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I just wanted to let you know that the heating element I ordered for my Vita Spa arrived today and installed in minutes. I have filled the spa and we are waiting to see if everything is working fine. I just wanted to let you know that buying from you was easy and the product arrived as promised. I just wanted to give you some positive feedback in case you need it for future reference. The cost was a 1/3 of what our local pool and spa supply store wanted to charge me - even with your shipping charges! Thanks again. I will keep you guys in mind for future purchases! Regards,
Atlanta, GA
Thanks so much. You just won yourself a long-term customer! I'll continue to buy all my hot tub supplies from you guys from now on. Take care.
Los Angeles, CA
We just wanted to say that your web site is top notch..It made us feel very good about ordering from you...We look forward to our new cover. Thank You
The Harringtons
Chicago, IL
Just letting you know, you have a great website, it gives alot of information. By you explaining the basics about chemicals is wonderful!!! Thank You....
Houston, TX
I just wanted to express my appreciation for getting my exact order and getting it ON TIME!! good job hottub works! ill be returning with my business and will be telling all my friends, great prices and service.
Philadelphia, PA
THANK YOU SOOOOO MUCH!! Thanks again for your QUICK response. I emailed the dealer for the hot tub and never got a response. So therfore no purchases from them, I'm buying ALL my stuff from you.
Phoenix, AZ
Thank you so much for the products I ordered. They arrived yesterday and I am happy with the products and the service! Thanks again,
San Antonio, TX
Thanks for the reply. I think I've found a new place for all my hot tub needs with hottubworks. I refuse to buy chemicals from my local hot tub dealer as their customer service is terrible. I regret doing business with them. Thanks again for the info. Best Regards,
San Diego, CA
I just wanted to let you know that I just placed my 2nd order with you. I was so very pleased with my first order that I doubt I will ever shop for hottub supplies anywhere else again. The first order arrived quickly and everything was great. ...rest assured, you are now marked on my favorites page and I will be shopping again and sharing this information with friends as the opportunity arises. I also appreciate the helpful information found on your website. Thanks for the great service and God Bless! Best Regards,
Dallas, TX
You guys are great! Our order, and your note card, arrived yesterday, Saturday the 15th. Thanks again.
San Jose, CA
Thanks for the Phone call at work about the heater element. I know you will get it to me as soon as possible. That is some awesome customer service!!! Have A great Day!!
Jacksonville, FL
The filters, basket combo, and chemicals arrived today. Your tech was correct about the lid and basket. It appears to be a perfect match. Thanks again for your excellent customer service. I will certainly be back.
Indianapolis, IN
Please refer this email to your management. I recently placed my first order through your company and I wanted to take the time and trouble to compliment you on excellent service. So often, people only take time to complain when things are lacking. First of all, thank you for providing the exact same product we have been using from a local provider. You have made it possible for us to shop for what we need for our jecuzzi without leaving our home and getting it reasonably, as well. We live in the country and had to drive 25 miles to get what we needed. What a luxury to find Fed Ex at our door with our order. Your efficiency and courtesy are outstanding. We will be your customers from now on.
JW and MP
San Francisco, CA
I see that I received the pump... and I want to thank you for getting the pump to me so quickly. I had tried to deal with another company online to get a pump, and after 3 weeks and a dozen emails I cancelled the order and found your website. You have a customer for life now. Excellent work!
Austin, TX
To whom it may concern. Thank you for the prompt service and great pricing on the products I purchased. Fed ex left the box on my back porch which was a bonus! Make it a great day!
Columbus, OH
Just to let you know the filter housing fits perfectly!! Thanks so much for all of your help. It is great to be able to use my spa again!
Fort Worth, TX
I have owned my tubs for about 2 years now and always bought from a store a friend recommended. I decided to try someplace on-line to avoid the 30 minute drive the the store. I search with google and I tried you guys. Fair prices, quick delivery and good service has sold me. There was a small goof with the order, but you guys handled it like pros. I don't write letters, but was very happy how everything was handled and thought you should know. And by the way, I will be recommending you guys to my friend. Thank You,
Charlotte, NC
Hello. I just wanted to take the time to say thank you for your wonderful website. I just got a used hot tub and I know absolutely nothing about them. I have searched for info. on everything from chemicals to elements. I have called stores in my area and I was about ready to give the thing back when I found your website. Thank you for breaking down the chemicals and explaining what each one does. Your prices are awesome and I will be placing an order very soon. Thank you so much.
Detroit, MI
Just want to say THANKS for having such a user friendly web site and store. I'm a new spa owner and found your articles and information extremely simple and helpful! Keep up the good work and I'll be back!
El Paso, TX
I just wanted to drop an e-mail to let you know that I received everything that I ordered with my new spa pack, and it all works great! Thanks for providing great customer service and a great product. I am happy to have found such a good resource for parts and supplies on the web.
Memphis, TN
Thank you and I just want to say thank you because you offer prices I can afford. Your customer service has been amazing. Thank You Thank You Thank You!!!!
Baltimore, MD
Just wanted to send you a quick note to let you know you guys exceeded my expectations. Great price on the filter and chemicals, packaged very well, shipped quickly (I received today). In today's world where you only seem to hear complaints I just wanted to give you guys kudos, great job.........I've joined your mailing list and will be buying all my spa stuff from you in the future. Thanks Again
Boston, MA
Received my hot tub supplies - This is my second order from you and I am so pleased with your service & delivery. Thank You
Seattle, WA
HI!, I just wanted to say Thank You for all your help w/getting our spa chemicals back under control. I Appreciate the time you took to help us test our water and explain everything to us! We emptied our spa and started fresh. It's been wonderful and SO easy. Thanks Again,
Washington, DC
Dear Hot Tub Works: I called today needing assistance with a product which I had purchased from you. Most companies do fine with sales, but fall short with follow up care and questions. I spoke with customer care today who stayed with me until we had a definitive answer. I am so impressed that I will only buy future spa product from you. I will also spread the word to all our friends who own hot tubs. Thank you for superior customer care.
Nashville, TN
Just a short thanks for your unbelievable speed and professionalism in shipping my order. Discounted and free shipping. I'm impressed.
Denver, CO
Good Morning, I received my order yesterday 2/17/07. Thank you for everything and I'll be ordering my chemicals from you in the future again, Once again thank you
Louisville, KY
Filters arrived today and were what I needed. Will definitely keep your company info available! Thanks.
Milwaukee, WI
Thank You ! You really have been a GREAT Help. I can understand what I am up against now and I think I can handle it. I know that dealing with the public can be very frustrating and that sometimes overwhelmes. I appreciate you taking the extra time in answering my questions and giving me your advice. I will be dealing with you and your company for my spa needs.
Portland, OR
First let me start off by saying that I have ordered from you twice and your web site, service, shipping and pricing are great, a great overall value! I am 55 years old and retired but buying from you makes me wish I were still out there working because I would try and work for you. After I retired, I went to work part time for a spa repair shop. Since I had a hot tub I wanted to learn about the maintenance and repair of hot tubs and the biggest problem here is spa owners don't have a clue about a system to help with chemical control of their spa water. Most were frustrated and would pay a bunch to have us come out and take care of their problems. The Leisure time System that you laid out in your web site solved this for me and I have been telling my neighbors about it....Thanks again for your help and your web site.
Las Vegas, NV
I want to thank your company for having a great website with a lot of information, and products. My husband and I bought a used hot tub a few months ago, and I wanted to replace filters. They are so expensive local and also on other web sites. Your prices are great, but most of all things are explained. Such, as I had no idea that filters could have different numbers on it, but is the same filter. Thank you again for a great website
Oklahoma City, OK
Just wanted to tell you what a satisfied customer I am. I found you guys by accident about a year ago and have ordered all my chemicals and test strips from you. I just recently got a cover lift and LOVE IT. Your deliveries take a reasonable amount of time and your website is very user friendly. Keep up the good work and thanks.
Albuquerque, NM
You guys have great customer service. We have already purchased and installed a new pump we got from you, and it works great. Now we'll get it hot and be in business!!! Thank you,
Tucson, AZ
thank you for the fast service. i got them in a very fast time i will use you all for my further purchases.
Fresno, CA
Dear Hot Tub Works I work in the type of business where you ALWAYS hear when things don't work, but RARELY hear when things do, so I thought I'd shoot you an email telling you how pleased I am with the two HTF-0302 filters I ordered from you recently. About a year ago I purchased a beautiful used LA Spas hot tub. It is a rather large hot tub (about 450 gallons) and takes two filters. When we purchased it I cleaned the filters the hot tub came with, and have cleaned them several times since, but I knew I needed to replace them since there was no telling how long it had been since the previous owner had replaced them. Always one to try and support the local guy, I checked around town, but couldn't see paying the $50 a piece ($100 total!) most places wanted. Then I found your website, and got both filters for about $50! The great thing is that the old filers never wanted to stay screwed in well, every few months they would pop out, and trying to screw them back in was hard as they would never seem to grip in place. I was worried it was the hot tub. Well your filters screwed right in like they were supposed to, nice and tight. I KNOW they aren't going anywhere now! THANK YOU HOT TUB WORKS! I WILL order from you again in the future. P.S. My wife and I love your humorous website, you guys have a great sense of humor.
Sacramento, CA
I'm glad I found your company on the internet. I had just purchased one filter from a local dealer which cost me $45.00. I got the same replacement filter from you for $30.00. Everything I ordered came and in excellent condition. Thank you, I plan to order from your company again.
Long Beach, CA
Danny: Thanks for GREAT customer service you have provided to me this past week.I choose to purchase from The Hot Tub Works 2200 miles away.I don't get quality customer service locally. (2 miles away). It's the service that makes a difference! Please forward to the appropriate management if you wish. Sincerely:
Kansas City, MO
I wanted to sincerely thank you for the expert advice on how to treat my spa with your Spa chemicals in order to get the water crystal clear. I could not believe my eyes at the results, after following your instructions and using the chemicals you recomended. Thank you again, and I can assure you I am a customer for life. Just wanted to thank you for everything and let you know what great results I have obtained with your products and expert advice. Sincerely,
Mesa, AZ
Thanks for shipping this so quickly. The spa pack we ordered from you is great! No problems installing, even for us non-technical people.
Virginia Beach, VA
I just wanted to let you know that the heating element I ordered for my Vita Spa arrived today and installed in minutes. I have filled the spa and we are waiting to see if everything is working fine. I just wanted to let you know that buying from you was easy and the product arrived as promised. I just wanted to give you some positive feedback in case you need it for future reference. The cost was a 1/3 of what our local pool and spa supply store wanted to charge me - even with your shipping charges! Thanks again. I will keep you guys in mind for future purchases! Regards,
Atlanta, GA
Thanks for the info on my previous order. I just wanted to let you know I am SO pleased with your company, customer service, and great prices. Thank you very much
Colorado Springs, CO
Just want to take a moment to thank you for your help with my recent hot tub issue. It was very refreshing to speak with someone in the customer service field who seem to genuinely care about helping a customer. Thank you for the prompt service in taking care of the issue. Please forward this to upper management. I think they should know that you are a GREAT REPRESENTATIVE of the company. Due to your positive attitude and the professional way you represent the company, I will definitely use HOT TUB WORKS in the future and would recommend the company to others. Again, thank you for your help. Sincerely,
Omaha, NE
Thanks for the quick response and thanks to whoever I spoke to-he got me the information I needed. From the first time I contacted sales to right at this point, your company really goes the extra mile in customer service!
Raleigh, NC
Lietta, Thank you and thank your tech team for being so helpful in assisting me with ordering the right parts. The flex fit went in so easy. I viewed your video, pre-assembled all the fits, then glued them together and wired the hot tub up. I went from an old air system to a new digital in a matter of hours. Thanks again
Miami, FL
Lietta Thanks for taking care of this so quickly! Thanks for allowing me to keep the elixir at no charge! I am a repeat customer so I know that you have excellent service! As long as I have a hot tub and the company is still around I will continue to be a customer. Have a nice holiday. Thanks again,
Cleveland, OH
THANKS! I got my order in just 3 days! I will definitely be using you again!!! Excellent Prices! Excellent Service! Thank You....
Tulsa, OK
Just wanted to say Thank You!!! Received the order, well packed! I really like ordering from your site! You offer the items that I use at an affordable price. THANK YOU!!!!
Oakland, CA
Actually, this is a testamonial to your business. With your help with Tech Service, both Online ToolBox and on the phone with Customer Service, Quality Parts I was able to rebuild an 11 year old Vita Spa that now works better than when it was new. Thx. One Happy Customer.
Minneapolis, MN
Hi, I simply wanted to say thank you for a good product. With so many companies misrepresenting themselves and their products these days, I was a bit apprehensive in shopping for a cover online. All worries were put to rest when the product arrived. It was exactly as described with a perfect fit as well. My old cover weighed in at 120 pounds with all the water it had absorbed! Even though I ordered the 6 inch thick severe weather model, I'm still surprised (and relieved) at how easy it is to lift off each time I use the spa! I have been very pleased thus far and would recommend your company to anyone trying to make a choice on a replacement spa cover.
Wichita, KS
Lietta - Wow, thanks so much for the quick response. I have already shared with my hottub owning neighbors here in Virginia how professional and customer service oriented you guys are - I am sure you will be getting more order from them as we do not have any reliable suppliers in our area. I hope you all have a great Holidays and I look forward to continuing to do business with you in the future!
Arlington, TX
Alea, Just wanted you to know I received the cover today, installed it and it looks great! Thanks for all the help with the ordering, template, etc. I will be sure to recommend you guys to anyone I know with a hot tub! Have a great holiday!
Bakersfield, CA
To all staff members: I just want to thank all personnel for the outstanding workmanship on my resent purchase of a Hot Tub Cover for my Hot Springs Spa. The cover is a perfect fit and the structure and material are very strong. Great color, (wine). I am very pleased that I chose your company for the manufacturing of my cover. Once again, THANK YOU for your product.
New Orleans, LA
Hello Lietta,
I received the hot tub cover a couple of days ago and put in on my spa today. It fits well. Thank-you for resolving my fit issue amicably. It's good to see that you stand behind your advertising. I will recommend you to others and will personally buy from you again.
Thanks again
Honolulu, HI
Thanks for your excellent service and tracking availability - I'm really impressed with your website and responsiveness!
Looking forward to receiving my order :-)
Anaheim, CA
Just a note to let you know that we have received our new hot tub cover on 11/5/08. The delivery company (GLS) was kind enough to bring it around to the back of the house and left it on the patio next to the hot tub. I put the new cover on this weekend and it fits perfectly. Just exactly what I expected. It seems to be making a better seal than the old one did especially at the hinge. I trust it will hold up well in our Minnesota winters.
Thank you very much!
Tampa, FL
Just wanted to let you know we received our new cover from you and we love it!!!!!
It fits perfect, thanks to your great customer service I received when I called to order it.
Thank you again!!!
Aurora, CO
Hello Alea,
Just wanted to follow up with you and let you know the vinyl cover (outer covering only) arrived safely earlier this week. As soon as the snow and monsoons ease up here a bit I will replace the styrofoam inserts from the damaged cover and should be good to go!
Please extend my sincere appreciation to you and your entire staff for understanding the voice of the Customer and taking total Customer satisfaction to the highest level. I wish you much success in all that you do.
Santa Ana, CA
Thank you so much, that is all I needed to do, no one ever told me that you put the chlorine after you get out not everyday.
And no one ever told me that it only lasted 30 minutes, but our water is crystal clear and just beautiful.... thank you soo much after a little over a year it was that simple to fix... I just cannot believe it. Your company has my business from here on out.
thanks again, have a great day.
Saint Louis, MO
Thanks for taking care of this so quickly! Thanks for allowing me to keep the elixir at no charge J. I am a repeat customer so I know that you have excellent service! As long as I have a hot tub and the company is still around I will continue to be a customer.
Have a nice holiday.
Thanks again,
Pittsburgh, PA
Dear Hot Tub Works,
This is just a quick note to thank you for your product and service. We ordered our spa cover from you on November 7, 2008 and received it the first week of December! Living in the islands, we were somewhat concerned just how well this transaction would come off and what the quality of the cover would be.
I can't tell you just how pleased we are with the cover, your service and especially the price! We saved 40% over local pricing and the cover is far superior to what we were expecting. Thank you again we will recommend your company and products to everyone!
Corpus Christi, TX
I hope I don't have to work with you soon (meaning any more issues with the hot tub).
Send this email to your Boss. If he/she needs any information on your customer service expertise, I will let him know that you are earning your paycheck!! Thanks so much for your speedy reply's and your excellent responses to my questions.
I wish I had a couple of you at my job!!
Riverside, CA
No question. Just want to say THANKS for having such a user friendly web site and store. I'm a new spa owner and found your articles and information extremely simple and helpful! Keep up the good work and I'll be back!
Cincinnati, OH
Excellent. I have to tell you, I love your website and your phone message when you call with questions. I hate automated phone systems and you have a wonderful way of presenting one! Sincerely,
Lexington, KY
I ordered a cover/caddy combo today. After I placed the order I emailed and asked for instructions for the caddy. Carla Y emailed me back really fast with a PDF. Good thing because the caddy I selected will not work. I called Carla's extension and she was very polite and helped me change my order to something that will work.
I went to your 'About Us' page and enjoyed reading your business philosophy. If your organization comes even close to meeting those goals it sounds like a great company to work for.
Anchorage, AK
I have ordered several times from hottubworks and I am always very satisfied with the quick shipment and quality products. If I ever have a problem with my order, there are no questions asked and my order is taken care of quickly and efficiently. I thank you, would highly recommended hottubworks and look forward to continued business with you. Praises!!
Stockton, CA
Hi Carla
We received the new hot tub cover and it fits perfectly. We love it! Many thanks and kudos to you and your supervisor for doing the right thing. I would highly recommend your company.
Toledo, OH
Hi Drake. The dude that used to run McDonalds said, It's not the company that never makes mistakes that wins loyalty, but the one that corrects their mistakes well. I received my new vinyl cover today and everything is perfect this time. (tight squeeze getting it on the core, but should be.) Thanks for correcting this mistake so well.
Saint Paul, MN
Hello again, Drake:
my new hot tub cover arrived this week. I unpacked it and put it on our tub today. It looks and fits great. No damage during shipping this time. Many thanks again for all of your help in this matter. I will keep Hot Tub Works in mind for all of our hot tub needs and certainly refer you to my friends.
Best Regards from Another Happy Customer
Newark, NJ
Hey Marc,
Your instructions worked perfectly.
I scrolled through the menu once making the few changes you had marked and everything is working great.
You guys have been awesome!
Greensboro, NC
Hi Carla,
I was cleaning up my emails and it reminded me to say thanks for sending the replacement spa cover with the 15 inch straps.
It's perfect and I'm impressed with your company's desire to make things right. I'll definitely recommend your company to friends that need a spa cover.
Buffalo, NY
I received my new hot tub cover and am extremely pleased. When ordering something like this you are never sure of the quality - this exceeds our expectations. Thank you for great service and product. We will definitely refer people to your site.
Plano, TX
I just wanted to let you know that I received my hot tub cover today (even a day early) and I love it! I was really nervous about it not fitting when it arrived, but it fits PERFECTLY thanks to your extremely helpful measuring tutorial. I am very pleased with your service, quality and very reasonable prices!!!
Thank you so much!
Lincoln, NE
Thanks so much!! I just had a few minutes and checked my mail got your link and ordered the pump you are the ONLY one who knew what the hell they were talking about, thanks for making it so simple. you guys have got a customer for life.
Thanks again,
Henderson, NV
I just want to say thank you for advising me of the status of my order. I have no problem waiting for this part. I have had several very unprofessional shipping experiences lately, and it is good to see that someone still does it right.
Fort Wayne, IN
Actually, this is a testamonial to your business. With your help with Tech Service, both Online ToolBox and on the phone with Customer Service, Quality Parts I was able to rebuild an 11 year old Vita Spa that now works better than when it was new. Thx. One Happy Customer.
Jersey City, NJ
Please pass this along to ownership...
I received my order yesterday and wanted to complement you on your excellence. This is the first time I have ordered from you, but will NOT be the last.
From placing the order, to email updating me to when to expect the items, to arrival yesterday...outstanding job.
I have bought other spa chemicals from other providers before and it was interesting at best.
I was real impressed with the extra effort that was put forth in packaging (sealed in additional wrap and then bubble around that) and shipping.
All items arrived as promised.
Again, 10 out of 10 on all fronts. Nice job.
Saint Petersburg, FL
Thanks again Brian; you saved me a ton of money. I ordered the heater you recommended and look forward to getting it up and running again. Since you lead me down the right path I will be using you guys for all my spa needs. Thank you again!
Chula Vista, CA
Hey! Sorry, I have not had a chance to call you yet but I wanted to let you know that the jet fits perfectly and has solved my problem. I appreciate all of your help with everything and I look forward to doing business with you in the future. I will definitely give you a call when I need to order a new cover for my hot tub.
Thanks again,
Norfolk, VA
I am very impressed with the excellent support I have received. My thanks to you and the rest of your team at hottubworks.
Orlando, FL
I wasn't sure where to leave feedback on my recent order so this is it. Hot Tub Works is simply the best. From my first visit to your comprehensive website to the telephone calls to your operator - you guys made my buying experience wonderful while educating me. Your low prices were the icing on the cake. I am now a customer for life and will spread the word of your outstanding website, customer service, products, and prices to all of my friends. Thanks again and keep up the good work.
Chandler, AZ
My website order from Hot Tub Works arrived as scheduled, correctly, affordably (!), and without any hassle or problems whatsoever. Good job. Thank you very much!
Laredo, TX
I don't have a question. I just wanted to say how happy I am with this whole shopping experience.
I ordered my parts this week and they got here so fast! Everything was correct - they all fit! Your website was easy to use I didn't have any problem finding what I was looking for.
What can I say buy Holy Cats...I am very impressed and I am going to be spreading the word to my friends.
Thank you for being a shining example of what True American Business should look like.
Madison, WI
I just wanted to let you know how pleased I am that I purchased my Balboa Spa Control Unit from Hot Tub Works. Brian Collison's knowledge and customer service went way beyond my expectations, which today is very hard to find. I found the price and shipment time to be excellent and with Brian's coaching over the phone, my 25 year old spa is up and running better than ever! Keep up the great work and please officially thank Brian for a job well done!
Winston-Salem, NC
Hot Tub Works,
Thank you very much for the quick shipping of my order. I'm very impressed with everything --even the careful packaging. I appreciate it!
Lubbock, TX
I have neither question nor concern, but I do have to say that I am pretty positively impressed with your order follow-up communication scheme; thanks.
Baton Rouge, LA
Not a question.. but a Sincere THANK YOU!!!! I am very impressed with your sales and shipping. The parts I ordered were correct and received ON TIME. I look forward to doing more business with you. Thanks!
Durham, NC
Hi Alea
Well, all is well! Since we have been using the new system I have had no rash or irritation at all! Also, the water has such a pleasant aroma, not chlorinated or bromine, just clean and sweet! Thank you so much for your sound advice and for checking up on the outcome. This is another reason why we are so happy to purchase from your company.
PS This is my second email, letting you know how happy we are!
Garland, TX
I have been in the Quality Assurance business for approaching 40 years and you, Carla Yannayon, are the reason that the word Service is part of Customer Service. Every company I have ever been associated with has, from time to time, made mistakes. When your company made a couple on my order, you handled yourself in a completely professional manner and resolved it almost instantly. For that . . . I thank you. Because of your effort, I WILL be back to order from Hot Tub Works when needed in the future.
If you would, please forward this email to your Supervisor and/or Manager and cc me when you do. Too often, these people only hear about people in their department when they make a mistake and I want to ensure that they hear, first hand, about one of their people that should be given a well deserved pat on the back.
Glendale, AZ
Thank you for delivering on your promise. My pump arrived yesterday 7/7. An hour of my time today and my spa is warming back up as I write this.
Please thank the folks in shipping for going the extra distance to beat the holiday slow down. You now have a very happy customer. Since I was only looking for a pump when I found you online, I'll now dig a little deeper to see what other products you offer. I do know I'll need to replace a cover next Summer.
I'll gladly pass on my experience to spa owning friends as well. When you find a company that back up what they say with actions it should be shouted from the rooftops. Well, you know what I mean.
Enjoy the rest of your Summer. Thanks to you I know where I'll be spending my Summer evenings.
Reno, NV
just had to tell you all this is the best place to get all hot tub supplys /repair parts I will be telling all my friends.delevery was so fast. thank you agen.
Hialeah, FL
I have dealt with a lot of companies over the years and I have to tell you that your company is heads above the rest. Thanks so much for making this experience so easy and for being so helpful when our damaged hot tub cover arrived. Thanks again!
(pictures to follow once we figure out how to work all these cords that go to the darn camera!!!)
Chesapeake, VA
The Hot Tub cover is beautiful. The workmanship looks excellent. Thanks for being so prompt in sending it.
Scottsdale, AZ
This note is to thank you and the rest of the staff at the Hot Tubs Works.
I received the replacement parts in a timely manner and with your help over the phone/ Email I was able to install the equipment. I enjoyed the hot tub over the weekend and I actually took Monday day off just to make sure.
Once again, thanks to all of you!!!!
PS...I plan to order more parts form you all in the comming future!!!!
North Las Vegas, NV
Hi Alea,
Thanks for getting back to me. After sending my message last night, I decided to just call this morning and ask about it, and I learned that the product is just listed under a different description than I expected. Glad to be able to buy all my supplies from Hot Tub Works!
Also, thanks to you for following up on my inquiry. I occasionally send questions or comments via a website's contact us area, and I almost never hear back from anyone. So thank you!
Take care,
Irving, TX
How do you do it? Your pricing is amazingly cheap, plus you don't charge for shipping. Plus your ordering and shipping are very fast and efficient. You are the only website I deal with when it comes to my Spa needs. Good job
Fremont, CA
I just want to let you know that Brian did an outstanding job of taking care of my questions and made the ordering process much easier.
Kudos for such a good job.
Thank you
Irvine, CA
You guys rock! Not only did you not send me needless emails about sending and tracking, but it arrived quickly and IN A RECYCLED BOX!!! Way to Go!!! I'll recommend you to all my friends. Keep up the great work
Birmingham, AL
I just wanted to send a comment to let you know that I have found this web site to be EXTREMELY helpful. I just purchased a used hot tub, and this website has allowed me to become familiar with my hot tub parts, and it is great to know this website is very easy to use and has everything I will need for replacement parts. I will be ordering from here very soon!
Rochester, NY
B Family
San Bernardino, CA
I want you to know I chose your company to do business because your write up seemed to have a little sense of humor thrown in there. the other reason is one of those intangibles that I can't put my finger on. I'm feeling like your a good company with people who care.
Spokane, WA
You folks are outstanding! Great customer service, fast shipping and great products! Merry Christmas to you all and thanks for the great fridge magnet!!!
Vida E
Gilbert, AZ
My order was received within three days and in time to enjoy our hot tub for Christmas. Thanks for your prompt shipment. Merry Christmas!!
Arlington, VA
Hello, I ordered a control panel and heater pack about three weeks ago from your shop: 1. It was a little less expensive then the manufactures replacement. (nice) 2. The gentlemen that sold it to me was wonderful to deal with. He sold me the part, and helped me set it up. That was huge! 3. The equipment works great and is very easy to control and use. As a business owner who expects a lot out of his employees, I would give your business and your customer service a 100 out of 100. Truly, there is not one thing you could have done to make the experience better. Well done. You have a customer for life, and I have told two people about your store since December. With sincere thanks,
Michael M.
Montgomery, AL
Happy Canadian Customer. Thanks Hot Tub Works, you quickly shipped my order and was received without issue. Thanks
Boise, ID
Bryan, Thank you! I put more water in the hot tub and the jets are working fine now!!! You're the man. I will be ordering the new heater soon. Thanks again for your help.
Richmond, VA
The part arrived quickly and safely. I installed it and saved a ton of money. Keep up the good work!! Thanks,
John A
Des Moines, IA
Customer Service, I recently bought a used spa that was missing a pump and happened upon your site after doing a web search for parts. I submitted a request for help and I was amazed at the excellent customer service I received. I received an e-mail from Mary Haskell shortly after sending in my request. She gave me a list of items to look for on the spa so we could correctly size the pump and after a couple of e-mails we had it nailed down. I was pleasantly surprised to get this kind of service from someone I found on the web. Due to the excellent job Mary did taking care of me I have found the place I will be ordering my spa parts and supplies from and will gladly offer up your name to anyone I know who needs spa parts. Sincerely,
Chris K...
Modesto, CA
would like to let your company know that I have always been satisfied with your service and products. I recommended Hot Tub Works to my daughter and son in law and they just ordered a Spa Cover and raved about the customer service! Thank you and please acknowledge all the customer service reps on the phone that are so helpful and deserve to hear it! I will always recommend your company.
Norene F
Fayetteville, NC
Dear Hot Tub Works: I recently received my new hot tub cover from you. (Order #HTW413145) I'm writing to say THANK YOU!! I love this cover. The workmanship is superb, the features are exactly what I ordered and exactly as described on your web site. Delivery was easy, on time and brought the item right out to my backyard hot tub area. While I don't hope to order a new cover any time soon, I will always check your site for other merchandise and will always recommend your covers to any of my friends. Thanks again,
Shreveport, LA
Brian, Thanks for your awesome research skills, Wish more parts houses had your dedication and skills, You go above and beyond the norm.
Akron, OH
Package was recieved Friday the 12th, thanks so much for your fast service and Knowledgable sales staff (Brian). The part was a simple plug in and my spa is now up and running like new. Thanks again...
Barry N
Tacoma, WA
Lietta: Thank you for helping me with my problem. The part arrived today and will be installed by this evening. If I need anything more in the feature I will remember your site when ordering. Yours,
David D
Aurora, IL
not a question... just wanted to say that i am very HAPPY with the service you provided. The new motor/pump works great ,your service was great, and ive been in a greatly missed tub everynight since the pump came. the other one is on the way back. Thank you very much.
Jack C.
Oxnard, CA
To Whom It May Concern:
I just recently purchased a hot tub cover (The Works) from your company and was very pleased with the kind and courteous service that I received from Ms. Lietta. She was very knowledgeable with the product and answered all my questions with an educated response. This is my first purchase with your company and although I have not received the cover yet I was very pleased with Ms. Lietta, and she was also a big influence in my decision to purchase from Hot Tub Works. It was some of the nicest costumer service that I received in a long time.
Thank you hot tub works, and a special thank you to Ms.Lietta
Fontana, CA
Just wanted to say thanks. Your site has always been very helpful and easy to navagate. Combined with fair pricing and great techs you guys rock!
Thanks again!
Yonkers, NY
I had no idea my order would come in 2 separate parts. The 2nd part -the diffuser jets arrive via Fed ex today. I'm very pleased with your service. Thank you.
Augusta, GA
Mobile, AL
I ordered a few items for my hot tub and was very pleased with the parts and the price and speed of delivery.I am so happy i found the hot tub works .I wanted to know how or if i can sign up to recieve special offers via email?
thanks again
Little Rock, AR
No need to call back....
You guys are so helpful it is unbelievable, courteous knowledgable and great to work with. I am building / designing my own Woodfired Cowboy Hot tub....Not knowing exactly what I need....Brian has been really good to ask questions of and very helpful!
Thanks a million !!!!
Rick M
Moreno Valley, CA
I don't have a question. I would like to thank Brian for his wonderful customer service. He was very friendly, helpful and patient. He really understands customer service and I greatly appreciate his help. Thank-you for a very pleasent experiaence with your company.
Jerry T
Glendale, CA
My comliments ! You guys have always been good to deal with - price and availability. 2 years ago I ordered a new spa cover and it turned out to be everything we ordered and wanted. I find the filters for the spa to be of very good quality and your website is very informative and easy to use. Thank you again
John O
Amarillo, TX
Customer Service is number one. Your companies mission statement is right on. I had a shipping issue on the cover that I purchased. Called and talked to Alea, was pleasantly surprised when I was told that a new cover would be made and shipped to me as soon as possible. Got the new cover and its is fantastic. Thanks again for the great service. I appreciate it and have given your info to several of my friends and people who have spa's.
Pam S
Huntington Beach, CA
Thank you to Lietta, EXT #108, for the wonderful customer service she provided with my recent order (4-25-11). I was attempting to order filters for my swim spa without a part number; and while the one I looked up on the internet would have physically fit, it would have be very inefficient for the size of my unit. She recommended getting parts numbers for the housing assembly, and after calling her back, she matched the approprate filter based on that & the actual size of my swim spa. She went above and beyond my expectations in providing EXCELLANT CUSTOMER SERVICE. She was polite,helpful, and informative throughout the entire process; even when calling her back with details near COB. Thank you so much. Please relay my comments to her. You can bet you will recieve several orders from me in the future. KUDOS!
Shawn J
Columbus, GA
No question just want to say thanks for the spa cover you built it raised my spa core temp from 75 to 98-102 with just the cover change. I have talked to 3 freinds that will need covers soon and told them what you did for me they have seen the cover and like it will order soon thanks again for doing what you do and doing it right
Grand Rapids, MI
No question just wanted to tell you how i appreciate your service and sense of humor. where you say you'd like to give us a big hug.....that little personal touch keeps me coming back to you. keep up the good work.
Salt Lake City, UT
Not a question, a comment: I just talked to Lietta in your service department with a question about unusual L.A. Spas filters (filter bags, actually). I stated my frustration with inserting the bags. Lietta gave me cannister replacement number, we ordered three and the transaction was completed in a matter of minutes. I don't think I have ever been treated so courteously and efficienctly. My compliments and thanks.
Steve R
Tallahassee, FL
No questions, just a comment. I am so impressed by your prompt service and great prices! It took less than a week to receive all the products I'd ordered. Thank you so much for your excellent service. I will definitely be ordering from you again!
Patricia L
Worcester, MA
Our hot tub cover arrived this morning! It fits PERFECT and looks GREAT!
Thanks so much!
Newport News, VA
You got me at hello, or should I say at the about us. I don't usually bother with comments but I was surfing the net for spa suppliers and ended up at your page, looking for a filter. I like what you have to say about your company and decided that you deserve my business. thanks and here's a hug for you
Huntsville, AL
I want to compliment Hot Tub Works Customer Service reps, Mary & Helen, for the fine service they provided in support of my recent purchase. Though mine was but a small order(#HTW513612) both were patient & helpful. Mary is, not only helpful, but very knowledgeable regarding the item I purchased. The 2 of them made my purchase an enjoyeable exprerience. For this high level of customer service,Hot Tub Works is nearly unique, in my experience. Please extend my word of thanks to Mary & Helen.
Bob M
Knoxville, TN
Not really a question. I recently ordered from your company for the first time. I needed 3 new hot tub filters and the only pool store in my area wanted to charge me $150 for the three of them. I immediated went online and found your company through Google. I just wanted to let you know how pleased I am with the products, price, and service. By ordering from your company, I saved almost $100! Thanks so much! I will purchase from you again and will definitely recommend your website to other spa owners.
Jennifer S
Providence, RI
Just a THANK-YOU!!!! We inherited a hot tub when we bought a cabin in the North Georgia Mountains. After a year we knew that the filter would need replacing, but had no number or clue about how to find the correct filter. Your amazing online questionaire was wonderful!!! We absolutely got the right filter!!! We are so happy!!! And you were so quick to ship!!! Thanks again,
John and Barbara
Santa Clarita, CA
just wanted to say, i am enjoying my new lid, LUVIT!!!!
April B
Grand Prairie, TX
Spa cover arrived!!!!!!!!!!! on Thursday, 7/14. Yea!
p.s. Human Resources/Personnel should be advised what a good employee Lietta is; she's product-educated, personable and was responsive to my concerns.
Joanne E
Brownsville, TX
My new SPA cover arrived and I am delighted with the quaility of the cover and the excellent and fast shipping. The cover is nicer than what came with my Sundance SPA when it was new.
Patrick O
Jackson, MS
No Question Just wanted you to know I received my hot tub cover and was VERY HAPPY with it. It was here sooner then told and was in great condition when it got delivered ...over all experience was Wonderful and would highly recommend your company ..website was user friendly too.
Thanks again
Linda M
Overland Park, KS
Hi Nick,
Thank you so much for you understanding and kindness today with my call. I was in a complete panic after my son had called me at work reporting the damage!
I appreciate all of your help!! I have attached 3 pictures of the puncture hole.
Thank you so much!!
BTW...the install of the cover valet was very easy!!!
Fort Lauderdale, FL
You guys are awesome - now let's hope that new pump solves my problem!
Chattanooga, TN
Hi Brian,
First of, thanks for your help and expertise. It really made me feel comfortable in making my purchase. Your warranty and return policy on your product was also a deciding factor for me. It was much better than your competitors.
Second, I just wanted to mention that the flex pack installed surprisingly easy. It took longer for me to cut out the hole for the digital control than it was to screw down the pump and control pack. I was able to use my existing fittings without any problems. I'd say it took me an hour tops and I was ready to go. So far it's working great.
Since I've done a lot of the research in comparing different companies on prices, warranty, and BBB ratings, I've already recommended you to my coworker who will be in the market for a spa pack.
Thanks again!
Oceanside, CA
We got the new cover and we love it. Thank you! You guys are awesome.
Garden Grove, CA
Mahalo nui loa for your excellent customer service, patience, and dilligence!
I will be sure to tell all my friends with hot tubs or spas to give your company a call if they are in need of replacement parts!
You truly took the time to help a customer who was baffled by the process!
I appreciate the effort and the proffesionalism!
Thank you so very much!
Much Aloha
Santa Rosa, CA
I called and talked with Lietta (ext. 108) regarding this order shortly after I received this e-mail. My son is getting married on Saturday May 30th and we are hosting the rehearsal dinner as well as having several of our close friends stay with us for the weekend. And I really needed my New Hot Tub cover before the 29th. She has tracked the manufacture of the cover and talked with the freight company several times to ensure delivery before the 29th. I received my new cover yesterday May 27th and I wanted to drop you a note and say THANKS for the excellent customer service and let you know that you have a very valuable employee in Lietta. She called me several times to let me know the progress of the cover and it was greatly appreciated. I wish all customer service people were as kind and understanding as Lietta. Don't let her get away from you!
Thanks very much from a very satisfied customer.
Rancho Cucamonga, CA
The cover arrived yesterday.....close to your estimated date. I put the cover on today and it fit perfectly............thank you...........
Port Saint Lucie, FL
I do not want to take up your time but felt it necessary to contact you and let you know about Brian Collison. Before I placed my first order with your company I was e-mailing questions about my spa. Brian was the one that answered my questions with language that I could understand and information that was very accurate. Because of the quick responses and great information he gave me, I have purchased additional items from your company and will continue to do so. This along with the fact that I am now telling others about the service received from Hot Tub Works should indicate to you what kind of an employee Brian is.
Thanks for your time,
Ontario, CA
I appreciate yout taking the time checking this issue out for me. I find your site very useful to solve problems I run into.
Vancouver, WA
To whom it may concern,
I recently purchased a hot tub cover from your company and there was a bit of a mix up, but long story short I have been working with Ms Lietta and she is one of the nicest costume service girls that I have ever worked with. Lietta is truly an asset to your company. I just placed another order with Hot Tub Work and Lietta (as usual) made my purchase smooth and and painless. Thank you for your time and I look forward to doing business with you in the near future.
Tempe, AZ
We received our hot tub cover yesterday...it's great! The freight company delivered it the day after their call, the quality is terrific and the fit is perfect. Thank you!
Springfield, MO
To Whom It May Concern:
We received our hot tub cover a few weeks ago and are thrilled with it!! We watched the video on your website for measuring and it fits like it came from the factory with the hot tub and the craftmanship is awesome.. We will highly recommend you to anyone needing a hot tub cover in the future. Please pass this along to your owners/managers/supervisors to let everyone know that your company has done theirselves proud. We live in Alabama and it was a bit scary to do this over the web but are so pleased with the final result. Again, thanks so much for a great product.
Lancaster, CA
Thank you. You guys are the greatest. Customer service seems like a joy to you and not a task and you have always pulled through with flying colors. Your answer was what I had deduced from examination of the differences in the two filters but the security of having it was very helpful.
Cherie B
Eugene, OR
It was delivered today. The transfer company APEX out of Onalaska Wisconsin was wonderful. Great service and they called in the evening to assure everything went well. They need to be thanked for their service!
Ken P
Pembroke Pines, FL
To customer care-
This exceeds my wildest expectations. I did not expect another new cover for the damage inflicted in shipping on my new cover. What I did expect was an explanation how to place some type of patch on it to keep water and steam infiltration to a minimum. Thank you very much, and I will keep your emails and address handy for future needs of spa parts and accessories. This type of service is exemplary, and should be commended, furthermore, I will recommend your company to anyone I meet who is or may be in need of spa accessories. Now, if I could only get my spa pack returned I'll be back in business- If this one fails again, do you supply spa packs? I'm sure you must- you will be my next source. Again- many thanks.
Salem, OR
I called and ordered thank you Alea. By the way you have a nice voice and a good attitude, Thanks
Phil B
Cape Coral, FL
Hello Alea-
My name is Kerry and I just ordered a replacement pump for my hot tub with Brian Collison's help. I just wanted to let you know that this is my fourth interaction with Hot Tub Works and I am continually amazed at the patience, kindness and knowledge of the Staff at Hot Tub Works. This past interaction was no exception. I bombarded Brian with some pretty stupid questions and e-mails and he answered them all quickly and very professionally. Because of his efforts, I was able to take on a task that I could not have done by myself. I'm not sure how you have managed to come by such an amazing staff, but I wanted to let you know that I appreciate all that you do, and I am a customer for life.
Thanks for all that you are doing.
Kerry L
Peoria, AZ
Sioux Falls, SD
Somewhere between my last conversation with Nick and 2 weeks of respiratory illness (poor me) we finally opened the box, and installed the cover!(save the little locks)....it looks nice and fits....just hope it doesn't get waterlogged any time soon!!!! We plan to cut the free plastic floating top as soon as we figure out how to do it!!! That should help keep the water in the tub....
Point of this is/was to thank you guys for rushing the replacement and helping me so quickly after the damage was noted....
Thanks again....Hopefully we'll cross paths down the road a bit!!!!
Jack A
Springfield, MA
Good Afternoon.
My cover arrived yesterday. It is a perfect fit and is Pretty too! Thank-You so much. It was great doing business with you. I rave to all my family and friends who have spas about your company!
Thanks and have a Great Day!
Tina B
Elk Grove, CA
I received my hot tub cover today and installed it. It looks and fits great!!! Thank you to everyone that worked on getting my cover delivered to me and thank you for the credit to my credit card. Every thing is much appreciated!
Sandy R
Rockford, IL
Thank you! Your customer service is awesome!
Michelle G
Palmdale, CA
I recieved my filters today will contact you when im ready to order my cover thanks
Corona, CA
Thank you very much. I appreciate the communications and the updates. Very nice.
Gavin G
Salinas, CA
Hi Drake,
The cover arrived last week and it fits perfectly. We managed to get it installed. The material appears to be quite superior to our original one.
Thank you for helping us through this purchase.
Mark G
Pomona, CA
Hi Alea:
My new hot tub cover arrived. It's perfect for which I am very appreciative.Great job. Kudos to your team.Thank you.
Dr. John J S III
Pasadena, TX
Thank you so much for taking care of our damaged item. We appreciate your prompt, helpful customer service and will recommend you to others as well as continue to be your customer ourselves.
Krista and Steve J
Joliet, IL
Just wanted to let you know we just received our second or third shipment from you and we're always very impressed with your packing! It's fantastic! We are mail order booksellers and my husband takes great pride in his packing and so we appreciate the care you take. We ordered from another company just once and the box arrived with one of the containers open and powder everywhere. So thanks!
Cindy Z
Paterson, NJ
You guys Rock !!! Brian is a real ACE !!!Always has the answer. I am am a repeat customer and will always be..!!!!
Kansas City, KS
Good Morning
I'm taking a moment this morning to let you know that the hot tub cover that I ordered over the phone was exactly what I was expecting.Thank you very much for processing the order so quickly. Hot Tub Works has a great team!!!
Torrance, CA
Just wanted to let you know that we just received our spa cover and we LOVE it!!!! You guys do a GREAT Quality job and we will now be forever customers.
Mike and Pam G
Syracuse, NY
I want you to know I chose your company to do business with because your write up seemed to have a little sense of humor thrown in there. the other reason is one of those intangibles that I can't put my finger on. I'm feeling like your a good company with people who care.
Ralph D
Bridgeport, CT
You guys Rock! I got my hot tub cover and got it on, it looks fabulous! We always get our chemicals in a timely manner, so decided to try to get a cover online as well. Your company is the best!
Thanks for everything
Kim O
Hayward, CA
I dont have a question but I would like to say that I got my hot tub cover today and it looks great looking forward to seeing if it will keep my tub warm in winter im sure it will super nice job!
thanks a million
William M
Fort Collins, CO
Just got my new hot tub cover and it looks great.it arrived in good condition and will look great on our old tub. this was my christmas present to me.
thank you so much.
Don D
Escondido, CA
You guys are GREAT! I got my spa cover a few days ago and it is a perfect match down to the locking straps! The shipper was excellent, friendly and immediatly responsive to schedule the delivery. If anyone has any reservations about using Hot Tub Works tell them to call me!!
John C
Lakewood, CO
You folks are outstanding! Great customer service, fast shipping and great products! Merry Christmas to you all and thanks for the great fridge magnet!!!
Vida E
Naperville, IL
My order was received within three days and in time to enjoy our hot tub for Christmas. Thanks for your prompt shipment.
Merry Christmas!!
Myron A
Dayton, OH
No question, just would like to let you know that we are a first time customer and that we are REALLY satisfied with the chemicals, etc that we purchased from you a month or so ago. The place that we bought our hot tub and supplies closed down the end of October for the season without even notifying us that they would be. There is another place closer to us, but we found that their prices were way, too high. So we got on line and we found you. The clarifier that we bought, works great in keeping it clear and scum free. Your prices are great too. You can consider us regular customers even after our usual place for buying supplies reopens in the spring.
Thanks again.
Henry and Donna G
Hollywood, FL
I ordered a control panel and heater pack about three weeks ago from your shop:
1. It was a little less expensive then the manufactures replacement. (nice)
2. The gentlemen that sold it to me was wonderful to deal with. He sold me the part
3. The equipment works great and is very easy to control and use.
As a business owner who expects a lot out of his employees, with sincere thanks
Michael M.
Sunnyvale, CA
I would like to let your company know that I have always been satisfied with your service and products. I recommended Hot Tub Works to my daughter and son in law and they just ordered a Spa Cover and raved about the customer service! Thank you and please acknowledge all the customer service reps on the phone that are so helpful and deserve to hear it! I will always recommend your company.
Norene F
Alexandria, VA
I don't have a question. I just want to say that I am so pleased that I happened upon your web site. You have saved me so much money, given quick deliveries, and been so pleasant when I called. I will never use any other company as long as I have a hot tub. I'm going to recommend your site to everyone I know.
Thank you for being a company that still believes in customer SERVICE!!
Kay K
Mesquite, TX
After visiting dozens of sites to buy a new spa cover I chose you because of
1. Price
2. clarity of information presentation and
3. straight forward ordering.
Your site is now the only one earmarked for spa ordering. Please thank your IT staff for a great site layout.
Louis M
Hampton, VA
I don't remember my order number, my order got delivered already, 3 days after i made it, not like the other place i'd ordered before that took 20 days and didn't even had the order ready to ship and had to cancel ! your service was great
Mario V
Pasadena, CA
I just wanted to thank you for helping me find a hot tub filter that fit my hot tub. Whoever helped me with my last order did a great job. It fits perfectly. It's 1/8th of an inch smaller in diameter, but that makes no difference at all. I am so glad to be able to find a source of replacement filters.
Warren V
Orange, CA
No question just a thank you. Your humor and good service made me a fan of your company, but your Memorial Day email and shout-out for our fallen veterans made me a lifetime fan. I just wanted to say thank you for boldly showing your support and gratitude. :)
Savannah, GA
I was really sweating getting my new cover, afraid it would not fit. It came and fits perfect. Looks good too. Thanks to the person who called to confirm the size.
George T
Cary, NC
WOW! Just ordered a new filter from a nice gal, whom i forgot her name as my memory is going, and then spoke to tech support. Alea i think. You guys are smart, intelligent, and knowledgeable. I love it. Thank you so much. So often you go to customer service and the service rep. barely speaks english, has NO manners, and doesn't have a clue how to help.-YOU GUYS ARE GREAT!
Thank-You for being there.
Fullerton, CA
I just recently purchased a hot tub cover (The Works) from your company and was very pleased with the kind and courteous service that I received from Ms. Lietta. She was very knowledgeable with the product and answered all my questions with an educated response. This is my first purchase with your company and although I have not received the cover yet I was very pleased with Ms. Lietta
Thank you hot tub works
Peter L
Warren, MI
Just wanted to say thanks. Your site has always been very helpful and easy to navagate. Combined with fair pricing and great techs you guys rock!
Thanks again!
Rip W
Clarksville, TN
I had no idea my order would come in 2 separate parts. The 2nd part -the diffuser jets arrive via Fed ex today. I'm very pleased with your service. Thank you.
Peggy R
McKinney, TX
This is not a question, but a comment of appreciation for your fast service in servicing my order and shipping it. I found it to be well packed and it got here quickly. Thank you.
Alex D
McAllen, TX
I ordered a few items for my hot tub and was very pleased with the parts and the price and speed of delivery.I am so happy i found the hot tub works .I wanted to know how or if i can sign up to recieve special offers via email?
thanks again
New Haven, CT
No need to call back....You guys are so helpful it is unbelievable
Thanks a million !!!!
Rick M
Sterling Heights, MI
Customer Service is number one. Your companies mission statement is right on. I had a shipping issue on the cover that I purchased. Called and talked to Alea, was pleasantly surprised when I was told that a new cover would be made and shipped to me as soon as possible. Got the new cover and its is fantastic. Thanks again for the great service. I appreciate it and have given your info to several of my friends and people who have spas.
Pam S
West Valley City, UT
No question, I just wanted to tell you that I was very pleased with the spa pack the equipment and instructions were great. It's nice to deal with a good USA based business for a change. Keep up the good work.
Robert L
Columbia, SC
This is the second time we've ordered products from you. The first time we purchased a hot tub cover to replace our aging original one -- your site made the new cover simple to order, it shipped quickly and it fit - and we love it - it is just beautiful! So when we needed a new filter I checked your site and sure enough - you had exactly what we needed. Your notes and suggestions saved us money - and when I really started clicking around and reading the information on your site I was delighted to find it charming and humerous and still quite professional. It is obvious from your RAVE ON section that other customers feel the same way and appreciate being treated fairly and even personally over the internet. We look forward to the delivery of the products we just ordered and look forward to working with you in the future. thanks so much!!
Sandra L
Killeen, TX
Please let me know how I can leave a stellar review for customer service, as you have exceeded my highest expectations possibly imagined! I am absolutely beyond impressed and satisfied!!!
Denise F
Topeka, KS
I just wanted to let you guys know how much I appreciate your company. You have great products and the speed that you deliver your products to my door is absolutely amazing. Your shipping charges are also very reasonable. Thank-you for your great service it makes taking care of our hot tub a pleasure.
Thanks again
Duane D
Thousand Oaks, CA
The order arrived in good condition. I was glad you double bagged those liquids. Good thinking.I'll check you out next time I need spa items.
Thomas D
Cedar Rapids, IA
Thank you for your GREAT PRODUCTS!!!! It really makes it easier to maintain my Sundance Spa. I use my spa almost everyday and I'll be a loyal customer for a long time. Have a nice day.
James S
Olathe, KS
Recvd my order today (2day) you guys are very fast...and thanks for the test strips
Jim M
Elizabeth, NJ
I don't have a question but I wanted to let you know how pleased I was with your company. I just received my order over the weekend, I placed my order online with no problems and received with in a few days. I will definitely order from you when I need spa supplies again. Thank you!
Jessica H
Waco, TX
Just a thank you for providing an excellent shopping experience. This is my 2nd order, and it won't be my last. The free shipping is awesome. Great products, good prices, fast shipping. Couldn't ask for any more than that.
Grady B
Hartford, CT
I just found you when I was trying, for the umpteenth time, to understand the difference between pH and Alkalinity. Also, I was trying to figure out if I needed to use Both Metal Gon AND Defender. I've had a swimming pool for 10 years 36' X 18' and have had a hot tub for 5 years. You'd think I'd have a clear understanding by now - but nope. So when I Googled my question and your site came up, I checked it out.
Whoever wrote your website is a marvel! It was clear
I promise to use you from now on.
Debbie I
Visalia, CA
Thanks for the excellent Works hot tub cover. It arrived yesterday and I got it installed today. If fit perfect - absolutely perfect. I had to move one existing hold down clip on my tub up one inch for all clips to fit exactly. Remarkable! The build quality is superb and it's much higher quality than my old cover. The insulation block between the cover sections will improve heat retention and the cover is a total home run. Thanks!
Tom B
Gainesville, FL
No question.....just wanted to let Alea know that we received our spa cover today and it is awesome! Fantastic workmanship and value......just need to work on the shipping details in the future. Thanks so much for your help in getting the shipping problem resolved.
Dana S
Simi Valley, CA
The cover arrived. It is lovely, and buying the cover has been a pleasant experience. Fits great. We'll certainly recommend you. Even the carrier did a great job (Eagle Logistics).
David H
Stamford, CT
I just wanted to say that I LOVE my new spa cover. It is so much nicer (heavier, thicker, more well-made) than the one that came with the unit. Keep up the GREAT service!
Tony A
Bellevue, WA
Hi Nick,
Just wanted to thank you for taking care of the issue with the pump capacitor. Great solution and good customer care. Keep up the good work
Concord, CA
Thank you guys for your help on my last order. I have bought stuff from you several times and the service is always outstanding.
Earl S
Miramar, FL
I am very pleased with my new spa cover and cover valet. They were delivered as promised and it was easier to install than I anticipated. The spa cover seems to be of good quality and the cover valet is much better than the prior cover lifter that I had. It works great. Thanks Hot Tub Works.
Brian L
Coral Springs, FL
I wanted to tell you how nice and helpful Alea was when I ordered my hot tub cover this morning. She was very professional as well as friendly and cordial. She is certainly a credit to your company's reputation.
Wallace M
Lafayette, LA
I just wanted to drop a line and say how happy I am with your company. My hot tub cover just arrived and I am so very pleased with your service. My hot tub cover was delivered to my house and I am so very grateful and no delivery charges. You are a wonderful company and I am very satisfied with your service. Thank you.
Julie A
Charleston, SC
I just wanted to let you know that we just received our spa cover and we LOVE it!!!! You guys do a GREAT Quality job and we will now be forever customers. THANK YOU!
Mike and Pam G
Carrollton, TX
The cover arrived. It is lovely, and buying the cover has been a pleasant experience. Fits great. We'll certainly recommend you. Even the carrier did a great job (Eagle Logistics).
David H
Roseville, CA
Thanks for the excellent 'Works' hot tub cover. It fit perfect - absolutely perfect. Remarkable! The build quality is superb and it's much higher quality than my old cover. The insulation block between the cover sections will improve heat retention and the cover is a total home run. Thanks!
Tom B
Thornton, CO
Just a thank you for providing an excellent shopping experience. This is my 2nd order, and it won't be my last. The free shipping is awesome. Great products, good prices, fast shipping. Couldn't ask for any more than that.
Grady B
Beaumont, TX
I wanted to let you know how pleased I was with your company. I just received my order over the weekend, I placed my order online with no problems and received with in a few days. I will definitely order from you when I need spa supplies again. Thank you!
Jessica H
Allentown, PA
Thank you for your GREAT PRODUCTS!!!! It really makes it easier to maintain my Sundance Spa. I use my spa almost everyday, coundn't do with out it.I will be a loyal customer for along time. Have a nice day.
James S
Surprise, AZ
I just wanted to let you guys know how much I appreciate your company. You have great products and the speed that you deliver your products to my door is absolutely amazing. Your shipping charges are also very reasonable. Thank-you for your great service it makes taking care of our hot tub a pleasure. Thanks again.
Duane D
Evansville, IN
Please let me know how I can leave a stellar review for customer service, as you have exceeded my highest expectations possibly imagined! I am absolutely beyond impressed and satisfied!!!
Denise F
Abilene, TX
This is the second time we've ordered products from you. The first time we purchased a hot tub cover to replace our aging original one -- your site made the new cover simple to order, it shipped quickly and it fit - and we love it - it is just beautiful! So when we needed a new filter I checked your site and sure enough - you had exactly what we needed. Your notes and suggestions saved us money - and when I really started clicking around and reading the information on your site I was delighted to find it charming and humorous and still quite professional. It is obvious from your RAVE ON section that other customers feel the same way and appreciate being treated fairly and even personally over the internet. We look forward to the delivery of the products we just ordered and look forward to working with you in the future. thanks so much!!
Sandra L
Frisco, TX
Thanks for the great prices. I found that it is cheaper to go through you for chemicals (even with shipping and handling) than it is to go to my local hot tub supplier, even with a 10% discount applied. I have been a customer for years and will continue to be as long as I have a spa!
Independence, MO
I just want you to know i think you are the bomb! I LOVE my new hot tub cover and your customer service is so on it. If I owned a business, I would recruit you. Thank you for everything.
Michelle P
Santa Clara, CA
Just wanted to thank you in advance for a smooth order. My first time shopping with your company and I am glad a friend told me about you. The spa company in my area wanted to charge me 84.50 for the same filter. Paid through PayPal which made it very easy for me to buy. Again, thanks in Advance.
Mike R
Springfield, IL
Just wanted to say this web site was so easy to order my cover with. Thanks alot.
Vallejo, CA
Thank you guys for your help on my last order. I have bought stuff from you several times and the service is always outstanding. Thank you!!
Earl S
Victorville, CA
Got my replacement spa heater on time as promised. Spa is fixed!. Thank you for great service.
Lee C
Athens, GA
I am very pleased with my new spa cover and cover valet. They were delivered as promised and it was easier to install than I anticipated. The spa cover seems to be of good quality and the cover valet is much better than the prior cover lifter that I had. It works great. Thanks Hot Tub Works.
Brian L
Peoria, IL
Since Nick and I talked on March 27, I received my Spa Cover Yesterday afternoon, one day ahead of the trucker's delivery date!!Great Work! It is a perfect fit. I installed it this morning.
Frank C
Ann Arbor, MI
I just got off of the phone with Alea. I had so many questions about spa care and maintenance. Alea was patient, professional and it turns out we both went to the same high school in Irvine California, small world!
I thought Alea should be complimented by management. She was great and I ended up purchasing nearly $400 worth of chemicals.
Keith B
El Monte, CA
Good Day!
I just want to tell you how pleased I am that I've found you - and I'm kicking myself that I didn't find you sooner! We love our hot tub and from it we look out onto the most spectacular views of several mountains surrounding Santa Fe - thanks for helping us keep our tub in great working order at an affordable price - we truly appreciate it!
Have a blessed day and I'll be ordering more at some point.
Keri & Tim
Denton, TX
I received my spa cover today. I want to tell you how much I appreciate the emails and phone calls you made to correct my measuring mistakes and to make sure I got a cover that was just right. It fits PERFECT!
Please thank the helpful people who made this possible. You all really understand what good customer service means. I will recommend you to anyone I know who is in need of a new spa cover.
Thanks again.
Berkeley, CA
I just wanted thank you for a job well done. We just received our cover and were EXTREMELY pleased with cover. Please extend our appreciation to all who participated in making this a pleasurable buying experience.
Michael S
Provo, UT
Dear Gentlemen, I do not have a question, I just wanted to let you know that I received my spa cover and everything is perfect. The trucking company that delivered it was on time and brought it to me in great shape. The whole experience of ordering and receiving my Spa Cover was very pleasant. Will highly recommend you to others. Thanks Again.
Kathy W
Downey, CA
I just wanted to give Hot Tub Works a big 'Thumbs Up'!
I just received my new Spa Cover. It fits perfectly and it is beautiful. The quality was better than what I expected.
Also, it arrived ahead of schedule and in perfect condition. Thanks for doing a great job.
Mike C
Midland, TX
Dennis W
Norman, OK
After reading your company mission statement and comparing your prices to what I just paid, I will order from you in the future.
James T
Waterbury, CT
Just wanted to let you know that my cover arrived yesterday evening. I wasn't able to open it until today due to rain but was pleasantly surprised. I love the color (Bourbon) and it fits perfect. It actually fits better than the one that came with the hot tub. I appreciate your continued support during the shipping delay. It alleviated a lot of stress and anxiety because there is so much dishonesty out there now. I have nothing but complimentary things to say about Hot Tub Works.
Nell B
Costa Mesa, CA
The filter was deliverd today - ordered it yesterday. Wow. Great service. I will keep you as my supplier.
Thank you.
Marse H
Inglewood, CA
We love the new cover, fits great and is MUCH nicer than the old cover. You guys were great....so glad we found you!
Manchester, NH
Just wanted you all to known that the hot tub cover that I ordered and received as of 5/18/2012. This cover fits great!!!! And looks really good too. GREAT JOB!!!!! I will keep you in mind for future hot tub purchases. Again Thank you.
Gary H
Murfreesboro, TN
I called late on Friday (5/18) and visited with Mary, she did not give a last name. However, if you find another person like her, hire that person too!! Then you'll have 2 of the very best customer service people working for you.. Mary, Thank you for the exceptional service. Even though the cover may not make it here in time for our event (hosting a back yard wedding) your service still makes us want to buy from this company. Thanks again and all of you have a great day!!
Rod M
Columbia, MO
Hey guys, my cover arrived yesterday and I am happy to say it is wonderful. Took a long time but I am it arrived safe and sound and fits perfectly. Thanks
Elgin, IL
Walt K
Clearwater, FL
Just wanted to say thank you, our new cover arrived today. It looks and fit great. I was a little nervous ordering something like that over the internet, but your site made it easy and delivery was right in the time frame quoted.
Thanks again.
Renee W
Miami Gardens, FL
Wow!! Really did rush my order; received last week. Thanks! I've forwarded your website to another friend who needs a new cover. Told her you gave excellent customer service.
Thanks again!
Rochester, MN
Hi. I received the cover yesterday and it fits perfect! Thanks for the quality work.
Frank G
Pueblo, CO
Just wanted to tell you folks how pleased we are with our new hot tub cover. You did a beautiful job and it fits perfect!
Many thanks again!
Bonnie J
Lowell, MA
I just wanted to send an email to Thank You all for the excellant repersenative who helped me to place my spa cover order. I was not confident enough to use the net but with the help of the rep and her patient explaining of each step especially the measurements and fold cut we got the job done. Although I did not catch the ladies name she is doing a wonderful job helping the customer when placing an order. Thanks again and looking forward to the delivery of my new spa cover.
Deborah H
Wilmington, NC
I just wanted to send my congratulations. I purchased a spa cover from your company recently. Your sales staff were wonderful, the product arrived on time, the product is high quality and the fit and finish were perfect. What a pleasure to do business with such a professional outfit. I am saving you as a source for anyone here in Florida who is looking for spa equipment. Thanks and good luck in all your future endeavors.
Paul G
Arvada, CO
Hi thanks for the element. Fitted it and spa is nice and hot!!
Ventura, CA
I just wanted to let you know how much Mary in Tech support help me in finding the correct part for my hot tub. She even stayed after hours. We have ordered our parts and will be using your company for any other needs in the future. Again thank you, Mary.
Betty H
Westminster, CO
Got the hot tub cover last week. A beautiful cover, fits perfectly. As a matter of fact the plugs fit where the old ones fit without replacing! Lucky for me! Have a good day.
West Covina, CA
Got the order just what i needed thanks so much for the fast shipping.
Baxter H
Gresham, OR
I have received my new Spa Cover. The fit was great. If it comes down to needing something else, I would buy from your team again. Keep up the great work.
Dale C
Fargo, ND
The cover was shipped to my door and fits perfectly and looks great! Many thanks
Paul M
Norwalk, CA
I just wanted to say that our new hot tub cover is perfect! Thank you for doing such a fantastic job. I would highly recommend you to anyone. Thanks again for a great product at a great price!
Jason M
Carlsbad, CA
Thank you so much - it's transformed our backyard.
Fairfield, CA
WOW...we love our hot tub cover. It fits perfect, it looks great and the quality is well beyond the one that came with the hot tub. Thanks to everyone on this great product.
Barry W
Cambridge, MA
I have been a customer for a few years now, so glad I found you guys. Great business, great deals, and most importantly, honesty and fairness shine throughout your store!
Crissy S
Wichita Falls, TX
We received our cover yesterday!! Just wanted to say how pleased we are with the quality. It fits our hot tube perfectly!! Thanks for the follow ups and great customer service! I will recommend your company to friends/family.
High Point, NC
We had a very good experience ordering our hot tub cover from Hot Tub Works. The ordering is simple, and precise. We received our hot tub cover on time as scheduled. The cover was good quality and fit our hot tub perfectly. The customer service was excellent and any questions we had were immediately and accurately answered. We would recommend Hot Tub Works to friends and family because of the company's quality work and excellent customer service. We were concerned about ordering our cover through an internet company, but our concerns were eased by their customer service explaining any questions we had. Great job and solid company!!
Billings, MT
Just a thank you for terrific customer service and a terrific product. We were skeptical about ordering a hot tub cover online, but you delivered a great and beautiful product as promised and on time. Thanks from grateful customers. Please use us if you ever need a reference. Thank you!
Chris C
Green Bay, WI
I just placed an order for some parts on your website and just wanted to comment. You guys Rock. One of The best websites that I have ever used to order something.
Dan B
West Jordan, UT
Drake -
I am looking out my kitchen window at the most wonderful view - our spa with a brand new, beautiful cover. I have only one word for you - perfect. It fits perfectly, it is the perfect color and I am SO pleased! Thank you so much for your amazing service and product. It's exactly as described and FINALLY solves our problem.
Having said that, we are SO very happy with our spa cover! Thank you VERY much.
Annie G
Richmond, CA
The top you made for me arrived today. Looks great!
Thank you.
Tim D
Murrieta, CA
We finally got around to opening the box and installing the new cover yesterday (life's been rather complicated lately). It fits perfectly, and the fit and finish on the cover itself is super!
The driver helped bring the cover to the rear deck next to the hot tub.
Where should I go to give you guys a good five-star review?
Burbank, CA
Hi Nick,
We just received the new cover and are very pleased. It looks like its of a better quality.
I am recommending your company to my friends with spa's Thank you.
Karen K
South Bend, IN
WOW...we love our hot tub cover. It fits perfect, it looks great and the quality is well beyond the one that came with the hot tub. Thanks to everyone on this great product.
Barry W
Everett, WA
I just wanted to let you know how much Mary in Tech support help me in finding the correct part for my hot tub. She even stayed after hours. We have ordered our parts and will be using your company for any other needs in the future. Again thank you, Mary.
Betty H
Flint, MI
I just wanted to send an email to Thank You all for the excellant repersenative who helped me to place my spa cover order. I was not confident enough to use the net but with the help of the rep and her patient explaining of each step especially the measurements and fold cut we got the job done. Although I did not catch the ladies name she is doing a wonderful job helping the customer when placing an order. Thanks again and looking forward to the delivery of my new spa cover.
Deborah H
Antioch, CA
Just wanted to tell you folks how pleased we are with our new hot tub cover. You did a beautiful job and it fits perfect! Many thanks again!
Bonnie J
Erie, PA
I just wanted to send my congratulations. I purchased a spa cover from your company recently. Your sales staff were wonderful, the product arrived on time, the product is high quality and the fit and finish were perfect. What a pleasure to do business with such a professional outfit. I am saving you as a source for anyone here in Florida who is looking for spa equipment. Thanks and good luck in all your future endeavors.
Paul G
Palm Bay, FL
I received my spa cover 1 hour ago and want to say it looks great. The workers did a great job. Tell them i said thank you. Please tell me the best way to protect it from the elements here in central Florida. It sits on my screen enclosed patio exposed to the sun and rain. Thanks.
Karl W
Orlando, FL
We receive our new hot tub cover last Friday at 11:00 am. By 1:00 pm it was tied to the top of the car on the luggage rack, and on its way to our rental house at the beach in North Carolina. It made quite a trip ... Mex > Cal > NJ > PA > NC.
When installed, it was a perfect fit. Looks great. Works great. Just like the original, maybe a bit better. Thanks for helping me track the shipment to get it to me just in time, and for providing a quality product that I am confident my guests will appreciate. I could not have asked for more in quality and service.
Thank you again and all the best.
Pete V
Daly City, CA
I just wanted to say thanks for the perfect replacement part for my spa. I ordered a replacement spa heater for my (Down East) Master Spa, and the part fit perfectly. I was concerned about buying from you for the first time, but now I will be buying replacement spa pillows from you soon. Thanks again.
Mike D
Centennial, CO
I just found you when I was trying, for the umpteenth time, to understand the difference between pH and Alkalinity. Also, I was trying to figure out if I needed to use Both Metal Gon AND Defender. I've had a swimming pool for 10 years 36' X 18') and have had a hot tub for 5 years. You'd think I'd have a clear understanding by now - but nope. So when I Googled my question and your site came up, I checked it out.
Whoever wrote your website is a marvel! It was clear, it was helpful, it had a wink in its' eye, and it was comfortable.
I promise to use you from now on.
Debbie I
Temecula, CA
Thank you for my cover, which is perfect. It arrived in fine shape last Thursday evening as promised. All is dandy.
Ellen C
Olympia, WA
Y'all are the BEST. Nobody else is even close on price but it is your customer service that truly sets you apart. Thanks for the refund. You can be sure that it will be put to good use the next time I need to stock up on accessories.
Matt E
Grand Junction, MI
I received my hot tub cover this week. It fit absolutely perfect and looks wonderful. I was skeptical about ordering online but will be ordering my next one from you in the future. Great Service!
Becky C
Tulsa, OK
Just wanted to say thank you. I found Hot Tub Works while surfing on the Internet and decided to 'take a chance' and place an order for a new spa cover. You really exceeded my expectations! You processed my order quickly and the quality and fit of the cover is outstanding. You have a new loyal customer.
Mike T
Chino Hills, CA
I just placed an order and wound up duplicating the online purchase. I immediately called your customer service number and got Nick, I believe. He helped me right away and with complete professionalism. He canceled the bad order and fixed my order by placing over the phone. Just wanted to recognize Nick for his excellent service. Thanks.
Dennis W
Island Heights, NJ
I just wanted to send a quick note to say how impressed I was with buying a spa cover from Hot Tub Works. From the time I ordered to the time they dropped the new perfectly fitted cover off at my door (free shipping was awesome!)was exactly 2 weeks. Pretty good for a custom order. Thank you!
Tiffany A
Las Vegas, NV
We ordered a hot tub lid, a lift and some chemicals recently. We are VERY impressed with the speed and service. An email with a question was answered right away, the delivery was smooth and delivery service was polite and helpful.We received our orders much more quickly than we had anticipated, and are pleased with our cover. It will be our pleasure to recommend Hot Tub Works to anyone who needs supplies.
Rachel K
Gill, MA
You guys are UNBELIEVABLE. I really hesitated ordering a hot tub cover from an 'unknown' outfit. When I was considering an order, your phone customer service was excellent; sent samples of materials, answered EVERY question I had, etc. And now, post-sale, you've replaced one side of the foam and are sending a cover cap!!!!
Can't ask for better service than this !!!! Thanks!
Denny B
Midland, MI
Received my cover yesterday - sooner than anticipated. THANK YOU! The cover fits perfectly, and looks great. Thanks for a job well done!!!
Ken S
Shady Point, OK
Wow! Great service and the prices can't be beat. I was able to purchase your top of the line ozonator, two unions, some fittings and the cement for LESS than my local shop wanted for just the TWO UNIONS! You've got a customer for life!
Tony B
Elizabeth, CO
We had gotten a new spa cover from you recently and LOVE it. It was exactly what we had hoped it would be. Our old cover was 14 years old and in serious need of being replaced. We hope we can get a long life out of this cover.
Lorraine W
Freeport, FL
I wanted to let you know I have received your phone message regarding my 'missing' cover. Thank you for letting me know right away, it is much appreciated! Wonderful customer service!
Eleisha D
Custer, SD
Incredible workmanship. Have had my new spa cover for a month. With added foam spa blanket the spa cycles infrequently. Rich color, great fit. An overall pleasure to see and use. Thank you.
Gerald L
Vista, CA
Wow! You emailed that it would be shipped on August 27 but I received it today, August 23. Amazing. Thanks.
Dave B
Concord, NH
Drake just wanted to say thanks for the cover! It fits perfectly and looks great... Real good job and thanks for the discount.
Larry D
Keller, TX
Wanted to let you know that I have been most pleased with my new digital spa pack I purchased from you all and wanted you express my appreciation for the outstanding level of customer service you have provided me with getting my hot tup back up in working order. I have told many friends about the courteous/profession attention I have received and I am definitely using Hot Tub Works as my exclusive vendor. Thanks again.
David N
Mount Juliet, TN
Thank you for the excellent customer service. We here at Big Sur Styles look forward to years of a friendly working relationship. Peace, good health and happiness to you.
Tim L
Santa Cruz, CA
I just wanted to say thanks for the quick turnaround on my new hot tub cover. Quality is great, and you guys were easy to work with. Thanks again.
Ron S
Freeland, MI
Just received my new blue Jacuzzi cover. Delivery was great ,set was easy, quality of work was wonderful, and it fit perfectly. Can't get better then that. Thanks so much.
Marlene K
Miami, FL
Thank you so much. Your prices are sooo much better than the spa store we purchased the tub from. To buy and install the caddy was $500 and I can easily do this work. Even the filters they've sold us were $75 each. Thank you for saving me a lot of $.
Bob P
Woodcliff Lake, MI
I wanted to let you know that the replacement cover arrived and to say thank you for standing behind your product. If you have a customer survey that you would like for me to complete I would be more than happy to give your your props.
Doug W
Zelienople, PA
We received our hot tub cover yesterday. It fits perfectly!?Thank you so much!!!!
Allison H
Richmond, MO
I LOVE your company. I always get the best products at the best prices.
Peggy K
Your company is one of the best!! Thank you.
Rena B
Bellevue, WA
Thank you. I have done business with HottubWorks since I have owned my tub, over 7 years now. Your prices are competitive and your website extremely helpful. I appreciate your thought and concern in remedying my problem.
Joe F
Camp Hill, PA
Our long awaited Hot Tub Cover finally arrived on 9/26. I just wanted to thank you for such a beautiful job on the cover. It fits perfectly and has made our lives so much easier. The old cover was split in half making it very difficult to take it off and put it back on. We are so happy to finally have a cover that looks beautiful and works with ease. Thanks you.
Suzanne R
Westminster, MD
Just wanted to let you know that I have received and installed the pump and it is working great. Thanks for your timely and accurate service.
William H
Peru, IN
Great product. Great service. Happy customer....
Randall T
Wyoming, MI
I receive my filter. Thank you it works perfect .
Craig H
Englewood, CO
Great Thanks so much! We moved from RI to Idaho and are renting now but cannot wait to buy a home so we can get a hot tub that is the one thing we miss! Once we do you will be our filter supply!
Walter P
Coeur d?Alene, ID
Just wanted to say thanks for hooking me up with a new blower motor for my old hot tub. The new style was very easy to adapt to my 1990 hot tub. installed it in less then 15 minutes. Again, thank you for making it easy for me.
Hi, I received my cover yesterday, everything was great, already installed, had to move my tie down clips, thanks for the new parts. Delivery was Excellent. I met the guy in Sylva at Lowes, He could not drive the tractor and trailer up to my house no place to turn around. NO problem my idea. He was very thankful. Thanks so much hope the inside cover part keeps the top from getting heavy with water absorbsion like the others do, great idea. PLEASE feel free to use my name or have customers contact me for a reference, GREAT service in every aspect. Thanks again a very happy customer.
Randy & Lou S
Tuckasegee, NC
Just wanted to say that we received our cover yesterday and very pleased with it. I was worried mostly with my own ability to measure correctly, but it is a perfect fit and very well made at an awesome price. Great job!
David D
Cathedral City, CA
Best Price I have found, plan to go straight home snd order tonight!
Daniel L
El Paso, TX
Hot tub cover arrived today in excellent condition and fits perfectly!! I love it. Thanks to all involved.
Michael K
Sumner, IL
We received it today....how did you do that? Very impressive!
Bob M
Beacon Falls, CT
Found the place i can trust with good hottub products and pricing. Love this company!
Dorothy R
Plainfield, IN
Thought I would let you know I shop here because you have good prices and free Shipping---Both being deciding factors. Thank you.
Vernon T
Bellows Falls, VT
Just wanted to thank Mary for her excellent help in pump selection!
Mike B
Raleigh, NC
Thank you for your excellant service!
Deb L
Plainfield, CT
Dennis G
Thank you for your service. Our order is great.
Christine F
Citrus Heights, CA
We received our pump and motor yesterday and wanted to tell you how happy we are with the transaction. The nice gal who waited on us over the phone Friday did exactly what she said she would and the pump actually arrived a day early. The installation went smooth. Your website is informative and easy to use as well.
Mike & Cindy C
Wilson, WY
Thank you so much. We did receive the part yesterday. You guys are the absolute best. I would not think of ordering parts from any other person in the future. Customer for life. Hot Tub Works #1! We are all safe and accounted for. We have some clean up and we are lucky that our home is good and our power is restored. As far as I am concerned, you delivered into a hurricane zone on time. That says alot for your processes. THANK YOU!
Mike S
Chelmsford, MA
I recieved the filters and they are indeed a top line filter. Sorry I thought these were just another junk filter. Keep up the great products and service. I will be ordering more products from you. Thanks again.
Larry S
Thanks so much! I really appreciate you following up on my mistake. Your customer service is awesome!
Judie P
You are the best we really appreciate it!
Scott S
Got my cover and just wanted to say what a nice job you did on it.
Glenn S
Long Beach, CA
Thanks for your help in finding the cover screen for my hot tub!!!! The covers fit perfectly and you saved a lot! The estimated cost was going to be over a $1000! Thanks again for your time and help in finding the cover to fit!
The cover came and it fits, works and looks great! The cover caddy is really handy as well. I liked it because there was no installation to it, just slip it under the frame and good to go. Thanks for the help in getting the fit on the cover just right.
Harvey L
Bend, OR
I ordered a spa controller and jet (Rare hard to find jet) for my Spa. I was in a crunch to get the spa running with family coming to town. I called the shipping department shortly after ordering, to ensure I would receive the parts in time to get the spa fixed before my company arrived. When the young lady in that department answered the phone I explained the situation I was in. She told that the order just came to her and that she would do her best to get the parts out that day. She also told me that the jet was coming from another location and would be delayed. I thanked her for her help and hung up the phone. Later that afternoon I received an e-mail with the tracking number for the controller. The shipment will arrive with plenty of time to get the unit fixed. The next day I received another e-mail with a tracking number for the jet. She had it FedExed to me to make sure I got that in time too. This was done with no extra cost to me. I would highly recommend this company. I wish I could remember the lady's name to recognize her properly. Thank you for the great service.
Dan A
Called your customer service to cross reference my filter number and was taken care of quickly and efficently.
Melissa R
Ordered filters on 11/17, Thanksgiving holiday, received on 11/24. Great service, great product. You have us as a regular customer!! THANK YOU for the great service, product, and price!
Jerry C
Thank you for such prompt service. Happy Holidays!
Marty S
Bella Vista, AR
Received our cover. It was in good shape and fits like a glove. Thank you for doing a great job.
Jerry W
Thanks for your delivery. All on time and good condition.
Axel A
Thank you!! Anxious to get my new cover. I have ordered parts from you previously and have been VERY happy with your company. Of the parts I ordered, I was stunned at how quick I received them. Again, Thanks!
Dave D
OMG!!!!!! I got the cover today. Totally shocked at the fast service. Did you have anything to do with that? The cover fits like a glove. I am in shock at how well this fits. I am an extreme perfectionist and I have to tell you, this is absolutely PERFECT!!!! The are no gaps anywhere. The radius is perfect on all four corners, again, I am in shock. YOU ROCK!!!!!!!
Dave D
Painless process; shipment arrived complete and on time.
Just received my new Spa Cover and Love it! I found the web site and my husband ordered the cover when I was out of town. He said the staff was very helpful and I'm sure he asked a thousand questions before ordering our new cover. It couldn't be better! I'm sure it will out last the original cover we got from Sundance. Thanks for all the help and we will spread the word about your company.
Just wanted to thank you for such good service. The cover fit perfectly and arrived in a timely fashion. The lift has made the new cover a great investment.
Rick J
Hi and Happy New Year. Great Job on the Spa Cover. Looks Great and seems like a better fit and cover than my last one.
Glen B
Lietta, thank you very much for the update. HOT TUB WORKS always has great customer service, and great people to deal with. I have used you all for years and will continue to do so.
Terry W
A big Thank You to Lietta for her advice and guidance. She is a credit to your company, providing sound advice and great service.
Jeff L
I picked up my replacement cover and every thing was just fine. Thank You very much.
Larry L
Hot Tub Works is my favorite provider for spa parts, chemicals and supplies. They provide great communications, quick delivery and outstanding prices, PLUS their customer service also includes access to ACTUAL PEOPLE who not only can answer questions regarding your order, but also can (and have) provided me with expert technical advice that enabled me to complete my own repairs. These folks are THE BEST!
Do yourself a favor and give them your business - You won't be disappointed.
Just received my new Spa Cover and Love it! I found the web site and my husband ordered the cover when I was out of town. He said the staff was very helpful and I'm sure he asked a thousand questions before ordering our new cover. It couldn't be better! I'm sure it will out last the original cover we got from Sundance. Thanks for all the help and we will spread the word about your company.
Janice & Gary F
Thank you for delivering outstanding customer service on the phone. I spoke to Larry this morning and a lady on the customer service line yesterday (sadly, i cannot remember her name) but they were both provided exemplary service and were very friendly. You guys have earned a repeat customer!
I need to write to someone there and give a HUGE commend to #1 Mary in your support/sales department and #2 Nick - both are incredible employees. I do not take the time to send feedback too often but they deserve it. I ran a company for over 20 years and have been unemployed for the last 3+. Things have been a bit of a struggle for me. I know good employees when I see them and I am very pleased with the service I have received.
I just want to thank you for the extremely fast shipping of my order. I never received an email with a tracking number. I just happened to open my front door this afternoon and saw the package(UPS didn't even ring my bell...lol). For a minute, I thought that Superman had delivered the package. Anyway, thanks again. Now I know why I am a repeat customer.
Happy boy here ! My order placed 6.23.17 arrived today. Wow. Other online sellers could not deliver the right part, or even respond in a timely manner. Thanks!!
Thank you so much for all your help with this order. It arrived just before Hurricane Irma, which is good because I knew the old one would be damaged in the storm. The new one fits beautifully, and the longer skirt make it much more secure in the wind. Great job! Thanks again.
Debra H
Your staff is unbelievable! I have already told other spa owners of my experience. We received the parts today! Thank you!
Colleen Z
Hi, I don't have a question. I'm sending this email to express my complete satisfaction with the assistance and patience provided to me over the phone in determining the size and additional features of your spa covers. The one I ordered arrived in perfect shape, it was packaged very well, and fit my spa perfectly. The color was just as true as it was shown on your website. The staff member ( Mary ? ) that helped me with all my questions, was very knowledgeable about products, helped me determine the information regarding my spa year, make and model. It was refreshing to talk to a person that spoke clearly. I could't be happier with my experience with Hot Tub Works.
Jann M
Thank you, thank you, thank you! I had my old hot tub for 10 years. I got a new one about 2 years ago. I've been totally frustrated with it for about a year. I would go to my local store with a water sample, complaining of brown water, stringy things floating in my water, not be able to maintain any of my critical water controls, including the bromine level. All I ever got was, dump and refill, and keep up with the maintenance. I had dumped, refilled, thrown away filters, over and over without success. I have very hard well water, and I know the sanitizer is turning the water rusty, but I couldn't fix it. I don't know what took me so long, but I finally googled "why is my hot tub water brown" and I found your blog. You are a godsend. I immediately ordered Metal Gon. Even though my water was 2 weeks old, I used it. It worked. Now my water was just cloudy. Back to your site and the 10 reasons my water is cloudy. As soon as I started reading about biofilm, I could name the problem I'd been having for over a year! Why would it be so obvious to my local spa store?? I used the Jet Clean on Sat night. Refilled the hot tub, used Metal Gon, adjusted the pH, used pH Balance Plus, and have crystal clear water 48 hours later for the first time in what feels like forever. Again, thank you, thank you, thank you! I have trashed all my old chemicals, placed another order from you, and I will be a loyal customer for as long as I have my hot tub!!
Jill F
Received the cover to day. Great customer service throughout the whole process. Got it sooner than the ship date, GREAT JOB!! Looks good fits great thanks for your staffs help.
The spa cover arrived and it is awesome!!! Thank you again for all of your time and patience.
Leah C
Excellent customer service! You are my go-to guys for supplies for my hot tub. It's difficult at times to get what I need for my spa shipped to Hawaii, but you guys have no problem with it (and ship fast!), which I appreciate immensely. Thanks again.
Don R