text:
About Us
Robert Forster, PT has been treating athletes in Santa Monica for over thirty-one years and his extensive work with recreational and elite athletes has set his clinic apart from the rest. His staff is experienced in solving difficult sports injuries and developing rehabilitation programs that are exercise based and makes you an active participant in your rehabilitation process.
- Physical Therapy programs specializing in sports injury, conditions of the spine, and post-surgical cases
- Voted "Best Place to go for a Sports Injury" by the readers of Competitor Magazine in 2002, 2004, and 2007
- Exercise based Physical Therapy programs utilizing the latest modalities and techniques
- Individualized AQUA THERAPY for a wide spectrum of orthopedic and medical diagnoses
- Thirty year history of practice in Santa Monica
- Voted "Best Place to go for a Sports Massage" by the readers of Competitor Magazine in 2002, 2004, 2007
- Professional staff including seven licensed Physical Therapists with over 100 years of combined experience
- Hours of operation: Monday through Friday 7:00am - 8:00pm and Saturday 8:00am - 12:00pm
- Free secure parking
About Forster Physical Therapy's Staff
Sixth Sense
He's been the science behind some of the greatest Olympic track and field athletes the U.S. has ever seen, but he doesn't boast.
He's treated some of the world's most famous athletes, such as Kobe Bryant and Pete Sampras, and still doesn't blow his own horn.
And he's raced some of the world's toughest endurance events, yet he remains modest.
But that doesn't stop others from bragging about the man behind Robert Forster Physical Therapy (www.forsterpt.com) and Phase IV (www.phase-iv.net).
Twenty four years ago, a fresh out of college Robert Forster arrived in Santa Monica, where the native New Yorker landed a job at Centinela Hospital in the physical therapy department. Now, 46, Forster lives within a half mile of his first Southern California home and has his own practice and performance training center.
"Bob seems to almost have a sixth sense for what his patients need," said Lisa Giardino, the office manager at Robert Forster Physical Therapy. "People really count on him and respect him. Being an athlete himself really helps, too."
Although Forster's career path has taken various side roads, his desire for treating the human body has remained true back to his days in high school.
The First Taste
Forster wrestled throughout high school and into college at Bloomsburg University in Pennsylvania. But it was the high school experiences that provided his first taste of therapy and training.
"At the time getting training information was difficult," said Forster, who wrestled varsity all four years and has recently tried his hand in some masters meets. "Coaching wasn't too scientific. My dad and I ended up building a gym at my house because I was gone all the time lifting weights. Within a couple of years the whole wrestling team was at my house."
As a captain of his wrestling team as an upper classman, Forster assumed the responsibility of helping others train. He said he was drawn to the science - the physiology and kinesiology.
In college, Forster kept his grades up and got into physical therapy school early after just two years of undergraduate study.
"I got out of school in four years and was practicing right after my 22nd birthday," said Forster, who is married with a 9 year old son. "Since then, school has never ended. I'm always trying to improve my working knowledge."
Next Stop: Santa Monica
Forster's first job at Centinela Hospital focused on the hospital side of therapy. He enjoyed it but knew his passion lied in the athletic side. Forster was interested in a position at the Kerlan Jobe Orthopaedic Clinic, one of the largest clinics in the country, but he took a job in Santa Monica in a physical medicine clinic to get some different experience, this time in soft tissue and joint protection, biomechanics, and ergonomics.
Kerlan Jobe soon came knocking, and Forster jumped at the opportunity. The job allowed him to take a broader look at the orthopedic experience, leading him to runners and endurance athletes who needed to balance flexibility, stability and strength.
Then in 1983, his life changed forever.
Forster met UCLA track coach Bob Kersee, as they were set to do a lecture together in the San Fernando Valley. Forster said Kersee convinced him that he was coaching a crop of young athletes that had a future of Olympic gold medals in sight.
Although he didn't know much about track and field, Forster went to UCLA and started hanging around the athletes and teaching them general stretching, strengthening and balancing exercises. Among those athletes were Evelyn Ashford, Valerie Brisco-Hooks, Florence Griffith-Joyner, Jackie Joyner Kersee and Gail Devers.
You could say Forster was in the right place at the right time. Forging a relationship with the top Olympians, Forster stayed by their side through four Olympics ('84, '88, '92, and '96) and a multitude of world championships.
"We were the first to bring our own physical therapist and massage therapist," he said. "We really supported athletes in their total efforts - nutrition, massage, recovery, physical therapy, everything. I think in the '88 Olympic we had 14 or 15 athletes, which was a major undertaking."
During his run with the Olympic group, Forster was establishing his own practice. Although much of his concentration was dedicated to the elite athletes, he began seeing more amateur endurance focused athletes, such as marathon runners and triathletes.
Moving On
He had been treating quite a few endurance athletes since opening his center on Wilshire Boulevard in 1995, but it wasn't really until after Jackie Joyner Kersee retired in 1998 that Forster decided to focus primarily on serving local athletes with the same scientific approach.
"The endurance athlete became a primary focus," said Forster, who is a household name among local endurance athletes because of his sponsorship of events and clubs, such as Velo La Grange and LA Tri Club. "The truth is, I was taking some of the programs I developed and honed for the track and field athletes and using them for endurance athletes."
Forster's reputation grew, as did his athletic endeavors. Growing up as a wrestler, Forster understood the importance of running for fitness. But it wasn't until he was in physical therapy school that he really started running.
"I ran my first marathon before I moved out here," he said. "Then I ran the old Santa Monica Marathon and kept up with my training. Since I didn't know what I know now, I started getting some injuries. So I switched to biking and really never looked back."
Forster enjoyed the challenge of mountain bike racing and eventually worked his way up to extreme endurance riding. In 1998, he attempted La Ruta de Conquistadors in Costa Rica, a three day, 300 mile stage race. He did not finish, but the following year he returned and successfully crossed the finish line.
He followed La Ruta up with a larger venture - the TransAlp Challenge, an eight day stage race traversing the Austrian Alps and Italian Dolomites mountain ranges. Forster completed that race in 2000 and again in 2001.
He said competing in events like those keeps him healthy and on top of his training, but more so it's the experiences, which are a proving ground for the physiology he is trying to understand and develop, that allow him to relate to the athletes he treats.
"A lot of it is between the ears - all mental," he said. "I've been searching for the answer to why I can do this now. I was certainly fitter at age 25. And the answer is the knowledge. I know more, and I think I'm able to take pain more."
There's no question that Forster knows more. He prides himself in staying on top of the latest techniques.
"The thing about Bob is that he has a really deep knowledge of the science of training and nutrition and exercise physiology," said Jake Winebaum, 45, who has competed with Forster in the TransAlp Challenge and World's Toughest Mountain Bike Race. "He's also very funny and entertaining to be around. Many times on those long grueling rides, he has a way of providing comic relief. I get those benefits as a friend, but I also use his services. Whenever I get hurt, he heals me."
Forster is known for his work on the healing phase, but in 2002 he looked to build up what is known as the fourth phase.
"It became so frustrating to watch athletes come in, get rehab and go make the same mistakes again," said Forster, who recently returned from a week in France, where he rode various stages of the Tour de France the day before the actual race took the course. "We've always treated in four phases, and the fourth phase of rehab is going back to sports training with a scientific guidance. (Phase one is decreasing pain, phase two is controlling symptoms through rehab and phase three is increasing strength.) So we decided to open Phase IV to address the need in the community for scientific training and fitness training by physical therapists. The thing about Phase IV is that there is a real science, it's not guessing."
Science has always been Forster's driving force in his profession, as is education. He keeps up to date on all the latest information and provides free lectures at Phase IV on everything from nutrition, stretching and periodization training. Whether he's educating himself on new shoulder or ankle therapy or educating the endurance community, Forster is just looking out for his fellow athletes.
Written by Jason Johnson. Featured in LA S&F, September 2004.
Robert Forster, PT
Master Physical Therapist
Robert Forster P.T. has practiced Sports Physical Therapy in Santa Monica, CA, for 31 years. Robert has lectured throughout the States and Europe on Sports Rehabilitation and safety in exercise. He has worked with leaders in the Exercise Industry such as Jake "Body by Jake" Steinfeld and Kathy Smith. Robert has served on the California Governor's Council of Physical Fitness Advisory Board.
Robert served as a private physical therapist at the 1984, 1988, 1992 and 1996 Olympics for Olympians Jackie Joyner-Kersee, Florence "Flo-Jo" Joyner, Alyson Felix and their teammates who have won a combined 32 Olympic Medals under his direct care. He also worked with tennis great Pete Sampras over the last 5 years of his career to help him come back from several injuries and achieve his unprecedented 7th Wimbledon Championship and 13th Grand Slam title. Robert has worked with basketball all-stars Kobe Bryant and Elton Brand and tennis phenom Maria Sharapova as well as M.M.A. champions including B.J. Penn.
Los Angeles Magazine featured Forster Physical Therapy as offering the "Best Physical Therapy in L.A". Also Forster Physical Therapy has been voted "Best Place to go for a Sports Injury", "Best Place for a Massage" and his Phase IV Scientific Health and Performance Center was voted "Best Gym/Triathlon Club" by readers of Competitor magazine.
Robert has published several articles in the scientific press and co-authored The Complete Water Power Workout Book published in 1993 by Random House. He has also written a regular column in Triathlete Magazine, appeared in several episodes of the popular Fit to Hit series on the Tennis Channel and recently created the Herbalife 24 Fit Exercise Video for the world's leading weight loss company.
In July 2002 Bob founded Phase IV Scientific Health and Performance Center. Phase IV is a training Mecca for goal-oriented athletes. Utilizing techniques previously reserved for professional and elite athletes, Phase IV is an athletic think tank offering the same in-depth assessment and instruction to competitive amateur athletes.
Phase IV is a physical rehabilitation center, a personal training gym and a health and fitness laboratory all in one. Utilizing the hard earned experience that can only be gained from 31 years in the high stakes and results driven arena of elite athletics, Phase IV has thousands of success stories. Clientele ranges from student athletes to grandmothers with osteoporosis to age group competitive tri-athletes and Olympic and Professional Athletes.
Phase IV is staffed by Physical Therapists, Exercise Physiologists, Registered Dieticians, Psychologists, and Ph.D. Research Specialists from a multitude of backgrounds and disciplines. The staff has the skill set to evaluate and solve difficult physical, physiologic and psychological barriers to performance. Phase IV have also conducted research in conjunction with the UCLA Geffen School of Medicine, The National Institute of Health and private label equipment manufacturers including Skechers.
Robert is active in the community sponsoring the Velo Club La Grange Bicycle Club and Los Angeles Triathlon Club as well as providing free treatment for patients of the Venice Family Clinic. He has also founded and coaches The Santa Monica Kids Wrestling Program to introduce this great sport to children in the community. He has personally completed the 6 of the toughest mountain-bike stage races in the world including La Ruta de Conquistadors in Costa Rica, the TransAlp Challenge, the B.C. Bike Race and the Brian Head 100.
Ron Berry, Director of Water Rehabilitation
Master Physical Therapist
Ron has been a Physical Therapist since graduating with a Bachelor of Science in Physical Therapy from California State University, Long Beach in 1990. Prior to that, he attended U.C. Santa Cruz and worked as a massage therapist. He has worked with Robert Forster since 1993 treating a variety of diagnoses. Upon the opening of the new clinic in 1996 he helped develop the aqua therapy program. He has also worked on developing periodized training programs with athletes at Phase IV, the Scientific Training & Performance Center, since it's inception in 2002. Since then he has returned to treating a variety of diagnoses out of the water, as well. Ron keeps active and fit through a variety of sports and hobbies. He is an active member of the physical therapy professional association, the APTA, and continues to enhance his skills through educational seminars.
Kent Moody, M.S., Director of Clinical Quality Assurance
Master Physical Therapist
Kent received his Master of Science degree in Physical Therapy from the University of Southern California in 1977 and his B.S. in Health Education from the University of Oregon in 1975. Kent joined Robert Forster in October 2000 as a Staff Physical Therapist and Head of Clinical Quality Assurance after having worked at HealthSouth Kerlan-Jobe Orthopedic Clinic since 1993. He has also worked at Southern California Center for Sports Medicine in Long Beach, S.C.O.R., Inc. at Cigna Healthplans in Los Angeles in cardiac rehabilitation, and at Daniel Freeman Hospital in cardiac rehabilitation. Kent specializes in shoulder, knee, and back injuries and surgeries and is extremely proficient in cervical, elbow, and foot/ankle injuries as well. With over 35 years as a Physical Therapist, his knowledge and expertise enables him to treat all patients with a very high level of success. Additionally, the area of ergonomics and its relation to prevention and treatment of injuries is a special interest. Kent has been an avid runner since 1967 and has participated in numerous 10k runs and half marathons. He is also involved in swimming, surfing, skiing, backpacking, and camping.
Amy T. Tran, DPT
Physical Therapist
Amy received her Bachelors in Exercise & Sport Science from Oregon State University in 2007, and earned her Doctorate of Physical Therapy from the University of Southern California in 2011. As a former competitive water polo player, swimmer, and gymnast, she developed a strong interest in helping athletes overcome injuries and achieve functional goals. One of the highlights of Amy's career was working with an American wheelchair rugby player with a spinal cord injury who was a gold medalist at the Paralympics; she was inspired to think outside the standard orthopedic box and effectively return him to competition. Amy currently treats various orthopedic and spinal conditions, over-use injuries, shoulder and knee pain, and has additional professional interests in treating Temporomandibular (TMJ) dysfunctions, brain injury, and vestibular impairments. For several years she has done research on pain management and in 2011 assisted in the research for current evidence and systematic reviews to create practice guidelines for the treatment of these topics. In her free time, you will find Amy dancing at the studio or surfing on the beach. She loves dance and has experience in performance and teaching.
Dear LAtri clubbers,
Training for my first Ironman (Louisville KY) I was plagued with injuries. So to make my training injury free for my next Ironman (Hainan Island, Haikou China) I had a structural exam and appraisal by Robert Forester (Phase IV). Robert (Bob) was very good at pointing out my muscle imbalances and potentials for injury. Bob prescribed a stretching and weight program that addressed my issues.
My major issues:
Rotator cuff, impingement syndrome, right shoulder
Left leg functionally longer than my right
Left leg weaker than the right
Freakishly weak left ankle.
Bob understands that I am training for an Ironman so he designed a program that fits in with my IM schedule so I don't have problems with my weight program being out of sync with my IM training i.e. having my weight program peaking when I should be tapering for a race
Since Bob knew about my issues, I had an exceptionally good bike fit (ERGO-POWER PLUS). Bob hooked me up to a computrainer that gave a picture of my pedal stroke. I was supposed to have a round circle but I had the classic dumb bell shape. Bob adjusted the position of my cleats and the height of my seat, for my leg length discrepancy he cut out a cork insole and placed it in my left shoe and I was able to improve my pedal stroke dramatically.
Bob doesn't sell bicycle parts but he has the uncanny ability to give you accurate specifications for any part he recommends.
I have been on Phase IV stretching and weight program for 5 months, my left leg and ankle are feeling much stronger and my right shoulder doesn't hurt when I swim. My bike has been adjusted to my imperfect biomechanics making my chronic injuries disappear. With 12 weeks until race day, my training has been injury free and much more enjoyable.
Steven Chiamori
Dear Mr. Forster,
I greatly appreciate the help and consideration you and your crew gave me last year and early 2005. There is no doubt the help facilitated my whiplash recovery and being walking distance to you from my bus and home truly saved me. Claudia is awesome, Bill was so patient, Rich and al the other financial and admin folks were so supportive.
Thank you all so much.
Sincerely yours,
Carol R.
Dear Ron,
It is impossible to express proper regard and appreciation for the gift you have given me. That gift is being able to run through, as you know, a very painful and debilitating fascia injury, which YOU made possible.
Ahhh, to finally have answers to all of my hamstring challenges! It is with a huge sigh of relief that your expert evaluation and treatment has given me hope that I can run, hopefully pain-free and fast again! During this entire hamstring fiasco, you were more than my therapist; You were my coach, my confidant, my true inspiration for moving forward.
Through the extensive strength training, stretching and modified running program, complete with lots of cross-training and plastic ice baggies, you guided me, transformed me, from a broken, injured soul, to the strong, capable athlete that I am. There are no words to let you know just what all this means to me. However, please know that I am eternally grateful.
I can't even tell you how motivated, how appreciative, how awesome I feel to have you in my life. THANK YOU for giving me a competitive Cross-Country (XC) season, one in which I finished 13th in the country in the National Master's XC Championship and "The Janes" repeated as National XC Team Champions! It was certainly a season I never thought possible. You were the reason I was able to compete at all, you are the reason I will continue to be a competitor no matter the obstacles.
If ever it seems that you have not transcended the bonds of common physical therapy, just know that most people cannot reciprocate their hearts and passion as you do. Most people do not have the expertise, the care, the generosity that you possess. Ron, you are truly extraordinary! Like in the quote below, you do for others what no one can. Thank you for everything. I love you more than I can say.
With complete love and gratitude,
Jeaney G.
"One of the deepest secrets of life is that all that is really worth doing is what we do for others." - Lewis Carroll


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The European Scrutiny Committee has made further
progress in the matter referred to it and has agreed to the following
1.1 The Commission argues that increasing
consolidation in the financial services market has led to the
emergence of financial conglomerates, defined as firms combining
services in differing sectors including the insurance, banking
and investment sectors. The importance of such financial conglomerates
varies throughout the EU with the Benelux and Scandinavian Member
States containing a large concentration of such firms.[1]
A regulatory framework for financial conglomerates has been identified
as a priority under the Financial Services Action Plan.
1.2 Under the present regulatory regime,
financial institutions such as credit institutions, investment
firms and insurance companies are regulated under specific sectoral
directives. The rules which apply to these groups do not, however,
specifically address groups which combine the services of investment
firms, banks and insurance companies. The result is a limited
framework for the supervision of such financial institutions.
In particular, gaps exist in that certain types of financial group
are not covered by the existing directives, and important rules
on prudential matters which cover firms subject to the sectoral
directives do not cover financial conglomerates.[2]
There are also overlaps under the present system in that inconsistencies
arise in the treatment of similar prudential questions, and the
same financial group can be covered by different sectoral directives.
1.3 The aim of the document is to introduce
comprehensive rules for the supervision of financial conglomerates.
It is being supplemented by a mapping exercise which the Commission
is undertaking in order to obtain a better assessment of the importance
of such groups in the EU.
The document
1.4 The starting point of the Directive
is the definition of a financial conglomerate, set out in Articles
2 and 3.
1.5 Articles 5 and 6 set out measures to
secure capital adequacy. The Directive aims to ensure that entities
have sufficient capital even if they are part of a cross-sector
financial conglomerate. It proposes to do this by preventing multiple
gearing (where the same capital is used simultaneously as a buffer
against risk in two or more entities in the conglomerate) and
excessive leveraging (where the parent company issues debt and
down streams the proceeds as equity to its regulated subsidiaries).
1.6 Another provision is the regulation
of intra-group transactions and risk exposures (Article 6). This
is to be based on an internal management policy (subject to overview
by the supervisory authorities), reporting requirements to supervisors,
and effective supervisory enforcement powers.
1.7 The Directive recognises the importance
of coordination and information sharing between supervisory authorities
to ensure effective group-wide supervision of financial conglomerates.
The advantages of this would be that all aspects of the supervision
of financial conglomerates would be covered, duplication of the
supervisory tasks would be avoided with attendant cost savings,
and there would be a simplified supervision structure.
The Government's view
1.8 In her Explanatory Memorandum dated
5 July 2001, the Economic Secretary to the Treasury (Ruth Kelly)
states that the government broadly supports the Directive and
its objectives so long as they are :
" flexible and market responsive:
it will be important that the new regulatory framework should
be responsive to and capable of adapting to the changing market;
it should not constrain market developments;
" appropriate and proportionate:
the directive needs to focus on material inconsistencies
and be capable of being agreed and implemented efficiently; it
will be important to ensure that the new framework does not place
undue regulatory burdens or increased costs on the financial services
" effective and efficient:
in particular, the directive should lay down principles for the
appointment of a 'lead co-ordinator' that is, ensuring
that there are agreed arrangements for a supervisory authority
to lead in the exchange of information and co-ordination of activities
(few other EU Member States have the single cross-sector supervisory
authority embodied in the FSA)."
1.9 The Minister also states that:
"It will also be essential to ensure that the
terms of the Directive, as finally agreed, do not undermine or
constrain the operation of the Financial Services and Markets
Act. In particular, careful consideration will need to be given
to the directive's proposed treatment of third country groups.
It will be important to ensure that the directive does not create
disincentives to firms based outside the EU which wish to establish
within: and specifically, does not undermine London's or elsewhere
in the UK's position as a key financial centre."
1.10 The Directive would fill gaps in
the current regulatory framework and reduce overlap and inconsistency,
but we agree with the Government that the Directive must be flexible,
proportionate and effective. We request further information from
the Minister on the proposed treatment of third country financial
conglomerates and on the effects, if any, of the Directive on
the operation of the Financial Services and Markets Act 2000.
Meanwhile, we do not clear the document.
2 The
document gives the example of the elimination of multiple gearing
of regulatory capital - that is, the same capital being counted
twice over and used simultaneously as a buffer against risk in
different entities in the same financial conglomerate. Back

subset: commoncrawl


text:
Chance rain could 'drown' young crops
VICTORIAN Hill grain grower and dairy farmer Chris Brown had a mixed response to the weekend deluge.
"We had had enough rain on Saturday," he said.
"But we certainly aren't in anywhere near as disastrous a situation as some of Queensland.
"We've measured about 80mm and it's a bit more than we needed on our corn and forage crops."
He said the heavy rainfall had the potential to "drown" crops, much of which was in its early stages.
To compound the problem much of the Browns' cultivation is on black soil creek flats bordering the now flooded Dalrymple Creek.
"My gut feeling is we could lose a bit crop on that country, depending on how much rain they have had up Goomburra way," Mr Brown said.
The family's immediate concern was being able to get milk out with road closures across the region.
"Production always falls when it's wet because, rather than being out eating, the cows stand out with their backs to the rain," he explained.
"As a result, milk production will fall temporarily."
The predicament for other dairy farmers across the region was more dire.
At Pilton the Ranger family measured more than 125mm on the weekend and, with power out, were yesterday struggling with milking.
Robyn Ranger said there was a very real possibility they'd be forced to dump 1000 litres of milk.


text:
Our meetup
is to bring people together for lasting friendship, genuine love, enhanced marriage and grow together.
2Cultures meet up.
Relaxing, Happy, Spiritual and Creative.
For lasting friendship: We are like a big family gathering together do all kind of activities like hiking, basketball, camping, rock-climbing, paintball, pool party, trivia nights, fancy dress, photography day, dine out…
It could be as casual as boarding games or just relaxing chat, it could be cultures or food discover, a short trip,it could be speech of personal development, inspiration workshop or panel alike form. We also achieve a certain something together, like a short stage drama or to sing one song together, play like a band, run team marathon, lose weight program, eating healthy, time management ....
If you want to meet new friends, expand social circle, in a young-in-hearts, fun and relaxed environment, this is your group. We are definitely not a drop-and-go group, we are here for lasting friendship.
We aim to deliver happiness, joy and trustfulness to everyone who attend the meet-up.
Our features
A short video clip is taken for each meetup including new members' 5 second to 1 minutes self-introduction - this is our big feature and unique style.
We organize each meet up in small size (10-20) so people can get to know each other closer, no one is left behind.
2C Genuine dating meet up.
For single members who are genuinely looking for love.
This unique style program is not only about seeking relationship, but also being READY for relationship; not only for finding relationship but also finding HAPPY relationship. 2Cultures Genuine Dating Meetup is to inspire you find and build Genuine and Happy relationship from the first beginning.
Hosts will design different meetup styles and will go through western/eastern, modern/traditional, panel/sports dating methods with you.
Suit for people who are mature and polite, who enjoy meeting up people in a group with an intention of encountering love; who hope to know people better and deeper before starting one-to-one-date.
Couples are welcome to join as warm heart helpers like: hot-seat guests/referees of games/deeper digging naughty questioners.
One of the best ways to know a person better is through team work within a community you trust. It's all about "bring out the best in you"!
It is FREE to join.
Meet the requests and understand how does it work
Click here to see how to join.
Click here to add organizer as start: Coco in Australia and Sara in USA on Facebook.
2Cultures is a not-for-profit organization. We hope to bring people together, connect and inspire, through meaningful online and offline activities, to build lasting friendship and genuine relationship. We look forward to meeting up with you!
Important: Click here to see how do we organize and the policy.
Dallas, U.S.A
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Beijing, China
Slide to see more cities.


text:
Understanding what an annual report or prospectus is trying to state can be daunting for the uniniated. This guide translates complex accounting terms into easy-to-follow language that will help investors get the most out of annual reports and prospectuses. Full of definitions and investment hints, this easy-to-follow guide will help both experienced and novice investors.Proxy Statement A statement sent to shareholders by management to solicit votes on issues that will be discussed at the annual shareholder meeting. The form invites common shareholders to vote by mail or give their votes to another person to use on their behalf. ... Jffagt; Read Proxy Statements Read all proxy statements, as they may contain important information that affects the companya#39;s future and areanbsp;...
|10 Minute Guide to Annual Reports and Prospectuses
|Eric Gelb
|Macmillan General Reference - 1996
You must register with us as either a Registered User before you can Download this Book. You'll be greeted by a simple sign-up page.
Once you have finished the sign-up process, you will be redirected to your download Book page.How it works:


text:
Community Health Systems Endoscopy RN in Blue Island, Illinois
Evaluates assigned patients and plans, implements and documents nursing care. Assists physicians during examinations and procedures. Performs various patient tests and administers medications within the scope of practice of the registered nurse. Promotes patients' independence by establishing patient care goals and teaching patients and families to understand conditions, medications, and self-care skills. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department.
Graduate from an accredited college or university with a Diploma degree in nursing required.
Previous Endoscopy RN experiencepreferred.
Current nursing license in the state of Illinois required. Current BLS certification required. ACLS certification required within 90 days of employment. BLS and ACLS certification must remain current throughout employment.
CPI certification strongly preferred; CPI certification required and must remain current no later than 12/31/2019
Job: Perioperative Services
Organization: MetroSouth Medical Center
Location: IL-Blue Island
Requisition ID: 1816851


text:
'[Paperboyo] seesthings other people don't see, in places they wouldn't dream to look … He'sace!' – Rankin, British portrait and fashion photographer
'Fabulouslittle book' – Daily Mail
See the world differently...
Around the World in Cut Outs is a bright, fun and beautiful collection of the talents of the Instagram star, Rich McCor or Paperboyo as he is better known. Setting out one day to photograph the world around him a little differently, Rich's playful vignettes have taken the Internet by storm as he totally transforms familiar landmarks into works of art, simply by cutting out paper.
In this stunning collection, including exclusive specially commissioned images, Rich takes us on a globe-trotting tour as he makes the familiar world his playground, taking the sites we know and love and injecting a bit of fun into the everyday.
Features exclusive specially commissioned unseen images, behind-the-scenes photographs and interactive cut-outs to explore yourself!
- Century
- Published 5th October 2017
- 208 Pages
- 178mm x 180mm x 19mm
- 542g
- £12.99


text: Hall and Oates 1975 #sarasmile #hallandoates #smileawhileforme #musicistheanswer Share this:TwitterFacebookGoogleLinkedInPinterestEmailLike this:Like Loading... Published by Sara B Hey, I'm Sara. I am a really hard person to explain, but I will do my best ; - ) I am left handed (10% of the population, and my left arm is also hurt/weak/a general nightmare), an INFJ MBTI personality type (2-3% of the population), In 2010 I had an ATV tip over on top of me, I had a dissection of my thoracic aorta, collapsed my lung, and broke 7 bones but I somehow survived (no idea of any statistics on that!) I have had two vascular bypass surgeries (left subclavian to left carotid), a subsequent clot in my bypass, and to top it all off, in April 2018 I found out I had torn/dissected/had a clot in my left vertebral artery. I have learned a ton about vascular anatomy, and am slowly getting to a tolerable pain level with the help of some amazing Doctors and other care providers at the Shirley Ryan AbilityLab, and Northwestern Memorial Hospital in Chicago. I am married, have two dogs, and live in the Suburbs of Chicago. I have a B.S. in Speech Communications/PR from Southern Illinois University - Carbondale, and a Masters Degree in BS from being injured for 8 + years. A Doctor certified this... I will not name names. LOL. I love the Chicago Cubs, Chicago Bears, traveling, doing yoga, music, my friends and family, and days that I wake up feeling "good." Most of my titles are song titles, I stole that idea from Grey's Anatomy, big fan. Follow me on Instagram @SaraBink44 : - ) View all posts by Sara B


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Real Ways to Actually Make Money Online
The idea of writing this was to share my experience to earn some extra cash from home or in free time while surfing over internet (we all do sometimes for no reason).One fine day I started thinking why am wasting time while surfing then i start looking for ways to earn some extra cash online and I did find some options. Register myself on these sites to see whether they pay or not.Too my surprise i get paid for doing work from very first month (Got 38$) which is ease and require just few minutes in entire day. Then I started taking it seriously just after few months i reached average monthly earning of Rs 10000. Its been only 7 months since i started
Although I forget to tell you Iam working professional like most of you has regular working office hours 9 to 6.
But you need to understand this Magic don't happen overnight or Baby don't start walking when born. I mean to say that you need to keep patience to achieve your target earnings. I sure you if you keep working for few months you'll start getting good earnings.
How many articles are there about making money online? Thousands? Millions? Enough? Probably. But there's a problem. Too many of them are just sales pitches to convince you to sign up for collection of your personal details.
But it is possible to make money online. I mean, the people selling all of those millionaire pitches are making money, right?
There are legitimate ways to make money online.But if you really want to make money online, work from home make extra money you can do it.
Take it seriously. Yes, you're work for an online earnings to make some extra income you can do the work in your underwear at the comfort of home, but that doesn't mean it's not a "real job". You aren't the only one who wants to work in their underwear. In fact, the competition online is likely higher than it is in your local area.
Let's go ahead and get this out of the way
Get paid to click ads is one of the best option on internet to earn money.
Although many people don't recommend this method for making money because of low income potential but if you do it correctly, you can earn at least Rs.10,000 to Rs.15,000 ($200-$300) per month by working just 10-15 minutes daily.
Best PTC (Paid to Click) Sites
Here are 3 most genuine sites where you can join & start earning by viewing ads and doing Surveys. I am already earning around Rs.10,000 monthly from these sites.
1. Clixsense
This is the most genuine PTC site since 2007 & I have earned more than $1000 (Rs 66000) from ClixSense in just 7 months time.
Its very simple to join & work on ClixSense.
Here are the steps to signup on ClixSense-
- Just click this ClixSense link & fill the signup form.
- After signup, you will receive validation link in your email. Click the link to validate your account.
- Then login to your ClixSense account with your username and password & complete the other details of your profile.
- You receive the money from ClixSense through PayPal. ClixSense sends the money in your PayPal account & PayPal sends the money to your bank account.
You need to create an account on PayPal which is very simple.
There are number of other ways than viewing the ads to earn in ClixSense.
2. NeoBux (Click here to join)
This is another legitimate PTC site you can trust on. NeoBux have millions of joined members & thousands of their members are getting paid on regular basis.
The concept of earning from NeoBux is simple. You need to join the website and then login to your account for viewing the ads.
3. Grandbux
(Click here to join )
GrandBux promises to give their members the ability to earn money quickly and easy from the comfort of their homes. Grandbux provide their users with daily ads from their partners companies and promise to pay there members simply for watching these ads.
This particular website allows
new users to sign up completely for free, with just their name, email address,
and current PayPal account information.
Important points about PTC sites
There are thousands of PTC sites but most of them are fake. Only few of the sites are really trusted & paying their members.
ClixSense & NeoBux are 2 sites which are powerful and paying their members without fail.


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Mobile applications for smart phones help you get your business to a large population on the move for their immediate needs. With the rise of smart phones and enhanced features available with each new model announced, and Mobile Apps exploiting these features is helping people to find the information they need on topics of their interest, products, prices and specs before making a purchase, while they are on the move This article covers some of the benefits of having a presence on mobile application front for your business.
Mobile Applications like "Skype", Facebook", help you stay connected with business, family, friends, office and share photos, documents, what you like or need instantly when you are moving.
Mobile Applications like "Skype", Facebook", help you stay connected with business, family, friends, office and share photos, documents, what you like or need instantly when you are moving.
Mobile Applications come with the advantage of limiting investment as well as operating costs, and ensure high returns on the investment. Different applications designed for different requirements and necessities of the marketplace have proven to be very useful not only for individuals, and also for commercial enterprises of all sizes.
Mobile Application Development area is growing hand in hand with enhanced features available with newer smart phones everyday. New areas for apps for marketing, business processes, staying connected with the family, and office while working in the field, health care and entertainment industry to name a few other than gaming which is what it started with. Two major smart phones groups are 1. Iphone 2. Android.
iPhone App Development Community has helped a lot in addressing problems that are personal like health care, and or business that can be complex. By leveraging these applications, it is possible for individuals to manage their lives better, and for business people to better manage their business and find very inexpensive solutions. This is because Mobile Application help you to work for the business from anywhere, anytime, even when you are on the move.
Android Phone have a large number of manufacturers, significant price advantage over their rival iPhone from Apple Inc. and account for a significant share of the smart phone market. The customers are constantly on the lookout for applications on the smart phones that would be helpful when access to traditional tools like Laptop or Desktop is not possible.
DzoApps is a division of Dotzoo, Inc., Seattle, WA based leading web and applications development company. Our foundation has been built by a strong team of industry professionals, with over three decades of combined experience in information technology and solutions. Our teams bring to life, your imagination.
For more immediate assistance!
Mail: firstname.lastname@example.com
Call us: (425)793-8900
For more immediate assistance!
Mail: email@example.com
Call us: (425)793-8900


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In its most general sense, the reception is simply the time after your wedding when you will "receive" your guests. Specifically speaking, it's where you will eat, drink and make merriment. Keep in mind that whatever you serve your guests, you can have it served in a number of ways. That's because caterers and banquet staffs have various connotations of the word reception.
A reception can be with or without a theme; its seating can be configured to encourage mingling or to foster intimacy; and it doesn't necessarily have to include a full meal. Some caterers are full-service caterers (able to provide linens, liquor, table skirts, dinnerware and decorations), while others focus entirely on the food. Most hotel and banquet facilities expect you to shop their in-house menus and will provide a limited selection of trimmings. You will have to do a little interviewing to discover what is out there to fit your specific reception needs, style and budget. Armed with an appetite and some basic information about reception planning, the process can even be fun.
One important consideration is the reception locale. The type of reception service you host is often dictated by the type of space you have reserved. Obviously, it would be impractical to host a buffet in a small or modest-sized room with only space enough for your dining tables. Conversely, that same space may be ideal for a cocktail reception that invites mingling among your guests. A cocktail service can even be the prelude to a meal in another area of the reception site. A popular trend is to have a cocktail hour after the wedding so that the bride and groom have time to take their photographs while the guests relax and enjoy themselves.
Speaking of cocktails or any alcohol, for that matter it's important to ask whether your caterer can and will provide beer, wine and liquor. Some do not have the necessary licenses. Additionally, your reception site may have restrictions on alcohol. An experienced caterer will know if those restrictions exist and will be able to incorporate them into your plans.
In fact, an experienced caterer will usually be familiar with the general workability of popular reception sites. They'll be knowledgeable about the prep staff's access to water, electrical power, and the dining hall from the kitchen (if a kitchen is even available), as well as various facility restrictions such as those pertaining to capacities and decorations. Ideally, your caterer will have an existing and good relationship with staff at the reception site of your choice. You can find out by asking both parties.


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The Krowne 16-135L faucet is a deck-mounted model, easily installed with a round, 7⁄8-inch hole and 1⁄2-inch NPT male inlets. Measuring 8 inches tall from the deck to the spout tip, this push-back glass filler will easily fill single-serve glasses or, with a latch that provides a continuous flow, will also fill pitchers and other larger containers. This Krowne faucet is compliant with low-lead standards and can be used as an alternative to the T&S B1210.
Product Details
- Deck-mounted glass filler faucet
- Water flow activated via push-back operation
- Fills pitchers with a "continuous on" latch position
- Installation requires a single 7⁄8-in. round hole
- Measures 8-in. high from deck to spout
- 1⁄2-in. NPT male inlets
- Compliant with low-lead standards
- Can be used in place of T&S B1210
- Overall Dimensions: 11⁄16 in. W x 41⁄2 in. D x 115⁄8 in. H
- NSF Certified
Krowne Deck Mount Glass Filler - Single Service, 8" High From Deck To Spout, Push - Back Glass Filler - Continuous On Position, Adjustable Flow, 1/2" NPS Male Inlet - Fits 7/8" Hole, Low Lead Compliant - Replaces /T&S B1210
*The warranty will not be honored for residential or non-commercial use of any Commercial Equipment.
Krowne 16-135L SpecificationsPDF Spec Sheet


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Saint Marys College of California Graduation Products
As your final semester on the California coast draws to a close, we want to help you think about commemorating these years and your approaching commencement. Saint Mary's College of California grad products from Jostens allow you to notify treasured family, friends, classmates and SMC staff of your achievement with pride and class. Saint Mary's College of California custom rings allow you to proudly display your achievement in your own personal way. With personalized graduation announcements, packages and other grad products, you add a personal touch to the SMC tradition, and your most cherished family, friends and supporters will get the elegance and personalized invite we know they deserve.


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John F. Kennedy joined the US Navy in 1941 as the United States entered World War II. He was made Lieutenant (Lt.) and assigned to the South Pacific as commander of a patrol torpedo boat, the PT 109. When his boat collided with a Japanese destroyer, the crew's six-day struggle for survival and eventual rescue earned Lt. Kennedy the Navy and Marine Corps Medal for his courage and leadership.
After President Kennedy's death, in May 1967, Jacqueline, Caroline and John Jr. christened the United States Navy aircraft carrier USS John F. Kennedy. After nearly 40 years of service in the United States Navy, Kennedy was officially decommissioned on 1 August 2007. She is berthed at the NAVSEA Inactive Ships On-site Maintenance facility in Philadelphia, Pennsylvania.
At an official naming ceremony at the JFK Library on Sunday May 29th, 2011, the US Secretary of the Navy Ray Mabus announced that the nuclear powered aircraft carrier, CVN79, would be called the USS John F. Kennedy. The announcement was made on what would have been the 94th birthday of John F. Kennedy. Attending the ceremony were Caroline Kennedy, her husband Ed Schlossberg, and President Kennedy's grandchildren Rose, Tatiana, and Jack Schlossberg, who all helped unveil the model.
CVN-79 is slated to be placed in commission in FY2020.
The public was invited to join Caroline Kennedy and the Honorable Ray Mabus, United States Secretary of the Navy, for a very special celebration of President John F. Kennedy's birthday and presentation of the model USS John F. Kennedy.
JOHN F. KENNEDY PRESIDENTIAL LIBRARY AND MUSEUMColumbia Point, Boston MA 02125 (617) 514-1600


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Having company employees come in and work all night under the guise of innovation and opportunity with little or not reward to ones self for the sole purpose of benefiting the company.
Please join us in our hackathon next week we will provide pizza and beer in exchange for you burning yourself out.
A large meeting of computer-enthusiasts held for the specific purpose of hacking a website or other technology.
My friends and I held a hackathon last night for the latest game system. Sorry to say, we couldn't find a way to hack its software.
by Technoliterature May 30, 2009


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The state of Minnesota is in a new and troubling kind of crisis. And that is because they have been trying to liquidate as many municipal bonds that they can to in order to ensure that they are capable of funding their own infrastructure projects. The Internal Revenue Services of the United States of America has clamped down hard on the state of Minnesota and asked them to hold back their municipal bonds and spending in order to facilitate and improve the larger federal economy. At the moment there are several infrastructure projects underway in the state of Minnesota that would require a few more rounds of funding in order to get completed.
More IRS trouble
The Internal Revenue Services will now be issuing strict measures that would disallow the issuing of tax exempt bonds. The state of Minnesota, like any other state across the United States of America issues a certain number of bonds that allow the state to borrow money from the public in order to fund several of their infrastructure, health care and education systems and projects. This is what the Internal Revenue Services intend on changing in order to apparently make sure that there is a larger sense of accountability within the state system.
The move to clamp down on the tax free bond issue has brought together many critics of the federal government's monetary and tax policy. Many critics claim that the move to clamp down on the state bonds will not only impede the state's ability to raise money for projects, but will paralyze it. The critics are also skeptical about the rate of accountability that the IRS intend to bring in with the new law that is about to be passed. The critics are also questioning the kind of socialist system that is forming in the government. Many critics claim that the move to stop the state bonds tax exemption is an undemocratic way of doing things.
Proponent view
On the other hand, while the Internal Revenue Services have been a strong part of executing the movement, there are several proponents for the law. Many people claim that this would bring in some much needed accountability into the state system. In the meanwhile, the IRS has been entirely silent on the matter and has failed to comment over any of the happenings despite several journalists reaching out to the federal agency.


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Social media and customer service would seem to be a match made in heaven. In 2012, more and more brands will commit beyond simply responding to customers on Twitter.
Brands are actively recruiting customers into online communities to help them develop products, give feedback and report issues.
First Direct's 'Live' community discusses openly anything from savings rates to charitable donations, and includes a (very brave) sentiment tracker on the front page to show, live, what people think about the brand (it's overwhelmingly positive at the time of writing).
It makes sense, if people are going to talk about you on Twitter, Facebook and forums, to encourage them to also talk to you, and to provide a place to do it.
Yes, you need robust procedures in place, and trained staff to make decisions and resolve problems via Twitter, but sometimes you can take some of the heat off the frontline team by providing a place to report issues, find service updates and information or get help from other people with the same product.
That place might be a dedicated community, like eircom's 'eircom connect' or Virgin Media's Support forum; or it might be a Facebook page, like Asos' Here to Help, which aims to take the customer issues off the main Facebook page.
Social media lets brands be very proactive in customer service. KLM created a Facebook app to keep customers updated during the ash cloud, but also used social media to monitor, and respond to, customer issues when they were grounded.
One reported example shows the power that social media can have: a KLM passenger stranded in Schipol complained on Twitter about not having any water to drink, and within an hour a KLM rep had found him and given him a bottle of water.
Something like this is a really simple thing to do (assuming you're monitoring what people are saying about you, and you know where the customer is at the time they're tweeting), but makes an enormous difference to how a customer feels about a brand.
Advances in customer segmentation and geo-targeting on social media are likely to define social customer service in 2012.
There was a lot of talk at the launch of Google Plus about the 'circles' principle being ideal for customer segmentation, now all we need is the customers using Google Plus to put into those circles.
Facebook has such high levels of detail on its users that very specific targeting is possible, and there are lots of tools around to allow segmentation on the basis of location, language, demographic, interest etc.
Segmenting those customers by the issue they're facing or product they've bought requires a certain amount of creative thinking, as the KLM example above shows.
Social customer service could develop in a number of ways this year:
- More brands creating specific customer service communities, to resolve disputes away from their main social channels.
- Greater use of apps to address specific issues for customers.
- Greater integration of technologies (such as P2P) to support customer service and 'self-serve' customer communities.
- Simpler segmentation on Facebook and Twitter (learning from Google Plus).
- Advances in monitoring and geo-targeting to allow brands to respond quickly and locally to resolve customer issues.
There are a host of companies who are pushing the boundaries here. And the potential gains are huge, not just in saving resources at call centres, but in being perceived and heralded as a caring brand, prepared to listen to its customers and respond quickly using relevant and contemporary channels.
Brands do need to commit to the strategy, and keep a close eye on new technological developments, but peer advocacy is every marketer's dream.
The quality of customer service affects all brands, not just the social innovators, so expect lots of new developments in this area in 2012.
Which other recent case studies would you point to in this area?
Comments (26)
I couldn't agree more with this post.
This is a real must for larger businesses, to heed the customer service/jump on social media warning. A customer in the past might have complained to their friends and family after having a bad experience with them, this would be kept to their immediate friends normally, now they go online and complain for the world to see, cached forever.
It's about time this became more common practice. Kiddicare (not a client, no connection) have been lauded for their community-based customer service for some time now, and have reported very impressive results (more info here http://www.theretailbulletin.com/print.php?id=15873).
It's very obvious that many customers want to communicate with retailers and brands via social networks, so it's a massive opportunity to meet and exceed these expectations.
I agree with Elizabeth, as a digital marketer I get very frustrated when brands do not engage with me when I make the effort to endorse their brand or give them feedback. At the moment on Twitter many brands only respond to/engage with people who give negative feedback and ignore all positive which makes me as a customer feel like I shouldn't have bothered and dislike the brand despite the good experience which triggered the tweet in the first place. I guess the problem is getting senior management buy-in and budget for proper social media strategising, training and management when it is widely perceived as a free platform. I hope Steve is right and the movement grows.
I do think it's tricky for companies to get right. The response and quality of service has to be consistent across all the channels, so that the customer gets a similar experience whichever way they make contact. Most companies are not set up to make this happen, either from a systems or a cultural point of view.
The best communities exist with a clear purpose that they look to achieve. Customer service is an excellent choice as it not only gives customers a reason for visiting, but also gives the brand a clear way of measuring ROI for the community.
Brands have some way to go however as eMarketer research suggests most brands are either oblivious to people seeking help via social media, or are aware but do not respond. A real wasted opportunity.
The VM community support is very good. They have actively checked my service and TiVo box simply from my username, which amazed me. They also sent me a link via twitter to their TiVo feedback survey and followed up via PM. Other companies need to catch up.
I guess social crm tools will also help businesses enhance their customer experience and as Elizabeth and Alexandra pointed out, allow brands to interact better with their followers.
The most important point around customer service whether online in social media or not is that it is about the individual. This customer has had an experience and this will define their state of mind. Companies should understand this as much as they should understand the lifetime value that the customer brings to the business. Good customer service and therefore good business is not about applying a broad brush. It is about putting the right resource and processes in place to make sure you can secure the relationship you have with your customers for existing and any future business.
This is the first place marketers should be looking to invest their branded utility budgets. Taking learnings from the tech industry, Amazon, Bonobos, 37Signals and Zappos extend their use of customer service to double up as their R&D.
Customer service is moving towards the point where if "proactive" means aren't part of the plan, then the department is failing. It's not just about being reactive anymore, and social media is helping customer service teams move in that direction.
That KLM example with the bottle of water, is a perfect case in point.
Thanks for your comments. I agree with Elizabeth and Alexandra that many companies aren't set up to respond quickly via social channels, but I genuinely think this is changing. As you rightly say, it needs buy-in from the top to work and a customer's lifetime value, Jonny, as you say, is highly relevant when determining resource.
Elizabeth, I'll check out the Kiddicare customer service, and the brands you mention, Vladimir. Our white paper on social customer service will be published in a fortnight and available from our website.
I'm in the business of providing technology to help companies manage the growing volumes of social media based customer service requests from their customers. There is no doubt that volumes have been steadily on the rise, and the breadth of issues and types of questions raised is widening. Adoption of a strategy for handling customer service via social media has been slow. For many companies, the volumes and impact on business has not reached "critical mass". In addition, it's tough to cost justify using traditional ROI logic. But, it's just a matter of time---especially for larger companies with well known brands. Much like the early 80's when centralized, phone based customer service centers emerged, in the 90's with email, and in the 00's with chat, social media will become another customer service interaction channel that businesses must eventually address. Only this time the stakes are a lot higher.
I recently 'tested' the responsiveness and effectiveness of three large brands with social channels and while they had "got social" and responded quickly and positively they each totally failed to resolve the respective issues.
The current state of Social customer service is akin to the spin in politics where each brand publicly shouts "look at what a good job we're doing, we're down wiv da kids cool yeah" while the actual effectiveness of their customer services remain unaffected.
The biggest change we can expect to see in the near future is that social engagement will force companies to provide a better quality of service throughout the entire customer journey and with a much greater focus on loyalty.
For this to happen, rather than having a Social team, or a Social Agency manage their public interactions they will actually be performed by customer service staff that will be trained and authorised to ACT (yes all caps goddamit) in the best interests of the customer and company alike.
Agree, Jason. A company with a poor ethos towards customer service will not solve anything by simply being active on social channels. Those brands who pay lip service to customers on social channels risk doing more harm than good. Responsiveness is one thing but unless customer service staff are trained and empowered to resolve issues, it's a pointless exercise, especially given that consumer expectations are higher in social spaces.
Interesting post, but wondering if more apps, more technology, more marketers waking up to the customer service opportunity, simply 'more' equates to 'customer service coming of age'. The opportunity has existed for decades for customer service to 'come of age', although I'm not entirely sure what 'coming of age' means, what will actually be achieved by it, and in comparison to what is 'customer service coming of age'; marketing perhaps? Perhaps ultimately, it is the thinking that needs to change not just in customer service, but across the organisation. The proliferation of technology will take care of itself.
Thanks for the comment, Guy. I agree that 'coming of age' is a somewhat intangible notion. My main point, I think, was that social channels provide the opportunity for brands to take customer service efficiency to a new level - harnessing technology to help to resolve queries on an individual basis, in a timely and relevant way. If a brand is successful, positive experiences are likely to be shared in social spaces, magnifying the impact of good (and bad) experiences accordingly.
The applied use of technology provides the opportunity, but it'll only be grasped, as you say, if the company changes its thinking and makes a proper commitment to customers that goes beyond answering queries promptly on Twitter.
I think we need to be careful about the idea and application of 'time' or 'real-time'. From a cs perspective, acknowledging quickly is almost a baseline requirement now (however a company chooses to define 'quickly'). The resolution of the issue, if it can be resolved, can take place in the normal ways, regardless of channel. It is interesting your use of the word 'brand' as representing the organisation. Brand to me immediately carries a 'marketing' connotation to it, and the underlying sense that only with the intervention of the brand can customer service work 'efficiently'. In my mind, it is not about efficiency, that has been part of the problem, as 'efficiency' becomes the driver and not a by-product of the experience. Social media brings the possibility of returning a sense of humanity and intimacy back into the engagement, it takes it away from simply being a transactional interaction. In my experience, and increasingly so, resolving an issue is secondary almost to creating a positive experience. Thanks for responding. I guess without it, we wouldn't be having this exchange!
Responding to customer issues (you can boraden that to stakeholders in some cases) and creating a positive experience are of vital importance. However, I would also add that organisations need to learn from online feedback in order to enhance the positive aspects of a product and/or service and make sure that negative occurs as little as possible.
I have to say I disagree and discuss this in my upcoming book. For background many knew me as @ComcastCares. Today I work for Citi and my twitter handle is @frankeliason. First as Guy points out, maybe it is coming of age for service. The fact is many companies and consultants see social service as a good thing and desired by Customers. I have not found this to be true. Customers want their issue handled efficiently and easily, something the Customer Service industry has failed at. Instead we focused on other things like being the sales center or process and scripts. Customer are frustrated and social now gives them a say. This is because companies failed to hear them in so many other spaces. Now the Customer controls the brand image. Today many social servicing initiatives are designed to shut the Customer up, but since they are not fixing the core issue, they are driving more Customers to trash the brand via social. I can go on and on for that topic. I also hear community mentioned often. I love community concepts, but simply putting one up does not mean Customers want or need it. I have managed thriving communities and love Customers helping Customers. But to be effective Customers have to have a desire to hang out there and participate. This works in certain fields, especially technology, but not others. First key question is would Customers for your brand/product want to help others? Would they be willing to hang out there and respond? If it is just the business responding it is not a community. This is another topic I could write more on. Finally the idea of apps. I have used an iPhone for years and apps are often discussed. As a consumer I do not want my phone more and more cluttered. I want simplicity. I do believe social information will be key and it will allow brands through service to build true human connections in a scaled way even through other channels, such as phone. I see power in that.
If a company already has a strong Community Forums platform than they should continue to promote that. We have one where our customers are VERY helpful and the business waits a certain # of hours (greater than 24) to respond if something goes unanswered by the community. I feel strongly this is the year CS breaks-out in Social vs. most talk about Marketing in the space. Not so sure more apps is the answer, although most companies have an app to manage your acct and perform some basic acct transactions and I think that is valuable, as I use them with the companies I use personally. Geo-tagging is something we have been talking a bit about recently and it truly only applies to certain situations and not all. The Biggest issue is lack of engagement, if you are going to be in the space than participate. Gimmicks and the such are just that, companies need to truly care about their customers and prevent problems in the first place.
Completely agree, John, especially with your final point. Social CS needs to be tracked and changes made to remedy common problems. And then the community needs to be made aware that their experiences and feedback made a direct difference.
The Kiddicare online community does not look like a good example of "community powered support" to me, since 99%+ of the answers provided are by staff and not customers. In my quick review I could not find even one question answered by another customer.
Check out http://community.kiddicare.com/kiddicare/questions/answered to see what I am talking about for yourself.
The same questions also seem to be answered multiple times, which only bogs down the searches effectiveness in getting people to answers.
GetSatisfaction certainly has a good online community product, but this community seems to be more about trying to create a community of open engagement between customers and staff and not one that has demonstrated any capability of reducing assisted-service costs.
Although quite common for many vendors to include as deflected all questions answered in a community, I fail to see how it makes sense to include questions answered in a community by staff in any deflection metric.
What am I missing?
What was the basis for my comment and question being removed?
Hi Graham:
Thanks for the note and for posting. Have a great week. Chuck
Agree that 2012 is certainly going to be the year when social media and its use in customer care really takes off.. More and more brands are now adding a Twitter related channel to help deal with customers and possible customers.
But unlike other channels, Twitter is very different. not replying to a tweet aimed at you can have huge implications. Its done in public, everyone gets to see that you are ignoring people and that can be very damaging to your brand / business...
Businesses need to have a plan on how they are going to utilise Twitter as a customer care channel, resource it correctly, train and educate their staff how to manage the account..
at the end of the day, done well though and you may well turn people into brand advocates.. thats what you are after..
Mark Shaw


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Brooke Crothers of CNET writes:
"Dell will begin offering Intel's "Penryn" processor as an option on several notebooks within a week or so, according to sources close to the computer giant.
Although the 45-nanometer generation of Penryn processors targeted at laptops was announced back in early January, the chips haven't exactly leaped into laptop lineups.
So far, Hewlett-Packard is the biggest taker of one Penryn chip: the Core 2 Duo T9300 (2.5GHz, 6MB L2 cache). The HP Pavilion dv6700t, dv9700t, and dv2700t series all use the T9300. The massive 20-inch Pavilion HDX also offers the T9500 (2.6GHz, 6MB cache) as an option."


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Back by popular demand, Inside Vancouver has relaunched the "Featured Attraction of the Week" series. Each Monday we'll be featuring a different Vancouver attraction and will be giving away free tickets to our readers. To be eligible, all you have to do is post a comment.
The featured attraction for this week is the Royal BC Museum, and its wildly popular Wildlife Photographer of the Year 2012 feature exhibition, on from November 30, 2012 to April 1, 2013.
Continue reading:
Featured Attraction of the Week: Royal BC Museum (Free Ticket Giveaway!)


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Various Tours
Over 40 tour and activities to book on our site with reasonable price and various trip options
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Easy and secure booking process, various payment method. No cancellation fee, no worries
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Indonesia's Health Ministry announced Saturday the death of another woman from Avian influenza, raising the country's death toll to 62. Meanwhile, South Korean officials are planning to slaughter hundreds of thousands of poultry to contain their own bird flu outbreak. VOA's Sean Maroney reports from Washington.
Health officials in Indonesia say another woman has died from bird flu, the fifth fatality in the country within the last two weeks.
Indonesia's Health Ministry announced that the 19-year-old victim died Friday after being hospitalized in the West Java town of Garut. Four other people died earlier in the month in the capital city of Jakarta.
On Friday, health officials began a campaign to clear several provinces of backyard chickens common to residential areas and downtown markets.
Jakarta's governor gave city residents two weeks to either sell or give up their birds in an attempt to curb the virus' spread.
Meanwhile, South Korean officials are set to cull more than a quarter of a million birds after a bird flu outbreak earlier in the week at a chicken farm in Cheonan.
Veterinary official Kim Chang-seob says the virus found is the same strain as South Korea's other recent outbreaks.
This is the country's fifth outbreak since last November.
South Korean officials will decide Sunday whether to kill nearly 400,000 other birds within a 10-kilometer radius of the latest outbreak.
Bird flu remains difficult for humans to catch. However, international experts fear the virus could mutate into a form that could spread easily among humans.
Bird flu has killed more than 150 people worldwide since 2003.


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Today, I was spammed with messages containing only a collection of lowercase L's, dashes, and colons. I was confused for a while because they seemed to make a familiar shape, until I finally recognized the amazing picture hidden within. Then I knew that my life was complete. I <3 <l:)-l<
by SharoniteOwnage August 23, 2010


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I started a podcast series — together with Enrico Bertini — named DATA STORIES. Exciting!
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My name is Moritz Stefaner. I am interested in information aesthetics, interactive visualization, and how the web transforms our understanding of information.
I hold a B.Sc. in Cognitive Science and an M.A. in Interface Design.
I work as a freelance information visualizer. Find my portfolio at moritz.stefaner.eu
A custom Wordpress template, originally based on the Green Marinée template by Ian Main. Uses the fantastic Blueprint CSS framework for tip-top web typo!


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Educating consumers is our mission, but saving them time and money is what makes our service unique.
Boston, MA (PRWEB) November 13, 2012
SecuritySystemReviews.com is changing the face of home security system reviews and review sites in entirely new ways. This website does more than just rank and rate home security companies. SecuritySystemReviews.com educates its visitors by providing them with detailed information on both the home security industry as well as the top home security system companies.
Home Security Industry Information
One of the defining attributes of SecuritySystemReviews.com is that it seeks to provide its readers with useful information on home security technology. SecuritySystemReviews.com knows that a well-informed buyer is much more likely to make a good purchase than an ill-informed buyer.
SecuritySystemReviews.com teaches its visitors about new technologies such as wireless alarms, cellular monitored alarms, home automation, and even remotely controlled alarm systems. Newer home automation systems can be complicated which makes websites like SecuritySystemReviews.com invaluable to those trying to learn about the new technology that the home security industry has to offer.
In addition to this, SecuritySystemReviews.com teaches its readers about older systems with wired alarms and land-line monitored systems. This gives consumers a full picture of what the home security industry has to offer and enables them to choose the best alarm systems for their homes.
Home Security Company Information
SecuritySystemReviews.com also offers its readers a large amount of information on specific home alarm system companies. The people at SecuritySystemReviews.com know that a home security system is only as good as the company that stands behind it and therefore put a lot of work into studying and evaluating the top home alarm system companies. SecuritySystemReviews.com's home security system reviews are great, but their home security system company reviews are even better.
The reviewers at SecuritySystemReviews.com evaluate each and every company that is placed within SecuritySystemReviews.com's review sections. They evaluate their customer service department, their technology, their equipment, and even their warranty.
After they are done with their reviews, they provide their readers with a company synopsis. This synopsis tells their readers what the company is good at and what it isn't good at.
SecuritySystemReviews.com's visitors can even find discount codes for all of the companies reviewed on SecuritySystemReviews.com. Each home security company's review section has a tab visitors can click to find discounts and a tab visitors can click on to receive a company quote. This keeps things simple for SecuritySystemReviews.com's visitors and ensures that they'll get a quote and a discount from the company they are most interested in buying from.
To find the best security system for your home, please visit SecuritySystemReviews.com.


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Love everything about this woman, classic outfit, perfect jewelry, amazing smile and that hair is perfect. Oh and the earrings…..Fabulous.
Hi, sweetie! Your cute, playful style makes me smile. Thanks!
Wow. She's a stunner!
Just lovely!
Địa chỉ chữa dài bao quy đầu ở hà nội
Rocking the monochrome!
Rocking the monochrome!
https://goo.gl/bxvKte https://goo.gl/HVsyjY


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- St. Petersburg, Russia: Munson Boats is proud to introduce the Landing Craft Expedition 65, flagship of the Expedition Series. Constructed to comply with European Design Category B "Offshore" -Beaufort force 8 winds and associated wave heights of up to 4m, the Landing Craft Expedition combines the uncompromising construction practices of her smaller cousins with the interior fit and finish of a luxury motor yacht.
Performance: It was important to us that the LCE retained all of the rough water performance and serious high speed that Munson Boats are known for. With that in mind twin MAN CRM1550 turbo diesels mated to Hamilton 521 Jet drives were chosen. The LCE is capable of 48 mph and a comfortable cruising speed of 22 mph. Extensive insulation and sound deadening techniques were employed to make sure that the LCE remains comfortable and quiet, even at 42 knots.
Accomodations: Designed for long distance cruising and entertaining the main salon features a large galley with high end appliances and Corian countertops and dishwasher. The large main dining area features wrap around seating and offers great visibility for passengers while underway. The lower deck is home to four staterooms. Twin owner's staterooms are located aft and offer queen berths and large closets. Forward staterooms located on each side of the main passageway feature three bunk beds and hanging lockers. Two identical head compartments feature spacious walk-in showers, double sinks and marine heads.
- Hull Length: 65 ft (19.8 m)
- Beam: 18 ft (5.4 m)
- Hull Type: Mono Hull
- Power: MAN V12 1550 HP x2
- Propulsion: Hamilton Jet HM521 x2
- Speed (WOT): 48mph 2360 RPM
- Speed (Cruise): 22mph 1800 RPM
- Overnight Accomodations: 10 persons
- Fuel: 1300 gallons
- Fresh Water: 150 gallons
- Genset: Onan 19 kW
- Watermaker: Sea Recovery Aqua Whisper DX
- Cabin Heat: Kabola KB75
- Cabin Air Conditioning: Webasto FCF
- Navigation: Raymarine Premium G Series


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A new study shows that a pioneering initiative to prevent shaken baby syndrome was associated with a...
Dr. Ian Pike has five tips for talking to teens about distracted driving as we head into the August ...
We are pleased to congratulate the BC Children's and BC Women's investigators who were awarded fundi...
The Child & Family Research Institute is committed to the education and training of our research community including full-time trainees (masters and doctoral students, postdoctoral fellows and clinical research trainees), summer students, and clinical research coordinators.
First established in 2003, the Research Education Office at the Child & Family Research Institute organizes education and networking events for trainees, coordinators and the public, including the annual Mini Med School series; administers trainee funding competitions; and manages the institute's summer student research program for undergraduate and medical students.
For more information on the education and training opportunities at CFRI and to access the Research Education Program event calendar visit the CFRI Training website.
Assistant Professor, Department of Obstetrics and Gynecology, Experimental Medicine Program, Faculty of Medicine, University of British Columbia
BC Children's Hospital Research Institute
Room 371A
950 West 28th Avenue
Vancouver, BC V5Z 4H4
The human placenta is unique among eutherian mammals. One of the most striking distinctions in humans is the ability of specialized epithelial cells of the placenta (called trophoblasts) to acquire highly-invasive characteristics similar to invasive tumor cells. Invasive trophoblast populations play critical roles in remodeling the uterine microenvironment and facilitating nutrient and oxygen transfer between mother and developing baby. The success of placental formation (and pregnancy) is ultimately dictated by tight regulatory mechanisms that both promote and restrain differentiation of trophoblast subsets into highly-invasive populations. Conditions that suppress trophoblast differentiation impair vascular remodeling and lead to inadequate inter-villous blood perfusion, maternal hypertension and fetal stress.
A major focus of my lab investigates both the cellular and molecular processes that direct trophoblast cell biology in early placental development. Utilizing state of the art cell isolating techniques and three-dimensional culture systems, we investigate:
1) Examining the A Disintegrin And Metalloproteinase (ADAM) family in trophoblast biology
A specific focus of my research over the past year has examined the importance of the A Disintegrin And Metalloproteinase (ADAM) protease family member, ADAM12, in directing two cellular processes essential in placentation: cell invasion and cell fusion. Despite exceptionally high levels of ADAM12 expression in placental tissues, prior to my lab's work, the biological significance of ADAM12 in trophoblast biology was unknown. Building upon my recent findings, my short-term objectives aim to characterize the molecular processes directed by ADAM12 in regulating trophoblast differentiation into invasive and multinuclear cell types.
As the biology of ADAM12-related genes in trophoblast function is unknown, I also aim to examine the importance of multiple ADAM family members in trophoblast biology using a global gene expression approach (see Aim 3 below). These extensive studies will inform us of the key ADAM proteases expressed in specific trophoblast subsets and the key signaling pathways and gene interactions linked to biological processes critical in early placental development (i.e. cell survival, proliferation, motility, cell fusion).
2) Examining the effects of obesity-associated inflammation on the maternal-fetal interface
Within the uterine microenvironment, maternal immune cells play a prominent role in regulating trophoblast function and survival. Abnormal changes in the balance of immune cell populations in utero can alter early placental development and have a direct effect on maternal health, fetal outcome and newborn health. Early stages of uterine arterial remodeling, trophoblast invasion and survival, as well as maternal tolerance of the fetal semi-allograft (half mom, half dad) are controlled by uterine immune cells, which are mainly comprised of decidual natural killer cells (dNKs; 70% of total immune cells), but also have significant numbers of myeloid-derived dendritic cells and macrophages (15%) and subsets of regulatory and effector T cell lymphocytes (10%). Alterations in immune cell composition and/or function at the fetal-maternal interface have major implications in trophoblast fitness and pregnancy outcome.
In healthy pregnancy, dNKs, macrophages and regulatory T lymphocytes (Tregs) adopt an immunoprotective role, limiting pro-inflammatory cytokine production and cytolytic/cytotoxic cellular immunity. However, a shift in balance towards pro-inflammatory cytokine producing immune cells within the uterine microenvironment is associated with impaired trophoblast function and survival, poor pregnancy outcome and compromised fertility. These correlations have been substantiated by experiments in mice showing that depletion of key protective/immunosuppressive immune cells leads to under-remodeled uterine arteries, under-perfused vessels, smaller litter sizes and increased fetal demise. Together, these findings indicate that changes in the uterine immune cell microenvironment may significantly alter early placentation.
In obesity, adipocyte expansion leads to heightened secretion pro-inflammatory factors like TNFa and IL-6 by fat cells (adipocytes), which together drive macrophage activation and contribute to the development of metabolic and immune syndromes. Obesity-associated inflammation is characterized by a subtle shift in the balance between different types of T lymphocytes (effector vs. regulatory), resulting in chronic low-level pro-inflammatory cytokine production, tissue cytotoxicity and apoptosis.
Work in my lab is currently profiling the uterine immune cell make-up in obese pregnant women in early pregnancy using a sophisticated multicolor flow cytometry approach. My lab is especially interested in understanding the importance of CD4+ T helper and immunosuppressive regulatory cells within the uterine environment with a particular focus on their roles in directing trophoblast survival and function.
3) Identifying gene expression differences in subpopulations of trophoblasts in normal and pathological pregnancies
State of the art cell-sorting techniques and an understanding of unique cell surface expression markers on trophoblast subpopulations establishes an attractive method in identifying intrinsic trophoblast-specific genes in causative mechanisms in the development of pregnancy-related disorders. To this end, my lab is characterizing specialized trophoblast subpopulations within the placenta and maternal uterine tissue using state-of-the-art FACS-purification strategies. These studies are designed to answer questions directly related to:
Hogg K, Robinson WP, Beristain AG. Activation of endocrine-related gene expression in placental choriocarcinoma cell lines following DNA methylation knock-down. Molecular Human Reproduction (in revision January 2014).
Beristain AG, Molyneux SD, Joshi PA, Pomroy NC, Di Grappa MA, Chang MC, Kirschner LS, Privé GG, Pujana MA, Khokha R. PKA signaling drives mammary tumorigenesis through Src. Oncogene. Accepted (December 2013).
Aghababaei M, Perdu S, Irvine K, Beristain AG. A disintegrin and metalloproteinase 12 (ADAM12) localizes to invasive trophoblast, promotes cell invasion and directs column outgrowth in early placental development. Mol Hum Reprod. 2013 Dec 5. [Epub ahead of print] PMID:24243624
Beristain AG, Narala SR, Di Grappa MA, Khokha R. Homotypic RANK signaling differentially regulates proliferation, motility and cell survival in osteosarcoma and mammary epithelial cells. J Cell Sci. 2012 Feb 15;125(Pt 4):943-55. doi: 10.1242/jcs.094029. Epub 2012 Mar 15. PMID:22421365
Beristain AG, Zhu H, Leung PC. Regulated expression of ADAMTS-12 in human trophoblastic cells: a role for ADAMTS-12 in epithelial cell invasion? PLoS One. 2011 Apr 11;6(4):e18473. doi: 10.1371/journal.pone.0018473. PMID:21494557
Molyneux SD, Di Grappa MA, Beristain AG, McKee TD, Wai DH, Paderova J, Kashyap M, Hu P, Maiuri T, Narala SR, Stambolic V, Squire J, Penninger J, Sanchez O, Triche TJ, Wood GA, Kirschner LS, Khokha R. Prkar1a is an osteosarcoma tumor suppressor that defines a molecular subclass in mice. J Clin Invest. 2010 Sep;120(9):3310-25. doi: 10.1172/JCI42391. Epub 2010 Aug 9. PMID:20697156
Joshi PA, Jackson HW, Beristain AG, Di Grappa MA, Mote PA, Clarke CL, Stingl J, Waterhouse P, Khokha R. Progesterone induces adult mammary stem cell expansion. Nature. 2010 Jun 10;465(7299):803-7. doi: 10.1038/nature09091.
CIHR Operating Grant - Project: "Effects of obesity-associated inflammation on the maternal-fetal interface in early pregnancy" (2014-2019)
NSERC Individual Discovery Grant: Project: "Examining the importance of ADAM metalloproteinases in trophoblast biology" (2014-2019)


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David Kim
David Kim is a self-professed gamer geek who's whiled away countless hours on Adventure, RPG, and RTS games. Topping his recommended Adventure Games list for recent releases are Grim Fandango Remastered, The Vanishing of Ethan Carter, and The Walking Dead.
When he's not playing adventure games, expect to find David laddering in StarCraft II or doing another arena run on Hearthstone. David is best playing Terran but wishes he could play Zerg competently. His favorite class in Hearthstone is Mage.
David moved to Tampa, FL in 2010 from NYC, and is glad he doesn't have to deal with NE weather and the outrageous costs of living in the city.
|I Wish I Played Zerg
|Joined: Oct 22 2013
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The feeling of anticipation that you get for a certain song to play after hearing another song, due to past experience of hearing the the same songs in a specific order, perhaps from the original CD release, a personal playlist, etc.
You have a personal playlist that contains Hurt followed by Master of Puppets. You experience a situation where you hear the song Hurt. Hurt ends. You may get a strong sense of anticipation to hear Master of Puppets. That sense of anticipation is "Deja Song".
by Max Cooper March 31, 2006
buy the domain for your diy vlog


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The unmistakable sound of gunfire stirred the neighbors early Tuesday. Moments later, there was a knock at the front door.
They opened it to find three children from next door — at least one of them shot and wounded, authorities said. The neighbors called 911, grabbed a towel and tried to attend to the kids.


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Comfy in My Jeans
I knew beforehand that my Saturday (July 20) would be a hectic one. I have to go to three events so I decided to wear comfy clothes that will allow me to move around the entire day. Good thing that the first two events were both hosted at Mall of Asia. And in terms of the color I'm wearing, I'm pretty sure you know where I went first haha!
I already planned on wearing jeans that day since I would go to SM Just Delivered Jeans Fashion Show. I know I'm just one of the regular audience there, but why not dress the part? Besides, Penshoppe is part of the brands that they are promoting. I've already worn this here and I can say that it is my favorite pair of jeans because of the right fit and comfort I get when I'm wearing it.
I thought of using this cropped sleeveless top from Bench since I was already covered from waist below. I've used this top once when we had our company outing last year. And since my schedule also included watching our basketball team's game, it was really meant for that day! What do you think of the outfit? I was able to last until late night (I attended a get-together with my batchmates) since this outfit is also commute-friendly.
I will be sharing photos (and hopefully videos) that I took from SM Mens Fashion Show tomorrow so I hope you drop by my blog again. The three main man of the show, Hideo, Fabio and Rafa are all very nice so I'm really excited for that post. Have an amazing Tuesday everyone!
cropped top P350 (discounted) - Bench
jeans P899.75 - Penshoppe
sandals P500.00 - Celine
bracelet P150.00 - bazaar
bracelet P150.00 - bazaar
2 comments
I love to know your thoughts about the things I write here so just feel free to express yourselves below. Have a wonderful day!


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Santa Cruz Shredder
SMALL 2-PIECE SHREDDER (3 Colours)
Shipping Costs & Information
- We charge a flat $15 shipping for all orders within Canada unless otherwise specified. US orders are $20 for shipping and International orders may be subject to higher shipping fees.
- There is a 12% HST Tax applied to all orders calculated on the checkout page. You can also click the "more details" button on the checkout page beneath each product to show individual tax amounts by item.
- Once items have been shipped and received in good order at destination, all sales are final.
Please contact us if you have any further questions. You can reach us by telephone 1-778-786-0977 during business hours (Sun-Thurs 10am-10pm & Fri/Sat 10am-11pm PST) or by email at email@example.com.
This medical-grade anodized aluminum herb SHREDDER from Santa Cruz Shredder is the ultimate in new herb Shredder technology. Every element of the Shredder has been analyzed and improved upon, from the revolutionary tooth design and threading pattern to the rare earth magnet used in the lid closure system. The superior textured grip makes this SHREDDER a favorite among patients who are suffering from hand or wrist pain.
- Small 2-piece
- Dimensions: 1 5/8″ Diameter


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Titanium's "Copy" function (CMD+C) is not working
I've been pissed off by this for a while now : the basic copy function in Titanium Studio (as in : I select some text and I'd like to CMD+C it !) is just not working 1 out of 3 times.
How to fix it ?
To fix this on the Studio build 2.1.2, just go to it's preferences panel and find the keyboard shortcuts.
Tip : use the text filter at the top left of the preferences window and type "short" (for "shortcut"). You'll see the "Keys" menu showing up.
Their you'll just have to remove the custom-made CMD+C shortcut for the "Copy" function.
Press Ok.
Everything is working fine now !
What just happend ?
Disabling the keyboard shortcut is releasing the CMD+C action to the system. So, now, your OS is putting the text you selected in the system's clipboard.
Since the "paste" (CMD+V) function is working well, your text will be duplicated as expected.
Note :
This might just work as well with Windows Titanium Studio.