Dischi di Angelica
Released in: Italy
"Cellist Honsinger and pre-existing media manipulist Simonini with a piece that falls between radio art, music theatre and... and what? A highly unusual performance in 10 parts that deploys its materials sparingly and intelligently and, through a combination of skill, spontaneity and ambiguity, arrives at something seemingly too controlled and precise to be improvised, but too complex and wilful to have been composed. In a world of its own; this is confident, eccentric, and highly musical. SimoniniÕs choice, use and development of both plundered sources and real time manipulation is masterful. A one-off."-Chris Cutler, ReR Megacorp
At The Squid's Ear!
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Shipping Weight: 5.00 units
Quantity in Basket: None
Label: I Dischi di Angelica
Catalog ID: IDA025
Squidco Product Code: 11870
Format: CD
Condition: New
Released: 2009
Country: Italy
Packaging: Jewel Tray
Recorded live (without audience) by Vincenzo Vasi on July 16-17, 2003 at Teatro Petrella, Longiano, Italy.
Tristan Honsinger-cello, voice
Massimo Simonini-records, CDs, tapes, voice
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Track Listing:
1. Allora 10:58
2. Swampy E Ritorna 10:23
3. Comincia da Mercurio 11:48
4. L'Arena 1:48
5. Una Pesca, Per Vostra Gola 6:45
6. Page Comes of Age 9:49
7. Tu 2:22
8. Fresh in the Sense of 10:57
9. Daily 5:10
10. Nostro Karma 9:01

subset: commoncrawl


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63 A AC Power Connectors Datasheets
from Lapp Group
EPIC ® CEE High-Performance Watertight Straight Connectors. Characteristics: Solid brass rounded socket contacts provide easy insertion. Incorporates a very thick self-extinguishing body and non-slip grip, cable entry with a screw-in cable gland, an internal saddle-clamp strain relief, and a... [See More]
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from RS Components, Ltd.
Hypra series plugs and sockets. Protection index IP44 and IK09. Current Rating = 63A. Pole Format = 3P+N+E. Plug/Socket = Plug. Voltage Rating = 380 - 415 V ac. Colour = Red. IP Rating = IP44. Gender = Male. Body Orientation = Straight. Minimum Operating Temperature = -50 °C. Maximum Operating... [See More]
- Current Rating: 63A; 63A
- Poles: 3P
- Voltage Rating: 250V; 380 - 415 V ac
- Grounding: Standard
from Leviton Manufacturing
63 Amp, 250 Volt, IEC 309-1 & 309-2, 2P, 3W, Inlet International-Rated Pin & Sleeve Receptacle, Industrial Grade, IP44, Splashproof - Blue [See More]
- Current Rating: 63A
- Gender: Plug
- Connector Type: IEC
- Applications: Industrial


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New Web Hosting Sign-Ups and Sales
This project received 3 bids from talented freelancers with an average bid price of $163 USD.Get free quotes for a project like this
Project Budget$30 - $250 USD
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Project Description
We operate a 15+ year reputable web hosting business and need a freelancer or sales associate who can generate at least 5 valid web hosting sign-ups from the USA, Canada, or western Europe. Sign-ups MUST be actual, paid customers of our web hosting services. Furthermore, these customers must be active for 30 days on our network. These sign-ups MUST NOT be fraudulent nor duplicates. In a separate PM, you must explain your strategies on how you will obtain these legitimate sales.
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Create an Account - Increase your productivity, customize your experience, and engage in information you care about.
Event Volunteering
Event volunteers lead or assist with public programs sponsored by the City of Hyattsville. Event volunteering is an opportunity to learn new skills and meet new people while providing a public service. Volunteers must be 14 years of age or older. They may be tasked with event set-up and clean-up; staffing information booths, games & contests; information distribution, and having fun!


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Environment , Youth , Education , Environment & Conservation , Stewards , University , North Cascades , Stewardship , Youth Program , Sustainability , , , , Ver más
North Cascades Institute
Por el momento no tenemos ninguna oportunidad de voluntariado, trabajo o eventos.
Ingresa o regístrate para enterarte cuando nuevos avisos o eventos sean publicados!
Sobre nosotros
North Cascades Institute seeks to inspire a closer relationship with nature through direct experiences in the natural world. Our mission is to conserve and restore Northwest environments through education. Since 1986 we have helped connect people, nature and community through science, art, literature and the hands-on study of natural and cultural history. Our goal is to help people of all ages experience and enjoy the mountains, rivers, forests, people and wildlife of the Pacific Northwest – so all will care for and protect this special place.
North Cascades Institute is committed to innovation and excellence in environmental learning and leadership in the nonprofit community. We believe that sustainable communities are built on healthy environments, vibrant economies and social equity. Toward that end, four key themes run through all our programs:
- The convergence of natural and cultural history, science, humanities and the arts
- Human history as integral to the history of landscapes and wild lands
- Respect among individuals and the broader community
- Exploration, reflection and stewardship in the out-of-doors
Teaching all ages, we offer:
- Seminars and retreats
- School programs and summer youth adventures
- Teacher education and internships
- Volunteer stewardship programs
- Graduate M.Ed. in environmental education
- Custom programs for your group
In 2005, North Cascades Institute opened North Cascades Environmental Learning Center. A partnership with the National Park Service and the City of Seattle, the Learning Center is surrounded by millions of acres of protected public lands. It is a hub of discovery into one of the wildest, most biologically diverse landscapes in North America. Learners of all ages come to explore and participate in innovative programs that inspire and enrich their lives.
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Email: Ingresa para ver las direcciones de email.
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Teléfono: 360-854-2599
810 State Route 20, Sedro-Woolley, WA, 98284, US


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The countless stories that have brought us to where we are today – the only global and consulting-led specialist in customer experience management.About Us Our Values
Manage customer interactions with emerging technologies across multiple channels in the digital age.Operational Analytics for contact center Omni-channel Customer Experience
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Every brand makes a promise. And at every interaction that promise has to be kept. Servion bridges the gap between brand promise and service delivery. That's what we call "Customer Experience. By Design."Read More
Princeton, New Jersey
San Jose, CA
Dubai - UAE
The only global, end-to-end consulting-led specialist in proactive customer experience
Servion Global Solutions specializes in Customer Interaction Management and partners with global brands to deliver effortless and outstanding customer experience. With over 600 customers and 1000s of installations in over 60 countries, Servion's products and solutions handle in excess of 10 billion multi-channel interactions per year.
Over the past two decades, we have a gained a reputation in the industry for transforming the way people connect with enterprises.
Servion's vision is to discover and manage customer expectations by delivering purposeful and proactive interactions across multiple channels. We do not merely deliver a better solution; we deliver what customers haven't quite begun to discern yet. We aim to always think better and deliver faster.
In today's digital market where the lines of communication between customers and enterprises are getting blurred, we stand tall - backed by our experience and expertise - and herald a new era of customer engagement.
Our commitment to excellence - Hear it from our clients.
The industry-wide recognition we have won over the years.
Bringing our world to yours, with all the latest news.
Puneet Pushkarna is currently a General Partner of Solmark - an organization partnering with Everstone Group. He has in-depth experience in areas of technology and outsourcing services. He has also been responsible for many collaborative partner programs and strategic partnerships.
He has worked as a trusted advisor for clients in the US, Europe, and the Asia-Pacific region. He was a co-founder of TechSpan that later merged with Headstrong, and also a part of the team that helped grow HCL America into what is now HCL Technologies.
Puneet is a Charter Member of The Indus Entrepreneurs (TiE), a non-profit network with over 10,000 members across 60 chapters in nine countries.
Puneet holds a Bachelor degree in Engineering from India and an MBA from the State of University of New York (US).
Balakrishnan Kavikkal (Bala) is the Executive Vice-Chairman of the Board at Servion Global Solutions – a global Customer Experience Management (CEM) specialist. Bala brings with him over 26 years of experience in the contact center domain, with specialized expertise in Telecom and IT.
He is an industry thought leader, having been associated with numerous large enterprises in the conceptualization and design of their Customer Interaction Management processes.
Since he co-founded Servion in 1995, he has been an instrumental force in its growth from being a provider of customer support solutions to Contact Centers into a leading CEM player. In his previous role, he was the Managing Director and Chief Executive Officer.
He has also helped set up operations and work with partners across Asia Pacific, Europe, and the US.
During the first decade of his career, Bala wore many managerial hats in senior product management / sales positions. He worked for large Indian companies such as TVS Electronics and Max India, taking quantum leaps to improve their account and channel management programs.
Bala holds a Bachelor's Degree in Electronics and Communication from National Institute of Technology at Surathkal (India).
Sameet has a very strong entrepreneurship spirit that has enabled him to build successful and scalable businesses multiple number of times with strong client relationships and profitability across USA, Europe & Asia.
In his previous role as the Executive Vice President at VirtusaPolaris he was instrumental in defining the Go-to-Market strategy, building domain solutions and growing the Financial Services business globally. He also was a part of the team that was involved in the Polaris Acquisition in the Financial Services Space.
Prior to that as the Managing Director of Europe he was responsible to grow the European business across the Telco, BFS and Diversified Industries four fold within a span of four years.
During this time he also led the acquisition of a specialized Domain led consulting company in Continental Europe and expanded the organization footprint to other countries in Europe.
Prior to Virtusa , Sameet lead and built successful businesses in North America and Europe for Genpact Capital Markets (Headstrong) . In his last assignment Sameet managed the Capital Markets Business in Europe and was instrumental in defining the strategy and growing the revenue eight fold in five years.Sameet was also instrumental in setting up the initial Joint Venture in Germany.
Prior to Headstrong , Sameet has worked with NCR Corportation and HCL in Asia.
Sameet has completed his Finance & Accounting Executive Program from Stanford Graduate School of Business in California and has a degree in Computer Engineering from Pune University.
Mr. Hamid Akhavan-Malayeri has joined Servion Global Solutions as an Independent Non-Executive Director. In his previous role, he was an investment officer of Virginia-based (USA) Telecom Ventures LLC – a big player in the Telecom-Media-Technology domains.
Prior to that, Mr. Hamid Akhavan-Malayeri served as the CEO of Unify Inc. (formerly Siemens Enterprise Communications), and till recently – he served as a member of its Board of Directors. His extensive industry experience includes general management, international sales and marketing, technology and IT management, software and product development, as well as venture investments and procurement. He has also had successful stints as the Chief Operating Officer (COO) at Deutsche Telekom Group, and the Group CEO at T-Mobile International.
He holds a BS degree in Electrical Engineering and a Computer Science degree from the California Institute of Technology (Caltech), and an MS degree in the same fields from the Massachusetts Institute of Technology (MIT).
Arun Seth is an Independent Director on the board of Jubilant Foodworks (Dominos), Centum Learning (a Bharti Group co), Usha Breco Ltd, Samtel Avionics (in a JV with Hindustan Aeronautics Ltd) and Narayana Hrudalaya (healthcare).
Arun Seth retired in 2012 as Non-Executive Chairman of British Telecom in India. Having started as the company's Managing Director in 1995 - he drove the IT/BPO programs for BT Group for the last 8 years, driving the company to its current spend of $1 billion.
He is also the Chairman/Director of Informage Enterprises Pvt Ltd - a consultancy that invests and drives disruptive technologies, Comza Informage Pvt Ltd and is a partner with Trinetra Business Advisors India LLP and Informage Advisory LLP.
Arun has served on the Executive Committee for NASSCOM for the last 10 years, and currently drives the Software Products Eco System with the Product Council and Initiatives to work with the IT hardware ecosystems to drive the Government of India's "Make in India" campaign.
Arun is an alumnus of IIT Kanpur and IIM Calcutta (India) and is on the Board of Governors for IIM Lucknow and IIIT Delhi (India).
Sarosh J Ghandy is a Fellow Member of three premier institutions – the Institute of Engineers (India), the Institute of Indian Foundrymen, and the Institute of Standards Engineers (India).
He retired as Managing Director of Telco Construction Equipment Ltd., Bangalore (part of the Tata group of companies).
He was on the board of several companies under the Tata Group, with his strong people-orientation values playing a critical role in its successes.
Sarosh holds a degree in engineering from the Carnegie Institute of Technology (US).
Prateek Dhawan is the Managing Director of Everstone Capital - a private equity and real estate investment firm focused on India and South East Asia regions . Everstone has over 140 employees across 5 offices with funds under management of approximately US $2 billion.
Prior to joining Everstone in 2012, Prateek had over 14 years of experience across private equity, M&A and business development functions in India and the US.
He has previously worked with Accel Partners, Goldman Sachs, Cisco Systems, and DLJ Merchant Banking.
He holds a Bachelor of Technology Degree from IIT-Delhi (India) and an MBA from the Harvard Business School, Boston (US).
Rangarajan Madanagoplan (Ranga) is the Executive Director and a Member of the Board at Servion Global Solutions. He founded the company along with four other partners in 1995 to provide strategic consulting, system integration and professional services and build innovative products to enhance customer experience.
Ranga brings with him 28 years of experience in the telecom and IT industries. He is currently responsible for Strategic Business Development at Servion which focusses on growing global transformational businesses under Managed Services and newer business models.
Ranga has played a wide range of roles across sales, marketing, business development, delivery, operations and human resources. Prior to his current role, he had managed global delivery and support, where he led a differentiated managed services practice. Ranga has also worked tirelessly in setting up Servion's subsidiaries and businesses in the US and Middle-East markets.
Being a passionate thinker of customer service excellence, he has participated and addressed several conferences and industry seminars.
Brett Shockley is an industry visionary, with over 25 years of thought leadership in enterprise collaboration and customer engagement software. He has held key leadership positions in major companies such as Cisco and Avaya. As the CEO and founder of Spanlink Communications, he pioneered some of the industry's leading innovations in speech recognition, computer telephony and Internet call centers.
Furthermore, as a tireless customer advocate and keynote speaker, Brett has traveled the world and served on a number of public and private boards.
Brett has an MBA in Marketing from the University of Minnesota's Carlson School of Management and a bachelor's degree from the University of Minnesota's Institute of Technology. Interestingly, in addition to his several industry accolades, Brett also previously held the Guinness World Record for the World's Tallest Unicycle.
Balakrishnan Kavikkal (Bala) is the Managing Director and CEO of Servion Global Solutions – a global Customer Experience Management (CEM) specialist.Bala brings with him over 26 years of experience in Telecom and IT.
He is an industry thought leader, having been associated with numerous large enterprises in the conceptualization and design of their Customer Interaction Management processes.
Since he co-founded Servion in 1995, he has been an instrumental force in its growth from being a provider of customer support solutions to Contact Centers into a leading CEM player. He has helped set up operations and work with partners across Asia Pacific, Europe, and US.
Bala's passion for riding new waves of technology has empowered the company to be on the forefront of innovation in a perennially-evolving market landscape. As a leader, he continues to be an integral part of Servion's journey as it scales new heights in delivering best-in-class customer experience to numerous customers.
During the first decade of his career, Bala wore many managerial hats in senior product management / sales positions. He worked for large Indian companies such as TVS Electronics and Max India, taking quantum leaps to improve their account and channel management programs. Bala holds a Bachelor's Degree in Electronics and Communication from National Institute of Technology at Surathkal (India).
Sameet has a very strong entrepreneurship spirit that has enabled him to build successful and scalable businesses multiple number of times with strong client relationships and profitability across USA, Europe & Asia.
In his previous role as the Executive Vice President at VirtusaPolaris he was instrumental in defining the Go-to-Market strategy, building domain solutions and growing the Financial Services business globally. He also was a part of the team that was involved in the Polaris Acquisition in the Financial Services Space.
Prior to that as the Managing Director of Europe he was responsible to grow the European business across the Telco, BFS and Diversified Industries four fold within a span of four years.
During this time he also led the acquisition of a specialized Domain led consulting company in Continental Europe and expanded the organization footprint to other countries in Europe.
Prior to Virtusa , Sameet lead and built successful businesses in North America and Europe for Genpact Capital Markets (Headstrong) . In his last assignment Sameet managed the Capital Markets Business in Europe and was instrumental in defining the strategy and growing the revenue eight fold in five years.Sameet was also instrumental in setting up the initial Joint Venture in Germany.
Prior to Headstrong , Sameet has worked with NCR Corportation and HCL in Asia.
Sameet has completed his Finance & Accounting Executive Program from Stanford Graduate School of Business in California and has a degree in Computer Engineering from Pune University.
Siva brings over 26 years of experience of having worked in USA, UK and Asia Pacific. Along with deep technology expertise he also has been involved in integrating acquisitions, scaling delivery organizations, building new practices and grooming large talent pools from within the organization.
Siva joins Servion from Capgemini where he held several roles in Domain practices, Delivery and Operations. In his last role he was heading Delivery and Operations for its Asia Pacific clients. In this role, he successfully delivered transformation programs to large Asian clients in various technologies including Digital. In addition, he was instrumental in integrating two key acquisitions - a boutique technology organization in the UK, and a niche Temenos competency firm in India.
Prior to Capgemini, Siva helped grow the Capital Markets Practice for Deloitte & Touche, based out of US, delivering consulting solutions to large clients in the Midwest. Prior to that, he worked at Goldman Sachs, leading the Asset Management technology globally. He played a major role in setting up the technology base for the Asset Management business in US, Asia, and European markets.
Siva has a penchant for developing talent and is extensively involved in mentoring and leadership development. He has a Masters in Computer Science from Western Michigan University.
Rangarajan Madanagoplan (Ranga) is the Executive Director and a Member of the Board at Servion Global Solutions. He founded the company along with four other partners in 1995 to provide strategic consulting, system integration and professional services and build innovative products to enhance customer experience.
Ranga brings with him 28 years of experience in the telecom and IT industries. He is currently responsible for Strategic Business Development at Servion which focusses on growing global transformational businesses under Managed Services and newer business models.
Ranga has played a wide range of roles across sales, marketing, business development, delivery, operations and human resources. Prior to his current role, he had managed global delivery and support, where he led a differentiated managed services practice. Ranga has also worked tirelessly in setting up Servion's subsidiaries and businesses in the US and Middle-East markets.
Being a passionate thinker of customer service excellence, he has participated and addressed several conferences and industry seminars.
G. Shankaran Nair (Shankaran) has 37 years of strategic trans-national experience spanning myriad functions and domains. His entrepreneurial streak has, over the years, led him to build two organizations from scratch, and be a part of the core leadership team in two others.
Scaling organizations from drawing boards to highly-successful and industry-leading ventures is his passion by principle; an instinctive habit. Having worked in domains such as consumer products and durables, manufacturing, online retail, and software services, he prefers to challenge the status quo, innovate and drive disruptive value creation rather than tread on proven yet beaten paths.
In his current role as President and Chief Strategy Officer at Servion, Shankaran leads the consulting practice, presales, marketing, innovation and technology.
He has driven business process re-engineering initiatives, change management, engineering services and led a few of the business units in the past. Having been with Servion for over a decade, he has overseen the strategic transformation of the company from being a value added reseller and system integrator to the totem pole of thought leadership in the industry.
Shankaran is an avid reader, writer and speaker. He contribute articles and speaks on subjects ranging from customer experience and interaction management to philosophies of personal mastery and maximizing human potential. Development economics and questions of poverty, spirituality and the psychology of the individual are subjects that are close to his heart. He is passionately fond of music, and believes that travelling broadens horizons, widens perspectives and is a greater educator.
He is also fanatical about fitness and follows an eclectic regimen drawn from yoga, aerobics and other disciplines of exercise. He has represented institutions across Tennis, Volleyball, Basketball and Badminton throughout his playing years. He believes in giving back to society, and being an agent of change and communal harmony. He is a part of the Board of Governors in Vidya Sagar - a leading institution providing care to children with special needs.
Shankaran graduated from Loyola College in Chennai (India), with an Economics major and from the Indian Institute of Management in Bangalore (India), with a Master's Degree in Marketing.
Latha Nambisan (Latha) is the President of People & Culture – the Human Resources division of Servion. She brings in a unique blend of consulting expertise and corporate experience.
She had started her career as a Management Trainee in FACT Ltd, a large petrochemicals manufacturing organization, gaining significant experience by managing a large workforce of over 5,000 employees with multiple trade unions.
She has worked with Blue Star where she played the twin role of Head of HR for the Packaged AC Division and Regional Head for HR in the South.
Latha's next assignment was being the General Manager - HR of RPG Groups where she had led the HR function for the Retail Businesses (Foodworld, Musicworld, Health & Glow and Spencer Travels).
Latha has also led several end-to-end HR engagements involving conceptualization and execution of people strategies, large-scale leadership development programs, and talent management initiatives.
She has been accredited by the Coaching Foundation of India as a Certified Executive and Business Coach. She has also taken on specific coaching assignments for senior leaders and CEOs and has guided the work of several interns as part of her commitment to the Coaching Foundation of India.
Latha is Level 2 certified in Occupational Testing by Saville & Holdsworth, UK. She has also written several articles on HR-related areas.
Latha holds a Bachelor's Degree in English Literature and a Masters in Business Administration from the Cochin University of Science and Technology (India).
Parameswaran (Param) is the Senior Vice President, Head of Strategy & Innovation at Servion. He is a specialist in the field of creative thinking and innovation. Through a career spanning over 23 years, he has impacted many organizations through his thought leadership. He brings in a rich experience of handling solution selling, consulting and delivery across multiple domains.
Prior to his current role, he had managed the consulting practice for Servion where he led the team that conceptualized and developed an innovative Customer Interaction Management methodology which is now being used across the globe by many organizations.
As part of his endeavor to spread the message of creativity, he has given lectures and held workshops in many organizations and educational institutes.
He believes in the power of 'interconnectedness' and maintains a strong interest across multiple domains of human creativity in arts, literature, technology, medicine, business, and philosophy.
Param is a graduate in technology from National Institute of Technology (NIT), Calicut (India) and has a Post Graduate Degree in Quality Management from Birla Institute of Technology and Science, Pilani (India).
R. Thyagarajan (Thyag) is the Chief Financial Officer of Servion. Apart from leading the Internal Audit, Corporate Governance, Risk Management and Procurement divisions, he also manages the finance function for all of Servion's overseas subsidiaries.
He brings to the table over 18 years of experience across the entire gamut of finance including Business Finance, Controllership, Strategic initiatives, Treasury, Risk Management, Corporate Restructuring and Taxation. His experience spans various companies such as Bharti Airtel, Maersk Shipping, Ibibo Group and Sify.
Thyag holds a Bachelor's Degree in Commerce from the Chennai University (India) and is an associate member of the Institute of Chartered Accountants of India and Institute of Cost Accountants of India.
Ashish Koul is a Senior Vice President at Servion Global Solutions. He heads the Product Engineering and Digital Services (PED) division. Based out of San Francisco (US), Ashish is responsible for driving the PED businesses globally including sales, marketing, operations and the overall go-to-market strategies.
Prior to this, Ashish had worked for Genpact - a leader in business process management and technology services where he served as the Vice President and Global Practice Leader for IT services.
Ashish has also worked with NTT Data where he held leadership roles in Communication, Media, Banking and Financial Services.
Ashish is an alumnus of Birla Institute of Science and Technology, Pilani (India) with a specialization in Management and Information Systems. He has been based in the Silicon Valley for the last 12 years.
Shashi is a Strategic Business Unit Head for Europe, Middle East and Africa region at Servion Global Solutions. Prior to coming on-board, Shashi was the Vice-President and Head – UK at Synechron where he was responsible for setting the direction for organic and inorganic growth for the European business.
Prior to Synechron, Shashi managed a large portfolio in Capgemini where he was the global vertical head responsible for growing and managing the capital markets, asset & wealth management and security services business in a strategic account. Prior to Capgemini, Shashi played a key role in the growth of Headstrong UK and European business. He was a joint leader of the Headstrong UK business post acquisition by Genpact where he led sales and business operations for the capital markets European region. Prior to Genpact he worked with Red and Lowe Lintas.
Shashi holds a Bachelor's degree in Management studies from the Mumbai University (India) and a Master's Degree in Business Administration from the University of Strathclyde (UK).
Abhijit Banerjee (Abhijit) is a Strategic Business Unit Head at Servion, based out of the APAC region. His career spanning 24 years is evenly spread across India and the Asia Pacific regions. Over the years, Abhijit has played myriad roles which has contributed in building corporate and go to market models, mergers and acquisitions, building operational efficiency, enhancing brand reach and visibility, mentoring and motivating human capital, resulting in organization transformation and rapid business growth .
Prior to joining Servion, Abhijit was the Senior Vice President for Asia Pacific of the multimillion dollar Indian IT major 3i Infotech, earlier known as ICICI Infotech. He joined 3i Infotech in when the company was in a nascent start up stage and as a key member of the company's executive leadership team he contributed immensely to its exponential organic growth in the region.
In his decade long association with 3i Infotech, Abhijit directed the setting up of the company's downstream subsidiaries in Malaysia, Thailand and Australia, set up cross cultural teams from several nationalities and created customer footprint expanding to 12 countries.
Abhijit speaks regularly at industry events and contributes thought leadership articles to leading regional technology and business publications.
A resident in Singapore since 1998, Abhijit is a Cost Accountant from the Institute of Cost and Works Accountants of India and holds a Bachelor's Degree in Commerce from St. Xavier's College, University of Calcutta (India).
Anil Kumar K.M. (Anil) is the Strategic Business Head for Middle-East and Africa regions at Servion Global Solutions. He is a veteran in the Contact Center industry with two-plus decades of industry experience.
Anil had started his journey at Servion as a Support Engineer and rose up the ranks to head the Software Services function in India. He has seen the contact center industry transform from a call center to a customer experience management hub.
He has also managed the Hutch (now Vodafone) and Citibank relationships with a presence in over 18 countries. Anil has been an integral part of the team that has, over the years, helped make EMEA an important geography for Servion.
Anil had began his career with PHIC Telesys - a dealer of Siemens Key telephone systems.
Adrian Mccann (Adrian) is a Senior Vice President and a Business Unit Head at Servion Global Solutions. He leads the Servion business in the UK and Europe.
Prior to coming onboard, Adrian was the co-founder and director of JAMIP (sold to Kingston Communications). He had helped build the highly-successful KCOM contact practice.
Adrian had started his career working in the financial services domain as a derivatives broker, and then as a currency trader. Adrian has spent the last 15 years helping build industry-recognized systems integrators that are dedicated to customer interaction management (CIM).
In addition to driving CIM operations, Adrian is highly recognized for his focus on business development and software solution sales.
Mark Pritchard (Mark) is a Senior Vice President and Business Unit Director at Servion Global Solutions. He heads business operations in the Europe region . An entrepreneur and innovative thinker, Mark comes with 25 years of experience in the contact center industry.
Throughout his career, Mark has built and sold several businesses and now delights in the opportunity to help organizations discover their own entrepreneurial goals. He has also set up his own businesses across many fields including aerospace design and market consultancy.
Mark is a popular speaker at customer experience events and is well known for his forward thinking views on automation. In 2011, Mark predicted the 'man vs machine' tension which is now being covered by mainstream publications.
Mark has a Master's Degree in Electronics.
Gokul is Strategic Business Unit Head for the India region at Servion Global Solutions. He has more than 13 years of experience in the customer interaction management space.
He began his professional career as a software engineer with Edge Access Inc. He has worked in Cisco's offshore development center at HCL Technologies as a lead engineer specializing in VoIP and as product lead at Nexge Technologies.
Gokul joined Servion as the Cisco Practice head, and has played the role of Vice President of Sales for the North America region.
Gokul holds a Bachelor's degree in Electrical, Electronic and Communications Engineering from the University of Madras (India) and a Master's Degree in Electrical Engineering from the University of South Florida (US).
He then joined Allsec Technologies Ltd and spent eight years working on a range of projects and portfolios. Later, he joined Tata Consultancy Services Ltd as the Head of IT and IS Solutions. He was responsible for technology solutions across TCS BPO globally. His achievements at TCS include leading a successful transition and implementation of technology solutions for a large energy utilities company in the UK.
Anand joined Servion as the Head for Service Delivery. He has been responsible for the entire customer life cycle management starting from project management up to service management which involves delivering best-in-class solutions with best practices. He leads a team of young, energetic and skilled experts to ensure client satisfaction and end-customer delight.
Anand holds a Bachelor's Degree in Electronics Engineering from University of Mumbai (India). He plays badminton during his free time and is an acclaimed classical violinist.
Anis Jaffer (Anis) is the Director for ServCare / Managed / Hosted solutions at Servion and is responsible for business development, growth and renewals and CSAT. He has over 16 years of experience in the contact center industry and has executed CIM solutions across multiple geographies. With his development background, he brings a hands-on approach to building contact center solutions and has designed solutions on multiple platforms and technologies. His ability to quickly understand a business need and provide a technology solution has been instrumental in the success of several projects in Servion.
Prior to his current role, Anis was a consultant at Lucent Technologies in North America and Asia-Pacific. He holds a Bachelor's of Science Degree in Engineering (India).
A.S. Natarajan (Natarajan) is the Director and Global Head - Infrastructure, SCM and Travel at Servion.
Natarajan is a versatile leader, having over 3 decades of experience in Procurement and Planning, Forecasting, Travel, Transport, Compliances and EHS in IT/ITES Industries. He has successfully led transformation initiatives across global offices focused to deliver cost efficiencies, process efficiencies, creating matrix and an innovative work environment.
He has held the position of Vice President - Global Leader for Infrastructure and Logistics at Headstrong Capital Markets. As a member of the Leadership Team of CMITS, Natarajan proved his expertise by enhancing the customer experience of the I&L function across the globe. He was responsible for a Capital and Operational budget of half a billion.
Prior to this he was part of the leadership team in HCL, handling their COPG function for over 14 years. He was instrumental for putting in place processes and systems with various vendors to ensure the delivery supplies are always on time and ensured "zero tolerance" during his tenure. Natarajan has a Bachelor's Degree in Commerce.
Ashok is the Head of Product Management for the Product Engineering Services and Digital division at Servion. He has more than 15 years of experience in the IVR/CTI/contact center and speech technology Industry. He has expertise in the design, development, implementation and support services of self-service and contact center solutions on Avaya, Cisco, Genesys, Intervoice, Microsoft and Voxeo platforms.
He has implemented more than 60 self-service and contact center applications across 17 countries in various verticals. He has been credited for his expertise in integrating self-service solutions with complex enterprise back-end systems and other customer interaction technologies.
He is a certified design and implementation specialist in Avaya Contact Center technology and professionally trained by Speech Works and Nuance in U.S. on advanced user interface design, speech application development, analytics and tuning.
Over the years, Ashok had mastered the art to Ideate, incept, grow and transform enterprises to achieve their business objectives and reach Product Leadership positions in their respective domains.
Ashok has a Bachelor's Degree in Engineering from the University of Madras (India).
P. Balasubramanian (Bala) has been with Servion throughout his career where he is now the Head of Delivery and Service Assurance. He comes with over 14 years of industry experience.
Having joined Servion as a developer, Bala climbed the corporate ladder and has worked on important and large implementations such as HDFC, Singtel, OCBC and Citibank Phoenix, TOT, SSO and Kasikorn Bank. In his current role, he manages the project delivery and support service operation for all APAC engagements.
Bala holds a Bachelor's degree in Computer Science (India).
Bharat Malhotra (Bharat) is a Head for the Marketing unit of Product Management at Servion – a role in which he successfully takes new Servion products to global markets. Bharat has close to 12 years of experience in the IT services industry, spanning multiple functions like marketing, delivery, quality and pre-sales.
After a stint of 10 years in the industry, Bharat pursued an MBA degree from the Indian Institute of Management, Bangalore (India). Prior to his MBA, he has managed complex programs, involving demand and delivery management, vendor transition, service management and project management, for leading global retailers.
Craig Zurcher (Craig) leads Servion's Cisco sales organization, providing strategic focus and direction to the team to help clients resolve complex business issues.
Prior to joining Servion, Craig served as Vice President, Business Development at eLoyalty. With more than 23 years of proven success in managing direct and channel software solution sales, Craig has provided sales leadership, and business development for notable companies including eLoyalty, Convergys, and Aspect Software. His deep industry knowledge spans healthcare, financial, insurance, travel & transportation, manufacturing, automotive, and education.
Craig is active in industry professional organizations and previously served as Vice President, President Elect, and President of the Great Lakes chapter of SOCAP International.
Craig served as an officer in the US Army and earned his Bachelor of Arts degree from Michigan State University (US).
Divya Sathyan (Divya) is the Head of Global HR Operations at Servion. Divya leads global initiatives in and around leadership training programs, performance management, compensation and benefits, employee connect and rewards and recognition.
Divya is a HR professional with over 16 years of experience in diversified areas of HR.
Some of her specialties include end-to-end management of benefit lifecycle, compensation benchmarking, ERP, employee engagement, expatriate management and employee satisfaction surveys. She is also a steering committee member of ISO 27K.
Divya has completed the International Business Program from the Indian Institute of Management, Kolkata (India). She holds a Masters' Degree in Human Resources from the Pondicherry University.
Gopinath Bailur (Gopinath) is a Vice-President of Product Engineering Services and Digital division at Servion. He has over 18 years of experience in the customer interaction management industry.
He has led many teams over the years in Contact Center deployment, speech application and custom application development space. His key responsibilities in the past have included building technology practices from ground up and managing business relationships across geographies.
Gopinath has a strong affinity for looking at solutions from the customers' perspective and working towards ensuring high customer satisfaction levels. He is proficient in various contact center technology platforms such as Avaya, Cisco, Genesys and Voxeo.
Gopinath joined Servion as a Technical Project Manager and rose through the ranks to his current position. Prior to that, Gopinath worked with eComServer as a Project Lead.
Gopinath holds a Bachelor's Degree in Electronics and Communication engineering from SDM College of Engineering and Technology, Dharwad (India).
Jayan is the Head of IT at Servion. He leads the development, delivery and operation of a first-class, reliable and robust information technology infrastructure that supports business needs. He champions the role of IT throughout the company and leads major system reviews and implementations.
He has been with Servion for 15 years. Prior to this, Jayan was with Netlabs.
Jeevagasami (Jeeva) is the Head of Support Services at Servion. His focus is on customer retention, formulating new services offerings to accelerate and augment customer's business.
Jeeva has over 20 years' experience in the telecom industry and has rich experience on contact center and enterprise communication solutions. He is known for the customer excellence model framework encompassing services as a key business enabler. With efficiency and effectiveness in-built as a process for the client organization, Jeeva has cutomized services and solutions across verticals.
He has also extensive experience in relationship management and leading larger services teams.
Prior to joining Servion, Jeeva worked with AGC Networks as Regional Manager – Services & Projects, Tata Telecom as Assistant Manager - Support.
Jeeva has a Master's Degree in Project management from IGNOU, a Bachelor's degree in IT from BITS, Pillani and a Diploma in Electronic and Communication engineering from State Board of Technical Education, Tamil Nadu (India).
Abdul Kadir (Kadir) is Vice President and Head of Managed Service Platform. He comes with over 20 years of experience in the contact center industry and has been with Servion since its inception.
He has worked on multiple roles across countries and has extensive global exposure. He was client director for one of Servion's largest revenue generating customers.
He played key role in closing some of the biggest deals generating annuity businesses. His strategic strength enables him to sort through the clutter and find the best solution. This strength allows him to find solutions where others find complexity.
Kamalanathan (Kamal) is the Head of Implementation Consulting and System Testing practices at Servion. He is a consummate professional with versatile skills in leading teams to realize their potential.
With over 14 years of experience within Servion, he has played a stellar role in incubating the IC practice that helps improve the requirements stability index for delivery teams. He has led the System testing practice.
Kamal is very adept in the entire gamut of process improvements from initiation to measuring improvements in processes. He is presently a certified scrum master for a niche contact center monitoring platform.
With his acumen for organizational development, Kamal has led the BCP initiative that has been field tested successfully many times.
Keshav Kumar (Keshav) helms the Business Consulting division at Servion. He works on helping clients optimize their Customer Interaction management strategies. Keshav has been with Servion since the beginning of his career 19 years back. He has held several positions in diverse functions such as Sales, Pre-Sales, innovation, product research and Consulting.
He is widely recognized and respected for fostering collaborative cultures, contact center consulting and brand alignment across industries and driving change management programs. He brings his insightful expertise to each client, executing innovative methods that solve real business challenges.
Keshav has a Bachelor's Degree in Enginerring from the BMS College of Engineering, Bangalore (India).
Lavakumar Baskaran (Lavakumar) is the Delivery Head for the Product Engineering Services and Digital division – US region for Servion.
He has over 15 years of experience in IT and Engineering Services, Operations, Business Process Management and Product Development. He has worked extensively with global clients across industry verticals with a strong track record of delivery excellence and business growth. Lavakumar has been a hands-on enterprise architect and senior delivery manager during this entire career. He has managed one of the largest M&A integration programs between Wells Fargo and Wachovia in the financial services industry.
He has also been instrumental in driving some of the core analytics programs with Cisco, eBay and Pentaho over the last several years.
Lavakumar earned his Master's Degree in Computer Applications from Bharathidasan University (India).
Lavakumar. S (Lava) is the Head of Project Delivery at Servion. He manages the project delivery operations for all Middle East and Africa engagements.
Lava comes with over 15 years of contact center experience and has been with Servion throughout his career. Joining as a support engineer, he climbed the corporate ladder, having worked on multiple important and large engagements across geographies.
Lava holds a Bachelor's Degree in Chemical Engineering (India).
Lee Alexander (Lee) is National Sales Head for the Australia and NZ regions. He is a passionate consumer with a keen eye for good customer service and brands that live up to their promise. Over the past 20+ years, Lee has worked with some of the world's leading brands (BT, IBM, Acer, BA, Telstra, Vodafone, 3, RBS, HSBC, Lloyds, AXA, Westpac, ANZ, CBA, NAB to name a few) to help them achieve positive outcomes for their customers.
With a strong background in technology he believes that today's business can leverage new capabilities much more effectively than they are today: to drive growth, reduce cost and increase brand loyalty - and his goal is to tell them how easy it can be.
For the past 15 years, Lee has worked for Aspect Software in the UK and Australia as both a Senior Consultant and as the Head of Sales in Australia and New Zealand.
His belief that technology alone is not the answer led him to Servion where he is responsible for growing its global presence and continuing to drive alignment between brand promise and customer expectations.
Manu is the Vice-President of Managed Support Services at Servion, and is responsible for the ServCare solution. He brings to the table over 26 years of industry experience, having donned multiple leadership roles in product management, solution consulting, business consulting, and cloud enablement.
He has been instrumental in setting up and spearheading Servion's technical consulting practice across the globe. Manu holds a Masters in Business Administration (System) from Bharatidhasan University, Trichy (India) and a Post Graduate Diploma in Computer Applications from Lan Eseda (India).
Mike McClelland is a technology services pioneer, with over 20 years of thought leadership in technology implementation and service management in the Healthcare, Finance, Software and Telecommunications industries.
Prior to joining Servion, Mike was a Senior Vice President at ClickFox where he had led their project management, global support, sales engineering, information architecture, and information security teams.
He has also held technology service leadership positions with NICE Systems and MCI, having focused on telephony deployment and integration with Avaya, Aspect and Nortel. Mike holds a Bachelor's degree in Managerial Science from National Louis University.
Mukul Sachdeva (Mukul) leads the India-based delivery teams for Servion's Product Engineering Services and Digital division. He is responsible for driving effective delivery within the division.
Mukul has extensive experience in IT Delivery and Program Management across niche technology areas such as Cloud, Big Data and Security.
Prior to Servion, he worked with Genpact, and Infosys Limited where he was responsible for delivery of niche technology programs.
Mukul is an alumnus of Symbiosis Institute of Telecom Management (India) where he completed his Post Graduation in Telecom Management. He has also earned his Bachelor's Degree in Technology from Kurukshetra University (India).
Naren Srivatsa (Naren) is the Delivery Head for the India region at Servion. Naren has over the years gained expertise across platforms by working on many key projects such as ANZ Singapore, ANZ Indonesia and Singtel. He also brings to the table application development ability across Avaya / Cisco, as well as the technical needs on Microsoft.
He began his career with Servion back in 2000 as a software engineer. His first project was with the Arab National Bank and that was just the beginning of what has been a truly compelling journey blending both technical proficiency and customer centricity.
His logical insights to approaching a situation coupled with an eagerness to embrace new technologies and meticulous project planning ensured his skills have always been in high demand. This prompted his move to Servion's Asia Pacific division, one of our fastest growing regions, as a program manager.
From being a developer to a project manager to managing all the projects in India, Naren has been there and done it all and is expected to continue questioning the status quo with his unique set of skills.
Naren holds a Bachelor's Degree in Physics and a Post Graduate Degree in Computer Applications, both from Madras University (India).
Nitin Agarwal (Nitin) heads the ERP Projects as a Director at Servion. In this role, he leads key transformational initiatives within the company.
Nitin has over 10 years' experience in technology implementation, operations and services management in the IT industry.
He is an MBA graduate from Indian Institute of Management, Bangalore (India).
Partha Sarathi M. (Partha) is the Head of Financial Planning and Analysis at Servion. He is responsible for setting up the financial planning and analysis group. He is involved in crafting business strategy and operationalizing the strategic direction of the company. In addition, he provides financial insights to the leadership team.
Partha has over 12 years of diverse experience in IT Strategy and Consulting, Project and Program Management, and Business Development. His consulting expertise spans digital channel transformation, customer engagement, business intelligence and analytics, portfolio outsourcing and enterprise transformation.
Prior to joining Servion, Partha worked with Global Corporations such as IBM and Tata Consultancy Services in a variety of roles. He has expertise in guiding and turning around troubled projects and is experienced in crafting account strategies across developed and emerging markets. Partha graduated in Computer Engineering from IEM, Kolkata and has an MBA from IIM, Bangalore (India).
Prashant is the Head of the Project Management Office at Servion responsible for delivering projects to its customers across APAC, Europe, Middle East and North America.
He has over 15 years of experience in managing projects in the Contact Centre industry and has been successful in bringing a unique combination of delivering excellent customer service, process improvements and business results.
Prashant is responsible for bringing in consistency in project delivery, and providing a differentiated customer experience.
He actively volunteers for Project Management Institute (PMI) as part of its Champion Program.
Prashant holds a Master's degree in Computer Applications from University of Madras (India).
Rajapriya is the Head of Talent Management for the Human Resources division at Servion.
In some of her previous roles in top IT companies, she has led Talent Engagement, playing a key role in driving HR engagements within organisations along with the Business Heads.
In her career, Rajapriya has handled the whole gamut of HR services with specialized strengths in creating, harnessing and developing new organizational initiatives and helping core business in building competent teams.
Rajapriya has an MBA in Information Systems from the University of Madras (India).
Rohit Raole (Rohit) is the Regional Sales Director at Servion. He leads new business development and strategic sales initiatives in the region, with an in-depth understanding of large and complex deals.
His innate understanding of the local market and ability to build long term relationships has helped him win several strategic assignments globally.
Rohit has over 20 years of sales, business development, partner / principle management experience, including 13 years in customer interaction management. Prior to his current role, Rohit anchored sales and pre-sales programs in the India region. Before joining Servion, he was working with GTL and Persistent Systems.
Rohit holds a Bachelor's degree in Computer Science and a Master's Degree in Business Administration from Pune University (India).
Sanjay Kalra (Sanjay) leads sales and business development for the Product Engineering Services and Digital division at Servion. He has been a trusted partner to top customers for over two decades.
He started his career in India, selling software products for Newgen and Softek and monetizing research and development in AI, multimedia and learning systems for NIIT. After starting and growing Newgen's BPM and product engineering portfolio in the US, Sanjay helped customers leverage the best of web content management with HP Autonomy.
Over the last few years, he has led new business development in energy and utilities industries for iGATE and hi-tech and telecom business for TCS and Genpact. Sanjay is a Math major from Delhi University with an MBA from the Institute of Management Technology (India). He lives in Fremont, CA with his wife and two daughters.
Santosh Kumar Pattanayak (Santosh) is an Associate Vice President for the Presales and Technical Operations teams (Middle East and Africa) at Servion. He has helped develop various innovative solutions and products for the EMEA market.
With over of 15 years of experience in Servion, some of the positions he has held are Head of Support Service for India / EMEA regions and Lead for Project Delivery and Tech Operations for EMEA.
Santosh's professional expertise includes strong technical skills in the contact center, telecom and banking industries with an in-depth understanding of business processes. He is strong in building processes starting from conceptualizing the solution, multi-vendor solution management and account strategy.
Santhosh holds a Bachelor's Degree in Technology in Computing from the University of British Columbia and also has a Master's Degree in Computer Application from Manipal University.
Shriram Rajamani is a Senior Vice President of Business Operations at Servion. He has more than 25 years of experience in information technology management, system design, custom application development and delivery, and customer support.
Shriram has been instrumental in building the project delivery and customer support teams at Servion from an initial size of 30 to the current 250 software engineers, team leads, project managers, and delivery managers. As a result of his work, KPMG awarded Servion a CMM Level 4 assessment in 2003 after more than two years of defining and implementing systems and processes.
He has also organized a customer support team to provide 24×7 support for over 1,000 installations in more than 40 countries, covering all facets of customer interactions. Prior to joining Servion, he was part of the core team that implemented information systems across the Taj Group of Hotels, migrating all of them from manual or mechanical systems to the latest technologies.
Shriram holds a Bachelor's of Science degree in Commerce and has completed the Chartered Accountancy program with The Institute of Chartered Accountants of India.
Siddartha Chatterjee (Siddartha) is the Head of Solution Consulting at Servion.
He is a seasoned veteran in handling pre-sales, sales and product management in the contact center industry. Siddartha started his career in product development as a developer and has designed, developed and deployed contact center products. He handled multiple product development teams before moving into sales for multiple geographies including Asia Pacific, the Middle East and Africa.
Siddartha holds a Bachelor's Degree in Electronics and Communications from SRM Engineering College (India).
Sriram B. (Sriram) is the Associate Vice President of key projects at Servion. He leads the enterprise application development team which works to deliver projects across five different business units.
Sriram started his career in Servion and has been with the organization for more than 15 years. With a strong development background building IVR, CTI and contact center solutions on Avaya and Cisco platforms, Sriram has delivered a wide range of enterprise grade applications to customers involving complex integration mechanisms.
Sriram also frontends the internal technical initiatives that are intended to cut the differentiation story in delivery.
Sriram Sampath (Sriram) heads the Technology practices at Servion. He works on developing solutions that involve predictive rules, dynamic content generation, descriptive and predictive analytics. He also works on big data, mobile application integration and Cloud technologies..
Sriram has over 14 years of experience, a large part of it in building technical teams and delivering projects across different platforms. He has led numerous project teams in IVR, Contact Center Deployments and Custom Application Development in Avaya and Cisco platforms.
Having joined Servion as a developer, he has worked on several complex contact center application projects before taking over as practice head of application development. Soon he was responsible for managing a team of over 250 professionals on customer projects across the globe. This resulted in highest CSAT scores achieved by Servion till then. Sriram holds a Master's degree in Computer Applications from University of Madras and has completed an Executive Business Management program from IIM, Kolkata (India).
Subhashini is the Head of the Software Quality Assurance group in Servion. She is a seasoned quality professional with expertise in process definition, implementation, analysis and accreditations.
Over the last 14 years in Servion, she has been part of teams that have defined the initial process and singularly owned the quality roadmap with successful SCAMPI audits. Her penchant for quality assurance has helped the company get accredited with many certification programs. She has been instrumental in establishing process governance groups including software process work groups and metrics council which has led to manifold improvements in process compliance and adherence.
She has championed the cause of IT security by closely working with the executive management in defining the security posture of the organization. She is also a part of the committee that steers the Infosec program.
Terence (Terry) is the Sales Director - North America for the Avaya practice at Servion. Terry has over 22 years of progressive experience at the executive level in sales / operations management and marketing development. Before joining Servion, Terry was with Avaya as a Professional Services Area leader for Government Solutions. He has held the critical role of Services Partner Principal for Avaya's SISP Clients.
Prior to that, Terry was the Vice President of Business Development and Marketing at CCC Interactive and a Principal / Director of Sales and Client Services with Abacus Communications. He has also served as Vice President at Nations Bank / Bank of America as a Bank Card Portfolio Manager.
Terry has worked as Adjunct Professor / Lecturer at Paul D. Camp Community College, where he taught Western Civilization and Philosophy / Humanities for the past 20 years. He has also taught Critical Thinking for the Obici School of Nursing in Suffolk (US).
He has won multiple awards for leadership and performance, and was accorded recognition for South Eastern Virginia Top 40 under 40 as a community and business leader.
Terry is a past President of the Potomac Chapter of the American Teleservice Association and a member of the American Association of University Professors.
His passions include teaching, writing poetry, water sports, boating and biking. He has coached and been a referee for 20 seasons of soccer.
Terry graduated from The College of William and Mary with a BA in Psychology, Georgetown University (US) with his MALS degree in Humanities. He has done postgraduate work at Kennedy Western for DBA studies (US).
Vimal Abraham (Vimal) is the Head of Brand and Solutions Marketing at Servion.
Vimal is a leading marketing professional, and industry thought leader with over 14 years of experience, covering various facets of marketing and communication.
Prior to joining Servion, he had a decade-long career with IBM, the $100B Technology and Consulting giant. In his last role at IBM, he led the marketing function for Big Data and Analytics, which helped fuel IBM Software, Hardware & Services businesses.
As a seasoned communication expert, Vimal relishes connecting, engaging and influencing people across levels / cultures, including his teams, top management and key stakeholders.
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