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Purdue University Calumet. [Department Name] Customer Service Standards Template
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1 Purdue University Calumet [Department Name] Customer Service Standards Template Developed by the AS Customer Service Standards Committee Revised May 16, 2009
2 Customer Service Standards Template *Click to edit fields shaded in grey Direct in Person Assistance When a person walks in, acknowledge them even if you are assisting another person, i.e. make eye contact Answer the telephone. Then ask the caller if they prefer to be put on hold or have their call returned. Then you can continue to help the customer. Each main informational area should be staffed during business hours. If staff is unavailable, signage should be posted directing the customer where to go for immediate assistance. Use the customer s name during the interaction if appropriate. Performing Service in an Office Give sufficient notice of type of work to be performed and timeframe. Knock on closed or open office prior to entering an office where service needs to be performed. If the office is occupied, enter and state your name, the department you work for, and the work to be performed. Keep conversation with other staff work related. Be courteous of others working in the department. Set radios at a low volume or cell phones to quiet or vibrate If office is occupied Leave the area as clean as it was prior to performing your work. Move equipment or furniture back to its original location. Leave a card stating your name and the work performed. (Card should have a link to service recognition address so customer can be reminded to submit an for exceptional service received.) General Guidelines Free from grammatical and spelling errors (proofread and use spell check) Professional format Use common fonts & font size i.e.arial 10-12pt. Do not use STENCIL, Franklin Gothic, ALL CAPS, or other uncommon fonts Use standard font colors. i.e.black for normal text or blue for replies. Do not use personal logos, wallpaper, color background, etc. Be careful when replying to all Use only when necessary in small group or team discussions Please refrain from replying to all for Dist-E messages Include electronic signature 2
3 Out of office e mail Procedure While out of the office, an out-of-office message should be set with the following information Out-of-office Greeting Expected return date When to expect a response to the inquiry Who to contact for immediate assistance in your absence Example: You have reached the office of [Insert Name and Title] I will be out of the office until [Insert return date] for immediate assistance you may contact [Insert backup contact name and number] Replies s received that require action should be acknowledged or responded to within two business days. The response should include the following: Thank you for writing or professional greeting Realistic timeframe for issue resolution Your electronic signature Signature For the sake of consistency and professionalism, signatures should include: Name Title Department Business Address Address Phone Fax Signatures should NOT include: Personal tag lines Quotes Jokes Note: An electronic business card, or Vcard, attachment should only be included for sent outside of the University Facsimiles Include a cover sheet Include sender s phone and fax number on cover sheet Use standard letterhead as supplied by University Relations Meetings Scheduling and Facilitating Schedule meeting via Outlook Give advance notice of a week whenever possible Provide complete information if possible (date, time, location, subject) Provide agendas in advance 3
4 Telephone Start and end meeting on time Be organized (equipment, handouts, presentations, etc.) Attending Accept or decline meeting via Outlook Give reason when declining Be on time Come prepared Incoming Calls Answer in three rings Tone of voice should be pleasant and polite Speak in a clear voice with a volume loud enough to be heard Use a greeting, state your department name and your name Example: Good morning, [department name], this is Helen. How may I help you? Leaving a Voic Message Speak clearly Leave your full name, [department], phone number Give complete details of message Repeat phone number at end of message Tip: Press 00 while listening to message to retrieving details of Caller ID. On hold If it s necessary to put a customer on hold, first ask customer if you can put them on hold and wait for reply. If customer is unwilling to be put on hold, ask if you can take their name and number and call them back. On hold time should be no more than 30 seconds If issue cannot be responded to with 30 seconds but may be handled within another30 seconds, ask customer if they would like to remain on hold or if you can call them back. Responding to Messages Voic s and s should be responded to within 2 business days with at least an acknowledgement, if not able to provide an immediate answer. Transferring Calls Before transferring call, determine best possible person to handle the issue and transfer call Inform customer of the name of the person you are transferring them to and their phone number in case it disconnects When necessary, prep the person the call is being transferred to with the following information: Your name The customer s name and phone number 4
5 The issue or reason for the transfer Avoid using acronyms with the customer or the transfer party When accepting a transfer call: State your name That you will be addressing the issue The issues as you understand it, without asking them to repeat it. Voic /Out of office Procedure Each area should have an out-of-office procedure to provide immediate assistance. While out of the office, your line should be forwarded to another line where it can be answered or sent to voic after 3 rings. Voic should be set with the following information: A greeting stating you are out of the office Who to contact in your absence An expected return date A backup name and number should be provided Office hours if deemed appropriate to the nature of your departments business Written Correspondence The following includes any written correspondence such as letter, , fax, etc. Professional format Use common fonts & font size Use standard font colors Use standard margins i.e. [Arial 10-12pt, ½ - 1 margins] i.e. Do not use STENCIL, Franklin Gothic, ALL CAPS, or uncommon fonts Official letterhead and/or logo as supplied by University Relations Free from grammatical and spelling errors (proofread and use spell check) Avoid using acronyms unless explained in the correspondence. 5
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By Whitney Matheson, USA TODAY
Thousands of gamers, TV and movie fans, comics enthusiasts and costumed characters collided at New York Comic-Con. USA TODAY recaps the highlights.
About Bale's blowup
McG, director of the upcoming Terminator Salvation, addressed talk of Christian Bale's highly publicized outburst on the set, which recently leaked online.
POP CANDY: Talk about Comic-Con, 'The Office,' 'Lost'
"The film set is a very passionate place, and it happens," he said.
The director even went so far as to call Bale's cellphone from the stage. Though the actor's wife answered instead, the crowd cheered in support for the actor.
"People are making a big deal about how crazy he sounded on the recording, but I think there's a level of sympathy for him, too," said attendee Yemisi Aina from Philadelphia. "It sounds like he was partially in character when he had that big blowup. So in a way I think people understand."
Welcome to 'Dollhouse'
Joss Whedon screened footage from the first episode of Dollhouse, premiering Friday.
"I'm such a bitter, sad man, and this is my bitter, sad show. Welcome to it!" he joked about the Fox drama, which stars Eliza Dushku as a woman whose personality changes each week.
He added: "Every episode for (Dushku) is a pilot. It's hard because you have to create these worlds and make them matter. Your lead is also a guest star."
'Pilgrim' progresses
Fans lined up to meet Bryan Lee O'Malley, creator of Oni Press' popular series Scott Pilgrim. O'Malley signed copies of the just-published fifth book and fielded questions about the Pilgrim movie, which is being directed by Edgar Wright and will star Michael Cera. Slated for a 2010 release, the film starts shooting in April.
"I'm as involved as possible," O'Malley said of the adaptation. "I feel like I've had a positive influence on (the filmmakers) overall."
O'Malley's take on his growing number of fans: "I'm really lucky to have such a positive response. It's been solid wall-to-wall signings. … One stayed up until 6 a.m. reading the book."
Of 'Chuck' and Barack
At the Chuck panel, fans got a sneak peek of upcoming episodes, including Scott Bakula's guest arc as Chuck's father and appearances by Chevy Chase. Creator Josh Schwartz said secret agent Chuck Bartowski will "have his first kill" and mentioned how the NBC show had been pre-empted because of speeches by President Obama.
"Clearly, Obama's first plan was to destroy Chuck," he said.
'Torchwood' trilogy
Actress Eve Myles and director Euros Lyn discussed the third season of Torchwood, airing later this year on BBC America. Fans saw footage and got more details about the five-episode run, dubbed "Children of Earth."
Said Myles: "We have done 26 stand-alone episodes, and I always feel the stories that last two or three episodes — they are my favorite stories. I just think they are just stronger, there's more drama. Having these five episodes with one big epic story is extraordinary. I'm so proud of it."
Guidelines: You share in the USA TODAY community, so please keep your comments smart and civil. Don't attack other readers personally, and keep your language decent. Use the "Report Abuse" button to make a difference. Read more.


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'82 l28et (originally from 280zx turbo) Miles unknown, salvage yard graded it "grade A"
-palnet smooth bore fuel rail/with adj fpr
-440cc fuel injectors
-walbro 255lph fuel pump
-n42 non egr intake manifold
-skyline r33 water cooled turbo
280zx internally regulated alternator
240sx throttle body
-megasquirt MS1v2.2 standalone ECM
-DIY autotune relay board
-280zx turbo dizzy with HEI ignitor
new wiring harness from the relay board with all weather proof connectors and numbered.
and a '82 borg warner t5
whats the average value? its a complete plug n play swap
Edited by jbenj00, 28 August 2016 - 04:17 AM.


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This site, located at www.kalobios.com is owned by KaloBios Pharmaceuticals, Inc. This privacy policy ("Policy") applies to information you provide on this website. The Policy does not apply to information you may provide through other means, such as through email messages to us or over the telephone. Please read this Policy carefully, and share information with us only if you agree with these terms. Your use of this website is subject not only to this Policy, but also to this site's Terms of Use. By accessing and using our website, and by providing us with your information, you agree to be bound by this Policy.
KaloBios respects the privacy of visitors to our website. KaloBios will collect personally identifiable information, such as your name, e-mail address, or telephone number, but only when you voluntarily submit it to us at our website, such as in conneKaloBioson with an information request form or other voluntary submission forms posted on our website from time to time.
Your personally identifiable information will be used for the purposes for which you supplied it to us. KaloBios and/or third parties with whom KaloBios contracts may use your personally identifiable information to comply with your request for information or services. From time to time, KaloBios may refer to the submitted information to better understand your needs and how we can improve our products and services. We may also use that information to contact you; however, you will have the option to opt-out at anytime. KaloBios will not sell, trade or rent your personally identifiable information to any outside organization for the outside organization's own use without your consent; however, KaloBios may share your personally identifiable information with its affiliates, partners, and other limited and carefully screened third parties, and where KaloBios reasonably believes that such disclosure is required by law. In the unlikely event that KaloBios sells all or part of its business, KaloBios may sell its customer database with that business, which may include your personally identifiable information.
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Former Socceroos great Mark Bosnich believes South Korea can avoid another toffee treatment from its fans and break the country's 55-year Asian Cup drought.
The star-studded South Korean team – featuring Bayer Leverkusen dynamo Son Heung-min and Swansea star Ki Sung-yueng – kicks off its tournament against Oman at Canberra Stadium on Saturday.
Both sides trained behind closed doors in the national capital on Thursday as they ramped up preparations for their opening game of the tournament.
South Korea is the third highest-ranked Asian country behind Iran and Japan.
It will pose the greatest threat to the Socceroos in group A and is rightly considered one of the favourites to take out the title.
There will be plenty of pressure on South Korea to perform after players were pelted with toffees when they returned to Seoul after last year's disappointing World Cup, picking up just a single point.
Bosnich believes toffees – a traditional South Korean insult – won't be needed if the team can live up to its potential.
"They're the real deal, they can definitely win it," he said.
"They didn't perform how they would've wanted to at the World Cup, but at this competition they will know they have a lot to prove.
"Their midfield is their engine room in more ways than one.
"Their creativity comes from there, the control of the game comes from there and their best players are from there, so that's going to be huge.
"It'll be interesting to see when they play Australia especially because we like to keep possession and so will they."
South Korea will need to shake off the demons of not having won the Asian Cup since 1960, despite regularly representing the region at the World Cup.
"I believe that will work in their favour," Bosnich said.
"They had a disappointing World Cup, but they weren't the only team from Asia to do that.
"The time is right for them, they're primed and they've got some very good players."
Only five players in the South Korean squad play their club football in their domestic league, with the rest either in Europe, Asia or the Middle East.
Bosnich watched South Korea train in Sydney last week and was impressed with the squad's condition.
"They look in great physical shape," Bosnich said.
"They looked like machines in terms of their fitness and their physiques.
"That's really going to help them in the hot conditions."


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Following a number of individual gorilla dispersals from Nkuringo family, a search for their whereabouts was launched in early 2012. It was discovered that one of the former Silverbacks of Nkuringo family, SB 'Bahati' who had dispersed earlier was leading a parallel family. Some of the members in this family were former members of the Nkuringo family among other non-habituated members. What started as a follow-up exercise later led to close monitoring of the behavior of the parallel family. The group was later habituated and named 'Bushaho' after the topo-name of the locality where the group forages most. Bushaho family is still headed by Bahati and is found in Nkuringo tourism sector of Bwindi Impenetrable national park. Bushaho family is composed of 8 individuals; 1 silverback, 1 blackback, 3 adult females, 1 sub-adult, 1 juvenile, and 1 infant.
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Dylan Ryder gets a work out
Added: Friday, June 08, 2012
Loading Dylan Ryder gets a work out Video
Dylan Ryder gets a work out
Dylan wants to take her workout to the next level. She knows that she needs a little help and who better to give it to her. She bounces on his cock and works her abs at the same time. The ball makes the scene extra hot! Your gonna need to hit the shower after this workout!


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UK Dating
Hi Could you please delete my profile and your site has worked for me i've been in a relationship with someone i met off here... more..
Other UK Dating Group Sites
Wedding bells for Avril LavignePosted on: August 22, 2012 11:21:21
Avril Lavigne has confirmed rumours that she is engaged to Chad Kroeger, frontman of chart-topping rock band Nickelback.
The Canadian pair have been dating for just six months and decided to keep the relationship as quiet as possible, but have now gone public with news of their engagement.
They are believed to have hit it off during recording sessions for Lavigne's forthcoming fifth studio album earlier this year.
Her representative told People magazine: "A romantic relationship blossomed as they spent time writing together."
A family source added: "He makes her so happy. Both of their families could not be more excited."
At 37, Kroeger is ten years older than Lavigne. It will be the How You Remind Me rocker's first marriage, while Lavigne was previously wed to Deryck Whibley of Sum 41.
Her most recent relationship before Kroeger was with American reality TV star Brody Jenner, but the pair split up in January 2012 after nearly two years together.
Looking to cure a lonely heart? Try online dating!
Related Online Dating News
Hong Kong Phil boss "dreams of working with Jackie Chan"Posted on: April 17, 2014 16:26:26
The musical director of one of Asia rsquo s most well-known orchestras dreams of bringing in some unorthodox talent to perform with his musicians Speaking to the South China Morning...
(read more)
Lee Ryan and Casey Batchelor steam up the CBB housePosted on: January 6, 2014 17:25:01
They may have been shackled together when they entered the house but Lee Ryan and Casey Batchelor have done anything but drift apart since they were set free In fact...
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The online dating racePosted on: January 6, 2014 16:22:05
New research has revealed how likely single people are to get a message from an online dating site throughout According to MailOnline age matters more to men than women as...
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Sweethearts get engaged after failures on reality TVPosted on: January 3, 2014 19:02:42
When Danielle Cornwall-Nash appeared on ITV s prime time dating show Take Me Out last year she hoped that she would find a new partner and maybe even a new...
(read more)
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text: Korean girl threw newborn 6F motel ASAP! Adjust content blocking eatkimchi next random Comment Top NextComment Korean girl threw newborn 6F motel ASAP give birth Korean teenage girl who kept her pregnancy hidden from her new boyfriend threw newborn baby out of window after giving birth in 6th floor motel in Busan, South Korea, on 14th January, 2014. A teenage girl who gave birth in a motel bathroom threw her newborn baby boy out of window. By Abandoning newborn baby boy threw out of the motel window, a teenage girl was caught by police on suspicion of killing her own baby. On 16th January, Busan Northern police station said that they investigating 17-year-old teenage girl for alleged killing and murder her baby by throwing it through the motel window right after the birth. According to police, the teenage girl gave birth of a boy in the 6th floor of a motel in Buk-Gu, Busan, at 5:00 AM and threw the baby out of motel window to death of hypo-temperature in winter. The thrown baby was fallen on the top of the motel parking lot tent and dead in winter cold wave. At 8:20 PM on 13th January, the teenage girl booked the motel with her 19-year-old new boyfriend then she gave birth to a baby alone in the bathroom. During police investigation the teenage girl stated that she told her boyfriend "I have a stomach ache." and ask him to buy some medicines in four times. During her boyfriend is out to go to pharmacy she gave birth alone. She was afraid of abandoned by her new boyfriend if he knew that she gave birth of other guy's baby and she told a lie to him. The teenage girl have worked in a convenience store part-time job after dropping out of high school, and she pregnant while she hung out 17-year-old ex-boyfriend in April last year The current health of the teenage girl is not so well and she receives medical treatment under police investigation. The police said that her 19-year-old new boyfriend did not know about it and did not an accomplice till now. next Tags: baby throwing | parachute baby | korean baby | korean style +7 Views: 2181 Submitted: 07/04/2014 Facebook Twitter Google+ Tumblr Pinterest


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Thanks for visiting my devianArt page.
I'm still a beginner with photography and manipulation.
At the end of november I did a training course in Second Life at Gimpsters. I never did anything with Gimp so all was completely new to me.
The course was focused on making textures for second life.
Thanks to this course I started to do also different things with it and learned to work with photoshop also. I now use both.
I don't have a special style, simply because I'm still learning.
Anyway I hope there is some material anybody like or can use.
And because I'm still learning....feedback is always welcome.


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Is He Good?Edit
The Easter Bunny is a powerful ally of Jesus and goes around giving kids chocolate on Easter. Jesus took this position after years of reflecting on the effects blood on a door post might have on children.
Originally worshiped by Democrats as an object of Spring fertility, the bunny was idolized by early tree huggers and druids for its ability to spawn young rapidly. However, as it was realized that idealizing great numbers of children in American families is not necessarily a good thing (since American children experience an enormous sense of entitlement, intending to market their parents and grandparents as soylent green) the bunny's fertility role was re-focused to "egg hiding", and the finding of those eggs considered a special achievement by approving adults.
Is He Bad?Edit
With a modern market supervised by the Energizer Bunny, the Easter Bunny has been transformed from a creature that delivers masses of "chocolate" droppings to one who dollips in various flavors. These attractive grape, cherry, green apple, strawberry, lime, lemon, and white (an un-flavor) balls are known for gassing a kid up and keep 'em going for hours.


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I've gotten my papers off to the lawyer and I am waiting for the settlement agreement draft to be returned to me. The day when I actually tell my husband that I want a divorce is fast approaching. I do know that I plan to tell him while he is away over the phone. (He is living with another woman where he is working. He doesn't know that I know.) I'm not sure what to say. I plan to call him immediately after the papers are served. I'm worried if I tell him before he will try to dodge out on the server.
Anyhow - what did you say? How did it go? What would you do differently? What was the response?
Any advice or thoughts you have would be most appreciated. I expect/hope to be able to act no later than mid-June.
I feel very angry with him over what he has done to our family and his remarkably POOR decision making over the past year. However, I can't see that leading to a productive interaction with him. I'm actually not interested in having a discussion w/ him at all, though I will probably have to.
Nah, you don't have to engage over it. And don't tell him you WANT a divorce, that treats it like it's still an option. Just file and do what you've got to do, unless you imagine talking with him to actually benefit the outcome WRT custody, etc.
If he's already moved and is cohabitating...I wouldn't think he'd be too surprised. It's just the next logical step. I'd just be calm and practical about it.
My situation was different. But when I told him, he begged me to wait a year before filing. In the moment, I agreed. But I also said that waiting was contingent on him enlisting because I wasn't going to live like nothing was wrong for the next year. He didn't enlist. I moved out about 6 months later. We filed the following summer. It was about 13 months after our original conversation when our divorce was final. The reason it took so long was because we were trying to sort out our house. When the bank was still sitting on our short-sale offer 6 months later (the buyers were long gone by then) and our realtor contract was up, I just decided to file and get it done. (It's been over a year now since the bank was willing to talk to us. Officially the offer is still under consideration and the file changes owners every time anyone calls. Glad we didn't wait around!!)
Are you separated now? and he is living with someone else? or is it that you are still together and he works out of town and is cheating on you by living with someone else while at work?
If you're already separated, do you already have custody/visitation set up with the kids? I can't see him being surprised that divorce papers show up if you're already separated and have things arranged with the kids. Can you not just let the papers do the talking for you?
If he's cheating and still lives with you and the kids as well as the other woman, and thinks you are happily married, then that situation would likely need to be handled differently.
Oh my God....women are the COWS of PEOPLE!! --Reese, Malcolm in the Middle
just have him served (as you plan to). don't worry about calling him. he'll call you, and he already knows why. he doesn't know that you know, but he knows damn well, and he'll quickly figure out that he's been caught.
i like the point about not saying you *want* a divorce. i'm divorcing you, it's over, you @#$%ed up, don't come home. whatever you need to say to make it clear that this is not negotiable.
You can probably just file and have him served. That will be fairly clear.
Thanks ladies!
Just to clarify: We are not separated. He is working in another state (he is in the military). I found out that he is living with another woman because someone tipped me off, basically. I then read all his texts messages one weekend while he was home, and it was clear what was going on. He still comes home 1-2x a month and wants to play happy married person with me. I do not play along. He has no idea that I know, but I've known since early January. I've just been working all this time getting the lawyer, full time job, childcare, household repairs, etc. lined up. The marriage hasn't been good in many years, but this is the nail in the coffin for me. I would think that if he were attuned AT ALL he would wonder why I've been so cold and distant with him, but he doesn't, and doesn't seem to suspect that I might know what is going on.
Great point about not saying I want a divorce. I can just say I am filing for divorce.
Also good point that he will likely call me once the papers are served. I plan to have him served at his house, not at work. One of my bargaining chips is that because he is in the military he could face UCMJ action if his adultery is brought to the attention of his command. He is pretty high ranking, but I am well connected too with the military, so it is likely to not go well for him and not be ignored by the command. My thinking on calling him was to get a read on his response, since I don't want him to drive up (6 hours) to the house. I'd prefer that he never come back, personally. I will be changing the locks when I serve him.
Also good point that he would hopefully figure out WHY I am filing. You'd think he might already be wondering about such things, but apparently he doesn't. I think he sees himself as invulnervable, or something, since he doesn't even bother to delete his text message record on his phone.
He is scheduled to be back the weekend of Memorial Day and I am hoping that I will have the papers back form the lawyer very shortly after that, and file mid-June. The sooner the better as far as I am concerned. I have to get through that 4 day weekend - YUCK!
Ewww -- can you plan a trip with the kids to visit your family or something? Or would that be too unusual?
Check with a lawyer to see if you can change your locks. I did change mine, but found out I shouldn't have, and then sbx hit me so I got an EPO which meant that I could keep him out of the house.
Oh, and If you haven't worked for a good portion of your marrige do not get a job now!!!!
No matter who is president, I will live life with an open and loving heart, kindness, and tolerance of all good people. I will stand against racism, sexism, and all prejudices!
I was already working. My lawyer actually advised me to get my job up to full time. I also could not survive financially if I wasn't working. So, no choice on that one. I would be completely trapped if I wasn't wrorking and never able to leave. He is so unattuned that he hasn't realized I am working full tiem.
I will ask about the lock changing issue.
Of course, I dont necessarily suggest that approach for everyone
I would have him served and let him contact u if he wants. Theres no reason for u to call him. I wouldnt change the locks without asking your lawyer first.
Steph, DH Jason (1-1-11), DS Owen (10-3-03) and DS Kai (10-13-11)
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Aveda Color Conserve Strengthening Treatment
- 2 reviews See the Breakdown
- Product Info | Add Your Review
Aveda Color Conserve Strengthening Treatment Reviews
Color Conserve YES!!!of all AVEDA products I have tried, I like the Color Conserve the very best. Not only does it keep my color saturated, but also leaves my hair feeling sooo goood, worth every penny! — 9 years, 7 months agoJGinMT | 4 reviews
This review is: Helpful | Not helpful | Inappropriate | 1 of 1 people said helpful
keeps color onhas a nice smell and makes my color stay longer, even with every day hair washing. I also like the fact that is natural. — 9 years, 8 months agocookiepl | 3 reviews
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Retreats & Spiritual life
Campus Ministry programs encourage spiritual and personal growth, whether it is through retreats, Sacramental celebrations or oportunities for prayer, reflection and discussion.
Freshmen Retreat: This one-day retreat for freshmen is led by members of the junior class, who help freshmen reflect on their transition to St. John's and build a strong sense of community.
Sophomore Retreat: This overnight retreat program is guided by seniors who encourage students to reflect on their relationships with themselves, God, and others through large group talks, small group discussions and team building activities.
Senior Retreat: Open to all members of the senior class, this retreat takes place every February. This three-day overnight spiritual retreat, at Craigville Beach Conference Center on Cape Cod, focuses on the upcoming transition from high school to college.
Father/Son Retreat: The father/son relationship is so important that we have organized a weekend retreat specifically in support of fathers and their sons. Fathers and their sons will focus on the passage into manhood, the fears and excitement, and learn that their fathers, and all men, have passed through the gateway. There are be opportunities for dialogue, spirituality, and fun activities that will create memories for a lifetime. In addition to fathers spending time together with their sons, they share stories, rock climbing and whitewater rafting at Moose River Outpost in Jackson, Maine. This trip happens each year in June.
Mother/Son Retreat: This an opportunity for mothers to spend quality time with their son in the Mountains of New Hampshire for a weekend adventure filled with hikes, meaningful talks and lots of bonding time. The retreat is held at an AMC lodge in Crawford Notch, New Hampshire. Students may participate the fall of their sophomore year.
Liturgical Music: Students help plan music for school liturgies; student musicians play and sing during the liturgies.


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|Dimensions (mm)
|not provided
|Weight (carats)
|not provided
This is a beautiful quality 6 star Ruby with reddish purple colours.
We have taken the photo in the sun so you can see how it will look out side.
Hardness 9
Natural -heated
weight 10.50 cts app
Size 11x10 x 8 mm
As with all our stock you may return it for a full refund if not pleased.
Member of the International coloured stone association.
A Ruby is a pink to blood red gemstone, a variety of the mineral corundum. The common red color is caused mainly by the element chromium. Its name comes from ruber, Latin for red. Other varieties of gem-quality corundum are called sapphires.
All natural rubies have imperfections in them, including color impurities and inclusions of rutile needles known as "silk". Gemologists use these needle inclusions found in natural rubies to distinguish them from synthetics, simulants, or substitutes. Usually the rough stone is heated before cutting. Almost all rubies today are treated in some form, with heat treatment being the most common practice. However, rubies that are completely untreated but still of excellent quality command a large premium.
Some rubies show a 3-point or 6-point asterism or star. These rubies are cut into cabochons to display the effect properly. Asterisms are best visible with a single-light source, and move across the stone as the light moves or the stone is rotated. Such effects occur when light is reflected off the silk (the structurally oriented rutile needle. inclusions) in a certain way. This is one example where inclusions increase the value of a gemstone.
Thank you Look forward to the stunning stone you described. Excited too kc'SPINEL' MYSTIC QUARTZ-LARGE OVAL-STUNNING 11.49 CTS [TS557]
Stunning - feel like a dragons watching over me with that 'eye'!!!69.90 CTS FIRE AGATE FROM MEXICO [STS580]
Received with thanks! ☺ Gems look just as good in the flesh.2.48 CTS GREEN SAPPHIRE PARCEL-ACCENT [ST8620]
I received my order right away, I haven't taken it to the jewelers to have it mounted but it looks like its a good quality. Very happy with my purchaseVVS TANZANITE STONE WELL CUT .70 CTS [S5786 ]
The Gemstone Sheriff program allows our members to request an audit on any auction, which is completed by an independent gemologist who assesses the accuracy of the item description and pictures.Request Audit
|Bid Increment
|Starting Bid
|Auction ID
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|23rd Jul 2017 6:02pm PDT
|25th Jul 2017 6:00pm PDT
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|10 Days
|Standard Shipping
|21 Days
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Every kid needs a great backpack for school and Type 1 Diabetes kids need cool options to carry supplies! Parents want a good sturdy bag that doesn't cost an arm and a leg. This collection of bags have been recommended by many Type 1 families. I am recommending them since they are under $20!
Whether your Type 1 Diabetic is a boy or a girl I am sure that you will be able to find a suitable bag to help them carry their supplies during school. Many of these bags have lots of extra pockets which make carrying supplies more organized and accessible.


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Updating Your Look? Rent Furniture & Appliances In Magnolia, AR
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The Barrow Lands Bards
Mel. White
Smashwords Edition
Copyright 2011
All Rights Reserved
Smashwords Edition, License Notes.
Thank you for downloading this eBook. You are welcome to make copies of it to read on your own personal devices (computers, phones, etc.) It may NOT be reproduced, copied or distributed. If you enjoyed this book, please return to Smashwords.com to discover other authors – and to watch for new books from me.
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You can follow me on Twitter (Foxraven)
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EliotStamp Photographer
Aurora KennedyModel Female Portland, Oregon, US
My MM URL: http://www.modelmayhem.com/akennedypdx
Mayhem # 2981939
About MeI'm 22 years old and a cosmetology student in Portland, Oregon. For years I've been hearing from countless people that I should model, so here I am! I recently walked in a bikini fashion show and had a blast so I am hoping to definitely do more of that. The photographer for the show said I photograph very easily and I will be working with her soon for portfolio shots, just like I hope to work with you on some awesome photos! I will do bikini but am more interested in fashion, editorial, beauty, and runway. Artsy creative stuff would be fun too! I have a small lip gem that can be removed and 4 pink dermal piercings on my hips that cannot be removed but blend nicely with my skin and can be easily edited out of photos. No tattoos, no plans for more piercings. Will do photo trade and paid gigs.
Have you worked with Aurora Kennedy? Add Credits for Aurora Kennedy! >>
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