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So much can go wrong when interacting with customers. See famous examples like the recent raise of an anti-aids drug by 5000% by Martin Shkreli and his rude attitude towards the customers and press? Or how badly Firestone dealt with its possible deadly tire failures in 2000?
Especially when customers show their dissatisfaction by complaining about your product or service you are faced with a big challenge. Depending on your overall reaction the customers sentiment can go in two directions: You again have a satisfied customer who maybe even repurchases your product or a customer that is even more dissatisfied, tells his friends how bad your service is or cancels his subscription.
As worn out as this sentence sounds it is still true that a complaint always comes with a chance to change your customer´s attitude and perception towards your company, depending on your reaction on the voiced complaint. In this article we will have a look at the different angels and dimensions that the complaint process has and try to use empirical research studies as our basis to discover patterns and mechanisms that will make your complaint process exactly how your customers want it.
According to Davidow (2000) there are six different dimensions of organizational responses to customer complaints:
- Timeliness – The perceived speed with which a company responds to or handles a complaint by its customer
- Facilitation – The policies, procedures and structure that a company has in place to support customer complaints and questions.
- Redress – The benefits or outcome that a customer receives from the company in response to the complaint.
- Apology – An acknowledgement by the organization of the customers dissatisfaction.
- Credibility – The organization's willingness to present an explanation or account for the problem.
- Attentiveness – The interpersonal communication and interaction between the organizational representative and the customer.
Additionally justice/fairness was identified as a seventh dimension but excluded from the research because of the lack of a proper data analysis. Customers perceive this dimension only after the complaint has been handled by a company. Since fairness is a subjective feeling, perceived different by every person it is hard to measure and even harder to quantify. Research has shown though, that the perceived fairness is a big part of customer satisfaction or dissatisfaction. Therefore always keep this dimensions in mind.
In the following article we will look at the six identified dimension with focus on three end goals that were identified as general goals for all companies:
- Customer satisfaction
- The customer to talk about a company (we will call this goal word-of-mouth intensity and word-of-mouth valence)
- The customers likeliness to repurchase from a company in the future.
Timeliness – are you sure you should reply to a complaint as fast as possible?
You might think this one is quite obvious, people do not like to wait. They are impatient, even angry with the company and that's why they want answers fast. But the intuitive answer "as fast as possible" is not so clear and is only valid if other dimensions like redress are included for our end goals: customer satisfaction, word-of-mouth (wom) and repurchase intentions.
Research has gone in many different directions on this topic, but one can clearly see that timeliness depends on your product. If a customer is making a complaint for a hotel or restaurant stay, they want fast answers if on the other hand someone is filing a complaint for a complex financial product they expect more time for the response since it takes some time to make yourself familiar with the problem and give a correct response (Gurney 1990). Additionally the response speed does not have any effect on customer satisfaction and our other two goals when a monetary compensation was awarded at the end.
The fastest response is not always the best response
Gilly and Gelb (1982) found out that when a financial loss was involved, satisfaction with the company was not significantly related to the length of time required to resolve the complaint. Only when the complaint issue was non-monetary the response speed was a significant factor. These findings are attributed to different customer expectations: When the customer expects a financial compensation, this is their goal, whereas for a non-monetary complaint the customer simply expects the company to listen and to apologize to the customer. When money is involved, the customer wants to be reimbursed—that takes precedence over a speedy response.
In conclusion we note that the fastest response is not always the best response but rather there are two scenarios:
- Response speed is more important in non-financial loss-related complaints. Money talks, if a financial compensation is involved the response time is not as important as with a non-monetary compensation through an apology
- Acceptable response time is context and mode specific. Depending on the product the customer wants an answer right away (for example at a restaurant) whereas in other situation the customer expects a slight delay in the answer (complaints made by email) and might perceive an immediate answer as a sign that the company did not look into the problem thoroughly which might leave the customer even more frustrated (for example with complaints for complex financial products).
Facilitation – How easy does a company make it for a customer to file and resolve a complaint?
Facilitation is the one dimension that can be prepared for before the actual complaint happens. It is also one of the most important aspects of a company's reaction to a complaint. Great care should be taken to allow customers hassle-free complaint resolution because an easy complaint process has two effects on our company's goals:
It has a significant impact on reducing negative word of mouth. It does not impact positive world of mouth (buzz) but reduces customers who complain about your company or service to their friends and colleagues.
Facilitation also has a significant impact on the repurchase likelihood of your customers. Thinking about it this seems logical. When a company makes sure that it`s customers are aware of the willingness of the organization to handle complaints and the employees have the authority to resolve complains quickly, customers are more satisfied with the complaint process and overall image of the company. Consequently they are more willing to give business to the company in the future.
Redress – is it really just about the monetary compensation for the complaint?
Even a full re-compensation does not make the customer satisfied if other dimensions were not being recognized
The short answer is: YES!
Research shows that redress has a positive effect on all three goals we defined for a company's success. Generally speaking, the customer expects the company to re-compensate him to the point where he was before the claim, but even partial redress is better than no re-compensation.
Redress has a positive effect on all our goals for monetary or non-monetary losses. As an example Godwinn and Ross (1992) found out that even for a service delay (no monetary loss) a 10% discount on the next purchase had a strong positive effect on both satisfaction and perceived fairness of the customer.
So do you need to sell all company assets in order to re-compensate your customers everytime they file a complaint? No, of course there are different types of redress options that in some cases might even positively impact future purchases (like a coupon on the customers next order) or on word-of-mouth (coupon to give to a friend). Also the way how the redress was given to the customer can affect our three goals. In a study by Blodgett, Hill, and Tax (1997) customers who bought tennis shoes that wore out to quickly were given different re-compensations (full, 50% and 15%). Depending on the way the redress was given, paired with a sincere apology or in a rude manner the post complaint behavior was very different:
When the re-compensation was given in a rude manner without any apologies, negative word-of-mouth by the customer was very likely. They also proved that the attractiveness of the re-compensation of all three sizes (full, 50% and 15%) only mattered when paired with a high attentiveness through a sincere apology by the company to show that the customer was valued and cared about.
Overall research shows that customers expect not be worse off after the complaint process than before. Companies tend to think of redress solely in monetary re-compensations but overall the customers have different expectations that do not only need to be of monetary value. Remember that redress is not always the first thing on a customer's mind but rather the complaint process itself. Additionally the manner in which a redress is given plays an important role.
Apology – is it so hard to say sorry?
As seen in the previous dimension apology is a big part of your complaint compensation and can partially be seen as a physiological re-compensation. But an apology mixed with the other dimensions we are discussing can have mixed effects that are not so obvious at first sight. As said, customers only acknowledge redress with a sincere apology. But an apology alone does not seem to have any positive effects on post complaint behavior without a re-compensation (monetary or non-monetary). When an apology and redress are given together, they show a positive effect on satisfaction (Boshoff and Leong 1998) and word-of-mouth (Davidow 2000). The only thing an apology did not propagate are the future purchase intentions (Davidow (2000) found negative effects and Martin and Smart (1994) did not find any effects).
The implications are the same as for the redress dimension. If you believe a complaint is legitimate, give a sincere apology with some kind of re-compensation, your customers are expecting it and it shows your gratefulness and respect. It shows your understanding of the customer´s dissatisfaction without admitting any guilt.
Credibility – is this really a company I can trust?
Customers want to be appreciated and in many cases expect some kind of compensation when they file a complaint with a company. In order to feel appreciated a customer usually also wants to know what the company will do to prevent this problem coming up for the customers in the future. This is a tricky dimension to cover as it is a subjective feeling perceived differently by each customer. Also this dimension is an important one. Davidow (2000) showed that out of our six dimensions, credibility is the second strongest one regarding our three goals (satisfaction, word-of-mouth and repurchase intentions).
Research has shown that usually how the response was given and explained, is usually more important than the response itself (SOCAP 1994). Give short and clear explanations and do not try to make any excuses as it reduces the customers believe that the company had control over the problem and could have avoided the problem which contributes to increased dissatisfaction (Baer and Hill 1994).
To raise your credibility in a complaint response:
- Give short and clear explanation (SOCAP 1994)
- Acknowledge the problem, it raises customer satisfaction (Baer and Hill 1994)
- Take the blame, never blame the customer or another third party (Boshoff and Leong 1990)
- Do not present any excuses (Baer and Hill 1994)
- Give a full explanation of why the problem arose and what is being done to prevent it in the future (Lewis 1983)
It is important to always give your customer transparency and information regarding the problem they are having. Giving only a redress without any explanation of the problem is judged by the customer as the admission of guilt and as a result reduced the likelihood of future purchases and customer satisfaction (Sparks and Callan 1995). So with acting right in this dimension you get the chance to explain yourself and regain a lot of trust by your customers. As always, regaining credibility works best when some kind of redress is involved (coupon, re-compensation etc.).
Attentiveness – do they really care about me?
A customer wants to feel important and he really is, that's why you should also give him this feeling. Based on all the empirical research we have analyzed it is clear that attentiveness has a major aspect on all three goals: customer satisfaction, word-of-mouth and repurchase intentions.
You can make your customer feel important by keeping the right tone in your complaint response and try to address their feelings, not only the complaint itself.
To raise perceived attentiveness:
- Always have a personalized complaint response (SOCAP 1994)
- Have a positive attitude in your answer, the content of your response "makes" or "breaks" customers satisfaction (Bitner, Booms and Tetreault 1990)
- Address the feelings and not only the reason of the complaint (Morris 1988)
You can only achieve the right attitude and tone by selecting the right employees, training them thoroughly and giving them a lot of responsibilities, but that's a whole different topic we are not covering in this post.
It is clear that all six dimensions are interconnected and cannot be looked at separately. In some cases, we have shown the effects between certain dimensions, like how a high re-compensation did not have any significant effects on our goals when given without any information or in a rude attitude. This article just illustrates what significance certain dimensions have on our three goals and how different products, scenarios and problems affect them. After giving this overview it is up to you to pick the parts that apply to your business or product and apply them in your complaint process.
Here are our key takeaways:
- Re-compensate your customers when necessary and in a way that supports post-complaint behavior (wom or purchase intentions), but always make sure to make the customer feel valued and appreciated, this is far more important than the size of your re-compensation
- Make it easy to file a complaint, give the customer a lot of information and transparency because the complaint process can sometimes be more important than the complaint itself
- Always keep a good attitude and never blame the customer or another third party


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Apparently, 'Colour Blocking will be the major trend for SS12'. According to Marina Rinaldi's site, 'a rainbow of colours, chromatic contrasts and unique combinations of shades will overwhelm us making this season even funnier and brighter'. Yep, we're laughing as we type. Anyway, that said, we do actually like the dynamic strength of this scheme as the monochromatic tones do create a powerful image. We could do without the marketing malarkey however although we are following her instructions and working on becoming 'the woman who adores playing with contrasts which become distinguishing traits of her personality'. Heheheheheh, you really couldn't make this stuff up, eh?
Tuesday, 28 February 2012
Marina Rinaldi, London
at Tuesday, February 28, 2012
Labels: London, Marina Rinaldi
Location: London London, UK
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Vito Luprano, the Montrealer who managed C??line Dion in the 1980s, has new star under his wing, Kristina Maria, a Lebanese-Canadian pop singer from Ottawa who is gearing up for her first album.
|New talent Kristina Maria
Source:Copyright (c) CBC 2012. All Rights Reserved


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Guest Blog Post by Gary Douglas Have you ever had a conversation with the earth? And not one of those conversations where you randomly notice the beauty around you, which is great yet can be short lived, but a deep communion where you and the earth get to know each other in … [Read more...]
Changing The Collision Course With Death
Traveling internationally as much as I do, I see scientists around the world talking about what's going on with our earth from a different perspective than what the media presents in the USA. In Australia, scientists are saying that by 2043, all fish will be farmed, and there … [Read more...]


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Throws and cushions
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Decorating your rooms
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For a warmer atmosphere, add darker, rich coloured throws and cushions to your sofa and watch your friends sink into the seats with a look of complete satisfaction. Deep browns and reds under warm yellow lighting can create a wonderfully comforting glow that helps you relax as soon as you walk through the door.
When you want to make your room more vibrant, use bold oranges, reds and greens on minimalistic furniture to brighten up any modern room. There are no strict rules when it comes to decorating your home, so try mixing complimentary or even clashing colours and have fun makes a room your own.
If you prefer more kitsch styles, our VW Bay Camper cushion covers are perfect for you! Add your own personality to your living room or bedroom with homeware and furnishings that you love.


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What Would Life Without Bees Look Like?
Between spring 2015 and 2016, beekeepers lost nearly half of their honeybee colonies.
Indeed, bees' survival is in flux. It can be hard to wrap our minds around what that means for us.
One luxury hotel chain tries to make the crisis accessible by showing the changes to our plates. Fairmont Hotels & Resorts just finished a new project to illustrate the decline of bees and the effect it has on our food supply.
"Life Without Bees" features three common meals and showed how they would change if bees disappeared.
"To read about the decline of bees can be overwhelming and difficult to comprehend. How could a small insect be so important to us?" Jennifer Forbes, a London-based marketer who worked on the project, tells me. "Most people would make the connection that we probably wouldn't have honey if bees died out, but would not necessarily understand the impact on some of our most delicious and nutritious foods that are also at risk.
"By showing a selection of typical meals, and directly comparing it to how the same meals would look without bees, is quite a hard-hitting message. It shows that our lives could change quite drastically without these furry pollinators."
Bees have been dying off at uncanny rates since at least 2006. Climate change plays a role, as well as pesticide use, pollution and habitat loss.
The U.S. Fish and Wildlife Service listed the first American bees as endangered just last year.
A hotel and resort chain tackling this issue seems unconventional, especially because commercial development contributes to bees' shrinking habitats. Nevertheless, Fairmont seems like it's putting its money where its mouth is.
In 2008, the company became the first luxury hotel to start an onsite honeybee program to help counter colony collapse disorder.
Today, the hotel maintains 40 honeybee apiaries and wild bee hotels globally, as well as on-site herb and vegetable gardens with pollinator friendly plants.
Its hives give bees a home to pollinate local gardens and parks, as well as supply hotel bartenders and chefs with local honey.
No doubt, promoting honeybees is decent marketing, especially to the wealthy who can afford to frequent companies that prioritize sustainability.
Still, it's uplifting to see a corporate giant like Fairmont leverage its power for good.
Photo Credit: Thinkstock


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If you have recently purchased an automobile that is not working as it should – whether it be an issue relating to the proper use, safety, or value of the car – then no doubt you are primarily concerned with making sure that the issue is fixed so that you get what paid for, or, failing that, that you are given a refund on your purchase price. Winning that ultimate remedy is of course what you are most focused on, but, in obtaining a full refund, it will be necessary to determine whether your car is a "lemon" under your state's lemon law or whether there is an "automobile defect." In one sense, any issue affecting the use, safety, or value of your car might be considered a "defect," but pursuing an automobile defect claim will be different than pursuing a lemon law claim in getting the justice you deserve.
The Basics of a Lemon Law Claim
Lemon law claims are based on your state lemon laws, but, in general, there must be an express warranty in effect on either your used or new car. If there is such an express warranty in effect, and there is an issue affecting the use, safety, or value of your car, then you should present your automobile to the manufacturer for repair of the issue.
The manufacturer has a responsibility to fix the issue, and if they do not do so after a reasonable number of repair attempts (In Mississippi, you will be presumed to have made a reasonable number of repair attempts if you have taken the car in for repairs three times or if the car has been out of commission for 15 days within the first year of ownership), then you are entitled to pursue a refund of the purchase price of your car (plus fees and other costs) through a lemon law claim. In Mississippi, you must make this attempt within the first year of ownership.
How an Auto Defect Claim is Different
An auto defect claim is somewhat different from a lemon law claim. There is generally not a requirement of an express warranty, a reasonable number of repair attempts, or a time limit on when you can pursue the claim. Instead, with an auto defect claim, you will be making the argument that there was either a manufacturing defect or a design defect which has caused your car to not work properly. That said, you should speak with an attorney as soon as you became aware of a potential auto defect so that meet statute of limitation requirements and your attorney can best investigate the nature of the defect in support of winning your case.
In arguing that there was a manufacturing defect, you will be saying that there was actually a defect in how your automobile was manufactured, e.g. an error that was made on the assembly line floor. With a design defect, you are arguing that the automobile was defectively designed from the start.
We have seen many carmakers release defectively designed automobiles in recent years, with issues ranging from sudden unintended acceleration to faulty airbags to fraudulently designed emissions systems and everything in between. Oftentimes, auto design defect claims are brought as class actions to maximize the leverage of injured consumers in taking on the world's largest automakers.
Bringing Your Lemon Law or Auto Defect Claim
If you have an issue affecting the use, safety, or value of your recently purchased new or used car, you should speak with an experienced auto defect and lemon law attorney as soon as possible to determine your best options for maximum recovery.
At Herrington Law, we have successfully represented auto consumers across Mississippi in recovering the purchase price of their new and used cars through both lemon law claims and auto defect claims, and are committed to winning justice for auto consumers who've suffered losses through no fault of their own. Contact us today to begin assessing and pursuing your lemon law claim as quickly as possible.


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I recently had the opportunity to talk with one of our systems engineers, Dorsey Delavigne. He works with some of NetApp's large enterprise accounts in the South East. We were chatting because he's been introducing his customers to OnCommand Insight and Balance and they've gotten a lot of value out of using the products. He agreed to do a video interview and give us a few examples of how his customers are using these products. Thanks, Dorsey!
In this short clip (1:30 min), he shares a few examples from a large software development company and a cosmetics company.
In the first example, OnCommand Insight eases storage configuration management. The software development company has a very dynamic heterogeneous storage environment (NetApp and IBM XIV arrays) and was having a hard time keeping track of what was plugged into the SAN fabric since multiple departments have access to it. Using Insight, they now have the visibility to get a handle on the configuration and better manage and track changes.
In the second example, OnCommand Balance predicts and prevents performance issues for business critical virtualized applications. Everyone's talking about virtualization first and being able to virtualize every application in the data center. Well, this cosmetic company is basically doing it. They pretty much have 98-99% of their applications virtualized including Exchange and large production databases. Using Balance's server profiling they were able to identify where the performance issues were happening and prevent additional problems.
If you have a few minutes, please check it out. Have a great weekend everyone!
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What A Pleasure!
"The hosta I ordered arrived so quickly I thought perhaps a drone had delivered it! Beautiful plant, carefully packed, bigger and better than described (how often does that happen?) "
Louise, Troy, Michigan
What We Love About Hostas
Hostas are incredibly versatile perennials that can brighten any garden with endless variations of colors, sizes and shapes. They're extremely hardy, require very little maintenance and, best of all, hostas are shade tolerant!
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Hosta cultivars can be as small as 2-3 inches tall (cute Miniature hostas) and as tall as 4 feet (spectacular Giant hostas).
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When we say we love hostas, we really mean it! Come see over 800 hostas in one place! Our greenhouses are open to the public Thursday through Saturday 9 am to 5 pm. We're also available for garden tours for Garden clubs. Give us a call!
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Read what our customers say about our plants and service. And why you should buy from a reputable hosta nursery.
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Learn how you can optimize the growing conditions for giant hostas in our "How To Grow Giant Hostas" blog post!
No wonder hosta plants are the most popular, bestselling perennial in the world!
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How do I choose? If you are new to hostas and are having a hard time choosing from our extensive list then you should start with our Hosta of the Year category. HOTY winners are chosen for good garden performance as well as being readily available. Still need help? Contact us and we will gladly assist you in any way we can!


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First vinyl reissue of the classic debut album from 1966 by AMM and one of the cornerstones of the experimental music tradition available again in its original ..(read more)
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Archives: Fly-Ins & Air Shows
EAA AirVenture Oshkosh 2017 – "The Year of the Bomber"
by Jim LaMalfa Published in Midwest Flyer – October/November 2017 issue Prior to the opening of EAA AirVenture Oshkosh on Monday, July 24, 2017, the movie directed by Christopher Nolan, "Dunkirk," opened on Friday, July 21st worldwide. Nolan used real … Continue reading
Airshow Thoughts
by Jeff Flynn Published in Midwest Flyer – August/September 2017 issue Most pilots would give their left aileron to fly in a Blue Angels jet. However, we all realize that the price of admission is much, much, higher. It takes … Continue reading
Airport Restaurant Sponsors Northern Wisconsin Fly-In & Airshow
Published in Midwest Flyer – August/September 2017 issue The Harbor View Pub & Eatery, located across from Price County Airport in the northern Wisconsin community of Phillips (KPBH), sponsored a fly-in brunch, lunch and airshow Fourth of July weekend. The … Continue reading
Minnesota Seaplane Pilots Association Safety Seminar & Fly-In… By Land & By Sea!
Published in Midwest Flyer Magazine – Aug/Sept 2016 BRAINERD, MINN. – The Minnesota Seaplane Pilots Association (MSPA) held another blockbuster safety seminar and fly-in, May 20-22, 2016 at Madden's on Gull Lake near Brainerd, Minnesota. Attendance continues to grow due … Continue reading
A Flight With Team Aerodynamix
by Larry E. Nazimek There are many formation teams on the airshow circuit, but Team Aerodynamix, the world's largest air show team, is unique in that it consists of 10 planes. I got to fly with them prior to the … Continue reading
Patty Wagstaff… Passing On The Gold of Her Experience To Others
by Dave Weiman A regular performer at EAA AirVenture Oshkosh and a dozen other airshows in the U.S. and abroad each year, is Patty Wagstaff, now flying the Extra 330LX. A six-time member of the U.S. Aerobatic Team, Patty Wagstaff … Continue reading
Top Airshow Performers To Fly At EAA AirVenture-Oshkosh 2016
OSHKOSH, WIS. – Some of the world's top airshow performers have made their commitments to fly at EAA AirVenture Oshkosh 2016, July 25-31 at Wittman Regional Airport in Oshkosh, as part of the afternoon and night air shows. "Over the … Continue reading
AOPA Announces Fly-In Locations For 2016
FREDERICK, MD – The Aircraft Owners and Pilots Association (AOPA) will host four regional fly-ins in 2016 at new locations: May 21 – Michael J. Smith Field (MRH) in Beaufort, North Carolina. Aug. 20 – Bremerton National Airport (PWT) in … Continue reading


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A gold-brown, foam-like type of glass produced by Peléean eruptions and found near Hawaiian volcanoes, often in considerable quantities.
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Dragon Serenity Week 1 Results
The first week has seen a lot of engagements being fought and there have been sightings of some true heroics by the players, the best of whom can be seen in the photo above. The dragon is fierce and unyielding, but so is the will of the other cabals that oppose the Enclave!
Sometimes the Enclave can be its own worst enemy. Such was the case on one morning when internal strife and disagreements led to a bloody fight between two Enclave forces. Commander kabooom's troops led by Elder Zhang Guo took on an opposing force under Master yu Ming's banner.
The sparking incident seemed innocent at first and might have stayed that way if not for the involvement of a Double Agent from the Order of Zahir who happened upon the event in progress and managed to turn the two Enclave forces against each other. Or it might have been a Vril Society Doppelganger masquerading as a Double Agent. Who knows, the fact is that the disagreement grew rapidly and soon the entirety of both armies were at each other's throats.
Dragon on dragon, Diplomats and Bakus against Rakshasas and Healers. The two army commanders might have tried to de-escalate the situation but the scent of blood was in the air and long buried resentments could not be held back indefinitely.
As kabooom's forces fought their former allies an Unstable Dynamo suddenly unstabilized even further and exploded, luckily taking with it an Illusionary Dragon and an Eldritch Horror nearby. Nearer to both commanders the forces entrusted with bodyguard duties struggled to keep their leaders safe. As casualties began to mount Master yu Ming was forced to give ground, just a bit at first but it didn't end there. Sensing an opening, the Elder capitalized on the situation and sought to end the perhaps needless fight quickly with overwhelming force. A domineering last advance was taken by the Elder's forces and the opposing side folded like a deck of cards.
The army of kabooom marched on, having sated their bloodlust for the moment and hopefully having learned something from the battle.
Next week, on the 15th of January at 00:00 PDT the reset will happen as normal. The 20 best Neophytes, the top 15 Adepti and the 10 most successful Cabalists will be rewarded with 100, 200 and 300 Influence, respectively. The top 10 New Stars, those who have just drawn their first blood on the battlegrounds will get 100 Influence. Also, the Dragon Enclave supports the best players with a random common card from their arsenal.
What is your opinion on the Enclave? Like it or not, there is no staying neutral in this fight so join in and earn glory and rewards!
Click the image above to check out the results image.
Discuss this piece of news on the Cabals Community Forums
Card Spotlight
Carve the Skin
"Of course being a statue has its sides. It all depends on the way you look at it." -Jose Osorio de Cadiz
The Archives
The Archives sheds some developer insight on how specific cards were designed. Read more.


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Activity Gallery
Final project
Untitled Document
Studio 2 Final Project
First Semester, 2008
Space + Verb + Adjective =
A Narrative of Programe [in Architecture]
The final project is a task that ask student to investigate some factors that formulate architectural programe and the need for architectural space. Student will understand some factors in association to architecture that leads to the final programe of the architectural type of building.
If one thinks about architectural space which functions in respond to human behaviors and needs, one would have started to see the reality and power of architecture to real uses and acts. The final project will ask each student to use the single space project and start develop the narrative scenario/or situation with the particular acts of human being (so-called Verb). The scenario/or situation of human acts will require the related space to function each ones acts and, without doubt, this functional space itself has to deal with human perception in particular way (so-called Adjective).
As one can easily recall an English class;
He sits comfortably outside the terrace.
Verb = to sit
Adjective = comfortably
The consequent challenged questions are as follows;
- How can architect creatively imagine a narrative of space?
- How can architect understand any situations calling for the useful space i.e. functional space?
- How those two can be both logical and creative reasons for architectural programe?
- And finally, how these three become an interesting architectural outcome?
It is the task in this final project of this first semester to explore, investigate and experiment towards the great ideas for architecture. The group master will help student to develop his or her ideas and to answer those questions and finally to summarize the main good reasons and programe for final architectural design solution. The solution in this sense means the project should be related to real narrative of space in any real situations that architecture should solve and be part of the better situations. No dream world of fictions, assumption, comedy, and fairy tales in this task!
Conditional facts
1) The programe should relate to the building area between 100 to 200 square meters.
2) Relate to the need of situated acts (Verb) and the narrative control ideas (Adjective).
3) Between 1-3 floors
4) The site that wisely selected has its potential reasons to support the project.
5) Should relate (in any issues conceptually, methodological, subject or details) to the Single Space project of Mid-term assignment.
6) Real details and materials for possible construction phase.
7) Budget is free considering factor (some proposed programe may have to think about it).
Schedule and integrated time table of 3 main subjects in studio 2
Week 10 Class Discussion: Human Behavior and Programming in Architecture ****New Group selection
Program Organization and Design Development
Review PIN-UP 01 (Friday 08 August )
Week 11 - 12
Week 13 - Design Development
Week 14 - Review of Exhibition (Monday 1 September)
- Design Development
Week 15 - Design Development and Production week
Production week
Review PIN-UP 02 (Monday 08 September )
Deadline of project submission
Sunday 14 September at 18.00 p.m.
Week 16 - Final Presentation
Monday 15 to Friday 19 September 2008
Final works:
- Conceptual plate
- Site plan or Lay-out 1 : 200
- Plan (every floors) 1 : 100
- Elevation (4 sides) 1 : 100
- Section (at least 2) 1 : 100
- Detail design (at least 1 in appropriated scale)
- Model 1:100
- 1 page summary of idea and work (in A4 size five copies, one in English)


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St. Mary's County Declares April "Fair Housing Month"
The Fair Housing Act, enacted in 1968, is one the most crucial protections for today's home buyers and renters. It protects the fair and equal residency opportunities for all citizens of any sex, race, color, religion, or heritage. Realtors must learn every detail of the Fair Housing Act before they are able to obtain their real estate license. It is very important to us realtors that we are able to adequately represent our clients, and that includes protecting them from, and also potentially causing, discrimination.
However, despite the act's very specific standards, a lack of knowledge and understanding of what exactly constitutes a violation of these standards is allowing for individual rights to be compromised.
The St. Mary's County Commissioners hope that by spreading awareness of this great and important act, we as a community can strive for a status of perfect fair housing opportunities for all citizens. In the spirit of this month, please take a moment to educate yourself on what exactly constitutes housing discrimination. It only takes a moment, and the more you know, the more protected you will be from potential discrimination.
Please visit http://mccr.maryland.


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This year's Holiday Craftacular was another Huge success! Thanks so much to all of you who came out to support us! A special thanks to OpenSpace for providing such a spectacular venue and for being so very nice. A special thanks also to Ed from Frontrunner Signs for the beautiful sandwich boards, banner and charity signs. There were so many people who played a part to make this event a success - Thanks to you all, we could not have done it without you! Here are a few photos from the weekend. If you missed the show - there is still time to grab up some holiday goodies from your favorite Craft Attacker on their website!
Have a Very Happy Holiday!


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|Click on Image to Enlarge
This is a whimsical looking Easter Card showing 4 White Bunnies! Each Bunny is playing a Musical Instrument and they are all sitting on a comfy looking bed of Clovers! A fun to one to use in your Handmade Easter Projects.
Also be sure and hop on over to my friend Amy's blog at Living Locurto to grab these pretty free printable Easter Tags and for a Tutorial on making some gorgeous Chocolate Bunnies!


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Streetsblog reported last week that the Department of City Planning is re-analyzing its minimum parking requirements in certain neighborhoods with good transit access, such as Downtown Brooklyn, Harlem and western Queens. Currently, the Zoning Resolution requires that parking be provided for almost all new developments throughout all areas of NYC, with the exception of Manhattan below 110th Street and in a limited area in Queens. Continue reading
Category Archives: Green Issues
Just a Suggestion: Task Force Puts Forth 111 Recommendations on How City Regulations Can Promote Sustainability
Earlier this week, the Green Codes Task Force – a group convened in July 2008 by Mayor Bloomberg and Council Speaker Quinn to review the regulations affecting buildings and provide suggestions on amending these regulations to promote sustainability – released their report.
The report covers a wide array of topics, ranging from health and toxicity to energy and water to urban ecology.
The recommendations suggest changes to the general approach to new construction and existing buildings. Additionally, specific changes to the building code and zoning regulation are suggested.
Some tangible changes that the Task Force recommends are: Continue reading
Will Energy Usage Data Lead to Different Behavior and Alter Investment?
As expected, the City Council passed the four pieces of legislation that together comprise the Greener, Greater Buildings Plan. The four bills – lighting, benchmarking, NYC energy conservation code, and energy audits and retro-commission – together aim to lower the energy and water usage of existing buildings in New York City.
We have previously discussed the details of the bills, but a concept behind two of the bills could benefit from further exploration.
The benchmarking bill and submetering component of the lighting bill each aim to produce something that previously had not been readily available – data. Information about the energy and water usage of a building and its tenants will now be accessible. Continue reading
Brownfield Programs – Coming to NYC!
Have a site but are concerned about potential environmental cleanup? Thinking of purchasing some property for redevelopment but are worried about liability issues relating to contamination? Interested in grants to fund your Phase I and Phase II analyses?
If so, the City of New York has you in mind.
Continue reading


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Miles in 2013: 1088.43 miles
I really needed to run today. Because the newest member of our family is due to arrive any minute, my mom decided to cook a whole Thanksgiving dinner last night. It was great to enjoy together before everyone scatters and things go crazy, but it was a FULL Thanksgiving meal.
I am grateful for a mom that is one helluva cook. I eat a plant based diet about 95% of the time. Last night was not one of these times. And it was SO worth it. Damn good.
After work I was so tempted to crash, but laced up my shoes and hit the gym. It was one of the first times since Chicago, I felt really strong.
I mentally set the bar (and speed) a little low, but got progressively faster. By the end of the workout, I knew I could have gone faster and farther. Good little mental boost after a craptastic weekend run and bailing on a Sunday long run for sleeping in.
Finished off the workout with a delish salad. Chopped greens, black beans mixed with adobo sauce and topped with my corn-avocado salsa. Time to hit the showers. Happy Monday is done.


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Productivity and reliability on one side, high levels of automation and product quality on the other
Automation and flexibility for small lots and maximum quality, large volumes with a small but significant mix of articles where the key factors are productivity and reliability. These are the apparently opposing requirements of ceramic sanitaryware manufacturers operating on mature and emerging markets, requirements that Sacmi has responded to effectively with a range of pressure casting solutions.
Across this diversity of scenarios, trends and production requirements, it is, however, evident that manufacturers need automated solutions. This is because, whatever the individual situation, they reduce worker effort while boosting workplace health and safety and, on the one hand, lower production costs and times while increasing finished product quality.
This is where Sacmi pressure casting solutions come into play: alongside highly automated single-mould casting cells with quick mould changeovers, the latter also include multi-mould machines with robotized de-moulding and handling, characterized by extremely fast casting cycles and outstanding process repeatability.
Now, with solutions from the ALS and ADS range, cycle times are comparable to or even lower than those achieved on simultaneous de-moulding machines, with all the technical advantages of sequential de-moulding machines: the ability to de-mould vertically or horizontally according to the model, less bulk, an ability to cast deep articles and/or install mobile or elastic resin inserts in the moulds (Sacmi patented technologies).
Starting, then, from the need to combine maximum productivity and flexibility, Sacmi has developed automated solutions for the casting bench manufacture of WCs; the AVB range has been designed for the simultaneous manufacture of different models using different casting cycles. Customers are provided with further added value as they can request not just the machine but the "complete package", from modelling and mould to piece maturing (complete with pre-dryer) and systems for automatic loading of pieces onto the kiln car.
Download the article by CWR
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Regency 36-inch Laminate Round Table with 4 Chairs, Gray
Item #: 901-1607808REG
Model #: TB36RNDCH44GY
Brand: Regency
Not yet rated.Be the first to Write a Review!
$409.99 Each
Help with furniture delivery, assembly,...Read more + Read less -
protection plans and more.
Plus, you've got choices! You'll find options for those DIYers on a budget, those that want us to do all the work and everyone in-between. Want all the details? Get them right here.
With a thermally fused melamine top, Regency gray laminate round table with 4 chairs is resistant to burns, stains and scratches. It has PVC edges for additional protection. Regency gray laminate round table with 4 chairs features a stable Cain X-base with tubular steel post and solid steel legs. The chairs are contoured for extra comfort and feature glides that protect the floor from damage.
- Color & Material: Available in cherry & gray with a plastic, wood & steel construction
- Dimension: 29"H x 36"W x 36"D
- Seating Capacity: Features a seating capacity of 4
- Shape: Available in a round shape
- Weight Capacity: Has a capacity to hold up to 125 lbs. of weight
- Assembly Required: Requires assembly
|Furnishing Color : Brown
|Furnishing Material : Laminate
|Table Shape : Round
|Table Type : Table Sets
|Brand : Regency
|Weight : 28.50 lbs. per Each


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Kinda like that. It wasn't good.
Providentially, I went away for the weekend to visit a friend. It was only supposed to be an overnight trip, but I was so relaxed and enjoying the company so much...I stayed. (Just as I was discussing this with my friend, Dear Husband sent me a text to say, "Stay another night if you need to." He really is the best.)
My friend and I actually stayed with her aunt and uncle, as my friend was visiting from out of state. I enjoy their company as well. They have a beautiful home and quite a collection of art. I feasted with my eyes.
I should probably mention that my friend's family are news and political junkies. They lean hard left; I don't. Watching MSNBC for HOURS: yikes! I do find this whole thing quite entertaining, though.
And then there was the Gospel this weekend: Who do you say that I AM?
It would seem that God is trying to show me that I need a little change in my outlook. Getting away for the weekend was a change in perspective, as was the running political commentary. Being surrounded by amazing art was a change in perspective. Jesus asking point-blank about our understanding of His identity? Boom: change of perspective.
What are my lessons from this weekend? Breathe. Laugh more. Seek out beauty. Other people's opinions can be fascinating and entertaining. Know Jesus.
Not bad for less than 48 hours.


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Unmatched speed and performance is the overall design behind our managed Video Streaming servers, all based on the speed and energy optimised Dell R510 platform.
With a base bandwidth plan of 2,000GB/month, and up to 100,000GB/month, you can count on the EMNET backbone network to deliver your content with the lowest latency possible.
We know that video applications, or any content streaming not only demands loads of bandwidth, but servers that can process requests and move large amounts of data that is measured in milliseconds. Our video streaming servers start with some of the fastest processors on the market, the brand new Intel Xeon X5500 series featuring QPI architecture, 1333Mhz bus, 8MB of cache and Turbo HT acceleration. Combined with SAS hard drives which spin at 15,000rpm, and available upgrades to solid state drives, these machines mean monstrous amounts of content at light speed. Each video streaming server also includes 24/7 support and configuration of either Windows Media Streaming server or Adobe Flash Streaming server software.
Video/Streaming LevelFrom £575 CONTACT US


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Emotional Engagement in advertising has become the holy grail of a marketing team's toolbox. Advertising agencies, creatives and brand managers are searching for ever more creative ways to be emotionally competitive, and to connect brands with people.
The John Lewis Christmas Advert has become a hotly anticipated advertising event, where marketing professionals and the general public alike have become obsessed with the latest ad. This year, A Level Student Nick Jablonka managed to fool the public with a fake John Lewis Christmas ad, attracting hundreds of thousands of fans. https://www.theguardian.com/media/video/2016/nov/06/fake-john-lewis-christmas-advert-student-video
The retailer has developed a formula – a nice narrative across the ad, a softly vocalled cover song, and a pull on the heart strings right at the point where the brand is revealed…
This year's ad is no different. A headline character in Buster The Dog (who no doubt will be a hit sell out in the cuddly toy department this year), a loveable character, a narrative that develops over the course of the advert, soft cuddly animals, a cover of 'One Day I'll Fly Away' by London group Vaults, accompanied by a 70 strong choir and a 66 piece orchestra.
There is a stark contrast to last year's "Man on the Moon" campaign which pulled at our heartstrings highlighting that Christmas can be a very lonely time. "Show someone they're loved this Christmas". This year they have taken a more light-hearted approach in the emotions they are tapping into but still with a strong emotional message that no doubt will be personally relevant to many parents who have spent Christmas eve frantically building and wrapping gifts in time for the morning! "Gifts everyone will love".
This year, John Lewis have left the 'reveal' of their brand until right at the end, against a clear screen, swiftly followed by a 'call to action' to Continue the Story on Twitter by following the hashtag #BusterTheBoxer .
John Lewis are following up in the real world by offering a 'Buster's Garden' in the Oxford Street store, where customers can explore the garden with Oculus Rift. There's also a Snapchat filter available in selected stores where customers can take a photo with Buster and the other animals (See more about our thoughts on the use of Snapchat in the retail world here.)
We know that 'emotion' as a creative device is on the up, and that campaigns based around emotion are thought to produce long-term business effects. Many organisations are turning to emotional metrics, rather than rational metrics, to predict the likelihood of long-term success in an ad campaign.
As humans we are wired to respond to music, and while everyone has different taste, music with a pleasing harmony, soft voice and a lifting melody can boost serotonin, a chemical responsible for good feelings. From work that Walnut Unlimited have done looking at the choice of soundtrack in recent Bond Films, we can see the difference a soundtrack can make to engagement. You can read more about why Alicia Keys was the wrong choice for Quantum of Solace here.
Quantum of Solace – Alicia Keys from Walnut-Group on Vimeo.
So what is it about the John Lewis ads that have made them so compelling to people? Any brand ad needs to have a story that makes a person empathise, and makes them feel in the way you want them to feel.
In the 2016 ad there is a linear narrative that first follows the struggles of the father as he puts up the trampoline in the freezing cold in the garden. We then move to a narrative that follows the animals' perspectives, as they discover the delights of jumping on the trampoline.
Neuroscience can help us explore this unconscious emotional process both in real time (looking at an ad moment by moment), and by exploring implicit associations. Ultimately, emotion is at the heart of our decision making. It operates at an unconscious level, and often consumers are not able to articulate the effect on emotion on their decision making.
Working with our neuroscience consultancy, Walnut Unlimited, we work closely with brands to understand how to enhance the performance of their ads. Through understanding 'attention', 'relevance' and 'activation' our techniques can show brands and creative agencies how to engage with their customers.
Andy Myers has a PhD in Cognitive Neuroscience and is the Ginger Nut at Walnut Unlimited, our neuroscience consultancy


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I will update this page with all shows and events that I will be attending. After each event, a gallery will be available to view photos taken at that event. If you would like to purchase any photos from these galleries, please contact me.
Whilst I will try and cover as much as possible, I cannot guarantee that I will be at the ringside to capture the moment when your dog/ horse is competing or presented with awards UNLESS you speak to me beforehand. All requests for me to be at the ringside to photograph classes will be taken on a first come, first served basis. PLEASE NOTE - I will generally not photograph people or their animals unless I have permission to do so beforehand, so please do not expect photos if you have not spoken to me.
If you have attended an event and would like to leave me any feedback, a form can be downloaded here. I value all feedback as it enables me to improve my service and products for my customers.
Thu 6th - Crufts (Border Collies, some dog classes)
Sat 15th - PODS Agility Training
Copyright: Please note that all rights are reserved for images on this website. All images are the property of the photographer and protected under UK and International copyright laws. Copying, downloading, printing, or reproducing in any manner without the prior written permission of the photographer is strictly forbidden.
[Home] [About Me] [Pet Photography] [Galleries] [News] [NATIONAL PET MONTH] [Calendar 2014] [15/3/14] [Calendar 2013] [FAQ] [General Information] [Products] [Contact Us] [Links]


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League of Legends (LoL) Item: Boots of Swiftness - Furor
Boots of Swiftness - Furor
Total Price: 1350 | Recipe Price: 450
UNIQUE Passive: Enhanced Movement: +60 Movement Speed
UNIQUE Passive: Slow Resist: Movement slowing effects are reduced by 25%.
UNIQUE Passive: Furor: Upon dealing damage with a single target spell or attack (on hit), grants +12% Movement Speed that decays over 2 seconds.
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The Harrison is more than a new building. It's a whole new way to live in San Francisco. One that's not just about having things. But about having experiences. Collecting moments. Stockpiling memories. The Harrison enables a life like nothing San Francisco has ever seen.
Residences come in one to three bedrooms, with jaw-dropping vistas from every floor and sensational design by Ken Fulk.
Just like that, luxury is interesting again.
Learn more by taking the 360º gigapixel tour, exploring the interiors, or viewing floor plans.


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Elizabethan Foresleeves, Smock and Coif.
Added Sep 23, 2012
by lugreen
Burnham On Crouc...
The Elizabethan project is progressing, the foresleeves, smock and coif are now done, and only the gown and a hood to go.
The smock is a mid-calf length under-dress of white cotton lawn with extra long, billowing sleeves and a ribbon tie at the cuff.
The foresleeves are made of the same orange damask as the kirtle forepart, with three slits along the seam, decorated with beads. They have hook and eye closures at the wrist and are laced through eyelets to the kirtle via a pair of plain black cotton top sleeves.
The coif is a cap to be worn under the hood. It is made of the same cotton lawn as the smock and fastened with ribbon ties.
The whole project can be seen at http://makesmemine.blogspot.co.uk/p/elizabethan-costume.html.
Material Notes
Cotton lawn, cotton, damask, ribbon, beads, eyelets and hook and eyes.
1 Comment Sign in to add a post
Sep 24, 2012, 11.55 AMby SENEBO
looking good, have you hand sewn your costume? your coif has come out well it took me 6 go's before i got my daughter right as i had to make the pattern by looking at pictures on the net.Did you self draft your pattern
1 Reply
Oct 15, 2012, 01.00 PMby lugreen
Hi, thank you and some! The seams are generally machine sewn on the large pieces but all hems and turnings are handsewn. The smaller pieces are more handsewn. I've been using the Margo Anderson pattern so had a basis to start with but did have to redraft it a couple of times, first attempt I looked like a Smurf! If you've not see it before, elizabethancostume.net is a good resource.
Add to Favorites 4 people added it


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Benefits fish oil
Functions and benefits fish oil
1. Protects cell membranes and slows aging
Eating oily fish regularly can help you to have a smooth skin of the body, because fish oil helps protect cell membranes of your skin. The cell membrane is often called the "plasma membrane" is part of the outermost limits the cell contents. The cell membrane is very thinner, so the need optimal care, this membrane is composed of lipids and proteins. By making use of omega 3 contained in fish oil that can produce collagen so it can make the skin smoother and look younger than ever.
2. Prevent Cancer
Cancer is a frightening disease, every person susceptible to this disease. Unhealthy habits are one of the factors causing cancer grows in the body, but by consuming fish oil regularly, Formatting can reduce the risk of cancer. Fish oil contains Omega 3 can help control the growth of healthy cells that do not mutate into cancer cells.
3. Helps nerve and brain function
Fish oil can help improve concentration and the reasoning of brain, because fish oil helps improve blood flow that carries oxygen in the body, blood flow to the brain by bringing more oxygen to make a person become more focused and not easily weakness especially drowsiness; since one someone causes drowsiness is the brain is deprived of oxygen.
4. Increase HDL (good cholesterol) and increase fat loss
Fish oil contains essential fatty acids "EFA" which cannot be produced in the body, namely EPA (eicosapentaenoic acid) and DPA (docosahexaenoic acid), which serves to regulate cholesterol in the body "to understand the normal and high cholesterol levels", the function can be helpful for the EPA and DPA lowers bad cholesterol in the body "to learn how to lower bad cholesterol in the body," making it easier for a person to lose fat in the body, either to supplement your diet.
Quoted from "Times of India", said there are at least 20 diseases that can be prevented by consuming fish oil, including:
"Preventing cancer, Normalize cholesterol, helps heal hypertension and obesity, arthritis treatment, for eye health, Helps reduce the risk of mental disorders, help nourish the skin and hair, high blood pressure, help reduce asthma attacks, Petrified AIDS treatment, Improve Bone Health and nails, reduce depression, helping pregnant women, anti-inflammatory, fish is effective in reducing inflammation in the blood and tissues, brain and nervous system, fish oil helps improve memory, the reasoning and focus, protect against the type 2 diabetes, prevent acne, improve your mood. "


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A tall man; Abe couldn't tell whether the man was buying or selling, the crowds sometimes blocking off his view, but he moved forward keeping his focus on the man.
The man slipped a wallet out of someone's pocket and into his, he moved down the row of shops, hands in his pockets as he stood, and then moved in amongst the buyers haggling, his nimble fingers relieving people of their property, leaving the scenes of his crimes behind him with a slow steady walk.
Abe crossed over the plank without looking back at Dad. He followed the man.
Abe gulped the hot air, grimacing as he did so; sweat rolling down his face onto his neck and beneath his t-shirt. He wiped sweat off his face with the back of his hand, all the while keeping his eyes on the tall man's back as the man almost blended into the thick crowds. Abe stayed close.
Five minutes later, Abe stopped abruptly, only because the man had stopped in front of another shop that sold electrical appliances.
The man said something to the trader, pulled out one of the stolen wallets and handed the trader some money. The trader turned, went in, and reappeared with a box.
Face Fact
A woman is kidnapped. In exchange for her life; she has to play a major role, literally, in a plan that has already been set in motion. The events that follow change her life completely… and more stories.
The Unlikely Offender
A young boy accompanies with his father on a shopping trip; he is witness to a crime, and discovers that not everyone is who they seem to be...
Small Divide
A woman embarks on a relationship that transcends the social and conventional barriers of her family…but she believes in this love and is ready to fight for it...
'Someone is trying to kill me.'
Cameron sloshed his tea, 'ouch!' He stared at Sir Trevor, 'I don't think I heard you correctly Grandpa. What did you say?'
'I'm the one who is supposed to be going deaf, not you!' Sir Trevor replied, 'I said someone is trying to kill me!' he repeated, his fist coming down heavily on the table.
Cameron sighed, shutting his eyes. He opened his eyes, looking at his grandfather, 'Are you on medication grandpa?'
'Yes, but not the type you think,' Sir Trevor replied.
'Who Grandpa? Who is trying to kill you?' Cameron asked.
'If I knew, do you think I'd be sitting here talking to you? I take care of business myself!' Sir Trevor replied holding a white handkerchief to his mouth.
'Look Grandpa, why don't you tell me exactly what has been going on and for how long?' Cameron looked at his watch, 8.am. 'First meeting is out the window now anyway,' He helped himself to the silver tray and sat back in his chair.
Cameron & Other Great Stories
Cameron An unexpected call in the early hours, and Cameron is summoned to his grandfather's house, he doesn't know what to expect... and more stories
No Substitute
A teacher offers special assistance to her pupil, and becomes involved in the somewhat curious domestic arrangement of father and son…
Abi is in control, she has her family close to her, and everything is under control, no more pain...
'Someone is trying to kill me.'
'You can't be serious Tabitha. What are you trying to do to this family?'
'What do you mean this family? Mother, you either accept him or you don't, I have lived all my life according to...according to your rules, exactly how you wanted it mother. We both have.' She almost spat out, pointing to Ava whom she had brought along for some moral support, 'It is time you left us alone to live our own lives.'
'Stop shouting like a, like a ... I didn't bring you up that way. Your own life indeed, this is what you call living your own life? You're making a huge mistake. I told you years ago that your association with that Nicky girl would, would … bring you nothing but—.'
'Now, now dear,' Tabby's father interrupted, 'there's no need to go that far.' John Leighton stood up; a tall man beginning to bend with age.
'Sit down John!' Lora, his wife said to him.
'That's right mother, tell dad what to do, like you do everybody else, you're not happy unless you're controlling people,' Tabby shouted. 'Well, the buck stops here. If Drake asks me to marry him, I am going to do so with or without your blessing.'
'It's alright Tabby,' Ava put her arm around her shoulders, 'there is no need to get so worked up.'
'No need, did you say no need, Ava?' Their mother asked. 'There is a need; we are a titled family.' She turned to Tabby, 'Tabitha,'
'Why don't you ever address me as Tabby, mother?' Tabby asked.
'-if your father will stand, and watch you break with the tradition of this family,' she continued, 'I will not. My mother did not. My grandmother before her did not. You will break off this relationship with this...' she shook her head from side to side 'this...'
'Builder,' Tabby finished for her.
A novella of vibrant short stories set in different continents: from a bustling hot African market to cool north London: A woman is kidnapped and her life is changed for ever... *** A boy witnesses a crime and finds out that not everyone is who they seem... *** A woman falls in love, but has to overcome family opposition first... *** Three females are determined that this will be the last time... *** The secrets of a dynasty are exposed... *** A woman, a man and his son...and love... *** A young woman is determined to protect her family from any more pain...
Buy - Click on the below links to purchase
The Great Collection of Short Stories is available to purchase as an eBook on all the stores listed above except Amazon. It is available in paperpack from Amazon and Barnes & Noble
The Great Collection is a combination of Face Fact and Other Great Stories & Cameron and Other Great Stories, both of which are only available as eBooks on the Amazon stores below:
• Amazon.com • Amazon.co.uk • Amazon.de
• Amazon.es • Amazon.fr • Amazon.it • Amazon.com.br • Amazon.co.jp • Amazon.ca


text: House of Steak sits at Clark and Hastings, smack in the middle of an industrial area dominated by car lots and automotive repair shops. It looks like it's been abandoned for decades, but it only closed down a couple years ago. Before that it was owned by a couple who run the business themselves for years, and had just sort of stopped maintaining the exterior.


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Howard Stern, Joss Stone Mock American IdolMatt Richenthal at . Comments
For the last two weeks, Stern has been promoting the site that encourages people to support the worst performer on American Idol. Website voters have selected Sanjaya Malakar as their candidate and turned him into one of the most talked-about Idol contestants ever.
"We're corrupting the entire thing," Stern said on his Sirius Satellite Radio show, the day after Malakar was voted in as one of the top nine finalists. "All of us are routing American Idol. It's so great. The number-one show in television and it's getting ruined."
Stern said he hopes promoting Malakar will destroy the competition and turn the show into a joke.
Meanwhile, Joss Stone turned down the chance to be a guest judge on the show - but is taking the opportunity to mock it.
The British singer admits she was a big fan of the first season of Idol, but the show no longer appeals to her.
"I think if you keep going with it, it's gonna get more and more cheesy... and that's a shame for the artists, because they just want any break."
Stone also questions the credentials of the show's judges.
"There's some great people there, like Randy Jackson... He has every right to judge them. But the rest of them... why are you judging these people?"
What do you think, fans? Agree with these comments at all?
Matt Richenthal is the Editor in Chief of TV Fanatic. Follow him on Twitter and on Google+.


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From an early age, I was fascinated with making potions on a little step at the side of our home. I spent hours concocting healing tinctures. It was my appreciation for nature and the beauty ritual that guided me down the path to becoming a green beauty alchemist and perfumer.
I spent years exploring the world, spending time in France learning about perfuming, and eventually lived abroad in Sydney, Australia where I studied aromatherapy and their native bush flower essences. With a degree and background in corporate branding and communications, I've always felt compelled to build a legacy focusing on empowering women through healthy living.
Pura started as a dream over many sleepless nights, while I was expecting my second child. Having your own children brings your consciousness to a whole new level. Now as a mama of three to Morgan, Cove and Emery, motherhood is my greatest treasure. The concept of handcrafting our family's personal care products empowered me with the choice of using clean, ethically sourced and quality self-care products, instead of mass produced, chemical based products. This labour of love for my family eventually grew into what is now Pura Botanicals. As a green beauty entrepreneur, my efforts are to change the lives of women and their attitudes on self-care and conventional beauty products.
Before officially launching Pura in July 2015, we took three-years to carefully research and formulate every product ourselves, ensuring the utmost quality, while delivering the most powerful results. Pura has evolved from a wellness collection to our extensive line of one-of-a-kind skincare and botanical perfumes. We take enormous love and care in handcrafting our potions with the finest, supernatural materials from around the world. At the heart- we beleive the beauty ritual recharges our sense of femininity and wellbeing.
We are passionately committed to sustainability, safety, and creating the most advanced green beauty care inside our modern-day apothecary and creative headquarters in Edmonton, Alberta Canada. It is my mission to share and educate women that health-conscious, nontoxic skincare is not only good for the earth, but also elevates a woman's appreciation for her natural individual beauty. In pure we trust.
With Love,
Lane Edwards
Founder & Director
Pura Botanicals Inc.