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Sputter BoxNew York, NY
Sputter Box is a clarinet, voice, percussion performance art ensemble committed to performing interdisciplinary pieces involving sound, theater, movement, visual art, and improvisation. Inspired by Sept Crimes de l'Amour by Georges Aperghis, Sputter Box began commissioning performance art works for their unique instrumentation.
Join Sputter Box for their upcoming recital, Sputter (SHIFTS THE) Box, on Friday March 6th at 8:15pm at ShaperShifter Lab, with two world premieres of commissions from Niloufar Nourbakhsh, and Maxime Esformes. The performance will also include works by Bethany Younge, Georges Aperghis, and Victor Ekimovsky, as well as a special encore by Sputter Bops.
The trio recently commissioned composers Alan Hankers, Chris Lucius Newman, and Joe Krycia. Sputter Box and the composers attended Avaloch Farm Music Institute this summer to create these pieces through collaborative composition workshops alongside choreographer and performance artist, Neil Parsons. These works were presented on their fall premieres concert, Music for 8×11 Rug, in Brooklyn at Areté.
Sputter Box is also in the process of collaborating with the Millennium Composer Initiative (MCI) to present works by members, Stephen Jackson, Ali Balighi, Conner Shaw, Dominic Matthews, Eddie Jonathan Garcia Borbon, Dylan Tran, and Isaac J. Mayhew for their 2019-2020 Concert Cycle in the Long Island and NYC areas.
In addition to performing, Sputter Box hosts a monthly interdisciplinary arts improvisation event open to all artists and ability levels. Find out about their next Sputter (Open) Box Improv on their website.
Kathryn Vetter (clarinet), Alina Tamborini (soprano), and Peter White (percussion) met at Stony Brook University as graduate students in the music department.
For the most current Sputter Box updates, follow us on Instagram, Facebook, and Twitter.
Sept Crimes de l'Amour by George Aperghis
INHALE//EXHALE by Alan Hankers
Choreographed by Neil Parsons


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College can be overwhelming! College is a one-of-a-kind experience, but it can also be very daunting. You do not have to be scared. Learning about what lies ahead is a great way to alleviate your concerns before you hit campus. That is what this article is about. Read on for some tips.
Do overdo your schedule when you start college. If mornings are not your best time of day, starting a day with an early challenging class is just begging for trouble. You should know how your sleep schedule will affect your education.
Student loans make it possible for anyone to attend college. School may seem expensive up front, but will pay off many times over after you have graduated.
Set aside enough time to study your course materials on a daily basis. When you work as hard as possible, you'll reap great rewards. It is okay to socialize, but treat college as if it were a job. The better you do in college, the better career you will have once you graduate.
Bring all of the materials that you need to the test site before the exam. Make sure you have your calculator, some extra batteries and everything else you need for your exam. In many cases, the teacher is not going to have extras available. Be sure to pack all you need in advance.
Be sure to get plenty of rest. When you are in college, it is easy to pull all-nighters for parties and classes and homework, but you need your rest. You may think you'll do okay if you mess around with your sleep, but lack of sleep makes schoolwork harder. You'll have trouble memorizing and recalling many things, and you will struggle with just about everything.
Follow the advice presented here to quell your fears about going to college. The right attitude and planning can help anyone succeed in college. Keep in mind the tips you've read here, and you could be graduating cum laude before you know it! It's time to embark upon your college career.
Capstone College
HVAC Training Pasadena, Ca
Call Today: (626) 486-1000 – Capstone College
Monday through Friday: 8:00 am to 6:00 pm: Call for Night Class Hours
1200 N Fair Oaks Ave #32, Pasadena, CA 91103

subset: commoncrawl


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Tech Interviews
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What happens in Vegas, heads to Barcelona - Pete Flecha - Ep76
We're at that time of year when the tech conference season, after a bit of a summer break, swings back into full gear, some we've already had, such as MSIgnite and some we have to come, over the next couple of months there's a range of shows big and small dotted across the globe on a range of topics.One of the biggest and still one of the most influential tech shows of the year is VMworld, VMware's showcase event, a long time cornerstone of the technology community for IT pro's and vendors alike.VMworld attracts IT Pro's and vendors from many disciplines' server and storage vendors, through to automation and analytics companies all working closely with VMware's platforms to deliver services across enterprise and organisations of all types.What can you expect to learn from a show like VMware? What's the benefit for you? Well as we sit handily between VMworld US and Europe, I thought it would be a useful to explore VMworld a little more.Joining me to discuss this, is the co-host of the fantastic Virtually Speaking podcast Pete Flecha, a veteran of a number of VMworld's as customer, partner and now as employee, he's in a great position to provide some background to the show, how it's changed and some of the key announcements from Vegas and what to look out for in Barcelona.We discuss what exactly is VMworld, its size, the community it attracts and why it's a show about much more than virtualisation.We hear Pete's favourite announcements from the show including the intriguing "Project Dimension" and finish up looking ahead to Barcelona and discussing why, if you've never attended VMworld, you may want to get it on your calendar for next year.Enjoy the show.Click here for full show notes:- https://wp.me/p4IvtA-1B4


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The Benefits of Using CRM in the Tourism Industry
- Juniper Simmons
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1 Abstract The Benefits of Using CRM in the Tourism Industry Jana Kubikova 1 The article deals with customer relationship management (CRM) in tourism industry. The first part is a theoretical explanation of the basic issues related to CRM and its importance in two basic levels, CRM as a strategic marketing concept and CRM technology as a software application. The second part deals with the benefits of using CRM in tourism industry. At work were used methods of analysis and synthesis of theoretical knowledge of literature, articles and other publications about relationship marketing and CRM. Key words CRM, customer value management, communication technology, customer, tourism industry JEL Classification: M15, M31 Introduction Intensifying competition and increasing customer demands force the companies to make their business processes more efficient. To be effective means being fast, reliable, efficient and especially flexible. Flexibility in the communication with customers is a very important parameter for success. The current customer is very unstable, as well as his varying requirements especially in tourism industry. Therefore it is important so that every company is prepared for daily changes in its activities. Relationship marketing is marketing approach based on relevant information focusing attention on long-term keeping contacts with customers. The tourism world is focusing more and more attention on using information and communication technologies (ITC). Travel and tourism companies have been the first to make a sophisticated use of the possibilities and the capabilities of the applications of the electronic technology to the processing and the management of the data and information. For tourism, as service industry, information is one of the most significant factors to support the operations. The conception based on actual information and relationship principles and customer value is Customer Relationship Management (CRM). 1 Jana Kubikova, Silesian university in Opava, School of Business Administration in Karvina, Department of Management and Business, Univerzitni namesti 1934/3, Karvina, Czech Republic, 213
2 1 CRM Term CRM has a lot of definitions. Customer Relationship Management (Payne, 2006) is a strategic approach concerned with creating improved shareholder value through the development of appropriate relationships with key customers and customer segments. In his opinion CRM unites the potential of information technologies and relationship marketing strategies to deliver profitable, long-term relationships. CRM provides enhanced opportunities to use data and information both to understand customers and implement relationship strategies better. This requires a crossfunctional integration of people, operations, processes and marketing capabilities that is enabled through information technology and applications. Dohnal (2002) understands customer relationship management as business strategy combined with technology to effectively manage the complete customer life-cycle. Another view of CRM is that it is technologically orientated. In the aspect of information technologies, Kubina and Lendel (2008), Sodomka (2006) understand CRM as the complex of software and technologies automating and performing business processes in the following areas: sales, marketing, service and customer support. Wide explanation variability of the term CRM is documented by theses from several authors. For the purpose of this paper I agree with definition from Buttle (2009) that CRM is core business strategy that integrates internal processes and functions and external networks, to create and deliver value to targeted customers at a profit. It is grounded on high quality customer-related data and enabled by information technology. 2 Types of CRM Operational CRM this is area that is concerned (Payne, 2006) with the automation of business processes involving front-office customer contact points. These areas include sales automation, marketing automation and customer service automation. Operational CRM facilitates the customer contacts with organization and subsequent processing and fulfilment of their requirements. Analytical CRM this involves the capture, storage, organization, analysis, interpretation and use of data created from the operational side of the business. Integration of analytical CRM solutions with operational CRM is an important consideration. Analytical CRM enables the right customers to be targeted with appropriate offers and permits personalization and one-to-one marketing (Kotler, Keller, 2002) to be undertaken through superior customer knowledge. Collaborative CRM this involves the use of collaborative services and infrastructure to make interaction between a company and its multiple channels possible. This enables interaction between customers, the enterprise and its employees. Collaborative CRM enables customers to contact the enterprise through a range of different channels and underground a common experience across these channels. Strategic CRM - Buttle (2009) recognize this fourth type of CRM. This is a core customer business strategy that aims at winning and keeping profitable customers by 214
3 creating and delivering value better than competitors. A customer-oriented company shares a set of beliefs about putting the customer first. It collects, disseminates and uses customer and competitive information to develop better value propositions for customers. A customer-centric firm is a learning firm that constantly adapts to customer requirements and competitive conditions. 3 Pillars of CRM The concept of CRM is built on four pillars (Payne, 2006) namely information technologies; people themselves, employees, customers and others who come into contact with the organization. Furthermore is important to understand the organization's activities as a sequence of processes and process thinking and no less important is the actual transferred information. Successful CRM (Wessling, 2002) requires integration of all three of these component parts. Technology without people and people without technology are not effective. Employees have to be understanding with culture in firm. Very important is the view on communications process with customers as a process with many parts. This own part are integrated in one system and misunderstanding are eliminated. 4 The value chain CRM is based on creating and developing and enhancing relationships with customers. The main role of CRM (Storbacka, Lehtinen, 2002) is deliver profitable, strategic and long-term relationship on base of added value for customer. 4.1 The CRM value chain The CRM value chain model (Buttle, 2009) shown in Figure 1 consist of five primary stages and four supporting conditions leading towards the end goal of enhanced customer profitability. The primary stages of customer portfolio analysis, customer intimacy, network development, value proposition development and managing the customer lifecycle are sequenced to ensure that a company creates and delivers value propositions that acquire and retain profitable customers. This process support network of suppliers, partners and employees. CRM is not just about relationship between company and its customers. Participating of all partners is very important and this network creates a substitution effect and added value. 215
4 Fig. 1 The CRM Value Chain Source: Buttle, The service-profit chain The service-profit chain model (Heskett et al., 1997) shown in Figure 2 establishes the relationships between profitability, customer loyalty and employee satisfaction, loyalty and productivity. The model shows how the linkages between metrics are related and how individually indicators can be leveraged to secure enable results. Fig. 2 The Links in the Service-Profit Chain Source: Payne (2006) Employee value needs to be considering from two perspectives the value employees deliver to the organization and the value the organization delivers to employees. Further, a motivated employee can add value to the customers. 216
5 Customer value is concerned with both the value the organization receives from the customer and the value the customer receives from the organization. (Payne, 2002) Customer perceived value (CPV) (Kotler, Keller, 2009) is the difference between the prospective customer s evaluation of all the benefits and all the costs of an offering and the perceived alternatives. Total customer value is the perceived monetary value of the bundle or economic, functional, and psychological benefits customers expect from a given market offering. Total customer cost is the bundle of costs customers expect to incur in evaluating, obtaining, using, and disposing of the given marketing offering. 5 The benefits of CRM The advantages (Burnett, 2002) that a Customer Relationship Management system can bring to communications processes are: A. Shared or distributed data - Companies realize that customer relationships are realising on many levels. Employees start to understand the need for sharing all available data throughout the organization. B. Cost reduction - The customer is a partner in your business, not just a subject. As customers are doing their own order entry, and are empowered to find the info they need to come to a buy decision, less order entry and customer support staff is needed. C. Better Customer Service - All data concerning interactions with customers is centralized. The customer service department have benefit from this, because they have all the information they need. And through the use of push-technology, customer service reps can lead the customer towards the information they need. And, most of the time, the customer can do this on their own, as the CRM system is more and more able to anticipate the need of the customer. The customer experience is greatly enhanced. D. Increased Customer Satisfaction - The customer feels that he is more "part of the team" instead of just a subject for sales and marketing. Customer service is better, his needs are anticipated. If customers are satisfied that is a good predictor for repeat business. Satisfied customers have a great level of loyalty. E. Better Customer Retention - The CRM system can help to capture customers, this will increase customer loyalty, and they will keep coming back to buy again and again, hence customer retention. F. More repeat business and loyal customers - The repeat business is coming from the delighted customers, who are turned from doubting clients into loyal clients. G. More new business - The ultimate customer experience will make the word-ofmouth advertising, which will start more new business. 217
6 Conclusion Companies large and small across a variety of sectors are embracing CRM as a major element of corporate strategy for two important reasons (Payne, 2006). New technologies now enable companies to target chosen market segments, micro segments or individual customers more precisely and new marketing thinking has recognized the limitations of traditional marketing and the potential of more customer focused, process based strategies. Division of labour (Sales, Marketing, Customer Service and Analytics) is necessary for specialization, for each department develops their own role within the company's workflow. However, a company must have a reliable method for sharing and managing business information across these distinct areas. CRM applications provide a detailed view of the entire business, allowing management to streamline complex processes, automate workflow, and increase productivity. They can be customized to suit the individual needs of any company or industry by creating custom objects and applications. Travel and tourism companies have been from the first to make a sophisticated use of the possibilities and the capabilities of the applications of the electronic technology to the processing and the management of the data and information. For tourism industry is CRM based on ITC, motivated employees and actual information one of the most significant factors to success. References 1. BURNETT, K Klíčoví zákazníci a péče o ně. 1. vyd. Praha: Computer Press, 2002, s ISBN BUTTLE, F Customer Relationship Management. Concepts and technologies. 2. vyd. Oxford: Elsevier Ltd. 2009, s ISBN DOHNAL, J Řízení vztahů se zákazníky. Procesy, pracovníci, technologie. 1. vyd. Praha: Grada Publishing, 2002, s ISBN HESKETT, J. L., SASSER, W. E., SHLESINGER, L. A The Service Profit Chain. New York: The Free Press, 1997, s ISBN KOTLER, P., KELLER, K. L Marketing Management. 12. vyd. Praha: Grada Publishing, 2007, s ISBN KUBINA, M. LENDEL, V Využitie projektového manažmentu v CRM. Žilina, [on-line]. [cit ]. Url: 7. KUBINA, M. LENDEL, V Identifikácia hlavných problémov implementácie CRM do podniku. Žilina, 2008, [on-line]. [cit ]. Url: 8. PAYNE, A Handbook of CRM. 1. vyd. Oxford: Elsevier Ltd. 2006, s ISBN PAYNE, A, BALLANTYNE, D, CHRISTOPHER, M Relationship marketing. 1. vyd. Oxford: Elsevier Ltd. 2002, s ISBN SODOMKA, P Informační systémy v podnikové praxi. 1. vyd. Brno: Computer Press, a.s., 2006, s ISBN
7 11. STORBACKA, K., LEHTINEN, J., Řízení vztahů se zákazníky. 1. vyd. Praha: Grada Publishing, 2002, s ISBN X. 12. WESSLING, H Aktivní vztah k zákazníkům pomocí CRM. Strategie, praktické příklady a scénáře. 1. vyd. Praha: Grada Publishing, 2002, s ISBN
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Being Prepared Mentally for a PresentationCategory:nerves,Preparation
Getting ready for a workshop, training or presentation is much more than getting your slides done. The mental part of preparing matters a lot.
Getting ready for a workshop, training or presentation is much more than getting your slides done. The mental part of preparing matters a lot.
It's common advice given to a lot of speakers: practice in front of a mirror. So they can see how they 'perform' and improve their body language. It's a very logical way of thinking. In fact, it's in the advice of many books and courses. Intended to make you look at yourself in real time and make instant adjustments. But is this the right way of thinking?
I believe it is a completely wrong approach. It can even lead to the exact opposite of what you want to accomplish.
"But wait, what are you saying? Are you saying that the advice others are giving is false?" Well, as with many things, my answer will be: that depends. It depends on how you 'read' the advice.
Let's look at some of the reasoning behind the tip that you should practice in front of a mirror.
This is true, of course, you can see yourself. As I point out below though, it's not your real self. But the essence of the advice here is good: seeing yourself will make that you can improve yourself. The question is if that has to be a mirror… But I'll get back to that.
Some say that a mirror will help you look at your audience instead of at your notes. Where I agree that you shouldn't look at your notes, I doubt that the mirror will have that effect. Eye contact is important. So you have to train yourself to look at different people.
I think this advice comes from the understanding that you need to practice without notes. But there are many better ways of doing that.
So why do I advice against it? There are several reasons you shouldn't do this.
Even though you see yourself in the mirror, and the reflection is real, this is not reality. Practicing in front of the mirror doesn't reflect what happens in real life. Because for one, in real life, you don't see yourself. If you want to practice, you want to get as close as possible to the actual speaking experience. When you see a reflection of yourself, you will act on it right away. Change the way you look. But that is how you look in the mirror, not on stage.
You will not even see how you act on stage because you are focusing on your reflection. What you see is not what you get. This might also mean that you change things that don't need changing!
When you look in the mirror, and you see something wrong, you will change it. But then the change has happened and you don't think about it anymore. Where in fact, it's a habit. So you need to address it over and over. Looking in the mirror fools you into thinking you 'fixed' your body language.
When you practice in front of the mirror, you are focusing on how your movement and gestures. You will see every movement that goes wrong. You will see every little thing. Your focus will be on your smallest facial expressions and gestures. This is distracting. Which then leads to too much emphasis on those little things and you will lose the focus on your story.
You want to focus on your story, not your gestures.
Looking at yourself in the mirror when practicing might actually make you nervous. When you look at yourself, you emphasize what goes wrong. You are much more aware of what goes wrong. Therefore increasing the likely hood of it actually going wrong.
If you see things going wrong you will start thinking about these things more and more. And that will make you nervous.
Is it always wrong to practice in front of the mirror? I would say yes in most cases. But, like with everything, there are exceptions. If you practice early enough, it will most likely not make you nervous. And you can do that, but only to practice certain gestures. To see if certain gestures work or not. Otherwise, I would advise against it.
But if it's something that works for you, do it!
There are two other things you can do that will give you a much better insight into how you are presenting yourself:
Find colleagues or other people to see you talk. They can give you feedback as well. Remember to ask them for specific feedback on your body language and not on your story.
Grab a video camera (or your phone) and record yourself. Position the camera so that it has a broad view of how you move (which show your full body). Watch the recording, write down the two or three biggest things you want to change, and do another practice run.
Just be careful rehearsing in front of the mirror. It might not have the outcome you were hoping for!
Have you ever watched TV shows like 'Idols', 'The Voice' or 'Britain's Got Talent"? These shows are very popular. And for good reason. We love to see others show their often hidden talents.
But next to those that show their talents, there are also many who fail. There's something interesting about these people. Something that has nothing to do with their (lack of) talent on stage.
When you watch the interviews before their performances, you might notice something. Most of those who fail have something in common: their moms. Broader: their families and friends.
These families all say similar things. "She has always been singing at home and I always get goosebumps!" or "We love hearing him sing in the shower!". They are proud. Genuinely proud. They are entitled to be.
But they are not always right.
They say these things because they are family. Even though what they say might not be true. Because they don't want to hurt their loved ones. But some also because see their relatives in a different way. They believe in them. You could say that they are in a bubble. One that will make the performer sound good. Even if they are bad.
To improve as a speaker, you need feedback. I've talked about getting feedback before, like in this video.
It's crucial to get feedback. But not always fun or easy. You will hear things you don't like.
But if you want to grow, you will need to treat the criticism as a gift. As something that will make you a better speaker.
That means you need to ask for feedback as much as you can.
But don't ask your mom.
Like with the contestants of the talent shows, your mom, or your boyfriend or girlfriend, brother or sister, or someone else close to you, won't be honest. They can't. Granted, there are parents who are the most critical people you will meet. But most aren't.
You will need to find feedback from those that have a certain expertise. Get it from someone with expertise of the content (someone from your industry). Or from someone who understands what it takes to be on stage.
When asking for the feedback, you need to be ready. Ready for the answer, but also to help those that give the feedback to give you the best answer.
In his book "Confidence 2.0" the author, Rob Yeung, highlights three things that are important when asking for feedback. I agree very much with them. They are:
1. You need to give those you are asking for feedback 'permission'.
Permission to be honest and negative. Make sure you tell them you want to improve. That it's ok, in fact even good, to get negative feedback. Because that will help you improve.
2. Anonymous feedback works.
If possible, get people to give written feedback. When they write things down, they will be more honest. And when they write it down, knowing it can't be traced to them, they will be more honest. Most people are afraid to give criticism. By making it anonymous, you help them be more honest.
3. Thank them for the feedback
Finally, make sure you thank people for their feedback. You will have the urge to reply. You will want to explain or counter. Don't. It won't help and people will be less eager to help you out the next time. If you ask for negative feedback, you know you won't like it.
Accept the feedback, use it and improve.
And I'm sure your mom, dad or loved one is amazing. And loves you very much. But be careful with their feedback!
This post is an example of emails that are sent out daily to our elite group of speakers. Want to be part of that group? Sign up below!
At The Inbounder in Madrid, Bas van den Beld spoke to Marcus Tandler about his experiences as a speaker and any tips he has for other (new) speakers).
We discussed several topics: from Google to Slidestorms (301 slides in 30 minutes!), rehearsing, anxiety, tactics and much more!
In the past few weeks, you have seen parts of the interview with Purna Virji being published on our YouTube channel and through our social channels. Today, you can watch the entire interview with Purna!
Public speaking for some speakers seems to be easy. They look confident on stage. They have a great story and a lot of knowledge. It seems they have no problem being on stage. Speaking for them seems to come naturally.
Often appearances are deceiving. These speakers work hard to get a presence on stage that feels so natural. And they too get nervous.
As a speaker, it is great to learn from other experienced speakers. To learn how they handle nerves. To learn how they first got on stage. In a series of interviews, we talk to these experienced speakers. To get insights from them that help you, as someone who wants to be a better speaker.
In this series, we spoke to Purna Virji (Bing), Marcus Tandler (Ryte), Cindy Krum (Mobilemoxie) and Melanie Deziel (consultant, former NYT).
In the interview with Purna, we talked about a lot of different things related to public speaking.
Purna has been speaking in public since early 2012. She still loves being on stage. Actually, the more she does it, the more she loves it!
Purna spends a lot of time preparing for a presentation. Including design and everything around a presentation, she spends about 100 hours preparing for a one-hour presentation!
She will start by thinking about which issues the audience is facing. What can she give them which is of most help? The key thing is, how can she add the most value. She will then go and do research about what is available and what is out there.
Her next step is to create an outline in Word. She will fill that in, almost like she is writing an article. In the end, she will convert it to Powerpoint.
Purna rehearses a lot for a presentation. She likes to get in at least three rehearsals for a talk. She finds that helps to get the talk to stick in her head and to know the flow.
Purna finds that if she hasn't rehearsed enough, she will stumble and she will find herself say "uhm" too much. Rehearsal makes that her talks sound better!
Purna has an interesting approach to rehearsing. She doesn't rehearse in front of a mirror. She rehearses to the wall. After all, the wall is a captive audience and never has a bad thing to say! She practices on her own, in for example her hotel room or her office.
The first rehearsal she does out loud. She then can adjust content and flow. And she knows how her time is! Purna can than adjust her slides accordingly.
Why Purna wanted to go into public speaking in the first place, is because she found it to be absolutely terrifying! She thought she would 'die' when she would get on stage. She hated it more than bugs or spiders. She wanted to conquer that fear.
For the first two or three years, she was still terrified. But the more she did it, the fear goes away.
Purna believes the fear isn't a bad thing. The fear comes from caring how the audience perceives the talk and how they get value. Which is good.
To get rid of the nerves, she does things like deep breathing. She tries to change the nerves into excitement. She feels much more comfortable.
Purna's advice for speakers who are just starting is to 'just do it!' If you give yourself time to think about it, you give yourself time to talk yourself out of it. If you feel there is something you have had a success in. If you have something you are proud of, know that you have value to add! Just go ahead and pitch!
Purna wants you to just go ahead and do it. The more diverse voices there are in this industry, the more the industry as a whole will benefit.
Want more advice from experience speakers? Subscribe to our YouTube channel to find more!
People have a tendency to compare. They compare products. They compare services. They compare people. And yes, they compare speakers. This is why at a conference, you will often hear the question "which speaker did you like most today?". Heck, I've asked it quite a few times myself.
I'm not saying this question is wrong. But there is something about this question that you should know: it is misleading.
Why? Because it indicates that all speakers should be judged equally. Where they don't.
Each speaker is different.
One speaker could be more of a storyteller, while the other is more about the facts. Or one speaker is doing a trend overview, where the other is trying to teach us specifically about a topic.
Someone in the audience is likely to be there for one or two of these reasons. Not all of them. So if you are hoping to learn details, you will find the storyteller less interesting. Or vice versa.
A lot of speakers compare themselves to others. And here the same problem appears. It is misleading because of the different intents of the speakers.
When you are speaking at a conference, do yourself a favor and don't compare yourself to others. Compare yourself to… yourself. Do a better job than last time. You'll be a better speaker for it!
This post is part of our email series.
How often do you say the word "uhm" or "um" when you talk? Probably a lot. Because many people do. These words are called "filler words". But how can you fix this?
When you use filler words, you are thinking out loud. And that's where the solution to stop saying "uhm" lies.
Bas van den Beld explains
Full transcript:
Hey how you doing? "Uhhmm", I want to talk to you about something that "uhhm". Is something that "uhm" annoys "uh" a lot of people. When "uhh" you are on stage and "uhh" keep saying "uhhh" like I just did.
Now I know I exaggerate a little bit and I know that I even do that sometimes on stage. That I still say "uhm".
That's a moment where you're thinking about "what did I want to say again?" You're trying to grab your thoughts together. And because you don't want people to think that you've lost whatever you're talking about, because you're not (lost).
That's why you say "Uhhm". Because you don't want that awkward silence. To be honest, the awkward silence, isn't bad at all. Every time you think you want to say "uh", just pause. Don't say anything.
It will sound less weird than you actually think. Because in your head it might sound like a long silence, where actually, for the audience, it's a silence they kind of appreciate. Because if you take a short break, they can understand what you just said. So don't worry about the "Uhms" too much. Just say nothing.
Have you ever wondered why you are nervous? If you want to handle nerves, you should first understand why you are. After that, you can handle them better! In this week's tip, Bas van den Beld talks about where nerves come from.
Be sure to sign up for the speaking tips (below or here) to get a free unique tip in your inbox every week!
Want more tips like these? Sign up below for our free weekly tips and learn from behind your screen! Want more personalised tips? Check out our training options.


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