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- Galveston, TX Weather :: 66F Overcast November 22, 201766F Overcast
- Galveston, TX Weather :: 66F Overcast November 22, 2017
- Shorthanded Dynamo fall to Sounders 2-0 in first leg of Western Conference Championship November 22, 2017The Houston Dynamo fell to the Seattle Sounders in the first leg of the MLS Western Conference Championship on Tuesday.PHOTOS: Dynamo face Sounders in first leg of Western Conference ChampionshipSeattle won 2-0 in front of a sold-out crowd at BBVA Compass Stadium in downtown.Houston was forced to play a significant part of the game with […]
- Been waiting to relive Astros' 2017 World Series run? Your time has come November 22, 2017Have you been waiting to relive the Astros' historic 2017 title run?Your time has come.On Tuesday, Major League Baseball hosted the premiere of The 2017 World Series Documentary at Cullen Performance Hall at 7 p.m.The Orange Carpet event started at 6 p.m.Tickets are $25 and can be purchased here.The Cullen Performance Hall is on the […]
- What you need to know about the Dynamo game November 22, 2017If you're planning to jump on the Dynamo bandwagon then tonight is the night to do it. Houston's Major League Soccer team is hosting Leg 1 (aka game 1) of the Western Conference Championship. That's the MLS equivalent of the Houston Astros making it into the ALCS.This is the only Western Conference Championship game that […]
- Houston Astros fans wait hours outside Academy Sports to meet Jose Altuve November 21, 2017Close to 200 diehard Jose Altuve fans wrapped themselves around the building at Academy Sports in Katy Sunday. They were sleeping in tents, in sleeping bags, they have heaters and hot cocoa and even some camping stoves as they huddle outside the store at I-10 and The Grand Parkway waiting for their hero to arrive.PHOTOS: […]
- A look at the AFC playoff picture: Texans hang on to slim hopes with 6 games left November 21, 2017The NFL playoff party is still several weeks away, but here we are with six games left on the regular season schedule and the Texans, who stand 4-6, are still mathematically alive in the AFC race.Yes, you heard me correctly.The Texans can make it to the playoffs if all things fall into place in the […]
- Dynamo in MLS conference finals after turnaround season November 21, 2017Last year, the Houston Dynamo finished at the bottom of the Western Conference. This season they're playing for the conference title.After a bit of a layoff, the Major League Soccer playoffs continue Tuesday when the two-legged conference finals start. In the East, the Columbus Crew host Toronto FC, while the Seattle Sounders visit the Dynamo […]
- Former Cowboys wide receiver Terry Glenn killed in car wreck November 20, 2017Former Dallas Cowboys wide receiver Terry Glenn has died in a car accident near Irving, Texas, Matt Engel of the Fort Worth Star-Telegram reports. Terry Glenn played with the Cowboys from 2003-2007 during the start of Tony Romo's time as quarterback. He ranks 15th all-time in receiving yards for Dallas.Glenn played 12 seasons in the […]
- Atlanta's Georgia Dome demolished after 25 years of use November 20, 2017The only facility in the world to host the Olympics, Super Bowl and Final Four was reduced to rubble.A little more than 25 years after opening, the Georgia Dome, former home of the Atlanta Falcons and the scene for several historic sporting events, was imploded Monday morning. The adjacent Mercedes-Benz Stadium opened this summer.In the […]
- Former Wimbledon champion Jana Novotna dies at age 49 November 20, 2017Former Wimbledon champion Jana Novotna has died at the age of 49 after a long battle with cancer, the World Tennis Association (WTA) has announced.In a statement on its website, the WTA said the former world No.2 died peacefully "surrounded by her family in her native Czech Republic."Novotna captured hearts of fans when she burst […]
- What to know about Jose Altuve autograph session November 20, 2017Here's a look at what you need to know about the Jose Altuve autograph session Monday at Academy.WHEN: Monday, Nov. 20, 5:30 p.m. to 6:30 p.m.WHERE: Academy Sports + Outdoors at 23155 Katy Freeway, Katy, TX 77450WHAT: Free autographs from AL MVP Jose AltuveMUST-HAVE INFO FOR FANS: 300 passes will be distributed two hours before […]
- Shorthanded Dynamo fall to Sounders 2-0 in first leg of Western Conference Championship November 22, 2017
- Club 24 Celebrates Holiday Season with Galveston Bay Dinner Cruise November 22, 2017Kemah, Texas: One of the star attractions on the Texas coast is a Galveston Bay dinner cruise. Club 24 Plus has now made the three-hour dinner ...
- Home rule cities elect members to H-GAC Board of Directors November 21, 2017Home rule city representatives to the Houston-Galveston Area Council Board of Directors includes Dickinson Councilmember William King III and ...
- Official Glen Campbell Webstore Launches Today With Exclusive Releases And Advance Pre ... November 21, 2017... Gentle On My Mind is on clear green vinyl and Galveston is on coke bottle clear vinyl. 100 bundles of the three classic LPs are available or each can ...
- Looking Back 11/23 November 21, 2017A member of the Army Corps of Engineers, he was involved in the enlargement of Ellis Island, the building of the breakwater in San Pedro, CA and reconstruction of the jetties at Galveston. After serving as district engineer at the expanding ports of Los Angeles and Galveston, he was selected by General ...
- Posts Tagged 'Texas A&M Galveston' November 21, 2017Anna Armitage of Texas A&M Galveston is studying how the transition from salt marsh wetlands to mangroves might change how hurricanes affect the ...
- Carnival Cruise Line to Increase Short Cruise Programmes November 21, 2017Carnival Dream will launch four- and five-day cruises to Mexico year-round from Galveston beginning May 2019, providing Texans with a convenient new vacation option. Carnival Valor, currently based in Galveston, will shift to New Orleans to begin year-round four- and five-day cruises, also beginning ...
- Step Back in Time During Galveston's Dickens on The Strand November 21, 2017English novelist Charles Dickens garnered great literary success with The Adventures of Oliver Twist, Great Expectations and the perennial favorite, A Christmas Carol, and now several of his descendants will be front and center during Galveston's world-famous Victorian holiday festival, Dickens on The ...
- TX Marine Warning and Forecast November 21, 2017TX Marine Warnings and Forecast for Wednesday, November 22, 2017. _____. SMALL CRAFT ADVISORY. URGENT - MARINE WEATHER ...
- TX Marine Warning and Forecast November 21, 2017TX Marine Warnings and Forecast for Wednesday, November 22, 2017. _____. SMALL CRAFT ADVISORY. URGENT - MARINE WEATHER MESSAGE. NATIONAL WEATHER SERVICE HOUSTON/GALVESTON TX. 321 AM CST TUE NOV 21 2017 ...A SMALL CRAFT ADVISORY IS IN EFFECT FOR ...
- TX Houston/Galveston TX Zone Forecast November 21, 2017National Weather Service Houston/Galveston TX. 257 PM CST Tue Nov 21 2017. TXZ211-221000-. Austin-. Including the cities of Bellville and Sealy.
- Club 24 Celebrates Holiday Season with Galveston Bay Dinner Cruise November 22, 2017
Travel through time!
- Registration opens for League City's Citizens University November 21, 2017Citizens interested in learning more about municipal operations are invited to register for League City's Citizens University.
- Texas A&M Board of Regents name Dr. Bill Merrell President Emeritus and Regents Professor November 21, 2017Dr. William "Bill" Merrell of Texas A&M University at Galveston has been honored with the distinguished titles of President Emeritus and as one of the 2017-2018 Regents Professors by The Texas A&M University System Board of Regents.
- H-GAC Board of Directors November 21, 2017The Houston-Galveston Area Council Board of Directors today voted unanimously to approve the Audit Committee's recommendation to retain the firm of Whitley Penn to conduct the annual audit of H-GAC's financial records for the fiscal year ending 2017.
- Jamaica Beach City Council November 21, 2017Jamaica Beach City Council on Monday voted unanimously to cast the city's ballots in favor of re-electing Victor Pierson to the Galveston Central Appraisal District Board of Directors.
- Health District Offering Free HIV, Syphilis and TB Testing on World AIDS Day November 20, 2017The Galveston County Health District (GCHD) continues the fight to end HIV by offering free testing, education and resources on World AIDS Day, December 1.
- Galveston County Commissioners Court November 20, 2017Galveston County Commissioners Court today voted 3-2, with Ken Clark and Darrell Apffel opposed, to move forward with utilizing Bracewell, LLC as disclosure counsel for the issuance of bonds and refunding bonds.
- Bayou Animal Services November 20, 2017Bayou Animal Services today announced that it has received a $500,000 grant from the Petco Foundation to support the construction of a new animal shelter.
- City of League City November 20, 2017The City of League City today announced service impacts in the city throughout the Thanksgiving holiday.
- Texas Governor's Office November 20, 2017Texas Governor Greg Abbott today announced that he has extended the State Disaster Declaration for counties affected by Hurricane Harvey.
- Registration opens for League City's Citizens University November 21, 2017
- Steel never settles — neither should Trump on trade 22 Nov 2017 11:55 The Hill America was built on steel. Born in the 1850s, the steel industry connected our country through rail and illuminated its cities with soaring skyscrapers. The resource that powers U.S. manufacturing and construction, steel builds our bridges, assembles our …
- washington Trump all but endorses GOP's Moore despite sex accusations 22 Nov 2017 11:54 www.vindy.com Published: Wed, November 22, 2017 @ 12:00 a.m. Associated Press WASHINGTON Silent for more than a week, President Donald Trump all but endorsed embattled Alabama Republican Senate nominee Roy Moore on Tuesday, discounting the sexual assault allegations …
- Trump support of Moore a 'huge gift' for Dems 22 Nov 2017 11:53 msnbc New Report: Trump "vented about" and ... President Trump, who is himself accused of sexual assault, broke his silence on Roy Moore today, suggesting electing a Democrat is worse than electing an accused child molester to the U.S. Senate as a new report …
- North Korea calls terror relisting 'serious provocation' by Trump: state media 22 Nov 2017 11:53 Reuters.com SEOUL (Reuters) - North Korea responded on Wednesday to U.S. President Donald Trump's decision to relist the county as a state sponsor of terrorism, calling it a "grave provocation and aggressive violation", North Korean state media reported. North Korean …
- Billionaire could get $5.6M in state funds for Trump Plaza demolition 22 Nov 2017 11:42 NJ.com ATLANTIC CITY -- A New Jersey redevelopment agency has given preliminary approval to a $5.6 million payment to billionaire investor Carl Icahn to help pay for the demolition of part of Atlantic City's former Trump Plaza casino. The Casino Reinvestment …
- Trump, Putin hold hour-long phone call on foreign affairs 22 Nov 2017 11:41 Tert Donald Trump has spoken on the phone with Russian President Vladimir Putin to discuss issues involving Syria, Iran, North Korea and Ukraine, the Independent reports, citing the White House. Mr Trump and Mr Putin spoke informally multiple times last week …
- Trump is still botching the Puerto Rico crisis 22 Nov 2017 11:39 The Week Magazine Sign Up for Our free email newsletters Americans are fleeing Puerto Rico in droves. The reason is that a grinding economic crisis became a full-blown humanitarian disaster after the Trump administration utterly botched the response to Hurricane Maria. At …
- Trump and Putin discuss fight against Taliban and other terror groups 22 Nov 2017 11:36 Khaama Press By Khaama Press - Wed Nov 22 2017, 2:43 pm The US President Donald Trump discussed the fight against Taliban and other terror groups during a telephone conversation with his Russian counterpart Vladimir Putin, the White House said. "President Donald J. …
- If Trump wants to use nuclear weapons, whether it's 'legal' won't matter 22 Nov 2017 11:36 The Washington Post The Senate Foreign Relations Committee on Nov. 14 held a hearing to examine the president's authority to order a nuclear strike amid rising tensions with North Korea. (Jordan Frasier/The Washington Post) No national decision is as consequential, …
- The Resistance to Trump: Year One 22 Nov 2017 11:35 The Nation Demonstrators march against Trump's executive order banning travel to the United States by citizens of several countries at Los Angeles International Airport, January 29, 2017. (AP Photo / Ryan Kang) In the year since Trump's election, the president's …
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Author Archives: Brad Wolverton, NerdWallet
Rent-to-own complaints spur investigation by federal agency
A U.S. government consumer watchdog agency is investigating the $8 billion rent-to-own industry and related companies over questions about unfair, deceptive and abusive practices, NerdWallet has learned.
Investigators for the Consumer Financial Protection Bureau are asking specifically about Rent-A-Center, the nation's largest rent-to-own enterprise with more than 2,400 stores selling furniture and appliances mostly to low-income Americans.
A months-long investigation by The Texas Tribune and NerdWallet last month found that rent-to-own companies have used a little-known Texas law to press criminal charges against thousands of customers who fell behind in their payments in Texas and other states.
NerdWallet also reported in a joint investigation with Raycom Media that Rent-A-Center customers nationwide have complained their credit had been harmed and they were badgered by bill collectors over accounts they had paid off.
Five days after the stories appeared, Rent-A-Center's top executive, Steven L. Pepper, resigned amid a continuing power struggle on the board of directors. Shares of the publicly traded company, headquartered in Plano, Texas, have declined nearly 75 percent in the last four years as it has struggled to increase revenue.
The CFPB sent Rent-A-Center a civil investigative demand in late July, requesting details about customer accounts it had sold to a debt buyer and other information about its business practices.
Investigators have interviewed people familiar with Rent-A-Center's record-keeping. They asked about the company's ability to credit customer payments properly and to report accurate information about consumers to credit reporting agencies, say people the CFPB interviewed.
Bureau staff members have also inquired about complaints that Rent-A-Center store managers pocketed consumers' money instead of applying it to their accounts, one person interviewed by the agency told NerdWallet. He asked not to be identified because of a nondisclosure agreement he signed with the CFPB.
The CFPB declined to comment on its investigation.
Errors in customer accounts
The NerdWallet-Raycom investigation detailed the account errors and mistreatment of customers, including people who say they were threatened with criminal prosecution and had their doors kicked in. NerdWallet provided guidance to consumers harmed by the company.
Shareholders filed a federal lawsuit against the company in December 2016 over problems with its system for tracking customer payments. The complaint said Rent-A-Center had difficulty starting a new point-of-sale system in 2015, causing "severe harm" to company operations.
The company introduced the system despite repeated internal warnings about its flaws, leading to outages that caused customers to fall behind on their rental agreements, the shareholders allege in court filings. Rent-A-Center conceded its system had flaws. The company failed in an attempt to get the lawsuit dismissed.
A former senior information technology employee who helped with the rollout told NerdWallet that Rent-A-Center's system had glitches that could show up in any account.
"There was no way to assure the veracity of any specific transaction," said the former employee, who asked not to be named because of a nondisclosure agreement he signed with the company.
Gina Hethcock, a Rent-A-Center spokeswoman, said in an email this week that the company had received an inquiry from the Consumer Financial Protection Bureau regarding a prior debt sale. She said the accounts involved in the debt sale, and the CFPB's inquiry, are unrelated to the rollout of the point-of-sale system the company uses in its 2,400 stores.
Rent-A-Center has long pushed to keep federal regulations at bay, spending more than $7.2 million lobbying Congress in the past decade, according to data collected by the Center for Responsive Politics.
Rent-A-Center petitioned the CFPB in August to modify or set aside its investigative demand. The company argued in a 30-page letter that the purpose of the investigation, and the broad nature of the bureau's questions, exceeded the agency's jurisdiction. The CFPB responded by agreeing to modify certain questions and document requests but said it has the authority to investigate the company.
Many of the complaints against Rent-A-Center detailed in the NerdWallet-Raycom report came from customers who signed lease agreements with the company for furniture sold at independently owned furniture stores.
Those transactions occurred through a Rent-A-Center subsidiary known as Acceptance Now, which operates inside nearly 1,300 furniture showrooms, including Ashley Furniture and Rooms to Go. In those showrooms, customers pick out furniture they want, but instead of buying it from the store, Acceptance Now buys it for them and leases it back to them. This process removes the store from any responsibility in disputes.
The Federal Trade Commission received 2,779 complaints about Rent-A-Center and Acceptance Now between January 2016 and June 2017.
Customers say credit reports were affected
Nearly one-third of the 674 consumers who filed complaints against Acceptance Now said they had asked the company for a record of their payment history or verification they owed money.
The company's representatives failed to provide it, often saying they had no way of doing so, former customers said.
Ten percent of those 674 customers said errors ended up on their credit reports.
In late 2014, as Rent-A-Center was expanding its Acceptance Now program, it deemed more than 18,000 accounts seriously in arrears and sold them to a debt buyer.
At least 20 percent of the debts were invalid, says Branden Vigliotti, president of Lismore Holdings, who purchased the accounts. Customer after customer told collection agents he worked with that they had paid off their debt, sometimes voluntarily, sometimes under duress, sometimes as the result of a civil court action, Vigliotti said.
Vigliotti is in mediation with the company, which has disputed his claims.
Companies that mishandle customer records can be subject to penalties by state or federal regulators, says Ohio Attorney General Mike DeWine.
Companies have also been fined or forced to offer restitution to consumers for violating the law. The investigative demand Rent-A-Center received says the purpose of the CFPB's investigation is to determine if rent-to-own and related companies have violated the Consumer Financial Protection Act, the Fair Debt Collection Practices Act or the Fair Credit Reporting Act.
DeWine led a 2015 push by state attorneys general to force credit reporting agencies to fix inaccuracies on consumers' credit reports.
He urged consumers who have been harmed by Rent-A-Center to contact their state attorney general.
"This is an industry that needs regulation," he said in an interview. "This is an industry that is really hurting poor people."
Jill Riepenhoff, an investigative producer at Raycom Media, contributed to this report.
Kicking in doors and crushing credit: How a Texas-based retailer torments customers
Virginia real estate investor Olivia Quinn says she lost her mortgage because Rent-A-Center, the nation's largest rent-to-own company, failed to correct her credit report. She had paid off her rented merchandise — twice.
Leroy Walton of Georgia settled his account with Rent-A-Center in 2013, his records show. But for years after, he says debt collectors pursued him, even threatening him with arrest.
Jessica Gonzalez's federal lawsuit says she huddled with her two sons in a closet of her Florida home while a Rent-A-Center employee pounded on her house to collect money.
And Andrea Gorman told authorities that Rent-A-Center workers kicked in the front door of her Ohio home after she fell behind on payments.
Thousands of Rent-A-Center customers across the United States are complaining in growing numbers of harassment and wrecked finances after leasing furniture, electronics or appliances from the $3 billion company, which is based in Plano.
Customers say their credit scores had been damaged unfairly and they were hounded by debt collectors after they settled their accounts. Many documented lengthy, unsuccessful attempts to get Rent-A-Center to correct its records, a joint investigation by NerdWallet and Raycom Media found.
Even Rent-A-Center shareholders have complained, filing a lawsuit against the company that argued shoddy record-keeping has damaged the business.
In most American industries, harassment over unpaid bills sets off alarms with regulators. But Rent-A-Center relies on exceptions carved out for the entire rent-to-own industry, allowing it to operate outside many consumer protection laws.
The Federal Trade Commission, aware of the industry's tactics, has warned about the risks of signing rent-to-own agreements.
At the state level, consumer advocates such as Ohio Attorney General Mike DeWine say the industry needs more regulation.
Anyone considering turning to Rent-A-Center for furniture and appliances should "run — don't walk — out of that store. Get out of there," DeWine says.
'A welcome hand up'
Rent-A-Center, a publicly-traded company, rents TVs, couches, washers and dryers, and other items for weeks or months. Customers typically can terminate their leases at any time and return the goods, or pay until they own the items.
The company has two basic business models. It has more than 2,400 stores largely near low-income neighborhoods and military bases.
It also operates as Acceptance Now inside nearly 1,300 independently owned furniture stores, including Ashley Furniture and Rooms to Go. In those showrooms, customers pick out furniture they want but instead of buying it from the store, Acceptance Now buys it for them and leases it back to them, removing the store from any responsibility in disputes.
Interviews by NerdWallet and Raycom and complaints to regulators show problems arise if a customer falls behind on rental payments. A missed payment can trigger aggressive responses by employees and touch off record-keeping errors, former employees told reporters.
Quinn and Walton missed payments, then caught up. But their accounts were not properly credited, their records show.
Gonzalez, Gorman and other customers who fell behind on payments faced immediate and aggressive harassment.
Chris Korst, Rent-A-Center's chief administrative officer, said in an email that the company takes complaints seriously: "We strive to provide the highest level of customer service and when we fall short of that expectation, we work equally hard to resolve those issues."
The rent-to-own industry has been controversial for decades, largely because it is pricey.
A Vizio soundbar with subwoofer retails for $148 at Amazon. It would cost more than five times as much, $779, if lease-purchased in a one-year contract from Rent-A-Center.
At a rental rate of $14.99 a week, a customer could save the money for 10 weeks and buy the item with cash.
Rent-A-Center said its prices are higher because they include delivery, setup and other services many retailers don't offer. The company says its prices also reflect the risk of doing business with a population many retailers do not accommodate.
Company won't explain charges
Caitlin Six is a financial services employee who signed a contract with Acceptance Now in 2013 to lease a sectional sofa, bedroom furniture and two mattresses from a Rooms to Go near Jacksonville, Florida.
Six signed a three-year contract, agreeing to pay $201.28 a month. She made monthly payments for 15 months, then returned the couch.
Rent-A-Center records show she had paid $3,030. She assumed she was close to paying off her account because she no longer had the couch, which she recalls cost $1,299, or two thirds of the total for the furniture.
Rent-A-Center told her she still owed more than $1,700. Six asked for an itemized statement, but the company would not provide one, she told the Florida attorney general's office in a 2015 complaint.
In March 2015, she got a call from Rent-A-Center demanding that she pay $497.06 or the company would pursue theft charges, her complaint said.
Rent-A-Center representatives began showing up at her house, leaving notes threatening to call police if she didn't pay or return the "stolen" items, she told a reporter.
Rent-A-Center has strict collection targets, former managers say. When they worked for the company, a store's percentage of past due customers had to be under 6 percent each week, say the workers, who asked not to be identified because they had signed nondisclosure agreements with the company.
If stores don't hit their numbers, managers are required to work extra shifts and can lose their jobs, former workers say.
Store sales staff doubles as first-line collectors. They call customers within hours of a missed payment, and workers often go out to track down customers late by a week or more.
The Federal Trade Commission received 2,779 complaints about Rent-A-Center and Acceptance Now between January 2016 and June 2017. More than 90 percent cited aggressive collection tactics.
Ohio customer Gorman says Rent-A-Center workers kicked in the door of her Lima home after she fell two months behind on a contract for a laptop, which she had nearly paid off. She had lost her job and says she told Rent-A-Center employees she needed a few more weeks to make final payments.
Instead, workers broke into her home while she was away, Gorman told Lima police, citing a neighbor who witnessed the incident.
Washington state sued Rent-A-Center in 2009 accusing the company of abusive collection practices.
Rent-A-Center settled the lawsuit in 2010, saying it had done nothing wrong but agreeing to not use abusive language, trespass or visit customers' workplaces after being told not to do so.
Since that settlement, the Washington attorney general has received more than 800 pages of complaints about Rent-A-Center.
Modern-day debtors prison
Laws in many states allow rent-to-own companies to pursue criminal charges against customers who miss payments and do not return the rentals upon the company's request.
David Strosnider, a former Rent-A-Center manager in Charlotte, North Carolina, says he pursued criminal charges against only those customers who paid off less than 30 percent of the merchandise.
But some Rent-A-Center managers filed charges on anybody who didn't pay, says Strosnider, who worked for Rent-A-Center from 2012 to 2015.
Rent-A-Center's corporate office gave stores "free rein" with delinquent customers, he says. "Their message was, 'Do whatever you have to do to get your money.'"
In Houston, the Harris County District Attorney has filed criminal theft charges against rent-to-own customers for at least two decades, says Valerie Turner, county chief of consumer fraud.
Murray Newman, who worked as a Harris County prosecutor from 1999 to 2008, says he justified theft charges if a customer rented an item, never made a payment and refused to give it back.
But he said Rent-A-Center didn't make that distinction. It used the district attorney's office as a collection agency, he said, going after customers who fell behind on payments with no intent to steal.
Rent-A-Center said in an email it uses criminal charges in "extremely limited circumstances" and only when the intent to commit theft is apparent.
"We try every possible way to contact, visit and work with our customers, and view filing charges as a last resort," the company said.
Lasting damage to customers
Between January 2016 and June 2017, 674 people filed complaints with the Federal Trade Commission about problems with Rent-A-Center's subsidiary, Acceptance Now.
Nearly one-third had asked Acceptance Now for verification they owed money. The company failed to provide it, former customers said. Ten percent of those 674 customers said errors ended up on their credit reports.
Rent-A-Center shareholders filed a federal lawsuit against the company in December 2016 over problems with its system for tracking customer payments. The complaint, filed in U.S. District Court in Texas, said Rent-A-Center had difficulty starting a new point of sale system in 2015, causing "severe harm" to company operations.
The company introduced the system despite repeated internal warnings about its flaws, leading to outages that caused customers to fall behind on their rental agreements, shareholders say in court filings. Rent-A-Center tried to get the case dismissed but a judge denied its request.
Companies that mishandle customer records can be subject to penalties, Ohio Attorney General DeWine says. He urged consumers harmed by Rent-A-Center to contact their state attorney general.
"This is an industry that needs regulation," he says. "This is an industry that is really hurting poor people."
Rent-A-Center's systems have also harmed middle-income consumers.
Walton, the Rent-A-Center customer from Georgia, says he has been called by at least five debt collectors about bills he paid in full.
His bank records reviewed by a reporter show he paid off the $2,035.93 he owed for a dining room set and sectional sofa from Acceptance Now in 2013.
Two years later, he learned his credit report included an unpaid balance. Walton says he made dozens of calls to Rent-A-Center and Acceptance Now but could not get the error corrected.
In February, four years after he settled his debt, a collection agency left voicemails with his sister and a nephew. The messages warned that Walton would be arrested if he didn't pay, he says.
Even debt collectors are angry
In late 2014, Rent-A-Center sold collection agencies more than 18,000 accounts it deemed seriously in arrears.
Brandon Vigliotti, a Houston debt buyer and president of Lismore Holdings, purchased those 18,000 accounts and gave about half to a second company to help collect on the debt.
Of the roughly half Vigliotti kept, he said at least 1,800 turnedout to owe nothing, or about 1 in 5. An additional 770 customers had been sued and paid their debts, according to Vigliotti's research, which NerdWallet reviewed.
The numbers were worse for the second company, Southwestern Investors Group, of Hamburg, New York, and one of its collection agencies, Element Global Services. At least one-third of the 8,200 customers Element contacted had no balance on their accounts, says Eric Westermeyer, former chief operating officer at the company.
Southwestern Investors Group and Element Global Services filed a lawsuit against Rent-A-Center and Lismore Holdings in October 2015.
Rent-A-Center would not comment on the allegations, citing the pending litigation. The case is in arbitration. But the company told reporters "there is a substantial risk that you may have been misinformed as to the facts."
Adam Parks, who worked with Vigliotti, said Rent-A-Center's Acceptance Now outlets in furniture stores continued to accept customers' money even after their accounts were sold to debt collectors.
"They were continuing to collect on accounts that weren't theirs and not crediting consumers," says Parks, who is on the board of the Receivables Management Association, an industry trade group for debt collectors. "To me it's fraud."
Paid twice but credit wrecked
Olivia Quinn is the Virginia woman who says she lost her mortgage despite twice paying off a $990 bedroom set.
She got the items at a Kane's Furniture store in Clearwater, Florida, in 2011. She thought Kane's had handled the transaction and wasn't told her agreement was with Acceptance Now.
In 2012, after her records show she made payments totaling nearly $1,500, she called Kane's to pay off the account. A Kane's manager said he would credit her payment, she says.
But three years later a collection agency in Amherst, New York, called to say she owed more than $1,600 to Acceptance Now, she says.
She didn't associate the debt with her Kane's furniture. But because she was shopping for a house and needed good credit, she accepted the company's $799 settlement offer, she says.
The collector, Huntington Debt Holding LLC, sent her a payoff letter she showed to reporters. A few months later, as she was applying for a mortgage, her credit report showed an outstanding Rent-A-Center balance of $1,698.
After investigating, she learned that her Kane's furniture had been paid for through Rent-A-Center.
With her mortgage hanging in the balance, Quinn spoke to nearly 20 people trying to resolve the problem, according to notes she showed reporters.
A Kane's spokeswoman told reporters the company has no record of the transaction. Quinn says Rent-A-Center employees refused to accept the payoff letter, asking her to pay them directly.
Armed with records showing she paid more than $3,000 for the furniture, more than triple the cash price, she refused.
That's when she says her mortgage fell through. The $1,698 debt is still on her credit report.
Brad Wolverton is a reporter at NerdWallet, a personal finance website. Email: firstname.lastname@example.com. Twitter: @bradwolverton. Alex Richards, a reporter at NerdWallet, and Jill Riepenhoff, an investigative producer at Raycom Media, contributed to this report.
The Texas Tribune and NerdWallet, a personal finance company that helps consumers make smart decisions about their financial lives, partnered to examine rent-to-own companies, their debt collection practices and the impact that these businesses can have on consumers' financial lives. You can read our previous story here, and the rest of NerdWallet's reporting here.


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New iPad mini cases pictured as manufacturers prepare for launch, strange new rear hole appears1/9 Pocket-lint
Apple accessory manufacturers are ramping up production in anticipation of the arrival of the iPad mini some time before Christmas. Australian case, cover and bag company Toffee has led the charge by showing two of its leather-finished numbers to Pocket-lint at the CU Exposed tech show in London.
Sitting among the rest of its iPhone 4S, iPhone 5 and new iPad wares were prototypes for the iPad mini in the Shell and Folio range of case design.
The first, the Toffee iPad mini Shell, is simply a back case cover for the predicted tiny tablet complete with edge-to-edge genuine leather finish, while the Toffee iPad mini Folio is a complete case solution. Each follows the currently expected 7.85-inch screen proportions with a space on the Shell for the camera, dock connector, speaker and volume controls.
There's also a strange new hole on the rear that we're currently mulling over in Pocket-lint Towers. Could it be for an IR sensor, showing that Apple is further going for the second-screen market? Could it be for a speaker? Or, perhaps more likely, an LED flash for the camera? There doesn't seem to be one next to the lens, so that's our strongest bet.
Either way, the manufacturer claims that we won't have long to find out.
"These are prototypes but we're expecting the iPad mini soon and we want to show people that we're ready to go as soon as it's announced," we were told by Toffee executive Natasha Sullivan.
With some expecting the iPad mini to be positioned as a gaming device, Pocket-lint's concern was that the more mature, leather styling that the Sydney-based company is known for might not be something that appeals directly to a younger generation but, according to Sullivan, that's not a problem.
"We really think that the iPad mini is going to be something that women will love. The new iPad is too big to fit in most handbags but the smaller size will be perfect and the Toffee cases will complement them very nicely indeed," she said.
You can find out more about Toffee's cases at www.toffee.com.au.
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What do you think the new rear-mounted hole is for? Let us know in the comments below...
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in Hotel
At Zinck's Inn you will experience a relaxing, homelike atmosphere located on the east edge of Berlin. Come enjoy the peaceful lifestyle of the Amish while taking in many of the shops and restaurants that are within walking distance. Rooms have either two queen or one king size bed in addition to deluxe rooms with a Jacuzzi or a fireplace. The gathering room which overlooks the breathtaking countryside.
Friendly and knowledgeable guides will take you on conducted tours through the two houses and a barn full of farm animals. The history and customs of the Amish faith will be explained. We want your visit to our farm to be educational, enjoyable and tranquil. Step back in time and enjoy a quiet and simple lifestyle. Stop in and visit -- we are glad to host you. Tell your friends and come back again.
in Magic Show
Now Catalpa Trading Company adds a new name to the very short list of magic theaters and brings back the full-scale production in the style of the great magicians of the past. Not in New York or Las Vegas, but in Berlin, Ohio, the middle of Amish Country, you will be able to come and see entertainment, not only rare and historic, but filled with great fun and excitement!
Treat yourself to a trip back in time as you drive on State Route 557, winding through lush green pastures of the Doughty Valley. These are the pastures that produce the sweet, fresh milk that gives the Original Baby Swiss Cheese it's unique creamy flavor. The Amish farmers have been bringing their milk to the Guggisberg Cheese Factory for over 60 years! See for yourself why people visit here from all over the world.
A world of excitement awaits at Madhrikan's Theater of Magic, Amish Country's latest must-see attraction.
in Destination, Spotlight
Many people come to Amish country to experience the culture, craftsmanship and food of the region.
in Destination, Dining
At Kauffman's Country Bakery, brothers Steve and Richard Kauffman have offered delicious baked goods since 1992.
in Attractions, Destination, Spotlight
You wake up on Sunday morning in beautiful Amish Country and you think that there is not much to do.
This local edition of TravelHost of Ohio's Amish Country invites you to see why over "3 Million Visitors" choose to stay and play in the world's largest Amish community every year. You'll find that our restaurants serve the best food and plenty of it. We highly recommend Amish Door, Der Dutchman, Dutch Valley and Mrs. Yoders's Kitchen. Be sure to visit their bakeries. Or see what the chef has prepared at the Inn and Spa at Honey Run if you enjoy fine dining.
But I came to shop, you say? Then don't miss the Amish made furniture at Stone Barn Furnishings, Four Corners, Green Acres, Wooden Leaf, Kauffman's Lawn Furniture and Miller Hickory Rockers. Why not take home an heirloom? You will discover that unique shops line the streets and side roads of Holmes, Wayne, Tuscarawas, and southern Stark Counties. We even have Troll Beads, Vera Bradley and home decor galore. Come experience the Walnut Creek Flea Amish Flea Market or the original Holmes County Flea Market at it's new location. Be sure to pick up a calendar of one of the many beautiful pictures taken in Amish Country by Mr. Doyle Yoder. Or a little further south, visit the shops Historic Roscoe Village in Coshocton. How did they fit that many shops on one street?
You can discover the Heritage of Amish Country and see why the Amish live the way that they do, at Behalt. Don't miss the 265-ft. Mural-in-the-Round depicting Amish and Mennonite heritage and learn why the Amish live the way they do. Did you know that you can visit Yoder's Amish Home, a true Amish home. You can even take a buggy ride while you're there. A trip to FAWC (the Farm at Walnut Creek) is something you will find yourself doing every time you revisit Amish County. Imagine having 2 big Percheron horses (breed originally imported from France in 1839) pulling a large wagon with you and your friends and family around 60 plus acres. Then imagine seeing up to 400 different animals coming up to the wagon for you to feed them. Kids young and old will equally enjoy this experience.
If you enjoy football, then travel about 45 minutes to the north, where you will find a very famous Hall of Fame. I-77 North will lead you to the front door of the Pro Football Hall of Fame, America's Premier Sports Museum & Showplace in Canton Ohio. Some of our merchants may offer tickets for purchase so be sure to inquire.
Then once you dined, shopped and played, know that you will find that Ohio's Amish Country has some of the best lodging Ohio has to offer. Be sure to visit our website to see all Travelhost "preferred hotels".
Enjoy your time with us and stay a while longer if you can. We're very glad to have you with us. Be sure to let our advertisers know that you saw their ad in TravelHost magazine, as they truly appreciate your business.
TravelHost is the Premier Destination Resource for travelers. We reach business and family travelers through our information rich website, our integrated mobile app and our in-room TravelHost Magazine across the nation.


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We offer a range of fine wood cabinets for your kitchen and bathroom. Click on the cabinet links below to learn more about our current product lines. Contact us for a quote and custom design layout for your kitchen or bathroom.
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|1 - 4 Nächte
Winduga Urlaub auf dem Bauernhof (lokale indigene Bedeutung "bleibt in meinem Kopf") ist eine 100 Jahre alte Milchbauern Hütte, einfach wieder auf komfortable Unterkunft für Familien mit herrlichem Blick auf einen schönen 160-Morgen-Vieh Eigenschaft 9 km von Berry bieten.
Die gut ausgestattete Küche ist rund um die original Holzofen und der Blick vom Frühstückstisch auf die Enten auf dem Damm gebaut ist hervorragend.
Es gibt einen Bach, Dämmen, Grill, Schaukel, Kräutergärten, chooks, Trampolin, viel Holz für das Feuer, reine Quelle gespeist Wasser zum Trinken und Baden, Spielen und Stichsägen, DVD und Stereoanlage und Solar (für Sie Eier zu sammeln) heißes Wasser.
Sie können Wombats, Schnabeligel und Wallabies und füttern die freundliche König Papageien, schwimmen in einem unberührten Bach oder ruhig warten auf eine schüchterne Platypus beschmutzen.
Wenn Sie einige Zeit mit Ihrer Familie zu verbringen, die Stadt Belastungen vergessen, genießen Sie die frische Landluft, einfach nur entspannen mit einem Buch durch das Feuer einen wunderbaren Blick auf, oder alle diese, dann werden Sie Winduga Bauernhof lieben.
10 Minuten von Berry, 20 Minuten von Kangaroo Valley, 20 Minuten von Seven Mile Beach
Bitte beachten Sie einen Mindestaufenthalt von 2 Nächten nur
Hallo Amanda,
Wir hatten eine wunderbare Zeit auf dem Hof. Wie erstaunlich Sie haben so ein schönes Stück vom Paradies und gut auf Ihnen für die anderen Menschen, die wie wir die Chance, es zu erleben!
24. 1.16
The views of the valley are so beautiful, unfortunately it stops there. The house and furniture is tired and run down, and despite having capacity to sleep lots of people, there is only 1 bathroom. The beds were comfortable, and the fireplace is great. Guests are asked to take all rubbish with them when they leave and I believe cleaners should do that. The wardrobe in the main room was so full of linen it was impossible to hang clothes, and the wardrobes were locked in the second bedroom so there was no storage room. It's very overpriced for what is on offer. Would not stay there again or recommend unfortunately.
We thought the views were stunning but disappointed in the furniture in the house, broken sliding doors and the third bedroom which is a glorified hallway. The toilet door has swollen from the rain and wouldn't close and the house smelt damp even after airing it out.
The price was definitely not in line with the quality of the place.
We had a fabulous time at Winduga. If you want a relaxing weekend away Winduga is perfect
We stayed here for 2 nights with two kids. It was amazing experience. Peaceful and calm place.Our son fed the chickens and collected fresh eggs. House is clean and very cozy. A lot of children books and games. Needles to say that the nature is breathtaking. Will definitively return again and next time bring our own frying pan :)
We did not know that there was no phone, TV or internet coverage when booking. The largest bed is a double which is quite small for two adults expecting to sleep in it. Pets are not really welcome, finding out only when you book, that they are limited to the kitchen and laundry, which considering it was the middle of winter, was quite cruel for our lovely king charles. Especially when the house is an old home and quite cold everywhere but in front of the fire in winter. The power went out one out of our two nights which is apparently common (with candles everywhere..). The fridge froze our food as the freezer was so stocked with the owners meat, which we think was also the reason there was dried blood all over the floor. My husband fell off a lounge chair which had a broken leg, but was propped up by a log of wood and hidden behind a skirt of fabric. We did not have a great experience. The location was lovely and convenient, the view was also lovely but the stay was not a win for us as our first ever Stayz experience.
We spent 5 nights during the school holidays here with our 8 year old, 10 year old and dog Honey. We were looking for an escape from busy city life and we found it at Winduga Farmhouse. The house is rustic, relaxed and cosy, with all the things you need for a farm stay. We spent most of the time sitting in deck chairs overlooking the most amazing view, while the kids played in the pool. Lots of walks, animal spotting, board games and cooking on the outdoor fire. And so close to Berry that we could still get coffee in the mornings! I would highly recommend this place for anyone looking for a chilled out holiday. We'll be back!


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Humble, trophy-laden kids' soccer coach and journalist in the Chicago bureau of The Wall Street Journal, focused on the global aerospace and defence industry.
@dougcameron — 1,207 followers, 2,563 tweets
@ValerieInsinna What's a pilot?
I ran out of fingers, but now count more than 14 folks in the @Boeing NMA project office.
Next up for ITC - any 'injury' to @boeing from @bombardier CSeries sales in the US? https://www.wsj.com/articles/u-s-trade-body-recommends-tariffs-of-up-to-50-on-washing-machine-imports-1511290675 via @WSJ
Carrots got expensive. Apparently. https://www.wsj.com/articles/higher-costs-extend-campbells-sales-decline-1511272213
HNA's Avolon jet-leasing arm has raised $14B in fresh capital this year. https://www.wsj.com/articles/trump-administration-tightens-scrutiny-of-skilled-worker-visa-applicants-1511114338 via @WSJ


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Came here for breakfast with my partner and we both ordered full cooked breakfast, and it was amazing, £7.50 including...更多
1 - 10 条点评,共 91 条
Popped in for a quick bite and omg, was soooo nice!! The service was great and the food was delicious...更多
If you are looking for service with a smile and good coffee then this place is the bomb! Good facilities...更多
WE had just arrived in Largs about 3.20 pm and were amazed that some of the coffee shops had already...更多
Ate hear on a Friday afternoon during a typical Largs/Scottish downpour. Having eaten here in previous years we decided to...更多
We have visited this establishment many times over the years, the food has always been average but acceptable. However during the last two visits the service has been dreadful. This time we sat for along time ignored by the single waitress whilst others who can...更多
Popped in for a couple of rolls and coffee, what a disappointment, the food was good, warm and quickly served. The staff were friendly, except for the woman I presume is the owner who came across as cold and uninterested in anything other than the...更多
Nice atmosphere, and I received a lovely, perfectly cooked "Full Scottish Breakfast". It was probably one of the nicest breakfasts I have had in Largs, North Ayrshire.
We visited for coffee and cake and were not disappointed. My husband had the fruit cake which was full of fruit and I had the banana loaf which had a good flavour. The coffee was good. The waitresses were friendly and the cafe clean. We...更多
Often pop in here for a coffee and scone as the coffee is always well made and arrives hot! Fruit scones are delicious and the service is usually quick and friendly.


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Posts Tagged 'Fighter Pack #3'
Injustice 2 – "Justice League" TrailerPosted by DaRipp3r on November 16, 2017 under Euro, News, PC, PS4, Xbox OneTo celebrate the release of the Justice League film, in theaters November 17, Warner Bros. Interactive Entertainment revealed special Justice League-themed in-game events for the critically acclaimed and top-selling fighting game Injustice 2 and Injustice 2 for mobile. Players on both console and mobile can take on unique challenges in the Multiverse for a chance to earn gear for their favor... more.
Injustice 2 – Now Available on SteamPosted by DaRipp3r on November 14, 2017 under Euro, News, PC, PS4, Xbox OneWarner Bros. Interactive Entertainment and DC Entertainment today announced that the top-selling and critically acclaimed videogame Injustice 2 is available now for PC via Steam and the Microsoft Store. Originally developed by NetherRealm Studios, Injustice 2 has been adapted for PC by QLOC and will allow PC players to experience the super-powered hit game featuring Justice League characters Batma... more.
Injustice 2 – "Three New Characters" RevealedPosted by DaRipp3r on November 13, 2017 under Euro, News, PC, PS4, Xbox OneWarner Bros. Interactive Entertainment and DC Entertainment today released a new trailer unveiling the next three DLC characters coming to Injustice 2 in Fighter Pack #3 – DC characters The Atom and Enchantress, and Kevin Eastman and Peter Laird's Teenage Mutant Ninja Turtles. Players who have purchased the Injustice 2 Ultimate Edition, the Injustice 2 Ultimate Pack, or the Injustice 2 Fighte... more.
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Question about Cuisinart DCC-1200 Coffee Maker
Posted by danguyll on
The coffee pot keeps shutting off, and won't keep the heat plate hot. We repeatedly turn it on and it repeatedly shuts off.
Called the company and the representative told me that on the CBC 1600 series, it is intentially designed to turn off the hot plate after brewing because the stainless steel carafe will keep the coffee hot. If you are experiencing poor heating, her suggestion was to preheat the pot with really hot water before putting it under the basket. I can't help wondering if they have turned a bug into a feature
Posted on Jun 16, 2010
I find the same thing on my unit. The directions are awful. The Making Coffee page does not even indicate that there is a five beep signal to tell you it is done. That is only found in the features and benefits page diagram of the unit. Further, it is unclear to a neophyte like myself that the unit actually includes a permanent filter since it comes with a package of paper ones. Further, it advertises a 1-4 cup mode but the level window for water only begins at 2 cups and no where in the directions does it state how much to add per cup. I could go on but Cuisinart's good marketing image certainly does not apply to this product.
Posted on Feb 09, 2010
Well, after several months of use, I can attest that the thermal carafe works quite well. I find the coffee is hot for several hours after brewing so I can confirm the plate is supposed to go off. After checking with some coffee aficionados, I was told that keeping it heated via a hot plate burns the coffee over time and damages the flavor!
The problem of the hot plate turning off early appears to be heat related. The "computer" for the DCC 1200 is behind the face panel, and consequently next to the brewing chamber. We found that by removing the grounds immediately after brewing, and then leaving the lid open, the problem went away. You might "stick a fork" in the brewing chamber to keep the lid open a crack after it cools down.
The pot has a great warranty (3 years). They can check your eligibilty by the pot serial number. They send you the new pot for $10 and then you return the old. Their number is 800-726-0190.
Posted on Feb 09, 2010
I was surprised that the water in my first batch of cycling to rinse the unit was still warm 8 hours later. So I was trying to see how long the warmer operated. Still not sure of what its time should be.
I have made 4 cups of coffee, which was closer to 2 cups with the size of the mugs I have. Seems easy to guess how much water/coffee for 5 or 7 cups, etc.
Posted on Feb 09, 2013
SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
New users get to try the service completely Free afterwhich it costs $6 per call and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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Meet Shared Collections: Now you can choose to share what you read with others
Try Shared Collections NowRead Tutorial At feedly, we believe at our core that knowledge is power, and thus content is empowering—and even more so when you share it! So we are excited to introduce today a new feedly Pro feature …
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Question: What is the "Greatest" view and how is it generated?
@boringo asked today: The "Greatest" view (renamed to the "home" view in 1.2.95+) is feedly's attempt at showcasing what are the "best" unread articles available in your feedly. The goal is to try to filter out the best content in …


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- Product Information
Product DescriptionOur stay put black and white checked plastic 30" wide by 96" long table cover has elastic around the edge to help it stay on your table. Perfect for picnics and outdoor events when you want your table cover to stay put. Each black and white check 30" by 96" table cover is sold by the piece. Please order in increments of 1 piece.
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- black & white all around. Review by adrienne
Love the fact it had elastic around. Perfect for park tables or outside event. It prevents the wind blowing the table cover all over the place.
(Posted on 6/30/11)
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Black, White & Gold New Year's Eve Party Ideas
Spend New Year's Eve with loved ones when you host a Black, White & Gold New Year's Eve Party with these helpful and creative party tips!
Ideas on Decorating for Hanukkah Celebrations This Year
Invite friends and family over for a Hanukkah celebration! Decorate the party space in blue, white and silver and serve traditional foods while making memories.
Ugly Christmas Sweater Party Ideas
Host a fun and tacky Ugly Christmas Sweater Party this holiday season! Invite friends over for an ugly sweater contest, karaoke, drinks and more, with these great party ideas and tips.


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The student news site of Seabury Hall's Upper School Journalism class
Seabury Hall Staff, Staff WriterOctober 12, 2016Filed under News
This week's images include photographs from the Punahou Invitational, the Seabury-Molokai football game, the Economics class car wash, and much more.
What are you thankful for this Thanksgiving?
View Results
Over the summer, big improvements were made to the Seabury Hall's Middle School classrooms. Walls and floors were ripped out, new lighting and windows...
Holoholo Bookmobile visits Seabury Hall to spread a love for books and reading
Chorus teacher Mrs. Molly Schad fills Seabury's campus with music
Alumna returns to Seabury Hall as new library assistant
View All »
Come to Seabury Hall's EdTalks, where learning is not about the grade
Seabury Hall artists participate in Maui's 95th annual county fair
Renovations to Seabury Hall's Middle School prove to be a game changer
Don't namaste in bed, go to morning meditation!
Seabury Hall's new gym renovations excite many
Senior athletes receive special recognition at Senior Night
Seabury Hall's new music teacher Mr. Phillip Proctor starts the year on a high note
The Seabury Tides
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