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Newsletter Archives
Report from Council Newsletter
Signed Written Release Required to Release Money Being Held as a Stakeholder
A recent court decision, Tang v. Zhang and Westcoast Realty Group Ltd., [2013] BCCA 52, has resulted in a number of case summaries being written by various lawyers. As well, it resulted in some changes to Paragraph 12 of the 'standard' for Contract of Purchase and Sale. A copy of the May 2013 Legally Speaking published by the British Columbia Real Estate Association, which analyzes this decision and identifies the changes to the 'standard' contract, can be found online here.
Some licensees mistakenly believe that this decision, which, based on the terms of the contract, referred to deposits being "non-refundable" and "absolutely forfeited" if a buyer does not provide sufficient funds for completion, means that a brokerage no longer requires to have the parties sign a written release before the brokerage may release funds it holds as a stakeholder. This is not true.
Paragraph 2 of the 'standard' Contract of Purchase and Sale states that the deposit will be "held in trust in accordance with the provisions of the Real Estate Services Act". Section 30 of the Real Estate Services Act (RESA) establishes the circumstances in which a brokerage may withdraw funds it holds in a brokerage trust account. While a variety of such circumstances are described in section 30, the one that most applies to the situation described in Tang v. Zhang is section 30(2)(b), which states that money in a brokerage trust account that the brokerage holds as a stakeholder may be withdrawn only in accordance with a written agreement of the parties to the trade in real estate.
While Tang v. Zhang may have decided who was to receive the deposit in the transaction, it did not determine that a brokerage may release that deposit without a written agreement of the parties.
The Council is often asked whether the parties can create the written agreement concerning the release of the deposit within the Contract of Purchase and Sale itself. The Council cautions licensees against trying to draft such a clause, and against interpreting that a clause included in a contract apparently for this purpose may authorize a brokerage to release a deposit without a separate written agreement.
It is the Council's view that the intent of the written release required by section 30(2)(b) is to ensure that the parties have agreed about the disbursement at the time the deposit is to be released. Much can change between when two parties enter into a Contract of Purchase and Sale and when the contract collapses. From the brokerage's perspective, if one of the parties will not sign the release, that should serve as a red flag that there may be a difference of opinion as to who is entitled to the deposit. Even if the terms of the contract seem clear, there may be adverse claims that require legal interpretation.
The brokerage holds the money as a stakeholder and not as an agent for one of the parties to the trade in real estate. This requires the brokerage:
- to be impartial,
- to allow the parties sufficient time to come to an agreement as to the disbursement of the deposit, and
- not to be pressured by either party to release the deposit before there is a signed agreement in place.
If the parties are not prepared to come to that agreement, section 33 of RESA allows the brokerage to make application to the Supreme Court for an order for payment of the money into court. Section 30(2)(a) allows a brokerage to pay money into court under section 33. Sometimes advising the parties this is the only option available to the brokerage if the parties are not able to come to an agreement is just the sort of encouragement the parties need to break their stalemate.
In summary, while the Tang v. Zhang decision may have established principles as to which party may be entitled to a deposit in specific circumstances, licensees, particularly brokerages, should not be interpreting who may be entitled to a particular deposit. For certainty, the authority to release a deposit from a brokerage trust account should be established by a separate written agreement signed by both parties.
A Note from the Chair
This edition contains a number of important articles for licensees. The articles are based on updates resulting from changes to legislation, court cases, and areas of practice requiring further clarification as a result of inquiries by licensees and/ or as a result of complaints. I urge you to read each and every article.
You will note from the discipline section of this report that:
a) there are a higher number of rental and strata property management disciplinary cases than usual. A number of the rental property management cases involve licensees performing rental property management activities when not licensed to do so, or employing unlicensed individuals to perform duties which require licensing;
b) there are a number of cases where licensees have failed to act in the best interest of their clients and/or with reasonable care and skill; and
c) there are a number of monetary disciplinary penalties ranging from $1,000 to $5,000 in addition to enforcement expenses.
As other Chairs have done before me, I would urge all licensees to ensure that they are properly licensed and competent to render the requisite real estate services prior to doing so. If you are not licensed to perform the appropriate service, or if it is outside of your particular practice area, you should refer the business to another licensee licensed to perform and experienced in that service. Consumer interest must always come first when providing real estate services.
In closing, on behalf of all Council Members and staff, I wish you and your family a happy holiday season and the very best for 2014.
Marshall Cowe,
Office Closures
The Council office will be closed:
- Wednesday, December 25, 2013 (Christmas Day)
- Thursday, December 26, 2013 (Boxing Day)
- Friday, December 27, 2013 (Christmas Holiday Office Closure)
- Wednesday, January 1, 2014 (New Year's Day)
Limited Dual Agency Agreement for Competing Buyers/Tenants
Acting as an agent on behalf of competing buyers, when each wishes to purchase the same property, creates a conflict of interest for licensees. The usual duties of loyalty owed to each client cannot be fulfilled. These duties of loyalty include:
- acting in the best interest of a client— how can the licensee act in the best interest of both clients when these clients have opposing interests?
- acting in accordance with the lawful instructions of a client—what will the licensee do when one client gives lawful instructions that oppose the other client's lawful instructions?
- maintaining the confidential information of a client/disclosing all known material information to a client—what will the licensee do when the confidential information of one client is material information for the other client?
This conflict is similar to conflicts that exist when a licensee acts as an agent for a seller and a buyer in the same transaction. In either case, a licensee must not act in this conflict unless the licensee has first obtained the consent of the affected clients. This consent must include agreement as to how the licensee's duties, including their duties of loyalty, are to be modified. Licensees must remember, however, that each client has the right to choose whether they are prepared to allow a licensee to act in these situations of conflict. They have the right to say "no— you may not act as a dual agent".
During the creation of new forms related to the introduction of designated agency, the British Columbia Real Estate Association (BCREA) created a second Limited Dual Agency Agreement form to assist licensees who seek consent to act on behalf of competing buyers.
Buyers who sign this form consent to the licensee's duties being modified in a way that allows the licensee to continue to act on their behalf in an impartial way, not favouring the interests of one client over the other's, and not disclosing any of one client's confidential information to the other client.
An explanation of the new form, including a comparison between it and the Limited Dual Agency Agreement form used when representing a seller and a buyer in the same transaction, can be found on BCREA's designated agency website.
Change to the Disclosure of Interest in Trade Form
Licensees are required to promptly provide their related brokerage with a copy of any Disclosure of Interest in Trade Forms they have completed in the course of:
- directly or indirectly acquiring or disposing of real estate, or
- providing real estate services to an associate who is directly or indirectly disposing of real estate.
At the bottom of the second page of the Disclosure of Interest in Trade Form there is a section entitled 'Brokerage Use Only'. This section is where the brokerage acknowledges receiving a copy of the form and suggests that only a managing broker could acknowledge receipt of the form.
The Council, at its October 29, 2013 meeting, decided to amend the "Brokerage Usage Only" section of the Disclosure of Interest in Trade Form by permitting the managing broker to delegate to another person in the office the acknowledgement of the receipt of a copy of this form.
The new version of the Disclosure of Interest in Trade Form is available on the Council's website here and is available on WebForms.®
Managing brokers are reminded that, while such duties may be delegated to another person who the managing broker believes is qualified to perform them, that delegation does not relieve the managing broker of their ultimate responsibility for the control and conduct of the business of the brokerage. Therefore, when duties are delegated, the managing broker should regularly review the work of the person to whom the work has been delegated.
More information related to the delegation of a managing broker's duties is contained in the Brokerage Standards Manual at the following link.
Form B (Information Certificate) Changes Effective January 1, 2014
Further to the articles published in the February 2012 and October 2013 editions of the Report from Council, strata management licensees and their related brokerages are reminded that the Strata Property Regulations for Form B's (Information Certificate) were changed and will be brought into force effective January 1, 2014. This new regulation is available online. Further information is available at the Strata Property Act's website.
Form B Changes
From January 1, 2014, all strata corporations will be required to identify on the Form B (Information Certificate) the allocation of storage lockers and parking stalls to a strata lot. The Form B will be revised to take these changes into account.
In order to ensure that the strata corporation's records are correct, licensees who are contracted to sign and provide Form B's on behalf of their strata corporation clients should bring this to their client's attention.
Draft Depreciation Reports: To Provide or Not Provide With a Form B?
The Council was recently advised of information being provided to licensees by 3rd parties in relation to the provision of draft depreciation reports and Form B's. The information was purported to have originated from the Council.
In order to clarify matters, it is the Council's view that all documents of the strata corporation belong to the strata corporation and thus only a strata council may determine whether a particular document is complete and accurate to its satisfaction, and whether it may be provided to authorized parties. In the specific issue of a strata management licensee receiving a draft depreciation report from, for example, an engineering company, it is the Council's view that the licensee's duty would be to provide the draft to the strata council so that it may be reviewed to confirm that it is complete, accurate and approved for distribution. There may be errors in the draft that would provide incorrect or misleading information about the strata corporation to a 3rd party; therefore the Council would recommend that a licensee not release such a document until authorised to do so by their client.
Once the depreciation report has been approved by the strata council, the licensee may be in a position to rely on their service agreement (assuming that the service agreement includes the provision of Form B's and associated documents) to provide a copy of the approved depreciation report with a Form B, unless the strata council specifically instructs the licensee not to provide it.
Section 3-3 of the Council Rules
Subject to sections 3-3.1 and 3-3.2, if a client engages a brokerage to provide real estate services to or on behalf of the client, the brokerage and its related licensees must do all of the following:
a) act in accordance with the lawful instructions of the client;
c) act only within the scope of the authority given by the client;
If a strata council decides to withhold a depreciation report and prevents its distribution, a licensee may believe that the client's instructions contravene the Strata Property Act and are thus unlawful. Section 3-3(b) of the Council Rules requires a licensee to act in accordance with the lawful instructions of a client in relation to the real estate services being provided. However, the rules are silent, except in the case of instructions to not disclose a known material latent defect, on what a licensee must do in the event they receive what they believe to be unlawful instructions.
The Council is of the view that it is the strata council that is required to ensure their strata corporation's compliance with the Strata Property Act. If a strata manager believes a strata corporation client may be straying from the requirements of any legislation, the strata manager should advise the strata council of what they believe to be the correct course of action, noting that their advice should not be considered legal advice (it is also recommended that this advice be given in writing). If the client is unwilling to take the strata manager's advice, the client should be advised that, in order to minimize the risk of liability, it should obtain legal advice.
Parking and Storage Lockers (New Form B Requirements for January 1, 2014) – Further Information
In the October 2013 edition of the Report from Council, strata management licensees were reminded of the changes to the Form B (Information Certificate) that take effect January 1, 2014.
Further information is provided below as to the different designations that a parking stall and a storage locker may have, that may need to be identified correctly to report this information on a Form B.
Common Property
This designation for parking stalls and storage lockers may require updating far more often than the other designations. There are two variations to consider:
Non-Exclusive Use. This may be evident in a strata corporation parking lot, parkade or storage room, where an owner, resident, tenant or visitor may park anywhere or use a storage locker on a first come basis.
Short-Term Exclusive Use Common Property. Section 76 of the Strata Property Act (the "SPA") allows a strata council to designate common property for the exclusive use of a tenant or owner. It is important to note that this permission or privilege may only be given for a period of not more than one year*, and may be renewed or cancelled subject to the provisions described in that section. Strata Corporations need to be sure to keep their records up to date and ensure that designations of shortterm exclusive use are renewed at least on an annual basis or cancelled if appropriate, to ensure accuracy of the records.
Leased or Licensed Use. The owner developer, subject to certain terms as may be set out in the Disclosure Statement, may have granted an entity (such as a parking garage operator) a lease for an area of common property (typically a parking stall or number of parking stalls) for a period of time. This entity may be under the control of the owner developer. As each individual purchases their strata lot, they may have negotiated and possibly purchased a sub-lease or licence for the exclusive use of a parking stall (or stalls) or storage locker(s). There is no requirement for these leases or licence agreements to be registered at the Land Titles Office (the "LTO"); and neither is the owner developer obligated to provide the strata corporation copies of these subagreements, as they are agreements between two parties and not a record of the strata corporation. Notwithstanding this, the owner developer is obligated (and may need to be reminded) to provide all records required to be prepared or retained by the strata corporation under section 35 of the SPA, which includes parking stall and storage locker allocations. However, without this information, there may be some difficulty for the strata corporation to identify which areas of the common property are subject to a long term usage agreement with an individual owner.
Limited Common Property (shown on strata plan)
If the parking stall or storage locker has been designated as Limited Common Property, it is likely to be identified as such on the strata plan registered at the LTO. Note that the proposed strata plan provided in the Disclosure Statement or the originally filed strata plan may not necessarily suffice; as under section 258 of the SPA, an owner developer may, at any time prior to the first Annual General Meeting amend the strata plan to designate parking stalls as limited common property. There are two other variations to consider:
Limited Common Property designated to specific strata lots (Non-Exclusive Use). The strata plan may identify an area of the common property (such as a parkade or parking area) as Limited Common Property for a limited number of strata lots. In this situation, only those owners, residents, tenants or visitors of the strata lots as shown on the strata plan may park in this area.
Limited Common Property designated to specific strata lots (Short-Term Exclusive Use). Where Limited Common Property is designated for a limited number of strata lots, the strata corporation (or possibly a section) may allocate short term exclusive use of the Limited Common Property to specific strata lots. The same caveats that apply to Short-Term Exclusive Use Common Property, apply in this situation.
Limited Common Property (not shown on strata plan)
There may be instances where the limited common property has been designated by way of a ¾ Vote (section 74 of the SPA), where the strata plan has not been amended. In this instance, the ¾ Vote resolution(s) along with a sketch plan or diagram will be registered at the LTO.
Part of a Strata Lot. In some instances, the parking stall and/or the storage locker has been designated as part of a strata lot. This can be identified by reviewing the registered strata plan, and obtaining the General Index or the Common Property Folio to identify the ¾ Vote resolution.
Separate Strata Lot. In some strata corporations, parking stalls may have been registered as a separate strata lot, and thus may be purchased or sold separately. These strata lots might be owned privately, or by the strata corporation. The owners of these strata lots may choose to provide a lease or licence to another party.
Section 35(1)(c)(i) of the SPA requires that strata corporations prepare and retain a list of owners. This list must also include the owner's parking stall number(s). Due to the new requirements of the Form B, it would be wise for a strata corporation to ensure that not only the ownership and parking stall lists are updated, but also that the storage locker lists are recorded correctly and updated whenever there is a change of ownership, or parking stall/ storage locker allocation.
While typically the allocation of parking and storage lockers tends to be associated with apartment/high rise strata corporations, the legislation also relates to townhouse and bare-land strata corporations. Examples where this may be pertinent include;
- a parking pad/parking area that may be in front of, or near a townhouse, or a bare land strata lot, and
- a separate storage locker that the strata corporation may own (either as a free standing building, or maybe within an amenity building).
Where the brokerage has been designated the responsibility for the record keeping of the strata corporation and/or the completion of a Form B, licensees should bring this requirement to their client's attention. Where the records are not complete and the Form B cannot be completed accurately or with surety, the licensee may wish to recommend that their client seek legal advice.
Buying from an Estate
Buyers of an estate property must be assured that the title can pass to them without legal problems. Licensees acting on behalf of an estate that is selling property should have the executor confirm that a grant of probate or letters of administration has been made which will allow the property to be transferred.
If the Buyer has received confirmation that (1) the grant of probate or letters of administration has occurred, and (2) that no claims have been made or asserted under the Wills Variation Act, then no clause is required. If either or both has not occurred, the following clause should be incorporated into the Contract of Purchase and Sale:
Buying from an Estate Clause
Subject to the Buyer receiving the following by (date):
- copy of a grant of probate or letters of administration allowing the property to be sold; and
- assurance that no person has either made a claim against the property, or communicated the intention to make a claim against the property, under the Wills Variation Act.
This condition is for the sole benefit of the Buyer.
If there is a delay in the grant of probate or letters of administration, the buyer may agree to an extension to allow the executor or administrator additional time. However, any extension clause that is inserted should specify a date by which the grant of probate or letters of administration must be obtained. Licensees should not insert a clause which automatically extends the completion date of the contract until this event occurs.
An example of the proper way for an executor (or administrator, as the case may be) to sign a contract on behalf of the estate is: ''G. Seller, Executor [or: Administrator] of the Estate of (name of the deceased)''.
Finally, licensees should be aware that the Wills Variation Act and related statutes are presently scheduled to be replaced by the provisions of the Wills, Estates and Succession Act on March 31, 2014. The Council will monitor this and will provide further guidance to licensees as necessary.
Questions related to this or other information contained in this Report from Council may be directed to [email protected].
Disciplinary Decisions
Since the October 2013 Report from Council newsletter, the following actions have been taken as a result of disciplinary hearings and Consent Orders conducted by the Council.
Trading Services
- Patricia (Patti) Ann Goss
- Scott Wade Sauer (aka Scott W. Warren)
- Paul Chiu Yin Pang and New Asia Realty Inc.
- Glenn Gerald Renney
- Kuldip (Kevin) Singh Grewal
- Ftre Ventures Inc. dba Fast Forward Real Estate and Deborah Lind Simmonds
- Shawn Robert Brown dba Altas Group Property Solutions
- Swissreal Real Estate Services Ltd. and Franz Ulrich Gehriger
- Dockside Realty Ltd. Sherrie Lynn Boyte and Sandra (Sandy) Karen Mundy
Rental Property Management Services
- Jimmy Yam Sun
- Dominiongrand Realty Corp. and Alan John Nixon
- Linda Louise Gabara
- Hee Young (Christine) Kim
Strata Management Services
- Richard Yan-Yun Liu
- S.D. Woodman Management Ltd. and Sharel Dianne Woodman
- Cornerstone Properties Ltd. and Jason Russel Middleton
- Russell John King
- Martin Antonius Sprenkels
Withdrawal From Industry
Disclaimer: While RECBC makes every effort to ensure that the information in this publication is current and accurate, RECBC does not warrant or guarantee that it will be free of errors. The information contained in this publication is not intended to cover all situations. It is general information only and users/readers are encouraged to seek their own independent advice for particular fact situations.
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text: The Rolling Stitch Party with Elizabeth Bozievich of Needlepoint Now and Laura Taylor arrived at the Needle Nook of La Jolla on Saturday! Rumor has it that they had a fabulous time and Needle Nook of La Jolla thanks them for making us one of their stops. Hope you come again!

subset: commoncrawl


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Goodwill Industries
Johns Hopkins University - Carey Business School IT Capstone Graduate Project
Graduate Applied Project in Technology
Executive Summary
The JHU Capstone Team was approached by the Member Services Center (MSC) of Goodwill Industries to help them select an online survey application to eliminate their current paper-based event evaluation system. The paper-based system was not only time consuming and inefficient, but it was also not fulfilling their 'Going Green' environmentally-friendly strategic initiative. The JHU Capstone Team began addressing this business problem by evaluating internal processes, collecting and analyzing specific functional requirements, and completing external market research and industry analysis. The internal assessment allowed the team to truly understand Goodwill's needs, while the external assessment allowed the team to understand the various technological solutions available on the market. Although numerous requirements were identified, there were three that were of significant importance to Goodwill. These requirements included the fact that the solution needed to: be compliant with 508 and the rehabilitation act; have minimal resource impacts on their IT department; and be low cost. It was these three requirements that helped the team assess and evaluate all three architectures. During analysis, it was quickly determined that Software as a Service (SaaS) solutions had multiple advantages over Commercial-of-the-Shelf (COTS) and Open Source Solutions (OSS) solutions. First, COTS products were either too expensive or required too many technical resources to implement. Additionally, while OSS products provided best cost effectiveness, they normally required even more technical configuration than the commercial products. Finally, both COTS and OSS solutions may have required the purchase of hardware on which to install i
Graduate Applied Project in Technology the software, therefore adding to the overall cost of these solutions. Although COTS and OSS solutions had been eliminated due to high costs and IT impacts, there were still a number of SaaS solutions that had the potential of fulfilling Goodwill's requirements. Each potential SaaS candidate was further evaluated against Goodwill's top requirements. The JHU Capstone Team then narrowed the possible solutions to SurveyMonkey, SurveyGizmo, and Survey Methods. Each of these finalists was then further evaluated in terms of ease of use, professional presentation, and special features. The team selected SurveyGizmo due to its special features that would allow Goodwill to streamline their 'thank you' letter process. SurveyGizmo provided the capability to generate hidden questions that would tag responses based on speakers and sessions. This hidden information would allow Goodwill to sort and quantify the ratings by speaker and/or session, thereby assisting with the generation of 'thank you' letters. In summary, the JHU Capstone team recommended that the MSC consider SurveyGizmo as the service provider for their survey evaluation process. Although Goodwill had in-house knowledge of SurveyMonkey, the JHU Capstone Team believed that the special features offered by SurveyGizmo would make a positive impact on the analysis and creation of 'thank you' letters.
Graduate Applied Project in Technology
Table of Contents
Executive Summary ............................................................................................... i 1.0 Overview ........................................................................................................ 1 1.1 Background Information ..........................................................................1 2.0 Business Problem .......................................................................................... 2 3.0 Project Objectives & Scope .......................................................................... 3 3.1 4.1 4.2 ...
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From G-SHOCK, the watch brand that is constantly setting new standards for timekeeping toughness, come new colors for the GMW-B5000 lineup of timepieces with metal cases and soft urethane bands.
The cases, buckles, band rings, and other metal parts of these watches are ion plated for beautiful colors.
The hairline and mirror finishes of the metal bezels add a distinctive touch of elegance, and the band is made of soft urethane for an exquisitely comfortable fit to the wrist.
Shock-resistant structure with fine resin shock absorbers in a tough, full-metal case
Screw back with diamond-like carbon (DLC) finish for outstanding wear resistance
Film solar cell and an STN-LCD for easy reading, even from an angle
Smartphone Link
World Time setting for approximately 300 cities and user cities
Auto time setting
Simple watch settings
Time and Place
Phone Finder
Battery level indicator
Tough Solar
5 World Times
Super Illuminator with Full Auto light (2-second/4-second duration switching, fade in/fade out)
6 day of the week languages: English, Spanish, French, German, Italian, Russian
Case / bezel material: Stainless steel
Resin Band
Shock Resistant
Screw Lock Back
Mineral Glass
Blue ion plated bezel
200-meter water resistance
Tough Solar (Solar powered)
LED backlight (Super illuminator)
Full auto LED light, selectable illumination duration (2 seconds or 4 seconds), afterglow
Time calibration signal reception
Auto receive up to six* times a day (remaining auto receives canceled as soon as one is successful)
*5 times a day for the Chinese calibration signal
Manual receive
The latest signal reception results
Time Calibration Signals
Station name: DCF77 (Mainflingen, Germany)
Frequency: 77.5 kHz
Station name: MSF (Anthorn, England)
Frequency: 60.0 kHz
Station name: WWVB (Fort Collins, United States)
Frequency: 60.0 kHz
Station name: JJY (Fukushima, Fukuoka/Saga, Japan)
Frequency: 40.0 kHz (Fukushima) / 60.0 kHz (Fukuoka/Saga)
Station name: BPC (Shangqiu City, Henan Province, China)
Frequency: 68.5 kHz
Mobile link (Wireless linking using Bluetooth)
5 World time
39 time zones (39 cities +coordinated universal time), daylight saving on/off, Home city/World time city swapping, auto summer time (DST) switching
1/100-second stopwatch
Measuring capacity: 00'00''00~59'59''99 (for the first 60 minutes)
1:00'00~23:59'59 (after 60 minutes)
Measuring unit: 1/100 second (for the first 60 minutes)
1 second (after 60 minutes)
Measuring modes: Elapsed time, split time, 1st-2nd place times
Countdown timer
Measuring unit: 1 second
Countdown range: 24 hours
Countdown start time setting range: 1 minute to 24 hours (1-minute increments and 1-hour increments)
5 daily alarms (with 1 snooze alarm)
Hourly time signal
Low battery alert
Power Saving (display goes blank to save power when the watch is left in the dark)
Full auto-calendar (to year 2099)
12/24-hour format
Button operation tone on/off
Date/month display swapping
Day display (days of the week selectable in six languages)
Regular timekeeping: Hour, minute, second, pm, month, date, day
Accuracy: ±15 seconds per month (with no signal calibration and mobile link function)
Approx. battery operating time:
10 months on rechargeable battery (operation period with normal use without exposure to light after charge)
22 months on rechargeable battery (operation period when stored in total darkness with the power save function on after full charge)
Watches.com will cover the cost for Standard International Mail* (orders over $249+) and USPS Domestic First Class (orders over $99+). Not all countries are eligible for free international shipping. Upgraded shipping options (estimated transit times and rates) will be quoted during checkout.
Watches.com has been shipping worldwide since 1999 and we ship internationally daily! All orders are processed and shipped out by 5pm (PST) Monday through Friday on regular business days. Orders placed/received after 12:00pm (PST) will be processed the next business day.
We could all use some extra time. If your new, unworn item is not 100% to your satisfaction, you have 30 days from the original ship date to return it. To be eligible for a return, your item must be unused, unworn and in the same condition that you received it. It must also be in the original packaging. More details can be found on our Returns page. Unfortunately SISU and Klokers watches sales are final and not eligible for return.
*Unfortunately SISU and Klokers watches do not come with an international warranty as they are no longer in business. All sales are final on SISU and Klokers with no returns accepted.


text:
The life-support system for the temples of Angkor, Siem Reap (see-em ree-ep; សៀមរាប) was always destined for great things. It has reinvented itself as the epicentre of chic Cambodia, with everything from backpacker party pads to hip hotels, world-class wining and dining, and sumptuous spas.
This is good news for the long-suffering Khmers riding the wave, but it can make the town a little bling in places. Authentic it is not, although just a short distance away lies Siem Reap Province and the real Cambodia of rural beauty. Explore floating villages and rare-bird sanctuaries or just cycle (or quad bike or pony trek) through the paddies as an antidote to the bustle of town.
Angkor is a place to be savoured, not rushed, and this is the base to plan your adventures. Still think three days at the temples is enough? Think again, with Siem Reap on the doorstep.


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- Young People – Attendance Age
- Shepherding Serving Ones
- Helpers
- Parents and Children's Conference
- Visitors
- Practical Service
- Registration
- Cost and Payment Deadline
- Staying Extra Days before or after the Conference
- Cancellations
- Additional Country-specific Information
- Flight Arrivals and Departures
- Preparation for the Conference
- Prayers
Conference Regulation
What to Bring
Emergency Information
Parents and Children's Conference
Additional Announcement – North America
Additional Announcement – UK & Ireland
Transport F&Q
- Young People – Attendance Age
The conference is open to young people aged 13 to 19. There will be two meetings based on age. The younger group will be for young people between the ages of 13 and 15 and the older group will be for young people aged 16 to 19.
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- Shepherding Serving Ones
There is a need for shepherds to care for the young people. Any brother or sister 23 years old or older who has a burden to help can apply to attend. It would also be helpful to contact your country coordinator to have some fellowship about the time. Some experience of serving with young people is preferred but not necessary. There needs to be one shepherding serving one for every three young people.
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- Helpers
Young people aged 20 to 22 who wish to help strengthen and support the conference, either serving with the young people or in a practical way, can also apply. These applications are not automatically accepted, but are considered according to the need. Your country coordinator will let you know if you have been accepted.
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- Parents and Children's Conference
A conference for parents and children is held concurrently with the young people's conference. The purpose of this time is for the parents to get into the fellowship regarding raising up the next generation for the church life, and for the children to be with other children from all over Europe.
Children aged 4-12 may attend the children's conference if registering with parents/guardians. Space will also be provided where parents can care for children who are younger than 4. Please visit Parents and Children's Conference announcement page for more information.
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- Visitors
If you do not meet age criteria or cannot be involved in any of the above mentioned conferences full-time, you can register as a visitor and choose the meetings you would like to participate in, your meals, accommodation, outlines, t-shirts as it suits your need.
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- Practical Service
There is also a great need for brothers and sisters to serve in the many activities which are carried out during the course of the conference. It would be wonderful for a good number of parents (especially dads) and visitors to come to serve in this capacity. No prior experience of serving with young people is required, although the ability to coordinate with others is necessary.
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- Registration
All registrations should be made through this website.
After you have submitted your application, you will hear from your local coordinator to confirm that you have been accepted. Please refrain from making travel plans and paying until you hear from him or her.
Please avoid arriving at Krakow Airport or Małe Ciche from midnight and six in the morning of Saturday 27th July or Lord's Day 28th of July, as there will be no one to meet you upon the arrival.
The registration deadline is 2nd June 2019.
Your registration is not complete until we have received both your registration form and your payment. Both registration form and payment have to reach us by 2nd June to complete registration. If your payment reaches us after this date, a late fee of 30€ / £25 / 120zl / $60 will be charged.
Applications after this date cannot be accepted, but will be placed on a waiting list and notified if space becomes available. A fee of 32€ / £29 / 130zl / $60 will also be charged.
If you have difficulties with registration, please speak to your country coordinator in good time, so that they can be resolved before the deadline.
Register Is Now Closed
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- Costs and Payment Deadline
The fees for the conference are as outlined below. All fees will be calculated according to what you select on your registration form. The total to pay will then be automatically calculated and displayed during the registration process.
|Conference Fee (YP Conference and Parents and Children's Conference)
|Child eating half-portion
|Child with no meals (bed only)
|Child with no meals and no bed
|Transport Krakow <> Małe Ciche (one way)
|Transport Katowice <>Małe Ciche one way only (Group of 20+) *
|Transport Rzeszów <>Małe Ciche one way only (Group of 20+)*
|*Late registrations after 2nd June
|*Cancellations after 2nd June
|*Cancellations after 21st July
|All Fees Withheld
|Additional T-shirt/T-shirt for child eating half portion or no meals
|EYPC Outline or PCC Outline
|12 zł
**See Additional Information for North America and Parents and Children's Conference for more detail.
* The cost of the transportation might increase based on the number of saints registered for it to travel from Katowice and Rzeszów.
The payment procedure depends on which country you are from. All payments in Euro, Pound Sterling, US Dollars and Swedish Krona are made via PayPal as part of the online registration process. You will not incur any further fees. For other currencies, please contact your country coordinator, who will tell you the procedure for your country.
If you have any difficulties or questions concerning payment or using PayPal, please contact your country coordinator, who will be glad to help.
Please do not make payment until you have heard from your country coordinator that your application has been accepted. He or she will contact you after you have submitted your application form.
All payments must be made by 2nd June 2019. If we have not received your payment by this deadline, we will be unable to process your registration.
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- Staying Extra Days before or after the Conference
Should your travel plans require, you can book extra nights in Małe Ciche both before 28th July and after 3rd August. This costs 14€ / £13 / 57zl / $17 per night for a young person or adult including breakfast and dinner only (lunch is not provided). Prices for children eating half portions or taking no meals can be found on Parents and Children's Conference page. If you plan to stay in Małe Ciche before or after the conference dates, you should indicate your arrival and departure dates on your registration form and the additional cost will be added automatically to your total.
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- Cancellations
Cancellations after 2nd June 2019 will incur a fee of 32€ / £29 / 130zl / $60. After the 21st July all fees will be withheld for cancellations except in mitigating circumstances. Mitigating circumstances include a sudden serious illness or family emergency, but will not usually include having incorrect or missing travel documents.
Therefore, please check that your travel documents are in order and allow you to travel to Poland. Please check
■ that your passport or identity card is valid and has not expired
■ whether you need a visa to enter Poland
■ what age restrictions your airline imposes for young people travelling by themselves (airlines often require a letter from your parents or a chaperone to accompany young people below a certain age).
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- Additional Country-specific Information
For information which is specific to your country, such as travel arrangements or payment procedures, please contact your country coordinator. If relevant, please see Additional information for the UK or Additional Information for North America.
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- Flight Arrivals and Departures
We encourage those who fly to arrive and depart from Krakow airport. Alternatively, there are two other airports: Katowice and Rzeszów airports, which are an additional two and half hours away. Please note that the conference can only provide transport from the alternative airports for groups of over twenty, and the price may vary.
If you are flying, please plan to arrive in Krakow no later than 14:00 on Lord's day, 28th July and to schedule your departure from Krakow no earlier than 17:00 on Saturday, 3rd August. Anyone arriving in Krakow after 14:00 may need to make their own arrangements to get from the airport to Małe Ciche. Similarly, for flights leaving from Krakow before 17:00 private arrangements may need to be made to get to the airport.
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- Preparation for the conference
In preparation for the conference we request that all registrants read through the regulations, what to bring and make note for Emergency Information.
We request serving ones and helpers from each region have fellowship together prior to the conference to pray for the conference and prepare by watching the training video and read through the outline and guidelines before the conference together.
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- Prayer
It is our desire that the Lord would have a way to reach each young person attending this conference, that each young person's love for the Lord would grow and that they would consecrate themselves in a deeper and more thorough way in this conference. This requires the prayers of all the churches. We therefore ask all the churches to stand with us in prayer as we prepare for this conference and during the conference that the Word of the Lord would be prevailing.


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Last week witnessed the release of some smartphones from several tech companies including Gionee which launched the M7, the M7 Power, and the Nova 2i in some regions while South Korean tech company, LG, launched the LG K7i with mosquito replant in India amongst other released.
However, most of the smartphones which were released earlier to include Apple's three new babies, the iPhone X, iPhone 8 and iPhone 8 Plus have maintained their grasp on the list although sliding down the rung.
Other phones including the Motorola X4, Samsung Galaxy Note 8, Samsung Galaxy S8 have also maintained their grip on the chart with the Note 8 overtaking iPhone X to be the top smartphone of last week.
Here is a list of the top 10 smartphones of last week and their ranking on the chart.
- Samsung Galaxy Note 8
- Apple iPhone X
- Apple iPhone 8 Plus
- Samsung Galaxy S8 Plus
- Samsung Galaxy J7 Pro
- Xiaomi Mi Mix 2
- Xiaomi Mi A1 (5X)
- Xiaomi Redmi Note 4
- Moto X4
- Vivo V7+


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We are beginning our work on the 2019 educational program and cannot wait to share more details with you in the coming weeks!
Want to review what a typical WWA Show educational program looks like from session descriptions to speaker bios? Download the following sections from the 2018 Convention Manual. Then, check back in a month or two for more details on the 2019 Show Schedule Information.


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Ashley Grahams is 30 years old American plus size supermodel. She is a body activist and an inspiration for many girls. Ashley is the most successful plus size model in the industry that breaks the boundaries and off-limits the modeling world regarding size zero. She is in Morocco right now for her collection Swimsuits for all, going to be launched …Read More »
Nida Ahmad
The World's highest paid actresses 2018
Here is the list of world's highest paid actresses of the year 2018. This ranking is based on the pre-tax earnings of these celebrities from the 1 June 2017 to 1 June 2018. Let's have a looks at the list; World's highest paid actresses 2018 Scarlett Johansson is present at the top of the list with the amount of $40.5 …Read More »
Gigi Hadid 23rd Birthday Bash In Moments
This year at 23 April our hot favorite Gigi turns 23. The glamorous girl, Gigi mark the occasion as her ''golden'' birthday for being so lucky and celebrated the event with the most extravagant theme. At her golden birthday she wore a short skin tight gold atelier Versace dress and gold makeup with glitters all around. Her younger sister Bella …Read More »
The 2018 Grammy Awards After Party Best Ever Looks
The spectacular glee of the 60th Annual Grammy awards 2018 held in New York City Madison square garden on January 28, 2018. Staples center in the Los Angeles city had been the home of the Grammys since 2004. But this year the show broadcasted live from the New York City through CBS network. But the celebration did not end up …Read More »
Top 10 Biggest Hair Trends of 2018
Styles zealous are always aware of the importance of hairs and their styling. Hair is the only medium on your face with which you can play easily to get a fresh change. We entered in the New Year, new looks and some new hair trends with renewed modification in hair forms. All you just need is a nice haircut with …Read More »
15 Best Plunging Necklines Worn by Celebrities in 2017
We have seen lots of red carpets happening. Every time there is a new fashion followed by almost every celebrity. It was thigh-high that was followed by almost every celeb and the fashion long ruled for several months or years I guess. And this time it is plunging necklines which I have seen quite a times in last two or …Read More »
Keke Palmer's Fun Hairstyles and Makeup Secrets
Keke Palmer is a 23 year old American all-rounder, who is a singer, song writer, actress, a presenter and a famous television personality. Palmer is also known for surprising us with all new tricks and tips of fashion and her newest looks. You can pick up any of the looks from wind up singer and actress. Her fans adores her …Read More »
5 Cool Celebrity Inspired Hairstyles to Try this Summer
Summers are here with the heat wave and humidity in the air. It requires some change in your look and also in your life style. The best and the easiest way to change your look are to play with your hair. You cannot change your face cut, nose, lips and eyes. The only medium to bring change on your face …Read More »
Fashion Hits and Misses from the Billboard Music Awards 2017
The great night of Billboard Music Awards 2017 held on Sunday night May 21, 2017 at Los Vegas. This special event to celebrate the musical glory was hosted by Vanessa Hudgens and Ludacris this year. This music event gave the audience some fashion hits and misses at the pink carpet of Billboard Music Awards 2017. Let's have a look at …Read More »
Bella Hadid Wardrobe Malfunction at the Cannes Film Festival
Bella Hadid strike a stunning pose at the red carpet in the opening ceremony of the Cannes film festival 2017. The red carpet was full of glamorous and stunning looks of the celebrities all around the globe. Bella Hadid also attended this festival with his father Muhammad Hadid. The 20 years old American model flaunts her looked-for figure in a …Read More »


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We have listed a new property at 5377 McKenna CRES in Regina.
Welcome to 5377 McKenna Crescent located in Harbour Landing, in close distance to every amenity you would ever need. This home was built in 2017 and has been meticulously cared for by its original owners. This bungalow's main floor features beautiful laminate flooring throughout the living room, dining room and kitchen. The living room has an electric fireplace with stone accents. The kitchen features stunning quartz countertops, stainless steel appliances and ample amounts of cabinetry. You also have a door with access to your nice sized deck and backyard. This open concept main floor also has a spacious master bedroom with 4 pc ensuite and walk in closet. To finish up the main floor there is another 4 pc bath and a 2nd good sized bedroom. The fully finished basement has everything you would need including plenty of room for entertaining, storage or play room for the kids. There is also lots of natural light. The basement features another bedroom and a 3 piece bath. The backyard and front yard have also both been landscaped with underground sprinklers and partial fencing has been completed. Other features include but not limited to central air conditioning, tankless water heater and a double attached garage that has been partially insulated. Do not miss out on this fabulous family home, contact the listing agent to book your showing today.


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1) Genetic Basis Of Educational Achievement
Here's the latest from the IOPPN on genetics and educational achievement, looking ate differences in polygenic scores between students in different types of school. This should get us thinking about nature and nurture. Students, you won't be surprised to hear, are different from each other.
2) Psychological Treatment Through New Technologies
We're looking at cognitive behaviour therapy next week in Year 1 as part of the cognitive approach to explaining and treating depression. Here is Pim Cuijpers talking about the use of technology to develop CBT. He talks about how mobile technology can make the process of monitoring mood and practising thought catching much more effective. He also explains some of the challenges of doing randomised controlled trials when the technology is changing so rapidly.
3) Meta-Analysis
In the Year 2 sessions last week, I showed you how meta-analysis showed that evidence for behavioural interventions for addiction is methodologically flawed. I contrasted this with the quality of work for other types of therapy. This blogpost about some meta-analysis of studies into the effectiveness of e-therapies made me stop, think and reconsider.
4) The Science Of Crowds
Here's a piece about the science of crowds from the BBC. It features reference to the work of John Drury whose research on identity we look at in the context of conformity.
5) Beta-Bias
Beta-bias underestimates the differences between genders. This piece explores how effective treatment of anxiety requires awareness of difference.
6) Fixed Odds Betting Terminals
We looked at Mark Griffiths' research into gambling on fruit machines this week in Year 2. Here's a related news story about regulation of fixed odds betting terminals now.
7) Sarah-Jayne Blakemore
Here's an interview with Sarah-Jayne Blakemore. She has just brought out a book about adolescence.


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The National Park Service has this morning revised its forecast to April 6-8 due to cooler temperatures. They judge that 70 percent of the trees have reached the puffy white stage as of today, April 4.
On the ground, there's not much new to report–just incremental progress. It was cold overnight–dipping down to the 20s and 30s in the area, with Dulles reporting a low of 22. That's not doing much to help things along.
There are a few more blossoms out, but it's still a very small proportion of the total and you really have to look for them. Some more trees are heading into the puffy white stage. The vast majority of trees have some work to do before we see flowers.
A reader sent a tip that the magnolias in the gardens of the Smithsonian Castle are in bloom and looking beautiful, so head over that way if you get a chance.
Want to Help Support DC's Cherry Trees?
If you'd like to help support the care and upkeep of the cherry trees around the Tidal Basin, the Trust for The National Mall has launched an Endow a Cherry Tree Campaign. Donations go to the official Cherry Tree Endowment, which will give the National Park Service additional resources to fund the care, maintenance, and possible replacement of the cherry trees. You can find more information here.
The Trust is dedicated to marshaling private support for maintaining and improving the history National Mall area. I'm not affiliated with the Trust--just an admirer of their efforts.


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If you are looking for the perfect gift idea for a woman, or if you're a lady looking for something to reward yourself with for the hard work you have done, start thinking about getting a ladies' watch. Although it might sound like a fairly expensive investment, just think of all the reasons why this makes the perfect gift. Watches for women are more popular than ever; furthermore, every woman does need to own a timepiece of her own. When you think of a watch as an accessory, any woman can never have enough. You will require one to match with all your outfits and the possibilities are virtually endless.
However, why should you think about women's watches and why should you even consider getting one while there are so many options out there? Below you will find all the right reasons you should be thinking of watches for women as you buy gifts for yourself or others.
A Practical Gift
Regardless of whether you are making the purchase for yourself or some else, watches geared towards women have always been regarded as practical gifts. Even in today's world of smartphones, people still enjoy having a functional timepiece around their wrists. Most people do not hold their phones in their hands all the time, so it is more convenient for them to look at their wrists rather than digging into their purses looking for the phone. Just imagine how inconvenient it would be if you did not have a watch on you. With time, people eventually get a habit of constantly looking at their watches.
The Value
A woman's gold watch is expensive. However, this is not an item you should consider as just a watch, instead, consider this as an investment. With the value of gold increasing, you know that you can pass on this watch to others and chances are high that its value will have more than doubled or even tripled by then. Remember, people still wear watches that were created hundreds years of years ago and their value gets higher with every passing year.
The same case applies to diamond watches for ladies. They never lose value unless they get damaged. This is the reason you should always take good care of your watch at all times.
An Accessory
When you consider watches as accessories for women, they instantly become like shoes or handbags; two things a woman will never have enough of. You will need to have different styles of watches – including elegant and sporty watches – and of different colors to match up with your different attires. The good news is that there are watches available in virtually all kinds of designs and models, not to mention that they are available in all colors you could ever think exist. All you need to have is a budget for a collection of watches. While some women are collecting shoes, others are collecting watches.
The First Impression
People make some assumptions when they see a woman spotting a watch. First, they will assume that that is a woman who wants to always be on time for meetings. This shows that she has respect for other peoples' time and does not wish to waste it. Second, there is a belief that important people wear watches. For these individuals, time is important and valuable.
Sometimes, it does matter what others think of you, so you could get a watch for yourself even if you do not think yourself as that important. In today's world, where time is just about everything, nobody has the luxury of not minding time. If you do not mind time, it will come back and bite you. Furthermore, life is too short to waste; having a watch on your wrist will help you remember that.
The Aesthetics
If you are trying hard to convince yourself to purchase a gold women's watch, there are a couple of good reasons you could be coming up with. For starters, such watches offer unmatched aesthetics. Although you will find that there are numerous imitations, a genuine gold watch does look good. It does not matter whether you choose an 18-karat or 14-karat gold plated timepiece, it will never lose its shine and color. If serious about getting a luxury watch, always get one with leather straps. They help accentuate the beauty of the watch while adding an elegant touch to the equipment.
There are many daily deals sites like Daily-sale for buying watches which offer everything from expensive brands to more affordable (and priced down even further!) brands. As you plan to buy that watch, pay particular attention to your budget, personal style, and the value of the timepiece. At the end of the day, rest assured that watches for women are always great choices for gifts."


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Author Archive
What? MORE Strategies that Don't Work Anymore….Posted by: | Comments
What? Here are MORE strategies that don't work anymore.
Florida Realtor just interviewed me for an article on the sales strategies that agents are still using–but that don't work. I thought that was such a great topic that I want to share them with you here. So, these blogs will each explore 2 habits. This is great for managers to think about, because these habits and strategies can wreck your training–or make it effective!
My first two strategies were no database or contact management and using a 'love 'em and leave 'em mentality. Now, here are those next two 'no-no's.
- Not qualifying your buyer or seller
You'd think that agents would learn and use qualifying methods because they're always challenged by 'time management'. But, no. For some reason, many agents still believe that any client is a good client. So, they waste hundreds of hours either hauling non-buyers around–or listing properties that won't sell. Even in this hot market! I know, this market is generally very forgiving. But, it always won't be that way!
Managers: How are you teaching your agents to qualify buyers and sellers? Do you have them role play their qualifying procedures? Do you have them identify knockout factors and establish standards for working with buyers and sellers? (If you want great 'courses' for these things, check out Your Complete Buyer's Agent Toolkit and Your Complete Power Listing System. They're resources with all the background and documents agents need to do great qualifying interviews. And, they'll provide you comprehensive courses in those subjects, too).
2. Not using a visual presentation for buyers and sellers
This goes with #1. I separated them, though, because both need to happen so the agents fully informs the client and finds out if the client is 'for real'.
The days of talking until you exhaust a client are over! It's not enough to merely tell the client everything he/she needs to know. Why? Because we retain only 10% of what we heard 3 days later!
Managers: Do you work with your agents to create visual presentations with real substantiation for their claims (like, 'our listings sell faster'). Do you help each agent create their personalized presentations to spotlight that agent, or do you rely on general company overviews (won't work anymore!).
Resources: If you want great 'courses' for these things, check out Your Complete Buyer's Agent Toolkit and Your Complete Power Listing System. They're resources with all the background and documents and visual presentations agents need to do great qualifying interviews. And, they'll provide you comprehensive courses in those subjects, too).
What do you think are habits and strategies that agents are still using that just won't propel them forward in today's competitive environment?
Sales Strategies that Don't Work AnymorePosted by: | Comments
Here are 2 sales strategies that don't work anymore–although they still are being used by your agents!
I just did an interview for Florida Realtor. They're doing an article on the things that don't work anymore in real estate sales. I thought that was a fascinating subject, and I came up with several sales strategies that we need to drop out of our 'toolboxes'. Here are 2. (next few will be in future blogs).
What are sales strategies you see your agents still practicing–even though they're not getting results? What do you need to change in your training and consulting to assure your agents are operating in today's environment?
- No database/contact management
It used to be–we kept our leads on pieces of paper or index cars–if we kept them at all! And, we got away with it, because real estate was more of a 'next business'–even though that's never the best way to run it! Even now, the majority of agents don't have a contact management system–and many don't even have their leads and clients in a database. Why is this important? Because the agents who DO capture and keep their clients will beat out the others who rely on memory–or, worse yet, just use a 'next' mentality.
Managers: When do you suggest an agent start capturing leads in a database? When do you suggest they start using contact management, and create their ongoing marketing plans through it? Do you have an accountability system for these? (assuring they DO create that database in their first week in the business, and start using contact management to manage their contacts and marketing plans).
2. Love 'em and leave 'em mentality
I chose this next because it goes perfectly with the 'no database' mentality. I read that only about 1/3 of agents ever go back to the client they sold a house to! So, they concentrate on getting a new client. Yet, studies also show it costs 6-9 times more to get a new client than to keep an old one! What does this mean? That agents are wasting a lot of time trying to find more strangers to convince to work with them than to keep in contact with current/past clients and get referrals (much easier to do and much less expensive).
Managers: What does this mean to you? That your training needs to expand to client retention. Do you have that in your training? Do you consult with your agents regularly on their client retention plans? Do you teach them that client retention is as or more important than client acquisition?
Let me know what you think agents need to quit doing to thrive in this real estate climate.
A New Resource to Inspire and Motivate Your Agents
I just took many of the sales and inspirational 'quotes' from my book, Up and Running in 30 Days, and put them into this 'little book'. In it, I show 80+ sales principles with short explanations. They are the principles agents need to succeed–along with lots of motivation and inspiration.
These little books make great 'congratulation' and Christmas gifts! Order 5 Big Ideas at $25 plus shipping. See more here.
What Do You Do If Someone Won't Get into Action?Posted by: | Comments
What do you do if someone won't get into action?
This month, I'm featuring tips to get your agents–and you into action better–and faster. Why? Because real estate is a 'performance art', not a knowledge pursuit!
(Note: Watch for my new little book, it's literally a 'little book', with the quotes I've coined (or copied, I'm sure), over the years. The quote above is from the book, too). Oh, the name of the book: Big Ideas (in a little book). By the way, the book is a great gift to your agents–and will give you 80+ quotes for meeting discussions, too.
Real Estate Sales IS Challenging!
I'll bet your agents didn't know how challenging real estate sales were until now. To cope with those challenges, our creative subconscious may be coming up with ways to convince us to avoid getting into action. We might even start believing your subconscious! One of the most common reasons is the old "I can't do that because I don't know enough." Or, maybe your subconscious has convinced you that you're not organized enough to get into action, or that you're not perfect enough.
Getting Ready to Get Ready
Ned, an agent in my office, acted in a way that is an example of creative avoidance. In the business eight months, Ned had made only one sale. However, he was in the office regularly and appeared busy with paperwork. He attended law courses and was well-informed on financing. One day I saw Ned collating maps. I asked him what he was doing. He explained that he was putting together a series of maps for a buyer's tour. I thought that was exceptional; buyers would really want to know the whereabouts of the homes they were seeing. (Today, Ned would be using apps for that–and spending lots of time getting the right apps and exactly the right 'maps'……..)
Unfortunately, Ned had used his strategy with only six buyers—all the buyers he had put in his car in the past eight months! He had spent his time on this nifty map system, but had not talked to enough people to get them into the car—or have the opportunity to appreciate the map system! Which is more important to your goal attainment—talking to people, qualifying them, and showing them homes, or working diligently on a map system in case you find someone who wants you to show them homes?
How People Get into Action
How do you "get into action"? How do your agents get into action? In a wonderful book, The Conative Connection, Kathy Kolbe explores the ways different personalities get into action—not how we learn, but how we get into action. Some people barge ahead and worry about the details later. We start badly, but, because we're tenacious, we surprise people by how good we finally get. Unfortunately, our supervisors often remember only how bad we were when we started. We must be tough-minded and keep at it; we must retain an image of ourselves as "finished products," because others will not see us that way. Other people observe the action for a long time. Finally, when we feel ready to perform well, we get into action. We start slowly but well.
Slow Starters May be Deceptively Competent!
Because of our slow start, we don't get much positive reinforcement from our supervisors (or coach or manager), who note our lack of progress compared with others in the office. If slow starters are tenacious and believe in themselves, they become very good because they practice perfectly. Kolbe points out several "get into action" styles. This book will help you pinpoint your "get into action" style as well as the barriers and challenges various types of 'action starters' face as they start their real estate careers.
Help Your Agents Embrace Embarrassment
Go ahead—be embarrassed. There is no way to be experienced until you get experience. No agents like to take risks, be embarrassed, or have buyers and sellers guess that they are new in the business. But face it—everyone has been new in the business. Just go ahead and get those first few months over with. You will be embarrassed every day—many times. As a new agent, my most common statement to buyers or sellers was "I don't know, but I'll find out." In music, little could stump me—but in real estate anything could stump me! Still, I muddled through it, and you will, too.
* Big Idea: Your ability to get into action and risk being embarrassed is one of the attributes of a successful new agent (or manager!).
Why not take your time? I've interviewed prospective agents who told me they really didn't want to sell real estate right away. They wanted to learn everything they could. Then, after six or eight months, they would feel ready to sell real estate. It doesn't work that way! I wish I could tell you that agents can successfully launch real estate careers by taking lots of time to "get ready." However, if you take all the time in the world, you will fail. Why? Because lack of success is a great de-motivator!
Real estate is a performance art, not a knowledge pursuit. That means, to be successful, we must practice AND get into action
* Big Idea: 99 percent of what we learn we learn by doing.
On a scale of 1-10, 10 being "I jump right into action", how would you rate yourself in getting into action?
Let Me Help Your Agents Get Into Action with More Confidence
It can seem like every day in real estate is a new challenge! I know–I remember those days well! Why not get the best start (or re-start) possible? Take a look at my innovative online, training/accountability program, Up and Running in Real Estate. There's a coaching component, too, so you can track your agents' successes and coach them along the way. Check it out here.
What the Beatles and Bill Gates Reveal about Reaching GoalsPosted by: | Comments
Here's what the Beatles and Bill Gates reveal about reaching goals.
This month, I'm writing about how we can increase our performance and results–using methods that we normally don't discuss in real estate. This blogs are a reflection of my new keynote, "You CAN! 5 Secrets from Weird Sources that Will Get You to your Goals." In this keynote, I investigate the performance skills I learned as a career musician–along with other 'weird sources'. I show exactly how you can apply these secrets to your business and life to gain exceptional performance. (and I use the piano to demonstrate!)
You know that the Beatles attained pop music mastery. You know Bill Gates did the same with technology. But, did you know what they have in common-and that you may have, too?
Before I tell you that, let me share something that happens to me often.
I'm a pianist-and have been a musician since I was four years old. In my speaking, I often tickle the ivories-just a little, of course…..Invariably, someone comes up to me and says, "I've always wanted to play the piano." I tell them, they certainly can. How? here's the simple answer:
Practice one half hour a day for one year. You'll be able to play well enough to play simple pop tunes at parties.
You've heard the old chestnut, Practice Makes Perfect. I certainly know that as a musician. But, how well do we apply that principle to our business lives? Is this something that is a key to our attaining our goals? I think so. Read on.
The Commonality between the Beatles and Bill Gates
In his fascinating book, Outliers, Malcolm Gladwell studies performers-from Mozart and the Beatles to Bill Gates. The commonality he found was that high achievers spent an average of
Ten thousand hours practicing and honing their craft to get to mastery
In other words, it isn't talent, it isn't just circumstance (although Gladwell points out being at the right place at the right time is important, too)-attaining exceptional performance is just slogging it out, practicing your craft, logging in ten thousand hours.
The Beatles–Having to Work Seven Days for Eight Hours a Night Was the Beset Thing that Could Happen to Them
When I read that the Beatles played in Hamburg 8 hours a night, 7 days a week-for 2 years, I instantly felt tired! I know what it's like to perform in bars for hours! (I played piano in bars to put myself through college–what an education!) But, the Beatles said that experience was key in making them the performers they became. In an interview, John Lennon said, "We got better and got more confidence. We couldn't help it with all the experience playing all night long…..we really had to find a new way of playing."
Bill Gates-Practically Living at the Computer Lab
Gates describes his early years: "It was my obsession….I skipped athletes. I went up there at night. We were programming on weekends."
Isn't There a Shortcut?
For those of you who have never attained high performance, you don't–and can't-realize the importance of practice. You think that it's just a matter of talent or luck. But, haven't you known extremely talented people who just extinguished themselves like a flaming rocked? Haven't you known people with all the advantages who just didn't attain what you thought they could-or should? Of course.
Are You Willing to Put in those Ten Thousand Hours to Excel?
From the many examples in Outliers, and from my own experiences as a pianist (I have a degree in piano performance and a master's degree in music theory), I know that practicing your craft provides the only true competence and confidence. You don't gain mastery by talking about it. You don't gain mastery by someone trying to motivate you. You don't gain mastery by dabbling and calling it 'good'. It's practice. So, get out there, and practice and perform. Rack up those ten thousand hours, and you will achieve your goals. If the Beatles and Bill Gates didn't take shortcuts, we shouldn't try it that way, either. Isn't devoting enough time to your goals important enough to you to feel the joy of attainment-of mastery?
Help Them Start on the Road to Mastery Now
What's the secret to gaining mastery? Starting–and starting with an accurate, proven process. That's how I created Up and Running in Real Estate–the online training, coaching, and accountability program for agents under 2 years in the business. It's created to start people practicing, getting into action fast, and getting feedback to keep getting better. Check it out.
More Advice from Mr. Rogers–How to ContributePosted by: | Comments
Here's more from Mr. Rogers–on how to use your talents and skills to contribute.
In my earlier blog, I discussed what we can learn from Mr. Rogers. Here's more. I've been thinking about his legacy, because there's a new movie about his philosophies: "Won't You Be My Neighbor?"
First, who was "Mr. Rogers"? Best known from his children's show, which ran from 1968 to 2000, Fred Rogers was so much more—a minister, a musician with a degree in music composition, and chief puppeteer of his show. I've always enjoyed his quotes, because many of them are from his experiences as a musician (as am I).
From What We Do to What We Can Contribute
I don't know about you, but I got bored selling real estate after about 5 years. All those split levels started looking the same! So, let's say you've mastered what you do (and maybe have become bored with the routine of your life!). Then, what do you do? How about doing like Mr. Rogers did: Shine your light and talents outward to influence others in positive ways.
Big question: What have you been doing that you can use to contribute to others' success or life enrichment? How about making a goal for this year? It would make a huge difference in others' lives—and yours!
Note to managers, trainers, and coaches: Do an exercise where each person names a talent/skill they have. Then, have their partner 'translate' how that skill can be translated to others. Example: "People tend to tell me their secrets and their fears." Partner: How about gaining some coaching expertise and start coaching to help people?
Let me know what you come up with. I've found that it's easier for someone else to be creative about your talents and skills that it is for you to be! Here's to a very fulfilling, rich, and contributive year!
Let Me Help You Help Your Newer Agents!
I want YOU to be the hero here! So many times, I've talked with managers who want to design training and coaching programs to help their agents. But, I know, from experience, it takes thousands of hours and test marketing to create effective, results-based training. So, why not let me do the heavy lifting and you coach to the program? Check out Up and Running in Real Estate, my online training, coaching, and accountability plan with an amazing, results-centered business start-up plan. You (and I) will be helping more people faster! Check it out here.
What We Can Learn from Mr. RogersPosted by: | Comments
What can we learn from Mr. Rogers?
I'll bet we would all agree that today the world is more divisive than ever—in every way! So, we can't move forward. We're spending all our energy defending our thinking…..even when we should be looking at it critically—and honestly looking at other points of view.
What does that mean for us, as businesspeople (and us people in general)? That perhaps the energy we're expending in one direction isn't giving us the kind of pay-off that we ultimately will find most rewarding (and not just monetarily). Although I have some general conclusions here, I also have some exercises for managers to use with their associates to help them reach their potentials.
Mr. Rogers to the Rescue
The solution to our divisive world may be with a person who had a long-running children's show—Fred Rogers. First, who was "Mr. Rogers"? Best known from his children's show, which ran from 1968 to 2000, Fred Rogers was so much more—a minister, a musician with a degree in music composition, and chief puppeteer of his show. I've been thinking about his legacy, because there's a new movie about his philosophies: "Won't You Be My Neighbor?"
Mr. Rogers's Big Lessons for Us
Morgan Neville, Academy Award winning filmmaker, is the creator of the Mr. Rogers's film mentioned above. From studying Rogers's lessons, Neville boiled it down to one thing: radical kindness. "He talked about grace all the time … As a minister himself, he saw the idea of grace is the undeserved goodness bestowed on you by God. In other words, being good to someone whether or not they deserve it, and whether or not you're going to get anything back. You just do good to other people, for the sake of doing good. And that is essentially what Fred was preaching all along."
What if we were to start with kindness in our human interactions, and communicate with honest curiosity, instead of pre-conceived notions? We may come up with some new solutions!
Big Lesson from Mr. Rogers about Attaining Mastery
As a coach, first in music, then in business, I see potential in people that they sometimes don't see in themselves. What I can't tell, though, is their ability to stick with it from beginner to mastery. As a musician, I know that only practice makes perfect. (And perfect practice makes your performance truly perfect—getting to mastery). You just don't sit down at the piano the first time and play a Beethoven sonata well!). Yet, too many times, I see people settling for 'first time performance' as their standard.
What Mr. Rogers Says about Learning and Practice
For years, I've given a little book as a gift to clients, referrals, etc. This book is The World According to Mister Rogers. I love it because, as a musician, it has quotes that I know to be true. Here's one that's so appropriate because it reminds me of what new real estate agents (and new managers) sometimes think:
When I was young (about eight or ten years old), I was trying to learn so many things all at once, things like the piano and organ and algebra and cooking and typing, and I even started to take clarinet lessons. But, I just didn't practice the clarinet, so I didn't learn. I think I wanted to learn by magic. ….But magic doesn't work with learning, not with anything really worthwhile.
Note to managers: Lead a discussion on the difference between 'first tries' and mastery. Brainstorm some methods to attain mastery. Brainstorm the stumbling blocks to getting better. Create some 'next steps' for those who want to get to mastery (get a coach, become a mentor, take a 'how to train program, become a trainer, become a coach)
Help to Practice Perfectly and Get Farther Faster
There are several unique 'learning strategies' imbedded in my online training/coaching/accountability start-up program for agents under 2 years in the business. I didn't learn these 'learning strategies' in real estate–I learned them as a practicing classical/jazz musician. They work to get better performance faster–and motivate us to go right back and do it again! Check out my unique program, Up and Running in Real Estate. There's even a coaching component so you can be involved with your agents–without spending thousands of hours at it! Check it out here.
Why Not Assure More of Your New Agents are Successful Fast?Posted by: | Comments
Why not assure more of your new agents are successful fast?
This month is 'training' month. So, I'm writing blogs to help you train your agents to more production. In this blog, we'll focus on your would-be agents–you know, the ones you're interviewing right now.
Why Not Put Them to Work While They're in Pre-License School?
Why aren't your agents getting prepared to sell real estate while they are in pre-license school? Okay. I know. Until they are licensed, they can't do the things licensed agents can do. But, they can do many things. And all those things get them ready to hit the ground running. At the end of this blog, I'm providing you my great checklist, 30 Things to Do Right (In Pre-License School) Now to Hit the Ground Running.
What The RE Schools Say about Preparing Agents to Sell Real Estate
Dearborn Real Estate Publishing has published my books for a long time. They work with real estate schools, and publish many books to help pre-license students pass the licensing tests. They just started doing a survey with real estate schools. The 2018-19 survey just came out.
Here's what the schools said in the Dearborn survey:
While 90% of respondents feel they are informing students well on the topics required by the State Real Estate Commission, and 88% of schools feel they are doing a good job preparing students for the exam, only 71% feel they are preparing students for a successful real estate career.
You know that from hiring these people! In fact, I think we managers and new agents would say that pre-license courses do little to prepare people to sell real estate. And, in truth, that's not the job the Departments of Licensing expect them to do.
We Lose Lots of Time Because They are Not Prepared to Start the Business
You know the drill. We hire that new agent. We spend the first 1-2 weeks with them getting the 'orientated'. We have checklists to assure they get their keys, join the Realtor association, etc., etc., etc. How long do you estimate it takes the new agent just to get those orientation checklists finished? 2-4 weeks? In some cases, they never finish them!!!!! Not only that, they probably think that finishing those checklists assures they are going to be successful agents. Ha!
When Do Your New Agents Start Lead Generating?
My studies show that new agents want to make a sale their first month in the business. But, when do you think they start lead generating? Do you know? I believe they put off the inevitable as long as possible, hoping 'there's another way!' In fact, the more 'get ready to get ready' work you have them doing as licensees, the worse their habits become and the less money they make!
A Different Method to Get Them a Check Fast
Instead of waiting until they are licensed, why not get them prepared to sell real estate while they are in pre-license school? They can do things like
- Decide on the database/CRM they want to use and learn how to use it
- Populate their databases with 100-300 potential clients
- Prepare an email/hard copy note/letter to all those in their database saying they've joined_____________ real estate company
30 Things to Do While in Pre-License School
In fact, as I was writing my new eBook, What They Don't Teach You in Pre-License School, I started thinking about how we could really prepare agents to sell real estate–lots of real estate. That's how I came up with this checklist. Click here to get it.
How to Recruit with the Checklist
Here are a few suggestions:
- Offer this checklist to all your new licensee candidates
- Offer this checklist for your Career Nights
- Offer this checklist in your ads (newspaper, Craig's List, Facebook, etc.)
I'm Taking It a Step Further
In the next few weeks, I'll be launching a pilot program to train would-be agents in the basics and get them ready to sell real estate. I'll be telling you more about it soon. Wouldn't it be great if you could hire someone you were 90% sure would be successful selling real estate–and was prepared to work to do so?
Save Time! Give Those Interviewees the 'Scoop' Here
Would-be agents have a million questions (!) and can take many hours of your time. Instead of answering over and over, give them this eBook and you'll be able to get to an in-depth interview faster–and discover the talented ones, too! Check out What They Don't Teach You in Pre-License School, now in its 2nd edition. Save time and hire great ones!
Creative Presentation Methods to Keep Them on the Edge of their SeatsPosted by: | Comments
Do you have some creative training methods in your teaching repertoire? If you do, your students will be much more appreciative!
I've designated June 'Trainer Appreciation Month'. So, all my blogs for leadership are focused on training. Why? As a real estate owner or manager, you have only 2 ways to increase your production: Hire it or train to it. I really appreciate trainers, so here's information to make your presentation or workshop entertaining and riveting.
If you're presenting in front of 2 or hundreds, you must wonder at times whether your delivery is interesting. Too often, we drone through the subject, stop to tell a joke or two, and just trudge through the trenches of information until the clock tells us to stop!
Are your students nodding off as the day goes on? Do you frantically wonder how to keep their attentiona��all day? The answer is not what you think it is. Recently, I taught my Instructor Development course to real estate professionals and affiliates. Ia��ve taught this course for about fifteen years.
Herea��s the biggest mis-conception my Instructor Development attendees come in with:
If I just learn how to be a more captivating speaker, I can keep the studentsa�� attention for hours on end.
NOT! In todaya��s frantic world, the person in front of everyone cannot hope to hold studentsa�� attention for more than 10 minutes at a time! If you think Ia��m wrong, just count the number of commercials in a TV break. These commercials are down to about 15 seconds apiece. The images go by so fast you can scarcely count them. In fact, wea��ve become a society of easily distracted, multi-tasking, not very focused beings (watch pedestriansa��or driversa��in action with a cell phonea��..).
The Focus Doesna��t Have to Be On You at All Times
So, what are you going to do to a�?holda�� studentsa�� attention? You are going to implement some teaching methods called
alternative delivery methods
Alternative delivery methods: all those methods used to teach that are NOT lecture. Examples: Town hall, task force, case study, role play, action plan.
Don't know how to use these? Here are two resources
1. My video series) This week, I'll be sharing my complimentary 5-part video series (short videos) on how to use these methods (and how to put together a great workshop). See them all on my UTube channel
2. The Ultimate Real Estate Trainer's Guide
Give your Students some Credit
People who lecture their way through a day (or days!) either
- Just dona��t have any repertoire of alternative teaching methods
2. Just dona��t think the students can be involved with theirs and othersa�� learning
How to Teach through Student Involvement
Instead of talking through each point you have on your PowerPoint slide or in our outline (boy, is that riveting!), use town hall, task force, case study, and role play to teach. If you're not comfortable switching out of 'lecture' style, take an Instructor Development course or see my resource, The Ultimate Real Estate Trainer's Guide to learn those methods, and practice using them in class.
Youa��ll find your students know much more than you think they do about what youa��re teaching. Youa��ll be able to clarify points of concern, use the talents in your class, and actually provide a stimulating, active learning environment. The result: your students will be energized all day (and you will be, too!).
If You Present: Tips to Stop Them from Being Bored!Posted by: | Comments
If you teach: tips to stop them from being bored!
Let's get honest. Do your students get bored when you present? As a student, you know those 71/2 clock hour courses can be killers! The presenter goes on and on. It may be great information, but, after _____ minutes (you fill in your blank), you just zone out (usually about 10-15 minutes!). And, sellers and buyers feel the same way about boring presentations.
Here are 2 quick tips to rev up your presentations, increase your effectiveness, and keep your a�?audiencea�� riveted.
- Ask more questions
Dona��t go over 3 minutes in a listing or buyer presentation without asking a question. How about your presentations? Do you drone on for A? hour or an hour without involving your audience? Quit right now. Thata��s where your audience a�?controla�� problems starta��when ita��s all about you.
Action: Write down a question you can ask during your normal a�?lecturea�� period. Or, as a listing or buyera��s agent, write down a question you can ask instead of droning on over 3-4 minutes.
- Quit lecturing your way through all that time!
If youa��re doing a presentation, and youa��re lecturing more than 10 minutes at a time, youa��re losing your audiencea��s attention.
You can even do some of this with your sellers and buyers. Involve them in the process!
Action: If youa��ve taken an instructor development course, go back and see where the instructor used a�?alternative delivery methodsa��. Then, find a place in your presentation where you could use one of these methods. Keep expanding your horizons!
The result: Youa��ll have more enthusiastic a�?receiversa��. Youa��ll have more fun teaching, and youa��ll greatly reduce any audience a�?controla�� challenges.
Click here to grab my 'workshop cheat sheet', which shows you how to put alternative delivery methods into any workshop–and in which order so they 'flow' right.
Is the Course You Teach Just a Lecture (read 'boring' to students!)?
Is the class youa��re teaching (or supposed to teach) full of facts and figures? And, therea��s no instructor manual or guidance in how to teach it? Are you finding yourself talking through ita��talking for hours? (Even boring yourselfa��) Are you struggling to make that course come alive?
If you want to energize your course, keep your audience interested, and change their outcomes for the better, you need this unique course!
Bottom line: Youa��ll walk out of this course with the skills to take any boring class and make it highly participative, useful, and fun to teach. Youa��ll get the 3 best methods to use, how to use them, and when to use them to a�?plug them intoa�� any course at the right time. Youa��ll even have time to try out your new methods in your own course and get feedbacka��and watch others, too.A� Why not energize your course, have a better time teaching, and gain business all at the same time?
When: Sept. 12 and 14 (2 half days, so you can polish your course)
Time: 9:30 am to 1:30 pm each day
Where: Bellevue, Wa.
Investment: $149
Accredited for 7.5 clock hours in Washington state
Not in Washington? Contact Carla to bring her to your company or association and invigorate your courses so your students clamor to come back! (and they learn a lot!)
Click here to register.
Secrets to Fill that Classroom and Gain Raving Fans!Posted by: | Comments
Here are secrets to fill your classroom with enthusiastic attendees–and gain raving fans!
Having trouble getting them to training? Authored by one of our Senior Career Coaches, Jodi Sipes, M. A., this blog shows you how to market your training to attract your agents and get them excited as students! Jodia��s advanced education in adult learning, plus her years of experience creating and implementing exceptional training for new agents, gives her a unique perspective. Here are invaluable tips as you take action to control your income in these shifting markets. Youa��ll make your training an awesome recruiting tool, while making it effortless to implement training week after week.
Dona��t be Dull! Set up Themes to Pique the Curiosity and Up the Attendance
Dona��t just list the topics you are going to present. Create themes. For example: Listing month! New Year Planning! Spotlight on Buyers! Now that you have the over view of training and components put together, make sure that they compliment and support each other. For instance, when you are coachingA�new agents with the Up and Running in Real Estate program, you should have supplementary training/practice days in your office. This is also a great place for experienced agents to grow as trainersa��plus, their time will be saved, as they will teach everyone at once, instead of having a bunch of new agents knocking on their door with questions all the time.
Get Creative! Give it a Provocative Title
We see lots of training calendars in our training consulting. Most of them are dull as old brick!
Give it a Double Punch for Double Learning
Dona��t just teach the curriculum. Find ways to expand that subject from all the angles. For example: When you have a new agent training section on listing presentations you should have a top Realtor from your office give a demonstration on an effective listing presentation or an effective CMA. When you work with Buyera��s presentations, have a lender come explain the issues and requirements Buyera��s face. Lead follow up and business planning create a good time for software vendors to show their programs. Marketing sections offer an opportunity for affiliates to show how they can support agents, and for vendors to show how their products can support agents. These supplementary classes are great for all agents of all levels.
Alternate Formal with Casual for the Unexpected
Ita��s also great to incorporate casual (brown-bag luncha��agent a�?Rapa�? session) support groups to encourage agents to share their ideas and frustrations. This creates a a�?teamworka�? feel to your office, and helps agents through current challenges. When the manager shows up at these for the first part, agents can get their questions answered in a format that answers these for many agentsa��saving the manager time!
One of your Biggest Problems Solved: Getting them to Attend Enthusiastically
Here are 3 surefire ways to get your agents to attenda��and get recruits to attend, too!
1)A�Leverage Affiliates
Title representatives, mortgage brokers, escrow companies, home inspectors, and others can support your training calendar by adding lunches and other incentives to improve attendance. The best benefit is that this is a win for everyone, and forges bonds between agents and affiliates. The benefit for the affiliate: they get in front of your agents and get to know thema��building trust. The benefit for the agents: they get hands-on training from people who are a�?out there doing it now,a�? and they get to know a variety of affiliates so they can decide if they would like to do business with them.
2)A�Create Positive Expectations for their Accomplishments
For new agents, create a booklet that details all the classes you expect them to attend in their first year. You can use this to set mutual expectations at the time of hiring. Check off each class as they complete it, and celebrate their growth! Everyone should celebrate when they get their first listings and sales, too. The booklet helps them keep it all straight, and is a tool for you to keep track of their progress, as well.
3)A�Be Lavish in your Recognition/Improved Performance
Have drawings or special prizes and recognition at meetings for the agents who grow to a new level through the office training. Use their testimonials when you market the classes to your agents. When an agent admires the performance of another, they will want to model what they do.
Remember that putting together world-class training is a process, and will not be all you want it to be right away. It takes planning, support from your agents and affiliates, and time to catch on and develop. You can grow and improve each year!
Support for your Training
We are here to support your agent development systems. Talk to us about coaching you in developing world class training. Youa��ll go further faster, and have time to do all the other management duties you know you should be doing!
Can You Join Me for my Innovative Instructor Development Workshop?
Why not polish your presentation, teaching, and facilitation skills, gain 15 clock hours, and have a great time at it? I'd love to work with you to do all these things. Click here for more information and registration. See you May 22!
P. S. New–We also put creative teaching methods into YOUR course–while you're in class.