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Phoenix, AZ (PRWEB) February 05, 2013
BestIT, a Phoenix-based services solutions provider, today announced the organization has chosen Marco White to fill the newly created position of vice president of customer solutions. In this capacity, White will be responsible for architecting, designing, developing, implementing and supporting global enterprise business transformational solutions, from which current BestIT clients derive competitive advantage and differentiation in the marketplace from cost-effective leading-edge technologies.
The opportunity to deliver technical excellence and customer satisfaction is the reason BestIT is nationally recognized for its growth, technological differentiation and executive expertise. I am proud to be a member of this successful organization and I look forward to years of continued success in optimizing business systems for a variety of industries, said White.
In his new role, White will oversee support services, monitoring, service desk operations, update and patching services, administrative and consulting services and maintenance and support for all BestIT clients.
White comes to BestIT with more than 25 years of senior executive leadership experience in service-oriented specific to information technology. Most recently he served as vice president of information technology for the Los Angeles Dodgers where he was responsible for all aspects of IT, enterprise-wide, including strategic IT planning, technical infrastructure and operations, contract management and was the technical liaison with major league baseball and the technical advisor to senior management.
Further past experience of Whites includes his role as chief technology officer at H&R Block, chief technology officer at NBC/Universal and chief technology offer at The Warner Music Group, Atlantic Records and Rhino Records. His focus has been on strategic vision and innovation, supported by tactical execution on a global scale.
A native of Pasadena, California, White graduated from the University of California, Los Angeles, where he earned his bachelors degrees in Global Economics, Afro-American Studies and Computer Information Systems. White also holds an MBA from UCLA in Information Systems Management.
To learn more about BestIT, visit http://www.bestit.com for information on BestITs innovative approaches to enhancing business growth through technological differentiation.
About BestIT
BestIT is a services and technology provider delivering high-value, client-focused results to enterprises in the U.S. and abroad. BestIT works with organizations to create roadmaps designed to reinstate the collaborative dialog between business and technology. The company helps clients achieve competitive advantages by applying unique approaches to complex business challenges. For more information, visit: http://www.bestit.com.
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text: As one of the top employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle and continuous learning and development. Our Team & You To continue and change the lives of our 55 million customers. We're a world-class organization and have assembled the right team to begin scaling aggressively. This is an opportunity for someone who wants to be part of something big and transformative, someone who will play a critical role in driving our success. What the first 30-60-90 days in the job will look like? -Within 30 days you will: Attend and graduate from our company-wide on boarding process along with detailed orientation program where you will learn Jazz's values, business, and products Meet with the Commercial Experience team to understand the strategy of the function in line with Department strategy and company road map. Have meetings, with members of other teams to understand how each function at Jazz contributes to the overall success. Understand how your role fits into the overall strategy and function Develop in-depth understanding of Commercial Experience philosophy and frameworks. Visit the Commercial Experience Centers in the area assigned to you and interact with your reporting managers to understand the SOPs as well as day-to-day issues -Within 60 days, you will: Effectively and efficiently manage Commercial Experience team functions, performance and related activities in accordance with Key Performance Indicators, review reports (daily/ weekly/ monthly) on assigned KPIs and SLAs. Identify gaps and areas of improvement and work with team to achieve customer satisfaction and timely execution of customers requests. Ensure optimum resource utilization as per the Service Level Agreements and assigned Key Performance Indicators Perform root-cause analysis for all the complaints/activities coming to the Experience Centers and coordinate with support departments for automation/operational efficiency. Ensure walk-in customers at Jazz touch points are served with the best possible service infrastructure and matching service protocols -Within 90 days to onwards you will: Engage employees in different team building activities to groom and motivate them. Coach and mentor team members as required and ensure resolution of any issues. Develop them to take extra tasks as and when required. Also develop them as high performing individuals who have knowledge beyond their assigned tasks in order to enable them to perform their assigned tasks efficiently and develop them for future growth Identify areas to bring efficiency in processes to reduce the work load. Regular audit and monitoring of Experience center functions, teams & other system users. Identify loop holes and improve internal processes and system controls in order to ensure correct & timely resolution to customer requests/ complaints in accordance with laid down policies & procedures. Ensure investments in high quality infrastructure and human resource result in increased commercial sales and revenue of all Jazz products Ensure all walk-in customers are given commercial experience of the new Jazz digital product line and the new way of doing business Work with senior management to provide 'voice of customer' and ensure Jazz remains customer obsessed in all its strategies, planning and product line Ensure all touch points are in their optimum working condition at all times Preserve and promote all Jazz values What we have done and what we will do with YOU In the last one-year Jazz is a huge success story in terms of business transformation, we were market leaders and we still are market leaders but with huge margins specially after successful merger of Jazz and Warid. A bit about you: We are looking for someone who has already delivered on challenging projects and has taken end to end responsibility from planning to roll out followed by feedback. We are looking for someone who has excellent communication skills to be able to advocate/defend the Product Org's views of what is right—even if it comes to conflict/disagreement with CEO—with professionalism, maturity, and a balanced, holistic view of any competing viewpoints Muqeet, your future colleague, has a great way to describe the excitement of creating from scratch at Jazz. He says we are punching down walls and disrupting the traditional way of doing things. We know you're not one to let walls stop you—you're free to tear them down here. A bit about us: A brief about your department: The Commercial Experience Department is a part of the Regional operating Model at Jazz which is focused towards providing top notch customer experience to our external and internal customers contributing to business effectively while aligning their behaviors to Jazz values. The structure of the team you will join is: You will be reporting into the Regional Business Head whereas Five Managers will be directly reporting to you who are currently leading the Commercial Experience teams at Jazz. Fifty plus employees will be indirectly reporting to you. The two (02) main priorities of the team as a whole are: Develop capabilities in employees that support the business effectively Create a culture that supports the transformation agenda by embedding values' based behaviours in our ways of work With which other stakeholders the successful candidate will work with functional/regional/ within the team. What would be the result of those interactions if we assume 100% collaboration? You will work with internal and external stakeholders including divisional/departmental heads, Indirect Sales, MFS, Channel Planning, Standardization, QA, IT CRM, and all functions of the company for effective planning, development and roll out of the Leadership Development Initiatives. A collaborative effort will result in capable and mature people leaders who drive the transformation journey at Jazz while caring for and growing their team members. The two (02) specific tasks that team was working on in the last 6 months with results. Reduction in wait and service time Maximization of customer satisfaction scores The three (03) must have past experiences the best candidate should have Conflict management and Analytical ability Project Management decision making Leadership and Management skills The two (02) must have technologies the candidate should haveT Microsoft Office CRM systems Essential skills must have: Customer centricity to identify and address leadership development gaps Innovative thinking and solution orientation to craft leadership development solutions in line with our philosophy, competencies and expectations from leaders Communication and presentations skills to make solutions/ideas understandable for respective audience segments Drive for results to own initiatives and continuously evolve in line with analysis and feedback

subset: commoncrawl


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... flying Virgin Airways from L.A. to London today (Weds. Jan. 10th.) Always thought the guy might be gay, but -- no friggin' way -- he was sucking face with a nice, head-taller-than-him short-haired brunette in the VIP lounge and then throughout the flight. The lovebirds even shared the same lie-flat seat (just sleeping; no snogging, it seemed). Appears to be a really nice, down-to-earth guy. At one point during the flight they announced over the P.A. that someone had lost a ring in one of the lavatories. Turns out it was some kid, and the ring was a LOTR souvenir he'd bought in New Zealand. After asking E.W. if it'd be okay, a stewardess brought the kid (newly reunited with his ring) to meet him and get his autograph. Hmmm ... plot line for a sequel? Quick, somebody tell Bob Shaye to bury the hatchet with Peter Jackson.
HOW ADORABLENESS! A little kid was sniveling and whimpering because he lost his precious LOTR souvenir ring, someone retrieved it from the airplane bathroom (possibly after joining the mile high club) and then the little rugrat gets his mind blown when Frodo himself autographs it? And the kid was probably like, "But didn't you throw it the volcano at the first-out-of-four endings of Return of the King?" And it was a scene vaguely reminiscent of the Britney Spears video for "oops i did it again" when the astronaut offers Britbrit the Heart of the Ocean necklace and she says, "But I thought the old lady dropped it into the ocean in the end?" And the astronaut says, "Yeah, baby. But I went down and got it for you." Jigga what?


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A meal at Michel Rostang was on, then off, then on again and off again – but such are the vagaries of life. Although it was already late on Friday evening, I decided that I did not want to waste an opportunity. As it was such short notice, I decided to call on a local friend, who secured me a table. Thus, with Julot's recommendation and help, I made my way to rue Rennequin.
Continue reading 'Michel Rostang, Paris'


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Monday, September 11, 2006
a bouquet of sharpened pencils...
There is something about a new school year that causes me to long for Staples or Office Depot. However, when you keep taking one class at a time, you can't really justify a "school supplies" shopping spree. Maybe a new pen or notebook. Definitely the required textbooks. After that, you're done. Put the organizational materials back on the shelf. And the box of highlighters.
Go home and look on your shelf of such things from years gone by. Pens, highlighters, underliners, post-its, etc. No pencils as they seem to disappear during the teaching of piano lessons and the rehearsing of choral music. Aha! Add pencils to the allowable list.
Anyway. This is that week of life when I have to constantly check my schedule as to where I'm supposed to be. This is that week during which I have a suspense-like curiosity as to whether I've double-booked any students, made an impossible transition, or just made a thoughtless commitment that will turn my life upside down.
I think I'm safe on all three counts, but ask me in a week.
I like the new beginning part of weeks like this. New class: Exegesis. New community: Regent...still Regent, but new because the old people have gone and the new people have come. New student schedule: Thursday from noon to 9:30 and just an hour and a half on Fridays. New music: Abendmusik AND CCC.
(sidebar: Did I mention that I get to sing another project with the Canadian Chamber Choir?!?! Oh my. I think this passed without mention. Yes. October 13-21 I will be in Manitoba with 17 others from across Canada to sing and sing and sing. We'll be in residence in Gretna for a few days and then have concerts in Winkler, Brandon, Steinbach and Winnipeg. I'm VERY excited to sing with them again. The three projects I've done with them have been fantastic and have always left me exhausted but very enthusiastic about music-making. More to come on that later!)
So yes. A 'new' year is beginning.
Happy new year!
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