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NRC is stronger than everWritten by Mischa Wanek-Libman, editor
The National Railroad Construction and Maintenance Association has experienced healthy growth by keeping the needs of its members in the forefront.
{besps}May13_stateofnrc{/besps} {besps_c}0|1stateofnrc.jpg| Attendees view equipment at the NRC's 2013 Railroad Construction and Maintenance Equipment Auction, which was held April 16, 2013, and benefits the NRC Safety, Training and Education Fund.{/besps_c} {besps_c}0|2stateofnrc.jpg| David Armstrong, far right, is shown with representatives of the four category winners of the 2012 NRC/RT&S/Commercial Insurance Associates Safety Awards, which were presented at the NRC conference this past January.{/besps_c}
The National Railroad Construction and Maintenance Association has experienced healthy growth by keeping the needs of its members in the forefront.
Railway Track & Structures asked National Railroad Construction and Maintenance Association (NRC) Chairman Terry Benton of Colo Railroad Builders, NRC President Chuck Baker and NRC Operations Manager Ashley Bosch about the past year and what they believe is in the future for the NRC.
RT&S: Terry, you are in your second year as NRC Chairman. What goals have you established for the NRC to be accomplished during your tenure and are you making progress towards those goals?
Terry Benton: My goals for the organization are to continue promoting the importance of the NRC organization to the membership by:
- Listening to our members and helping determine where the NRC can assist in meeting their needs, whether in construction and maintenance of track, structures, communication and signals or any of the other disciplines that the NRC represents;
- Continuing to maintain the momentum of the NRC's current legislative and safety initiatives and Promoting the NRC to non-members and customers to expand the membership of the NRC in order to build a stronger voice in Washington and to more fully represent the entire industry.
- The NRC will continue to provide support, leadership and advocacy for the industry in the safety and legislative/regulatory areas. I have been building on the legacy of leadership left by Past Chairmen Jim Perkins of Loram, Jon McGrath of McGrath LLC, Manny Ramirez of Mass Electric, Rick Ebersold of Herzog Services, Larry Laurello of Delta Railroad Construction and Scott Brace of RailWorks and will continue to grow the organization as my predecessors have.
NRC membership has grown more than 75 percent in the past six years, from 184 Member Companies in 2006 to 326 members in 2012. We have been joined by 65 new members in the past 12 months alone. Our Membership Committee, chaired by Stephanie Freeman of Coleman Industrial Construction, is doing a great job. Stephanie is joined on the committee by David Armstrong of Commercial Insurance Associates, Steve Bolte of Progressive Railroading, Danny Brown and Jim Hansen of RailWorks, Mike Choat of Railroad Controls Limited, Bob Hirte of Hamilton Construction, Phil McDonald of Koppers, Jody Sims of Kiewit Infrastructure West, George Sokulski of RT&S and Dave Stein of Holland Company.
RT&S: You mention expanding the membership. What benefits does the NRC offer to its current members and potential new ones?
Benton: The Membership Committee and our Washington D.C. staff, including NRC President Chuck Baker, Director of Operations Matt Ginsberg, Operations Manager Ashley Bosch and Grassroots Coordinator Tabitha Layman, have done an excellent job of identifying and recruiting companies in our industry who will benefit from being NRC members. The NRC exists to support rail contractors and suppliers, expand their business opportunities and protect them from harmful laws and regulations. We are the only organization entirely dedicated to this purpose. We keep a close eye on all issues that could affect our membership positively or negatively and we vigorously defend our position in front of legislative and regulatory bodies.
Bosch: We have a long list of specific benefits we provide to our members, which are detailed on our website at www.nrcma.org. Membership includes discounted registration at the annual NRC conference and exhibition and a full company listing in both the printed and online versions of the NRC membership directory, which is distributed to Class 1, shortline and regional railroads, as well as executives at rail transit and commuter rail agencies throughout the country. Membership also includes access to the Contractor Safety Award contest, the Annual Railroad Construction and Maintenance Equipment Auction and inclusion on the NRC's bulletin distribution list, which is full of useful information for rail contractors and suppliers.
At the moment, well over 350 rail construction, supply and professional service companies are members of the NRC, which as Terry said, is up more than 75 percent in the past six years. We attribute most of that growth to word of mouth, the NRC Membership Committee and our board members who have been the NRC's best evangelists. We have an impressive group on the board and they have the credibility with their colleagues to convince them to join the NRC and support our industry.
Baker: I'd like to specifically thank each of our board members. Other than Terry, they are David Armstrong of Commercial Insurance Associates, Danny Brown of RailWorks, Mike Choat of Railroad Controls Limited, Chris Daloisio of Railroad Constructors (NRC Secretary/Treasurer), Joe Daloisio of Railroad Construction Co., Bill Dorris of RailWorks (NRC Vice Chairman), Stephanie Freeman of Coleman Industrial Construction, Clayton Gilliland of Stacy & Witbeck, Scott Goehri of HDR Engineering, Jim Hansen of RailWorks, Norm Jester of Herzog Contracting Corp., Larry Laurello of Delta Railroad Construction, Greg Lippard of L. B. Foster, Dave Minor of A&K Railroad Materials, Scott Norman of Herzog Contracting Corp, Jim Perkins of Loram, Jody Sims of Kiewit, Mark Snailham of Balfour Beatty Rail and Daniel Stout of STX Railroad Construction Services. These ladies and gentlemen do an extraordinary amount of work to support the NRC and the rail construction industry.
Benton: The NRC is using a variety of methods to stay in touch with our members and get our message out to the world. In addition to constantly updating our website at www.nrcma.org and communicating via e-mail bulletins, the NRC has begun tweeting. I recommend following the NRC on Twitter. Just go to www.twitter.com, set up a quick, free account and follow "@theNRC" or just go to www.twitter.com/thenrc.
RT&S: What is the NRC doing to promote safety?
Benton: We have a very active Safety Committee. Tammy Mathews of RailWorks is our current Safety Committee Chairwoman and follows Ernesto Scarpitti of Delta Railroad Construction. Tammy is an excellent representative of RailWorks, the NRC and the industry as a whole.
The Safety Committee oversees the Safety Training DVD program, the NRC's participation in the Federal Railroad Administration's (FRA) Railroad Safety Advisory Committee (RSAC) process, the Contractor Safety Award contest, the NRC's Roadway Worker Protection training materials, the Pocket Safety Manual, our "Tool Box Talks" and all of the NRC's other safety programs.
The continuing series of safety training DVDs is led by Safety Committee member and former Board Director John Zuspan of Track Guy Consultants. The two most recent DVDs in this series, Safety Around Flash Butt Welding and Fall Protection in the Rail Industry, were unveiled at the conference in January 2013 and are now available to all NRC members. The entire series has received excellent reviews and is available at no cost to NRC members. The previous 12 DVDs, which are still available, are: Safety with Railroad Hand Tools, Safety with Railroad Power Tools, Safety on Freight and Industrial Track, Safety Around Railway Maintenance Equipment (Parts 1 and 2), Safety Around Transit Track, Safety While Unloading and Handling Material, Safety with Hot Work, Safety Around Thermal Adjusting of CWR, Safety Around Field Welds, Safety on a Rail Gang and Safety on a Tie Gang.
Safety Committee members, along with NRC staff, represent the NRC's interests on FRA's RSAC. RSAC membership and participation enables the NRC to provide input to the FRA as they create regulations dealing with such key issues as minimum training standards for railroads and contractors performing maintenance-of-way work, drug and alcohol testing policies, medical standards for safety-critical workers, bridge safety, roadway worker protection regulation updates, roadway maintenance machine operating rules, rail integrity testing, rail safety technology in dark territory, Positive Train Control implementation and track safety standards.
Safety Committee member and Board Director David Armstrong of Commercial Insurance Associates takes the lead for the NRC on organizing the very competitive "NRC Safe Contractor of the Year" award contest. RT&S also sponsors this contest and helps to publicize the winners, which is much appreciated. There are many excellent safety programs among our membership and this award is a valued acknowledgement of the hard work and dedication of the leadership and safety managers of our member companies. There were a record number of entries in the 2012 contest and the winners were announced at the conference in January, published in the March issue of RT&S and appear again in the NRC Membership Directory. The submittals of the winning firms, including a comprehensive outline of their successful safety programs, were available for viewing at the conference.
The NRC also offers a Roadway Worker Protection (RWP) training program, which has been developed by railroad safety professionals with feedback from FRA staff. The RWP training program, which is complimentary to NRC members and is available on the NRC website, includes a training presentation, complete with descriptions of the 49 CFR Part 214 RWP regulations, a training examination, an answer key and training completion cards.
Additional safety resources offered by the NRC to our members include the newly updated "Tool Box Safety Talk" series, the Pocket Safety Manual for workers to reference in the field and a model company safety program.
RT&S: Your annual conference took place in early January in Miami Beach, Fla., and set another NRC conference attendance record. To what do you attribute the success of your conference?
Benton: Our guest speakers are a consistently impressive group of industry leaders who address pertinent and timely issues. These are the people conference attendees want to hear in order to be current with the industry. The sessions are well-attended and people are attentive and engaged. These speakers detailing railroad and transit capital spending plans are the core attraction of our conference.
Bosch: In addition, several other industry associations and companies hold meetings in conjunction with our conference, such as the American Short Line and Regional Railroad Association's Legislative Policy Committee, REMSA's Board of Directors, the Railway Tie Association's Executive Committee, the Association of Independent Passenger Rail Operators, GoRail, Nordco, Plasser American and RailWorks.
Multiple seminars were offered at the conference, including a legal seminar by Burns White on "Avoiding Imputed Liability for FELA," a contracting seminar on "Integrated Project Teams" by R&R Contracting, an RWP Train-the-Trainer seminar by Roadway Worker Training, Inc., and a passenger rail program seminar by the North Carolina Department of Transportation, including information on current timelines, prequalification requirements, bidding and Buy America rules.
Baker: This brings a new group of executives to the NRC conference, adding to the appeal for NRC members. It also allows many attendees to attend the conference and deal with other important business issues in a single trip, making the most effective use of people's limited time. This has worked well and we urge other rail associations, committees, railroads, transit agencies and state DOTs to consider coordinating their meetings and seminars with the NRC conference.
The NRC Special Awards have become a highlight at the conference, as well. These awards give NRC members an opportunity to recognize their colleagues for exemplary work in the industry. The 2012 Railroad Construction Project of the Year was presented to Utah Transit Authority's Frontrunner South project (see story on page 16), a Stacy & Witbeck/Herzog Contracting Corp. joint venture. The 2012 Field Employee of Year was presented to Dave Friehl of Herzog Contracting Corp. and the Hall of Fame Inductee was Jim Daloisio of Railroad Construction Co. of South Jersey.
Finally, we had some high profile speakers this year, which helped draw the record crowd. Congressman Bill Shuster of Pennsylvania addressed the conference attendees in his first speech as chairman of the House Transportation & Infrastructure Committee, which was an important moment.
RT&S: Your conferences are generally held in warm locales, which provides a nice break for those of us coming in from the frozen north.
Benton: Glad to see you noticed! We hold our conferences in either south Florida or southern California in alternating years, just after the new year. It's typically a slow time for resort properties, which allows us to get good hotel rates for our members and we feel this is a good time of year for rail contractors and suppliers to get away, due to it being a slow time of year for construction in the northern parts of the country.
RT&S: Where will the next NRC conference be, in January 2014?
Baker: We're all set for January 5-8, 2014, at the J.W. Marriott Desert Springs in Palm Desert, Calif. We'll notify members this summer via e-mail when conference and exhibit booth registrations are available and also when the hotel room block opens and, of course, we'll advertise the event right here in RT&S. For more information, visit: www.nrcma.org/go/conference.
RT&S: Aside from the annual conference, are there other NRC sponsored activities during the year?
Benton: Yes, we have two major events, the equipment auction and Railroad Day on Capitol Hill. The NRC Rail Construction and Maintenance Equipment Auction occurs each spring. This year's auction took place in conjunction with the Union Pacific auction at the Blackmon Auctions Facility in Little Rock, Ark., on April 16, and it was our biggest one ever. Blackmon Auctions was the host and auctioneer and did a fantastic job.
Bosch: We were pleased with the quantity and quality of donated and consigned equipment. Most of the equipment at the auction is consigned by members and a portion of those proceeds go to the NRC Safety, Training and Education Fund. The fund benefits our membership and the industry as a whole and is the main source of funding for the Safety Training DVD program. And some of the equipment is actually donated by railroads or contractors to the NRC, with 100 percent of those proceeds going to the safety program. Balfour Beatty Rail, Railway Equipment Services, Delta Railroad Construction and Cahaba Truck and Equipment each donated significant pieces to the auction this year and we owe them a debt of gratitude.
Baker: The auction committee has been doing great work on this event and at the previous auctions. The key committee members are Danny Brown of RailWorks Corporation, Mark Gaffney of Stacy & Witbeck, Jay Gowan of Harsco Rail, Paul Laurello of Delta Railroad Construction, Dean Mackey of Progress Rail Services and Greg Spilker of Progress Rail Equipment Leasing. Dan Samford of Herzog Contracting Corp. is also a past chairman of the committee and is always extraordinarily helpful.
Blackmon Auctions is our auctioneer every year and they do a great job. The equipment at the auction typically includes air compressors, brush cutters, spikers, pickup trucks, hi-rail trucks, cranes, rail threaders, spike pullers, tie inserters and removers, tampers, crib consolidators, log loaders, adzers, pre-gaugers, speedswings, anchor and clip applicators, rollers, cribbers, swing loaders, etc.
Benton: The NRC is also a major sponsor and organizer of the annual Railroad Day on Capitol Hill event in Washington, D.C., along with the AAR, ASLRRA, REMSA, RSI, RSSI and RTA. Each year, many of our member companies are represented at meetings with members of Congress and their staff in order to present our side of the story on major issues affecting the railroad industry. There are many issues in Washington, D.C., that directly affect our businesses, such as tax credits to incentivize railroad infrastructure investment, major grant programs, such as Transportation Investment Generating Economic Recovery (TIGER) and High Speed Intercity Passenger Rail programs, regulatory changes under consideration at the Surface Transportation Board and truck size and weight issues. It's important to have the representation provided by Chuck Baker and the NRC's government affairs staff, but it's equally important for each of us contractors and suppliers to keep up on the issues and to directly contact our representatives and senators, to let them know that their constituents care deeply about these issues. It provides contractors and suppliers an excellent opportunity to spend time with their railroad customers. I encourage everybody to visit our website or contact the NRC's office to learn how to participate and also to participate in Railroad Day on the Hill next year.
Baker: This year's Railroad Day on the Hill in March was a big success, and the next event is tentatively set for March 2014 in Washington, D.C. Please plan to join us in D.C.
RT&S: Speaking of Congress, tell us more about the NRC's Grassroots Program and why a railroad contractor or supplier would want to host their member of Congress?
Baker: Because it's more effective to "show and tell" than simply "tell," the NRC's Grassroots Program was created to invite members of Congress to visit NRC member facilities and construction project sites. These visits give the members of Congress firsthand knowledge of the rail industry and demonstrate how rail contractors and suppliers are positively affecting the rail industry and the local and national economy. NRC member companies gain positive publicity, foster good relationships with their congressional members and build strong contacts for the NRC to utilize when advocating for rail industry issues on Capitol Hill. It's a win-win. These congressional visits are coordinated and executed by the NRC staff with little work required by the host company. Contact Tabitha Layman in the NRC office at [email protected] or 202-715-1245 if your company is interested in hosting your member of Congress for a visit.
RT&S: What are the NRC's legislative priorities right now?
Baker: We have been working hard to try to get an extension of the 45G shortline railroad rehabilitation tax credit, which will expire at the end of 2013. Two bills have been introduced in Congress, HR721 and S411, which would extend the credit through 2016 to provide the long-term planning certainty necessary to maximize private-sector transportation infrastructure investment. This is a crucial piece of legislation to help maximize rehabilitation spending in the shortline industry. The credit provides a 50-percent tax credit to shortline railroads for investing in their infrastructure, capped at $3,500 per mile owned. This results in more than $300 million per year of additional capital investment by shortline railroads, much of which is contracted out to NRC members or spent on materials and equipment from NRC suppliers.
The NRC's contractor and supplier members have been crucial in helping the shortline railroads build up record co-sponsorship numbers among representatives and senators. In the 112th Congress, well over half of the House (256 representatives) and more than half of the Senate (51 senators) co-sponsored the legislation, which is extraordinary. So far this year, we're at 88 representatives and nine senators as co-sponsors, and counting.
The NRC also continues to make the case to Congress against an increase in the size and weight of trucks that are allowed on the highways. We were pleased that the MAP-21 surface transportation reauthorization bill passed in 2012 directed the USDOT to study the issue before making any changes to these limits. Heavy trucks are already subsidized and increasing their weight and length would increase that subsidy and allow them to compete unfairly against the privately-financed freight railroads. Bigger and heavier trucks are unsafe and unwise – they're bad for the roads and bad for the rail industry. The American public is solidly against them and Congress was wise to drop the idea.
We are also actively supporting efforts by the freight railroads to maintain the existing reasonable and balanced economic regulation of their business and we will argue forcefully against legislation or regulation that would needlessly complicate rail service or cap rates. Reregulating the railroads is a sure-fire way to reduce much needed capital investment in the national railroad network.
RT&S: How does the NRC attempt to accomplish its legislative goals on Capitol Hill?
Baker: As Terry mentioned earlier, the key to the NRC's legislative success in D.C. is the active participation of our membership. Congressmen only care what I have to say because I am representing their constituents. Hearing frequently and forcefully from those constituents directly is by far the most effective way to get our messages across.
Also, in addition to our own direct legislative efforts, the NRC is a member of the OneRail Coalition, with APTA, the AAR, ASLRRA, Amtrak, NARP, RSI, the States for Passenger Rail Coalition and other key rail industry groups. When all of those groups can agree and go to Congress with a coordinated message, we're a powerful force, representing hundreds of thousands of workers and tens of billions of dollars of economic activity.
RT&S: Beyond the immediate priorities of tax credits and guarding against increased truck size and weights and increased regulation of the freight railroads, what are the NRC's other legislative and policy priorities?
Baker: We are supportive of the TIGER grant program. Of the $3.1 billion in funding that has been distributed in TIGERs 1-4, almost $1.6 billion has gone to rail-related projects, including Class 1 projects, shortline system upgrades, port rail infrastructure projects, commuter rail extensions, light-rail lines, streetcar projects, transit stations and intermodal hubs. In 2012, 24 rail-related projects received more than $297 million out of the $500 million of available funding, which was great news for the rail construction and supply industry. A TIGER 5 program was funded at $474 million in the recently passed FY13 appropriations bill and that process will get underway shortly. The NRC will continue to aggressively back funding for these types of multi-modal merit-based discretionary grant programs, whether in the form of TIGER 6, or potentially a program of Projects of National and Regional Significance or an Infrastructure Bank in the next surface transportation reauthorization bill.
The NRC is also advocating for improvements to the Railroad Rehabilitation & Improvement Financing (RRIF) loan program by subsidizing the interest rate and allowing payment deferrals similar to the Transportation Infrastructure Finance And Innovation Act program. Other improvements can be made by making the collateral rules more reasonable, enforcing the intent of the 90-day clock rules and allowing railroads to use the program for refinancing purposes as provided by law. RRIF is a $35-billion infrastructure loan program that is underutilized by the railroads, but we are seeing a recent pick-up in activity, at least on the application side. RRIF provides low interest (around 3.5 percent currently), 35-year loan money for railroad rehabilitation and construction. Since 2002, the FRA has approved 33 RRIF loans for a combined total of approximately $1.7 billion.
The NRC will work with our railroad customers to protect and expand the Section 130 Grade Crossing Program, which has a long record of success in improving public safety, but only funds a small fraction of the documented needs.
The NRC will work with APTA and other rail transit advocacy support groups to make sure that Congress continues the meaningful rail transit investments of the past decade. More and more U.S. cities are realizing the economic and environmental benefits provided by constructing and expanding light rail and metro systems and we are seeing a shift in travel patterns across the country. However, this momentum is at risk as the funding for the mass transit account of the highway trust fund is no longer sufficient to expand and maintain the system. Simply put, more funding needs to be dedicated to rail transit investments and the NRC will work hard in D.C. every day to get that message across to Congress.
And the NRC will continue work with passenger rail advocacy groups to aggressively support and fund a meaningful investment into the national intercity passenger rail network.
RT&S: Any closing thoughts?
Benton: I would like to thank my fellow board members and all the NRC member companies for supporting me in my position as chairman of the board. I am humbled to represent a great organization in a great industry. I believe the NRC has the proper priorities for our membership – leadership in safety initiatives and training materials, advocacy in legislative and regulatory matters, membership growth, a high-quality conference and maintaining a high level of interaction with the other key industry organizations.
We are gaining membership, setting conference attendance records and getting unprecedented participation in our "Safe Contractor of the Year" contest – all signs pointing toward a healthy and active organization. Our committee members and directors of the board are active and engaged with a high level of support from their respective employers. I would like to thank the NRC member companies that support those who serve on the board and on the committees for allowing us to dedicate some of our time to this quality organization.
The state of the National Railroad Construction and Maintenance Association is stronger than ever.


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Google Targets Android Fragmentation With Updated Terms For SDK 154
SternisheFan writes "Google has expanded its legal agreement with developers working on Android applications to specifically prohibit them from taking any action that could lead to a fragmentation of the operating system. The prohibition was added to the terms and conditions for Google's Android SDK (software development kit), which developers must accept before using the software to build Android apps. The previous version of the terms of service, published in April 2009, didn't address the issue, but the new terms published on Tuesday include this new paragraph: 'You agree that you will not take any actions that may cause or result in the fragmentation of Android, including but not limited to distributing, participating in the creation of, or promoting in any way a software development kit derived from the SDK.' Google did not respond to several requests for comment. The issue of Android fragmentation has been gaining increased attention, but it's happened largely as a result of actions taken by Google and Android handset makers, not developers. It's a problem because it means that Android applications may not run properly across all Android devices. 'It continues to be a problem, both on smartphones and tablets,' said Avi Greengart, research director at Consumer Devices. 'Google has talked about multiple initiatives for dealing with it, but none of them have successfully addressed it.'"

subset: commoncrawl


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Nonprofit Mental Health Partners, serving Boulder and Broomfield Counties, will host a community outreach briefing about the Jessica Ridgeway case from 6 p.m. to 7:30 p.m. Monday, Oct. 15, at Superior Town Hall, 124 East Coal Creek Drive.
Ridgeway was last seen at 8:30 a.m. Friday, Oct. 5, as she left her home on Moore Street in Westminster. As Superior, Louisville, and surrounding communities experience this tragic event, Mental Health Partners pledges to be a support to the affected communities.
Boulder County District Attorney Stan Garnett will be present to talk about the District Attorney's role in the case. Boulder County law enforcement will discuss the latest on the situation and what additional actions the Boulder County Sheriff's Department plans to take.
Janine D'Anniballe, director of access, emergency, and community services at Mental Health Partners, will present on expected trauma and grief reactions in both children and adults. Additional information and resources on how to talk with children about stressful events, how to protect your family and your community, coping skills and referrals for additional support will also be available.
Mental Health Partners is a nonprofit organization that provides affordable and effective services for Boulder and Broomfield County residents with mental health issues.
The organization supports 30 programs that serve nearly 18,000 individuals every year and does not turn anyone away from services regardless of their ability to pay.
For more information, visit mhpcolorado.org.


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|By ManageEngine IT Matters
Article Rating:
|May 30, 2017 07:30 PM EDT
Seven Essentials for a Top-Performing IT Help Desk
By Ujjwal Sood, product analyst, ManageEngine
The help desk forms the backbone of IT operations for many federal, state and local government agencies. In fact, the cross-functional nature of its operation means the help desk directly impacts productivity and is an essential part of what enables an agency to meet its stakeholder needs.
However, owing to increasingly complex IT environments, managers struggle to ensure that their help desks are operating at optimum efficiency. This seven-point guide will help IT managers ensure their help desks deliver exceptional service while maximizing productivity.
1. Create the right structure: Properly structuring an IT help desk can greatly improve its efficiency. Organize help desks into multiple levels or tiers. In a three-tier help desk, for example, tier 0 can be a self-service portal, with tiers 1, 2 and 3 made up of technicians with increasing levels of knowledge and skill. Depending on the complexity of the issue in a ticket, issues can be routed to the appropriate tier. IT managers should also set up a channel for inter-level communication and escalations.
2. Queue and assign requests: Most help desks address tickets on a priority basis, with higher priority tasks taking up most of the technicians' productive time. Other tickets can remain unaddressed until a technician responds to it, leading to higher turnaround times and violations of service-level agreements. Queue up tickets on a first-come, first-served basis and use automated assignment models like round robin and load balancing to keep on top of requests. Priority-based business rules can also be applied to ticket assignments.
3. Conduct end-user surveys: To better evaluate the help desk's performance IT managers should assess critical success factors like processes, technicians and technology. Technicians should be evaluated on their responsiveness and speed of ticket resolution; processes by the ease of submitting a ticket, reaching a technician and receiving support; and technology by the ease of communication.
To get feedback on individual tickets, send a survey to users when their tickets are closed. For higher-scale feedback, conduct annual or semi-annual surveys.
4. Empower end users with self-service: Users often encounter simple and repetitive issues that they can resolve themselves, which can take some of the burden off of the IT help desk team. To help end users solve their own problems, create a self-service portal that provides information and solutions as well as a service catalog where they can easily view and choose the services they need. Additionally, a self-service portal can be used to make organization wide announcements to keep users informed about any issues, planned maintenance, etc.
5. Better manage routine tasks: IT help desks often carry out periodical tasks like changing a printer's toner or performing system checks. These tasks can be managed in two ways:
- Scheduling: A ticket for routine tasks is created at a set time and gets assigned to a technician.
- Automating: Routine and simple tasks like password reset requests can be automated so that technicians can address higher priority tickets.
6. Generate reports with targeted key performance indicators: To gauge help desk performance, one tell-all report will not suffice for all stakeholders. Generate targeted reports and, for starters, measure the following:
- First contact resolution: the percentage of tickets resolved upon first interaction with a user.
- SLA violations: the percentage of tickets in which the response or a resolution violated the SLA.
- Backlog tickets: the percentage of new tickets remaining unresolved.
- Mean resolution time: the time taken on average to resolve a ticket.
- User satisfaction: the percentage of users happy with the support provided.
Presenting those metrics as scorecards is an effective way to monitor help desk performance at a higher level and can be particularly useful for strategists and decision makers.
7. Increase collaboration and communication: On certain occasions, technicians communicate back and forth extensively with the requester. Technicians may spend considerable time switching between applications and typing out emails. This overhead can be eliminated by using a help desk tool that sends and receives emails from within the request. Canned text for routine responses and resolutions will further reduce the need to manually type emails.
Government agencies have now started looking at IT help desks as value additions rather than cost centers. To meet the needs of stakeholders, agency help desks have had to keep pace with the evolution of emerging and increasingly complex technologies. The tips above can set up an IT help desk for success and add value for agency users.
As first published in GCN.
Ujjwal Sood is a product analyst at ManageEngine, a division of Zoho Corp. He works in the ITSM products division for the flagship product ServiceDesk Plus. He tracks emerging IT technologies and studies their impact and application in the IT service management context. When not immersed in reading IT industry reports or writing articles, he morphs into a coach for the company's cricket team. For more information on ManageEngine, the real-time IT management company, please visit www.manageengine.com; follow the company blog at http://blogs.manageengine.com, on Facebook at http://www.facebook.com/ManageEngine and on Twitter @ManageEngine.
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All major researchers estimate there will be tens of billions devices - computers, smartphones, tablets, and sensors - connected to the Internet by 2020. This number will continue to grow at a rapid pace for the next several decades.
With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend @CloudExpo | @ThingsExpo, June 6-8, 2017, at the Javits Center in New York City, NY and October 31 - November 2, 2017, Santa Clara Convention Center, CA. Learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.
Track 1. FinTech
Track 2. Enterprise Cloud | Digital Transformation
Track 3. DevOps, Containers & Microservices
Track 4. Big Data | Analytics
Track 5. Industrial IoT
Track 6. IoT Dev & Deploy | Mobility
Track 7. APIs | Cloud Security
Track 8. AI | ML | DL | Cognitive Computing
Delegates to Cloud Expo / @ThingsExpo will be able to attend 8 simultaneous, information-packed education tracks.
There are over 120 breakout sessions in all, with Keynotes, General Sessions, and Power Panels adding to three days of incredibly rich presentations and content.
Join Cloud Expo / @ThingsExpo conference chair Roger Strukhoff (@IoT2040), June 6-8, 2017, at the Javits Center in New York City, NY and October 31 - November 2, 2017, Santa Clara Convention Center, CA for three days of intense Enterprise Cloud and 'Digital Transformation' discussion and focus, including Big Data's indispensable role in IoT, Smart Grids and (IIoT) Industrial Internet of Things, Wearables and Consumer IoT, as well as (new) Digital Transformation in Vertical Markets.
Financial Technology - or FinTech - Is Now Part of the @CloudExpo Program!
Accordingly, attendees at the upcoming 20th Cloud Expo / @ThingsExpo June 6-8, 2017, at the Javits Center in New York City, NY and October 31 - November 2, 2017, Santa Clara Convention Center, CA will find fresh new content in a new track called FinTech, which will incorporate machine learning, artificial intelligence, deep learning, and blockchain into one track.
Financial enterprises in New York City, London, Singapore, and other world financial capitals are embracing a new generation of smart, automated FinTech that eliminates many cumbersome, slow, and expensive intermediate processes from their businesses.
FinTech brings efficiency as well as the ability to deliver new services and a much improved customer experience throughout the global financial services industry. FinTech is a natural fit with cloud computing, as new services are quickly developed, deployed, and scaled on public, private, and hybrid clouds.
More than US$20 billion in venture capital is being invested in FinTech this year. @CloudExpo is pleased to bring you the latest FinTech developments as an integral part of our program, starting at the 20th International Cloud Expo June 6-8, 2017 in New York City and October 31 - November 2, 2017 in Silicon Valley.
@CloudExpo is accepting submissions for this new track, so please visit www.CloudComputingExpo.com for the latest information.
Speaking Opportunities
The upcoming 20th International @CloudExpo | @ThingsExpo, June 6-8, 2017, at the Javits Center in New York City, NY and October 31 - November 2, 2017, Santa Clara Convention Center, CA announces that its Call For Papers for speaking opportunities is open.
Submit your speaking proposal today! ▸ Here
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SYS-CON Media (www.sys-con.com) has since 1994 been connecting technology companies and customers through a comprehensive content stream - featuring over forty focused subject areas, from Cloud Computing to Web Security - interwoven with market-leading full-scale conferences produced by SYS-CON Events. The company's internationally recognized brands include among others Cloud Expo® (@CloudExpo), Big Data Expo® (@BigDataExpo), DevOps Summit (@DevOpsSummit), @ThingsExpo® (@ThingsExpo), Containers Expo (@ContainersExpo) and Microservices Expo (@MicroservicesE).
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DXWorldEXPO LLC announced today that All in Mobile, a mobile app development company from Poland, will exhibit at the 22nd International CloudEXPO | DXWorldEXPO. All In Mobile is a mobile app development company from Poland. Since 2014, they maintain passion for developing mobile applications for enterprises and startups worldwide.
Jun. 22, 2018 02:00 PM EDT Reads: 2,622
Nicolas Fierro is CEO of MIMIR Blockchain Solutions. He is a programmer, technologist, and operations dev who has worked with Ethereum and blockchain since 2014. His knowledge in blockchain dates to when he performed dev ops services to the Ethereum Foundation as one the privileged few developers to work with the original core team in Switzerland.
Jun. 22, 2018 01:15 PM EDT Reads: 3,707
Cloud-enabled transformation has evolved from cost saving measure to business innovation strategy -- one that combines the cloud with cognitive capabilities to drive market disruption. Learn how you can achieve the insight and agility you need to gain a competitive advantage. Industry-acclaimed CTO and cloud expert, Shankar Kalyana presents. Only the most exceptional IBMers are appointed with the rare distinction of IBM Fellow, the highest technical honor in the company. Shankar has also receive...
Jun. 22, 2018 12:30 PM EDT Reads: 2,979
DXWorldEXPO LLC announced today that ICOHOLDER named "Media Sponsor" of Miami Blockchain Event by FinTechEXPO. ICOHOLDER gives detailed information and help the community to invest in the trusty projects. Miami Blockchain Event by FinTechEXPO has opened its Call for Papers. The two-day event will present 20 top Blockchain experts. All speaking inquiries which covers the following information can be submitted by email to [email protected] Miami Blockchain Event by FinTechEXPOalso offers sp...
Jun. 22, 2018 11:45 AM EDT Reads: 2,941
Headquartered in Plainsboro, NJ, Synametrics Technologies has provided IT professionals and computer systems developers since 1997. Based on the success of their initial product offerings (WinSQL and DeltaCopy), the company continues to create and hone innovative products that help its customers get more from their computer applications, databases and infrastructure. To date, over one million users around the world have chosen Synametrics solutions to help power their accelerated business or per...
Jun. 22, 2018 10:15 AM EDT Reads: 2,645
DXWordEXPO New York 2018, colocated with CloudEXPO New York 2018 will be held November 11-13, 2018, in New York City and will bring together Cloud Computing, FinTech and Blockchain, Digital Transformation, Big Data, Internet of Things, DevOps, AI, Machine Learning and WebRTC to one location.
Jun. 22, 2018 09:45 AM EDT Reads: 8,066
@DevOpsSummit at Cloud Expo, taking place November 12-13 in New York City, NY, is co-located with 22nd international CloudEXPO | first international DXWorldEXPO and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time t...
Jun. 22, 2018 09:30 AM EDT Reads: 3,006
When talking IoT we often focus on the devices, the sensors, the hardware itself. The new smart appliances, the new smart or self-driving cars (which are amalgamations of many 'things'). When we are looking at the world of IoT, we should take a step back, look at the big picture. What value are these devices providing. IoT is not about the devices, its about the data consumed and generated. The devices are tools, mechanisms, conduits. This paper discusses the considerations when dealing with the...
Jun. 22, 2018 08:30 AM EDT Reads: 3,571
Charles Araujo is an industry analyst, internationally recognized authority on the Digital Enterprise and author of The Quantum Age of IT: Why Everything You Know About IT is About to Change. As Principal Analyst with Intellyx, he writes, speaks and advises organizations on how to navigate through this time of disruption. He is also the founder of The Institute for Digital Transformation and a sought after keynote speaker. He has been a regular contributor to both InformationWeek and CIO Insight...
Jun. 22, 2018 08:30 AM EDT Reads: 2,280
Digital Transformation is much more than a buzzword. The radical shift to digital mechanisms for almost every process is evident across all industries and verticals. This is often especially true in financial services, where the legacy environment is many times unable to keep up with the rapidly shifting demands of the consumer. The constant pressure to provide complete, omnichannel delivery of customer-facing solutions to meet both regulatory and customer demands is putting enormous pressure on...
Jun. 22, 2018 08:15 AM EDT Reads: 2,238


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Linda Stoll, executive director of food services for Jeffco Public Schools, received the Silver Leadership Award during the National Foodservice Achievement Management Excellence award ceremony on Jan. 15.
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Posted on May 17, 2013
It would have been mere vulturing (vulching, we called it, in the old days) to put it up for sale right after the great Jonathan Winters died, and, anyway, I couldn't find it. But it's around here somewhere, one of the rarest albums he ever made. I understand he made a few white label party records in his time, but I bet this even beats that. It's an LP of radio spots he recorded for Fiat: no jacket, no liner notes, and they misspell like mad on the label. But it was never meant for release.
Pricing records again? Why, yes. And I have been struck by the large number of records I see that never got any airplay on my local Top 40 station, or even my hardcore rock station ("Rockin' the Pods Off the Soybeans!")
The Fiat album came from a lady whose husband had worked for an ad agency, and had dozens of these things, many of them involving ads which never made it onto the radio: they had been recorded simply to play for the client who was being asked to pay for them. A few had checkmarks on the label to show which ones the client had liked.
We also get records of commercials which were sent to the radio stations. In those bygone analog days, in fact, it was the only way to get the commercials there: the DJ cued them up just like anything else that was going out over the air. Last year, there was a 45 which had no fewer than 12 different comedy routines to promote a special brand of shoes, while this year we have a 45 with three different versions of the original Diet Pepsi theme (Music To Watch Girls By, if you have forgotten.) A few of these were actually intended for public sale: the T-Bones album joyfully proclaimed that it included their one hit: No Matter What Shapes Your Stomach's In, which was done for Alka-Seltzer. And the Mel-Tones, who had backed up Mel Torme in their glory days, produced a number of records featuring a gramaphone with a horn in the shape of a plastic cup. These records were produced for the Solo Cup Company.
Then there are the demo records produced by those souls whose whole profession is either in the writing or performing of music for commercial jingles. Some of these from the 60s feature dance bands whose names appear on records from the 40s, but who had now gone full-time into background music for soup or laundry soap. I kind of like these, because, without a specific client in mind, they have to make up their own brands: Washo Soap or Yummo Soup.
We have a couple of peculiarities mixed in with these (even odd records can have their odder variations.) Purex once released an entire album of the music from its commercials, deleting the plug for the product. (Music Minus Me, they called it.) And I have the soundtrack for a motivational film shown at the Budweiser Sales Convention of about 1963. None of these records made the charts.
But these limited issue goodies are limited to Madison Avenue. We have also been given a dozen records of music recorded specifically for beginning ballet classes, and another rare recording by a composer of wide influence but no renown (she spent her whole life writing those pieces in beginner piano books.) If I had space, I could discourse on all the high school band and chorus albums, which are a genre little studied by music historians. Did you know the singing group of Bishop Ireton High School called itself the Bisons? Yes, it stood for the Sons of Bishop Ireton. B.I. Sons: get it? You're hard to please: would it amuse you more to learn, as I did, that all the Bisons albums from the 70s are now available on CD?
Better get that Jonathan Winters Fiat record out before someone posts it on YouTube.


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Walter Cronkite and Edward R. Murrow better make room atop the Mount Rushmore of television news: America has another anchorman to celebrate.
He's a man other men aspire to be. One with many leather-bound books, a love of scotch and names for both his biceps. He reads the news like no one else — and he looks damn good doing it.
He's Ron Burgundy and he wants you to stay classy, America.
Now, as we await the next chapter of his ongoing adventures, the Newseum is making a case for Burgundy's place within — or at least next to — journalism history.
"Anchorman: The Exhibit," which opened Thursday at the museum just off the national Mall, is a tribute to the mustached newsman and the 2004 movie that birthed him, "Anchorman: The Legend of Ron Burgundy."
It's also a way for the Newseum to have some fun with the TV news industry from the era the film so brilliantly satirized: the 1970s.
"We've got plenty of serious stories we tell, but museums can have a sense of humor, too," says Cathy Trost, the Newseum's vice president of exhibits and programs. "Laughter is sometimes the best way to learn."
For those who haven't seen the cult comedy dozens of times, "Anchorman" follows the triumphs of San Diego's all-male Channel 4 news team and award-winning lead anchor Burgundy (Will Ferrell). When a woman, Veronica Corningstone (Christina Applegate), joins the ranks and earns a spot next to Burgundy at the news desk, the men don't take it well. "It is anchorman, not anchorlady!" sportscaster Champ Kind (David Koechner) shouts. "And that is a scientific fact!"
While the exhibit packs in plenty of "Anchorman" memorabilia — including costumes worn by Ferrell and the rest of the cast, iconic props and a re-creation of the Channel 4 news desk that visitors can sit at — it's all juxtaposed by parallels from history.
"In any parody there's some truth," Trost says. "And in the 1970s, there really were eyewitness news teams that wore matching polyester blazers and had big hair. More importantly, the anchor chair was often for men only and women did have to fight sexism to get to the top."
The exhibit arrives a month before "Anchorman 2: The Legend Continues" hits theaters, picking up the Burgundy story in the 1980s as he helms New York's first 24-hour news network. A collection of items from the sequel will join the exhibit around the film's Dec. 20 release.
"There's room for pop culture in the museum," Trost says. "The objects on display in 'Anchorman' are artifacts of pop culture, just like Dorothy's slippers or Archie Bunker's chair."
"Written by" Ron Burgundy, the book "Let Me Off at the Top!: My Classy Life & Other Musings," to be released Tuesday, gives a backstory to the Burgundy legend. Did you know, for example, that Burgundy is from a small coal-mining town in Iowa, or that he went hunting for jackalopes with Bobby Kennedy? Now you do. You're welcome.
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The Newseum is located at 555 Pennsylvania Ave. NW, Washington. "Anchorman: The Exhibit," which runs through Aug. 31, 2014, is free with museum admission ($13-$22). For more information, visit www.newseum.com or call 888-639-7386.


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Inmate Miguel Contreras-Perez, suspect in a stabbing death murder charge, waived advisement Tuesday in Crowley County District Court.
An inmate waived advisement in front of Judge Michael Schiferl in Crowley County District Court Tuesday on a first-degree murder investigation.
The murder charges against Miguel Contreras-Perez stem from the stabbing death of kitchen worker and pastry chef Sgt. Mary Ricard at the Arkansas Valley Correctional Facility on Sept. 24, 2012.
The courtroom was packed. The family of the victim was present.
Before the proceedings began, several items were motions by the public defender's office. After the court was called into session by the judge, the attorney for the defense waived the preliminary advisement. The judge asked if any of the motions filed were emergencies. Advised that they were not, he reserved action until Jan. 29, also at 1:45. The motions were received by Rod Fouracre, a deputy district attorney but district attorney at the time of the event. Jim Bullock, newly elected district attorney, was also present, as were the Assistant District Attorney William Culver and other deputy district attorneys.
Among the motions filed, the appointment of the public defender's office as the defense team was acknowledged by the judge. Two of the other motions which were acknowledged were access to the court files for the defense team and also preservation of evidence. The defense team would also like to suppress pretrial publicity. The defense team's leaders are Kim Karn and Kimberly Chambers.


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PRINCETON, N.J. - Topping off what was already the most successful season in program history, the Columbia volleyball team was honored with three All-Ivy League selections Thursday afternoon, as announced by the conference office. For the first time ever, Columbia had two players named to the first team, seniors Megan Gaughn and Heather Braunagel, while sophomore Caitlin Brenton earned second team accolades.
Gaughn was a unanimous selection as she notched the third All-Ivy League honors of her career. The outside hitter became Columbia's all-time leader in kills this season, accumulating 1,284, and finished second in the league after averaging 3.60 kills per set.
Earlier this season, Gaughn attacked her way to Ivy League Player of the Week accolades following a 16-kill, 18-dig performance vs. Cornell to become the first-ever player for Columbia to reach the 1,000-kill, 1,000-dig milestone.
Braunagel, earning her second All-Ivy League honors, led the league in blocks per set throughout the season, averaging 1.20, and finished third in hitting percentage, swinging at a .351 mark. Her dominance at the net lifted Columbia to lead the entire league in blocks throughout the season with 2.50 per set.
A first-time All-Ivy League selection, Brenton was as an all-around integral force for the Lions this season, finishing second in both kills (2.19/set) and blocks (0.86/set).
Columbia closed out the 2012 season with five consecutive wins to go 14-9 overall and 9-5 in the Ivy League, earning a tie for second place in the conference for its highest finish in school history.
Complete List of 2012 Volleyball All-Ivy Selections
Kendall Polan, Yale (Jr., S/H - Cardiff, Calif.)
Dani Shepherd, Penn (Jr., L - Los Angeles)
Kelly Johnson, Yale (Fr., S/H - Palos Verdes, Calif.)
Heather Braunagel, Columbia (Sr., MB - Trumbull, Conn.)
Megan Gaughn , Columbia (Sr., OH - Winter Park, Fla.)*
Taylor Docter, Harvard (Sr., OH - Sr., OH, Los Altos, Calif.)* Unanimous Selection
^ Due to ties in the voting, first-team All-Ivy was expanded from seven
Dani Shepherd, Penn (Jr., L - Los Angeles)
Kendall Peterkin, Princeton (Fr., RS/MB - San Diego)
Lydia Rudnick, Princeton (Sr., OH - Encinitas, Calif.)*
Kelly Johnson, Yale (Fr., S/H - Palos Verdes, Calif.)
Kendall Polan, Yale (Jr., S/H - Cardiff, Calif.)*
Mollie Rogers, Yale (So, OH - San Diego)
Caitlin Brenton, Columbia (So., OH - San Jose, Calif.)
Rachel D'Epagnier, Cornell (Jr., MB - Coopersburg, Pa.)
Caroline Walters, Harvard (So., MB - San Mateo, Calif.)
Emma White, Penn (So., OH - Manhattan Beach, Calif.)
Tiana Woolridge, Princeton (So., MB - Sherman Oaks, Calif.)
Maddie Rudnick, Yale (So., L - Encinitas, Calif.)
Haley Wessels, Yale (Sr., MB - Dallas)
* Unanimous Selection
^ Due to ties in the voting, first-team All-Ivy was expanded from seven


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Log Cabin Slams Fellow GOPer Chuck Hagel in NYT Ad
Officials from the Log Cabin Republicans, the primary organization for LGBT GOPers, took out a full-page ad in last Thursday's New York Times that sharply criticized potential U.S. Defense Secretary nominee Chuck Hagel, who is, in fact, a Republican.
The group pointed to anti-gay remarks Hagel made in 1998, Politico reports, during confirmation hearings for the nation's first out-gay ambassador, James Hormel. The group also picked up on right-wing criticism of Hagel for allegedly being "soft" on Israeli defense.
"Chuck Hagel: Wrong on gay rights, wrong on Iran, wrong on Israel," the LCR ad reads. "Tell President Obama that Chuck Hagel is wrong for Defense Secretary. Help us create a stronger and more inclusive Republican Party."
It was reported in December that Hagel, former senator of Nebraska, would most likely be President Barack Obama's choice to be the next Defense Secretary. The Associated Press reported that the Human Rights Campaign called out his anti-gay voting past and said his comments are "unacceptable."
"The next Secretary of Defense must be supportive of open service as well as equal benefits for lesbian and gay military families and Sen. Hagel must address these issues immediately," HRC's president, Chad Griffin said. "Whoever is selected to be the next Secretary of Defense needs to understand there are clear expectations for progress at the Defense Department and that the president's views on key issues must be reflected by the secretary."
After Hagel was feeling the heat, he apologized for his statements, AP notes.
"I apologize to Ambassador Hormel and any LGBT Americans who may question my commitment to their civil rights," Hagel said in Friday's statement. "I am fully supportive of 'open service' and committed to LGBT military families."
HRC responded and said, "Senator Hagel's apology and his statement of support for LGBT equality is appreciated and shows just how far as a country we have come when a conservative former Senator from Nebraska can have a change of heart on LGBT issues. Our community continues to add allies to our ranks and we're proud that Senator Hagel is one of them."
Apparently, Hagel's apology did not satisfy LCR. The U.K. national newspaper the Guardian attempts to figure out who paid for the ad and points out that the organization is poorly funded. Full-page ads in the NYT are extremely expensive -- more than $100,000.
"LCR - which touts itself as 'the only Republican organization dedicated to representing the interests of LGBT Americans and their allies' - has virtually no demonstrated prior interest in Israel," according to the Guardian. .The only mention of that country on its entire website is as part of a laundry list of nations which allow gay and lesbians to serve in the armed forces, while its only substantive position on Iran policy is a tepid 2010 statement advocating a single 2010 bill for increased sanctions, something which Obama supported and signed (the group did lend its name to a coalition against Iranian nuclear proliferation.)"
If LRC didn't do it, who did?
The article then notes that LCR has supported Republicans, like John McCain, Mitt Romney and other politicians that do not fully support LGBT rights, and questions why the group would single out Hagel. It is suggested that neoconservatives were responsible for LCR's ad and the article says one of their tactics "is to cynically exploit liberal causes to generate progressive support for their militaristic agenda. They suddenly develop an interest in the plight of gay people when seeking to demonize Iran, or pretend to be devoted to women's rights when attempting to sustain endless war in Afghanistan, or become so deeply moved by the oppression of Muslim factions - such as Iraqi Shia - when it comes time to justify their latest desired invasion."
The Guardian contacted LRC about the ad's funding and motive. The group's executive director, R. Clarke Cooper, admitted that the organization did not pay for the ad and that the campaign "is being funded by a number of donors."
Cooper, however, would not reveal any of the donor's information and would not say if the donors are part of the "pro-Israel" community.
"In other words, whether these donors are simply exploiting gay issues and the LCR to advance an entirely unrelated agenda as a means of attacking Hagel," the Guardian concluded.
Cooper did say, however, that, "LCR is particularly concerned about Chuck Hagel as a potential Defense Secretary because of the role he would play in continuing to oversee the implementation of open service of the military." Cooper did not explain why LRC endorsed Mitt Romney as president as he was opposed to DADT and supported other anti-gay laws.
To make matters more confusing, weeks before the anti-Hagel ad was taken out, Cooper lauded the politician in the New York newspaper Gay City News. "I recall working with Senator Chuck Hagel and his staff during the Bush administration and he was certainly not shy about expressing his criticisms," he said. "But despite his criticisms,Hagel voted with us most of the time and there was no question he was committed to advancing America's interests abroad. As for his nomination to be Secretary of Defense, it is well worth noting that Senator Hagel is a combat veteran who has hands-on experience in the field. The battlefield is not just theory for him."
Last week, officials from LCR announced that Clarke would be stepping down and Gregory T. Angelo, who supported Newt Gingrich as president soon he signed the National Origination for Marriage's petition to outlaw gay marriage on the federal level, would take his place as interim head.
"I am both humbled and thrilled to have the support of the Log Cabin Republicans National Board of Directors and to follow in the footsteps of the inimitable Clarke Cooper," Angelo said in a press release. "There has never been a more exciting and historic time to be a gay Republican-with the wind at our backs following four referendum victories for the freedom to marry last November and the United States Supreme Court soon to rule on marriage equality, 2013 could mark a turning point in the fight for equal rights for all."
Even though the Human Rights Commission has accepted Hagel's apology for his comments during the Hormel hearings, that didn't satisfy Barney Frank.
The ever-outspoken out-gay congressman from Massachusetts issued a take-no-prisoners press release criticizing Obama's proposed Defense Secretary's appointment:
"Then-Senator Hagel's aggressively bigoted opposition to President Clinton's naming the first openly gay Ambassador in U.S. history was not, as Sen. Hagel now claims, an aberration. He voted consistently against fairness for LGBT people and there does not seem to be any evidence prior to his effort to become Secretary of Defense of any apology or retraction of his attack on James Hormel. And to those of us who admire and respect Mr. Hormel, Sen. Hagel's description of him as aggressive can only mean that the Senator strongly objected to Hormel's reasoned, civil advocacy for LGBT people. I cannot think of any other minority group in the U.S. today where such a negative statement and action made in 1998 would not be an obstacle to a major Presidential appointment."


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"We have some people who are comfortable with the results, that's just the facts," he said after that loss. "We are comfortable at times with what happens. So I am trying to create a culture and environment where that isn't the case."
Nearly a year later, Embree is pleased with the change in that regard. CU (1-4, 1-1 Pac-12) will host Arizona State (4-1, 2-0) on Thursday night. During his weekly press conference on Tuesday, Embree said that while the disappointing results are still coming, the attitude toward those results is different.
"Yes it is better. Significantly better," he said. "Guys are competing, they care about what happens, there's pride, there's a lot of fight in them. It has changed that aspect of it."
Embree is hoping to see a lot of pride and fight on Thursday night against the high-flying Sun Devils. First-year coach Todd Graham has the Sun Devils averaging 38.4 points and 456.2 yards per game.
CU is coming off a bye week, but so is Arizona State, so both teams ought to be rested. Embree is hopeful the bye week will recharge his Buffs.
"It's been good," he said. "It's allowed us to get some guys back healthy, allowed us to address a few issues - tackling and turnovers."
Better tackling and creating turnovers were major points of emphasis over the past week and a half, he said.
"We did a lot of live tackling," he said. "To the players, it may not have felt like a bye, because we had a lot of live periods within practice, but it was good to do that. "
CU is 2-0 all-time in Thursday night games at Folsom Field. The Buffs defeated Stanford 21-17 in 1990 and West Virginia 17-14 in overtime in 2008. Embree is optimistic that safety Ray Polk (ankle) will return to the field this week. Polk was injured in the season opener on Sept. 1 and has not played since. ... The health status of CU's injured players won't be known until after practice on Tuesday, but Embree is hoping a full squad will be available against the Sun Devils. ... Embree said the Buffs will not have any recruits in for this weekend, but they will have some in for every other weekend after this one. ... In advance of Friday night's Buffs Madness basketball event, point guard Spencer Dinwiddie of the men's team and head coach Linda Lappe of the women's team both took a few minutes to address the media and fans at Tuesday's press conference at the University Memorial Center. The event starts at approximately 8:30 p.m. at the Coors Events Center.
Follow Brian on Twitter: @BrianHowell33.


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How did you get here?
The weekend that my Uncle Wayne passed away, Mom and I had been to Lower Michigan to brother my visit, Jeremiah. It is always so much fun to spend time with him. He is the most laid back, easy to hang out with person I've ever known. Truly, I like him a whole lot (I would like him even if he weren't my brother–and that is saying a lot). He doesn't realize it, but he blesses me so much. I have very unique relationships with each of my siblings (as each of them are, indeed, unique!), but Jeremiah really connects to my geeky-genealogy side in a way that my other siblings don't. I mean, they are all interested in the family history, and they all encourage me in that pursuit, but Jeremiah gets involved in it with me. It's a lot of fun to have him (and Mom) to get into the nitty gritty stuff with.
During our short visit, Jer took us to a blast from our childhood: East Jordan. Listen, if you don't know where East Jordan is, don't feel bad–I don't really know, either. You just drive and drive and drive…and then you DON'T BLINK. I digress. On our way, Jer showed us the corner where Grandpa's brother, George, was killed in a car wreck when he was young (my dad's sister, Aunt Georgeine, was named after him). Though I don't know the story well, and I never knew my Great Uncle George, it was moving to see the place where he died. I know I've seen it before. For some reason, I remember Dad showing me once–but I can't remember when I would've been driving there with Dad.
Aunt Millie, my Grandpa's only living sibling, still lives in that house in East Jordan where we used to visit as children. Honestly?–her house looked vaguely familiar, but it was the nearby playground that I remembered. We must have walked there from her house to play. We didn't visit with Aunt Millie, because I am not a fan of popping in unannounced–even though I know she would've welcomed us (Aunt Millie was always a favorite of ours). Next time, we will visit and listen to her tell stories. I can't wait!
But the really moving part of the journey was our visit to Sunset Hill Cemetery. Now, I knew that Uncle George was buried there, along with his parents–my great-Grandparents, Fred and Lillian. Seeing their graves was emotional enough. I know very little about these people. I wish, so much, that I had asked my grandpa about them before he died.
Jeremiah had mentioned that there were a few other Moore's hanging out at Sunset Hill, so he drove the truck to the other side of the lawn and I walked over to meet him and see if it was anyone we knew. What we found there left me speechless for several minutes. It was Fred's father, my great-great-grandfather, Thomas Moore, who had come to the United States from Canada as a child. Buried near him is his wife, Ellen [Parker Green] Moore, and between them is their daughter-in-law, Beryl (who married Fred's brother).
Jeremiah asked me who they were, and I told him all I could remember–which was (embarrassingly) not much. For a moment, all I could recollect of Thomas was that he'd been a mail carrier. But if we'd stood there all day, I would not have recollected much more. The truth is, I just don't know these people. I don't know their stories. I don't know anything about them.
And that, more than anything, breaks my heart. I know, as a searcher of family history, I have to accept my fate: I know that I will never get to the root of each family line; I know that there will always be elusive and mysterious stories; I know that there will always be people I can't find.
But I don't want it to be Thomas and Ellen. It can't be Thomas and Ellen.
As Jeremiah removed to the truck, I stood there at Tom's grave, trying not to cry, but it just overwhelmed me. This man was my immigrant ancestor, and all I knew about him was that he carried mail–which is more than most of the family knows, I dare say. Still, it is not enough. I heard myself asking him, "How did you get here?" And then I was praying. Or talking. Or wishing. I'm not sure, really. Maybe it started as a prayer but grew into a promise. I promised Thomas that I would not let his name be forgotten, that I would search and I would find him.
If there's one thing I've learned, it's that we–as a culture–are forgetful. We don't remember one another as we should. We don't remember our heritage as we should. We don't remember how we came to be here. And if we don't know where we've come from or how we've come, how can we know where we're going?


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Stefanie Maccaglia and Sean Priore, both of Economy, were united in marriage July 14 at Christ Episcopal Church in Pittsburgh. The Rev. Canon James Shoucair officiated. A reception followed at the Oldenski Hall.
The bride is the daughter of James and Sylvia Maccaglia of Cranberry Township. Parents of the bridegroom are Lorraine Priore of Economy and Gary Priore of Sewickley.
The honor attendant was Christie Nadzam of Economy. Bridesmaids included Janet Priore of Wexford, Amy Spiegel of Butler and Lindsey Doolin of Grove City.
The flower girl was Sophia Priore of Wexford.
Performing the duties of best man was Ryan Priore of Wexford. Ushers included Matt Kubacki of Pittsburgh and Mike Jean, Jim Maccaglia and Dan Nadzam, all of Economy.
The ring bearers were Ethan and Andrew Priore of Wexford and Colten Nadzam of Economy.
The bride is a 2000 graduate of Seneca Valley High School, a 2004 graduate of Westminster College with her bachelor's degree in elementary education and a 2008 graduate of Gannon University with her master's degree in curriculum and instruction and certificate in principal for kindergarten through 12th grade.
She is employed by the Moniteau School District as a third-grade teacher.
The bridegroom graduated from Ambridge High School in 2001, Robert Morris University in 2005 and in 2006 from Robert Morris University with a master's degree.
He is employed by Verizon Wireless in Warrendale.
Following a honeymoon trip to Punta Cana in the Dominican Republic, the couple is making their home in Economy.


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Circa 1930A petite frosted and wheel-cut globe on nickel fittings made in the Remains Lighting workshop. Due to the antique nature of this fixture, there may be some nicks or imperfections in the glass.
Current height: 112 cmMinimum height: 27 cmOverall: 15 cm diameter
CE wiring available, contact sales for a quote.
CE Lamping: Single ES/E27 socket, maximum 60 watts.See related antique: AHL3727
1 fixture total available.On display at our 28th Street showroom.
© Remains Lighting 2018


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The suspect in the abduction and slaying of 10-year-old Jessica Ridgeway has been charged as an adult with four counts of first-degree murder, second-degree kidnapping, sexual assault of a child and two counts of crimes of violence.
Austin Reed Sigg, 17, is also facing charges of attempted first-degree murder, attempted sexual assault and attempted second-degree kidnapping in connection with the attempted abduction of a woman who was jogging at Ketner Lake on May 28.
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Nov. 25 to Dec. 1
Nov. 25 to Dec. 1
Arrested Persons: 7
Domestic Violence Calls: 2
Suspicious Persons/Activity: 8
Alarms: 4
Motor Vehicle Accidents: 4
Property Damage: 2
Fight in Progress:
Juvenile Problems:
Assist Other Agency: 5
Check the Well Being: 4
Stealing: 2
Peace Disturbance: 4
Armed Robbery:
Keep The Peace: 1
Driving While Intoxicated: 1
Drug Violations: 3
Animal Complaints: 1
Civil Matters: 18
Business Checks (after hours): 91
7-Arrested, 4-Men, 3-Women, 3-Felony, 3- Misdemeanor and 1-DWI
This is partial listing of criminal activity investigated by the Lake Ozark Police Department. All suspects are considered innocent until proven guilty in a court of law. Most cases remain under investigation and any citizen with any additional information is encouraged to call the Police Department. We appreciate any and all support received from the general public. Any questions about this activity report can be made to the attention of Mark A. Maples Police Chief at (573) 365-5371.


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Leading Cargo Website Developers Company in Mumbai
We VRL Cargo Movers have also got registration from the airways making it easier to offer service to customers. We offer this Air freight services with full documentation, with custom clearance. Our authentic, prompt and cost effective air cargo services have open platform for customer to import & export, shift goods from one place to another, freight forwarding etc with ease.
Best Cargo Website Development Company in Nalpada
Hiring a Web Designing Company for Logistics Website designing and maintenance is something that requires the right knowledge, and one must choose a company that offers all the essentials.
A well designed and managed Cargo Website is often able to retain a visitor for minutes. Some of the successful Logistics Websites even managed to get bookmarked, and people return to the same Logistics Website time and again. The success of a Logistics Website depends on how professionally it has been designed and how purposefully it can offer the desired things to the visitors. All these things are decided by the work of a web designing company. With millions of services on offer, it can be confusing to choose a particular service, but if you know what to expect, things get easier.
After all, we always expect more than just a Logistics Website!
Troika Tech Services - Website Designers in Mumbai107, Kothari Milestone, Near Railway Station, Malad, Malad West, Mumbai, Maharashtra 400064
Cargo Website Developers Company
Packing And Moving Tips
Here are some packing tips that you may not have thought of before. So, Here we provide some packing tips for moving goods :-
- 1. Gather packing supplies before you start. There's nothing more frustrating, then having to stop half-way through a packing session in order to get more supplies.
- Packed boxes should weight less than 50 pounds. Pack heavier items on the bottom.
- Stuff socks, scarves, pillow cases and other small fabric items in holes and crevices in boxes – just make sure you keep pairs of socks together.
- Make sure all boxes can close properly and be sealed so the tops are flat. If you over-pack a box, you risk damage to the contents.
- Pack small items in small boxes and place them into a large box. Label all boxes, large or small. For more information on boxes, click here. Small, loose items should be boxed or bagged and sealed securely before placing into a larger box.
- If moving liquids, either transfer them into a sealable container or make sure the lid is secured by taping it down, then put it into a waterproof bag, seal the bag then place it upright into a box. Clearly mark the box with arrows and "This End Up". Also, check which items should not be packed – items that your mover will not move.
- Keep an inventory list of each box and its contents. This will be necessary if a box goes missing and you need to make a claim. Keep clothing in dresser drawers.
- Keep a box labelled "Load last, unload first" for the essentials you'll need when you arrive. Go here to read more about what to include in your essentials box.
Which is Best Cargo Website Designer in Nalpada Thane?
Choosing the right Logistics Website designer is the foremost important thing for your business. It requires creativity for a designer to understand the requirements of a client, so that he can come up with the most effective strategy for business. Sometimes, disputes arise between the clients and designers due to miscommunication between them. A common issue faced by them is the differences in cultures, mostly when the client belongs to a foreign country. But a good Cargo web designer overcomes such problems by providing quality work along with timely submissions.
However, there are certain things that a client needs to work on, for getting clarity of the exact requirements of web designing. This involves creation of a sitemap by the client. A sitemap is like a rough estimate of the pages and links that are to be included in the Shipping Website. This can be better understood with the reference of a company's Logistics Website, which includes different pages like- company's profile, products and services offered, contact us page etc. The client can create a brief of company's background including the pictures of company, its products etc. In order to have a better understanding of your preferences and for the Logistics Website designer to know your taste, creating a list of sites that you like is of utmost importance.
• Professionalism- Another important factor to be considered while choosing a Shipping Website designer is his professional attitude. He should be able to stand to his commitments and must deliver the project timely. Delay in work is not a good sign!
• Affordability- The cost involved in the process of Logistics Website designing should be in accordance with the standard and fair prices set for this task. It's a long term investment, so spend wisely!
We hope the above information helps you in future projects.
Troika Tech - Website Designers & Developers Company in Sakinaka Marol and Andheri East4, Summit Business Park, Kurla Rd, Mota Nagar, Shivaji Colony, Mota Nagar, Andheri, Andheri East, Mumbai, Maharashtra 400099
Which is the Top Logistics Website Designing Company in Nalpada Thane ?
Cargo Website Design Services
VRL Cargo Movers is No.1 packers and movers service providers company in India. We render services in major cities like Chandigarh, Mohali, Panchkula, delhi, bangalore, kolkata, gurgaon, noida, hyderabad, ahmedabad, jaipur and all over India. We also specialised in packers and movers, domestic relocation, shipping services, sea freight relocation, air freight services, customs clearance, storage and warehousing, car transportation, home relocation, corporate relocation, pet moving and international relocation.
VRL Cargo Movers provides services with maximum customer satisfaction, high quality, Professional and 24X7 support services in Nalpada. As proffesionals we value customer possessions and their satisfaction. Our mission is to provide the valuable services to customers with the maximum customer satisfaction and to move with full responsibility and accountability. We offer door to door delivery with an appropriate time. We are Professional to take care of customer's every need. We promise to provide a trouble-free packing and moving services with an economic cost.
Shipping Website Designing Agency
So at any point of time, if you air freight services, packing moving services, fill up the above query form and send it to us. We will be very happy to offer you our quality air freight services which are not only genuine but cost effective as well. Our air cargo services have made easier for companies and other people to move goods from one place to another through airways.
We offer all types of international packing moving services, relocation services, shipping of goods from the nearest port, freight forwarding, air cargo moving, air parcel delivery, cargo moving, import and export services through air ways and sea ways. Visa clearance, custom clearance services and various other services related to international packing and moving services in Nalpada. Our staff members give personal touch to every valuable goods of customers to move it on time without making even as slight mistake. Truck We have good link and have registered ourselves with all the major airlines and ship company which helps us to move the goods on time with perfection.
WordPress Shipping Web Designing Company
So we are always there for you to help you out with our valuable services to move you goods to any nook and corner of the world. If you need any international packing moving services, fill up the above query form and send it to us. Our executive will call you back and will provide you with all the relevant details and estimates of shifting in Nalpada.
Warehousing Service
Homes as well offices are getting smaller and smaller and real estate prices are increasing these days, As a result many individuals are downsizing and putting extra goods in storage. Items that are not needed at the point or cannot be accommodated can be safely kept in warehousing services for a specified time frame. Also, due to security reasons, just in time practices and many other factors, the warehousing or storage services facility has gained special importance.
Logistics Website Development Services Company
There can be several other reasons because of which private people and businesses need to store goods in Nalpada. Warehousing services can safely and conveniently store Computers, documents (in racked archive storage to individual specially designed storage crates), Home furnishings, Antiques, Furs, Linens, Mattresses, Electronic Equipment, Musical Instruments and innumerable other stuff.
Logistics Web Designing Company
Along with taking up moving and packing assignment, we also provide warehousing services in Delhi India. For this we hold a capacious warehouse that can easily accommodate the need of small as well as big business houses in Nalpada. We have experience warehousing services personnel for stocking and handling different types of commercial and industrial goods for the desired period of time.
Which is the Top Cargo WordPress Website Designing Company in Nalpada Thane ?
Our warehousing services facilities allow our clients to store goods in a clean and safe environment. Round the clock security and adequate pest control measures further ensure the safety and security of the goods.
In the current times more and more business owners are paying attention to online business because in the competitive market of the current times it is impossible to ignore the value of a good business Shipping Website. The world is suing the internet for everything almost and especially for buying and selling. There is no dearth of things that can be found online and people nowadays find it more convenient to search and buy a thing from online rather than visit the physical shops which take up a lot of time as well as energy.
With the various products and services available online it is easier for people to search and buy products online as they can do it from anywhere, be it from their office or the comfort of their home. Hence it is no surprise that the business owners have woken up to the fact that the current market competition demands a business Logistics Website that is designed as per the business requirements and which is attractive and trendy enough to draw the attention of the right kind of customers.
Therefore it makes sense to invest in creating a good Logistics Website and that is exactly what most businessmen are doing nowadays. But it has to be kept in mind that it is not possible for any and everyone to create a business Logistics Website that can be effective when it comes to generating revenue. This is where the Logistics Website designing service comes into play, as a professional Logistics Website design and development company has the expertise and knowledge about the various tools that are being used and therefore, can really build a Logistics Website that will be best for the business.
There are many reputed and professional Logistics Website designing companies and you can easily pick one that meets your requirement, timeline, and budget, and would attract more online visitors. If the Logistics Website is really well designed then there is a good chance that these visitors will turn into potential customers. The various designing services, which are offered by the professionals, ranges from the creation of the template for the Logistics Website, maintenance and web solutions, and mapping. The experts also lend an ear to what the customer has to say and what his vision is regarding the Shipping Website, and accordingly, they make their own suggestions so that the Shipping Website designs could be adjusted and altered and truly reflect the fundamental nature of the customer's business and meet his business needs in an efficient way.
Be it any kind of customer needs the companies which are truly professional can provide various kinds of business solutions and offer technologies that are current and up-to-date. The client does not have to worry about the quality of his Logistics Website when he is seeking the services of a professional Logistics Website design company. The various areas where these Logistics Website services offer their expertise are customer Cargo Website design and e-commerce Logistics Website building. Flash and graphic designs, search engine optimization, database integration and organization, corporate identity building and even multimedia presentations. The companies that provide Logistics Website designing services are careful about their client's needs and demands, and can be flexible in their ideas and services, hence they can build anything from a simple to a very professional looking, sleek and trendy Logistics Website, but it all depends on what is the customer need and for what purpose the business owner is building the Logistics Website.
Troika Tech Best - eCommerce Website Designing & Development Company in Andheri, Bandra102, Sagar Shopping Centre, Dawood Baug, Opposite PK Jewellers,, J.P. Road, Andheri (West) Station, Mumbai, Near Metro Station, Mumbai, Maharashtra 400058
Shipping Website Developer
A Logistics Website is the common interface between you and your customers, hence it is essential that they be user friendly and pro users. The first thing that you must remember before appointing a Logistics Website designing company is that they should understand the purpose of your Logistics Website and do complete justice to your project. Defined below are some important roles that your Cargo Website designing company will play in getting your Logistics Website ranked.
Your Logistics Website is your virtual office, and it is the role of a Logistics Website designing company to design it in such a manner that it is beneficial to your organization. It is not always that you create a Logistics Website. A site is created once, and the first time it appears before the user is when all the impact is created. It is hence necessary that the initial design of your Logistics Website be attractive and interesting.
Apart from creating the framework and the structure of your Logistics Website, Cargo web designing is also responsible for including search engine optimization features in your Logistics Website. These are important features which eventually help in the better ranking of the Logistics Websites in the search engines.
Logistics Websites are normally constructed in HTML, CSS, Java Scripts etc. There are a number of pages in a Cargo Website that are unique from one another. These are placed by the web designers in styles and techniques that best suit the Logistics Website design.
Shipping Website Designing Company


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Jennifer Lawrence and Nicholas Hoult have broken up again, according to E! News.
That's terribly disappointing ... who's Nicholas Hoult?
Whoever he is, he may already be seeing "Twilight" actress Kristen Stewart.
If I didn't know better -- and I don't -- I'd say this guy is quite the Hollywood tart.
As far as Lawrence goes, sounds like it was the old "conflicting work schedules" that did in these two swell kids. They rekindled their romance during the summer of 2013 after splitting for a few months.
"They spent a lot of time apart because of work and it was difficult on their relationship," a source told E! News, adding that the split was "very amicable."
Aren't they all ... unless they're Chris Brown, of course.
Hoult was spotted Wednesday at Tsukiji Market in Tokyo, dining with Stewart. Another diner reportedly photographed the pair -- in Japan filming "Equals" -- sitting next to each other at the sushi bar.
Former "X-Men" co-stars, Lawrence and Hoult dated on and off since 2011.
Tony Hicks provides celebrity commentary for the Bay Area News Group. Contact him at Facebook.com/BayAreaNewsGroup.TonyHicks or Twitter.com/thicks67.