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A diverse portfolio of carefully selected suppliers to meet the ever increasing demand is paramount for our customers. Suppliers are chosen to fill specific product niches and must meet strict criteria both in terms of commitment to the channel and quality of services.
All of our supplier contracts are meticulously negotiated with a focus on financial stability, competitive products and commissions, and ease of doing business.
CenturyLink is the third largest telecommunications company in the United States. The company provides broadband, voice and wireless services to consumers and businesses across the country. In addition, the company provides data, voice and managed services to business, government and wholesale customers in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers. CenturyLink is recognized as a leader in the network services market by key technology industry analyst firms. CenturyLink's customers range from Fortune 500 companies in some of the country's largest cities to families living in rural America. Headquartered in Monroe, La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America's largest corporations. For more information, visit www.centurylink.com.
Level 3 couples a broad service portfolio with one of the world's most scalable end-to-end networks to deliver a set of solutions built for the 21st century. Network offerings include Internet Protocol (IP) services, metro and longhaul transport, content and video delivery, data and voice services
XO Communications is a full-service provider of communications services. XO possesses a wealth of local fiber, DSL, fixed wireless, data networking, Internet and long-haul network assets that few - if any - U.S. emerging service providers can match. In fact, XO is positioned as one of the only national, local end-to-end broadband communications companies in U.S.
Comcast Business offers Internet, Ethernet, Voice and TV for businesses with Internet speeds up to seven times faster than DSL, super fast Ethernet, a variety of Voice options and TV. Built for business, customers value the diverse, private network and 24x7 dedicated business support
Verizon is the Local Exchange Carrier for the majority of the Mid-Atlantic & North Eastern states as well as pockets across the country. Offering comprehensive portfolio of local-to-global business data, Internet and voice services (note: We are unable to sell Verizon Wireless products through Verizon direct).
In a world full of busy and fragmented lives, we at T-Mobile USA, Inc., have this idea that wireless communications can help. The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing: help you stick together with the people who make your life come alive. That's why we're here. As America's Un-carrier, T-Mobile US, Inc. (NYSE: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 50.5 million wireless customers and provides products and services through approximately 70,000 total points of distribution
Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel is widely recognized for developing, engineering and deploying innovative technologies, including two wireless networks serving almost 49 million customers at the end of the second quarter of 2009; industry-leading mobile data services; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. The company's customer-focused strategy has led to improved first call resolution and customer care satisfaction scores.
Suddenlink is based out of St. Louis, MO and is the seventh largest cable broadband company in the United States - supporting the information, communication and entertainment demands of thousands of commercial customers in: AR, CA, LA, MS, OH, NC, OK, TX, WVA and elsewhere! Simplify your life by receiving one bill for TV, Internet, Telephone, and other services. Make one call for support and manage it all on one connection!
Equinix connects businesses with partners and customers around the world through a global platform of high performance data centers, containing dynamic ecosystems and the broadest choice of networks. Platform Equinix connects more than 4,500 enterprises, cloud, digital content and financial companies including more than 975 network service providers to help them grow their businesses, improve application performance and protect their vital digital assets. Equinix operates in 38 strategic markets across the Americas, EMEA and Asia-Pacific with over 100 global data centers and continually invests in expanding its platform to power customer growth.Equinix will position your customer to enable the cloud, be more agile, and provide the edge to be more competitive in today's digital economy.
TelePacific is the largest competitor to AT&T, Verizon and EMBARQ in their markets. A full service, facilities-based company with premier customer service and competitive prices; TelePacific covers markets in CA and NV and offers a full range of voice, local, and data products including private line, conference calling, Internet, collocation, and web hosting.
Corvisa is your single source for cloud communications solutions. As the only provider of a true product-plus-platform offering, Corvisa combines powerful contact center software, business phone systems and connectivity services with the unmatched flexibility of our Summit development platform
Founded in 2003, Telnes Broadband is a privately held Nationwide Integrated Voice, Data, & Managed Service Provider focused on 100% partner satisfaction. Exclusively distributed by Agent Partners, the Telnes service portfolio caters to partners looking for a smooth installation experience and hi-touch customer support. Every Telnes install, from the smallest DSL to the largest MPLS network with converged voice, is project managed by Telnes team members accountable for near-daily updates to the partner and customer and who are rewarded based on how fast and how accurate the service installs. This translates to 2-3 week copper and 3-6 week fiber installs for partners on data networks, as well as pain free voice conversions
ANPI is a facilities-based reseller offering Wholesale and Retail Long Distance, VoIP, DIA , DID's and MPLS & local in select markets. ANPI's strength lies in its diverse portfolio of products combined with its skilled team of professionals who develop unique telecom solutions and provide high quality customer support.
Broadview Networks is a network-based business communications provider serving customers with local and long-distance voice and data communications, premises-based and patented cloud voice systems, data services and a full suite of managed and professional services. They also provide an innovative portfolio of bundled, cloud voice and computing services designed to meet the unique application requirements of diverse workforce groups. Its customers benefit from award-winning customer service, including a Web-based account management tool and a primary point-of-contact for real-time, personal customer care.
ACC is a 100% agent sales driven marketing division within AT&T, offering AT&T's network at a more competitive price for small to mid-size businesses. They offer voice, private line, AT&T Prime Local Products, Frame Relay, Internet, and MPLS. Their hot product Dedicated Internet Access, includes the port, access, and router all for a single MRC
Access Point, Inc. is a complete business communications provider offering multiple services nationwide. Whether your customers need voice, data, or both Access Point will help you satisfy their complex telecom requirements. Access Point is one of the largest and most competitive CLECs in the industry. They have continually evolved their service footprint and product platform in order to offer the most complete and robust telecommunications portfolios. In addition to their well-established Local and Long Distance services, they offer VoIP, Integrated, Internet and Managed Data services. Their mission is to develop one of the most complete portfolios in the industry and achieve a status as a market leader strongly positioned to serve enterprise, multi-location and other commercial customers.
Founded in 2001, Arkadin is a leading Global Collaboration Service Provider offering a complete range of remote collaboration solutions from audio, web and video conferencing to unified communications. Arkadin enables all types and sizes of organizations to communicate and collaborate effectively using its user-friendly and cost-efficient solutions to increase business productivity. With a global network of 51 offices in 30 countries across the globe, Arkadin delivers its business solutions using a software as a service (SaaS) model so that customers can benefit from fast, scalable deployments with a high ROI. Arkadin fully supports Intelisys sales partners through our channel program
AT&T is the primary provider of local service in 22 states (CA, NV, IL, MI, IN, OH WI, TX, OK, KS, MO, AR, NC, SC, FL, GA, AL, MS, LA, TN, KY, CT). The Intelisys agreement provides us access to all regions: East, Midwest, Southeast, Southwest, and West. AT&T offers dial tone, local products, local data products including Internet, and long distance services. Contact your Intelisys Partner Support Representative for assistance with pricing and placing orders.
BCN Telecom is a privately held telecommunications service provider with corporate headquarters in Morristown, NJ. For over 18 years, BCN Telecom has provided price competitive quality telecommunications services to business customers. BCN Telecom continues to grow its business through robust organic sales activity from its long standing network of independent sales partner relationships. BCN Telecom proudly services thousands of customers on a nationwide basis. BCN Telecom offers an extensive portfolio of telecommunications products and services which allows for a single source solution for its valued customers and agents.
Birch puts the latest technology within reach of any size business. Using our private, high-bandwidth network, we deliver voice and data services from your location to the cloud. By shifting the technology burden to us, Birch customers save valuable time, money and resources. Customer service excellence has been in our DNA since 1996.
Bright House Networks is the sixth largest owner and operator of cable systems in the U.S. and the second largest in Florida with technologically advanced systems located in five states including Florida, Alabama, Indiana, Michigan and California.
Broad Sky Networks provides Business Class Internet Services. Our specialty is in the area of 3/4G LTE wireless for Machine to Machine (M2M) , VSAT services for primary, redundancy and SCADA applications. Broad Sky also provides Ethernet, T1 and Hosted VoIP services. Our complete line of hardware and multi carrier services help our customers deploy robust, scalable and secure M2M applications, simplifying the management of remote devices, reducing costs and offering guaranteed availability of mission-critical applications.
CallTower, Inc. is the leading provider of hosted enterprise-class unified communications solutions for growing organizations nationwide. They enhance clients' strategic and business operational capabilities by integrating business phone service, mobile applications, email hosting, unified messaging, instant messaging, audio, web and video conferencing, collaboration tools, contact center, cloud services and global networks into a single platform.
Cogent is a multinational Tier 1 Internet Service Provider consistently ranked as one of the top five networks in the world. Our primary service offering consists of Internet access and data transport, offered over our award-winning fiber optic, IP data-only network, along with colocation in any of our 40+ Internet data centers. We service two customer segments: "Corporate" (small businesses to Fortune 100 companies) and "NetCentric" (Carriers / Service Providers and Application / Content Providers, whose businesses rely primarily on Internet access). Cogent Communications is a public company trading on the NASDAQ under the symbol CCOI. Cogent is headquartered in Washington, D.C. For more information, visit our website at www.cogentco.com.
Cologix, Inc. is a network neutral interconnection and data center company headquartered in Denver, Colorado that provides massively scalable interconnection services and secure, reliable colocation services in densely connected, strategically located facilities in Columbus, Dallas, Jacksonville, Lakeland, Minneapolis, Montreal, Toronto and Vancouver. With more than 350 network choices and 20 prime interconnection locations, Cologix currently serves over 850 carriers, managed services, cloud, media, content, financial services and enterprise customers. For questions, please contact email@example.com.
CoreSite offers secure, reliable, high-performance data center solutions in key domestic markets. As a carrier and cloud neutral data center provider, we bring together a strong network and cloud community to support the needs of the enterprise and create a highly diverse customer ecosystem. CoreSite's competitive market pricing, industry-leading customer service, and competitive product offering sets us apart from other colocation and wholesale data center providers
EarthLink Business is a leading IT services, voice and data communications provider, empowering customers with services that include: -Cloud computing -Virtualization -Managed hosting -Managed IT security -Nationwide voice -Nationwide data and MPLS -Systems and equipment -Managed support services EarthLink's nationwide network is designed to provide secure, cost-effective, high-quality communication services to businesses with many small locations.
Evolve IP is a pure-play cloud services provider focused very successfully on the midmarket (25-2500 employees). Evolve IP has a broad array of Cloud Services that are pre-integrated into a seamless solution providing your customer with the full power of the cloud from one vendor. Evolve IP's products are delivered via our private, multi-carrier MPLS network which provides guaranteed QoS. Products can also be delivered over Public IP or integrated into a client's existing network.
8x8, Inc. is the number one provider of unified communications and collaboration (UCC) services in the cloud for Mid-Market and Distributed Enterprises. 8x8 offers the most reliable network available with a global footprint, easy deployment and full service customer support. Offering a cost-effective, reliable alternative to complex, on-premise phone systems, 8x8's Virtual Office, Virtual Office Pro and Virtual Contact Center meet the critical performance requirements of your customers. Call recording, virtual faxing, built-in security compliance (including HIPAA, SOX and FISMA) and disaster-preparedness functionality supports the growing demands of today's mobile, BYOD, anytime/anywhere work environment.
First Communications is a leading technology solutions provider offering data networking, voice, and managed services throughout the Midwest. Founded in 1998, First Communications network has grown to include more than 600 on-net wire centers and supports over 35,000 customers. Headquartered in Akron, Ohio and a 24x7x365 Network Management Center in Chicago, First Communications is dedicated to pairing effective customer communications with next generation technology. We create solutions to align with your business objectives, while our built-in scalability accommodates for the future. Combined with a strong focus on the customer experience and operational expertise, First Communications bridges technology with world class customer service.
Frontier Communications Corporation (NASDAQ: FTR) is the nations largest Rural ILEC. Frontier offers voice, broadband, satellite video, wireless Internet data access, data security solutions, bundled offerings that include specialized bundles for small business and home offices, and advanced business communications for medium and large businesses in 28 states with approximately 13,650 employees. We provide an Agent program that is designed to serve Customers and Agents in the manner of their own choosing while providing them the opportunity to take full advantage of our plentiful resources that are made available as the largest rural ILEC in the nation. Visit http://business.frontier.com for more information.
Fusion's advanced, high availability cloud service platform enables the integration of leading edge solutions in the cloud, including cloud communications, cloud connectivity, cloud computing and other cloud services such as storage and security. Fusion Products Include: Cloud Communications; Cloud Voice; Cloud UC; SIP Trunking; Conferencing; Call Center; Faxing; Cloud Connectivity; Cloud Computing; Carrier Services and Custom Solutions
GLOBALINX business services are designed to offer customers the means and processes needed to successfully deploy Hosted IP Telephony Services, SIP Trunking, and Traditional Voice and Data Services quickly and efficiently. GLOBALINX partners have the ability to deliver a complete suite of services at a competitive price to win more business.
Granite is a middleware company that allows multi-location clients the ability to bond to the RBOC for analog services while taking advantage of wholesale pricing. Granite provides POTS, T1, Internet, cabling and loss prevention solutions to multi-location businesses across the U.S. and Canada. Clients benefit from a single point of contact; one consolidated online invoice with management reporting for all locations; Web-based line/feature inventory by location; 24/7 customer service and meaningful savings. Granite provides service to 86 of the Fortune 100
Headquartered in Greenville, S.C., Green Cloud Technologies is a Cloud solutions provider dedicated to providing channel partners and dealers with turnkey Infrastructure as a Service (IaaS) solutions. With channel only distribution, Green Cloud enables value-added resellers, managed service providers, and telephony providers to market an expanding portfolio of virtual server, server restoration and recovery solutions. Led by a team of industry veterans that helped found NuVox Communications, Green Cloud operates world-class data center facilities with industry-leading technology platforms, including VMware, NetApp and Cisco.
GTT is a global network integrator providing a broad portfolio of wide-area network services, dedicated internet access, and managed data services. With over 800 supplier relationships worldwide, GTT combines multiple networks and technologies such as private line, Ethernet, and MPLS to deliver cost-effective solutions specifically designed for each client's unique requirements.
iCore is the leading provider of Hosted Unified Communications & Cloud Applications services. iCore was one of the original providers of cloud-based hosted voice services and the first company in the United States to provide a fully managed end-to-end VoPI solution from the handset to the internet. Unlike VoIP, VoPI provides a managed, secure, hosted, end-to-end voice and data system that gives businesses Fortune 500 capabilities at a savings over their current voice and data providers. Delivered over a fully managed, nationwide MPLS network, iCore is able to provide end-to-end quality of service and availability guarantees. iCore also acts as a nationwide broadband aggregator so where MPLS isn't the correct fit, broadband can be sold.
inContact is the world's number one provider of cloud-based contact center solutions, offering robust call routing software and a full line of workforce optimization tools to increase the efficiency of contact center agents-all in the cloud. Plus, inContact is the only company that has paired a software offering with telecommunications network connectivity.
iNET is a privately held and debt free communications company offering a full range of services. iNET was founded on the premise that competitive pricing doesn't need to compromise customer service or creative solutions. iNet's mission is to provide the communications services you need with the customer service you deserve. iNET values its relationships with its customers, suppliers, agents, partners, and employees and enforces the ethics and accountability that foster and strengthen those relationships. The iNET engineering team with decades of combined experience employs a consultative approach that allows them to adapt to the changing needs of our customers
Integra Telecom, Inc. is a facilities-based, integrated communications carrier, dedicated to providing services for businesses in eleven western states. It owns and operates its own network and differentiates itself by staffing locally based customer care, technical, and account management professionals whose goal is to provide high-level, personalized client service.
IntelePeer, Inc. is a leading provider of on-demand, cloud-based communications services that deliver high-quality voice, video and unified communications for enterprises and service providers. The IntelePeer CloudWorx platform combines the SuperRegistry database, an intelligent routing solution with a global directory of more than 450 million telephone numbers and end point identifying IP addresses, an extensive Media Peering Grid, service, we carry more than 30 Billion minutes over our network annually. IntelePeer enables customers to rapidly and cost-effectively transition to IP-based communications, improving their return on investment on communications equipment and services, and federate their global networks. For more information visit: www.intelepeer.com.
InterCall, is the largest conference and collaborations service provider in the world and a leading provider of global cloud-based unified communications services. Founded in 1991, InterCall offers telephony, messaging, conferencing and collaboration tools for businesses of all sizes, from large global enterprises to small or regional companies. West IP Communications is a leading provider of cloud based communications for the enterprise - including MPLS-based application network management, enterprise voice, unified threat management, advanced contact center solutions, unified messaging and collaboration tools all delivered as a unified suite of cloud-based applications. As a part of InterCall, West IP presents a fully customized Unified Communication solution to the enterprise backed by the largest conference and collaborations service provider in the world
Since 1996, our unique combination of end-to-end services, high-performance technologies and unwavering commitment has helped thousands of enterprises transform their IT Infrastructure into a competitive advantage. Our global infrastructure services include scalable colocation, managed hosting, private cloud, public cloud, and IP transit. Whether you're a Fortune 500 enterprise or cutting-edge start-up, you can rely on our unmatched performance, platform flexibility and world-class support to help you smartly deliver your business-critical applications, lower your cost of operations and drive revenue. This is why over 30% of the Fortune 100 trust Internap to provide their most critical infrastructure services.
Jive Communications provides enterprise-grade Hosted VoIP and Unified Communications to businesses, government and educational institutions. All of Jive's hosted services run on Jive Core, our proprietary, cloud-based platform. Jive Core has been purpose-built from the ground up to deliver the most reliable, powerful, and economical hosted communication services on the market.
Lightower Fiber Networks is the premier all-fiber provider of custom, high-capacity network services that ensure optimal application and business performance. From Wavelengths, Video Transport, and Dark Fiber to Ethernet and Internet Access, the company delivers bandwidth and access where it is needed throughout the Northeast, Mid-Atlantic, and Chicago Metro with connectivity to critical landing points internationally
LiveOps is the global leader in cloud contact center and customer service solutions. More than 350 companies around the world, including Salesforce.com, Symantec, Royal Mail Group, Ideal Living and Amway New Zealand, trust LiveOps technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents. With more than 10 years of cloud experience LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California with European regional headquarters in London, LiveOps supports a wide range of industries, including retail, financial, health care, insurance and high tech.
Masergy is a managed network services and cloud communications provider delivering customized, high-performance platforms that help businesses compete in the global marketplace. We pioneered one of the first global MPLS networks in 2000 that could deliver a pure Ethernet experience to any location worldwide. Today we have expanded to operate the largest independent legacy-free global network platform, a fully integrated cloud communications offering, cloud-based security and managed network services. These solutions deliver a superior customer experience with guaranteed performance, scalability and reach for global enterprises across all industry verticals. Our award-winning technology, flexible solutions and unmatched passion for customer care are why a growing number of the world's largest companies rely on Masergy to deliver performance beyond expectations.
Matrix is a premier data center and IT resource, offering customized solutions for growth, integration and technology for the large and mid-sized business market. Matrix's solutions allow companies to be strategic with their IT and allow Matrix take on all the tactical elements. For more than 16 years, Matrix has fine-tuned core competencies, best practices and a best-of-breed approach to support customers with a white glove level of service and attention. Services include Virtual Outsourced IT, IaaS, DRaaS, DaaS, Help Desk and Mobile Device Management. Matrix markets and sells their solutions exclusively through the cooperation and partnerships of the indirect channel
McGraw Communications Inc. is a private, profitable, full-service voice and data telecommunications provider - serving the business community. McGraw's Sweet Spot is mid- to large size business enterprises, specializing in multi-location accounts. McGraw provides data, internet and voice solutions using multiple underlying providers; providing a single invoice and a single point of contact for all services.
MegaPath operates one of the largest end-to-end communications networks in the country. We offer a wide selection of data services, including T1/Bonded T1 and Ethernet; voice services, including Integrated Voice with support for Analog, PRI, and SIP Trunking, as well as Hosted Voice; secure virtual private networks via MPLS and SSL; and Managed Security Services, including Anti-Virus, Firewall, Intrusion Prevention Service, and Content Filtering.
NetWolves is a privately held global telecommunications and Internet managed services provider offering single-source network solutions that provides multi-carrier and multi-vendor implementation. NetWolves' Sweet Spot is mid- to large size business enterprises, specializing in multi-location accounts and managed security services.
Nitel is a facilities-based provider of reliable, secure telecommunications network services. Nitels nationwide network leverages last-mile access from over 130 providers to achieve ubiquitous coverage, optimum network design and pricing for its clients. Through the first-of-its-kind MyNitel web portal and mobile app, clients enjoy the convenience of monitoring networks and managing ticketing in real time from their desktop or mobile device - part of Nitel's commitment to world-class client service.
Optimum Lightpath has a comprehensive set of advanced Ethernet-based voice, data and Internet and video transport solutions and managed services that extends the capabilities and benefits of the world's most widely deployed local area technology beyond a single facility to metropolitan and wide area networks. They are focused exclusively on NY, NJ, CT business markets.
PGi is a leader in on-demand, innovative, worldwide unified communications. PGi delivers a broad range of efficient alternatives to traditional hardware and software solutions. A single on-demand platform organizes our Conferencing & Collaboration solution sets.
Pacnet is a leading provider of integrated network services and data center platforms for enterprise and carrier customers in Asia Pacific, delivering high-performance technology solutions over the region's most extensive high-capacity submarine cable systems. Their complete set of solutions for managed data, private line, collocation, data center services, and content delivery, combined with their expertise in serving Asia Pacific, have made them a trusted services provider for large businesses worldwide, including many of the Fortune 1000. Headquartered in the heart of Asia in both Hong Kong and Singapore, Pacnet is the only independent carrier serving the region. Pacnet operates 20 offices in 12 countries throughout Asia-Pacific and North America including Australia, China (including Hong Kong), India, Indonesia, Japan, Korea, Malaysia, the Philippines, Singapore, Taiwan, Thailand and the United States
RapidScale offers enterprise-class managed solutions for small, medium, large and enterprise businesses. Utilizing a best-in-class network architecture, RapidScale allows its customers to focus on their core business while letting us provide them with an enterprise-level infrastructure for a fixed, predictable monthly fee. Services include Infrastructure as a Service (IaaS), Disaster Recovery as a Service (DRaaS), and Desktop as a Service (DaaS).
RCN Business Services offers a full suite of communications products and services to businesses of all sizes, including Internet, voice, video and network solutions. RCN Business is a facilities-based provider that offers extensive fiber density with redundancy and superior performance
We just do the job without all the horns and noise makers. We keep the application simple, the setup simple and the process simple. Most things we do do are behind the scenes so the end user is just doing a simple job with a simple interface. We have a loyal customer base that ranges in size from one to 25 scanners. From 10 GBytes to 2 TBytes. Yet they have one thing in common, which is they did not have to change the way they were doing things. They don't have to worry about training new people and they don't have to stress. They all incorporated our software into their process in one day. They all have made our software a centerpiece of their operation. All without extra training and setup and stress. So our type of customer is the one who is literally brought to tears by the most competition web sites. Our vertical markets cover a wide range from Medical to Cemeteries to Tool makers, CPA's and more. Any business that has to keep paper but doesn't want to actually keep the paper. We differentiate ourselves from our competition by using a clean simple interface that does all the work behind the scenes. The user does not have to think about anything or setup anything other than their filing templates, which usually reflect how they are doing their filing before SAFEView. All the other stuff is taken care of. However, with simple configuration tools, there is a vast amount of flexibility in the system to easily adapt to users needs. Plus you can archive any type of document including emails, Word docs, Spreadsheets etc. You can receive documents via email or fax or integrate with products like eCopy and SendMe from their on-site scanner/copy machines.
ServerCentral provides highly reliable IT infrastructure in secure facilities across North America, Europe, and Asia. Delivering industry leading service levels on colocation, cloud, network connectivity, and managed services, ServerCentral is a trusted name to a wide range of global companies seeking turnkey data center solutions. ServerCentral enters the cloud space with over twelve years experience in custom infrastructure design
ShoreTel Sky offers a world-class cloud based phone system and unified communications solutions. Whether you need just the basics for a single location business, a sophisticated contact center solution that supports agents all across the country, a need for business intelligence beyond dial tone, or integration with a CRM application, ShoreTel Sky has a set of products to meet your needs.
SimpleSignal is an enterprise hosted PBX and cloud-based Unified Communications service provider, delivering voice, video, and mobile communications to thousands of satisfied business users globally. The company provides the most innovative and advanced mobile/video PBX capabilities in the industry, and is one of the first companies ever to extend video PBX telephony over iPads, iPhones, and Android mobile devices that can connect with any brand of video conferencing equipment.
Founded in 1996, Spectrotel is a New Jersey-based Competitive Local Exchange Company (CLEC) with a mission to bring quality, affordable and personalized telecommunications services to businesses of all sizes nationwide. Spectrotel provides a comprehensive package of voice, data and Internet services, enabling customers to manage, transform and grow their businesses
Charter Communications, Inc. is a Fortune 500 company and the fourth-largest cable operator in the United States. Charter provides advanced video, high-speed Internet, and telephone services to approximately 5.5 million residential and business customers in 27 states. At the core of our mission is to provide value to our customers. We strive to do this every day by offering high-quality entertainment and communication services and continually improving customer care through the commitment of our more than 16,000 employees nationwide.
Telx is a leading provider of interconnection, colocation and business exchange services. With 15 premier network-neutral facilities, Telx increases speed to market and reduces connectivity costs by providing direct connections to the industry's highest performance networks and access to more than 800 leading telecom carriers, ISPs, content providers and enterprises.
Star2Star provides the world's most reliable business communications solution. We designed and built our system and service together to provide a revolutionary set of features with unmatched quality and reliability. All Star2Star systems include a StarBox an on-premise Voice Appliance. The StarBox provides all the features of an IP PBX system as well as vital traffic-shaping and quality monitoring and management functions while using your own broadband.
Thinking Phone Networks provides award-winning cloud unified communications (UC) services - IP PBX, videoconferencing, mobility, analytics, presence/IM, contact/call center, audio conferencing, and more to midsize and larger enterprises. Recently named a Magic Quadrant market Leader by Gartner, Inc., we work collaboratively with Intelisys' partners to quickly, easily, and cost effectively sell high margin UC services to their customers while complimenting their current product and service portfolios, whenever possible.
Time Warner Cable Business Class is the B2B arm of Time Warner Cable. TWC has an established national presence in 31 metro markets across the country and is the nation's second largest MSO and 7th largest telephone company. Business services include high speed Internet access, reliable voice solutions, and metropolitan area Ethernet connectivity.
TNCI is a state-of-the-art reseller; network provider and 48-state CLEC combining the many benefits of the TNCI private, IP-based nationwide network with Top Tier Carrier Relationship to leverage pricing and service advantages for our Agent Partners and Customers. The TNCI portfolio includes a full complement of solutions for Dedicated LD, Integrated Voice, DIA, MPLS, Local/DSL and Conferencing. TNCI is and always has been 100% dedicated to selling through the Indirect Agent Channel.
tw telecom, headquartered in Littleton, CO, is a leading provider of managed networking solutions to a wide array of businesses and organizations in 75 markets spanning 30 states and D.C. As one of the country's premier competitive service providers, tw telecom integrates data, dedicated Internet access, and local and long distance voice services for long distance carriers, wireless communications companies, incumbent local exchange carriers, and enterprise organizations in healthcare, finance, higher education, manufacturing, and hospitality industries, as well as for military, state and local government.
UnitedLayer is a premier Enterprise Grade Cloud Services company that delivers colocation, cloud, and disaster recovery services. Our hybrid infrastructure allows us to offer the best solution for your customer's unique application needs. Our cutting-edge cloud data hosting solutions safeguard customers' enterprise, connectivity, and hardware, even in the event of a natural disaster. With 24/7 security and a dedicated IT team, your customers can take control of their business and let us worry about the rest.
ViaWest is a leading colocation, cloud and managed services provider in North America. We enable businesses to leverage both their existing IT infrastructure and emerging cloud resources to deliver the right balance of cost, scalability and security. Our data center services include a comprehensive suite of fully compliant environments, premium wholesale and retail colocation, private and public clouds, and managed services. These services provide a growth path of capabilities customers can select based on their current and future IT needs. Our customers tell us we are responsive, easy to work with and passionate about providing exceptional support. Our team-based account management approach, tailored solutions, and 100% uptime guarantee give our customers peace-of-mind by delivering maximum reliability and flexibility to support their unique business needs.
WOW! is proud to serve a number of communities in the Midwest and Southeast. We started out in 1996 delivering cable TV service in Illinois, Michigan, Ohio and Indiana, and have since added the services that our customers need. Today we offer digital cable, HDTV, DVRs, high speed Internet, and local and long-distance phone service. In 2012, WOW! acquired Knology, Inc. and began serving customers in Tennessee, Alabama, Georgia, South Carolina, Florida, Kansas, South Dakota, Minnesota and Iowa. We continue to listen to our customers and have plans to offer more exciting services in the future.
Headquartered in Little Rock, Ark., Windstream Communications offers Voice, Internet, MPLS, Long-Distance and Hosted PBX services over a combined CLEC/ILEC network. Windstream has a long and proud history dating back to 1943 of providing quality products and dependable service to their customers. That tradition continues today as they help businesses increase productivity and efficiency with advanced communication and data solutions.
Zayo Group Holdings, Inc. (NYSE: ZAYO) is global provider of bandwidth infrastructure services, including dark fiber, colocation & interconnection, mobile infrastructure, wavelengths, Ethernet, IP services, and SONET. Its 80,000+ route mile network connects locations in and between cities on dense metro and intercity fiber assets. Zayo's network serves 319 markets in eight countries and 47 states. Zayo's fiber network connects the largest U.S. and European cities as well as many Tier 1-5 U.S. markets. Zayo's network reaches 15,794 buildings, including over 756 carrier hotels/data centers, over 650 carrier POPs, and thousands of enterprise buildings. Founded in 2007, Zayo is headquartered in Boulder, Colo., and has European headquarters in London and Paris. Explore our global network at www.zayo.com.
Accel is the premier, differentiated provider of managed fixed cellular broadband services in North America, offering differentiated service through patent-pending smart antenna technology called the Maestro Management System. Maestro optimizes, monitors and manages fixed cellular broadband enabling the company to offer the only comprehensive SLA that covers link availability, data rates and roundtrip latency. The company's award-winning, multi-carrier, PCI-compliant cellular broadband service spans all 50 states, Puerto Rico and Canadian population centers
Advantix Solutions Group offers premium mobile and telecommunications lifecycle management solutions. Our service offerings include emerging trends such as mobile security (MDM), BYOD, dynamic business analytics and intelligence, mobile application strategy and development, and more. Our solutions are uniquely tailored for Agent success, with no limitations from existing contracts, no barriers to entry, and strong potential for immediate, high-impact results.
Award winning AireSpring is one of the fastest growing telecommunications carriers in the USA, with over 6 billion call records processed every year. AireSpring is a privately held, diversified, debt free, and full service communications company which offers a broad range of innovative services at competitive prices. AireSpring offers next-generation Integrated, SIP/VoIP, Voice, Data, Cloud Hosted IP PBX, MPLS and Conferencing products geared to deliver power and flexibility at cost-effective rates.
Alpheus provides telecommunications and data center services for enterprises and carriers. As the competitive fiber backbone for Metro Texas, Alpheus is in a unique position to supply resilient data center platforms and support services that help businesses focus on their operations-not their IT. We pride ourselves on fast and responsive service. Each of your customers and agents will have a personal service and delivery manager assigned to each new account.
Aryaka provides on-demand WAN networking and application acceleration services for the mobile, cloud-enabled, data-driven global enterprise. With reliable, secure and dedicated connectivity into a single intelligent network.
BullsEye Telecom offers a complete portfolio of nationwide telecom and Internet services to small, medium and large enterprises with multiple locations and an expanded regional presence. BullsEye eliminates the hassle of managing multiple providers and all the finger-pointing that is inherent to the process. With BullsEye you enjoy true nationwide coverage in a single-source environment delivering personal account management, consolidated invoice and customized billing and powerful online management tools
Exceda is a cloud enablement service provider with 11 years of experience implementing performance and security solutions for business applications and services over the Internet. Exceda plans, integrates and manages the whole Akamai portfolio and other services for more than 250 customers, providing 24/7 support in their preferred language. The company is certified in Akamai Professional Services and operates in the United States, Brazil, Mexico, Argentina, Chile, Colombia and Peru.
eXcelerate360 specializes in providing Managed Mobility and IT Asset Management solutions. The service is delivered utilizing a robust SAAS platform and powerful analytics to give unprecedented visibility and management into an organizations Mobility and IT environment.
LSN provides telecommunications solutions for carriers, enterprise businesses, government, education and healthcare in the Pacific Northwest. These solutions consist of advanced network transport, access and productized services in both metro and rural communities. LSN's product portfolio includes Wavelength, Ethernet Transport services, TDM Private Line, Dedicated Internet, and IPTV distribution
Metro Optical designs and builds customized data connections utilizing multiple networks and carriers. We specialize in hard to reach locations and International markets where most major carriers do not have a presence. By working with local carriers in each market, we are able to design cost effective solutions that were previously unattainable
From traditional voice services to our own MPLS Network and Voice over IP technologies, MetTel's extensive strategic partnerships enable us to deliver a complete portfolio of services to clients throughout the United States, Canada and Puerto Rico. MetTel delivers unmatched solutions and services by leveraging a powerful platform of proprietary cloud-based Telecom Management Software and back office infrastructure. With our software we are redefining telecommunications while offering competitive pricing and superior, domestic-based customer service.
NetFortris provides secure cloud-based voice and data communications solutions, hosted productivity and specialized applications, and business devices to multi-location enterprises. The NetFortris Platform serves as a central core for all NetFortris services, and delivers enterprise-class security, analytics, and integrated management for simple, scalable and highly secure operations. NetFortris is based in San Francisco, California, and offers cloud-based communications, networking and application experience.
As a technology virtualization market leader, nGenX provides the innovative cloud services that partners and customers need to be free from the confines of a device or application. With nGenX cloud solutions, anyone can access any app, on any device, anywhere
OpenText/EasyLink is a leading global provider of cloud-based electronic messaging and business integration services that help companies optimize relationships with their partners, suppliers, customers, and other stakeholders. OpenText/EasyLink provides a 100% outsourced one-stop shopping solution.
PhoeniXSentry is a managed network and security service designed to protect sensitive data systems (payments, health records, personal information, etc.) along with all other Internet traffic, in addition to ensuring maximum network performance. As a cloud-based service there is no need to invest in expensive equipment, software or additional security personnel. PhoeniXSentry was built from the ground up based on security best practices and PCI policies, and is the only security service of its kind that is PCI Level 1 Certified. Level 1 certification means that end users receive not only enterprise grade security, but continually meet their compliance mandate requirements
QTS is one of the largest data center providers in the US and provides core data center services - Custom Data Center Services, Colocation Services, and Cloud Services (IaaS) - to meet the varied infrastructure requirements of our customer's environments. With carrier neutral connectivity to hundreds of access providers and a full array of monitoring and Managed Services, QTS offers the complete solution to your data center IT infrastructure hosting needs.
StartMeeting, the enterprise division of FreeConferenceCall.com, offers an innovative service that will change the way channel partners sell conferencing. By integrating secure conferencing and online meetings with up to 1,000 callers, StartMeeting provides a communication hub for more than 30 million customers a month. Not to mention the recurring commission every month.
TeraNova provides simplified and fully managed wireless telecommunications solutions to the enterprise customer. TeraNova helps businesses offload the labor intensive areas of auditing, sourcing and managing wireless solutions so they can focus on achieving their core objectives.
TouchTone Communications is a facilities-based, full service telecommunications provider serving residential, business, enterprise and wholesale customers across the United States. With its Customer Service, Provisioning and 24/7 NOC located at its corporate headquarters, customers and agents alike can depend on TouchTone for both superior service and support.


text:
Volume 3, Issue 4, December 31, 2013
[Covering October/November/December]
December, 2013 PEN (pdf)
Did you know that there's a new way to access affordable health insurance?
Individuals, families and small businesses in Illinois can now sign up for quality health coverage through Get Covered Illinois by visiting www.getcoveredillinois.gov. Through the Illinois Health Insurance Marketplace, you can make side-by-side comparisons of health coverage options and find the plan that works best for you, your family and your budget.
All of the plans you'll find through Get Covered Illinois cover important things like doctor visits, hospital stays, prescriptions and more. And you won't be denied coverage if you are sick or already have a condition like asthma, diabetes or even cancer.
You may even be able to get help paying for your plan. For example, if you are an individual who earns less than $45,960 a year, or a member of a family of four that makes less than $94,200 a year, you may be able to get a tax credit to help pay for your health insurance coverage. You may even qualify for a free or low-cost plan.
Sometimes finding the right health plan can be confusing. The good news is that you don't have to figure it out alone. There are specially trained counselors, called Navigators, who are available to help you learn about your choices and enroll for free - online, by phone or in-person. To enroll online or find a Navigator near you, visit www.getcoveredillinois.gov.
It's an exciting new state of health care in Illinois. Having health insurance means being there for your family when they need you. With a plan from Get Covered Illinois, you'll know you can get the care you need, when you need it, including free preventive care to help you stay healthy. No one plans to get sick or injured, but if the unexpected happens, you'll now be able to see a doctor or go to the hospital without racking up huge medical bills.
More than 60,000 Illinoisans have already signed up, so why wait? Enrollment is open through March 31, 2014. Take the first step to getting covered. To enroll online or find a Navigator near you, visit www.getcoveredillinois.gov or call the toll-free Help Desk at (866) 311-1119, open seven days a week from 8 a.m. to 8 p.m.
However, Get Covered Illinois is just one of the many public engagement efforts taking place at the Illinois Department of Human Services. Just take a look inside this issue and you'll hear about three important confirmations at the Agency; learn how the state provided quick relief for victims impacted by the November storms, and find out where low-income residents and their families can obtain free tax help and claim their earned income tax credits.
The Application for Benefits Eligibility (ABE) is Illinois' new online portal to apply for medical benefits, SNAP, and TANF. The portal is more intuitive, provides a portal for community partners who assist customers so they can track and manage their cases, and, for the first time, allows customers to upload supporting documentation and submit a complete application online. ABE has already accepted more than 94,000 applications for Medical, SNAP and cash benefits since its launch on October 1, 2013.
Illinois has received praise for ABE's availability and ease of use. Customers create their own user names and passwords. They can begin an application, save their work and return to complete the application at any time. For the first time, customers can include electronic documentation to support their application, including proof of income, residency and citizenship. Customers certify their application using an electronic signature. Using ABE is similar to completing any web-based questionnaire - like online tax preparation.
ABE is supporting the Get Covered Illinois (GCI) campaign, which encourages Illinoisans of every age, income level and health status to get health coverage. Organizations and agencies participating in the GCI campaign as health coverage Navigators can assist customers in applying for Medicaid, as well as other benefits, through ABE.
ABE also enables health service providers to file Medicaid Presumptive Eligibility (MPE) applications online. MPE is a program administered by the Department of Healthcare and Family Services (HFS) that allows pregnant women to immediately begin receiving pre-natal care through Medicaid by being directly enrolled by their health service provider. One thousand MPE enrollments have been received through ABE since October.
Customers who have questions or need help using ABE can call the new ABE Customer Call Center for assistance. The call center can be reached by calling the IDHS Help Line at 1 (800) 843-6154.
ABE is part of the larger Integrated Eligibility System project. Over the next 18 months, ABE will continue to be enhanced with more benefits account management features, the ability to renew benefits and view benefit status online.
October marked an important milestone for the Illinois Department of Human Services (IDHS) Division of Family and Community Services. The first phase of the Integrated Eligibility System (IES) "went live" on October 1 for benefits application intake and eligibility determination to coincide with the Affordable Care Act (ACA).
This ambitious effort began 11 months ago and included weeks of daily system design sessions, verification of system story boards; months of intensive user acceptance testing involving approximately 100 state staff from the IDHS and Department of Healthcare and Family Services; and classroom training for 2,300 caseworkers, managers and clerical staff across the State. Staff worked very hard to learn both the new system and ACA-related policy changes - all while continuing to serve customers every day.
The new system provides modern case management tools that include automated eligibility calculators and electronic data verification, case comments and document management. The IES Project is being implemented in phases and when completed, all caseworkers will move from working on decades-old "green screen" technology to a more modern system that resembles online banking or tax preparation.
In addition, the Division built and launched a new call center to assist customers with applications for medical and SNAP and provide case status information. The Application for Benefits Eligibility (ABE) Customer Call Center (ABE CCC) is also equipped with telephonic signature technology which allows caseworkers to take applications over the phone for the first time. Caseworkers have already fielded 82,983 calls. The ABE CCC can be reached through the IDHS Help Line at 1 (800) 843-6154.
Through IES, benefit application information will be shared with the Federal Health Insurance Marketplace. As an extension of the Division's long-standing "no wrong door" policy, customers who are found ineligible for Medicaid will have their applications automatically sent to the Marketplace for consideration for subsidies to purchase private insurance. Likewise, Marketplace applicants who are likely eligible for Medicaid will be automatically sent to the State for a Medicaid eligibility determination.
While no technology implementation of this size is flawless, if you have visited a local Family Community Resource Center (FCRC) in the past 2 months, you have witnessed how quickly staff are adapting to the completely redesigned system.
The implementation of IES will continue in phases over the next 18 months with the addition of new case management functionality, redetermination processing, enhanced scheduling tools, new letters and notices and retirement of out-dated legacy systems that are expensive and difficult to maintain.
Governor Pat Quinn recently announced that the Illinois Department of Human Services (IDHS) provided 111 households (362 individuals) with $46,711 in emergency food assistance. The USDA's Food and Nutrition Services had authorized IDHS to offer special Disaster Supplemental Nutrition Assistance Program (SNAP) benefits to residents in 15 counties declared federal disaster areas as a result of severe storms in November 2013.
"The state of Illinois is taking every step necessary to ensure that families across the state have the resources they need to recover from these tragic storms," Governor Quinn said. "We have been approved for critical federal aid for individuals, businesses and governments, and now we must ensure our residents are getting life's daily necessities, including access to food. This assistance will provide those affected with extra benefits to buy groceries to feed their families."
Many individuals and their families were eligible for Disaster SNAP if they lived in one of the following counties when the disaster occurred:
Disaster SNAP benefits were provided to families based on total income and assets available to a household during the severe weather event. Non-reimbursed disaster-related expenses were allowed as a deduction from income and assets if verification of the expense was provided.
A qualifying two-person family with a monthly income less than $1,923 would receive a maximum of $347 in benefits; a four-person family with a monthly income less than $2,604 would receive a maximum of $632 in benefits. Most benefits will be available within five days of the date of application.
Persons receiving regular SNAP benefits that were affected by the storms were also eligible to apply for this special program. They may have qualified for additional SNAP benefits to bring their benefit level up to the maximum benefit amount for November 2013. Active SNAP recipients that already received the maximum benefit amount for their unit size were not eligible for additional benefits. Applications for Disaster SNAP benefits are no longer available.
A disaster Distress Hotline is now available serving Washington, East Peoria, and Pekin for residents affected by the November 17 tornado. Trained helpline staff from crisis counseling centers provide counseling, support and information on stress reactions and healthy coping. Callers may also be referred to local resources for follow up care and support. The Disaster Distress Hotline is 1 (800) 985-5990.
To find your nearest free tax site:
For more information, please view or print the EITC Brochure (pdf) provided in both English and Spanish.
The Center for Economic Progress and Ladder up will provide free income tax counseling for families with annual incomes less than $50,000 and individuals with annual incomes less than $25,000. Volunteer tax preparers can assist in filling out federal and state income tax returns for the year 2013, and, in some cases, for prior years. Most sites will be open between January 18 and April 15, 2014.
What you need to bring:
For more information, please view or print the Free Tax Help Brochure (pdf) for tax preparation locations and hours.
State Rep. C.D. Davidsmeyer, Janice Smith-Warshaw, Serena Preston, and Sen. Sam McCann on hand during the confirmations ceremony in November 2013, in Springfield, IL.
Illinois School for the Visually Impaired (ISVI) Superintendent Serena Preston and Illinois School for the Deaf (ISD) Superintendent Janice Smith-Warshaw were both confirmed by the Illinois Senate in November 2013.
"I have been in education over 25 years in this great state. I have worked in public schools and also at the School for the Visually Impaired," said Preston. "I've been a classroom teacher, a behavior specialist, and I've also been a principal, and I've been serving as the superintendent for the school since July of 2012. I greatly appreciate the opportunity and I thank you for putting your faith in me."
Smith-Warshaw is the first deaf woman superintendent of ISD. She also thanked the legislators who nominated her through a translator.
"As the superintendent for the Illinois School for the Deaf, I'm confident that I can put this school on the map for deaf and hard-of-hearing students in the State of Illinois and throughout the United States, as well," Smith-Warshaw said.
Preston and Warshaw's confirmation sponsor was State Senator Sam McCann. State Representative C.D. Davidsmeyer was also on hand to support them.
Smith-Warshaw served at the California School for the Deaf since 2000. She also taught at the model Secondary School for the Deaf in Washington, D.C. and the Delaware School for the Deaf. Preston is from Jacksonville. She has been an educator for 25 years and has worked at the ISVI in several positions for 16 years.
The Illinois State Senate recently voted unanimously to confirm the nomination of Nélida Smyser-De León as Assistant Secretary for Programs at the Illinois Department of Human Services (IDHS). Ms. Smyser-De León has been serving as Acting Assistant Secretary of Programs since January 2013. She will oversee the programmatic efforts of the Divisions of Alcoholism and Substance Abuse, Developmental Disabilities, Family and Community Services, Mental Health, and Rehabilitation Services
"I am thrilled at Nélida's confirmation and look forward to working with her to further improve IDHS programs and services," said IDHS Secretary Michelle R.B. Saddler. "Her positive energy, experience and shared vision of collaboration and integration of services will benefit the department and help us achieve our goals of independence and self-sufficiency for the people we serve."
Ms. Smyser De León has been with IDHS since July of 2007 and has served in several positions, most recently as Acting Co-Chief of Staff. She was also the Director of the Office of Hispanic/Latino Affairs, a position she has held since May 2010.
Smyser-De León was Acting Director of the Office of Contract Management from November 2011 to July 2012 and Assistant State Purchasing Officer from July 2007 to May 2010. Prior to joining IDHS, Smyser-De León worked in the private sector for more than 20 years.
After graduating from DePaul University, she began her sales career with Unisys Corporation becoming one of the top Latina sales representatives. She moved into telecommunications, working for MCI selling to fortune 500 companies and independently owned businesses. Shortly after, she was recruited to work for Polaroid Corporation in their business technical division where she left a significant footprint as a leading business development manager. She also worked at River North Distributors (Anheuser Busch) developing their Latino marketing campaign for independent businesses.
Smyser-De León is active in the Latino community and serves on the boards of a number of community organizations in Chicago, including the Illinois Association of Agencies and Community Organizations for Migrant Advocacy (IAACOMA).
With the New Year came the implementation of the new IDHS FOID Mental Health Reporting System, which was activated as part of the Illinois Concealed Carry Act [PA98-063]. The enactment of this new law means a host of changes for mental health facilities, nursing homes, clinical practitioners, physicians, qualified examiners and other health care professionals.
New requirements of the Concealed Carry Act state that mental health practitioners, health care professionals, qualified examiners and institutions must report patients who present a clear and present danger to themselves or another person. All reports are submitted to the Illinois Department of Human Services (IDHS) via the IDHS FOID Mental Health Reporting System, maintained on the updated FOID website: https://foid.dhs.illinois.gov/foidpublic/foid/.
Previously, only patients who had been determined by the courts to be mentally disabled or who had been a patient in a mental health inpatient treatment program within the past five years were being reported. Passage of the new Concealed Carry Act, however, expands the mandated reporters to include outpatient mental health treatment programs, physicians, psychologists and qualified examiners and mandates reporting those patients who are believed to pose a clear and present danger to themselves or others.
In addition, there were approximately 100 inpatient settings required to report to the IDHS FOID Mental Health Reporting System. The Concealed Carry Act expands reporting to include all inpatient settings, all outpatient settings and tens of thousands of licensed health care professionals.
The Illinois State Police is charged with implementation of the Concealed Carry Legislation including the Firearm Owners Identification (FOID) program. IDHS is committed to working with clinicians, qualified examiners and facilities impacted by the changes of the expanded requirements of the Concealed Carry Act. "We are partnering with our sister state agencies and many statewide associations and other organizations to ensure that clinicians, qualified examiners and facilities understand the importance of the new reporting requirements," explains IDHS Secretary Michelle R.B. Saddler. In addition to the State Police, the sister state agencies involved in the FOID program are the Illinois Department of Financial and Professional Regulation and the Department of Public Health.
The Concealed Carry Act includes broader definitions of mental health treatment facilities and clinicians. Those facilities required to report include; hospitals, nursing homes, residential settings and outpatient facilities.
Clinicians are defined as physicians; psychiatrists, clinical psychologists and qualified examiners. A qualified examiner includes; social workers, registered nurses, clinical professional counselors and marriage and family therapists who report only if they have an additional 3 years of clinical experience involving evaluation and treatment with patients that are mentally ill.
The IDHS FOID Mental Health Reporting System allows clinicians, mental health facilities and qualified examiners to report patients who meet any of the following criteria: adjudicated mentally disabled person; have been voluntarily admitted to a licensed psychiatric unit; are determined to be a clear and present danger; or that are determined to be developmentally disabled/intellectually disabled. All reporting is confidential and HIPAA compliant.
The Concealed Carry Act also clarifies what it means to be a clear and present danger: A Clear and Present Danger in HB 183 is defined as a person who (1) communicates a serious threat of physical violence against a reasonably identifiable victim or poses a clear and imminent risk of serious physical injury to himself, herself or another person as determined by a physician, clinical psychologist, or qualified examiner; or (2) demonstrates threatening physical or verbal behavior, such as violent, suicidal, or assaultive threats, actions, or other behavior, as determined by a physician, clinical psychologist, qualified examiner, school administrator, or law enforcement official.
Developmentally Disabled describes a disability which is attributable to any other condition which results in impairment similar to that caused by an intellectual disability and which requires services similar to those required by intellectually disabled persons. The disability must originate before the age of 18 years, be expected to continue indefinitely, and constitute a substantial handicap.
Facilities that provide inpatient mental health treatment must report: any admission within seven days of admission date; any clear and present danger within 24 hours; and any developmentally disabled/intellectually disabled person within 24 hours.
Facilities that provide outpatient mental health treatment only need to report: court adjudications within seven days; clear and present dangers within 24 hours; and any developmentally disabled/intellectually disabled within 24 hours.
Clinicians must report: any clear and present danger and developmentally disabled/intellectually disabled person within 24 hours.
Clinicians and qualified examiners should only report a patient on the IDHS FOID Mental Health Reporting System if they believe that specific individual is determined to pose a clear and present danger to themselves or others or determined to be developmentally disabled.
It is important to note that clinicians and qualified examiners shall not be held liable for making or not making a report except in cases of willful and wanton misconduct. Also, the identity of the person making the report shall not be released to the subject of the report.
To learn more about the IDHS FOID Mental Health Reporting System, please visit https://foid.dhs.illinois.gov/foidpublic/foid/.
An electronic version of the FOID Mental Health Reporting User Manual is provided online detailing descriptions on the use of the IDHS FOID Mental Health Reporting System. If you have any questions, please email IDHS at firstname.lastname@example.com.
The Illinois Framework is pleased to announce the release of Establishing Governance for Health and Human Services Interoperability Initiatives, a handbook for states and local jurisdictions contemplating interoperability projects. A step-by-step guide for implementing governance models in cross-agency settings, the handbook draws from expert interviews, intensive research into best practice, and the experience of the Illinois Framework in developing a governance model for Illinois' health and human services agencies.
Available in print and online, the handbook includes interactive features such as audio recordings of interviews, links to reports and white papers, and a toolkit of key documents such as charters and memoranda. Funding for the handbook was provided by the federal Office of Management and Budget (OMB) Partnership Fund Pilot State Systems Interoperability and Integration (S212) Grant Project, a one-year planning grant distributed by the U.S. Department of Health and Human Services Administration for Children and Families (ACF).
To order a copy of the handbook, please send your request to firstname.lastname@example.com. The online version is available on www.illinoisframework.org.
Jamal is a 24-year old male diagnosed with schizoaffective disorder. In addition to Jamal's struggles with depression, excessive anxiety and hopeless thinking, he grew up in a household of drug and alcohol abuse. Jamal says he wants a better life and knows the only way he will succeed is by working hard to complete his goals. Jamal participates in Thresholds' Individual Placement and Support program, where he has a say in developing his own recovery plan. Jamal's service plan is integrated to include Mental Health services and Vocational Rehabilitation services. The Evidence Based Model mentioned above is a high quality systematic approach to helping people with severe mental illness achieve competitive employment. Jamal obtained his first job in July 2012 at a local Home Improvement store. Jamal's work responsibility includes helping customers carry large items to their car.
For Jamal, working has opened the lines of communication. The Clinical and Supported Employment staff noticed an improvement in Jamal's communication skills since he has been employed. Jamal likes being called "sir" when he is asked by the customers for assistance. Jamal states "I feel respected by customers at my job." Jamal uses skills learned in the program to make a favorable impression on the job. Employment has also boosted Jamal's confidence level. Some of Jamal's interests include video games, watching TV, and reading, talking to people and working. Jamal hopes to one day attend college. In the meantime, Jamal would like to continue working at the Home Improvement store for "as long as I can."
Contributed by: Gail Matchette, CRC, LCPC, Thresholds Supported Employment, Kankakee, IL
Nothing says recovery like a job! And the number of people with significant mental health challenges who are working is on the rise! Through an intensive and unique collaboration between various divisions of the Illinois Department of Human Services (IDHS) and community based mental health providers, Illinois' DRS rehabilitation rate has risen to 72% for persons with serious mental illnesses receiving Individual Placement and Support (IPS). This is a 9% rise in rehabilitation rate from FY12 and represents excellence by any standard. Persons are considered "rehabilitated" when they are stable in employment for at least 90 days in mainstream competitive jobs that fit their strengths, challenges, and preferences, making the same wages as anyone else would make for that job.
Nationally about 60% of persons with serious mental illnesses say they want to work, but only about 15% are employed. So, Illinois' 72% rehabilitation rate for IPS is certainly noteworthy. But more importantly, people who want to work are getting the supports they need to be successful - and their willingness to work hard and risk potential failure for the opportunity to join the workforce is paying off.
IPS is an evidence-based practice that supports individuals with severe mental illnesses in the vocational exploration and job finding process. IPS improves long-term well-being. Once a person obtains a job, job supports are highly individualized and fully integrated with their mental health treatment. More than 16 clinical studies on IPS have found it to be three times more effective in symptom reduction, reduced psychiatric hospitalizations, successful job placement, length of job retention and overall improved health when compared to other vocational models.
People who obtain competitive employment through IPS have increased income, improved self-esteem, improved quality of life, and reduced symptoms. Approximately 40% of clients who obtain a job with help from IPS become steady workers and remain competitively employed a decade later.
This successful innovative collaboration between the agency's divisions of rehabilitation services and mental health are fueling program expansion. In 2006, Illinois had seven IPS sites. In FY 13 there were 34 sites. And by the end of FY 14 we expect to have 50 sites. Illinois currently has the capacity to provide this service to approximately 1,200 persons at a time, and each person is typically in the program for 18 months.
Illinois' Mental Health 2013 - 2018 Strategic Plan calls for IPS to become a core mental health service and to be implemented at 75% of community MH programs by 2018. IPS is cost effective. It has been shown to reduce health care expenditures substantially, to mitigate disability, and with those experiencing first episodes of psychosis to even prevent disability. Illinois has clearly demonstrated it has the knowledge capital to effectively implement IPS!
In January 2014, the Illinois Department of Human Services (IDHS) launched a new timekeeping system for the Home Services Program (HSP) that will safeguard against fraud and ensure quality services for 30,000 Illinoisans
"While the majority of our home-care workers are honest and caring people, we want to ensure that all people who need in-home care get the quality services they need and deserve," said IDHS Secretary Michelle R.B. Saddler. "This state-of-the-art electronic timekeeping system will improve the accuracy and oversight of the program while improving the quality of care. It will be the most stringent timekeeping system in the program's history."
The IDHS recently signed a contract with Sandata Technologies, LLC to implement an Electronic Visit Verification TM system for the nearly 30,000 Individual Providers currently working under the Home Services Program. The new electronic system was implemented January 1, 2014. It will offer many controls that aren't feasible in the existing paper-based system. The fully integrated electronic timekeeping system will reduce erroneous billings, safeguard against fraud, improve program oversight, and ensure the quality of services delivered in the home.
The new timekeeping system will also:
The primary purpose of the Home Services Program is to ensure that individuals with significant disabilities can live in their own homes and direct their own personal care. Individual providers provide various services to people with severe disabilities, such as household tasks and personal care, so they can remain in their homes and be as independent as possible. Individual provides are compensated by the state of Illinois but selected, employed and supervised by individual consumers.
We hope you enjoyed reading this edition of our Public Engagement Newsletter. As always, please feel free to forward and share our newsletter and attachments with your networks, partners, colleagues, customers, and friends.
Don't forget to register online to continue receiving future issues of the Illinois Department of Human Services Public Engagement Newsletter!
Aurelio Huertas Fabrizio
Editor-in-Chief | Public Engagement Newsletter
Email: email@example.com
Office: 312.793.9959 | Cell: 312.515.8039 | Fax: 312.793.2351 | TTY: 800.447.6404

subset: commoncrawl


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Andy Reid said that guard Danny Watkins, who has a chronic ankle injury, would struggle to play Monday against the Saints.
With Watkins questionable, Dennis Kelly could get his second straight start at right guard. Reid said the rookie did a "respectable job" on Sunday against the Falcons. With Watkins' inconsistencies this season, it's fair to question whether he'll retain his starting job even when he returns.
"Yeah, we'll see," Reid said. "I want to see how he feels once he gets in there [and] we'll take it from there."
Kelly said he's up for the challenge.
"Hopefully, if I keep playing at a high level, if they give me the spot, hopefully, I can run with it," he said.
Kelly, a fifth-round draft pick, was asked if he had been given any indication from coaches that the job was there for the taking.
"Some players have talked about it, just saying, 'If you're in there, you're in there for a reason,'" Kelly said. "Obviously, Danny's hurt, but there were other options they could have put in. They are telling me to approach it like you can take it, so that's what I'm doing."
Watkins' chronic ankle came out of the nowhere. Reid said last week that he knew about it as far back as the draft. He said the 2011 first round draft pick re-injured it two weeks ago against the Lions and then again in practice last week.
"He's got a bit of a component of a high ankle [sprain] and it's got a bit of a component of a low ankle," Reid said. "Anything that he does lateral hurts him."
Reid, who was asked if Watkins could be sidelined long-term, said that would assess his progress daily.
"This will pass here," Reid said. "It's not where it's going to be career-ending or anything."
The Watkins' draft pick remains a questionable one. When the Eagles selected him 26th overall, he had only played four years of football after picking it up at the age of 22. He didn't start as a rookie until the fifth game, but seemed to take steps forward by the end of last season.
He's had some low moments this season, especially in pass protection. Watkins hasn't been the only linemen to struggle. The whole unit has been a liability with the injuries to left tackle Jason Peters and center Jason Kelce.
-- Cullen Jenkins has a hyperextended knee and won't practice on Thursday. The defensive tackle said that he expected to play Monday.
-- Reid said that defensive tackle Mike Patterson would practice with the first team and that there was a chance he could play against the Saints. The Eagles have until Nov. 13 to decided whether to activate Patterson or place him on season-ending Injured Reserve.
-- Wide receiver Mardy Gilyard (hamstring) won't practice either. Reid said that Damaris Johnson, who hasn't dressed the last two weeks, will be active Monday and return punts with Gilyard injured.


text:
I was working for past two Sundays so this one Sunday before the festive season finds me working harder at home to get things in place, not only back in place but ready for the festivities ahead. B ...
LED Television is a great wonder of modern science. It is one of the most important inventions which has absorbed millions of minds. We understand how much you love your Toshiba LED TV and loosing someone you love is the greatest pain.
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Posted on18th December 2015
I was working for past two Sundays so this one Sunday before the festive season finds me working harder at home to get things in place, not only back in place but ready for the festivities ahead. B ...
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text:
Thanks to Robin at Pink Coupon Cafe for compiling a list of the best deals to be found at Harveys Supermarket this week.
New to couponing? Read up on what all of these abbreviations mean first in my quick reference guide.
Check out Pink Coupon Cafe for more deals!
See all of the Deal Seeking Mom Grocery Grab stores here.


text:
A TV show on FX. Its about a motorcycle club called Sons Of Anarchy. The club members are very close to one another and will do pretty much anything for one another. Most of the members have day jobs in the world but they make most of their money from gun running and protection runs. The SOA operates in a fictional town in Northern California called Charming. They also have many charters around the United States. The first 13 episodes were aired on FX. According to FX the second season will be aired on September of 2009
Dave: Hey man did you see Sons Of Anarchy last night?
John: Yeah man i did, that show is really bad ass
John: Yeah man i did, that show is really bad ass
by Sparky 7761 December 06, 2008
"Sons of Anarchy" is a cable TV series on FX about a motorcycle club of wanna-be Hells Angels. The show features a lame theme song that sounds like a cross between Bon Jovi and John Cougar Mellencamp circa 1979. The irony of it is, if any of the pussies on that show ever had an actual confrontation with a standing member of the Hells Angels they'd probably get the living shit knocked out of them. Entertainment value? Well it's better then watching re-runs of Friends or The Fresh Prince.
Sons of Anarchy: WE'RE the baddest club in California, so fuck you Angels!
Hells Angels: BANG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hells Angels: BANG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
by bowtiebastrd October 07, 2009
The best show on TV. Features unique, developed characters, stellar acting, a high intensity level, and some of the most carefully crafted and multi-layered storytelling since The Sopranos. The show has received a good amount of critical acclaim since its inception in September 2008, and rightfully so. Two seasons have been aired with a third currently in development and slated for release this September.
Sons of Anarchy owns you.
by Agent Duchess May 03, 2010


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BHS honors achievements at Academic Letter Night
The 24th annual Academic Letter Ceremony was held Monday evening at Boonville High School. The night was dedicated to the academic achievements of students in grades 9-12.
The evening opened with Boonville R-1 School Superintendent Mark Ficken welcoming everyone to the event. Boonville High School Principal Jeff Brackman opened with remarks about the night. Boonville R-1 School Board President Charlie Melkersman presented the academic letters and awards.
Ficken commended the students for keeping up with their homework during the snow events of the previous two weeks. He said the school's most important thing is teaching and academics.
"I am so proud of the large percentage of students who were able to achieve their academic letter. We expect all students to try to achieve a letter," Ficken said.
He also said there is a direct correlation between attendance and good grades.
Ficken and Brackman both said the bleachers were full of family who came out to support the students.
The letters were given in class order. Among the letters were the recognition of the Bright Flight Scholars who achieved 30 or above on the ACTs. These individuals were Tanner Green, Megan Kraus and Kathryn Rodman.
"It was a good night because we were there to honor the students achievements," Brackman said.
Among the lists of students with awards were also statistics of each class including attendance rate, honor roll rate and GPA. The freshman through senior classes all held an attendance rate of 95 percent and with a mean GPA of around 3.0. The senior class holds the highest percentage rate of honor roll students at 63 percent.


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Special assistance by KLM CARES
On this page:
Request special assistance
Contact KLM CARES at least 48 hours before departure if you want to:
- Arrange assistance at the airport during boarding, disembarking and/or transferring
- Bring your own (electric) wheelchair (scooter), walker or crutches or use a cabin wheelchair
- Bring special medical equipment: always contact KLM CARES when travelling with medical equipment in your hand baggage or check-in baggage, even if you are not using the equipment onboard
- Bring your assistance dog into the cabin
- Use an extended leg rest for a leg that needs to stay in a horizontal position (in a cast). On KLM flights within Europe, 2 extra seats need to be booked in Economy Class. On intercontinental KLM flights, you need to travel in Business Class.
- KLM CARES can not guarantee any service if this is less than 48 hours before departure.
How to request special assistance
- Request special assistance now and log in to My Trip
View your local KLM CARES telephone number
- You can also send us an e-mail at email@example.com (in English or Dutch), call us at 00800 55622737 (charges may apply) or in the Netherlands (toll free) at 0800 55622737 (between 7:00 AM and 10:00 PM).
Important before departure
- It is not possible to arrange assistance for passengers with a language barrier, fear of flight or first time travellers.
- You need to request special assistance (and book your flight) at least 48 hours before departure. If your flight will be operated by one of our partners, please request special assistance from this airline. KLM will transport your own wheelchair (scooter) or walker - free of charge.
- You must check in at the airport at least half an hour before the standard check-in time. If departing from Amsterdam Airport Schiphol, please check in at desk 16. If you are using an electrically powered wheelchair, please check in 1 hour earlier.
- Please go to the gate at the time indicated on your boarding pass.
- Please know that the KLM crew cannot provide assistance during all stages of your trip. Make sure you have someone to travel with you should you require assistance throughout your entire journey.
Bring your own wheelchair
If you are bringing your own wheelchair, please make sure you contact us at least 48 hours before your departure. We will look into the possibilities and make a reservation for you right away. The number of (electric) wheelchairs we can transport is limited.
Your wheelchair needs to be transported as check-in baggage in upright position to avoid damage and spilling of batteries.
Maximum size and weight of wheelchairs per aircraft type:
|Aircraft type
|Max. dimensions
(l x w x h)
|Max. weight
|Boeing 777, 747, 787 and Airbus 330
152 x 139 x 149 cm /
59.5 x 54.5 x 58.5 inch
|No max. weight
|Boeing 737
112 x 113 x 85 cm /
44 x 44.5 x 33 inch
|No max. weight
|Embraer 175,190
Fokker 70
120 x 100 x 70 cm /
47 x 39 x 27.5 inch
|150 kg / 331 lbs
Onboard facilities
- Foldable onboard wheelchair: available on board of all KLM and KLM Cityhopper aircraft.
- Toilet facilities: wheelchair accessible toilets are available on all KLM's Boeing 777, Boeing 787 and Airbus A330 aircraft. Our Boeing 737, Boeing 747, Embraer 190 and Fokker 70 aircraft have a foldaway curtain to enlarge the lavatory space. Our staff will help find your way to and from the toilet. Unfortunately, we cannot assist you in the toilet area.
- Toilet handles: the toilets onboard of all our KLM aircraft are equipped with toilet handles.
- Moveable armrests: in all our aircraft we have a number of aisle and middle seats that have moveable armrests, so you can transfer more easily into your seat. The number and locations of movable aisle armrest seats may vary by aircraft type.
- Special seating solutions such as an Orthotic Positioning Device will always be reviewed by our Flight Standards & Compliance department to see if the seating solution is compliant with applicable regulations as defined by FAA. If it does not comply, unfortunately it cannot be accepted on board. Please make your request at least 2 working days prior to departure by calling KLM CARES.
Medical Information Forms
If one of the descriptions below applies to you, please consult your physician prior to travel. In some cases, you or your travel agent must complete Medical Information Form A and your doctor must complete and sign Medical Information Form B . These should be in the possession of KLM no later than 48 hours before departure.
- Passengers suffering from a contagious disease.
- Passengers who, due to illness or a physical condition, display behavior that could potentially influence the comfort and well-being of the other passengers and/or the crew, or that could present a risk to the safety or punctuality of the flight.
- Passengers who will need medical care or will be dependent on specific medical equipment during the flight.
- Passengers who have a medical condition that could result in a life-threatening situation or could require the provision of exceptional medical care for their safety during the flight.
- Passengers who need personal care during the flight (during meals, visiting the toilet, etc.) and will be travelling without a companion.
- Passengers who cannot use the airplane seats in a normal, upright position.
POC - Portable Oxygen Concentrator
Only POC's that are battery operated or POC's that are both battery operated and operating on net power are allowed for use on board. To use your own POC on board, please make sure you reserve for the transportation of your POC at least 2 working days prior to departure by calling KLM CARES.
Batteries for a POC
Unfortunately, we cannot guarantee a power supply on every passenger seat on board, so you need to bring enough fully charged batteries with you. Based on the manufacturer's estimate of the hours of battery life while the device is in use, and on the information provided by your physician, your batteries need to last for at least 150% of the expected maximum duration of your flight. The batteries will need to be stowed under your seat. Spare batteries are only allowed in your hand baggage, never in your check-in baggage.
- Lithium metal or lithium alloy batteries may contain up to 2 grams of lithium
- Lithium ion batteries may have a watt-hour rating of up to 100 watt/hour
You can find the watt/hour rating on the battery or in the user manual. Spare batteries must be individually protected to prevent short circuit, e.g. by taping terminals or by placing them in separate plastic bag or pouch.
Travelling with your assistance dog
If you are bringing your assistance dog onboard with you, you need to meet certain requirements:
- To bring your Guide Dog into the cabin, please download and fill out the Application Form Guide Dog and send the completed form to email@example.com. Please also bring it with you when checking in at the airport. It is recommended to contact KLM CARES before your departure for confirmation of the transport of your guide dog.
- To bring an Emotional Support dog into the cabin, please always contact KLM CARES at least 48 hours before departure. Download and fill out the Application Form Emotional Support Dog and arrange a signed declaration from your health care provider. Please send the completed form together with the signed declaration to firstname.lastname@example.com and bring these with you when checking in at the airport.
Read more about bringing your assistance dog .
Contact KLM CARES