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ENHANCING SERVICE, ENRICHING EXPERIENCE, DIFFERENTIATING SINGAPORE Report by the in2015 Tourism, Hospitality and Retail Sub-Committee
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1 IMAGINE YOUR WORLD ENHANCING SERVICE, ENRICHING EXPERIENCE, DIFFERENTIATING SINGAPORE Report by the in2015 Tourism, Hospitality and Retail Sub-Committee Singapore: An Intelligent Nation, a Global City, powered by Infocomm
2 Notice: This document is protected by copyright, trademark and other forms of proprietary rights. Save as permitted by law, no part of this document may be reproduced, distributed or adapted without the express permission of IDA. This document is provided AS IS without any express or implied warranty of any kind. Whilst IDA has made every reasonable effort to ensure that the information contained herein are obtained from reliable sources and that any opinion and/or conclusions drawn therefrom are made in good faith. To the extent not prohibited by law, IDA, its employees, agents and/or assigns shall not be responsible or liable for reliance by any person on the information, opinion and/or conclusion contained herein. IDA, its employees, agents, and/or assigns shall not be liable for any direct, indirect, incidental or consequential losses arising out of the use of this document.
3 Contents 3 Preface 4 in2015 Tourism, Hospitality and Retail Sub-Committee 5 Executive Summary 6 Chapter 1: In 2015 Making Every Visitor Feel Special 9 Chapter 2: Background 13 Chapter 3: Goal, Strategies and Programmes 25 Chapter 4: Conclusion 27 Annex A: IDA Secretariat for Tourism, Hospitality and Retail Sub-Committee
4 2 in2015 Tourism, Hospitality and Retail Report
5 Preface The Tourism, Hospitality and Retail sector in Singapore looks set to become even more exciting in the coming years ahead. Current efforts to build new attractions, rejuvenate Orchard Road, and transform service level in the sector will put Singapore in an excellent position to tap into the rapid growth of the global tourism market. Indeed, the Tourism, Hospitality and Retail Sub- Committee is excited about the potential of the sector, and the opportunity to define new ways that leverage on infocomm to further entrench Singapore s attractiveness as a travel and shopping destination of choice. In a high-touch service industry like ours, infocomm can be exploited to create new ways of fulfilling the needs of our visitors and customers, thereby enhancing their experience here. It can also be used to improve the efficiency of the companies and operators in the sector, raising overall competitiveness. Customer expectations are changing with the times. In the information age, many are accustomed to or even expect to have information at their finger-tips and services customised to their needs. Such needs are even greater when they are away from home. Technology can be leveraged to help provide that differentiated or even unique experience to all when they visit Singapore. In the area of efficiency improvement, besides assisting companies to become more productive, infocomm can, more importantly, link up companies with one another, bringing benefits to all players in the ecosystem. Singapore s tourism and retail landscape will evolve with the external environment. The industry, too, needs to ride the change and continually differentiate ourselves. Similarly, technology is evolving at a rapid pace. The transformation of the Tourism, Hospitality and Retail sector through infocomm is thus an ongoing process, requiring the Government to work in partnership with the industry to exploit opportunities and meet new challenges. This report is an excellent example of what can emerge from such close collaboration, and the Sub-Committee recommends that the Government and the industry continue to engage in dialogue in future. Ms Leong Wai Leng Chairman in2015 Tourism, Hospitality and Retail Sub-Committee 3
6 in2015 Tourism, Hospitality and Retail Report in2015 Tourism, Hospitality and Retail Sub-Committee Name Ms Leong Wai Leng (Chairman) Mr Ng Wai Choong (Deputy Chairman) Mr Paul Beh Ms Margaret Heng Mr Robert Khoo Mr Edwin Low Dr Jannie Tay Mr Tan Eng Pheng Mr James Tan Mrs Janet Tan-Collis Designation Deputy Chief Executive Officer Raffles Holdings Ltd Concurrently Chief Executive Officer Raffles International Ltd (until 31 October 2005) Deputy Secretary Industry Ministry of Trade & Industry President, Asia Pacific Reed Exhibitions Pte Ltd Divisional Director Singapore Hotel Association Chief Executive National Association of Travel Agents Singapore (NATAS) Chief Financial Officer Sentosa Development Corporation President Singapore Retailers Association (SRA) Director Manufacturing & Services Cluster Infocomm Development Authority of Singapore Director Resource Development Singapore Tourism Board Chief Executive Officer East West Executive Travellers Pte Ltd 4
7 Executive Summary The Tourism, Hospitality and Retail (THR) sector is a high-touch sector that is focused on delivering quality service and providing a delightful experience to its customer. For Singapore to compete successfully, we need to provide a unique and personal experience for every visitor or customer, where he will get to enjoy premium services that are tailored to his needs. It is about making everyone feel special. Infocomm can support the sector to deliver personalised and superior service to the visitor or customer in a cost effective manner. It also helps to reduce, if not eliminate, mundane and routine tasks, allowing service staff to focus on improving the visitor s or customer s experience. With technology, such as Customer Relationship Management solutions, businesses can better anticipate and meet their customers needs. Infocomm also helps to enhance the competitiveness of the sector by creating new business models and services for the THR sector to meet the changing needs of visitors and shoppers. For instance, using the Internet, tourism service providers like small hotels and budget airlines can reach out to customers in a more efficient and effective way, enabling them to save cost and increase the number of customers. Retailers can also use technology to integrate their supply chains and enhance productivity. The in2015 THR plan aims to leverage on infocomm to help improve experience for visitors to Singapore, and enhance the growth and competitiveness of the THR sector. This will be achieved through the following programmes. Digital Concierge This aims to give every visitor his own concierge service, with access to information anywhere, anytime. It will anticipate the visitor s needs and provide personalised premium services to him. For example, he will receive location-based information of his favourite retail stores, get suggestions on the places to visit, and transact for services while on the move, helping him optimise the limited time that he has in Singapore. EnAbling Speedy registration (EASE) for Visitors This will provide visitors with a hasslefree and seamless experience by presenting only one point of registration and integrating providers along the value chain, such as airport, hotels and conference organisers, getting visitors from the airport arrival gate to their hotel rooms in 30 minutes. Technology Adoption Programme (TAP) Technology can help companies be more efficient and deliver better services. Companies in the THR sector will be encouraged to make better use of infocomm through education, skills development and other incentives. Supply Chain Integration Productivity along the retail supply chain will be raised by increasing collaboration and linkages across supply chains not only within Singapore, but also internationally, as retailers expand into regional markets. For the tourism value chain, efforts will be made to achieve greater inter-operability amongst the players. Infocomm-themed Attractions In the longer term, to make Singapore a more compelling travel destination, infocomm can also be used to create new attractions to attract new customers. Through these programmes, infocomm can be a strategic enabler that will help differentiate Singapore as a travel and retail destination of choice. 5
8 in2015 Tourism, Hospitality and Retail Report CHAPTER 1 IN 2015 MAKING EVERY VISITOR FEEL SPECIAL
9 Entrepreneur Mr. A.K. Lee grinned with satisfaction. In a month s time, he would be meeting his clients from around the world in one of his favourite cities, Singapore, at a conference he was looking forward to. This would be a special trip, as his wife was coming with him too. He was anxious to show her the sights. Besides reserving a room at his favourite hotel, he had booked several tours and secured tickets for a big musical starring that famous actor his wife liked so much. When his secretary came back from lunch, he would tell her she had lost her bet that he would not be able to do it himself. He would also inform her that it had taken him a mere 15 minutes. It had been amazingly easy. All he had to do was go on the VisitSingapore website. The tour recommendations there had been intriguing and he felt as though it was his personal travel agent helping him with the itinerary and reservations. He smirked as he thought of his wife s reaction when she read the details of the trip he was sending to her mobile device. In Singapore, he was all smiles when they got to their hotel room. Told you it would be easy, he said to her. They had breezed through immigration, collected their luggage and reached their hotel within 30 minutes of landing. Checking in at the hotel had been hassle-free too. There were no forms to fill and no need to wait. All he had to do was scan his palm at his room door. He looked around the room. It was prepared exactly as he had requested. He and his wife s favourite magazines were next to his favourite fruits and beverages. Ah, the latest conference material was ready for downloading from the hotel network into his laptop. He checked that he had access to his Digital Concierge. This service would help him keep track of his business appointments, recommend the places where he could get his favourite dishes, and make reservations to boot. Having been in Singapore before, he knew he could also depend on it to help him navigate the city. Wait till his wife experienced what the Digital Concerige can do. She was not good with English, so he was glad she could use it in their native language. Mrs. Lee was suitably amazed over the next few days as she explored the city, sometimes with her husband and sometimes on her own. Getting around was easy as the Digital Concierge service presented her with information she needed at the time she wanted it. It was like having her own personal tour guide in her hand. When she visited one of the city s museums, she appreciated the historical significance of the artefacts after listening to the running commentary from her mobile device while she strolled through the exhibition. And she would never have thought of going into that museum, if the Digital Concierge had not alerted her while she was passing by. She could easily find out about the city s sights and activities using the service. This illustration was one of more than 3,000 entries submitted by individuals in Singapore to the Express it in2015 competition on How Technology can help me Learn, Work, Live and Play. It shows a similar concept where tourists are provided with mobile access to information. Figure 1-1: An illustration submitted by Lin Jiayi, 19 years old, Nanyang Polytechnic
10 in2015 Tourism, Hospitality and Retail Report The part she liked best though was the guidance she got while exploring Orchard Road. If not for her Digital Concierge, she would never have known about the shop which sold extra wide shoes, or the sale at the tea shop. She felt like she had her own personal shopping assistant, telling her about her favourite stores nearby. She was determined to come back soon, this time with her friends. They will be quite taken with the idea of travelling to Singapore she was sure, especially after she shows them her photos and after they read about her experiences on her personal page at the VisitSingapore website. They will feel pampered here, she thought. Behind the seamless and personalised experience that Mr. and Mrs. Lee enjoyed in Singapore, is a country that is well-equipped with next-generation infocomm infrastructure, and a sector that is wellserved by technology. The Tourism, Hospitality and Retail (THR) sector will make strategic use of infocomm to raise its efficiency and generate new business opportunities. The industry will be a wellintegrated one, where players along the supply chain are closely linked by technology, and information and data are shared seamlessly from one player to another. Many mundane and routine processes will be automated, hence freeing up limited manpower resource to be deployed in more productive areas. The THR sector will be more efficient and productive, and will focus on providing the best value and service to their customers. The in2015 goal for the THR sector is to use infocomm to differentiate Singapore as a Leading Travel Destination, where every visitor feels that he has received special treatment. Infocomm can never replace the need for human interaction in this sector. However, it is precisely because of the human nature of this sector, that infocomm can play a key role, not only in helping to provide unique and premium service to each customer, but also in freeing up service staff s time from mundane and routine tasks, and enabling them to focus on improving the visitors experience. Personal Intelligent Travel Agent Everything that we need, arranged easily and quickly. Hassle-free Experience From airport to hotel in 30 minutes No need to check-in, and our room is customised to our likes. Getting Around is Easy Our mobile Shopping Guide provides location-specific shopping recommendations and special offers. Our hand-held Tour Guide narrates directions, tourist information and alerts us of nearby attractions. Figure 1-2: Tourist Experience in 2015
12 in2015 Tourism, Hospitality and Retail Report Overview of Sector In 2005, the tourism and hospitality industry generated S$10.8 billion in tourism receipts, and had about 150,000 people working in the sector. There were 8.94 million visitor arrivals 1. The retail industry generated S$28.8 billion in operating receipts and employed a total of 94,000 workers 2. In total, the THR sector was estimated to account for about 10 per cent of total employment, and was responsible for around five per cent of the GDP. Compared to the nation s other key service sectors, THR is dominated by many small and medium enterprises (SMEs) some of whom operate with low levels of productivity. The productivity of local SMEs is about half that of the local large enterprises 3. Generally, the adoption of infocomm in this sector is low. There could be a few reasons for this. A 2005 survey of the Singapore tourism industry 4 revealed that this could be due to the affordability of technology and the companies lack of knowledge on how to use it. The sector also has a large proportion of SMEs, which tend to put lower priority on infocomm use. Finally, because THR is a service industry, the emphasis will be on providing good customer service, and technology may be viewed as less important. In areas where infocomm is used, the benefits are clear. For example, through electronic reservations and ticketing, airlines enjoy significant cost savings. A paper airline ticket costs about US$10 to process, while an e-ticket will cost US$1. This means that e-ticketing can save the industry up to US$3 billion a year in costs 5. Retailers too enjoy cost savings when they use infocomm along their supply chains. The US-headquartered World Wide Retail Exchange (WWRE), currently comprising of over 230 member retailers and suppliers from around the world with combined revenue of over US$900 billion, has saved its members over US$2 billion on more than US$12 billion transacted through its business-tobusiness platform 6. These show that turning to technology can help even where service is key. Indeed, infusing the sector with technology is becoming more vital because of the following trends. Sectoral Trends and Implications Growth in the Worldwide Tourism Industry With rising affluence (particularly in populous countries like China and India), an increasingly global business environment leading to increased cross-border travel, and the proliferation of lowcost carriers, a boom is expected in the world s tourism industry. The UN World Tourism Organization predicts there will be 1 billion visitor arrivals by , and Asia is projected to be the second largest receiving region after Europe, and the fastest growing one for travellers. By 2016, tourism will generate US$12 trillion of economic activity and contribute 279 million jobs 8. Cities in the region like Hong Kong, Shanghai, Kuala Lumpur and Bangkok are gearing themselves up to tap into this growing market, resulting in even more intense competition for the tourist dollar. To see its fair share, Singapore will need to offer travellers a compelling reason to visit the island, whether as a tourist, a business traveller, a patient seeking medical care or a student attending an educational institution. While tourism is ultimately a service industry, infocomm can enable Singapore to differentiate itself in several ways. This includes reaching out to a wider customer base, improving the richness of the marketing content, increasing a visitor s access to information and facilitating his transactions before and during his visit. More Business Travellers The Business Travel, Meetings, Incentive Travel, Conventions and Exhibitions (BTMICE) segment is an important one. Business travellers are high spenders that contribute more tourism receipts than their share of the total visitor arrivals. 1 Singapore Tourism Board (STB), January Economic Survey Series Retail Trade, Singapore Department of Statistics, July SPRING Singapore, April Technology Survey in Tourism Industry 2005, STB & IDA, December International Air Transport Association 6 Worldwide Retail Exchange, October Tourism 2020 Vision, UN World Tourism Organization, World Report, Travel & Tourism Climbing To New Heights, The 2006 Travel & Tourism Research, World Travel & Tourism Council,
13 Image courtesy of the Singapore Tourism Board In 2005, BTMICE visitors made up 25 per cent of the total visitor arrivals in Singapore and were responsible for 30 per cent of tourism receipts. Singapore was also named Asia s top convention city by the International Congress and Convention Association and the Union of International Associations, and voted the Best Business City in the World by readers of the Business Traveller Asia-Pacific magazine. The BTMICE industry here is projected to grow at an average rate of 15 per cent annually over the next 10 years, and contribute 35 per cent of the total tourism receipts by All these mean that there will be a need to identify and understand customer segments and cater to their specific needs in a personalised way. Technology can help service providers to deliver more personalised services. Systems like customer relationship management, decision support and automation, can help service providers deliver better service quality. Consolidation and Expansion in the Retail Mass Market While the THR sector is expected to grow larger in the future, there is also increasing competition brought about by consolidation, particularly within the retail industry. Business travellers are generally more amenable to the use of technology, which helps them to be more productive and efficient. As Singapore strives to be the leading convention and exhibition city in Asia, we can leverage on infocomm to make the business visitors trips more productive and convenient. Expectation for Better and More Personalised Service Service standards have significant impact on the THR sector, where service quality significantly influences the customer s experience in Singapore. On the demand side, customers have become more discerning. They are more sophisticated, experienced and have higher expectations demanding better and faster service, and for the best services and products to be marketed, sold and delivered to them in the way that is relevant to them. In Singapore, due to the small domestic market, retailers that want to gain a bigger share of the market are looking at extending their reach in the local market. This includes cross sector collaboration, such as the alliance between NTUC FairPrice and ExxonMobil, which will see NTUC FairPrice manage and operate all 77 ExxonMobil service stations and convenience stores in Singapore. Another example is the increase in product offerings of retail stores to make shopping a more convenient and one-stop experience for the customers. At the same time, local retailers have been pursuing regionalisation efforts to tap into high growth markets. This includes Sheng Siong Supermarket s initiative to expand into Malaysia and NTUC FairPrice s goal to establish supermarkets in China and India. 11
14 in2015 Tourism, Hospitality and Retail Report Extending reach in the local market and regionalisation require companies to have extremely efficient and flexible supply chains, not only within the countries that they operate in, but also across different borders. In fact, as margins for retailers continue to be squeezed, only those that are very efficient will survive and thrive. Improvements Brought About by Technology These examples demonstrate the need to constantly anticipate the implications of technology as new business models can develop to potentially threaten tried and tested methods. Ubiquitous Access to Information While there is now a wealth of online information for planning and booking a trip, the offerings are limited while a person is on the road. Disruptive Nature of the Internet The tourism industry leads in the adoption of e-commerce in the Business-to-Consumer (B2C) arena. More and more people are turning to the Internet to make their travel purchase. In 2005, 79 million Americans, or almost 40 per cent of the adult US population, used the Internet to look for travel or destination information, out of which 82 per cent booked their travel online 9. In Europe, European online travel sales increased by 44 per cent between 2002 and 2003 to reach US$14 billion 10. The Internet has also fundamentally changed travel distribution and marketing. The emergence of giant online travel agents like Expedia and Travelocity altered the intermediary landscape and created new business models. These companies leverage on the fact that the Internet provides a cost-effective platform for information to reach out to a large group of geographically dispersed customers. Multimedia technology also allows for greater richness of information relating to destinations, hotels and activities, making the search process for tourism products more exciting. The re-intermediation brought about by the Internet has displaced some of the traditional players in this space. The Internet also levelled the playing field for the players in the market as small operators, such as small hotels and attractions, can now have direct access to potential customers and need not rely on re-sellers or tour agents. In the tourism market, products (such as hotel rooms and air tickets) are perishables, for example, an unsold hotel bed represents lost income. The Internet allows hotels, airlines and other operators to capture revenue at the last minute for these perishables, either through aggregators like Expedia or through their own direct channels to their customers. Companies and cities have experimented with technologies such as wireless broadband and location-based services to provide information. For example, people on the go can get maps, directions and more, from services like the mobile version of Google Local, available in the US. In the 2006 World Cup competition in Germany, Servingo will provide a personalised portal to fans with information such as where to go, what to eat, and teams practices and games times. The service, available on mobile phones, PDAs or laptops, also helps visitors to make hotel reservations. The number of cell phone users can only increase in the future. As mobile technology (e.g. location based services, mobile payments) matures, there will be significant opportunities to explore how service providers can deliver products and services to their users anytime, anywhere. Solutions to Improve Supply Chain Efficiencies In retail, several major retailers in Singapore have adopted the CPFR (Collaborative Planning, Forecasting and Replenishment) best practice by leveraging on infocomm to exchange stock and sales data with their major suppliers, resulting in better inventory management. Similarly, a few leading supermarket chains here have started deploying RFID (Radio Frequency Identification) within their warehousing and distribution environments, to improve the tracking of physical goods flow and reduce inventory holdings, as can be seen from Wal-Mart s experiences 11. These initiatives have chain effects. When fully implemented, they will impact more than 1,000 suppliers in Singapore and result in higher infocomm penetration amongst them. 9 Travel Industry Association of America, Nov 2005; CIA The World Fact Book, Information source: Danish Centre for Regional & Tourism Research 11 Wal-Mart, the largest retail store in the US, implemented CPFR efforts with its initial 1300 suppliers and achieved the following results: in-stock rates improved by 7.85 per cent, weeks of supply shrank by 5.3 per cent and inventory turns increased 3.72 per cent. The more active moderate suppliers who exchanged more than 100 collaborative messages achieved an average of per cent in-stock. The less active who exchanged fewer than 100 collaborative messages achieved in-stock rates of per cent. Similarly, Wal-Mart s RFID efforts had led to a 16 per cent reduction of out-ofstock products and faster shelf replenishment of those items over items tracked via bar codes at the case level. 12
16 in2015 Tourism, Hospitality and Retail Report in2015 Goal and Desired Outcomes The in2015 goal for the THR sector is: Using infocomm to transform the Tourism and Retail sector, differentiating Singapore as a Leading Travel Destination. Through the use of technology, Singapore can offer the visitor a more personal experience. Each visitor will feel like he is enjoying premium service in Singapore, where his unique needs and likes are catered to in detail. Singapore can thus differentiate herself from other destinations, attracting visitors from the BTMICE, leisure, healthcare and education segments. This is supported by an integrated, efficient and competitive industry that allows its players to focus on better service delivery. The outcomes that will be realised through this goal are: A superior experience for visitors to Singapore; and Enhanced growth and competitiveness of the THR sector. These will contribute to STB s goals for the tourism industry to triple tourism receipts to S$30 billion; double visitor arrivals to 17 million; and create 100,000 additional tourism related jobs by These outcomes will also contribute towards SPRING Singapore s goal in the Retail21 plan, which is to improve the overall productivity of the retail industry. Strategies Three strategies are proposed to help the sector achieve the in2015 goal. Goal Using infocomm to transform the Tourism and Retail sector, differentiating Singapore as a Leading Travel Destination Outcomes A superior experience for visitors to Singapore using infocomm Enhanced growth and competitiveness of the THR sector using infocomm Strategic Create seamless and Improve industry Extend to new areas Thrusts personalised services efficiency for visitors Programmes Digital Concierge Technology Adoption Infocomm-themed for Visitors Programme (TAP) Attractions EnAbling Speedy Supply Chain registration (EASE) Integration for Visitors 14
17 in2015 Tourism, Hospitality and Retail Goal: Using infocomm to transform the tourism and retail sector, differentiating Singapore as a leading travel destination Create Seamless & Personalised Services for Visitors Integrated & personalised Locationaware Digital Concierge Anytime, anywhere Improve Industry Efficiency One-stop registration, seamless & hassle-free experience Enabling Speedy Registration A superior experience for visitors to Singapore; Enhanced growth and competitiveness of THR Sector Extend to New Areas Supply Chain Integration Increased productivity Technology Adoption Infocomm-Themed Attractions New growth areas Enhanced efficiencies Figure 3-1: in2015 THR Outcomes, Strategies and Programmes 15
18 in2015 Tourism, Hospitality and Retail Report Strategy 1: Create Seamless and Personalised Services for Visitors It is important to devise ways to attract visitors to Singapore and make their stay here a delightful and unique one. This can be accomplished by offering intelligent and personalised services to our visitors: to understand and anticipate their needs, give them what they want, when they want it, and to streamline and consolidate their various interactions with service providers. Two programmes are proposed the Digital Concierge to provide easy access to personalised information and services, and EASE for Visitors to enable a seamless and hassle-free experience for the visitor. Programme 1.1: Digital Concierge for Visitors This is a personalised information service that allows a visitor a one-stop access to tourism-related content and services though his mobile device and other channels, such as the Internet, kiosk or interactive television. It will also allow him to purchase products and services. A handful of other countries, amongst them US and Japan, already offer some form of the service. Some of these are deployed by private companies while others are provided by the tourism authorities. Examples of these initiatives are in Box 1. Box 1: Other Traveller Information Services The Billings Area Chamber of Commerce in Montana, USA, provided an electronic concierge service for tourists who travel through Billings. It helps the tourist choose restaurants, decide where to stay and shop, and obtain directions to the places. It is available through a kiosk placed in hotels and at the visitors centre. It appears to be funded through advertising. Information source: The Billings Gazette, May 2005 ianywhere, an American company providing mobile applications, includes the Avantgo Travel Guide as part of its Avantgo mobile internet service. The travel guide allows users to access flight itineraries, directions, maps and city guides. ianywhere also ties up with popular service providers in the travel industry, such as Expedia Corporate Travel, Northwest Airlines and Travelocity Business to offer userspecific information. This data is accessible via some PDAs and mobile phones. Information source: Sybase ianywhere, March 2006 The Digital Concierge service will integrate content from different sources to provide a wide variety of information and services. Information and services from different companies, content aggregators and relevant agencies will be delivered in a seamless manner. Using the knowledge of the visitor s needs and preferences, content can also be delivered in a more targeted manner. Together with the deployment of wireless broadband network across Singapore, visitors will have nation-wide ubiquitous access to a rich variety of information and services, including location-based content. While the emphasis will be on enhancing his experience while he is in Singapore, the Digital Concierge will offer services at all points of a trip before, during and after. 16
19 Post-trip During Trip Pre-trip Image courtesy of the Singapore Tourism Board Tourist does online search for a holiday destination Views multimedia clips on Singapore at the Digital Concierge Portal Via the same website, he makes online reservations for hotel and tour packages, and applies for immigration clearance The website creates his personal Digital Travel Plan Gets welcome message on his mobile device alerting him to the Digital Travel Plan in the Digital Concierge Portal Gets information on attractions, tours and shopping based on his interests Location-based service provides info on his location e.g. nearby attractions and shopping info to user Digital Concierge allows choice of language and text2text & text2voice translations Business travellers can get BTMICEspecific content, e.g. conference meeting schedule Enjoys post-trip services, e.g. GST refunds When he reaches home, he is able to access info on the places he went to, the goods he bought and browse through his digital photo album Figure 3-2: Using the Digital Concierge before, during and after a visitor s trip 17
20 in2015 Tourism, Hospitality and Retail Report For the pre-trip portion, it will help to improve the visitor s experience when he is planning his trip to Singapore. A potential visitor will be able to plan for his trip, create an itinerary and make his travel purchases online. The purpose is to capture the interest of the growing number who do their travel research online, as well as to make it easier for them to book their trip to Singapore. Once the visitor is in town, he can access the pre-trip plan that he has prepared earlier. The online itinerary on his mobile device will be updated with location-aware information, such as attractions and restaurants, based on his interests. To extend the visitor s experience after he has left town, he will be able to use the service to share his trip experience with his friends and others who have been in Singapore. Hopefully, these reminders of his time here will bring him back again and draw new visitors. The purpose of the Digital Concierge is to better address visitors needs for relevant content that is easily accessible and customised. With hassle-free mobility and knowledge of a broader-range of activity choices, visitors may also be stimulated to spend more, extend their stay here or make return trips. For a start, the service can be targeted at business travellers, spanning public downtown areas. It can then gradually be expanded nation-wide and offered to other types of visitors. It can also be available to those living here as some features would be useful for them, such as information about museums, Singapore s heritage, times of events and booking of tickets. The Digital Concierge can be further expanded to include the other services relevant to residents such as government services. This will further enrich its range of content and services, and help increase its customer base and usage. Such a service will require a sophisticated backend system to integrate the offerings from the various service providers. In the development of the Digital Concierge, the Government can work with different content providers to deliver relevant information, to incentivise companies to provide useful services, and to ensure the availability of required infrastructure and services, such as electronic payment infrastructure and locationbased services. 18
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In each installment, a guest writer chooses one Pantone color they find particularly meaningful, intriguing, or just aesthetically beautiful—and tells us why.
By Ryan Frank, an artist and curator (Instagram: @ryanmfrank)
Falling somewhere between green and blue, this color (Pantone 3245) is a rare and vibrant gem in the natural world. It made its greatest impression on me last summer when I visited Askja, the volcanic caldera in the remote central highlands of Iceland. At the crater's lip I saw the bright glistening blue-green water of Viti Lake some 50 meters below, a stunning contrast to everything around it: the reddish-brown cliffs surrounding the lake, the snow covered ground above and the deep blue sky overhead. Since then I have seen this color sparingly in nature – in unique bodies of water, in the occasional rock, and perhaps even the sky in just the right weather and time of day. What makes this color special is not just its stand alone visual appeal, but rather the chromatic harmony it creates with other colors in close proximity. Like an accent wall, it provides a soothing contrast for the natural landscape and brings out the true color of everything around it. Seeing it is a tranquil and enlightening experience for one's eyes.
PANTONE® Color identification is solely for Companyic purposes and not intended to be used for specification. PANTONE and the PANTONE Chip Design are trademarks of Pantone in the United States and/or in other countries and are used with the written permission of Pantone. © Pantone LLC, 2012. All rights reserved.

subset: commoncrawl


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- Description
Game of Thrones - Royal Crown of the Houses Baratheon and Lannister Prop Replica
"All hail His Grace, Joffrey of Houses Baratheon and Lannister, First of His Name, King of the Andals and the First Men, Lord of the Seven Kingdoms, and Protector of the Realm."
The development team at Factory Entertainment was insanely lucky to gather their very own original screen-used prop to study and recreate their own, identically depicted Royal Crown from the Houses of Baratheon and Lannister!
Intricately crafted from actual metal, each replica has been finished with a lustrous gold effect metal and entails marvellous screen accurate gem stones.
Alongside the replica comes this specially created iron sword motif display stand which allows the Royal Crown to rest upon the hilts of 4 swords.
Each piece has been numbered and also includes an individually numbered plaque medallion that has been cast in metal, whilst the entire piece has been presented for the collectors eye in a full colour box containing a certificate of authenticity.
Limited to only 1, 500 pieces world wide, this is a must have for any Game of Thrones fan!
Proudly brought to you by Popcultcha, Australia's largest and most comprehensive Game of Thrones on-line store. Click here to see more of our great GoT products.
- Shipping and Return
Want a shipping estimate for this item?
Packing standards
We don't like to brag at Popcultcha, but having been in the collectables industry for over 23+ years now, we know all about mint condition collectables and the fastidious nature of collecting stuff! What's more is that most of us Popcultcha Peeps are collectors ourselves! What this means for you is that we pack your orders the way we like to receive our own orders, so we take the utmost care in ensuring your goodies get from our HQ to your home safely and securely.
Return Policy
Here at Popcultcha, we take pride in ensuring that your goods are packed carefully and arrive safely to your nominated delivery address. We recognise the importance of buying mint condition collectables and do the best we possibly can to ensure they remain that way from door to door. However, somtimes items do become damaged in transit or there is some sort of manufacturing issue thereby making the goods unfit for their intended purpose. If this is the case with your item, please contact Popcultcha immediately via email to email@example.com or via telephone on 1300 586 291 (Aussie Hotline) or +61 3 5240 7991 (International Customers). Popcultcha will only accept returns, process refunds, or exchange goods if we are contacted or notified within 7 days of you receiving the goods at your nominated delivery address. Upon us receiving the notification of damage or a manufacturing issue, we may request photographic evidence of the parcel and/or the particular product that has the issue. We will review this photo and contact you at our earliest convenience to discuss you options in relation to the product issue.
What are Popcultcha Pennies?
Popcultcha Pennies is our rewards program.
We want to thank you for your loyalty to Popcultcha, so our Popcultcha Pennies are a way for us to give back to you, our loyal customer.
Pennies are earnt on product purchases, as well as in the following methods.
Earn 2 Pennies for every Australian Dollar spent (excluding shipping).
Earn 30 Pennies for creating an online account.
Earn 50 Pennies for reviewing a product (once approved).
Earn 25 Pennies for signing up to our newsletter.
Earn 100 Pennies for your first purchase.
Earn 5 Pennies for referring your friends (once they sign up to the website as a registered guest.)
Earn 200 Pop Pennies once your referred friend makes their first purchase (approved upon shipping of order)
Popcultcha Pennies can be redeemed in a number of ways. You can use your pennies for discounts off your orders in the following ways
400 Pop Pennies = $10 AUD off your next purchase
750 Pop Pennies = $20 AUD off your next purchase
1500 Pop Pennies = $50 AUD off your next purchase
2000 Pop Pennies = 10% off your next purchase
Pennies earnt for product purchases are awarded to you once your order is shipped from our warehouse.
How can I redeem pennies?
Redeeming pennies is super simple. When you register as a customer every product you buy earns you pennies to spend on anything on our website. You use pennies at the checkout and get a discount off your purchase, or buy spending them on penny only products in the Pennies and rewards section.
Can I use my Pennies on my first order?
Yes. Once you create an account, you receive 30 Popcultcha Pennies. Sign up for our newsletter and you will receive an additional 25 Popcultcha Pennies. Thats a good start and these points can be used straight away.
Do Popcultcha Pennies ever expire?
No! Once you earn them, they're yours forever.
How do I know how many Pennies I have?
Just log in to your account. You can then view all your Popcultcha Penny info in one handy place. You can also sign up to receive a monthly email statement with your total pennies in it.
Will I earn Popcultcha Pennies if I check out as a guest?
Sorry no. You need to register to earn Popcultcha Pennies. It's really easy to register so get involved.
When will I receive my pennies for writing a review?
Once you have submitted your review after you have received your item(s), it will be read by one of our Popcultcha Staff and either approved or not approved. Popcultcha reserves the right to approve, not approve and edit reviews at the discretion of our Staff. Reviews are intended to assist our lovely customers with their purchases, so please tell us what you liked about the product and don't use any inappropriate language.
Please note: Product reviews will only be approved if you have purchased the item through the Popcultcha website. You cannot review the same product more than once.
Popcultcha Pennies Not Transferrable
If you place an order and decide to redeem your Popcultcha Pennies as a discount against that order and then subsequently decide to cancel that order, the Pennies redemption is final and lost on that cancelled order. Once Pennies are spent on a particular product, they are gone!
Disclaimer - Popcultcha Pennies
Popcultcha Pennies are calculated automatically through the website based on rules relating to your purchases.
Popcultcha reserves the right to adjust the pennies awarded to a customer. We will need to do this from time to time if the website mis-calculates the pennies which should have been awarded to a customer purchase. If in this circumstance Popcultcha adjusts your pennies, you will be notified in writing of such an event.
Further, Popcultcha reserves the right to cancel Popcultcha Pennies or cancel a redemption should the pennies have not been awarded correctly. Again, you will be notified in writing should this event arise.
Popcultcha pennies are not redeemable during sales.
Lastly, Popcultcha reserves the right to change our Popcultcha Pennies reward program at any time without notice.
Phew!! - now all that's out of the way.... happy shopping Cultcha Kids! Knock yourself out!!


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This Easy Beefaroni recipe is a hearty and comforting recipe that recreates a childhood classic. And since it has only five main ingredients, can be on the table in less than twenty minutes, and makes enough to feed a crowd (or leave plenty of leftovers), it's sure to be a new family favorite for busy weeknights. Keep reading to find…
Baked Penne with Pumpkin Cream Sauce and al fresco Chicken Sausage #fightbackbetter
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Classic Vodka Sauce for #SundaySupper
#SundaySupper is celebrating one of America's favorite cuisines with dishes that bring every family around the dinner table. From appetizer to dessert, we are taking a trip to Italy, or at least your favorite Italian restaurant, without leaving your kitchen with over 50 Family-Style Italian Recipes, including one of my has loved for years, Italian-American favorite…
Baked Spaghetti Squash with Spicy Sausage Tomato Cream Sauce
For healthier and veggie-packed comfort food, it doesn't get any better than this creamy and cheesy gluten free and low carb Baked Spaghetti Squash with Spicy Sausage Tomato Cream Sauce. Baked Spaghetti Squash with Spicy Sausage Tomato Cream Sauce
Two Cheese Butternut Squash Macaroni and Cheese
Take a favorite recipe from your childhood and add lots of veggie power for even more nutrition. It's an update on the comfort food classic in this Two Cheese Butternut Squash Macaroni and Cheese recipe. Two Cheese Butternut Squash Macaroni and Cheese
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Whether you want a comforting dish to make tonight, something to stick in the freezer for when times get crazy, or a perfect meal to share with a family in need, look no further than these Family-Friendly Pasta Casserole Recipes. Family-Friendly Pasta Casserole Recipes
Ham and Spinach Stuffed Shells
For an easy, cheesy dish that you can make ahead, and even sneak in a few extra veggies, you'll love this family-friendly dinner from contributor Tammi of Momma's Meals. I'm dying to try her Ham and Spinach Stuffed Shells. Ham and Spinach Stuffed Shells
Italian Noodle Casserole
#SundaySupper and Gallo Family Vineyards know that meals are about much more than food. Behind so many recipes there's a story, whether it's an old family tradition or an unexpected kitchen success. I think you're going to love this healthier update on an old school dish – creamy noodles, meaty sauce and bubbly cheese is…
Lightened-Up Penne and Tomato Cream Sauce with Peas & Prosciutto for #SundaySupper
It's Mother's Day, so of course for #SundaySupper we are honoring our moms. I did what I always do – took something that she loves and tried to make it a little but healthier. Easy enough for a weeknight dinner, elegant enough for a special meal, rich and creamy without being heavy, with little salty…
Vegan Vegetable Tomato Sauce with Chickpeas
A hearty pasta sauce packed with veggies and protein, that comes together fast, but has such deep flavor and rich texture that your family will think you were cooking all day. And served over regular or gluten free noodles, polenta, or even spiralized veggies, Vegan Vegetable Tomato Sauce with Chickpeas makes a satisfying meal, and sneaks…
Fettuccine Pumpkin Cauli-Fredo for #SundaySupper Back to the #FamilyDinnerTable
Disclaimer: This post is sponsored by American Family Insurance. All opinions are my own. This week is the third in a series of events that has Sunday Supper joining up with American Family Insurance to gather around the #FamilyDinnerTable. This time around, we are getting a little cheesy with savory recipes featuring The Bug's favorite ingredient – CHEESE. I made…
Wayback Wednesday – Slow-Cooker Tomato Veggie Sauce with Sausages
The Bug was out of school for a week after his surgery, so I don't have a full week school lunches to share. So I am bringing back Wayback Wednesday, which I did a few weeks back. This week I am bringing back an early recipe form the blog, but one that will make dinnertime…
Eggplant Parmigiana Pasta Casserole – September #ImprovChallenge
It's one of my favorite days of the month – Improv Challenge Day. This month we were improving with Pasta & Cheese. I decided to reinvent a classic Italian-American dish into a much simpler comfort food recipe in my Eggplant Parmigiana Pasta Casserole.
Bacon Corn Pesto Pasta and Roasted Broccoli with Parmesan (@CookingPlanit Review Part 2)
Disclaimer: I was provided with a set of T-fal cookware to use and review, a set to give away, as well as the full version of the Cooking Planit iPad app to use and review. As always, all opinions are my own. Sure, Cooking Planit is a great resource for your typical Monday to Friday…


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Saturday, May 25, 2013
Blogger Opportunity - Summer Fun Giveaway
A product sample was not received for review. I was not paid in any form of cash for this posting. The opinions expressed are my own and were NOT influenced in any way.
Summer Fun Event
Organized by: Iowa Mom
Prizes Include: Skywalker Bounce-N-Learn Trampoline, Intex 10' x 30" Metal Frame Swimming Pool, Glenmeadow 6-Piece Folding Patio Dining Set with Umbrella, Flexible Flyer Swing Free Metal Swing Set & 20" Huffy Rock It Boys' Bike. *5 winners*
Event dates: 6/10 - 6/24
Please let them know that Quick Tattletails referred you! Thanks!
Bonny Sallee
Posted by Bonny Sallee at 5/25/2013 10:53:00 PM
Labels: Blogger Opportunity
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Would you like to save as your currency permanently or for this visit only?
very clean & comfortable. Helpfull staff.
This is an unusual hotel where the rooms are located in several buildings around very tranquil gardens and ancient orchards. With orientation to the common areas - library, lounge with self serve beverages, breakfast room and gardens, we learned about the area as well as our hosts and hotel. We had very substantial breakfasts and a delicious dinner using organic produce and locally sourced food. The hotel is built on quite a steep hillside and does not have an elevator. Not suitable for people with ambulation difficulties.
Wonderful surrounding, nice rooms and excellent breakfast
Beautiful setting. Terrific outdoor space. Wonderful communal space. Mediocre service staff. Confusing check-in. No communication of hotel service habits. No room clean-up or bed make-up. No phones in rooms. No way to contact any hotel staff in the evenings for extra pillow or necessary toilet paper. Had to "borrow" pillows from a sofa. Terrible coffee in morning (and we love French coffee and this was bad: weak, taseless.)
Loved the room and the enjoyed relaxing with friends in the adjacent comfortable lounge and balcony. Very good breakfast. Enjoyed using sauna and spa for a modest fee. Interesting architecture and decor. Country setting with great views over the valley. Location good for several day trips to the nearby tourist sites. Very friendly service Unable to use WIFI in our room or common area during the 3 days we were there.
This hotel was perfectly adequate for our purpose of breaking the journey from the UK to Italy, and was good value for money. The design of the shower in the room that we were given was poor and could result in injury.
Everything. The room, the common areas, the restaurant, the library - just great
Wonderful and unique property.
Old stone buildings renovated into hotel rooms. Rooms are all different, decorated with antiques and funky garage sale furnishings. Really great communal living room with books and tv etc. Decent bed unlike much of european 2 star hotels. The "town" of Villeferry where Le Verger is located is not much more than a small collection of houses but it is close to other small towns that are worth day trips like highly reccomended Semur-en-Auxois. Nice quite in the country place to stay. Suberb help and welcome from Julian.
We have stayed here before and will stay again when in the area. The location makes it easy to explore the whole region from the tranquility of the countryside location. The staff are friendly and very welcoming. The restaurant "on the hill" serves a reasonable 4 course set menu and a small choice of pretty good wine. We love this place!!
Superb hotel amazing dinner the best we have ever eaten. Young Silva who worked in restaurant is a great credit to you. fabulous location, stunning çhateau, cannot wait to come back. Only regret was we only stayed 1 night next time will stay longer. very beautiful thank you very much. No everything was perfect.
lovely room, attractive chateau but rather expensive restaurant and breakfast extra. Although a lovely place to stay we would have preferred to have paid more with an exclusive breakfast.
We stayed for one night at Hotel-Golf, the staff were exceptionally helpful, the room was extremely spacious and comfortable, the evening meal was well presented and delicious. We would recommend the Hotel-Golf to those who enjoy a Hotel experience of high standard, luxurious living and in a beautiful location with amazing views.
Your first view of the chateau is stunning. The grounds and the pool area were beautiful. When we first arrived the woman at reception did a wonderful job of introducing the amenities of the chateau. One night our air conditioning did not work and we had a difficult time sleeping. The next day we informed the management and they replaced the entire air conditioning unit.
Delightful locaton, staff very friendly and helpful and prepared to speak English. Ecellent food and free parking Main restaurant a little on the pricey side.Would have been nice to have breakfast included in the room price
The chateau is beautiful and to have drinks on the terrace and to look over the grounds was lovely. The food was nothing special and was certainly the worst meal that we had during our 10 day stay in France.
It was a lovely building set in a very quiet peaceful location. It was convenient to the autoroute and close to where we were attending a wedding. There were no facilities in the room to make tea and coffee. Our room only had a shower and no bath. There was very little space in the bathroom for setting out toiletries. The tv had just three French speaking tv channels on offer.
Beautiful setting. Very slow service at dinner.
views & quietness No tea making facilities in room; although more an observation than a dislike!
The hotel is a wonderful chateau with a superbe view to the garden area with all sorts of animals. The hotel has lovely rooms and you can spend a quiet night in it. We recommend the hotel but unfortunately not the restaurant. We didn`t like the dinner. The food wasn`t delicious and the price for it much to high. Besides we were the only guests in the restaurants!
service in the restaurant was very good. nice grounds to walk around. We reserved the room and when we received a note from them we replied saying that it was our honeymoon - this was not mentioned at all or any effort to make us feel special. Soft furnishings and our bathroom in particular needed updating. We have lodged a complaint about the food to the hotel - we were ill for over 48 hours following the meal - and havent yet received a reply which is disappointing. We hope to hear something from them soon....
To stay in a chateau was a luxury for us.
The shower needs a place to put soap during showering.Toilet lids are not cleaned underneath.
Very pleasent accomodation in a superb environment. Hotel rooms were simple, but clean and good. Diner /Restaurant was great.
Absolutely beautiful building and surrounds, luxurious rooms, delicious food and friendly hosts. What more could we want, hope to return soon!
We loved the location, people, and ease of hospitality Next time we would ask for a room facing the valley
The overall atmosphere, unobtrusive kindness and attention of both owners, very personalized service. Positive feeling which is very rare and difficult to describe was always present at Les Roches. Absolutely quiet surroundings, nice view, large garden - what can you wish more?
I loved the relaxed atmosphere at Les Roches and the beautiful views from the terrace.
A most relaxing and comfortable hotel. Fire places were great and common areas and bedrooms really well decorated and quiet. Staff friendly. Good location to many little village and Beaune by car. Our bedroom and bathroom floors had grit on them and needed to be cleaned better. For such a lovely place with wonderful appointments we felt the girls at the front desk a little unprofessional in manner and dress
very charming place. Highly recommended.
The hotel is in a very quit and peaceful location. The hotel is small and cosy.
A truly beautiful house/mini-chateau, beautifully cared for by Marco and Tobias - truly wonderful hosts! The Enchanted Room was truly that with the most comfortable bed on our travels. Wonderful views and located in a sweet village, handy for the wine areas and Beaune. The public areas were so comfortable and relaxing too. Tobias and Marco were a great source of local information - nothing was too much trouble. Great to see that there was no TV in the bedroom - such a brave but oh so right decision! Although we didn't experience it ourselves, we believe their dinner nights are fabulous! Can't recommend this highly enough! Bathrobes please! Even if it only in the deluxe rooms!
Stylish and quirky with a friendly atmosphere. Excellent dinner and wonderful countryside location. None
The owners are very nice hosts. We only had a cheese diner on Sunday night but it was super. Nice location and downstair rooms like library and restaurant are lovely. Our hotelroom was not very clean and really needs some upgrading, just like the bathroom. 'The property is more like a mansion than a chateau. It's a pity that the couches in the library are full of dog hair, so it can't be used by guests.
Comfortable beds. Nice practical shower. Separate toilet. No hospitality tray. No cooked breakfast.
everything that a nights stay needs was provided..functional wish they had not placed wash basin outside the bathroom!! rooms floor carpet in danger of getting wet, and kids cannot sleep through parents brushing their teeth!!
Convienient hotel to stop at enroute. Clean and comfortable at affordable price. We booked a double room and a family room for three which was good for purpose
Close to main route, easy to find, lovely helpful staff and clean, comfortable rooms. Would stay again if in that part of France.
Spacious room size for the family nothing particular
very easy to park in front of the hotel and all the rooms on the ground floor was very agreable, also our familyroom was quite large
The hotel was convenient, clean and the family room was fairly large. Breakfast was very good. We liked the dogs.
Freindly staff and good quality services in a very nice area . Ideal for motorcylcist touring Morvan or visiting circuit at Prenois ( Moto Legende)
Reception staff very friendly. Very big room (ours overlooking field with horses). Big parking area. Smell when entering reception was of dog and / or smoking. Location not as expected. Hotel looked more like a truckers sleep over than a hotel, which was not what we expected. Once inside the room it was fine.
Not much, it is need of a serious refurbishment
Rooms were large - double bed and a sofa that coverts to a bed
Excellent location, close to the Motorway. Very handy grill restaraunt next to hotel, where you receive discount. A little basic, however, great if you use this as a stopover for Alps or South of France.
Nice size room for family of 5, it was clean and quiet. The hotel is a bit dated and expensive for what it is.
Proximity to Semur was good with great views. Hotel was well-appointed. Staff were efficient. Bit soulless.
Perfect place, not far from the city, and perfect comfort in the bedroom.
The hotel is situated near to the old village, worth a visit. Good pool and comfotable rooms with good food and wine. No complaints
Evening meal waqs excellent, however the second night the service was very bad, I waited 30 minutes and no menu appeared, so I got up and left. Service was not in keeping with the food, no professional approach, breakfast was less than I have found in other hotels in the area. General attitude of staff poor.
An excellent hotel in a beautiful little town - superb restaurant and comfortable rooms. Service friendly and efficient The only drawback is a lack of parking space. We were able to use the hotel garage but it has only one parking slot - some limited 'reserve' slots outside
room was very large and it is central in the old town. Great old fashioned family run french hotel. shower was cold and noisy pump in bathroom.
Centrally located, in one of the prettier spots in Montbard I found the staff unhelpful, sometimes to the point of rudeness. We ate in the restaurant once and although the food was very good, the stiff, formal and unfriendly service made the meal much less enjoyable than it should have been. Other hotel restaurants in the area were much more pleasant. We were charged for breakfasts we didn't eat and when I noticed this after paying I decided to waste the money rather than have another conversation with them. They were the only reason I wouldn't recommend this hotel, so if you're not bothered by that sort of thing you might like it. There is no lift.
the restaurant standard was first-class. lack of friendliness by staff.
dinner shower not working, no elevator


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Relativity 2-pk. Bamboo Stripe Socks
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RBA's newest commercial baby change table
RBA is excited to announce a new Stainless Steel version of the KB200-Series, our flagship baby change table.
Sporting a clean Stainless Steel fascia, the new KB200-SS is best suited for commercial applications. It is horizontal surface-mounted and incorporates all the key features of the KB200 but with the prestige of stainless steel. With a solid steel uni-body chassis, multi-point mounting system and steel-on-steel hinge, KB200-SS provides building managers with greater piece of mind.
Additional features include:
gas spring mechanism to ensure smooth open and close functions,
lockable dual liner cavity to minimise operator refills and discourage potential vandalism,
two bag hooks,
child protection straps.
Like other Koala Kare baby changing stations, the KB200-SS bed surface contains exclusive Microban™ antimicrobial, which reduces odour-causing bacteria. KB200-SS is available in grey or white granite. Both colours coordinate with the high-quality Type 304 stainless steel fascia for a clean, modern look.
RBA Group supplies commercial bathroom products including washroom equipment, baby change tables, basins, showers, tapware and toilets.Learn more
Head Office
RBA Group
PO Box 30
Oatley, NSW, 2223
Phone: 1300 788 ...
Regional Office/Distributor
RBA Group
PO Box 625
Springwood, QLD, 4127
Phone: 1300 788 ...
Regional Office/Distributor
RBA Group
103 Camberwell Rd
Hawthorn, Vic, 3123
Phone: 1300 788 ...


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Search Highlands Plateau Luxury Homes
The Highlands Plateau Luxury Homes website is designed to bring you quick access to current information about all of the fine home offerings on the Highlands Plateau. Searching for your Highlands Plateau home just got much easier! You can quickly search by price range or choose to use the expanded search capabilities found in the "Property Search" tab of the menu bar.
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Thanks for visiting,


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|Home > Tashana
♀ Tashana
What does Tashana mean?
Tashana [tashana] as a name for girls is of American derivation. Tashana is an alternate form of Ta- (American).
OTHER FORMS VIA TA- Talani, Talanna, Talena, Talina, Talona, Tarina, Tashara, Tasharra, Tawana▼CREATIVE FORMS
(female) Tashala, Tashata, ..
(male) Tashale, Tashane, .. MIDDLE NAME PAIRINGS
Tashana Samira (T.S.), ..
How popular is Tashana?
Tashana is an uncommon first name for females. Tashana is also a unique last name for both adults and children. (2000 U.S. CENSUS)
Which version is better?with its source form and related girl names. Popular alternative forms of Tashana (NOT RANKED) ranked in the Top 2000 are Tawana and Tashina. Other variants, like Tasheena, are seldom used. These forms of Tashana were popular as birth names during the years 1970-1979, but now, the form Tawana has become somewhat dated. (2015 BIRTH STATISTICS)
Similar Names
Tashana is pronounced similarly to Tasheena, Tashina, Tatiania, Tatianna and Toshiana. Other recommended names are Dashawna, Hasana, Hassana, Ishana, Kashana, Lashana, Lashanda, Lashawna, Rachana, Rashana, Rashanda, Roshana, Tahna, Tajana, Tajanae, Tajiana, Tasha▼, Tashara, Tasharra, Tashia, Tasmina, Tassiana, Tatiana▼, Tatihana, Tatjana, Tatyana▼, Tawana▼, Taziana, Texana, Thana, Tiziana and Trishana. These names tend to be more frequently used than Tashana.


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XWMV file extension - Microsoft Windows media file
What is xwmv file? How to open xwmv files?
File type specification:
Digital video and movie file type
xwmv file icon:
XWMV file suffix is associated with Microsoft Windows media files.
The default software associated to xwmv file type:
Microsoft Windows Media Player
Company or developer:
Microsoft Corporation
Microsoft Windows Media Player is default multimedia player installed in Microsoft Windows. WMP can manage music, videos and pictures in computer, play or view them, sync them with portable devices, or burn them on CD/DVD media. It also supports home media sharing with other computers.
List of software applications associated to the .xwmv file extension
Recommended software programs are sorted by OS platform (Windows, macOS, Linux etc.) and possible program actions
that can be done with the file: like open xwmv file, edit xwmv file, convert xwmv file, view xwmv file, play xwmv file etc. (if exist software for corresponding action in File-Extensions.org's database).
Click on the tab below to simply browse between the application actions, to quickly get a list of recommended software, which is ableto perform the specified software action, such as opening, editing or converting xwmv files.
- Play xwmv file
- Import xwmv file
xwmv file player - programs that play xwmv file - Microsoft Windows media file
Click on the link to get more information about Microsoft Windows Media Player for play xwmv file action.