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"Buyer" means the person or company who accepts the seller's quotation for the sale of the goods or whose order for the goods is accepted by the seller;
"Goods" means the goods (including any installment of the goods or any parts for them) which the seller is to supply in accordance with these terms;
"Order" means the buyer's acceptance of the seller's quotation for the goods or the order placed by the buyer for the goods whether by means of individual quotation, any published seller's catalogue or leaflet or website which the buyer accepts or goods on display in the seller's actual shop The Pod or displayed in the seller's virtual shop within the seller's website;
"Quotation" means the written quotation setting out the price for the goods provided by the seller to the buyer;
"Written" and "In Writing" means communication by hard copy or email;
"Seller" means Just Truffles Chocolate Limited, of 3A Church Street, Harleston, Norfolk IP20 9BB ( whose registered address is 33 London Road, Harleston, Norfolk IP20 9BH);
"Terms" means the standard terms of sale set out in this document and includes any special terms agreed in writing between the seller and buyer;
These terms govern the sale of the goods sold by the seller to the buyer named on the order placed on the seller's website, catalogue, leaflet, quotation, other order form provided by the seller, order request written to the seller by the buyer via fax, email or post and/ or where the goods are supplied as a result of the buyer's acceptance of the quotation or published price. The completed order, quotation or written order request from the buyer to the seller together with the terms constitute the entire and only agreement between the parties in relation to the sale of the goods and comprises a legally binding contract between the parties.
The buyer signifies acceptance of these terms and conditions by placing an order with the seller.
2. Price and Payment
2.1. If the buyer places an order via the seller's web site the price payable for the goods will be set out on the website at the time the seller accepts the order.
2.2. Notwithstanding clause 2.1 the seller may require the buyer to place the order directly with the seller in order to obtain the correct price payable for large quantities and post and packing charges for the order and where this is the case instructions will be clearly given on the website.
2.3. The buyer may place an order following a written or verbal quotation from the seller and the prices of the goods will be detailed in the said quotation.
2.4. If the buyer accepts the seller's quotation then the prices contained therein are only valid for the period of 28 days from the date of the quotation. If the buyer wishes to order the goods stated in the quotation after this period then a new quotation should be obtained or an enquiry made as regards the price of the goods upon making an order.
2.5. Notwithstanding the above clauses the seller reserves the right by giving written notice to the buyer at any time before delivery, to vary the price of the goods to reflect any increase/ decrease in cost to the seller which is due to any factor beyond the control of the seller.
2.6. The buyer shall be responsible for any charges for carriage and insurance in addition to the price for goods unless otherwise agreed in writing between parties.
2.7. Subject to clause 2.8 the seller must receive payment for the total price of standard and stock goods and any applicable charges for carriage and insurance before the order can be dispatched unless otherwise agreed in writing between the parties.
2.8. A minimum of 50% of the purchase price of bespoke items must be paid at the time of placing the order and orders will not be accepted or work commenced until payment has cleared through the banking system and has reached the seller's bank. The remaining balance must be paid no less than 7 days before the order is despatched by the seller to the buyer or collected from the seller's premises by the buyer.
2.9. If the buyer has a credit account with the seller payment shall be made in full within 30 days of the date of invoice sent by the seller to the buyer in relation to the goods. Time shall be of the essence for payment. The seller shall be entitled to revoke any credit facility if the buyer fails to make payment by the due date.
3. Delivery and Title
3.1. Delivery of the goods shall be made by the seller to the address of the buyer as stipulated on the order, or by the buyer collecting the goods at the seller's premises at any time after the seller has notified the buyer that the goods are ready for collection. A signature indicating safe receipt of the goods will be required on delivery to the buyer.
3.2. Any dates quoted for delivery of the goods are approximate only. The seller will make every effort to deliver the goods in advance of the quoted date and shall not be liable for any delay in delivery of the goods howsoever caused.
3.3. If the buyer fails to take delivery of the goods the seller shall not accept responsibility for any deterioration of the goods caused by transit or prolonged storage at the premises of either the seller or the delivery agent. If the buyer fails to take delivery of the goods then without limiting any other right or remedy available to the seller, the seller may store the goods until actual delivery and charge the buyer for the reasonable costs (including insurance) of redelivery.
3.4. Risk of damage to or deterioration of or loss of the goods shall pass to the buyer: a) in the case of goods to be delivered at the buyer's premises, at the time the goods leave the seller's premises; b) in the case of goods being collected from the seller's premises, at the time when the seller notifies the buyer that the goods are ready for collection.
3.5. Notwithstanding delivery and the passing of risk in the goods, or any other provision of these terms, the property in the goods shall not pass to the buyer until the seller (or the seller's assignee in the case of assigned invoices) has received payment in full of the price of the goods together with any charges in respect of carriage and insurance.
4. Availability
4.1. The seller shall endeavour to hold sufficient stock to meet all orders and reserves the right to vary the contents of the boxes of chocolates offered for sale on its website. However if there is insufficient stock to supply or deliver the goods already paid for by the buyer, the seller may offer the buyer a reasonable alternative and if not refund to the buyer the price paid for the goods as soon as possible and in any event within 30 days.
4.2. Notwithstanding 4.1 the seller will endeavour to fulfill specific buyer requests for particular flavours within their orders and it is the responsibility of the buyer to inform the seller of any specific requests.
4.3. The seller shall endeavour to supply bespoke products no less than 5 days before the required date unless expressly requested otherwise in writing by the buyer or as specified in a quotation, subject to clause 2.7.
5. Storage of Goods
5.1. Responsibility for the correct storage of goods shall pass from the seller to the buyer a) in the case of goods to be delivered at the buyer's premises, at the time of delivery or, if the buyer fails to take delivery of he goods, the time when the seller has tendered delivery of the goods: b) in the case of goods being collected from the seller's premises, at the time when the buyer collects the goods.
5.2. By placing an order for goods the buyer agrees to store the goods as stipulated by the seller and the seller shall not be liable for any deterioration in the condition of the goods caused by incorrect storage or lack of adherence to the seller's storage instructions as provided on the seller's website and or with the consignment of goods.
6. Storage Requirements:
6.1. a) fresh cream truffles, dairy free truffles, sugar free truffles and any other products containing active ingredients should be stored in a refrigerator and are labeled accordingly.
6.2. b) all other products may be stored safely at cool room temperature and it is the responsibility of the buyer to exercise discretion as to the suitability of room temperature. The seller shall accept no responsibility for melting or deterioration of goods caused by exposure to direct heat or a hot environment.
7. Cancellation and Returns
7.1. The buyer shall be entitled to cancel the order for standard and stock products by giving to the seller notice of cancellation no less than 7 days prior to the delivery date requested by the buyer unless the goods have already been dispatched at the time of cancellation being made. Such notice may be given by mailing or emailing to the address set out on the order or via the website contact form stating the reason for cancellation.
7.2. If the buyer wishes to cancel an order for bespoke products, notice of cancellation must be made within 10 days of placing the order, however such cancellation shall be subject to a fee in respect of any work carried out by the seller up to the date of receipt of such notice and where the work is complete no refund will be made.
7.3. Goods produced by Just Truffles Chocolate Limited are deemed to be a perishable product and are therefore supplied on a non-returnable basis.
7.4. Returns will not be accepted by the seller from the buyer for reasons other than such goods being faulty or incorrect and the seller will not issue a refund for any returned goods unless it has been contacted by the buyer and has agreed to accept the return.
7.5. Should the buyer allege that the goods are faulty or incorrect then the buyer should contact the seller by phone or email before returning the goods. Any returns that are permitted by the seller must be returned at the cost of the buyer and where the goods are found to be faulty or incorrect goods by the seller the seller will replace the goods and refund the cost of the return up to the standard postage charge of the Post Office at the time of the return unless otherwise agreed in writing between the buyer and the seller.
7.6. The buyer is required to ensure that any goods returned to the seller are safely and securely packaged and that the original despatch note received with the goods is enclosed.
8. Liability
8.1. Any claim by the buyer which is based on any defect in the quality, quantity or condition of the goods shall be notified to the seller within 48 hours of the receipt of or collection of goods by the buyer. If delivery is not refused and the buyer does not notify the seller accordingly, the buyer shall have no right to reject the goods and the seller shall have no liability for such defect or failure and the buyer shall be bound to pay the price as if the goods had been delivered in accordance with the contract.
8.2. Where the buyer does notify the seller that there is a valid claim in respect of any of the goods the seller may replace the goods or at its discretion refund to the buyer the price of the goods, in which case the seller shall have no further liability to the buyer. For the sake of clarity, the seller shall not be liable to the buyer for any loss or damage arising out of any problem in relation to the goods and shall have no liability to pay any money to the buyer by way of compensation other than any refund made under these terms. This does not affect the buyer's statutory rights as a consumer.
8.3. Subject to paragraph 5 the seller warrants that the goods will be free from defects in ingredients, materials and workmanship at the time of leaving the seller's premises and shall accept no liability for any damage or deterioration of the goods in transit once they have been collected from the seller's premises or transferred to the delivery agent.
8.4. The seller shall be under no liability in respect of any defect in goods arising from any drawing or specification supplied by he buyer.
8.5. The seller shall be under no liability in respect of any defect arising from damage caused by the buyer or any other party or damage caused by the incorrect storage of goods.
8.6. The seller shall be under no liability under the above warranty if the total price for the goods has not been paid by the due date for payment.
8.7. The above warranty does not extend to ancillary items or packaging not manufactured by the seller.
8.8. The above warranty is given solely to the buyer and is not transferable to any third party.
9. Termination
9.1. The seller shall be entitled to suspend further supply or delivery, stop any goods in transit or immediately terminate the contract with the buyer by notice in writing if the buyer is in breach of an obligation thereunder or becomes unable to pay its debts to the seller (or the seller's assignee in the case of assigned invoices) when they fall due, at which point all sums due from the buyer to the seller become immediately due and payable and the seller shall be under no further obligation to supply any goods to the buyer.
10. Force Majeure
10.1. The seller shall have no liability to the buyer for any failure or delay in supply or delivery or for any damage or defect to the goods supplied or delivered hereunder that is caused by any event or circumstance beyond the seller's reasonable control (including without limitation strikes, lockouts, acts of God and the like).
11. General
11.1. If any part of these conditions is invalid, illegal or unenforceable (including any provision in which the seller excludes its liability to the buyer) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English law.
Just Truffles Chocolate Limited, The Pod, 3A Church Street Harleston, Norfolk. IP20 9BB. Company registered in England No. 6419849
Tel: 01379 851933 email: email@example.com


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June 11 – 18, 2016
Koh Samui, Thailand
Activating Grace ~ A Dance, Sound Healing & Life Coaching Journey
with Jocelyn Gordon , Carmen Marshall , Jody Lloyd & Peter Nathaniel Lee
Koh Samui, Thailand | June 11 – 18, 2016
In this seven day immersion, learn how to create grace, inspiration and ease in your body, day-to-day life, family and business.
Included in your training:
- Dance the full spectrum of life's cycles and experiences
- Generate healing through the power of deep relaxation
- Quiet your mind through meditation, music and sound
- Expand your capacity to forgive
- Create a life you love
This retreat journey features:
- Bhakti Boogie Yoga Where Dance Meets Yoga with Jocelyn
- SexyFit Dance Fusion dance classes inspired by Zumba, Latin, Hip Hop, Free Dance, "Brazilian Zouk" and NIA led by Carmen
- Ecstatic Dance Freestyle dance sessions DJ'd live by Jody and Jocelyn
- Breathwork Transformational group sessions with Peter
- Dance + Create A Life You Love Life Coaching Group Session with Carmen
- Enlightening Sound Healing Journeys An extended relaxation supported by an original soundtrack – "The Perfect Freq" – live instrumentation and poetry created by Jody
- HoopYogini™ Hula Hoop Yoga with Jocelyn
- Time for relaxation and contemplation
- A gorgeous beach setting
- Delicious meals
Learn more and Register Here
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subset: commoncrawl


text:
About Us
About Us
Possessing right type of machines to cut, shape, produce and pack offerings is highly important when it comes to succeeding in business. Making the job of workers easy, reducing the cost of production and in meeting customer's bulk order requirement, only hi-end industrial machines are able to perform effective and smooth operations and one company that specialize in manufacturing such wide variety of machines is
Savan Enterprise
. We are a reputed
of various machines like
Heavy Duty Lathe Machine, Bubble Bag Making Machine
, and
Plastic Bag Packing Machine
, as well as
Machine Tools/Parts Packaging Roll
Zip Lock Bag
Showroom / Products
Lathe Machine (5)
Chuck (3)
Drilling Machine (3)
Power Press Machine (2)
Slotting Machine (2)
Bubble Bag Making Machine (2)
Milling Machine (1)
Hydraulic Press Machine (3)
Shearing Machine (1)
Press Brake (1)
Shaping Machine (1)
Plastic Bag Packing Machine (0)
Polybag Sealing Machine (1)
Plate Bending Machine (1)
Pipe Bending Machine (2)
Band Saw Machine (1)
Hacksaw Cutting Machine (2)
Machine Installation Service (1)
Machine Repairing Service (4)
Packaging Roll (4)
Welding Machine (3)
Zip Lock Bag (1)
Foam Bags (1)
Flat Belt (1)
induction motor (1)
hand press break (1)
Non Woven Bags (2)
Contact Us
Terms of Use
Go to the Desktop Website


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Re: Pedro R Aguilar
In reply to:
Re: Pedro R Aguilar
Kathyleen Terry Mesa 2/28/02
Hi Kathy!
The family is getting together and taking him and mom to their favorite Mexican Restaurant, in Anaheim.Afterwards, we'll all be back at their place for cake and ice cream.We kids are all getting together and getting Dad a DVD player - and mom is getting money to take on their vacation to ARizona!Dad and Mom are the best; and we all know it, and respect them.Their great-grandkids, especially, like being with papa and granny!
BTW - my Grandparents are buried in Calvary Cemetary in East LA, not in Culver City.
Can't wait to hear about how that woman found that information for you.


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Torres scored his first Liverpool goal against the same opponents three years ago, and his winner against them yesterday was among the very best of the 74 he has scored since then. Here are five wonderful goals from the Spaniard.
Watch: YouTube
Torres v Blackburn, Premier League, 11 April 2009:
Torres receives the ball from Jamie Carragher with his back to goal, controls it and lets fly with an unstoppable shot from an acute angle after five minutes.
Watch: YouTube
Torres v Arsenal, Champions League, 8 April 2008:
Torres latches on to a flick-on from Peter Crouch, turns inside Phillipe Senderos and unleashes a shot across Almunia high into the top corner to put Liverpool 2-1 up. Rafael Benitez's side went on to win the tie 4-2 to book a semi-final spot.
Watch: YouTube
Torres v Inter Milan, Champions League, 11 March 2008:
Torres made the Italians pay for their missed opportunities when his low right-foot shot on the turn after 64 minutes effectively sent Liverpool into the quarter-finals.
Watch YouTube
Torres v Middlesbrough, Premier League, 23 February 2008:
Torres hits a hat-trick in a 3-2 win but his second was the pick of the game. Fabio Aurelio lays the ball off to the Spaniard, who, from 25 yards out and left of centre from goal, takes one touch before drilling a thunderbolt past Mark Schwarzer.
Watch YouTube
Torres v Sunderland, Premier League, 29 March 2010
Torres cuts in from the by-line, runs at Michael Turner and from the right edge of Sunderland's box curls a missile past Craig Gordon into the top corner.
Watch YouTube


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Scripps/ Max Planck
Max Planck Society
The Max Planck Florida Institute for Neuroscience (MPFI) focuses each day on discovering answers to fundamental questions of the brain. Basic research provides the most important source of new knowledge with long-lasting impact for our society. In collaboration with a world-leading research organization, The Max Planck Society, MPFI takes an uncompromising approach to excellence in uncovering today's new discoveries that will lead to a better understanding of tomorrow.
MPFI's research is focused on neural circuits. MPFI scientists investigate fundamental aspects of these critical networks within the brain and develop new technologies that make groundbreaking discoveries possible. The knowledge emerging from this basic research is shared publicly with universities and institutions around the world to serve as a foundation for developing new treatments and cures for brain disorders.
Part of the prestigious Max Planck Society, MPFI is the first and only institute of its kind in North America. Providing a vibrant, interactive environment where scientists are provided substantial ongoing support that empowers them to take on high-risk projects that act as a catalyst for highly-rewarding innovations. With a global network of over 80 Max Planck Institutes worldwide and 15 Max Planck Institutes investigating aspects of brain science, MPFI has a unique infrastructure of collaboration, inspiration, and support in scientific discovery.
MPFI's 1000,000-square-foot research facility is built on six acres of land on Florida Atlantic University's (FAU) John D. MacArthur Campus. This new, LEED Gold state-of-the-art building includes 58,000 square feet of laboratory space, wet and dry bench research, instrumentation labs, computational research, core imaging facilities, microscope suites, and information technology services. On-site core facilities include: Electron Microscopy, Light Microscopy and Optical Imaging, Mechanical Workshop and Molecular Biology.
Please visit www.MaxPlanckFlorida.org for the latest news and information.
Scripps Florida
Scripps Florida is a state-of-the-art biomedical research facility, on approximately 30 acres within the boundaries of Florida Atlantic University's Jupiter campus.
Using the latest research technology, researchers at Scripps Florida focus on basic biomedical research and drug discovery. Nearly 300 faculty members and scientific, technical, and administrative staff currently work at the 350,000-square-foot complex. The start-up costs of Scripps Florida—a division of The Scripps Research Institute headquartered in La Jolla, California—were supported by a one-time $310 million appropriation of federal economic development funds by the Florida State Legislature. Palm Beach County provided an economic package that included funding for land and construction of the current permanent facility and related costs.
Website: scripps.edu/florida


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telephone systems | computer network cabling
sell | install | repair | replace | relocate
complete small business & home office service
proudly veteran-owned since 1981
scroll down ↓
From a small home office to offices with 50+ users and multiple locations, Fears Telephone & Cable has business telephone systems and computer network cabling services to suit your specific requirements. But regardless of your office environment, all our systems deliver the modern features and functions that make for productive office communications. And because we install and service what we sell, our professional installation and set up service makes sure you get the most out of your new system.
We've been working with Comdial (now Vertical) telephone system products and all the leading computer network systems since 1984, so you can relax in knowing that we know how to handle all of your business phone and computer cabling needs.
Business Telephone Systems
Computer & Network Cabling
We also have many successful years of experience with business communications systems and related auxiliary systems such as intercom/paging and network data cabling, that allow us to provide your business with custom tailored systems and services that meet your specific requirements. Remember, we install and repair everything we sell, or if need be, we can repair, replace, or even relocate your existing equipment and cabling.
We're here to be your most reliable business communications systems company in the central NJ area, so pick up the phone and talk to us about how our products and services can help you and your business grow; contact Fears Telephone & Cable today!
Call (908) 756-8643 now!
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825 Berckman Street
Plainfield, New Jersey 07062
(908) 403-8842 mobile
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Download the CD/DVD cover part you chose and see what other parts are available for this title. You can also rate this cover quality, watch related videos, listen to similar artists and many more.
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Stacey Kent - The Tender Trap (1998) Retail CD
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The Tender Trap was the second Stacey Kent album, released by Candid Records in 1998 following on from the success of Close Your Eyes. There is a glowing introduction from award-winning song writer, Jay Livingston. He was grabbed by her voice when he heard it across a noisy London Restaurant. In my case it was her appearance in the film, Richard III. Since then her popularity has grown in leaps and bounds on both sides of the Atlantic and it's easy to see why from this recording. As more and more people become fans, she is likened to many different singers, but really she is an original. She hasmore… a way of taking a song, any song, and putting it across in such a way as to make it seem completely fresh and original, no matter who may have recorded it in the past. In this album, I particularly like Fools Rush In, where Stacey's wonderful voice and phrasing are perfectly complemented by the sympathetic artistry of her (very English) husband Jim Tomlinson on tenor sax. I have always liked Carley Simon's version of In the Wee Small Hours of the Morning, but the more I hear Stacey's version, the better I like it. If your taste is something with more rhythm, then you will love Comes Love, but each and every track brings its own particular delights. I saw Stacey perform live for the first time recently and it was great to see her warm and bubbly personality, but then, as on this recording, the backing of Jim Tomlinson, David Newton on piano and Colin Oxley on guitar were outstanding. These are musician at work, but it is also their pleasure - and ours.
|Tender Trap
|I Didn't Know About You
|Comes Love
|In The Still Of The Night
|Fools Rush In
|East Of The Sun
|Zing Went The Strings Of My Heart
|They Say It's Wonderful
|Don't Be That Way
|They All Laughed
|In The Wee Small Hours Of The Morning
|It's A Wonderful World
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- Stacey Kent - The Tender Trap (1998) Retail CD
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Visual arts students at St. Helena Arts and Technology Academy were invited by Supriya Jindal to decorate Christmas ornaments for trees at the Governor's Mansion.
The students' ornaments represented a combination of Louisiana's rich culture and many sports and the joy of the holiday season, school officials said.
Jo'el Givens, talented arts teacher, said she is proud her students' work is getting displayed after only several classes of working with the students.
"This is just the beginning of showcasing the exceptional talent of St. Helena Parish," Givens said.
St. Helena Arts and Technology Academy is part of the Turnaround Arts: Louisiana program. Turnaround Arts uses arts education as a tool to help turn around struggling schools.
Led by the President's Committee on the Arts and the Humanities, together with local partners, the program brings high-quality arts education resources to the school and helps it use those resources to improve attendance, parent engagement, student motivation and more, according to St. Helena Parish Superintendent Kelli Joseph.


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text:
We have a monthly Prayer Meeting which normally happens on the 3rd Monday of every month from 7.30pm-8.30pm. There's also a prayer meeting every Sunday morning from 8.45am-9.15am. Anyone is welcome to attend these meetings.
A team of intercessors also gather to pray every 3 weeks or so. To find out more, please contact the church office.
If you would like to submit a prayer request to our Prayer Chain or intercessory prayer team, click here.


text:
RBTC Job Board
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Senior Software Engineer
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Vitech Corporation
Job Location:
Blacksburg, Virginia
Employment Type:
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Last Updated:
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Vitech Corporation
Vitech Corporation is focused on bringing model-based systems engineering methodology to address complex development and business problems. Using a an integrated solutions approach, Vitech offers extensive services, training and its systems engineering software suite, CORE, to help navigate through today's systems environment.
Job Description
Senior Software Engineer
"We are striving to make Vitech an extraordinary organization - both in internal environment and contributions to our industry. We view success - however one chooses to define it - not as an end unto itself, but as a natural result of the right people consistently doing the right things. We believe that we can achieve extraordinary business, personal, and professional success if we – as individuals and as a team – embrace the principle of "integration" that we advocate for our profession."
- from the Vitech Covenant as authored by our team
Vitech Corporation is on a mission to change the world through the advancement of systems engineering approaches, and we are looking for talented and energetic individuals to join our team. After more than two decades supporting the systems engineering community – including commercial and government organizations involved with some of the most complex and innovative programs around the globe – interest in our model-based solutions is stronger than ever. But it isn't easy to transform an industry! Our clients and prospects continue to struggle with legacy approaches, team attrition, misinformation, resource constraints, bureaucracy, and other barriers to evolution. To position our clients – and ultimately Vitech – for success, we must continue to produce state-of-the-art software.
Vitech is seeking a motivated Senior Software Engineer to expand our development team. This position provides the opportunity to develop and maintain functionality for high end commercial software products using modern tools, technologies, and techniques. With corporate support, software engineers work as a team alongside quality assurance engineers to iteratively produce high quality product releases.
Working at Vitech affords all team members the opportunity to contribute across the company – product definition, methodology, customer interaction, and beyond. This is an opportunity to escape bureaucratic environments focused on internal software to make a difference in an organization delivering mission critical tools that help change the world we live in.
This position is located at our Blacksburg, Virginia corporate office in the Virginia Tech Corporate Research Center. With the exception of any travel for professional development or corporate-level events, no travel will be required.
Specific Responsibilities
Our software development team is charged with ensuring that our CORE and GENESYS product lines meet the exacting standards necessary to properly serve our customer base. Our software is used to develop highly technical mission critical systems around the world – everything from military systems protecting troops to green systems leveraging alternative energy sources to medical equipment providing critical diagnostic information.
To thrive at Vitech, a Senior Software Engineer must:
Engage with product stakeholders and development team through requirements, design, implementation, and test on small to large projects.
Work within an agile development environment leveraging methods such as test-driven development and Scrum.
Develop estimates for work products.
Comprehend, leverage, and improve upon existing software systems.
Design and implement software using Microsoft Visual Studio, .NET 4, and C#.
Promote use of common software patterns and best practices.
Help mentor less experienced team members throughout the software lifecycle via code inspections and other peer reviews.
Actively participate in the plan-do-check-act cycle, recommending process and methodology improvements as part of a learning organization.
Maintain a willing and flexible attitude, assuming duties as required to contribute to team success.
Be a self-starter with the ability to multi-task and communicate technical issues efficiently to an enthusiastic, passionate team.
Position Qualifications
The successful Senior Software Engineer will demonstrate:
At least seven years of practical software development experience leveraging object-oriented techniques and fundamental software patterns and best practices;
At least five years of C#, Microsoft .NET, and Microsoft SQL Server experience;
Solid understanding of relational database design and transactional systems;
Strong verbal and written communication skills;
Excellent organizational skills and attention to detail;
A strong desire to work as part of a greater development team and larger organization to deliver needed capabilities to our clients; and
A passion for bringing quality products to market!
The following qualifications are not required but would position you for even greater success at Vitech:
A technical degree from an accredited college (computer science, engineering, or similar);
Prior experience with agile processes, test-driven development, and the scrum methodology;
Knowledge of .NET 4, VB.NET, WCF, WPF, and ASP.NET;
Knowledge of Microsoft Team Foundation Server and MSBuild;
Knowledge of DevExpress software components;
Knowledge of yFiles diagramming components; and
Familiarity with Service-oriented architectures.
About Vitech
For over two decades, Vitech has helped organizations raise their systems engineering proficiency through a tailored combination of training, services, and software. By engaging with Vitech, organizations around the globe increase their productivity, enhance agility, and reduce project risk.
Unlike siloed approaches and products that mask critical context and system interactions, Vitech's approach and its GENESYS™ and CORE™ software embrace the holistic aspects of systems engineering. These solutions enable teams to clearly capture and address systems concerns from problem identification through requirements, architecture, and test in an integrated model, managing the critical interrelationships to guarantee consistency and design integrity. The result is a team empowered to engineer with confidence, free to focus on creativity, innovation, and analysis to effectively deliver against stakeholder needs.
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I wanted to give Screamers: The Hunting some rope to prove itself. However, what has been delivered feels like no more than filler material destined for the Sci-Fi Channel (Im sorry, I refuse to call it the Syfy Channel). In fact, it is hard to work out why Screamers: The Hunting has been made. It revisits the original setting only to do precisely nothing with it other than to run the new group of characters through a minute variation on what has gone before. The best parts of the original were the long and eerie journey across the planet, the venture into the complex in the middle and the Dick-ian sense of paranoia in not knowing who among the party was a Screamer. Sheldon Wilson rarely captures any of that. There are some action scenes running around and shooting at survivors or Screamers, which are maintained at least at a competent level and with some okay effects although there is nothing here that stands out above the general level of this type of direct-to-dvd material. Aside from one scene where the party encounters a group of imprisoned kids, there is disappointingly little in the way of paranoia about who among the party is a Screamer this time. The script also feels like it has to stretch connection to the original by lamely having heroine Gina Holden discover that she is the daughter of Peter Wellers Colonel Hendrickson from the original.
One thing that Sheldon Wilson seems to be wanting to do is turn Screamers: The Hunting into more of a horror movie, where most of his other films sit. The Screamers seem construed more in terms of being horror movie creatures than they do androids with eyes that become black pools, their faces unfolding into a maw, spikes for some reason emerging out of their cheeks, and they producing miniature buzzsaws and claws out of their hands. There is certainly much more of a gore emphasis in this version of Screamers with they gutting people, slicing victims heads in half or punching right through chests and stomachs. Another annoyance is having the Screamer-possessed suddenly turn into cliched evil characters, taunting the heroine or coming out with campy lines like Its evolution, baby. The films twist ending [PLOT SPOILERS] with the heroine discovering she is pregnant with a Screamer baby is incredibly lame.
The cast have mostly been assembled from actors who spend their days earning wages on Canadian-shot US television series. Heroine Gina Holden, previously best known as Dale Arden in Sci-Fis Flash Gordon (2007-8), plays with a reasonable intelligence and conviction. The biggest name in the cast, Lance Henriksen, appears to have turned up for about two days worth of shooting and gives a solidly dependable performance as the creator of the Screamers.
Trailer here:-


text:
Masterclass: Denise Graveline on Graceful ways with Q & A
Some speakers love Q & A. Others dread it. No matter which group you are in, this session will share tips for how to plan for your question time, how to handle questions when you don't know the answer, and how to make sure your Q & A session enhances your presentation. Denise Graveline is a Washington, DC-based speaker coach who has coached nearly 200 TEDMED and TEDx speakers. Denise offers inspiration, ideas and information on her blog, The Eloquent Woman.
Start time:
Location: Mountain View Commons
Duration: 54 minutes
Channels: Main, Tech Speakers
public speaking,
mozilla tech speakers,
Views since archived: 104
- Hello, and welcome.
Welcome Mozilla Tech Speakers,
and welcome Mozilla staff,
today is March 9th, thank you for joining us
for the third presentation of the
Tech Speakers Master Class Series,
in the fifth week of the Winter 2017 Tech Speakers Cohort,
we're delighted you could make time for us today.
We're also delighted to have a special guest
with us today to present, Ms. Denise Graveline,
she'll be presenting Graceful Ways with Q & A.
Our Tech Speakers may remember Denise from Berlin,
she's served as a professional speaking coach,
for our Tech Speakers, over the last summer.
Today, as I mentioned, she'll be presenting
Graceful Ways with Q & A,
and Denise is a professional speaking consultant,
and TED Talk trainer,
she comes to us from the Washington, D.C. area,
she's also author of The Eloquent Woman blog.
Please, if you're Mozilla staff,
we'll be monitoring questions,
in the Tech Speakers IRC Channel,
additionally, we'll be monitoring questions
in the Telegram Channel for our Tech Speakers as well,
so please join me in welcoming Denise.
- Thanks Michael, and I have a question before we start
talking about questions, and that is,
does anyone have any questions for my answers?
That's something that a U.S. Secretary of State
said before a news conference a long time ago,
and it was little bit of a joke,
he was trying to get the reporters to laugh.
But I think he actually gave away a secret,
and that is that most speakers
would really love Q & A,
if they thought that people had questions
that fit their answers perfectly, right.
And it's where we don't have questions
that fit our answers perfectly,
that speakers get nervous about Q & A.
Now some speakers love Q & A,
I've worked with a lot of speakers,
and some of them say me,
I hate presenting, but I love Q & A.
And why is that?
I think that's because they don't,
they feel confined by the presentation,
they feel they have to memorize,
they feel they have to look and sound like an expert.
But they feel more like an expert during Q & A,
and it's true that Q & A is a great way
for you to establish yourself
and your expertise, with great credibility.
So I think that's why some speakers love it,
but others really worry that Q & A is not predictable.
So they worry they can embarrass themselves,
they may not know the answer to a question,
they may not look like an expert, right,
they may not feel like an expert.
So that's a big issue,
and it's a big issue early in your career as well,
you know, but it's,
I have to tell the people who are early in their careers,
there are people who are very senior,
who feel the same way for the rest of their lives.
I think you don't have to feel that way,
and a lot of it involves preparation for Q & A.
When you ask a question, or you answer a question,
you are actually giving a very short speech.
But most of us don't think about it that way, right,
and you should plan,
if you're in the audience asking questions,
you should plan your question.
If you're standing up
in front of the room answering questions,
you should be planning your answers as well,
and we'll talk about that today.
You also get to moderate the discussion in the room,
generally, if you're a single speaker,
you'll be moderating the questions,
you'll be choosing the people who ask the questions,
you'll be deciding how long your answers are.
So all of that involves planning as well.
And you know, Q & A is an opportunity
to make yourself look great,
you can look casual and relaxed,
you can look on point,
you can be very decisive sounding,
and you can be very expert in, you know,
expert like to the audience,
by looking knowledgeable, by looking insightful,
by sharing your perspective.
So I think there is a world of possibility for Q & A,
and today, I've got three things I really want to focus on,
for how to have Graceful Ways with Q & A,
and that's to plan your Q & A,
to predict the questions that you're going to get,
and I believe you can, very easily predict them
maybe not in the way you think.
And then to problem solve question and answer time,
both in advance and in real time,
because in fact, no matter how much planning you do,
there's is always going to be
a question you didn't anticipate.
So we'll talk about all of that.
So first, let's talk about planning,
and by planning Q & A, really what I mean is,
you need to start planning your presentation
by planning the question time first.
And this is something that most speakers do not do,
so I would say 99% of my clients,
make the presentation and then sit down and say,
what kind of questions am I going to get?
Or, if they anticipate the questions first, they say,
ah, I'm going to get a question about this,
so I'll put it in the presentation,
and that way, I won't get a question about this, right.
So they try to inoculate the presentation
against getting that question.
But in fact, I also have clients
who come to me and say, you know what,
I didn't get any questions,
the last time that I spoke.
Why is that?
And part of the reason you don't get questions is
that you included too much information in your presentation.
You didn't leave the audience anything to ask,
so you know, there's no presentation that really
can contain 100% of the knowledge on that topic.
No matter how much you try, right.
But you need to be able to leave some things
for the audience to ask.
So the first step is to say,
you know, what questions do I believe I'm going to
get from this particular audience.
If you know the audience, sometimes that's easy to guess,
sometimes people will tell you,
sometimes you have a tool that will let you solicit
questions in advance, and you should always use that.
You can also think about questions that you expect,
and leave that content out of your presentation.
Now I know that's a bit of challenge for some people,
and some people would say, that doesn't make sense to them,
and that's fine.
But I guarantee you, if you know that you're to get
a question about something,
and you leave it our of your presentation,
you will get that question, and guess what,
then you already know the answer.
So far from being in the position
of not having an answer ready,
you look great, you look smart,
because you've anticipated that you will get that question,
you've anticipated you will get that answer.
And then you can proceed to plan the Q & A,
in a way that makes sense to you.
Now a lot of speakers,
when they're planning their presentations,
just choose to leave out Q & A time entirely,
they take up the entire amount of time
that's stated on the program,
or if the organizer says, we're going to speak,
you're going to speak for an hour,
they take up 59 minutes and 32 seconds of the hour, right.
So there's really no time for questions.
And that's a tactic, so it's a tactic for a couple reasons,
there are speakers who believe that they must
get as much time as possible out of every presentation.
And they believe that time for you to ask a question,
is time they don't get to talk,
this is incorrect, but that's the feeling with some.
There's also, I see a couple of other trends,
one is, the TED Conference, I coach speakers for the
TEDMED Conference and for a lot of TEDx Conferences,
and as you probably know, for the last 25 or 30 years,
TED has simply had no Q & A,
there is not an opportunity for Q & A.
The only exception to that,
is when we have a speaker who is a celebrity,
typically, who is interviewed on stage by somebody
from the, from the show, right.
So that's the only questioning
that really happens at a TED Conference.
And there's a reason for that,
the people who created TED,
decided the Q & A was not something
that they wanted to include,
so they very decidedly left it out.
I see a lot of conferences now that do the same,
so they're going for shorter talks,
less Q & A, less interaction from the stage,
but as at the TED Conferences,
speakers are expected to mingle,
and connect in real, you know, in person,
off the stage, at breaks, or at meals,
or other parts of the event.
So it's possible to have that interaction, you know,
one to one, as opposed to one to 1,000, or 1,500.
But for some people,
they really would like to ask questions, right.
So when you have big ideas, like you do at TED Conferences,
they provoke a lot of thinking in the audience,
and people do want Q & A,
they're not going to be satisfied at a TED Conference.
I also see, you know,
I blog about women and public speaking, as Michael said,
and I see a lot of my clients in other,
particularly young women in tech,
in this industry in particular,
who omit Q & A, because they're afraid of getting
trolled or harassed during the question time.
And it's true that some people
take advantage of the open opportunity
to ask questions to bedevil the speaker, right.
This doesn't happen exclusively to women,
but it happens a lot to women,
and so as a protective measure,
many women are saying that's it,
I'm going to speak for all 60 minutes
of my 60 minute talk,
or all 20 minutes of my 20 minute talk.
And that's certainly a decision you can make for yourself,
if you feel at risk, and I've certainly had
clients who have been harassed during and after their talks,
I don't blame them one moment
for protecting themselves in such a way,
however, what I will say to you is,
you're losing an opportunity with Q & A.
To establish your credibility,
to figure out how to deal with that questioner
in a powerful way, and believe me,
the rest of the audience would, you know,
if you get a harassing or a trolling question,
the rest of the audience is going to be on your side,
not on that person's side.
So sometimes it's very powerful
for you to find a way to keep them under control in Q & A,
or make it clear that what they're doing is unacceptable.
And that's certainly your right as well as a speaker.
I often encourage people to take the time
to look for a code of conduct
of the conferences you're speaking at,
where that kind of behavior should not be allowed,
and if you are moderating at such a conference,
you should be announcing the code of conduct,
or someone who's introducing you,
should be announcing that code of conduct
before you begin speaking,
just to make those rules perfectly clear to the room.
So I would advocate for you
to think about planning your Q & A,
and including in your plan,
two or three answers that you can have in your back pocket,
for that interruption that's
going to cause you trouble or pain,
and to figure out how you,
sometimes you can do it in a funny way,
sometimes you can do it in a more forceful way.
But if you've rehearsed ahead of time, a few answers,
you may want to do this with a partner or a friend,
figure out some things that you can say,
that would be a counter to that person.
I had a colleague who worked in an academic department,
and for about the first five years of her post
on this particular faculty,
a male colleague would come, sit in the back of the room,
and ask the very first question all the time.
My first question to her was,
why do you keep calling on him?
Right, so you do have some control
in terms of whom you indicate can ask a question,
but every single time he would begin to berate her,
in front of all of her colleagues, for leaving things out.
And of course, you're not up here to be an encyclopedia,
you're here to curate a particular
experience as the speaker.
But in her case,
it would just cause her to blush very deeply.
And we worked on some things that she could say to him,
and it turned out that he really showed up
so routinely to her talks,
and I know some of you may have had this experience,
you have your own personal troll, who shows up.
So I gave her a line that actually comes
from President Ronald Reagan, which is,
and I don't often quote him but,
during the debates with Jimmy Carter,
Jimmy Carter would make a point,
and very effectively, Ronald Reagan would shake his head,
with a big smile and say, there you go again.
There you go again.
And it would get a big laugh.
And what are you doing there?
Let's break that down,
so everybody understands what I'm talking about.
First of all, you're being non-anxious,
which is the role of the speaker,
and I know those of you who are anxious speakers
are thinking, how can I possibly be non-anxious,
but you need to at least appear non-anxious.
And using humor is one way to do that.
When you say, there you go again,
it's an acknowledgement that Fred or Jim
is doing this repeatedly, without you having to say,
Fred, you're always doing that to me repeatedly, right.
So you don't have to be that way.
And it signals the audience,
it's a way of connecting with the audience to say,
hey everybody, I know what's going on here, and so do you.
And that's why the audience laughs,
most audiences want the speaker
to be in control of the room,
they don't want the troll in the back
to be in control of the room.
So the audience will generally be with you
for that kind of experience, it's a great way to handle it.
When you're planning your presentation and your Q & A,
you also may want to consider a couple of novel ways
of handling Q & A.
One of those, would be to begin with questions,
before you ever do your presentation.
I recommend this a lot for situations
where you are speaking to an audience,
and you're not sure about the knowledge level in the room.
So that would be an audience where you have
lots of novices, as well as people with deep expertise,
and for most expert speakers,
that's a really challenging audience.
You can't make it simple enough for the novices,
and you don't want to bore the people
who have the same level of knowledge as you.
So the easiest way to solve that,
is to start with questions,
and I generally will say,
I'm going to start with about five minutes of questions,
so I'll take a few questions now,
if I can answer them easily, or quickly,
I'll do that right away,
if I can't answer them quickly,
I want you to come back and ask me at the,
again, at the end of the presentation.
And after about five minutes of questions,
you wrap up that Q & A,
and go into your presentation.
Now what does that do for you as a speaker?
It gives you a clue about who's in the room,
it gives you a sense of what you may need to add
to your presentation on the fly.
And then it releases some tension from the audience,
so if the audience is anxious,
about wanting to ask a particular question,
as many audience members are.
Many people come to your presentation
with questions in hand, that they want to ask,
it let's them do that, so it satisfies them.
You can also use this tactic really effectively,
if you think you're speaking to an audience that is angry,
for some reason, whatever reason that would be,
not necessarily at you, but about the topic.
So if it's a topic that people have strong feelings about,
sometimes you can let that emotion out at the beginning
by having three to five minutes of questions or comments.
And the launch into your presentation, right.
So you can think about doing that.
You also can consider planning a program
that's entirely Q & A,
I thought about that for this,
but I didn't think it would work as well.
And I've done many talks where,
if you are solid in your expertise,
and you know your topic very well,
sometimes it's great for the audience to be in charge of
which way the presentation will go.
You have to be ready to answer questions of all types,
in that presentation,
so it takes, you know, it takes less preparation for you,
in one sense, and in another sense,
it's all the preparation you've had in your entire career,
that comes out in a session like that.
Audiences really love all Q & A programs,
they don't get them enough,
so it's really an opportunity where
people come in and feel, wow, I really have a chance
to get my question answered,
and, you know, we're not going to be limited
to three minutes of questions at the end,
we have the entire hour for questions.
So that's actually a really effective way
to get audiences on your side.
So I think in all those ways,
you can plan for a traditional Q & A,
you can leave questions out that you anticipate happening,
to make sure that you get questions,
and you can also manage your questions,
you can plan an entire session of questions,
or you can start with questions.
So I think, I would encourage everyone to be
a little more creative with how you use questions
in your presentations and how you think about them.
And I want to talk a little bit about predicting questions,
because I really think you can do this,
and I think there are three kinds of questions,
that you can think about in advance.
And those are the questions you want,
the questions, because you all, you know you have questions,
you wish you would get, right.
Then there are the questions you expect,
and then everyone's favorite, the questions you fear,
or that you're anticipating with dread.
And I have a secret to tell you,
in all the time I've been coaching speakers,
which is about 30 years,
most people never get the questions they fear.
But they spend an enormous amount of time
thinking about then in advance.
And the downside is, they spend a lot less time
thinking about the questions they want,
or the questions they expect,
and then when they get the question that they want,
they don't know how to answer it,
or they don't have something ready.
And so they don't sound prepared,
but if it's a question you really want,
you want to be able to pounce on that question
and give a really great, really strong answer,
so I would encourage you to think about the nice questions,
the questions you want first.
And think about the questions that you're afraid of,
but don't let them overtake you,
in terms of creating anxiety before your presentation.
I think a lot of people overthink
that part of the presentation,
we're all really good at the
critical part of critical thinking.
So don't be too critical,
don't be too questioning of your questions,
and I think that will make a difference.
You know, I mentioned earlier,
your presentation really should not include
the questions you expect,
or answers to the questions you expect.
Some people also get themselves into an anxiety situation,
because they anticipate no questions,
and I've had this discussion back and forth
with readers of my blog, who will say,
what if I don't get any questions?
And the way I would normally answer that would be
to talk about planning and preparing ahead of time.
So I've done posts about that,
and then I'll get mail that says, no, really,
what if I don't get any questions?
So there are some people who spend
a lot of time anticipating everything that might go wrong,
and that's useful up to a point,
but if you don't get any questions, you know,
first of all, if you haven't planned your presentation
to leave some things out,
and you don't get any actual questions,
the crowd is just quiet.
The first thing you need to do is wait,
right, because just as it's tough for speakers to get up
and speak here at a lectern,
it's difficult for people to get up and say,
I have a question.
So you need to give them a little bit of time,
and if you wait and there is still no questions,
invite some questions with something specific.
So say, for example,
I'm wondering how many of you really take the time
to think about leaving out particular information
in your presentations, can I have a show of hands?
So you might want to take a poll of the room.
That might be an easier way for people
to take part in the conversation.
Or you may want to ask a more specific question
and get things going.
And if in fact, there really are no questions,
after you've done all of those things,
say, thank you so much, I'm going to be hanging around
in the hallway after the talk,
so if anyone wants to come see me,
please feel free to ask your question privately.
Please know, that there are a lot of people
who will never get up to ask you a question, right.
So 100% of your audience
is not going to raise their hands,
at any point in time.
There are a lot of people who are too introverted
to ask a question in front of others,
but they will come see you afterwards.
So it's not a fault,
but I would say you should aim to have questions,
you should hope to have questions,
and you should plan to have questions,
and that really makes a difference.
But I do think you can take
anticipating the questions too far,
I have a lot of clients who refer to practicing
their presentations, and they practice Q & A,
with colleagues, and they say,
we're going to have a murder board.
And I said, that's great, very pleasant, you know,
that's, that tells me you have the right attitude
about Q & A, not really.
So you want to think about it as a time when
you can be relaxed, be open to the question,
and show what you know,
and not necessarily spend all your time
anticipating a negative experience with your questions.
So let me talk now about problem solving,
because I think that's really the biggest part of Q & A,
for speakers, whether you're problem solving in advance,
and we've talked about a few ways to do that.
Or you're problem solving on the fly,
which is much more common for speakers.
I think one of the biggest problems for most speakers,
is that they fear or they worry,
that they have to be the expert on their topic.
So they have to be 100% knowledgeable
about 100% of the facts in the field,
and that's just not the case.
So we want you to be not the expert,
but we expect you to be an expert, right,
so I hope that takes some pressure off of you.
You know, you're sharing your own perspective,
which is unique, that's enough for most presentations.
We're not actually expecting you to be the encyclopedia.
I mentioned earlier that if you can develop a non-anxious
feeling within yourself, about questions, that's the best.
Because I think, too often,
the person receiving the questions,
ends up reacting to the content of the question,
or the emotion of the question.
And that's just really difficult,
your goal should be not to react to the question,
but to respond to the question, two different things.
In my world,
reacting to the question has a lot more emotion.
Responding to the question doesn't have much emotion at all.
So be a little more neutral
in the way that you handle the question,
and the way you think about the question.
You may hate the question, right,
you may despise the question,
or maybe the question you fear the most.
But the way you handle the answer
should be to simply respond to the question,
and not to make the question bigger or smaller
than what the person asks, okay.
When you're moderating the room for questions,
I also want to make a plea to everybody,
to think about gender and diversity
in your calling on audience members.
There are reams of stories about women being ignored,
when they have their hands up
to ask questions in audiences.
Cheryl Sandberg, the CEO of Facebook,
tells a story about this in one of her talks,
where a young woman came up to her after the talk,
and said, you know, I had my hand up the whole time,
and then you said, she said to Cheryl Sandberg,
and then you said, I'm only going to take one more question,
and you called on a guy, and then you called on another guy,
but I had already put my hand down.
And so that just woke her up to, you know,
I have to pay attention to
who I'm calling on in the audience.
So I think a great, there's a simple way to do this,
you can announce it, if you want to,
that would be a great thing for the people in your audience,
you can say, I'm going to call on a guy and a gal,
and a guy and a gal,
or a gal and guy, and a gal and a guy.
Or you don't have to say anything at all,
but just do it, right,
just make sure that you're being inclusive
when you're calling on different people.
And do call on people from all the way around the room,
one of the common complaints I hear from audiences,
is that the speaker only dealt with the people
in front of her or him.
So make sure you're looking at that person in the back row,
or on the side of the room as well.
Let's talk about some other kinds of problem solving,
so sometimes, you get a question, and it's very cryptic,
and it's not really clear where the speaker
of the question is going.
So it's totally fair for the speaker then,
to ask some questions of your own, right.
Tell me what you mean by that?
Tell me a little bit more about that question,
help me understand what it is you're really
trying to get at here.
Why to ask it in just that way?
And if you lead these open ended questions
back to the questioner, you're starting a conversation,
which is a great way to connect with an audience.
But you're also learning about what they really meant,
rather than jumping to a conclusion.
So it's really important as the speaker,
not to make too many assumptions
about the question you're getting, okay.
Again, if you have a non-anxious,
nonreactive stance to any question,
you should be welcoming of all questions,
and not feeling like you know what
the question is really about.
There's a wonderful new book out, by Frank Sesno,
who's a former CNN reporter,
and it's called Ask More.
And what I like about is,
he describes, he spent a lifetime
asking people questions for a living,
so he spends different chapters talking about
different types of questions.
And I really recommend it to people
who are going to be doing a lot of Q & A sessions,
because, I didn't personally realize or think about,
how many types of questions there are.
And some of these, he gives you,
you can use them in real life,
you can use them in personal relationships,
but I read the book with the filter of
looking what speakers can learn.
And I think it's useful,
because it just helps you understand,
there are some questions that are diagnostic,
there are some that are confrontational,
and they have different qualities to them.
So you can actually get good at
recognizing types of questions,
and then figuring out how you should answer them.
And he has a wonderful section in the back of the book
that actually takes each type of question,
and gives you examples of what they sound like,
so that you can recognize them.
No matter what type of question you're talking about,
confrontational, empathetic, diagnostic,
any of those things,
there actually is a formula for answering questions,
it's the simplest formula you will ever learn
in your whole career, guaranteed.
Here's the formula, it's three parts,
step one is to pause,
step two is to answer the question,
step three is to stop.
Step three is the hardest step, for any speaker,
and you know, often what happens,
and I think everybody has seen this
in presentations they've gone to,
you get a question, often the first question,
and the speaker is off to the races,
and talks about, you know, five,
10 minutes worth of answer,
when really all the person wanted was
maybe a yes or a no, right.
So you have to think about stopping,
and not making you answer a complete lecture
on whatever the person has asked.
This is also a really fantastic formula
if you're ever in a media interview,
and certainly if you're testifying before Congress
or the Legislature, it's really good,
pause, answer, stop,
don't go too far with that answer.
And think about, it's worth practicing,
because I think it's actually difficult to do in real time.
Another thing for you to think about problem solving,
and this is also good if you have questions
that you're not, where you think someone's
setting up a confrontation with you.
Try to remember, is this an actual question,
should there be a question mark at the end of it?
Or is it just a statement?
So, I'm sure none of you has ever
been to a presentation, I'm joking here,
where people got up, and in their questions,
never asked a question, but wanted to show you that
they know everything about the topic.
So that, "show what you know"
questioner, is lurking in every audience.
And this is group psychology, so I'm not making this up,
there's at least one person in every group,
who's going to say,
"I know something about that, and let me share."
And it may or may not be germane
to your topic, as the presenter, right,
it might be to one side of your point,
and it might be, have no relation to your point,
or your presentation.
And so what do you do with a question like that?
Most speakers get really annoyed,
and then they start having a debate with the person
who is trying to compete with them
for expertise acknowledgement.
Better would be, simply to let them have their say,
because they're going to have it anyhow,
and you can't, you really can't tell
who that person will be, unless you know them.
And a better way for you to handle it would be,
to listen to them, and acknowledge and thank them,
and say, thank you, that's a very useful perspective,
next question, (laughs), right.
So sometimes, if the person's going on quite a bit,
and they're giving us a small lecture in lieu of a question,
you can stop them, and use the kind of tactic
that you hear on talk radio,
which is when the host says,
is there a question? Do you have a question?
Right, so it's a question to ask your questioner,
to call, you know, in effect, call the question,
and get them to ask a question.
And sometimes, they will then have a question,
and other times, they'll simply say no,
I just wanted to make that point.
And you say, well, thank you so much for sharing that,
next question, right.
Does anyone have a question,
to indicate that what you're looking for are questions.
So when you're moderating a group,
that's another good tool to have in your back pocket.
The other thing I'll say,
and this goes back to people who decide to
exclude Q & A from their presentations
for whatever reason,
often times I work with people who eventually tell me
that they feel that the questions are like a threat to them,
or they feel that any question is a threat to them.
And I think it's so useful if you can avoid
thinking of questions that way,
you know, not all questions are a threat.
Sometimes, you know, let's think about,
what the reasons are people ask questions,
they just don't know.
They may have no knowledge in your area,
and they're going to ask a question
that really doesn't make a lot of sense.
They may have a lot of knowledge in your area,
and they just want to share it, right,
or they want to disagree with you,
and they're entitled to do that.
You don't have to agree with your questioner,
you know, so the point of questions is
not to wrestle the speaker to the ground
and make you cry for help.
You know, your questioner is allowed to have an opinion,
and you're allowed to have your opinion as well.
The last kind of problem solving I want to talk about,
is the one that really bedevils speakers,
I think, the most, and that's,
getting a question to which the only correct answer is,
I don't know, right.
Many, many speakers fear this question,
even if it's their business not to know
the answer to that question, they fear that question.
To be honest, I don't know why "I don't know"
is such a problem, really.
Because we can't know everything, right,
so hopefully we all understand that.
So I've come up with some ways
for you to think about saying, I don't know,
because you're going to have to, at some point,
say "I don't know" in relation to a question.
So you want to think about a two-part construction,
take a novel way, and I'll give you a couple in a minute,
a novel way to say "I don't know"
in a way that's funny, or interesting,
or that helps you make a point,
and bridge it into why you don't know.
So don't just say, I don't know,
explain why you don't know,
because that context may be useful.
So some of the ways that I like to say "I don't know"
and I have six or eight of them,
my very favorite is, I wish I knew that.
I wish I knew that, right.
And it needs to be genuine, right,
so if someone says, what's the secret to buying
a winning lottery ticket?
You know you wish you knew that, don't you,
right, so say it.
Or you could say, you could make it more plaintive,
and say, you know, if only I knew that.
Or if you want to be funny,
and it's a really good idea, right,
think of some elusive solution in tech,
that nobody has come up with yet.
You can say, "if I knew that, I'd be a billionaire", right.
And you know, you need to mean it,
it needs to suit the topic.
You also can say, who knows?
You know, I'm not sure anybody
knows the answer to that question.
In technology, and science and engineering,
sometimes it's appropriate for you to use this as a lesson,
and say, you know,
that's just one of the many things we don't know about x,
whatever your topic is.
And then tell us, what are some of the things we don't know
about the topic you have, just so that people understand,
that you're not being a know it all, standing up here.
You could do a very simple,
"I don't know, and here's why I don't know."
Or, "wouldn't it be nice to know that?"
But I'm not sure we're ever going to know that,
and explain again, if you're going to say,
I'm not sure we're ever going to know something,
be sure you explain why you think that is,
because not everyone in audience may know.
And I love to use a solution that Gloria Steinem uses
when she speaks to audiences,
because it's the perfect kind of crowdsourcing
for speakers to do.
Instead of being the expert, and answering a question,
and very often she's getting questions from people
about very specific personal experiences
that they've had, she'll say,
"I don't know, but maybe someone else here does."
Who has an answer for this?
And what she has written is that,
she looks at Q & A as a problem-solving by the group.
So it's perfectly fair game for you, as the expert,
not to be the expert, and to say, "you know,
we have a lot talented people in this room,
I'm curious as to what they would say,
an answer to this question that she has just posed."
That's a really graceful way for you to moderate the room,
it takes the pressure off you as the expert in question,
and it lets you bring other people into the conversation.
I think the last problem-solving, again,
is one where you have to prepare yourself mentally,
there are an awful lot of people I know
who are presenting as junior professionals
in front of very senior people.
And they say, "but they all know more than me,
I can't give this talk, I can't do Q & A,
because they all know more than me,
and they're going to ask me really hard questions,
I don't know the answers to."
And I think, the way to think about it is,
again, no one has your perspective, right,
so your perspective is valid.
And you don't have, you're not trying to match wits
with the audience,
you're trying to share your unique perspective.
And if someone doesn't have that perspective,
that's okay, you have to be ready to deal with that.
So those are, you know, again,
planning, predicting your questions, and problem solving,
whether you do it in advance or on the fly.
That's my formula for Q & A.
And now, I'd love to hear some questions,
whether I have answers or not.
[Michael]- Well thank you very much, Denise.
First, I'd like to ask the room
if we have any questions inside the commons.
Okay, we'll take it to the Etherpad.
One question you were just addressing, came in,
"is it good to pass the question to the audience,
if I do not know the answer?"
I think you addressed this quite well,
but building upon that,
are there any special considerations,
if you were to pass the audience back to the question,
or excuse me, pass the question back to the audience?
[Denise]- I think you just have to assume that,
maybe no one in the audience knows either, right.
And then it's an opportunity to say, okay,
so it's clear that all these bright minds
don't know the answer to this,
there's a challenge for all of us to address going forward.
Right, and then, next question, right,
you can always call for the next question.
But I think it also is a generous thing
for a speaker to do, to include the audience,
because you never know who's sitting in your audience,
most of the time.
[Michael]- Great, thank you.
Another question that we had come in,
"how do you like to measure audience satisfaction,
when you're answering a question from an attendee,
in terms of whether or not it was properly addressed?"
[Denise] - Right, so sometimes,
and I certainly had this experience myself as a speaker,
you answer the question with the wrong answer,
and it's not wrong because it's not factual,
it's not the question they were asking,
you misunderstood the question, right.
So you may answer a question,
and the person will come back and say,
"no, what I really meant was this."
That's an invitation for you to pause,
and ask some more questions
before you jump in and answer again, right.
So that's a signal that, guess what,
you didn't quite get it right on the first try,
work with me, the audience member.
It may be that there is no answer to their question,
that may be frustrating to them, right.
It's hard to control for audience satisfaction, right,
there's no way to do that.
But I think if you're honest,
and you give them a process where they feel
as if they've been heard,
your satisfaction and your rating as a speaker
are going to go up.
[Michael] - Absolutely.
Thank you.
- Hi.
- Hi.
[Potch]- Something I've always had trouble with
when giving presentations is,
gauging whether I spoke over the audience's head,
or way under their feet,
making sure that they understood, you know, things.
Is there a, do you feel,
or do you know how to let the Q & A,
like how to almost influence a Q & A session
to give you an impression of whether you met
the sort of knowledge of the room,
or enhanced the knowledge of the room,
or if they all glazed over, kind of stuff.
[Denise] - Right, well you know,
some of them won't want to tell you, right...
Among other things, one solution for,
if you know it's that kind of room in advance,
I would start with some Q & A, even a little bit,
even a little bit, because the people who have
urgent questions will want to get them out early, right.
So that's where you can find the super expert,
and the novice, right.
And you'll find people who'll put their hand up and say,
"well, I don't know as much as he does,
but I just really want to know
how you get started doing this, right."
Then you know you have some novices,
and then you're going to bifurcate your answers,
or your presentation points throughout the presentation.
If you haven't done Q & A in advance,
and you're really looking for some feedback,
you might start the Q & A by saying,
now, I've given this talk in this way,
I've been aiming for people who do this,
but if you're more junior or more senior,
and you want to have a more in depth
or more basic discussion, now's the time,
let me have your questions, right.
So don't be afraid to kind of
be the impresario of the Q & A,
and say, "I've spoken about this,
but you may think this, or you may think this,
I'm happy to take all levels of questions."
I think that's a really thoughtful thing to do.
[Potch] Thank you.
- Hi.
- Hi.
- You have said a few times about starting with questions,
[Denise] - Mm hmm.
[Attendee] - In the beginning,
so when you start with questions,
and you don't get the participation
that you were wanting, how do you move from there?
[Denise]- All you have to do,
so I use it for very specific,
I don't do it all the time.
I use it for very, very specific situations,
often when I don't know who's in the audience,
when I know very little about the audience,
or, if I'm talking about a topic,
you know, I'm sometimes asked to come
talk about social media,
and many times, with a large group,
it's impossible for the organizers to tell me
the level of expertise.
And I find with a topic like that,
you get a lot of novices,
and you get a lot of people with a lot of expertise.
And so it's very difficult to figure out
how to plan a talk for those two audiences,
so that's when I would use, open with questions,
but if you get no questions,
whether it's at the beginning or at the end,
you want to wait, right.
And then you can say, okay, great,
I'll get started with my presentation,
and perhaps some more questions will occur to you.
Let me begin.
Alright, so you're almost introducing yourself,
and letting yourself go into the presentation,
that's really all you have to do.
If there are no questions at the beginning,
that's not a problem, people will,
questions will occur to people during you talk,
I guarantee it.
You know there are really a couple kinds
of audience members,
some come with a list of questions
that they want to ask right away,
and some people want to hear what you have to say,
and then formulate their question, or their reaction,
to what you want to say.
- And just very specific, for a question,
when you want to, you know,
you want to start your presentation,
with a question to engage the audience.
You know, in particular.
- You mean ask them questions?
- Yes.
- Yeah, okay.
- So and, so is that the same approach,
to just leave it aside and move to your presentation.
[Denise] - Yes, it's very common, it's almost too common
for people to say, let me take a poll, right.
Let me ask for everybody, for a show of hands.
But it's okay, audiences are used to that, right,
so we've conditioned audiences that
there may be some forms of limited, you know, participation.
And so it's entirely possible for you to ask first,
ask for some questions, ask some questions of the audience,
if no one responds, you can make a joke.
You know, have a joke ready, to say,
obviously, you're all hiding your opinions from me,
and that's okay, let me begin my talk, right.
So as long as you're comfortable with it,
we'll be comfortable with it, right,
even if it seems like it should be awkward,
you get to be the gracious host, and say,
great, no questions, let me go ahead and start.
[Havi]- I've got one from the Etherpad,
so Srushtika would like know
how to deal with questioners whose
sole purpose is to criticize the technology
that you are presenting about?
So what if the questioner does not
want to buy the answer that you can provide?
Even it it's correct, and makes sense?
[Denise] - Right, that's okay, right,
they're entitled to their opinion,
you know, you don't have to--
Q & A is not something you can win, right.
It's not a competition,
even if your questioner is treating it like a competition,
you don't have to play, right.
So it's entirely possible for you to answer
the question and if they say,
I still don't like your product,
say, thank you so much for your feedback,
next question, right.
Move on to another question,
you don't have to continue
to wrestle with that person, right.
And frankly, the rest of your audience
will thank you if you don't.
So, you know, don't,
I see a lot of speakers who somehow think,
oh, I have to amend my position,
or I have to change what I'm saying,
because they're upset with me,
but no, you don't, right,
and often you can't.
[Havi]- So another one from the Etherpad,
this one's from Gloria, who asks,
what do we do if we pass on a question to the audience,
and someone gives an answer that is incorrect,
or based in a misconception?
[Denise]- That happens to me all the time,
I just want you to know.
Because there is a lot of mythology
about what's good to do as a public speaker,
and so, one of the things that's useful to do,
that I myself don't always do,
is try not to let your face give away what you're thinking,
right, during that time,
and the best way to do that is to smile, right.
A smile is great, it's very neutral, it's very neutral,
you're listening, you're listening,
and then you say something like this,
thank you so much Fred, for sharing your perspective,
I have to disagree, in my experience,
speakers should do this, da, da, da, da, da, da.
Next question, right.
So don't be afraid to move it on.
Don't be afraid to disagree,
this is a, it's not consensus that you're trying to build,
it's conversation you're trying to have.
So Fred, whoever Fred is, can have his perspective,
and you can have yours, and by the way,
you have the microphone, right.
So, take it from there.
[Michael]- Daniele asks,
"what do you think of incorporating
an asking questions slide at the end of your presentation,
with a few examples?"
So I'm not a fan of,
slides that say things like questions,
or here are questions, or it's time for questions,
or anything like that.
I think it's fine just for you to say,
and now I'm ready to take your questions.
I don't know that any audience would use
questions that were suggested by the speaker,
I'm not sure I would either, right.
People really want to be able to ask their own questions,
whatever those may be.
So I'm not sure that, that would be as successful.
Sometimes speakers have actually said to me,
I know what I'll do, I'll plant three friends of mine
in the audience and get them to ask really
thoughtful questions that I want to answer.
And here's the problem with that,
we can tell, right.
So try not to fake it, right, try not to fake it.
It's much more electric and interesting, and connecting,
to let people ask the real questions that they have.
[Michael]- Great advice, thank you very much.
Do we have any other questions inside the room?
[Havi]- I've got one. One more from the Etherpad,
from Manel, and she wants to know,
this is a little bit like a nuance of an earlier question,
but let's go for it.
How to you know if you answered well to a question,
when you feel like the person
isn't satisfied with your answer?
Where to take it from there?
[Denise]- So you mean they're kind of fidgeting,
or looking at you funny, or they're giving you
some kind of physical cue that they're not happy,
as opposed to just arguing with you?
[Havi]- Sounds good.
- Yeah, okay.
[Denise] - Okay.
- So, if you sense some discomfort,
be aware that your perception of what's happening
in the mind of that person may just be your perception.
Right, so again, I would say,
never assume that you know what people are thinking,
until they tell you, right.
That would be step one.
So you could say, does that answer your question?
That's a nice, neutral thing to say.
You finish answering, right, pause, answer, stop,
and then say, did that answer your question?
And they will say, "actually, no it didn't,
I really wish you'd talk about such and so, right.
Or I disagree completely with your approach to x."
And say, "thank you, that's really useful feedback for me.
You know, that's my opinion, and I'm sticking with it,
and it's good to know that you disagree.
Next question, right."
So you can acknowledge, without agreeing,
and you can thank people for contributing to the discussion,
you're not thanking them
because you agree with their opinion,
you're just thanking them for participating.
And what are doing when you do that?
You're giving a signal to the rest of the audience
that it's okay to ask a contrary question,
and that you're going to
handle them politely and professionally,
as opposed to getting in a fist fight with them, right.
[Michael]- Could you give us a couple of quick examples
of how to interject to regain control of a conversation?
If somebody is perhaps speaking a little too long?
[Denise]- So every speaker and every moderator,
I also write a blog about moderating panels,
at ModeratingPanels.com,
and that's the, you know, the devil in the details
for the panel moderator, among others,
is the longwinded off-topic question that doesn't end.
Or it seems like it, right.
And so again, I refer you to,
I think it's a wonderful practice
for people who are handling questions,
to listen to journalists who are good at asking questions,
and listen to moderators,
so you might watch Meet the Press, or Face the Nation,
where they're moderating a panel of journalists,
sometimes, to see how they do it.
Or, if you prefer, talk radio,
because talk radio hosts have been doing this for decades.
And so on talk radio, you'll often hear a radio host say,
"do you have a question, in the middle of a long answer,
that's really kind of a sermon on the topic.
Is there a question?
Do you have a question?"
To get them to formulate a question.
If they're just making a long observation,
you can say, "thank you so much for sharing that,
I want to make sure we have time for other people,
who have questions," right,
so that other people will ask questions, right.
So you can suggest to the audience,
what you would like them to do.
On BBC Woman's Hour, which is a podcast I listen to a lot,
it's a great, great show,
one of the hosts, Jane Garvey,
was just interviewing a politician, a member of Parliament,
who, I think, thought her question was
an invitation to give a speech,
like a really long one.
And so, she sort of let him go on for a bit,
and she then politely jumped in,
because she knew his name, she said his name, she said,
you know, "Mr. Jones," and he said,
"well, I'm not finished."
And she said, "won't you then?"
[Denise] Right, so that's a clever way to get it in there,
you know, the thing is that,
the rest of the audience, keep in mind that,
the rest of the audience,
who is not giving you that long-winded question,
also would like this person to wrap it up,
so they have a chance to ask.
So keep in mind the entire room
when you're handling people like this, right.
And you can say, "can you wrap it up,
can you get to the questions?,
because I know we have a lot of people waiting,"
and you look at the room,
and you'll see a lot of people doing this, right,
in acknowledgement.
[Michael] - It looks like we have one final question,
coming in from IRC, Alex asks,
what's your favorite first question
for when you open with a five minute Q & A session?
[Denise]- What's my favorite first question?
Well it really depends on the topic,
but I actually love getting someone
who asks a question that I can answer quickly,
in that situation.
Because people do come with different kinds of things,
there is the long-winded question, of course,
but some people really just have a quick,
short question, they just want a quick, short answer to.
It's a wonderful way to kick that off,
it's harder, I think,
if you start with a question that's really complicated,
that you can't answer in real time,
and you have to put the person off.
But you can, in that situation,
say, I'm going to, that's such a good question,
I need to leave that until later,
because it's a big part of my presentation, right.
So, and then go to it.
[Michael]- Well, it looks like that's all of our questions for today,
Denise, I thank you very much for making time
to come and speak with us here at Mountain View.
[Denise]- My pleasure.
- Absolutely.
- Thanks everyone.
("Surrender" by Cheap Trick)
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