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Villager photo by Elisabeth Robert
Mollie Marcoux, General Manager of the Chelsea Piers Field House, got the idea for a daycare center after she and half a dozen colleagues became pregnant.
Babies are booming at Chelsea Piers
New daycare center offers field trips to the gym
By Angela Benfield
A baby boom among female employees at Chelsea Piers served as the catalyst for their newly opened day care center, which encourages the beginnings of an active lifestyle as well as providing child care and teaching the ABCs.
It was like there was something in the water up here, says Erica Schietingerd, an employee in the public relations department, and mother of Will, 10 months old. You had all these people working that were pregnant, and we were all due between June and January. One week we had three babies born, she said.
Within the span of a few weeks, five women, employed in different departments at the sports complex, announced that they were pregnant. It didnt take long for the general manager of the field house, Mollie Marcoux, to figure out that they could have a shortage of staff and one way to keep them was to add a childcare facility. Especially since she was one of the expectant mothers.
It just was this big pregnancy thing last year, says Mollie, first time mother of 16-month-old Maddie. I was thinking of how I was going to manage care (for her daughter), and on top of that, as a business, we were thinking of how we could focus on kids under three, so it was all happening at the same time, she said.
That probably kicked something up in Mollies head that weve got all these prospective clients right here, says Erica.
Originally, the plan was to make a space in the toddler gym into a small day care center available only to employees as a benefit, and an incentive for them to stay.
But as I started doing research on it, I found there was a real need in the city for affordable, high-end child care, said Marcoux, who started working at Chelsea Piers in the marketing department in 1995, and ran the first summer camp program there. It wasnt very long before we knew we could also open this to other people because we have so many families down here already.
With the idea to have a larger facility, came the need to build a bigger space.
We realized we had so much open space going up, so we could build a mezzanine. We hired an architect and we were on our way, said Marcoux. The center was built in the field house over the toddler gym. It has four separate rooms; one for babies, one for toddlers, one for three years and older, and a napping room. All the rooms (except the nap room) have large windows facing northwest overlooking the Hudson River.
Since it is located in the complex, the children use some of the other facilities and programs available at Chelsea Piers during their day.
The kids who are in childcare have a unique opportunity to be involved in all the programs down here; they take field trips, for example, to the toddler adventure center which is great to develop their motor skills, said Marcoux. We also have those dance studios and sometimes they play soccer in there. They have access right downstairs and they can go as much as they want.
Marcoux also feels that strolling through the Chelsea Piers environment is more adventurous to the baby-set than a typical walk through the city streets. The children have this whole beautiful complex; we have one of those six-man strollers and they take walks outside; the kids can look at the boats, people hitting golf balls; theyre right here on the water, said Marcoux.
Schietingerd concurs, They love watching people figure skate at Sky Rink. The more he [Will] sees and hears, the better developed I think hell be.
The opportunity for their children to have a stimulating day is not the only reason that Marcoux and Schietingerd are happy to have the day care center available where they work.
I think the most important thing is how trained, supportive and loving the staff is, and I think we hit gold, says Marcoux of the director of the day care center, Nicole James.
Glenn Anderson, an NHL Hall of Famer who teaches hockey at Sky Rink, agrees. His daughter is enrolled at the center, too, and he feels that James does a wonderful job of taking care of his most prized possession.
The attention is great, he says.
James has 14 years experience teaching pre-school through 3rd grade in Virginia, where she is from. She moved to New York last winter after her husband was transferred, and is delighted with her new position at Chelsea Piers. This is what I really wanted to do next, said James.
The day care center is opening to the general public later this month, but the plans to expand services for five year-olds and under at Chelsea Piers is just beginning.
Were hoping to open up a full pre-school in September of next year, said Marcoux.
For information on the Chelsea Piers Day Care Center, contact Nicole James at 212-336-6500 x6573.
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On Thursday, Cannes President Gilles Jacob announced this year's nominees for the festival standing beneath a photo of the married couple taken during their filming of "A New Kind of Love" in 1963.
The festival said the image is an opportunity "both to pay tribute to the memory of Paul Newman, who passed away in 2008, and to mark its undying admiration for Joanne Woodward, his wife and most favored co-star." It said, "The vision of these two lovers caught in a vertiginous embrace, oblivious of the world around them, invites us to experience cinema with all the passion of an everlasting desire."
Last year, to celebrate 65th anniversary, the official Cannes logo featured a demure Marilyn Monroe blowing out a candle on a birthday cake.

subset: commoncrawl


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Your Iveco servicing at Servicing Stop caters for all models within the Iveco vehicle range, if you do not see your vehicle in the list below please call us and we will give you a quote for your van service accordingly.
Iveco servicing explained
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Iveco warranty is protected by us
European law, known as the "Block Exemption", changed in 2003, which means that Independent Garages can carry out an Iveco service without making your Iveco warranty invalid.
An Iveco service with one of our approved garages means that your van service has its warranty protected, because we use genuine parts which are of "Original Equipment" (OE) quality standard.
All Iveco service books are stamped on every Iveco service we do – also each Iveco service carries a 12 month Parts and Labour Guarantee.
The Interim and Full service schedule descriptions we provide are just a guide of what we do and will vary on what each Manufacturer service schedule says, which means EVERY Iveco service with us has it's Warranty Protected at all times.


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The trial of Whitey Bulger hit on all cylinders this week ranging from accounts of gangland executions by a hit man who doesn't want to be called a hit man to a story of love and survival.
The trial of Whitey Bulger hit on all cylinders this week ranging from accounts of gangland executions by a hit man who doesn't want to be called a hit man to a story of love and survival.
The government's legal strategy: expose the violence, shock the conscience. An example came Friday from Frank Capizzi as he described riding in a car in 1973 when "a firing squad hit us. ... For two-and-a-half minutes about one hundred slugs hit the automobile and it imploded."
Capizzi testified about the condition of the guy next to him: "My hand went into his neck where his head should've been."
The government is building its case, brick by brick. The legal strategy behind calling former hit man John Martorano early in the trial is to lay the foundation of gangland violence dating back to the 1960s and to prove that Bulger was a hands-on killer and ruthless leader of the Winter Hill Gang. Martorano implicated Bulger in several murders.
Jurors took notes as Martorano explained that a gangland hit involves loading up on military-style weapons, disguises and cars. He defined terms such as ''boiler,'' which is the car containing the shooters, and said when they "broadside" somebody, it means they're pulling alongside the target car to shoot the occupants. They use "crash cars" to cause an accident and distract the police if necessary.
Martorano came across as business-like, showing little remorse as he testified about multiple slayings. His description of murders during a snowstorm was particularly chilling. He had arranged to meet a man named Herbert Smith alone, and when he saw the car there were three people inside. He testified, "I shot three times and killed three people. My ride didn't pick me up so I had to walk and wash up in the snow." The victims were Smith, Elizabeth Dickson, 19, and Douglas Barrett, 17.
What goes up must come down. The government's bricks came tumbling down with stellar cross-examination of Martorano by defense attorney Hank Brennan. He hammered Martorano with questions like these:
"You are a mass murderer?"
"You've killed young people?"
"You've killed friends?"
"You've killed strangers?"
"Did you look your friend in the eye before you murdered him?"
The key to cross-examination is controlling the witness with short, leading questions. Brennan succeeded by exposing Martorano as a cold-blooded, self-serving killer. He focused on the deal Martorano forged with the government in exchange for his testimony against Bulger: 12 years for more than 20 murders; $20,000 for start-up expenses after getting out of prison; $250,000 on a movie option; more than $50,000 on a book deal; and another $250,000 if they make the movie.
With that deal, the defense argues, he'll say whatever the government wants him to say.
After Martorano, the government dusted off the toppled bricks and continued building. At one point, prosecutors had to deal with an uncooperative witness, Ralph DiMasi. He refused to speak with lawyers and planned on taking the Fifth. In the long run, he couldn't help himself: "You want the story? I'll tell you the story," he said.
DiMasi explained how he was riding with Billy O'Brien when another car pulled up and "people started shooting." DiMasi got hit eight times, but managed to jump out of the car and chase the shooters as they drove off. The prosecutor expressed surprise, as did one of the jurors.
On cross-examination, defense attorney Jay Carney asked: "In prison you learned that when some people cooperate, they get extraordinary benefits?"
"Oh, absolutely!" DiMasi answered.
He had served more than 21 years for an attempted armored car robbery. The poor guy was "pinched" before he had the opportunity to commit the crime.
DiMasi served his time but he'd heard about guys walking the street after killing more than 20 people (a reference to Martorano). "That's the way the justice system works!" he said. DiMasi said he knew a guy "who killed only one person and got the electric chair."
Carney thanked the government's witness. He played right into Carney's theory that the government controls the puppet strings if you're willing to cooperate.
The government scored points with a story that pulled at the heartstrings. Diane Sussman de Tennen testified about taking a ride in Michael Milano's new car with her boyfriend, Louis Lapiana, in 1973. As they drove, Milano and Lapiana were teasing each other about a chess match. Suddenly, "the car was hit with machine gun bullets. I ducked," de Tennen said.
Milano died, and Lapiana suffered for the next 28 years as a paraplegic on a respirator. The shooting was a mistake. Milano had the bad fortune of looking exactly like a guy who was a Winter Hill Gang target. De Tennen eventually married another man and had children, but insisted that Lapiana was always a part of their lives. De Tennen and her family cared for and became emotionally connected to Lapiana until he died in 2001. That's when the juror cried.
Next week, expect testimony about Bulger and the FBI's top-echelon informant program. The defense is gassing up its jackhammer.
Margaret McLean is a former prosecutor, a law professor at Boston College and a resident of Norwell. She is a legal analyst and host of the nationally syndicated show "It's A Crime Radio." She is the author of two legal thrillers, "Under Oath" and "Under Fire." She is co-writing a book about the trial with Jon Leiberman titled "The Gavel Strikes: U.S. versus James 'Whitey' Bulger."


text: Lakeview is missing two giraffes and a nanny goat. The iconic polished chrome sculptures on Elaine Place have been removed by their owner Milton Zale, who recently sold some rental properties on the street to Chicago Apartment Finders. The new owner didn't purchase the sculptures--designed by Chicago artist John Kearney--and their future remains uncertain.


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Weissman Graduate Career Services
Hiring International Students
International Careers Consortium coordinates the resources of career development/placement and international student offices of more than 35 northeastern colleges and universities. This network serves to enhance its members' professional development and to develop career opportunities for the following:
- International students studying in the United States.
- American students with international career plans.
- Recruiters from internationally oriented employers.
The International Careers Consortium has prepared the information below as a service to employers and international students. It is designed to answer some of the most common questions employers have about hiring an international student and to demonstrate how easy and rewarding it can be to do so.
Quick Answers
Q1. Can international students work in the United States?
Q2. How long are students eligible to work?
Q3. How do students obtain permission to work?
Q4. What must I do to employ an international student?
Q5. What will the student have as proof of employability?
Q6. Should taxes be withheld from the student's pay?
Q7. What if I want to extend the student's employment?
Q8. What role do I play in obtaining an H-1B visa?
Q9. Are there any restrictions on obtaining an H-1B visa?
Q10. What are the advantages of hiring an international student?
Q1. Can International Students work in the United States?
International students generally hold either F-1 (student) or J-1 (exchange visitor) visas while they are studying in the Unites States. The Immigration and Naturalization Service (INS) permits students in both categories to be employed full-time by U.S. employers through the "Practical Training" program. The INS defines practical training as paid employment related to the student's field of study. Eligible students need not change their visa status to accept this type of employment.
Q2. How long are students eligible to work?
Students with F-1 visa status are eligible for up to 12 months of employment before completion of their degree, or following graduation. Students with J-1 visa status are eligible for 18 months of employment before completion of their degree or following graduation.
Q3. How do students obtain permission to work?
A student on an F-1 visa will obtain an EAD (Employment Authorization Document) from the INS upon recommendation of his/her school. Students must submit the appropriate INS forms, as well as a fee. Adjudication may take a few weeks. A J-1 visa holder receives authorization directly from his/her school after receipt of a job offer.
Q4. What must I do to employ an international student?
An employer need only complete an I-9 form, as for any new employee.
Employers do not have to:
- Sponsor a student for a green card.
- Prove that no U.S. citizen is available to do the job.
- Complete any special paperwork, other than the usual for U.S. citizens.
Q5. What will the student have as proof of employability?
A student that holds an F-1 visa will receive a laminated EAD (Employment Authorization Document) card, which is similar to a driver's license. It is issued by the INS upon receipt of a recommendation from the student's school. A J-1 visa holder is authorized by his or her school and will receive an extended IAP-66 (Pink immigration form) once he or she has a job offer letter.
Q6. Should taxes be withheld from the student's pay?
Contributions for Social Security should not be withheld from wages of non-immigrant students on authorized practical training; however, earnings from student employment are usually subject to federal and state income taxes. Refer to IRS publications 518 and 519 for additional information.
Q7. What if I want to extend the student's employment?
Students are eligible to apply for an H-1B (temporary worker) visa, which can provide three to six additional years of employment. A student on an F-1 visa, or a student on a J-1 visa not subject to home residency requirement, may continue to be employed, provided that a change of visa status (usually to H-1B) is applied for and approved by the INS. It is only valid for employment with the company that petitioned the student. The international graduate must reapply to the INS if he or she wishes to change firms.
Q8. What role do I play in obtaining an H-1B visa?
Employers should apply for an H-1B petition a few months before practical training expires. Employers must obtain an approved Labor Condition application from the Local Department of Labor office attesting to salary and working conditions in order to file for the H-1B visa. The cost for processing this paperwork may be absorbed by the employer or the employee, according to employer's policies.
Q9. Are there any restrictions on obtaining an H-1B visa?
A student on a J-1 visa may be subject to a home residency requirement. This requires the student to return home for two years after the completion of practical training before changing to another visa status in the United States. He or she is ineligible for H-1B status until the residency requirement is fulfilled or waived.
Q10. What are the advantages of hiring an international student?
International Students can offer employers a wide range of skills and abilities:
- Proven English language ability and and understanding of American culture.
- Multiple language skills.
- Demonstrated motivation.
- Willingness to adapt to new situations.
- Knowledge of business practices in another country.
- A U.S. education.


text: Korea's Finecut has sold Hong Sangsoo's Berlin competition title Nobody's Daughter Haewon to France's Les Acacias and California Filmes for Brazil.The Seoul-based sales outfit has also sold Kim Ki-duk's Pieta to NonStop Entertainment (Sweden, Finland, Denmark and Iceland), California Filmes (Brazil and Latin pay-TV), Distribucion de Pelicula Zatmeni (Mexico), Mongrel Media (Canada), Contact Film (Benelux), Aurora Films (Poland), Lev Cinema (Israel), M Pictures (Thailand), and MCF Megacom (Ex-Yugoslavia and Albania).Action adventure The Grand Heist, a hit at the Korean box office, and comic horror Ghost Sweepers were both sold to Maxam (Japan) and AV Jet (Taiwan). Finecut also sold Ghost Sweepers to Lotte Cinema for Vietnam.In addition, Creative Programs in the Philippines acquired a package from Finecut including Blind, Pieta and Unbowed. Jeon Kyu-hwan's The Weight went to Codeks Media for Turkey.


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N-C Trying To Limit Mistakes
Home-field advantage is a luxury, and there is no place like home for Newton-Conover. Heading into this week's playoff game, the Red Devils have won six straight home playoff games and their last 24 games at Gurley Stadium.
"Home-field advantage helps you out — even in the regular season," Red Devils head coach Nick Bazzle said. "Hopefully, we can get some of the fans in the area who don't want drive a long way to come to our game, sit on our side and help us out even more."
Newton-Conover plays at 7:30 p.m. Friday against Swannanoa Owen in Gurley Stadium in the first round of the state playoffs.
The Red Devils advanced to the state championship game the past two years. They lost last year to Reidsville in the 2-AA state final and won the 2-A state title in 2008 over Tarboro.
"I'm sure everyone still has big expectations for us this year," Bazzle said. "But this is a different team than the ones we've had the past two years. To get to the state game, not only do you have to be a good football team, but you need a little luck as well."
Newton-Conover (10-1, 6-1) finished in second place in the Catawba Valley 2-A this season and is the only team in Catawba County with a home game in the opening round.
The Red Devils ended the regular season last week with a 35-25 road win at West Caldwell despite a slew of mistakes. Fumble problems almost cost the Red Devils the game, and penalties have plagued them all year.
"It was tough because we have not played a four-quarter game all year," Bazzle said. "We can't make the mistakes we have been making, especially against good football teams. We haven't seemed to learn from them through our first 11 games, but we hope by game 12 we get some of it figured out."
Owen finished the year 6-5 overall and finished third in the Western Highland 1-A/2-A with a 5-2 conference record. The Warhorses won three of their final four games, including last week's 69-7 win over Thomas Jefferson Academy.
"They are a typical mountain team — very physical and well coached," Bazzle said. "They play hard and make few mistakes. We will have to play hard, but we will have our hands full."
Maiden at Polk County
The Maiden Blue Devils ride a wave of momentum into the 2-A West playoffs. The Blue Devils will also ride an activity bus an hour and a half to Polk County for their first-round playoff game. Kickoff is set for 7:30 p.m., Friday.
Despite facing an hour-and-a-half bus ride, Maiden head coach Brian Brown knows this trip is not as bad as some other teams face this postseason.
"The good news is that it's not that far away," Brown said. "Some teams have to travel for multiple hours before their big game, and thankfully, we don't have that."
Maiden finished the regular season on a four-game winning streak, after coasting past Draughn last week, 33-14. Running back Nate Johnson led the Blue Devils with four touchdowns — including a game-changing, 73-yard run in the second half.
The Blue Devils (8-3, 5-2 CVAC) finished third in the league standings this season behind Newton-Conover and conference-champion South Iredell — the only two teams in the CVAC to beat Maiden this season.
Bunker Hill at Shelby
Bunker Hill travels to Shelby on Friday for a first-round state playoff rematch. The Golden Lions beat the Bears 40-9 in the first round of the 2009 2-AA playoffs, but this season is different.
Bunker Hill finished the year 7-4 overall and went 3-4 in the Catawba Valley 2-A conference. The Bears finished the 2009 season 4-8 overall with only two conference wins.
On the other side of the ball, Shelby finished the 2010 regular season 6-5 overall and finished third in the South Mountain 2-A/ 3-A Athletic Conference with a 4-2 record.
Hickory at China Grove Jesse Carson
Hickory travels to China Grove Jesse Carson for its opening-round game of the state playoffs. Kickoff is set for 7:30 p.m.
Hickory finished the season 4-7 overall and finished fourth in the Northwestern 3-A/4-A conference standings. The Red Tornadoes won two of their final three games this season, losing last week to South Caldwell 26-6.
China Grove Jesse Carson finished the season 9-2 overall and a second place finish in the 3-A Northern Piedmont Conference with a 4-2 record.


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It's a Friday night in January, and I am searching for a free drink among 9,000 economists. Every year a sizable portion of the nation's economists descend on some lucky city for the Allied Social Science Associations Annual Meeting, the economics field's largest gathering, a kind of carnival of suits and supply curves. Most academic disciplines have a similar annual convention, but no other can boast the same influence on American politics and policy–after all, Presidents don't appoint a council of anthropological advisers. It doesn't take long for mainstream academic thinking to become the foundation for the government's macroeconomic policy. In 1968 Milton Friedman, then president of the American Economics Association (AEA), devoted his presidential address to arguing against Keynesian meddling in the economy and for a monetary policy focused on restraining inflation. A decade later, his prescriptions would be largely adopted. In 2005 onetime Reagan adviser Martin Feldstein called for Social Security privatization just as Republicans in Washington were mobilizing (unsuccessfully) toward the same end.
This year's conference attendees are packed into the mammoth glass-and-brick Chicago Hyatt. On the second evening, I come across two receptions facing off across a basement hallway. If you wanted to get a sense of the status hierarchies of the profession, this was a perfect tableau. On one side, a reception in honor of the impending rebroadcast of the late Milton Friedman's famed miniseries Free to Choose, a wildly successful bit of laissez-faire propaganda now set to reach a new generation of unsuspecting blue-state audiences. The room is packed and festive, with several Nobel laureates milling about, chicken satay skewers available for noshing and an open bar. (A man behind me in line complains of the free drinks that "Milton wouldn't approve! Because we're not getting the true price of the drinks.") Across the hall, a reception hosted by the Economic Policy Institute (EPI), a left-liberal Washington think tank that advocates policies–higher minimum wage, easier paths to unionization, social insurance–that are in almost every detail the opposite of everything that Friedman stood for. In that room, perhaps thirty people gather, picking at the cheese cubes and shelling out $6 a drink at the cash bar. The EPI's Max Sawicky, an imposing presence with a long gray ponytail and growling voice, tells me the turnout is better than usual.
After grabbing a free drink in the Friedman reception, I strike up a conversation with economist Michael Perelman in the hallway. Balding, with long gray hair, he has the intense, unblinking mien of a self-published science fiction writer, or a former grad student of Timothy Leary's. Perelman, who is there for the EPI reception, works at the margins of the discipline; he is one of a few hundred self-described "heterodox" economists at the conference. His last book, Railroading Economics, was about the creation of the "free market mythology," and his next book is titled The Confiscation of American Prosperity: From Right-Wing Extremism and Economic Ideology to the Next Great Depression. I ask him about how he relates to the so-called mainstream of his profession. "It's a mafia," he says quietly, his eyes roving over to the suits spilling out of the Freedom to Choose room.
Mafia is probably a tad hyperbolic, but there is undoubtedly something of a code of omertà within the discipline. Just ask Alan Blinder and David Card. Blinder, a renowned Princeton economist and former Clinton economic adviser, has long been a zealous advocate of trade liberalization. But this past March, the Wall Street Journal ran a front-page article on Blinder's concerns about the massive dislocations that the current trade regime and outsourcing trends might bring for American workers. He suddenly found himself under fire from fellow economists for stepping out of line. Card, a highly esteemed economist at the University of California, Berkeley, caught flak for his heresy not on trade but on the minimum wage. In 1994 he conducted a study to see whether an increase in the minimum wage in New Jersey had the negative effect on employment that basic neoclassical theory would predict. He found it didn't. In fact, his regression analysis showed that, controlling for other factors, New Jersey gained fast-food jobs after increasing its minimum wage, compared with Pennsylvania, which hadn't raised wages. The paper attracted a tremendous amount of attention and criticism, and Card himself largely abandoned working on the minimum wage. In a 2006 interview, he explained his decision to leave the topic behind this way: "I've subsequently stayed away from the minimum wage literature for a number of reasons. First, it cost me a lot of friends. People that I had known for many years, for instance, some of the ones I met at my first job at the University of Chicago, became very angry or disappointed. They thought that in publishing our work we were being traitors to the cause of economics as a whole."


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35 mins
Kathy Rodine, Vice President Customer Care, VSP Vision Care. Host: Lon Hendrickson Executive Director, CCNG Magnet Program
Kathy Rodine, Vice President Customer Care, VSP shares the philosophy and internal programs that enabled VSP Vision Care to be named 2017 Contact Center of the Year by SQM Group. Highlights: Service Philosophy, FCR, Employee Engagement, and Culture.
Watch now
Is Speech Analytics Worth the Effort?
May 8 2018
63 mins
Chris Lawson, Managing Partner, Lawson Concepts and Scott Bakken, CEO, MainTrax
Join this live discussion with our speech analytics experts Chris Lawson and Scott Bakken as they discuss the trends of companies leveraging speech as well as those who have struggled and why. Regardless of the speech platform used, users often face common challenges. This is your chance to ask the experts. No matter where you are on the speech analytics spectrum, don't miss this opportunity to get answers from the insiders.
Chris Lawson, founder and president of Lawson Concepts, puts his more than 25 years of Fortune 500 IT contact center experience to work helping organizations harness information to reduce customer effort. His firm specializes in aiding companies with speech analytics blueprinting and high-performance knowledge management, thus enabling contact centers to better leverage their technology investment with solutions that redefine both the agent and the customer's experience. Chris has served as both president and director of various customer technology/solution advisory councils for speech analytics vendors and is a regular speaker on the agent versus the customer experience, speech analytics, and service excellence.
MainTrax has been in a leader helping organizations with their speech analytics needs for more than 12 years and building more than 300 project with 10 different speech platforms. As co-founder and CEO of MainTrax, Scott Bakken helps organizations harness speech and text analytics technology to optimize contact center performance, regardless of technology platform. His firm specializes in developing projects with complex business rules and building language patterns present in text data to ensure clients are generating high value business insights. Free of allegiance to any one analytics company, Scott is recognized as an independent voice in the speech analytics industry and was named an Ernst & Young Entrepreneur of the Year finalist. He facilitates numerous workshops, and has been published in a number of industry trade journals.
Watch now
3 Key Strategies to Re-Imagine Agent Onboarding
Apr 17 2018
58 mins
JD Dillon, Principal Learning Strategist, Axonify
It takes an average of 11.5 weeks to onboard just one agent - and one in three agents will leave your organization within the year. The time to reimagine your approach to onboarding has never been more critical.
With a new way of thinking about onboarding agents, you can speed up time-to-competency, mitigate early turnover, and continuously build capability on-the-job, which will ultimately drive better business performance. We'll give you 3 key principles that call center leaders, including BT Consumer, the UK's largest provider of broadband services, are applying to their business to improve results.
Watch now
The 3 Must-Haves on the Path to a Better Customer Journey
Jan 30 2018
61 mins
Alton Harewood, Solutions Consultant, 8x8
As customer loyalty is tested by limitless options, the need to understand and manage the customer journey has become essential to competitive differentiation. And far from being the domain of only large corporations – organizations of all sizes must now seek to gain insight into how customer experience is executed and ways to improve.
Join contact center veterans Alton Harewood, Contact Center Consultant, and Kara Allen, Global Workforce Management and Optimization, to hear how the fundamental building blocks of CX strategy are being used today, as well as which technology enablers provide the insight and oversight needed to adjust and administer the modern customer engagement team.
Watch now
Onboarding, Cross-Training, Hiring and More!
Jan 9 2018
60 mins
Zack Jalbert, Senior Manager - Customer Care, Total Wine
Are you building a contact center culture that the right people want to be a part of? We are under constant pressure, as leaders, to engage our employees, drive productivity, and meet business goals. If you have the right people, you can easily achieve it all.
Join us for "Onboarding, Cross-Training, Hiring and More!." During this webinar, we will discuss how you can think differently about your people programs, how to increase retention, and how to drive better engagement. Hear the challenges your peers are facing and how they address with key solutions.
Join us to discuss:
• Making better use of your current resources without depleting them
• New techniques to ensure your people are happy and committed
• How your peers are dealing with this same issue and how it's making an impact on their business
Watch now
Contact Center Journey - From Here to Where?
Dec 12 2017
60 mins
Frank Tersigni, Chief Customer Officer, Altivon
Join us for a deep dive into 3 top trends in the contact center. Each trend will be explored on its own and then brought together at the end in a picture of what is actually happening in contact centers today.
Chatbots seem synonymous with artificial intelligence and are certainly sparking the imagination. We will explore the reach of AI in the contact center, both obvious and subtle.
OmniChannel success is in the eye of the beholder. From a customer experience perspective, it requires more than channel choices. Learn about the implications for your center.
Cloud is the favorite child today, but does it make sense for your organization? Learn some of the questions you need to ask to determine your best deployment strategy (cloud, premise, hybrid).
Watch now
Understanding Digital Transformation
Nov 29 2017
60 mins
Tim Gogal, Director US East Digital Engagement, Avaya
As customer service professionals, we sit in the midst of the most important paradigm shift within the industry today – the Digital Transformation. This shift has brought more focus on and relevance of the business potential of contact centers than ever before. In this session, we'll take a look at why Digital Transformation matters, what it means, and how organizations are successfully redefining their contact centers for extended reach and impact. No longer can we hide behind old technological limitations that may have prevented responsive, personal interactions. Today customers are demanding great experiences and are driving change. Either we give them the TLC they are looking for…. or our competitors do it for us.
Watch now
Exploring the CX Dichotomy: Improve the Customer Experience While Reducing Costs
Nov 8 2017
57 mins
Chris du Toit, Chief Marketing Officer, Jacada
Delivering an outstanding Customer Experience while maintaining or reducing costs is a dichotomy – On the one hand you're under pressure to improve both self-service and contact center efficiency, and on the other hand you have a mandate to improve the customer experience across a number of metrics such as NPS and more. These goals are seemingly at odds and makes your role as a CX practitioner all the more difficult.
Join this webinar to explore the CX challenges organizations are facing today and how to most effectively accelerate your CX initiatives. The discussion will cover three primary topic areas that are hot in the industry: (1) How to improve self-service utilizing Visual IVR, Natural Language and chatbots, (2) Techniques for improving contact center efficiency while removing the digital to voice disconnect, and (3) How to optimize your back office processes with Robotic Process Automation.
This is an interactive session and participants are encouraged to submit questions.
Watch now
CX Transformation: Six Essential Competencies
Oct 24 2017
59 mins
Jamie Coutts, VP Client Relationships; and Noel Roberts, CTO, Aria Solutions
Forrester research shows that CX-driven organizations grow revenue much faster than direct competitors with lower quality CX. What this means is that fixing broken experiences and making some transactional improvements is not enough. Join Noel Roberts (CTO) and Jamie Coutts (VP, Client Relationships) from Aria Solutions as they lead this interactive webinar discussing the six essential competencies businesses must establish and optimize to deliver the right CX time after time.
Watch now
Greater Phoenix Rising from the Desert
Aug 1 2017
60 mins
Brad Smidt, Senior Vice President, Greater Phoenix Economic Council
Over the past two decades, the Greater Phoenix region has become a dynamic hub for contact center operations. Industry titans such as USAA, American Express, State Farm, and Charles Schwab all call the region home and have significant business here. Not only are these operations still growing, others are following and ultimately finding success. From the business-friendly tax and regulatory environment, to a unique and vibrant quality of life for employees, find out how the history of Greater Phoenix has created the perfect environment for customer care operations to thrive.
Watch now
"Game On!": Using Gamification to Increase Performance and Employee Retention
Jul 13 2017
56 mins
Casey Kostecka, Chief Business Development Officer, Convergent
Gamification has been the hot new topic within the contact center world for the past year or two. Most all contact center leaders understand the appeal of incorporating game mechanics into their operations, and can visualize the excitement and subsequent employee engagement the games will promote. Yet most contact centers still haven't implemented gamification, due to the limited, real world ROI information available. Convergent Outsourcing has been utilizing games tied to key performance metrics for the past two years. During this webinar, Casey Kostecka, Convergent Outsourcing's CBDO, will share Convergent's gamification experience, actual metric improvement results, and ROI data.
Watch now
Contact Center Deployment Models - Is Cloud the Right Choice for Everybody?
Jul 10 2017
36 mins
Michael Wiesblatt, VP Sales, Altivon
In today's market, in almost every buying process, companies are struggling to choose which way to deploy new technologies to support their customer service strategy. Moving applications to the cloud is no longer just a fad or buzzword. Large enterprises are building their entire IT strategy around the cloud. The problem is that there are some significant factors that cannot be ignored when considering deploying a customer facing, mission critical solution like the contact center technology in the cloud. In today's discussion, we will explore some of the market trends, recommended steps to take to assess what is the right path forward, and key things to consider when deciding on a deployment strategy.
Watch now
Stop Sending Bad Surveys
Jun 20 2017
51 mins
Roger Lee, Solutions Marketing Director, OpenText
When your mother told you to "listen twice as much as you speak" she was right! With survey fatigue at an all-time record high, common sense will prevail to stop asking for feedback in bad surveys and start to listen more to what our customers are saying with the right survey techniques. Join Roger "Dr. WFO" Lee from OpenText Qfiniti and CCNG President David Hadobas as they discuss the alarming upsurge in bad surveys and best practices for collecting feedback that requires more "listening" than "asking".
Watch now
The Hidden Costs of Employee Attrition
Jun 1 2017
59 mins
Ron Davis, CEO, Tenacity
CCNG, in partnership with Tenacity, conducted a survey of CCNG members to see how they measure the cost of attrition. The findings surprised us! Participate in this webinar to learn from your peers how to properly measure attrition costs, and discover what steps you should take to prepare your organization to address this chronic problem.
During this webinar with Ron Davis, CEO of Tenacity, we will discuss:
*What your peers are doing to measure the costs of attrition
*Key errors to watch out for when you calculate your costs
*A framework that any executive can use in order to comprehensively measure the costs of attrition
Watch now
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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners.
Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience.
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28 Jan 2013 11:16:59 AM
Video Roundup: UFC 156 Extended Preview, George Lucas Discusses Daughter's MMA Career + More
(Props: YouTube.com/UFC)
UFC 156 goes down this coming Saturday in Las Vegas, featuring the featherweight title fight between Jose Aldo and Frankie Edgar, Alistair Overeem's return against Antonio "Bigfoot" Silva, Rashad Evans vs. Antonio Rogerio Nogueira, and a whole mess of supporting talent. Check out the extended trailer above, and ask yourself the following…
- How likely is it that Edgar will become the third UFC fighter in history (after Randy Couture and BJ Penn) to become a UFC champion in a second weight division?
- Is anybody buying the idea that Bigfoot's size and power will be a challenge for Overeem?
- What would Rashad Evans need to do, hypothetically, to convince you that he deserves another crack at Jon Jones?
- The UFC injury curse has been eerily quiet lately, with very few withdrawals of marquee fighters over the past two months. So, were Dana White and Lorenzo Fertitta justified in throwing those virgins into the volcano?
And now that we have your attention, you might as well watch this stuff too…Read More DIGG THIS


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(AP) HONG KONG–Hollywood director Michael Bay was attacked and injured Thursday on the set of the fourth installment of the "Transformers" movie series currently filming in Hong Kong, police said.
A Hong Kong police spokeswoman said two brothers surnamed Mak who own a shop near the film set approached Bay and demanded 100,000 Hong Kong dollars ($13,000).
When Bay refused to pay, they assaulted him, she said. The brothers also allegedly assaulted three police officers who were called to the set.
The spokeswoman said Bay suffered a minor injury to his face but declined medical treatment. She spoke on customary condition of anonymity.
The two men, aged 27 and 28, were arrested and face charges of blackmail, assault and assaulting police officers.


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PARIS – Maria Sharapova won her second French Open title in three years, overcoming some shaky serving Saturday to beat fourth-seeded Simona Halep 6-4, 6-7 (5), 6-4 in the final.
Sharapova has struggled with her serve this week and had 12 double-faults in the final on Court Philippe Chatrier. But she was able to hold off Halep, and hold her serve in the final game, with steady groundstrokes that kept the Romanian on the run.
Sharapova also won the title at Roland Garros in 2012, completing a career Grand Slam. She lost in last year's final to Serena Williams.
Halep, who was ranked only 57th heading into last year's French Open, was playing in her first major final.


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Here's the first week's coloring book page that we used in class…..
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St Louis Arch and Museum -
Jefferson National Expansion Memorial
Besides the obvious slight on the Native American's westward expansion, the Museum of the Westward Expansion in St. Louis at the Arch totally overlooks those who were vital in the westward expansion: the Buffalo Soldiers and even Sacagawea (spelled many ways). There is no way, walking through the exhibit, that one would realize that Sacagawea accompanied Meriwether Lewis and William Clark as a vital interpreter to obtain horses, that she was their guide across the Rocky Mountains, or that she assisted them in negotiating with the Shoshone. Also missing was the Buffalo Soldiers' vital role in protecting the new frontier and making way for the westward expansion.
|Robert Banks plaque at the Museum of the Westward Expansion.
There is a lone plaque of Sergeant Robert Banks in front of a talking human size figure. It does not mention that he was a Buffalo Solider; it only states that he was in the 10th Cavalry. It failed to explain the purpose or importance of the 10th Cavalry, the original Buffalo Soldiers. It even failed to explain that Robert Banks, an original member of the 10th Cavalry, began serving July 1866 and enlisted 4 times, to complete over 15 years as a soldier.
Note: There is a small unmarked/unexplained photo of a group of Buffalo Soldiers on the "Soldiers" wall.
Who Were the Buffalo Soldiers?
On 28 July 1866 Congress passed an act to establish two cavalry regiments of "colored men – The 9th Cavalry activated in Greenville, LA and the 10th Cavalry activated in Fort Leavenworth, KS. The 9th and the 10th Cavalry Regiments were used to contain the Native Americans.
In addition to the two all black Cavalry Regiments (with white officers due to the laws of Congress at the time), there were two all black Regiments: 24th Infantry and 25th Infantry. A good place to learn about the Buffalo Soldiers: Google Books "The Buffalo Soldiers – A Narrative of the Black Cavalry in the West" by William H. and Shirley A. Leckie (online).
Origin of Name – Buffalo Soldier
The Cheyenne are believed to have been the first to use the term, but there is not a consensus of which Native Americans - Kiowa, Cheyenne or Plains - first used "Buffalo Soldier (or Wild Buffalo) as a nickname for the 10th Cavalry. There is agreement, however, that this was a nickname of respect as the 10th Cavalry was considered valiant opponents. Although some speculate that the resemblance of the soldier's hair texture with that of a Buffalo contributes to the name, all believe that in showing respect the Native Americans were praising the soldiers who fought tirelessly and with courage earning the high honor of being nicknamed after the sacred "buffalo."
(Note: Today the generic term Buffalo Soldiers is often used for all African American soldiers.)
Female Buffalo Soldier
|Cathay William's Discarge
Cathay Williams is the only known woman Buffalo Soldier. She was an ex-slave who after being freed by the Union Army during the Civil War, worked as a cook and laundress for the military. After the Civil War she enlisted in the 38th Infantry, Company A as William Cathay. After about two years of service, she feigned ill and through a medical examination, her gender was revealed and she was discharged, which was her desire. For more information and to see enlistment and discharge documents, see http://www.buffalosoldiers-lawtonftsill.org/williams.htm.
Buffalo Soldiers Monument
The Buffalo Soldier Monument was proudly dedicated 25 July, 1992 at Fort Leavenworth, KS.
Kathleen Brandt, a3Genealogy


text: This study will examine the role of an adapted Cognitive Behavioral Therapy (CBT) program in treating the anxiety symptoms of children, aged 8-11, with autism and intellectual disability. A multiple-baseline design will be incorporated among the four participants who will be enrolled in baseline sessions of 3, 5, 7, and 9 respectively. Recent studies have indicated CBT as an effective treatment for children and adolescents with autism who have IQ scores in the normal range, but no study has reported the effects of CBT for people with autism and intellectual disability (i.e., IQ<70). Adaptations will consist of presenting concepts in a visual play-based format, limiting verbal demands, and simplifying higher-level concepts to meet the developmental level of participants. Successful adaptation of such a program will provide a new avenue of treatment for this population. Results will primarily be based upon session-by-session ratings from caregivers and will also include clinician and child ratings. Training includes supervision during the development and implementation of the intervention protocol, collaboration with research professors, and instruction for conducting diagnostic assessments of autism and anxiety. The research study includes development and refinement of an adapted CBT manual, training of research staff, research meetings to assess progress, implementation of the intervention, and data analysis.


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Description : View of Barrie
Area: 9.9 million sq. km. (3.8 million sq. mi.); second-largest country in the world.
Cities: Capital--Ottawa (pop. 1.1 million). Other major cities--Toronto (5.1 million), Montreal (3.6 million), Vancouver (2.1 million), Calgary (1.1 million), Edmonton (1.0 million), Quebec City (0.7 million), Winnipeg (0.7 million), Hamilton (0.7 million).
Terrain: Mostly plains with mountains in the west and lowlands in the southeast.
Climate: Temperate to arctic.


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Techie Type Programmers
The truth is that there are big differences in techie types. The hardware people are radically different from the software people, and on the software side alone, there are at least three subspecies of programmers.
Forget about the first subspecies, the lumpenprogrammers, who typically spend their careers maintaining mainframe computer code at insurance companies. Lumpenprogrammers don't even like to program but have discovered that by the simple technique of leaving out the comments--clues, labels, and directions written in English--they are supposed to sprinkle in among their lines of computer code, their programs are rendered undecipherable by others, guaranteeing them a lifetime of dull employment.
The two programmer subspecies that are worthy of note are the hippies and the nerds. Nearly all great programmers are one type or the other. Hippie programmers have long hair and deliberately, even pridefully, ignore the seasons in their choice of clothing. They wear shorts and sandals in the winter and t-shirts all the time. Nerds are neat little anal-retentive men with penchants for short-sleeved shirts and pocket protectors. Nerds carry calculators; hippies borrow calculators. Nerds use decongestant nasal sprays; hippies snort cocaine. Nerds typically know forty-six different ways to make love but don't know any women. Hippies know women.
In the actual doing of that voodoo that they do so well, there's a major difference, too, in the way that hippies and nerds write computer programs. Hippies tend to do the right things poorly; nerds tend to do the wrong things well. Hippie programmers are very good at getting a sense of the correct shape of problem and how to solve it, but when it comes to the actual code writing, they can get sloppy and make major errors through pure boredom. For hippie programmers, the problem is solved when they've figured out how to solve it rather than later, when the work is finished and the problem no longer exists. Hippies live in the world of ideas. In contrast, nerds are so tightly focused on the niggly details of making a program feature work efficiently that they can completely fail to notice major flaws in the overall concept of the project.
Truly, i am a hippie


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Reviewed By Heidi J (SOUTH JORDAN, UT) Reviewed for a 2012 Honda Civic —3/9/2016 7:09 PM
It definitely took some time to put them on...the front seats were easier than the back. I had some trouble with the back seat as there was no opening on the top of the seat (like there was on the front seat covers) for where the headrests go into their holes, no opening for where the seatbelt attaches directly to the seat and no opening for the latch where the seat secures from the trunk. I had to cut/sew all of those myself. Now that they're on, I'm sure I will enjoy them


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UK Data Service data catalogue record for:
|National Child Development Study: Sweep 4, 1981: Geographical Identifiers: Secure Access
|Alternative title:
|Persistent identifier:
|National Child Development Study [National Child Development Study, 1999-: Secure Access]
|University of London. Institute of Education. Centre for Longitudinal Studies
|Principal investigator(s):
University of London. Institute of Education. Centre for Longitudinal Studies
Economic and Social Research Council
Cohort and Longitudinal Studies Enhancement Resources
Office for National Statistics
Department for Education and Skills
Department for Work and Pensions
Department of Health
Welsh Assembly Government
Scottish Executive
|Grant number:
|Other acknowledgements:
|The Centre for Longitudinal Studies (CLS) would like to thank all the cohort members who generously gave their time to participate in this project and without whom this survey would not have been possible.
The citation for this study is:
Select the text above to add data citation in your outputs.
Select citation format:
|XML citation formats: CSL EndNote
Abstract copyright UK Data Service and data collection copyright owner.The National Child Development Study (NCDS) originated in the Perinatal Mortality Survey (see SN 5565), which examined social and obstetric factors associated with still birth and infant mortality among over 17,000 babies born in Britain in one week in March 1958. Surviving members of this birth cohort have been surveyed on eight further occasions in order to monitor their changing health, education, social and economic circumstances - in 1965 at age 7, 1969 at age 11, 1974 at age 16 (the first three sweeps are also held under SN 5565), 1981 (age 23 - SN 5566), 1991 (age 33 - SN 5567), 1999/2000 (age 41/2 - SN 5578), 2004-2005 (age 46/47 - SN 5579), 2008-2009 (age 50 - SN 6137) and 2013 (age 55 - SN 7669).
There have also been surveys of sub-samples of the cohort, the most recent occurring in 1995 (age 37), when a 10% representative sub-sample was assessed for difficulties with basic skills (SN 4992). Finally, during 2002-2004, 9,340 NCDS cohort members participated in a bio-medical survey, carried out by qualified nurses (SN 5594, available under more restrictive Special Licence access conditions; see catalogue record for details). The bio-medical survey did not cover any of the topics included in the 2004/2005 survey. Further NCDS data separate to the main surveys include a response and deaths dataset, parent migration studies, employment, activity and partnership histories, behavioural studies and essays - see the NCDS series page for details.
Further information about the NCDS can be found on the Centre for Longitudinal Studies website.
How to access genetic and/or bio-medical sample data from a range of longitudinal surveys:
A useful overview of the governance routes for applying for genetic and bio-medical sample data, which are not available through the UK Data Service, can be found at Governance of data and sample access on the METADAC (Managing Ethico-social, Technical and Administrative issues in Data Access) website.
|The National Child Development Study: Sweep 4, 1981: Geographical Identifiers: Secure Access study includes sweep 4 detailed geographical variables, based on the 1981 Census Boundaries, that can be linked to the NCDS End User Licence (EUL) and Special Licence (SL) access studies listed on the NCDS series page. When applying for access to a Secure Access NCDS study, users should specify which EUL and/or SL studies they also require.
Repair work to the postcode level information held for NCDS 1974 was required prior to the production of this dataset, and involved extracting and coding addresses from original forms for this sweep. The work was funded and carried out by the Cohorts and Longitudinal Studies Enhancement Resources (CLOSER). For further information about CLOSER see www.closer.ac.uk.
|Main Topics:
This study includes the following geographical variables:
|Dates of fieldwork:
|Great Britain
|Spatial units:
Standard Statistical Regions
Westminster Parliamentary Constituencies
Local Authority Districts
Wards (Electoral)
Enumeration Districts.
|Observation units:
|Kind of data:
Numeric data
Individual (micro) level
Adults in Great Britain born in one particular week in 1958 (NCDS respondents aged 23).
|Time dimensions:
|Sampling procedures:
No sampling (total universe)
|Number of units:
|12,375 cases
|Method of data collection:
Compilation or synthesis of existing material
|No weighting used.
|Data sources:
ONS Postcode Directory
|Date of release:
|First edition:
|01 August 2017
|Copyright Centre for Longitudinal Studies
|Access conditions:
Registration is required and standard conditions of use apply. The depositor will be informed about usage. Controlled data requirements and conditions also apply. Further information is available from Access to the Secure Lab. In addition, the Service is required to request explicit permission from the data owner prior to providing the researcher with access to the data.
Please note:
|UK Data Service
|Get in touch
|File Name
|Size (KB)
|UK Data Archive Data Dictionary
|NCDS Data Note: Pre-2000 Geographically Linked Data, 2017
|Study information and citation
|READ File
By principal investigator(s):
A searchable bibliography may be found on the Publications page of the Centre for Longitudinal Studies website.
Kallis, C. (2005) CLS Cohort Studies Data Note 5: partnership histories in NCDS5 and NCDS6, Centre for Multilevel Modelling, Bedford Group for Lifecourse and Statistical Studies, Institute of Education, University of London.
Steele, F. et al. (2005) 'The relationship between childbearing and transitions from marriage and cohabitation in Britain', Demography,42.
Steele, F. et al. (2005) 'Changes in the relationship between the outcomes of cohabiting partnerships and fertility among young British women: evidence from the 1958 and 1970 Birth Cohort Studies', paper presented at the Annual Meeting of the Population Association of America, Philadelphia, 2005.
Resulting from secondary analysis:
Shepherd, P. (1985) The National Child Development Study: an introduction to the origins of the study and the methods of data collection, National Child Development Study User Support Group Working Paper Series, No. 1, October.
National Child Development Study User Support Group (1985) Publications arising from the National Child Development Study, National Child Development Study User Support Group Working Paper Series: No. 2, October.
Fogelman, K. (1985) After school: the education and training experiences of the 1958 cohort, National Child Development Study User Support Group Working Paper Series: No. 3, December.
Power, G. (1985) A longitudinal study of alcohol consumption amongst young adults in Britain I: alcohol consumption and associated factors in young adults in Britain, National Child Development Study User Support Group Working Paper Series: No. 4, December.
Ghodsian, M. and Power, G. (1985) A longitudinal study of alcohol consumption amongst young adults in Britain II: a national longitudinal study of alcohol consumption between the ages of 16 and 23, National Child Development Study User Support Group Working Paper Series: No. 5, December.
Ghodsian, M. (1985) A longitudinal study of alcohol consumption amongst young adults in Britain III: childhood and adolescent characteristics associated with drinking behaviour in early adulthood, National Child Development Study User Support Group Working Paper Series: No. 6, December.
Anderson, H.R., et al. (1986) `The natural history of asthma in childhood', Journal of Epidemiology and Community Health, 40, pp.121-129.
Blaxter, M. (1986) Report on the longitudinal exploitation of the National Child Development Study in areas of interest to the DHSS, National Child Development Study User Support Group Working Paper Series: No. 7, April.
Power, C., Fogelman, K. and Fox, A.J. (1986) Health and social mobility during the early years of life, National Child Development Study User Support Group Working Paper Series: No. 8, May.
Kerckhoff, A.C. (1986) Effects of ability grouping in secondary schools in Great Britain, National Child Development Study User Support Group Working Paper Series: No. 9, June.
Jones, G. (1986) Leaving the parental home : an analysis of early housing careers, National Child Development Study User Support Group Working Paper Series: No. 10, July.
Jones, G. (1986) Stratification in youth, National Child Development Study User Support Group Working Paper Series: No. 11, July.
Power, C. and Moynihan, C. (1986) Social class changes in weight-for-height between childhood and early adulthood, National Child Development Study User Support Group Working Paper Series: No. 12, July.
Hutchinson, D. (1986) Response to a national longitudinal study: policy and academic implications for the study of change, National Child Development Study User Support Group Working Paper Series: No. 13, August.
Hutchinson, D. (1986) Drop out from apprenticeship: an application of survival methods to grouped data, National Child Development Study User Support Group Working Paper Series: No. 14, August.
Hutchinson, D. (1986) Event history and survival analysis in the social sciences: review paper and introduction, National Child Development Study User Support Group Working Paper Series: No. 15, August.
Kiernan, K. (1986) Transitions into young adulthood, National Child Development Study User Support Group Working Paper Series: No. 16, October.
Shepherd, P. (1986) The NCDS5 development programme, National Child Development Study User Support Group Working Paper Series: No. 17, October.
Micklewright, J. (1986) A note on household income data in NCDS 3, National Child Development Study User Support Group Working Paper Series: No. 18, December.
Payne, J. (1986) Unemployment, apprenticeships and training: does it pay to stay on at school?, National Child Development Study User Support Group Working Paper Series: No. 19, December.
Strachan, D.P. et al (1988) `Asthma as a link between chest illness in childhood and chronic cough and phlegm in young adults', British Medical Journal, 296, pp.890-893.
Strachan, D.P. `Hay fever, hygiene and household size', British Medical Journal, 299, pp.1259-1260.
Robertson, D. and Symons, J. (1990) `The occupational choice of British children', The Economic Journal 100, September, pp.828-841.
Strachan, D.P., Golding, J. and Anderson, H.R. (1990) `Regional variations in wheezing illness in British children: effect of migration during early childhood', Journal of Epidemiology and Community Health 44 (3) September, pp.231-236.
Anderson, H.R., Pottier, A.C. and Strachan, D.P. (1992) `Asthma from birth to age 23: incidence and relation to prior and concurrent atopic disease', Thorax 47 (7) July, pp.537-542.
Blanchflower, D. and Lynch, L. (1992) Training at work: a comparison of U.S. and British youths, CEP Discussion Paper No. 78, June.
Blanchflower, D.G. and Oswald, A.J. (1992) What makes an entrepreneur? NBER Working Paper No. 3252 (rev. version), July.
Blanchflower, D.G. and Oswald, A.J. (1992) Entrepreneurship, happiness and supernormal returns: evidence from Britain and the US, NBER Working Paper Series, No. 4228, December.
Blanchflower, D.G. and Oswald, A.J. (1992) Does access to capital help make an entrepeneur?, NBER Working Paper No. 3252 (rev. version), July.
Williams, H.C., Pottier, A. and Strachan, D. (1993) `The descriptive epidemiology of warts in British schoolchildren', British Journal of Dermatology 128, pp.504-511.
Gitter, R.J. (1993) A comparative look at apprenticeship training in the United States and Great Britain, Paper presented at the Midwest Economics Association Annual Meeting, Indianapolis, April.
Waldfogel, J. (1993) Women working for less: a longitudinal analysis of the family gap, Welfare State Programme Discussion Paper WSP/93, September, London School of Economics.
Williams, H., Pottier, A. and Strachan, D. (1993) `Are viral warts seen more commonly in children with eczema?', Arch. Dermatol. 129, pp.717-721.
ALBSU (1993) Parents and their children : the intergenerational effect of poor basic skills, London: Adult Literacy and Basic Skills Unit.
Williams, H.C., Strachan, D.P. and Hay, R.J. (1994) `Childhood eczema : disease of the advantaged?', British Medical Journal, 308, pp.1132-1135.
Blanchflower, D.G. and Oswald, A.J. (1994) What makes an entrepreneur?, Applied Economics Discussion Paper Series: No. 125, October.
Gitter, R.J. (1994) `Apprenticeship-trained workers: United States and Great Britain', Monthly Labor Review, April.
Laybourn, A. (1994) The only child: myths and reality, Edinburgh: HMSO.
Dearden, L., Machin, S., and Reed, H. Intergenerational mobility in Britain, IFS Working Paper Series No. W95/20, Institute for Fiscal Studies.
Glover, J., Smeaton, D. and Fielding, J. (1995) Gender and Science, engineering and technology (SET) project, memorandum submitted to the House of Lords Select Committee on Science and Technology.
Scarlett, J.F. et al (1995) `Effect of ambient levels of smoke and sulphur dioxide on the health of a national sample of 23 year olds in 1981', Thorax, 50, pp.764-768.
Strachan, D.P., (1995) `Epidemiology of hay fever: towards a community diagnosis', Clinical and Experimental Allergy 25, pp.296-303.
Strachan, D.P., `Epidemiology', IN M. Silverman, (ed) (1995) Childhood asthma and other wheezing disorders, London: Chapman and Hall.
Kiernan, K., (1995) `Social backgrounds and post-birth experiences of young parents', Findings (Social Policy Research 80).
Kiernan, K., (1995) Transition to parenthood: young mothers, young fathers - associated factors and later life experiences, Welfare State Programme Discussion Paper WSP/113, July, London School of Economics.
Van Bourgognie, F., (1995) Childhood adversities and tendency towards adult depression, Report for MSc Medical Demography, London School of Hygiene and Tropical Medicine, University of London, September.
Mudari, M. J. C., (1995) The impact of marital disruptions and children's living arrangements on health at age 33: a study using the NCDS cohort population, Report for MSc Medical Demography, London School of Hygiene and Tropical Medicine, University of London, September.
Joshi, H., Dale, A., Ward, C., and Davies, H. (1995) Dependence and independence in the finances of women aged 33, Family and Parenthood Policy and Practice series, London: Policy Studies Centre. ISBN 0-907051-89-8.
Dustmann, C., Micklewright, J. and Rajah, N. (1995) Intra-household transfers and the part-time work of children Working Paper Series W96/3, London: Institute for Fiscal Studies.
Blundell, R., Dearden, L. and Meghir, C., (1996) The Determinants and Effects of Work Related Training in Britain, London: KKS Printing.
Strachan, D. P., Butland, B. K. and Anderson, H. R. (1996) `Incidence and prognosis of asthma and wheezing illness from early childhood to age 33 in a national British cohort', British Medical Journal 312, pp.1195-99.
Lewis, S. et al (1996) `Study of the aetiology of wheezing illness at age 16 in two national British birth cohorts', Thorax, 51, pp.670-676.
Joshi, H., Paci, P., and Waldfogel, J. (1996) The wages of motherhood: better or worse? Welfare State Programme (WSP) Discussion Paper WSP/122, July, The Toyota Centre: London School of Economics.
Johnson, P., and Reed, H., (1996) Two nations? The inheritance of poverty and affluence, IFS Commentary No. 53, London: Institute for Fiscal Studies. ISBN 1-873357-53-2.
Strachan, D.P. et al (1996) `Ventilatory function in British adults after asthma and wheezing illness at ages 0-35', American Journal of Respiratory Critical Care Medicine, 154, pp.1629-1635.
Comings, D. (1996) The gene bomb : does higher education and advanced technology accelerate the selection of genes for learning disorders, ADHD, addictive and disruptive behavior?, Duarte, California: Hope Press (chapters 32-35).
Dale, A. et al (1997) Highly educated women : evidence from the National Child Development Study, DfEE Research Studies No.RS25, London: The Stationery Office.
Egerton, M. (1997) 'Occupational inheritance : the role of cultural capital and gender', Work, Employment and Society, 11(2), pp.263-282.
Savage, M. and Egerton, M. (1997) 'Social mobility, individual ability and the inheritance of class inequality', Sociology, 31(4), pp.645-672.
Strachan, D.P. et al (1997) `Childhood antecedents of allergic sensitization in young British adults', Journal of Allergy and Clinical Immunology, 99(1), part 1, pp.6-12.
Butland, B.K. et al (1997) `An investigation of the increase in hay fever and eczema at age 16 observed between the 1958 and 1970 British birth cohorts', British Medical Journal, 315, pp.171-721.
Dustmann, C., Rajah, N. and Smith, S. (1997) Teenage truancy, part-time working and wages, IFS Working Paper No.W97/13, Institute for Fiscal Studies, August.
Dearden, L., Ferri, J. and Meghir, C. (1997) The effect of school quality on educational attainment and wages, IFS Working Paper No. W98/3, Institute for Fiscal Studies, October.
Kiernan, K. (1997) The legacy of parental divorce : social, economic and demographic experiences in adulthood, CASEpaper CASE 1, Centre for Analysis of Social Exclusion, London School of Economics.
Power, C. and Matthews, S. (1997) 'Origins of health inequalities in a national population sample', Lancet, 350, pp.1584-1589.
Burke, A., Nolan, M. and Fitzroy, F. (1997?) Entrepreneurial choice and performance: a re-appraisal of liquidity and human capital constraints, University of St.Andrews Dept. of Economics and CRIEFF Discussion Paper No. 9723. ISSN 1364-453X.
Waldfogel, J., Higuchi, Y. and Abe, M. (1998) Maternity leave policies and women's employment after childbirth : evidence from the United States, Britain and Japan, CASEpaper CASE/3, Centre for Analysis of Social Exclusion, London School of Economics, January.
Atkinson, A. and Hills, J. (eds.) (1998) Exclusion, employment and opportunity, CASEpaper CASE/4, Centre for Analysis of Social Exclusion, London School of Economics, January.
Dearden, L. (1998) Ability, families, education and earnings in Britain, IFS Working Paper Series no. W98/14, Institute for Fiscal Studies, June.
Johnston, I.D.A., Strachan, D.P. and Anderson H.R. (1998) `Longitudinal study of the effect of pneumonia and whooping cough in childhood on adult lung function', New England Journal of Medicine, 338, pp.581-587.
Cheung, Y.B. (1998) `Can marital selection explain the differences in health between married and divorced people? From a longitudinal study of a British birth cohort', Public Health, 112, pp.113-117.
Kiernan, K. and Mueller, G. (1998) The divorced and who divorces?, CASEpaper CASE/7, Centre for Analysis of Social Exclusion, London School of Economics, May.
Fitzpatrick, S. (1998) Childhood and early adulthood determinants of overweight status at age 33, report for MSc. Medical Statistics, London School of Hygiene and Tropical Medicine, University of London.
Cheung, Y.B. (1998) 'Health and adverse selection into marriage : evidence from a study of the 1958 British Birth Cohort', Public Health, 112, pp.309-311.
Cheung, Y.B. (1998) 'Accidents, assaults and marital status', Social Science and Medicine, 47(9), pp.1325-1329.
Papasolomontos, C. and Christie, T. (1998) 'Using national surveys : a review of secondary analyses with special reference to education', Educational Research, 40(3), Winter, pp.295-309.
Matthews, S. et al (1998) 'Gender, work roles and psychosocial work characteristics: as determinants of health?', Social Science and Medicine, 46(11), pp.1417-1424.
Power, C. and Matthews, S. (1998) 'Accumulation of health risks across social groups', IN S.S. Strickland and P.S. Shetty (eds) Human biology and social inequality, Cambridge: Cambridge University Press.
Power, C., Matthews, S. and Manor, O. (1998) 'Inequalities in self-rated health: explanations from different stages of life', Lancet, 352(9105), pp.1009-1014.
Goodwin, J. (1999) Men's work and male lives : men and work in Britain, Aldershot: Ashgate. ISBN 1-84014-577-3.
Dearden, L. (1999) Qualifications and earnings in Britain : how reliable are conventional OLS estimates of the returns to education?, IFS Working Paper Series No.W99/7, Institute for Fiscal Studies.
Butland, B.K., Strachan, D.P. and Anderson, H.R. (1999) 'Fresh fruit intake and asthma symptoms in young British adults : confounding or effect modification by smoking?', European Respiratory Journal, 13, pp.744-750.
Butland, B.K. and Strachan, D. (1999) 'Age-specific relative odds of appendicectomy by mother's and child's smoking', (letter) The Lancet, 353, May 15, p.1712.
Hobcraft, J. and Kiernan, K. (1999) Childhood poverty, early motherhood and adult social exclusion, CASEpaper CASE/28, Centre for Analysis of Social Exclusion, London School of Economics, July.
Power, C., Manor, O. and Matthews, S. (1999) 'The duration and timing of exposure: effects of socio-economic environment on adult health', American Journal of Public Health, 89(7), pp.1059-1065.
Matthews, S., Stansfeld, S. and Power, C. (1999) 'Social Support in young adults: the influence of gender, employment status and social class', Social Science and Medicine, 49(1), pp.133-142.
Matthews, S., Manor, O. and Power, C. (1999) 'Socio-economic inequalities in health: are there gender differences?', Social Science and Medicine, 48(1), pp.49-60.
Glover, J. and Fielding, J. (1999) 'Women and the sciences in Britain: getting in?', Journal of Education and Work, 12(1), pp.57-73.
Glover, J. and Fielding, J. (1999) 'Women science graduates in Britain: the value of secondary analysis of large scale data sets', Work, Employment and Society, 13(2), pp.353-367.
Dolton, P. and Vignoles, A. (1999) The economic case for reforming A Levels, Discussion Paper 422, Centre for Economic Performance, London School of Economics and Political Science. ISBN 0753012723.
Green, F., McIntosh, S. and Vignoles, A. (1999) 'Overeducation' and skills - clarifying the concepts, Discussion Paper 435, Centre for Economic Performance, London School of Economics and Political Science. ISBN 0753013061.
Powell, M.A. Comparing the long-term effects of parental work hours and family structure on educational attainment in Britain and the United States, paper presented to the Society for the Advancement of Socio-economics, London School of Economics, July 7-10, 2000.
Powell, M.A. (2000) Effect of sibsize on educational attainment over the life course: Great Britain and the United States compared, Department of Sociology and Anthropology, University of Nebraska at Omaha.
Sigurdsson, E., van Os, J. and Fombonne, E. (2002) 'Are impaired childhood motor skills a risk factor for adolescent anxiety? Results from the 1958 U.K. Birth Cohort and the National Child Development Study', American Journal of Psychiatry, 159(6), pp.1044-1045.
Cheung, Y.B. et al (2002) 'Association between psychological symptoms and growth in early life: longitudinal follow-up study', British Medical Journal, 325, pp.749-751.
Chevalier, A. and Lanot, G. (2002) 'The relative effect of family characteristics and financial situation on educational achievement', Education Economics, 10(2), pp.165-182.
Chevalier, A. and Viitanen, T. 'The long-run labour market consequences of teenage motherhood', Journal of Population Economics, 16(2), pp.323-343.
Kiernan, K. (2003) Cohabitation and divorce across nations and generations, CASEpaper 65, Centre for Analysis of Social Exclusion, London School of Economics, March.
Hobcraft, J. (2003) Continuity and change in pathways to young adult disadvantage: results from a British birth cohort, CASEpaper 66, Centre for Analysis of Social Exclusion, London School of Economics, April.
Grawe, N.D. (2004) 'Intergenerational mobility for whom? The experience of high- and low-earnings sons in international perspective', IN Miles Corak, (ed.) Generational income mobility in North American and Europe, Cambridge: Cambridge University Press.
Grawe, N.D. (2004) 'The 3-day week of 1974 and earnings data reliability in the Family Expenditure Survey and the National Child Development Study', Bulletin of Economics and Statistics, 66(4), pp.567-579.
Case, A., Fertig, A. and Paxson, C. (2005) The lasting impact of childhood health and circumstance, Journal of Health Economics, 24, pp.365-389.
Hobcraft, J. and Sigle-Rushton, W. (2005) An exploration of childhood antecedents of female adult malaise in two British birth cohorts: combining Bayesian model averaging and recursive partitioning, CASEpaper 95, Centre for Analysis of Social Exclusion, London School of Economics, March.
Leask, S.J. and Crow, T.J. (2005) 'Lateralization of Verbal Ability in Pre-Psychotic Children', Psychiatry Research, 136(1), pp.35-42.
Hango, D. (2005) Parental investment in childhood and later adult well-being: can more involved parents offset the effects of socio-economic disadvantage?, CASEpaper 98, Centre for Analysis of Social Exclusion, London School of Economics.
Lynn, R. and Longley, D. (2006) 'On the high intelligence and cognitive achievements of Jews in Britain', Intelligence, May.
Chevalier, J. and Feinstein, L. (2006) 'Sheepskin or Prozac: the causal effect of education on depression', IZA, DP 2231.
Chevalier, J. and O'Sullivan, V. (2007) 'Mother's education and birth weight', IZA, DP 2640.
Leuze, K. (2007) 'What makes for a good start? Occupation-specific higher education and graduate career mobility', International Journal of Sociology, 37(2), pp.29-53.
Ecob, R. et al. (2008) 'Is the relation of social class to change in hearing threshold levels from childhood to middle age explained by noise, smoking, and drinking behaviour?', International Journal of Audiology, 47(3), pp.100-108.
Leuze, K. and Allmendinger, J. (2008) 'Ungleiche Karrierepfade? - Die Bedeutung institutioneller Differenzierung fur stratifizierte Arbeitsmarktertrage von Hochschulabsolventen', in B. Kehm (ed.) Hochschule im Wandel, Frankfurt: Die Universitat als Forschungsgegenstand.
Kiernan, K. (2008) 'Partnership and parenthood', in J.Elliott and R. Vaitilingham (eds.) Now we are 50: key findings from the National Child Development Study, London: Institute for Education, Centre for Longitudinal Studies/ESRC.
Cartwright, R. (2011) 'The socioeconomic associations of female urinary incontinence: results from the UK 1958 Birth Cohort', paper presented at the International Urogynecological Association Annual Meeting, June 30th, Lisbon.
Cartwright, R. (2011) 'The impact of premature ovarian failure on quality of life: results from the UK 1958 Birth Cohort', paper presented at the European Society of Human Reproduction and Embryology Annual Meeting, 4th July, Stockholm.
McKnight, A. (2011) Estimates of the asset-effect: the search for a casual effect of assets on adult health and employment outcomes, CASEpaper 149, Centre for the Analysis of Social Exclusion, LSE (http://sticerd.lse.ac.uk/case/).
Koerselmann, K. (2011) Bias from the use of mean-based methods on test scores, University of Stockholm, Swedish Institute for Social Research, ISSN 0283-8222; 1/2011. Retrieved 29 July 2011 from http://urn.kb.se/resolve?urn=urn:nbn:se:su:diva-51720.
Koerselmann, K. (2011) Incentives from curriculum tracking: cross-national and UK evidence, University of Stockholm, Swedish Institute for Social Research, ISSN 0283-8222; 3/2011. Retrieved 29 July 2011 from http://urn.kb.se/resolve?urn=urn:nbn:se:su:diva-54779.
Calvin, C.M., Batty, G.D., Lowe, G.D., Deary, I.J. (2011) 'Childhood intelligence and midlife inflammatory and hemostatic biomarkers: The National Child Intelligence Study (1958) cohort', Health Psychology, epub ahead of print.
Waynforth, D. (2011) 'Grandparental investment and reproductive decisions in the longitudinal 1970 British cohort study', Proc. R. Soc. B, published online before print September 14, 2011, doi:10.1098/rspb.2011.1424
Gale, C.R., Deary, I.J., Cooper, C. and Batty, G.D. (2012) 'Intelligence in childhood and chronic widespread pain in middle age: the National Child Development Survey', Pain.
Daly, M. and Delaney, L. (2013) 'The scarring effect of unemployment throughout adulthood on psychological distress at age 50: estimates controlling for early adulthood distress and childhood psychological factors', Social Science and Medicine, 80, pp.19-23.
Taulbut, M. and Walsh, D. (2013) Poverty, parenting and poor health: comparing early years' experiences in Scotland, England and three city regions, Glasgow Centre for Population Health, February. Retrieved August 2, 2013 from http://www.gcph.co.uk/assets/0000/3817/Poverty__parenting_and_poor_health.pdf.
Feast J., Grant M., Rushton A. and Simmonds J. (2013) Adversity, adoption and afterwards: A mid-life follow-up study of women adopted from Hong Kong, London: British Association for Adoption and Fostering. ISBN 978 1 907585 64 7.
Rushton A., Grant M., Feast J. and Simmonds J. (2013) 'The British Chinese Adoption Study: orphanage care, adoption and mid-life outcomes', Journal of Child Psychology and Psychiatry, 54(11), pp.1215-1222.
Crawford, C. and Jin,W. (2014) Payback time? Student debt and loan repayments: what will the 2012 reforms mean for graduates?, IFS Report, London: IFS.
Colell, E., Bell, S. and Britton, A. (2014) 'The relationship between labour market categories and alcohol use trajectories in midlife', Journal of Epidemiology and Community Health. DOI: http://jech.bmj.com/content/early/2014/07/29/jech-2014-204164


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Much has been made of the humility of the new Pope Francis, who famously eschewed the trappings of being a high-ranking church official while Archbishop of Buenos Aires, preferring to prepare his own meals and taking a city bus to work.
Now that Cardinal Jorge Bergoglio has been elevated to the papacy, he'll probably have to trade the city bus for the popemobile.
But he's not giving up on his humble ways.
Catholic faithful were pleased when he began his tenure as pope by holding a moment of silent prayer. He wore only a simple iron cross and avoided the brilliant red cape like the one Pope Benedict XVI wore when he made his first trip out to the balcony above St. Peter's Square in 2005.
Then, Thursday morning, he returned to the Roman hotel where he had been staying to pick up his luggage and pay his bill.
Francis, who is remarkable for becoming the first Jesuit elevated to the papacy, has spent much of his clerical career working for and among the poor in Argentina.
St. Francis of Assisi, the patron saint of Italy and the new pope's namesake, was similarly known for his devotion to poverty.


text:
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