text:
FAQ - Frequently Asked Questions
Placing An Order
- What information do I need to place an order?
- When may I place an order?
- What is the difference between Required, Required but may have been previously purchased, and Optional books?
- What is a web password and do I need it for my course work?
- Why are Used books not always available?
- Are your Used books in good condition?
- Can I order books that are not listed for my course?
- Why does my cart expire?
Logging Into Your Account
Protecting Your Information
Payment Options
Shipping/Tracking Orders
- How long will it take for my order to ship after I've placed it?
- How long will it take to receive my order once it's shipped?
- Will the UPS driver leave my shipment at my door?
- Where will my package be left if I live in an apartment or condominium?
- Do you have expedited shipping options?
- What happens in cases of severe weather? Will I get my package during the guaranteed delivery timeframe?
- How will I receive any eContent, eBooks, or eChapters?
- How do I ship a package to an APO/FPO address or a P.O. Box?
- What is the transit time for Priority Mail packages?
- Is Priority Mail recommended service and can I track my package?
- Can I ship a package to a prison?
- Can I have a package shipped to me if I live outside the continental United States?
- How do I track my order?
- Can I cancel my order for a refund?
- What is the UPS SurePost shipping option?
- What is the UPS Mail Innovations shipping option?
- What is your return policy?
- What address do I use to return my shipment?
- How long do I have to return my order?
- What if I'm past the return period?
- What is the return policy for eContent, eBooks, or eChapters?
- How will I be credited for my return?
- How long does it take to receive credit for my return?
- What is buyback?
- How do I sell my books back?
- What is PayPal™ and how can I use it in the Virtual Bookstore?
- I tried to select PayPal™ as a payment option but now it won't let me?
- What is your Customer Loyalty Program?
- How do I know what is covered by Guaranteed Buyback?
- Will you accept my books in any condition?
- Do you buy back Course Manuals?
- What happens if I send materials with no buyback value?
- I have a few extra books that are not on my buyback quote. Can I send them to you in case you need or want them?
- Do I need to send you the original CD, passcode, access code, curriculum card or study guide that came with my textbook?
- My buyback quote includes the package I ordered and one of the items contained in the package is listed separately. Will I receive payment for each item?
- How do you determine buyback values?
- What is the 'Value Expires' date?
- What is an ISBN number?
- Where do I find a book's ISBN number?
- What if I can't find the ISBN number?
- How do I pack my books for shipping?
- What paperwork do I need to include in my package?
- Do I have to pay for shipping?
- Can I use a shipping method other than a pre-paid label?
- When will I receive my check?
- I am a Used Textbook Dealer and have a large number of books to sell on a frequent basis. Can I sell them to you through your Buyback Program?
eContent - eBooks
- What is an eRental?
- How do eBooks/digital textbooks work?
- Can I use eBooks on my computer?
- What software do I need to use eBooks?
- What kind of Internet connection do I need to download and use eBooks?
- How long do eBooks last? Do they expire?
- Can I print from my eBooks?
- Can I share my eBooks?
- Can I return an eBook?
- What if I drop the class?
- Do eBooks include the CD's, DVD's and/or an access code that the print version of the book includes?
Renting Course Materials
Marketplace Orders
- What is Marketplace?
- Marketplace Payment Options
- Marketplace Sales Tax
- Marketplace Shipping
- Returning Marketplace Items
- Name of your school
- Location, program, term, and discipline or grade level
- Course number(s) or course number(s)
- Start date of the course(s)
- Required materials are those which your school or instructor has indicated that you will need for your course work.
- Required, but may have been previously purchased materials are required for the course, but were also required for a course that you may have previously taken. If you have already purchased the materials for another course, there will be no need to purchase a duplicate copy.
- Optional materials may be helpful to your course work, but are not required by your instructor or school. Optional items are not automatically selected to be ordered for you. If you would like to purchase an optional item, you will need to select a New or Used (if available) copy.
- Web passwords are normally packaged with a textbook and are printed on a small piece of paper either inside the text, or stuck to the outside of the text under the shrink wrap.
- Web passwords accompany New texts only. Used copies will not have a valid web password.
- A web password may or may not be required for your course, depending upon your instructor's preference. If you are unsure whether or not a web password is required for your course you may want to contact your school or instructor before ordering.
- Notes written in the margins
- Highlighting from a little to a lot
- Typical wear and tear
- Rounded corners
- Scrapes and scratches
- Faded cover art
- Creased pages
- Publisher Cut Corners
- Stains or water damage
- Missing, torn or loose pages
- Missing, torn or loose cover
- Excessive writing or marking
- Excessive writing on the edges
- A broken spine
- Torn or damaged binding
- We accept Visa, MasterCard, American Express and Discover credit cards. We also accept Visa and MasterCard Debit cards.
- You
may also pay with a check or money order. Call us at 800-325-3252 to
request a price quote. Our Customer Care Representative will email you
a copy of the quote. Print it out and mail it with your check or money
order to:
MBS Direct
2805 Falling Leaf Lane
Columbia, MO 65201
Please Note: Mail in orders take additional time to process. Once payment is received, the order will be placed on hold for 1 week until the check has been processed. For faster processing, we recommend the use of a Money Order. We do not accept checks from outside the United States.
- Your school may participate in a financial aid/book voucher program with MBS Direct. If so, your school will provide you with a voucher id and number to use to place an order using financial aid as payment. If you are unsure as to whether your school participates in this program, please see your Financial Aid department.
- SurePost shipments' delivery dates are estimates. On average, it takes 3-10 business days (Monday-Friday, excluding holidays).
- UPS Ground shipment delivery date is an estimate. Transit time is not guaranteed but is approximately 2-7 business days (Monday-Friday, excluding holidays).
- UPS 2nd Day and Next Day Air orders, placed before 12 pm CST/CDT (Monday-Friday excluding holidays), will be shipped on the same day your order is placed. Orders placed after 12 pm CST/CDT may not ship until the next business day. UPS Air shipment transit times are guaranteed.
- UPS Saturday Delivery is available in select locations. This shipping option is only available after 12pm Thursdays and before 12pm Fridays CST/CDT.
- Most prisons have strict regulations regarding what can be delivered to inmates. Please contact the facility if you are unsure as to whether they will accept the materials you will be ordering.
- The shipping address needs to have the complete inmate's name and ID number. For example: John Smith #34749204.
- Many facilities will only accept packages shipped by the US Postal Service, which allows you to select SurePost as your shipping method. If you would like to have your order shipped by UPS, please confirm with the facility that UPS shipments are accepted.
- Shipping costs are non-refundable if a prison refuses a package and it is returned to MBS Direct. In the event a package is returned, a credit will be issued to the original method of payment for the cost of the materials only. Shipping costs are non-refundable.
- Customs duties, taxes and/or other fees may be additional.
- An additional shipping charge will be levied for each back-ordered item.
- Guam
- Marshall Islands
- Northern Mariana Islands (Saipan and Timian)
- Puerto Rico
- U.S. Virgin Islands
- Once an order has been finalized, no changes or cancellations can be made. You may return your order for a refund within 2 weeks from the time you receive it or 2 weeks after the start date of your class, whichever is later.
- Return instructions can be found on the back of your invoice/packing slip.
- Return shipping costs are non-refundable.
- Higher education - Course materials must be returned within two weeks after class start date or within 21 days of date shipped, whichever is later.
- K-12 - Course materials must be returned within 30 days after class start date or within 30 days of date shipped, whichever is later.
- New course material must be returned in new, unopened condition in order to receive a full refund.
- All components of a packaged item must come back together, unopened, and in the original shrink wrap to receive credit.
- Loose leaf items must be in the original shrink-wrap.
- CDs, diskettes, Info Trac pass codes (Internet pass codes included with your textbook) and software included with a book or sold alone must be intact, in the original packaging or it will be non-refundable.
- All components of an item must come back in the same shipment to receive credit.
- Books damaged in shipping may not be eligible for full refund.
- Electronic content like access key codes, eBooks, etc. are non-refundable.
- Shipping costs are non-refundable.
- Circle the course material being returned on the front of the invoice/packing slip and return this form with the merchandise. Keep a copy for yourself.
- Ship the course material UPS Ground (keep your tracking number) or insured mail. Postage on returns is not refundable; only the item cost is refundable.
- Pack the textbooks in a strong, sturdy box suitable for shipping. Fill the empty spaces with clean filler. If newspaper is used as the filler, be aware that printer's ink may degrade the condition of New textbooks to a Used condition.
- Tape the box securely using appropriate shipping tape. Securely attach the address label to the top of the box. Make sure there is only one label on the box you are using.
- Credit will be issued in the same manner the payment was originally made. Allow two weeks for processing time.
- Any course materials received outside of the returns time period will be processed as a buyback. If processed as a buyback, you will receive current buyback value. If there is no value on the item, you will receive notification in the form of a letter or email. You have one week from that notification to request the no value material to be returned to you. A replacement copy will be shipped at your expense. You may not receive the same copy you returned. Buyback services are provided by MBS Service Company, Inc (MBS).
- Shipping costs are non-refundable.
- Credit will be issued in the same manner the payment was originally made. Allow 2 weeks for processing time.
- If your order was purchased with your financial aid or with a book voucher, the credit will be made to your financial aid or book voucher. Contact your financial aid department for more information.
- Any course materials received outside of the returns time period will be processed as a buyback. If processed as a buyback, you will receive current buyback value. If there is no value on the item, you will receive notification in the form of a letter or email. You have one week from that notification to request the no value material to be returned to you. A replacement copy will be shipped at your expense. You may not receive the same copy you returned.
You must return your book directly to the authorized seller from whom you purchased it. The seller's address and contact information can be found on the packing slip. We are not responsible for books returned to the wrong seller.
Book must be in the same condition in which it was shipped to you by your Marketplace seller.
Marketplace vendors are not responsible for any damage incurred during transit, so you may choose to insure your package; insurance can be purchased from UPS stores or your post office.
We strongly recommend that you use a shipping method with tracking for your return.
For new books, access codes and CDs/DVDs must be unused/unopened.
All components (workbooks, study guides, CDs/DVDs, etc.) must be returned.
Original shipping charges are non-refundable.
You are responsible for return shipping fees.
Marketplace vendors will credit you once your book arrives and is inspected (typically takes 8-14 business days).
Please allow up to 2 weeks to receive your refund.
Refund will be issued to the original form of payment.
Refused packages and COD payments will not be accepted.
Late or damaged returns to Marketplace vendors will not be accepted.
- Stains or water damage
- Missing, torn or loose pages
- Missing, torn or loose cover
- Excessive writing or marking
- Excessive writing on the edges
- A broken spine
- Torn or damaged binding
- An eRental allows access to an eBook title for a specific length of time. eRentals contains a publisher-determined length of rental, and access to purchased content ends once the rental period has expired. eRental content is accessible for the length of the time displayed at the time of purchase. The length of the rental can also be viewed in the Digital Rights Management (DRM) section of the eRental details.
- Purchase the eBook by selecting the 'Buy eBooks' or 'Buy eChapters' option in your Buy Course Materials page of your online bookstore.
- You
will receive an email with a link to your eContent page of your online
bookstore once the sale is finalized. In the My eContent page, there
will be a list of eBook titles you have selected with the link and
instructions on how to download your eBook(s) or eChapter(s).
Note: Be sure to download your eBooks/eChapters on the computer you intend to use and not on shared or lab computers.
Once an eBook title has been downloaded, it cannot be returned.
- Windows 2000, Windows XP, Windows Vista, or Mac OS X 10.3 or above
- At least 280 MB RAM, a 600 mHz processor, and 110 MB of hard drive space
- 1024x768 screen resolution or larger
- First check the tracking number for your order by going to My Rentals. If the tracking shows your order as being delivered, check with your neighbors or mail room, if applicable, to see if they signed for your order. Also check with your mail carrier and around your mailbox and/or front door to see if the order was left for you.
- Second, see if your tracking number shows your order as being in a city nearby your shipping address. If it is, it's likely that your order will be arriving soon. We ask that you wait 2 business days after your delivery estimate to give the shipper time to deliver your order.
- If you're unable to find your order after checking with your neighbors/mail room/mail carrier or if it's more than 2 business days past your delivery estimate, contact Customer Service about getting a refund or replacement order.
- Login: Choose the books you want to return on the Rental Return page and confirm your shipping address
- Print: Print the packing slip and shipping label
- Package: Securely seal the package with the books you're returning and your packing slip. For postage, you must use our prepaid UPS shipping label.
- Ship: Drop the package off at any UPS Location
Contact Information/Hours of Operation
Placing An Order
What information do I need to place an order?
You will need:
When may I place my order?
Typically courses are listed 3-4 weeks prior to the start date of class. If you are unable to locate your course(s) within 2 weeks of the start date, please contact your school for more information.
What is the difference between Required, Required but may have been previously purchased, and Optional books?
What is a web password and do I need it for my course work?
Web passwords allow access to publishers' websites where additional information or materials reside regarding the subject matter of your text. Such material may include chapter reviews, quizzes and study aids.
Why are Used books not always available?
We offer Used books whenever possible. If a Used book is currently in stock, it will appear on your screen. We obtain Used books through our buyback program provided by MBS Service Company, Inc (MBS). If you have books that you would like to sell, and want to check the current buyback value, please click on the Sell Your Books button located on the main menu of your Virtual Bookstore.
Are your Used books in good condition?
Used books range in quality from a pristine book owned only once before by a student who treated it with care, to a book that has been owned by several students and is comfortably worn with creased pages and highlighting. A used book might have any of the following characteristics:
Rest assured that MBS Direct has quality assurance standards in place. A used book purchased from us will NOT have:
Books that come to MBS in such condition are rejected from MBS Service Company's buyback program and either discarded or sent back to the last owner.
Can I order books that are not listed for my course?
You can order any texts or materials not listed for your course(s) by visiting http://studytactics.com. Orders placed through this site cannot be combined with any order you place for your courses on the Virtual Bookstore.
Why does my cart expire?
We can only ensure your requested inventory for a short period of time. We can recreate your shopping cart to the best of our ability, but you may not receive used books or the same Guaranteed Buyback price due to fluctuating inventory. We appreciate your business, and if you have questions, please call 1-800-325-3252 or email email@example.com.
Logging Into Your Account
How do I create an account/register?
In order to buy or sell a book, you need to have a registered account with us. Having an account will enable you to place orders quickly and easily while allowing you to track your orders online. Additionally, it will allow us to inform you if any of the books you bought from us has any buyback value. Your email address and password are the keys to your account. To protect your security, they must be entered before any account specific information can be accessed like billing, shipping address or order history.
Buyback services are provided by MBS Service Company, Inc (MBS).
You can register to create your account either at Checkout or in advance. Here's how:
When you are checking out, you will be prompted to enter your name, email address, and a password. We also request some additional information, like your levels of study to help us better meet your needs.
For future visits, or if you've left your computer for a while, we will ask you to sign in with your email address and password before you check out. This protects your personal information.
We save your billing and shipping address in your protected account so future purchases will be even quicker.
What do I do if I forgot my password?
If you have forgotten your password and are prompted for one, simply click on the Forgot Your Password? link and your password will be emailed to the address we have on file.
If you continue having difficulty, please email our Customer Service Department at firstname.lastname@example.com.
How do I change my account information or password?
Once you have logged into your account, you will have the ability to change your address and contact information. Follow the instructions on the screen and then click on Update my Information.
Protecting Your Information
What is your privacy policy?
It is MBS Direct's policy to respect the privacy of its Users and of personal electronic communication. MBS Direct will not sell, trade, or rent a User's email address or other specific personal information (e.g., name, address) for marketing purposes without the User's consent. If we decide to change this policy, we will post those changes on this page. MBS Direct reserves the right to modify or amend this policy at any time by posting the revised privacy policy on our site. The changes will only affect the information we collect after the effective date of the change to our privacy policy, unless we clearly express otherwise.
Why do you need my email address/contact information?
Your contact information is used to provide you with order confirmation/tracking information, any textbook promotions that apply to your course work and buyback quotes.
Buyback services are provided by MBS Service Company, Inc (MBS).
Do you sell or share my personal information?
Absolutely not. MBS Direct takes your personal privacy very seriously and your information will not be sold or provided to any third party.
What security measures do you take to protect my information?
We take security very seriously. All of your ordering information - including your name, address, and credit card number - is encrypted using a secure server for maximum security. We take every precaution to protect the privacy of your credit card information through the use of the 128 bit Secure Socket Layers (SSL). The 128 bit SSL is the most advanced security system available. We use this SSL technology to prevent such information from being intercepted and read as it is transmitted over the Internet. In the unlikely event that your credit card number is fraudulently misused, most banks either cover all the charges that result from the unauthorized use or may limit your liability to just $50. Please Note: You must notify your credit card provider of any unauthorized use. Please consult your credit card provider for specific information. Secure connections are noted by URLs beginning with "https://" as well as various browser specific icons, shown below:
|Symbol Locations
|Unsecured Mode
|Secure Mode
|Netscape 1.2-3.0
|Lower Left
|Netscape 4.0+
|Lower Left
|Microsoft IE 4.0+
|Lower Left
Password Security
To further secure your information, we require you to create a customer password when you establish an account with us. We encourage you to use a password that is not easily guessed (i.e., don't use your name or street name). Keep your password secret; do not share it with anyone. The only way you can place an order with us online is by entering both your registered email address and password. If you forget your password, you can request the password to be sent to the email address under which your MBS Direct account is assigned. If you want to change your password simply click on My Account and go to Update Log In Password and follow the instructions for changing passwords.
Remember To Sign Out
To further prevent unauthorized access to your account, remember that after you sign in, you should sign out once you have (a) completed your transaction, (b) completed managing your account, or (c) decided to step away from your computer. Anyone who accesses your computer after you have signed in and before you have signed out, can access your account.
Safe Shopping Guarantee
Under federal law, a credit card issuer cannot make you liable for charges in excess of $50.00 that result from the unauthorized use of your credit card. There are similar federal laws that relate to check cashing cards. Exceptions do apply, and you will have to comply with the rules of your credit card or check cashing card issuer, so please contact your card issuer for further details.
Other Payment Options
If you do not feel comfortable sending your credit card information to us over the Internet, you still can shop with us. We welcome you to call us to complete your purchase by phone at 800-325-3252 or Internationally at 573-441-9179.
Changes To Security
MBS Direct reserves the right to modify or amend this policy at any time by posting the revised security policy on our site. The changes will only affect the information we collect after the effective date of the change to our security policy, unless we clearly express otherwise.
Payment Options
What payment options do I have?
Can I use PayPal™ to pay for my textbook order?
MBS Direct is proud to offer the convenience of PayPal™. Find out more about PayPal™ payment options or sign up for an account. Visit PayPal™ to review the security offered with each transaction or contact PayPal™ Customer Service.
Shipping / Tracking Orders
How long will it take for my order to ship after I've placed it?
Orders are shipped within 24 hours, Monday – Friday (excluding holidays). You will receive an order confirmation email when your shipment has left our facility in Columbia, MO. The email will include a tracking number (UPS shipments only).
Orders placed after 12pm CST/CDT on Fridays will ship the following Monday.
How long will it take for me to receive my order once it's shipped?
UPS SurePost
UPS packages may require signature at time of delivery, dependent on the discretion of the UPS driver.
All UPS services, other than Saturday Delivery, are delivered during business days (Monday-Friday, excluding holidays) only.
For more information on standard delivery times in your area, please contact UPS at (800)742-5877.
USPS Priority Mail
Priority mail is only recommended for APO/FPO and PO Box addresses. USPS Priority Mail is a trackable service that typically delivers packages in 2-3 days (including Saturday) to domestic addresses. Exceptions apply and delivery time is not guaranteed. USPS Priority Mail is the required delivery method for PO Boxes and APO/FPO military addresses; please allow 2-4 weeks for delivery to APO/FPO address. To track your package, go to your account profile or visit USPS Tracking with your tracking number.
International Shipping
Your order will be processed and shipped within 48 hours (Monday-Friday excluding holidays) following receipt of your order.
UPS Saver, UPS Expedited, USPS International Priority Mail, and USPS International Express Mail are all trackable services. The availability of specific international delivery options will be determined by your delivery country and package weight.
While international delivery times are not guaranteed, the following estimates provide a representative example of expected delivery times: UPS Saver and UPS Expedited generally provide delivery within 4 business days. International Priority Mail provides delivery within 6-10 days. International Express Mail provides delivery in 3-5 days.
Please Note: Customs duties, taxes, and/or other fees may be additional.
An additional shipping charge will be levied for each back-ordered item.
eContent Delivery
eContent is delivered to the email address associated with your account. For Security reasons, we cannot deliver the eContent to any other email address.
If your email address has changed or is incorrect, you may update it by logging into your account on the Virtual Bookstore. Please Note: Changing your email address will change your user name for the Virtual Bookstore and Studytactics.
Will the UPS driver leave my shipment at my door?
UPS packages may require a signature at the time of delivery, it is at the discretion of the UPS driver. If you will not be home at the estimated time of delivery, please leave a note with your signature requesting the package to be left.
Where will my package be left if I live in an apartment or condominium?
If you will not be home at the estimated time of delivery, please leave a note with your signature requesting the package to be left at the apartment office, if applicable. If you do not have an apartment office, you may have to make arrangements with UPS to retrieve the package from the local UPS hub.
Do you have expedited shipping options?
UPS 2nd Day and Next Day Air options are available in most locations and are both traceable and guaranteed during business days (Monday-Friday, excluding holidays). UPS Saturday Delivery is available in select locations. This shipping option is only available after 12pm Thursdays and before 12pm Fridays CST/CDT.
What happens in cases of severe weather? Will I get my package during the guaranteed delivery timeframe?
MBS Direct and UPS do not guarantee delivery times during cases of severe weather. Your package will be delivered as soon as travel is safe.
How will I receive any eContent, eBooks, or eChapters?
All eContent is delivered to the email address associated with your account. For security reasons, we cannot deliver eContent to any other email address. If you have mis-entered your email address, or it has been changed, please log into your account and update the email address. Please Note: Changing your email address will change your user name for the Virtual Bookstore and StudyTactics.
How do I ship a package to an APO/FPO address or a P.O. Box?
USPS Priority Mail is the only option available to ship to an APO/FPO address; please allow 2-4 weeks for delivery to APO/FPO address. USPS Priority Mail is a trackable service, and can provide delivery updates when the package reaches various stages of delivery en route to its destination.
UPS SurePost or USPS Priority Mail are available options to ship to a P.O. Box.
What is the transit time for Priority Mail packages?
Priority Mail takes 2-3 days for domestic shipments including P.O. Box addresses, including Saturday. APO/FPO addresses are delivered within 2-4 weeks. USPS Priority Mail is trackable and transit times are not guaranteed.
Can I ship a package to a prison?
Yes, but please read the information below before placing your order.
Buyback services are provided by MBS Service Company, Inc (MBS).
Can I have a package shipped to me if I live outside the continental United States?
MBS Direct ships packages daily to locations all over the world. UPS is the preferred carrier for International shipments. UPS shipments can be tracked and are guaranteed.
Please Note:
Priority Mail may be offered as a shipping option for U.S. protectorates such as:
How do I track my order?
Once your order has been successfulyl submitted, you will receive 2 separate emails. The first email will confirm your order. The second email will confirm shipment of your order and will contain a tracking number if USPS Priority Mail or UPS service (Surepost, Ground, NDA, etc) was selected during the ordering process. With your tracking number, you will be able to follow the progress of your shipment by visiting UPS.com or USPS and entering your tracking number.
You may also track your order by selecting "Track Orders" from the main page of your Virtual Bookstore. Once you have accessed your account, you will see a list of all orders you have placed. If the order has been shipped using SurePost or a UPS service, click on the tracking number to follow the progress of your package.
Can I cancel my order for a refund?
What is UPS Surepost shipping option?
is an alternative US domestic shipping option. UPS transports your
shipment from MBS to your local United States Post Office. The final
delivery is made by the United States Postal Service. This service is
trackable and takes approximately 3-10 business days for delivery.
What is UPS Mail Innovations shipping option?
UPS Mail
Innovations works with the international destination's local postal
service, providing the pick-up, processing, and interim transportation
of mail. Final delivery is made by the destination's local postal
Tracking is not available on this shipping method at this time.
Any applicable customs, duties and fees will be collected at the time of delivery for all International shipments as required by the destination country.
What is your return policy?
Shipping & Packing Guidelines For Returns
Terms of Refund
Electronic content like access key codes, eBooks, eChapters, etc. are non-refundable.
What address do I use to return my shipment?
MBS Direct Returns
(Insert your Order Number here)
2711 West Ash St
Columbia, MO 65203
How long do I have to return my order?
Course materials must be returned within two weeks after class start date or within 21 days of date shipped, whichever is later.
What if I'm past the return period?
You may participate in our Buyback program. Please click on "Sell My Books" on the main menu of the Virtual Bookstore to find out what the current buyback value is of your materials.
Buyback services are provided by MBS Service Company, Inc (MBS).
What is the return policy for eContent, eBooks or eChapters?
Electronic content is non-refundable if downloaded. If you have not downloaded the item and are within the 2 week returns period, please contact our customer service department at email@example.com or 800-325-3252. International phone number is 573-441-9179.
How will I be credited for my return?
Buyback services are provided by MBS Service Company, Inc (MBS).
How long will it take to receive credit for my returns?
Please allow up to 2 weeks for processing once the return shipment has been received.
Marketplace Orders
The MBS Direct Marketplace is a community
of over 10,000 independent sellers authorized to sell their books
through MBS Direct. Textbooks in the Marketplace ship from their
respective authorized sellers, and sellers process their own orders
and returns.
Though all sellers are carefully vetted to meet our standards of quality and reliability, we recommend that for the best service and fastest delivery, you order your textbooks direct from MBS Direct.
The MBS Direct Marketplace is powered by Barnes & Noble. Charges for Marketplace purchases are authorized by Barnes & Noble directly, and will appear as a separate charge on your credit card statement.
Marketplace Payment Options
Barnes & Noble accepts the following payment methods are accepted in the Marketplace:
American Express
PayPal & Student Financial Aid is not accepted for Marketplace orders or for orders containing a Marketplace textbook.
Marketplace authorization hold:
Once an order is placed, a pending authorization for the funds is obtained from your card issuer for the entire value of the Marketplace order. As Marketplace sellers accept the order request, a hard charge for the cost of the item, plus the shipping cost for the item, will post to your account. Once all of the Marketplace sellers have accepted their respective portion of your order, the original pending authorization will expire and be removed from your account.
The MBS Direct Marketplace is powered by Barnes & Noble. Charges for Marketplace purchases are authorized by Barnes & Noble directly, and will appear as a separate charge on your credit card statement.
Marketplace Sales Tax
Barnes & Noble is required to charge state sales tax for all Marketplace orders.
Marketplace Shipping
Marketplace sellers are allowed two (2) business days for processing after your order is accepted. Please leave yourself an additional 2 business days on top of the estimated shipping time to receive your textbook(s).
To check the status of your Marketplace order, please contact the seller sending your textbook(s). You are able to locate your seller's contact information in your order confirmation email, as well as on your shipment's return address label & packing slip.
Note: Marketplace orders require a domestic shipping address. Shipping to international addresses is not allowed.
Returning Marketplace Items
You're welcome to return your Marketplace textbook for a full refund within 30 days from the date of purchase.
In order to receive your Marketplace refund
Marketplace Refund Guidelines
Late or damaged Marketplace returns
What is buyback?
Buyback is a service we offer to our customers which enables us to provide used textbooks to other students.
Buyback services are provided by MBS Service Company, Inc (MBS).
How do I sell my books back?
If you would like to check the current buyback value of your book(s), click on the "Sell My Books" button on the main page of your Virtual Bookstore. Follow instructions to complete your buyback quote.
Materials must be received prior to the expiration date located on your buyback quote.
Please allow 2-3 weeks for processing.
What is PayPal™ and how can I use it in the Virtual Bookstore?
PayPal™ is a popular online service that allows individuals to create accounts they can use for sending and/or receiving payments electronically without sharing financial information. When signing up for a PayPal™ account you can provide your bank account or credit card information, which is held securely within the PayPal™ encrypted site. You may also choose to only have a PayPal™, account that does not require either of these.
Within your MBS Direct Virtual Bookstore, you now have the option of receiving your buyback funds from MBS through direct deposit into your PayPal™ account. To take advantage of this service you will be asked to provide your PayPal™ email address, which is used to verify the PayPal™ account you wish to credit. PLEASE NOTE: that you must enter the correct PayPal™ email address in order to receive your funds.
I tried to select PayPal™ as a payment option but now it won't let me?
To avoid fraudulent activity or the possibility of crediting the wrong PayPal™ account, our system is set up to allow you to enter your PayPal™ email address only three times. Each time you enter the email address our system checks to ensure it is a valid PayPal™ account. If the email address you enter is incorrect all three times, you will not be allowed to select PayPal™ as a payment option.
What is your Customer Loyalty Program?
We believe the process of earning your business never stops. When you buy from your online bookstore you'll receive a buyback notification email at the end of the term with instructions on how to sell your books back online. If you choose to sell your books back and create a quote through our online buyback program, for each book that is in-demand, you'll receive top-dollar, plus an additional buyback bonus for being a loyal customer. The amount of the bonus will automatically be included in the Buyback Value on your quote. This Customer Loyalty program is just one more way we are working to earn your business.
Will you accept my books in any condition?
No. MBS does not accept any books with:
You will not receive payment for books that do not meet our minimum standards of quality. If you are unsure of whether or not your book is acceptable, simply ask yourself if you would be satisfied if we sold it back to you.
Do you buy back Course Manuals?
No. Course manuals, working papers, and reprints have no buyback value. Do not send items of no value.
What happens if I send materials with no buyback value?
Books submitted to us for buyback that do not meet our minimum standards of quality will either be discarded or returned to you at your expense. If there is no value on your items, you will receive notification in the form of a letter or email. You have 1 week to request to have the materials returned to you. A replacement copy will be shipped at your expense. You may not receive the original book you returned.
I have a few extra books that are not on my buyback quote. Can I send them to you in case you need or want them?
No. Any items that are received with a buyback quote and are not listed, can cause delay in processing, and items will be discarded.
Do I need to send you the original CD, passcode, access code, curriculum card or study guide that came with my textbook?
Yes, please include all components that are part of the ISBN listed on your buyback quote. If a set of items does not have a buyback value or you are missing any of the components listed as part of a package, you may find the value of the individual items using the ISBN Lookup tool. Please contact our customer service department before shipping your package if you have any questions about the components needed to complete a package.
My buyback quote includes the package I ordered and one of the items contained in the package is listed separately. Will I receive payment for each item?
MBS often buys back books either as the text only or as a package. We list both items on your buyback quote to give you an opportunity to sell back just the text if you have discarded or used the supplemental items that the package originally included. The price paid is for either the textbook by itself OR the package.
How do I know what is covered by Guaranteed Buyback?
Guaranteed Buyback titles are indicated with a symbol next to the condition of the book at the time of purchase, along with the guaranteed price. Once you have purchased the book, you can revisit the Virtual Bookstore when you are ready to sell the book back at the end of class, and access your Guaranteed Buyback titles by clicking "Sell Your Books" from the homepage. Guaranteed Buyback (GBB) quotes are conditional based on the school/institution using MBS Direct as their sole source of course materials distribution for the next academic term or school year.
How do you determine buyback values?
Buyback values are based on anticipated future demand for a book and current stock level. If your book does not currently have a buyback value, check back closer to the end of the next term. It may have a value at that time.
What is the 'Value Expires' date?
Any Guaranteed Buyback items have a quote automatically created at the time of purchase to lock in the highest value until the 'Value Expires' date, which is the date that the items will be updated with their current buyback value.
A quote you have previously created for an item that has not yet been received has the highest price locked in until the 'Value Expires' date, regardless of the current value. Send in your books by the 'Value Expires' date to receive the highest price quoted for your materials.
What is an ISBN number?
ISBN stands for International Standard Book Number. It is a unique identification number assigned to every book sold anywhere in the world. The ISBN allows a title to be located quickly and accurately, wherever it is sold.
Where do I find a book's ISBN number?
An ISBN is usually located on the back of a book, or you can find it in the inside front cover of your book near the copyright date. It looks like this:
What if I can't find the ISBN number?
If you purchased your book from MBS Direct and you can't find your book's ISBN number, you may need to use the MBS Book Number to sell back your book. The MBS Book Number is located on the sticker that is on the back of all books MBS sells, and does not have an ISBN. The MBS Book Number is eleven characters, both beginning and ending with a letter. The MBS Book Number is printed beneath the barcode on every MBS label. The MBS Book Number looks like this:
How do I pack my books for shipping?
Pack your textbooks in a strong, sturdy box suitable for shipping. Fill the empty spaces with clean filler. Remember, the received condition determines the final value of your shipment. We will not accept books that have been damaged during shipping, so be sure you have packaged your shipment well to protect your investment. Enclose a copy of the packing list with your shipment and keep a copy for yourself. If you need to ship in multiple boxes make sure to include a copy of the email in each box. Tape the box securely using appropriate shipping or box tape. Securely attach the prepaid UPS shipping label to the top of the box and make sure there is no other address information on the box you are using.
What paperwork do I need to include in my package?
As stated above, be sure to include a copy of your packing list with every shipment you send MBS. If you are sending multiple boxes, please place a copy of the packing list in each box. We are not able to provide payment for shipments that lack all required paperwork.
Do I have to pay for shipping?
No! MBS provides a pre-paid UPS shipping label that you will receive via email after your generate a quote. When you receive the email containing a link to your packing list, be sure to click the link to your complimentary shipping label. Print the UPS label and affix it to the package containing your books. Simply drop your package off at the nearest UPS shipping location and the process is nearly complete. Please Note: The postage paid UPS label does not insure your package. MBS is not responsible for lost, stolen or damaged books.
Can I use a shipping method other than a pre-paid label?
Yes. Although MBS only pays for shipping with the provided UPS label, you are welcome to make whatever arrangements you see fit at your own expense.
Please Note: MBS Direct is not responsible for lost, stolen or damaged books.
When will I receive my check?
Checks normally arrive within 2-3 weeks from the time we receive your package.
I am a Used Textbook Dealer and have a large number of books to sell on a frequent basis. Can I sell them to you through your Buyback Program?
No. The MBS buyback program is only intended for individual students attending one of our client schools. The MBS buyback program is not intended for bulk used textbook dealers. We are happy to purchase bulk quantities, please contact Nelson Durk at 573-445-2243 ext: 5345 for additional information.
eContent - eBooks
How do eBooks/digital textbooks work?
Can I use eBooks on my computer?
Minimum system requirements to use eBooks/eChapters:
*AspenLaw Studydesk Software Reader is not currently available for the Macintosh Operating System.
What software do I need to use eBooks?
You will need Reader software to use your eBooks/eChapters. eBooks/eChapters are available in Vitalsource format, which requires the free Vitalsource Reader platform for access. AspenLaw Studydesk is another format available, and this format uses the AspenLaw Studydesk Software which is available for purchase. You must have the appropriate reader to use your eBooks/eChapters.
Download your eBook reader:
*AspenLaw Studydesk Software Reader is not currently available for Apple Operating Systems.
What kind of Internet connection do I need to download and use eBooks/eChapters?
Due to the size of eBooks/eChapters, a high-speed Internet connection (cable modem, DSL, LAN) is required for download stability and speed. Your connection can be wired or wireless.
Being online is not required for reading an eBook/eChapter after successfully downloading it. You must only be connected to the Internet during the download process.
How long do eBooks/eChapters last? Do they expire?
Most eBooks are valid and readable on your computer for a minimum of 12 months (expiration rules may vary by publisher) after your initial download from your online bookstore. To confirm restriction details for an eBook title you are considering, please click the "DRM" link under the eBook price. Please note that a small number of titles do have 180 day expirations based on publisher set restrictions.
Can I print from my eBooks/eChapters?
Yes. Printing rules vary by publisher. Most eBooks/eChapters have no limitations regarding printing capability, but some allow only up to 100 pages per week.
Can I share my eBooks/eChapters?
eBooks/eChapters are designed as one-time downloads to a single computer owned by one user. Encoded Digital Rights Management does not allow eBooks/eChapters to be shared between multiple users.
Can I return an eBook/eChapter?
You may return a non-activated eBook/eChapter where you originally purchased it (subject to the bookstore's return policy). Once an eBook/eChapter has been activated, it is no longer returnable.
What if I drop the class?
Once activated, and regardless of your enrollment status, the eBook/eChapter is no longer returnable.
Do eBooks include the CD's, DVD's and/or access codes that the print version of the book includes?
No. If the book that was chosen for your class includes a CD, DVD and/or an access code as part of the package, and you know for sure that you need this supplemental item, then you will need to purchase the print version.
Renting Course Materials - Getting Started
What are the lengths of the rental periods you offer?
The rental time frame will depend on the length of the course. At any time you can extend the length of your rental, by selecting the Extension option, from your account.
Do I get my money back when I return my rental?
Since you only pay for a fraction of the total book cost when you check out with your rental, no money is returned to your credit/debit card once we get your rental back on time.
Why are some books only available for purchase?
Books that are meant to be used only once, such as workbooks, coloring books, or other books that are written in, along with books that may not be popular enough for us to rent again, are only available for purchase, not rent.
What condition do books come in?
All rental books and purchased used books are in good condition or better. Books may have some writing and highlighting, but nothing that interferes with readability. Purchased new books are in brand new condition and have never been used.
Can I choose the quality of the book that I want?
Due to our dynamic inventory, we are unable to fulfill requests for specific book conditions. If you require a book be in new condition, please purchase a new copy of the book.
Is it cheaper to rent or buy used?
The prices for a book are listed in the availability drop-down menu for convenient comparison. The best option for you will be based on how long you need the book and how you plan to use it while in your possession. If you want to make a lot of notations and highlights in your book or keep it permanently, we suggest you purchase a used or new copy of the book you need.
Can I buy a used copy of the book I need?
If you see a purchase used option in the availability dropdown for the book you need, you can choose to purchase a used copy. If you don't see a purchase used option, a used copy for purchase is not available at this time.
Checkout Process
Why is my credit/debit card being rejected?
The following are reasons why your credit/debit card may be denied: Insufficient funds; Incorrect CVV number; Billing address does not match card holder's mailing address; Expiration date of the card is before the end of your rental period(s).
Why was my credit card charged $1?
Anytime you place an order on this site, a $1 pre-authorization is temporarily held on your card. This is done to ensure that the credit or debit card provided is valid.
This pre-authorization is NOT a charge. In most cases the $1 hold is released by your financial institution within 3 to 5 business days. In some instances, especially with prepaid credit cards, the issuing bank may take longer or require that you contact them directly to get the $1 hold released.
Will I be charged sales tax?
Yes. All rental orders will have sales tax applied to the total. The amount of sales tax charged, is primarily based on the shipping address of your order.
What shipping methods are offered?
You can have your order shipped via UPS Mail Innovations, UPS 2nd day air, or UPS Next Day Air. Orders can be shipped to all 50 U.S. states and the District of Columbia (unfortunately we do not ship to U.S. territories, APO/FPO, or International addresses). Please view the Shipping Page for information on these shipping options.
Do you ship to Hawaii and Alaska?
Yes, we ship to these states all the time! Please note that most shipping methods cost extra when an order is shipped to either Hawaii or Alaska.
Is the information I submit secure?
Yes! Anytime you submit private information (e.g. name, address, or credit/debit card number) on our website, you will see https:// in the address bar. This indicates that a secure connection is in place.
Placed Orders
How do I track my order?
All shipments have a tracking number, which provides the date and time of delivery or attempted delivery. To check the status of your shipment, login to My Account and click the "Track Shipment" link on the My Rentals page.
Can I check my previous orders?
Yes. Go to the My Account section, and select "My Rentals," this will take you to the Order History page, which will summarize all your past orders, displaying the order date, number, and status. Click on the "Order Number" to see the details of a particular order.
Can I cancel an order I've recently placed?
We try to process and ship orders as quickly as possible, and as a result orders cannot be cancelled once placed. If you no longer need your order you will have to return the item for a refund. You can request to return an item for a refund by generating a label on the refund page, Please see the Refunds Section for more information.
It's a few days past my delivery estimate, will I be getting my order soon?
Due to delivery estimates being approximations, your order may not get to you on the same date as your delivery estimate. If you haven't received your order by your delivery estimate, do the following:
Where do I find my order's estimated delivery date?
To find your order's delivery estimate, please select My Account -> My Rentals and you can then select your rental order number. Your delivery estimate will show under the Track Shipment link.
How do I return a book for a refund?
Please select My Account -> My Rentals and select the refund link within 7 days from the order date, select your item and reason for return, and print your prepaid shipping label. You must ship your book(s) from a UPS store or drop box using the prepaid shipping label within 21 days of the order date. Please note that it is important you use the prepaid shipping label available in the My Account section and not your own shipping method.
Refunds due to our error will be refunded in full. For refunds not due to our error, the price of the rental plus any applicable tax will be refunded; please note, shipping is not refunded.
All items must be returned in their original condition. Please allow 2-4 weeks for your refund to process completely and appear on your credit/debit card statement. See the Refunds section in the Service Policy for more information.
What should I do if my book arrives in a damaged condition?
To notify us of damage that occurred in transit or from previous use, contact Customer Service within 7 days of your order date. If you want to return a book due to damage, see the above question How do I return a book for a refund?
Can I return my book more than 21 days after purchase and receive a partial refund?
After the initial 7 days from the order date, the refund period is up, books are no longer eligible for a refund.
Using Books
Can I write or highlight in my book?
Yes, acceptable amounts of writing and highlighting are allowed. See the Service Policy for more information.
What happens if I lose my book?
As stated in our Service Policy, you are responsible for returning the book at the end of your rental period. If you are unable to do so, you will be charged the buyout price of the book. Once you are charged, you opt out of the rental agreement and the book becomes your property.
What happens if my book is damaged during my rental period?
Books are required to be kept in like-new or better condition while in your possession. If a book you send back at the end of your rental period is damaged and rendered unusable, it will remain the property of Renttext and you will be charged the buyout price for the book
I didn't get the book I ordered, what can I do?
So we can get you the correct book, let Customer Service know that you received the wrong book within 3 days of your order being delivered.
How do I calculate the due date of my rental?
Your rental period will begin on the date your order arrives. The ending date of your rental period can be calculated in one of two ways: 1) Add the number of days in your rental period to the date your order was delivered; or 2) Log in to My Account and look at the Due Date on My Rentals page.
When returning your rentals, your shipment must be dropped off at a UPS location by the due date displayed on the My Rentals page.
Will I receive any money back if I return my rental early?
No, we do not refund your credit/debit card for any amount if you send your rental back before its due date.
Can I get a discount if a book has significant wear and tear?
The books we rent and the used books we sell are in good condition or better, but the amount of wear and tear will vary from book to book. We do not offer any discounts on used books that appear more worn, but if you are unhappy with the quality of your book, you can choose to return it for a refund.
End of Rental Period
What are extensions?
Extensions are the option to prolong a rental beyond its due date. We offer extensions for 15 days. You can also choose to purchase the book at the end of your rental with the buyout option.
How do I extend my rental?
Go to the Extensions/Buyouts page under the My Account section. Once you're on the Extensions/Buyouts page, follow the on screen instructions to complete either a 15 day extension or the buyout option. Add the extension or buyout to your cart and complete the check out process.
What is a 15 day auto extension?
If you do not return your rental by its due date, a 15 day auto extension is added to your rental to give you additional time to return it. You can be charged multiple auto extensions per book if your rental is not returned on time more than once; however, an automatic extension will never be charged if it is more than the buyout price for the book. In this case, an auto buyout is added to the rental instead.
The price of a 15 day auto extension can be found by going to the Extensions/Buyouts section and selecting the 15 day extension option.
What is an auto buyout?
An auto buyout is added to your account when you have not returned a book by it's due date and the price of a 15 day auto extension is more than or equal to the buyout price of a book. If your rental has been charged an auto buyout, you are no longer under the rental agreement as you now own the book.The price of an auto buyout can be found by going to the Extensions/Buyouts section and selecting the buyout option.
For how long can I extend a rental?
Extensions allow you to add an extra 15 days to your rental due date. Along with keeping a rental for more time, you can choose to keep it forever by selecting the buyout option.
Is there a limit to how many times I can extend a rental?
You may extend your book as many times as you like; but if there comes a point when extending your rental would be more expensive than the price to buyout the book, only the buyout option will show under the Extensions/Buyouts page.How will I be charged if I buy an extension?
When you extend or buyout your rental, you will be asked for credit/debit card information at the end of the checkout process. The credit/debit card you enter will be charged for the price of the extension or buyout.
Once I extend a rental, where do I find my new due date?
Your new due date is shown on your My Rentals and Extensions/Buyouts pages.
What if my due date falls on a weekend or a holiday?
If your due date is on a weekend or holiday, you should take your return to a UPS location the following business day. However, you still need to print out your return shipping label on or before your due date, even if the due date falls on a weekend or holiday.
Can I buy my rented books?
Yes, you can buy your book if you need to keep it permanently. Your rental price will go towards the purchase of the book. To purchase a book you are currently renting, sign into your account and go to the Extensions/Buyouts Page. Select the option "buyout," then add it to your bag and check out. See the question How do I extend my rental?for more information on how to extend a rental.
How do I return my books when I'm done?
Please follow the steps below for a smooth return:
For further details on how to return your order, please go to the How to Return page.
How do I package my rental(s) for return?
To send your rental(s) back to us, feel free to use the box your book(s) arrived in. If you use this box or any other previously used box, be sure to cover up all old labels and markings.
You can use any size box or mailer to send your book(s) back, as long as it amply fits your book(s) plus packaging material, which should be used to avoid any in-transit damage. You can purchase boxes and other packaging materials at most mail centers, including UPS Stores.
Will you send me a reminder when my rental is due?
Yes, you will receive reminders via email 7 days before your rental is due.
Please note that RentText is not responsible if you do not receive these reminders.
Are there any late fees?
No, but if your book is not postmarked by the end of your rental period, you will be charged for a 15 day auto extension at the same daily rate of your rental.* If your book has not been returned by the end of this 15 day extension, you will be charged recurring 15 day auto extensions after each due date passes. These automatic extensions will continue until the book is either returned and checked in, or the rental has been bought out. A rental can be bought out in one of two ways: If a user goes to the Extensions/Buyouts section and chooses to buyout the book; or if the price of a 15 day auto extension is greater than or equal to the buyout price, the buyout price will be charged instead (a.k.a. an auto buyout). Once you are charged the buyout price for a book, you opt out of the rental agreement and the book becomes your property.
To avoid being charged for the book, you can extend or buyout your rental.
*You can view the price of a 15 day extension for your book at any time by logging into My Account and going to Extensions/Buyouts.
What happens if I return the wrong book?
If we receive a book that is different from the one you rented from us, you'll be notified via email that we didn't receive the right book back. You have one week from the date of this email to send us back the correct book with a prepaid shipping label available through your account.
If you don't send back your rental within a week, your rental will start getting auto extensions. Your rental will be charged auto extensions until you send back your rental. If you never send back your rental, you'll eventually be charged an auto buyout. Once you're charged an auto buyout, you've purchased your book and no longer need to return it. If you would like the incorrect item returned, additional fees will be charged for shipping and processing.
How do I track my return?
All shipments have a tracking number, which provides the date and time of delivery or attempted delivery. To check the status of your shipment, login to My Account and click the "Track Shipment" link on the My Rentals page.
How are you able to offer low prices?
To give you the best possible prices, our inventory is sold using dynamic pricing. If we cannot offer a low rental price, we will not offer the book for rent. Although such books cannot be rented, they are often available for purchase.
Can I order from anywhere in the world?
We currently only serve customers living in the United States of America. Orders are shipped to all 50 U.S. states and the District of Columbia. (Unfortunately we currently do not ship to U.S. territories, APO/FPO, or International addresses.)
What happens if I return something other than my rental?
If we receive an item that is not our property, a member of our Customer Service team will attempt to notify you of the extra item. Additional fees will be charged for the incorrect item that was received for shipping and processing. Even though we've successfully returned bowling shoes, an iPod, a diamond ring, and more, to the rightful owners, we do not guarantee the return of any items sent in error.
Contact Information / Hours of Operation
What are your hours of operation?
|Customer Service hours of operation are 24 hours a day, 7 days a week.
|Please observe the holiday hours of operation below:
|Direct - Thanksgiving
Wednesday, November 27 Closing at 6pm
Thursday, November 28 Closed
Friday, November 29 Closed
Saturday, November 30 Closed
Sunday, December 1 Opening at 10pm
|Direct - Christmas
Tuesday, December 24 Closing at 3pm
Wednesday, December 25 Closed
Thursday, December 26 Opening at 7 am
|Direct - New Year's
Tuesday, December 31 Closing at 6pm
Wednesday, January 1 Opening at 10 pm
|eContent Support - Thanksgiving
Wednesday, November 27 Closing at 6pm
Thursday, November 28 Closed
Friday, November 29 Closed
Saturday, November 30 Open at 7am
Sunday, December 1 Open
|eContent Support - Christmas
Tuesday, December 24 Closing at 3pm
Wednesday, December 25 Closed
Thursday, December 26 Opening at 7 am
|eContent Support - New Year's
Tuesday, December 31 Closing at 6pm
Wednesday, January 1 Opening at 10 pm
Are you closed for national holidays?
MBS Direct observes the following holidays:
New Years Day
Memorial Day
Independence Day
Labor Day
Christmas Eve
Christmas Day
User expressly acknowledges that use of this Web site is at your sole risk. MBS Direct is providing this Web site and its contents on an "as is" basis and makes no representations or warranties of any kind with respect to this site or its contents. To the maximum extent permitted by law, MBS Direct disclaims all such representations and warranties, including but not limited to warranties of merchantability and fitness for a particular purpose. In addition, MBS Direct does not represent or warrant that the information or merchandise provided through this Web site is accurate, complete or current. The prices listed in this Web site are not offers to form a contract but merely an advertisement for offers.
Except as specifically stated on this Web site, under no legal theory, tort, contract or otherwise shall MBS Direct nor any of its directors, employees, merchants, content developers or any other party involved in the creation or maintenance of this site be liable for damages arising out of or in connection with the use of or inability to use this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
Under no circumstances shall MBS Direct be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use MBS Direct. This includes but is not limited to reliance by a User on any information obtained from MBS Direct or that result from mistakes, omissions, interruptions, deletion of files or e-mail, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction, or unauthorized access of MBS Direct records, programs or services.
MBS Direct reserves the right, in its discretion, to change or modify all or any part of these terms and conditions at any time, effective immediately upon notice published on this Web site.
On occasion, MBS Direct enters into agreements with educational institutions. Under such agreements, MBS Direct may provide services and other consideration to the educational institution, including, but not limited to, (i) providing students of the educational institution the opportunity to purchase books and other course materials from MBS Direct, (ii) providing the educational institution a commission, or other financial remuneration, based upon sales made to the educational institutions' students.
Buyback services are provided by MBS Service Company, Inc (MBS).


text:
THE GABLES AT JACKSON ? The "Garfield" model TBB on Byr's lot of choice, base lot included in price. 90-120 day settlement. KREISER CONSTRUCTION offers 23 floor plans to select from. Sales Office open Mon and Wed 3 to 6 & Sat 1 to 4. Follow signs on Gable Dr to sales office. Brochures & sales packets available upon request.
Listing Area: Lebanon County
The data relating to real estate for sale on this website appears in part through the TREND Internet Data Exchange program, a voluntary cooperative exchange of property listing data between licensed real estate brokerage firms in which Callaway Henderson Sotheby's International Realty participates, and is provided by TREND through a licensing agreement and identified with the TREND IDX Logo. Some properties which appear for sale on this website may no longer be available because they are under contract, have sold or are no longer being offered for sale. Some real estate firms do not participate in IDX and their listings do not appear on this website.Some properties listed with participating firms do not appear on this website at the request of the seller.
2017 TREND, All Rights Reserved. Information Deemed Reliable But Not Guaranteed.

subset: commoncrawl


text:
'Potvin also made back-to-back saves on Jochen Hecht and J.P. Dumont with five minutes left to preserve the shutout. After that, the Bruins defense did a good job of preventing the Sabres from getting solid chances down the stretch, winning several key faceoffs.'
Bruins beat Sabres 1-0
January 16, 2004 Submitted by
Via: BostonBruins.com


text:
Bad Supervisor's in houston
Get new comments by email
|Comments (3)
Marley in Houston, Texas
120 months ago
How do you cope with a bad manager, I had this manager named Dee Mattheis who had no idea about being a supervisor and always gave wrong information, very defensive and had no concept of team or being a leader, I constantly argued with her because all the information she gave was incorrect. Then when the manager was around she would act nice and contradict herself and tell you that she had never given you that information, throwing you under the bus.
Steven_T in Copiague, New York
94 months ago
plasmapulse in New Orleans, Louisiana
79 months ago
Steven_T in Copiague, New York said: Hello
BEFORE YOU QUIT. Think how much more money realistic would it take for you to be happy there, and continue welding the crap they leave for you to weld. Then take that number and ask for a raise. What do you have to lose? If you're going to quit anyway, let it be because the lack of pay and nothing else. You see I've been welding for over 25 yrs. The owners know what's going on. They have guys that lay on your leg, but they have put it the years and done things for the company that made them money in tight circumstances. They will keep you and pay you the dollars if you keep your cool and smile and play the game. You see you never want to burn those bridges. It's a small fabricating world out there. And they will remember what a hard worker you were and took the best they could dish out. When they find that they have a chance of losing the only welder that will weld the left over's they won't mind paying you a bit more.
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Horse Training and Breeding Center
Training and Tranquility for Horse and Rider
Specializing in the sales of ranch, team roping, trail, and reining geldings for sale! We hold two horse sales a year held in Cheyenne Wyoming during…
Rope horse Training and Prospects, roping cattle, ranch horse versatility, Ralco equine nutrition dealer.
Training & Selling of Quality Horses for All Ages and Levels of Riders. Training available in western and english disciplines start-finish.
Because of construction at our property I am not taking on any new clients.
We are a large working cattle ranch in the Sandhills of north central Nebraska. We are dedicated to bringing our customers a high quality versatile…


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"It was exhilarating," says the University of Wisconsin assistant professor of arts education.
Do you know Richard Bargis, assistant professor of philosophy at your alma mater?
Molly Worthen is an assistant professor of history at the University of North Carolina at Chapel Hill.
Eric Puchner is an assistant professor of literature at Claremont McKenna College.
Gregory Weiner, assistant professor of political science at Assumption College in Worcester, Mass.
In fact, she is to marry a school-master—that is, an assistant professor at Yale.
The assistant professor of history glared through his spectacles.
Mr. Brainerd was, however, only an assistant professor, and it was now understood by all that he would never be anything higher.
He saw the assistant professor's wife on the walk below with the little Mary.
The assistant professor, squaring his shoulders, assumed the privilege of answering the breezy youth.


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Follow Me Down: Portraits of Louisiana Prison Musicians~ Film Screening to Benefit the Prison Arts Project
William James Association
Friday, January 11, 2013 at 7:00 PM (PST)
Who's Going
San Francisco, California
London, United Kingdom
Florence, Italy
Event Details
Follow Me Down is a feature-length documentary about music in prison. Shot over the course of two years in three Louisiana prisons, ethnomusicologist Ben Harbert weaves together interviews and performances of extraordinary inmate musicians—some serving life sentences, some new commits and one soon to be released.
The result plays like a concert film, but instead of bright lights and big stages, these musicians rap in okra fields, soothe themselves with R&B in lockdown and create gospel harmonies on the yard. With unprecedented access and Harbert's insistence on letting the music speak for itself, the film offers an unexpected look at prison life, pushing viewers to reach their own conclusions about music, criminality and humanity.
Decades ago, folklorists visited Louisiana prisons to collect disappearing work songs. Follow Me Down returns to the prisons to ask the question, what is the role of music in prison today?The three acts of the documentary offer different perspectives. At Angola Prison, older lifers seek redemption through song. Yet, the father of Angola's gospel scene has lost faith in music's promise. At the Louisiana Correctional Institute for Women, apprehensive newcomers audition for the choir. Through these women, we see how music offers hope and community. At Hunt Prison, inmates struggle to maintain their music club despite the unpredictability of administrative support and member commitments. We travel through these prisons as would inmates. Stories are unresolved and mysteries remain. One thing, however, is undeniably clear: the powerful impact of music on those who create it.
The film will be followed by Q&A with filmmaker Ben Harbert.
Producer and director: Ben Harbert
VideoEditor: Christoph Green
Audio Editor: Brendan Canty
Cinematographer: John Slattery
Audio Recordist: Chauncy Godwin
103 minutes
Two-minute trailer: https://vimeo.com/48035769
When & Where
Rio Theatre
1205 Soquel Avenue
Santa Cruz,
Friday, January 11, 2013 at 7:00 PM (PST)
Add to my calendar
William James Association
William James Association's
Prison Arts Project
Since 1973, we have acted on the conviction that the fine arts enrich, heal, and bring communities together.
Please join our efforts and consider making a contribution to help us offer hope and healing through meaningful arts experiences for San Quentin Prison and Santa Cruz County Jail residents.


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|This material is published under the OGL
This three-masted ship has seventy oars on either side and requires a total crew of 200. A galley is 130 feet long and 20 feet wide, and it can carry 150 tons of cargo or 250 soldiers. For 8,000 gp more, it can be fitted with a ram and castles with firing platforms fore, aft, and amidships. This ship cannot make sea voyages and sticks to the coast. It moves about 4 miles per hour when being rowed or under sail.
See AlsoEdit
Back to Main Page → System Reference Document → Equipment


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General Debate in the Economic and Social Council (ECOSOC): Statement by Ambassador Berger
(General Debate in the Economic and Social Council - ECOSOC -: Statement by Ambassador Berger)
Thank you Mr. President.
We strongly welcome the opportunity for having this timely debate. We also want to thank the European Union and fully align ourselves with its position.
One of the most significant outcomes of Rio + 20 was the recognition, that green economy in the context of sustainable development and poverty eradication is one of the most important tools available to achieve sustainable development. Green economy is a tool that can enhance social inclusion, improve human welfare and create employment opportunities and decent work for all. It is therefore very important for us, that the outcome of Rio+20 on Green Economy has to be adequatly reflected in the ministerial declaration.
Having said that, we hope that member states will deliver a strong and positive message in support of employment, productive and decent work in the ministerial declaration. ECOSOC has addressed an important problem in a timely manner. We have to communicate the outcome of these important meetings.
Rio encourages all countries to consider the implementation of green economy policies in order to drive sustained and inclusive growth and the creation of green and decent jobs, particularly for women, youth and the poor. It is of utmost importance to equip the targeted groups with the necessary skills, including through education and vocational training. Germany is willing to share its lessons learned from the creation of green jobs with other countries. Over the last years, hundreds of thousands of jobs have been created in Germany due to the decision to promote the use of renewable energy, to reduce greenhouse gas emissions from the use of fossil fuels and to advocate sustainable production patterns.
The ECOSOC meeting now has the opportunity to deliver meaningful input for the way towards the future we want as it was defined in Rio. Promoting productive capacities, employment and decent work is essential for poverty reduction and for reaching the MDGs. It is also essential for achieving environmentally, economically, fiscally and socially sustainable development throughout the world. Strengthening productive capacities is one of the central elements of the Istanbul Program of Action (IPoA) in support of the Development in the Least Developed Countries (LDC). The UN Development System has an important role in implementing the IPoA in the LDCs and in supporting the strengthening of productive capacities in middle income countries.
Germany especially appreciates the extensive exchange on the pressing matter of youth unemployment. We cannot afford a "lost generation". We need a coherent approach of education and skills development, social inclusion, macroeconomic and labour market policies. But even the best policies can't create sustainable jobs in themselves. When it comes to create training places and jobs for youth private companies have a key role to play. In Germany, we have very positive record by cooperating closely with all relevant social partners. We combine joint efforts of employment services, schools and all major business associations in order to provide technical and vocational training for young people willing to be trained on the job. This so-called "training pact" has proven a very effective tool in reducing youth unemployment.
Work is more than a source of income. Work is also a source of personal dignity, family stability and peace in the community. With that understanding and for that reason, Germany seconds the ILO's initiative to develop "decent work"-oriented approaches. Germany also appreciates the new ILO Recommendation on Social Protection Floors aimed at preventing or alleviating poverty, vulnerability and social exclusion.
Furthermore, Germany actively contributes to partnership approaches at the international level, notably in the context of the G20. We see a strong common interest in promoting growth and jobs together with an increased demand and need for exchange of good practices. The National Voluntary Presentations held this week are a very positive example of this exchange. Allow me, Mr. President, to use this opportunity to advert to a side event on "Enhancing Employability through Technical and Vocational Education and Training" at the German Mission. In cooperation with the ILO we have the honour of inviting representatives of all member states to participate at the event next Tuesday and to further deepen our fruitful exchange on labour market practices.
Thank you.


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Tracey Howell
My research focuses on instructional practices that support students' mathematical argumentation, instruction in highly-impacted schools, and teacher learning of students' mathematical thinking. I am also interested in undergraduate mathematics learning and technology in mathematics education.
Carol Seaman
My research focuses on undergraduate mathematics education. In particular, I am interested in exploring how the development of mathematical ways of thinking about doing mathematics and teaching mathematics supports the learning of mathematical concepts in undergraduate students. Additionally, I investigate the creation of classroom environments that support the development of such mathematical habits of mind in undergraduate students.
Dohyoung Ryang
My research area is teachers' efficacy beliefs in mathematics teaching. Efficacy is a theoretical construct that has power to control a person's real capability to execute the task. Together with knowledge, efficacy is important ingredient that teacher should equip in high level. It is now critical to know accurately teachers' mathematics teaching efficacy. I am, especially, interested in developing and modifying a measurement for preservice teachers' mathematics teaching efficacy beliefs.


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Kasich denies clemency for Mitts
(Columbus) - Gov. John Kasich has denied a request for executive clemency from Harry Mitts, Jr.
In 1994 Mitts was convicted of the aggravated murders of Garfield Heights police officer Sgt. Dennis Glivar and John Bryant in Cuyahoga County.
The Ohio Parole Board recommended August 27 that the condemned killer be executed as scheduled.
In 1994, Mitts was convicted of killing a Garfield Heights man and a police sergeant.
Mitts shot his neighbor, John Bryant, near his apartment complex near East 88th Street. Police say it was a racially motivated crime.
Mitts then got into a shootout with responding police. Sgt. Dennis Glivar was killed and Lt. Thomas Kaiser and Officer John Mackey were wounded.
A jury convicted Mitts on two counts of aggravated murder and sent him to death row. Mitts is scheduled to be executed on September 25, 2013, at the Southern Ohio Correctional Facility in Lucasville, Ohio.
Get breaking news sent to your mobile phone. Text "news" to 21095.
(Copyright © 2013 by Clear Channel, all rights reserved.)


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When you want to send your sweetest - and sunniest - wishes, this beautiful arrangement will perfectly convey your sentiments for you! From celebrating a new baby to sending get well wishes, this simply stunning bouquet is sure to bring big smiles with it.
Featuring soft pink spray roses and bright yellow mini gerbera daisies, arranged in a charming green glass mason jar vase, this bouquet is perfect for just about any occasion.
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The wrestling match over who should manage Snow Canyon State Park in Washington County continued Tuesday, without a step toward resolution.
In fact, when members of the Utah State Parks and Recreation Board reviewed a draft memorandum of understanding between the entities vying for a piece of the park's management, they did not like it, not one bit.
Two things stuck out in Tuesday's memorandum: an appearance of desire by local government entities Washington County, St. George, Ivins and Santa Clara to be directly involved in the regulations of Snow Canyon; and a stipulation of eventually eliminating the $6 entrance fee to the park for local residents.
So, the battle ignited by Rep. Don Ipson, R-St. George, at the 2012 Legislature with a proposed bill that would have transferred management of Snow Canyon State Park to local officials will seemingly continue.
Utah State Parks Director Fred Hayes has been working to heal the relationship between the state and Washington County officials and the memorandum of understanding seemed like it might appease Ipson, but it proved too much for the board.
"I have real reservations on this. If we start changing MOUs and they have special treatment in Washington County other counties might be right there at the door," board member Joe Hull said. "What is the motivation? That is such a beautiful park it should be shared with everybody. This is not a local jewel that should just be kept for locals. That is what state parks are about."
The board was not alone in its distaste for the most recent memorandum of understanding.
Heather Shilton, an assistant attorney general, told the parks and recreation board members the document "would not withstand scrutiny in a court" and was "legally defective".
Hayes is now faced with reworking the MOU to appease the state parks board and the government entities of Washington County.
Parks board Chair Irene Hansen suggested the board schedule a meeting in May or June to visit with Washington County officials.
"What we probably all want is the same: the most people having the most fun and the most possible time in our state parks," she said.
Ipson may not want to wait that long. The 2013 legislative session is just around the corner.


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If you've ever thought about venturing into beekeeping, "Homegrown Honey Bees" can tell you what to expect.
The book, billed as "an absolute beginner's guide," was written by Alethea Morrison and illustrated with photos by Mars Vilaubi. They're husband-and-wife beekeepers from Massachusetts who share their challenges, failures and successes to help others get started in beekeeping ventures of their own.
Morrison is clearly a beekeeping cheerleader, but she doesn't try to make the hobby sound simpler than it is. "Beekeeping is not for the faint of heart," she writes. "It's like the extreme sport of animal husbandry."
The book covers the basic how-tos and answers such questions as how often you can expect to be stung, how much money you'll spend and how much time you'll need to devote to beekeeping. Brief profiles of urban beekeepers from around the country are included.
The book is written in a conversational style, with humor, I've-been-there wisdom and plenty of encouragement.
"Homegrown Honey Bees" is published by Storey Publishing and sells for $14.95 in softcover.
Mary Beth Breckenridge
Akron Beacon Journal


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Associated Press
LOS ANGELES — The "Twilight" team finally has earned some love — or loathing — from Team Razzies.
"The Twilight Saga: Breaking Dawn — Part 2" was picked as last year's worst picture Saturday by the Razzies, an Academy Awards spoof that hands out prizes for Hollywood's lousiest movies on the eve of the Oscars.
The finale to the blockbuster supernatural romance dominated the Razzies with seven awards, including worst actress for Kristen Stewart, supporting actor for Taylor Lautner, director for Bill Condon and worst screen couple for Lautner and child co-star Mackenzie Foy.
Adam Sandler was named worst actor for the raunchy comedy "That's My Boy," his second-straight win after 2011's "Jack and Jill," which swept all 10 Razzie categories a year ago. "That's My Boy" also won the worst-screenplay Razzie.
Pop singer Rihanna won worst supporting actress for the action dud "Battleship."
"Twilight" movies had been well represented in Razzie nominations over the years but had not won any key awards there. Razzie voters joke that as with "The Lord of the Rings" finale winning best picture at the Academy Awards, they were waiting for the last "Twilight" flick on which to heap their scorn.
"I have a pet theory, which is that the box office on `Twilight' films is very impressive, but my theory is that instead of 40 million individual girls going to see it, it's 8 million girls going to see it five times each. People who love those movies just adore them," said Razzies founder John Wilson.
"I believe the attitude of people who really love `Twilight' movies toward this subject is very similar to the pomposity with which the Academy Awards addresses the whole rest of the world. Our whole existence is all about making fun of pompous, so `Twilight' really is right up our alley," Wilson said.
The "Twilight" finale also won for worst screen ensemble and worst remake, rip-off or sequel.
For worst picture, it beat out "Battleship," "That's My Boy," the family flick "The Oogieloves in the Big Balloon Adventure" and Eddie Murphy's comedy flop "A Thousand Words."
Stewart's worst-actress prize came for both "Twilight" and her fairy-tale update "Snow White and the Huntsman."
In the five "Twilight" movies, Stewart stars as sullen teen Bella Swan, who falls for ageless vampire hunk Edward Cullen (worst-actor nominee Robert Pattinson) and finds herself at the center of a love triangle with him and her childhood pal,


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This is the battery-powered, child-friendly chocolate milk and hot chocolate mixer that does a body—and a clean kitchen—good. It consists of a 16-oz. plastic tumbler that fits inside a Holstein-patterned holder with a trigger button on the handle. Mixologists simply add milk and chocolate syrup or powder to the tumbler, then press the button. A safe nylon whisk quickly whips up the bone-boosting beverage without creating dirty spoons, countertop spills, or the frustration of finding undissolved chocolate at the bottom of the glass. Use with hot or cold beverages. Includes sip-top lid. Plastic tumbler is dishwasher-safe. Requires two AA batteries. 6 1/2" L x 5 1/4" W x 3 1/4" D. (12 oz.)
Lifetime Guarantee
The Messless Chocolate Milk Mixing Mug comes with The Hammacher Schlemmer Lifetime Guarantee. If this product ever disappoints you, for any reason, you may return your Hammacher Schlemmer purchase for exchange, credit, or refund.
Should you have any questions, we are available seven days a week (8:00 am – midnight EST). Please call 1-800-321-1484 to speak with a specialist or email us at email@example.com to receive a response within three business hours or less.
Shipping charges noted in parentheses apply in addition to our standard shipping & service.
We're sorry, but gift wrap is not available. Please call 1-800-395-7006 for Premium or Express delivery rates.
Oversized items scheduled for expedited delivery (Premium or Express) may incur additional shipping and services charges because of their unusual size. Please call 1-800-321-1484 for an estimate of S&S charges. International callers, please call 1-513-860-3397.
We're sorry, but gift wrap is not available for oversized items.
Shipped via truck and may require customer assistance upon delivery. You will be contacted to make an appointment for delivery.
We're sorry, but gift wrap and gift cards are not available.
GST still applies and will be charged upon processing. For complete shipping & service charges please call Customer Service at 1-800-321-1484.
May we recommend:
(based on 113 reviews)
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Reviewed by 113 customers
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(17 of 17 customers found this review helpful)
Not just for kids!
By Steve
from Boston, Ma.
The fastest, easiest way to make a protein shake I've ever seen! No bulky blender, etc., just add the powder, liquid, pull the trigger, and Wham! all ready. So, you fell a little strange making it in a moo-moo contianer, it really works! Highly, highly recommended!!!!
Bottom Line Yes, I would recommend this to a friend
Was this review helpful? Yes / No
- flag this review
(9 of 9 customers found this review helpful)
Love it!
By ML aka Bobbi
from Eastman, GA
This is the neatest little mixer. It mixes our silium powder and orange juice in just seconds, with no lumps. It rinses out and the clear plastic tumbler can be put in the dishwasher when needed. I just love it.
(8 of 8 customers found this review helpful)
Not just for children - Adults love it!
By Sarah
from Lake Oswego OR
I'm an adult and use this mixing mug to prepare my daily morning MetaMucil! No more messy separate stirrers. I also use it to prepare powdered cocoa, instant coffee, and any other powdered drink. The mug's coloration, like a Holstein cow, makes me laugh because of our nearby dairy farms. The mug is easy to clean by hand - I don't put it in the dishwasher because I'm single and don't run the dishwasher every day, and I need this mug every day.
(8 of 9 customers found this review helpful)
I would buy this product again and again
By Rev.
from Salem, Oregon
"1" Mix my medicine Fiber Drink."2" It is fast and simple!
Great gift idea!
By Wyoming Jenny
from Gillette, Wyoming
My 33 year old son thought this was perfect for mixing up his ovaltine so I got him and my 11 year old grandson one!
very convient, easy to use
By Reggie
from Kenton, Ohio
I drink Slim Fast for breakfast. The mug is excellant for mixing powder drinks.
(7 of 7 customers found this review helpful)
Kids love it
By JEANIE b
from Willow Ok
Make sure you know how to take it apart and put it back together before you use it
Works great !
By Kathy
from Michigan
Thought it was a cute idea and bought it for my husband who drinks hot chocolate all the time. He loves it !! I have to admit I was skeptical on how it actually would work, but it works great.
By GRANDMA
from GIFT LOCATION - SAN ANTONIO TEXAS
(6 of 6 customers found this review helpful)
Not for chocolate only
By Valeo
from Hudson,Fl
Bought one for my wife and one for me. Now everyone wants one. Great and so simple.
COPYRIGHT © 2017 HAMMACHER SCHLEMMER & COMPANY, INC. ALL RIGHTS RESERVED. W108147 E. 57th ST • NEW YORK, NY • 10022 • 1-800-_321-1484


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Nassim Guammaz Skater Profile
Sponsors: Vans, Spitfire, Element, Thunder, Volcom, BenG Skate Shop, Monster, Stance, Electric
Hometown: Spijkenisse Netherlands, Stance: Regular, Age: 23, Status: Am
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Former Minnesota House speaker will run for governor
Former Republican House Speaker Kurt Zellers is ready to announce his 2014 plans, with signs pointing to a run for Minnesota governor.
Zellers scheduled a Sunday event in his home city of Maple Grove. But "Zellers for Governor" Internet domains were reserved Tuesday, and registration details tie directly to him.
He would be seeking the GOP nod to challenge Democratic Gov. Mark Dayton.
Zellers led the House for two years. But he slid from power when his GOP caucus lost its majority to Democrats in the 2012 election.
The 43-year-old North Dakota native has long been involved in Minnesota politics. He got his start as an aide to U.S. Sen. Rod Grams and later was the top communications aid for Minnesota House Republicans. Zellers stepped out on his own in 2003 when he won a legislative seat in a fast-growing suburban area west of Minneapolis. He climbed the GOP ranks to become minority leader in 2009, which positioned him to be speaker when Republicans won the chamber.
Zellers didn't immediately respond to a request for further comment on Thursday.
Read more at the Associated Press.


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