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Photo by @justmekirsty
When working a case, we can link a solution to the case, indicating that the given solution resolves the problem at hand.
Now that we've linked it, we often want to email that solution to the customer. Using the Canned Responses feature within Dovetail Agent, this is easy to do.
I see two options for how we could email the solution to the customer:
Send the customer a link to the solution, which allows them to view it online in a Selfservice/WebSupport-type app Send the customer the actual solution content
Lets look at how to do both of these options.
Admin Setup – Rule Properties
The first thing we want to …
Recently, I talked about the new SDK Toolkit Extension in Dovetail Carrier, which allows for executing methods within the Dovetail SDK Toolkits, without writing any code.
Once that was released, I was able to remove some custom scripts from our own production environment, and replaced them with this new SDK Toolkit extension.
Change Status
This is the business rule that we has in place:
Object Type Case Rule Name/Description When a customer logs a note via SelfService, change the case status to Customer Update Start Events Log Note Cancel Event None Conditions Logger = SelfService Action Title Change Status Create Activity Log Entry? true (checked) Who to Notify no one (leave empty) Start Action 0 minutes From Event Creation Using Elapsed Time Repeat Never Message Type Command Line Message C:\Dovetail\custom\RuleManagerActions\ChgStatus\ChangeCaseStatus.bat [Object ID] 'Customer Status changed …
Within Dovetail Agent, there are two different Refresh Cache actions
Refresh Application Cache Refresh User Cache
This post is a quick rundown of what they do and how they're different.
Refresh Application Cache
From the Admin menu, there's a Cache option
This controls the application cache which includes schema, lists (application and user-defined), configuration items, strings, etc.
When the application starts up, a bunch of information that rarely changes is cached, to improve application performance.
The most common use of this is for when you change list values – both application lists (such as Case Type), and user-defined lists (such as Contact Expertise). You can edit your lists using Dovetail Admin, refresh the cache in Agent, and …
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When setting up your auto-destination rules, it's easy to end up with rule bloat, sometimes due to no fault of your own.
Due to business requirements, you may end with a lot of rules, which end up making it difficult to manage all of them.
For example, we may have auto-dest (routing) rules that dispatch a case to a queue based on its case type and the country of the reporting site/contact.
If the contact is in the USA, and it's a Payroll case, send it to the USA_Payroll queue. If the contact is in the USA, and it's a Benefits case, send it to the USA_Benefits queue. If the contact is in France, and it's a Payroll …
Dovetail Agent includes support for Change Requests.
Recall that a change request is a task you create in response to a reported software bug, hardware defect, or enhancement request.
As Change Requests are worked, they follow a workflow process. We use Statuses and Transitions to define the process, and define who can move the Change Request through its workflow steps.
Technically, Cases also support a workflow and defined transition. It's just a very simple one.
We can use Cases as a simple example before moving on to the more robust workflow options with Change Requests.
Case Workflows
Cases have just 2 conditions: Open, and Closed.
A case can move from Open to Closed, and from Closed to …
What More could a Clarify CRM Customer Ask for?How about a Modern Solution at a Low Risk Migration
CIOs and Heads of Customer Support have nightmares thinking about changing their customer support software. It is quite the dilemma. Their current solution has many issues and it doesn't do everything they want, but "it works". Therefore, the lesser of evils seems to be to continue to use their current solution because of the fear of what could happen if they attempt a migration strategy to a new solution. Many companies have suffered tremendously by selecting the wrong enterprise software, and there is the further possibility of limiting one's career, or worse, losing your job if you are part of a project involving the wrong software selection.
What is your current situation?
This is the situation for …
I was recently posed a question about how to make a URL in a textbox be automatically clickable.
I've posted in the past about using hyperlinks in the Clarify Client, but this question was a bit different.
For example, on the Account form in Clarify, there is a web site textbox.
If you type in a URL in that textbox, it is automatically turned into a clickable hyperlink.
Lets say that you wanted to do something similar on a custom form.
You add a textbox to the form, set its contextual object properly, type in a URL, and then – nothing.
It's not automagically converted into …
The recent release of Dovetail Agent 12 adds support for Change Requests. This post will walk through an overview of Change Request functionality within the app.
What is a Change Request?
From the Clarify documentation:
A change request is a task you create in response to a reported software bug, hardware defect, or enhancement request. It constitutes a complete and formal record of the problem or enhancement request, and what has been done to fix the problem or implement the enhancement.
Overview of FeaturesCreate and Edit Change RequestsWorkflow: Accept, Assign, Dispatch, Forward, Reject, YankStatus Changes: Fix, Fix Failed, Close, Close as Duplicate,ReopenActions: Log Email, Log Notes, Replicate Change RequestChange Requests are available in My Work, Queries, and Recent ItemsBatch actions are available from My Work and other queries
Naturally, the …
Recently over on the Clarify forum on Toolbox.com, we had an interesting discussion around the use of canned responses within the Clarify Classic Client.
I introduced the term Canned Response into that post, as the original request sounded a lot like the Canned Response feature that we recently added in Dovetail Agent.
Other terms for this include snippets, templates, and saved replies.
The original request was:
Is it possible to assign a keyboard short cut for case notes field so we can auto populate certain text that is very repeatedly used.
There's nothing out of the box within the Clarify Client to insert commonly used text within a case note. Depending on what you want to do, it's …
I was recently working on a project that wanted to track SLAs, but the specific SLA rules were more complex than could be handled just using business rules. But, the logic would be pretty straightforward to enforce via code. So we came up with a solution that used a combination of business rules and a custom Dovetail Carrier extension. In this post, I'll walk through how we accomplished this.
There's a lot of information here, so grab a cup of coffee (or perhaps a glass of scotch), settle in, and lets get to it.
Photo by @ederpozo
Over the past 20+ years of working in the Support/CRM space, I've worked with a number of organizations that want to enforce SLAs (service …


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My Recipe Blog
Saturday, May 19, 2012
K woke up after napping only about 40 minutes or so and she definitely needs nap at least an hour. I know she is still tired, but she is in her crib screaming bloody murder, and going in does not calm her down. Yesterday she finally ended up going back to sleep for another 1.5 hours. I just don't know what is best for her sometimes.
Is there anything that I can do to encourage someone to exercise and eat better other than offering to exercise with them that wouldn't be rude or controlling?
How do you do with times were there are household projects that need to get done but aren't (if you aren't the one who needs to do them) without nagging and being pushy and annoying.
K is starting to have more frustrated tantrum times. I'm not sure what to do about it.
I'm sure that I' m still waiting for ovulation, and I'm on CD 21. I'm pretty sure this will go on for a while since K is still breastfeeding quite a bit.
6 comments:
Oh, hun - control is SO hard. I definitely don't have an answer (but may check out the book Sew mentioned). I can't remember - is K down to one nap a day or still taking two?
ReplyDeleteI'm sorry. I have been accused of being controlling too. And I am, I admit. Every morning I ask the saints and God to help me be patient kind and loving in all of my interactions, especially with my husband. It's not a perfect strategy but it's nice knowing they have my back! :)
About the household projects that need to be taken care of. Could you talk to him about a date in which he could finish them by. And that way you are not allowed to say anything about those projects unless that date comes and they are not complete. At which point you can bring it up again? I don't know. Just thinking while typing.
And let us know if you find a way to encourage someone to lose weight and eat right. I've been so concerned about my mom...especially after becoming a mom myself, because she has been invaluable with her time, advice, and love and I see how her weight will affect her detrimentally if she doesn't get it under control. I cannot imagine raising little ones without her.
And when I finally got my period after having my son, I ovulated on day 26 regularly while still breastfeeding. The month I stopped breastfeeding, I don't know what happened or when I ovulated but I ended up pregnant. We have a vague idea of when we conceived since it was a "slow" month while my husband was at a training for 3 weeks! :)
This comment is so long, but I really just wanted you to know you are not alone and I will pray for you. If you'd like to email me, my email is cathyaiello @ gmail dot com. We've emailed before, but I never called - sorry! I'm horrible with the phone and email is much easier for me!I would highly recommend a series of books I've been reading/listening to. They're from a Christian (but not Catholic) perspective, and the authors are Henry Cloud and John Townsend. I read their book, Boundaries, when I graduated from college, but I didn't really work through it completely. I wish I had! They have books that apply the ideas specifically for parenting, for marriage, etc. I'm on my third book now, and they are so good! The idea is all about developing character, so it's good for all kinds of boundary issues, not just control.
ReplyDeleteI realize you posted this a while back but I'm catching up on blogs bc I was sooooo behind. Happy to hear about everything that's going on with you. You were one of my first bloggers introduced to me and you gave me such hope!
As far as controlling, my dh and I have to do lists that we write on the legal pad on the counter. We have seperate ones and we write out the days of the week along with things that need to be done that week. It's a great visual and gives you and outlook as to what needs to be done for that week and possibly when. If we don't get it done,we move it to the next day and try again!

subset: commoncrawl


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It is the combination of people, knowledge and technology that makes Polygon the global expert in property damage control. We prevent, control and mitigate the effects of water, fire and climate.
In our annual review for 2014 you can read about what we do, how we we work, our solutions and much more.
We are ready to respond on short notice to ensure that real estate and other property restored to its origins in the fastest possible way. We do a quick assessment of the damage to be able to take the right actions.
Your questions and comments are important to us. Select a topic and fill in the contact form. We´ve everything covered for your needs!
Head office
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email: firstname.lastname@example.com
For other our country offices, please check Global


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Brother HL-3170CDW is a LED printer,which has extraordinary speed ,up to 23 ppm in color and black and white. The printer resolution maxes out at 600 x 2400dpi. It is supports WiFI and AirPrinter.
At 9.5'' x 16.1''x18.3' , which shares your desk space a lot. So it is better for business users.
The output of LED printers and Laser printers do not have much big difference. Technically, there is only little difference of how these two types work. A laser printer uses a laser beam: the LED printer uses an array of tiny LED lights. They both use static electricity applied to a drum which helps heat to create an image.
Basically, the LED printers are more efficient and cheaper than laser printer, but they don't have outstanding performance for photos. Here we introduce an exception—Brother HL-3170CDW, It is not saying this LED printer do not have this kind of issue, but it must be one of the best LED printers which is intended for photos.
Brother HL-3170CDW compatible with Brother TN 225 series OEM toner.
In conclusion, Brother HL-3170CDW is best used for professional-style graphic like business presentations, rather than high-resolution pictures of the kids. The photo quality won't be impressive, but being average. The advantage of this printer is fast speed and dupliexing capability, which reduce the paper waste.


text: Allice Mondorie 51,126pages on this wiki Add New Page Edit Classic editor History Talk0 Share Allice Mondorie is a Breton residing in Orsinium. AppearancesEdit The Elder Scrolls Online: Orsinium This The Elder Scrolls Online: Orsinium character page is a stub. You can help by adding to it. Ad blocker interference detected! Wikia is a free-to-use site that makes money from advertising. We have a modified experience for viewers using ad blockers Wikia is not accessible if you've made further modifications. Remove the custom ad blocker rule(s) and the page will load as expected. Categories: Orsinium: Characters Orsinium: Character Stub Orsinium: Females Orsinium: Orsinium Characters Orsinium: Bretons Add category Cancel Save Languages: Français


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Login/Create Account
Check Out the new Remax App
Ask About This Home
Breathtaking mountain views, peaceful & private quintessential Vermont home situated at the end of a private road, minutes to Killington, Pico, and Mountain Top Resort. The home is nestled in Vermont state forest with back door access to hiking/VAST snowmobile trails, 2 miles from Chittenden Reservoir. It is Five Star Energy rated, with high efficiency radiant heating. Modern design and spacious rooms with 9` and 8` ceilings. Attention to detail is evident throughout this Colonial style home which has 4 finished floors, all of which have been upgraded in the last 5 years. This includes an open concept kitchen with granite island and countertops, hardwood floors on the 2nd floor, master bedroom with balcony and new tiled steam shower, finished 3rd floor with new hardwood floors and bath (guest quarters or exercise / play room), Half of the lower level is finished with private walkout, slate floors, full windows, kitchenette and full bathroom (in-law apt. or guest quarters). The home has an attached two car garage, front and back decks, fiberglass roof shingles, a large driveway, and outdoor stone fire pit with stone benches. Grounds and landscaping are beautiful on this lot which has a vegetable garden and fruit trees, as well as a private pond; home to trout, and frequented by wildlife. The highly sought Barstow school is 2 Miles from the house.


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Metabolic Advantage
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Enzymatic Therapy's Metabolic Advantage Thyroid Formula provides superior nutritional support for healthy thyroid gland functioning. Research has demonstrated that optimal levels of iodine, vitamin B12, the amino acid tyrosine, glandular tissue, and trace minerals benefit the thyroid gland and enhance metabolism. Metabolic Advantage Thyroid Formula enhances thyroid health, influences metabolism, and supports weight loss.*
Your thyroid gland manufactures thyroid hormone, which regulates the rate at which your body carries on its necessary daily functions. Since the thyroid gland regulates your metabolic rate, or how fast the body burns calories, it is important to consider your thyroid health when beginning any weight loss regimen.
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text: How to Play Saxophone February 20, 2014September 24, 2014 by David Michael Jackson To List Learn to Play Tenor Sax - Saxophone Lessons for Beginners - Sax Lessons Title Learn to Play Tenor Sax - Saxophone Lessons for Beginners - Sax Lessons Title Top 5 Saxophone Technique Mistakes-Intermediate/Advanced Saxophone Technique Concepts Title Saxophone Lesson - Beginner Saxophone - First Notes Title Online Saxophone Lessons - Funk Licks Series 1 with James Morton Title Saxophone Articulation | Saxophone Lessons Title Four Bb Fingerings you MUST know for saxophone (Saxophone lesson BC211) Title Basic Tongue Techniques | Saxophone Lessons Title Careless Whisper Sax Notes and Saxophone lessons from the Sax School Title How to play sub tone, warm you sound on sax. 🎶 Saxophone lesson/tutorial. Title How to Play Alto Sax - Jazz Saxophone for Beginners - Beginning Sax Lessons Title Saxophone Fingering Lesson #1 (part 1) Title 7 Chromatic workouts for saxophone - Free online saxophone lessons from Sax School Title Easy Songs for Saxophone to impress your friends with (Saxophone Lessons BC108) Title First saxophone lesson 1 🎷 - Everything you need to know in one video! First notes! Title Saxophone Lessons for Beginners - Forming the Saxophone Embouchure Title How to Play the Blues Scale | Saxophone Lessons Title How to Do Circular Breathing | Saxophone Lessons Title Saxophone Lessons For Beginners « prev 1 2 3 4 5 … 28 next » playHow to Play Blues on UkuleleHow to Play a Ukulele|LessonsPlay Nellie Mckay If I Had YouCome Play With Me Poem by Edy Lou BenjaminHow to Play the Mountain Dulcimer | LessonsShare this:GoogleTwitterFacebookRedditMoreTumblrPinterestPocketLinkedIn


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2007 Architectural 3D AWARDS Competition
Following up on last year's huge success, CGarchitect.com is hosting the 4th annual Architectural 3D Awards to be awarded at this year's VisMasters Design Visualization Conference on August 10th 2007 in San Diego. The Awards Competition is open to everyone in the Architectural Visualization industry to highlight the best imagery and animations done in 2006/2007.
This year's awards will be divided into two categories: Still Imagery and Animation. From the submitted entries our group of expert judges will select the top five in each category. The winner of each category will be awarded the exclusive CGarchitect.com 3D AWARDS trophy during the VisMasters Design Visualization Conference.
Still Imagery: Awarded to the individual or company for outstanding achievement in an architectual visualization project.
Animation: Awarded to the individual or company for outstanding achievement in an architectural visualization animation project.
2007 Still Image WINNERS
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Sci fi/Fantasy image by
Debby JobinHave you ever had a moment in your life where everything was perfect? You felt as if you had everything you could ever want, you felt as if you had everything you could ever need. Nothing could make this moment better or worse, untill you realised that once this moment was over nothing could ever compare to it. Nothing could ever be a great, and nothing would ever make you happier.
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Planetary bioresources and astroecology. 1. Plant and algal microcosm bioassays of martian and meteorite soils
Figure 3a Algae grown on Allende Meteorite extract.
Michael N. Mautner, Soil, Plant and Ecological Sciences Division, Lincoln University, Lincoln, New Zealand, and Department of Chemistry, University of Canterbury, Christchurch 8002, New Zealand firstname.lastname@example.com
Return to: Astroecology Paper * * * Home page


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Buffet breakfasts are served on weekdays for a fee.
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Featured amenities include multilingual staff, laundry facilities, and an elevator (lift). Self parking (subject to charges) is available onsite.


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Ask a Question Please complete this question form so we can get back to you! Thank you.
Salem China Aristocrat Demitasse Cup Item540 Currently priced at $ 3.50 This is an extra cup that I have in this pattern. It is as described above. I am attaching pictures. If you have questions, please e-mail. Thanks. Lurleen
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I just love this pattern so much that I had to put it on some Easter cookies.
Saturday, May 4, 2013
1 comments:
- Nicole (Bellenza Party Suite) said...
These designs look great! I love the rabbits! So cute :)
- February 6, 2014 at 2:00 AM
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| Thread Tools |
24th June 2005, 01:14 | #1 |
Member Join Date: Jun 2004 Location: mechelen(belgium)
Posts: 2,037
| Dothan and x800xt pe on Dry ice Today me, Colin and Kristos did some dry ice benching. Hardware: - Pentium mobile 730 1.6 ghz - Asus P4C800 Dlx rev 1.03 - Dothan adaptor - Asus X800 pro flashed to xp pe - Dry ice cpu and Gfx container - Ocz pc3500 2-3-*-* Bh-5 Mobo is fully vmodded: vdroop mod, vcore mod, kyosen vdimm mod and bios rev 1021.003 Max on watercooling: Max on dry ice: Aquamark: http://arc.aquamark3.com/arc/arc_view.php?run=490375362 And now PICTURE time(like allways) this is the dry ice we got, 20 kg of pellets: now some random pics taken during the run i'll comment if info is needed with pics. board with mods: max temp dry ice: the adaptor with dothan cpu: adaptor installed and covered with grease(vasiline): shot of thermal grease dothan core: container installed with mounting of alz his waterblock, i tell you its VERY easy to use: first the best card offcourse, its an TNT2 used to be a very good card setup installed: container with dry ice 3160 mhz superpi run, result is 23.766 left = base | right = direct into container(watch this screen again a bit lower) temps realy stay within 1° !!! (this isn't the screen i mean) LOOK after 5 hours later the temps got to -66 on this screen and -65 on boot and -64 stressed. so the thermal grease settled and got 4° better then we throwed an R9700 pro into the game, purpose to brake mister roadster world record(allready took 1 record of him with 3000+ spaw) but the card wouldn't boot (now kristos arrived by now so we plugged into the x800 and explore his max speeds on air back, when is installed the zalman aircooler back onto the R9700 i saw that the 4 pins connector whas not installed propperly "damn alz" :stick:guess its for next time. removed the box with dry ice of the tabel couse its was getting wet underneath, yeah its cold allright alz is trying to get his hands frosted or trying to be cool keep the container topped rig with aircooled X800xtpe offcourse with overclocking you get thins like BLUEscreen ^^ and some complaining about drivers not installed silent air cooling: now we tried to do some aquamark score's and yes the yes yes yes NO whas there but we got 100K afterall YEAH 17K raw cpu dothan power!!! don't think these where the gfx settings but 3117mhz dothan was always used while benching offcourse we did some 3dmark 2k1 and got till 38800 but then something stranged was happening, wile oc'ing the card to 642 610 and ran 2k1 the clocks where reset to 549 without a reason because everything was stable ohhh -63 :slobber: -52 @ 644 mhz we got 100K, 101K, 102K, 103K, 104K and finaly 105K! after lots of runs and reboots compare then offcourse this happend too:slap: zalman bracket, container, silan wrap kept the card running: Disassambling of the system no air no condensation had any chance here: after 9 hours of running dry ice almost no condensating has formed little sweat on backsite but who wouldn't sweat with these conditions PERFECT contact and NO condensating alz has some job with removing the grease the drip was from the container alz realy did some SUPERB insulating job!!! [img[http://j0rt.zattevrienden.be/jort/do...i-DSC06099.JPG[/img] and some FINE soldering work, this is realy good This was a superb succes, nothing died everything was running like it should. K the x800 could be better but there is a big change that next week alz can use his ex x800pro xtpe back to use, it did 675 675 on water and fully vmodded offcourse so 725 or 750 wouldn't be that hard on that one. I like to thank to browse to all the pic and thanks colin and kristos and me to be a perfect team till the next time over and out, Jort
__________________ watercooling, chilled water,direct phase change, cascade, custom modding |
24th June 2005, 01:25 | #2 |
Posts: n/a
| Nice result. Pentium M rocks! |
24th June 2005, 01:32 | #3 |
Member Join Date: Jun 2004 Location: mechelen(belgium)
Posts: 2,037
| you know it
__________________ watercooling, chilled water,direct phase change, cascade, custom modding |
24th June 2005, 06:26 | #4 |
[M] Reviewer Join Date: May 2002
Posts: 4,587
| great results there, and some fine craftsmanship now use some LN² to really get the power out of that dothan :grin: |
24th June 2005, 08:44 | #5 |
Madshrimp Join Date: May 2002 Location: 7090/Belgium
Posts: 78,970
| soooooooooo close to 100% OC
__________________ |
24th June 2005, 13:48 | #6 |
Member Join Date: Jun 2004 Location: mechelen(belgium)
Posts: 2,037
| we have screen of 100% oc, colin just need to send it and ln² is prolly there in the vacation
__________________ watercooling, chilled water,direct phase change, cascade, custom modding |
25th June 2005, 15:13 | #7 |
Member Join Date: Jun 2004 Location: mechelen(belgium)
Posts: 2,037
| And we have 1 world record highest score with all procc and x800xtpe http://arc.aquamark3.com/arc/arc_com...unID=490375362 ssorSpeedTo=&graphicsType=69&graphicsCoreClockFrom =&graphicsCoreClockTo=&graphicsMemoryClockFrom=&gr aphicsMemoryClockTo=&displayMode=&displayDepth=&an tiAliasingMode=&antiAliasingQuality=&anisotropicFi ltering=&detailLevel=&resultType=AMScoreCPU[/url] putting that fx-55 into shame
__________________ watercooling, chilled water,direct phase change, cascade, custom modding |
26th June 2005, 01:36 | #8 |
Posts: n/a
| Congratz man ! Looks real "cool" ! |


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some cute lil beavers waiting out the rain... illustration for a postcard.
Jul 1, 2008
3 comments:
yeah... job hunting is hard... >_< All of what I've seen, I lack some skills for some of the criteria they want...
any who. I'm glad to see you working on things! It makes me happy, and they are all so cute. Oh, and I agree with the updating website thingy. Updating website is a pain in the ass.. >_<
ooo! I almost forgot, can you tell me how you did the banner thingy? I want to change mine but I couldn't figure out how. ; _;
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Product code: 253210981
Product Description
With the VSX-1131 the serious home cineaste can also operate a Dolby Atmos loudspeaker set with its additional ceiling speakers or ?Atmos Enabled Speakers? and so get the first truly enveloping sound in all three spatial dimensions. dts:X as a second object-based surround format follows in a free firmware upgrade. With 160 watts per channel, the amplifier output meets higher demands, similar to the seven HDMI ports, one of which is located on the front panel. This allows you to quickly connect external players without much hassle. The VSX-1131 supports 4K UltraHD with HDR on every HDMI port, while it can convert Full HD into 4K using its powerful video scalers. Music lovers actually no longer need to connect a player to the VSX-1131, because the receiver already has all the various streaming options installed. With Spotify, Tidal and Deezer, all the payment streaming services are supported; with the latter two even providing full CD quality. TuneIn adds thousands of web radio stations, while AirPlay, Google Play and Bluetooth provide matching wireless access to every tablet or smart phone. This device supports the newest Dolby Atmos and (after a free update) DTS:X surround-sound formats. With their object-oriented designs these formats facilitate a perfect wraparound sound with precisely placed effects and realistic movement sequences in all three spatial axes. STREAMING AND AIRPLAY. As a network player with integrated WLAN, this device plays music files in all of the relevant formats from the home network including high-resolution DSD and FLAC files, naturally gapless and with a convenient app control. 4K WITH HDR AND BT.2020.- PIO-VSX1131-BLK
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Publication number | US7075635 B2 |
Publication type | Grant |
Application number | US 10/896,806 |
Publication date | Jul 11, 2006 |
Filing date | Jul 21, 2004 |
Priority date | Dec 1, 2000 |
Fee status | Paid |
Also published as | US6829046, US20050162665 |
Publication number | 10896806, 896806, US 7075635 B2, US 7075635B2, US-B2-7075635, US7075635 B2, US7075635B2 |
Inventors | David Scott Groothuis, Michael Thomas Hanchett |
Original Assignee | Delaware Capital Formation, Inc. |
Export Citation | BiBTeX, EndNote, RefMan |
Patent Citations (18), Non-Patent Citations (4), Referenced by (7), Classifications (6), Legal Events (5) | |
External Links: USPTO, USPTO Assignment, Espacenet | |
This application is a continuation of prior application Ser. No. 09/727,632, filed on Dec. 1, 2000, now U.S. Pat. No. 6,829,046. Application Ser. No. 09/727,632, including the Source Code Appendix filed therewith, are hereby incorporated herein by reference.
A source code appendix containing source code of two computer programs, a calibration program and a user program, used in the present invention is appended hereto and includes two identical sets of CDROMs, each set consisting of two CDROMs.
A CDROM Table identifying the names of the files, the dates of creation of the files, and the sizes of the files for each CDROM of each set of CDROMs is attached at the end of the specification. These tables are entitled CDROM Table for Disk 1 and CDROM Table for Disk 2, respectively. The source code appendix also includes 6 sheets of microfiche containing a total of 380 frames of the user program. The entire source code appendix is incorporated into the specification of the present application by reference.
1. Field of the Invention
The present invention is broadly concerned with apparatus for determining deformation in vehicle bodies and the like, using a laser scanning apparatus in conjunction with a plurality of coded targets suspended from (or in known relationship to) known reference points on the vehicle to calculate three dimensional spatial coordinates defining the actual positions of the targets, and to compare such calculated positions with manufacturer-provided specification values. More particularly, the invention is concerned with such apparatus and corresponding methods wherein use is made of a plurality of vertically spaced apart scanning laser beams, permitting determination of whether individual ones of the coded targets are in plumb relative to the vehicle, and the extent of target inclination; in this way, more accurate vehicle body measurements are obtained. In addition, the preferred scanning apparatus has a stationary central laser assembly, a pair of upright, rotatable mirrors, associated laser detectors and on-board scanner electronics all located within an enclosed housing, thereby minimizing ambient contamination of the scanning apparatus through accumulation of dust or the like within the scanning apparatus.
2. Description of the Prior Art
In the past, vehicles such as automobiles have structural frames on which body panels and the like were built. Repair of accidental vehicle damage often involved straightening the frame and reshaping or replacing body panels. In order to meet government-imposed fuel consumption standards, unibody construction was adopted for many vehicles. In a unibody vehicle, no distinct frame exists apart from the body panels; instead, like an egg carton, the panels together form a "unibody", with consequence substantial weight savings.
With either form of vehicle, frame or unibody, repair is greatly speeded with improved quality, by use of a frame (and unibody) straightening machine such as described in U.S. Pat. No. RE 31,636. While such straightening machines are highly effective, such machines do not by themselves provide information as to the extent of straightening to be accomplished. Vehicles currently have manufacturer-provided reference points, such as reference openings or holes located at established points on the vehicles. Manufacturers also provide specifications for the correct three-dimensional spatial locations of these reference points relative to each other. Thus, if a vehicle is damaged, these reference points may be moved from their normal or "specification" positions with respect to each other. Most, if not all, vehicle frame and unibody straighteningjobs require return of the vehicle reference points to within manufacturer specifications.
U.S. Pat. No. 5,801,834 describes a significant advance in the vehicle straightening art, and apparatus in accordance therewith has been commercialized by Chief automotive Systems of Grand Island, Nebr. Specifically, this patent discloses a laser generating unit located beneath a vehicle and in an orientation for sweeping laser beams across the reflective surfaces of coded targets suspended from or in known relationship to the vehicle reference points. Preferably, a laser beam is split into two beams using a 50/50 beam splitter, with each beam then being directed to a rotating mirror. The rotating mirrors direct the laser beams in a 360� circle, with both beams being directed in a single plane. Each laser beam is reflected back to its source when it strikes the reflective stripes of the coded targets. These reflected beams are registered as "on" events (or counts) by the electronics onboard the laser measuring device. A counter counts the number of counts (as measured by an oscillator) from zero to the edge of each reflective/non-reflective border on the targets. An associated microprocessor receives the count information for each target and computes the angle from the center of each mirror to the center of each target. With the two angle measurements (one for each mirror and target) and the known baseline between the two mirrors, the planar (X, Y) coordinates of each reference hole are computed using trigonometry. The third coordinate (Z) is calculated using Z-coordinate representative sizing of the reflective and non-reflective strips on the coded targets. The actual three-dimensional spatial coordinates of each reference hole relative to a calculated point and plane are determined and displayed by the computer, along with the deviation from the normal or specification value provided by the vehicle manufacturer's data. With this information, the operator may then straighten the frame or unibody, with successive measurements being taken to monitor the progress of the straightening operation and determination of when the frame or unibody is properly straightened.
It will be appreciated that the system described in the '834 patent assumes that all of the vehicle targets will be essentially in plumb. However, in practice this is not always the case. For example, targets may not assume a plumb orientation owing to interference between the targets and vehicle components, particularly with damaged vehicles. Furthermore, many straightening shops are operated in open air so that the cantilever-suspended targets are subject to wind-induced oscillations. Whatever the cause, non-plumb targets detract from the desirable degree of accuracy which can be obtained using scanning laser devices of the type described in the '834 patent.
The present invention overcomes the problems outlined above, and provides an improved laser scanning system, and corresponding methods, for determining frame or unibody alignment of a vehicle. The system includes a scanning apparatus together with at least one reflective laser beam target adapted for placement in a known relationship relative to a selected reference point on a vehicle to be scanned. The scanning apparatus includes a laser assembly operable to direct laser beams toward the vehicle target, and a detector for receiving reflected laser beams from the target. In the invention the laser assembly is operable to direct a pair of individual laser beams spaced vertically from each other by a known distance toward the target, and to detect the reflected beams from the target. In this way, using a microprocessor operably coupled with the scanning apparatus, it is possible to calculate individual, upper and lower, three-dimensional spatial coordinates of the target using the respective vertically spaced apart laser beams. This in turn permits determination of whether the target is truly in plumb (i.e., vertical), and the extent of deviation from plumb for the target.
In preferred forms, the laser assembly includes a pair of laser units, with each laser unit including a pair of vertically spaced apart lasers. The laser assembly is preferably stationary, with the overall apparatus including a pair of rotating mirror assemblies respectively located on opposite sides of the laser assembly. Each such mirror assembly comprises an upright mirror having a relatively wide reflective surface and a relatively narrow reflective edge; this permits discrimination between reflections from the wide mirror surfaces versus the narrow reflected edge surfaces.
In practice, a plurality of reflected targets form a part of the system, and are suspended from individual reference points on the vehicle. Each of the targets is individually coded so that the scanning apparatus can discriminate between the targets. Preferably, each target has vertical endmost reflective stripes or "strikes", together with a pair of obliquely oriented reflective stripes between the endmost stripes.
Preferably, the components of the scanning apparatus, and particularly the laser assembly, mirror assemblies, detectors and on-board electronics are housed within an enclosed housing. This assures that the scanning apparatus can be used in a shop environment with a minimum of contamination from ambient dust or the like.
Turning now to the drawings, and particularly
The scanner 46 is illustrated in
The lower housing 50 is in the form of a metallic boxlike element presenting a front wall 66, opposed rear wall 68, end walls 69 and 69 a, top panel 70 and removable bottom plate 72. An elongated component compartment 74 is thus defined between front and rear walls 66, 68 and panel 70 and bottom plate 72. It will be observed (
Upper housing 52 includes a top wall 80 with oblique, depending end walls 82 and 84. The upper housing 52 is secured to the lower housing 50 by means of end connectors 86 (
The laser assembly 54 is located within upper housing 52, and rests atop panel 70 of lower housing 50. The laser assembly 54 includes an upright housing cover 100 with a pair of oppositely directed, vertical dual laser units 102 and 104 therein. Each of the units 102, 104 has an upright circuit board 106, 108 equipped with electrical connectors 110, 112 and a central laser detector 114, 116. Additionally, the units 102, 104 have an upright mounting block 118, 120 which are secured by fasteners (not shown) to top panel 70. The blocks 118, 120 support a pair of vertically spaced apart laser diodes 122, 124 (support 118) and 126, 128 (support 120). The upper lasers 122, 126 are vertically spaced above the lower lasers 124, 128 by a known distance (e.g., 31 mm); the upper lasers emit radiation in a common upper plane, while the lower lasers emit radiation in a common lower plane, where the planes are vertically spaced apart the same known distance. The respective supports also have outboard focusing lenses 130, 132 and inboard transparent panels 134, 136. The lens 130 and panel 134 are located in covering relationship to the detector 114; similarly, the lens 132 and panel 136 cover detector 116. The preferred laser diodes emit 250 nm visible laser radiation.
The mirror assemblies 56, 58 are mounted within and adjacent the ends of the upper housing 52. These assemblies are identical and therefore only assembly 56 will be described in detail. Referring to
This beveled edge produces a secondary narrow mirror used to generate accurate synchronization signals. The edge is formed by grinding a precise waist cut radius and coating the edge so that edge-reflected laser beams are caused to strike back at the midpoint between the upper and lower lasers, namely at the detectors 114, 116. The radius cut is also at a bevel angle that permits the full thickness of the mirror to be centered on the laser beam at the precise angle which will reflect the beam toward the associated detector.
As shown, the hub 138 is mounted within an opening 146 provided in top panel 70 of lower housing 50. The hub 138, and thus mirror 140, are rotated by means of a brushless electric motor 148 and a drive shaft 150 coupled to hub 138. The hub motor 148 is mounted on a three-point suspension to allow the mirror 140 to be adjusted mechanically to spin at a true vertical axis parallel to the other mirror. While these adjustments can be made mechanically, it can be difficult to obtain an exact alignment. Further, the internal rotating parts of the apparatus 46 are protected by the glass panels 88, 90 which may distort the rotational velocity of each hemisphere of scan due to the dissimilar index of refraction between the glass and air. A mathematical correction algorithm is applied by the post-computer 48 to correct all data for these potential aberrations.
The rotational velocity of each motor 148 is controlled to produce a torque-ripple of less than 10 ppm of rotation speed. The motor 148 and control board 62 (Part No. RMOTN2028GEZZ from Sharp Electronics) are supported beneath top panel 70 by means of a mounting block 149 and three connector bolts 152 extending downwardly from panel 70. Each of the bolts 152 carries a compression spring 154.
The main control board 60 is situated below laser assembly 54 and is secured to the underside of top panel 70. An electrical connector 156 extends upwardly from board 60 through an opening 158 in panel 70, for electrical connection with connectors 110, 112 associated with the laser units 102, 104. The main control board includes appropriate electronics for software control of the laser assembly 54.
Each of the mirror control boards 62, 64 includes Hall-effect sensor 160, 162 as well as other conventional electronics including a magnetically encoded tachometer ring used in the control of the respective mirror assemblies 56, 58. This provides a motor tachometer signal that is amplified to produce a square wave signal. This signal transitions high to low at one degree increments, providing 360 pulses per revolution of the motor. The speed control signal to the motor is generated by triggering a one-shot pulse of precise duration. The one-shot is implemented digitally, using the system clock running at 29 MHz by dividing the clock down to generate a precise millisecond pulse. The pulse is used to switch a reference voltage into a low-pass filter. The output of the filter rises in voltage when the speed of the motor is too slow, and drop in voltage if the speed of the motor is too fast. In this way, the motor speed is controlled to a precise rpm. A feedback loop is used to stabilize the rotational speeds of the motors at respective, constant speeds. This produces hub rotational velocities which are constant. Although not shown, the main control board 60 and mirror control boards 62, 64 are electrically connected by appropriate cabeling.
As delivered from the factory, the apparatus 46 is precalibrated to account and compensate for inevitable manufacturing tolerance errors and the like, e.g., nonvericality of the mirrors 140 and actual rotational speeds of these mirrors. Such factory calibration is carried out using a calibration program explained below and fully set forth in the source code appendix. The calibration parameters (52 in number) are stored in the nonvolatile memory of the apparatus 46 and are recalled during the course of actual use of the scanner.
In use, the scanning apparatus 46 is positioned beneath the vehicle 40 in an orientation such that the radiation emitted by the laser assembly 54 will strike the reflective faces of the coded targets 44 suspended from vehicle reference points. As illustrated in
During scanning operations, the mirrors 140 are rotated at determinable but slightly different (e.g., 1%) speed (e.g., 390 rpm) while the laser assembly 54 is operated. Specifically, the upper lasers 122, 126 are operated simultaneously and the lower lasers 124, 128 are also operated simultaneously. However, the upper and lower laser pairs are operated alternately owing to the fact that only a single detector 114 or 116 is used. During operation of the upper laser pair, a 360� scan is generated so that the reflective faces of each of the targets 44 is scanned. The radiation reflected from the targets 44 impinges upon the mirrors 140 and is reflected through the lenses 130, 132, which focuses the reflected radiation on the detectors 114, 116. It will be appreciated that each sweep of every target generate eight on-off (reflective/non-reflective) events; the first and last of those events—the leading or "on" edge of the first reflective reference stripe, and the trailing "off" of the last reflective reference stripe—are of special significance in the determination of target position, as will be explained.
Furthermore, as the mirrors 140 rotate, light is reflected not only from the broad mirrored edges 144. The difference between broad face and edge radiation can be detected because of the intensity of light at the detector; the more intense light denotes edge-reflected radiation, whereas less intense light denotes broad face-reflected radiation. Hence, as the mirror rotation occurs, at some point for each target, the edge radiation will be detected; this is deemed the zero position. The next time edge radiation is detected, it is known that the mirror has traversed 360�. The time between the zero and 360 positions divided by 360 gives the travel time per degree of arc.
Inasmuch as the distance between the mirrors 140 is known, measurement of the angles between each respective target and the mirrors 140 allows calculation of upper X, Y coordinates for each of the targets. Such calculations involve simple triangulation trigonometry, as explained in U.S. Pat. No. 5,801,834 incorporated by reference herein. As the upper laser pair scans each target 44, the vertical position of the scan on the target is ascertained by determining the time between reflections from the reference stripe 172 and 178 and intermediate, oblique stripes 174 and 176. For example, and considering
After the scan by the upper lasers 122, 126, the lower lasers 124, 128 are operated in the same manner, to achieve a 360� scan of the targets 44. Again, the lower lasers permit calculation of a lower X, Y and Z, coordinate for each of the targets. Of course, if the distance between the upper and lower Z coordinates for a given target equals the distance between the upper and lower lasers, that target is deemed to be essentially in plumb.
In practice, the upper and lower x, Y and Z coordinates for each target are averaged and these average X, Y, Z coordinates are used for determining the extent of frame or vehicle straightening required. Also, a vector is generated between the upper and lower X, Y and Z coordinates for each target, and the divergence of this vector from vertical can be used to determine the angle of inclination of the target.
Turning first to
Returning to step 810, the work order request query, if the answer is YES, the program executes a shop management server (SMS) program 822. A cancel query is made in step 824, so that if the answer is YES, the program reverts to step 804. If the answer is NO, in step 826, work order and vehicle information are requested from the shop management server. Once this step is completed, the program proceeds to step 828 where vehicle information is loaded. This comprises a specification file and graphic for the individual vehicle being measured. Next, in step 830, a recall query is performed. If the vehicle in question was previously measured, that information would be in computer memory. In such a case, the stored information is recalled via program 832, and the program then loops back to step 804. If the answer in step 830 is NO, the program proceeds to vehicle measurement program 834, which includes program A,
Referring to
The base reference program is illustrated in
This involves, in step 868, an initial display of the targets seen by the scanning apparatus 46 using the internal coordinate system. Next, a loop 870 is entered where, in step 872, the user is allowed to match using manual inputs the targets seen by the scanner to corresponding vehicle manufacturer-provided specification points. Once this is accomplished, the programs proceeds to step 874 which is a cancel query. If the answer is YES, the program proceeds to return 876. If the answer is NO, a job done query is made at step 878. If the answer at this step is NO, the program proceeds to a menu option query at step 880. If no option is selected, end loop step 882 is entered, and the program reverts to step 870. If at step 880 the answer is YES, in step 884, the selected menu option is processed and the program proceeds to loop 882.
Returning to the done query at step 878, if the answer is YES, the program in step 886 fits the base targets to the manufacturer's specification points, and the program proceeds to the target processing program 858,
In the
As described previously, in step 890, the read scanner program is executed,
Returning to step 914, if the answer to the scanner calibration query is YES, the next step 926 requests a scanner measurement involving a 360 sweep by the upper and lower laser pairs. The data received from this measurement is stored in buffer in step 928. This data is in the form of "event times" generated during scanning. In particular, the program considers each of the lasers as a "hub", there being an upper left, lower left, upper right and lower right hub. Moreover, as explained previously, each sweep of each target generates eight on-off reflective events. Thus, the buffer collects a series of encoded events during a measurement sweep, each event encoded into 32 bits of information. This information defines the type of event, e.g., "on", "off", 0/360� edge reflection (synchronization pulse) or broad mirror panel reflection, or stray reflections. The information also represents the time the event occurred during the measurement sweep. That is, each event is "time-stamped" as it occurs. The time base is a free-running counter that counts down the 29 MHz clock. There are 25 bits in the counter, so the counter rolls over about once per second. This is adequate to uniquely timestamp every event that can occur during a scan.
Scanning is started when the apparatus 46 receives a scan command from computer 48. When this signal is received, a timestamp latch is armed to begin timestamping events for each hub, starting with the next occurring edge reflection for that hub. From this point on, whenever an event occurs, a precise system time is recorded as 25 bits in a 32-bit latch. The remaining seven bits are used as "tag" bits that identify the exact conditions causing the event. The latched information is immediately saved in a first-in-first-out buffer, and the process is continued until each of the four hubs has collected data. At this point, the buffer contains four complete scans, and should contain eight leading edge and eight trailing edge reflection events. Each of these synchronization pulses marks the start or end of a complete hub scan. As soon as scanning is complete, the entire buffer is downloaded back to the computer 48 as a binary stream of 8-bit bytes using an UART transmitter.
After this event data collection, in step 930, a response error query is made. If the answer is YES, the program reverts to step 920. If the answer is NO, an event sorting loop 932 is entered. In-this loop, an all events processed query is made, step 934. If all of the events were stored in buffer, the program proceeds to the target decode program 936,
The target decode program,
In this sequence, in step 960 each of the four hubs is compared to match decoded targets, i.e., hub and target data are matched. Next, in step 962 a query is made as to whether consistent target information has been obtained, that is, whether the hubs and targets have been correctly matched. If the answer is NO, a return error step 964 follows. If the target information is consistent, the program proceeds to step 966 where each of the targets is triangulated relative to the mirrors 140 of apparatus 46. Specifically, four angles are known for each target: the angles between the leading edge of the first-swept vertical stripe (the first "on" event) and the two mirrors 140; and the angles between the trailing edge of the last-swept vertical stripe (the last "off" event) and the two mirrors 140. Therefore four triangulation calculations are made for each target, an upper pair of triangulations using the angles representative of the first "on" and last "off" events from the upper laser sweep and a lower pair of triangulations likewise using the angles representative of the first "on" or last "off" events from the lower laser sweep. Thus, in step 968, the lower level laser sweep data is employed to generate and store in memory two lower X, Y, Z coordinates for each target. Similarly, in step 970, the upper level laser sweep data is employed to generate and store in memory two upper X, Y, Z coordinates for each target. Next, in step 972, a determination is made as to whether the stored target coordinates are consistent, i.e., whether the upper and lower coordinates are within predetermined limits. If the answer is NO, the program proceeds to return error step 964. If the coordinates are within limits (dependent chiefly upon the vertical distance between laser pairs), the upper and lower coordinate pairs for each target are averaged, and these upper and lower coordinate averages are again averaged to yield a final X, Y, Z coordinate for each target. This final coordinate is stored in step 974. Also, the program generates a vector using the upper and lower coordinates for each target, these vectors being used to ascertain the target hang angles which are also stored. This being done, in step 976, the triangulation loop is terminated and a successful measurement is completed.
As explained previously, each scanning apparatus 46 is factory precalibrated. Generally speaking, this calibration is carried out using an optical bench having a plurality of targets 44 spaced around the bench at precisely known locations. An individual apparatus 46 is placed in the middle of the bench with a coupled computer 48, and is operated to scan the targets as described above. This generates a series of apparent target positions using the uncalibrated apparatus 46. These target locations will typically be in error to a greater or lesser extent, as compared with the known position of the targets, owing to slight manufacturing tolerance errors, e.g., in the position and spacing of the lasers 122, 126 and 124, 128, or in the orientation of the mirrors 140.
Next the calibration program undertakes an iterative, non-linear fit to an empirical trigonometric equation, and generates coefficients for this equation which give the best fit. This equation is:
where ALL, DLL, ELL, GLL and ILL are angle corrections as lead/lag offsets for each of the fundamental, first harmonic, second harmonic, third harmonic and fourth harmonics (as denoted by the multipliers 1, 2, 3 and 4), and BLL, CLL, FLL and HLL are the respective magnitude multipliers for each harmonic. The above equation applies these coefficients so as to correct the observed angles a to correct angles.
As a part of this procedure, the program completes a conventional mean squared error (MSE) calculation in order to produce coefficients for the trigonometric equation giving the lowest possible MSE. Once these coefficients have been determined, they are saved in an INI formatted file in the scanner's non-volatile memory, and can be retrieved for use when the apparatus 46 is used in the field, as described above.
Additionally, the calibration program employs another equation to correct for pitch angle of the laser beams as they vary during a full 360� scan. This equation makes a minor correction to the observed target height; this height correction gets larger as targets further from the scanner are scanned, because the beams are pitched up/down owing to, e.g., a tilted mirror. The pitch angle calibration used is:
Pitch angle=AP+BP�sin(a+DP)
where AP is the average pitch angle (laser beams drawing cones), DP is the phase, BP is the magnitude of a tilted plane and a is the rotational angle to the target. Accordingly, the true height of each target is expressed by the equation:
True height=H+R*sin(Pitch angle)
where H is the observed height for the target and R is the range (distance from hub) to the target. The coefficients generated by this calculation are also stored in memory.
The calibration program is reproduced in its entirety in the attached source code appendix.
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Reference | ||
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U.S. Classification | 356/155, 33/288 |
International Classification | G01B11/26, G01B5/00 |
Cooperative Classification | G01B5/0025 |
European Classification | G01B5/00H |
Date | Code | Event | Description |
May 20, 2005 | AS | Assignment | Owner name: CHIEF AUTOMOTIVE SYSTEMS, NEBRASKA Free format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNORS:GROOTHUIS, DAVID SCOTT;HANCHETT, MICHAEL THOMAS;REEL/FRAME:016041/0062;SIGNING DATES FROM 20010723 TO 20010727 Owner name: DELAWARE CAPITAL FORMATION, INC., DELAWARE Free format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNOR:CHIEF AUTOMOTIVE SYSTEMS, INC.;REEL/FRAME:016041/0067 Effective date: 20011228 |
Apr 18, 2006 | AS | Assignment | Owner name: CHIEF AUTOMOTIVE TECHNOLOGIES, INC., NEBRASKA Free format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNOR:CP FORMATION LLC;REEL/FRAME:017794/0258 Effective date: 20060102 Owner name: CP FORMATION LLC, NEW YORK Free format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNOR:CLOVE PARK INSURANCE COMPANY;REEL/FRAME:017794/0242 Effective date: 20051231 Owner name: CLOVE PARK INSURANCE COMPANY, NEW YORK Free format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNOR:DELAWARE CAPITAL FORMATINO, INC.;REEL/FRAME:017794/0248 Effective date: 20051231 |
Dec 15, 2009 | FPAY | Fee payment | Year of fee payment: 4 |
Dec 17, 2009 | AS | Assignment | Owner name: CHIEF AUTOMOTIVE TECHNOLOGIES, LLC, INDIANA Free format text: CERTIFICATE OF CONVERSION;ASSIGNOR:CHIEF AUTOMOTIVE TECHNOLOGIES, INC.;REEL/FRAME:023668/0350 Effective date: 20090706 Owner name: VEHICLE SERVICE GROUP, LLC, INDIANA Free format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNOR:CHIEF AUTOMOTIVE TECHNOLOGIES, LLC;REEL/FRAME:023668/0390 Effective date: 20091217 Owner name: CHIEF AUTOMOTIVE TECHNOLOGIES, LLC,INDIANA Free format text: CERTIFICATE OF CONVERSION;ASSIGNOR:CHIEF AUTOMOTIVE TECHNOLOGIES, INC.;REEL/FRAME:023668/0350 Effective date: 20090706 Owner name: VEHICLE SERVICE GROUP, LLC,INDIANA Free format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNOR:CHIEF AUTOMOTIVE TECHNOLOGIES, LLC;REEL/FRAME:023668/0390 Effective date: 20091217 |
Jan 13, 2014 | FPAY | Fee payment | Year of fee payment: 8 |


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Sci fi/Fantasy image by
Scott Eatonlol this one has a good story behind it. I was doing an art course (i do them sometimes cause i tend to pick at least one good thing up at a time at them) and the teacher brought a bunch of bird statues for us to practice blocking-in. (a technique i never use and never will lol) so i picked out an abstract parrot type thing. i saw the eye and thought, 'robot'. and thats how BIO BIRD was born.
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A Visual Diary of my travels mostly in Japan, but also around the world including the small details we sometimes overlook
Tuesday, August 16, 2011
Nagoyas Sister Cities Park: The End Part VI
The Alabama Hill Rocks, a replica.
The plaque of the Alabama Hill Rocks.
Another sign with the name of a tree on it. The artwork is the best part!
Sunlight was shining through the trees when I was leaving the park. I couldn't resist capturing the moment.
The pattern on the sidewalk was very cool. I saw this kind of pattern in my neighborhood. Hopefully, I will make it over there to take a photograph of that one as well. It's slightly different from this one.
A different look of the very first photograph.
This is the end of the Sister Cities Park Series. I hope you enjoyed them!
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I babysit a 2 year old boy I have a 4 year old little girl so for xmas last year i bought the little boy something from my child then when the mom of the boy saw the gift under the tree she told me that her older child that is 8 got my child something my child never sees her older child except when they pick up the 2 year old so i had to go out and buy her a toy as well last year. This year I was hoping not to have to get the older one something just b/c i don't have the extra cash what would you do?
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3M™ Tegaderm™ Hydrocolloid Dressing; 4" x 4" Square, 5/Box
Item #: 901-114363BX
Model #: 90002
Brand: 3M
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Hydrocolloid adhesive with an outer clear adhesive cover film impermeable to liquids bacteria and viruses
Eklind® Hex-L® Individual short arm hex key has a size of 1/8" and is made of steel for durability. Hex key feature L-type handle and comes with a black oxide finish for an elegant look.
- Partial -and-full thick
- Transparent
- Hypoallergenic
- Sterile wound dressings which consist of a hypoallergenic, hydrocolloid adhesive with an outer clear adhesive cover film impermeable to liquids, bacteria and viruses
- The inner layer of hydrocolloid adhesive rapidly absorbs exudate faster than the leading competitive hydrocolloid in the first 48 hours
- The breathable outer film layer provides a consistently high rate of moisture vapor transmission
- Together, these features ensure an optimal moist wound environment, minimize the chance for damage to healthy periwound skin and provide extended wear for up to seven days
- Outer film is 3M™ Tegaderm™ transparent film dressing technology which applies easily and eliminates need for taping edges; Easy to clean
Color : Transparent | Width : 4" | Length : 4" | Hypoallergenic : Yes |
Brand : 3M | |||
Weight : 1.00 lbs. per Box |
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Umbro Snake Print Collared Football Top (Green)
The Umbro and House of Holland collaboration was inspired by traditional British football culture, with a stadium colour palette of forest greens and cherry reds, offset with nostalgic tones of dusty pink and blue acting as a nod to the heritage of the two brands.
HOH X UMBRO Snake Print Collared Football Top (Green)
Styled on a football polo it features an all over printed snakeskin. This polo is slim fitted with a ribbed V neck. Umbro flocked branding in white on the chest and each arm. Finished with the same white flocked for the HOH logo on the bottom front.
- 100% polyester
- Green/ black jersey
- All over snake skin print
- V- neck
- Flocked branding at chest
- Short sleeved
- Straight fit
- Regular UNISEX fit
Model wears a M.
Free UK delivery over £100 | Returns | Sizing & Fit
Heart Cloud Crepe Floor Length Dress
Umbro Diamond Sweatshirt
Floral Embroidery Shirt Dress


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Street address:
5987 Pelham Dr.
City / suburb:
Daytona Beach
ZIP code:
(386) 788-2267
Contact name:
Donna Laurent
Contact title:
GPS Longitude:
GPS Latitude:
Places nearby
General information
- Consumer Products & Services Consumer Services Vending Machine Operator Hot Drinks and Soup Vending Machines, Novelty Vending Machines, Sandwich and Hot Food Vending Machines
- Retail Trade Miscellaneous Retail Merchandising Machine Operators
Business data
Standard industrial classification code: | 5962 | |
City / suburb: | Daytona Beach, FL | |
County: | Volusia |
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According to our records, this business is located at 5987 Pelham Dr. in Daytona Beach (in Volusia County), Florida 32127, the location GPS coordinates are: 29.091674 (latitude), -80.9981787 (longitude). Hardin Laurent Inc is categorized under Hot Drinks and Soup Vending Machines (SIC code 5962). Known organization president is Donna Laurent. You can contact the company by phone at (386) 788-2267.
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Rio Olympics might be a mess, but Tokyo 2020 has some cool high-tech plans
Driverless taxis for athletes and holograms for info.
Thu, Jul 07 2016
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With new college affordability plan, the presumptive Democratic nominee won praise from rival.
Thu, Jul 07 2016
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The U.S. territory is debating whether to fumigate with the insecticide Naled.
Wed, Jul 06 2016


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Limited Edition: 6 PrintsSizes: 30 x 24 in. / 40 x 32 in. / 55 x 44 in.Medium: Archival Pigment Print on Bamboo MatteYear Photographed: 2016Signed by the artist with Certificate of Authenticity
Framing the sea in a beautiful light, this photograph showcases the dazzling candy colors of the ocean.
Made on an eco-friendly bamboo paper with a smooth matte finish and natural white color. Meets the highest archival standards.
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High Dose Chemotherapy Plus Peripheral Stem Cell Transplantation Compared With Standard Therapy in Treating Women With Metastatic or Recurrent Breast Cancer
Tracking Information | ||||
First Received Date ICMJE | November 1, 1999 | |||
Last Updated Date | November 7, 2010 | |||
Start Date ICMJE | April 1997 | |||
Primary Completion Date | Not Provided | |||
Current Primary Outcome Measures ICMJE | Not Provided | |||
Original Primary Outcome Measures ICMJE | Not Provided | |||
Change History | Complete list of historical versions of study NCT00003032 on ClinicalTrials.gov Archive Site | |||
Current Secondary Outcome Measures ICMJE | Not Provided | |||
Original Secondary Outcome Measures ICMJE | Not Provided | |||
Current Other Outcome Measures ICMJE | Not Provided | |||
Original Other Outcome Measures ICMJE | Not Provided | |||
Descriptive Information | ||||
Brief Title ICMJE | High Dose Chemotherapy Plus Peripheral Stem Cell Transplantation Compared With Standard Therapy in Treating Women With Metastatic or Recurrent Breast Cancer | |||
Official Title ICMJE | A Randomized Trial of High-Dose Chemotherapy and Autologous Stem Cell Therapy Versus Standard Therapy in Women With Metastatic Breast Cancer Who Have Responded to Anthracycline or Taxane-Based Induction Chemotherapy | |||
Brief Summary | RATIONALE: Drugs used in chemotherapy use different ways to stop tumor cells from dividing so they stop growing or die. Combining chemotherapy with peripheral stem cell transplantation may allow the doctor to give higher doses of chemotherapy drugs and kill more tumor cells. It is not yet known whether standard therapy is more effective than high dose chemotherapy for breast cancer. PURPOSE: Randomized phase III trial to compare the effectiveness of high dose chemotherapy plus peripheral stem cell transplantation with that of standard therapy in treating women with metastatic or recurrent breast cancer that has responded to previous chemotherapy. |
Detailed Description | OBJECTIVES: I. Compare the overall survival of women with metastatic breast cancer receiving either high dose chemotherapy and autologous peripheral blood stem cell therapy or standard therapy following response to anthracycline or taxane based chemotherapy. II. Evaluate the final response rates between the two treatment arms. III. Compare the two treatment arms with respect to toxic effects. IV. Assess health related quality of life in both groups of patients. OUTLINE: This is a multicenter, nonblinded, randomized study. Patients are stratified by type of induction chemotherapy, response status, presence of visceral disease, receptor status and tamoxifen therapy (ER negative; ER positive, no prior tamoxifen; ER positive, failed tamoxifen; receptor status unknown). A quality of life questionnaire is given to each patient before and during treatment, then every 3 months thereafter. Patients are assessed following 4 courses of induction chemotherapy. Those achieving complete remission, partial remission, or who have no evaluable disease are randomized to either treatment arm I or arm II. For treatment arm I, stem cells are mobilized by chemotherapy (courses 5 and 6) plus filgrastim (G-CSF) or with G-CSF alone. Following course 6, patients receive daily doses of IV cyclophosphamide, mitoxantrone, and carboplatin on days -6 to -3, followed by stem cell infusion on day 0 and G-CSF from day 5. In arm II, patients receive two further courses of standard induction chemotherapy, followed by maintenance chemotherapy at the discretion of the treating physician. All patients with positive receptor status or unknown receptor status who have not previously failed tamoxifen therapy, receive tamoxifen at the completion of post peripheral stem cell transplant (arm I) or induction chemotherapy (arm II). Following hematologic recovery from high dose chemotherapy patients in arm I with limited disease receive consolidated radiation and may also receive surgical treatment for limited disease. In arm II, patients who completed courses 5 and 6 of induction chemotherapy receive involved field radiation at the physician's discretion. Patients from arm II may also receive surgical treatment following protocol therapy at the physician's discretion. Patients are followed every 3 months until death. PROJECTED ACCRUAL: This study will accrue approximately 50 patients per year for a total of 192 patients in 3.8 years. |
Study Type ICMJE | Interventional | |||
Study Phase | Phase 3 | |||
Study Design ICMJE | Allocation: Randomized Primary Purpose: Treatment |
Condition ICMJE | Breast Cancer | |||
Intervention ICMJE |
Study Arms | Not Provided | |||
Publications * |
* Includes publications given by the data provider as well as publications identified by ClinicalTrials.gov Identifier (NCT Number) in Medline. |
Recruitment Information | ||||
Recruitment Status ICMJE | Completed | |||
Estimated Enrollment ICMJE | 192 | |||
Completion Date | December 2008 | |||
Primary Completion Date | Not Provided | |||
Eligibility Criteria ICMJE | DISEASE CHARACTERISTICS: Histologically or cytologically confirmed breast cancer Metastatic disease and/or axillary node or chest wall recurrence following mastectomy diagnosed at least 3 months since prior adjuvant chemotherapy Radiologic scans required No inflammatory carcinoma of the breast without metastases (i.e. T4d M0) No previously untreated inflammatory carcinoma of the breast (T4d) No recurrent breast cancer diagnosed less than 3 months since prior adjuvant chemotherapy No history or evidence of CNS (brain or leptomeningeal) metastases Hormone receptor status: Not specified PATIENT CHARACTERISTICS: Age: 16 to 60 Sex: Female Performance status: ECOG 0-2 Menopausal status: Not specified Life expectancy: Not specified Hematopoietic: Hemoglobin at least 100 g/L Granulocyte count at least 1500/mm3 Platelet count at least 100,000/mm3 Hepatic: AST and/or ALT no greater than 3 times upper limit of normal OR AST and/or ALT no greater than 5 times upper limit of normal, if liver metastases Bilirubin no greater than 1.5 times upper limit of normal Renal: Serum creatinine no greater than 2 times upper limit of normal Cardiovascular: No history of congestive heart failure OR At least 1 year since prior myocardial infarction LVEF at least 45% or normal (ECHO or MUGA are acceptable) Other: No prior or concurrent malignancies allowed, except adequately treated squamous or basal cell carcinoma of the skin or in situ carcinoma of the cervix, or cancer treated more than 5 years ago and presumed cured Not HIV positive No clinical evidence of AIDS Not pregnant or nursing Effective contraception required of fertile patients No major medical illness precluding safe administration of planned treatment or required follow-up PRIOR CONCURRENT THERAPY: Biologic therapy: No concurrent biologic response modifier therapy Chemotherapy: No prior chemotherapy for metastatic or recurrent breast cancer Induction chemotherapy required Endocrine therapy: Prior hormonal therapy allowed No concurrent hormonal therapy Radiotherapy: Concurrent radiotherapy allowed for pain control or to solitary bone or soft tissue sites Surgery: Prior oophorectomy allowed See Disease Characteristics |
Sex/Gender |
Ages | 16 Years to 60 Years (Child, Adult) | |||
Accepts Healthy Volunteers | No | |||
Contacts ICMJE | Contact information is only displayed when the study is recruiting subjects | |||
Listed Location Countries ICMJE | Canada | |||
Removed Location Countries | ||||
Administrative Information | ||||
NCT Number ICMJE | NCT00003032 | |||
Other Study ID Numbers ICMJE | MA16 CAN-NCIC-MA16 CDR0000065634 ( Other Identifier: PDQ ) |
Has Data Monitoring Committee | Not Provided | |||
U.S. FDA-regulated Product | Not Provided | |||
Plan to Share Data | Not Provided | |||
IPD Description | Not Provided | |||
Responsible Party | Not Provided | |||
Study Sponsor ICMJE | NCIC Clinical Trials Group | |||
Collaborators ICMJE | Not Provided | |||
Investigators ICMJE |
Information Provided By | Canadian Cancer Trials Group | |||
Verification Date | November 2010 | |||
ICMJE Data element required by the International Committee of Medical Journal Editors and the World Health Organization ICTRP |


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Today's Devotional
Clueless at the LightWhat would others say about my influence on them?
Congregational Hymn: "Faith of Our Fathers," First Presbyterian Church, Perkasie, PA 9/09/12
Join the congregation of First Presbyterian Church in Perkasie, PA, as we sing one of the great hymns of the Christian faith from the original Trinity Hymnal of the Orthodox Presbyterian Church. Leading the hymn is Mr. Joseph Waggoner, ruling elder, and Mrs. Rebekah Waggoner accompanies on the piano. The Rev. R. Scott MacLaren is the pastor.


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1. User friendly keyboard, mixed English characters and numbers.
2. Three self-defined molecular formula buttons, more convenient for input.
Unlike other mass calculator, we mixed number buttons in general keyboard.
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text:
Thank You Billy Graham Paperback
A Tribute to the Life and Ministry of Billy Graham
by Aram Tchividjian; Basyle Tchividjian; Jerushah Armfield;
Stock available
A Bird's Eye View
Giving thanks for the ministry of Billy Graham this collection of heart-felt stories reflect how God has used him
If you're buying for a church, school or business, why not Buy Now Pay Later?
Find Out MoreThank You Billy Graham
Full Product Description
Compiled by three of Billy Graham�s grandchildren, Thank You, Billy Graham will encourage and inspire you with a beautiful picture of a life well lived�a life lived in faithfulness to the God who made you, loves you, and offers you salvation through His son, Jesus Christ.
Thank You Billy Graham by Aram Tchividjian; Basyle Tchividjian; Jerushah Armfield was published by Barbour in March 2014 and is our 36299th best seller. The ISBN for Thank You Billy Graham is 9781628366341.
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Samples of this Book
Details for Thank You Billy Graham
Page last updated | 3rd March 2017 |
Author / Artist | Aram Tchividjian; Basyle Tchividjian; Jerushah Armfield |
Book Format | Paperback |
Publisher | Barbour (March 2014) |
Weight | 472g |
Number of Pages | 414 |
Thickness | 28 mm |
Height | 215 mm |
Width | 141 mm |
Product Code | 4268854 |


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Prince Harry Gossip
Henry Windsor gossip, latest news, photos, and video.
Marriage & Business
Nicole Kidman and Keith Urban – marriage is, for all intents and purposes, a contract…is it not? And so Nicole gets the gushing, the husband who calls her his "saviour", a new image that she is the kind of woman who can transform a man. New interview with the Sunday Telegraph in the UK, Keith digs deep, deep into Celine Dion territory and pulls out a classic… so cheesy I'm surprised he didn't save it for one of his equally cheesy songs. Full Story
All the little babies
All kindsa cute. First – David Banda on a skateboard while Mother Madge looks on in London. Then – the incomparable Violet Affleck looking more like Dad every day. And finally – Deacon Phillippe out for ice cream with Reese, definitely my favourite of the lot. Check out his pre-tantrum expression – nap time evidently overdue. Full Story
The Daily Bitch … Please: Victoria Beckham
Precisely why I worship her: the Chav, the concrete tits, the c*ckblow lips, the posing, the posturing, and now this… Posh lamenting about being away from David, about how hard it is, how her heart aches at the separation, how her CONSTANT jaunts to Los Angeles to shop and househunt tear apart her heart because she misses him so much. Full Story
The Daily Defense: Courteney & David
Amid reports of marital unrest, Courteney Cox and David Arquette have released a statement to Us Weekly, assuring the MiniVan Majority that all is well between them. The sanctity of their union had been questioned by low ranking tabloids Star and Life & Style, both reporting that Courteney's relationship with Dirt co-star Josh Stewart was a source of strife. Full Story
The Blonde Posh
By now I'm sure you've seen it. Victoria's new 'do. Now blonde and bimbo and weave and wavy is one thing. But short and sassy in a sea of straggly locks? Love, love, love. Here she is rockin' a shorter version of her signature cut, lightened for the California climate, but not to the extreme, and truth be told - never thought so before - my girl looks good as an ash blonde. Full Story
The Daily Quiveration: Becks shirtless and humping
I remember seeing Truth or Dare for the first time – Madonna's documentary about her Blonde Ambition tour stocked with the hottest gayest (save one…what happened to Oliver anyway?) dancers, like, ever. At one point, two of them giv'er. They were playing – what else – Truth or Dare and Madge asked them to French kiss. Full Story
David Beckham: horny & aggressive?
Wife's away, balls are blue, temptation everywhere hard to resist… no wonder David lost his sh-t on the pitch? Becks scrapped with an opponent the other day and of course, he still looks the Hotness even when he's misbehaving. As for all of you who object to record breaking presence on the Freebie Five because of his voice…again, he just has to rock, he doesn't have to talk. Full Story
Posh & Becks: on 2 continents
They've been together more than they've been apart this year – six weeks of constant separation, save for a few stolen vacay days in France and perhaps a night or two to check in…Posh is hellbent on securing her Stateside status while David, well, David is supposed to be playing football. Right. Look at that hotness – in Madrid after having dinner with Jennifer Lopez and the Vampire, Becks is sporting a familiar pinched expression. Full Story
Britney be Whitney
Whitney at Clive's annual pre-Grammy party on Saturday. Admit it. Once upon a time, you wrote off Whitney Houston. And if you really want to deny it, refresh your memory here – not too long ago, Whitney was Britney. And now, now that she's purged the Bobby leach, with the eternal love and support of Clive Davis, Whitney is back looking better than ever. Full Story
The Daily Quiveration: Zizou is back
sh-t. Now I need to kick someone off the Freebie Five again to bring back Zizou. So who? How about Harry? Something tells me Harry doesn't dig Asians. Something tells me Zizou digs the United Nations a whole lot. Zizou it is. Zizou will return to the Freebie Five soon as I get home to change it. Full Story


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Call us 845.351.2010
Centered in Historic Bedford Village, is this Newly Renovated, Light Filled Apartment in The Bedford Playhouse Building. Spacious One Bedroom, Kitchen with Microwave and Gas Stove. Full Bath. Hardwood floors. Walk to Restaurants, Shopping and The Village Green. Exercise Room and Laundry on premises. Heat and Gas included. Tenant pays Electric and Cable and provides own window A/C unit. Cable ready. Building has Generator. One parking space included with one bedroom, any additional at $75/month per space. Bicycle storage available at $75/month.


text: Boys' distressed well-worn wash jean in slim fit Item F5957 Color: WELL WORN WASH Size: All sizes are US sizes. 2 3 4 5 6 7 8 10 12 14 16 Size Charts Quantity: 1 2 3 4 5 6 7 8 9 Prices include duties and VAT. Add to Bag Wishlist share: size & fit Slim fit. Product Details We took his favorite pair of slim-fit jeans with a classic worn-in wash, distressed them in LA just like Dad's and boom: The awesome-est pair of jeans ever was born. Cotton. Sizes 2-16 have internal adjustable elastic waistband. Belt loops. Zip fly. Sizes 2-7 have snap closure; sizes 8-16 have button closure. Traditional 5-pocket styling. Machine wash. Import. Online only. Item F5957.


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Media Release Tuesday 9th Feb 2016
Nearly 50,000 5 year olds commenced their schooling in the first week of February, happy and laughing with the joy of living. Sadly there were 15,863 5 year olds missing. These are the children who were considered of little worth and whose lives were terminated by abortion in 2011. They are nameless and are recorded as a cold statistic in the Abortion Supervisory Committee's annual report to Parliament in 2015.
Their absence is mourned for they were created with many talents to enrich our society. Our society is impoverished by their absence. We should also have deep sympathy for their mothers who will be mourning the loss of their children. Mothers who so often were coerced in to an unwanted abortion because of the abandonment of the mother and child and because of pressure from family and friends.
When is the government going to recognise that every child is endowed at conception with an inalienable right to life and should be afforded with the respect and protection that is accorded to the human person?


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text: The Windsor Mansion Inn sits high on its namesake hill within the town limits of the historic hamlet of Windsor, Vermont. Nearby is the famed Cornish Windsor Bridge, the longest antique covered bridge in North America, as well as the Saint-Gaudens National Historic Site. Windsor Mansion is also pleased to be just 3 miles from the newly-developed Artisan Park, which consists of Harpoon Brewery, Silo Distillery, Simon Pearce, and more! Only 19 miles to Dartmouth College and 16 miles to Woodstock, Vermont, Windsor Mansion Inn is centrally located to all the best of the Upper Valley and New England.


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Green Mechanical Council hosting weekly internet talk radio show
September 25, 2008
The Green Mechanical Council is hosting a weekly talk radio show on Tuesdays at 2 p.m. central time. The show is broadcast on the internet at www.blogtalkradio.com under the Alternative Energy section. Blog Talk Radio started in August of 2006 to give the public a place to voice their opinions and be heard. Green Mechanical Council joins the ranks of experts in the field of alternative energy to educate and help shape industry. The show's featured guests discuss informative topics aimed to provide insight into high performance, energy efficient mechanical systems. To participate, call into the question and answer segment at the end of each show at 347-838-8999.