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1 Chapter 15 TELECOM PERFORMANCE NETWORK Mr. Watson, come here, I want to see you. First phone call of Alexander Graham Bell, inventor of the telephone (1876) Market Dynamics in Telecom The telecomunications market has gone through a profound transformation. In almost nothing does it resemble the market of 15 or 20 years ago. In many countries, the telecom business did consist of large stateowned (regional) monopolies managing landlines. The business model largely consisted of two sources of income: subscriptions and selling minutes of phone time. In most countries telecoms are now privatized, public companies, listed on the stock exchanges. The shift was needed to encourage competition and to create more efficient organizations, offering better prices for their services. Many telecom companies also acquired other telecoms in other countries, in order to expand their business. Telecoms have experienced a huge growth because of mobile telephony and digital subscriber lines (DSLs). In many countries there are now more mobile phones than inhabitants. The traditional landline business has negative growth, an increasing percentage of customers and households do not have a landline at all anymore. At the same time, new uses for the traditional landline backbone infrastructure 267
2 268 Part IV Implementing the Performance Leadership Framework has emerged, through fixed/mobile convergence, broadband, and local loops. Competition is fierce, from direct competitors but also from unexpected angles, such as financial services firms, i.e., banks, who want to have control over business-critical infrastructure for mobile banking. Another source of competition comes from providers without an infrastructure, who just buy minutes in bulk from established telecoms and sell them at a low price to end consumers; or from cable TV providers and even electricity providers, who also have an infrastructure reaching many households, and through modern technology, offer telecommunication services using their infrastructures. The way for telecoms to survive and to maintain margins is to offer an ever-expanding range of subscription types, ranging from prepaid offers, to a multitude of value packs, including text messaging, data access (Internet), special rates for international calling, and discounts on special phone numbers, all based on different consumer behaviors and life styles. Although it would be in the best interest of consumers for all these subscription types to be comparable, telecoms deliberately differ enough from the competition to make sure consumers cannot choose a provider purely on price. In other words, the margins of telecoms partly exist due to the lack of transparency for their customers. Next to expanding the capabilities of the telecom infrastructures, telecoms also aggressively enter other businesses, to compete with the firms that enter the telecom market. Almost every telecom has invested in being an Internet provider as well. And in the corporate world, telecoms increasingly compete with systems integrators by offering integrated information and communication technology (ICT) services. One of the most interesting areas of expansion is in product and service integration, offering cable TV access as fixed-price packages to customers triple play : Internet, (Internet) telephone, and TV. At the same time, within the various products and services, there is an extreme differentiation with many different types of subscriptions and marketing campaigns. In this hypercompetitive environment, execution must be flawless. In order to manage this complexity and speed of business, telecom organizations need to focus on their internal alignment, even before aligning with their external stakeholders in their performance network. Figure 15.1 shows how the internal performance network of a telecom company that offers triple play is organized into
3 Chapter 15 Telecom Performance Network 269 Figure 15.1 An Example of a Telecom Performance Network Outsourced Activities Core business Sales Planning Operations Billing Retail Website channel Internet Internet Internet Call Center IP Telephony IP Telephony IP Telephony Customer Branded Shops Digital TV Digital TV Digital TV Support business Hardware, software, services providers Helpdesk Internet Helpdesk Telephony Helpdesk Digital TV Integrated billing Marketing separate product divisions. Although the figure looks complex, it is a highly simplified version of reality. Managing Internal Relationships Traditionally, internal relationships in telecoms and in many other divisionally oriented organizations are rather transactional. The style of alignment is often vertical, senior management treating the divisions as a portfolio. However, with the telecom market becoming more integrated and product offerings being combined, horizontal alignment becomes more important. In order to manage the internal performance network, we need to have an understanding of the following: The nature of the relationship between the stakeholders Which level of transparency is needed to be able to collaborate
4 270 Part IV Implementing the Performance Leadership Framework Which reciprocal metrics are needed to manage the relationship The trust between the stakeholders in order to form a single value proposition that focuses on the customer Telecoms have tons of different products, service delivery processes, and associated departments. In offering integrated telecommunication services, the various parts of the organization are highly interdependent. Many departments are involved in installing triple play. The operations departments in the back office need to program the infrastructure, and usually multiple services and service companies are involved, for the basic connection, for ADSLs (asymmetric digital subscriber lines), and for additional telecommunication equipment. This is typically not a single process. Often every department has its own planning process. This makes it hard to coordinate a single installation, since there is a specific order of how an installation needs to take place. The order fulfillment time is negatively affected by such a process. What further complicates the service is that equipment is often sent by yet another department or comes from the hardware vendor of choice, by mail. If the wrong material is sent, or incomplete material has been sent, the service company has to return on another date. The call center needs to be called again for a next appointment. If there is a problem with the installation, each division has its own help desk. This makes taking ownership of a problem (Internet doesn t work) very hard, help desks start referring to each other. For a complete installation, customers have to fill out different forms. In addition to that, there are different billing systems; however, sometimes there is an integrated billing system, overlaying the various product-specific billing systems. All the coordination required makes a triple-play installation very error prone. Often, when confronted with suboptimal overall results, divisions or departments invest in a more added-value relationship with each other. This translates in, for instance, internal account management offering internal customers a single person to coordinate horizontal alignment. Although this will help fix problems, it doesn t solve the issue of a fundamentally disconnected process. It will help further to connect processes by, for instance, swapping planning data between systems. However, there are still multiple systems in place. Service will still not
5 Chapter 15 Telecom Performance Network 271 be fast, right, easy, and cheap. The process also doesn t drive growth, optimize profit, lead to a positive customer opinion, or build trust. Building the Performance Network The only real solution for telecoms to offer good customer service is to define an internal performance network based on joint-value relationships. Within joint-value relationships, there are no internal customers or internal suppliers, just colleagues sharing the same goals and objectives geared toward customer service and needs, instead of their own service level agreements. Colleagues each contribute unique skills and resources to service joint customers. The joint-value relationship defines success in terms of results for the consumer of the service. Within the joint-value relationship, there most likely still are departments and divisions, but they do not each own a part of the process. The involved departments act more as a resource pool in a process-oriented organization. The planning, fulfillment, and billing systems are not connected to the department, but to a certain product group or set of services. Where work needs to be handed over from one department to the next for the process to continue, there should be a focus on the business interface metrics as well. However, most performance indicators should be focused on the results for the joint customers, the consumers. These performance indicators should also be co-owned by the involved departments. Table 15.1 shows an overview of reciprocal performance indicators between divisions of a telecom. The table lists which performance indicators are needed to drive and evaluate the different types of relationships. In the performance networks for insurance and retail, the types of relationships are descriptive. They are all good, as long as the choice for a certain relationship is made explicit. In managing internal relationships within the telecom industry (and other divisionally organized companies), the relationship style is normative. Transactional relationships lead to dysfunctional behavior and local optimizations; a jointvalue relationship is needed to optimize the overall process. This is also the reason why the added-value relationship is missing in Table The performance indicators in a joint-value relationship are co-owned between the two departments that are interfacing.
6 272 Part IV Implementing the Performance Leadership Framework Table 15.1 Reciprocal Performance Metrics in the Telecom Performance Network Fast Right Cheap Easy Profit Growth Opinion Transactional Relationship Joint-Value Relationship Receiving Department Requirements Average time per process within department Turnaround time for queries and crossdomain processes Internal service level agreement Data quality TCO department benchmark On budget Function points per departmental process Time order-to-fulfillment customer process Average waiting time between departments Time to market Time to decision-making process % right first time overall products and services (external) % perfect handover (internal) Days-sales-outstanding Overall process TCO Competitive comparison Cost from a customer perspective Function points for overall customer process Crossover resources (capital, staff, material, use of facilities, information exchange) Supplying Department Requirements Positive result internal charging cost budget Growth of department Growth of budget Annual internal customer satisfaction survey Joint profit, based on sales to consumers Revenue growth of integrated products and services External customer satisfaction Continuous internal feedback Trust Not measured # customer referrals Growth triple play (#, $) Brand trust, brand preference TCO = total cost of ownership The table lists stakeholder contributions and requirements based on the performance prism (discussed in Chapter 12), connecting both internal and outsourced functions involved in the triple-play installation process.
7 Chapter 15 Telecom Performance Network 273 In transactional internal relationships, internal coordination, or horizontal alignment, is usually done using service level agreements (SLAs). SLAs often trigger transactional behavior, and tend to focus on costs. Cost savings on a departmental and divisional level are usually achieved by optimizing economies of scale in one s own process, instead of alignment of the overall process. Also, SLAs tend to be defined in terms of the department s own processes, or the internal customer s processes, instead of the real customer s (the consumer s) results. Information exchange is often very transactional of nature, such as planning details or many kinds of internal charging. Although the results for each department may look acceptable or even good, the results in terms of customer satisfaction may not be good. In general, performance indicators should not focus on department processes, but on customer processes, such as concept-to-market, lead-to-cash, and trouble-to-resolve processes. To measure the speed of the processes ( fast ), performance indicators should shift from optimizing the planning for their own department to overall installation speed. Optimization per department leads to large batches of repetitive work or single activities, to get efficiencies of scale. This means, however, that each individual installation must wait until a complete activity batch is finished, before the installation moves to the next process step. The average time from order to fulfillment will be much longer than needed, due to long waiting times between steps. On the managerial and coordination level, speed on a transactional basis is measured by the turnaround time for every query that comes in. As important as it is, success comes from a more strategic perspective: a shorter time-to-market, and swift cross-domain decision-making processes. On the transactional level, quality is measured based on the output of the department. Service level agreements are put in place to provide transparency to other departments. Process data quality is important to create valid reports. Within a joint-value relationship, all this is of secondary importance. The key metric is which percentage of installations is done right first time, sometimes also referred to as the once and done rate. No errors, no need to come back. Internally, the coordination between departments can be improved by tracking the quality of handover moments, how many mistakes are
8 274 Part IV Implementing the Performance Leadership Framework made handing over work from one department to the other. A very tangible way of measuring the result of high (or low) quality, is tracking the days-sales-outstanding, the amount of time it takes the customer to pay the invoice. If mistakes are made or processes take too long, the customer will not (and should not be forced to) pay. This information is not only vital for the finance department, but for all departments involved in the process, including planning. To manage cost within a transactional relationship, the only thing you can do is manage departmental budgets. And once in a while the specific process undergoes an external benchmark. Within a more collaborative, joint-value process, cost-effectiveness is measured by an overall total cost of owner ship (TCO). A competitive comparison on cost, price, and margin (estimated if there is no precise public information) has more meaning than in internal budget variance analysis. The bottom line, however, is cost from the customer perspective. Local optimizations may lead to various service organizations visiting customers, each performing their own installation process for a specific product or service. However, the customer must be home multiple times, and may even be faced with multiple charges for at-home visits. Although this represents revenue for each product division, the key question is if this revenue is healthy, as it represents unneeded costs for the customer. An operationally excellent triple-play installation process minimizes the customer cost. Function-point analysis is a technique used in IT application development as well as in the automotive industry. Every activity (programming in IT, or assembly in automotive) is evaluated on its complexity and is tagged with a number of function points. The higher the complexity, the more points. Telecoms would do good to perform such analysis on complex installation processes as well, to better manage the ease of doing business. It helps to identify local optimizations, and design overall processes with lower complexity. On the managerial level, in joint-value relationships, the ease of collaboration could be measured by tracking to which extent resources such as capital, staff, materials, facilities, and information are shared and reallocated dynamically between the various departments. In many organizations, finance professionals frown on double counting outcomes. However, in a joint-value relationship, all involved
9 Chapter 15 Telecom Performance Network 275 parties should be recognized for the results that are being generated, such as revenue, profit, and growth. With even a single party missing in the process, the results wouldn t be what they are. Even if it is possible to break down revenue or profit by department, division or function, this should not be attempted. Departments should be recognized for the full result that was achieved by all parties involved, in order to drive the right behavior, which is seeking ways to optimize the overall process. When outcomes are broken down by department, the usual suboptimization will start to appear again. In transactional relationships, customer satisfaction surveys are often a once-in-a-while activity, typically reactive after informal feedback becomes hard to ignore. Projects are started to improve satisfaction, and business returns to normal. However, a transactional focus on managing the department doesn t invite managers to continuously mind customer satisfaction. Yet, this information should be continuous and driven down to the people on the work floor who interact with customers every day. External customer satisfaction surveys should be a continuous process. Within internal joint-value relationships, an internal customer satisfaction survey is not even needed. As the management teams between divisions collaborate all the time, there is a continuous stream of feedback. Trust is usually not even relevant in transactional relationships; there is a focus on doing transactions only, not on recurring business within the organization. This is hard to understand, as departments need to work with each other every single day. However, with vertical alignment, only reporting up, there is simply not much horizontal dialogue. Trust by customers is bound to be not very high if all departments work in isolation and cannot commit to a certain customer result. The best way of measuring trust, and providing that feedback to all departments, is to measure customer referrals. If customers are happy with the service, then they feel comfortable endorsing the company to their friends (the so-called net-promoter score); this is the true measure of success. In order to reach flawless execution in a complex and fast-moving environment, joint-value relationships are required. Performance indicators focus on external results and on internal collaboration. In order to build trust, right first time, order to fulfillment time, and customer
10 276 Part IV Implementing the Performance Leadership Framework Figure 15.2 Key Performance Indicators for Triple-Play Installations in Telecom Faster Order to Fulfillment Right First Time Customer Cost Better Cheaper cost are crucial and key differentiators in a hypercompetitive market (see Figure 15.2). Within the three performance indicators in Figure 15.2, the most important driver of trust is the right-first-time percentage, how many installations succeed without any mistakes. Although each department may independently achieve its service level of, say 95 percent, a combination of that service level across five departments leads to an overall score of not more than 77 percent (0.95 to the power of 5). And if only one department scores 60 percent for one month, the overall result immediately drops dramatically to 48 percent. This leads to more rework and more delays, negatively affecting the second crucial performance indicator: order fulfillment time. This is the time that it takes between a customer ordering the service and its being operational at the customer s address. Also, the need for several service people drives the cost of the service up. Every set of balanced performance indicators tracks cost, quality, and time, and a disconnected process makes a telecom score bad on all three.
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text:
Feedback wanted on this photo. Is railing in background a distraction?
Yes, it is distracting, along with the path at the back.
Learn from it and try to become more aware of the background next time.
A formal portrait is under your control, so you should do better next time.
As a candid capture of a tender moment, this portrait should be enjoyed as it is.
I think the one where the edges have been softened and dissolved away best preserves the moment without the distracting lines.
It might be a little distracting, but it also makes the girl look younger, like she barely reaches up to the railing. In that way it adds to the photo. It really is a very nice photo.
To my the b&w is very good, with the vignetting focusing on your daughter (granddaughter?)
I do not find the bar very distracting in that pic. Quite the contrary actually, but somehow it is more dominant with its different color, making it more pronounced in the first color picture.
Best Regards
EquusStorm wrote:
Thanks for the tip Mike. I don't have Photoshop, only Picasa.
That makes my suggestion a moot point because in Photoshop you can remove unwanted details and do a lot of selective editing. I don't like version two - the crop - because it doesn't flatter the subject. It is too dark, has a color cast and it is too soft. The black and white version is nice but the child's eyes and cute freckles get lost and the vignette, in my opinion, is too strong. For me, the original image is the best one of the three and the railing does not detract that much. You captured a candid moment and an interesting expression and to let the moment pass because all things were not "perfect" would have been a shame. Enjoy the photo - it's a good one!
Thank you for your comment!
Thank you for your perspective.
Thank you for your comments. I like the b&w one also. The photo was a candid, unplanned
shot. I was looking at her face, not particularly at the background at the time. Children
move fast and I grabbed the shot while I could. The background color is what it is. In b&w,
the background color is moot.
The railing seems very nice to me. It crosses where the deepest shadow of her curls are, slight diagonal from left upper to right lower.
I have the sense that the rail transfixes her and holds that thoughtful distant pose.
I like your observation . . thank you.
It's a very effective image and communicates well I think. I like the original but think the black and white is interesting in and of itself and it also retains the interesting (for me) black horizontal element while minimizing the vertical white slats that I found a little distracting. It also helps a lot with the path in the background. I worked with children for 25 years and appreciate the reflective capture. Really nice work.
Thank you so much for your reply. It's especially nice to hear from someone who's worked
with children, and I like that you understand moment in time I captured with this child.
Reflective. That's a good word for it. I appreciate the compliment too.
G3User wrote:
It looks bad. Why is it that people think a yellow instagram tint will save a boring photo? I just don't get it.
I can't understand why so few comments have pointed out how underexposed it is.. [???]
I mean, the railing isn't great, the colour isn't terrific, composition is too tight on the right....
.... but the underexposure is by far the worst thing... [???] (shrugs)
"Ahh... But the thing is, these guys were no ORDINARY time travellers!"
EquusStorm wrote:
Thanks for your feedback. I don't see the yellow tone on my monitor.
Presumably your monitor is too bright, as well.
Most monitors intended for office use are delivered very bright, and very blue. Your picture editing on a monitor is such condition would account for your picture appearing dark, and YELLOW. It is to be expected that all your edited pictures will show the same problem, to some degree.... [??]
Monitors need calibrating before being used for evaluating pictures.
"Ahh... But the thing is, these guys were no ORDINARY time travellers!"
a quick ps edit for you to see if you like it more without the railing
I like that . . without the railing. What software did you use?
Generally on these matters when one needs to ask, the answer is not the one they're hoping to hear.
I used Photoshop
I like the first one best
Thank you. It's the most natural.
Not only is the rail distracting, it also runs through the head, and so does the path, you also chopped a bit off the top of her head. You're looking down on her, it's better to get down to eye level and look eye to eye. The white balance is not correct so the skin tones are greenish. It's better to frame people looking into the frame, ie the back of their head is closer to the edge of the frame than the front. Remember the rule of thirds too.
On the other hand this is a great shot, a bit cramped but skin tones are better, rule of thirds, looking into the frame ,nothing running through the head.
EquusStorm wrote:
Thank you. She is very photogenic. I'm posting one of her smiling too.
|Nectar Dancing by Lensmate
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from - Gen X - (In Full Colours+ Border)

subset: commoncrawl


text:
HOUSTON – When Will Bruin left with an ankle at halftime of the Houston Dynamo's match Sunday against the Seattle Sounders, it was a stark reminder of their lack of depth at that position.
And Bruin's absence showed, with the Dynamo going down in a 2-0 defeat following a strong first half that ended scoreless.
Bruin, the Dynamo's leading scorer with eight goals, was nowhere to be found in the club's training session Tuesday, their first gathering since Sunday's match in what was mostly just a regeneration for the starters. But luckily for Houston, head coach Dominic Kinnear said Bruin's injury isn't serious.
"He hurt his ankle a little bit," Kinnear said. "I don't think it's long-term; he's up and walking."
Bruin suffered the injury striking a ball midway through the first half. After hitting the shot that was blocked by Djimi Traore, he immediately went down but was able to finish the final 21 minutes of the half before leaving for Jason Johnson.
Getting Bruin back sooner rather than later will be a blessing for the Dynamo. With Bruin in the fold the club only has four healthy forwards. He's partnered with Giles Barnes for a majority of the season, while Johnson and Omar Cummings, who did not make the 18-man game-day roster Sunday, have provided relief.
The injury, plus other issues, have prompted talk of the Dynamo's ability to utilize the time before the Sept. 15 roster freeze to add to their quiver. While the ability to transfer players has come and gone, the Dynamo could still add players through trade or by signing free agents.
- Get the latest Dynamo news at HoustonDynamo.com
But forward isn't the only position of need. Kinnear has said in the past the club, who have allowed a league worst 42 goals in 22 games, could continue to look at the backline, namely center back.
Currently they have defender Marc Zoro on trial. The 30-year-old has made 22 appearances for the Ivory Coast national team and has spent time in Italy, Portugal and most recently in Greece with OFI Crete. Zoro picked up an injury in training last week, but his presence could be a sign of the club looking to add, especially if the injury bug returns.
"We looked at [Zoro's] video and it looked good but he's not been able to show too much because of his injury," Kinnear said. "… You're never done. You're trying to do something whether it's trades or something from outside the country. Until the trade deadline is over, we'll keep trying to do something."
Darrell Lovell covers the Houston Dynamo for MLSsoccer.com.


text:
This collection has already proved to be a good thing for many people. If you want to be one of them, this is the best site that you could have visited. There is no need to rush with anything while browsing through these photos – can you already see something for yourself or do you need more time?
Really liking these bookshelf desks
Corner Desk: Ameriwood Computer Desk With Shelves White (029986935823) Calling all storage lovers: the ameriwood computer desk with shelves white should tickle your fancy with the 12 storage cubbies. It has plenty of space to store craft supplies, paper,
Corner Desk in White
This corner desk in white finish brings the ideal mix of style and utility to your household, letting you enjoy a spacious workstation that will offer ample space for keeping a laptop or paper works.
idea for office, I like the full wall bookcase for organizing with a small side desk built in
Found on via Tumblr
Open storage with natural organizers (wicker baskets, linen & flax boxes) - I will need to store a lot of packaging materials (like CDs & mailing envelopes), as well as swatches and samples
Super organized desk - want this in my kitchen Just needs a chair with a back on it ....
iMac computer desk - IKEA Hackers - IKEA Hackers
Corner desk
Classic Ikea Storage Ideas Shiny Drum Pendant Light Compact White Bookcase Small Rattan Baskets Cool Wall Lights
Hollow Corner Desk - love for kids room with little space
rosy bedroom ♡
Another narrow desk example. With narrow legs.
Google Afbeeldingen resultaat voor
bohemian norway
Don't mix your work with your personal life. If you decide to work from home, you should pick a spot that you don't need to use for anything else. Ideally, you should have a separate room for this. Other added purposes will only distract you from your
Liverpool Computer Corner Desk in White
Efficient Computer Corner Desk in White Finish, perfect for children's rooms, offices, and studies. With a convenient keyboard tray, a cord management, and 1 spacious storage shelf, the desk offers all you need for your work to be easier and better organized.
My Grandma's old 1898 house had at least 3 huge closets about 8'-10' long and about 4' wide. This would be perfect idea for a space like that!
Walk-in-pantry with counter space for appliances (not vases, LOL) ... baskets on shelves. Add pull out shelves, no ugly fluorescent lights.
Home office with the String Shelf via The Design Chaser.
adore this whit on white office, now if they'd only move that huge beam i KNOW i would kill myself on....
I WANT this home office! I've fallen in love with white wainscoting & dark wood floors. So beautiful! Thank you Miss Mustard Seed for this great idea!
This would be perfect if it were Dark wood and someone could either buy it for me or make it... :) Can't afford that. Any takers? Stay organized with this white corner desk. A bookshelf design and optional left or right set up finish this
Danish appartment, photographs by Peter Kragballe, styling by Camilla Tange
small desk with file next to it
Lovely, bright work space with ample storage via Amber Interior Design
This could be my dream home office. Love the color palette, the rug, the heavy vintage desk, the windows, the drapes. Oh, my.
best of black & white via elle decor / sfgirlbybay
21 Ways to Organize Your Home Office|Trying to carve out a neat space of your own? Find inspiration in these photos.
perfectly accessorized work space by ashe + leandro
Grey and Scout: Chic office design with white sawhorse desk paired with Ikea Tobias Chair. White desk ...
Navy Blue Office - with floor to ceiling bookshelves, round rug, & a desk in the middle of the room.
"Great Window seat for a bedroom for a teen girl" Liking the seating space and desk. pink and orange? cut but too hard to keep up with. not a very movable color scheme
Idea for home office with picture frames and shelf Ribba by Ikea + table Bjursta by Ikea + Eames Plastic Side Chair by Vitra
kind of a cute work space with inexpensive file cabinets and plywood to form desks and shelves above
the power of white, love the clean lines of this look, this is where I want my studio to get eventually
i want to paint the office white and white shelves with different black frames for my photographs!! hurry up spring/summer!
small work corner / string furniture
Suzie: EM Design Interiors - Sweet girl's bedroom with pale pink walls paint color, built-in ...
I have this desk! I really like: the white shelf above with art, the flower pots, and the blue drawers.
desire to inspire - - Poetry
Cool Young Teenager's Room Designs : Feminine Design for Teens Room with Pink and Gray Decorations
Living room with different angles and lines - via
Micke Desk, White,
I like the floating shelves with wallpaper behind them. I also like how the desk fits into the corner. This would work well in 302.
would look perfect with a cream colored chair in my bedroom :) TMS Corner Wood Writing Desk in Black - 23607BLK
Design Styles, Decorating Ideas | Minimalist Working Desks from Pianca
Smaller scaled down desk with taller desk all from Ana White Mz Fabulous!
Corner Desk With Hutch Office Computer Storage Drawer File Cabinet Shelf White #Bush #Contemporary
My favorite one. You have the massive gorgeous library and the work station placed right infront of the breathtaking view. Right where it should be. Beautiful and Inspiring Workstations


text:
In an effort to continue to defy logic and once again prove that he has little to no football sense at all, Dan Snyder, owner of the Washington Redskins, fired both his offensive and defensive coordinators. Al Saunders and Gregg Williams both had time remaining on their contracts. This move comes as a surprise because the 'Skins are currently in the hunt for a head coach after Hall of Fame head coach Joe Gibbs retired just after the 2007 season ended.
The Washington Redskins have been in the news all week, while going through the interview process for a head coach. Dan Snyder has interviewed six coaches at this point, and he will continue the process after the Super Bowl is over. The interesting twist in this plot has to be the fact that Snyder insisted that consistency was the goal of the organization after Gibbs resigned. If that were the case then the odds on favorite for his successor would have been Gregg Williams who has both the fan and the player's endorsement.
In the upcoming weeks, it will be interesting to see which way the Redskins go in making a decision for the off-season. The one thing that you can be certain about is Dan Snyder will not allow the Redskins to drift too far from the front page even if there is that pesky Super Bowl as a distraction.


text:
022 - Bridge Magazine - Stroke edition (2017). Bridge is the twice yearly magazine produced by Synapse, who are dedicated to improving the quality of life of people living with and affected by brain injury.
This report and research, undertaken by Rosemary and Deborah, presents a summary of the key issues surrounding the complex relationship between brain injury and family violence in Australia, and outlines the Brain Injury Association of Tasmania's (BIAT) position statement on family violence and brain injury.
The Interim Report from BIAT, around the work of the Community Liaison Officer (CLO). The role of the Community Liaison Officer is to provide support to family and carers...
The Moving Ahead Centre of Research Excellence (CRE) in Brain Recovery is the first centre worldwide to take a multidisciplinary, multisite approach to addressing the rehabilitation of individuals following TBI.


text:
5 Biblical lessons from a humble pencil
Titus 2:7-8
Everything we do in life will always leave a mark
Romans 8:28
You can always correct the mistakes you make (just turn the pencil around)
Proverbs 3:5-6
To be the best you can be, you must allow youself to be held and guided by the hand that holds you
Romans 8:11
What is important is what is on the inside of you and not what is on the outside
John 15:2
In life you will undergo painful sharpening which will make you better at what you do
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USBC Sermon
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Bedroom. Monday , January 16th , 2017 - 14:14:16 PM
Quote from Bedroom Bench for Large Bedroom to Getting Stylish Looks :
Though it's not a must have item, but many people use a bedroom bench, especially for their master bedroom. The bench is perfect to fill the empty space in the bedroom, but it won't make it look too crowded. There are so many colors and designs available too to match and beautify the look in your bedroom. The bench can also be your additional seat and storage space that can be useful. Here, you can see some examples of the amazing bedrooms with the benches.
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text:
Yogo Towers was wholly devoted to their shugenja dojo, and Shiro Yogo served as the home of the Yogo family and the center of their administrative duties. It was in the towers the young Yogo first came to grips with magic, and the Yogo masters constantly sought to break their ancient Curse. [1]
Appearance Edit
The building was made resembling spires which gained its fame through the Empire. It was located near the Lion lands. [2] It housed the Chamber of Curses, where tainted materials were investigated by scholars who reasearched how to break the Yogo Curse, under the careful watch of the Kuroiban. [3]
Founding Edit
In 1123 the Towers were built as a military outpost for the Imperial Legions that occupied the Scorpion lands following their failed coup. When nearly two entire Legions were killed by the smoke from the burning Shosuro Gardens, the towers were aboandoned. [4]
12th century Edit
The Yogo Towers were among the few such buildings that survived both the Clan War and the Scorpion's banishment across the Burning Sands. [4]
Known Masters of the Towers Edit
External Links Edit
- The Towers of the Yogo (Honor Bound)
The sources relating to this article are in conflict with each other.
|Secrets of the Scorpion page 65 claims the Towers were built in 1123, to serve as a military outpost for the Imperial forces that occupied the Scorpion lands following their failed coup. It is possible that Bloodspeaker mistakenly named Yogo Towers instead Shiro Yogo, home of the daimyo who was killed.
|This Scorpion Clan related article is a stub. That means that it has been started, but is incomplete. You can help by adding to the information here.


text:
Heavy Gear: The Dragon's Shadow
This vibrantly computer animated series (based on the video game) takes place on the planet Terra Nova. Here, teams meet in an arena to pilot massive machines and play out complex and violent war games. Young Marcus Rover's dream comes true when he is accepted into the Shadow Dragons as a Gear pilot. He finds himself up against difficult odds, however, when he ends up in the Heavy Gear Championship against the Northern Vanguard of Justice.
Rent DVDs for only $4.99 a month.
Movie Details
- Director
- Alan Caldwell, Patrick Carroll
- Format
- Ratings
PG-13Pervasive action violence.
Widescreen Anamorphic 1.85:1Subtitles
English, Spanish (Neutral), FrenchClosed captioned
YesLanguage and sound
English: Dolby Digital 5.1, Spanish (Neutral): Dolby Digital 2.0 StereoOther features
Color; interactive menus; scene access; trailers; filmmakers' commentary; technical commentary; conceptual art galleries.
Heavy Gear: The Dragon's ShadowClose
For Parents
Common Sense Note
- Age appropriate
- Not an issue
- Depends on your kid and your family
- Not appropriate for kids of the age most likely to want to see it


text: Hi, Just a quick question? I am looking at buying a 1.8T exhaust for my 2.0 Petrol A4. The Exhaust is from a FWD 1.8T but has a Triptronic Gearbox. Would this matter? ... Also is all I need from the Centre box right back to the twin back boxes? Thanks for your help Shaun


text:
- Details
St 1203, raw
- Description
Article can be custom cut - select your desired dimensions!
Raw steel, cross-shaped holes custom cutting t=15.0/hw=4.0/l=10.0 th = 1.5 mm, 1000 x 2000 mm
As a result of the production process, whole perforated plates always come with one unperforated border (solid metal) which is between 3 and 20 mm wide. Because the pre-cut sizes that we have for sale are cut from whole sheets, we cannot guarantee that when ordering one of these it will not have such a border. If this is not satisfactory, you can always order custom cut sizes to your specifications.


text: Pinch to zoom Make Your Own Halloumi Cheese Making Kit by The Big Cheese Making Kit £23$40.37€28.05$30.37 120 customer reviews(120) Favourite Favourite View your favourites quantity personalise & pay PRODUCT DETAILS exclusive ask seller a question save for later The Big Cheese Making Kit is a simple, fun introduction to cheese making. Suitable for Vegetarians and Gluten Free. Kit contains: easy to follow step by step instructions and guide, organic dried mint, organic sea salt, butter muslin and dairy thermometer. All you need at home is a large pan and colander, everything else is supplied in the kit, just add milk. The kit contains enough ingredients to make 12 batches. Each batch is around 900g; over 10kg per Kit is a lot of halloumi! There are no perishable ingredients in the kit so you can buy it and give it as a gift at a later date. This Limited Edition Kit is only available through Not on The High Street. It contains all the ingredients you need to make fresh, delicious halloumi in your own kitchen with no fancy equipment. You'll be surprised at how quick it is and how good it tastes! All you need to add is unhomogenised milk (gold top milk to you and me). With just four litres of milk you could be eating your own fresh halloumi in less than three hours (most of that is 'waiting' time). The kit includes organic dried mint for that traditional Cypriot flavour. This kit would make a great gift not just for a Vegetarian but for anyone who enjoys food and it appeals to all age ranges. Most people don't know how easy and quick it is to make cheese so the kit comes as an excellent surprise! Plus, these Limited Edition Kits, exclusive to Not on The High Street, come with a bonus Labneh recipe card! Labneh is by far the easiest cheese to make at home and has a consistency like cream cheese but with far fewer calories and a slightly tangier flavour similar to a mild Goat's Cheese. The kit has been designed with the environment in mind. All packing is from recycled sources. Out pots are made from Vegware and can be composted. made from: Ingredient List: Organic Sea Salt 150g, Organic Mint 30g, Vegetarian Rennet (Enzymatic Microbial Coagulant) Allergens: See ingredient list above for potential allergens. Packaged in an environment where trace elements of nut may be found. Also contains: Muslin Cloth, Dairy thermometer, Step-by-step Instructions & Guide Unfortunately, gift wrap and message services are not available on this product. dimensions: The box dimensions are: 25cm x 8cm x 15cm. Weight 450g product code: 348833 CUSTOMER REVIEWS 120 customer reviews see more customer reviews read about our product rating system ratings guide trusted independent customer feedbackforum excellent bad good poor DELIVERY This product is dispatched to you by The Big Cheese Making Kit. RETURNS You have 28 days, from receipt of cancellable goods, to notify the seller if you wish to cancel your order or exchange an item. Please note: goods that are personalised, bespoke or made-to-order to your specific requirements, perishable products and personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken are non-refundable, unless faulty. Read more about our returns policy.Should you choose to return or exchange your order you will need to deliver the item(s) to the UK, where this seller is based. The Big Cheese Making Kit's return policy Please see notonthehighstreet.com's returns policy.


text:
Senior Alonzo Highsmith missed the workout after tweaking his hamstring during the first of Saturday's two practices.
Linebackers Terrell Williams, Jarrett Lake, Austin Jones, Braylon Mitchell, Matt Marshall and true freshman Otha Peters all saw at least some first-team reps in his absence.
"I really like Lake," Smith said. "Lake has progressed a bunch. Braylon Mitchell is getting better, playing with a better pad level and understanding a little bit more about the game. But I like what they have done. Just using Matt Marshall as an example, he has gained a bunch of weight over the summer as well.
"Those guys are working hard at it, but losing Highsmith for a day or so – or how long it is going to be as we have to wait and see after tweaking his ham – it is good for those other guys to step up and take some reps."
"Reallllllllly well," Smith said. "It's good."
Asked to elaborate, Smith did – kind of.
"It was a long really," Smith joked. "Brandon, you look at him going through individual drills - as he is trying to split things up – and he is really going to give us some help. He is going to do a great job at catching the ball. It is a big, big target and he is just very athletic. It is a hard body to fight through. We love what we are seeing so far."
Tailback Ronnie Wingo is also getting wideout reps.
"Ronnie is athletic enough so we are going to have to use him in some situations out there," Smith said. "Now he is not spending as near as much time down there (as Mitchell) working on it. We just kind of relay the route and say go run this. He can give you a fresh set of legs and again a big body that can go in there and catch the ball. You may see him start to be worked into that role a little bit more as well."
Arkansas decided to have just one practice on Sunday instead of the previously scheduled two that would have split up the rookies and the veterans for a fourth straight day.
Safety Eric Bennett, fullback Morgan Linton and tight end Brett Weir all missed the practice due to injuries or heat-related issues.
They worked in shell pads and will be fully padded up when they hit the field Monday night at 6 p.m.
"We had the first day we came together and we did that a little bit earlier than we had originally planned," Smith said. "We got the rookies incorporated, which I think was a good deal to get out here in shells before we pad up completely. It kind of got everybody together and show them what practice is all about.
"The other reason is for academics so we can give them all afternoon…after chapel that they can spend on academics," Smith added.
Smith noted the rookies were dealing with the adjustment of being around the veterans and an increased tempo in practice.
"Their eyes are open," Smith said. "They are trying. That's why we wanted to get them in today prior to pads, get them in there in the shell and introduce them a little bit to the speed of it. It is going to take them a day or two, but we are going to just keep yelling at them and patting them on the tail and getting them going in the right direction."
Overall, Smith was happy to see Sunday's practice take a swing back the right way.
"The first one was real good, then we had a little bit of a lull and came back with a nice bark today – particularly on the offensive side," Smith said. "We were much better on the defensive side."
Smith stresses that some players – especially some of the young ones – have to grasp what college practices are all about.
"We have got to come out and learn that we are just not trying to get through practice," Smith continued, "and that we are coming out with a purpose and really get better when we are out here. We are still learning that with some guys."
One place that seems to get it is a deep defensive line that should provide a rotation strong enough to roll players in and out.
"I think we have enough two deep depth in tackles and ends that - as you look at it – we have the young guys and right now we just bring them along and you say 'maybe we don't plan on using those guys.
"We are able to rotate those guys and keep them fresh and then once you add possibly (linebacker Tenarius) Tank (Wright) down in there in passing situations, you are going to have enough rotation to keep your guys fresh," Smith added.
Smith smiles when he thinks about having fresh linemen throughout a game.
"The biggest deal is when you can't go, we are going to get somebody else in there," Smith said. "If we can keep rotating the entire game, it is going to be pretty good. It is going to help us a ton."
Arkansas lost three receivers to the NFL draft, one to transfer and two others to legal issues.
But incoming wideouts such as junior college star Demetrius Wilson and incoming freshman Keon Hatcher and D'Arthur Cowan appear poised to contribute significantly along with Mitchell and Wingo.
"Those first couple of games are going to be great for us as well in terms of getting experience and hopefully testing those guys out – trying to get reps and reps and reps," Smith said. "Are we totally comfortable? We'll get comfortable. That's what it is about from here on out – working the young guys in that we are going to have to work in."
Smith noted that having veteran quarterback Tyler Wilson upright will help those newcomers make plays.
"But we are particularly comfortable with that guy throwing the ball so we have to protect him and he will put it in a spot where those guys can at least get a chance to catch the darn thing," Smith added.
The Monday practice will have plenty of contact, which sparked a question as to how much tailback Knile Davis – coming off a season-ending injury – will see of that.
"We are still waiting (to make a decision) on Knile," Smith said. "But he looks awfully good, though. He looks awful fast."
Davis has been a leader on the field in how hard he is continuing to run 40-plus yards to the end zone after the play has been whistled dead.
"We stress that with all of our guys, not only the running backs, but the wideouts," Smith said. "I think you see a young guy like Nate Holmes, who is picking up on that and sprinting and running. It is nothing more than getting better, staying in shape and learning to score on every play.
"Knile knows that and he is teaching those other guys that as well," Smith said. "We try to instill that in all of our guys."
Alonzo Highsmith


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Junior/Mid Level Urban Designer – Central London Job
- Location:
- London
- Salary:
- £38,000/annum
- Job Level:
- Mid-Level
- Job Type:
- Permanent
- Software Skills:
- AutoCAD, Microstation
- Job Reference:
International respected design practice with pretty prestigious projects is looking for a mid-level Urban Designer to work in conjunction with their Architecture teams across a number of different projects and sectors. You will have strong technical, organizational, drawing and graphical skills with minimum 3 years previous Urban Design experience providing urban design input into varied Architectural projects. Microstation /AutoCAD with Indesign and Sketch-Up required.
You will have the opportunity to work on interesting projects with a high design pedigree and have continued career development as the studio continues to grow and win even more awards, work in a great central location and have an excellent work /life balance!
If you would like more information, then please send your CV and work examples in confidence to Gina Macedo on the Architecture Team


text:
Kirstin Anne Firman, 40, of Lodi, died Aug. 13. She was born July 4, 1979, in Modesto.
Miss Firman was a 1992 graduate of Lodi High School. She attended beauty college afterward. She enjoyed music, movies, the ocean and her friends and family. She was a cancer survivor.
She is survived by her parents, Richard and Sally Firman of Lodi; brother, Rob Firman of Lodi; sister, Kara Kries of Harrison, Ark.; and grandmother, Johanna Firman of Grand Rapid, Minn.
She was preceded in death by her grandmother, Louise Tobie.
A celebration of her life will be held at 1 p.m. Sunday at 20637 N. Highway 99, Acampo.
Inurnment will be private.
Cherokee Memorial Funeral Home is assisting the family with arrangements.


text: [ { "catentry_id" : "363643", "Attributes" : { "Colour_Stainless Steel":"1" }, "ItemImage" : "/wcsstore/StorefrontAssetStore/images/NoImageIcon.jpg", "ItemImage467" : "/wcsstore/StorefrontAssetStore/images/NoImageIcon.jpg", "ItemThumbnailImage" : "/wcsstore/StorefrontAssetStore/images/NoImageIcon.jpg" } ] Stainless Steel 1.7L Pyramid Kettle £29.99 Qty (1) Qty (2) Qty (3) Qty (4) Qty (5) Qty (6) Qty (7) Qty (8) Qty (9) Qty (10) Qty (11) Qty (12) Qty (13) Qty (14) Qty (15) Qty (16) Qty (17) Qty (18) Qty (19) Qty (20) Add to basket × Your item has been added to basket Your items have been added to basket One line title Qty%(quantity)s %(price)s Continue Shopping Checkout Share Stainless Steel 1.7L Pyramid Kettle Stainless Steel 1.7L Pyramid Kettle is rated 4.2 out of 5 by 6. Rated 5 out of 5 by Marcia from Quality just got better. I purchase this kettle a few weeks ago and its superb. Boils quickly and look amazing in my kitchen. I love the unique shape which puts it at a superior level than standard kettle. Date published: 2015-12-01 Rated 5 out of 5 by Joy from Good looking ! Exactly what I was looking for, not too heavy and quick to boil, sturdy and stylist. Date published: 2016-01-07 Rated 5 out of 5 by Jacci from Modern, Stylish and Fast boiling Very pleased with my purchase. Looks good, modern design and boils very fast. Date published: 2015-10-15 Rated 5 out of 5 by Champ from Simplicity in the making I brought this recently to compliment my new kitchen so pleased I did its fantastic Date published: 2015-08-23 Rated 4 out of 5 by Michelle1992 from Nice looking, functional Fairy loud, but boils quickly, can hold quite a lot of water. Very nice looking Date published: 2016-10-13 Rated 1 out of 5 by Anonymous from Poor In the days of energy saving this kettle is poor. The water content shows that the minimum amount of water you can boil is 1.2 litres. My old kettle would boil 0.5 litres which was good for a single mug. Customer services know this but as I have filled with water once will not refund. Date published: 2016-04-04 y_2017, m_7, d_19, h_24 bvseo_bulk, prod_bvrr, vn_bulk_1.0.0-hotfix-1 cp_1, bvpage1 co_hasreviews, tv_0, tr_6 loc_en_GB, sid_1000045677, prod, sort_[SortEntry(order=HELPFULNESS, direction=DESCENDING), SortEntry(order=POSITIVE_FEEDBACK, direction=DESCENDING), SortEntry(order=SUBMISSION_TIME, direction=DESCENDING)] clientName_dunelm


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A Rising Tide Lifts All Boats
A rising tide lifts all boats."
This is a line often used to describe a situation that's beneficial to everyone involved. When considering public policy, I've always believed that free and open markets are "rising tides" that lift all boats. For example, here in the United States, our free and open economy lifts all of us - consumers and businesses alike - to earn, spend, and work freely, without the obstacles of overbearing government intervention.
The same holds true among free-trading nations as well. We are in the midst of a rapidly-expanding global economy, and for the United States to remain competitive, we must have a prominent seat at the "free trade table." If we relinquish that seat, scores of American industries dependent on marketing their products to the international community - including manufacturers and farmers - will suffer. So, for the United States and our many trade partners, free and open international markets truly are rising tides that lift all boats. Of course, such a rising tide does no good if there are some boats purposely kept ashore. Let me explain.
In August 2002, President Bush signed legislation approved by Congress to grant him "Trade Promotion Authority," or TPA. TPA allows the President to negotiate free trade agreements, confer with Congress on the ongoing negotiations, and then present Congress with a trade agreement for an up-or-down vote. To date, two TPA agreements have been approved by Congress, and several more currently are being negotiated - with Australia and multiple nations in the Central American region, for example. Giving the President TPA confirmed that Congress and the President himself embraced "rising tides." However, recent developments in one trade agreement negotiation specifically - with Australia - suggests otherwise.
U.S. trade negotiators recently informed the Australian government that a major American agriculture product - sugar - has been taken "off the table" for the remainder of the American-Australian free trade talks. That means the U.S. sugar market is closed, making any free trade agreement that may be worked out between the two nations not quite so "free" after all.
This stringent demand is deeply disturbing because it will have major negative implications on the fate of the U.S.-Australia free trade negotiations. In fact, it may derail the talks altogether. That's because if one product is given an exemption and taken off the table in a free trade negotiation, other industries may step forward to demand their own exemptions as well. Currently, the dairy industry is demanding just that in the U.S.-Australia talks. And you can be sure that other industries are lining up to make their demands as well. This domino effect transforms a "free trade agreement" from a sound policy to meaningless words on a page. And we all lose.
Now more than ever, with economic growth and job creation here at home such a major priority, this sudden turn for the worse in U.S. trade policy is simply ill-timed. Pushing our allies and trading partners away from the free trade table sacrifices many more industries than just sugar - and far more sectors than just agriculture. Consider the manufacturing companies here in the Buckeye State. Trade talks open doors for them to sell their products to markets around the world - markets that would play a crucial role in getting manufacturers back on their feet. If these talks break down, those doors slam shut.
Returning to the "rising tide" theme, sugar - with the help of its notoriously powerful Washington, D.C. special interest brokers - is currently a boat being kept out of the water. Other "boats" are bound to be pulled ashore as well when more industries request trade exemptions of their own. This practice will sink more than one or two trade agreements, as it seems to be doing now with Australia. In time, it may sink our international trade credibility right along with our farmers, manufacturers, and others who depend on it. The world is watching. Let's hope our own trade negotiators are too.


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Kid Kicked in the Head by Train Conductor Could Get $250,000 . . Thanks to YouTube!
A 22-year-old named Jared Michael Frank from Regina, Saskatchewan, Canada made the news last week when he posted a video on YouTube . . . of him being kicked in the HEAD.
Jared was in Peru and trying to take a video of himself next to a passing train. But he was REALLY close to the tracks, and as the train went by, the conductor stuck out his leg and KICKED Jared in the head. Not cool . . . but he MAY have been trying to save Jared from getting hit.
Anyway, the YouTube video was only 10 seconds long, but it was pretty great . . . and has already racked up around 24 MILLION views. And that could be enough to pay for Jared's life for several years.
Between YouTube ad revenue and companies reaching out to Jared for licensing deals, he could potentially earn up to $250,000 from the video.
He says he wants to use the money to pay for the Peru trip and to go to film school. Where, ironically, he will most likely never produce anything as popular or famous as a 10-second clip of him taking a foot to the head.


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by Staff Writers
Newcastle, UK (SPX) Apr 18, 2013
Newcastle University scientists have revealed the mechanism that causes a slime to form, making bacteria hard to shift and resistant to antibiotics. When under threat, some bacteria can shield themselves in a slimy protective layer, known as a biofilm. It is made up of communities of bacteria held together to protect themselves from attack.
Biofilms cause dental plaque and sinusitis; in healthcare, biofilms can lead to life threatening and difficult to treat infections, particularly on medical implants such as catheters, heart valves, artificial hips and even breast implants. They also they coat the outside of ships and boats polluting the water.
Publishing in the Journal of Biological Chemistry, the team reveal how a molecular switch regulates biofilm formation. This new understanding could help identify a new target for antibiotics and prevent other biofilms from forming.
In order to thwart them from causing disease and biopollution, a Newcastle University team have been studying at the molecular level how bacteria form biofilms in the first instance.
They reveal how the master regulator of biofilm formation, a protein called SinR, acts in the model bacterium, Bacillus subtilis.
Richard Lewis, Professor of Structural Biology in the Institute for Cell and Molecular Biosciences who led the research said: "SinR is a bit like a rocker switch, a domestic light switch for instance.
"In the "down" position, when SinR is bound to DNA, the proteins required to make a biofilm are turned off and the bacteria are free to move. In the "up" position, SinR is no longer bound to DNA and instead interacts with other proteins, and the biofilms genes are turned on."
SinR is a DNA-binding protein that acts to inhibit the expression of proteins required for the synthesis of the molecular glue that holds the biofilm together.
The ability of SinR to bind to DNA is carefully controlled by a network of interactions with three other proteins. By the application of X-ray crystallography, the team have determined precisely how SinR interacts with very specific feature of its DNA target.
By understanding how the proteins interact with each other, and with DNA, scientists can look to develop molecules that interfere with these essential processes as a means to stop biofilms from forming.
Read more about work to combat biofilms by Newcastle University researchers in the press releases; Tooth protection from the sea, A solution to sinusitis from the sea, Superbugs from space offer new source of power
Molecular Basis of the Activity of SinR, the Master Regulator of Biofilm Formation in Bacillus subtilis. Joseph A. Newman, Cecilia Rodrigues and Richard J. Lewis. The Journal of Biological Chemistry, Vol. 288, Issue 15, 10766-10778, April 12, 2013.
Related Links
Newcastle University
Darwin Today At TerraDaily.com
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