text:
After reading some of the more recent posts, it seems I may have a problem similar to the following post "871963-browser-hijacked-keeps-redirecting." I think I was infected about 4 days ago. One night I received an error when logging off my laptop, I think I hit end program so it would shut down, the next day when I turned my laptop on I noticed the problem.
My symptoms include:
-Blue Screen when trying to boot to Safe mode - STOP: 0x0000007E (0xC0000005, 0x80537009, 0xF7AEA508, 0xF7AEA204)
-Windows Media Center not working... when you double click, it does show an instance running in processes, it just doesn't ever open.
-Initially, I was getting redirects in firefox when using google or bing. Now I am getting tabs that randomly open of their own accord.
I too have CA security installed... have always been less than impressed with it's ability to detect and block anything. That's keep the free version of malwarebytes on my computer for backup. However, the current piece of malware infecting my computer has been illusive. In attempt to detect it, I have run the following:
1) CA (of course)
2) malwarebytes - I have a log
3) avira (online CD and rescue CD w/o update)
4) kaspersky (rescue CD w/o update) - free online scan is currently down - I have a log of rescue cd
5) bitdefender & chkrootkit (online quickscan and rescue CD w/o update)
6) trendmicro housecall (online)
7) superantispyware - I have a log
8) GMER - I have a log
Please find the hijackthis log posted below. I may post GMER in the next thread, as I think it will also be helpful (both were run within the last hour and a half).
Thanks! Jessica
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 22:54:00, on 11/29/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxFwHlp.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
C:\Program Files\Seagate\SeagateManager\Sync\FreeAgentService.exe
C:\Program Files\CA\SharedComponents\PPRT\bin\ITMRTSVC.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe
C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfsem.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Seagate\SeagateManager\FreeAgent Status\StxMenuMgr.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\PPCtlPriv.exe
C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896" target="_blank" class="invilink">http://go.microsoft.com/fwlink/?LinkId=54896" target="_blank" class="invilink">http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157" target="_blank" class="invilink">http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,First Home Page = http://go.microsoft.com/fwlink/?LinkId=54843
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Adobe Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [CaPPcl] C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\CAAntiSpyware.exe /scan /startup
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [MaxMenuMgr] "C:\Program Files\Seagate\SeagateManager\FreeAgent Status\StxMenuMgr.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Adobe Version Cue CS2 - Adobe Systems Incorporated - C:\Program Files\Adobe\Adobe Version Cue CS2\bin\VersionCueCS2.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: CaCCProvSP - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Seagate Service (FreeAgentGoNext Service) - Seagate Technology LLC - C:\Program Files\Seagate\SeagateManager\Sync\FreeAgentService.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\SharedComponents\PPRT\bin\ITMRTSVC.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: PPCtlPriv - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\PPCtlPriv.exe
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: HIPS Event Manager (UmxAgent) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exe
O23 - Service: HIPS Configuration Interpreter (UmxCfg) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe
O23 - Service: HIPS Firewall Helper (UmxFwHlp) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxFwHlp.exe
O23 - Service: HIPS Policy Manager (UmxPol) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe
O23 - Service: VET Message Service (VETMSGNT) - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe
O23 - Service: Intel(R) PROSet/Wireless SSO Service (WLANKEEPER) - Intel(R) Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
End of file - 8916 bytes
I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.
I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.
You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)
16 more replies
Hi all!
Today I started up my computer (an XP machine running SP3) and after it went through the BIOS, it showed the Windows startup screen (the Windows logo with the blue progress bar), but when that was done, it went to a black screen and won't do anything else.
I restarted and tried a few different things; Start Windows Normally, and Last Known Good Configuration both got me the same black screen.
CheckDisk ran, and it made it to the end, but froze when it said "please wait while your computer reboots" ... after waiting more than 10 minutes, i hit reset and tried to reboot it myself. It did the same Bios-Windows-blackscreen thing as before.
I also tried booting into Safe Mode, which DID work, and when I got in there I tried to do a System Restore (two, actually... for two previous dates) but both did nothing to resolve the problem. I tried simply copying my "important" files to my external HD (which it sees), but it won't copy in Safe Mode
When loading in Safe Mode, the driver list pauses and says "press esc to cancel loading of SPTD.sys" but I've tried it both ways and it doesn't make a difference that I can see.
I tried using my XP CD to boot from, which takes me into the Recovery Console, and I chose to hit "R" to repair, but when it asks me what drive I want to login to (which is C:) I don't really know what to do from there. I haven't booted from a CD before, so I assumed it would run a "Repair Wizard&... Read more
Just to clarify, I don't really care if the XP installation is fixed, I just want to know if there's a way to get the files off the HD onto an External USB drive. There's gotta be a way... right?3 more replies
This is baffling me to no end. I can boot up fine in safe mode, and with networking. But I still manage to get a BSOD not too long into the session. I managed to capture a video of it and in the Technical information of the blue screen it said "STOP: 0X0000007E (0XC0000005, 0X81CB6169, 0X807F09BC, 0X807F05AO)", not sure if that's of any use... I've also uploaded the minidump file if you can use that information.
The other issue is the OS doesn't load at all in normal boot. It'll show the windows logo animation screen, then go black, and do nothing until I hit the power button. These problems started arising not long after I installed W7 onto the computer (acer aspire, amd athlon 3800+ CPU, installed a dedicated nvidia 9700 gt card overtop of the dedicated one (the problem was there still before that), 1.5 gig of ram).
If anyone could please help me with this it'd be greatly appreciated, thanks.
10 memory dumps - 6 different STOP errors, 5 different drivers blamed
I would suspect that there's a compatibility or a hardware issue here.
The most likely problem is with your wireless USB adapter as the driver is dated from 2006.
Please uninstall the software for your wireless USB adapter and see if that stops the BSOD's. If so, then either download the latest, Win7 driver for the USB adapter or (if there isn't a Win7 driver) purchase a new adapter. I'd suggest a PCI/PCIe adapter that plugs into your motherboard (rather than a USB adapter) as they have less problems than the USB one's.
Summary of the BSOD's:
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Wed Apr 28 21:13:01.352 2010 (GMT-4)
System Uptime: 0 days 0:01:43.052
BugCheck A, {5d42a941, 2, 1, 8287e028}
Probably caused by : ntkrpamp.exe ( nt!KiTryUnwaitThread+46 )
BUGCHECK_STR: 0xA
PROCESS_NAME: System
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Wed Apr 28 18:58:32.420 2010 (GMT-4)
System Uptime: 0 days 0:01:08.920
BUGCHECK_STR: 0x50
PROCESS_NAME: iexplore.exe
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Wed Apr 28 18:56:48.967 2010 (GMT-4)
System Uptime: 0 days 0:04:23.666
BugCheck A, {76bcd2e9, 2, 1, 82c1e839}
Probably cause... Read more
This is baffling me to no end. I can boot up fine in safe mode, and with networking. But I still manage to get a BSOD not too long into the session. I managed to capture a video of it and in the Technical information of the blue screen it said "STOP: 0X0000007E (0XC0000005, 0X81CB6169, 0X807F09BC, 0X807F05AO)", not sure if that's of any use... I've also uploaded the minidump file if you can use that information.
The other issue is the OS doesn't load at all in normal boot. It'll show the windows logo animation screen, then go black, and do nothing until I hit the power button. These problems started arising not long after I installed W7 onto the computer (acer aspire, amd athlon 3800+ CPU, installed a dedicated nvidia 9700 gt card overtop of the dedicated one (the problem was there still before that), 1.5 gig of ram).
If anyone could please help me with this it'd be greatly appreciated, thanks.
Try this:
Startup Repair
Note: You may need to do startup repair 3 to 4 times.
System Repair Disc - Create
System Recovery Options
Repair Install
Hello everyone!
My friend just gave me her laptop to fix(does this happen to anyone else???). The laptop is an Acer Extensa 5620-6830 here are the specs
Intel Core 2 Duo T5250
Windows Vista Home Premium
I power on the notebook and it goes through the POST, then begins to load Vista. After about 21/2 minutes it reboots and goes through the whole process over again.
The next time I booted the computer up it exclaimed, Windows failed to load - Choose to either 1.) Start in recovery mode or 2.) start windows normally. I select recovery mode and it gets past the windows loading screen; but then it just displays a black screen. Nothing ever happens.... reboot.
Then I try to boot to safe mode, thinking maybe there is a faulty driver causing the crash. It seems to load all the windows files, but then *BAM* BSOD.... system reboots. I'm not sure how to get to the minidumps if i can't even power up the computer.
Further, any mode from the F8 list crashes the same way.
And now for the worst part, she told me she purchased the machine at a retail giant, whose name I won't mention. She claims that there was never any disks that came with the laptop. No Windows Vista startup cd :/
I'm not sure what to do now.... any ideas?
I was able to disable the automatic restart on system crash. (I didn't see it in the options after I pressed F8)
The BSOD error reads: UNMOUNTABLE_BOOT_VOLUME
I did some research on the error. It appears I need to run the chkdsk utility. Is it possible, b / c I can't get into windows, to create a boot disk which will run chkdsk? or is that a dumb question?
My desktop will not load when I boot regular, even if I leave it for like 15-20 minutes, if I leave it longer it may but I don't have the patience.
It will boot no problem in safe mode which I am using right now.
I have all of the logs here but for some reason couldn't get the malware bytes log, it saved an XML version, I thought I would be able to export it after I restarted my computer, I guess not.
I am probably going to send you to the software forum. But first, rerun Hitman and have it remove all that it found.
My desktop will not load when I boot regular, even if I leave it for like 15-20 minutes, if I leave it longer it may boot but I don't have the patience.
It will boot no problem in safe mode which I am using right now.
also can not uninstall many programs
blackscreen said:
My desktop will not load when I boot regular, even if I leave it for like 15-20 minutes, if I leave it longer it may boot but I don't have the patience.
It will boot no problem in safe mode which I am using right now.
also can not uninstall many programs
thanks.Click to expand...
What's the exact make and model of the computer and what version (including Service Pack) of Windows are you using?
I originally created a thread at http://www.bleepingcomputer.com/forums/t/293773/ie-will-work-in-safe-mode-but-not-normal-mode/. The computer had the Windows Antivirus 2010. I ran Malwarebytes, Spybot, and Super-Antispyware to clean it off and removed the programs because the computer was running slower than usual with them installed. Now I can't get any web page to load in normal mode, however Yahoo messenger works in normal mode and I can ping web sites. In safe mode, I can visit all web sites. I have re-ran the previous programs and they come up clean. Can you please help me to find out what is wrong? Thanks
As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.Please describe the issues you are experiencing with your computer.31 more replies
Hi all--
I've been closely following neonfx's excellent, detailed help of smashedatoms, who has a very similar problem to mine. Recently (within the last week), I tried to boot into safe mode, and it went directly to the XP splash screen. When I Googled for help and found this site, I kept getting redirected. I downloaded the utils, ran them, and logged the results. After running TheHammer.exe, I now get (upon reboot) a choice of Normal or Recovery Console with a 0-second wait time. The browser is still hijacked, and IE will not load (I normally use Firefox, which is what's being hijacked).
So, I'm attaching the logs I've just created after running the following utils:
The Hammer (ComboFix)
When I ran these utils, I used the parameters specified by neonfx in his discussion with smashedatoms:
I probably shouldn't confess this, but I have a Ghost image of my machine that I think I can ultimately use if we can't fix the problems here. Last time I tried to restore a Ghost image I had issues, so I'm a little afraid of trying it at this point, since I need my desktop to function right now.
I'm running XP SP2, if that helps at all.
Thanks to all of you knowledgable people who volunteer your time with such clear and detailed instructions. We're all grateful!
Hi all--
I see other threads newer than mine that have replies, so it makes me wonder if I did something wrong in my posting. If so, would some kind soul share the info so I can make corrections and receive help? TIA to all.
I am helping my office assistant with a problem. She is running XP professional its some form of Dell desktop about four to five years old. She is able to use Outlook and receive and send emails but Internet Explorer8 will not load and neither will Firefox. She has run Avant, Windows Security, I believe Malwarebytes, and some german antivirus program. Nothing comes up. I have reset Internet Explorer and tried to update but cannot get it to load. We have loaded in Safe Mode with Networking and they work fine in that environment. Any help would be great. Thank you.
<<She is able to use Outlook and receive and send emails>>
If you refer to Outlook Express as the email client...bear in mind that it is part of Internet Explorer. If OE works properly, it doesn't make any sense that browsers would be denied Internet access.
The fact that you say it works in safe mode...would force me to disable all browser add-ons as a first step.
Some photos and mail seen only SAFE mode - - but not regular mode in BOTH Internet explorer AND Firefox. Hi for some reason I am no longer able to look at Just SOME photos on web sites on this One Win7 computer, nor See my email in Yahoo main INBOX , , , unless I am in SAFE mode. Not sure how to tell what I did wrong or if missing dlls or other settings. But does work ok just in SAFE mode. However I also get the Blue screen of death once in a while. Below is what I got when doing the "hijack scan" Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 4:09:06 PM, on 4/23/2013 Platform: Unknown Windows (WinNT 6.01.3505 SP1) MSIE: Internet Explorer v10.0 (10.00.9200.16537) Boot mode: Normal Running processes: C:\Program Files (x86)\ASUS\AI Suite II\AsRoutineController.exe C:\Program Files (x86)\ASUS\ASUS Instant On\AsInstantOn.exe C:\ProgramData\FLEXnet\Connect\11\ISUSPM.exe C:\Users\JIMMY\AppData\Local\Akamai\netsession_win.exe C:\Users\JIMMY\AppData\Roaming\SearchProtect\bin\cltmng.exe C:\Users\JIMMY\AppData\Local\Akamai\netsession_win.exe C:\UPS\WSTD\WSTDMessaging.exe C:\Program Files (x86)\ASUS\AI Manager\AsShellApplication.exe C:\Program Files\TRENDnet\TEW-641PC_TEW-643PI\WlanCU.exe C:\Program Files (x86)\ASUS\ASUS Easy Update\ALU.exe C:\Program Files (x86)\ASUS\AI Suite II\EPU\EPUHelp.exe C:\UPS\WSTD\UPSNA1Msgr.exe C:\Program Files (x86)\Nuance\PDF Viewer Plus\pdfPro5Hook.exe C:\Program Files (x86)\Nuance\PaperPort\pptd40nt.exe C:\Program Files (x86)\ControlCent... Read moreMore replies
My internet will not work in regular mode, only safe mode with networking. My trading platform works perfectly in regular mode so I know my connection is ok. I have done HijackThis and have come up with this report..
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:19:52 PM, on 10/10/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Safe mode with network support
Running processes:
C:\Program Files\Adobe\Acrobat 7.0\Reader\AcroRd32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Big Wayne\Desktop\HijackThis.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPwdSvc.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Fil... Read more
Originally Posted by wleger2981
My internet will not work in regular mode, only safe mode with networking. My Norton is out of date as well, but as soon as I get back up and running I will install a newer version..ANy help on this matter is greatly appreciated..
Please do not post your Hijack this logs here. Due to Forum Rules we cannot assist in malware removal here. Have you tried a different browser (Chrome, Firefox etc)? When you say IE only works in Safe Mode with Networking, Do you mean you boot the computer normally and use IE (safe mode) or are you booting the computer into Safe Mode with Networking? In other words you can't boot normally?
If you feel you are infected, please click on the Virus/Trojan link in my signature and post there for more help.
I have this problem with my laptop - sometimes I cannot login - after choosing the user the screen freezes or after logging in it works only for a few minutes in regular mode (I can do things over those minutes like open firefox, but I cannot open folders, sometimes I can open the task manager or even some programs) but then it freezes and I have to shutdown the computer manually by pushing the power button. When I tried pushing crtl+alt+del I got a message "The logon process was unable to display security and logon options when ctrl+alt+delete was pressed. If the operatin system does not respond, press esc or restart the computer by using the power switch". I don't know if this helps, but I try to add as much as I can. Sorry it it's not relevant - my knowledge about computers and IT is minimal.
The computer runs fine in safe mode.
So I tried system restore to a week before when the computer was still fine and it didn't work. So I reinstalled a graphics driver (Intel HD Graphics Driver) as I found on the internet that similar problems got fixed by reinstalled videocard drivers. And it worked, everything started to run smoothly again in the regular mode. As normally I allowed windows updates and after restarting my computer, the problems came back.
I assumed that the problem was the updates so I uninstalled most of them (KB2930275; KB2923961; KB2925418; KB2929755; KB2929733 and KB2918077) but the problem was still there and I was unable to unin... Read more
7 more replies
This is a follow up to
SweetTech just helped me clear out some malware and referred me to this forum when I ran into some interesting issues with Safe Mode:
1. I could not log into safe mode as administrator, it stalled at "getting personal settings". I am able to log on with as my regular user though.
2. In Safe Mode my C drive has 2 Gigs more of free space than in regular mode (is that normal? I though what's on the drive is on the drive no matter what mode I use...)
I have an HP Pavilion Laptop running WinXP SP3.
Many thanks for your input and advice!
In Safe Mode my C drive has 2 Gigs more of free space than in regular modeHow are you reading this , or from what program.I think this is only due to being in Safe Mode and in Safe mode you are not using all processes compared to Normal mode.Is the first item an issue for you, then you could have asked S /Tech during her help.Thank You -7 more replies
I was shocked when I downloaded TFC.EXE and installed it on my computer AND installed it on my friends computer too from THIS website.now we BOTH have the SAME problem. ha ha I boot to regular mode and nothing works. rightclick on taskbar and then click on taskmanager it stops. doubleclick on AOL or mirosoft update and the hourglass goes around forever. I tried to print something and the printer is gone.I cannot start adaware or avast. sometimes the taskbar loads but most of the time in does not. it is getting worse.. I hope you can help get this thing running.
windows xp home 32bit sp3 thanks again SAL
Can you boot into Safe mode with Networking?You said that nothing works. Please offer more description, what does not work? Can you run or install apps?If you can get into safe mode with networking try a boot scan with Avast and post the results. (Make sure that Avast is up to date first)See here if you need help getting to Safe Mode.11 more replies
Just a general question:1. When doing a routine scan for viruses and malware, etc. (and just generally speaking), is it better to scan in safe mode or regular mode? 2. If you scan in safe mode, is there anything that wouldn't show up (that you could potentially miss) that *would* show up in regular mode? 3. Or is safe mode just better all around, and everything is covered (plus more) that you'd find with scanning in regular mode?(I'm referring to scanning with AVG A/V, AVG Anti-Spyware, SpyBot (old version), and Ad-Aware SE.)Thanks!
Safe Mode is a troubleshooting mode designed to start Windows with minimal drivers and running processes to diagnose problems with your computer. This means some of the programs that normally run when Windows starts will not run.The Windows operating system protects files when they are being accessed by an application or a program. Malware writers create programs that can insert itself and hide in these protected areas when the files are being used. Using "Safe Mode" reduces the number of modules requesting files to only the essentials to make your computer functional. This in turn reduces the number of hiding places for malware, making it easier to find and delete the offending files. Using your anti-virus and anti-malware tools, in "Safe Mode" also speeds up the scanning process. Read "Beginners Guides: Windows XP Safe Mode Explained" and "What is 'Safe Mode' used for and why?"4 more replies
Hi, I'm having some problems fixing my bleeping computer (Windows 10 desktop computer, to be specific) and could use some assistance.
On Friday 15 December 2017, my computer ran fine when I woke up and used it for a few minutes in the morning. Before that date, I had very few problems with my computer running; the biggest issue was some freezing occurring while playing games demanding on processing power such as Civilization 5. However, I don't believe that is related to my current issue, as I last played it on Sunday 26 November 2017, and I had no issues with it on that day.
When I returned home later that day (15 December), I found my computer stuck on a blue screen. I'm not sure quite what happened, as my computer was not used during the day at all. I restarted several times, but I was not able to even make it to the user login screen before getting a blue screen. I've received error code 0xc0000142 for every blue screen.
Startup repair did nothing to resolve the situation. I am still able to run my computer in safe mode with networking and that's how I'm writing this post. For the past two weeks, I've been using safe mode to use my computer. I've looked online for solutions, but haven't gotten much. I've had some problems in safe mode with random freezes, but at least the computer runs most of the time, although with limited functionality.
My research led me to trying Windows + R and opening msconfig.exe and disabling all services that were not... Read more
If you work OK in Safe Mode - but not in normal mode, it's most likely a software problem.
Hardware problems are possible, but nowhere near as likely as a software problem.
First thing I'd suggest is trying a clean boot. It's similar to Safe Mode - but works in normal mode by disabling stuff.
It's also similar to disabling the services - but you'll disable more when doing a clean boot.
If a clean boot fixes the problem - then the problem was caused by one (or more) of the things you disabled for the clean boot.
Then it's just a matter of re-enabling things one at a time until you find the problem.
Perform a Clean Boot: http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
If that stops the problem, then re-enable things a few at a time until you figure out what's causing it.
Then uninstall the problem program (from Start...Settings...Apps...Apps & Features - if you don't find it there, check the right sidebar for Programs and Features and see if you can remove it from there).
Backup your stuff now. There's no telling exactly what the problem is - so a backup is the best way to be prepared in case the system dies on you suddenly.
If this doesn't work, then post back and we'll ask for some reports to try and figure out what's going on.
Good luck!
I am running vista 64bit after my son in law tried to install a game on my computer it started locking up. I can boot into reg mode and everything is fine for about three minutes, but then it locks up and nothing works except the mouse pointer moves but you can't click on anything or type. When I boot into safe mode with networking everything seems fine, I can get on the internet and do anything you can normally do in safe mode.
Have you tried a system restore yet?4 more replies
I started getting BSOD's right after login after boot up. I get a number of different ones and occasionally some repeat. When I come up in safe mode (with and without networking) I can function as long as I don't do too much. I've drive tested my system drive and I also did a memory test. I've also not made any changes recently. If I do too much it will BSOD though. When I start copying files off my system drive to my storage array, I BSOD if I'm doing more than a couple gigs.
I can't seem to get a consistent BSOD. I've listed most of the ones below, I haven't caugh them all.
Any help is appreciated and thank you in advance.Memory Management with Stop 1a
Cache Manager with 0x34 I think
Stop with 0X24
Stop with a 0x7f
Page fault in non-paged area with a Win32k.sys
got 2 more new ones today
special pool detected memory corruption 0xC1
pfn_list_corrupt 0x4E
Going to add new dump in reply here in a bit.
Lots of crashes but they are not showing any probable cause.
Do these, as a test:
Free up the startup.
Click on the Start button
Type ?msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the ?Startup? tab.
Deselect all items other than the antivirus.
Apply > OK
Accept then restart.
Stop nVidia automatic driver update:
Open nVidia control center.
Help> Updates. It will open the nVidia updates window.
Click the preferences tab.
Uncheck "Automatically check for updates"
Apply > OK.
If the crashes continue to occur after doing these, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.
How Can we know that DV is enabled:
It will make the system bit of slow, laggy.
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.
If there is no points, make a System Restore Point manually before enabling DV.
If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode.... Read more
My computer is a HP Probook 4710s running windows xp professional w/ SP3
When I started it up it was very slow, did not make the chiming welcome sound and none of the icons or taskbar came up.
I hit ctrl+alt+del and explorer.exe was there but clearly not doing anything. Only 21 total processes were running. I rebooted in safemode and all of my icons appeared. I tried a system restore but it did not work. I can reboot in safemode with networking but the following error message appears. "Runtime Error! Program c:\ProgramFiles\Hewlett-Packard\IAM\Bin\AsGHost.exe This application has requested to terminate in an unusual way. Please contact the applications support team for further infomation." I had contacted microsoft's tech support who thought the problem might be a corrupted user profile, so we attempted to create a new one and copy the files over to it, but the copy never worked and would fail part way through saying, "cannot access files" and then stop. So those profiles were deleted and now I'm back to not being able to boot up with just the plain old default ADMIN user. I don't want to shut down my computer since I'm worried if I do, it will stop booting up in safe mode too. It's done that before, it cycles through all the files and then hangs up for about 3 minutes and automatically reboots. Any suggestions?
Duplicate, I moved your earlier post to Am I Infected...please pursue that topic and do not start another topic on same issues.
This topic is closed to avoid confusion.
# Version of IE (Internet Explorer) - Internet explorer 8
# Operating System - Windows XP service Pack 2
# What you have tried - Calling HP tech support and my ISP(Verizon FiOS) tech support.
# What the problem is - I CANT access websites like google or yahoo or anything with internet explorer even though my ISP is perfectly OK and everything is connected, and it says in network conncections i AM connected to the internet via highspeed LAN/Broadband. I noticed that when i turn my router on and off a message comes up and its says my IP has to be fixed or something. With the FiOS tech support they said i pinged everything fine and that i could go on google and yahoo via the command prompt but for some reason i couldn't in internet explorer. in my internet options i went to connections and i just ticked the auto detect under LAN settings and nothing else.
screen shot: http://tinypic.com/view.php?pic=r216z5&s=5
ALSO when i reboot in safe mode networking i dont even have to do anything it just automatically works in the browser and everythings fine except im in safe mode.
ALSO ALSO i think it somehow is windows media center version or something.. im not positive. when i open CCcleaner it tells me i have windows service pack 2. would media center affect this problem at all?
The HP tech guy said it was ... Read more
did you try another browser to see if it is a browser issue or something else?6 more replies
hello. When It is startup up in regular mode I have to move fast, I got it to run sfc /scannow this morning. I tried to system restore but the only restore point is today.the calendar won't to last month. So thats out. still when I double click on a program or internet explorer the hourglas stays there forever. Any ideas would be great.. thanks SAL
well, thanks anyway. but too late. now I can't do anything in safe mode. There is CDP1 On bottom left of taskbar. When I try to do anything it says An access denied error was retured while attempting to change a service. And also now It says the operation could not be completed due to low memory or harddrive space. I have plenty of both. SAL6 more replies
when i turn my computer on im not able to get on the internet, or access my networking in the control panel. If i go in to safemode with networking i can access the net no problem, just cant figure out why it runs super slow and i cant access the net in regular mode.
something is blocking in normal mode - it could be firewall/security suite
what firewall/security suite do you have ?
moved to networking forum
My mother and I share a network, and both own Compaq Presarios from the dark ages . She is running XP and I'm running 98. I caught a virus (pretty sure it's Virtumonde) and I'm taking steps to deal with it. This is not about my problem... unless it's her problem, too.
She recently bought a laptop (which runs Vista) and is networked into the same system. For this laptop, she purchased ESET NOD32 Antivirus4. When she heard about my problem, she thought that it might be a good idea to install this same program to her PC before I reattached to the network to fix my problem. So we did that. Unfortunately, we didn't heed the extremely mild warning that there "may be conflicts" with the McAfee already on her system, and neglected to uninstall it.
As soon as I was finished with the uninstall, I attempted to enter the Add/Remove Programs menu to remove McAfee. It told me to wait while it populated the list, and ten minutes later, I gave up. The computer had frozen, so I did a hard shut down... and have not been able to do anything since!
We can restart it, sure, but it freezes somewhere between the time it launches McAfee and the time it launches Eset - any attempts to do anything either fail or cause the freeze. We of course tried booting in safe mode, but cannot get the options screen (we tried the tapping and holding methods for both F8 and F5).
Incidentally, her computer's symptoms do not resemble mine in the slightest.
So here are my que... Read more
As soon as I was finished with the uninstall, I attempted to enter the Add/Remove Programs menu to remove McAfee.Do you mean "As soon as I was finished with the installation, I attempted to enter the Add/Remove Programs menu to remove McAfee." ?-----------Safe Mode: After you press the ON button, start tapping the F8 key ... and keep tapping .... until you are presented with the "Windows Advanced Options Menu". Try that please.Try F10 if no luck with F8.5 more replies
We had a power outage recently and even though the backup kicked in, our MS Outlook 07 (running on XP Pro) will only open in Safe Mode with limited features. When I reboot, I get an error message saying Outlook wasn't closed properly. It will not load at all unless I click on the offer to operate in safe mode. How do I get the system to function normally in regular mode with full features again? I'd appreciate any how-to help anyone can provide. THANKS!
Reinstall. It has been too badly damaged. Your settings have been preserved as has your mail, in most cases... but it is still wise to use Outlook recovery software (see www.majorgeeks.com and others) before you perform the reinstall... your files in process at the time of the failure are likely lost.
why?!?!? i tryed a lot of stuff but nothing ever works
You might be experiencing a sever infection or a system corruption ( the files that dont run in safe mode but real mode might have been corrupted such as drivers ) but these are all assumptions right now. Please get into safe mode with networking. Click on greyknights link below and follow the instructions for a malware clean-up. Get a hjt log and post it under hjt log help forum. Lets see what happens. Let us know.
when i boot my laptop in safe mode my internet speed is high but when i boot in regular mode its low im wondering if anyone can help me with stopping the right programs for regular mode so my internet speed is high like it is in safe mode
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Hi i have been having problems with my 5 year old computer for maybe 6 months, and I have some serious problems with it. One problem is, when the computer started up, it makes this click noise, like someone pushing a button. Me being a complete amatuer, ignored it until finally it totally effed up my computer. My computer wont go into windows xp, it wont even go to safe mode. I can only go to the system restore screen, and i cant even restore my computer since it says " cannot format user portion !" Any help?
I already have all my info stored on a network, so i dont mind like wiping it totally clean, I really just want to delete some stuff on there. (some games and some programs, cuz of serials) please help^^
That clicking noise is probably a sign your hard drive took a dive, along with your symptoms, and you need a new one.
Whenever I try to boot into xp, one of two things happens.
I try to boot into normal mode or last known good config, and it goes to the login screen, I click on my account, it shows just the desktop, no icons, just the wallpaper, and then goes back to the login screen.
This repeats everytime I click on my account login.
When I try to boot it into safe mode, it flashes something about realtek boot and asks me to hit shift and some other variety of keys but then it disappears as soon as I have a chance to fully read it, it just loops back to the mode select screen, I don't even get to the login screen.
What should I do?
9 more replies
I purchased aan estimating program that runs in safe mode but NOT in regular mode. What gives??
Why not send it back?See event logs for clues. 1/3 of highway deaths are caused by drunks. The rest are by people who can't drive any better than a drunk.2 more replies
I woke up and my monitor wasn't working
on the screen, it'll just show "digital" for a few seconds, then switch to "analog" and it'll continue to switch back and forth. I tried powering the monitor on and off, and restarting the computer. no luck.
however, if I go into safemode, everything works just fine.
it's a Samsung Syncmaster 910t. any help would really be appreciated
in safe mode windows uses a vga driver - maybe you have a problem with the video driver.
have you checked the device manager in safe mode.
you may want to try updating the driver - and/or display driver
Hi all,
We were recently having issues with the new versions of Silverlight. My girlfriend tried to download an older version. Apparently the sight she tried to download it from was rogue. I tried to uninstall it (Silverlight) without success. I thought if I went into safe mode, I might be able to get rid of it that way. However, I was not able to boot into safe mode. The computer just went to black screen. I was able to reboot in normal mode by turning off the computer and restarting so I went into msconfig and checked the system boot box in an effort to force reboot in safe mode. Now it wont boot in normal or safe mode. (black screen) If i could uncheck the system boot box, the computer would not be trying to boot into safe mode, so it seems Im stuck there. Any thoughts?
I think I may be infected or something. My computer won't open in regular mode, it's eventually goes to a black screen. However I can open in Safe Mode. Any ideas if this is an infection or just a malfunction with the lap top?
Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me. Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeList Restore PointsClick Go and post the result. Please download Malwarebytes Anti-Malware to your desktop.NOTE. If you already have MBAM 2.0 installed scroll down.Double-click mbam-setup-188.8.131.520.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to t... Read more
I recently have had a problem logging into vista. If I try normal mode, the screen either stays black and does nothing, or on a rare occassion it will go to my login page and once my password is entered, just spin on welcome and do nothing else. I can login in safe mode, and can also login in safe mode with networking, which is what is allowing me to post this question for help. I have no clue as to what to do, and was wondering if anybody could help me figure out what the problem is, or figure out how to fix it. It was suggested to me to download autoruns, which I did, but I have no idea how to read the results, or what to do with them. I will include the autoruns scan, so maybe someone knows how to read it, or how to fix it.
Uninstall norton
Try to boot into normal mode,if that doesnt work try a clean boot
If that doesnt work,create a new user account and try to boot into it
good luck
The BSOD states:
A problem has been detected and windows has been shut down to prevent damage to your computer.
Tech Info:
STOP: 0x0000007B (0xF789E524, 0xC0000034, 0x00000000, 0x00000000)
I had a number of infections that spybot and malwaybytes found and fixed, McAfee didn't find anything. I kept looking around for some of my same issues that still persisted, all files hidden, administrator tools empty, cannot run a system restore. I came across your forum that referenced one of my issues and I downloaded combofix, ran it and while it was running the BSOD came up. I tried to reboot in safe mode but still receive BSOD.
At this moment I am runnig ckdsk /r from the recovery console.
I orginally posted in malware forum but I think I need to resolve the boot issue before I can address any malware issues, is that correct?
Any help would be greatly appreciated.
If the chkdsk doesn't help which it might.
7B is often associated with SATA drivers. If you can find your SATA configuration in BIOS, it might be worth a try to set it to ATA or IDE emulation.
If you give the model of computer or motherboard we might be able to figure out where the setting would be in BIOS. Usually it is under Drives or something like that.
I'm not sure that the setting switch on a running OS will help but it couldn't hurt to give it a quick try.
Hey guys,
I know this has been outplayed over and over again but I was hoping someone could help me in my particular case. I have just updated to Windows 7 Ultimate 64bit this morning, and now I am having issues connecting to the internet. Actually it seems to connect fine (opens Windows Messenger and everything) but says Page Cannot Be Displayed if I try and open something in Internet Explorer. I searched a few forums and found that I should try it in Safe Mode and voila it worked. The other forums stated that that usually means that I have some 3rd party software blocking my connection...but how do I find out which one it is?
Try this
If it works we can find the cause, if it does not its a driver
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
I can't access some websites on safe mode & normal mode.I tried accessing it through my moms laptop it goes through but Nod32 says it's a harmful program. But on mine it just says page load error BUT I can visit it through proxy.It's not my dns though I don't think it is.What else can be the cause of this?Can someone help me?
Oh btw, I use windows vista 32 bit i think and firefox 3 & ie7
please can someone help me. i need this urgent.
I've gotten various errors such as "machine check exception" and "uncorrectable hardware error" and 0X0000009C as well as 0X00000005 and 0X00000124 and others. I tried reseating the ram and cleaned dust from the motherboard and heat sink in case there was any overheating and now I can't even get anything to show up on the monitor at all (and I did check the monitor connections)
Any ideas would be appreciated, thanks !
Tags: windows vista, vistax64, tai game, doc truyen ngan
I think this should explain what the error means-
Not much help in regards to which component it is. If you could see the POST, that would be helpful.
I have been having the same problem I think. Using wireless I can connect in safe mode but not regular. When I try to connect it say's page cannot be displayed. It shows the internet is connected but it will not connect. I am able to connect to my wireless network with my phone and it works fine. Toshiba said since the laptop connects in safe mode that there is a program blocking the connection and that program needs to be found. I did not want to pay them $100 for a 1 time fix. So here I am. the above post sounds similar to what I am experiencing. does it sound like the above fix would work for this issue.
What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky or Mcafee or any free security suites like zonealarm, AVG , Webroot etc
i am only able to login to safe mode with command prompt as administrator and it took forever at the loaded stuff screen then it only popped up cmd and the desktop background so i had to try to open a file so i could get to the windows does not recognize this program then i went to browse then the taskbar popped up with the desktop icons
i currently dont have any system restores as i tried to restore once this worked
and i dont have a windows xp cd but i have a key
and i dont have recovery console installed
16 more replies
I can't start up the pc at all,
1. when starting the pc
We apologize for the inconvenience but windows did not start successfully. A recent hardware or software change might have cause this. Start in :
safe mode
safe mode with networking
safe mode with command prompt
last known good configuration
start normally
doesnt matter what i do I get a black screen with windows logo and the scrolling thingy(the first thing that comes up when it boots normally) and within about half a second it automatically shuts down and restarts.
2. if I do F-10 system recovery i get this error message:
The section IDA_CREATE_USER_DRIVE_U does not contain a valid dialog template. after I lick OK it shuts downs and restarts the pc again
3. if I do Microsoft Windows Recovery Console
A problem has been detected and windows has been shut down to prevent damage to your computer.
If this is the first you've seen this stop error screen (more like the 31st :|) restart your computer. If this screen appears again, follow these steps:
Disable/uninstall anti virus, disk defragmentation, or backup utilities,. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK/F to check for hard drive corruption, and the restart ... Read more
System manufacturer and model?
Hello, please help me with the following issue.
One of the program that I used to operate a laboratory machine, AB 7300 (real time PCR) failed to load in normal mode but could be loaded in safe mode. The problem started to occur after I send the machine for repair. Apparently the problem was related to a loose computer cable but the technician also cleaned my registry file.
All the other programs could load normally. The OS is Windows XP SP 2 with the latest updates installed. The computer has an intel(R) Pentium(R) D CPU 3.40 GHz 3.39 GHz, 2GB RAM. I also have Bitdefender standard 9 antivirus, Zone Alarm Pro firewall ver 7.0.337 and AVG 7.5 anti-spyware. The machine is regularly scanned for virus anti spyware. the 7300 program was able to run previously even with these firewall/antivirus/antispyware running.
Using selective startup mode (by opening the msconfig.sys), the 7300 program could load even when all the SYSTEM.INI, WIN.INI, System services and startup Items are enabled. However, the program failed to load when the computer was started using the original BOOT.INI.
Thank you
hmmm ... Might the registry be corrupt .... have you tried system restore
I recently came home to my computer off and when I went to turn it back on, it started up with a black screen after the windows logo with just the cursor available. Things like ctrl-alt-delete did nothing so I tried booting up in safe mode which ended up with same black screen and cursor.
I then went to search the internet for possible fixes and have done/verified the following:
Used boot CD and ran Start-up repair, told me to remove any mp3 players or USB devices and try starting again, didn't work (nothing was connected in the first place). The start-up repair log appears to identify no problems with the system.
It's not a hardware issue, the drive itself has been checked on another computer and I've already used a new drive and installed a new copy of windows using the same computer.
Not a virus issue, scanned the drive for viruses and did a chkdsk on it, neither of which turned up anything.
Unfortunately there are no restore points saved so I can't just revert to an older profile.
Since I can access the drive on another computer, is there any program I could run to try and fix the problem? This seems to be the only thing that hasn't been covered in other topics similar to this one which I've found online.
This is my last resort so any help that you can provide will be greatly appreciated,
Did you take the cover off and make sure all cables are connected, make sure that your RAM is seated properly. Just anything that might be loose. From what you say, the HDD seems to be OK. It would seem that making sure everything is connected OK would be the next step. Let us know.9 more replies
Hello all,
My wife's laptop (which is running Windows XP service pack 2) recently got hit with super anti virus pro. I ran malware bytes on the computer and on restart the computer would hang on a black screen with the cursor. I restarted in safe mode and was able to get back into normal mode after I used msconfig to disable all the programs that were running on startup. After re-starting I was able to log in, in normal mode. I also used msconfig and changed the startup selection to diagnostic startup.
Now windows explorer wasn't running, so I restarted in safe mode. Windows explorer won't run now in safe mode either. I restarted one last time in safe mode with command prompt. The command prompt works and when I tried to use that to run explorer.exe it came up for a second under windows task manager and immediately closed. I'm pretty much at a loss of what to do now.
<<I also used msconfig and changed the startup selection to diagnostic startup.>>Did you ever take the system out of diagnostic startup mode, using MSCONFIG?http://support.microsoft.com/kb/310560Louis3 more replies
hello, my computer's screen froze the other day and now when I turn it on again it tells me that it didn't shut down properly. Gives me the options of continuing on safe or regular mode. What should I do?? how do I get it back to normal?
Boot to Safe Mode, then shut down normally, then boot to normal mode.
While in Safe Mode you can attempt to troubleshoot the issue, and in Safe Mode with Networking you can even update your drivers (such as your video drivers).
My CIO's Outlook is starting in "safe Mode" and have ran detect and repair and it did not fix it.
Any suggestions on how to get it to come up in regular mode??
Michael Henderson
You are getting this message?
Outlook failed to start correctly last time. Starting Outlook in safe mode will help you correct or isolate a startup problem in order to successfully start the program. Some functionality may be disabled in this mode.
Do you want to start Outlook in safe mode?
Click to expand...
If so, what happens when you say No?
Also, what version of Outlook?
Have a laptop here that was virus infected. AVG pro removed 157 viruses including trojans. Now windows crashes after windows 7 icon. Restore last setting just runs and runs with no completion. Safe mode gets only so far in loading drivers and then reboots (suspiciously stops at the AVG driver, hangs and reboots). There is no restore disks for this laptop. Is there a way to stop certain drivers from loading during safe mode? Any help or guidance is appreciated.
157 virus? It's seem that avg is not working well or you make something wrong.
Try these steps,in this order,
Advanced Boot Options
System Restore
Troubleshoot Application Conflicts by Performing a Clean Startup
Then if its possible remove avg and use this Good and Free system security combination.
This is currently after a fresh install of windows 7 when I was encountering problems yesterday morning when I booted up my computer.
Problem 1: Runs fine in safe mode but slow in regular boot up.
Problem 2: Says I have 8gb ram available but says I have 16gb installed in BIOS.
Problem 3: Internet speeds start really fast then drop to around 3kb/s but not on any other computer in the house. was fine before fresh install.
I have tried updating my BIOS as well as only loading necessary start up programs and services through msconfig with no visible change.
I dont know what logs I have to provide as I am a novice with PCs.
Please download MiniToolBox , save it to your desktop and run it.
Checkmark the following checkboxes: List last 10 Event Viewer log List Installed Programs List Users, Partitions and Memory size.
Click Go and paste the content into your next post.
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
I'm working on a coworkers computer that runs Vista 64 Professional, and we cannot get Outlook to run. Here are the errors that its given me.
1. Microsoft Outlook has stopped working (A problem causes the program to stop correctly. Windows will close the program and notify you if a solution is available.).
2. Outlook failed to start correctly last time. Starting Outlook in safe mode will help you correct or isolate a startup problem in order to successfully start the program. Some functionality may be disabled in this mode.
3. Outlook failed to launch in safe mode. Do you want to start Detect, and repair?
- It still wont run, and I've tried these commands in Run:
outlook /clearviews: Gave me the error "the command line arguement is not valid. verify the switch you are using."
outlook /safe: Gave me error 3 that I noted above.
- Then I tried repair in the Programs/Features section, and that didnt seem to have any effect.
- I've also looked in the task manager to make sure that I was not running multiple instances of the application.
- I tried to reinstall w/out uninstalling (she doesn't want to lose any of her saved information).
This is a new thing that just started happening after the weekend, and my guess is that its due to one of the automatic updates?
This morning I tried to repair using the Outlook 2007 disks, and I noticed as soon as I run the disk I get the error...
"dwdcw20.dll has stopped working"
Curious where the issues could be. I posted last night that when I was trying to run DISM or SFC a small second window would appear and close and then the processs would not start at all. It would just sit there and do nothing. The other thing is I could not close those cmd windows where sfc and dism were not working even via task manager. I was going to do a reset of windows, but I thought I would give something one last try. I booted into safe mode with networking and dism and sfc ran perfectly and completed. I am at work right now. I haven't tried to go to desktop on regular boot. I was going to do a couple more sfc dism when I got home to make sure things were fixed. My question is what could cause dism and or sfc to run perfectly in safe mode, but not on regular boot?
Run as Admin ??2 more replies
Yesterday I started getting the "Congratulations, you won" audio as well as some other adverts randomly playing without any popups or browsers open. I tried a series of malware removals (Malwarebytes, spybot seek and destroy) I got hijackthis and tried to look for out of place items by matching with others posts. Anyways, did all that and then then ran an antivirus scan (AVG free) and went to bed. When I woke up I was at the Start windows normal/safe/safe with network/last known screen so I went to last known. When I did that, it never booted just goes to the windows logo and then blue screens saying memory issue or update BIOS. Tried to boot in safe mode, same story. When I run the diagnostics test it says "Error loading operating system." All remedies online so far require getting online (computer wont start) and downloading BIOS updatesHELP!!!
Hi, figsahaas42 It seems that the issue is related to the Master Boot Record due to the Whistler Trojan. You will need the Windows VISTA Installation DVD to fix this. Please be advise that there is always a slight possibility that you may lose your Data repairing the Master Boot Record.You must access the Vista Recovery Environment throughout the Vista installation DVD.At the Install Windows screen, select Repair your computer. Then the command prompt.Type the following command at the prompt, then hit Enter.bootrec /fixmbrOnce finished, type Exit and press Enter. Restart the computer in Normal Mode.3 more replies
I have a laptop that randomly freezes up for a few minutes over and over. I have ran malwarebytes, HijackPro and webroot. I also have Ran chkdsk /r, ccleaner, and have defraged it. No substantial problems have been reported and all that were have been repaired. But my computer continues to freeze every few minutes in safe mode and regular processes. Please help me into what I should do. I am so lost here
Hi and welcome to TSF please post the make and model of your laptop please list all the things you have already tried so we can try to avoid repeating unless entirely needed when in safe mode have you tried system restore to a point when it all worked without issue19 more replies
I have an HP desktop, and I was on my computer. My foot accidentally hit the power strip off (which everything was plugged in to).
For some reason, every time I try to turn the computer back on, the blue HP screen comes up, then the black screen which asks me if I wanted to open in (safe mode, safe w/ networking, safe w/ command prompt, or open windows normal)
Whenever I click safe mode or open normal, it takes me to the Windows XP loading...
It loads, however when it's done loading, the computer RESTARTS! and does the same things again...
Perhaps it was a disk failure? What can I do to fix this?
Please help!
as you start the computer, try pressing the F8 key up and down to see if you can get in to safe mode that way.7 more replies
Can someone help? This started acting up around 1:30pm (February 3rd) at school. Everything works with a Live CD (Ubuntu 8.0.4) and nicely with Safe Mode Networking and a System restore.
I tried uninstalling my drivers and updating them and it didn't help. Any other options?
Laptop specs (Inspiron 1520) :
Core 2 Duo T7200
160GB HDD 7200RPM Sata
Intel Wireless Pro a/b/g (I think it was 395 or something)
10/100Mbit NIC
And of course Windows XP Pro SP3
This was working fine before Tuesday and then it just decides to bug me.
HELP? Need this working for school.
9 more replies
I'm trying to get into Safe Mode so I can do a proper Defrag, but I get the Windows logon prompt...problem is it does not accept my normal Password ( I have no problem logging in Normal mode).... What's up with that, would there be 2 different Passwords?
13 more replies
This morning, after resetting my PC, I encountered the blue ': (' error screen. After trying to restore to a previous instance of the PC (there were two dates to choose from), the restore failed and the two dates are no longer available.
I am unable to reset, restore, start in safe mode, etc.
What should I do?
Hey guys, I have been reading around and posted a bit on reddit and still no solution, although it seems like it should be simple.
2 weeks ago tuesday my work laptop had regularly scheduled windows updates that everyone loves to see right before they shut down. the next day it began with the circle of death after 1-3 min after start up, sometimes upwards of 30 minutes of functionality. but eventually the circle of death comes and i can't click on anything, however the mouse will still function.
i have gone back to every restore point possible and still get the freezing. i have updated/ran MSE in safe mode as well.
It's not a huge deal if I have to reformat, I just really feel like the solution shouldn't be that hard.
Anyways, thanks for your time.
Hello and welcome aarondsp well if you can get safe mode run these mate
http://www.sevenforums.com/tutorials/433-disk-check.html< if necessary include the /f and /r in the command line as per Option2 >in safe mode if need be
matecan we have some system specs please as what you have posted gives us not thatmuch to work with and given there are so many manufacturers of components andconfigurations that do influence what goes on within any given machine and OS.
System Info - See YourSystem Specs
I read all the responses to the exact question as mine as well as similar questions, none are applicable, as not even Safe Mode will load past black screen with "Safe Mode" in each corner, and at the top "Microsoft (R) Windows (R) (Build 7601:Service
Pack 1)". Thankfully, i had just recently backed up most of my files! I want to get it working so I can wipe it clean and get rid of it. Please help, thanks!
I didn't turn my laptop off, which is normal when I'm downloading stuff, I didnt do any updating lately. When I woke up this morning, my computer can't access the internet. I can't log onto Skype, can't access web using IE, Firefox( my regular one used the most), a chines one I sometime use for chinese websites. I have another 2 computers in the house and they both are fine, can access all programs as usual. After using restore point, I reset all firewall( remove all firewall), removed all blocking programs, redownloaded IE and Firefox on another computer and re-install on the one with problem, nothing.
I thought it was network issue. even though it shows 65% connectivity, I tried to reset the router, the whole works, nothing. other 2 computers still fine. I put in my d-link use wireless thing, have connection, websites still cannot be accessed.
I finally tried IE 64 bit, which worked. So I thought, ok, maybe a clitch. i tried other programs again, nothing. For some strange reason, only ie 64 can access the net on this computer now, which I HATE!!!!!
There is no firewalls on router or otherwise. ISP is not limiting, as other computers are fine.
Please, someone advise me what is going on. I can't for the life of me figure what is wrong and I can't stand IE 64 anymore, I need firefox back in my life!!!
Welcome to Seven Forums wang14h.
1. Go to start
2. In search box, type cmd , right click cmd.exe, and then click "Run as administrator"
3. Then type:
netsh winsock reset
4. Press enter
5. Restart PC
Hopefully that will fix it
A Guy
Safemode works fine, freezes in seconds after a normal reboot. The online scanners caught some bugs, but the problem is still there. Help would be appreciated!
Logfile of HijackThis v1.99.1
Scan saved at 7:38:16 PM, on 7/8/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
R3 - URLSearchHook: (no name) - {1C78AB3F-A857-482e-80C0-3A1E5238A565} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Norton Internet Security 2006 - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O... Read more
By the way, I'm running XP Professional Version 2002 with Service Pack 2. Let me know if you need any other information. Thanks!8 more replies
My friend has a Windows 7 Starter-based netbook. He has asked me to help but I can't seem to find where the problem is.
Each time I try to boot the PC, the log-in screen appears, I provide the credentials, and then the white screen appears and nothing can be seen or done. The only thing I can do is pressing ctrl+alt+del, which gives me the normal lock screen, but from here I can only lock the PC or turn it off, nothing else works.
If I try to boot up in safe mode, the PC, after asking for credentials, reboots within 10-15 seconds.
Can't seem to figure out what to do.
Please, could you help me?
Hello Paolo26 I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same",... Read more3 more replies
i think it has something to do with the 'DISABLE REGEDIT=1' line...how do it fix that??!?!
Logfile of HijackThis v1.99.1
Scan saved at 2:26:00 PM, on 6/3/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\Microsoft Hardware\Keyboard\type32.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Alias\Maya7.0\docs\wrapper.exe
C:\Program Files\Alias\Maya7.0\docs\jre\bin\java.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
C:\Documents and Settings\Owner\Desktop\internet soft\HijackThis.exe
C:\Program Files\Mozilla Firefox\firefox.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http:... Read more
You have no active AntiVirus!
Get the free AVG 7 install it, check for updates and run a full scan
AVG 7 - http://free.grisoft.com/freeweb.php/doc/2/
Go to the link below and download the trial version of SpySweeper:
SpySweeper http://www.webroot.com/consumer/products/spysweeper/index.html?acode=af1&rc=4129&ac=tsg
* Click the Free Trial link under "SpySweeper" to download the program.
* Install it. Once the program is installed, it will open.
* It will prompt you to update to the latest definitions, click Yes.
* Once the definitions are installed, click Options on the left side.
* Click the Sweep Options tab.
* Under What to Sweep please put a check next to the following:
o Sweep Memory
o Sweep Registry
o Sweep Cookies
o Sweep All User Accounts
o Enable Direct Disk Sweeping
o Sweep Contents of Compressed Files
o Sweep for Rootkits
o Please UNCHECK Do not Sweep System Restore Folder.
* Click Sweep Now on the left side.
* Click the Start button.
* When it's done scanning, click the Next button.
* Make sure everything has a check next to it, then click the Next button.
* It will remove all of the items found.
* Click Session Log in the upper right corner, copy everything in that window.
* Click the Summary tab and click Finish.
* Paste the contents of the session log you copied into your next reply.
Also post a new Hijack This log.
I really need some serious help.
When I run my PC in Regular and Safe Mode my desktop doesnt load, no Icons, Start Menu or anything shows up, only the desktop background picture. My mouse works perfect and the Task Manager (when I press ctrl+alt+delete). Im able to go through my PC when I run New Task Manager which I backed up my files on CDs just incase I might have to reinstall XP.
any help is most apprectaied, I wish I knew what was wrong.
Go here and scroll down to Line 195. In the second column there is a utility called: Restore Desktop Icons and Taskbar.
I somehow got a Trojan on my computer running windows 7, stupid Mcafee some help you are. At first I kept getting a warning that my computer was infected when I tried to access Internet Explorer. So I restarted my computer in safe mode to try to turn off any unneeded processes that could be causing the problem and to do a system restore but the only thing that would come up was my libraries they automatically popped up my music/pictures/video nothing else no desktop background, icons, start menu, task bar... nothing! Thank god I can at least retrieve all my documents and files. Same applied when I tried to just do a regular start up is there anything I can do other than to reformat:cry? This one really has me stumped
Can you bring up task manager in either safe or normal mode? If you can, you can start a new process and type in explorer. See if that gets your desktop back.
You can try creating this disc and then booting the infected computer to it:
Kaspersky Rescue Disk.
My firewall (verizon) pops up messages with numerous progs trying to access the internet (here are a few... 25vj7Q.exe d0vTE1Im.exe R3IR2wkb.exe NmNva775.exe). From safe mode, I ran SuperAntispyware, Spybot, Malwarebytes, Combofix, MGTools, then HiJack this.
They remove numerous things, mostly trojans. I reboot into safe, and scan again...everything comes through clean.
I reboot into regular windows and scan...clean. Then within a few hours (sometimes minutes) I start getting infected again, firewall is activated, and rescan reveals virus.
Please help! I've been trying to fix this for days!
Attached are the MGtools log, hijackthis log and combofix log.
Hello vthokieod,
SuperAntispyware, MalwarebytesClick to expand...
Do you have the logs from these programs available to post?
Hello.I have reached the conclusion that I need to format my laptop: acer travelmate 2414wlmi.and reinstall windows xp, however I am not sure if this is possible as the os does not load in either normal mode or safe mode.I picked up a virus a few days ago that redirected me repeatedly to *Blocked Russian URL*, a problem I've seen that others have had. But now that I have access to an external hard drive to save my work, windows does not get past the welcome screen in normal mode, and is only usable for about a second in safe mode. Is there anything I can do to save my work?Any help would be great. ThanksEd
Depending on the type of hard drive you have you can use one of these adapters to connect to a friends computer and get your data off. If you do make sure your friend runs a scan on your drive before removing any data.Good luck!Alan <>< [attachment deleted by admin]11 more replies
I need some help please as I do not know where to start.
I installed a Windows Update a few days ago and then got a BSOD the next time I turned my PC on. So I did a system recovery and this seemed to work.
Now, it's happened again without me doing a Windows Update and I cannot get into safe mode.
I am really sorry but I cannot even follow the BSOD instructions to run a diagnostic tool because I literally cannot get into anything to run the diagnostics.
Can anyone offer me advice?
We can offer the best assistance if you would upload the following information
I haven't used my PC for a few days and when I came to use it I found that it was off. So I turned it on and it brings up the XP loading screen and as it starts to load it jumps to a screen allowing me to open Safe Mode with Networking, Safe Mode and Safe Mode with prompt.
It also allows me to restart from a restore point which I have tried but just repeats the process.
I have started in SafeMode with Networking.
If I turn the PC off it will restart and the red working light will run but it won't fire anything up (Monitor remains in sleep mode) and I have to wait for about 10 mins at which point the Safe Mode option will be repeated.
I have run the logs as requested and I'm happy to provide more detail in any way necessary.
Yours hopefully CWD1982
I am not finding any malware in your logs. I suggest you post in the software forum and maybe try doing a repair install.
Since you are not having any malware problems, it is time to do our final steps:
We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. You can uninstall RogueKiller and HitManPro.
Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
Go to add/remove programs and uninstall HijackThis.
Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
related to MGtools and some other items from our cleaning procedures.
After doing the above, you should work thru the below link:
How to Protect yourself from malware!
Malware removal from a National Chain = $149
Malware removal from MajorGeeks = $0
I booted up Poser in Safe Mode and it works. Yet, everytime I try to boot it (or any other OpenGL program) in Normal Mode I get a system freeze.
What are the differences between Safe Mode and Normal Mode? Could it be that Safe Mode uses less exe files?
My System:
E8400 @ 3.0ghz
Sony DVD-RW
Western Digital 500gb HDD
HIS Radeon HD3870x2
Patriot 4gb @ 800mhx 4-4-4-12
Gigabyte DS3L
Rosewill 600w
Raidmax Smilodon
Windows Vista x64
I have Catalyst 8.8 drivers. Anything newer than that results in a system crash.
I am sorry if this is in the wrong place if so please point me on where to go.I have a Compaq persario CQ62 laptop i was on facebook about a week ago and signed out and my computer froze i powered it down and when i turned it on i thought it was going to start and then it went to a blue screen. I am doing this from another computer because i cant get that one to boot from anything disk or drive. I can not access safe mode or repair mode If i try to load safe mode it does not even show me the file its loading.Thanks for any and all help u can give.
the blue screen look different from what i have seen me befor it has what appers to be some kind of like light shadow in it9 more replies
Last known good configuration.
Toshiba Satellite a505 starts up with no weird noises but everything I do ends up with black screen with safe mode white cursor.
I can get to F12 blue screen mode but not sure where to go from there.
You guys think this is virus related or broken HDD?
Any help would be greatly appreciated. Like a total yoyo, I have pics and vids from every camera and cell phone I've ever had on this laptop.
Thanks guys
Can you make a bootable CD and check hardware?
Or a bootable USB.
can you F2 to the BIOS?
Do you have another HDD you can install?
We need to know a little more to suggest more.
Using Window Vista Enterprise.I had no idea how this started.Problem:I can load into safe mode but not the normal mode. In the normal mode, the OS is running. But right after i keyed in my password, it loads very long. The screen will turn black, but you can still see the cursor there.It will then continue to remain black screen for very long. Till now, i've not yet successfully load into the normal mode.I sincerely need your help urgently. Thanks!!! You help would be appreciated.(I'm currently using my other laptop)Flick
Do you have Vista DVD?3 more replies
I tried another graphics card GEFORCE FX 5200 PCI CARD in thinking it was the onboard card same problem. So I did a system restore and YO it worked . I thought try another reboot , back to same problem , it goes to a black screen where it should advance in the boot sequence .Did another system restore exactly the same came up working ok untill I rebooted it and stuck again.I took out the Pci card and still had the problem . thats where I am now , anybody help please
Tech Support Guy System Info Utility version 220.127.116.11
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 5400+, x86 Family 15 Model 107 Stepping 2
Processor Count: 2
RAM: 2815 Mb
Graphics Card: NVIDIA GeForce 6150SE, 1 Mb
Hard Drives: C: Total - 190777 MB, Free - 169169 MB;
Motherboard: , ALiveNF6P-VSTA, ,
Antivirus: Lavasoft Ad-Watch Live! Anti-Virus, Updated: Yes, On-Demand Scanner: Enabled
Your graphics card may be irrelevant. My PC was working fine Thursday morning (1-Sept-2011) , I have made no equipment changes, but when I switched on Friday 2nd I get the same error as you; although it will boot if I use the "last known good confiruration" option. Have tried restoring to my AM 1-Sept-2011 configuration settings (restore point) but this makes no difference. My neighbour has also experienced an identical problem, hos worked morning of 1st sept but failed to boot in the evening; suspect a faulty update; do you have automatic Windows updates turned on? Are you using Mcafee virus protection or Firewall?
i have mozilla firefox 3 and yesterday, i did a system restore because my computer was not working, you know, the usual viruses etc. system restore has made my computer normal again except for some problems.
first, a message popped up every time i logged into my account: "one of the libraries needed to run this application could not be found." i'm not sure what application it was referring to! mozilla firefox is not working, every time i open it, it says the connection is interrupted. internet explorer also does not work but msn does work, so i am connected to the internet. mozilla does work in safe mode though. i've turned firewalls off as well. also, my trend micro internet security doesn't work, i can't open it, so i removed it frm my pc and installed avg free 8.
please, i'm not that great with computers so any help will be REALLY APPRECIATED!
8 more replies
Environment:Windows XPSP3 fully updatedFF 3.6.3IE 8.0.6001.18702Opera 10.51JRE 1.6.0_19MBAM 1.45Avast 5.0.462Hijackthis 2.0.2Getting browser re-directs to various search engine type pages in both FF and IE. Opera seems immune. Hitting the same link repeatedly in Google loads a different page each time. I get an occasional pop-up as well, and they seem targeted to the search term I am typing in Google. Happens in safe mode as well.What I've done/checked thus far:I checked if IE or FF was running via a proxy, and neither are.Ran Rkill before the following:Ran MBAM and found nothingAvast full scan finds nothingRan ESET online, finds nothingInteresting little bugger! I have downloaded GMER and combofix.exe. I'm not sure how to run either one but I have the programs. If I try to run combofix, it seems to load in a small blue screen, and after a few moments reboots my machine and subsequently I cannot load windows normally, If I try it continually reboots, and I must use the last good configuration to get windows to boot.Additional details: Similar to another post here - using msconfig to boot into safe mode, I get this message: "access denied, need administrator account" even though my account is administrator. The result is that I DO boot into safe mode and any changes I make in msconfig seem to stick, but I still get the access denied error message.I look forward to your assistance,Tux
Please post the log from Malwarebytes.
This will help in moving forward.
Hi all
My system is infected with an alcan.b virus and also had sasser. I removed most of the virus' with norton anti virus but there are still hidden system programs Norton wnt remove.
My safe mode has been disabled by this mystery trojan virus and it has also prevented my file sharing programs from connecting to their servers. My internet explorer is hijacked and will not let me access any website except beta.msn.com. My system restore does not work either as everytime I try to restore to an earlier point it fails.
The programs I use to access the internet (IE, firefox) were changed to access the internet thrugh some sort of proxy server. Firefox was changed because I imported IE's settings over to it. I fixed firefox's but IE's will not be changed.
None of myfile sharing programs will connect to the internet either, and also need sme help with this. Like I said earlier I can not access safe mode, as this virus has disabled it.
Herer are some of the process' i'm questionable about.
I know alcan replicates, but norton said it removed it. My computer is hijacked to hell right now.
I have windows xp home, 3.0 ghz pentium 4
Any help is really really appreciated
See this article:Deleting Stubborn FilesSee this article:Taking out the trashSee this article:The Parasite FightHave you tried a complete cleaning to see if that helps?Show all Files & Foldershttp://www.bleepingcomputer.com/forums/ind...showtutorial=62Try these free tools.Trendmicro (free virus scan only)http://housecall.trendmicro.com/Ewido (free Trojan Scan)http://www.ewido.net/en/download/Adware SE (update after installing)http://www.lavasoftusa.com/software/adaware/Spybot S&D (update after installing)http://www.download.com/Spybot-Search-Dest...4-10122137.htmlAfter doing this and the problems are not better feel free to post a HJT log.Be sure to read the How to submit a HJT Log and submit it to the appropriate forum. HJT Forum links provided below.How to submit a Hijackthis Loghttp://www.bleepingcomputer.com/forums/How...s_Log-t956.htmlHJT Forumhttp://www.bleepingcomputer.com/forums/Hij...alysis-f22.html1 more replies
My son's netbook which is running Windows 7 has the malware Virus Protection. I cannot boot the computer without it loading, and I cannot boot the computer into any safe mode (safe mode, safe mode with networking) without the malware running. How can I get the computer to boot up into some mode to start running any of the malware removals?
You did not directly say that you could not run any programs. Can you run any of the below:
Task Manager
Is Windows Defender running on this PC?
Have you tried running each of the tools in the below. Don't assume none will run if one does not run. Try them all including MGtools
READ & RUN ME FIRST. Malware Removal Guide
I have a desktop Windows 10 x64 machine that's been working fine for months/years. It was automatically updated from Win7 last year.
This morning I replaced the 2x4GB DDR3 memory with 2x8GB DDR3. This seemed to work though for some reason it works at 800MHz instead of the 1600MHz that the memory supports. The BIOS shows mem freq 1600 as expected. But this is the smaller issue. The PC worked booted fine.
When everything seemed to working as expected, I was still bothered by the slow startup and login times. Now with 16GB I had expected these times to improve.
I installed Windows SDK performance recording tool and set it to record the boot sequence and restarted the PC.
Windows failed to boot twice (UNEXPECTED KERNEL MODE TRAP) and went into the auto diagnostic repair mode. Restore just spins until I lose patience. I did manage to boot in safe mode and disable the recording. It did not help.
Running sfc/scannow "did not find any integrity violations".
I also managed to uninstall the Windows SDK/Perf Rec (by restarting the MSI service) - to no avail.
I ran the Windows memory test, but when it's done it reboots, the reboot fails, and I never did see the results.
I replaced the new RAM with the original ones, but this did not make any difference (BIOS setting are as they were originally).
I'm totally stumped!!
Please advise,
Hello adish and welcome to TenForums
The recent crashes are all suggesting the ESET driver eamonm.sys might be a factor.
BugCheck 1000007F, {8, ffff84001fc88b30, ffff840020108000, fffff8019ea3b196}
*** WARNING: Unable to verify timestamp for eamonm.sys
*** ERROR: Module load completed but symbols could not be loaded for eamonm.sys
Try uninstalling the ESET remote admin software and see if this helps.
I am having the same problem as in this post:
NeonFX eventually found a fix by downloading The Avenger but had to run it with a script usable only on that particular computer. He said "Do Not follow these instructions if this is not your computer". How can I find what the appropriate script would be on my computer? Thanks.
I was able to fix the problem by using Combofix.exe. There are directions on other threads how to safely use this program as it is powerful.
Hello,I am new to this forum so I thought I would give it a try. I am having a few different issues with my Win XP Dell XPS. There really are three seperate issues:1) I cannot boot into Safe Mode as I get the blue hard stop error screen2) my web browsers are hijacked, both Firefox and IE. I run CCleaner and Malwarebytes but it does not seem to cure the issue as after a few sessions the problem is back again3) There are a couple of apps that will not install or run on my PC. I uninstall them and re-install but when I try and launch they just lock upHere is my Hijack This Scan file. Any help would be appreciated!Logfile of Trend Micro HijackThis v2.0.2Scan saved at 19:30:22, on 1/10/2010Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\Program Files\Portrait Displays\PerfectSuite\dtsslsrv.exeC:\WINDOWS\system32\CTsvcCDA.EXEC:\Pr... Read more
Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more2 more replies
I am not able to turn on firewall. The laptop will not start outside of safemode. It just sits at the welcome screen after logging in. Tried to install a spyware removal tool and it would get all the way to 'creating startup icons' and then never finish. Any help is appreciated.
Hi there,my name is Marius and I will assist you with your malware related problems.Before we move on, please read the following points carefully. First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding. Perform everything in the correct order. Sometimes one step requires the previous one. If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem. Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me. Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts. If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed. Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean. My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding. Add-/remove programmsClick on start-->control panel.Vista/7: Open Programs and FeaturesXP: Open add/remove programsSearch for and remove the following programsAsk ToolbarAVG Security ToolbarDogpile Bundle ToolbarGamingWonderland ToolbarMapsGalaxy ToolbarMy Web SearchMyFunCards... Read more23 more replies
I reinstalled XP Pro on my laptop becasue I was having some issues that I found I could not resolve otherwise. Anyway, everything was going great until I installed my wireless adapter and restarted my computer. Now every time I try to reboot I cannot get past the blue Windows XP screen AND I cannot boot in safe mode either! Can anyone help?
kam said:
I reinstalled XP Pro on my laptop becasue I was having some issues that I found I could not resolve otherwise. Anyway, everything was going great until I installed my wireless adapter and restarted my computer. Now every time I try to reboot I cannot get past the blue Windows XP screen AND I cannot boot in safe mode either! Can anyone help?Click to expand...
Hmm. Did you use the Windows XP Pro CD that came with the laptop, or a different CD?
To my knowlegde, there is no blue XP Pro screen, except when doing the initial setup or when getting to the desktop. Which of these is it?
Also, have you tried removing the wireless adapter?
I luckly acquired Spysheriff over the weekend... I went through the step presented here on bleepingcomputer.com to remove the bleep and now I have another problem. When I goto boot up normally, my computer freezes up at the "Windows is statring up..." message, and just stays there. I'm able to boot in safe mode, but not with networking. I don't know what I should do, can anyone help????? I really would like to fix this problem without having to do a complete restoration of my operating system...
Thanks to anyone who can help, Chad
This may help.. http://support.microsoft.com/kb/q183887/9 more replies
First off I wanted to know why my pc was so slow and I wanted to go into safe mode and run AVG but it just froze after trying to start it. Second, I come home and my windows xp would not start up it kept giving me that error message about " We are sorry for the inconvienence........" So... I called Dell and paid for them to "fix it". We went into BIOS and Setup alot and the tech finally decided to tell me to Repair my windows . So I followed the tech's instructions by turning off the pc, with the windows cd inside and then hitting f12 then the cd prompt then getting the chkdsk /r which fixed my windows.Now... it takes forever to load and it seems worse than before and the tech called back to do more "fixing". OK... she took control of my pc and removed all but the vital programs for start up. Then we went into the Dell diagnostics to check things there. We restarted my pc and first my desktop wallpaper was gone but that is not a problem but... my CD/DVD RW drive is not recognized. I have been researching this here and I will check the Control Panel-System-Hardware-Device Manager-(check to reinstall it)I will also go into BIOS and check to see if it was disabled there. (I'm at work right now and cannot do this til tonight)The Tech will not be able to help me again til Sunday due to the holiday. She wants to Wipe out my HD and restore to factory default..which I do NOT want to do cause I have over 5,000 mp3s that I paid for and I ... Read more
OK, a lot of things to take in there.QuoteAND... I cannot get Norton to uninstall! Norton is hard to uninstall. I believe Soybean has the best method to remove it.QuoteI also dl Adaware and it got rid of 158 entries but AVG found nothing. ewido removed 50 entries. That's a lot of viruses and malware you had there, so you may still be infected.Download, install, update and run Spybot: S&D, it's a useful addition to your defences.Also run the online virus scans.A large amount of malware prevention and removal tools can be found here.QuoteShe said I could burn them on a DVD. do I need to zip them first or what? You could just burn it as a data disk, although they may not fit on one disk, in which case you'd have to spread them across several DVDs. Zipping them would make them into one file but would not significantly reduce the size.An external hard disk is a good investment for backup purposes.Hope this helps somewhat.10 more replies
Good afternoon and thanks for any help in advance.
I believe I am officially in a world of bleepe
I had a couple of AV spyware popups. I attempted to run malbytes anti malware. However, it would not register as being on the computer. I then attempted SUPER AntiSpyware. It wouldn't run a scan. Realizing things were not good, I attempted to restore using system restore but it had no backup dates previous (even though it was set up for bi weekly points). Finally, I attempted to restart in safe mode with the 'start in safemode' option with the superantispyware.
The computer shut down and upon restart went to the screen giving me the options for start in safe mode, etc.
Regardless of which option I enter, the screen flashes blue for a moment then shuts down. It then restarts to the options to start in the various modes.
I'm now officially stymied
I'm running XP and do not have the original nor start up discs. ANY help and/or direction (even the bad news) will be greatly appreciated!
Let's try making some headway with VIPRE Rescue ProgramSee if MBAM will run after that nd post the log.2 more replies
I don't know why but safe mode won't load. It shows a bunch of .sys files but it will not get past this screen. I am trying to access safe mode because I have an error at the Welcome Screen:
User Environment
Windows cannot load the locally stored profile. Possible causes of this error include insufficient security rights or a corrupt local profile. If this problem persists, contact your network administrator.
DETAIL ? An I/O operation initiated by the registry failed unrecoverably. The registry could not read in, or write out, or flush, one of the files that contain the system?s image of the registry.
If it helps or not, I don't have my Windows XP CD.
loaded free edition of iobit advanced system care from pc adv Oct 2010 edition did a disc check, it re-started a blue screen came on checking file system on 'C' it goes through the check and then restarts, it then just keeps going round, re-starting doing the checks and re-starting again.I can get the screen up to go back to last good config, safe mode etc but the up/down arrow keys won't move up or down the list.Would appreciate any help please.RegardsRoymack
Have you tried to select using both Keys and Mouse?3 more replies
okay you guys, please help me. I thank you in advance. Here is my hijak log:
Any help out there for me?
Edit by bjgarrick: Unrequested, Inline, Out dated HJT log removed!
Please update your version of Hijack This.
Hijack This 1.99.1
After you comlpete the above, then procede with the below online scans:
TrendMicro Online Scan
Bitdefender online scan
RavAntivirus online scan <-- select Auto Clean then click Scan My PC
TrojanScan online scan
After you complete the online scans listed above, reboot and post a fresh HJT log as an attachment to your post.
I want to run superantispyware in safe mode, but none of my installed programs will run under the admin account. I can't open help/support, control panel or anything else. The only way to get out once I'm in is hit CTRL/ALT/DEL and logout through the task manager. And my HD crashed and I did an acronis restore 2 days ago so I have no restore points in system restore. Please help.
Hello Pixydoodle and Welcome -Are you trying to run SUPERAntiSpyware from Start > Programs or direct from the desktop icon ??Was your version of S.A.S. reasonably up to date, and are you selected Safe Mode With Networking ??Mine just ran a quick SAS scan scan in Safe Mode with Networking, as my XP also crashed several days ago -my HD crashed < < Are you sure that the HDD crashed, and it was not Graphics or something else ??Can you access anything on the problem computer with "Networking" selected (forget about System Restore)I can only use my XP in Safe mode currently - I am logged on now in Safe Mode with Networking.Do you get an option as you log into Safe Mode to use your personal accoubt or just Administrator ?I select My account, then I get an offer to System restore or continue in Safe mode (select Yes to continue).There are several things that you will not be able to do in this mode, but it is a starting point. Thank You -1 more replies
at first, sorry for my English, I am from Czech republic.
Problem: When I start my laptop, everything is ok, vaio logo and the windows loading logo. But that's everything. Loading is like neverending.
I tried to get to bios menu and start safe mode. Files start loading and at file classpnp.sys it stops loading.
So i click on repair my computer and the Startup repair showed me two reports: first was A patch is preventing system to start, error code 0xa and second one that system repair cannot repair this computer automatically.
I do not own cd with os, because i have oem version. Also I dont have any Repair point from using pc in the past.
Any ideas how to solve this? I am desperate, cause i have many school exams and ive got materials to school on my laptop.
Try to get into BIOS and change AHCI to IDE
I have no idea what caused this. It shows the XP loading bar, then the screen goes blank. If I hit Safe mode, a list of driver locations pop up, and that's it. I'm not good with computers, so I don't know what to do.
I have searched high and low for my XP boot disc, but I don't know where it is. If anyone has an idea of what is wrong, any help would be appreciated.
Yes in safemode a list of drivers will display but did you wait long enough for
it to bootup?.......sometimes it can be a min or so before it changes screen from that
point. Please give it 2 or so min and see if it does in safemode.
Please post back with what happens.