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Diamond Resorts International Reviews
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Last Updated On: February 14, 2017
Diamond Resorts International Contact Information
Business Name: Diamond Resorts Holdings LLC
Corporate Address:
3865 W Cheyenne Ave
North Las Vegas, Nevada 89032 USA
Diamond Resorts International Customer ServiceDiamond Resorts International Phone Number: 702-804-8600
Company Contact: Stephen J Cloobeck - CEO
Corp Website: diamondresorts.com
Diamond Resorts International RatingsAverage Rating: 1.19 out of 5
Based On: 137 Reviews
Number Of Comments: 378
Diamond Resorts International ReportsReported Losses: $11,528,985.78
Average Reported Losses: $84,153.18
Most Recent Diamond Resorts International Complaints
Is Diamond Resorts International a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By SharingCategory: Resorts Directory ListingDiamond Resorts Holdings LLC Listing
Not honoring contract
By: Barb Maclam
Reported Loss = $11,700.00
My husband and I purchased a timeshare from Gold Key Resorts. Within a year, it was sold to Diamond Resorts. Now it is being sold to, yet, another company. When we first found out that they were not honoring the terms of the sales contract, we made it very clear that we no longer wanted the timeshare. We were told, basically, we are stuck with it. This started a few months ago.
I am now prepared to file a formal request to cancel our contract with the documentation to back it up. It will be forwarded to my congressional representative and the federal trade commission. I plan to include examples of how this company uses fraudulent sales practices and misleads. It was basically a bait and switch. Baited us with a nice timeshare, then when we said ' repeatedly no' 'found' a less expensive version promising the same quality. Then threw in an extra week for 10 years – didn't mention we'd lose it if we didn't stay member of Interval International.
Don't even get me started with Interval!! UGH!!!
My husband and I are your average middle class citizens. (I am a teacher and my husband works on a delivery truck). We both know better, but we WERE also empty-nesters who love the beach. It was in our contract that we could upgrade if our needs change. WHAT A LIE!!
Within 6 months of our purchase my dad was diagnosed and died of pancreatic cancer. Within that time we did not have a chance to truly navigate the ins and outs of this deal. We were more than disappointed with our unit. But, we decided to give it another try. Our family grew a few months later. We gained custody of our grandchildren 2 and 10. AT that time, we either wanted out or to upgrade. Can't do either.
As I stated, I am submitting a formal request cc'd to government officials. It's our only hope. We really can't afford a lawyer. What savings we had is going towards childcare.
15 Most Recent Reviews About Diamond Resorts International
Diamond Resorts International Review #1: Foreclosure?
Complaint Filed By: michael Clouse
On: September 16, 2016
Rating: 2 out of 5
Went to sign into my account only to be denied access. Apparently, now that my property has been paid off,...
Diamond Resorts International Review #2: Staff stole from my room…
Complaint Filed By: Nicolas Otero
On: September 16, 2016
Rating: 1 out of 5
Reported Losses of $600.00
My room was broken into around 150 PM on August 17th by a staff member who makes the beds in...
Diamond Resorts International Review #3: It's a Diamond-DOG-Day! Stay Victimized!
Complaint Filed By: Mr. Victa Mized
On: August 1, 2016
Rating: 1 out of 5
Reported Losses of $30,000.00
Fact: Biggest Scam Artists I've ever experienced. At my age I've faced my share of thieves, plus, noting their Vegas...
Diamond Resorts International Review #4: Greedy Company Takes Advantage of Interval Owners
Complaint Filed By: Will
On: August 1, 2016
Rating: 1 out of 5
The management company that ran the Royal Palm Beach resort in St. Martin for many years went out of business...
Diamond Resorts International Review #5: Diamond Resorts International holds people hostage
Complaint Filed By: Jon Brown
On: August 1, 2016
Rating: 1 out of 5
Reported Losses of $5,000.00
Thanks for holding me, my wife and my 1 year old son hostage. Came in for an "Owners Update" was...
Diamond Resorts International Review #6: Owners Held Hostage Diamond Resorts International
Complaint Filed By: Sharon H
On: August 1, 2016
Rating: 1 out of 5
Reported Losses of $300.00
This happened on the last day of our deeded timeshare for week 24 at Ocean Beach Club in Virginia Beach...
Diamond Resorts International Review #7: Diamond Resort Va. Beach Scam
Complaint Filed By: Danny Thompson
On: August 1, 2016
Rating: 1 out of 5
Reported Losses of $63,000.00
Came to Va. Beach for our normal timeshare week. I was told we were selected to go vip on a...
Diamond Resorts International Review #8: Hard sale tactics!
Complaint Filed By: Linda Fields
On: June 15, 2016
Rating: 1 out of 5
Reported Losses of $100.00
Went to our deeded week at the Boardwalk Resort in Virginia Beach. Concierge had already signed us up for an...
Diamond Resorts International Review #9: I Hate Diamond
Complaint Filed By: kevin
On: June 15, 2016
Rating: 1 out of 5
Reported Losses of $60,000.00
We have been gold key resort owners for a number of years. At the end of 2015 Dimond purchased gold...
Diamond Resorts International Review #10: Total ripoff
Complaint Filed By: Jeanne
On: June 15, 2016
Rating: 1 out of 5
After two and one half years of ownership we have gotten zero benefit of the $25820.00 purchase price for 7500...
Diamond Resorts International Review #11: Charged high fees and then membership cancelled for late payment!
Complaint Filed By: Daniel Stewart
On: June 15, 2016
Rating: 1 out of 5
Reported Losses of $20,000.00
I was overcharged when I purchased my points, it was a mistake but I still enjoyed using some of the...
Diamond Resorts International Review #12: The Real Meaning of "STAY VACATIONED!"
Complaint Filed By: Irene Parker
On: May 6, 2016
Rating: 1 out of 5
It is not necessary for me to describe the aggressive and pathetic sales presentation we endured at Diamond's Grand Beach...
Diamond Resorts International Review #13: Nightmare of a Lifetime!
Complaint Filed By: Tostado/Deth
On: April 22, 2016
Rating: 1 out of 5
Misleading Timeshare Company. I am writing you today in hopes to find relieve for us in this stressful situation with...
Diamond Resorts International Review #14: Disappointed
Complaint Filed By: Marianne
On: April 22, 2016
Rating: 1 out of 5
Reported Losses of $18,000.00
We first made a purchase at Aegean Blue in 2012. In 2013, we made an upgrade to RCI and in...
Diamond Resorts International Review #15: Bait and switch
Complaint Filed By: Ms.Tee
On: April 22, 2016
Rating: 1 out of 5
After attending a 4 hour sales presentation, I purchased a sampler package and was told that all the locations mentioned...
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More About Diamond Resorts International
Diamond Resorts International | Diamond Resorts Holdings LLC | Diamond Resorts and Hotels | Officers:
Stephen Cloobeck - Chairman and CEO
David F. Palmer - President and CFO
Frank T. Goeckel - SVP Business Development and HOA Management
Diamond Resorts International is a vacation, travel and accommodations company. Members of Diamond Resorts have exclusive worldwide access to THE Club, which is a member benefit program, which utilizes a point based system to help book vacation packages that are tailored to users, and for use as currency within the travel destinations. Diamond Resorts International currently holds a perfect rating with the BBB, but have settled over 300 disputes to do so. View Related Claims for Diamond Resorts International: Mystic Dunes Resort & Golf
Submit a Complaint or Comment For Diamond Resorts International
My wife and I were just in Vegas last month, at which we attended there full blown presentation. We were very impressed buy all they promised us, are salesman very concerned on are needs etc. everything went great, we signed a lot of papers. about what you sign on closing on a house, a six hour day with them. Don't worry, we were told , we will go over the most important things with you, they told us how much it was going to cost how many points per year, don't worry no out of pocket cost just sign here and here an you get the picture. NOW I HAVE two payments to pay so far one on timeshare on an other that they so called a preapproved $3500 dollar Barclay credit card . Come to find out through all the paper work signed they were taking there down payment that was never on there sells pitch or told to us on that mass of paper crap. So now I have a Barclaycard with a 3500 dollar line of credit and maxed out balance of 3500 dollars on it, in other words no mater how good they tell you your credit is be aware of how they get there down payment. In conclusion I will see how this turns out, they are saying that I have six months no interest to pay this card LETS SEE!!
- Adrienne DeMinor
On February 9, 2017 at 8:30 AM I had an owners' update at The Ridge Resort in The Village of Oak Creek in Sedona , AZ. When I arrived I was put in the video room by myself. I was told that there were not enough salespeople and to sit and wait. The door was closed. After 15 minutes a man and woman came in. I do not know their names. They were rude, high pressure and insulting if I did not spend $10, 000 to increase my points. My answer was that I do not use all of the points that I have. They were demeaning. I have NEVER received treatment like this at Diamond. I have been to several meetings because I have been a member for many years. Recently my husband died and the sales people were wonderful, but these 2 were the very worse. I want to know their names. Adrienne DeMinor 14085 E. Copper Mesa Vail, AZ 85641 520-971-8538 Please respond within 30 days or I will be calling a supervisor.
- anonymous
This Diamond resort is sucks, keep on raising the Dues nothing good is change, on hold for an hour and no room available, Pacific Monarch is better, again this company is sucks
- a rachel
file a complaint with your attorney general. see what happened in AZ
- Donald Nardelli
I too was pressured into becoming a member, the problem I had was that I was unable to pay the downpayment, so they set up a payment plan. After I left the presentation and returned home I had to change jobs, then had a hospital admission and was off work for six weeks secondary to requiring emergency surgery. Needless to say because of these situations my financial life has dramatically changed. there is no way that I can afford even completing the downpayment. I was under the impression, since I am unable to use the timeshare until my down payment is completed, that I was not a member until this was satisfied. Does anyone else have experience with pending down payments during there transactions? Should I call a lawyer? Any help please email, firstname.lastname@example.com Thanks
- Kelly Wyman
Loss Mitigation is where you want to start. email@example.com
- Mike Harvey
Do not stay at any Diamond Resorts especially The Point at Poipu Hawaii. They have no concern for your safety. And if you get injured on their property they don't even have the decency to pay your medical bills. My wife slipped on a wet mopped walkway and severely sprained her ankle. There were no signs or any other warning that this was a dangerous area. After providing all the medical documentation they requested, Diamond refused payment stating they were not liable. How can they not be liable when they created the situation and had absolutely no concern for guest safety. Save your money and protect yourself by never staying at this ripoff outfit.
- BillyV
Sounds like a class action lawsuit is overdue against this company. They called me and were as nice as could be saying they offer no pressure. Judging by all these poor reviews, they must be related to Trump Towers.
I think we should ban together to make this know, tv, picket tweet, etc
Been on the phone with diamond resorts, Seattle and Las Vegas numerous calls to try and find a solution.
We canceled our contract within the 5 day period allowed by Nevada law.
We received the refund within 20 days however there was a large amount not refunded.
We have since found out that we bought a sampler package that we were not told about, these extra points were suppose to be for signing up then and there, but it was separate and they say we can not cancel this package although we new nothing about a separate package.
And if we want to use these point we have to be a member of the timeshare, which we have canceled and do not want.
They are holding our money hostage until we join as a member.
We will be in contact with our lawyer.
- Alicia Chandler
Purchased the lowest amount of points possible from DIAMOND RESORTS INTERNATIONAL, during a
Vacation in Vegas October 2015. (2500points) Had been to several of the
presentations that week in Vegas, but none made all the promises that Diamond
Resorts made. None wrapped vacation with
ease, and almost limitless choices in the red bow that they did. Something that was supposed to take two hours
took probably close to 5 hours, lots of switching players, whispering,
information gathering, and meaningless small talk. Because if the sales rep really cared about
my family or kids, she would have let us leave the first time we said No.. Not go get the big guns from the back behind
the divider. Something that is supposed
to bring your family so much relaxation, peace, and "quality time you
can't put a value on" this is a headache and a nightmare. I asked TONS of questions at our
presentation, and was never told this was something I would NEVER be able to
get out of. I was told this was
something amazing that when I paid off, I would be able to leave it to my
children with ease, forever passing on quality time and a legacy of traveling
the globe. Within a couple months of
purchasing my husband and I knew, we let the excitement, lights, pressured
sales pitch, and show tickets blur our vision, and that this was a very BAD
investment. One that we would not be
able to keep up with easily. Even If the
198.00/month payment isn't unreasonable the 900.00 yearly maintenance fees
are. We wanted out only to be told there
is no way out, and if the payments are the problem, to go look for another
lender and refinance. We so desperately
want out, our income has changed since
signing on to the program, our living situation, has changed, and every month
we struggle to keep our Credit in good standing so we pay something that we do
not believe in anymore, and that has NO value, and Overall is just not a good
deal. I really wish I had the
opportunity to talk to the head of the organization, but I'm sure they have
read the reviews, or do they even care….So what is one more sad story of a
person who did not read the 30 page contract in its entirety. And then when you finally do book your
vacation, you have a special check in desk…..Its presented at the initial
presentation like this is some type of VIP service, but it's not. Its only to try to sign you up and have you
do your "annual owner update".
I thought this was something mandatory, something to fulfill additional
obligations, only to get there and it was yet another sales pitch. This time they didn't even put a bow on it,
they keep switching out staff….each talking faster than the one before them,
and then the final guy comes in with a blue paper in his hand and asks you to
sign something. Something for
what?!?!? To lock in some type of price
for the next 18 months if you want to
upgrade or some nonsense. Whatever it
was the more questions I asked they kept picking up the paper and didn't really
want me to look at it, they just wanted me to sign. It made me so uncomfortable that I refused to
sign anything, and verbally expressed that I just wanted my free gifts and
wanted to leave. He said give me a moment. That turned into another 45 minutes sitting
in a booth and nobody, comes back for you, and when you go to look for them,
more sales people are in huddle always whispering, and always clueless as to
where the person you want has gone.
Finally someone said well at least sign her that you are declining. I said I will not, I'm not signing a thing,
you guys have really out done yourself and I'm done. They still had me sign up front, just to get
the waterpark tickets, who knows, they may have used that signature for some
type of upgrade acceptance ANYWAY. I am
so done with this company. I have worked
really hard over the years to begin rebuilding my credit, and now I'm so STUCK
and afraid to not scrape to pay them, but every month, I contemplate just
letting it go into default or something and take my chances with
collections. At least with collections I
can say I will pay my debt but at 50.00/month.
I'm so sickened by this, and if anyone knows what I need to do to get
out, or to get linked in with the many Lawsuits against them I am all in.
- Dean
I so sickened by what I read I just found out my 26 year old daughter
did the exact same thing and was bamboozled into signing a 30,000 note
with 18 % interest for ten years making it close to 60,000 in payments over the term. She makes under 25,000 a year as a teacher. How is this credit even given Yes it's her fault, and she now understands the ramifications of a signature. It a travesty that these people take advantage of peoples naivety and they get away with it. I have contacted my attorney and there is very little that can be done as they cover every conceivable out that one may try to use to cancel. I hope more people read this and understand what a real scam this is. When signing the agreement they even convinced her boyfriend to sign it , who has little to minimal income. I'm sure it wasn't for enhancing her credit for the loan, but just another name to put on the hook for non payment.I have read her the riot act, and she's only 26 and still somewhat impressionable. I feel for all of those who are in the same boat with this company. I'm glad my parents raised me to treat others like I would like to be treated. This company is obviously all about the almighty dollar and i'm sure bonuses are paid on getting people signed up no matter their credit worthiness. When I read they have 90 full time collectors on staff, even if they succeed at10 percent of collections its a major windfall. It should be illegal I'm told anytime she has attempted to use it , which she has not since purchasing a year ago ( just found out by me ) its another 2-4 hour sales pitch and a complete hassle to book anything It's a life lesson learned at a very big number. I learned it many many years ago at a smaller amount thank goodness, but I will never make the mistake again. Nor will she after our conversation !!!
If i learn anything new from my attorney I will let you know.
- Ken Gaskill
There is a pending lawsuit against Las Vegas based Diamond Resorts International by a Corona Del Mar attorney Michell Reed Sussman. A series of lawsuits accusing Las Vegas based Diamond Resorts International sales people of falsely telling buyers their timeshares appreciate in value and are easily sold and the property could be used by their heirs when they die. Read this in an article in the OC Register in their Sunday (1/22/17) real estate section.
Back in 2014 I nearly fell victim to signing a Timeshare contract. Boy those sales people do hound you.
- Nell
I've been a Diamond owner since 2003 but just in Oct 2016 let them talk me into more points – and of course the fees went up higher then we were told – we were kept their for 5 hrs. I knew better and signed anyway – now we found out that not only did they lie about using the points to pay for your maintenance fees – which they denied when we filed a complaint. They also gave us a free Barclay card and charged $3000 on it – said that we approved it in the fine print – read our contract. So I'm stuck with $20,000 plus 3000 that I don't know what it's for (I've canceled the card) and the exotic maintenance fees – my husband is livid because he trusted me. WOW – I'm looking for any and all ways out of this. Of course because we own property – I can't take a chance on my credit being ruined but luckily he's not on the contract at all – maybe it's time to lawyer up. You can't trust the services on the internet either – they want money up front – more scams.
- Cornville
There are some misconceptions here about Timeshares. First of all, never buy a Timeshare from the Developer. Only buy it on the secondary market like EBAY. The reason is this: why pay thousands of dollars retail, when you can buy the same thing on a wholesale basis for literally a dollar or two. Actually, that is what a Timeshare is actually worth. Secondly: Never…let me repeat that…NEVER buy points. on buy a FIXED WEEK. A fixed week timeshare is guaranteed for you and your family forever in the USA, and for a limited time period in other countries as per their real estate laws. Fixed Week timeshares rarely go up in maintenance fees as dramatically as points do. Thirdly: If you own the Timeshare outright, just simply write a letter, in this case to Diamond or whomever took them over and state that you will pay the transfer fees to get the deed out of your name ( If Diamond actually put your name on a deed) and whatever other transfer fees that they have and THAT'S IT. Diamond can threaten you and even sue you, which I doubt that they will do since so many of these deeds are clouded to begin with. Let them sue you. Can you imagine going to court, and showing the certified letter you sent asking Diamond to take back what they sold you? I doubt Diamond will do anything. Fourthly: If you have a real estate contract with Diamond, that's a legal contract and must be honored. You will have to pay that off regardless. So in context…always buy a fixed week. Never go to a sales presentation, always buy on sites like EBAY ( and other sites) Never take out a loan to buy a timeshare, never be intimidated to do anything. Good LUck
- Gwenlyn Gibson
My husband and I traded for a week at Diamond Resorts in Sedona, AZ. We were immediately pressured to attend a time share presentation. We told them we were not interested but everytime we went to the front desk to ask a question, the staff pressured us to attend a sales presentation. We finally spoke with the sales manager on our last day there and told her we were not interested. Ever since our stay there in August, Diamond Resorts has been relentless, contacting us by home phone, cell phone, and email to pressure us to purchase a time share with their organization. I am fed up and will be contacting the Better Business Bureau and the FCC. No wonder there are so many complaints regarding this company.
- Elizabeth Ryan
Elizabeth Ryan submitting comment. Back in June of 2013 my husband and I attended a Diamond presentation. It was high pressure. We felt like we could not leave until we signed the contract. We have never taken a vacation to any of Diamonds properties. Every year the dues increase significantly. We have not paid 2016 dues, but have paid the mortgage. We still owe around $25,000 on the mortgage. The dues including 2017 are up at around $5000. Now the company has been sold and we were never notified if we wanted to sell our timeshare. I think we will be losing our entire investment and still not enjoyed any vacation. One other item I forgot to mention, at the initial meeting the sales people promised us a Hawaiian vacation that we were never given.
Well I signed up on Facebook so I could read other Diamond customer comments.
- Irene Parker
Elizabeth Which Facebook did you sign up with? There is a 7000 member DRI member Facebook that is not censored. Administration will pull comments that promote advertising or inappropriate content, but it is administered by Diamond members, not Diamond. It's not just a complaint site. Members are also advised on how to best use points. Many members on that Facebook page have expressed frustrations like you have expressed here. File a complaint with the Consumer Financial Protection Bureau under the mortgage option or orally. The Facebook address is:
- Irene Parker
Mary Smith on Complaint list nailed it keeping her buyer beware brain. We are Diamond owners because they bought our AZ resort immediately raising maintenance fees. People buying from DRI should understand that, unlike all Diamond's major competitors, Diamond has no secondary market due to the restrictions placed on use of secondary points. Owners can't give the points away and the deeded weeks market is soft due to the company's reputation and lack of secondary market. As former (as of 12/31) CEO Palmer said, all annual budget items are assigned a 15% cost plus which is 100% profit for investors, so Diamond's maintenance fees are higher. Ralph Marble, interviewed on our local news station, was diagnosed with a medical condition and could not travel after purchasing. He was denied a voluntary surrender for eight years until a reporter contacted the company. His maintenance fees rose from $200 to $684. Fifteen insiders made over $600 million on the Apollo buyout of Diamond. After Drexel Burnham Lambert filed bankrupt the founder formed Apollo. Contact a member of the LTRBA Licensed Timeshare Resale Broker Association and buy a timeshare with a legitimate secondary market. Ralph Marble Interview: insidetimeshare.com/illness-not-reason-surre…
- Mary Smith
Recently went to Southern CA. Were told that the presentation would be about 2 hours. Ended up being 4 and took away a vacation day, essentially. The folks working here were desperate to sell to us. When we didn't buy a property, we were then railroaded to another person about temporary -type timeshares. When we refused that, were rr-ed to yet ANOTHER person for a different type of sale, trying to get us to buy by applying for their credit card. We observed the list of locations and realized they were very limited and we'd be forced to take a vacation within 2 years or lose our points.These folks must work on commission because they were very nervous to get us to buy something. Staff is very transient, not too well – educated (some of them) and, as I said, come across as desperate. My teenage daughter pointed out to me that we could easily get very comparable rates thru Trivago or another vacation agency – so why even bother with a timeshare, monthly fees and maintenance, taxes, etc?//!!! These people are a rip- off . I am SO glad we did not allow ourselves to be sucked into their unreasonable offers! Look at all the complaints against Diamond!! Note that when they give presentations, they are sure to not let you leave with their print – outs. Why? Because they do not want you taking their info to others or to legal folks who could investigate what they are and ARE NOT saying.(They say little about rising property taxes ad maintenance fees.) We took a trip to Palm Springs, stayed at hotel. WE wanted to be at (beautiful) and came and went as we desired. Used Hotels.com, Trivago, IHG, etc. and other places to book and got very nice rates, reviews of hotels BEFORE we signed on, etc. Why in the world would anyone want to COMMIT THEMSELVES to the financial burden of an entity like Diamond when there are so many travel agencies one can use WITH NO COMMITMENT WHATSOEVER??!!! Sorry to say this: but there are many unskilled people who turn to selling real estate because they have no skills and are not willing to go to school for higher training. Look at the people connected with Diamond: This seems to be quite accurate.The woman who worked with us in Southern CA had not even finished high school. (We also went to a presentation in Hawaii a year earlier and saw their Maui hotel: NO WAY! Much nicer hotels near-by for LESS THAN WE'D PAY BY HAVING TO PAY ALL THE MONTHLY FEES. ETC.) We also noticed that their prices have come down between one year ago and now. THIS IS BECAUSE THEY ARE NOT SELLING. PEOPLE ARE CATCHING ON!!!
- Mickey Mouse
Yup, same here. Once pulled in, one is stuck, even when one discovers their deliberate deception–NEVER EVER did they disclose the yearly maintenance fees which are a MAJOR matter to include in the financial considerations. SHAME ON THEM!!!!!!
- Joseph Hobson
A complaint letter I sentI am writing to bring to your attention an problematic experience we encountered in August 2016 at a scheduled vacation at the Diamond /Cancun Resort with the hope you will be able to rectify the situation. This is a sincere attempt to present to your organization our concern and begin the process to talk about redressing our dispute on contract issues.
My wife and I have been timeshare owners since 2009 when we purchased our first timeshare at the Ocean Air in Virginia Beach. We also own a timeshare in Williamsburg, VA, which we use solely for exchange purposes.
At our annual visit in April, 2016 to Virginia Beach, we attended the "Owners" presentation and learned of the recent acquisition by Diamond Resorts International and the offer to convert to the Points system. At that time also, we received a few short stay-cation offers and opted to visit Sonoma in May, 2016, at which time we discussed converting to the Points system and upgrading to the Gold Plus membership with Ed Boyd. Mr. Boyd stated in glowing terms how great a deal we had in becoming Gold at conversion to the point system. We also discussed combining of both our old and new loans, thereby allowing us to have one note and one maintenance fee. We were told that would be done, only to discover shortly thereafter that the loans were not combined and we still had two notes and two maintenance fees.
In late August we took another trip and visited Las Vegas, where we stayed at the Cancun Resort and attended another "Owner's" presentation. The staff told us the same thing as Ed Boyd at the Senoma Resort that we had a good deal to become Gold with the conversion to Points and not many conversions were like that. The Sales staff also stated their surprise that we were paying two loans, one for the time share unit and one for the conversion to points, and that it should have been combined. We continued to discuss with two different staff about the fact that our two loans were never combined, as promised in Sonoma and the fact that we were still having to pay two separate notes and maintenance fees.
Ashley Parker, a fairly new representative expressed that she did see from our records that we still had two accounts which made no sense and that the Sonoma staff should have been combined the loans, nonetheless she assured us she would work to take care of it for us. She went off and spoke to you, the manager, Cassandra Menard, who came over to meet us and assured us that you would review our account and resolve the matter for us. There was an offer about upgrading to Permanent Gold, which we stated we did not wish to do as the Gold Plus worked well for us. There was a discussion of our having some equity that would also be used to allow us to have a reasonable payment with the combined loan. Your staff ran numbers which showed that with our equity, a down payment of $2,691.00, our monthly payment once both loans were combined would be $755.45 to which we agreed.
We were also asked to write a letter explaining what happened to us and that would be looked at to allow us to have the equity and combined payment approved. At the time, I raised the question if I could be on the deed, similar to the current two notes, with my husband on the note and was told No, and that I had to be on the note for the combined loan. When the paperwork arrived for us to sign; my husband again raised the question with David Badreddine that the $755.45 was for the combination of both loans, which we were assured it was. We were then taken to the accountant who whisked us thru lots of papers for our signatures. We again clarified that this was for the combined loan to which we were told yes. Let us reiterate the fact that at no time did you nor David Badreddine gave any indication that we had two loans to be paid at the final signing.
Not long thereafter when the first payment was due, we discovered that we still had two notes and two maintenance fees, along with an upgraded membership Permanent Gold membership, which incidentally cost around the same amount as the 2nd note thereby making it impossible for us to have identified at the time that the paperwork we signed was for adding a Permanent Gold and not the combination of our two loans.
Needless to say, we were quite surprised, disappointed and felt we were taken advantage of by the Representatives at the Cancun Resort. It feels like a bait and switch deal where we were told that it was a combined deal and then presented something else for signature.
We then attempted to call you, Cassandra Menard, site manager, at the Cancun Resort Office in Las Vegas; and our call was not returned. We talked with Lynn in the contracts department and she stated that she would talk to you. To date we have not had a return call from you who was the one that verbally told us you would combine the contracts and we would pay one note of 775.45. That is what we thought we were signing as the new contract.
While we are both quite intelligent people, we understand the goal of your staff is to make their sale, but to outright mislead us and sell us something we did not want is plain WRONG and UNETHICAL
This does leave a bitter taste in our mouths and we wonder how do we attend future Owner's presentations, spend hours with your representatives who wish to build a rapport and want to get to know us, when we have had experience of such unethical experience that has also added a significant cost to our financial lives.
We trust you will do whatever you are able to in order to help us rectify this situation in a timely matter as we still wish to get our two loans combined, have the equity applied in our timeshares applied appropriately and keep our Gold Membership like it was prior to the Las Vegas contract.
We look forward to hearing from you in the near future.
- Irene Parker
The Diamond contract has an oral representation clause which states: "I did not rely on the oral representation of a sales agent to make my purchase." File a complaint with the Consumer Financial Protection Bureau. Join this Facebook page of almost 7000 Diamond owners concerned with the lack of secondary market, rising maintenance fees and limited availability. It is the best place to get accurate information if your complaint is not resolved, or at least learn what other Diamond members are going through: https://www.facebook.com/groups/diamondresortsmembers/
- Irene Parker
According to an article in National Mortgage News describing Diamond's rise in default rates:
"KBRA (Kroll Bond Report) has increased its (Diamond's) default expectation for the latest transaction considerably. Its base case is for gross losses of 17.9%-19.9%, compared with 13.05%-14.05% for the November 2015 transaction."
Extremes lead to destruction, explains Parker Palmer in "Standing in the Tragic Gap":
Please post your comments at the end of the article if you have had a bad experience with Diamond, because the article will be read by many (Diamond threatened the publisher with an (unwarranted) lawsuit over the article about the Apollo buyout which is linked in the above article). The article was published in Spain. I am a Diamond owner and have been interacting with 10,000 timeshare owners, represented by five online websites and Facebook pages, alarmed at Diamond and other timeshare developer's:
1. Predatory and aggressive hours long sales presentations targeting the elderly
2. Maintenance fees so high it is often less expensive to book online
3. A perpetual contract with little or no secondary market.
We all need to listen to "Standing in the Tragic Gap", especially some of my family members. Most Attorney Generals are on the side of the developer, so timeshare owners have no where to turn. I believe the court of public opinion is the the only avenue open for change.
- Anthony
We are European Members. We went to a Diamond presentation recently and were reminded that we can never get out of being Diamond members, that we will have to pay Management Fees forever no matter how much they are increased, will have to bequeath our membership to our children in perpetuity etc. When Diamond first bought Sunterra, the holiday club we belonged to, I never really considered what had happened. Now Diamond has been bought by Apollo, it struck me that we, as Diamond Members, have been sold as if we were just valuable assets, not human beings. Are we not being treated as slaves, to be sold and then squeezed for every penny we have? Lots of clubs get sold, such as Golf Clubs, Tennis Clubs, Sailing Clubs etc but their Members can at least leave if they are not happy with the sale. From what we were told at the presentation, we cannot do that. We have to accept whatever happens to us whether we want to be sold or not. Since the sale took place in the USA, between two American companies, is there any US legislation that can be looked into that could interpret the sale as involving modern slavery? I certainly feel as helpless as if was an actual slave when it comes to our financial future at the hands of Apollo.
- Irene Parker
Anthony NO! There's hope. If you are European members. join this Facebook page of 7000 DRI members for accurate information. All should join: https://www.facebook.com/groups/diamondresortsmembers/ This Facebook has more European than US members. Also, DRIP was started by over 1000 British members aiming to be released from contracts. Diamond offered me our money back, but I won't sign a non-disclosure. I used to write court reports on behalf of foster children and was an Ombudsman Advisory Board member, advocates on behalf of nursing home patients. Too many are being harmed so I work as an advocate for free. I interact with eight attorneys and flew to the Canary Islands to meet with the Canarian Legal Alliance. CLA has over 2000 timeshare cases. Of the 2000, 100 are Diamond. You can message me from the DRI (which is not sponsored by DRI) Facebook page). I have gotten a few released by publishing articles like the article about the Saldana family I helped with a surrender:
- Lee
I went to pick up Branson show tickets that were ordered on line – The ticket sales person there told us that we had to have a tour of Falls Creek Resort that would take 1.5 hours to 2 hours at the most to be able to get our tickets. After nearly 4 hours at the resort listening to the sales pitch we were allowed to get our confirmation for tickets that we went to the theater box offices to pick up. The experience took nearly a full day of our vacation experience and very disappointing. I will guarantee you that I will never stay or purchase any Diamond Resorts International products because of this experience.
- Jolene
Reading these comments makes me sick. We are DRI owners and just got duped into a sampler program. This reminds me of Wellsfargo issues. How do these people keep getting away with scamming. Or are we all that gullible?
- Irene Parker
Jolene I said the same thing, but one Facebook page of angry owners whose resort had been acquired told me not to feel bad as they have bankers and lawyers who fell for it. I have an MBA, read the contract and was duped by reading the contract. The contract said points can be sold but (ha ha) that's not the same as a secondary market. Who posts an ad in the paper when they want to sell the home they live in? The person who told me this has an MBA and PhD in finance!
- Nan Weber Shonk
Irene you have some very detailed experience here. I have joined the Facebook page and would like to get some more information from you.
- Francine
We did the same thing. Now I realize that the Sampler points can not be used in any place but Arizona! No matter what I search for. However, if you use your regular points, lots of destinations! What a sham!! No body to blame but us.
At this age, you think we would k
now better!
- Sabrina B.
stopIt! – We, too, went to their presentation and ended up staying for more than 4 hours and signing the contract for a sampler package. The next day, with a sinking stomach and heart, I read (fully) through the contract and found the Rescission Clause at the end. I also have the state Rescission laws that show it is within our right to cancel this contract within 7 days from signing and that it is valid from the day it was sent.
Needless to say, we mailed out the cancellation letter (following all guidelines I could possibly find on writing it) two days after we had signed. I sent it by Certified Mail with receipt and tracking to make sure it arrives at their offices, and so that I have proof of mailing.
My question for you is, how was this experience cancelling your timeshare contract prior to it closing? Did they give you any hassle? Did you get your down-payment back? Did they give you any trouble about when they received the letter? We just sent the letter off this week and we aren't sure how long it will take to get this whole situation ironed out. Any information you can relay will be helpful.
Thank you!
- Gilda D.
My husband and I experienced a very similar transaction with Diamond Resorts. We were also Gold Key members. In short, they purchased our Va. Beach timeshare and invited us to a presentation in Austin TX where we now live. The salesman claimed to be so Christian; however, he/They lied and misled us to the tune of $40,000, claiming they were purchasing 2 of our 3 timeshares with no maintenance fees. In reality they purchased only one and the assessment fee (maintenance fee) per year is $3,600 (our 3 combined were only $2,200) AND, there is only 1 resort in Texas. Now we have an additional $40,000 mortgage plus the other two to pay, plus the ridiculous maintenance fee and we've been told we're stuck with it. We are pursuing every avenue we can to get rid of them. We knew better too, but what they said looked to lessen our monthly output and we didn't carefully read the tons of papers they shoved in our faces at the end. This will be continued.
- Irene Parker
I wrote the article below about the Apollo acquisition. This is only the middle step of a leveraged buyout. The next step is to have someone like Wyndham or Interval Leisure buy the company for probably $36 to $39 a share. Diamond was bought at $30 a share with insider options at $15. I believe there were 6 million options outstanding. Apollo is a private equity firm founded by the same banker that founded Drexel Burhham Lambert of Michael Milken junk bond fame. The difference is we as owners are the junk as there is virtually no resale market for Diamond points. You can also find my articles describing Hilton and Marriott's timeshare programs, which do have a resale market, by searching Irene Parker TheStreet.
- Pedro Castillo
Just found out diamond resorts is being sold to Apollo marketing for 2.2B I think it's going to be a Nightmare. God help us all !!!!
- Toscano
Salesmen are slick talking, they want your signature on paper, and do not care if you are on your deathbed, they prey on seniors. Under Nevada law they say you have 5 days to cancel in writing…BUT…they are not going to tell you that. They will only say after the 5 days…well it was in the contract…yep…40 pages of legal size documentation. My mother in law was in an ambulance with a heart attack and her condition was priority over reading a contract. They will give you tickets to a free show, dinner etc; hoping you are having fun in Vegas, and the 5 DAYS GO BY, then you are stuck. If you let it go into default and revocation they will keep any monies received, and they will file a credit report against you without telling you, that will screw you up for the next 10 years,even if you have had NO OTHER reports filed against you, and you have a credit score above 800. They are vague,inconsiderate,heartless,deceitful, and could care,less about your financial situation. They will refuse to relent, this is the only bad report we have had filed against us, in our whole life of 47 years together. It has just stopped closing of a house, because of the word. "Default " in the report against you, which they claim after the timeshare is cancelled, you own no membership owe no monies And have no contract with them after they revocated the property.
- Becky
Actually, it takes up to 14 days to process in which during that time you can cancel. I'm confused on how you only got 5 days unless you're overexaggerating…
- Tony Fell
Jane have you heard from anyone who have got out of there Diamond contract in the UK as I through ill health I have been paying Managements fees for 3 years without using the facilities and I have still got the points "1200" I just save them until I lose them.
- Jennifer
Can you tell me more about Donate for a Cause? After the last extortion attempt by DRI I am looking for any way to get away from these people. I will pay to get rid of it!
- Wiley
Here is the same thing I posted to someone else about Donate for a cause. We have been away from these "people" for almost two years now and I have not had any dealings with them, no other expenses to anyone, or any effect on my credit. I hope this all helps and good luck. It will cost you to get rid of your "disease" but once it is done, it is beautiful.
I to thought it was going to be another sham just like the bastards at DRI. I did a lot of research on Donate for a Cause. They did get rid of it for us. First you will have to have your time share from hell with DRI or any other time share you are wanting to get rid of paid in full. Also all the annual fees will have to be up to date. Once you contact DNC they will send you information on them and what it will cost you for them to get rid of the hell you are in. You will be told that after your ownership has been transferred out of your name you will be able to use this as a tax deduction as a donation. However…. the slick pieces of dog feces, also known as DRI, took back the ownership. This means that in the end it was not a donation so we could not even claim it as a donation. I guess it was lord cloobecks last final financial a*s raping of us before we said goodbye. It cost us about $2000.00 to end the rain of pure hell this b*****d had us in. It also took about four months to get the letter that said we are no longer "owners" with a company – I use that term loosely – that is the reason roaches will never die. I use this analogy in describing this – Its like having gangrene on your hand. Cut it off now before the life sucking force of DRI consumes all that you have and own. It was the best two grand I could have ever have spent. I just pray that there is a federal grand jury convening somewhere that will put all these bastards in prison. They got Ken Lay on Enron, Bernie Madoff, Charles Ponzi, and the like. So I do have hope….. In the end it worked out for us that we got away. I hope this helps.
- Dave Mueller, near Philly
I just got off the phone with a Diamond Resorts representative. We are six months out from when we have some time off. We tried Cancun, the Bahamas, Dominican Republic, Fallmouth, Mass and NEw Orleans, and New Hampshire and NOTHING was available in any of those places because "these are 'affiliated' places where Diamond has only so many rooms." I wanted to say "how many? One!" WE have 15,000 points, which may as well be Confederate or East German money!
- Becky
If you are planning a trip, you must keep in mind the time of year you're going and to plan ACCORDINGLY. If you plan your vacation super late, of course there won't be any availability! The best option would be to book at least a year in advance for the summer months.
- Mary in Cincy
My husband & I just bought 4000 points for $20,000 at the Daytona Beach area on Jan. 31, 2016. We realized we had made a mistake & it was too late to cancel. We have not used any points & have not paid anything. The salesman there told us that we could just stop paying & it would just go to collections & after awhile it we would be rid of it. Our lawyer friend said they could sue us. Has anyone else been told they could just stop paying & if they did, what happened? Also, isn't $20,000 a lot for 4000 pts. which is approx. 1 wk in a studio?
- Samuel Wellman
Yes, 20,000 is a lot. Often when you say no, they come back with cheaper offers; you may have gotten those points for 10,000 or even less. My wife and I own a lot of timeshare with different companies, including Diamond. We use all of it because we take extensive vacations in the summer and over Christmas and other holidays. I never considered what might happen if you stop paying; if I sign a contract I expect to pay the full price sooner or later. If you sign a contract for 'x' amount of dollars, it never 'goes away'! Also know that though it's easy to buy timeshare, it's difficult to sell; you won't get back what you paid in. Yet there are companies that will help you get out of a timeshare; they can easily be found online.
- Becky
Actually, they would not drop the price to that much. Also, you're paying for a lifetime of vacations so it is condensed into a payment price for it. When you stop paying, it is called a Dead in Lue, meaning that you will not get back the money you put into it (of course because you signed a contract which you should have read)…but they will not sue you for it.
- Chris
I'm in Hawaii and required to go to the sales meeting…. CROOKS! I had to give them my license and credit card to verify identity then threatened when I wanted to leave that they would charge me the full rate of my vacation stay. I left and did not receive my gift card or any or the other 'gifts' that I was supposed to receive! Shame on Hawaii for allowing this organization on to their sacred land!
- Samuel Wellman
Any timeshare is very clear in their offer to you that in order for you to receive gifts and complimentary hotel stays, you must attend a sales presentation. If you don't want to purchase the product, then say no and keep saying no; be firm and eventually you'll be on your way. But don't ever expect to get these free things without attending the presentation. That's the way it always works.
- Chris
Went to Hawaii and had to go to a presentation. I Had to give them my license and credit card to verify Imy identity. They then threatened me with an upcharge if I left. I didn't get the $100 Visa card or any of the other 'gifts' they promised. They were trying to sell me two weeks for $58,000 and $3000 a year maintenance fees. CROOKS and unethical. Shame on Hawaii for allowing such tactics on their sacred land!
- Becky
I find that hard to believe that you did not get the gifts you were promised? You should have gotten a confirmation invitation with the amount of money that your gift was after your presentation. One reason you may have not gotten the gift is if you left before the 90 minute mark. You're obligated to 90-120 minutes during these presentations in order to get your gift at the end.
- Marianne Van Melkebeke
I have my contract since 2012. I try already a year to sell it with Travel and Leisure without results. Because I wan't pay the fee anymore DRI says they going to go to a debt recovery agent. Who have the same problems or can give me advice?
- Irene Parker
Marianne, You need to file a complaint with the Consumer Financial Protection Bureau under the Mortgage option and with the Attorney Generals of Nevada (where Diamond is domiciled), where you live and where you purchased your points, You cannot sell Diamond points through a licensed broker due to the restrictions Diamond has placed on the use of secondary points. According to a KROLL report, Diamond employs 90 full time collectors making 100,000 calls per week via a dealer. An attorney told me they even call your neighbors if you don't answer the phone. You might contact Karen Phelan at Preferred Timeshare. She told me that their agency employs an in house counsel. At least you will be talking to someone licensed with the National Timeshare Owner's Association. If they can't help you, they will refer to someone who can. You can email Karen by going onto the NTOA website. Also watch the FOX News segment that was on Property Man April 30 2016 about how to sell a timeshare. You can find it on the Bob Massi Facebook page or FOX News Property Man archive. It just aired Saturday. It's also on my Facebook page devoted to timeshare reform. I live in the timeshare nerve center – Florida!
- Cornville
Timeshares are a great way to see the world especially if you are on a limited budget, however what started off as a great vacation tool turned out to be a great nightmare with thousands of people getting ripped off each and every day. A Timeshare s only worth a dollar. If you dont believe me, just look at ebay and see the great numbers of timeshares that do sell for a dollar. Anything over $ 2 dollars and you are over paying for it. Basically Timeshares are worthless. My wife and I bought our first Time share at Los Abrigados for 23,000. That was for a 2 bedroom unit.We gave it away for a dollar. That's the real value of these timeshares. My advice to all is to not even think of buying a timeshare. They are basically worthless. Just go to a hotel and pay the price. Forget about maintenance fees, and just relax.
- Mary Hawkins Kleinfehn
I've been trying to "give" my parents' timeshare back to DRI because my mom passed away and my dad had Alzheimers. They refused to take it back for free. What kind of product are they selling when they won't even take it back for free. I hired a company who gets people out of timeshares, and even they couldn't get DRI to take it back and they refunded my fee. Diamond now has $500 from me that was for an agreement to take the TS back, but my dad died while we were waiting for them to do the paperwork, so now they won't honor the agreement. I'm emailing everyday, with no replied. This company is THE WORST! If anyone has any suggestions for me, I would appreciate hearing from you.
- Champion for victims
We can help you. I personally have over 12 years of experience in the industry, in multiple cities for multiple timeshare companies and our company has a proven process with customer testimonials to back it up. Let our experience go to work for you. If you qualify, in some cases a REFUND can be received. Call at 417-294-7208 or email me for details: Thank you
- Ron McClellan
Susan, I have been a fool to get to a Platinum level, paying thousands of dollars a year and losing a good part of it every year. Whatever I can do to assist you and others to bring this organization to an end I will gladly participate. My e-mail is email@example.com
My name is Ron and I am fed up.
I was an owner with Pacific Monarch International (PMI). A few years back PMI went bankrupt and Diamond Resorts (DR) bout them out. I too feel that I am being 'swindled' into buying more time with DR in order to get "full resort rights". What they say is that if I don't buy more time with them I cannot use all of the 1000 resorts they have to offer but only able to use the original resorts once owned by PMI. In addition, DR also informed me by not buying more time with them my association fees will go up every year.
I find DR to be a complete sham and feel their ploy with us previous PMI owners is to either make us buy more time or just give up our rights and they take back our ownership. I know many people who gave up their timeshare just because they too refuse to buy more time.
Someone has to find a way to fight this company.
- Susan
"You won't get out of the contract and get your money back for any of these reasons."
Getting out of the contract is totally dependent on the circumstances of each, individual sale. Unless you have reviewed the facts of those sales, I don't think you can responsibly advise them to give up.
- Susan
Looking for people that might want to join in a class action. Please contact firstname.lastname@example.com and put DRI in subject line!
I'm in!!!!
- 4Leo
I say we all go on national TV and expose them, maybe its about time we all revenged. Yes we are one of those who were duped and lied into buying more points and now we're struggling.
Susan, most of the DRI contracts I've reviewed have a prohibition against class actions. We've had more luck suing them individually on behalf of our clients.
- Susan
Ah yes, the prohibition. Of course the validity of any agreement depends upon myriad variables and I'm an optimist, lol. If you have had success with individual suits that is fantastic. I hope you are able to obtain relief for many DRI plaintiffs!
Thank you. I hope so as well.
- Betty jane Saylor
what if your contract was with gold key originallyand not diamond?
- Misty Bain
What if you did not purchase the timeshare through DRI but rather a company they bought through a sell out?
- Irene
Mary, An article entitled "The Timeshare Hard Sell Comes Roaring Back", written by journalist Gretchen Morgenson, appeared in the New York Times January 22, 2016. In the article, attorney Michael D Finn quoted the following clause that he said appeared in any time share contract he reviewed: "I did not rely on any oral representation in order to make my decision to purchase this timeshare". Mr. Finn describes this as a "license to lie clause". Diamond resorts are prominently featured in the article.
My husband and I have owned timeshares since 1984. The same staff, activity directors and CPA then, are the same staff today. I still hear from our saleslady. Maui Hill is a fixed week. We also bought a fixed week at Port Elsewhere at Lake Ozark in 1984. Almost everyone who stays there tells us their grandma and grandpa bought it. The place is like a family reunion. We have moved every nine years, but our fixed week timeshares have been the only constant in our lives.
We bought a third time share in 2006 at Los Abrigados, which Diamond acquired in 2012. We purchased 2,500 points for $5,305 plus we tendered an Ozark timeshare we didn't like and could not get rid of. We also purchased, in the same year, an addition 3,500 points. With the original purchase before Diamond included, we own 10,250 points. We are also accredited 4,500 when we deposit the fixed Ozark week for a $149 fee. We would never do this with Maui Hill, but if we did, we would be credited 8,500 points. RCI is up to $190 (I think) for an exchange, if we exchange our fixed weeks with them, but there is no exchange fee when we stay at a Diamond owned or affiliated resort, when using our 10,250 points. RCI also charges a hefty annual fee for using their exchange service. We are glad to have dropped RCI.
I hate Diamond as much as all the other complainers. It turns my stomach to even walk by their sales center. No one even thinks about the problems of estate settlement, creating the need to have assets probated in more than once state, when someone passes away. My husband is 78 years old, but we are still hounded, brow beat and "robo" called by telemarketers who tell me they got our name because we stayed at a Diamond property. I dread checking in, bracing myself for an argument with a 24 year old "hospitality" agent, telling me why I am foolish for not attending an "owner's update". After escaping, we are called once or twice during the week at our unit. Explaining that 78 is not an appropriate age to invest in lifetime vacation plans seems to go over their head.
The only way Diamond works is if you have flexibility and can stay during discount periods or within 59 days. Since 2012, we have stayed 181 days at Diamond properties. When I divided the days stayed by the total paid in maintenance fees, the average cost was $53.38 per night. They are one bedroom condos. Most are deluxe one bedroom. It is necessary to go in somewhat off seasons. We compare to the cost of a second home.
I am very sorry for your loss and the loss of others. If we had it to do over, we would have avoided the company. Mr Palmer, the current CEO, earned $19 million during the last two years. The man who started Westgate time share is building a 90,000 square foot home which they boast will be the largest home in America. They were grateful to middle class Americans enjoying middle class vacations so they could build their home. Irene
- Susan
You are so right. The average person is more likely than not to fall prey to their practices. It's a psychological game and the customer goes in there totally unprepared. It is only legal because DRI has the members themselves supporting the lobbyists that make sure the laws remain favorable to the business…NOT the customers.
- Jane hendry
FYI Stephen Cloobeck isn't the ideal purson to send any complaints to and really never was. since DRI floated on the NYSE they have a new man at the top
David Palmer – President & CEO
email: firstname.lastname@example.com
Telephone: 702 823 7400
anyone wants any contact details for anyone at DRI, let me know, they do move them around a lot – I will let you guess why
Is David email current..? Tried to contact Cloobeck many times in past – never got any response. When Diamond took over our time share (for the previous 5 yrs never had ANY problem or issues with former Resort owners) we witnessed employees with NO ethics – they even went as far as FORGED my signature on a legal business document that I refused to sign – a Criminal offense !) I have tried repeatedly to contact ANY upper corporate employees – can't get anywhere. Please let me know the best method for getting ahold of upper management (already had 2 managers acknowledge the incidents and apologize for what they had done…but they were not in a capacity to resolve it fairly) Thank you for any help…we are already out over 40K with nothing to show for it – the stress, pain and suffering has been excessive and overwhelming for us.
- Madeline Wong
Do you have a contact for someone higher up to resolve back Maintenance fee issues. We have been inappropriately charged for 2 separate contracts when they us they would consolidate both into one. We have $30,000 of outstanding fees owed, after owning my Maui time-share for 30 years we were tricked into adding another Hawaii collections. We just received via Certified Mail a note for foreclosure if we don't pay up in a week!
- tracy
Do you have Stephen Cloobeck's. I see in his profile he was part of an organization I am involved in who going to use that option. I was given false pretenses on purchase of the sampler, given bogus outdate gift certificate and noone seems to return calls. It took over 6 months to do a simple name change on my title . How can they operate?
- Toscano
Yea now they are using Desert Paradise on Decauter street, the one that screwed us, by Mike Emali and Mike Giabelline. They pushed the closing thru super fast vice 3 weeks, and were deceitful.
- Toscano
Who is the man at the very top his email and name for resolving a credit report default judgement on at ie share that was revocated ?
- Nancy
I have sent the Attorney General here in Colorado about Diamond and the contract. Although there are many, many complaints about timeshares and the contracts, we are stuck. However, since your post I am looking to who issues Diamond their license here and see if they can help. Thanks for the great advise.
- Jane hendry
I'm sorry I cannot help you more, however after doing a little research of how things work Stateside I have noticed there is an other avenue that can be explored. Every Sales Agent at DRI in the US should have a real estate license and any complaints to that particular states' Real Estate Commission are bound by law to be investigated fully. Whether it will solve your issues, but either alone or with a few other people who are also in the same position, you could start a 'group action' and more importantly open a can of worms to see if DRI do indeed follow all the rules and regulations of that particular states' Real Estate's laws – "The more you stir the pot the sooner that crap comes to the top" as we say in the UK = Good luck
- Susan
The DRI points plan does not qualify as a real estate transaction
- MelanieR
Are you sure, Susan? I was just at a presentation this week, and was told that it was indeed a real estate transaction and they were licensed RE agents. Luckily for me, I didn't buy.
- Jojo
My wife and I attended a presentation by Diamond resort and was unable to purchase the big package but was suckered into the sampler package. now mind you after 9 long hours and a day wasted in Vegas, our minds were shot. Now during this last step we were handed over to a person that stated he was from corporate office and would like to see us take the sampler package, we sat and listened and he promised 2 additional gifts that would be mailed to my home. Which never came and when i tried to contact this person several times, no response. Well fast forward to today, I tried to book something and was told I couldn't because I had not paid 6 months worth of payments yet or we didn't have $1000 in the account. Now this was something that was never mentioned or pointed out in the contract and when I asked this person if we could use the package right away, he looked me in the eye and said yes, not once did he say, no not until you meet these requirements. So I sent a long email to the CEO and judging by some of the complaints, it was a waste of my time, but hey you never know. I also sent my first payment in via mail but have since put a stop payment on that check. I would like to know what steps i can take to cancel this contract?
- Becky
If you don't pay 6 months worth of payments you can't use it. The contract is contingent upon you PAYING what you're supposed to. The sampler package is fantastic actually! You get an allocation of points for up to two years and can test out the product. You let 6 months go by without doing so which I don't understand. Everyone makes a choice on what they sign, it is not the company's fault that you did not make your payments and therefore could not book anything. If you don't pay for something you cannot use it…common knowledge. This company is not meant to scam people, it was meant to ensure people spent time with their families every year, making an effort to keep close bonds with loved ones. It does need work but has a great concept.
- Jojo
My wife and I attended a presentation at the Polo resorts in Vegas,
after sitting there all day, yes all day, we didn't qualify for the
regular timeshare offer but was suckered into the sampler pack, was
promised alot and when I asked the man from corporate if we could use
the sampler right away, he looked me in the eye and said yes. Today, i
tried to book a room for Valentines day and was told I couldn't unless I
had 6 months worth of payments paid or 1000 bucks, and this was not
explained to us up front and It should have been. When a person from
corporate office looks a man in his eye and says yes the package can be
used right way, you take him for his word, Wrong big mistake ever on my
part. I did put a stop payment on my 1st payment to these a******s and
now I would like to find out how to get out of this s**t contract.
- Amazing Gracie
Did any of you read the contracts you signed? Nowhere does it state that availability is guaranteed, or that maintenance fees won't increase. How does someone pay thousands of dollars for something and not read what they are signing? They even give you a state mandated rescission period in which to cancel for a full refund AFTER you sign. On what planet does one make a large financial decision based on the verbal promises of a salesperson? If it's not in writing, it's probably not true. Seriously, folks. You won't get out of the contract and get your money back for any of these reasons. Just chalk it up to lesson learned, and be smarter next time.
- stopit!!
Unfortunately, we do make mistakes, and of which I was almost a victim of as well. Luckily for me, I was able to rescind in time; but even so, I am still haunted by the fact that I could have very easily been fooled into getting tied up with senseless maintenance fee until I die, and what scares even more that my kids ends up with this stupid junk.
Most of the time, these timeshare people target unsuspecting tourists; and there are people out there, who won't know the facts about timeshare, until they get into their crafty timeshare presentations. People don't take interest on this, until they are the victims, and there are plenty of fish that they can target. Hence this is really sad; and hopefully there will be some law to protect the lies / and fraud they impose.
I had several legitimate questions, before I signed up for thousands of dollars worth plan; but with every questions, they had well rehearsed answers. And yes, I did have question about maintenance fee, and if there is way out. Their simple answer was to stop paying couple of time, and it will go away. No no no…. after reading all the complaints / reviews.. they will haunt you down / ruin your credit / horrible collection calls etc.
It is all in the paper that we sign, and you are right about that. But for a person attending for the first time, thinking that this presentation is for 90 mins, and you end up being there 5-6 hours.. They will play all the cards on the book: they will feed you, they will be very sweet with you, and they could be rude / nasty with you as well…
This shouldn't be allowed to continue.. very sad business model, feeding on people like leeches…
- LiveLife ToLove
Really then why do they pressure you to sign right away during the meeting? A real contract agreement a person will take it home, read it carefully, some even have their own agent or attorneys read them to clarify. So don't BS us on that BS.
- Jane hendry
In the UK we have the Financial Conduct Authority (FCA) and through experience the only way you will get Diamond Resorts International's attention. The FCA issue DRI their licenses throughout the year and any complaints will jeopardise all sales operations in the UK – I'm sure the US must have an equivalent and if so, well worth while contacting them by letter and get the ball rolling to get your money back etc.
- Lupie Sandoval
I bought my timeshare when it was Pacific Monarch and the customer service was excellent. The resort fees were reasonable. Since it was taken over by Diamond Resorts I have yet to speak to a customer service representative who was able to schedule time at Palm Canyon Resort and Sop. It seems everything is ask for is booked. The hold time to speak to a representative is anywhere between 10 – 45 minutes. I am so frustrated with Diamond Resorts I stopped trying to contact them and have not used my timeshare in years. I am tired of paying fees for their NON SERVICE and would like nothing more than to get rid of it. Prior to Diamond Resorts I used my timeshare once or twice a year and ALWAYS enjoyed our stay.
- Jillian Jones
My husband and I were on vacation and attended a Westgate timeshare presentation. Everything sounded good and we had never owned a timeshare so we bought into Westgate. Big Mistake!!! The whole thing began as a nightmare. To make a long story short the whole thing was pretty much just a lie. Some places we were told we could vacation at were not available and the dates they were available were not vacationing times. The fees were constantly going up. It felt like i had no control and was just wasting money. So i started researching ways to get rid of timeshares. I looked into timeshare exit team, etc. just seemed like it would cost me more money with little to no results. I came across a story about timeshare cancellation attorneys. I did my research and came Aaronson Law Group. They told me how they plan take care of my timeshare and I loved what I heard so I hired them. In about 2 1/2 months time they had got my timeshare cancelled. It was very much worth every penny and saved me money from ongoing rising fees and the feeling of wasting money. I do think there are some good timeshares out there but Westgate is not one of them. (Marriot and Hilton are the ones we have now and they are great)I recommend at least checking out some timeshare attorneys and see if you like what they say. Check out testimonials and do your research. There are good people out there who can help like they did with us!
- Jennifer
Can you share contact information for Aaronson Law Group?
- Richard USA
Up date on my cases with Vegas BBB and AZ State Attorney General. BBB said Diamond said I use my timeshare the year before fees when up. Nothing they can do .Az. State Attorney General said Diamond reviewed there records and my allegations they disagree with it. That I only looking to get out off my contractual obligations. They need more complains before they can do anything. If you live in AZ. file a complain with AZ. State Attorney General office and they would check into it.
- Ronaldo Benetti
Hello friends , someone help me? How do I sell a security of Diamonds Resorts?
I am Brazilian and buy the title but we have no interest in keeping as the costs are too high.
We offer the title with up to 20% below the value .We are going to NYC on 10/25/15 to do the sale. Those interested in the look in the email:
- Richard
File a complaint with Vegas BBB and with your State Attorney General. They will contact you and let you know where you stand. I did it and got a call from Diamond and weren't happy I went to these sites to file a complaint. My case is Still be looked into.
- Joe Ghost
Folks, no matter how bad the management of your timeshare might be you cannot avoid paying your maintenance fees. If you do you will first lose your usage rights, then you will be foreclosed on and you will lose any investment you might have in that timeshare.
Your only recourse is to the Board of Directors of your Owners Association and, unfortunately, in far too many instances that Board is controlled by the management company or the developer (who may both be the same company). If that's the case, you are screwed coming and going.
Far too many people succumb to the high-pressure sales tactics of timeshare salesman, pay big money for a week somewhere (or a nebulous set of "points") then blithely go on their way happy but poorer. Most, like this person, have no idea what they have gotten themselves into. If they bought their interval on an installment plan, the developer sold (or assigned) that contract to a third party finance outfit that has nothing to do with the operation of the resort, which includes the assessment and collection of maintenance fees. None of the money you pay for your timeshare goes toward the operation of the resort.
These resorts can't be operated for free ladies and gentlemen — it takes a lot of money to keep the doors open, the lights on, the A/C or heat going, and the sheets clean. That's what your maintenance fees cover — there is no "free lunch." If you don't like it, there is only one thing you can do about it — get involved. Go to Board meetings and Owners meetings. Voice your concerns, run for the Board and don't let those elections become "popularity contests." If you don't have people on your Board of Directors that understand business, then you are going to be continually screwed, because running a timeshare resort is a big business. You cannot afford the prima donna who simply wants to add being on the Board to her (or his) resume because it makes them feel important.
- Charles
I paid into a replacement fee each year. There should be $8 million in reserve. When Diamond bought the timeshare, the replacement fund magically disappeared. Yes, it takes a lot of money to keep a timeshare going when the money disappears.
- Elena Gutierrez
I am here now in San Jose De Los Cabos and DIamond resorts failed to send the shuttle service to the Airport. They failed to make reservations at the hotel after I paid for Resort living. They tell me they will call me and I am waiting at the front desk after 1 hr of waiting. I spent all my minutes the day I was left stranded here in Mexico. They refused today to chat with me online after telling them that I needed to document the chat in order to have things in writing. The Rep Janet Williams assured me Apryl would call me at the Hyatt place. Cabo Azul Resort staff was been horrible to me as if I was walking off the street. They told me I could not use the facility initially and said i had to prove to them in writing that i had permission to amenities. They have lied thru their teeth and took my 3,000.00 dollars to give me a hotel room. They promised Resort living to get my money and gave me something worth a small fraction of my money. They are truly blood sucking leeches of which everyone should stay away from. They were insisting I put an armband that I am allergic to and I refused. They were willing to cause an allergic reaction to force their policies with no regard to the effects. I asked for their policy in writing and they have not sent it to me. Horrible, Horrible travel nightmare I am living this week. They shoudl be sued and stopped.
- Kenneth Nugent
My wife and I own 2 timeshares are we are used to the pressure tactics that most use. But this company is relentless. Their "90 Minute Presentation" turned into 6 hours for us. The product they described sounded great and we purchased a sampler package only to find out that what they told us verbally is not what was in the contract. This was the most stressful presentation we have ever been a part of. Do not waste your time with these people. If you find that you are in a Diamond Resorts property and they want you to come to a presentation, DON'T. If you have already done it and are within your 10 period after signing, CANCEL it. These people are liars and care only about the almighty dollar. If that were not true, they would stand by what their sales people say. They do not.
- Rosa Rivera
That's what happen to me!! They told me I wouldn't have to pay anymore maintenance fees and now I have two pmts! and that I could use my points for all locations!! found our that wasn't true :(
- Brenda Yates
There is going to be a seminar held about timeshare cancellation on September 4th. If it something your interested please check out this link http://aaronsonlawgroup.com/seminar-2/. Hope this can help people in need of information on timeshare cancellation!
- Lauren P
Thanks for the information Brenda. Im definitely going to let my husband know about this. We are not to far away and he will probably be very interested. We are not happy with our timeshare at all and are working on getting out of it. Hopefully this is the break we have been looking for! Thanks again for the information!
- Nancy
Did you go to the Aaronsonlawgroup presentation on Sept 4th? Have they been able to get you out of your timeshare? If so how much did it cost you?
- Wiley
I got away from these people through Donate for a Cause. I am out 25K to these bloodsucking leeches but I am away from them and never once used a thing from them. They took my money and never gave me a one thing for it. My mission in life till the day that I die is to spread the ugly truth about DRI.
- Stretch
If we paid them $8000 the end of July, can we cancel and get our money back?
- Brenda Yates
Im not a %100 percent sure if you can get all your money back. Definitely a possibility! But I used a timeshare cancellation lawyer to get out of mine. I would do some research and contact some attorneys and see what they have to say! We used Aaronson Law Group and they were awesome! They made believers of me. I would definitely recommend checking them out. They have helped out many others just like me. I dont know how to get timeshares cancelled for free. But there are good people out there who can and will help!
- Nancy
Who did you use and how much did it cost?
- Brenda Yates
We hired them for $2000. It could differ for each case not sure! It seemed like a lot to us but when we calculated the fees and cost of everything we had already spent it came out to be a lot more than 2 grand so we felt like just spend a little more to get out of it and save in the long run! We currently own a timeshare through Marriott Vacation Club which we use all the time, absolutely love it and have had no problems. Hope this helps Nancy. I know how difficult it is dealing with a bad timeshare!!!
- Mr. Bill
Check your Purchase Agreement, I believe you could only cancel within 7 days of the agreement date, otherwise you are on the hook for the whole amount.
- June
They been keep calling me despite of I am on "do not call" list. I have asked them to take out my phone # so many time. So annoying this company.
- Robert
Faxed the cancellation immediately! Then call your bank and place a stop payment- let Diamond know you would like them to void and fax a copy back to you (for proof) then ask for the original. But I would also contact your bank and pay the stop payment fee. These guys are swindlers! They "gave" us a $1,000- Voucher but used the credit card they signed us up for to pay for it. SCAM ARTIST!
- Irene Woodward
We just bought into DRI and are trying to cancel our contract also. Just FYI, there is NO fax number on any of the paperwork. According to the papers we have, we have 5 days to send in cancellation paper (hand deliver, sent certified, express, priority, or other overnight delivery, with return receipt). So I'm assuming that a fax of the papers would not work.. We have sent ours two different ways(FedEx and USPS), just to try to ensure that at least one gets there on time. We will see if it works..
- bob
Timeshare and wills is a touchy subject. If they tell you you must will your timeshare to your kids tell them they are wrong. NO ONE has to accept an item willed to them. The kids just sign saying they don't want it and they are NOT resposible for it. They can not have used it while in the will. Pay the maintainace fee for a year or two then let the timeshare comapny or state worry about it. They will take it back eventually
- Nancy
Hi Bob, can you clarify. My daughter and I each have a timeshare with DRI. Neither one of us have it listed in our will. Do we need to? No one wants them to go to our heirs. Please reply….Thanks, Nancy
- Sue
Hi Nancy, you could always list it in your will and give it to DRI !!!
- Jennifer
Ha, I love that!
- bob
You can if you act NOW some states give 3 days some 10 call immediately and don't take the run around
- disqus_rcWmMQUvqI
After 4 hrs. of pure pressure we bought extra points to became "silver". Now my wife and I realize that we can not afford to pay them.
We bought them on 7/22/15 and we still have time to cancel them. We gave $2100 as down payment.
Our questions are: Should we put a stop payment on check to give us time to write written cancellation? Or what is the best way to cancel the contract? Suggestions as what is the best way to cancel please.
- waltnich
I must be confused. I own a unit at Liki Tiki (formerly Isle of Bali). I have a fee simple deed. I am under the impression that our Association owns the common elements and is responsible for maintenance and taxes, etc. etc.
I am under the further impression that our Association is made up of all the individual unit owners and we elect the Board of Directors that oversees things are being done property and who hires a management company to do the management.
I am a multiple Marriott owner as well as my Liki Tiki and have always been pleased with my time share ownerships.
You speak about Diamond as if Diamond is the owner, as if we are Leasehold tenants. True, I have received no notices from the Liki Tiki, which is in poor form, but adequate notice from Interval International looking for a potential deposit serves the purpose.
Our resort has changed over the years but my experience is they hold the line on expenses and keep things updated and in good repair. A new management company that also offers paid sales presentations doesn't sound out of line, it goes with the territory. Just don't attend the presentation. If the financial reward temptation is too great be prepared to exercise self discipline over a number of hours. If you're just going for the money, you might want to rethink.
I'll be staying in July, so I'll see what the vacation turns out like. But I can not imagine a bad situation – the bulk of the owners would pressure the Board of Directors to take appropriate action if the management company was usurping our resort.
- Jarm
An an attorney started calling my 80 yo mother (where did he get her #?) offering to help for about 3K. He claimed Diamond could put a lien on her house if she does not pay her fees, and also claimed the fees could be passed onto her estate and her children would have to pay the fees… FOREVER!! What a bunch of bollocks that would be. Not sure what is true here but she wants out and cannot pay the fees.
- Dejlim
Any update on this? I want to stop paying too but worried with lien and stuff
There are many ways to be relieved from your timeshare. My office specializes in this and has recovered judgments for a number of disgruntled timeshare owners.
Here is some information about a recent case that netted my clients over $40,000
- Joe
It is written in your contracts and is Diamond Company Policy if you can prove "ANY MISREPRESENTATION" regardless of how long you have owned with Diamond Resorts your contract can be canceled. Also remember that timeshare sales are regulated by the Real Estate Commission which will also aid you with complaints and misrepresentations issues.
- Joe
Stephen Cloobek is no longer CEO or President of the company. He is now just a majority stock holder. David Palmer is now the President and CEO of Diamond Resorts
- Richard
To get hold of Stephen J. Cloobek 702-823-7700
- Casper
You never get to speak with him, even by e-mail. I was referred and sent to the risk management department. This has been ongoing since October of 2014. :
- Linda Schueler
I have sent e-mails to him and just regular emails and have never received any replies back from anyone.
- Nancy
Don't bother sending emails or letters or using the Diamond Membership blog. First, Diamond does not respond to emails for letters. Second, Diamond edits any inputs on the members blog. If it is negative they just don't let it get posted. I know from trying since 2012. Nancy
- Thomas Vaiden
I had a diamond resorts timeshare and these guys lied to me about everything imaginable. They stole my money and my time. It was an absolute nightmare! Luckily I found Austin with Aronson Law Group and he took over the nightmare for me. They handled this matter in a timely manner with no further stress on me. In the end they got me out of the timeshare nightmare and Ill never deal with timeshares again. I highly recommend you check out Aaronsonlawgroup.com and get yourself out of the nightmare!
- Dejlim
Thomas, is this right with the lawyer? What exactly did he do? Thinking of contacting him scared of another scam
Yes this is correct with the lawyer. They handled my case in a little over 2 months. Which includes documentation, recension and credit restoration. I would definitely recommend calling them and see what they have to say about your particular case! They are not a scam. They are also not free but they have helped out many people just like me. Hopefully this helps you!
- kristin
Thomas, how much they charged you?
It cost us around $2000. At first that sounded like a lot to my wife and I then we started thinking about how much money we had already sunk it to it with all the fees, etc. We actually saved money by just going ahead and letting Aaronson take care of it. It was well worth it to get out from under that nightmare!
It cost us around $2000. Your case could be a little easier than ours so it could possibly be cheaper. It sounded like a lot to my wife and I at first then we started thinking about how much we had spent on fees, etc. So it was definitely worth it to get out from under that nightmare. I would definitely recommend checking them out and see what they have to say about your situation.
- Richard
I sent my info and never heard from them.
- SandyLester
When DRI took over ILX properties, they violated our original contract.
Their property choices are nearly impossible to get into, they will not talk to you on the phone(fortunately you can't hid on the internet) you must fill out a form with your question, an answer will arrive anywhere from one month to ten.
It is amazing people will buy anything from them, we'd unload our timeshare but no one who knows anything will not buy DRI
My office has won legal actions against most of the major timeshare companies, including Diamond.
If you would like more information on this subject, you can go to http://www.timesharelegalaction.com
- Jennifer
Sandy, we bought with ILX too and I would like to know more about how you unloaded your timeshare. Diamond says we have to pay $14,000 to join Diamond or what is have is useless. How did they violate your contract? Any help you can give is greatly appreciated!
- hkjinidaho
You need to contact the attorney general in your state. I contacted ours and they said that they have had several cases against Diamond Resorts and all of them had been resolved in favor of the consumer. Diamond just wants you to believe that you don't have any rights, but you do. I am still in a dispute with them and don't plan on backing down
- Barb Halvorsen
We purchased in September when on the island of Maui. We too were pressured and were in a hurry as we had an engagement. They laughed when we mentioned the three day right of recession, so we assumed a recession no longer existed.(granted we realize we should have checked over the paperwork for the seven day right recession that existed) We were told that when we retired and traveled in our motorhome it would be a perfect way to have a break and say in one of their resorts. We mentioned we have a dog and they said no problem they have pet friendly. Well they have a total of four or so, two in California and two I think in Arizona, doesn't do us much good for the rest of the country. I have been trying to put together a trip to use our points and none of the places we want to go has availability including the place we purchased at. My husband is so livid I don't even like discussing this with him as he gets so upset that spent this much money for absolutely nothing we can use. We are approaching retirement and need every dime we have :-(
- Sally Wehe Flanagan
I too travel with my pets. DRI told me to register my pets as service dogs and bring them to any resort. This is illegal and unethical. I can't use my points except at Kohls Ranch in Payson Arizona and also at a place in Sedona. This has been a horrible investment. I can stay at La Quinta for less $$ and my dogs are always welcome. DRI really does not live up to it's "meaning of yes" motto.
- Scott and Jacque
My husband and I were actually wanting to get more information on timeshare because we travel so much. However, after the pressure to sign, SOMETHING, so we ended up signing a contract for THE Sampler package. Does anyone anything about this? We thought we were interested but talked more about it and are starting to feel we have made a mistake. Is there a way out of it if it's only been a couple days?
- Mabel Hilton
The sampler was a goo deal (unless they have changed it). I went to Hawaii and stayed 11 days very nice , but you do get a lot of pressure to buy, make sure that you read every single work before signing anything. I upgraded with Diamonds and it was the biggest mistake I have made lately.
- Rick
We purchased a sampler package, after 4 hrs of high pressure sales. Noticed to use it you have to go to another presentation. The salesman stated it will be waived and he would note it in the contract. Needless to say, it was a LIE and when I called the corporate office they refused to do anything about it.
- Jojo
My wife and I attended a presentation at the Polo resorts in Vegas, after sitting there all day, yes all day, we didn't qualify for the regular timeshare offer but was suckered into the sampler pack, was promised alot and when I asked the man from corporate if we could use the sampler right away, he looked me in the eye and said yes. Today, i tried to book a room for Valentines day and was told I couldn't unless I had 6 months worth of payments paid or 1000 bucks, and this was not explained to us up front and It should have been. When a person from corporate office looks a man in his eye and says yes the package can be used right way, you take him for his word, Wrong big mistake ever on my part. I did put a stop payment on my 1st payment to these a******s and now I would like to find out how to get out of this s**t contract.
I just read your complaint
regarding Diamond Resorts International. We are a law firm in Longwood,
Florida who specializes in legal rescissions of timeshare contracts all over
the world. At present, we are in the process of filing a class action against
Diamond in Las Vegas so we are seeking timeshare owners in the exact
situation as yours. If you are interested in speaking with us regarding
this suit or getting out of your timeshare altogether, please give us a call at
407-644-1336 or email us at firstname.lastname@example.com or email@example.com and ask for
Diane Stephens or Austin Aaronson.
Our website is located at https://aaronsonlawgroup.com
We will happy to discuss this
further with you.
Please feel free to read further
for more information.
The grievance expressed here
reflects a very common problem that continues to frustrate many timeshare
owners. Often promises are made during the sales process verbally and in glossy
literature touting the opulent surroundings and accommodations in exotic locations
throughout the world. However, when you finally book and travel to whatever site
may be available – if anything at all – you find yourself in something less
appealing. The prices that you pay annually could easily have bought you a four
star resort with unlimited resort destination options. When you complain about
it to the resort developer, you are directed to read the fine print in the
contract full of disclaimers and waivers that purport to justify this bait and
switch. What's worse, there doesn't seem
to be any way out.
You owe it to yourself to obtain
sound, competent legal representation by counsel with over twenty-five years
experience in contract litigation. You will be made aware of your rights in
addressing the situation with professionalism and integrity. In many cases we
can obtain a legal rescission of the contract so as to get you out from under
that oppressive lifelong timeshare obligation. At the very least, there often
exist good faith legal grounds to warrant a formal dispute invoking federal
consumer law to protect your credit with the national bureaus. We'll be happy
to discuss your rights free of charge at 407-644-1336. You may also visit our
website at
At our website, you will
be able to read testimonials of clients we have helped. Once you contact our office, we will provide
you with an email that includes a link wherein you can verify Mr. Aaronson's
status as an attorney in Florida. We
will include the email an attachment that spells out exactly what the cost will
be and the fact that we will protect your credit throughout the process. It usually takes about 60 days to complete a
cancellation…..from start to finish.
Please note that it doesn't matter in which state you live,
nor does it matter where the timeshare is located. We are very successful in cancelling
contracts throughout the U.S. and Mexico.
We have had clients from the U.S., United Kingdom and Canada.
- Peter Erikson
Yes, this is good old American manipulation. Diamond tries to shame you into thinking you've got to make a commitment. And, yes, somehow 90 minutes quickly turns into 3 hours. One salesperson after the other; the last one to speak to us in Maui was a real jerk, slamming his fist on his paperwork when we said "no" for the last time and then leaving without a word. Gotta stand up to these jerks.
My office has represented many disgruntled timeshare owners and has
recently recovered for a Diamond owner over $40,000 plus attorney fees.
More information on this subject can be found at
- kcd
I want to thank all of you for posting your experiences. I was seriously looking into buying a time share with Diamond. I will NEVER do this now!!! I realize you have all been through an awful ordeal, but your willingness to share and warn others is very much appreciated.
- Fed Up
If anyone knows about a class action suit I want to know about it. We have owned since 1998 with Polo towers and also Monarch grand later. We combined all our time and can't seem to get any time available either. We do know that there is alot of the property rented to non owners . We have failed to get any "free" upgrades when in fact there are vacancies that we are told need to be left open for non members rental. What is up with all this? We are sliver owners which we were told would also give us a special person in reservations to meet all our needs. It is all bunk and we are sick of it too. I have known people that have call the bluff of timeshare and not paid maintanence fees without any suit or action from Diamond resorts. If anyone knows a way out of this mess please post it!
I just read your complaint
regarding Diamond Resorts International. We are a law firm in Longwood,
Florida who specializes in legal rescissions of timeshare contracts all over
the world. At present, we are in the process of filing a class action against
Diamond in Las Vegas so we are seeking timeshare owners in the exact
situation as yours. If you are interested in speaking with us regarding
this suit or getting out of your timeshare altogether, please give us a call at
407-644-1336 or email us at email@example.com or firstname.lastname@example.com and ask for
Diane Stephens or Austin Aaronson.
Our website is located at https://aaronsonlawgroup.com
We will happy to discuss this
further with you.
Please feel free to read further
for more information.
- jcajun
Diamond resorts are liars. has anyone had success in getting rid of it.
My office has sued a variety of timeshare developers, including Diamond and we have won money for these clients.
You can find out more information about these lawsuits and our victory against Diamond at http://www.timesharelegalaction.com
- Snobuz78
We had reservations for New Year's at The Cancun Resort at 8335 Las Vegas Blvd South, Las Vegas Nevada 89123 was the last straw. The staff at this
property seems to be suffering from Timeshare buyout! The employees
were not very friendly, nor the the least bit helpful, they are more
interested in SELLING Timeshares then in making a positive impression.
Most importantly they put us in a room that had NO HEAT on December 30,
2014 on of the the coldest nights of the year in Las Vegas Nevada.
We were told that they had no room to move us to because they were sold
out, that night they did not send any maintenance or staff to
investigate, never offered any space heaters or extra blankets! Just
told me how to work the thermostat. We could see our breath in our
room! The cold near freezing temperature in our room at the DRI Cancun
property caused intense discomfort and undue suffering for my husband
and I who both have medical disabilities that the cold aggravates. We
got no assistance, help, compassion, empathy, understanding from anyone
staff and I made several calls for help. We could not get a room
anywhere else in Vegas, we were just left to suffer and turn on the gas
stove, open the oven door and risk gas poisoning in order to try to get
- Mr. M
I think this is silly. I am not a fan of Diamond but I think Mr. Cloobeck would have gotten right on top of this and fixed the situation if he found out about it. His card is on the front desk at the resort next time contact him directly by email he or his corporate staff will take action.
- Richard
Did got no answer when I send email.
- Sally Wehe Flanagan
I've e-mailed and called him MANY times. He never responds.
- Shari
Am an owner since 1988 in Williamsburg. I contacted Mr.Cloobeck about many issues. Of special concerns were promises of updating units and the removal of the hot tubs from individual units. Just prior to them assuming management our fees had been increased and had been told new hot tubs would be installed etc.! Mind you if they had maintained them properly this wouldn"t have been an issue at all! His response was if you don't like it then surrender your unit! Despite the rudeness, I replied very nicely to invite him to discuss my concerns. Big surprise no answer to date. All the management companies we have operated under have basically ripped owners off; I really don't understand how they are legally being allowed to continually do this.
- Courtney
How do I surrender my unit? From the moment we signed up we were lied to.
- vickih
Must work for them?
- XfireCapt
Stephen Lambert, Eli Holzman and Chris Carlson are
the executive producers. Of Undercover Boss featuring Stephen Cloobeck and Diamond Resorts International. I wonder if they would like to do an Exposé Now? contact them at CBS. com and lets find out
- XfireCapt
Check out The BBB website in Las Vegas Nevada Against Diamond Resorts International
- XfireCapt
I'm looking for an Attorney to File a Class Action Suit Against Diamond Resorts International, since they went Public (DRII) without notifying the owners. I do not understand How they could give away my ownership to shareholders? ? ? ? I just drafted a letter to the Securities Exchange Commission, and mailed it today.
- Beatriz Peky Salgueiro
Hi XfireCapt, I am trying to do the same thing, preparing many letter to send SRI, BBB, Credit Bureau, the attorney General in Nevada an California, Federal Trade Commision,, and so on. Please contact me, I can share more information with you and also I want to file a Class Action lawsuit too. Thank you so much.
- Richard
Can you send me a copy of your info?? Thanks
- Elvira
Beatriz Peky Salguerio : Can you please send me a copys I do also have a timeshare nightmare
- LooneyBinEscapee
Went through the salespitch a few days ago. Was a pressure pitch but not a lot of pressure.
Once they showed me the numbers (About $18K for something called Silver, make the "downpayment" on a DRI/Barclays Credit Card at 0% for 6 months, plus a 1K/yr maintenance fee), they wanted me to sign up for $350 per month for 10 years. Looked like quite the Ponzi scheme to me. Interesting this is allowed, given this company is listed on the NYSE.
I basically led them along, acting like I was interested in buying and at the end said no. Got handed over to "Corporate" and was offered a "Starter/Trial" package for about $3K for 11K points to be used over 18 months, to which I said no. For 90 minutes of my time, I got $75 and a free breakfast.
- mick
dont by of them they are a scam ,,stay clear of this company
- Bek
I regret the day we ever bought into this ripoff company. We are out so much money that we didn't have to waste on such a crappy company. The maintenance fees are ridiculous & like others have stated, its virtually impossible to book anything that you want. So frustrating & infuriating. Like throwing good, hard-earned money down the drain. My advice to others…DON'T DO IT!!!!!!
- Paul
I'm a silver owner The amount we pay in maintenance and club dues are outrages. When we try to book we alway have a problem because these fees need to be paid before you can make reservations. As my family review our cost the almost $3000 in club and maintenance we pay we can just rent a week in Diamonds rooms and not have the monthly mortage fee. Last year we they wanted to review my account while on vacation a few ladies and me decide to tell them the only thing they can do for us is pay our maintenance fees. They gave us our $100 and we were out in 10 minutes.
- Linda Schueler
I will use that .
- Linda Schueler
Totally agree with you!!! Do not buy a diamond timeshare!!!! As others have stated they have oversold and now its impossible to get the dates where you want them even trying to reserve 13 months ahead of desired date.
- flo
as time goes on we are more disenchanted with our Diamond Resorts Timeshare. The annual fees are outrageous and every time we go for an owners update we are told that what we thought were the benefits of the timeshare are now things that are detrimental and the only way to make it better is to invest another $10K in their program. We love the resort at Poipu in Kauai but since we are not owners in Hawaii it is difficult to get a reservation. It feels like every time we try to reserve time at a Diamond resort it is booked. The sales pitches are horrible. We were recently in Vegas and the sales person was super friendly until they realized we were not buying and then was rude. Mr. CEO Stephen Cloobeck you should be reading these complaints and doing something about this – especially since you are now a publicly traded company. The options in Europe are horrible. You have not lived up to your promises! I filled out the survey from our last owners update and even though I expressed my concerns, I have not heard from anyone. Are you reading these?
- Asmaa Kadhum
- dugger
We got rid of our Diamond Resorts timeshare in Sedona, Az. by donating it to a non-profit organization in California. We gave the necessary info to our attorney, and he did the rest. It cost us under $1,800.00. Our maintenance fees went from $395.00 a year to nearly $1,000.00. Our same resort could be rented online for $700.00 by anyone. Four friends of ours have done the same as we did. Just remember, NO company is going to sell your timeshare for you. Our friends lost $4,000.00 to a company that wanted that money upfront to sell their timeshare. Lotsa luck.
- pam
PLEASE tell me the name of the non-profit in California – or any other places you think will take this. I can get an attorney and do the same. Our fees are over $1500 now and no end in sight. firstname.lastname@example.com — please email me back if you see this.
- Beatriz Peky Salgueiro
Hi dugger, cuold you please the name and phone the attorney that helped you? my emai is firstname.lastname@example.com I am trying to do something before die. Diamont Resorts is a real scam. Thank you so much
- kathymccraw
please send me info on how you got rid of your timeshare to …firstname.lastname@example.com
- Maricruz Oyola
Hi Dugger
Do you mind sharing more details how you did it? Thanks
- ihelp
want to get rid of timeshare? write a detailed letter to DRI corp explaining health issues and reasons you cannot travel %90 of time will take back but I make it clear only Us collections Hawaii collection California collection which are just point based anything deeded you will need to sell as this takes having to transfer name on a deed. US members only
- XfireCapt
My wife and I are both in our 70's, and have health issues that prevent us from traveling for long distances. I explained this in a letter to Ceo Stephen Cloobeck, but NEVER even received a reply. I was told to Try "Foreclosure in Lieu of Payment". I recently drafted a letter to the Securities Exchange Commision since the company went Public (DRII) without notifying the owners, or compensating the owners when they turned our ownership over to share holders.
- Diana Diaz
People, do not buy a timeshare. It seems like a great idea. My husband and I just went through a timeshare presentation and all the things they said were wrong. One of the presenters tried to jerk at our heartstrings by saying that he recently lost his little 2 year old nephew and he wished he had spent more time with him. And a Wyndham timeshare would have helped with that? Outrageous. If you want to know more about how this works, look into how a sale is structured. They give you the value, and then, after a really long time of asking if you could see yourself using that presidential suite they just showed you (which takes more points than you can imagine and are buying) then they spring you with the price. Like "ownership" makes it all better? Come on. Don't believe it. The salesperson then brings in a manager to tell you about the price. Do not show any interest – even if they say, what if I could drop it to half that. the key phrase is "what if." Listen carefully. "What if I could" means they can't do it. Show no interest. Timeshares are great – for them. They get your money up front. They get to invest it. And they earn the interest on it. Then you have to pay maintenance fees of 900 FOR LIFE! That's what "ownership" gets you. You would be better off saving your money, earning some interest on it, and then spending it when YOU want. Look at the fine print. You own almost nothing. You can will your $900 per year in maintenance fees to your heirs. LUCKY THEM! I hope that gives you the motivation to not buy. We walked out of our Wyndham timeshare presentation with a $200 gift card. Woohoo! But then again, we're both really cynical people who aren't easily pressured into ANYTHING. At one point the salesperson said, "Are you making excuses?" I said, "Excuses are for people who feel guilty. I don't feel the least bit guilty." Left her a bit speechless. You may have guessed that I don't have a lot of friends. It's true. But the friends I have are very good ones.
- Frank
Wow, seriously, my salesman said his wife died of cancer ….blah, blah, blah. I did NOT make that up. I bought my timeshare (then Sunterra) in 1999 and have regretted it ever since. But I will say that Diamond Resorts has come a long way and is much better managed with internet options and such, but at a price! I am at Mystic Dunes Resort right now and they wouldn't allow me to attend their bullshit session because my wife couldn't attend. She has MS, and I did NOT make that up.
- Rob
The wife and I just got back from Vegas and sat thru one of these ridiculous presentations. Being a detective, I am already cynical about anyone and everything. Our salesman gave the story about her father passing away just two days before they were gonna go out and spend time together for her 18th birthday because she put him aside on her 16th birthday. She even played it up with acting like she was crying. Really pulled on some of their heart strings because they were all feeling bad for her. The wife and I were both like… "uh huh"…. Anyway, they kept trying to high pressure us and got upset when I wouldn't let them run a check on my credit. Luckily I have a credit checking app on my phone and showed them my score. This was a mistake because it made them pressure harder for the sale. I finally just told them that the 16.99% interest was ridiculous, the $3,000 down payment was stupid, and the fact that you are paying for something each year even if you don't use it is complete asinine. That salesperson left and here came another with such a "wonderful opportunity that is too good to pass up". Well I did. Funny how they weren't so friendly after you tell them no and take your gift and leave.
- Diana Diaz
I think the lesson here is that you ought not ever buy. Just say no, get up and tell them you are not interested at all and they are disrespecting your time when you were promised to get out of there by a certain time. Ask for the gift and go. I feel for anyone that thinks going along with buying is the way to get out of there. Don't do it.
- Erik
I went through a Sunterra (now Diamond) sales pitch that took a good while. It is amazing the lengths that they go to to pressure you to buy. It is insane, these people are professional liars and are very good at what they do. I and my wife left without signing anything. Afterward I literally couldn't believe I got out of there with a $100 gift card and without signing anything at all…I second guessed myself a little since the urge to sign was so intense but for all the wrong reasons, the whole thing just felt wrong…it was so mesmerizing in the worst way possible.
- mark
I live in usa and life is worth living comfortably for me and my family now and really have never seen goodness shown to me this much in my life as I have been going through a problem as seriously as my son found a terrible accident last two weeks, and the doctors states that he needs to undergo a delicate surgery for him to be able to walk again and I could not pay the bills, then your surgery went to the bank to borrow and reject me saying that I have no credit card, from there i run to my father and he was not able to help, then when I was browsing through yahoo answers and i came across a loan lender MR TONY HARTON, offering loans at affordable interest rate and i have been hearing about so many scams on the internet but at this my desperate situation, I had no choice but to give it an attempt and surprisingly it was all like a dream, I got a loan of $ 50,000 and I paid for my son surgery and thank God today is good and you can walk and is working and the burden is longer so much on me more and we can feed well and my family is happy today and i said to myself that I will mourn aloud in the world of the wonders of God to me through this lender GOD fearing MR TONY HARTON and I would advise anyone in genuine and serious need of loan to contact this God-fearing man on firstname.lastname@example.com through .. and I want you all to pray for this man for me
Thank you
- Diana Diaz
You have some serious issues. Being a liar is chief among them. I hope no one fell for this.
- relinda beesemyer
I bought in to Diamond Resorts International on a Sunday I tried to get out of it the following Sunday. I tried calling but the offices were closed,for two days, also you had to cancel by FAX, this was difficult to do . I missed their cancellation cutoff day by (1) day. They would not let me cancel the agreement. In order to use your time you have to buy points. My 2500 points will get me a 2 day stay here in the USA. You need over 8500 points to make any stay , worth while,that would be 7 days. At $8.00 a point that would be another $10,000. dollars. With rising maintenance cost per year in excess of $800.00. it's just not worth it. I unfortunately bought in a year ago, I have not used the membership. Such a waste, that I could not really afford.
- cburt72
Contrary to other postings on this site, it is possible to get out of your contract to purchase a DRI membership, but you must act quickly (about 10 days) after you join. I did it and found DRI to be polite, cooperative and not at all argumentative.
My wife and I visited a DRI resort, listened to the sales presentation and impulsively decided that one of the plans matched our desires. We signed the "Purchase and Sale Agreement" (P&S) and returned to our home in another state. While en-route we changed our mind and decided we had to 'get out'.
I carefully read the P&S and found it contained a generic 'Cancellation' clause telling how to 'rescind' (cancel, get-out-of) the purchase contract. Simply stated, I had to notify DRI of our decision to 'rescind' IN WRITING, to a special address, within X Days.
Most states in the US have laws enabling anyone to rescind real-estate contracts signed within their state or signed elsewhere by their residents. Attached to DRI's P&S were reprints of these laws for the state in which the sale took place and, since we reside in another state, a copy of our state's law.
The key point of these two (or three) clauses is that they told me how to cancel ("rescind") a contract and how many days I had to to it. I carefully read and compared both DRI's requirements and the two state requirements. In addition, I went online to the web site of the state(s) involved and found the pages for the State Attorney General (the title varied by state). The sites contained links to contract cancellation instructions. I noted the AG's name, his title, his office mailing address, the respective law's statute number, and required procedures. (I found DRI's P&S attachments were accurate re-statements of the state laws applying to my situation.) In my case, the states specified similar actions but different time frames. I did what they said to do but chose to do it in the the shortest time stated.
I wrote a letter to DRI stating our desire to rescind the P&S agreement (The wording I used in my letter is shown below) and send it by registered US Mail, return receipt requested, to the DRI address specified in the Cancellation Clause. I mentioned that if DRI didn't fully cancel as required, I would file a complaint with the state's AG. I made sure the letter was postmarked and received by DRI, as specified, within the required number of days. My cancellation clause said I could also send notification by FAX, which I did, and I also sent one by e-mail. However, the US Mail letter is the one that counts! The others are only advisory. I sent a copy of my letter to both state's AG by ordinary mail.
The day after I sent my FAX, I got a telephone call from DRI confirming that my request was received and was being processed. Several more telephone calls and e-mails happened later, but none were argumentative. DRI was rather pleasant about the cancellation process and I received a cancellation confirmation letter from them and from the finance company and a refund of my deposit money all within the time frames specified by law.
Part of my closing expenses were paid with a cash advance/loan from a new credit card account DRI opened. My recision request asked that the funds be returned and the account closed. DRI said that they would return the funds, they couldn't close the account as it was mine. I just waited through two billing cycles and the statements showed return of the finds, and a zero balance. I then telephoned the card company and closed the account.
Here's what my letter looked like:
Date: Mmmmm dd, yyyy
To: Diamond Resorts U.S Collection Development, LLC
{address in Cancellation Clause}
From: Mr. & Mrs. John Doe
Subj: Request to Cancel and Rescind Purchase of Membership Points
On {date}, we (John and Jane Doe) completed documents to purchase {number of} membership points and {number of} bonus points in Diamond Resorts U.S. Collection for a price of ${number}. The sale took place at Diamond Resorts' Sales Office in {place}. Membership/Account number {number} was assigned.
This letter is to inform you that we wish to CANCEL this purchase under the terms of {state of residence} {statute number} and any similar {state where signed} law.
Accordingly, we expect that within {smallest day number in DRI P&S and state laws} days you will cancel, rescind, and return to us all applications, agreements, contracts, notes, or negotiable instruments associated with this purchase (Purchase and Sale Agreement Addendum, Paragraph 4). We also expect that the ${number} charged on {date} to the {bank name} credit card opened in our name will be repaid and the account closed.
Should your actions in executing this cancellation and rescission not meet our expectations, we will file real estate sales transaction complaints with the both the State {of residence} and State {of sale} Attorneys General.
Under separate cover we are returning the vinyl tote bag presented to us along with the books and directories it contained.
/s/ John Doe /s/ Jane Doe
cc: {residence} State {sale} State
Office of the Attorney General Office of the Attorney General
{address} {address}
- Ed Durand
The salesmen wanted $37K to buy into timeshare at Mystic Dunes in Florida. I laughed out loud and told the guy I was paying $67 a night to stay there. Do the math.
- Ed Durand
Have you people never heard of Hotels.com?
- Bill and June Guano
Bazar Sales: while is Las Vegas we went to a Diamond Resort sales presentation. We were greeted by a middle eastern man who needed a shower bluntly he smelled and was rude. He kept grabbing my wife and shouting he was the one. Mt wife is from the middles east and does not like to be touched by strange men I told him to stop or I would call the metropolitan police!
- Gloria Chavez
We owned monarch for over 13 years no problems now with diamond they did not tell us
Please if there is a group getting a lawyer I want in.. What they tell you at the sales presentation is not so. So now I have two to take care of financially I was very happy with the Monarch timeshare.
- Bonnie
I have owned at Riviera Beach and Spa in San Juan Capo since the resort was built (nearly 30 years ago). Since Diamond took over my HOA fees have increased about 25%. I had a terrible time getting anyone to return my calls. I feel that I am stuck paying their fees, but am filing complaints with the BBB in both Orange Co, CA and Orlando, FL. If there is a Class Action I want in too!
- Beatriz Peky Salgueiro
I am writing letter to attorney General in California and Nevada, BBB, DRI, Federal Trade Commission, and so on. Please contact me, I also want in a Class Action, I sent an email to another person commenting this complain because she found an attorney. my email is firstname.lastname@example.com
Millions thanks
- Richard Dennis
We were told if we change to Club our dues would not go up much. They when up the same as everyone else and as a senior it make it impossible to own my time share. Mr. Cloobeck said on tv he care about time share owners and sent emails to see why this happen. Never got a answer and was told we had to pay it or we would go to court. We .been a member for years and now we will lose our timeshare because we were lied to more than once. We had always paid on time and feel we were taken for a ride Why isn't Mr. Cloobeck not answering his emails from owners and helping them out???
- Islander Jack
Whats his email, I want to tell him whats on my mind
- Richard Dennis
Look up his name on yahoo and found a web site were you find contact info.
- XfireCapt
Try "Foreclosure in Lieu of Payment".
- Linda Schueler
Lying is what Cloobeck does best. Never have gotten an answer on any of the 10+ emails sent.
- Susan
When Mr Cloobec was on "Undercover Boss" I saved the 2 episodes that I recorded. I was at that time impressed with him. Not so much now. It appears that if we book our home resort about 10 months in advance there is a pretty good chance we can get something. If we try and go to another resort in Florida, Arizona, California it appears that there are no units available. How can this be when we try all different months? I believe as another patron stated that these rooms are rented out for a higher rate.
- XfireCapt
I have spoke with many folks in the eevator at Polo Towers. Most are there for three free nights provided they attend the sales seminar.I was looking for another owner to see if any were left. During Rodeo week in December, many people are just there renting.
- Knower
Hi what can one . My wife and I are platinum members (50,000 points) ant at that level we are supposed to get certain benefits. One was we ccould always upgrade to a larger room if available for free. Well our old friend Cloobeck just changed the rules and is now charging 50 dollars. Oh well that means he has just devalued our points again. It seems that our friend is now and has been renting out rooms while telling us the resorts are not available he makes more money that way. Please remember that if you go to a sales presentation and buy points you have 5 days to change your mind. Just carefully fill out the recession form found hidden in the back of your paperwork Do not call the sales office just fax it in. If you get talked into a Sampler Package you are stuck and cannot get out of it.
All the best/the knower
- Blue Water
Take them down Jimmy…
What form is that called to fax in to cancel. Is it 5 business days or 5 days.
- Nancy Berlekovic
yes we would also be involved in a class action suit. We bought many years ago and changed to points, but can never get any timeshares. We once ask for any thing in Florida and we were told nothing was available. we can NEVER get what we want, even if we give them a BIG window of places and times. We are fed up and want to get rid of this timeshare. DON,T ever buy a timeshare. Thanks for letting me vent. Nancy B
- Rhonda
I'm finally glad to see someone else with these comments!! We have spend enough money we could of bought a nice vacation home. We NEVER get to go where we want when we want. A lot of the places are not handicapped accessible to code. We have a daughter in a wheelchair and there is NEVER a place were we can all stay comfortably.
- Linda Schueler
my problem exactly!!!!!
- Mara Bachicha
WOW!!! Interesting . My father is a Sun Terra owner. He and I recently took a vacation. As you know we had to attend a meeting. After a alright breakfast they swarmed in. They took us to a back office and told us we were the last of very few Sun Terra owners and should think of changing and buying Diamond Resorts points. We did not bite right away . We wanted to do some research. So far all i see are complaint boards Full of very interesting and familiar complaints. So now I wonder is there a GOOD STORIES about DI page? Does anyone have anything good to say about DI ? we put a nit down and will pay as we go .. for 18 months.. it is what they called , the " Trail Package" . Does anyone know about this? It all sounds so good.. If we had the money and could travel often. I was thinking it sounded good because we could use points for car, shows, etc.. after we pay up front. Then get cash after we send in receipts. However.., after reading all of this .. .. I are doubtful as it is . This just confirms. However still wondering where i can go for positive feed back, Not being DI itself.
- Champion for victims
We can help you. I personally have over 12 years of experience in the industry, in multiple cities for multiple timeshare companies and our company has a proven process with customer testimonials to back it up. Let our experience work for you. If qualified by our firm in some cases a REFUND can be received. We do not miss when we take a case. Call at 417-294-7208 or email me for details:
- Champion for victims
We can help you. I personally have over 12 years of experience in the industry, in multiple cities for multiple timeshare companies and our company has a proven process with customer testimonials to back it up. Let our experience go to work for you. If qualified by our firm in some cases a REFUND can be received. Our proven track record can help you. Call at 417-294-7208 or email me for details:
- John Wilson
A Strange Sales Presentation: my wife and I went to a sales presentation (up date) at Polo Toweres in Las Vegas. We were greated by a old woman who showed us around and then started to tell us the story of her lile she related to us that she came to Las vegas as a young woman married to a drunk and abusive husband and went to work for Mr. Cloobecks father at Polo towers. She said she devorced her husband and Mr. Cloobecks father took her under his wing and watched her children in the office while she worked for him.She did so well she won the gold sales ring (one of four). She said taht Mr. Cloobeck and his family call her Auntie. My wife a sucessful business woman asked her point blank " What deos this have to do with Time share or point sales? She repied I just want you to know what a wonderful man Mr. Cloobeck is!". She also pointed out that a picture of Mr.Cloobeck with Mr.Obama is on the Power Of Yes presentation running 24/7 in our room. I asked are you trying to tell us that Mr.Obama The President is officially endorsing Diamond Resorts. She said " think what you want they are close friends" My wife said this is outrageous, unethical and possible illegal to say such things". We did not upgrade were outraged and are prepairing to write a letter to Mr. Obama about this. I have come to understand that Mr. Cloobeck gave over 200,000 dollars to the democratic party, for what it is worth. We saw the same old woman durring our week wearing the same dirty clothes, so perhaps she was some homless woman they just hired for the week.
- Ed Durand
- Donald Sims
Rember in the US at least you have between 3 and 7 days to do a recision of contrack. Cloobecks sales thugs have got to show you the form if asked it must be in your paperwork by law. Make sure you follow all directions on the form closely. It cost Cloobeck about 500 dollars US for each recision so lets get hundreds of people to listen to the sales pitch, sign up get their gifts and then do a recision, just to screw with this jerk!
- sheila
it does not hurt the millionaire it hurts the rep that is feeding his family and is selling what he was told was a good product everyday of his work day
- Ex Employee
I,ve worked at both diamond, ilex and sun terra (all now diamond) and I can tell you some real stories of drugs and sex and criminals and lying to customers and laughing about it. Believe me these salesmen do not believe they are selling a good product.
Diamond is now coming after me for a ilex timeshare I had years ago, paid in full, but expired due to maintenance fees. If they should continue I am writing the whole story down for amazon, believe me it will be a good read.
I will have lots about the evil Pamela and her husband who was arrested for prostitution, and way more stuff that no one has ever heard of. This info will really help the class action lawsuit.
- Mr. Jhonson
Please put more on the Web about these scammers. People must be warned!
- XfireCapt
What class Action Suit? Can you provide more Info. I'm interested. I just drafted a letter to the SEC since DRII went public, but failed to notify any of the owners. How can that be legal? ? The reason they went to the point system, is there is NO LIMIT as to how many memberships they are allowed sell, where the number of timeshares was limited. And that is why Folks are unable to get reservations anywhere.
- Billy Ray
Ex employee…I need to hear these!! lol
- Linda Schueler
that is a great idea!!
- Helen Hinman
We certainly agree with all of the negative comments against Diamond. But in addition to all those, we were served with a letter stating we had not paid the maintenance fees of the units we had traded to Diamond and they were suing us for the past years fees! I had the letter from Diamond stating the transfer to Diamond had occurred a year and a month previousl I sent a copy of everything to Diamond and received no further response– no explanation, no apology , nothing. Hopefully the fees were paid and we will not have further litigation.
Also, after we had paid the maintenance fee to Diamond, several months later they charged $1000 to the same credit card! No notification, no explanation! We were traveling to some of our other properties we have outside Diamond and paid it when our son who was getting our mail called us and told us we had a bill for something like $1200 so even though I thought it was really high, I paid it via internet banking. When we got home and I saw the bill, I called Diamond and never did get an answer except they would look into it. Never did get an answer but I sure got another bill in January for another $600. They (Diamond) tell me there is NO WAY we can get out of this terrible contract, that when we pass away our children have to keep it up! NO WAY CAN THEY AFFORD THIS!
My husband is not willing to lose the 20K we paid (and are still paying off at our credit union). I still think it is worth a lawsuit to try to sue to get out of this and get some of our money back. How about a class action suit??
- ESTHER Montemayor
posted March 5, 2014 We are in the same predicament that most of you all are in Attended a Diamond Dinner Event at the Embassy Suites(River Walk) on January 9th of 2014. We signed up but then the following day my husband and I reviewed our finances and decided that we should CANCEL our contract. WE in good faith called the Sales Manager(FRANK Messinger) and explained that we had reviewed our finances and had decided to not go through with it and we wanted to cancel. He stated told my husband let me see what I can do with the number guys(Finance) .We waited later the evening of the 10th of January my husband and I received a call and he(frank messenger) gave us some new numbers. Which in turn we did not like because although it lowered our payment it extended the term of contract from 10 to 20 years. We had Frank Messinger on Speaker and my husband and I said no Frank KILL the contract. Meaning to cancl the contract. He said ok will do. We took it in good faith that he would BAD MISTAKE. Well folks guess what, I called Florida Connection to see what was available for Orland Florida Disney trip they directed me to Diamond Resorts. I explained how we had cancelled and they said unfortunately no the contract is going through. This was an on going battle and finally we got directed to some person who stated to fax and email her a letter stating that we wanted to cancel the contract. We did and spoke to QA person MBrockmeier. We explained the situation and he stated to my husband that we were well within our RECESSION period. We asked to cancel the contract. Of course the Sales Manager has no recollection of this as we beleive its for personal profit. But wait the story does not end here, So to much ado,,, we get our assessment fees statement for payment today and we recalled and made note that we could use our points to pay for the Assessment fees well guess what folks the representatative told us this was no longer an optionn. Again MIS LEAD?MISREPRESENTED by the SALES REP. He told us we could. We have sent letters and continue to send letters to the hospitality management about misrepresentation by the Sales Mgr and we have no other alternative but to seek legal action at this time. I have read a few of the comments and agree I think this is all a sham and for some such as our Sales Manager for personal profit. Really would you want sales people that sham you and paint you a pretty picture to conduct business like this and represent your company. I am looking for folks that attended the dinner in San Antonio to see what they have experienced. I am sure it has not been pleasant OR TO TAKE ACTION ON DRI. Anyout there that attended the Dinner in San Antonio, texas Embassy Suites and is experiencing issues with DRI please contact us at firstname.lastname@example.com
- Linda Schueler
Same thing happened to us in Cincinnati. So many liars in that company! If only I had taken a recorder……..
- Esther Montemayor
We are in the same predicament that most of you all are in Attended a Diamond Dinner Event at the embassy suites(River WalkON on january 9th of 2014. We signed up but then the following day my husband and I reviewed our finaces and decided that we shold CANCEL our contract. WE in good faith called the Sales Manager(FRANK Messinger) and explained that we had reviewed our finaces and had decided to not go through with it and we wanted to cancel. he told my husband let me see what i can do with the number guys(Finance) .We waited later that evening of the 10th of january my husband and I received a call and he gave us some new numbers. Which in turn we did not like beause although it lowered our payment it extended the term of contract from 10 to 20 years. We had Frank messinger on Speaker and my husband and I said no Frank KILL the contract. Well folks guess what. I called Florida Connection to see what was available for Orland Florida disney trip they directed me to Diamond Resorts. This was an on going battle and finally we got directed to some person who stated to fax and email her a letter stating that we wanted to cancel the contract. We did and spoke to QA person MBrochmeier. We expained the situation and he stated to my husband that we were well within out RECISSION period. We asked to cancel the contract. Of course the Sales Manager has no recollection of this as we beleive its for personal profite. But wait the story does not end here, So to much ado,,, we get our assessment fees statement for payment. We recall and made note that we could use our points to pay for the Assessment fees well guess what forls the representatative told us this was no longer an o[yion. Again MIS LEAD by the SALES REP. He told us he could. We have sent letters and continue to send letters to the hospitality management about misrepresentation by the sales Mgr and we have no other alternative but to seek legal action at this time. I have read a few of the comments and agree i think this is all a sham and for some such as our Sales Manager for personal profit. Really would you want sales people that sham you and paint you a pretty picture to conduct business like this and represent your company. I am looking for folks that attended the dinner insan Antonio to see what they have experienced. I am sure it has not been pleseant.
- lisa
Esther, contact me at Timeshare Insights. I
- laura
The presentation misrepresented what I was going to get. I was told I could go to hundreds of destinations. It turned out I could only choose from a small list of cheap places, which I could get for free with exchanges with other timeshares I have or purchase at a third of the price. Then I was told that it is what it is and I have to deal with that list. Very upsetting. Very unethical.
- Amelia
Did you know that Diamond Resorts has an A+ rating with the Better Business Bureau (Southern Nevada division where its headquarters is)? File your complaint with them and they could possibly settle the dispute on your behalf.
- Jerry
B.S. – Diamond Resorts International is not even accredited by the BBB in southern Nevada. The BBB in southern Nevada has received 540 complaints in the last three years about Diamond Resorts though!
- Lorraine Libbey
My friend and I used/was given another friends time share to use as they were unable to use it – while we were out fir the day, someone entered our place (without our knowledge and NO notification) and left the door OPEN and all the lights on. After checking the room, I noticed the SAFE was missing! Fortunately I had not used it!!!! I then called the desk and they informed me they were changing the safe and were "SORRY!" I feel they are under obligation to inform residents when they plan to "enter their PRIVATE SPACE" am I wrong??
- lorraine libbey
What are you afraid of? Having people know you are Inconsiderate. You must approve of what others are saying?
I went to the orlando resort, LIKI TIKI, they told me my timeshare was worthless after the diamond resorts purchase/takeover and i had to ugrade… to keep it. I told him i didnt care they could take it. the next months i used my time share with out a problem. But the next time i used it i got sales calls to my room AT 730 8AM IN THE MORNING. I DISCONNECTED THE ROOM PHOME…LOL
aLSO, IT IS IMPOSSIBLE TO TALK TO ANYONE THERE.
- Millie
We have owned Worldmark and it is a dream compared to Diamond Resorts International. I too like one of the other comments have yet to book any time at all with Diamond. Always there are no vacancies for the time period I want to book. This does not matter whether it is within a month or a year. I am so sorry we left Worldmark. DRI is a JOKE!!!!!!
- Karen
As Mona, above we were "informed" of the Monarch Grand Vacation takeover by DRI at a "sales presentation" on a timeshare vacation for which we had traded via Interval International using another property that we own.
High pressure sales and a total mismatch ( salesman was unbelievably ignorant of the psychology of reading body language) with our personalities resulted in my Husband and I feeling insulted and very unhappy. We ended up buying into the sampler plan from a different sales person when we told them that we already had vacation planned in a few weeks that would use our Monarch property ( Cancun in Las Vegas) and that we could discuss at that time the transfer of our "time" into the DRI "family". Our understanding with DRI was that if we decided to "buy-in" during our planned Cancun Las Vegas vacation stay the Sampler $$ would apply toward the purchase price.
We kept our part of the deal and we actually purchased into the DRI Collection during the vacation . Here we are over a year later and DRIwill not honor the deal because they say we had to schedule the vacation through the Sampler program and a previously planned use of the properties does not count even though we discussed the plan with our salesman and bought in good faith.
Perhaps Mr. Cloobec could help us with this but getting through to him requires endless phone transfers and the patience of Job — no one is empowered to handle anything and we have yet to speak to him. There is no customer service — I am convinced that this is a real sham.
We own several timeshares and use them yearly and have never had problems booking, trading, or gifting vacations . We have yet to successfully book or use DRI — there is always a reason the places we want are not available. I'm beginning to think DRI is like the Wizard of OZ ( much ado about nothing).
- fable raye
I saw Undercover Boss and Cloobeck was so compassionate about the employees and giving employees tons of cash and paying off an employees mortgage, is he a charlatan?
- Derek
Big Sham for TV We have diamond and it a pain in the A** to make reservations and the hold time are terible and if you voice upset they hang up on you and you lose all the effort you put foward … I guesss we are just the mortage payer
- Linda Rollins
If there is a class action suit filed, I definitely want to be included!
- Mr. Cee
Hey let's all run for the Board can't hurt. – we our owners.
- Shirley
we are from the UK and bought our timeshare in 1998 when it was tempest in Florida we started of with a 2 bedroom then up graded to a 3 bed lock off because of the family now diamond has bought it over we have now been told that we have to pay tempest and diamond as well so we are paying 2 mortgages and we cannot afford that . I would like to know if that is against the law I thought if you bought a company out you didn't still have to pay the company that was bought over
- melody
They will promise you the world to get you to sign up. I am currently upset because they told us that we got lucky because we were buying out the couple that just left who were moving up to gold. That meant we could get their 15,000 on top of the 15,000 we would get as silver members. The goodies kept coming to convince us to sign up. We got 2 interval certificates each for a 2 bedroom and each for a week stay. We also got a week stay free at diamond. Now it turns out that if you do not get all of that in writing at the end of your purchaser's contract they will not honor it. I found it extremely hard to get those coupons to work and literally spent hours and hours trying to use them before I lost them. I managed to book every coupon. Then when I went on my main vacation and had to attend a meeting because I signed up fro perfectly cut events which was just a way to get you to move up to gold at the members property update breakfast, I was made aware of several things. One that they had used my bonus 15,000 points for the stay free week coupon. And that if the sales rep had not added that I was getting the 15,0000 from the couple we bought out then I needed to write some letters. That was after they told me if I could come up with the coupon they would honor it. So that was fraud alert right there. And during the member update which turned into a 4 hours buy or we will keep you here till you die. They changed many things or good things kept happening first they showed us how much the value went up. And how lucky we were that we bought when we did. Then I mentioned that originally they had said if we decided to ever move up we had a year to do it under the original contract prices. Then they pulled out the paper work saying they had tried to call us but we were on a special tele marketer block. And they would offer us it at that price originally stated and what a savings to move up to gold. In the long run we noticed that the sales pitch last year that we got a steal at 35,000 for silver membership was not true because we bought out a couple , it was the price. So now because of that sales rep's B.Sing to get us to sign up we have used our precious points for a stay free week and those were the 15,000 points deposited. Such b.S. I am thankful we did not sign up for gold. And we did buy another 15,000 through the sampler but I am so mad it is really hard to get a vacation anywhere else except at the properties you buy in to. And if you do it really quick. They are really well orchetrated. The guy behind the desk is listening to everything and is the assistant to the sales rep who will lie so well you will believe everything and trust them. I feel like they are a legit bunch of con artists. And if we do move up to gold holy cow how the maintenance fee increase.I should feel good and I do not. They stole one of my last vacation days using it for their further scam and when I became aware of the points being used for a previous vacation that was all I could focus on for my last day of vacation. Also, when I pointed out that it said it was 6,000 points for that trip to the person on the phone they changed it to 15,000. I have a screen shot so maybe I will incorporate that into the letter I am supposed to right about the sales rep misrepresenting. Definitely do not sign up. Also, I love the way they can not believe you can not afford such a deal and further that to show you how they are going on a wonderful vacation and so is the guy behind the desk. Surely, you can afford one too thanks to Diamond.
- fred
OMG! My papers say I have 10 days to cancel. I just wrote the letter and am mailing first thing in the morning. I am now out
$1600 but I hope the cancel it.
- Mona
If there is a Class Action Lawsuit – count us in. We have an issue with the new Diamond Resorts – We never heard of them until recently. We have a points based timeshare through Monarch Grand Vacations/Pacific Monarch. We had auto pay scheduled and working since 1994; we never stopped our auto pay! Just found out recently that the auto pay was somehow stopped mid 2012 and that we owe over $2,500 in dues and late fees as we "fell through the cracks" when Monarch transitioned into Diamond Resorts. We never received any notice of the transition nor of non-payment for over a year. AND, there is a new $50 quarterly "Club" fee that we don't know what it is for! We were told we HAD to pay this unless we requested to "opt out". We knew nothing of this and show some "Club" fees in our past due notice. We tried to resolve this huge bill, but a very unfriendly Mr. Brooks at Diamond Resorts Financial Services (888-990-9689) told us that our only option was to pay it in full within a few payments; he said we could not go back to auto pay until the $2,500 debt was settled. Umm…sounds counter-productive to me. Since we live on limited retirement funds this is not a realistic resolution. WE ARE VERY UPSET! At this point we would love to group together for a Class Action Lawsuit! We don't think it is right that a company can change hands and send you a "Late Fee" notice for past dues over a year later. We loved the Timeshare, but are very disappointed with this new Association.
- kathy and gary amon
we agree We understand the point fees but what is club dues and us base standard assessment. we are also very upset with the scammers who sold us diamond. we were happy with monarch
- Steve Z
Same here…. We had MGV, we were able to get rooms with-in a week notice, now with all the Diamond people I can't get anything. Not only that, we are still paying maintenance fees for the MGV loan and the new DRI loan…that's double dipping maintenance fees for the same resorts. We were told that the DRI maintenance fee also covered that of MGV….WRONG!!!!!
I tried keeping up with everything but I want out.
- Angel Young
If you find a lawyer count us in..We have had Monarch for over 8 years and loved them..never had a problem getting a room on the date or resort we requested…Diamond took over..I have just spend 4 days and I don't know how many phone calls to be put on hold for over an hour or told that number is no longer in service. On line, no matter what resort or what date everything is fully booked…Last year we were at one of the Palm Springs resorts we stay at alot and had the most horrible room when I asked to be changed as my husband is handcapped and to get to this room we had to climb 6 outside stairs, We were told that we can only have the rooms set aside for Monarch members and theose room are not the best..WE LEFT.
- storm
I was with Tempus Select and had over 4000 points in 2012 and this would equal out to quite a few weeks but I was told that in October they got rid of the point system and that everyone only had a week per year. I pay about $300.00 a month and $1100.00 per year for a total amount of 4700.00 a year for one week which I will not take. If a class action lawsuit is filed let me know I will participate.
- Ashley
HI Mona, my fiancé and I just got sucked into this DRI trap.I saw that you mentioned a Class Action Lawsuit. Have you had any luck? Power in numbers, I'm in…
- Chris
Please read this and really think! If i pick up an rattle snake and it bites me, Is it my fault or is it the snake's fault? I bought into DRI and I knew what I was buying. I know fees may change and I could get cheaper deals! I work hard and have the cashflow to buy things. DRI employs a lot of people and creates cashflow for micro economies I could lose my money. Be acoountable. Do your homework! If you don't have the money don't spend it!
- Eddy
If DRI gets no more money the Ponzi will collapse on the ones last to hold on to their properties.
- Denise Westcott
Joining the list of complaints. Horrendous experience at a timeshare upgrade presentation by Diamond, and "gifts" for attending have cost us more than it would have been to pay gift vacation on our own. Since then, after turning down upgrade, can't get through to membership office to deposit points–have been cut off five times in two days, twice after 20 minutes of waiting on hold.
- Jo Nichols
Jo in Hyattsville
I bought the upgrade story. Boy am I sorry. If there's a group getting a lawyer, count me in. DRI needs to be out of business!!!
Nov 29,2013 I called one month and ask that my 2400 points be deposited with Interval International As of 2 weeks ago, this had not happened. This morning I CALLED AGAIN ONLY TO FIND THAT THEY STILL HAVE NOT BEEN DEPOSITED. i THEN CALLED THE 800 NUMBER AND HAVE BEEN ON HOLD FOR 45 MINUTES. WHAT DO i HAVE TO DO JUST TO MAKE THIS HAPPEN
- George Abarca
This is the least of my issues with my membership and that is the inability to Log In. According to their files it appears I do not exist and yet I have a paid membership. In addition it appears that with my paid membership little privilege derives as a consequence of ownership. I am unable to make reservations for the accommodations I have paid for, I suppose that is to be expected in that we have already paid for our ownership so we are no longer important. In speaking to one of their customer representatives I was informed that we could call up 48 hours in advance but accommodations were based on availability but I and my wife called three months in advance and we were informed that there would be nothing available for the dates we were interested in reserving, so honestly what good is my ownership?
Please be advised that I am not their greatest champion if in the course of my stay at one of their facilities I could not in good conscience recommend ownership to any perspective owner, quite to the contrary I would recommend against ownership especially at Diamond Resorts. This feeling of alienation arises from Diamond Resorts less that personal touch and its' inability or refusal to go the extra length for one of their owners. Unfortunately, this has proven to be the worse investment experience I have ever had.
- Kim
we joined DRI August 4, 2013 we were told all we had to do was call them and trey would book "our perfect vacation" we are Interval what a bunch of RUBBISH!!! We tried for TWO years to get our trip to Scotland, we got plane tickets to England NOT Scotland, and we were promised a free week stay any where we wanted to use it in Europe, we were told that was fine, we saved our points for TWO YEARS and NEVER GOT ANY HELP with planning our vacation we gave them a very wide selection of dates and still nothing from DRI.
My husband finally booked our vacation but not through DRI because DRI was useless and we had to use the plane tickets before they expired! To even book anything with Interval you have to pay a FEE of $174.30
DRI keeps calling asking for payment I said why all you have done is lie BAD Faith and BAIT AND SWITCH and according to UNDERCOVER BOSS July 5, 2013 Mr. Cloobeck stated that DRI has ONLY ONE chance to give it's members their dream vacation and the thing that MR> CLOOBECK hates the most is his members being MISREPRESENTED OR MISLEAD!!!!
Also DRI staff who call about billing say my name is NOT on the paper work which it is it was put on when we went and signed up August 4, 2011.
We are cur
- Tracey
Has any one got a address for this company please
- frank mike
Have you been looking for a loan??? look no more as we at frank mike
is ready to help you with the loan amount you need.
We give out loan at low interest rate of 3%, so if you really
need a loan, then contact us today with the below information that is
needed on our email at : {firstname.lastname@example.com }
Borrower's information needed……….
Your Full Name:
Your Email:
Your Full Telephone:
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Your ****:
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Do Your Hear or Speak English:
Fill the above information and get back to us, so that we can start
processing your loan amount that you need.
Hope to hear from you soonest.
Best Regards,
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- Rose
I believe many of you should really read before you sign. I've been an owner since 2007, i've had to change a couple things along the way, and contacted Stephen Cloobec. Whether I communicated with him directly, or his staff . . . absolute wonderful resaults. My time share is in Maui, have been there 5 times and have never had a problem. I've gotten the floor and area i wanted each time.
In fact, at one point, I contacted Steve for some 'special needs' i had for one particular trip. He handled it, as well as contacting the General Manager of Kaanapali Beach Resorts, to make sure all would be taken care of – DONE. He gave me a direct line number for the GM in case i had any problems. There has never been an issue or problem.
- Mark
Can you please email me the email address of Mr. Cloobeck? Thank you so much! I hope to have as wonderful of an experience as you have!
- Kevin
lol paid DRI shill. you think anyone believes you've talked to the CEO of this company just to keep getting ripped off? you're full of BS, quit trying to scam more people. there is nothing good about DRI and they need to be taken out.
- Deborah
I agree Kevin! Bull____!
- Janet
I have been a happy member since 1995 and all most always received the floor I asked for. 'At that time I was hotel owner and had a room number on my contract and received the room but maybe on another floor. BUT since 2010 and a timeshare member I have never received a room I asked for even with more than enough points. I obviously don't have the clout you have.
- kathy amon
so your ok with the extra fees. we were never told about
- Bob Neails
Mr. Cloobeck we know this is you!
- Sally C
My husband and I have a very long story with our dissatisfaction with Diamond Resorts. If anyone ever figures any way out of this really bad investment, please let us know.
- Happy Diamond Owner
Just booked a week at the Atlantis in the Bahamas with my Diamond ownership!!! whoo hoo! I've been trying to get into this resort for 8 years with my other "crappy" timeshares with no luck!! Definatley the easiest timeshare to use is Diamond!!
- Janette Garside
We are concerned. We purchased a timeshare Club Navigo January 1st, 2013. We used a partial week this weekend, in Ormond Beach, FL. While we were there we were informed we must attend a presentation because there was new ownership with Club Navigo..and they pointed to there badge Diamond Resorts. I said nice, but we have our contract, which gave us 6 weeks the the first 2 years and 2 weeks every two years after that and a certificate for a free cruise for up to 6 people anywhere Interval has a cruise..it's a certificate. We refused going to there meeting, because A) we did not want to go..they can mail us info on any changes, and B) it's my vacation time and I had no time left to spend with a Sales rep. We just locked into a $10,000.00 contract and paid our yearly maintenance dues and taxes for the year. I am very concerned after reading all this, that we may have no rights with our money, agreement and contract. No one should try and force us to attend a sales meeting if they are not crooks…
- guest
When you find out David, I would also like to speak with him! Please post any contact information if you have it!
- Holly Aberdeen
call 714-687-6160, they are the Anaheim Call office center. They focus mainly on getting people to come down to their timeshare meetings over there, but I know they have direct contact with Mr. Cloobeck. As a former employee, they are absolutely the best company to work for, but not to be a timeshare holder of. I would call them now.
- Esther Montemayor
David and Judith we feel your pain but have experienced something completely different with the contract. Send me your email and I can post my husband and my experience with DRI. We can be reached at email@example.com. We are in San Antonio Texas
- Mez, Canada
We just went to a sales presentation in Vegas, the pitch was horrible, we were pushed from one sales person to the next all with a slightly different angle, no real high pressure but none of them were very nice people and the "last chance" guy was creepy and a little too aggressive, I was interested in the product but in the end the sales pitch just got me mad and at $18,000 a little pricey. You don't get the price until the last 10 mins to stop you just walking out. Then "last chance" guy drops the price and gives you 15,000 free points to use at other resorts to "think about it" ( the original sales woman insists you have to purchase right then, according to Nevada state law !!!) overall not nice people, they smile a lot until you finally say NO ! Good if you want the free gift but go in fully intending to say no and stick to it, don't give them a bone just keep on saying that it is definitely not right for you.
We did get $125 in gambling credits which you get in tokens which you have to play but you can keep your winnings ,plus a limo ride ( one way !) you only get limo back if you buy, otherwise they give you cab fare ! They say two hours but it is nearer 4 by the time you finally get your gifts.
- B b
Diamond resorts resorts are shameful crooks who exploit the unregulated timeshare industry lost more then $20k to date. Az Sedona is among worst.
Planning to default as should have had option at ixl bankruptcy. Any legal advice?
Must be hungry attorney even in Az who could make money on lawsuit and or advice.
Stop the scam. Any consumer laws or complaints in Az?
- dana
We purchased last spring from a crook/Diamond Resort Agent in Arizona, and were told our maintenance fees would never go up, I went to pay them today and was told the fees "fluctuate" yearly, and they go up about $30 a year. THAT'S NOT WHAT WE WERE TOLD AT THE TIME OF PURCHASE!!!! We were also given one free week for signing up, and we too have to pay "taxes" for this free week which is almost $200 in taxes!!!……that's not free!!! I'm very disappointed, and regret wasting my money on this!
- swk
you know why you don't have any attorneys jumping at the chance to take up your case? because your an idiot and can't read, attorney would be wasting his time with you. dip s**T
- KennyG
You have to be a sales rep for the company because you sound like one of their "dip s**t" scumbag salesmen.
- Warren Z.
I just found this web site due to a bad experience with a jeweler….however I am a "Diamond Resorts" owner and have been since they rescued me from Sunterra resorts. That's a whole other story. Diamond Resorts has been the saving grace for our family's vacations. We LOVE IT! The program works better than our other two ownerships at two BIG NAME companies. Additionally, the last time we went on an "update" we got a workshop that showed us how to use what we already owned. And gave us a complimentary price hold. I wish I would have seen Diamond Resorts before we bought our other two!
- alec
IMy family and I just upgraded our Pacific Monarch ownership into Diamond and we are loving the new benefits and new access. What a great company. We feel so much better about our first purchase and about timeshare in general.
- Janet Forsythe
Are there any attorneys willing to take on these liar, cheats? Everything they have said and done appears to be misrepresentation;out and out lies FRAUD. 6 months since I was shuttled over to them from Monarch on the pretense that Monarch would soon no longer exist, NOT TRUE! I can get no straight answers and when they do answer, they stonewall and pass the call on to a non-responsive number.AND I can get NO reservation! PLUS MAINTENCE TURNS OUT TO OVER $3000 not at all "similar to Monarch" I AM VERY INTERESTED IN A CLASS ACTION SUIT. PLEASE CONTACT ME
- carla
how many people should it be to consider it as class action lawsuit?
- Janet Schultz
We've owned at Greensprings and Powhatan plantation in Williamsburg since 2003. Up until Diamond Resorts took over I could easily rent my summer condo weeks for $995-$1200/week which would leave me enough surplus to not only pay my maintenance fees, but also make a decent income from the deeds. NOW .. as an owner I'm LUCKY of I can break even, cannot even GIVE them away and have tried to quit claim the deeds back to the resort.
I just emailed the following attorneys: http://www.girardgibbs.com/timeshare-attorneys/
- alicia poppe
I had misrepresentation also twice from Diamond Resorts. I was told I was buying the two bedroom I was staying at Sendona thru Interval and later found out I only have enough points for a studio somewhere and not at the resort I thought I was getting. I was taken again with the sampler package. I was told I had to give them $1,500.00 to turn my other resort (Mystic Dunes) into point. After I paid them, they wanted $7,000.00 to change my resort into Diamond points. Why would I want to do that when I told them I can not afford Mystic Dunes maint. anymore???? Now I find out the sampler had a time limit and they want $99.00 to extend two weeks or 10,000 points to go to only a selected few of their resorts, not one you want to go to. I am fighting with them now.
- Joerizon
Please contact me, I'd like to get in on a law suit: Jo Nichols 301-559-0916.
- Mark
We would love to get in on a lawsuit. Diamond has lied to us several times, and we cannot get a call back to discuss any problems.
- Mark P
I would like to get in as well! We just got screwed out of $3000 in Maui as well. I would love to get a big group of us to hire some general laborers to picket outside either one of their resorts or their corp office. As long as they are on the public sidewalk, it is 100% legal (I've looked into it). I would toss in some $$$ just to expose these cheats and liars. Anyone interested????
- K Wisniewski
I have had a time share at Powhaten Plantation for over 15 years and love it. It got even better when I paid to transfer to points. I have had some fabulous vacations and I am looing forward to many more years. I feel that as long as you are flexible with dates you can travel any where. I have even traded for 2 three bedroom condos in Orlando and taken my whole family on vacation. Fees have increased at all timeshares not just Williamsburg.
At one point, I thought I had made a mistake about going to points and was informed I could switch back. After checking it out, I decided to stay with the points and have never regretted it. Just try to be flexible on your dates.
Their latest attempt at gaining clients is amazing….we have just returned froma weeks stay in alcudia mallorca….one morning after coming out of our resort a spanish gent stopped us and gave us "scratch cards" for free….. i asked if there was a catch to which the reply was "no", he gave myself ,my husband and 2 children a scratch card……. my children had won t shirts and i apparently had won the star prize..which was either an ipad, a digi camera, 500 euros a holiday and something else however we would have to go with him to the Garden Lagos hotel to collect our prize and just go over a survey….we would be asked some questions about our relationship etc and homelife !!!!!!!!!!.. we got there and was greeted by one lady who took our personal details and was informed that we were now in the system which meant we were not allowed to be appraoched by diamond for 3 years if we declined…..ok…..then a gent came out with his wife and took us for a "walk" around the surrounding area of the hotel….like a hush hush talk…..he then preceeded to take us back to the hotel….talk alot about his personal life and then went on to ask us pretty much the same questions as the first lady and then some others ..we were told the talk would be about 60-90 minutes……we thought that woul;d be ok we would still be in time to get to the market at the alcudia old town…..no infact we were there for "3" hours…..we were then taken on a slow walk upto look at some of the apartments on offer…we were actually quite intrigued and liked it alot…….we actually thought it might be a good idea…however we had not got to the money part yet….after this we were taken back to the restaurant…we were then told how much it would all be..no mention of being tied in …no maintenance fees….just a joining fee of £3995…..for 3 years £795 on the day and then £110 per month for the next 3 years…… we said no we were not interested… it was a substantial amount of money….and they insisted and insisted and still we declined….. then in a sour tone it was have you got scratch cards…… we got 2 tee shirts and the star prize was…………" A FREE HOLIDAY WITH DIAMOND RESORTS"…..ONLY IT WAS NOT FREE WHEN YOU READ THE SMALL PRINT YOU HAD TO PAY FOR DIFFERENT THINGS IN ORDER TO GET IT AND GO TO ANOTHER DIAMOND RESORT PRESENTATION……………NO THANKYOU………PEOPLE PLEASE BEWARE !!!!!!!!!!!!!!
- Happy Diamond Owner
This is a marketing gift given by the marketing company……….has nothing to do with Diamond ownership.
- Happy Diamond Owner
I don't know what you all are talking about………..I LOVE LOVE LOVE LOVE my Diamond ownership!!! It's definately the best timeshare program on the planet. I've gone to some fabulous destinations that I wouldn't have been able to go to with out it!! And have saved a fortune! For example, I just stayed at the Kaanapali Beach Club in Maui using my points. without my ownership I would've paid $480 per night!!!
I recommend learning how to use it.
- raz
The "rack rate" listing of $480 per night is not the average price people pay to stay at this resort.
You can book it through Hotels.com for $209 per night any day.
I just stayed at the Kaanapali Beach Club through points and my room was musty and dated.
They are renovating that place and anything below the 9th floor is dumpy.
The cash value of the points we used at KBC was around $100 per night, and that was a deeply discounted 1BR mid-week.
We also stayed right next door at the Aston Kaanapali for only $110 per night through Priceline and it was a beautiful room (with a full kitchen) — and we didn't have to hassle with points and calendars.
- Happy Diamond Owner
$209 per night is still $1463 for a week. I don't know when you stayed there, but I was there in Jan/Feb & the room was beautiful!! If you use this ownership correctly you might like it. Some people will look at life as the glass is half full & other people will say it's half empty. & also, booking through diamond is way easy!!
- Brent
$1463 a week is a lot cheaper than DRI fees
- Sonia
Would you like to buy additional points 4000 annual pts for 3k?
- Barbara
Do you do tutoring? II only have 5 years of college (dean's list) and can't seem to figure out how to find a property that I would like to visit that is available when my husband and I are. We feel we were held up for over $10K … without looking down the barrel of a gun. How embarrassing!
We would LOVE someone to tell us how to make this work … since apparently that is our only option. If we don't use it we still can't lose it!
- Donald Vincens
Hello Mr. Cloobeck
- dmc
We stayed at a Diamond Resort In Hawaii, did not buy at the time. Received a promo 2 nights 3 days, very hard to schedule or use. Got a date that would work for everyone and asked for a additional night, they said that is another number. Needless to say 20 minute wait for someone to pick up the phone only to hang up on me, called back to wait another 20 minutes to find out they could not help us because we weren't staying at a diamond resort it was a Holiday Inn and they don't book or have rates for that Resort or know which one they would be putting us in. We were told by Diamond Resorts to call the other Diamond Resorts number to be told they can't help us. I have never had such a bad time setting up anything in my life, so if your Diamond Resort works like that I would not recommend anyone to buy in to this. We were going to look again, but at this point I'm not even sure we are going to stay with you, if is hard to relax when booking is so difficult……………
- Happy Diamond Owner
Keyword is "promo"…..this is given by the marketing company…has nothing to do with Diamond ownership.
- rebecca leger
I was miss led by this scoresence web site and was charged a 1.00 and than 2 months after the 7 day free trail they took out 29.95 from my acct!!!! Know i'm going to get my 29.95 back because they should not have taken it out.. web sites like this just want your money!!!!!!
- Tony Rubio
I'm in the same boat as many of you. I feel DRI is a rip off!!!
- M Peterson
I am astonished at the usury that this company employs. We are one of the many who sold a deeded timeshare at a single resort to buy in to what seemed like a reasonable alternative with more flexibility. Besides being handed a terrible sales agent, who literally wasted OUR ENTIRE DAY on vacation….the followup was a disaster. Payment notices NEVER received resulted in two years of "late fees, collection fees, notice fees, points collections fees". All of this – by the time I realized I'd never heard from them for a while – resulted in total ADDITIONAL fees charged in one year of 32% on top of the original charge. IN addition, they cancelled 20,000 points that had accrued because our account was 2 months late at that point. I have never dealt with a company that was so blatantly aniti-customer and anti-consumer. And now they tell me I can't even get RID of it…I have to give or transfer it to someone else so they can accumulate these horrendous dues. On top of that, we've never used the program because there's never anything available that appeals to us. What a scam!
- Raymond
We are in the same situation with the ILX buyers. ILX went bankrupt because of poor management and sold out it's members to an even worse company. Our situation is that we paid cash for our membership and are now fed up with DRI, we have even offered to just quick deed the property back to them for nothing. They won't even do that. This company is as crooked as they come. When you talk to a representative on the phone, they are just a bunch of desperate people needing a job and have absolutely no morals nor values. They will lie to you with any guilt or shame whatsoever. We are open to filing a class action lawsuit, just don't have the know how. Anyone out there know a good class action attorney.
- kubi 859
there is an ongoing class action lawsuit against DRI We owned in the Hawaii collection, at Poipu beach. we received our yearly maint fee paper and to our surprise we were looking at a 5,340 payment for "water intrusion" at the resort. Each owner is subject to this fee and cannot use the week you have unless fees are paid a lawsuit was filed and they are still in the process of ironing everything out. Bottom line go to "angry owners ,poipu beach" on facebook. and read on make sure you have a few days to read though. We had to leave our unit go.
- Ginette
How can my elderly parents get out of this? They no longer go on holiday and they cannot afford the maintenance fees, but they are "old school" and desperately worried about getting into trouble. What would happen if they just stopped paying them? Can anyone help? Thanks for reading..
- Teresa
My folks are older and no longer use their Thousand Trails membership and they were able to get them to just take it back. Start with asking Diamond Resorts to take it back and if they won't take it back, just leave it on their doorstep. Deed it back to them as a gift. :) Good luck to your folks!!
- Stas
SCAM ARTISTS!!! We were lied to on multiple points during the sales presentation, while we were served alcoholic beverages. Were suckered in under falls promises of
"greatest investment I will ever make into my family" – LIE
fixed fees vs hotel industry rising fees – LIE
I will have no problem refinancing the crazy 13.9% loan from them – LIE
I will have no problem getting any rooms i want – LIE
Maintenance fees will not increase more than 3-5% -LIE
This vacation/timeshare investment will go up in price – LIE
I will have no problem selling it for allot more than i paid for – LIE
Suntera (now diamond) will bye it from me if i want to – LIE
Of course all of these things are not in contract that i signed.
But who reads contracts on pre-honeymoon vacation?
I have stopped making payments to them 2 years ago, after going over $15,000 into the hole for this crap!
Wrote them letters, called tons of times before, they ignore the real substance of my complains and deny any wrongdoing.
They are just greedy bastards that think they can mess with peoples lives and not gonna get some major KARMA.
I sit on $14,000 "debt" that they say i owe them for virtual points to something half way around the world, that i do not nor have been using ever. They will not this crap back for FREE!
SO WHY WOULD ANYBODY BUY THIS S**T for 20k+ if they company would not take it back for FREE and people are trying to dump this doodles on Ebay for $0
- PBell
Someone needs to do a Class Action suit because so many individuals have lost money and are held hostage by DRI because once you own their is maintenance fees that equal the amount of money one would spend on a hotel if vacationing for a week.
- Janet Forsythe
- Patricia Holden
My Name is Patricia Holden please contact me at email@example.com
I have been misrepresented too.
- Janet Schultz
We've owned at Greensprings and Powhatan plantation in Williamsburg since 2003. Up until Diamond Resorts took over I could easily rent my summer condo weeks for $995-$1200/week which would leave me enough surplus to not only pay my maintenance fees, but also make a decent income from the deeds. NOW .. as an owner I'm LUCKY of I can break even, cannot even GIVE them away and have tried to quit claim the deeds back to the resort.
As a result of Diamond Resorts taking over, these summer deeds have done nothing but drain my pocket in the last few years! I would LOVE to know HOW Diamond Resorts has the authority to increase the maintenance fees by almost 80% .. while generating millions in income!?! Janet & Patricia, please keep me in mind during your attorney search – email@example.com
- alicia
I have problems with DRI with selling me points that I am lucky to get a studio for but told me I was getting a week at the room I had in Sedona that was a one room. Also got scan to do a sample to get another resort I own into points. The sample does not help you get other timeshare converted into point. The sampler was another $1,500.00.
- Michelle McKinnon
Why can't we file pro-per? Who needs an attorney? Clearly, based on this webpage alone, they are in breach of contract. As an owner myself, I was baited and switched with the ruse of "take a class, learn how to utilize your points", when I drove a hour and a half one way for that class (both my husband and myself) we were pressured once again to BUY more points. We left! I used to own WorldMark Timeshare and loved it. I am kicking myself in the a*s, regretting any business deals with DRI. As an owner, I was denied the right to bring water to the pool and forced to buy water at $3.00/bottle, was guaranteed my guest would have a comfortable BED (being disabled), called 3 x's and assured it would be a BED. Seriously, does anyone really want a lawyer here to fill in the blanks?
- Sheldon Duncan
Everything that has been posted here is true! Purchased with Epic in 1999. We were told become bronze members with Diamond and you will have more booking power. stupidly we did. Now we can't book at all! And it is true no availablity but expedia books in the same resorts! interval international books get aways in the same resorts! They have our money and now they want more and more!
If anyone finds away out of this post it on every forum possible.
Oh, and btw they have taken the number off of the diamond website.
Do not buy with diamond. As Cher would say "if I could turn back time!"
A frustrated and **** off owner
- Peacock
We went to the DRI presentation on 3/30/13. We knew what was going to happen, but getting $100 and a free vacation for attending sounded good. What was supposed to be 90 minutes turned into 3 hours. The 'scam' sounded interesting because we travel a lot and figured with upcoming plans and vacations we already take, this may be a great thing. Then came the down payment and closing costs discussion. We make a decent living, but we weren't trying to fork over 5-10k right then and there and I didn't even want to fork over $1000 without thinking it over. After a while things just started getting aggravating. They offered to get us the credit card and then they kept trying to insist we put it on one of our current credit cards. No way! My husband was very thorough in that he was comparing how much it would take in points for a week or a few days to our usual travel locations vs getting a hotel at a chain WE choose. He also figured we didn't want to do this for life, we don't care to hand it over to our kids, we did NOT want more than 10-15 years obligation as we may not feel like traveling everywhere by then. They came back with 37 year term and we decided we'd have grandkids by then, no thanks, that's just too long. Then the surveyor came to the table. I knew this wasn't just someone trying to find out how well our salesperson performed. She was very nice and funny and talked really fast making the sampler package sound wonderful. I looked at the locations and they were all Arizona, Nevada, Orlando & Williamsburg, VA. Then she quickly added in there that each time we go to one of the sampler locations, we'd have to sit through a 60 minute presentation as they will want to see if we are ready to convert. My husband clearly noted he didn't want to sound petty, but he did not want to pay the $ and sit through 60 minutes every time we vacationed during the sampler timeframe. That's when our nice, funny surveyor handed us our 'gift' voucher with an attitude and bounced without a "have a nice day" or anything. Now we are reading these nightmares and are glad we didn't go through with this.
- Jean Brown
You were smart. The hype does not live up to the presentation. No one answers emails. You cannot get out of it once you pay it off. And you must pay the maintenance fees because you have already invested too much money. It is a sad commentary of capitalism. I learned a valuable lesson though, "If it sounds too good, it isn't good at all". It is pressured sales.
- Peter
Dont go on a tour then , It is called Sales. It was ok to take the $100 Dollars. Wow
- jessie
as soon as we checked in March 2013 a lady named Patricia from diamond resort said that there is a presentation for update of the resort for about 45 min. we agreed to attend. when we were there the smiling agent was trying to pull out our records that took him like 30 minutes or so. only to tell us with a sour face that he cannot entertain us because we have to pay our yearly maintenance fee which is due in april 2013. we told him that it is not april yet. but he insisted that he cannot do anything. we told him he was wasting our time and we were very dissapointed. He handed us to a new agent who was compelling to buy more points with a low dollars. but we didn't and he gave us a rough attitude like from angel to a demon. we were very dissapointed of this resort thing!
- Neil Priest
As a current |DRI member paying extortionate maintenance fees I am looking for anyone who has successfully managed to get out of this club, if so how did you do it ?? I was told if you had holidays booked you were able to rent the weeks out if you were unable to travel, this does not appear to be the case after speaking with Diamond today.
- Jules
We were mystic dunes bought by DRI. We weren't advised of the change then told we had to spend $10,000 to become a DRI member. Very hard sell for the sampler. We won't pay one more penny to this timeshare nightmare. Count me on ant group action. I live in the uk
- Thea Fast
We just bought a sampler pkg today while on holiday in Vegas and now we're doing our homework and feeling some scepticism with some degree of hope it might still work out. Anybody seen an out clause within a short period of time? We paid the full amount, just under 3000$ with our credit card.
- Arm
They appear to have you by the shot and curliest ! We got had as well, only for $500.00 deposit. Wrote it off as an education .
- Swanie
Suggest you try to get out ASAP! If you cannot get out from this sample package, by all means DO NOT PURCHASE any additional points! They will tell you that you get more benefits and ability to book if you buy more but it's total BS…no Added benefits regardless of what the sales people tell you! I bought additional points in Jan. '13 after being told a MASS OF LIES during sales presentation…just found none of what I was sold is true and NOTHiNG I CAN DO. ABOUT IT !!!!! RUN !!!!
- Annett Liles
We fell into the same trap with the sampler. Right now I am feeling very stupid!
- Arthur Mattiske
You got away cheap. We paid $16,000. dollars back in 2003.
- Jo Nichols
Did you manage to get out?
- raz
Hi Thea,
I bought a 15000 point sampler package and was worried after I bought it too.
Plus, the sales rep made a lot of false statements about how we could use it and what comes with it.
But all in all, it has been pretty decent — as long as you can tolerate the hassle of making reservations with their points system, and sitting through a new presentation every time you stay at the resorts.
We have been making the most of our sampler points by staying in the studios or 1BR and booking 5-night stays mid-week (points are 10% of the listed amount that way) We've stayed at Branson, Palm Springs, Maui, and have only used up half of our sampler points. (However, at every location we have met very nice couples who have horror stories about their ownership and warn us to not buy into the points system.)
So don't fret your purchase too much — just enjoy the destinations, and keep the experience as a reminder to not purchase an actual ownership, where you're locked into rising maintenance fees and all the other nightmares!
- Mez, Canada
You have 5 days by Nevada state law to cancel, do it now !
- kab
we just bought the sampler and i am reading all the negatives about diamond. I still have a week to decide about this, for I have not paid in full.
someone tell me what you think…i am planning 4 short trips with the 15,000 points, but two of the trips show there booked on the expedia website. No room available. Are these the same rooms?
Help, let me know about Diamond
- E Pleschner
IF HAVEN'T ALREADY, DUMP IT LIKE A HOT ROCK! Their "product" is a complete misrepresentation between sales and use… I recently (12/13) purchased a few (2500) DRI points to use in conjunction with ownership I have elsewhere, anticipating the conjunction with DRI's "Club Select"… as a "promised" "easy way" to get the most out of both… it's been a downhill slide since the promises.
I SAY THIS IN RETROSPECT (and requested it at the time, to be talked out of my req.), DRI, "SHOW" potential buyers how the online system works… that's rhetorical… and perhaps not an easy solution, BUT they don't show because they DON'T WANT BUYERS TO SEE… most would walk away, and they'd RARELY or NEVER make a sale. SHAM!
- Jane
I had a similar experience. Recover one half pf my money by using the Better Business Bureau.
- Jay
Jane, could you please tell me how it works?
Thank you
- Harm
Purchased one of their scams….received threating calls from office….advised them that I have the money and dared them to have their employee come to our property to collect…….Never heard back and its been 3 years and still waiting
My father bought a a Platinum membership 50,000 points and he paid it off as soon within a week of the contract signing. His maintenance fees are over $6000 per year. In all fairness he has gotten to go on several vacations here in the US just in the few months of signing. he is still trying to figure out how all the point systems work and we were told that if he books his trips less than 59 days in advance then he is only billed for half the points and that it is always less points if you book it yourself online.
I thought it was a pricey membership but my father is a combat veteran who has paid his dues and if this makes him happy then I want him to do what makes him happy. He has always wanted to travel for leisure and if this is the best way he can do it considering all his other physical and medical conditions then so be it.
I do think for the $75K price tag that he paid cash he should be treated like royalty I would think…but maybe I am biased since he is my Dad…but I do not think the customer service has been all they claimed it would be when they wanted him to sign..other than that he seems happy with his purchase thus far.
- Harm
As a soldier of fortune ! I have no qualms of taking care of this CEO ….just say the word !
- Want out in NJ
As a long time very unhappy member of DRI, My only comment is. Send your complaints to your local state representitive and especially to the Federal Trade commission. Be sure to provide Facts with your complaints…Their has to be a legal way provided for us to get rid of
As a side note points for use are worth .04 cents each, But the maintaince fee is charge at 12 cents a point… 15000pts x .04= $620.00 VS 15000pts X .12= 1,800.00 Maint fee, plus the ridiculous club fee of $250.00…. I for one am seriously thing of not paying anymore….
- Daryl
Glad I found this site, as I'll be watching for increased annual maintenance fees. I feel fortunate as we bought a deeded week (not points) at the Ridge in Sedona for $1.26 on Ebay, with annual fees of approx. $600.00. Good deal so far. When I last visited they wanted me to convert my deeded ownership to their points program. After reading this I'm glad I didn't.
- steve carlson
I have read all the other comments and people are right. Everyone please stay as far away from this company as you can. I own 15,000 points and people are right you can't make reservations half the time to places you want to go. Kloobeck is a thief and most of their sales reps are lying thugs with no morals. If you buy you are stuck with this for the rest of your life with no way out. My maintenance fees are $2,700 a year now. I can go online and rent rooms at these DRI resorts cheaper. And the kicker is that when you go online at DRI there is no availability, but the travel websites are renting out rooms for the same time frame you wanted to go. I really don't know how they get away with it. I was an idiot for purchasing this. Kloobeck I hope if **** is real there is special place they have reserved just for you!
- Tom
Just went to another presentation in Sedona. We have been to a dozen or so and every time they have told us the point values have never and cannot ever increase. Well I say BULL! They have gone up and up and availability has gone down. It is time we organize a boycott and picket their presentation locations or something. It's bad enough that the fees go up and you can't unload, but to increase the point values so to render points not even worth the yearlies???? Too much! Does anyone have evidence of what point values for a week here or there were say 3-5 years ago? I would love to present them with the facts right after they lie.
- Peter Adams
We own a piece of two resorts with DRI. We were told that it was common for them to finance the deal, then we could go home and negotiate a better rate with our bank or Credit union. Our bank and CU told us that no one lends money for timeshares! The bait for us was One, no two, no THREE free Interval weeks any where in the world. We thought we must be the luckiest people in the world, but we could not use even one of those weeks before they expired. We were told to call again for availability, then there was none. I asked if I could get a week in Iceland in the middle of winter and was told that it was a great place to go. Now our maintenance fees approach $1400/year on top of the loan payments. Time to find a way out of this mess!
- Ethel Kline
I just finished a weeks stay at Diamond Resort International. The service was fantastic, we really had a wonderful stay. I felt the sales pitch could have gotten a little out of hand if allowed to happen. I never felt that we were being over-powered at any time as far as sales pitch. Some people do not do their home work before going into a business deal. Remember! If it sounds too good to be true, then you need to think twice before signing the dotted line
- John W
I syou Name Mrs. Cloobeck?
You must related to one of the owners !!!
- michelle
Stay far away from this stuff. It is horrible and a rip off. It is all a scheme. Big huge scam. We were duped into purchasing an overpriced Sampler package for $1600. The total cost of staying at the same resort for one week would have been less than $1,000. Don't do it! Don't do it!!!!
- michelle
Stay far away from this stuff. It is horrible and a rip off. It is all a scheme. Big huge scam. We were duped into purchasing an overpriced Sampler package for $1600. The total cost of staying at the same resort for one week would have been less than $1,000. Don't do it! Don't do it!!!!
Everything is fake. Our sales representative actually set out pictures of his "family" to lure us in to this mess. The next day my husband walked into the office, another sales person was sitting there with their fake "family" pictures.
They will tell you whatever you want to hear. Stay away!!!
- Cody
I'm not sure if Diamond Resort timeshare ownership fits all the definitions of a Ponzi Scheme, but it sure reminds me of one. When will they stop selling ownerships? When do they reach the point where there are no more resorts with available space? Seems to me they are there now, but they keep on selling!
- jo
how many of you points owners have been asked to convert to fractions ownership ? It seems to me we are being asked to pay for something we have already paid for and for what ? the chance to get some of your money back during or after 15 years if you want to , but not all the money you put in and what happened to the money we soent in the first place to buy the points !!!????
- Richard Shick
WOW " I thought I was ripped off, you poor soles; I wish all of you the Best, I just printed my compliant forms from the Office Of The Attorney General, For the state of Nevada, BUT before I go any farther I will talk with Mr S.J. Cloobeck person, who has called but I was unable to talk to them till this Friday. So please pray for me, Thank You all for the info, Rich S.
- Doug
Let us know how it goes. I am considering doing the same thing.
- Erich
I attended a presentation on 12/31/12 and was sucked into purchasing, "The Sampler." It was not very much money, but I do not have very much money. They also tried to suck us into a 10 year contract at 21.9% interest, which I did and will not fall for. What the Sales people did not inform us was that as Monarch Grand Vacation owners we were offered a similar thing for our points, but a raise in Mainenance Fees for $200 per year. Now, I broke the contract on 1/3/13 sending them a Certified Letter that they have received, (per USPS), a Fax that they received on 1/7/13, (they acknowledged) and sent another letter just in case on 1/7/13. I have not received any word on my $349…but people have been tricked for more money than that, and I have a recouse to go to court.
- Lily
Hi Erich, I am in the same situation trying to cancell the 3 yrs contract. I am wondering if you could please provide me the fax number you used to send your cancellation letter.
Thanks a lot!
- Jessa
Lily, I am a member of Diamond just sitting here reading all the sad stories. I have a number from 8/2010 I hope this helps. 702-765-8693 address on my cancellation notice is Diamond Resrots Hawaii collection Development, LLC
Attn: Rescission Coordinator
10600 West Charleston Boulevard
Las Vegas, Nevada 89135
They will give you the run around but be strong. and may **** bless your efforts.
- Linda Biddy
I wish I read all this befor my husband and I purchased the DRI. We bought it in Oct. 2012 this is very scary!!!
- R Schick
I lost on a Sampler package and will talk to a agent about it from Diamond Resort's International, S.J. Cloobeck, did not really care for my story, and how it brought back sad memory of my service days. Good Luck and **** Bless
- Jim
I get 5k points a year, paid $8k for a 1 bdrm villa in Vegas originally, converted to points for $7k in Jan 2011. I liked the way it was before, but I am making the best of it. Maintenance fees per yr are about $1200. We are going to Hawaii this year, value $1500. And I'm getting several rooms in vegas, value $800. Could be better could be worse.
- ILX Victim
Shame on you Stephen J. Cloobeck. You are just another Bernie Madoff. Lying, cheating and taking advantage of people who only yearn to add a little pleasure to their lives. You deceitfully have made prisoners of thousands that contracted for something better. Like the Madoffs, may you too pay the price for your lying and cheating ways.
- lorie
I agree.
- Gail Heller-Follin
I hve been an owner with my ime share for many years. I started out with Epic which was taken over by Sunterra which was taken over by Diamond resorts. I started with maintenance fees with Epic of 250.00. This year my maintenance fees came to $999.00. For that much I could purchase another vacation and travel where and when I want to. There is never any availability with this time share. They have got to be kidding, right? Mr Kloobeck; you need to think this one out, cause it is really becoming ridiculous and no one can afford yur ridiculous maintenance fees. 1000.00 minus one dollar? c'mon!
- lorie
I thought I am the only one not getting availabilities with this resort .So it seems there are a lot of us & I feel so much the same way like you said. Maintenance fee is increasing every year. I pay over 800 dollars/year & yet I can't enjoy my points because either there's no availability or it's too many points needed to book a vacation. I remember when I asked them when I first bought my points of 2,500 for $10,000 what is the average point to book a vacation & they said whoever that agent was that I could find 500,800 to 1,000 pts to use. So I thought 2,500 pts I can enjoy a few vacation in a year but NO,NO,NO !! They are really a huge scam & i don't know how they sleep at night !
- Tom
Exactly! Just went to another presentation in Sedona. We have been to a dozen or so and every time they have told us the point values have never and cannot ever increase. Well I say BS. They have gone up and up and availability has gone down. It is time we organize a boycott and picket their presentation locations or something. It's bad enough that the fees go up and you can't unload, but to increase the point values so to render points not even worth the yearlies???? Too Much!
- Kristel Wombles
This whole Diamond Resorts is a joke. The biggest joke is their claim to "CUSTOMER SERVICE". I did not convert my FL ownership to points and probably will never do this after reading all of this. I have called 5x since Feb. 19 with a total hold time of 67 mins. I have called both the 800# and the 407# (resort we own a week for), 2x left a voice message since they said they would call back within 24 hours, never received a call back. Called this morning and finally got a call center for them to tell me that there is no availability for their 980 condos for the week I wanted to use from 2012. When I wanted to offer the call rep info on dates/times/hold times I had called he transferred me back into the holding que to listen to Stephen J spout about how great their service is.
- Vickey
I am in the same boat! Everytime I try to book at own resort we can never get a room. And we too started with Epic. And the fees just keep going up. This year is it was over 1,300 Started at 325
There should be some law on this.
If anybody has any answers let me know
Vickey email@example.com
- Sue
I was given this time share by my Mom. They put all of the add on like the The clubwith out my approoval. But they will not remove it.
Since that time the maint. fees have more that doubled It is at 1700.00 now. I get nothing more today than I did when Mom gave it to me, except a bigger book showing all the places I could go but when you call for reservations everything is booked except Orlando. Can not afford these prices on a fixed income. Don't know where to go from here.
- FakeYankee
This the first time i am visiting Las Vegas and I feel so stupid I even attended their presentation for close to 3 hours. They won't even let us research into things and get back to them. Luckily didn't sign any contract whatsoever. The guy was a typical saleman with no morality left in him whatsover. What thugs! How do these bastards sleep at night?
- K. martin
We just left after 2 hours of pressure–they actually told us that we weren't ALLOWED to leave because we had a discounted hotel rate which I could get cheaper on Expedia. Thank goodness that our instincts were good and we left and told them to stick it and their 100 dollar gift card. VERY BAD high pressure pseudo truths.
- Jaz
My husband and I purchased a time share through ILX and the company went bankrupt. Diamond Resorts International (DRI) bought them and our membership was transferred to DRI. We are very dissatisfied with this company! They have increased our maintenance fees every year by a very large percentage. They have taken away discounts that we originally had. Even though they bought out ILX we are not entitled to stay at DRI's resorts. We can only stay at the resorts we had with ILX. If we wanted to include their resorts it was some ridiculous amount of money we would have to pay on top of the already overpriced maintenance fees. I called DRI today to cancel my membership and was told I can't, this is a lifetime membership. WHAT?!?! I asked what would happen if I don't pay my fee and was told I would be sued and would be charged the lawyer fees on top of what I owe for the maintenance fee. I said I did not ask to be with DRI, I signed up with ILX, I don't like their company as they are a big rip-off. I told the rep to buy back my timeshare as I don't like their company. I was told they don't do that and I would have to sell the timeshare then to get out of the membership. I have been searching the Internet to look into DRI and every website on complaints for them is the same. All the reports on them have the same complaints that I do. I want out of my membership! I want them exposed for the scam artists that they are. I'm not a wealthy person to begin with and with the maintenance fees going up every year as much as they do I'm not going to be able to afford to pay them. Then I'm going to be sued and lose the excellent credit I have? How can a company get away with this? They need to be stopped!
- Kathy
we also purchased at IXL varsity clubs in tuscon and it is worthless have you learned anything new about diamond that could help me..
- Lisa
This same thing happened to me, we need to ban together and get a lawyer.
- Rob
In the same boat , anyone answer you with the same idea about banning together? Count me in, anyone suggest a good lawyer ?
- lorie
I think we all should! The same thing happened to me also.I wished I have read all these also before I bought mine.
- Harold
I'm in agreement. My credit is very good, but every year the fees go up in price and it seems like a huge scam. The one thing I forget is to pay the fee and they like that because they can send a late fee which is total BS. I spoke with a supervisor today who explained it was my repsonisbility to pay the bill evey year and I should call them when i dont get a bill. He said this will teach me to pay the bill on time. I have immaculate credit and work hard to pay my bills ontime and this guy was telling me he wouldnt waive the late fee. I cant stand being taken advantage of and this is realy pushing the limits. I am willing to begin a class action law suit to recoupe or get rid of my time share. I never asked for them to buy out ILX and I would be fine with walking away from them. This gives them the right to increase our fees without doing anything and we cant walk away.
- Rob
I've decided enough is enough, but like most , have limited resources in going up against a multi million dollar corporation. I'm just starting this crusade and frankly know little of the law in this regard. anything you can share in regards to path forward in being rid of this albatross, or contacting a laywer who can actually help ? I'll share whatever I can learn as well. Lots of entities out there that imply needed relief is at hand for a few grand upfront , and a lot of lip service, as stated i'm just starting this crusade, but find it interesting that "real help" is extremely hard to find… Thanks, please share what you find out , I'll assist in any way I can
- John Wallace
We're in the same boat. A couple of days ago my wife called DRI. The person she spoke to was demeaning to her which made her furious. DRI claims they warned us we would loose 6000 points if we don't bank them. We received no correspondence to verify that claim, and now the 6000 points are gone. It won't end well for DRI if they don't clean up their act and stop ripping everybody off. These are con artists who need to be stopped.
- Angry widow
Yes, my story exactly and I m fed up! I now live near Los Abrigados in Sedona where I have my time share and I think I will take up residency in the parking lot and tell their prospective buyers what a rip off place they are. I am also seeking an attorney to aid in this matter.
- Ron W.
DRI has switched us from the weekly trading format to points. We had no choice and do not like it. Is this legal? I am now forced to pay for something I did not sign up for.
If ILX went bankrupt then why were we not allowed to terminate our contract?
- BethF
We are also in the same situation. Stupidly bought from ILX, but liked the every other year option and los abrigados. We were FORCED to change to points- no options, and the annual fees now cost more than if we just booked a week there on our own. At this point in our lives we no longer care about our credit rating, and after DRI told us they do not buy back nor do they help to sell, we decided to just turn our backs and see what happens. We refuse to pay our annual 2013 fees and will not log onto the web site. We bought a deeded piece of property, not points, and we believe that they have no legal action that they can take against us. We're "IN" if anyone wants a class action law suit…
- Bill
You have stated my case to a T. I also bought from ILX. And now DRI has tried to get me to cough up ten's of thousands of dollars for the "privilege" of using their resorts. They even took away some of the basic resorts that ILX had. They basically screwed all of us…sounds like a class action lawsuit is needed. I told them they could have the timeshare back. I just want to get as far away from this company as possible. They said I would still be responsible for the fees.
- arthur Mattiske
We feel the exact same way. We would love to know how to get out of this situation; am even willing to lose the money we put down (no small sum on our budget)!
- w.z.
Soooooo, they saved your original investment with ILX? Hmmm better than losing your investment or paying a lawyer. Just sayin…..GO ON VACATION!
- Cheryl
I also have a deeded odd year timeshare. Have not been forced to use points but I guess they are using them on their end. I still book 7 days but would like out of this. As others have said the maint. fees keep going up and I now live on a fixed budget. Have no idea how to get out of this mess. Any help would greatly be appreciated.
- Cristy
I have been screwed by Diamond resorts as well.. I certainly wish I had researched this better and had seen these things before I agreed to a contract. I went to Avila Beach and wanted only to get some information. I was talked into a contract with all the bells and whistles..only time to pay less,etc. I called when I got home..going to cancel within the time frame due to unimployment..they asked me to wait..would hold the paperwork..give me till after the first of the year to decide…, Low and behold they submitted it anyway and I have a payment to make with no income. i called and have not been able to reach a live voice in weeks until today,, He states there is nothing that can be done..,I signed the contract.. I told him they asked me to wait and not cancel and they would give me time. to see if I could indeed keep it.. I am filing with the Better Business
Bureau and may have to get an attorney..which I cannot pay.. I have no income after next week and that $400 needs two pay $1600 in bills… Ha.. What a dishonest company..I am so sorry i even wanted information.. they say no pressure..but they certainly do.."only time you can get a good deal..no sign on fees..etc etc..
- Jeanie Bowser
Who in ****'s name is paying for all this coverage and prizes? We are trapped in a contract that we can't get released from and the rates keep going up and up each year! Steven Kloobeck is spending our hard earned money as he pleases and trapped new customers in a closed life time contract and they don't know it. The Diamond Points on ebay cannot be sold or given away, because noone wants to be stuck in the merry go round of higher and higher yearly maintenance fees for Mr. Kloobeck. Please boycot Diamond Resorts International. Contact your local Better Business Bureau and Attorney General's office with complaints if you are a Diamond owner. This is not the last you have heard of this. Signed, Jeanie Bowser for Donald Underwood
- michelle v
I'm a Diamond resort "owner", an "owner" of what is unsure. During the sales presentation I was told with the points that i was purchasing I could stay at any of the locations that I had said my family and i travel to. There would be no problem in booking anything in southern cali along the coast or in Hawaii….ha ha ha! Not once have i been able to stay at any of these locations!
When you try to book travel arrangments the customer service rep then tells you that they are so sorry, but everything is booked up and the locations i'm looking for are rarely open. Completely different from sales pitch.
I have asked for a manager to call me after having difficulties with booking, it took someone 34 days to return my call! Really…wow!
I have never felt more scammed in my life than purchasing this crap.
I watched undercover boss and Steve Cloobeck is so full of himself and inconsiderate of what he is doing to these families. He may beable to throw away 1000's of dollars, but I can not.
I'm sorry for all that have made this mistake as i have.
- Jaz
He is a big freaking liar, cheat, snake, but very, very wealthy at the expense of all the people he has ripped off! I am one of them. I will gladly join a class action law suit against this fraudulent business!
- Stella
I would like to join the class action against Diamond resorts. They took away my Pacific Monarch Grand Vacation ownership by converting my points into Diamond . But in order to do that, I had to buy 5,000 points from DRI. That's another $ 15,000 loan! It's a ripped off! We all need to come together to get our money back from Diamond Resorts.