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FRONTLINE reports from Iraq on the miscalculations and mistakes behind the brutal rise of ISIS.
ISIS' growing foothold in Afghanistan is captured on film.
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From: Martin Smith · Re: Mosul · Date: Nov. 14-15, 2003
Iraq's Peoples and Politics
See an interactive map and overview of Iraq's ethnic and political landscape.
Introduction: A Long Road
We're late because the drive from Dohuk takes an hour and a half, not the 40 minutes our guide had predicted. Now there's security, and the front gate is no fun. A long line of dusty Iraqi men stand waiting to get I.D. cards so they can get inside. As a soldier approaches, they surge forward and their line breaks into a clump.
A helmeted, flak-jacketed Screaming Eagle shouts, "Get the fuck back! Don't you people understand ANYTHING? BACK!" Then into a walkie-talkie: "I got PBS out here. Papa Bravo Sierra." Then to my co-producer, Marcela: "All those fucking idiots" -- referring to the public affairs officers he is trying to rouse -- "all they do is watch ESPN all day while I stand out here."
We stand outside in the sunlight on a chilly morning while we wait for our escort. In 20 minutes he arrives, and we climb into his 4x4. We drive on in, first through a slalom course of concrete barriers, then past the Freedom Laundry and Tailor, the Freedom Shoppette, and the Freedom Barber Shop. We are let off in front of The Palace.
Saddam's palace in Mosul is a modest affair as these buildings go. There are hundreds of them spotted around the country. This is just another. Nothing special. For practical reasons, like having lots of space and being in relatively good condition, they are popular with U.S. military and civilian officials. In Baghdad, Ambassador Bremer occupies the grandest of them all, the former Republican Guard headquarters. A public affairs officer told me, "We call it the Republican Headquarters now."
We walk up past neat hedges and trimmed lawns, and under a grand entranceway we look up to where the Screaming Eagles have hung their familiar logo -- that menacing eagle head with "Airborne" written above it. This is the headquarters of the 101st Airborne Division. "The only air-assault division in the world," I'm told several times during my stay.
Major General David H. Petraeus, commander of the U.S. Army's 101st Airborne Division, at a meeting of the Mosul City Council. (Photo by Scott Anger)
Inside, we are introduced to Major Cate, chief of the 101st's public affairs office. In a room of laptops and soldiers, with one TV tuned to CNN, he sits us down for a briefing before we meet the general. "He likes everyone to get the basics out of the way," says Cate, "then your conversation can get to a higher plane faster. It's better for you and him both."
Cate's PowerPoint presentation is impressive. There's a lot here to show us. Maj. Gen. David H. Petraeus, the 101st Airborne's commanding general, is a success story in a country where failure is the norm. A Princeton Ph.D. who has taught international relations at West Point, Petraeus served a year nation-building in Bosnia. Cate shows us the CG's Iraq stats. "We were first to install a TV and radio station, first to hold a municipal election, the first to clear the streets, the first to..."
The presentation ends with one slide holding two pictures. In the first, it's 1945 and soldiers of the 101st are holding up a captured Nazi flag. In the second, it's 2003 and soldiers of the 101st are holding up a captured Iraqi flag. Cate says, "I just think it says a lot." The entire show takes about half an hour, and it builds suspense.
By the time we climb the palatial double staircase and stand before the double doors, we are expecting a larger-than-life modern legend. But when we enter, a smallish man in standard-issue desert camouflage steps forward, extending his hand, and greets us with a warm, open smile with a bit of an overbite. This kick-ass, fast-moving general, I think to myself, is disguised as a nice guy.
The office is large but unassuming. To the right, Petraeus's desk faces the wall. On the left is a formal sitting area with six or seven large, ornately trimmed, overstuffed chairs popular in the Middle East, arranged in a rectangle. "That's for the sheikhs," says Petraeus. Then he pulls up a couple hard-back chairs and offers me one.
Since I am supposedly well-briefed, I try to jump to the point straight away. I ask him how much of his success is due to what he did and how much is simply due to the nature of the region in which he operates.
"Well, that's a question I can't answer." He is modest. "Of course, context is important." It would be easy for the general to boast. He doesn't.
The 101st oversees much of northern Iraq, a region that includes the pro-American Kurdish cities of Erbil and Suleimaniya. On the other hand, the north's largest city, Mosul, where Petraeus is headquartered, is a majority Sunni Arab town where attacks on U.S. forces occur daily and where Saddam's sons were gunned down in July. "It lies within the Sunni Triangle," Petraeus likes to point out. Recently, someone has been hurling Molotov cocktails at liquor stores and cinemas.
We talk easily for the better part of an hour, and when I'm done Petraeus invites us to spend the day with him. He tells us he's got a ribbon-cutting for the new Mosul Free Trade Zone before lunch, then afterwards a planning meeting with soldiers moving out to support combat operations in central Iraq. Finally he concludes with a late-afternoon graduation ceremony at the 101st air-assault school set up several miles west of Mosul. We spend the day with Petraeus in his Black Hawk over Mosul and over Nineveh Province.
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Did you ever hear about the practice called "pay it forward?" This is more or less how it works.
Look for an opportunity to help someone. Then suggest that the person pay you back by doing a good deed for someone else. That person can then do likewise.
This doesn't necessarily have to involve money. There are other ways such as offering to extend a helping hand.
When someone has done something nice for you, pay it forward. It will leave you with a good feeling. Kindness to others can keep radiating outward.
Just think what a wonderful impact this could have on the world. It's so much better to have a positive, rather than a negative, impact on others.
Democratic Club
The speaker at the next Democratic Club meeting Tuesday, June 17, at 6:30 p.m. in suites E and F of the ACC is Tim Cunha. Tim is 57 years of age, and a graduate of Rutgers University, and Georgetown University Law Center.
His record is outstanding.
He taught seminars at Rutgers on topics of legal and political philosophy, justice, and globalization. He also practiced dispute resolution as a family and commercial moderator.
He has extensive experience and managing ability in forming entrepreneurial and diverse fields. His business career has equipped him to understand and appreciate both the perils and potential of small business, and the constant struggle of "Main Street" competing with special interests on Wall Street.
Travel Toppers
Travel Toppers have some seats available for the July 29 trip to Sleuth Mystery Theater. See a new mystery play, Kim and Scott Tie the Knot, as you enjoy a delicious dinner with beer or wine.
Cost is $55, plus $3.20 for prime rib, includes transportation, meal and driver tip. Call Kathy Peterson 873-2929 for more information.
If there is sufficient interest, we may offer an Alaska cruise on Royal Caribbean Line from May 29 to June 5, 2009. Call Audrey Mangan 854-7074 for more information.
Farmers Market
By 8:30 a.m. on Thursday, May 29, the Farmers Market area was packed with cars and lots of people milling about the stands. There were a few new vendors on hand.
Joe's Oat Patties was one of them. Some of the organic dry meatless burger mixes in plastic bags are Fresh Garden, Corn & Black Bean, Curry Lentil, and about five other kinds. It is mixed with boiling water and makes six patties with no preservatives, costing $6.
These are homemade veggie burgers. They can be mixed with eggs, spaghetti sauce, etc.
A pound of hand picked blueberries sold for $3.50. They were delicious, tasting much sweeter than those supermarkets sell.
Since the cherry tomatoes were so tasty last week, I bought another box for $1.50. Ditto the very large cantaloupe for $2.
Hopefully, the hours will be extended. There are many future customers who would shop there if it were open afternoons as well as the morning.
Till next week – let's live in the moment, letting the future take care of itself.
June Roberta is retired and lives in OTOW. She enjoyed a diverse career, including being a legal secretary to a theatrical attorney on Madison Avenue. Call her at 237-9208, or e-mail OTOW news to her at firstname.lastname@example.com. Deadline is a week prior to Friday's publication.
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A Ghanaian international footballer, John Paintsil has been arrested by the Legon Police in Accra for allegedly stabbing his wife, Richlove, in the eye on Friday afternoon.
According to Goal.com, Paintsil was confronted by his wife following rumours he slept with some prostitutes during the 2013 Africa Cup of Nations tournament in South Africa.
The allegation was first made by football enthusiast and social commentator Appiah Kofi popularly known as Appiah Stadium during a radio interview. Appiah alleged that the veteran defender was responsible for bringing women to the Black Stars camp to have sexual intercourse with them and this culminated in the team's poor output at the tournament.
Paintsil, however, denied the allegation and threatened to drag Appiah Stadium to court to clear his name.
Goal.com further reports that his wife, Richlove, questioned Paintsil on several occasions since the issue broke. However, he lost his temper on Friday and attacked his wife stabbing her in the eye. The former West Ham defender is also reported to have attacked a neighbour who attempted to rescue his wife, according to police.
"The wife scaled a wall to a neighbour's house for protection and immediately, John Paintsil also pursued her, came to the neighbour's house, gave him some slaps and threatened to shoot him. That scared the gentleman who rushed to the police to lodge a complaint," a witness told BBC Sport.
The wife is said to be unconscious after sustaining serious injuries to her eye and is currently at a hospital receiving treatment.
Paintsil, 31, is a member of the Ghana team that finished fourth at the Africa Cup of Nations in South Africa.


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ER (season 4)
|ER (season 4)
ER Season 4 DVD cover
|Country of origin
|United States
|No. of episodes
|Original network
|Original release
September 25, 1997 –
May 14, 1998
|Season chronology
The fourth season of the American fictional drama television series ER first aired on September 25, 1997 and concluded on May 14, 1998. The fourth season consists of 22 episodes.
Season four opens with the live episode "Ambush", performed twice (once for the East coast, once for the West coast). Dr. Morgenstern, head of the ER, has a heart attack, threatening his life. Weaver agrees to temporarily step in until he recovers. Unfortunately, when Morgenstern does come back, he cannot perform surgery like he used to do because he now knows what it is like to be a patient. After a surgical accident takes a man's life, Morgenstern decides to permanently step down as head of the ER and he leaves the hospital.
Two new physicians join the ER: Dr. Anna Del Amico, played by Maria Bello and a new British surgeon Dr. Elizabeth Corday, played by Alex Kingston. Corday came to America under the fellowship of Dr. Robert "Rocket" Romano (played by Paul McCrane), but their relationship sours towards the end of the season. After she rejects Romano when he asks her out, he decides not to renew her fellowship. She is forced to choose whether she moves back to England or stays in America as an intern.
Meanwhile, as Greene copes with his beating, he and Ross travel to California to bury Ross' dad. While there, Greene visits his own parents, where he finds out that his mother is sick, and his relationship with his dad continues to be strained. Back in Chicago, he begins to date new ER desk clerk Cynthia Hooper (played by Mariska Hargitay). The relationship is purely physical, and when Greene has to visit his parents again later in the season, she comes along uninvited, only to realize that Greene does not love her. After the awkward breakup, Cynthia leaves, but Greene stays to take care of his ailing mother and begin to mend his relationship with his father.
Ross and Hathaway get more serious when Ross surprises Hathaway and proposes to her in front of the ER staff, which she accepts. She later has commitment issues when she kisses a vulnerable paramedic. She tells Ross, and he reacts angrily. After a short time, Ross forgives her and tells her he will wait until she is ready to marry. In addition, Hathaway is able to open a free clinic in the ER with the help of Carter's grandmother. Ross vies for a pediatric attending position in the ER.
A lonely Corday starts a relationship with Benton, which causes friction with Benton's family because she is white.
Weaver attends a Synergix seminar to see how to better manage the ER. She begins to date a Synergix representative, Ellis West, who advises her to fire a physician's assistant, which happens to be Jeanie Boulet. Jeanie fights for her job, claiming that she was fired because of her HIV status. Facing a lawsuit, Chief of Staff Donald Anspaugh decides to hire her back. Weaver begins to see Synergix's dark side, and breaks up with West because she feels he is using her, effectively cutting off all ties with Synergix. During all of this, Jeanie's ex-husband, Al, is forced to reveal his HIV status. This gets him fired and forces him to look for a job in Atlanta, and he asks Jeanie to join him. Jeanie refuses, and Al leaves her. Later in the season, Jeanie cares for Anspaugh's cancer stricken son, because she is the only person able to get through to him. After he dies, Anspaugh feels much gratitude and remorse towards Jeanie, given her prior termination.
Carter pretends to be of humble origins in order to impress Anna, which fails when she finds out he actually comes from a wealthy family. Despite this, the two still become good friends, and she helps Carter help his cousin Chase detoxify from a heroin addiction. She had experience in the subject, considering her ex-boyfriend went through a similar experience. Unfortunately, their efforts were in vain, because Chase started using again, eventually crippling him for life. At the end of the season, Anna's ex-boyfriend comes to the hospital to see if the ER is in need of a pediatrics attending. Anna is still in love with him, and faces a decision about her future in the ER.
Original executive producers John Wells and Michael Crichton reprised their roles. Lydia Woodward also returned as an executive producer and writer. Carol Flint became a fourth executive producer. Flint was replaced as co-executive producer by Christopher Chulack. Chulack was previously a regular director and a producer for the third season. Paul Manning left his supervising producer role but remained involved with the series as an executive consultant. Long-time crew members Lance Gentile and Neal Baer were promoted to producers for the fourth season. Third season co-producers Wendy Spence Rosato and Penny Adams returned to their positions. Jack Orman and David Mills joined them as new co-producers and writers. Mills left the show midway through the season. Following his departure Adams was promoted to producer and Richard Thorpe and Michael Salamunovich joined the production team as co-producers. Thorpe had previously worked on the series as both a cinematographer and director. Salamunovich was the series unit production manager for the first three seasons and continued to fulfill this role as a co-producer. Michael Hissrich continued to serve as an associate producer. Manning, Hissrich, and Gentile all left the crew with the close of the season.
The series executive producers took a back seat to new writers in the fourth season. Wells' writing role was limited to just two episodes. Woodward wrote a single episode. Manning wrote a further episode. Flint wrote two episodes. Baer wrote two episodes while Gentile wrote a single episode and continued to serve as the series medical consultant. New co-producer Jack Orman contributed to four episodes as a writer. Mills wrote two episodes before leaving the series. New writer Walon Green wrote three episodes. Third season regular writer Samantha Howard Corbin became a story editor and wrote three more episodes. She was promoted to executive story editor mid-season. New writer Linda Gase wrote two episodes. Joe Sachs returned as technical adviser and wrote a further episode.
Chulack continued to serve as the series' most prominent director and helmed a further four episodes. Thorpe directed three more episodes. Charles Haid returned to the series for the first time since the first season to helm two episodes. New director Darnell Martin was the season's only other repeat director with two episodes. Other directors making their series debut with the fourth season were executive producer John Wells, Christopher Misiano, T.R. Subramaniam, and Sarah Pia Anderson. Regular directors returning to the series for single episodes include Jonathan Kaplan, Félix Enríquez Alcalá, Lesli Linka Glatter, and Thomas Schlamme. Cast member Anthony Edwards moved behind the camera to direct a further episode of the series. Editor Jacque Toberen and producer Lance Gentile each directed a single episode of the fourth season.
Main cast[edit]
- Anthony Edwards as Dr. Mark Greene - Attending Physician
- George Clooney as Dr. Doug Ross - Pediatric Fellow
- Noah Wyle as Dr. John Carter - ER Intern
- Julianna Margulies as Carol Hathaway - Nurse Manager
- Gloria Reuben as Jeanie Boulet - Physician Assistant
- Laura Innes as Dr. Kerry Weaver - Attending Physician
- Maria Bello as Dr. Anna Del Amico - Pediatric Fellow
- Alex Kingston as Dr. Elizabeth Corday - Trauma Fellow
- Eriq La Salle as Dr. Peter Benton - Fifth Year Surgical Resident
Supporting cast[edit]
- Doctors and Medical students
- William H. Macy as Dr. David Morgenstern - Chief of Surgery and Chief of Emergency Medicine
- Sam Anderson as Dr. Jack Kayson - Chief of Cardiology
- Amy Aquino as Dr. Janet Coburn - Chief of Obstetrics and Gynecology
- John Aylward as Dr. Donald Anspaugh - Chief of Staff
- CCH Pounder as Dr. Angela Hicks - Surgical Attending Physician
- Paul McCrane as Dr. Robert Romano - Surgical Attending Physician
- Jorja Fox as Dr. Maggie Doyle - ER Second Year Resident
- John Doman as Dr. Carl DeRaad - Chief of Psychiatry
- David Brisbin as Dr. Alexander Babcock - Anesthesiologist
- Clancy Brown as Dr. Ellis West - Associate ER Attending Physician
- Michael Buchman Silver as Dr. Paul Meyers - Psychiatrist
- Matthew Glave as Dr. Dale Edson - Second Year Surgical Resident
- Chad Lowe as George Henry - Medical Student
- Don Perry as Dr. Sam Breedlove - Surgeon
- Ted Rooney as Dr. Tabash - Neonatologist
- Nurses
- Ellen Crawford as Nurse Lydia Wright
- Conni Marie Brazelton as Nurse Conni Oligario
- Deezer D as Nurse Malik McGrath
- Laura Cerón as Nurse Chuny Marquez
- Yvette Freeman as Nurse Haleh Adams
- Lily Mariye as Nurse Lily Jarvik
- Gedde Watanabe as Nurse Yosh Takata
- Dinah Lenney as Nurse Shirley
- Kyle Richards as Nurse Dori [1]
- Bellina Logan as Nurse Kit
- Lucy Rodriguez as Nurse Bjerke
- Staff and Paramedics
- Abraham Benrubi as Desk Clerk Jerry Markovic
- Mariska Hargitay as Desk Clerk Cynthia Hooper
- Kristin Minter as Desk Clerk Miranda "Randi" Fronczak
- Erica Gimpel as Social Worker Adele Newman
- George Eads as Paramedic Greg Powell
- Mike Genovese as Officer Al Grabarsky
- Emily Wagner as Paramedic Doris Pickman
- Monté Russell as Paramedic Dwight Zadro
- Lyn Alicia Henderson as Paramedic Pamela Olbes
- Brian Lester as Paramedic Brian Dumar
- J.P. Hubbell as Paramedic Lars Audia
- Claudine Claudio as Paramedic Silva
- Family
- Christine Harnos as Jennifer "Jenn" Greene
- Yvonne Zima as Rachel Greene
- Bonnie Bartlett as Ruth Greene
- John Cullum as David Greene
- Jonathan Scarfe as Chase Carter
- Frances Sternhagen as Millicent Carter
- Michael Beach as Al Boulet
- Khandi Alexander as Jackie Robbins
- Lisa Nicole Carson as Carla Reece
- Taraji P. Henson as Patrice Robbins
- Mathew Watkins as Reese Benton
Notable guest stars[edit]
- Mariska Hargitay as Cynthia Hooper
- Joe Torry as Chris Law
- Victor Williams as Roger McGrath
- Michael Ironside as Dr. William "Wild Willy" Swift [2]
- Carrie Snodgress as Mrs. Lang
- James LeGros as Dr. Max Rocher
|No. in
|No. in
|Directed by
|Written by
|Original air date
|U.S. viewers
|Thomas Schlamme
|Carol Flint
|September 25, 1997
A PBS camera crew invades the ER to film a documentary. A new British surgeon, Elizabeth Corday, uses unfamiliar medical terms. Morgenstern suffers a heart attack.
NOTE 1: First Appearance of Dr. Elizabeth Corday.
NOTE 2: There are two versions of this live episode (an "East coast" version and a "West coast" version). Only the "West coast" version appears in the main Season 4 DVD set, though the "East coast" version was bundled free with Season 4 DVD sets sold by Target.[3]
|"Something New"
|Christopher Chulack
|Lydia Woodward
|October 2, 1997
|Still suffering emotionally from his beating, Greene misdiagnoses his cases. Benton and Carla finally name their son, who is recovering from his premature birth. Hathaway and Ross continue their secret affair. Carter deals with the loss of his seniority due to his move from surgery to the ER.
|"Friendly Fire"
|Félix Enríquez Alcalá
|Walon Green
|October 9, 1997
|Jeanie's ex-husband Al is forced to reveal his HIV-positive status after a workplace accident. Weaver must begin making budget cuts after being named the temporary replacement for Morgenstern. Carter is jealous over Maggie Doyle's rapport with Del Amico. Benton's son is circumcised against Benton's wishes. Greene resumes dating, but the effects of his trauma linger. An attractive female desk clerk with no previous experience is hired by Greene. Jerry is advised to take a long sabbatical after accidentally firing a weapon in the ER.
|"When the Bough Breaks"
|Richard Thorpe
|Jack Orman
|October 16, 1997
|The after-effects of Greene's beating threaten his visitation rights with his daughter. Carter and Del Amico work with new med students. Both Jeanie and Al have job difficulties due to their HIV-positive status. Weaver tells Ross to find a research grant in order to keep his ER fellowship. Friction between Ross and Del Amico nearly leads to a child receiving the wrong treatment. Carol's compassion conflicts with Greene's callousness regarding the prejudiced treatment of a drug-addicted pregnant woman. The staff unites to treat victims of a bus crash, and Carter and Benton come to blows over Carter's switch to emergency medicine.
|"Good Touch, Bad Touch"
|Jonathan Kaplan
|David Mills
|October 30, 1997
Hathaway comes up with the idea of a pediatric clinic for the ER, and starts looking for funding. A difficult case involving a young athlete brings a new understanding between Ross and Del Amico. Greene's anger issues flare up when he is deposed in a malpractice suit. Carter succeeds with a difficult diagnosis, affirming his decision to move from surgery to the ER. Benton is having trouble juggling work and parenthood. Jeanie watches Al and his former best friend get in a violent brawl. Benton meets Dr. Corday's sponsor, Dr. Robert "Rocket" Romano.
NOTE: First Appearance of Dr. Robert Romano.
|"Ground Zero"
|Darnell Martin
|Samantha Howard Corbin
|November 6, 1997
|Benton's rivalry with Corday prompts him to join Romano's team. Greene confides in Cynthia, the new desk clerk, as his life continues to go downhill. After conferring with Synergix, a firm that helps streamline hospital operating costs, Weaver fires Jeanie for financial reasons. Hathaway meets with Carter's rich grandmother, Millicent "Gamma" Carter, about funding her clinic. Carter conceals his rich upbringing to get closer to Del Amico, but it backfires. Ross learns that his father has died.
|"Fathers and Sons"
|Christopher Chulack
|John Wells
|November 13, 1997
|Greene and Ross travel to California to claim Ross' deceased father's belongings. Along the way the two visit the home of Greene's parents, and later receive a surprise visitor.
|"Freak Show"
|Darnell Martin
|Neal Baer
|November 20, 1997
|Maggie Doyle helps Jeanie get assistance to get her job back. Romano, Benton, and Corday operate on a unique case involving a boy with reversed organs. Hathaway's clinic is forced to open early when Cynthia sends the advertisement for it too soon. One of Carter's incompetent former students returns to redo his clerkship, and ends up being a patient. Greene meets a lawyer who can end his legal troubles in exchange for spending a day observing the ER.
|"Obstruction of Justice"
|Richard Thorpe
|Lance Gentile
|December 11, 1997
|Synergix starts setting up shop at County General. Defending a patient he suspects is abused, Carter is arrested for refusing to cooperate with a cop. While Weaver agrees to give Jeanie her job back, Al, her ex-husband whom she's living with, leaves for Atlanta to start over without Jeanie. Cynthia rubs Greene's ex-wife the wrong way concerning Rachel. Greene's lawyer tours the ER and ends up saving a life himself. Corday operates to save the leg of a young woman named Alison Beaumont, and the patient goes into a coma, causing Corday to question her own ambitions.
|"Do You See What I See?"
|Sarah Pia Anderson
|Story by : Linda Gase
Teleplay by : Jack Orman
|December 18, 1997
|On Christmas Eve, Benton and Del Amico develop a weird following after he apparently causes a blind man to see with his touch. Greene deals with an elderly rape victim. Corday continues her soul searching regarding Alison's coma, but Romano helps her. Greene finds out that Cynthia has a child of her own, and finally puts his trauma in the past. Weaver develops a camaraderie with the Synergix representative, Dr. Ellis West. Gamma Carter tours the clinic with Hathaway and Jeanie, and grants extra funding. Carter discovers that his cousin, Chase, has a heroin problem. Ross and Hathaway reveal their romance to the ER.
|"Think Warm Thoughts"
|Charles Haid
|David Mills
|January 8, 1998
|On a particularly cold night, the ER is swamped with freezing homeless people. Weaver pushes hard for Synergix to take over ER management. Jeanie works with Anspaugh's son, Scott, who fears his cancer has returned. Corday earns Romano's ire while continuing to work with Alison, who now has a problem with her voice. Benton and Carter make a presentation to med students. Ross and Hathaway consider marriage but Carol's mom is not happy to learn her daughter is dating Doug again.
|"Sharp Relief"
|Christopher Chulack
|Samantha Howard Corbin
|January 15, 1998
|Weaver questions Synergix's management practices as Ellis' budget cuts tend to shut down trauma centers. Another elderly rape victim is found by Hathaway during a paramedic ride-along, prompting an alert for a serial rapist. Tension grows between Benton, Corday, and Romano. Jeanie lifts Scott's spirits as he faces a new battle against cancer. Carter and Del Amico work together to deal with Chase's withdrawal from heroin. Hathaway and a vulnerable paramedic relate their experiences regarding suicide (the medic's mother hanged herself), and kiss. Hathaway confesses to Ross, who storms out.
|"Carter's Choice"
|John Wells
|John Wells
|January 29, 1998
|The serial rapist is finally caught but needs treatment. A mentally challenged woman gives birth. Benton's son may be placed in day care, and he comes to terms with it with Corday's help. Ross and Hathaway, and Greene and Cynthia have relationship problems. Carter's actions in treating the serial rapist cause tension between himself and Del Amico.
|"Family Practice"
|Charles Haid
|Carol Flint
|February 5, 1998
|Greene returns to San Diego to help when his mother is injured, prompting Cynthia to follow him. When his father gets ill as well, Greene finds himself assisting in a military hospital ER after a helicopter crash. Greene and Cynthia are forced to re-evaluate their fading relationship, while Greene and his father become closer.
|Christopher Chulack
|Walon Green & Joe Sachs
|February 26, 1998
|While Greene is gone, a nearby chemical spill sends the ER into chaos. With Weaver out of action, Carter has to take charge. As the ER is evacuated, Ross and Hathaway take risks to save a sick girl while Corday risks her own life to save a man trapped in a collapsed warehouse. Mickey Rooney has a cameo role.
|"My Brother's Keeper"
|Jaque Toberen
|Jack Orman
|March 5, 1998
|Weaver accuses Ross of presenting a flawed research study. Greene searches for Cynthia. Carter's drug addict cousin Chase overdoses. Corday receives her first performance review from Romano and becomes closer to Benton. Scott and Jeanie continue their friendship.
|"A Bloody Mess"
|Richard Thorpe
|Linda Gase
|April 9, 1998
|Benton, Corday, and Reese are involved in a car accident. Scott's cancer worsens, bringing him back to Jeanie's care. Morgenstern returns, but is having difficulties on the job after his heart attack. Chase is left with severe brain damage after his overdose, and Carter watches over him. Hathaway works on animal rights activists after a protest gone awry. Benton surprises Corday by showing up at her apartment.
|"Gut Reaction"
|T.R. Babu Subramaniam
|Neal Baer
|April 16, 1998
|Benton and Morgenstern clash after a surgery is botched. Scott, with Jeanie's help, makes a choice about his cancer treatment. Carter helps Del Amico when she is found to be a potential bone marrow donor for a patient. Ross protects an ill child. Greene, with Jerry's help, organizes the ramshackle but fun annual ER banquet. Gamma Carter may cut funding to Hathaway's clinic, forcing Carter to make a difficult decision.
|"Shades of Grey"
|Lance Gentile
|Samantha Howard Corbin
|April 23, 1998
Benton is forced to take the blame for the botched surgery until Morgenstern makes a shocking revelation. Alison Beaumont is back after being injured in a fire. Carter deals with life without his family's financial support. Jeanie helps Anspaugh through a difficult day. Ross counsels a family about their injured, pregnant daughter's treatment and their shunning of her boyfriend.
NOTE: Final Regular Appearance of Dr. David Morgenstern.
|"Of Past Regret and Future Fear"
|Anthony Edwards
|Jack Orman
|April 30, 1998
|Romano makes an offer that Corday refuses. Reese Benton is baptised. Ross deals with a baby addicted to methadone. Carter and Del Amico treat a man who cannot speak clearly. Hathaway treats a man who is going to die from chemical burns and comes to a decision about herself and Ross.
|"Suffer the Little Children"
|Christopher Misiano
|Walon Green
|May 7, 1998
|Del Amico's old boyfriend conducts a study at the hospital. A televangelist uses the ER to obtain money. Ross and Hathaway risk their jobs to do an unorthodox treatment on a methadone-addicted baby. Jeanie turns to Weaver for help with some personal problems.
|"A Hole in the Heart"
|Lesli Linka Glatter
|Lydia Woodward
|May 14, 1998
As Josh, the methadone-addicted baby, recovers from an ultra-rapid detox, Ross' personal and professional relationships suffer. Hathaway has suspicions about a patient that attempted suicide. Corday's problems with Romano become critical. Carter's jealousy over Del Amico and her ex-boyfriend reaches a breaking point. Something is wrong with Benton's son.
NOTE: Final appearance of Dr. Anna Del Amico.
- ^ Episode 15.
- ^ Episode 11. Also, Seasons 1 and 8.
- ^ Retailer Has Exclusive Bonus w/Alternate Ep Version Archived 2008-11-20 at the Wayback Machine., a December 2005 article from TVShowsOnDVD.com
- ^ "Nielsen Ratings: September 22-28, 1997" (PDF). USA Today. Retrieved July 19, 2015.
- ^ "Nielsen Ratings: September 29-October 5, 1997" (PDF). USA Today. Retrieved July 19, 2015.
- ^ "Nielsen Ratings: October 6-12, 1997" (PDF). USA Today. Retrieved July 19, 2015.
- ^ "Nielsen Ratings: October 13-19, 1997" (PDF). USA Today. Retrieved July 19, 2015.
- ^ "Nielsen Ratings: October 27-November 2, 1997" (PDF). USA Today. Retrieved July 19, 2015.
- ^ "Nielsen Ratings: November 3-9, 1997" (PDF). USA Today. Retrieved July 19, 2015.
- ^ "Nielsen Ratings: November 10-16, 1997" (PDF). USA Today. Retrieved July 19, 2015.
- ^ "Nielsen Ratings: November 17-23, 1997" (PDF). USA Today. Retrieved July 19, 2015.
- ^ "Nielsen Ratings: December 8-14, 1997" (PDF). USA Today. Retrieved July 19, 2015.
- ^ "Nielsen Ratings: December 15-21, 1997" (PDF). USA Today. Retrieved July 19, 2015.
- ^ "Nielsen Ratings: January 5-11, 1998" (PDF). USA Today. Retrieved July 19, 2015.
- ^ "Nielsen Ratings: January 12-18, 1998" (PDF). USA Today. Retrieved July 19, 2015.
- ^ "Nielsen Ratings: January 26-February 1, 1998" (PDF). USA Today. Retrieved July 19, 2015.
- ^ "Nielsen Ratings: February 2-8, 1998" (PDF). USA Today. Retrieved July 19, 2015.
- ^ "Nielsen Ratings: February 23-March 1, 1998" (PDF). USA Today. Retrieved July 19, 2015.
- ^ "Nielsen Ratings: March 2-8, 1998" (PDF). USA Today. Retrieved July 19, 2015.
- ^ "Nielsen Ratings: April 6-12, 1998" (PDF). USA Today. Retrieved July 19, 2015.
- ^ "Nielsen Ratings: April 13-19, 1998" (PDF). USA Today. Retrieved July 19, 2015.
- ^ "Nielsen Ratings: April 20-26, 1998" (PDF). USA Today. Retrieved July 19, 2015.
- ^ "Nielsen Ratings: April 27-May 3, 1998" (PDF). USA Today. Retrieved July 19, 2015.
- ^ "Nielsen Ratings: May 4-10, 1998" (PDF). USA Today. Retrieved July 19, 2015.
- ^ "Nielsen Ratings: May 11-17, 1998" (PDF). USA Today. Retrieved July 19, 2015.


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When Georges St-Pierre enlisted the help of revered boxing coach Freddie Roach, it demonstrated that the UFC welterweight champ is still continuing to work towards shoring up all of the weaknesses in his overall game. Having worked with Canadian Olympic boxers Otis and Howard Grant for most of his MMA career, most would assume that GSP had his boxing covered, but that's why he's a UFC champ any we're all armchair fighters.
Roach, who revealed in the interview above with FightHubTV.com that St-Pierre asked him to be in his corner for his upcoming UFC 124 rematch with Josh Koscheck in Montreal but he had to decline due to commitments with other fighters, says that the French Canadian has all the tools to become a great pugilist.
"He told me that he thought he knew boxing until he met me. He's improving all the time…His boxing ability is getting a lot better. He's getting a lot looser. We tried to loosen him up. He's not so tight like normal and he's a great student. I show him something and next day, he's got it pretty much down. I'd say, 'Georges, how long did you practice that move in the mirror?' and he'd look at me and say, 'How did you know?' 'Come on,' I said, 'Nobody can improve that quickly.' He's a great student and a great guy; I wish him the best."
Recalling the first time St-Pierre walked into his protegee, boxing champion Manny Pacquiao's gym in the Philippines, Roach said that "Rush" demonstrated the same gentlemanly demeanor that he he does in interviews and in person.
"Manny doesn't watch the UFC quite that much and I don't know if he's ever seen Georges fight before. Georges was kind of nervous about coming in the gym. He wouldn't get out of the car. I walked down and got him and I said, 'Come on up,' and he said, 'No. I don't want to step on Manny's time.' I said, 'No, no, everything's cool. He's met you and so forth.' So I walked him in and people were going crazy to see Pacquiao and Georges in the same room. Manny was back in the dressing room so I opened the door and introduced them and closed the door and they had like a half hour conversation. They both came out smiling, very happy. It was really good. Georges is such a good respectful person, he didn't want to take Manny's time, so we made it both their time. It was great. He's a true gentleman."
As far as St-Pierre's chances against Koscheck, Roach says that he sees him utilizing his hands to put away the cocky wrestler.
"The thing with Georges is he needs to loosen up a little bit and to be a little more fluid. He's very strong of course, but he was a little bit stiff. I got him more loose, more elusive and [got him using] more head movement and he did very well. He really improved quite a bit. Koscheck jumps in from far away and I taught him how to not pull away from that and counter with a punch and I told him, 'I think you'll knock him out with that left hook in that fight.' I hope it happens because we set up a great plan for the way Koscheck jumps in. I can make that public because he can't stop doing it. It's one of his habits."
Roach also revealed that he will likely become a regular fixture of St-Pierre's training camps in the future.
"Yes. They want me to go to Montreal and they want me to corner him in some of his fights. If I can make someone a better fighter, I don't care what sport it is — I respect all sports — but if I can make someone a better fighter, if it's MMA or UFC or Manny Pacquiao, it doesn't matter to me. That's what I live for."


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These lenses replace your natural lens that is removed during cataract surgery to give you extended range vision and reduce your dependency on glasses (our Forever Young option).
My eyes feel so much better after having LipiFlow done. It's so nice to be able to enjoy time outdoors with my family without my eyes burning and feeling dry anymore.


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UTeach Dallas Scholarship
The UTeach Dallas scholarship is a needs-based small scholarship to help those students who want to become teachers, but are hitting financial hardships, especially as they enter their final semester and enter apprentice teaching.
Applicants should submit a one page letter describing their interest in completing the UTeach Dallas program, their commitment to teaching, how receiving the scholarship will allow them to do this, and stating the requested amount up to $1000. A very small number of special cases will be considered for larger amounts. Please include a statement of how this need based scholarship will allow you to stay in the program. The letter should be submitted to UTeach Dallas Assistant Director, Mrs. Katie Donaldson, no later than November 15, May 1, or August 1.


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Stage IV colorectal cancer was not part of the game plan that brought Michael Robertson from Fresno, Calif., to the White House.
Nor did Robertson's career strategy anticipate the $900,000 in medical bills, or the physical agonies and mental doubts. Instead, the Bullard High School graduate selected his goals and stepped from one achievement to another until he was climbing the ladder of the Obama administration.
And then he got sick.
"I went to bed one night relatively fine," Robertson said in an interview, "and I woke up the next day and I had a catastrophic disease."
Following grueling treatments and multiple surgeries by Fresno-based physicians, Robertson appears to be cancer-free. He has gone public with his experience, blogging about his medical travails on the White House website this week as part of the administration's larger campaign to promote the Affordable Care Act.
Technically, the Affordable Care Act did not immediately affect Robertson's cancer treatment. Already protected by insurance, he had to pick up only about 1 percent of his medical expenses. Now that he has a pre-existing condition, though, the health care law means Robertson can still secure insurance in the future. More broadly, his is a cautionary tale about being ambushed by misfortune.
"It can happen to anybody," Robertson said. "That's what insurance is for."
Robertson recently turned 37. He's a trim, athletic-looking man with a full head of dark hair. His job, which carries the dual titles of deputy assistant to the president and deputy Cabinet secretary, puts him in the Eisenhower Executive Office Building. It's part of the White House complex, adrenaline central.
"It's a blast, an absolute blast," Robertson said of his work. "It's a vantage point over the executive branch that you don't get in a lot of places . . . touching everything that goes on in the country."
It's also the kind of job that Robertson seems to have been preparing for his whole life.
The son of two Fresno teachers, John and Karyn Robertson, he graduated from the University of California, Berkeley. While in his third year at Golden Gate University School of Law, he began casting his net. He wanted to work in Washington, D.C., probably in the Senate. In late 2003, he learned about an up-and-coming Senate candidate from Illinois, Barack Obama.
"I started following him, monitoring him," Robertson said. "I did a lot of research."
Right after the 2004 Illinois Democratic primary, Robertson contacted the Obama campaign. When he graduated from law school, he moved to Chicago and started as a full-time volunteer. After Obama won, Robertson was hired for the Senate staff, eventually becoming deputy to the senator's chief counsel.
When Obama announced his presidential bid, Robertson joined the campaign team. After Obama won in 2008, Robertson joined the presidential transition team. He got a job at the General Services Administration, eventually becoming chief of staff to the $26 billion-a-year agency that oversees federal real estate and acquisitions.
Along the way, Robertson earned a master's degree from Georgetown University Law Center. He learned about the political hot seat, facing tough congressional questions about GSA spending. As Obama started his second term, Robertson moved up to deputy Cabinet secretary. His office helps coordinate the work of different executive branch agencies.
In July 2012, Robertson and his then-fiancee were vacationing near Santa Cruz, Calif. He hadn't been feeling well; he was fatigued, and suffering from upset stomachs and other symptoms he attributed to stress and long hours. Still, he wanted to get checked out. He went to one doctor, who referred him to a specialist, who brought in other doctors. Within two days, Robertson was told he had stage IV metastatic colorectal cancer.
Stage IV is the highest stage in cancer. Beyond that, there is nothing.
"You go through incredible fear, you go through moments of injustice, you go through 'what does this mean?' All this stuff," Robertson said, but "I think I did pretty well in getting to, 'OK what's the plan,' in part because the other stuff is too scary and too hard to dwell on."
Robertson began a cross-country regimen. For his medical care, he stuck with the Fresno-area physicians he'd come to trust: oncologist Dr. Ravi D. Rao, with Saint Agnes Medical Center, and surgeon Dr. Susan Logan, with the University of California, San Francisco. He'd undergo treatments, then fly back to Washington for work, then fly back to California.
Robertson said the "source tumor" was about the size of a finger, while a liver tumor was the size of a baseball. Surgeons removed the tumors, while chemotherapy and radiation beat him up for his own good. Robertson endured the nausea, fatigue and other symptoms associated with the treatments, not all of which he fully expected.
"It's just awful," Robertson said. "They don't tell you about the pain. If you ever see a cartoon where the cartoon figure sticks his finger in a light socket, that's how you feel all the time."
Robertson was last scanned for tumors in October. Doctors saw nothing. He's now back to his 12-hour work days, helping Obama finish out the term, more aware than most that there's both life and death outside of a political career.


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The Ohio State Bar Association offers high-quality law-related information to a wide audience through its many publications and its website. What's missing? Your contribution.
What can you do about it?
The OSBA website receives, on average, more than 300,000 page views and more than 6,000 unique views per month, so publishing through the website offers excellent exposure for you and your firm.
We're looking for completed law-related articles that:
When your article is ready for submission, please email it, in Word format, to Andy Hartzell at firstname.lastname@example.com.
If your article is accepted for online publication, an OSBA staff member will review, edit, share any suggestions with you and get your approval on a final draft before the article is published. The OSBA may require that an attorney familiar with the subject matter review the article.
The OSBA will confirm receipt of your article within
one week of your submission. Within
two weeks of your submission, we will let you know if we will publish your article. The OSBA will make every effort to contact you if we decline publication of your article, but that may not always be possible.
You will retain the copyright rights to your article, but the OSBA will ask you for a license agreement so that we can share your article.
Byline information will include your name, your firm's name and your location. If you wish to submit a photo (head shot), we will publish it with your article.
The OSBA will share your article on the OSBA website at
www.ohiobar.org, and other OSBA channels, including social media, if appropriate.
Questions? Contact…Andy Hartzell at firstname.lastname@example.com.
Ohio Lawyer is an OSBA bi-monthly magazine that is published as a service to OSBA members. Its goal is to present cutting-edge topics of general interest to OSBA members. Articles may include practical, procedural, theoretical, philosophical, informational, argumentative or otherwise newsworthy submissions on issues relating to the law, the judicial system, the legal system, or the mission and activities of the OSBA, its affiliates or members. The magazine is not available to nonmember attorneys. Governmental agencies and educational and legal research organizations may subscribe annually for $35.
OSBA members are encouraged to submit manuscripts to Editor Andy Hartzell at firstname.lastname@example.com for possible publication.
Submitted articles should not exceed 2,500 words. Manuscripts are not purchased, and those submitted become the property of the Ohio State Bar Association.
Ohio Lawyer submissions are subject to approval by its Content Advisory Board and are reviewed in the order they are received. Articles are judged on importance of topic, accuracy, clarity, timeliness and writing style. Articles not written in standard expository style are not accepted. Briefs, summaries, outlines or memoranda are not accepted.
The Content Advisory Board reserves the right to require rewriting or editing as a condition of publication. The editor reserves the right to edit all material.
OSBA members are given special consideration in submitting articles for the magazine, but no compensation is paid for submissions, nor can any topic be "reserved" for an author who indicates the intention to submit an article on a particular topic.
Statements or expressions of opinion appearing in the magazine are those of the authors, and not necessarily those of the Association,
Ohio Lawyer or the editor.
The editorial goal of
Ohio Lawyer is to provide OSBA members with a forum for the discussion of all viewpoints; however, the Content Advisory Board reserves the right to reject any manuscript at its discretion. An author may request the reconsideration of a manuscript that has been declined for publication in
Ohio Lawyer. The request must be made in writing to the Content Advisory Board. The Board's decision is final.
Questions? Contact…Andy Hartzell at firstname.lastname@example.com.
The OSBA provides its "Law You Can Use" column as a public service to Ohioans. Volunteer authors explain laws and legal concepts in as simple and clear a way as possible in a question/answer format.
The column is distributed to media outlets across the state. Subscribing Ohio newspapers may publish it as a weekly feature or when space permits, and broadcasters use it to get story ideas. Following publication, "Law You Can Use" articles are posted to the OSBA website at
www.ohiobar.org/lawyoucanuse, where they can be viewed by the general public. Authors are periodically asked to review and update their articles, if necessary.
"Law You Can Use" articles:
www.ohiobar.org/lawyoucanuse and use the "search" box to familiarize yourself with the format and determine what topics may already have been covered.
Contact Annie Yamson at email@example.com with your timely idea for a "Law You Can Use" article. You can expect a response within
one week of your inquiry. If your topic idea is accepted, you will be contacted and a rough draft deadline will be determined.
OSBA staff will review and edit your article for consumer suitability and trim, if necessary, to meet the word count requirement. You will work with OSBA staff until a final draft is mutually acceptable. A content accuracy review will be sought from an attorney familiar with the subject matter.
You will retain the copyright rights to your article, but the OSBA will ask you for a license agreement so that your article can be shared.
Byline information will include your name and your firm's name. Please submit a short bio and a headshot with your final draft.
After your article has been published and then posted to the OSBA website, you can expect to be contacted approximately once per year to review and update your article, if necessary. If you are unable to review/update, but do not want the article to be removed from the OSBA website, OSBA staff may ask another attorney to review/update. That person will be credited with reviewing/updating your article, but your name will continue to appear as author.
OSBA retains the discretion to remove your article from the website for any reason.
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Search Catalogue
Meredith Monk
b. 1942
Meredith Monk has singlehandedly pioneered an entire genre of musical expression * Beginning with the vocal techniques she discovered in the mid-1960s, Monk's work soon came to incorporate theatrical elements, movement, and a poetic sensibility that is at once contemporary and utterly timeless * Has created more than 100 works in genres ranging from vocal solo and ensemble concerts to opera, film, recordings, and site-specific pieces * Since 1980 her music has been released on the ECM New Series label * Received a MacArthur Foundation "Genius" Award in 1995 * Was honored with a three-concert retrospective by Lincoln Center Festival 2000 * Named Musical America's 2012 Composer of the Year
Works by Meredith Monk include:
Weave (2010) for chorus and orchestra
Panda Chant II (1984) for chorus a cappella
Stringsongs (2005) for string quartet
Three Heavens and Hells (1992) for four voices
"When the time comes, perhaps a hundred years from now, to tally up achievements in the performing arts during the last third of the 20th century, one name that seems sure to loom large is that of Meredith Monk. In originality, in scope, in depth, there are few to rival her." — The Washington Post
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Explore our library of 1500 online scoresVIEW SCORES


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Little Round Brunch
If you like it, save it!
Save and organize all of the stuff you love in one place.Got it!
If you like something…
Click the heart, it's called favoriting. Favorite the stuff you like.Got it!
Author Notes: http://platanosmangoesandme... —Norma823
Serves: 6
- http://platanosmangoesandme.blogspot.com/2010/11/little-round-brunch-deconstructed.html
- This recipe was entered in the contest for Your Best Holiday Breakfast


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(AP) Israel begins annual Holocaust memorial day
By ARON HELLER
Associated Press
Israel dedicated its annual memorial day for the 6 million Jews killed in the Holocaust to mark 70 years to the Warsaw ghetto uprising, a symbol of Jewish resistance against the Nazis in World War II that resonates deeply in Israel to this day.
At the opening ceremony at nightfall, President Shimon Peres and Prime Minister Benjamin Netanyahu both linked the desperate Jewish revolt of 1943 to the warrior mentality that enabled the establishment of Israel five years later.
Netanyahu called the uprising marked "a turning point in the fate of the Jewish people" where they transformed from helpless victims into fearless warriors.
Six million Jews were killed by German Nazis and their collaborators in the Holocaust, a third of world Jewry.
The 1943 Warsaw ghetto uprising was the first large-scale rebellion against the Nazis in Europe and the single greatest act of Jewish resistance during the Holocaust. Though guaranteed to fail, it became a symbol of struggle against impossible conditions, illustrated a refusal to give in to Nazi atrocities and inspired other acts of uprising and underground resistance by Jews and non-Jews alike.
While the world marks International Holocaust Remembrance Day on Jan. 27, the date of the liberation of the Auschwitz death camp, Israel's annual Holocaust memorial day coincides with the Hebrew date of the Warsaw ghetto uprising.
The Israeli flag flew at half-staff and a military honor guard stood at one side of the podium as poems and psalms were read and the Jewish prayer for the dead was recited.
Peres, an 89-year-old Nobel Peace Prize laureate, also linked the Nazi genocide to Iran's suspected drive to acquire nuclear bombs and its leaders' repeated references to the destruction of Israel and its denial of the Holocaust.
He spoke a day after the latest round of international talks aimed at halting Iran's nuclear development program failed to reach an agreement.
Netanyahu also cited the Iranian threats to destroy Israel and vowed that there will never be another Holocaust.
The stated links between the Holocaust and Iran showed how more than six decades later, the mass murder of Jews during World War II is still a central part of Israel's psyche. The nation was created just three years after the end of the war, and hundreds of thousands of dazed survivors made their way to Israel.
Today, fewer than 200,000 elderly survivors remain in the country.
The annual memorial day is one of the most solemn on Israel's calendar. Restaurants, cafes and places of entertainment are shut down, and radio and TV programming are dedicated almost exclusively to documentaries about the Holocaust, interviews with survivors and somber music.
On Monday morning, Israel is scheduled to come to a standstill as sirens wail for two minutes. Pedestrians typically stop in their tracks, cars and buses halt on streets and highways and drivers and passengers stand on the roads with their heads bowed.
Further ceremonies include the public reading of names of Holocaust victims at sites around the country, including Israel's parliament. Schoolchildren dress in white and stop their studies to hold memorial ceremonies.
Sunday night's main ceremony at Yad Vashem included six survivors who lit six symbolic torches to commemorate the 6 million dead. A video segment on each one's personal story was presented.
Hours before the opening ceremony, an annual report by Tel Aviv University on worldwide anti-Semitism said the number of anti-Semitic violence and vandalism jumped 30 percent jump last year, after a two-year decline.
Moshe Kantor, president of the European Jewish Congress, an umbrella group representing Jewish communities across Europe, warned of a sudden upsurge in anti-Semitic attacks and expressed alarm over the rise of extremist parties in Europe – particularly in Hungary, Greece and Ukraine.
Follow Heller on Twitter (at)aronhellerap


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Wanted: Good Customer Service Skills
My hospital has won all kinds of awards for customer service–and we are continuously told that nurses are essential to patient satisfaction. Because the reality is that patients see healthcare as a product they are buying–and they want their money's worth. They want a good value.
Recently I applied for a per diem job which listed "good customer service skills" ahead of all the other qualifications they wanted from an RN. Hospitals want good nurses that not only provide perfect care, but ones that smile while doing so. On the other hand, nursing blogs and message boards are buzzing with nurses who think customer service is secondary to safe care–and that the two have a hard time meshing. Why is that?
Well, take for instance the patient who is NPO either pre or post OP, but demands to be fed. Throw in the family members who not only refuse to leave the bedside of the patient waaaaayyyy after visiting hours are finished for whatever reason, but also state that the nurses and docs are "starving" the patient by keeping them NPO. And even with education, the patient and family members don't get the big picture. Many hospitals expect nurses to find a way to make people happy in these kinds of situations, and yet we nurses just see the priority: patient safety at whatever the cost–even to the point of angering patients and family members.
Having a background in retail, I was told that the "customer is always right." Now we are told as nurses that our patients are customers and that we need to provide excellent service so they will maintain loyalty to our hospitals.
Patient=customer=patient is always right?
While I am all for safe, quality care given in combo with kindness and compassion, it seems like a stretch to expect the retail model of customer service to fit hospital needs. I mean really, the patient is NOT always right. They just don't have the knowledge and training to be so.
Hospitals have an answer to the problem: "customer service reps" who wander the halls trying to mediate comfort issues so patients feel like they are getting "good service" or their "money's worth." Meanwhile the nurses are taking away warm blankets given by customer service reps to febrile patients, wrestling away complimentary milkshakes from NPO patients, and insisting family members leave during invasive procedures even though they were told they could "stay continuously with the patient because of the new 24 hr visitation policy."
I'll admit, as a recent patient in a hospital I LOVED the customer service rep who checked in on me–it DID make a positive impact on my view of the hospital. So, I can see the point. But can we as nurses really mesh safety with this kind of thing and why does it always have to be a fight between the two?
Yes, I understand the hospital business means big money, I understand that health-care is ultimately about dollar signs in our country today, yet my nursing practice dictates safety. As a licensed registered nurse, I am NOT all about making money for my hospital. But I do work for the hospital: they sign my paycheck.
While I do tend to bend over backwards for my patients to make sure they are "happy" with their overall experience, what I am really about, as an RN, is keeping people alive. If this means withholding milkshakes and warm blankets, well, I'm there. And yes, I will try to do it with a smile.
Career, Controversy, Healthcare, Nurse News and Opinion, Nursing Blogs, Patient Care, Patient Safety
Amy is many things: a blogger, a nurse, a wife, a mom, a childbirth educator. She started her journey towards a career in nursing when she got pregnant with her first child. After nursing school and studying "like she has never studied before" she entered the nursing profession eager to get her feet wet. The first years provided her with much exposure to sadness, joy and other complex human emotions. She feels that blogging is a wonderful outlet and a way for nurse bloggers to further build their community. Traditionally, midwives have handed down their skill set from midwife to apprentice midwife. She believes nurses have this same opportunity: to pass from nurse to new nurse the rich traditions of this profession.
By Amy Bozeman
Post a Comment
One Response to Wanted: Good Customer Service Skills
u can still give great customer care and safety as a cna I do that every day who would want to see a sourface. Give ur patients a smile so they can heal faster


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According to the informal test found early in the pages of "Quiet: The Power of Introverts in a World That Can't Stop Talking" I am an introvert: I'd rather talk to single good friend than several acquaintances; I wish all of my communication was in writing; I'm not driven by ideas of wealth and fame; and I don't like small talk. Sometimes, I even prefer books to people.
This does not bode well for me. According to Susan Cain, author of "Quiet" we live in a time when introversion is "somewhere between a disappointment and a pathology." Anyone who has been to a public school in the past twenty years (if not more) will probably agree. The ideal person in our culture is extroverted; comfortable in front of crowds, and gregarious. Any deviation from extroversion is a sickness, and we should make it our life's project to eradicate these traits from ourselves.
But Cain offers a reprieve to all oppressed introverts: not only is it OK to be introverted, sometimes it's even advantageous. Many of the most important cultural and technological advances in our culture have come from introverted people, from Newton's theories to stories of E.M. Forster. Introverts are more careful; they have concentration necessary to develop expertise in a subject and they are more creative than extroverts.
Pure extroversion, on the other hand, is not necessarily an unmitigated good. The financial crisis is an example of what can happen when the risk taking extroverts take control. For years traders who took the biggest risks and who were more adept at selling themselves and their ideas prevailed until finally the worst fears of the cautious introverts came to be. Extroverted behavior can be dangerous and even at times downright dishonest.
Quiet is best understood as a reaction to our culture's entrenched preferences for extroverts. It's a book directed toward introverts; thus, many pages in Quiet are devoted to the merits of introversion and the evils of extroversion as if restoring balance to our culture. These discussions should not detract from Cain's ultimate conclusion though: that both introverts and extroverts have a role to play in our society, and that we should not be ashamed of our natural inclinations, whether introverted or extroverted, but should play to our natural strengths and be confident in doing so.
Susan Cain, author of "Quiet: The Power of Introverts in a World That Can't Stop Talking," will be discussing her book at Greenlight Bookstore 686 Fulton St (at South Portland) Brooklyn, NY 11217. I'm expecting a Tony Robbins inspired, rock music fueled presentation like the one described in the book but we'll see.
Other Events of Note:
February 17, 2012 "Derangement of the Senses," a live fiction and poetry at Happy Ending Lounge 302 Broome St. A live multimedia performance including music, fiction, and burlesque. There may be cursing.
For more please follow me on Twitter and Tumblr.


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Unreasonable fees are more than just a drain on your finances. They're insulting, the financial equivalent of a cold slap in the face. Such fees share three qualities:
- They're unreasonable.
- You get little or nothing in return.
- They're ridiculously overpriced.
Following are 10 of the world's most insulting fees, along with ways to avoid them.
1. Checked baggage fees
fizkes / Shutterstock.com
Our first three unreasonable fees all have to do with airlines. Major airlines often charge baggage fees — typically $25 to check one suitcase, a lot more if it's oversized, overweight or both.
This fee didn't exist until recent years and for good reason: The price of a plane ticket should obviously include luggage. Isn't that an integral part of traveling long distances? Other travel-related services — buses, trains, hotels or rental cars — don't charge for handling luggage. This isn't a fee, it's a sophomoric attempt to disguise a higher price.
Virtually all airlines now charge a fee for checked baggage on domestic flights, with the notable exception of , which will allow two checked bags free, so long as they are within regulation size and weight.
When you are looking at fares, check or one like it to see how much you will pay for your luggage on top of airfare. Some airlines also allow you to avoid baggage fees by using their branded credit cards. For more ideas, see "10 Tips to Save on Baggage Fees."
2. Carry-on baggage fees
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At least when you pay to check a bag, there's a service involved. Someone has to load it, unload it and make sure it gets safely back into your hands. Charging for a carry-on bag is charging for nothing whatsoever. Nobody is touching your bag but you, making this fee indefensible. Airlines that charge this fee include:
- Allegiant Air
- Frontier Airlines
- Spirit Airlines
Try to avoid airlines that charge such fees unless you get a deal so good that it compensates for the cost. Also, check with UPS or another freight carrier about shipping your bags instead.
3. Lap fees/pet fees
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If you have a child younger than 2, it's typically free to hold them on your lap for a domestic flight. Leave the country, however, and you might pay a "lap fee" of 10 percent of the ticket cost. You pay the fee despite the fact that the airline is performing no service, giving no extra room and no assistance — nothing.
Expect the same when you're flying with Fido. Bring a pet with you into the cabin, and you'll pay as much as $175 each way. To add insult to injury, the pet carrier counts as a carry-on. Again, the airline is doing nothing but collecting a hefty fee.
To avoid such fees, check with the airline before you book the ticket to see if the carrier will charge you.
4. Rental car collision damage waiver fees
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This type of waiver makes the list of insulting fees because it's overpriced: It can cost $25 a day. Add extra liability coverage, and you could be paying $40. That's the equivalent of a car policy that costs $14,600 a year.
In addition, you get lousy coverage for your hard-earned dollars. For example, a collision damage waiver often will not pay if the car is driven by an unauthorized driver, or if you're intoxicated at the time of the crash.
A workaround: If you have full-coverage insurance on your personal car, you're probably covered when you rent. But check with your insurer to be sure. Some credit cards also offer coverage, although they sometimes do not cover pickups and vans.
Even if you have insurance on your car, you can still be on the hook for "loss of use" claims by the rental car company. Such claims arise when you have an accident that takes the car out of service for the rental car company.
5. Credit card rates
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While technically not a fee, the interest rates charged by many credit cards are outrageous. Big banks borrow from the Federal Reserve at close to zero percent, then lend money to credit card users at 15 percent. Nice work, if you can get it.
The obvious solution here is to avoid interest by avoiding a balance — pay your charges in full each month. But if you're going to pay interest, shop for a card with a lower rate.
6. Foreign transaction fees
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These fees are charged on credit card purchases processed outside the United States — for example, when you use your card in Europe or to buy something from a non-U.S. company. Banks that charge them typically collect 3 percent of every transaction.
If there's any chance you'll be making purchases outside the United States, use a card that doesn't charge this fee. There are plenty to choose from.
7. Overdraft fees
Patramansky Oleg / Shutterstock.com
If you overdraw an account and the bank uses its money to cover your negative balance, it deserves to be compensated. But how much? Overdraft fees often cost in the neighborhood of $30 to $35 nationwide. Charging $34 for a one-week loan on the average overdraft of $36 equates to an annual rate of 5,000 percent.
To prevent incurring such fees, link your savings account to your checking account for overdraft protection. This might result in a transfer fee, but it will be lower than an overdraft fee.


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BERLIN — Berlin--For decades, Checkpoint Charlie was an enduring symbol of the Cold War. Today, it's the proposed site of an all-American office and retail center, and part of the "Billion-Mark Mile" -- symbols of a new era in Eastern Europe.
Mark Palmer, a 52-year-old banker and developer who is a former U.S. ambassador to Hungary, heads one of the most ambitious projects along the bustling Friedrichstrasse. His New York-based company, the Central European Development Corp., plans a million-square-foot development featuring U.S. stores and corporate offices where Checkpoint Charlie's guardhouse once stood.
"There was initial hesitation, but more and more American companies are coming," said the smartly dressed and confident Mr. Palmer, CEDC's managing director.


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Sunday, 22 June 2008
Two Days in Biarritz by Michelle Jackson
MOUSY mouse Annabel was always the follower, and glamorous Kate the leader and the one who had the fun, in Michelle Jackson's first book.
When Annabel gets langered (in both senses) on a holiday in Biarritz and tells Kate about her long-ago one-night stand with Kate's dad, that's the end of that friendship.
The two friends part, and the action strays back and forth through their lives, tracking the events from the day they met.
Predictably, Annabel has married a controlling man who suits his own sweet self, while Kate flitted from one man to another and lived from her art.
But now that they've separated, both women have to find their real selves. For Annabel, it's the career she always wanted. This time, she's determined, her husband can't put his foot down.
For Kate, life presents immediate and desperate horror: her mother is dying of cancer and her own marriage is disintegrating. There's one upside, though - an old love is back in the offing.
This is art teacher Jackson's debut novel, and her inexperience shows in the often awkward writing.
But it is a heartwarming story of women who find their own strength, and readers like it enough to have it selling well all over Ireland.
Colin, Annabel's husband, is a satisfyingly creepy chicklit villain. He's bone selfish, nagging his son into a near-breakdown and trying to edit him to be a copy of Dad.
But we know that there's a happy ending waiting out there. Domestic bliss and career success are sure to be on the cards for our girls.
There are sexy surfers and alcohol-rich seductions, misunderstandings and huffs and reconciliations over wine or coffee.
There's even a climactic childbirth scene to close the action. Typical Poolbeg.
Posted by Pageturners at 13:43
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Friday, August 7, 2015
Bian - A Mix and Match Paper Doll
2 comments:
I love the idea of using consistent patterns as well as colors in a set to increase the mix and match options. It might be neat to also look into doing the same pattern in different, but coordinating, colorways- like you see in quilting cottons. I love her boots. They really do look like leather, which is a hard thing to achieve. I'm excited to get to see the other two dolls in this series. I totally have been known to refer to my paper dolls as alpha, beta, delta... before I've named them, but then they sound like a paper doll SWAT team.ReplyDeleteReplies
I'm glad I'm not the only one who uses an alphabetically organization scheme! Just makes things easier... And now the image of a paper doll SWAT team is in my head!!Delete
I've been thinking about using different patterns/same colors in the next clothing sets. The floral pattern I've been using is part of a larger set (8 patterns I think it was....I don't remember) and it's made up of several patterns in the same palette.
And the boots really came together! I had an amazing leather texture image, and once I added highlights & shadows, it worked beautifully. Most of the patterns & textures I've been using are from Creative Market (http://creativemarket.com/)** They post new, free items every Monday. It's been a nice change working in Photoshop after so much time in Illustrator.
**Not an affiliate link or anything. Just a site I love!**


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Hotels in Ishleykasy, Russia
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Ishleykasy overviewMake some memories at Raduga Cultural Exhibit Center and MTV Centre. Whatever you're into, Ishleykasy has something for you.
Where to stay in IshleykasyWhether you're planning to stay for a night or for the week, the area around Ishleykasy has accommodations to fit every need. Search for hotels in Ishleykasy with Hotels.com by checking our online map. Our maps display the areas and neighborhoods around all Ishleykasy hotels so you can see how close you are from landmarks and attractions, and then refine your search within the larger area. The best Ishleykasy hotel deals are here with our lowest price guarantee.
How to get to IshleykasyFly in to Cheboksary (CSY), 15.4 mi (24.8 km) from downtown Ishleykasy.
What to see around IshleykasySome highlights of the area include:
- • Raduga Cultural Exhibit Center
- • MTV Centre
- • Sespel Theatre for Young Spectators
- • Chuvash State Youth Theater of Michael Sespel
- • Museum of V.I. Chapaev
When to visit IshleykasyWondering when's the best time to visit? Here are seasonal norms to help you plan your trip:
Seasonal temperature averages
- January-March: 38°F day, 2°F night
- April-June: 75°F day, 25°F night
- July-September: 76°F day, 39°F night
- October-December: 50°F day, 8°F night
- January-March: 0.16 inches
- April-June: 0.28 inches
- July-September: 0.39 inches
- October-December: 0.24 inches


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Imagine if you will, a scene akin to something from the movie Oliver.
A young lad approaches his Dad. Hands cupping a mobile phone in front of him. His eyes are wide and pleading. He speaks, but rather than "Please sir can I have some more" in an Oliveresque type scene, it's
"Please Dad can I have some more gems for my game"
Every word spoken perfectly, a polite tone, not too much volume and a pause for another attack on his Dad's conscience with his wide, pleading eyes….
I take the phone from my son, in an almost ceremonial way, we've performed this routine so many times in the past, similar to how the Olympic torch is passed at an event to the official managing it. I, with my debit cards stored in the phone am the one who can make my lad either happy or sad in the few seconds its takes to decide to make the purchase.
I look at the price and frown. I'm pretending to consider the purchase when in reality there is no choice. My son knows this, but its an accepted part of proceedings that he pretends to wait upon the decision I'm making, a decision he knows has already gone his way. It's around $16/£10 and in a few button presses I'm a little lighter financially and my son has scuttled off with the phone to spend in not many more seconds the purchase I've just made.
Does that make me a soft parent for giving into my son who has quickly learned how to tug at my heart strings in order to get what he wants?
He doesn't try this trick with my wife and she is the enforcer of rules when it comes to how long he can play on these games before he has to do something else.
This though, is not pester power. Pester power is a perpetually looped exchange of "Dad can I have more gems" and me responding "no not today".
I am a victim of a new technique, a technique which I'm sure is passed around by children at school as the latest agreed method to get what they want out of their parents. If the Government has documents on the currently agreed methods of teaching, children have their own documents about psychologically attacking their parents.
This probably makes me weak willed, but with a sophisticated attack like this, I have no chance.
It makes me wonder how much money is made by the developers this way. How many Dad's around the country are falling victim to the same technique? Who knows, but one thing is for sure in-app purchases have certainly been accepted by the younger generation and by the time they reach my age, I think it will be fully entrenched in society, with physical media being regarded as unnecessary and a waste of space.
We can be sure that when my lad reaches my age, internet speeds will be off the scale compared to that of today and local/cloud storage will be so huge that today will seem an unthinkable way to live.
I'm not against in-app purchases
With being involved in technology, I'm not one to resist change: transition from the BBS to the internet, running software off audiotape to cloud storage no issues at all. Even in-app purchases I've no problem, except for a worrying trend I'm beginning to notice. I move with the times and whilst I'm not against in-app purchases, there is a huge caveat to that.
If we look at FIFA 14 for a minute (and this is not the only title like this) I paid, I believe $67/£40 for the PS3 version. Very good game too, until you start playing one of the game modes which has additional purchases you can make.
You often hear developers say that the game is quite playable without making additional purchases and the only drawback will be that it will take you longer to reach your goals. I would dispute that in the case of FIFA 14. For the early stages of this game mode, the game plays fine, with a low difficulty setting you can have a good game, however as you progress, the game becomes exponentially more difficult to the point where in the previous game you won the match 2-0 and in this one you are losing 6-0. Computer players pass the ball with ease whilst yours merely thrash about, fall over or get red cards, the opponents goal becomes an impossible target surrounded by a seemingly impenetrable force field that would make Captain Kirk jealous.
Now some may say I just happen to be hopeless with FIFA 14 and there may be an element of truth there, but in my opinion, the jump in difficulty is just too quick and too steep to be just my lack of skill and if I put a suspicious head on for a moment, I'd say that I've hit the point where the developers want me to make further purchases.
In-app purchases are fine when they are added to a "free" (or as they are becoming known freemium) title because when/if the game becomes unplayable, you have the choice to continue or move onto something else. When you've spent around £40 on the title originally, things are not so simple.
I think we need to be voicing our concerns now about these methods. In-app purchases or an upfront cost. I don't think it should be both and we need to be sending out a clear message to developers who do this.
I will not be buying the World Cup version of FIFA because I feel I'm being taken for a fool with FIFA 14. I hope FIFA 15 will be addressing these issues (I've read others with similar complaints) and moving on from FIFA/EA, I hope other developers take note that this is not acceptable.
Regardless of campaigns and websites fighting against in-app/virtual purchases, they are here, they are staying and we are too far "down the line" to go back to old methods. Remember when mp3's were first hitting the market? Look at the nay-sayers then. Now ask yourself, if someone is playing a music track, is it more likely to be streamed/mp3 etc or on a CD?
We are also now branching more into the cloud (as home users) and again, physical media is going and "virtual storage" is coming in. It's unavoidable, and the few who hang on to local storage will find these items harder and more expensive to get hold of as time progresses. Forget privacy and security of data for a minute, that's another topic, the wind has changed direction and there is nothing people can do about, mainly because the mainstream buying public do not care. The market is controlled by the majority and its that buying majority that has (rightly or wrongly) complete apathy to the medium in which their goods services are supplied.
The purpose of this article though is more to highlight that whilst in-app purchases, cloud computing and SAAS are in their early days (relatively) we need to legislate or agree a set of terms for which the developers to operate under. There's no reason why Google for example could not step in here and enforce rules on the developers in its market-place to abide by, if government are unwilling or unable to do so.
To end on a lighter note, I think in respect of certain developers, this Spinal Tap track is spot on.


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Seductive Long Hair
The light reflected by this shade of blonde has an incredible powdery softness which is only surpassed by the wild and seductive motion of the long, wavy hair. Layered only in the bottom half, the hair frames the face with long strands and their flirtatious movement.
The volume increases in the lower area and surrounds the shoulders with a billowing, churning mass of waves and curves. The natural looking beige blonde has fine highlights throughout, which enhance the cut, provide gorgeous dimension and the coveted sun kissed effect.
Collection: Purity
Hairstyle: Anthony John Salons Artistic Team
Make up and styling: Justine Collins
Photography: Richard Miles
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Have you ever seen a young foal, maybe just after weaning, when it meets another horse it doesn't know? Did you notice that they often do something strange with their mouths?
I call this 'baby talk' and if you watch a lot of horses you can figure out what they are saying. Very young foals use this mouth movement to announce to the world, "I'm a baby….don't hurt me!" It is a submissive move.
In this video the little horse, the weanling, is very aware that his big half-brother enjoys pushing him around. The baby is reminding him that he is no threat.
Below is a short video showing two young horses turned out with my older dominate horse, Popcorn. Watch how they open their mouths, drawing the corners of their mouths open, and making a 'chomping' type movement to say they are babies….don't hurt me.
The interesting part of this video is that the yearling, Desmond (the bigger colt) has been 'lying' to Popcorn. What that means is that Desmond has said to Popcorn, "I'm a baby…don't hurt me!"…and then when Popcorn let his guard down…Desmond attacked! So Desmond was lying.
In this video you will see both young horses using 'baby talk'…although Popcorn tells Desmond that he doesn't appreciate being lied to. Popcorns 'corrections' will lead to Desmond no longer exhibit 'baby talk' as Desmond isn't really a baby any more and shouldn't be claiming it.
This mouth movement is common in young horses and for the most part completely disappears in older horses although some do hang onto it.


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Pub music news
Elvis, Madonna, Kylie, Blondie - there are precious few entertainers requiring only one name for recognition. Add to this list New York singer Antony. "Like hearing Elvis for the first time," was how Laurie Anderson described Antony's voice. "An enigma wrapped in an enigma," mused Rufus Wainwright. "The modern-day Nina Simone," offered folkie Devendra Banhart. The collaborators - Reed, Banhart, Boy George and Rufus Wainwright - on Antony's impending release I Am a Bird, also reflect his standing in the New York arts community. We first heard Antony's angelic tones in Australia when he performed on Lou Reed's last tour and then he showed up on stage at the Sydney Opera House for the Leonard Cohen tribute Come So Far for Beauty. Last week, local promoters persuaded him to make a trip to Melbourne where he performed a stunning one-hour solo set on piano to a sold-out audience at Manchester Lane. He was a different person to the shy, fidgeting back-up singer on the bigger stages as his otherworldly voice soared between blues, jazz and gospel on heart-breakingly beautiful confessional songs that blurred gender such as I Fell In Love With a Dead Boy, You Are My Sister and Starfish, as well as an amazing ballad version of I Will Survive. I Am a Bird is out through Spunk on March 14.
A loud and stormy night
Slipknot, top, put on one of the most intense metal gigs ever experienced in Melbourne on a stormy night last week. As with Ministry, Soulfly and Rage Against the Machine, the band's intensity was lost at the open-air festival but the Palace gig was so loud it kicked the phlegm out of your chest and made your nose hairs rumble as nine Toxic Avengers prowled the stage playing gnarly industrial metal. The band seemed intent on leaving fans with memories of one of the best hardcore shows in history and at one stage made everyone fall to the floor before ordering them to spring up and go crazy. Rolling Stone photographer Martin Philby and Age snapper Jesse Marlow say the pit was one of the most intense they had experienced. "The bass player smacked me in the shoulder with a baseball bat to get me to move as a bloke with blood streaming from his nose crashed on top of me," Marlow said. "It was pretty brutal," added Philby. "Only one other one - I can't remember if it was Slayer or Megadeath, also at the Palace - was more intense. The boys were whipping their hair around in the front row, and we were coated in a mist of hair product," said Philby.
Tangled up in blues|
Congratulations to local blues guitarist Jimi Hocking, who beat 42 solo and duo acts to win the International Blues Challenge in Memphis, Tennessee, last weekend. "It's an amazing feeling," says Hocking, who won $1300, a guitar and invitations to US festivals. "To be in Memphis playing with these great blues artists and to be recognised in such a way is truly awesome."
Tonight, Melbourne's hip-hop community rallies for a tsunami benefit, Dig Deep, with Staen 1, DJ 563 (Britain) and TZU. Riff Random launch Low Is High at Ding Dong, city; Penny Ikinger and Sandpebbles play the Vic, in Brunswick; Marisa Yeaman launches Pure Motive at Brunswick's Cornish Arms; the Exotics and 72 Blues rock the Tote; Sweet Revenge, fronted by Vanessa, who some call the new Chrissie Amphlett, rock the Greyhound; the Spazzys launch My Boyfriend's Back at Fitzroy's Evelyn Hotel with Osterberg and Broken Hearted Chainsaw Routine play Fitzroy's Old Bar. The pub has been name-checked by the likes of Jet and now a band has given the watering hole the ultimate tribute by naming themselves after it. The Dukes of Windsor play - you guessed it - the Dukesy tonight. Tomorrow, SBS's music trivia show RockWiz moves to 9.15pm; the Drones rock Fitzroy's Rob Roy; Lucie Thorne and the Miller's Tale are at Northcote's 303 bar; 67 Special and the Kits rock Prahran's Duke of Windsor; the Blacklist and Peeping Tom headline 3PBS' Burning Bitumen benefit at the Green Room, 33 Elizabeth Street, city; the Roys and Hoss rock the Tote; the original line-up of the Hornets (including the famous Daddy Cool rhythm section of Wayne Duncan and Gary Young) play Fitzroy's Rainbow Hotel at 5pm; and the Fairfield Amphitheatre has free Polynesian music and dancing from acts such as Mihirangi. On Tuesday, Phoebe's Dream play the Tote; on Wednesday, the Gin Club, the Spoils and Mexico City are at the Duke of Windsor (and Thursday at Fitzroy's Old Bar) or catch Lloyd Spiegel at the Yak Speakeasy in Collingwood.
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Both state and federal governments have begun to realize that long-term care costs have the potential to become a major budgetary problem in the not-too-distant future. One significant contributing factor is the large pool of baby boomers nearing or entering retirement, many of whom will require long-term care very soon.
As a result, lawmakers have begun taking steps to encourage consumers to take responsibility for their own long-term care needs and purchase LTCI (long-term care insurance). One of the most promising initiatives thus far is the state partnership program.
Four states originally pioneered this concept several years ago: California, Connecticut, Indiana and New York. The federal government permitted the expansion of this program and laid out the basic guidelines in the Deficit Reduction Act of 2005. Now each state can decide, individually, whether to participate.
The basic premise of the partnership program is that it allows the purchaser of a LTCI policy to shelter an amount of funds equal to the amount the policy pays out in benefits and still qualify for state assistance through Medicaid, as long as he or she has exhausted all of the benefits and still needs care. This ensures that LTCI partnership policyholders will never have to be impoverished to receive state assistance, even if their need for care outlasts the benefits of their LTCI policy.
This is a clear benefit to consumers, because they no longer have to buy policies that contain lifetime benefits to ensure that long-term care costs won't wipe out their life savings. They can choose a lower benefit period instead, perhaps three to five years, which is very adequate coverage for the vast majority of consumers.
The partnership program is also a win for state Medicaid programs, as they will no longer be the first resort for paying for long-term care costs when consumers purchase LTCI.
There are several states that are in the process of adopting partnership guidelines of their own. These states include: Colorado, Florida, Idaho, Maryland, Maine, Minnesota, North Dakota, Nebraska, Ohio and South Dakota. There are about a dozen other states that have introduced legislation aimed at considering a partnership program for their residents as well.
Of course, other solutions are also needed to help ward off the looming financial crisis that long-term care costs may soon bring. But the partnership program is at least a positive first step in the right direction.
Until next time…Duane
Duane Lipham is a Certified Long-Term Care (CLTC) consultant. You can get more free information, news and articles regarding long-term care and aging at The Long Term Care Consumer Guide Web site and The Long Term Care Review Blog.
Read more about long-term care insurance (LTCI).


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We have a whole new crop of staff and interns joining the Nourishing the Planet team this fall. Today, meet Jenna Banning.
Jenna Banning
Jenna Banning graduated from Dickinson College in 2010 with a B.A. in International Studies.
After graduating, Jenna served with the Public Allies AmeriCorps program, working as an apprentice with Healthy Foods for Healthy Kids, a small non-profit organization dedicated to improving children's health through garden-based education incorporating science and nutrition lessons. In addition to having fun playing with kids in the dirt, Jenna saw the great potential that agricultural and food policy can play in addressing critical world issues—from conflicts over scarce resources to malnourishment and climate change.
On a personal level, Jenna has long been passionate about food, (as evidenced by her numerous cookbooks and burnt pots from attempting new recipes). She is now excited to be combining this personal passion in food with a professional career, and is thrilled to be working with the Nourishing the Planet team!


text: J.D. Greear, Ph.D., did his degree work in Christian and Islamic theology at Southeastern Baptist Theological Seminary in Wake Forest, NC. He now pastors The Summit church in Durham, North Carolina. Currently, they have planted 11 churches and have several church planting teams stationed around the world. J.D. has authored Breaking the Islam Code (published 2010, Harvest House) and GOSPEL: Recovering the Power that Made Christianity Revolutionary (published 2011, B&H). He lives in Raleigh, NC with his gorgeous wife Veronica and his four ridiculously cute kids, Kharis, Alethia, Ryah and Adon.