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Andrew Rau, patrol sergeant with Hood River Police Department, did not plan to go into law enforcement. But, with 22 years of service, he's the senior-most member of the department, having been hired in July 1991. He's spent nearly his entire career in law enforcement in Hood River, and here he plans to stay.
Rau is originally from Shelton, Wash. ("known as Christmas Town, USA, for shipping masses of fresh Christmas trees and wreaths around the world," he added), graduating from the town's high school. While he has lived in multiple places over the years, he's chosen to stay in Hood River because of his daughter, Tricia.
Rau's father worked for the Forest Service as a silviculturist (planting and growing trees), often transferring between national forests. As a result, he moved around a lot while growing up.
"I made the commitment to our daughter, that she'd have a hometown and grow up in one place because I didn't get to," he said.
Rau held numerous jobs before applying for a position on the Hood River Police Department, most of them Forest Service-related. He spent summers working for the Forest Service, sometimes being sent to fires "like everyone in the Forest Service." He was a member of an engine crew for the Mt. Hood National Forest in addition to his other duties.
He also worked as a cook at the Alderbrook Inn and Resort on the Hood Canal in Union, Wash., and for the Washington Department of Ecology as a crew supervisor, primarily on the Hood Canal Ranger District in the Olympic National Forest.
He spent some time in Canby, Ore., working as the assistant manager at IFA Nurseries Inc., a seedling nursery growing trees for reforestation. And that was when he met his wife, Crystal — with help from his matchmaking grandmother.
"Grandma had a beauty shop, and she used to do my wife's mother's hair and my wife's hair," said Rau. Although he had left his position at the nursery, "Grandma got to talking to Crystal and found out she was single," he said. A set-up soon followed. "The first time I met her she had rollers in her hair."
It was through the Forest Service that Rau got his start in law enforcement. From there, he applied to both the Oregon State Police and the Hood River Police Department. Hood River was the first to respond. With a child on the way, "I was happy to have a job with benefits," he said. And so, in 1991, he and Crystal moved to Hood River.
Rau began his career with the Hood River Police Department as a patrol officer. Other responsibilities in his tenure have included gang enforcement officer, firearms and use of force instructor.
As patrol sergeant, Rau enforces traffic and criminal statutes and fields citizen complaints in regards to criminal or driving issues they witness. He handles internal complaints and supervises patrol staff. He is one of three on-duty supervisors in the "off hours," as he generally works nights, weekends and swing shifts. He also oversees department training.
"I'm charged with making sure guys are getting the required training through the Department of Public Safety Standards and Training because they have to maintain their certificates," he explained.
For an officer, training never ends. All officers must have 84 hours of general police training every three years, with 24 hours dedicated to use of force and defensive tactics training. For those with supervisory certificates — like Rau — an additional 24 hours are dedicated to leadership training.
Rau has his police supervisory certificate and is eligible for his mid-management certificate through DPSST.
Rau has attended Columbia Gorge Community College, Chemeketa Community College, Clackamas Community College and Portland State, as well as the Police Academy in Monmouth. Sometimes, however, Rau's training has been interrupted.
In 2008, he was attending the International Public Safety Leadership and Ethics Institute at the Police Academy in Salem — a training program held over the course of a year — when Crystal contracted bacterial meningitis and ended up at OHSU (she was in a coma for seven days and in recovery for a couple of months afterwards). Training took a backseat to caring for Crystal.
"It was important to take care of her first," he said, adding that he was able to go back and finish the course at a later date.
Rau likes to talk about the police department's role in the community, although it's harder to get him to talk about his own accomplishments. The police department works with the warming shelter and has a good working relationship with many area service organizations.
Officers also work with driver education students at the high school, and spend time with children at May Street Elementary at lunch time throughout the school year; "although I'm not as involved in that because people aren't around as much when I'm awake," he explained.
For his part, he's fixed many flat tires while on patrol, and has even mowed a few lawns for elderly citizens. One of his favorite stories takes place right after the seat belt law first went into effect and people weren't used to wearing them yet, he said.
He stopped a gentleman and his wife, both of whom were not wearing seat belts, and issued them citations. Within the month, they were involved in a vehicle crash that flipped their car over — and they would have been killed had it not been for the fact they were wearing seat belts.
"When I got on scene, she hugged me and thanked me" for issuing the citation, he said, "because she wouldn't have been wearing her seat belt otherwise."
Rau has three and a half years until retirement, and he plans to spend that time in Hood River. He enjoys the valley's close proximity to recreational activities, as well as its nearness to Portland.
His wife and daughter have roots here, too. Crystal works at a local body shop as an office manager, and Tricia has just been hired at the Port of Hood River and works full-time in the office. She's working on a degree in agriculture with a minor in business from Eastern Oregon University, although, with her new position, she's put that on hold.
"Her intention is to finish her degree," Rau said. "She's developing her career sense. I'm very proud of her."
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If it helps anyone assess my skill level, for reference my best lap times at Mosport are at the 1:52 mark. 9 out of 10 laps I can do a consistent 1:54 to 1:55 traffic permitting. Once out of a 15 lap session last week I hit 1:52. Note that I hardly ever banzai all the way up the back straight. The norm for me is to start lifting as I approach the bridge after turn 7 - so I arrive at turn 8 around 160 to 170km/h and barely need a stab of the brakes. Flat out over the hill brings the car to 8 at around 185 to 190 (It's hard to look down at the speedo on the approach to 8!)
So I don't think I'm at the right stage for adjustable stuff. Would not even know what was the correct adjustment for myself. I don't think I can adjust the settings better than a tried and tested set-up such as SpecE30 or other forms of club racing. But tell me more - how easy is it to switch from track to street settings? Does it take as long as changing wheels?
The Jstock setup from Turner sounds very tempting. But I do still like to drive my car on the street during summer … so probably not ideal for me. But close. For example I hate the nibbling sensation of driving r-compound tires on the street. You have to constantly apply steering inputs to keep the car straight! I love the feeling of comfort that returns when I put the street tires back on just before leaving the track. It's not my only street car, but on a nice summer day, when I don't have to go into the city, it's the street car I almost always choose.
So I'm leaning toward the Spec E30 settings - but probably no sway bar changes right away. H&R Race springs and Bilstein Sports.
Rear Subframe Bushings: Race or Stock? Does anyone have experience of changing to the $400 Group N bushings here: http://www.turnermotorsport.com/p-36...-e30-pair.aspx
The Diff Mount Bushing - should I replace with stock or the "Delrin" near-solid stuff discussed here: http://www.turnermotorsport.com/p-10...-race-e30.aspx
My mechanic has discussed moving the battery forward from its stock location. Ireland Engineering used to offer a rear strut brace with in integrated battery box. Has anyone seen anything like this offered anywhere?
As for budget, since I'm still learning about what the candidate solutions are, I can't really fix the budget because in doing so I might end up not considering good solutions. So - without meaning to sound douchey - let's worry about the budget after we figure out the "best" solution for me in my driving situation.


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Back In Time is a simple backup tool for Linux inspired from "flyback
project" and "TimeVault". The backup is done by taking snapshots of a
specified set of directories.
All you have to do is configure:
* Where to save snapshot
* What directories to backup
* When backup should be done (manual, every hour, every day,
every week, every month)
Launch the GUI with backintime-kde4 or from the system menu.
Maintained by: Pierre Cazenave
Keywords: backup,incremental,time machine,rsync,backup gui
ChangeLog: backintime
Download SlackBuild:
backintime.tar.gz.asc (FAQ)
(the SlackBuild does not include the source)
|Individual Files:
| backintime.SlackBuild
| backintime.info
| doinst.sh
| slack-desc
© 2006-2018 SlackBuilds.org Project. All rights reserved.
Slackware® is a registered trademark of Patrick Volkerding
Linux® is a registered trademark of Linus Torvalds
Web Design by WebSight Designs | Managed Hosting by OnyxLight Communications


text:
There must be something in the water, since all shaggy-haired Spaniards seem to have a preternatural ability to find an open teammate without having to actually see them. A cutting Gasol drew both his man and Andrew Bynum's, and a nifty little over-the-shoulder dump to Bynum was pretty and pretty effective.
Because Bynum was fouled, this was not one of Gasol's 10 assists. It seems like Pau's been playing with his back to the basket more in recent games, something of the Pau of old, but it's not enough. The Lakers lost their third straight, and fell a game back of the Clippers in the Pacific. Roy Hibbert took over down the stretch after breaking his nose on Kobe Bryant's elbow, and he said afterward he "couldn't get it fixed up because they didn't have a doctor here to put it back in place." If you can't find a facial reconstructive surgeon at a Lakers game, you're just not looking hard enough.


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A Leavenworth woman died today after she became entangled in downed power lines at the scene of a car accident, a police spokesman said.
A Leavenworth woman died today after she became entangled in downed power lines at the scene of a car accident, a police spokesman said.
The 26-year-old woman was taken to the hospital and later died. Her name has not yet been released.
Two children who were in the vehicle also were taken to the hospital to be checked out, according to Leavenworth Police Chief Pat Kitchens.
The accident occurred at 11:24 a.m. today at Seventh and Olive streets.
Witnesses indicated a 2005 Chevrolet Malibu had been traveling north on Seventh Street when it went off the road, striking a utility pole. The crash broke the pole, Kitchens said.
The driver got out of the vehicle and became entangled in the lines. Witnesses indicated there was arcing electricity and the sound of an explosion.
Someone who was at the scene removed the lines from the woman before emergency personnel arrived.
Kitchens said police believe the woman had stepped out of the vehicle in an attempt to get the passengers, a 3-year-old boy and infant girl, out of the car. The children are related to the driver.
Kitchens said an autopsy has been ordered to determine the official cause of the woman's death.
The chief said officers have not yet determined what caused the vehicle to veer off the road.


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July 21, 1926 - January 4, 2013
Middletown, NY
James Albert Smith, a retired foreman for Conrail, died on Friday, January 4, 2013 at Middletown Park Rehabilitation Center. He was 86.
The son of the late Herbert and Novella Dickson Smith, he was born on July 21, 1926 in Paterson, NJ. James proudly served his country in U.S. Navy during the Korean War. He married Rose Smith, who survives him at home.
James is also survived by his sons, Bruce James Smith, Bishop Robert Albert Smith and his wife, Pamela and stepdaughters, Jacqueline Zoldan and Donna L. Smith; six grandchildren: Bruce James Smith, Jr, Keenyha Smith, Teyonka Poteat, Nyesha McCauley, Nyneeka Norbury and Robert A. Smith, Jr.; one sister, Jeanette Smith; ten great-grandchildren and many nieces and nephews.
Cremation will be private. A Memorial service will be announced at a later date.
Arrangements are under the direction of Applebee-McPhillips Funeral Home, Inc.


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|Topic Review (Newest First)
|Avaire Archive
RE: Installation over tile
Author: thomas owens
Date: 12/13/2007 12:13 am EDT
can you tile over seramic tile
|Avaire Archive
RE: Installation over tile
Author: Jonathan
Date: 3/16/2007 11:13 pm EDT
It really depends upon two things:
1) How flat the current tile installation is.
2) Is the current tile well-adhered.
We have installed Avaire over existing tile, and marble floors successfully. If you have any high corners/edges, you may need to chip/grind them off (of course, this does ruin the original floor). Or if you have major low spots, you may need to use a leveling compound.
The best way to check is to place the Avaire tiles on the floor in different positions. If you have any high spots that result in "teetering", you'll need to bring those high spots down.
If you have loose tile, you'll want to remove and fill with a leveling compound.
You'll want to ensure you don't have height issues - the Avaire tile is slightly under 5/8" thick. While this is thinner than a typical tile/underlayment combination, as a new layer above existing tile, you might need to trim door bottoms, or do height transitions to other floors.
If you want to send pictures of your current tile situation, we can try to advise from the pics.
|Avaire Archive
Installation over tile
Author: Kevin
Date: 3/16/2007 9:15 pm EDT
I want to install the product in a bathroom that is currently tiled. Do I need to rip the tile out or can I simply install directly over the existing tile?
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Michael Vick today admitted that if he had not been caught by the police, he would still be dogfighting to this day.
So who got the quotes out of Vick, was it a reporter or trained journalist?
No, it was a student at Juniata Park Academy that managed to eek the revelation out of the four time pro bowler.
The Philadelphia Eagle spoke candidly about his experiences at the school. In a video on NBC Philadelphia, the quarterback says, when questioned:
"Honestly, because i said we gonna be open and honest, and we gonna have open dialogue and tell the truth, that yeah i probably would still be doing it (the dogfighting). It was significant for me to get caught, to have spent 18 months in prison behind me, for me to stop."
"i got caught, went through what i went through... so kids like you don't have to get through what i did."
What Vick did was completely inexcusable and vile, but he has taken his punishment and is voluntarily going through communities to warn about the horrors and make his peace with society.


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- Associated Press
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High Acuity Nursing
Prentice-Hall, 2001 - Medical - 1042 pages
A supplement for a variety of junior/senior-level courses in critical care nursing courses and others throughout the nursing curriculum, this text is written by practising nurses in acute care, and should provide students with a basic understanding of complex patients.
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Caring for the Critically 111 Patient Patient Family and Nursing Considerations
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Expectations always are high.
A half-decade of outstanding records, league titles and NCAA Tournament appearances have seen to that.
Which is why a 1-5 start by the Fort Lewis College womens basketball team is double-take worthy. After all, the Skyhawks havent lost more than five games in an entire season since the 2006-07 campaign.
Since then, its been five consecutive seasons of 26 or more wins, each ending with an NCAA Tournament berth.
But in that span, FLC hasnt endured both the loss of its head coach and four of its top five scorers in the same offseason like this team has, only to open the season against six teams with a combined 24-11 record, all away from home.
Mark Kellogg, the architect of those five consecutive tournament teams, left for Northwest Missouri State this offseason, while Dana Schreibvogel, Jamie Simmons, Mary Rose Paiz, Jenna Santistevan and Stephanie Beeman all graduated, leaving sizeable holes in the frontcourt.
But the new head coach, Jason Flores, isnt making excuses. While remaining optimistic about his teams prospects, hes aware changes need to be made in a hurry if the Skyhawks want to get back to their usual lofty perch.
FLC will host Adams State at 5:30 p.m. today at Whalen Gym.
I think weve all been frustrated to a point. The good part is there are things we have to get better at, and they know what those things are, Flores said. Until you get to that point where you actually get better as a team to those points, its almost like you cant be frustrated until you play better.
After all, the cupboard isnt devoid of talent. The loss of so much post experience has FLC running a four-guard lineup, and those guards know their way around the basketball court.
Katerina Garcia returns at the point alongside fellow returning starter Ashley Kuchar. Alex Easterbrook, typically accustomed to handling point guard duties herself, now is running alongside Garcia in the starting lineup, with gunner Erika Richards, second on the team in scoring a year ago, shooting into the starting lineup as well.
Getting used to a different attack has taken a bit of time, but Easterbrook feels its just a matter of patience.
Its a lot of girls trying to get experience, kind of, and I feel like its just a matter of time, she said. And once we mesh with the new system, I mean, were on track to.
Christie Groh goes from being at the end of a very long line for playing time in the frontcourt right to the front after appearing in just 20 of 31 games a season ago. Shes acquitted herself well thus far, averaging 11 points and eight rebounds per game in a vastly expanded role, and Flores is hoping to get back to pounding the paint after FLC got a bit 3-happy in recent losses.
The perimiter kids that we have, they want to shoot 3s. Theyre spot up 3-point shooters, and thats their comfort zone, Flores said. Trying to not have to live off of that has been a challenge, but thats something that weve worked on this week, and we have in the past.
The bench, however, is paper thin on experience, and getting acclimated in a hurry will be crucial if the Skyhawks hope to make a run in the Rocky Mountain Athletic Conference.
Guard Erin Curry played 81 minutes in 16 games last year, making her the most experienced player on the FLC bench, with Kaile Magazzeni close behind with 76. The rest of the reserves didnt play last year or are true freshmen. With so little collegiate game experience, its taken time to define roles.
I believe were still working on our roles. Were still trying to figure out what our roles are, and I think were starting to get there, said Garcia, a Durango High School alumna.
Once we figure that out, and it clicks together, and we mesh well together, then yes, things are going to start going in the opposite direction.
Finally playing at home should be a boost. But theres always the worry that the longer this losing streak lasts five games and counting at present that players may press and try to do too much to stop the slide.
Easterbrook said she thinks the team can avoid that pitfall and stay cohesive. If shes right, the Skyhawks have a shot at a turnaround.
I think weve seen the negative affects of trying to do too much personally. ... As long as we stick together as a team, I think we realize thats how were going to win, Easterbrook said.


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Kolkata: Giving an insight into how and why hospital-borne infections spread, scientists at the Indian Institute of Chemical Biology here have said bacteria play hide and seek with the human body`s defence cells by surrounding themselves with sugar molecules to fool cells.
Researchers led by scientist Chitra Mandal have unravelled the sinister mechanism by which the bacteria that goes by the name of Pseudomonas aeruginosa, responsible for hospital-borne infections, invades the human body, eludes the neutrophils (immune cells responsible for defence) and establishes infection.
Pseudomonas aeruginosa is a rod shaped, airborne disease-causing bacterium, a pathogen commonly found in patients with low immunity and in patients who have been hospitalised.
Besides hospital-borne infections like pneumonia, Pseudomonas aeruginosa is also responsible for urinary tract infections (UTIs), respiratory infections and other afflictions.
These infections can lead to complications and even death.
"Be it burns, wounds, you name it, this bug is present," Mandal, head of the Cancer Biology and Inflammatory Disorder Division, Council of Scientific & Industrial Research (CSIR)-Indian Institute of Chemical Biology, told IANS.
Neutrophils, which form the first line of defence, are the most abundant class of white blood cells that help the body to fight infection.
They protect the body against invading pathogens like bacteria and parasites and remove wastes, foreign substances and other cells in a process where they eat or engulf these particles.
According to the study published in the Journal of Leukocyte Biology in 2012, as part of the evasive tactics used by the bacterium, it first picks up specific sugar molecules called sialic acid (sias) from its environment (the human body in this case) and surrounds itself with it.
Highlighting the importance of the research, microbiologist Nemai Bhattacharya of the School of Tropical Medicine told IANS: "These bacteria are difficult to deal with because of their capability to resist common antibiotics. They have been found to grow in antiseptic solutions as well. Studies such as the one done by the scientists provide valuable insights into the bacterium`s activities."


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Roger Yankton Sr. withdraws lawsuit against restraining order
GRAND FORKS, N.D. (AP) — Ousted Spirit Lake Chairman Roger Yankton Sr. has withdrawn his lawsuit in U.S. District Court seeking relief from a restraining order that had been issued against him by the Spirit Lake Tribal Court.
The Grand Forks Herald reports that the tribal court lifted the restraining order after the Northern Plains Intertribal Court of Appeals in Aberdeen, S.D., sided with Yankton opponents and affirmed results of a July recall election that removed Yankton from office.
Yankton had alleged the Aug. 6 restraining order had made him a virtual prisoner on the reservation and prevented him from performing his duties as chairman.
Leander "Russ" McDonald was elected chairman following Yankton's recall. Yankton and McDonald have been embroiled in a dispute over who is the North Dakota tribe's rightful leader.
McDonald and other members of the Spirit Lake Tribal Council also had asked the federal court to dismiss Yankton's suit in part because the court lacked jurisdiction in a sovereign tribal matter.
Yankton's opponents have alleged widespread corruption and mismanagement during Yankton's administration. They also have faulted him for allowing a culture of child abuse and child sexual abuse to worsen on the reservation.
The U.S. Bureau of Indian Affairs stepped in last October to bolster and oversee the child protection system.
Yankton defended his stewardship of the Spirit Lake Tribe and denied allegations made against him by opponents.
"I didn't do anything improper or mismanage anything," he said. "I didn't take millions or fix up my house (with tribal funds) or anything."


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Boy I'd love to know the specifics of licensing, and how this all goes about. Hasbro's worked with Disney before of course, but not on this apparantly, yet it's totally compatible with Hasbro figures, falls under the LFL umbrella... That's some odd twists and turns in the action figure licensing/lfl licensing world. Especially since Hasbro's sort of known for being protective.
I have no doubt that when we're able to get our hands on it, somewhere on the box will be the Hasbro logo.
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Playing a role
DayZ is in alpha right now, and each patch presents new challenges and obstacles for the development team and players alike. Those already in the north since the last major patch, 1.7, came into the world during a time when players started with a pistol instead of a flashlight, back before hatchets were melee weapons. Some, like Dr. Wasteland and myself, started back before wood could be harvested and burned to cook meat. The game development itself has forged a narrative, developing from a home-brew variant on a highly successful military simulation and a cockamamie scheme to teach real soldiers the consequences of their actions in the field, into a full-fledged PC gaming phenomenon. All the while, individual players have been telling their own stories, building communities out there in the woods.
Some dark things have happened out there, but some players try to pull the game back into the light. The end game for Dr. Wasteland is something brighter, something more emergent: players working together, creating memories with and for each other.
"One of the things I love about DayZ, maybe because I'm an actor, it's the story that comes out of the game," he says. "I have a story that I tell new players. I shot at someone from a farmhouse, and they shot back and they killed me, but they came over and looked me right in the eyes until I died. They shared that moment with me. If I'm role playing my character, I'm glad someone was with them in their last moment. Someone was right there with them."
"I think one of the things we can do better, we can role play more. Can each of us [on the White List] have more personality? Can we give them not just medical help, [but] give them an experience? They get to tell their friends, not only did they come and help me out, but they gave me a real thing, a story to bring back to my friends. I think we can do better. That's my goal... generating a story and not just a service."
Just as we wrap up our conversation, a massive explosion rips through the air to the east, down the hill between Kumyrna and Staroye. We both swivel around, and Doc switches to his night vision rangefinder to scan farther out into the night. It could have been someone crashing their car, a grenade intended to pull zombies away from a loot spawn, or something more sinister.
"I don't hear any gunfire. We should probably get out of here," I say, and he agrees. We say our goodbyes, wish each other luck, and lay down in the brush to log out.
Back to the coast
I die seven days later while crawling up a hill not far from Kumyrna, trying to outflank a nest of snipers that had just killed my traveling companion. I never even saw them, just the smoke from their rifles puffing from the scrub grass a few meters in front of me.
My fourth life starts when I awake on the beach near the port city of Chernogorsk. I'm armed only with a flashlight—which is to say that I am unarmed—and sitting just a few hundred meters west of the largest, most dangerous city in all of Chernarus. I duck down below a line of rocks, the sound of the surf rushing in my ears; it's been nearly a month since I last heard it.
I set out at a crouching run into the city, towards a marketplace that I know is the only place within kilometers where I can reliably find matches. I'll need them to start a fire, which is the best way to stay warm and to cook meat. If I'm not very fast and very lucky I could be starting my fifth life in a matter of minutes.
If I make it north again, I will be more careful. Perhaps I will bring more support when I'm out scavenging, or maybe I will try to use a few well-placed smoke grenades to cover my movement when I come under fire. If all else fails, I know that I can call on the services of Dr. Wasteland, M.D. and the other medics on his White List. And at least I'll have a good story to tell when it's all over.


text:
Series 25293
South Sanpete County School District (Utah) Publications
Dates: 1964-
These records are housed in the Utah State Archives' permanent storage room.
Scope and Content
These are pamphlets, leaflets, studies, proposals and similar material printed by or for the South Sanpete school district or any of its departments, programs or schools, and made available to the public, or the last manuscript report if not published. Holdings include "Group Size as a Factor in the Rate of Progress of Remedial Reading Classes" (1964-65)
Chronological by year
Access Restrictions
This series is classified as Public.
Preferred Citation
Cite the Utah State Archives and Records Service, the creating agency name, the series title, and the series number.
Indexing Terms
Page Last Updated October 18, 2012.


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S'water squads swept at Merkel
Sweetwater High School's basketball teams made the short trip to Merkel on Tuesday and lost both ends of their doubleheader.Merkel girls 55, Sweetwater girls 19Merkel, ranked No. 1 in Class 2A, defeated Sweet-water (7-6) for the second time in five days. The Lady Badgers won 47-33 when the teams met last Friday at Ballinger's three-day tour-nament in a game Sweetwa-ter led at halftime. But it was never a contest this time as Merkel (14-0) led 14-4, 31-8 and 45-12 at the breaks.Kendra Crosson had nine points for Sweetwater while Janell Walker scored three, Kelsi Crosson and Kathleen Campbell two and Kayla Chowning, Hayley Brown-low and Taylor McPherson one. The Lady Mustangs play Coahoma in their first game of Stanton's three-day tournament at 3 p.m. on Thursday when they return to action.Merkel boys 71, Sweetwater boys 58The Merkel boys pulled away late to defeat Sweet-water (2-4) in the nightcap of the doubleheader. The Badgers led just 50-46 at the end of three quarters.Dylan Bennett scored 14 points to pace Sweetwater, while Michael Hunt and Isaiah McGee contributed 12 apiece. Also scoring were Rhett Torres with nine points, Quentin Wetsel with six and Trey Taylor with five.Sweetwater will take on Sands at 1:30 p.m. on Thurs-day in its first game of the three-day Stanton boys basketball tournament.


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Saturday, April 30, 2005
Birthday Cards for Criminals
In the UK, police are sending repeat offenders birthday cards, with rhymes urging reforms. According to the Scotsman, here are two rehabilitative verses: "Another year, have you changed your life? You know that crime brings trouble and strife. Now it's up to you, we can assist. Let's cross your name off our list." "On your birthday we wish you well. We would hate to see you in a cell. Time to change, we can assist. Let's cross your name off our list." With writing of this quality, it is hard to see how these reform efforts could possibly fail. [Jack Chin]
April 30, 2005 in International | Permalink | TrackBack (0)
MA Gov Proposes "Perfect" Capital Punishment System
Story here. [Jack Chin]
April 30, 2005 in Capital Punishment | Permalink | TrackBack (0)
Limbaugh Loses Search Appeal
By a 4-3 vote of the Florida Supreme Court, review of the District Court of Appeals decision (here) was denied. Story here. [Jack Chin]
April 30, 2005 in News | Permalink | TrackBack (0)
CrimProf Blog Spotlight: University of Arizona's Jack Chin
This week the CrimProf Blog spotlights co-editor Jack Chin of The University of Arizona College of Law. Gabriel (Jack) Chin earned his JD from Michigan Law School, where he graduated cum laude and was named a S.K. Yee Merit Scholar. Following his time at Ann Arbor, he headed to Colorado where he clerked a year for U.S. District Judge Richard Matsch. After a year in the West, Chin made his way back to the East Coast where he worked as an associate at Skadden, Arps, Slate, Meagher & Flom in New York City and Boston, followed by the Legal Aid Society of New York.
After six busy years of practice, the academic in Chin called him to Yale Law School where he earned his Masters of Law and an Editor of the Yale Law & Policy Review. In 1995, he began his first academic position as an Assistant Professor at the Western New England College of Law; during his remaining two years as a professor at Western New England, he also worked as the Special Assistant District Attorney in Springfield and Cambridge, MA. After making his mark in the East, Chin moved to Cincinnati, where he stayed from 1998 to 2003 and kept plenty busy. He worked as Special Assistant Prosecuting Attorney for Hamilton County and taught at the University of Cincinnati College of Law, where he eventually was named Interim Associate Dean and founded the Urban Justice Institute (now the Lois and Richard Rosenthal Institute for Justice/Ohio Innocence Project directed by co-blogger Mark Godsey). Currently, Chin is the Chester H. Smith Professor of Law and Professor of Public Administration and Policy at the University of Arizona. In addition to co-editing this blog, Chin is Co-Director of the Law, Criminal Justice & Security Program, and maintains the TeachLaw website of resources for new or aspiring law professors.
Chin has authored numerous books and articles. (There's a reason why he was listed in the 50 Most Cited Faculty Who Entered Teaching Since 1992.) For a complete list of his publications, click here, and for links to 11 of his articles, click here.
In addition to his academic work, Jack has fronted several important public interest initiatives. For example, during his tenure in Cincinnati he and his students convinced the Ohio General Assembly to ratify the 14th Amendment to the U.S. Constitution (report here), as well as to remove racial slurs still on the books. Currently, he and his students are fighting to remove Jim Crow laws across the Southern States that have been unenforced in recent years but never removed from the statute books; Georgia, Missouri and Louisiana have passed statutes in response. For this work he was named "One of the 25 Most Notable Asians in America" in 2001.
April 30, 2005 in Weekly CrimProf Spotlight | Permalink | TrackBack (0)
Police Lock Down School Over Giant Burrito
From MSNBC.com: "A call about a possible weapon at a middle school prompted police to put armed officers on rooftops, close nearby streets and lock down the school. All over a giant burrito. Someone called authorities Thursday after seeing a boy carrying something long and wrapped into Marshall Junior High. The drama ended two hours later when the suspicious item was identified as a 30-inch burrito filled with steak, guacamole, lettuce, salsa and jalapeños and wrapped inside tin foil and a white T-shirt." Story . . . [Mark Godsey]
April 30, 2005 in News | Permalink | TrackBack (0)
Money Finders Accused of Theft
Two Massachusetts men who were all over the media after claiming to have found $100k in buried treasure were charged with stealing that money from a barn where they were working as laborers. Story here. I hope they have a good lawyer; there is some law saying that a finder of "treasure trove" even on someone else's property, gets to keep it. "An owner of real estate is considered to be in constructive possession of property found "embedded in the earth," which may include such items as valuable earthenware and gold-bearing quartz, and property that has been "mislaid," which its owner intentionally put where he could resort to it but has forgotten the place. However, a landowner is said not to be in constructive possession of "treasure trove," which has been defined as gold, silver, bullion, or those metals' paper representatives, concealed for safekeeping, possessory rights to which exist in the finder." 61 A.L.R.4th 1180 [Jack Chin]
April 30, 2005 in Criminal Law, News | Permalink | TrackBack (0)
Friday, April 29, 2005
Exonerated Convict Sues over Coerced Confession
A Chicagoan cleared by DNA of a rape conviction after serving 11 years is suing the police, claiming that his confession was coerced. Story here. Meanwhile, here's an article about a St. Louis rape for which a defendant served 18 years; in spite of a DNA exoneration, the victim and her family still insist that the right person was convicted. [Jack Chin]
April 29, 2005 in Exoneration Innocence Accuracy | Permalink | TrackBack (0)
Wiretaps Soared By 19% Last Year; All 1,710 Applications Approved By Judges
State and federal prosecutors applied for 1,710 wire taps last year, a dramatic increase over prior years. Wiretap applications are similar to search warrants, and require a demonstration of probable cause that incriminating conversations will be recorded. Every single wiretap application submitted to a judge last year in this country was approved. Every single one? When I was a federal prosecutor, some judges would approve a wiretap application after a quick skim-read, as they can be lengthy and time-consuming. One federal judge, who shall remain nameless, looked at the size of the application and asked me, "Is there probable cause here?" When I said yes, he started to sign it without reading a word. I had to respectfully ask him to read it. But most judges really busted my chops on the probable cause issue. All 1,710 applications approved? Have our judges become rubber stamps after 9/11? Story . . . [Mark Godsey]
April 29, 2005 in Search and Seizure | Permalink | TrackBack (3)
Sudafed Sales Restricted To Hinder Meth Labs
From MSNBC.com: "Last year, the Oklahoma legislature enacted a bill that limits the sale of cold and allergy medicine, pseudoephedrine, a key component in "cooking" the drug. The law requires the ingredient to be sold behind the pharmacy counter and customers have to show identification and are limited on the amount they are allowed to buy." Other states are following suit, and Walmart and Target are imposing their own internal restrictions to prevent this type of conduct. Story . . . [Mark Godsey]
April 29, 2005 in Drugs | Permalink | TrackBack (0)
New Article Spotlight: Fordham's Ian Weinstein
Fordham CrimProf Ian Weinstein has posted The Revenge of Mullaney v. Wilbur: U.S. v. Booker and The Reassertion of Judicial Limits on Legislative Power to Define Crimes on SSRN. Here's the abstract:
This article offers a historically
grounded account of the twists and turns in the Supreme Court's
sentencing jurisprudence from the end of World War II to the Court's
stunning rejection of the Federal Sentencing Guidelines. The doctrinal
shifts that have roiled this area of the law can best be understood as
the Court's effort to respond to the changing political and social
landscape of crime in America. In the mid 1970's, legislative activity
in the criminal law was largely focused on Model Penal Code influenced
recodification. In that era, the Supreme Court took power from an
ascendant judiciary and gave it to legislators who did not seem
disposed to exercise their authority too broadly. By the late 1990's
the tide had shifted and the Court turned sentencing doctrine on its
head to take power over criminal law from legislative bodies inclined
to push the limits of their power and transfer it back to a newly
cautious judiciary. This article explores how that shift in power was
informed by changing social and political conditions and was
accomplished through doctrines regulating the Sixth Amendment right to
To obtain the paper, click here. [Mark Godsey]
April 29, 2005 in Scholarship | Permalink | TrackBack (0)
USC CrimProfs Media Darlings
USC CrimProfs Jean Rosenbluth and Michael Brennan have had a lot of local, national and international airtime recently about the Michael Jackson and Scott Peterson cases. Details here.
April 29, 2005 in CrimProfs | Permalink | TrackBack (0)
Thursday, April 28, 2005
Air Marshals Hiring
Story here. [Jack Chin]
April 28, 2005 in Law Enforcement | Permalink | TrackBack (0)
UK Considering Victim-Counsel for Serious Crimes
Tony Blair's Labor Party is considering appointing counsel to represent victims in serious criminal cases. The lawyers would be allowed to appear and argue during trial. [Jack Chin]
April 28, 2005 in International | Permalink | TrackBack (0)
Columbia CrimProf H. Richard Uviller (1929-2005)
We are saddened to announce that Columbia CrimProf H. Richard Uviller unfortunately passed away on April 19th at the age of 75. Columbia Law School's obiturary is here. [Mark Godsey]
April 28, 2005 in CrimProfs | Permalink | TrackBack (0)
Loyola Chicago's New CrimProf Hire
Loyola Chicago announced the hiring of John Bronsteen, who will start in the fall. The press release says: "Professor Bronsteen is currently a Bigelow Teaching Fellow and Lecturer at The University of Chicago Law School. He received his undergraduate degree in Government magna cum laude from Harvard, and his law degree from Yale, where he was the Senior Editor of the Yale Law Journal. He served as a law clerk for the Honorable Douglas Ginsburg, Chief Judge of the U.S. Court of Appeals for the D.C. Circuit, and then practiced for a year with Goldstein & Howe in Washington, DC. He will teach criminal law and procedure at Loyola, in addition to a seminar on class actions, a subject on which he has published two law review articles." [Mark Godsey]
April 28, 2005 in CrimProf Moves | Permalink | TrackBack (0)
Wisconsin's Innocence Project
Here's a link that discusses the recent success of the Innocence Project clinic at Wisconsin. They're getting a lot of national press as a result of their efforts. [Mark Godsey]
April 28, 2005 in Exoneration Innocence Accuracy | Permalink | TrackBack (0)
Fordham's New CrimProf Hires: Part II
Fordham recently hired two new CrimProfs to start in the fall. John Pfaff was previously spotlighted here. Here is the bio for Fordham's second hire, Youngjae Lee:
I was born in Seoul, Korea and grew up there until my family immigrated to the United States when I was fourteen. After spending my high school days in the Seattle area, I went to Swarthmore College, where I studied philosophy and economics. It was there, while studying philosophical controversies surrounding the concept of desert, that I first became interested in punishment.
After graduating from Swarthmore, I went back to Korea to study more philosophy at Seoul National University as a Fulbright Scholar. While I was in Korea, two ex-Presidents of South Korea were arrested and tried for treason, which further deepened my interest in the institution of punishment. There were various constitutional challenges against the prosecutions, and watching the legal process unfold also piqued my interest in Korean constitutional law and constitutional regulation of criminal procedure there.
I then returned here and attended Harvard Law School, and while I was a 2L, United States v. Bajakajian was decided, which was the first case in which a criminal fine was declared unconstitutional for being "excessive" under the Excessive Fines Clause of the Eighth Amendment. I wrote a student comment about the case, focusing on the concept of proportionality in punishment and revisiting the topic of desert.
After law school, I moved to Washington, D.C. and stayed there for a few years, first as a law clerk for Judge Judith Rogers on the D.C. Circuit, and later as a litigator at the Justice Department and at Jenner & Block.
Then I moved to New York to take up my current position as an Alexander Fellow at NYU School of Law. While here, I've pursued my academic interests in criminal law, criminal law theory, and comparative constitutional law in both my teaching and writing. I wrote two articles, "The Constitutional Right Against Excessive Punishment," 91 Virginia Law Review (forthcoming May 2005), and "Law, Politics, and Impeachment: The Impeachment of Roh Moo-hyun from a Comparative Constitutional Perspective," 53 American Journal of Comparative Law (forthcoming Spring 2005), and this semester I taught a seminar on criminal law theory, which I very much enjoyed.
I am very excited about teaching and joining the Fordham faculty. I will be teaching Criminal Law and Torts and will continue to write in the areas of criminal law, criminal law theory, and comparative constitutional law.
Send us info on your school's new CrimProf hires, and we'll introduce them to the profession. [Mark Godsey]
April 28, 2005 in CrimProf Moves | Permalink | TrackBack (0)
Wednesday, April 27, 2005
NY: iPod Crime Wave
NY Police report a wave of iPod thefts in the subways. Police advise using generic headphones rather than the distinctive white iPod earpieces. [Jack Chin]
April 27, 2005 in News | Permalink | TrackBack (1)
SCOTUS Decides Habeas Case Today
From BNA.com, U.S. Law Week: The Supreme Court decided the following criminal case today:
Pace v. DiGuglielmo, No. 03-9627 -- The one-year statute of limitations for filing a federal habeas corpus petition was not tolled while the petitioner awaited a state court's ruling on whether his late state post-conviction relief petition fell within a statutory exception excusing an untimely filing.
Decision here. [Mark Godsey]
April 27, 2005 in Supreme Court | Permalink | TrackBack (0)
Afghan Woman Stoned to Death for Adultery
Story here. [Jack Chin]
April 27, 2005 in International | Permalink | TrackBack (2)


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Jeff Davis School Employees To Get Bonus
Good news for people who work for the Jefferson Davis Parish School Board as they will be getting an one-time extra supplement payment for their work.
This week, the school board voted to give workers the pay supplement. Board President Donald Dees says the board will use $429,000 in line-item money from the state of Louisiana to give workers the money.
Teachers, librarians, counselors, principals and assistant principals are going to get a one-time payment of $712 on November 1.
The remaining $160,000 in state funding will remain in the budget, and a decision about what to do with those funds will be made at another time.
Dees adds that school board administrators and other professional employees will be getting a supplemental check that is equal to the certified personnel.


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Addiction Counselor
Sky Kershner, LPC, LCSW
KPCC Counseling: Take the Next Step
16 Leon Sullivan Way, Charleston, West Virginia 25301 | 304-346-9689 (Our office manager is Lynda)
KPCC therapist Jack Stringfellow is a certified International Addictions Specialist. He is especially skilled (and is a sought after trainer) in the area of Motivational Interviewing. This style starts with you as a client where you are, and builds the therapy around your goals. Several KPCC therapists have certifications in Problem Gambling and gambling addiction treatment.
Addiction Counselor
Michael Clay, MA, DMin
Independently Licensed/Board Certified Counselor
The Word House, Inc. - 401 10th Street, Suite 320, Huntington, West Virginia 25701 | 304-523-9673
Addiction is a universal dynamic, with everyone having an ingrained tendency to the formation of habit. Yet not all habits are self-destructive and as maladaptive as others. When coupled with fear, even those most adaptive of habits, in extreme also turn out bad. Counseling/psychotherapy assists in breaking the bad habits through a combination of moderation, as well even more adaptive alternatives.
Addiction Counselor
David E. Frederick, PhD, NCTC-1
Clinical Psychologist
1218 5th Ave. – Suite 14, Huntington, West Virginia 25701 | 304-525-9959
It has been said that addictions such as severe gambling, overeating, alcohol and other drug abuse, sexual acting out, working hundred and 10 hours per week,… are nonprescription medications used to cope with unmet essential needs; e.g., for good relationships, satisfying employment, and healthy social outlets. Dr. Frederick aids the client in discovering the unmet need(s), pains from the long-ago which linger on, and unhealthy ways of being learned in childhood. For example, being told one will never amount to anything when one grows to adulthood, or one must be perfect to be appreciated. When the needs are discerned by the client with the aid of Dr. Frederick, and the blocks to fulfillment ....
25168 is a zip code located in Putnam County and part of Red House, West Virginia. It has a land area of 32.225 square miles.  The population of 25168 is 2,503 people.


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Lady Luck Freestyle In The Whip & The Girl Can Spit! (Straight Off The Top. No Writtens)
Lady Luck & Crazy Al Cayne
Please click the "Report" button below if the video on this page is not working properly.
Comments will only be displayed by verified emails. No Spamming or Racism.


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A 21-year-old man was shot in the arm and the leg in Northwest Baltimore Tuesday night, police said.
Police found the man at the intersection of Reisterstown Road and Beehler Avenue around 9:40 p.m. He was taken to an area hospital for treatment.
His condition was not released, nor was any suspect information or motive. Northwest district detectives are investigating, and anyone with information may call 410-396-2466.


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Chris Mattia, Director of Academic Technology at CSU Channel Islands, will speak on "The Evolution of Academic Technology in Supporting the Ever-growing Demands of Faculty and Students."
The role of Academic Technology continues to evolve and faculty and student appetites for services grow at a seemingly unquenchable rate. We've crossed the threshold of the LMS and the days of information scarcity are visible in our rear view mirror. We're now navigating a world of Cloud Computing, Mobile Ubiquity, MOOCs, and other obstacles/opportunities. Meanwhile, the need to engage and keep the learner at the center of our focus has never been greater.
We live in a world where technology companies produce beautifully designed products that bring devices and applications to life with a single touch, where online video-based instruction on numerous topics is a mere click away. Learners have come to expect the same level of performance, simplicity of design, and usability in every screen-based interaction they have. This keynote will explore these ideas and propose a framework for meeting evolving needs and expectations.
Please register your attendance at this meeting. There is no cost. Lunch will be provided to all CSU personnel who register by March 13.
The meeting takes place in Academic Services Building room 119, which is in the Karl Anatol Center. Look for the "AS" Building on the map.
Driving directions and campus locations are available at http://www.csulb.edu/maps/.
Park in Lot 6, which is very close to the Academic Services building.. There is no cost to those from the following CSU campuses: Bakersfield, Channel Islands, East Bay, Fullerton, Los Angeles, Maritime, Northridge, Pomona, Sacramento, San Jose, San Marcos, and Sonoma. Note: get the code to enter the Lot at the Visitor Information Center, located on Beach Drive.
If your campus is not on this list, the cost is $5.00.
The Community of Academic Technology Staff (CATS) is a collaborative community of practice and interest. Learn more →
The theme, Facing the Future, points to a combination of challenges. Read more →


text: Orwell fans may be familiar with the term "Newspeak," a sort of simplified English that the totalitarian government used to constrict freedom. "Newspeak" works by removing words associated with freedom & rebellion entirely from the language. Graphic artist Mark McGinnis has aimed to remove as many words as possible from his imagery for another reason: to express what our own government often obscures from us through icons. This art book is the first in a series of artist profiles from Front Forty Press.


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- Inside Athletics
- Tickets
- Fan Zone
- Media Zone
- Social
- Shop
- Donate Now
ETSU improves to 14-34 on the season, and 4-8 in the A-Sun, snapping an 11-game losing streak. Stetson falls to 37-13, 12-4 in league play, after suffering its first conference sweep of the year.
After four and a half innings of scoreless play, Haverman ripped a two-out grand slam over the left-field fence, securing the game one win. Stetson managed to score a run of its own in the sixth, but couldn't recover from Haverman's clutch blast, her fourth of the season.
Freshman Mary Catherine Vercoe (
The Hatters came out swinging in game two, getting out to quick 1-0 lead, thanks to an RBI single from Andrea Migliori. The Lady Bucs answered in the bottom of the first, as Sprague sent a two-run homer to center, her fifth round trip of the year.
Stetson would come back to tie the game at two apiece in the second, when Laura Whalen scored on a sacrifice fly from Shawna Wiggs. ETSU responded in a big way in its half of the inning, plating five runs on three hits, including a three-run shot from Haverman, her second of the afternoon.
Sprague took care of the other two runs, legging out a double to right, which scored teammates Stephanie Gaynord (
Stetson attempted a rally in the top of the seventh, plating two runs on four hits, but couldn't put together enough offense to sink the Lady Bucs.
Jenkins got the win in the circle to improve to 5-12. The senior allowed four hits and two runs in 4 2/3 innings of work. Brittany Lehrschall (
Stetson's Heather Colding took the loss, dropping to 10-7. Colding gave up eight ETSU hits, and two earned runs.
ETSU hits the road on Tuesday, taking on A-Sun foe


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The xenophobic views espoused by Robert L. Ehrlich Jr. in his column ("Multiculturalism is the enemy of democracy" June 2) couldn't be more inflammatory or outrageous. As a proud adopted Asian-American (actually, Mr. Ehrlich would clearly prefer just American or American-Asian) I find this column an insult to the generations of immigrants who have built this country.
While those in Mr. Ehrlich's camp spout the dangers of foreigners and the superiority of pure "American culture," one has to wonder just what is American culture? Perhaps I should point out that apple pie originated in Europe (meaning it's obviously socialist pie), the stock market and free-market capitalism had its beginnings in Europe as well and that personal freedoms so loved by Republicans originated within British history.
The very origins of this nation came about through separatism as the Founding Fathers broke away from the British Empire with the help of a very multicultural Continental Army. This "uniquely American culture" is a cobbling together of cultures from around the world, the very diversity of which makes it so welcoming to immigrants. American culture is a constantly changing and is a democratic entity in of itself. Our culture is shaped and formed by the people who live in this nation, to say otherwise is an insult to the spirit of America.
Paul Sweemer, Catonsville


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Devon Energy (DVN) is also active in the Utica Shale and has disclosed a 110,000 net acre position in Ohio. The company has a target of reaching 150,000 net acres of leasehold. Other details on the Devon Energy Utica Shale position in Ohio:
- Average royalty of 12%.
- Play type is oil in a carbonate rich shale zone.
- Shale depth is 3,000 to 6,000 feet.
- Plans to drill four wells in 2011.
Devon Energy was positive on the company's first well into the Utica Shale in Ohio. During the second quarter of 2011 conference call the company made the following comments:
"We have now analyzed the core from our first Utica well and are highly encouraged by the positive permeability indications seen in our first well. Based on these early results, we believe the oil window could offer some of the best economics in the play. We plan to drill 3 additional Ohio Utica wells this year."
Devon Energy also has 300,000 net acres in the Michigan Basin that is prospective for the Utica Shale.


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Greg Little, WR, Browns
He has to be the most prolific receiver who has yet to find the end zone this year. Little has clearly been Colt McCoy's favorite target as of late, collecting eight looks and five catches on Sunday (both team highs). No, the Browns never score. But when they do ... Last week 5 catches, 59 yards This week: @Cincinnati
Copyright © 2018, CT Now


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It's Personal: Surviving and Thriving on the Journey of Church Planting -eBook
- Occasion▼▲
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Have questions about eBooks? Check out our eBook FAQs.
Product Information▼▲
|Format: DRM Protected ePub
Vendor: Zondervan
Publication Date: 2012
Publisher's Description▼▲
Every aspect of planting a church is personal. Like giving birth to a child, church planters give all they have to start new churches. So when people leave the church or criticize it, its hard not to take it personally. And while many pastors feel called by God to plant new churches, few are prepared for the inevitable toll it can take on their lives and their families and friendships. Brian and Amy Bloye know firsthand that planting churches isnt easy. While planting a church, they learned that God does not promise to make up for mis-guided priorities. In this book they talk about having a healthy marriage, raising children, finding the right bal-ance of family and ministry, dealing with spiritual warfare, staffing and leadership challenges, and dealing with criticismissues every church leader must deal with. An authentic manual for day -to -day life in ministry, couples will learn to identify and relate to experiences in the book, and will come away feeling empowered and inspired to thrive - not only in planting a church, but also for the long haul of life and ministry. They will also be challenged and encouraged to avoid some of the pitfalls of planting a church and be equipped to build, not just strong, prevailing ministries, but healthy marriages and families. It will also include intimate interviews in each chapter with several church planting couples who will open up their personal lives to give the reader some practical, real, authentic advice on dealing with some of the chal-lenging issues that church planters face everyday.
Author Bio▼▲
Brian Bloye is the pastor of West Ridge Church in Dallas, Georgia, and the founder of the Launch Network, an organization focused on inspiring and equipping next-generation church planters to lead strong. Brian also serves as founder and president of Engage Burkina, an organization committed to serving the people of Burkina Faso, Africa. Since 2009, eleven churches have been planted and 74 wells dug in this nation, the worlds second-poorest country.
Amy Bloye is a pastor's wife and the mother of two teenage boys. She and her husband, Brian, started West Ridge Church in 1997, and she has a passion for encouraging and connecting church planters' wives. She loves travelling to sunny places and shopping for bargains, but her best time is invested in dating her husband and hanging out with her two boys, Taylor and Zach.


text:
Linked by Hadrien Grasland on Sun 4th Sep 2011 15:40 UTC
"As mentioned before, the original multi-monitor survey had some serious flaws, which means that its results should be used with caution. I don't know if I can gather people around this again, but I wanted to try an updated, much cleaned up version of the survey, with results distributed in public domain just as before. Here it is." (from The OS-periment)
Thread beginning with comment 488653
To read all comments associated with this story, please click here.
To read all comments associated with this story, please click here.
more polished
by Adurbe on Tue 6th Sep 2011 16:33 UTC
RE: more polished
by Neolander on Tue 6th Sep 2011 18:49 in reply to "more polished"
Well, I spent quite a lot of time on the first one too, but this time I had all the feedback from the first one's mistakes so I knew better where I was going
I'm not quite satisfied by this one's wording, which is a bit complex, but if there is something which I had learned from the first attempt, it is that precision is vital in a survey's questions.


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Subscribe to our Newsroom RSS feed | What is RSS?
Follow Loyola University New Orleans on Twitter
Party with a Purpose
Loyola press release - January 10, 2006
On Friday, January 13, from 3:30pm to 6:30pm in the Peace Quad, more than 25 social support agencies, community groups, and other non-profit organizations will be recruiting students to work as volunteers or interns in their important work of helping to rebuild New Orleans. This is a unique event for students, faculty, and community members, where all of the major players in the community will be attending, including Catholic Charities, FEMA, Red Cross, Salvation Army, and others. Please be sure to attend. List of attending agencies: Salvation Army FEMA Liberty City CDC Uptown Shepherd Center American Red Cross "My House" project Hispanic Apostolate ARC of Greater NOLA Catholic Charities Volunteers of America Habitat for Humanity Cafe Reconcile Ozanam Inn Shelter St. Paul Lutheran Church Boat People SOS Hope House Emergency Communities of St. Bernard Parish Girls Hope/Boys Hope LUCAP Lindy Boggs Literacy Center Common Ground . . . and more!


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Rachel McAdams Oversized Shopper Bag
Who needs a gym bag when you can carry your yoga gear in style? That must be what Rachel thought when she was spotted toting this chic brown shopper to the gym.
Browse: Rachel McAdams | Oversized Shopper Bag
Show Rachel McAdams Looks With:
Popular Lookbooks see all looks »


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Oh dang! Encased meats!
Finally, some more info on Rosamunde's new Mission location! Take it away, Grub Street:
If all goes according to plan, there will be a second location of Rosamunde Sausage Grill in the Mission District by January 1. Owner Jennifer Tucci told Grub Street today that she and new partner Josh Margolis have closed a deal to buy the current Cafe Arguello space on Mission Street near 24th Street. They plan to keep the existing Rosamunde menu, adding a couple of dishes that Margolis says "won't be expanded that far off of sausages." They're building out the bar area and adding some 20 beer taps. The rest of the space will stay more or less the same, including those giant windows, but they'll replace the existing tables and chairs with new communal tables, tall tables, and regular tables with bench seats. They won't have table service, so you still order and pick up the food and beer at the counter.
Yeah! January 1st! Ring the New Year in with a fist full of sausage (that's what he said?). My personal favorite is the Hungarian (that's what she said?).
Related: how do you guys feel about Gestalt and its offerings?


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Outcome-Based Education: Miracle Cure or Plague?
This report explains why there is so much conflict over outcome-based education (OBE). When states began to institute OBE programs, they turned the crucial task of defining outcomes over to the very education establishment threatened by the process. Having adopted in principle the laudable focus on education results, the educrats then went on to propose a list of outcomes that emphasizes not academic achievement but rather, attitudes and behavior that often reflect quasi-political or ideologically correct positions. 24 pages.


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I hate rules. But, we have to have them. So lets make it simple. Act with civility. Report anything you feel should not be part of our Military Association. Like Porn etc. etc. We do get hacked on occasion. I am sure I will be adding to this as we go along.
"In a heart Beat, Seize the Moment"
"Sacrifice" "Without fear there is no courage"


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Women's History Month Artist-in-Residence - Andrea Gibson - Spoken Word Performance
Tuesday, March 19, 2013, 2 pm to 3 pm
Millett Hall Atrium
Current Students
Event Webpage:
Andrea Gibson is an award-winning poet and activist. The first winner of the Women's World Poetry Slam, Gibson has headlined prestigious performance venues coast to coast with powerful readings on war, class, gender, bullying, white privilege, sexuality, love, and spirituality.
Sponsored by the Women's Center and Women's Studies Program. The performance is free and open to everyone. For more information, please call 937-775-4524.


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Green Tortoise Seattle Hostel
Only hostel in downtown Seattle. Free breakfast. Free internet. Free dinner 3x/week. Free movies & activities. Great common kitchen. Open 24 hours.
Availability & RatesTo view availability and prices please select dates and click 'Update Dates'
Hostel Facilities & Policies
- 24 Hour Reception
- 24 Hour Security
- Age Restriction
- Bicycle hire
- Bicycle parking
- Board Games
- Book Exchange
- Free Breakfast
- Cable TV
- Common Room
- Credit Cards Accepted
- Currency Exchange
- DVDs
- Telephone/Fax Facilities
- Free City Maps
- Free Internet Access
- Free WiFi
- Foosball
- Hair Dryers
- Hot Showers
- Internet Access
- Key Card Access
- Self-Catering Facilities
- Laundry Facilities
- Linen Included
- Security Lockers
- Luggage Storage
- Meals Available
- Microwave
- No Curfew
- Reading Light
- Safe Deposit Box
- Taxes not included
- Tea & Coffee Making Facilities
- Tours/Travel Desk
- Towels For Hire
- Vending Machines
- Washing Machine
- Wi-Fi
Cancellation PolicyThis property has a 1 day cancellation policy. Failure to cancel within this time will result in a cancellation charge equal to the first night of your stay.
Must-Read Hostel InfoThis property has specific Terms & Conditions.
All guests must provide a valid government issued photo identification and credit/debit card upon arrival. All payments occur during check in for the full amount of your stay; Washington State sales tax of 9.6% is added to the price upon checkin.
Check-in begins at 1pm; if you'll be arriving in Seattle earlier please feel free to stop by the hostel to store your bags free of charge. Our reception desk is open 24 hours a day but the front door locks around 10pm. If you're arriving after 10pm you must make arrangements or your bed will be resold!
DirectionsShow MapHide Map
Getting to the hostel is simple and easy...
From Seatac airport: Take the Light Link Rail (soundtransit.org) to its last stop at Westlake Station in the underground tunnel. Exit onto Pine Street and 3rd Avenue. Once above ground, walk one block south to Pike and turn right. We are on Pike Street between 1st and 2nd Avenues, just past Seattle Coffee Works. You can also book a shuttle ahead of time with Greyline (206-624-5077) or Shuttle Express (425-981-7000). Taxi's generally cost $25-45.
From Greyhound Bus (8th Ave & Stewart St): Walk west down Stewart Street (same direction as traffic) until you reach 2nd Avenue. Turn left on 2nd Avenue and walk two blocks to Pike Street and turn right. We are on Pike Street between 1st and 2nd Avenues, just past Seattle Coffee Works.
From the Amtrak station: You can take any bus heading North from 4th Avenue (it's a one-way street, so the only direction you can go) and get off at Pike Street (5-10 minute bus ride) then walk West (opposite direction of traffic) to 1st Avenue. Or it's a 15-20 minute walk up 2nd or 3rd Ave.
From the BoltBus station: You can go underground into the bus tunnel and take any bus from Bay A or B and get off at Westlake Station. Exit onto Pine Street and 3rd Avenue. Once above ground, walk one block south to Pike and turn right. We are on Pike Street between 1st and 2nd Avenues, just past Seattle Coffee Works. Or it's a 15-20 minute walk up 2nd or 3rd Ave.
From the Victoria Clipper: A taxi will be the easiest way and will cost about $8. If you want to walk (it will take about 15 minutes), just go along the waterfront until you get to the Lenora Street steps/ elevator (across from the Bell Street Pier and Conference Center). After you go up the stairs, continue up Lenora to 1st Ave and make a right. Our hostel will be on your left hand side in four blocks on the corner of 1st and Pike (the entrance is on Pike Street).
From the Quick Shuttle- Walk one block west to 5th Avenue and make a left. Follow 5th Avenue to Pike Street (about 10 blocks) and make a right. We're on the corner of 1st Avenue and Pike Street. You can also take bus #3 ,4, or 16 from 5th Avenue in front of the EMP (1 block West from the Quick Shuttle drop off ).
If you are driving, we have a deal with the West Edge Garage located on the corner of Pike and Second Ave. Bring your parking stub to us to validate and the discounted rate is $18 per 24 hours (no in/out privileges). Hours: Mon-Thurs 6a-11p, Fri 6a-2a, Sat 8am-2a, Sun 8a-7p.
Located Near
Pike Place Market, Seattle Center, Banks, Loads of cool shops, Waterfront, Ferry Terminal, Bus Terminal, Major Transit Lines and so much more.


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The following is a deep explanation about the nature of organizations and human systems and how people linguistically idealize them and use that as their point of departure:
One of the mods here insinuated that all forums have rules and all moderators here and elsewhere try to implement them, but that is the type of linguistic idealization critiqued above, arguing in terms of the "thing in itself". It is especially very funny that a self proclaimed anarchist wrote that, lol. In the real world you have rules -- called laws. If you don't like those rules, should you move to a country where you like the rules and imagine that it matters? You have cops, and you have alleged methods to complain about the laws and cops. But does that matter? No -- because things don't exist onto themselves isolated from other phenomena -- or independent arising. If you have power that is what matters or if you lack power that is what matters. Ultimately most cops(like moderators), find the ways to use the system against those with the least power voicing or expressing what they know their masters don't want to be circulated and to protect those with the most power. In other words the behavior of the policed tends to matter little compared to their position within the social structure. Arguing that it is rule and fairness based, is linguistic idealization based on the "thing in itself".emile wrote: Anarchistnews comment: Both Harvey and the reviewer
An organization such as a 'tightly-coupled system' that jumpstarts out of the rational actions of a group of humans not 'real', it is idealization; i.e. it is 'linguistic idealization', something we can talk about as if it were real, because everyone understands 'the language' used to construct it, language that also endows absolute local, independent, behaviour-jumpstarting subjecthood to humans.
As general systems pioneers such as Russell Ackoff have pointed out, every 'system' is included in a 'suprasystem' so that while we use analytical reasoning to talk about 'the system' as if it were a 'thing-in-itself', it is NOT a 'thing-in-itself', but is included within a more comprehensive dynamic.
The continually transforming relational-spatial suprasystem of nature is the source of humans and humans have not always been emergent features within it, and many conclude they won't always be emergent features within it, because of their blindness to their being 'part of something larger than themselves'.
As Ernst Mach put it;
"The dynamics of the inhabitants are conditioning the dynamics of the habitat at the same time as the dynamics of the habitat are conditioning the dynamics of the inhabitants."
So, fine, scientists can 'dream up' a nuclear power plant scenario in terms of; 'if we do such-and-such, then such-and-such will be the result'. This view of a nuclear power plant is 'linguistic idealization'. The physical reality is what is going on in the suprasystem that is producing humans who then infuse belief-based programs into their minds to direct their behaviour. When they talk about what they are doing, whether they say they are extracting petroleum from tar sands or bringing radioactive materials into critical-mass producing proximity to produce electrical power, ... that is not 'the real physical dynamic', ... to understand the real physical dynamic, one has to acknowledge what McLuhan and Mach are saying, that THE PHYSICAL DYNAMICS OF THE NATURAL WORLD WE LIVE IN DO NOT START FROM WHAT HUMANS INITIATE. The medium [the transforming relational space we are included in] is the message.


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Spider webs, scripture verses, spinning CDs, blowing water that turns to ice then turns to fire... If you can dream it up, Jack Kane can carefully paint the design onto your bicycle or wheels.
Every week Three for Thursday highlights bike culture as celebrated by bike shops around the country. In this installment we check in with The Bicycle Shop in Jacksonville, North Carolina, where owner Jack Kane has made a name for himself with his custom paint jobs refined over four decades.
The man at his craft
1. The coolest thing in the shop is: the custom paint program
Like any retailer, Jack Kane can sell you a stock bike, but many riders come to him for his custom work, whether that is repairing carbon or painting intricate designs on a frame or wheels. Kane got into painting in the 1960s, first learning on vans, and when he opened The Bicycle Shop in 1973, it just grew from there.
Kane builds about 150 frames a year — he began years ago in metal, and now can do carbon — but he also does paint work on existing bikes.
"You can't believe what people ask for," he said with a laugh. "I had one guy who wanted grass coming out of the bottom bracket, water droplets blowing across the top tube turning to ice, and at the rear wheel he wanted fire."
If you can articulate your desire, Jack Kane can execute it with paint
The front of The Bicycle Shop looks like a normal bike store, but the rear of the building houses Kane's machine shop and paint studio. There, Kane has painted on a Citadel, scripture verses and sports teams' logos, among other things.
"A pastor wanted grapes and grapevine. Most of the custom bikes are my frames. But people do send me frames to have their dream paint jobs put on. A lot are carbon repairs. One week we had four Cervélos, two glossy and two with flat paint. The guys who had glossy finishes wanted them painted flat. The flat guys wanted them glossy."
Kane did a bike for Endurance Film with a DVD painted on the rear disc and a film reel illustrated on the 85mm front wheel. When the bike rolls, the front wheel looks like a spinning film reel.
This design isn't for everyone — which is exactly the point
"A guy with a 20-year-old Trek wanted it painted to look like a new Madone," Kane said. "And a man from Lego in London wanted a Banesto Pinarello paint job in Carolina blue."
The minimum paint job is $550, plus shipping. "Good paint is expensive," Kane said. "And every frame gets DuPont high gloss."
Kane estimates that he repairs at least 200 carbon frames a year, each of which gets a paint job.
"I don't want to grow too much," said the father of five, who does all the shop's carbon repair and painting. "I try to have a life. I am still an active athlete. I love riding."
2. Our bestseller is the Cannondale Synapse carbon road bike
The Cannondale Synapse on a test ride
"We are selling tons of these carbon road bikes, mostly at the Shimano 105 level," Kane said. "For people getting into cycling, this is a great starting bike."
The comfort and the light weight impress riders, Kane said.
"We like it when people come back with the wow from test rides," he said.
3. Right now I am loving: electronic shifting
"I love the new Shimano Ultegra Di2," Kane said. "It is amazing, it's great. I have a lot of military customers who can't hear very well after years of firing weapons. And now I don't have to ride alongside them listening to their front derailleur rubbing!" (Di2 automatically trims the front derailleur to match the rear derailleur position, which eliminates the user error of a poorly adjusted derailleur.)
Shimano Di2 — it's hard to go wrong
But being an individualist, Kane will probably put Campagnolo's EPS electric system on his next bike.
"I like to have stuff that people have never seen before, and I ride a Campy bike now. I'm from the old school."
As to what the frame will look like for his EPS bike, he doesn't know — but chances are it will be something that no one has ever seen before.
Campagnolo EPS — it's electric


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Case study: ICE enhances agilityCase study: ICE enhances agility
We had to have a very strong technology base in order to scale the transaction sets that were coming through from the millions of cruisers and timeshare owners."
- John Rowley, CEO and Co-Founder, International Cruise & Excursions
In Brief
Business Needs
Efficiently connect a fast-growing global travel service with an ever-changing clientele of timeshare owners, loyalty club members and leisure travelers
Networking Solution
Global MPLS network connects worldwide locations and helps push incoming, SIP-based toll-free calls to contact center specialists; cloud solution economically expands capacity to handle bursts in web traffic
Business Value
Ability to serve demanding customers with top-quality service and a broad array of travel and leisure offerings; ease of supporting ebbs and flows of web traffic
Industry Focus
Global travel and leisure services
More than $610 million in annual transaction revenues
About International Cruise & Excursions
International Cruise & Excursions, Inc. (ICE) is a worldwide travel and leisure organization with a global network of innovative travel alliances including top corporations, resorts, cruise lines and leisure travel providers. ICE provides cruise and travel programs, unique membership reward and loyalty programs, as well as cruise and vacation fulfillment services to major corporate brands. The company serves more than 55 million consumers worldwide via a proven e-commerce platform, state of the art call centers, and customer service and fulfillment operations.
ICE connects affinity group members with travel and leisure opportunities, providing white-label support for the brands that sponsor those groups. Data integration means ICE understands both the member and the many travel and leisure offers available to them. The company serves clients with over 800,000 Web pages of information, ten global contact centers and some 1,300 customer service agents. The volume of reservation requests varies during the year and can spike when commercial clients make special offers to affinity group members. ICE must respond quickly to these changes by re-routing traffic, adding agents and expanding its data processing capacity on demand.
ICE is all about making connections, and the AT&T virtual private
network that enables those connections is central to its success. This global
MPLS network links ICE's worldwide locations so that client calls are routed
AT&T IP Toll-Free Service to the right contact center or agent. The VPN also supports the robust data requirements within the centers as well as those of its home agents who are networked into the workflow as if they were on site. To help handle the spikes in Web traffic, ICE employs AT&T Synaptic Compute as a Service SM with VMware vCloud® Datacenter Service, a cloud-based solution, which enables the company to efficiently increase its Web capacity during peak times.
Where Others Were Competing, ICE Found Value
Founded in 1997, ICE was based on a keen insight: people who own timeshares are into vacations, but might want to try something different, like a cruise.
If we don't have enough capacity to handle the forecasted or projected load, we can spin up a virtual environment within the AT&T cloud for the duration of that campaign to handle the additional Web traffic."
"Our original vision was to create a cruise exchange product whereby you could exchange the use right in one of your timeshare or vacation ownership weeks or the equivalent points for a cruise," said CEO and co-founder John Rowley.
"It more than doubled their opportunities for what they could do with their vacation ownership," said Marcia Rowley, Chief Marketing Officer and co-founder. "This was very desirable, not only to the timeshare owner, but also to the developer because from a B2B perspective it made the product much more appealing." What followed was 16 years of explosive growth.
Connecting with Carnival Cruise Lines, the world's largest cruise provider, ICE quickly became an innovator and market leader in the cruise industry. The company developed proprietary software to convert timeshare value into a digital currency that could then be cashed in on a cruise. "We needed to automate everything right from the beginning, because this is a fairly sophisticated barter transaction," John Rowley said. "We had to have a very strong technology base in order to scale the transaction sets that were coming through from the millions of cruisers and timeshare owners."
Who else needed cruise connections? Members of commercial affinity or loyalty groups run by credit card, banking and other firms who were racking up points that they could cash in on cruises. With its extensive cruise industry relationships, ICE was a great choice to provide travel opportunities. It established relationships with American Express, Singapore Air, USAA, the United States Government and a host of other leading organizations.
More Travel, More Fun
Corporate partners and consumers soon requested the addition of high quality hotels, full-service travel benefits and lifestyle activities worldwide. Over the years, ICE added more than 130,000 resort and hotel options, a full-service travel platform and its newest innovation, the Lifestyle Collection, which offers golf, skiing, shopping, resort and hotel stays, dining, entertainment, concierge services and more. Users include businesses with multiple small office locations as well as the most sophisticated multinational companies.
Today ICE has relationships with more than 190 commercial clients and their millions of affinity group members, plus hundreds of cruise, travel and lifestyles service providers. When members decide to explore the options available to them, they are transferred seamlessly to a website or contact center run by ICE, but branded for the client. Because ICE representatives are speaking on behalf of their clients, only the highest quality of service will suffice.
"They are mainstream companies that have been around for decades," said John Rowley. "Early in our evolution we had to put in place just the highest service level call center. American Express, USAA and the Wyndham group all rate the service, the product set and the value that we provide to their members. That keeps incredible discipline in our organization."
Marketing the World
It's ICE marketing's job to give potential travelers the information they need to make the best travel choice and to encourage them to contact the company to take the next step. It sounds simple, but it's not.
"Our job is to translate a very complicated world of travel and vacation options into one interface where the consumer can find the best value for their money," said Ross Crowder, Senior Vice President of Marketing. "That happens by simplifying the process, selecting where the best deals are and then putting that in a form where a consumer can easily digest that information."
Ten years ago that information showed up in customers' mailboxes as a quarterly 128-page booklet. Today electronic newsletters, weekly emails and calls from the contact center have taken over. ICE has more than 800,000 Web pages, including growing video content.
It's not just the complexity of the ICE business that creates a technology challenge. Business conditions constantly change. Members gain and spend points. Cruise operators fill cabins . . . or don't. Commercial clients may schedule their own travel promotions to their members.
As the details change, the data ICE provides consumers are updated, and sales channels need to be prepared to respond. And travelers change too. In November and December, they tend to focus on holiday activities—then pivot in January, February and March to book their summer vacations.
To offset the fall slowdown, ICE is a major player in the "World's Biggest Cruise Sale," held during a week in October. "All the cruise lines try to stir up business then, which is traditionally the beginning of the slow season," said Crowder. "The number of phone calls, Web visitors and transactions are exponentially higher when compared to the preceding week, and that's a challenge for our IT guys."
Embracing the Call
Travel takes time, and whether you pay in cash, timeshare days or award points, the costs can be significant.
While many travelers are comfortable going online to book a room or airline flight, they often want more information—and a reassuring human voice—before committing a week or more and thousands of dollars for a cruise. These are important buying decisions, and ICE treats customers with care. As customers move closer to a decision, ICE marketers share more information through email and outbound calls.
The content-rich ICE website gives travelers a sense of the range of choices available. Then, when it's buying time, makes it easy to contact a knowledgeable service agent.
"It's up to our sales group and our agents to qualify the customer, identify their needs and then best match them up with the right experience," said Mark Wilson, Vice President of Product Marketing. "Our agent can guide the member into finding the right option."
Here's where ICE steers a course different from many service firms. "ICE is a bit unique," said Wilson. "We want the phone call. We're not focused on just trying to sell an airline ticket. It's about a broader experience."
Highly Skilled Agents
By identifying where inbound calls come from and the number called, the SIP (session initiation protocol) capabilities of the ICE network make it possible to route those calls directly to teams that support specific commercial clients.
High-profile clients are served by dedicated teams, a factor that can make the difference in meeting the high expectations of customers. Because ICE operates within the client's brand, it is critical to duplicate the service levels that brand's clients are used to.
"These customers have high expectations of the service they receive—they're very knowledgeable and they're very savvy," said Jeremy Rowley, Executive Vice President of Sales. "It takes someone very skilled with a certain behavioral profile to service and sell to this clientele."
Other ICE agents are trained to handle calls for multiple brands. Again, it's essential to know where the call is directed. The AT&T network delivers that information, providing both the caller ID and the toll-free number the caller dialed. The ICE call management system then routes the call to the right agent trained to help.
"Caller ID is core to the business," said Crowder. "When the phone rings what shows up on the display will set a whole process of things in motion. One, what value propositions will the agent integrate into their sales presentation? Will the caller be using American Express points or will they be using USAA's currency or will they be trading a timeshare?
"Two, which one of our underlying business partners will receive credit for that transaction? And three, when they answer the phone how do they greet the customer? Then we get to a more micro level of specific phone numbers tied to specific campaigns that will let the agent know right off the bat what the customer is calling about."
Handling a Global Marketplace
Customer calls are routed to agents in one of ten ICE contact centers, or to agents working from home. Most offices serve a single market, though the U.K. contact center also handles continental Europe, and the Mexico center takes calls from part of the U.S. and Central America. Smaller offices in Spain and Portugal serve those markets. An Australian center processes calls from there and parts of Asia. Other offices take care of other Asian nations.
An important sales team objective is to work with customers in multiple languages—the total today is 25. One strategy that helps make this possible is to enable agents with special language skills to work from home.
Sophisticated call routing programs channel customer calls over the highly secure AT&T Virtual Private Network to the home-based agents, who log in and operate just as they would working at a contact center. The computer terminals in home offices connect directly to the ICE data system.
"The next phase for us is, as we're able to get more online training, to then start hiring across the country," said Nick Kuhl, VP of Inbound Sales & Operations. "That will give us an opportunity to be tremendously selective and really get the best of the best."
Outward Bound
Handling inbound calls is just one piece of the puzzle. Other teams of agents make outbound calls to follow up on previous customer contacts or in connection with promotions.
These are not cold calls— warm is more accurate. "We call customers that have an existing business relationship with one of our partners or, have done business with ICE at some point in the past," said Ed Kazarick, VP of Sales, The outbound business is productive, and Jeremy Rowley is clearly proud of what they do. "There are not many outbound call centers that sell $140 million in packages with an average price point of $2,500," he said. "The skill set that we have to find to sell that package is probably one of the biggest challenges we have."
Connecting, and Knowing
The global AT&T Virtual Private Network helps provide the precise call routing that makes for successful interactions with customers. It also makes vital connections between the various ICE locations, enabling them to redirect customer calls from one contact center to another and provide uninterrupted service around the clock. "We've used the AT&T network," said John Rowley, "and it allowed us to really support all of our international markets."
"Our inbound toll-free numbers are SIP based and that offers a lot of routing power," said Rob Curtis, Executive Director of IT. "There's also a very elaborate workforce management and call management system in place that captures metrics for the volume of calls that we handle."
"Once a call enters our realm our routing takes over and disseminates it according to where and how it needs to be processed. Our packet-based switching mechanism in the MPLS cloud gives us the ability to make changes on the fly. We're not dealing with the hub and spoke type scenario where if we lose a spoke we're dead in the water."
The network helps ICE respond to fluctuating demand—and to emergencies. "The diversity of that MPLS cloud affords us the ability to transparently route toll-free traffic where it needs to be," Curtis added. "We consider such seamless flexibility to be the norm, just because we've operated under this technology for so long.
"As an example, a few weeks ago a hurricane caused flooding in our Mexican building, which houses about 80 individuals in a call center," he said. "We were able to dynamically change the call routing to handle those calls out of our Scottsdale and our Orlando locations, completely transparent to our end users."
Equally important are connections with information. It could be the ever-changing inventory of cruise availability, the names of affinity group members and their point totals, the outcome of a specific customer contact or trending customer interest in a potential new vacation offering—information is crucial. The VPN provides access to these critical resources to help better serve its callers.
Another advantage: because it operates across the globe, the VPN will enable ICE to readily expand and serve commercial clients and travelers, providing them with the same consistent experience in parts of the world it does not currently cover.
Ready for Change
It's not just the flow of customer calls that changes— demands for website content can also swing widely, and that too requires flexibility. Adding servers to support such a fluctuation can be costly and time consuming.
"This is an area where AT&T Synaptic Compute as a Service comes into play," Curtis said. "If we don't have enough capacity to handle the forecasted or projected load, we can spin up a virtual environment within the AT&T cloud for the duration of that campaign to handle the additional Web traffic. It affords us a very low cost, high availability service to augment what we physically provide." The service, which is efficiently integrated with AT&T VPN, accelerates page loads and provides greater responsiveness for customers. This comes in handy during crunch times like the annual cruise sale.
The ICE website is posting more video content to dramatize travel opportunities. Compute as a Service can also help support these growing bandwidth requirements.
Making the Journey Together
Like many companies, ICE has seen its customers shift to mobile access, and AT&T is helping with the transition. "For an entity with our growth profile I think mobility is going to be key," said Ted Davault, Executive Vice President of Technology. "Well upwards of 20 percent of users are on mobile-based browsers. We're making sure that the existing application suite, as well as short term deliverables, are fully Web enabled and capable."
"AT&T is heavily involved in mobility and has provided a lot of added value on the mobility development front that we are able to leverage," said Curtis. "As a result, we can continue to embark on best practices to stay ahead of the curve."
Working closely with AT&T is standard practice across the board, and helps ICE understand and manage the complex and fast-changing flow of business.
"We recently walked through the different real time dynamic reporting that's available to us through the AT&T BusinessDirect® portal, to give us visibility into our usage and traffic patterns," Curtis said. "It's that peering partnership, that understanding that AT&T has about ICE's business; they work with us collaboratively to help ensure that our network topology is able to meet our ever-growing demands."
"The historic knowledge of ICE's business that they possess is dumbfounding to me," he added, "and that's not just a testament to their level of attentiveness to us as a customer. It's a testament to the AT&T account team that ICE has engaged with over the years, and it just I'm pretty proud of the relationship."
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TKGA is the only national nonprofit organization dedicated specifically to knitting. As a member, you will have access to:
- Great technical information,
- Cast On magazine, the educational journal for knitting,
- TKGA Correspondence and Mini Courses
- Certification programs like the Master Hand Knitter and Master Machine Knitter Programs
- Monthly K2TOG newsletter.
Knit Along With Us! Become a TKGA Member Today!