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The Grimsby Institute's website has officially been ranked #1 off all Universities and Higher Education providers by digital insight company Sitemorse.
Sitemorse uses online technology to look at performance, response times, accessibility and fault and impaired diagnostics to provide an overall score. The Grimsby Institute of Further and Higher Education's website www.grimsby.ac.uk has recently been ranked #1 in comparison to all other Universities and Higher Education providers in the UK.
Hugh Callaway, Grimsby Institute Group's Executive Director of Meeting, said: "We're continually working to make improvements to our online content for current and future learners. For Sitemorse to have recognised our work and for us be ranked #1 in the UK is fantastic.
"Our website includes lots of information about our Further and Higher Education courses, as well as general information about the Grimsby Institute and University Centre Grimsby, events and news stories. We always keep our content up-to-date and the site running as smoothly as possible so to receive this recognition has made it all worthwhile."
Why not visit www.grimsby.ac.uk and see why we ranked #1 for yourself?


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Upward Bound
Upward Bound at Lyndon is a federally funded program through the U.S. Department of Education that is committed to providing modest-income first generation college bound students the academic background, college preparatory experiences and support needed to succeed in college immediately after high school.
Our program works with 70 area high school students from the Northeast Kingdom and Northern New Hampshire who are required to meet one of the two following criteria: they will be the first in their family to graduate from college, or they are from a low to moderate income family. Two thirds of our students must meet both of these requirements.
Upward Bound students spend six weeks of the summer on the Lyndon's campus. Our students have four hours of college preparatory course work during the mornings, three hours of volunteer work in our community each afternoon, and spend evenings engaged in a variety of activities designed to expand their educational opportunities and promote cultural and inter-personal growth to further prepare them for post-secondary education.
Upward Bound is a FREE program for students and families.
Downloadable Files
- Upward Bound Student Application
- Application for Tutor Counselor
- Calendar 2016-2017
- Student Newsletter (January 2018)
- Student Newsletter (November 2017)
- Alumni Newsletter (Fall 2016)
Rick Williams, Director

subset: commoncrawl


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Doctor insights on:
Can You Be Pregnant And Have A Heavy Period The First Month
Brown heavy period for first day. Light pink for the rest of the week. Was a month late. I hat two negative pregnancy tests. What gives?
Anovulation: It sounds as ifyou may have suffered an anovulatory period; one in which your ovary failed to release an egg. This temporarily disrupts your hormones and causes your cycles to become irregular. If the irregularity persists, see your doctor. ...Read more
Pregnancy (Definition)
When your due date arrives, you will be more than ready to have your baby! Most women deliver the baby somewhere between 37 and 42 weeks. According to the American College of Obstetricians and Gynecologists, only 5% of babies arrive on the exact due date. Approximately 7% of babies are not delivered by 42 weeks, and when that happens, it is referred to ...Read more
Usually 3 day cycle heavy period& pain. Missed first day this month, brown second day no pain, light period. Week after, white discharge. Pregnant?
Not pregnant: Nothing in your story represents any sign or symptom of pregnancy. But, if you doubt this then you go get a pregnancy test. They are readily available everywhere you live. ...Read more
Pregnancy symptoms but without a missed period. Got a heavy period on first month of placebo, neg pregnant tests. Is it safe to say its side effects?
Pregnancy: Is unlikely if you are taking your pills as directed and you have had a period. Talk to your doctor about the side effects you are having. Take care! ...Read more
Chances of pregnancy with heavy period and sex just first day period ?
VERY Slim!: You ovulate 14 days before your period, which is usually mid cycle in most women. Having sex on the first day of your true period would not cause you to get pregnant. You are most likely to get pregnant when you are ovulating and have unprotected sex. ...Read more
Spotted first brownish then pinkish for about 2 days, then a heavy period for 3 days dark red blood, then light pinkish flow. Two pregnant tests : neg?
Not pregnant: You are not pregnant. Why are you testing for pregnancy? ...Read more
On the first 2 days of my "period", I was spotting. Then I got a really heavy period. Could I be pregnant?
Unlikely: Did you have unprotected sex? Are you on birth control pill or missing pills? Do you have regular or irregular menstruation? Normally how many days bleeding last? Normally menstrual bleeding starts with spotting followed by heavy a day or two and then stopped gradually (your description seems a normal pattern). If you are concern can do a pregnancy test with early morning first void urine ...Read more
Heavy period after i had sex for first time now 3 earlier lighter periods following.3 negative hpts. Could i pregnant?
Depends: It is not uncommon to have an abnormal period once. Stress strenuous exercise, age medical problem like diabetes or thyroid condition are a few reasons one might have repeated episodes of abnormal menses. See your md, if appropriate do a pregnancy test. ...Read more
Short 3 day heavy period (spotting at first) and Tampon coming out curved (with unprotected sex and trying to conceive) What could this be? Pregnant?
Unknown: The type of menstrual bleeding and the shape of a used tampon are not very useful in determining pregnancy. A pregnancy test would provide more information. ...Read more
I'm on birth control an I had unprotected sex 2 days befor my period. I missed the first 3 days of my period,then had a heavy period.Can I be pregnant?
Very unlikely: If you took your pills like you are supposed to .except for the ones you listed , then you are most likely not pregnant. The heavy period makes it evenmore unlikely. Suggest that you wait and see how you feel. If you are still frightened go see your doc now. ...Read more
Can you have a heavy period and still be pregnant? How do people not know they are pregnant when they are sometimes nearly 6 months pregnant?
No: A woman cannot have any kind of true menstrual period while pregnant. People "not know" a lot of things in life, because people come in all types, shapes, sizes, etc... some are just not observant, some don't want to believe, some are unable to know, some know but must deny it, etc... ...Read more
Last 3 month no period, just spotting, pregnancy test negative. And this month I have a heavy period and big clots. Please help.
Common complaint: Irregular periods are one of the most common problems obgyns treat. If this is one time problem it usually resolves on its own. If this is a recurring problem you should be evaluated. Infections & hormonal changes can cause spotting. If there is a concern for pregnancy then repeat a home pregnancy test . There are many options available to help regulate the menstrual cycle. Schedule a visit. ...Read more
I was fingered last month, got my (normal but heavy) period the next day, could i be pregnant if my next period doesn't show this month?
How to Get Pregnant: I know of no mother or school teacher or other person teaching you about the birds and the bees that would tell you it is possible to get pregnant by simply being touched. Pregnancy occurs when one is ovulating and exposed to semen inside of the vagina. Without sperm it is impossible to make a baby. Also bleeding or having a period means one is not pregnant. You are not pregnant. ...Read more
I get my period on the 8th but last month i got it late and pregnancy was positive but then i got a heavy period. Is that normal?
Not usually: It is possible that you could still be pregnant but it is more likely that you had a miscarriage and lost the baby. Please see your obstetrician as soon as possible to determine what is going on. ...Read more
I have atleast several pregnancy symptoms but i got my period today really heavy. Is it possible to be pregnant & get a heavy period the 1st month?
Not pregnant: You are having a period. You are not pregnant. You are misinterpreting your symptoms. If you shared your symptoms we could have commented. ...Read moreSee 1 more doctor answer
For the pass two months I've been spotting very light instead of my normal heavy period! am i pregnant?!
Probably not: Many things can change your normal period. Of course pregnancy is the # 1 concern, so you should rule that out with a pregnancy test. If you are using any type of hormonal birth control, your periods can be lighter. If you have had a significant change in your weight, up or down, your periods can change. ...Read more
I had teatment for clymidia 2 weeks ago i have bubbling and sharp pains on one side and had a very heavy period this month could i be pregnant?
Here are some ...: I assume you've "gurgling + sharp pain", which may result from irritable bowel; so, watch what you eat & drinks and see if improved after behavioral modification in lifestyle & BM. If worrying about pregnancy, do HPT in a wk after missing period and repeat it in a wk if the first test was (-) & still in doubt. More? Seek pro-evaluation & counseling timely. ...Read more
I had a heavy period for two days then lot spotting for two days. Could i be pregnant? Recently went odd bc pill. Second month not taking the pill.
Take the test: If you want to know if you are pregnant, take a test. In today's world you do not need to wonder if you are pregnant or not based on symptoms. Pregnancy tests are available at any pharmacy and in minutes you will have your answer. They can detect a pregnancy 7-10 days after conception. The best time to take one is when you miss your period. ...Read more
I had an unusually extremely heavy period last month then this month it was 2 days early and lighter than normal with clots like usual. Am i pregnant?
Probably not: Regularly timed periods (not counting the amount of bleeding) are usually associated with not being pregnant. Pregnancy is associated with an absence of a period. Take a test, home pregnancy tests are very accurate if you're concerned and are sexually active. If you would like a more regular period, consider birth control as an option to help regulate. ...Read moreSee 1 more doctor answer
My periods r heavy period w/ dark blood. And this month i'm having a med. Flow w/ bright red blood. I've taken 4 pregnant test & all neg. Why is it diff?
Normal: Some women will see variation in their bleeding from month to month. So this is probably normal. If you have had a recent normal period, you are unlikely to be pregnant. Obviously, my next advice is to please use birth control if you are going to be sexually active plus condoms to help prevent sexually transmitted diseases. ...Read more
I had sex recently on the 15th of this month and three days later i had a brown spot that turned to light red, its not a heavy period could i be pregnant ?
Maybe: Anything is possible, but the best way to know for sure is a urine or blood pregnacy test. ...Read more
Hypermenorrhea (Definition)
Hypermenorrhea is menstrual flow that is heavy. About 1 in 20 women have heavy flow. If you need to change a pad or tampon every 2 hours or more or have gushing or soak into your clothes frequently you have hypermenorrhea. See a doctor. ...Read more
Adult Health (Definition)
Adult Health ...Read more
- Talk to a doctor online
- Can you have your period the first month your pregnant?
- Can you have a period first month of pregnancy?
- Can you have a period the first month of pregnancy?
- Can i be pregnant and still have my period the first month?
- Can you have your period first month pregnancy?
- Can you have a normal period your first month of pregnancy?
- Can you be pregnant with a heavy period?
- Can you have your first period and still be pregnant?
- If you have a heavy period can you be pregnant


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The following transcript is for the Davidson Academy Overview Video.
Narrator: The Davidson Academy of Nevada is the first free school of its kind for profoundly gifted
students. The academy offers students who are working at an advanced middle and high school level an
education matched to their abilities, not their age. Located on the University of Nevada, Reno campus,
students learn at an accelerated pace, while working side by side with intellectual peers.
Colleen Harsin, Academy Director: The Davidson Academy of Nevada really is a unique opportunity. It's
a work in progress, but it's an exciting work to be a part of. It's an opportunity for students to get to
know themselves as well as get to know others who share their intellectual abilities and also some of
their interests.
Katie Daw, Student: I really wanted to go here, mostly because of the challenge. But I didn't really know
that socially it would be really great, too. There's so many different personalities here. It's so lively all
the time
Jon Wade, Academy Parent: They believe in…in trying different things. And if certain things don't work,
don't do them anymore. And if other things work, build on that. And that's a very different way of
running a school than you're going to see in—in most institutions.
Amy Bodner, Student: You really can take classes at any level you want here, and the…you know, the
sky's the limit.
Eugene Paslov, Former State Superintendent: This is one of the best places in the world that you can
send your children. Uh…it has not only a caring and—and compassionate environment for the
youngsters and excellent teachers, it has access to a world class university.
Narrator: The Davidson Academy provides profoundly gifted students an appropriately challenging
education. Curriculum is designed specifically for academy classes and focuses on higher level thinking.
Alex Wade, Student: Well, the first thing I like the most is the curriculum, how you can work at your
own pace and it isn't everything at the same level. And another thing I like about the Davidson Academy
is the social interaction, there are more people who share my interests here.
Larry Kramp, Academy Instructor: I do meet all the state standards, but my curriculum is driven by the
students: What do they want to learn? What's—what's interesting to them? What can I teach them
that they don't know or what's new to them?
Susan Daw, Academy Parent: It's fluid; it's flexible…we'll get her where she needs to be. And she is kind
of all over the place, and that works out for her.
Narrator: A hallmark of the Davidson Academy is the Personalized Learning Plan or PLP. Developed for
every student, these plans are adaptable documents used to guide students through the rigorous core
Ms. Harsin: We're very hands on in terms of working with students and developing what we call a
Personalized Learning Plan which is a series of interactions, documents, and plans to get them where
they need to go.
Erin Vienneau, Curriculum Coordinator: So the PLP can cover all kinds of…all kinds of ground. But it's
basically a tool for looking at: What have you done? Where are you going? And how are you going to get
Narrator: At the Davidson Academy, students thrive while being surrounded by peers who share similar
interests. Respect and tolerance of each other's differences truly make the school unique.
Ms. Harsin: We really look at the whole child, not just the academic side of the students…uh, when we
work with them. So it's a very dynamic environment, they make great social connections in the context
of—of learning their academics.
Jade Allison, Student: I was kind of surprised that it was really, it was a relaxed place. It's not just totally geeky and nerdy. And you can just hang out with friends, and it's normal. It's challenging in the
classroom but it's also really fun at the same time.
Taylor Wilson, Student: Because it is challenging and the fact that you have people to talk to and gain
more insight into these things is really cool.
Narrator: The Davidson Academy location on the university campus provides opportunities for students
to excel beyond the academy's walls. Students can access the university's many resources and when
ready may attend university courses.
Ms. Harsin: We have a very respectful relationship with the university, um, and when we're requesting
options for our students, uh, they've been very receptive.
Narrator: Many families relocate to Reno so their students can attend the academy. With Lake Tahoe,
the Truckee River, and Sierra Nevada mountains nearby, Reno is an outdoor mecca. Davidson Academy
families are part of a vibrant local community with opportunities for young musicians, dancers, athletes,
and scholars.
Uche Uchendu, Parent: When you move halfway across the country...um, part of the fears you have is:
Is…is it worth it? Um, what you're looking for, are you going to get it? Um, he is in an environment
where he feels at home. He is among children who communicate at his level.
Narrator: At the Davidson Academy, we know every student is unique. We believe their education
should be, too. To learn more, visit the academy's website or contact us today.
Annalisee Brasil, Academy Graduate: There are so many kids out there that have been hungry for
knowledge, and whether they realize it or not if they find the academy and they see it…it's just…it's so
different from any other school that you'll go to. They know it's different, and they know it's going to be


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The slogan used to be "An Army of one." And if the military isn't careful, that's exactly what they'll have. America's soldiers are more disgruntled than ever, a new report in a depressing string of outcomes shows. Of the branch's 777,000 soldiers more than half (52 percent) are unhappy — or worse, "rarely count[ing] on good things happening" to them. Almost as many — 48 percent — explain that what was once one of the most rewarding jobs on the planet is now anything but.
Dissatisfied and disrespected, hundreds of thousands of soldiers say their commitment is waning. The warning signs have been there all along, but only recently have the surveys started to confirm what most long suspected: that this administration's radical policies are having a catastrophic effect on the troops. Only 28 percent of the Army and National Guard feel good about what they do — a low-water mark for one of the nation's proudest traditions: military service. Two-thirds, USA Today reports, are "borderline or worse for an area called 'catastrophic thinking'" — despite six years of an "optimism program" meant to make soldiers resilient. At $287 million, the campaign has been a dismal failure.
Like most of the Pentagon's fixes, this one can't seem to overcome the toxic environment created by the President's attacks on faith, values, and brotherhood. The Army's "positive psychology" never had a chance in a culture of non-stop sexual engineering and foreign policy incompetence. Not to mention that this "optimism program" doesn't compete with the original one — and that's faith! Why not save a quarter of a billion dollars and stop discouraging a source of real positivity: religion?
Unfortunately for the military, leaders can't buy optimism — they have to create it. That's extremely difficult to do when the commander-in-chief turns the military into his primary base for social engineering. It started with the repeal of "Don't Ask, Don't Tell," worsened with women on the front lines, and continued right through to a full-scale war on religious expression.
Trending: Why Your State Should NOT Legalize Weed
Back in 2010, when Congress rolled out the red carpet for homosexuals, FRC warned the consequences would be severe. A year later at our press conference, reporters asked me, "Where's all the fallout that FRC predicted?" And I'll tell you what I told them. It's impossible to gauge the full effect of sexualizing the military in one year. "But make no mistake," I said. "The repercussions have begun." Now, the same media is tripping itself to report the string of bad news: sexual assaults, suicides, tanking morale, dissatisfaction, recruitment problems. Is it any wonder 40 percent don't trust their fellow soldiers or superiors? Only 15 percent have confidence in the leadership of their chief superior — President Obama.
For now, the DOD is desperately trying to avoid the root issues. In fact, when USA Today asked for comment on the report, officials "disavowed [the Army's] results." "Sharyn Saunders, chief of the Army Resiliency Directorate that produced the data… [said], 'I've sat and looked at your numbers for quite some time and our team can't figure out how your numbers came about.'" When reporters sent her the data, Saunders claimed the formulas "were obsolete." They cooked the numbers and forwarded along new statistics ("but lowered the threshold for a score to be a positive result"). "As a consequence, for example, only 9% of the 709,000 score poorly in optimism."
Well, the Army can change the formula, but it can't change reality. And that reality is that the constant wear and tear of war isn't the problem here; the President's battle against the timeless traditions and standards of the military is. This isn't what our brave young troops signed up for. And based on enlistment numbers, it isn't what future soldiers will sign up for either.
The opinions expressed by columnists are their own and do not necessarily represent the views of Barb Wire.


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The all-new Atlas Elektra Stratus women's snowshoe has all of the performance-driven tech and innovation that's driving our Peak Series into its first season.
- Heel Lift Bar
- On steep climbs, calf muscles tire quickly and traction decreases when your foot matches the slope angle. The heel lift bar eases fatigue and ties directly into Advanced Aft Traction for grip.
- Spring-Loaded Suspension
- An Atlas tenet from the beginning, Atlas' patented Spring-Loaded™ Suspension (SLS) keeps the snowshoe close underfoot for easy maneuvering and suspends your foot so it can move freely with its intended articulation. The suspension absorbs impact and lets your foot flex naturally side-to-side for a comfortable, stable position on traverses and uneven terrain. SLS enhances traction control too, as the flex provides deeper crampon penetration into the slope, especially on steep or off-angle terrain.
- All-Trac™ Toe Crampon
- The time-tested geometry of our All-Trac™ toe crampon provides traction in all directions. Wider traction tabs on the sides and corners complement sharp front and rear points for confident hiking.
- Traverse Trac Rails
- The sharp ridges of our side rails augment the downhill function of the heel cleat, running parallel to the snowshoe frame for solid footing, even on firm sidehill terrain.
- V-Frames
- A proprietary Atlas shape, our sturdy aluminum V-Frames are the key to an efficient, natural stride. The V shape tracks straight in deep snow, and the tapered tail pulls less snow as you step forward, saving your energy. The turned-up tail of the V-frame rolls easily into each step for a natural gait. Built with lightweight, durable 6000- and 7000-series aluminum, the V-frames are used on all Atlas snowshoes, including our new Youth Series.
- Elektra Design
- The Elektra women's designs grew from a two-year biomechanics research program to a deep line of successful women's snowshoes that continue to lead the industry. Our Elektra frames are shaped to accommodate a woman's natural gait, with tapered tails, a narrower nose and outside rolling bends that nest the snowshoes together comfortably. Since women's needs are more than frame-deep, our binding designs are molded around a women's boot last, offer increased arch support and use carefully-placed strapping and padding to eliminate pressure points and keep circulation moving in the cold.
- Wrapp Helix Binding
- The Wrapp™ Helix binding blends Atlas' proven Wrapp™ series design with the added performance of the Boa® Closure System. This provides a secure fit each and every time, the simple twist of a dial delivers consistent precision when the terrain gets technical.
- Weight/PR: 4.08lb
- Load: 120-200+lb
We are interested in your comments!
Your comments are valuable to us. Our customers appreciate reading about the experience you share. Your opinions will also allow us to make the best selection of products for your satisfaction. Thank you!


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An Army investigation into anthrax contamination outside secure labs at the nation's chief biodefense research facility in Maryland blames cavalier attitudes for the safety breach, reports the Los Angeles Times. The anthrax leaks were detected in April 2002 at the Army Medical Research Institute of Infectious Diseases at Ft. Detrick, Md. Officials at the facility, which served as the chief forensic lab for the 2001 anthrax mailings that killed five people, revamped security and safety rules last year. Discovery of the leaks caused a scare in nearby Frederick when it was thought that a laundry contractor could have handled contaminated garments from the lab. No one became ill.
The Army report, obtained Thursday by The Times, also showed that some researchers at the facility doubted its commitment to biosafety. "The safety program may be more about insulating the institute from criticism than from protecting the workers," one lab supervisor told a military investigator in the detailed report completed in May 2002 and just released under the Freedom of Information Act. The leaks were detected by a researcher who was conducting independent tests outside the chain of command, triggering the investigation. No employee was disciplined for safety violations, said an institute spokesman.
Link: http://www.latimes.com/news/nationworld/nation/la-na-anthrax20aug20,1,7442672.story?coll=la-home-nation


text: PHOTOS: Hillside students visit Capitol, meet senator TOPICS:albanycapitolclass photoclass picturehillside elementaryHugh T FarleyMr. LasherMrs. HerringtonNiskayunasenatorstudentsYour Niskayuna Posted By: Rebecca Isenhart June 17, 2014 State Senator Hugh T. Farley (R-Niskayuna) met students from Mr. Lasher and Mrs. Herrington's classes from Hillside Elementary School, Niskayuna, NY, on June 10th when they came to Albany to tour the Capitol. Photo courtesy of Senator Hugh T. Farley's office Photo courtesy of Senator Hugh T. Farley's office


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Group Training
Most people enjoy working out with someone- a friend, a coworker, or a spouse. Motivation is up as is the excitement level when we workout with others. TFE brings everyone together to help them meet their fitness goals by training in a small-group training session or boot camp. Both of these classes are limited in number (3-6) to still keep the client to trainer ratio low for highest the highest quality instruction and feedback.
Small Group Classes: $25 drop-in rate; $135 for 6 classes
Group Training:
2 people $105
3 people $120
4 people $135
Powered by


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A friendly welcome and a comfortable bed; a great place to park your RV or camper; or just a scenic, quiet place to pitch your tent – whatever you need, Saskatchewan has you covered.
If you are looking for the Saskatchewan campground that's perfect for you, visit our camping page.
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Tag: how to create a custom googleplus username
How To Create A Custom GooglePlus Username?
Jana Raj Nov 14, 2016 Leave a Comment
Aah! At last! Just when we thought we would be stuck with the ridiculously long (and insane!) Google Plus profile URLs forever, Google finally announces a much anticipated feature on…Read more »


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Chloraseptic Sore Throat Lozenges with Liquid Center Cherry18.0 ea
Online and store prices may vary
Arrives in 1-3 business days* Restrictions apply.
See shipping FAQ
Frequently bought with...
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- Adults and children 6 years of age and over: take 1 lozenge every 2 hours as needed. Allow lozenges to dissolve slowly in the mouth
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- Store between 59° and 86°F (15-30°C)
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- Sore mouth symptoms do not improve in 7 days
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text:
Pictured right to left: Julia Gardner and John Vincent, Vector 7, Newcomer SME of the Year, Nigel Fenn, South West Water, Large Employer of the Year and Jonathan Taylor, Alcoa Power & Propulsion, Advanced Apprentice of the Year, at the South West National Apprenticeship Awards 2015.
Having been nominated by Samantha Jackman, Apprenticeships Manager at Plymouth College of Art, dynamic web design and marketing business Vector 7 has won recognition at the South West regional final of the National Apprenticeship Awards.
Vector 7, which is based in Honiton, Devon, has won the EDF Energy Award for Newcomer SME of the Year at the South West Regional Apprenticeships Awards 2015. We caught up with the company's two directors, Julia Gardner and John Vincent, just a few days after their win, when they were still fielding a storm of media interest and a flurry of well wishers. The business partners, who moved to Devon from London around twenty years ago, each bring years of experience in advertising and marketing with them to the enterprise. Although it was originally established in 2003 as Vector Ltd, it's only more recently that the apprenticeship model has become central to Vector 7's success, as Julia recalls:
"We've taken on eight apprentices in the last two years. Five last year and three this year. We're a company of just 15 people in total, so that's quite a big increase!"
Although the company had had one or two apprentices in the past, it is only in the last two years that it has developed the carefully designed in-house training programme that sets it apart from other small business employers, as Julia says:
"We're offering something pretty unique to young local people looking for an apprenticeship because ours has been developed in-house specifically for web marketers."
John explains that there's more to the Vector 7 apprenticeship than simply becoming a great web designer; the company wants to give the young people the skills to reach clients' customers intelligently, by becoming both informed about the industries they operate across and acquiring a high level of professional skill:
"Using advertising psychology, we train the apprentices to understand the industries our clients are part of. We work for joineries, window companies, flooring companies and we help them to understand what's going through the mind of, for example, someone buying a new kitchen, new flooring or bespoke furniture. The more we can help them understand what a customer's thought process is when choosing these services, the better equipped they are to offer a good service."
Vector 7 apprenticeships are designed to give each individual apprentice the optimum in hands-on experience, making them part of the full service journey rather than just an isolated cog in the machine. For a small business offering a quality service to other small businesses, this is essential. John says:
"We don't work with multi-nationals or big corporations. We're dealing with, for example, a heating engineer with just five engineers under him. Vector 7 trains apprentices to help customers like him to find their voice online. If we were Yell, then all we'd need from our clients would be a logo, four bullet points and a telephone number. Our service is comprehensive, and can include things like video, photography and case studies of clients at work, demonstrating happy customers. The apprentices are taught to deliver the service from start to finish. They're not part of a conveyor belt, they need to talk to the clients, to pick up the phone and learn about the industry niches that they're working in. It's about teaching them to really think."
Sarah Jamieson is an apprenticeship tutor and assessor for Plymouth College of Art. She comes into Vector 7's offices every Friday to delivery training to the apprentices. The level 3 apprenticeship takes 18 months to complete and comprises two qualifications – the BTEC Subsidiary in Art and Design, and the AIM Award NVQ. Along with her colleagues at the college, Sarah is thrilled to see Vector 7 receive well-deserved recognition for its outstanding apprenticeships. She said:
"I think it's fantastic for Vector 7 to have won this award. It just tells the world that the students here are having a wonderful experience. They're gaining a lot of technical skills but they're also getting to put those into practice and excelling. I love to see what they're up to and what they're creating. This is a really great place to get your foot in the door."


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Computer Science Seminar Series
The Computer Science Seminar Series was created in 2009-2010 and features invited speakers from all areas of computing. In addition to invited speakers, the seminar series also features students and faculty associated with our university's Computer Science graduate programs.
The goal of the seminar series is to promote a culture of collaboration and research excellence at the university. Seminars are (typically) held weekly and are scheduled to take place Wednesdays from 3:30 to 4:30 p.m. in the Science Building, Room 4170. If you have any questions or requests, please contact the Seminar Series Co-ordinators Amirali Abari, PhD and Ken Pu, PhD.
Join the mailing list
Our university's Computer Science graduate students and faculty automatically receive seminar announcements by email. Other members of the university or members of the public may subscribe to the Computer Science Seminar mailing list.


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"For while we were still weak, at the right time Christ died for the ungodly. For one will scarcely die for a righteous person—though perhaps for a good person one would dare even to die— but God shows his love for us in that while we were still sinners, Christ died for us." (Romans 5:6-7)
These verses are quite significant for most if not all Christians. They give us the great news that through the work of Christ we now have peace with God. This is the essence of God's grace: Christ died to justify us, to make us righteous before God so that we may be saved from His perfect justice and so escape His wrath against sin. We did not deserve His grace because we were His enemies, alienated from and hostile to Him. Even so, God sent His Son Jesus to die for us. There was nothing worthy or desirable in us, yet He created and chose to love us. And because He loved us so much, He showered His grace on us and reconciled us to Himself.
And though we know we are justified by God's action in and through Christ we have difficulty appropriating, understanding or believing it. We must always bear in mind that salvation comes all by God's grace and His work, lest we become conceited and think we have earned or merited it because we are such good and righteous people. And, in addition, we have an obligation to share God's grace and pour it out upon others as the Lord has poured it out on us. This is so that others may know the truth and repent and rejoice in the Lord Jesus Christ who has bought us reconciliation with His own blood. For if the Lord did this great thing for us while we hated Him, so ought we to give our lives in love to those who hate us as well as Him.


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Fit for Adventure
The not-so-extreme sport of freediving
Underwater meditation sounds pretty good - until you run out of breath.
Should parents be worried as Aussie kids flock to extreme sports?
Concerned parents should not be worried as long as there is balance, says experts
5 microadventures you can try this weekend
Escape the grind of the nine to five with a mini weekend adventure
Want a sport that combines strength and yoga? Try bouldering for your best ever body
Indoor climbing gyms are booming as people discover indoor rock climbing
Can normal people run ultra-marathons? Yes, but only if you enjoy pain
Why ordinary people are taking up the challenge of the most gruelling footrace on the planet
The extreme training secrets of extreme sports athletes
The world's foremost extreme athletes reveal what preparation gives them their edge
The origins of extreme sports
A homage to the innovative (and possibly crazy) adventure pioneers
Extreme sports for wusses
Not-so-extreme sports to help ease you into adventure territory
World's deadliest hikes for hard-core adventure seekers
Terrifying cliffside walkways, near-vertical ascents, and wind-swept suspension bridges are all on the cards for anyone brave (or stupid) enough to take on one of these risky treks
Workouts to do while camping (away from the gym)
Break up your marshmallow toasting with these nature-friendly exercise


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Free 212 page ebook on Get Organized in Lightroom
This came across my desk, or desktop and had a look at it and this ebook which you can take with you anywhere is free until Feb 14th, 2016. This is a good resource to add to your electronic library put together by Photographers for Photographers. So enjoy
Are you tired of spending too much time looking for your photos? Have you over lost track of some of your photos and felt totally stressed out? While Adobe Photoshop Lightroom is a great tool to develop your photos, it also serves another important purpose… keeping your images organized. But how you go about this process is pretty complex.
The new book is called, "Get Organized in Lightroom." In its 212 pages, you'll find practical advice and expert tips. Five experts from Photofocus: Kevin Ames, Rob Sylvan, Levi Sim, Vanelli, and Nick Minore share some of their favorite techniques to import, organize, and tag photos. They share ideas and best practices on how to keep an organized photo library.
The book is a $19.99 value, but is free until February 14, 2016, thanks to our friends at Drobo. They offer some of the best storage on the planet that's ready for a giant photo library. In fact, we're even giving away a Drobo right here.
To get your FREE download, pleas subscribe to our newsletter by clicking Free ebook.
Once you have confirmed your subscription, you will receive a link to download the file.


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Lens whacking – it's not as destructive as it sounds. So before you go slamming that expensive piece of glass into a hard surface, listen up close.
Lens whacking, also called free lensing, is a method of shooting with the lens detached from the camera body. It allows light leaks, creates a tilt shift focus effect, and adds a dreamlike, vintage quality to your footage.
Watch this video to see lens whacking in action:
That entire video was shot with the lens detached from the camera. The following lesson is written based on my own lens whacking experiences along with this blog post written by lens whacking virtuoso James Miller. James has been whacking lenses for years and does some pretty incredible stuff with the technique. Check it out:
How it works
Normally the only light that hits your camera's sensor is filtered through the lens. When you remove the lens, light can hit the sensor from many different angles. If too much light is let in your image will be over-exposed and hard to make out – but if you let just a bit in, you'll get some lovely lens flares and light leaks.
Removing the lens from the camera will also affect your focusing. Depending on how you tilt and move the lens away from and toward the body of the camera, you'll notice that all of the frame, none of the frame, or only a portion of the frame will be in focus. This is similar to the effect achieved by tilt shift lenses.
This is what you can expect to see, but the beauty of lens whacking is that the results are largely unpredictable. It's possible (and actually quite popular right now) to add light leaks and lens flares after shooting (in post) using overlays. However, I personally find it more fun and fulfilling to create the effect myself, organically and spontaneously, in real time. It's a dynamic form of shooting in which you find yourself moving around, experimenting, and engaging more deeply with your subject.
Since you'll be shooting with your lens detached from your camera body, the first thing you'll obviously need is a camera with a detachable lens! A DSLR is a good choice. For this lesson I'll explain the process using Canon cameras with Nikon lenses. But if you have a different setup, you should just experiment and see what works. You can use a camera with a full frame sensor—like the 5D Mark II or III—or one with a cropped sensor like the 7D.
When shooting with a Canon DSLR, it's best to use old Nikon glass (without a Nikon adapter!). Using Canon lenses won't work, as the distance between the rear element and the sensor is too small. The vignetting is too extreme, and the lens just doesn't fit correctly. Nikon lenses are just slightly smaller than Canon ones, so they fit perfectly into the lens mount. Prime lenses are great, as you won't need to zoom.
You can find some pretty nice older Nikon lenses online for around $50-100. James Miller recommends the Nikon E series 50mm 1.8 as a good place to start, for the price of only $50-75. A 50mm lens is great for the full frame sensor, but on a crop sensor that ends up more like a 70 or 80mm. Because you'll typically want to shoot handheld when lens whacking (in order to move around and experiment more freely), stabilization is a concern. With a longer focal length you can run into issues with wobble and rolling shutter. Therefore, a 35mm lens is a better choice for a crop sensor. However, I did shoot on my 7D with a 50mm lens and didn't find it too difficult.
You may also want to use an eyepiece like the Zacuto Z-finder to add extra stabilization and free up your hands to manage the lens and filter out light.
First, turn your camera to video mode and turn live view on. Make sure you move the lens out of the way when the mirror flips up for video mode.
Open the aperture on the lens as wide as possible, and set the focus to infinity. If the lens is too soft when it's open all the way, you should close the aperture a step or two. However, it's best to keep the lens open as this will let in a good amount of light. The smaller your aperture, the closer you'll need to bring the lens to the body in order to achieve focus; if the aperture is set too high, you won't be able to whack. In a similar vein, it's best to set the focus to infinity because the smaller your focus distance, the closer you'll need to bring the lens to the camera in order to focus. If you're focusing on something close and find that you have to move the lens too far out from the camera body to achieve focus, turn the focus ring away from infinity.
With shutter speed set to twice your frame rate, and your aperture open, tweaking ISO will be the main way to adjust your exposure.
Using your fingers and wrist, tilt the lens right to left, up and down to achieve the desired look.
If you have an eye piece, hold the lens and camera body with your left hand, hold it up to your eye to stabilize, then use your right hand to filter the light at the top or sides if necessary.
Tips and Tricks
Light leaks and flares will appear on the side of the frame that you tilt the lens on. So if you want more action on the right, tilt out on the right. For more fun on the left, tilt out to the left.
Sometimes you can rack focus by moving the lens towards and away from the camera body, especially when shooting closeups.
When focusing, if your subject moves further away, bring your lens closer to the body. If your subject moves closer to the camera, pull your lens further from the body.
Because you're shooting handheld, try to focus on one element and be sure to get long shots. It's fun to experiment, but once you get the right focus or light leak, hold it a while. Don't just capture a few seconds here or there.
Use this technique sparingly. You don't need a huge lens flare in every shot. Simply holding the lens out from the body to the point where the image is in focus will add a nice, subtle wash of light to your composition.
Try using light leaks as a transition. In the field, shoot light leaks at the beginning and end of your shots. When editing, start with a properly exposed and in focus shot that ends with a blast of light leak, then cut to a light leak that is slowly brought back in focus and to the correct exposure.
If you're worried about dust and dirt getting on your sensor, James suggest cutting a piece of optical quality polyester film like Melinex, or ND filter film, and fitting it into the lens mount hole under the outside ring and above the contact pins.
Now that you know the basics, it's time to liberate those lenses from the constraints of your camera body and whack away, my friends! We'd love to see what you do with the technique, so when you're finished, add your lens whacking videos to the Lens Whacking Group! To get your creative juices flowing, I'll leave you with a gorgeous video shot by James Miller, the lens whacking master:


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The MCCAA just announced its awards for the 2011-12 season; three Mott Community College Bears received top honors.
Mott head coach Steve Schmidt was named Coach of the Year, John Taylor Player of the Year and Ralph Eason Freshman of the Year. Eason probably etched his name into the award over the last few weeks, leading Mott in several big games including wins over Lansing and Oakland.
The rest of the MCCAA Awards can be viewed here.
It's no surprise that Taylor won the award for the top player after scoring 40+ points in two of his last three outings. He is on track to be named a first team All-American as well. I've covered basketball for quite a few years and I can count on one hand the number of players I've seen up close that can score like Taylor.
Eason hasn't really gotten the credit he deserves up until this point. He is Mott's most important player, in my mind, because he has such a well-rounded game. Add to that the fact that no one outworks him.
As for Coach Schmidt, what can more be said? The numbers are gaudy.
- Career record: 569-124
- MCCAA Eastern Conference Championships: 1993, 1995, 1996, 1997, 1998, 1999, 2005, 2006, 2007, 2008, 2009, 2010, 2011 and 2012.
- MCCAA State Championships: 1995, 1996, 2000, 2005, 2006, 2008, 2010, 2011 and 2012.
- District/Regional Championships: 2001, 2002, 2003, 2004, 2007, 2008, 2011 and 2012.
- National Championships: 2003, 2007 and 2008.
- National Runner-ups: 2001, 2004, and 2011.
- Final Four appearances: 2001, 2002, 2003, 2004, 2007, 2008 and 2011.
Mott (31-1) will return to the National Tournament in Danville, Illinois on March 21 to make a run at the school's fourth national championship. Mott will, with little doubt, be the no. 1 seed in the tournament. The bracket will be made known to participants on Monday night.


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Goalie Coaches
Lisa Dixon was a former assistant coach at the University of North Carolina. She is currently living in Baltimore, and is the Special Assistant to the President and Special Events Manager for the Baltimore Ravens. Before accepting the position at UNC, Dixon was an assistant coach at Penn State University. Dixon graduated from the College of William & Mary in 1997. As a lacrosse goalkeeper, Dixon helped William & Mary earn three NCAA Tournament appearances. In the Colonial Athletic Association conference, she received first team honors, and was recognized as a CAA Scholar Athlete in 1996 and 1997. In Dixon's senior year, she received First Team USWLA and IWLCA/BRINE All-American honors. In June 1997, she was awarded the C. Markland Kelly award; otherwise known as the "Goalie of the Year" award for Division I.


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Day 19, 9th day cooking, Ballymaloe Cookery School
On May 12, 2010 By ginandcrumpets
I've never liked mushroom soup. The forest floor flavour often surprises me by being nice, but the slimy, chewy, grainy texture that slops off the spoon like condensed catarrh makes me shudder and push my bowl away.
However, mushroom soup was one of my dishes for Friday, so I carefully […]Continue Reading →
Day 18, 8th day cooking, Ballymaloe Cookery School
On May 11, 2010 By ginandcrumpets
The 6th May was a significant day in my Ballymaloe cookery career: I earned my first blue plaster. I got my cobalt coloured sticky stripes peeling Bramleys for spicy apple chutney. In the pursuit of excellence, I was slicing off the tiny bits of peel that wouldn't let go […]Continue Reading →
Day 16, 7th day cooking, Ballymaloe Cookery School
On May 9, 2010 By ginandcrumpets
I strolled into Kitchen 2 on Tuesday, relaxed and recharged after the Bank Holiday weekend. It was 8.40am, I had my order of work, I'd remembered my knives, I knew exactly what I had to do – or almost exactly. I was down for Supervisor duties on the rota, so […]Continue Reading →
Nautilus, Inn by the Harbour, Ballycotton
On May 5, 2010 By ginandcrumpets
If Ballymaloe is our Babylon, then Ballycotton is our Soddom and Gommorah. Timourous, befloured students cast off their discipline and hunger for knowledge on the 2-mile journey to the harbour village and arrive there with a thirst for beer and dancing and whatever else they can get.
Our […]Continue Reading →
A thunderstorm killed the internet in the cottages this weekend, so I've been cut off from the outside world. No lol cleggz, no Scrabble, no online arguments about the price of fish to keep me entertained and no way to update G&C. So this is a […]Continue Reading →
Gin tasting: Hendrick's Gin
On April 29, 2010 By ginandcrumpets
A break from the Ballymaloe transmissions and a welcome return to the world of gin. There's nothing like the peaceful calm and tranquil quietude of the countryside to make you turn to drink. If it wasn't for the pub and the possibility of inappropriate sex with a fellow student (or better […]Continue Reading →
Day 9, 4th day cooking, Ballymaloe Cookery School
On April 29, 2010 By ginandcrumpets
Chicken with mushrooms and rosemary
Readers, I burnt the potatoes.
I knew that it'd be the simple things that'd fox me at Ballymaloe. The things that you stick in a pan or leave in the oven and then slap on a plate at home. Potatoes, rice, pasta – the damn soda bread. And […]Continue Reading →
Day 8, 3rd day cooking, Ballymaloe Cookery School
On April 27, 2010 By ginandcrumpets
Monday began early and in welly boots. I walked down to the milking parlour at 7.30am to help The Silent Pole milk the 2 Jersey cows that supply the school and Darina's family with milk.
Or, he milked the cows while I stood in the corner and watched, occasionally asking […]Continue Reading →
Day 5, 2nd day cooking, Ballymaloe Cookery School
On April 25, 2010 By ginandcrumpets
On Friday I was cast from the Celestial City of Rhubarb Compote Happiness to the Slough of Soda Bread Despond. I failed at the Beginner's brown soda bread. The picture you're looking at is a photo of a loaf of soda bread deemed so bad it wasn't fit to […]Continue Reading →
Day 2, 1st day cooking, Ballymaloe Cookery School
On April 24, 2010 By ginandcrumpets
Day 2 at Ballymaloe began with me realising that the thick folder of recipes wasn't a compendium of everything we were going to make at Ballymaloe in the 12 weeks, it was everything we were going to make this week. I reeled from that shock into the kitchen, where we […]Continue Reading →
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I dont know what happened to jp. For people who think i left i didnt i would never leave kcc. But i have respect. Jp telling me to bounce as if i was a noob who just joined 2 days ago. And when ff got banned dlow had his back and i said that ff was the acting leader for the clan and clan wouldve been full of noobs without him.interesting thing that stunned me is when jp talked about kicking ff(assuming he was banned). And i was like FUCK LOYALTY HAS NO VALUE!! Watch ur back eff eff. Ooh and that guy jdpowell wanted u out of kcc. He and jp where both chattin. But wait a second didnt u recruit powell and get him to kcc. next step is promoting jp to leader and there u have it. A mexi takeover
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Welcome to a place where the coffee flows as free as the ideas. This is the home of big thinking—and dedicated, passionate people—that was named a Top Workplace in Northeast Ohio for the third year in a row.
Want to join us? We're always looking for driven, talented people to join the A-team. Even if the right position for you isn't posted, feel free to submit your résumé and cover letter to firstname.lastname@example.com. We'd love to hear from you.
Current Openings and Opportunities
Freelance Art DirectorView the full posting
AKHIA is currently looking for an experienced Freelance Art Director to work on site with our creative team to help deliver creative and strategic solutions.
• Occasionally concept creative and strategic solutions (in groups, pairs and alone) that are on brand
• Work quickly to provide near real-time solutions and ideas
• Layout and design a variety of pieces
• Communicate with print, digital and video vendors if needed
• Strong design skills with a high level of understanding in composition, typography and production
• Strong leadership skills
• Must be able to complete multiple projects quickly and accurately
• Must be proficient in InDesign, Illustrator and Photoshop
• Immersed in current marketing and advertising trends
• Candidate must be able to be on site during office hours
How to apply: Please email your resume to email@example.com.
Senior Art DirectorView the full posting
AKHIA, headquartered in Hudson, Ohio, is currently looking for an experienced full-time Senior Art Director to play a key role in the organization to concept and deliver creative and strategic solutions. The Senior Art Director will work on a variety of assigned projects and have a strong design background in branding, concept development, design and layout, and demonstrate the production skills needed to execute his/her ideas.
Responsibilities/Essential Duties:
• Concept creative and strategic solutions (in groups, pairs and alone) that align with the client's brand and marketing objectives
• Lead brainstorming, concepting, development and production of multiple projects
• Work closely and collaboratively with writers, other senior creative and agency leadership
• Provide near real-time solutions and ideas
• Effectively present work internally to teams and externally to clients, with thoughtful rationale
• Communicate regularly with print, digital and video vendors
• Guide, influence and motivate junior creative team members
• Be the Creative representative in cross-discipline account leadership team
• Recommend improvements to agency process
• Ensure the highest standard of creative execution across all campaign creative elements
• Establish a strong understanding of clients' products and their positioning in the marketplace as well as their business and industry as a whole
• Work on multiple projects simultaneously and meet tight deadlines within established budgets
• 6-8+ years' agency experience
• Extensive knowledge of and experience with Adobe Creative Suite (InDesign, Photoshop and Illustrator)
• Hold a bachelor's degree in graphic design, fine arts, a related field or have equivalent experience
• Strong design skills with a high level of understanding in composition, typography and production
• Strong presentation skills
• Leadership skills with experience and comfort in owning projects and directing designers
• Passionate about design and immersed in current industry and technology trends
• Must be a strategic thinker and creative problem solver, with an ability to influence, ideate, and bring his/her ideas to life
• Have an understanding of writing principles, message and design interaction
• Adhere to the AKHIA core values in all business interactions, and conduct self in a manner that reflects the agency's vision and values at all times
• Must submit a portfolio or link to portfolio demonstrating breadth of project experience
Physical Demands:
• Consistently requires sitting for a majority of the day to complete essential job duties on the computer and telephone
• Consistently requires auditory abilities to efficiently listen and effectively communicate with clients, vendors and staff to carry out essential job duties
• Occasionally requires standing to scan, print and copy job related documents to carry out job duties
• Occasional overnight travel by land and/or air may be necessary
Why AKHIA?
AKHIA is a fully integrated marketing communications agency located in Hudson, Ohio. We came to be in 1996 when founder, Jan Gusich, set up shop with a card table, a client and a vision after spending years in the PR business at a big Cleveland ad agency. Today, AKHIA is 60+ experts-strong, boasting a client roster of some of the smartest and most respected companies in Northeast Ohio and beyond.
AKHIA has been named as a Top Workplace in Northeast Ohio for three consecutive years and was also named a Weatherhead 100 award winner for three consecutive years as a fastest-growing company in Northeast Ohio.
AKHIA is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, religion, color, national origin, sex, age, physical or mental disability, genetic information, sexual orientation, gender identity, marital status, veteran or military status, or any other factor determined to be unlawful by federal, state, or local statutes.
How to apply: Please email your resume to firstname.lastname@example.com.
Shadow at AKHIAView the full posting
Do you want to write content that makes an impact, develop cohesive marketing plans, design creative concepts or measure analytics using social media? Maybe you can see yourself in a variety of these positions, but aren't sure where your expertise lies. Now is your chance to spend a day at AKHIA learning about how we operate, our different departments and where you might fit within agency life.
Our shadow day experience allows students to receive a high-level overview of what it is like to work in an agency. Students will meet with a variety of employees within different departments and have the opportunity to ask questions and receive advice pertaining to their future career goals.
Please note that AKHIA offers a limited amount of shadow days per year. All students are welcome to apply for the opportunity, but those who apply must be working towards a marketing/communications related degree or currently taking a marketing-specific course.
How to apply:
To ensure we allow our visitors a quality experience, shadow spots are limited and will be selected by our team based upon availability and goals related to your future career path.
To be considered for the opportunity, please answer the questions below and email them to firstname.lastname@example.com.
1. Tell us about yourself?
2. Why do you want to shadow at AKHIA?
3. What are 3 questions you are looking to have answered after attending a shadow day at AKHIA?


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Love Ya! Please Hold.
"Please hold for an important product or warranty announcement about a product you purchased from Sears."
Click. Click. (PAUSSSE) Click. Click.
"Please continue to hold for a customer service representative. Your call is important to us."
Click. Click. (Repeat)
SLAM! That was me hanging up the phone. If I am important, and this is important, why is Sears having Robotica, Queen of IVR call me to place me on hold?
Now don't get me wrong, I actually like Sears. I am quite familiar with their integrated marketing and eCommerce framework, and it's largely GOOD STUFF. I like to buy appliances from Sears. A lot! I dig Extreme Home Makeover and Ty Pennington and Bob Vila. But they really dropped the ball with on this one. Beyond having an actual person call me -- what about something like this:
Hello. This is Sears calling about the [oven] you purchased last [month]. If this is a good time for you to speak a representative for [5] minutes, please press 1 and we'll connect you. If we called at an inconvenient time for you, please press 2 to reschedule.
"Okay. We're connecting you to a live Sears representative right now! It should take about (insert time) minute(s) to transfer your call. During this time you may hear a click or experience a short pause."
IF I PRESSED 2 on the initial message.
We're sorry we caught you at a bad time. To schedule a call at a more convenient time, please press 1. To obtain a number where you may call us back, please press 2. If you'd like more information about the nature of this call, please press 3..."
Pressing option 3 would yield a quick explaination highlighting that the warranty was expiring on my oven. It would explain that the average cost to repair an oven and encourage me to learn more about a cost-effective extended warranty from Sears. In exchange for my time, they might offer me a 10% off coupon good for my next purchase at Sears, in addition to giving me a reconnect or reschedule option.
It's clear that Sears wrote the crappy script for one reason: because it works for SEARS - not for the CUSTOMER. However, it probably would have cost LITTLE to make some miniscule changes to the IVR scripting - and a few slight adjustments would probably have yielded a different attitude from me - and a different outcome from the call.
It just goes to show how the seemingly little stuff really counts - expecially when it comes to customer experience!
6 comments:
- Anonymous said...
This is all too common. Business does not take the time to consider a Use Case for scripts, but it certainly would be a good idea. Even if they tested the scenario on a few random friends of colleagues within the department, I think they may have gotten similar, though less professional, feedback regarding how the consumer perceived the experience (i.e. It was Sears-centric and not customer experience focused).
Telephone contact is a very person means of communication these days, especially as we all seem to email to our heart's content. To make a call to a persons home and then be in all honesty...a bit inconsiderate is a costly communications error.
- Cindy Campbell, eBusiness Consultant
- LivePath said...
This is a great point, Cindy. Customer Experience analysis doesn't have to be done in a pricey manner leveraging pumped up methodologies. The common sense marketer can use simple one-on-one sessions with colleagues, friends, family members, where use cases are run through are often enough to pin down 80% of the experience stumbling blocks. - Leigh
- LivePath said...
Post-call notes!
After receiving this call I got a call from a person from Sears. I was on the other line at the time and politely welcomed them to call me back.
The next day, Robotica called me back, and again, put me on hold. Again, I slammed the phone down after about a minute.
The following day, another person from Sears called me back. "WHAT are you perpetually calling me about?" I asked. The rep explained that the warranty on the washer I purchased was expiring soon. I explained to the rep that I had purchased, but later cancelled my purchase of a washer - and that I had no washer from Sears in my house....
Guess this was a longer tail on a bigger problem, huh? ;-)
- Carey Ransom said...
This is a perfect example of a large company not understanding and managing the customer interactions that make up the true brand identity of the company (in customers' minds) vs. the one they think they have as the inwardly-focused company. Your candor is refreshing.
- Ann Handley said...
Sears has become the Poster Child of Ridiculously Applied Call Center Automation.
I was like you, Leigh -- I used to *love* Sears appliances and their service. It felt good to buy from Sears, almost like I was investing in America.
But after being at the customer end of their automated communication, which is kind of like being at the butt end of a hugely inappropriate joke, I am no longer a fan of Sears. In fact, I just bought a new washing machine from their competitor -- a local appliance store.
My sense is that Sears has tried to automate the bejeezus out of its customer service call center, to the point where it's both annoying and inconvenient to wait on hold, press 2, wait, press 1, wait, wait some more, listen to some crappy Sears advertisement, press 4.
Considering the stength of the Sears brand, I wish they'd make it easier to speak to a real and knowledgeable person...and not just try to dispense with customer service calls without any real person actually talking to a real customer. Because that seems, honestly, to be their ultimate goal.
- LivePath said...
Thanks for the post - great points. I may just have to point someone from Sears to this blog so they can take a gander at the feedback.
Another addendum to this experience: Two days ago I got a letter from Sears, telling me that I really ought to purchase an extended warranty for my washer and dryer.
What part of I DON'T OWN ONE do they not understand? Five calls and a direct mailing for a futile pursuit. $$$ Cha-Ching!
- ► 2010 (26)
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- ► 2008 (33)
- ► 2006 (35)
- ▼ July (7)
- On Trust & Influence
- Don't be Social Media Sharkbait
- The Social Media Engagement Continuum
- 10 Tips for Twitter Unmarketing
- Five Experience Funamentals
- Experience & Branding: The Three Word Rule
- Get Some Experience Healing!
- Discovering Customer Experience Pitfalls
- Not My Job: The CX Enemy
- Shoe Carnival: Watch Out for Carnies!
- Bathroom Usability


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By Luke Baker and Richard Balmforth
BRUSSELS/KIEV (Reuters) - The European Union criticized Russia on Monday for pressurizing Ukraine to reject an EU trade deal, while police fired tear gas at pro-Europe protesters in the former Soviet republic, torn once more between East and West.
Ukraine had been expected to sign a far-reaching trade and political association agreement with the EU at a summit in Vilnius on Friday, the biggest prize in Brussels' efforts to draw states in the former Communist East closer to the EU fold.
But it suddenly announced last week it had decided instead to seek closer trade relations with Moscow.
The decision followed months of Russian pressure, including threats to cut off Ukraine's gas supplies and impose trade restrictions. Moscow has accused the European Union of putting the squeeze on Kiev, too.
Protests have since broken out on the streets of Kiev, with tens of thousands of people demonstrating in favor of closer ties with the European Union, the biggest outpouring since its pro-democracy Orange Revolution nine years ago.
In unusually firm language on Monday, the EU's two most senior officials, European Council President Herman Van Rompuy and European Commission President Jose Manuel Barroso, denounced Russia's actions and said the EU offer remained open.
"The European Union will not force Ukraine, or any other partner, to choose between the European Union or any other regional entity," they said in a joint statement.
"We therefore strongly disapprove of the Russian position and actions in this respect."
Ukrainian President Viktor Yanukovich, acting to defuse the street protests, said the decision had been difficult but unavoidable -- a reference to complaints from Kiev that EU rules were tough on the fragile economy -- and pledged to create "a society of European standards".
"My policies on this path always have been, and will continue to be, consistent," he said in a television address which did not mention relations with Russia or refer to EU pressure to release opposition leader Yulia Tymoshenko.
Tymoshenko's lawyer told about 4,000 demonstrators gathered in Kiev on Monday evening that she had launched a hunger strike to persuade Yanukovich to change his mind.
"As a sign of unity with you, I declare an unlimited hunger strike with the demand to Yanukovich to sign the association agreement," the 52-year-old Tymoshenko in a message to the protesters read out by her defense lawyer, Serhiy Vlasenko.
The turnout was smaller than Sunday's but police clashed with demonstrators and, in a brief incident, fired teargas.
Some saw the protests as part of a wider struggle in a country that houses both native Ukrainian and Russian speakers and which many Russians see as culturally part of their nation.
"I have turned out for revolution because I have understood that the promises of Yanukovich to go into Europe were just pure comedy," said Anatoly Gurkalyuk, 33, a builder.
At the end of last week, the EU appeared minded to quietly accept Ukraine's decision to back away from the trade deal. But the protests - with their hallmarks of Ukraine's 'orange' democracy drive of 2004-2005 - look to have spurred the EU into a renewed effort to court Ukraine.
"It is up to Ukraine to freely decide what kind of engagement they seek with the European Union. Ukrainian citizens have shown again these last days that they fully understand and embrace the historic nature of the European association," the joint EU statement said.
While it seems unlikely Yanukovich will change his mind between now and the Vilnius summit, he might still attend the event, which includes a dinner with EU leaders on Thursday night. He did say whether he would go in his Monday address.
EU officials said the occasion might be an opportunity for German Chancellor Angela Merkel, Britain's Prime Minister David Cameron and French President Francois Hollande, to convince him of the benefits of looking West, even if he doesn't budge now.
It remains unclear what Russian President Vladimir Putin said to Yanukovich to convince him to turn away from the EU.
Diplomatic sources in Moscow, Kiev and Brussels have indicated it probably involved a combination of threats to withdraw political support, targeted economic pressure and the inducement of cheaper Russian gas.
Russia set up its own customs union with Belarus and Kazakhstan in 2010 and wants Ukraine, as well as other former Soviet republics, to join it. Ultimately, it sees the customs union as an alternative to the 28-member European Union.
Yanukovich's prime minister reproached the EU for pressing Ukraine to fulfil reform criteria, including releasing Tymoshenko. Mykola Azarov said the IMF's refusal to soften its terms for fresh financial assistance had been 'the last straw'.
EU officials have said Russia told Ukraine that introducing EU rules would have cost as much as $100 billion, while Russia cutting off trade would have hurt the country to the tune $500 billion, although it is not clear over what period.
At the same time, while an EU free-trade deal might help Ukrainian business and growth over time, it is not a first step towards EU membership, the ultimate prize. And it was not clear whether signing up with the EU would have done much to bolster Yanukovich's reelection hopes in 2015, either.
One of the many issues Brussels wanted Yanukovich to resolve before signing the deal was the imprisonment of former prime minister Tymoshenko, a bitter Yanukovich rival and a potential election challenger.
Now Ukraine has backed away, there is less pressure on Yanukovich to meet demands to free Tymoshenko and end "selective justice", or to get to grips with the widespread corruption that the EU regards as plaguing Ukraine.
The EU's statement indicates more than anything a desire to remain open and put an end to the sense of a zero-sum game with Russia over the vast country wedged between the two.
(Writing by Luke Baker; additional reporting by Pavel Polityuk and Natalya Zinets in Kiev; editing by Philippa Fletcher)


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**1/2 (out of four)
Finally! Unlike this week's "The Bag Man" and recent, ridiculous parts like Richard Nixon in "Lee Daniels' The Butler," John Cusack finally takes a role that suits him with "Adult World." He's Rat Billings, a once-revered, now nearly forgotten poet; a quietly wounded intellectual, moderately irritated but mildly, secretly welcoming change to his routine. That loud baby bird squawking around her cage is Amy (Emma Roberts), who majored in poetry at Syracuse and wants Rat, her all-time favorite writer, as a mentor. She loves how he's "dark and brooding" -- as if all other poets are light and fluffy.


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Face to Face Product Promoter - London - Immediate Start
- Recruiter
- Real Fundraising
- Location
- London
- Salary
- Weekly basic wage with attainable targets, earning weekly bonuses
- Posted
- 13 Feb 2018
- Closes
- 20 Feb 2018
- Sector
- Sales
- Contract Type
- Permanent
- Hours
- Full Time
- Language
- English
•Guaranteed London Living Wage starting at £9.70 per hour, paid weekly
•Uncapped performance related pay structure
•Potential earnings in excess of £30k per annum
•Full comprehensive training
•Full uniform
•28 paid day's annual leave
•After your reach target in two consecutive weeks you will receive a free Fruit and Veg box to the value of £14 each week, plus a 35% staff discount on all Abel & Cole deliveries (Excl. gift baskets and alcohol)
An Abel & Cole Ethical Product Promoter is a passionate food connoisseur, dedicated to sharing their knowledge and love of fine foods with residents on their doorstep.
The Ethical Product Promoter Role
This is a fantastic door to door opportunity to work with one of the UK's leading quality food distributors, Abel & Cole. You would be working as part of a small, dynamic team, visiting residential areas and promoting the delivery of fresh, organic produce to food-lovers all over the Greater London area. You will be working for an ethical company that cares for its staff.
Our teams provide a service that is second to none and we pride ourselves on how high we have set the bar when it comes to customer satisfaction, with Abel & Cole's no quibble guarantee.
You will receive full training and support to help you develop in the role and there will be excellent opportunities to progress within the company.
The Ethical Product Promoter Requirements
•The ability to work afternoons until late in the evening, five days a week Monday to Friday with optional/occasional paid Saturday work.
•Excellent verbal communication skills
•Ability to work at a brisk pace, as the role involves walking door to door
•Mature and professional attitude, working in a polite and courteous manner
•Excellent interpersonal skills relating to colleagues, customers and the public
•Experience in customer service and/or sales
•Experience working in a Field Sales environment
•Team skills
•A desire to achieve high performance with exceptional quality
•Basic IT skills
•An interest in Organics and a proactive attitude towards the care of our environment
We are looking for people who share a passion for great quality, fresh organic food and who love talking about it. You will possess a passion and drive for sales conducted in an ethical and inspirational way, marketing fresh fruit and vegetable or recipe boxes to people at their doorstep.
•Exceed customer expectations by giving an exemplary, personalised service
•Ensure you reflect our values and principles, acting as an ambassador of Abel & Cole
•Maintain a clean, tidy and professional appearance, wearing the uniform to an acceptable standard
•Perform any other duties suitable to position as required
Please note that by applying for this job you may be subject to a DBS check
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