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Allermuir have been working behind the scenes to create a new range of office furniture designed to allow our homespace to be used as a professional working environment. With key pieces in stock, we are now able to offer our customers immediate access to a catalogue of home working solutions.
Click on the below link to view the brochure.
We are delighted to announce that our interior designer Rhian has won this year's Forbo Escapes competition for her work at Newydd Housing Association. The annual competition run by Forbo Flooring was established to "recognise outstanding use of Forbo's extensive portfolio and projects which truly create better environments".
The new Noa press shots are making us feel all nostalgic. Anyone fancy an ice cream?
Allermuir have been working behind the scenes to create a new range of office furniture designed to allow our homespace to be used as a professional working environment. With key pieces in stock, we are now able to offer our customers immediate access to a catalogue of home working solutions.
Click on the below link to view the brochure.
'Every Capdell collection is the result of a collaboration with artists and architects from around the world, creating creativity, innovation and functionality.'
Reflecting this philosophy, Capdell have developed three new products for 2020, plus an aluminium swivel base for their iconic Moon collection.
Click on the image below to explore the re-vamped Akaba website.
Launched in June, the website is designed to provide a visual identity packed with colourful content and product brochures, enabling end users access to detailed information for their projects.
'Akaba is a company made up of each of the assets belonging to its network. In other words, Akaba is you, and this is your tool, created for you.'
Developed exclusively for the University of the Arts in London, designed by Axiom Architects Urbanest Victoria is the newest student accommodation development to be added to the Urbanest portfolio.
Pedrali's Tribeca outdoor collection has been selected for the ADI Design Index, a recognition for quality design in Italy.
Momentum are delighted to have recently furnished the brand new headquearters for the IM Group in Solihull. Working with Interior Designers at Squaredot, Momentum created a furniture package which included pieces from some of the best manufacturers in the UK & Europe worth £1.4million for the state-of-the-art site.
"The headquarters are best in class and an example of all the greatest elements of design that goes into creating a landmark building that people will enjoy working in." Tim Wooldridge, Managing Director of IMP on the new HQ.
The Rose collection from Montbel is already a firm favourite with us, the stool and the dining chairs and armchairs are popular pieces, especially with the choices available for the legs, fabrics and upholstering.
The owner of this home was looking on advice on how to furnish a large new extension.
It seems Manuel Larraga have been busy over their Summer break, launching new pieces as soon as they reopen their factory in Zaragoza, Spain
Momentum were delighted to work with Techniquest in Cardiff Bay on the refurbishment of their offices.
Having previously worked with the university to furnish the Library building for the University of Wales Trinity Saint David at the brand new SA1 campus in Swansea, Momentum were also asked to supply pieces for the Reading Lounge area.
The Costura collection has been a favourite of ours for a while and with new elements now added to the collection, Costura is a system sofa which you can create endless amounts of configurations for, perfect for any design you might have.
Just take a look at all the possible elements available...
We are to be able to reveal pictures taken of the recently refurbished Signature Rooms at the 4-star Budock Vean Hotel; a hotel with a picturesque setting located just a stone's throw away from the banks of the Helford River in South Cornwall.
This striking Cornish home, completed in early 2019 is already shortlisted for the Cornish Building Awards and has been featured in the Grand Designs Magazine.
The new CAFÉ at Polden for Bath University students is now open. A bright and comfortable space which is inviting for students to both work and relax in.
It has now been officially confirmed that the Panel Chair from Capdell Design, designed by Lucy Kurrein for Capdell, has now been awarded the Design Guild Mark by the Furniture Makers.
It's that time of year again when we take time out as a team to reflect on all all we have seen at Salone del Mobile, Milan Furniture Fair (9-14th April 2019), as part of our training and so we're clued up on the latest trends and product knowledge.
Take a look at their most recent project installations, simply click the links to access the product displayed...
With Spring here and Easter just around the corner, there's no time like the present to plan those Summer get togethers and hoping this year will just as hot as the last.
Iduna is a Portuguese company that designs and manufactures furniture for offices, libraries and public spaces.
Working with existing designs and introducing some new ones, Montis extend their collection with more comfort and style. Take a look at some of the new pieces below.
Known for their bold and adaptable designs of contemporary indoor and outdoor furniture, Jennifer Newman is becoming increasingly popular for projects. Their bold colours and high quality pieces are now firm favourites for Architects & Designers when specifying projects.
Here are just a few stand out pieces for us –
Adding to their portfolio another high end student accommodation development, Urbanest recently launched their new site in Vauxhall, London.
New for 2019, Ethnicraft have released new designs that broaden their collection with bolder geometrical designs.
Ethnicraft are experts in creating beautiful furniture with wood. Last year they launched the 'Ancestors' range which included hand crafted detail, inspired by archaic geometrical shapes and symbols found in cultures around the world. This year they are using geometry in a much more contemporary way with pieces like the Graphic Sideboard and the Oak Facette Dining Table.
Montbel have been crafting carefully designed furniture from wood and upholstery in Manzano in Italy since the late 1950's. Their experience and knowledge of the industry and the craftsmanship they practice, along with their complete in-house manufacturing process means they only create the best quality pieces for the international contract market.
Here are a few select designs worth pinning to your Pinterest boards…
Orgatec 2018 was a big show for Akaba, launching a range of new designs and additions to existing collections.
With office design looking more and more like hospitality interiors, Akaba have launched new designs that can be specified for both office or hospitality environments.
Momentum provided the furniture for the new quiet and social 24hr study areas to St. Mary's Library at the Historic University.
What was originally founded to produce red house-paint and metal components and then components for the textile and glass industries, Ӧrsjӧ eventually began to develop a lighting range for the consumer market and worked to supply IKEA for many years. Now Ӧrsjӧ work with the best designers Scandinavia has to offer to supply the European contract and retail market with beautiful pieces, all made in Sweden.
What a great year at Orgatec, Europe's biggest trade show for office furniture and the place for leading office furniture brands to unveil their new designs.
Meet Gemma, she works on Luxury Brands and Hospitality Sales, working with her customers to find the perfect pieces for their schemes.
She tells us how she loves to find the perfect new piece and where she finds inspiration for herself and her customers.
Refined forms and strong silhouettes, hand craftsmanship and attention to detail, Friends and Founders bring you the La Pipe collection.
After a thorough and detailed tender process, Momentum was selected as the preferred furniture supplier for the new Library building for the University of Wales Trinity Saint David at their new SA1 campus in Swansea.
Pedrali launched their 2018 new products at the 57th Salone del Mobile in Milan earlier this year. Now that they're in production, we thought we'd share some of our favourites with you.
I Maestri del Paesaggio is an international festival focused on landscape design hosted in Bergamo and designed this year by Piet Oudolf, an influencial Dutch garden designer. We were delighted to be invited to I Maestri del Paesaggio to join Pedrali with our own guests.
Wood is at the core of Andreu World, it is what they built their company on, they believe that there is no other material as unique, warm and noble as wood.
Ethnicraft has been devoted to creating authentic, contemporary and timeless furniture from solid wood for 20 years. Launched earlier this year at Salone del Mobile, the new Ancestors collection celebrates Ethnicrafts origins with timeless designs, minimalistic silhouettes and distinct character.
Axyl is the result of Allermuir's first collaboration with London based designer Benjamin Hubert and his studio, Layer.
The collection is available in Chairs, Stools and Tables which are well priced and environmentally friendly.
Montis is a company established on the belief of designing modern furniture with superior seating comfort.
Here are four pieces of furniture from Montis which can embrace both your body and your mind.
The demand for co-working spaces has grown dramatically over the last few years, companies, freelancers and individuals are looking for desks and spaces to hire on a short-term basis, where they can meet and talk to other people.
Designed by 3idog, the bar & restaurant at Tencreek Holiday Park in Looe has recently undergone a major refurbishment. The brief was to create a family friendly environment which was also contemporary and current for years to come.
While the solid, unemotional, functional design of the 50s was defined by the war years, the 60s looked forward to the future. The motto of the design changed from "non experimental" to "everything is possible". The design of the furniture turned from functional to innovation and decoration, this trend driven form the technological progress, economic recovery and more importantly a young, well-paid generation that longed for bold, bright and colourful.
Here are some 60's classic furniture from Artifort which can take you and back to the vibrant age.
Lammhults is a Swedish company founded in 1945. A company that devotes itself to producing timeless designs and high-quality furniture, not only with less waste but also with recycled and re-used materials.
Here are two remarkable pieces of furniture from Lammhults.
Established in Denmark in 1979, Softline is still dedicated to making modern upholstered furniture in their own factory in Denmark.
Here's some lovable 2018 new releases,launched in Milan at Salone del Mobile earlier this year.
The Laclasica from STUA is a wooden chair that combines traditional aesthetics of classical wood chairs and translates them into a pure & contemporary design.
Mind is the leading mental health charity is England and Wales. Working with IDP Architects, Momentum sourced, supplied and installed furniture based on IDP's designs for MIND's new purpose built mental health recovery centre.
The Buddy collection has expanded, starting off as a range of poufs and coffee tables using the same frame, Pedrali have now launched the latest additions - the Buddy pouf with a back. The new addition means you can create the perfect seating system to fit your space and style.
Kauto is Woky Ko's second Asian style restaurant based in Clifton in Bristol. Run by MasterChef finalist Larkin Cen, the Woky Ko concept is to serve authentic dishes in a cool and contemporary environment.
Another Friska has opened its door and they've gone further north this time! Now with 10 sites and counting, Friska is taking over with its menu of fresh and healthy dishes inspired from around the world.
Spring has definitely sprung and we can't get enough of the sunshine at the moment! Blue skies and longer evenings has us all excited for summer days. Alfresco dining, garden parties and barbeques are all we can think about, but wait… where will everyone sit?
April is probably our favourite time of the year, not only does the sun start to shine but it means we get to go to Milan for Salone del Mobile – and PJ uses any excuse for a Gelato!
Creative Bristol designers Simple Simon Design have designed another stunning Wellbourne Brasserie. This latest restaurant is located in the wonderful White City site in west London, to add to those in quaint Clifton Bristol and Salardu in the picturesque Aran Valley in Spain.
A contemporary and minimalistic design from Lievore Altherr Molina, the Ema 4L is a stackable, light and functional chair, now also available with 4 legs (instead of the sled base) and with arms.
This dark weather makes us feel as if Winter is on the way, not Spring or Summer! Here are a few of our favourite pieces from Zero lighting to brighten up your day!
Mitab's design philosophy is based on simplicity and functionality, with the aim of creating beautiful designs that will last a lifetime. They work with young and curious designers who can bring something different to the table.
Set up in 1979 by Jan-Olaf Torstensson, Mitab is a Swedish company that is today run by Torstenssons two sons. A family run company with a passion for creating designs for the future.
This French influenced fine dining restaurant and wine bar is set in a grand traditional oak panelled Grade I listed building, designed by William Burges in 1871 and suggested by Cadw as 'perhaps the most important 19th century house in Wales'. Momentum has worked with the owner on a number of occasions to design and furnish the different areas within the restaurant.
We were delighted to work with the Wales Millennium Centre design team again to refresh the ground floor seating areas with the stunning Lammhults Gunilla Allard designed Cinema.
Released at Salone del Mobile in Milan 2017, the Fox is an already popular collection. Fox is an elegant and comfortable design, its strong fibreglass reinforced polypropylene shell means it is built to last and is available with either wood or steel legs and a wooden curved back.
Billiani is an Italian company who specialise in creating furniture with wood, although recently have introduced more metal in to the collection.
Places Leisure Eastleigh is the new £25 million, sustainable leisure centre in Eastleigh. Designed by AHR Architects and Steer Design, Places Leisure Eastleigh offers a range of improved facilities.
A visit to Stockholm never disappoints. Always a favourite with us, we look forward to seeing new designs and catching up with manufacturer friends. This year we also took with us some architect and design friends who were as impressed as we were.
The idea of sit-stand desks at work has been around for decades, the Scandinavians adopted it early on whilst us Brits took a little more convincing. With recent research of wellbeing in the workplace the sit stand trend has brought a flurry of new products to the market and there is an increase in demand by designers and end users.
Baux has fast become a favourite for us and our customers. The wood-wool acoustic comes in a range of colours, shapes and sizes and suitable for all types of environments.
Established in Italy in 1931, Accento specialise in working with wood to create contemporary and elegant furniture.
Here's a roundup of some of our favourites from their 2017 new releases.
The new Willmott Dixon Cardiff offices in Cardiff Bay was a long and thoroughly thought through project. Willmott Dixon wanted to create a near perfect environment for their employees and the aim was to become a champion in forward thinking, innovative work spaces, the type of spaces their customers would want themselves.
Stua is well known for its contemporary and sleek designs, featured in world renowned buildings including the Guggenheim museum in New York, Google Head Offices and the Wien University in Vienna designed by the late Zaha Hadid.
Sïo is a new café run by the popular Chapter Arts Centre in the striking building at the end of Lloyd George Avenue in the heart of Cardiff Bay.
Long gone are the days of 'student digs' and substandard accommodation for freshers. Having just moved out from living with their parents usually moving to a foreign city and sometimes even in a foreign country, they can now look forward to luxury hotel standard rooms and facilities.
Wellbourne is a wine bar and restaurant located in the Clifton Village area of Bristol.
We've had some new deliveries in to the showroom this week from Pedrali and we're excited to share some new design with you!
The Mount Haven Hotel sits on the Cornish coast overlooking the sea towards St Michaels Mount. With a beautiful view and now beautiful interiors to match, the Mount Haven Hotel has recently undergone a refurbishment.
Momentum is delighted to announce that we have been chosen to specify, supply and install furniture for the new Library Building at the new University of Wales, Trinity Saint David campus in Swansea SA1.
We've previously written about the new Kabi chair from Akaba, released in Spring 2017. A simple and comfortable design with a great price point to match and probably the most versatile new chair on the market.
Originally designed by David Miller at Future Systems architects in 1999, David Miller Architects were asked to work on the refurbishment of the J P Morgan Media Centre at the world famous Lord's Cricket Ground.
Highlands End Holiday Park is one of the five parks in the family-run West Dorset Leisure Holidays group. Situated on Dorset's coast, the newly refurbished Martin's Bar is a busy bar and restaurant on the Highlands End Holiday Park site.
This year Stua introduced additions to existing collections rather than new pieces and showed us once again that they might not have the biggest range but what they do is always to the highest of standards for design and quality.
Spectacular, unique, extraordinary… a few words that can be used to describe Moooi's installation at Salone del Mobile in 2017 and quite possibly everyone's highlight for this year.
Within an old warehouse, Moooi transformed the space in to an environment of 'creative luxury' – A Life Extraordinary. Within which they displayed their unique and quirky collection.
As well as many additions to existing collections, including even more to the Lottus collection, Enea launched 'Coming Soon 2017' at Salone del Mobile. The 'Coming Soon 2017' catalgoue states that the new items will be available when the 2018 Price List is released later this year.
As expected, the Pedrali stand was full of new pieces for the 2017 collection. Pedrali launched 7 new product collections and 4 new models to existing ranges, here's a few of our favourites.
With new additions to existing collections, Fsocarini had a playful display at Salone del Mobile this year with a wallpaper backdrop featuring some of Foscarini's classic designs.
Boss Design hosted two pop up showrooms over two weeks, one in Cardiff in our recently refurbished neighbours at Cornerstone and the second in Bristol at the Engine Shed. Showcasing a range of furniture from conventional office furniture, desks and task chairs to the innovative pieces like the Workhub working pod.
Originally built in 1855, the historic Ebenezer Chapel on Charles Street in Cardiff has recently undergone a major refurbishment to give the building a new lease of life.
We've been working hard to put together a new website dedicated to showing you all our luxury furniture and lighting in one place and we're excited to say that the site is now live!
Set on a spectacular beach on the north coast of Cornwall is The Watergate Bay Hotel, a perfect loaction for a beach holiday. Watergate Bay's Beach Hut restaurant has stunning views overlooking the sea and has recently had a major refurbishment to bring the interiors right up to date.
Unfortunately we didn't furnish this iconic piece of architecture, but we could have... all Stua pieces are available from Momentum.
Windsor house is the newest student accommodation development in Cardiff. Since its completion it has been awarded Student Accommodation of the year and has received publicity across all local press.
The cafe at Bannatyne Health Club & Spa in York recently underwent a refurbishment to create a fresh and contemporary look. Designed by RAW Design, Momentum was given the specification to supply and install the furniture.
Momentum designed, supplied and project managed the refurbishment of the reception area of ACT Training at Ocean Park House in Cardiff. The brief was to create a more appealing reception and waiting area for its users with minimum disruption and more in keeping with their new brand.
We'll soon be launching a new website dedicated to showing you all our luxury brands all in one place.
Designed by Jorge Pensi, Kabi is the new chair collection from Akaba.
Showhouses are becoming more popular within residential developments as people are increasingly buying and leasing off plan.
Nook is a new enclosure for working, meeting, eating and relaxing. A clever portable office that brings to life that quirky, odd space in your building.
The newly refurbished Garden Suites are the newest additions to the ST Moritz Hotel. The luxury rooms offer views of the hotel gardens and a terrace with lounges perfect for relaxing.
The Seahorse Club is part of Pentewan Sands Holiday Park which is located in the Cornish seaside village of Pentewan, nestled between St Austell and Mevagissey.
One of the benefits of working closely with our manufacturing partners is that we are able to take architects, designers and customers to visit factories and cultural centres around the UK & Europe. This trip was a visit to see the stunning new Pedrali showroom and distribution centre in Bergamo and the new wood factory in Manzano, near Venice .
The new STAR Hub located at Splott Park is a new £6 million purpose built building, designed by Stride Treglown Architects and built by Wilmott Dixon. The new Hub offers a range of facilities for the local community including a swimming pool, gym, fitness suite, library, multi-use community rooms and a café.
Designed by Josep Lluscà for Enea, the Coma Wood stool adds a Nordic feel as the new addition to the Coma collection.
Longhouse is the new conference centre at Longleat, situated in the Main Square of the park. The new centre, made from the redwood trees from Longleat Forest, is a fully self-contained venue and can facilitate a range of events from shows to exhibitions, dinners and conferences.


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Thanks for starting your real estate search with us. This website is full of information for you whether you are looking to buy or sell a home.
Our Keller Williams REALTORS® are ready to help you with all your real estate needs, and we appreciate the opportunity to earn your business.

subset: commoncrawl


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- Yes, my computer is on.
- Yes, my modem is turned on.
- Yes, my modem's internet light is green.
- Yes, my computer is connected to router properly.
Tuesday, February 9, 2010
AT&T: Linux is why the Internet isn't Working
78 comments:
- AnonymousFebruary 9, 2010 at 7:25 PM
Get used to it. It is called pass the buck. Open source is not immune to it either. I was trying out getdeb on my mint box and one of the pieces of software I wanted to try had a dead link. I clicked on the contact getdeb so that I could inform them and got an email 3 days later telling me that they don't support mint. Sad to see.
- AnonymousFebruary 9, 2010 at 7:40 PM
all the time. But I hate the fact that most DSL routers din't actually support Linux (last time I faced this issue was in 3 years ago in India with some lame device)ReplyDelete
- AnonymousFebruary 9, 2010 at 7:55 PM
Luckily have a great local isp that runs linux and bsd themselves. I have had to deal with this though in the past. Once I realized there methods, the first thing I would do is tell them I had a fresh install of windows just to by pass the whole blame the customer mantra.ReplyDelete
- AnonymousFebruary 9, 2010 at 8:01 PM
What I don't get is how a router/switch can NOT work with Linux. The internet is based on platform independent protocols, and from my experience, Linux is far more standards compliant than Windows. So unless the router/switch is designed and built specifically to support only Windows BS than it shouldn't matter.ReplyDelete
Vote with your feet/dollars. Use an ISP which understands technology, such as Speakeasy. Only buy hardware which is known to be FLOSS friendly. You have the power to make a difference, if it is important to you. Sometimes this involves sacrifice.ReplyDelete
- AnonymousFebruary 9, 2010 at 8:08 PM
The problem is that they don't know how to support linux. Their level 1 helpdesk monkey doesn't have a set of linux idiot checks to run through. And I'd be willing to bet the vast majority of their support calls aren't problems on their end.ReplyDelete
Frankly, Linux is not easy to support, especially for level 1 highschool student support monkeys.
Nobody knows how to diagnose problems with Linux, but Macs are popular enough that I can lie and say I have one, and the service desk will continue to help me.ReplyDelete
This happened recently when I moved and got new service. The router required the use of a Windows utility to set it up. I called the service department, told them that their service didn't advertise "Windows required," and asked them how to set it up with my Mac. They walked me through the process. I translated the steps in my head.
Boy, have I ever! I once went through a similar dance with QWest, only I successfully lied and told them I was using Windows/Explorer, while following the tech's directions in Linux/Firefox. Problem turned out that they'd changed my account's password without telling me! (Why?)ReplyDelete
But on various occasions I'd quickly learned that mentioning Linux immediately shut down whoever I'd be talking to at QWest. "Sorry, we don't support that." and then "You mentioned Linux. That's probably what's wrong."
I have now moved to Iowa Telecom, and to my relief they *welcome* Linux users - at least they don't hate me for it like QWest did, although they still tell me "You're on your own support-wise, but we'll hold up our end!" Also, in two years now I've never had an issue with them - connection's stayed up even during our legendary blizzards and ice storms this winter.
By the way, has anybody else noticed that the cursor keys don't work in this comment box?
The cursor keys don't work? It's probably because you're using Linux...ReplyDelete
PS. Yes, I've noticed the cursor issue... also, try putting two spaces in a row.
@Last Two Posters,ReplyDelete
Not sure what you mean by cursor issues... I'm using Google Chrome on Ubuntu and it works just fine for me :)
- AnonymousFebruary 9, 2010 at 10:24 PM
You think it's bad ?ReplyDelete
I have a HTC Dream running Android that wont connect to the Internet until I follow a 8 pages PDF to update my OS. The first steps reads something like "Download and install Active Sync..".
I asked Rogers and they confirmed that I absolutely need a Windows machine to update my Linux phone.
And we all know it's their fault if the end users is forced to go through this mess by side-stepping Google's update channels only because they wanted absolute control over the software running on the device.
@Anonymous Sorry if I can't sympathize much. I distrust Google/Android after their recent loss of Android code from the kernel tree...ReplyDelete
Want a truly FOSS phone check out a few of my postings about Nokia's N900 :)
- AnonymousFebruary 9, 2010 at 11:08 PM
I hate that crap. I had verizon do the same thing to me NUMEROUS times and to make matters worse im also bridging a dd-wrt router which they always try to blame. Every time i have to call for problems now a days i just say yes to everything, and if someone has to come over i revert to saved 'stock' settings so i can eliminiate the excuses.ReplyDelete
I also was told that because my cpu was running at 32% by a tech that was why i could not get to the internet, because it was too high. They connected remotely, i showed them conky and my 2 processors, they shut up and sent a tech out the next day.
amen brotha.
- AnonymousFebruary 9, 2010 at 11:42 PM
In the bad old days, we had X25 and later fractional T1, and AT&T -NEVER- found a problem on their end on the first call. Their tests aways worked. Then we would test or replace the Smart Jack or CSU/DSU, and it still wouldn't work, so we would call AT&T again. And then they would find and fix their problem.ReplyDelete
After 25 years, AT&T is still giving people the runaround.
I worked in a call center supporting printers over the phone, back in the day. Time is money for these companies that are outsourced. In fact if you don't complete the call in a given amount of time ( 10 minutes ) the support tech's score will be downgraded and can lead to them being fired.ReplyDelete
Now the funny part. The router that your using more than likely is running Linux too.
Linux FTW!
- AnonymousFebruary 10, 2010 at 1:21 AM
Funny I had a simmilar problem with AT&T DSL. I upgraged to a faster plan and suddenly nothing work. I called and they asked me what system I was using I said Linux and Windows 7 RC and all I got was grief for a while till I finally convinced her that windows 7 rc was a valid windows (this was last year before windows 7 came out). All it was is that they had changed my password and username. My linux machine would've worked just as well to fix the problem. I think they just don't know how to fix the problem. They jsut read from a script.ReplyDelete
Everyday! Here in Madagascar, even vendors hesitate to sell me hardwares when I (deliberately) tell that I use Linux ;)ReplyDelete
But it's not a problem: it proves that I'll have some jobs for years ;)
An Internet Provider told me that their hardware (USB) and services won't work with Linux. I proved them that it work great.
No-problem: I could convince the whole world that everything work great with Linux, and I like that ;-)
No offense, but it sounds like your problem is that your landlord uses AT&T for a DSL provider. Anything more than the bare minimum they must provide (namely the dry loop) and you're bringing it on yourself.ReplyDelete
Move? :)
- AnonymousFebruary 10, 2010 at 5:19 AM
I used to work for desktop support for HP computers.ReplyDelete
Half of the calls, were internet issues, and we had to do a three way call with the customer ISPs because otherwise, the ISPs will always say: "It's your computer's fault, call HP!"
- AnonymousFebruary 10, 2010 at 6:32 AM
Belkin had the same approach when I couldn't get one of their routers to work correctly. The "fix" was to download a (non-Belkin) tool from a freeware site to make some changes to the router. When I told them that I was not running Windows, they told me to return the router to where I bought it because there was no way it could be fixed outside of a Windows environment.ReplyDelete
- AnonymousFebruary 10, 2010 at 7:39 AM
Telling someone on the front line that you are going to send letters to the CEO and VP in charge of marketing explaining why their behavior is outrageous, is often a great motivator. They may not like having to bump you up to their second or third tier of support, but they will to get you off their line.ReplyDelete
I had a similar problem with CenturyLink(Embarq). It is for these occasions that I reluctantly maintain a small Windows partition on my machine that I can boot into when necessary.ReplyDelete
That happened to me a lot when I was using Wild Blue satellite internet. I had a home grown linux router connected to the satellite modem. The service went down *often*, and evertime, I had to tell the tech that my router didn't have a brand and that my computer didn't have internet explorer, but yes, I know it's all working properly.ReplyDelete
Eventually, I stopped answering truthfully. My router became a linksys, my operating system became windows XP, and it took 1/3 as long for them to realize the problem was on their end.
1)I have face exact problem which you faced. In India I have BSNL as me Internet provider. When I called them they asked me to work on Windows XP rather than Linux even if I had checked and my IP settings and modem ON. They were not even ready to send their engineer to my home.ReplyDelete
2)I PC was having some problem in SMPS and I took it to a shop to get it replaced. When the guy saw a Ubuntu Linux sticker on my PC, he just refused to me without even looking at the problem. Guy says: "Sir, Linux always dose that. You need to install Windows."
Lots of people have lots of wrong idea about Linux and Unix and specially in India people think it in totally different way. Since Linux is free, it is not so good enough. Which is not True.
- AnonymousFebruary 10, 2010 at 9:44 AM
Unfortunately Comcast takes the same stance. I was told by a supervisor that he could not get internet working on my box because I wasn't running windows.ReplyDelete
He told me this because he couldn't install the standard Comcast setup.exe file on the machine.
Had this problem with an ADSL provider here in the Netherlands a few years back.. I noticed my internet had stopped working, and checked my router settings. Nothing had changed.ReplyDelete
I couldn't ping or even tracepath out of the house, so I decided to call the customer support. The first thing the guy wasked was: Have you been messing with your router settings? I answered I had but I knew what I was doing because I'm a sysadmin. He went on about how it was probably something I screwed up in my router, but I kept on insisting it was their problem and he would then blame me again. About 2 minutes of pointing fingers at each other and he all of a sudden said, "Oh, about 3000 people just joined the phone queue. Maybe you are right, let me check something.". About 10 seconds later he comes back and apologizes that it was indeed their fault and that I had to hang up quickly because they had to go fix it.
I can't get enough of telling that story, the guy really sounded ashamed when he had to tell me I was right :)
Unfortunately my two options are AT&T DSL or Cox Cable. I went with Cox, and faced this same issue many times.ReplyDelete
"Hmmm that's odd. What operating system are you using, sir?"
"I have a company macbook, and several Linux machines."
"I'm afraid we don't support those."
"My router isn't working either."
"We don't support routers either, perhaps you should call your router's manufacturer."
And the game continues until I somehow manage to make them realize that I'm pulling a bad IP, and that has nothing to do with my OS or router, since it worked ~5 minutes before.
I find it especially funny since Windows was originally built to be a single-user, non-networked OS, and the same certainly can't be said about *nix.
There will be the day, and it's coming faster in the EU than it is in the states that these ISPs are going to be forced to start finding out what Linux is all about. Because they won't have a choice.ReplyDelete
- AnonymousFebruary 10, 2010 at 10:08 AM
Have had the same issue with Charter. Of course, if you get a tech on site, many of them run Linux or BSD and it ceases to be an issue.ReplyDelete
AT&T, though, takes the cake. It took them almost three weeks to figure out that San Carlos, CA was a long distance call from TX and that their redirection coding required a "1" in front of the area code. But the tech who finally figured it out couldn't fix it; had to wait a few more days for a "software engineer". Go figure ...
- AnonymousFebruary 10, 2010 at 10:09 AM
To fix the getdeb issue on Mint Linux, look at your repos in the package manager and you will notice that they say mint linx or something like that. Just change that to karmic and you will be able to download the getdeb updates as Mint Linux is Ubuntu.ReplyDelete
I wrote some DHTML that works on every browser except MS IE (all versions). IE gives me the error message: "unknown runtime error". Everyone I asked to test it is seeing it too. I reported this to MS. They replied with essentially the same kind of basic idiot checks. (try updating, rebooting, etc.) Did I do this? No - it's just easier to have my client switch to an open source product that works - Firefox. Now if I can only get him on Linux. ;)ReplyDelete
- AnonymousFebruary 10, 2010 at 10:15 AM
The service is not at fault. Management generally fears Linux users and does not want customer service dealing with them.ReplyDelete
When I explain that I can ping my gateway and trace the path to an IP on their network (or whatever was required to place the fault squarely on their shoulders), they bump me up to tier 2 (American) support. When I explain to tier 2 that I train CCNA level techs including their colleagues, they are much more cooperative.
I had no problems so far with customer support. When I was still using Versatel (major German ISP), the problem occured that I could log into the router but had constant problems accessing the internet (sites would only load after many tries.)ReplyDelete
Thus I called support and described the symptoms. The support person asked me whether I used their software; I denied and stated that I had configured the router manually once and had not changed any settings since then. Then it went on like this:
"Which Windows do you use?"
"No Windows at all, I have Linux running here."
"Uuuhm... well..."
At that moment I felt the instant urge to turn the tables and support customer support. "The version of Linux I use has a Windows-like control center, I can just give you my network settings." (I used Mandriva at the time, which has extensive GUI configuration.)
So I walked him through my IP and DNS settings and also added that I had not changed them for quite some time, either.
It ended up with him doing some remote measurements and he told me that the router dropped the connection and reconnected all the time, probably a hardware failure (it turned out to be true). He even asked me with a respectful voice which distro I use :-D
- AnonymousFebruary 10, 2010 at 10:45 AM
I've also experienced this farce.ReplyDelete
When forced to use a Windows box to diagnose the problem try the following if you want to wreck the operators day.
OK I'm booting my Windows machine.
Wait, it says I need to restart due to updates.
OK, it is restarting, wait now there is a blue screen with white writing! What did you do??? Where is my mouse arrow??? You broke my computer! It was working fine until you made me do this update stuff!!! I need it fixed!!! Get me your superior, I need my computer working now!
You can substitute a virus problem, noting that wasn't there on your Linux box, now all the computers are infected because they made you use Windows...
Immature Evil Geek >: )
- AnonymousFebruary 10, 2010 at 10:50 AM
I had a similar experience. I was forced to use windows to go through a web based form. The only thing it did was set up the dsl modem. They refused to help me if I used linux. I would never recommend anyone to AT&T DSL.ReplyDelete
- AnonymousFebruary 10, 2010 at 10:50 AM
In the UK I used to use British Telecom (BT) as my ISP. Their support was not good. I had a dual-boot Windows/Linux PC. When I lost internet access one day they told me to reinstall some Windows software. When I said that I wasn't getting internet access from Linux as well, they said that Linux would still be loading the Windows drivers. I explained (without being condescending or rude) that it wasn't, but they refused to accept it.ReplyDelete
I had to go along with it - cursing my own lack of persuasiveness - and waste time on pointless Windows configuration changes before they would move to the next step.
A number of things regarding AT&T Tech Support that I have personally found when contacting them:ReplyDelete
1. The AT&T DSL Level I Support/Helpdesk Tech is probably located in India.
2. A higher-level AT&T Manager probably WROTE that Level I Tech's troubleshooting and problem-isolation guides many years ago. It's entirely possible that the Manager writing these is no longer even WITH AT&T any more.
3. Standard operating procedures in these guides are to AT LEAST request from the end-user reporting a DSL problem a) their name and/or AT&T account, b) their AT&T e-mail address, c) the operating system on the computer used to setup the DSL modem/router (this setup computer can be called the "remote" computer), and d) info on the actual DSL modem/router, e.g., its model number, the device's operational status-check, and the password used to remotely setup/administer the DSL device.
4. Once this Level 1 Tech has this info from step 3, the Tech then MUST run the ordained AT&T troubleshooting-guide procedures one-by-one until the DSL issue is resolved. If there are any customer-initiated "changes" in steps 3c or 3d, e.g., using Linux on the "remote" setup computer or replacing the original DSL modem/router model with another, then the Level I Tech MUST either encourage the customer to get AT&T-approved OS's and/or devices -or else- basically just STOP supporting the customer with the DSL problem. Some attempts to escalate such AT&T Customer's DSL problems to Level II / Supervisory Support (i.e.,"passing the buck") are little more than AT&T-approved attempts by the Level 1 Tech to isolate the Customer and STOP supporting them.
5. Some KEY hints when using Linux and HAVING to use AT&T's DSL Technical Support:
a) You must never tell the English-speaking Help Desk Level I Tech that you are using Linux OS on your "remote" setup computer. As others have already suggested above, tell the Level I Tech that you are using Windows XP instead (even if YOU know that this is untrue). If you mistakenly blurt out that you are using Linux, then fix this mistake by then telling the Level 1 Tech ASAP that you have JUST switched to using a networked computer with WinXP on it.
b) Ensure that the physical networking connections of your Linux remote computer and the DSL modem/router are all functional. Power on the DSL modem/router, then power on and boot up the remote computer into Linux (if you have not done so already).
c) Log into your Linux box as a normal non-root user, start X-windows (if not automatically started), open your Linux browser (I use Firefox) and then open at least one terminal window, e.g., gnome-console. konsole, xterm, rconsole,...etc. Change to the superuser/root-user by using the 'sudo su -' command at the terminal prompt, followed by the superuser's /root-user's password if needed.
d) Tell the Level I Tech that you will be setting up the DSL modem/router MANUALLY from your browser. Enter into your browser address-bar, the IP address the Level I Tech gives you; this is likely to be something like '192.168.1.254'. You then follow along the Level I Tech's setup and troubleshoting procedural steps just as if you were REALLY using Windows instead of Linux -- again, never TELL them you are using Linux!
e) When the Level I Tech asks you to check network connectivity by the WINDOWS commandline command 'ipconfig /', use the LINUX terminal 'ifconfig' commands instead, these from within your su/root terminal window --- a good idea is to briefly scan the 'ifconfig' man page for its own switches; enter 'man ifconfig' for this.
Hopefully, higher-level AT&T management will get the hint and maybe they'll better support us Linux users.
Wishful thinking for sure!
- AnonymousFebruary 10, 2010 at 11:17 AM
I think the question, "what OS are you using?" is pretty funny. I don't remember ever installing anything locally on the pc to get a modem or router to work, and you can get into a router with any browser with the IP address.ReplyDelete
I'd say the best thing to do is right off the bat, tell them you can ping the router so it is not a PC issue.
Hey, I'm with BrightHouse-Orlando.ReplyDelete
I've had both the good and bad experiences with them and others. I get the same tier 1 script reading kids with "we don't support Linux" (after is the computer on? and rebooted both modem and router?). Connectivity problems have always been on their end. But to their defense, I schooled in Linux admin/certification classes with two of their sys-admins.
Another time some guy attempted to set up a phishing site on my development box. BrightHouse security shut down my account. When I finally was routed to the network security dept. (after going through 3 tier levels and RoadRunner inet provider) he said to do a fresh re-install of Windows. I explained that I was on Linux, then he said, "we have found that Linux users understand their systems much better than Windows users. Just fix the problem and call us back." Then he gave me the direct number of the dept. I fixed it in a few minutes and called, bingo back on the Internet!
Years ago I was with Earthlink and they gave me a compliment for using Linux (even though they didn't support it). The tier 1 tech then proceeded to ask me questions about administering a Linux box. It seems several techs in the support dept. were installing it at home! They quizzed me for their tech support!
I have to say, when I set up my comcast cable internet, I had initially had trouble and couldn't get a connection. When I called Comcast, I was prepped and ready for a big battle, since I have only linux machines at home. I went right out and told them I use linux, but they was decidedly uninterested in my operating system, fiddled with something on their end, and in a few minutes I was up and running.ReplyDelete
- AnonymousFebruary 10, 2010 at 12:55 PM
When I got ATT/DSL I, too, was ready for trouble. Instead the techs that I ended up dealing with were wonderfully supportive. They said up front that they had to tell me they don't support Linux, but after that everything was cool. They were very interested in what I was doing at my end and in what browser I was using (weirdly, the setup page didn't display properly in Firefox and I ended up installing and using Konqueror--they were interested in the whole install process, too.) They even took notes for future reference. So I guess it depends on who you get.ReplyDelete
I suspect it is as much incompetent techs as corporate policies that lead to this kind of problem. With my provider, Qwest, I've encountered this sort of issue with some techs, but not with others.ReplyDelete
Of course, the responsibility for the education of their techs can be laid at the corporation's feet.
- AnonymousFebruary 10, 2010 at 1:09 PM
Here's how you can do it without lying. I *always* say I don't have "Internet Explorer" because it doesn't exist for my platform. Then they just assume I'm running a Mac and they work with me. Once the problem gets fixed, *then and only then* I tell them I'm actually running Red Hat or Ubuntu GNU/Linux. They go, "really, it works with Linux?" I say yep, it does. Dumbfounded, they go "oh...wow...umm, ok."ReplyDelete
Stupid script followers....
- AnonymousFebruary 10, 2010 at 1:12 PM
When you outsource customer care to companies that just use scripted care workers to keep costs down, you get what you pay for.ReplyDelete
When I have issues out of my ISP (Comcast) and they go down the scripted answer path, I ask to speak to a technician who can help me troubleshoot the issue.
As one poster mentioned, it is usually not anything to do with the in-house router but some misconfiguration upstream. The only way to get these things resolved is to know enough about network troubleshooting to get by the minimum wage tier and to a real technician.
Learn how to use ping, traceroute, and ifconfig from the command line. You'll be shocked at how quickly you can identify the issues yourself and avoid the timewasting calls to scripted responses that were created for Windows.
My university does the same thing. They will not support Linux issues at all. In fact I wonder if the wireless network deliberately causes issues with Linux. My Ubuntu system inevitably gets kicked off the wireless after 10-20 minutes and cannot connect again until it reboots. This happens on no other wireless network ever, so its not a driver problem. Windows XP does the same thing, ironically, but Windows 7 does not. I wonder what's different.ReplyDelete
- AnonymousFebruary 10, 2010 at 1:48 PM
When I first got Brighthouse for cable modem I had not only a Mac, but a home network with Windows, Mac and Linux. The guy installing the cable modem looks at my setup and says "I don't know anything about Macs." I told him that was fine I had other machines as well but if he could assure me the cable modem was working that I would finish the setup himself, which I did, leaving him scratching his head.ReplyDelete
I NEVER tell the people on the other end of the line what OS I run and have even had to ask for a supervisor when I traced a DNS issue on the ISPs end from another provider. The people you get on the first call read out of a book and have no concept of what any of it means.
where are they supposed to draw the line? the bigger the ISP, the more commodity support personnel become and to what level are they supposed to train these guys? they're cheap for a reason, 80% of the calls are easily scripted fixes, 20% arent and they can't train these guys to deal with everything.. should they be equally versed in openBSD? how far do you want these guys to go when its easier to say hey we support one platform... if you don't like that response you should escalate. thats what i do to get someone with a brain.ReplyDelete
now, that being said.. companies need to at least acknowledge we're not all carbon copies of eachother.. the the COOLEST call i've ever had was 2mo ago when my lenovo battery died.. everything in lenovo documentation showed my battery was on the recall list. but the *ONLY* way to get it recalled was to run this windows utility that would collect and ship the info to lenovo.. it wouldnt run in wine, it wouldnt run in a vm. i wasnt going to reinstall windows so i called support and asked if there was an alternate method. haha, lenovo support actually told me flat out that they do not support linux and since the laptop is NOT supported it is NOT covered under the recall. i was absolutely taken aback and after counting to 10 to avoid a tidal wave of profanity i kindly asked her how lenovo could refuse a defective battery RECALL(not warranty claim!) based on the software i was running.. furthermore, LENOVO SHIPPED THIS MODEL WITH LINUX INSTALLED(i didnt mention mine had actually come with windows at the time) and she, much to my surprise didn't even budge.. she stumbled around for a minute on the whole linux being shipped with it but told me sorry thats their policy, you can go purchase windows and run the diagnostic utility.. there is no other method. i told her i wanted a supervisor who was smarter than her.. he quickly got me off to a level 2 guy who was able to put me through a manual process.
for that reason alone, i'll never ever EVER buy lenovo again.. but just because a first line support guy says "gee whiz sir linux is a mystery to me can you please run windows.." i'm not going to rule the company out..
- AnonymousFebruary 10, 2010 at 2:42 PM
Nathan, I think Linux users need to get serious about filing antitrust complaints against Microsoft whenever possible. The more complaints, the more likely someone with power and resources will investigate.ReplyDelete
I would love to see distros be made with a simple form that pops up (when??) that allows the user to quickly file a complaint of this and similar nature to the relevant officials.
Microsoft should have loaded each new OS they ship with anti-Linux measures, eg, gratuitous changes that they have researched will cause Linux to "break" and which they then know how to overcome (possibly by breaking standard protocols or going around them).
- AnonymousFebruary 10, 2010 at 2:45 PM
Yes here. Former Earthlink client. After a major Ohio storm, where power to lots of people and business was down for days, I was able to connect to every internet site except my employer. I managed to finally convince levels 1 and 2 that neither my non-windows computer nor my router (nor even the cable modem) was to blame, by sending tcp traces, but at Level 3 there was gridlock. Earthlink is affiliated with Time-Warner in my area, and each Level 3 was blaming the other company. I had to drop them and re-up with someone else. Wide-open west is serving me well, thanks.ReplyDelete
- AnonymousFebruary 10, 2010 at 2:59 PM
So You think AT & T is the only telco that allways blames others? Obviously none of you have ever had to wait 45 minutes in a Telstra queue only to find out the problem is on your pc or router, nevermind that all of a sudden the given password just doesn't work or some other issue on their end. I'm a technichian, and can tell you I run into these things almost daily. Oh, I've learned to remove all antivirus/firewall software before placing that support call....it's their favorite item to fault THEIR problems on. When asked what OS I'm dealing with, of course it's allways windows, why tell them anything else, because you already know the answer to that. My conversion rate of switching my clientelle away from the TELCOS is roughly 99% once the end-users contract with the Telcos expire, and I do that free of charge, leaving me with happy repeat for pay customers. The odd thing is, once the Telcos are out of the picture as the actual ISP all associated problems see to just go away.ReplyDelete
- AnonymousFebruary 10, 2010 at 3:05 PM
I always had the same problem with Charter, they wouldn't help me unless I had a windows computer directly connected to the modem. The worst part was that my connection to Charter went down everyday and wouldn't go back up until I called them. Everytime they tried to blame my router since by the time we disconnected the router(or I told them I did) and connected a win laptop directly to the modem and restarted the modem they would have it up and running so of course it was my router. The time it finally broke the camels back is when it took 2 or 3 phone calls and several hours to get it working and all I wanted to do was play a 360 game with my friends on-line. Since they always blamed my router I directly connected the 360 to the modem and then called them and they said they could not help me with the 360 directly connected and I told them I was trying to avoid my router since they always blamed my router. They eventually blamed it on the fact that I had the 360 directly connected to the modem. If their crappy service only works with the modem directly connected to a windows pc and thats acceptable I said I don't want your service and I cancelled. I never had a problem with my router with the provider at my prevouis house and I have never had a problem since with my new provider. If you can't have decent service then you need decent customer service.ReplyDelete
- AnonymousFebruary 10, 2010 at 3:05 PM
Here in Canada too. Sympatico and their support team who actually Eastern Indian, not even Canadian, blame anything that isn't on their script. The OS, the client ("we don't support Thunderbird, go to the manufacturer's site"). Up here I've been told TekSavvy Solutions Inc. WILL support geberak e-mail clients (As opposed to Outlook and Outlook ("hack me, I'm yours") Express. I'm telling people to use ISP's with real techs that know what they are doing. 8-8 support with real techs is better than 24/7 with know-nothing script readers.ReplyDelete
The sad thing is that just about every home office router runs Linux. But nooooo your ISP doesn't support Linux. Its just the only reason anyone can connect to the Internet in their own home.ReplyDelete
Dumb AT&T. I shouldn't be surprised. They are just like every other huge corporation. Staffed by a bunch of people that can barely fog a mirror and attempt to mind numbingly read a screen of non-sensical text back to you when you have a problem.
There are like 10 people that know what they are doing. Good luck calling and getting one of them :)
- AnonymousFebruary 10, 2010 at 3:13 PM
Had a similar problem with Comcast years back. I had a Linux box that had been running for months with no problem. Then one morning, I wake up and DNS queries took forever. Yet none of my other machines (Windows) had problems. Even more curious, my laptop which dual booted saw the problem only when I was using Linux, not XP.ReplyDelete
The tech argued with me that it had to be my Linux configuration, even though nothing had changed from when it worked before. Long story short, I changed my router to use DNS servers other than the Comcast servers, and the problem disappeared.
Extremely frustrating that they can't get something that's so universal as DNS lookups to work properly with all platforms.
- AnonymousFebruary 10, 2010 at 3:14 PM
I had a problem with my cell phone (HTC Dream G1 android t-mobile phone) with AT&T. The problem was that my wife would try to call and it would quickly be disconnecting. I was sick of the nagging, so I called AT&T and explained the problem. (AT&T has me on their network with a Samsung BlackJack II) After cheching the account and both phones, she transfered me to a technician. After a little delay, I asked if I need to do something. He said that he was looking in the manual for "Blacklist" for my BlackJack II. Laughing to myself, I went through the Android menus and found the black list, and removed the numbers there. Told the tech, that I found it and we were good to go...ReplyDelete
Sometimes it does help to call tech support.
- AnonymousFebruary 10, 2010 at 3:17 PM
It's not "pass the buck", it's poor tech support. As a tech support guy myself, I can vouch that that kind of service just wouldn't be acceptable...if one of our users has a problem, it doesn't matter if it's on our end, their end, whether it's our configuration that's causing the problem or their code that's buggy, we fix it.ReplyDelete
Admittedly, I work at a supercomputing facility that has a great many fewer users than AT&T, but I routinely fix things that are very much not our fault, and if I don't understand something, it's my responsibility to learn enough about it to help the user. That level of service is simply inexcusable.
We have a similar situation at my Job. Not exactly about customer OS (we're in an other market), but about customer-controlled equipment in general.ReplyDelete
Our simple strategy is that we have a few proven, supported setups, where we offer phone-aid for troubleshooting etc. If the customer chooses to run something else (completely home-brewn or whatever), or do not wish to troubleshoot his/her own stuff, we simply warn them that we will assign a technician, but if that technician discovers that the problem was at the customers end, the customer will be charged a standard-fee corresponding to a one hour-payment of the technicians time. (around 70$)
Most customers then decide to go through their own setup once more. Sometimes they come back and actually asks for a technician to have a look, but usually our logs show them "magically" coming online again just after the call.
It's a good system, we can allow just about any configuration without really supporting more than we can handle, and the best part is that we're reducing so much customer visits for our service partners that we rarely need to actually charge the fee. When given an incentive, most customers helps their own problem.
And yes, as some others have hinted, ~90% of our incoming technical calls actually seems to be due to problems at the customer end.
- AnonymousFebruary 10, 2010 at 3:32 PM
All this AT&T bashing. I have had problems with every service provider I've ever dealt with, AT&T, Verizon, Cox, Charter, etc...ReplyDelete
Don't forget AT&T invented UNIX in 1969 so they can't be all bad.
- AnonymousFebruary 10, 2010 at 3:54 PM
I had a similar issue with AT&T (back when they were still SBC). Although there is some light at the end of the tunnel. More recently I moved into an area that had a cable provider. I had some issues with my internet connection. The support person said "Are you using Windows?" In most cases I simply lie and tell them I am, but occasionally I do tell the truth. This was one of those cases, but almost reluctantly. I took a deep breath almost sighing "No." The support person said, "Oh, you're using Linux, so you already know what you're doing, let me check something." A few moments later the connection was restored and it was all working. I didn't even mention Linux myself. I figured she'd think it was Mac, but no... she assumed Linux. I was in total shock.ReplyDelete
I have had a totally different experience with AT&T in regards to Linux. I purchased their U-Verse service last year, and when the techs came out, they left me Ubuntu, Fedora, and openSUSE Live CDs. I played dumb and let them explain, and they did a really good job in doing so. I then let the cat out of the hat letting them know I am a core Ubuntu developer and KDE developer. They hung out for a bit and geeked out. Since then they both are friends now. I had to recently call AT&T for a problem and when asked which operating system I used, I said Linux, they then asked which Distro. I told them Kubuntu, and the response back was "That is one of the Ubuntu based distros correct?" I was impressed, and they even slung some Linux commands at me. Come to find out in the end, it was a problem with the fiber system coming into the house.ReplyDelete
- AnonymousFebruary 10, 2010 at 5:42 PM
While your Internet is still operational, write down your network settings. Then, when it does go down, you will be ready.ReplyDelete
I have had this issue so many times in the last 14 years I have run Linux I don't even tell them I run it anymore. Right away I know they will blame Linux for everything and say its not supported.ReplyDelete
- AnonymousFebruary 10, 2010 at 7:08 PM
"Don't forget AT&T invented UNIX in 1969 so they can't be all bad."ReplyDelete
Just for the record, the company that "invented" Unix was Bell Labs which is now part of Alcatel Lucent, not what is now known as AT&T. So please feel free to continue the AT&T bashing.
- AnonymousFebruary 10, 2010 at 7:26 PM
In South Florida it seems you must have XP SP2 or later and IE in order to setup a new ATT dsl account activeX controls are needed.ReplyDelete
Someone commented that Linux is difficult to support. Someone else pointed out that the support doesn't have a script to read from for Linux. Our experience is that Linux is actually easier for us to support than Windows, here's why:ReplyDelete
a) We see a tremendous amount of Windows machines infested with spyware and viruses.
b) We see a lot of people who come in with machines that don't have genuine Windows licenses.
c) Linux actually tends to have more drivers than Windows XP working right out of the box.
Supporting Linux isn't that difficult. But as others have pointed out, it helps to have a database to refer to for tricky problems. Google is a friend here, but we maintain our own database based on an internal Drupal site with a bunch of CCK fields customized to support our technicians.
The same thing can be done for Linux rather than saying "we don't support it."
I can't say I've had this specific experience, but I have had my fair share of experience with AT&t Tech "Support" (if they can call it support).ReplyDelete
Right before I switched to Roadrunner, my AT&t service was out 95% of the time, obviously an issue on their side, so I called to try and fix it. The guy said that, because I used a third party modem (after theirs BROKE), they couldn't help me. Such bullshit... one of many reasons I'm happy to be done with them.
Plus, if you're not already familiar with it: http://www.eff.org/cases/hepting
- AnonymousFebruary 10, 2010 at 9:57 PM
I've run into the same thing with a home NAS I bought. The printed instructions with it admonish the user that they must run a windows setup utility and open a port through their firewall/router so that when you connect to the NAS to admin it via the web interface, you actually bounce out to the company's server then back to your NAS.ReplyDelete
I figured that was BS. I connected to it via Ubuntu and Firefox just fine, kept my whole system secure, etc. All by simply knowing the IP address my DHCP server had assigned to it. When I called tech support on a different issue (the HD in the NAS died) the guy I talked to was astounded it could work without following their directions to the letter.
The irony here? Internally the NAS is running a variant of Linux...
- AnonymousFebruary 11, 2010 at 12:13 AM
Do not feel like the lone ranger..ReplyDelete
I too had a similar problem with AT&T. They informed me that I needed to load Windows. The lowly AT&T outsourced support was really surprised at my response.
"No, I do not run Windows. I run Linux and it is not the fault of Linux." "We do not support Linux, he replied. "Yes you do," I responded. "No, we don't. It is not on our list." "Yes, you do. Would you like to take a guess at where I work and what I do?" I inquired.
"I am sorry sir, that does not have anything to do with the problem," he responded.
"Well, yes it does. You see I am a senior level architect at AT&T, and our systems run on OS390, Solaris, and Linux."
After a brief conversation, needless to say, I was not the one apologizing, nor did I boot Windows. :)
- AnonymousFebruary 11, 2010 at 12:55 AM
Wow!!! and I thought this problem was only with my local ISP and only in Bangalore. Every Dam ISP in India runs on Linux and every tech support guy I have spoken to in the last 5 years has flatly refused to help unless I used a Win machine... and just because of this I have been maintaining one XP machine in my office.ReplyDelete
Netherlands: Former Wanadoo, now Ziggo. Internet is gone..ReplyDelete
Checked my settings, all good. Checked the modem, no connection.
I call the supportdesk, and told them: no internet.
Yes, my pc is on, yes my modem is on, yes my router is on and i have local networkconnection. What kind of router do you have? A Belkin. Aha, thatś the problem, not compatible with our modem. But it worked very good untill today. Yes, but we updated your modem, so you have a better and faster internet. Well, not now. Ah, i see in our database that we have a new firmware for your router, iĺl email that to you. I DON'T HAVE INTERNET!!! I'll just emailed it, goodbye sir..
I installed my very old router, received the email with attachment, installed to Belkin router, uopdated the firmware, and, No internet. Call the support, sorry wrong version, i email a new , i installed the old router etc etc, still no internet.
Borrowed a Linksys router, and yes internet......
Send then a email, and the answer: Our modem only works with Windows XP sir. And what about the fact that i emailed this with Thunderbirs under Linux Mint???/
No answer....
- AnonymousFebruary 11, 2010 at 2:20 AM
That's odd, I always thought Ziggo only supported Netgear and Sitecom and even then told you to go to the manufacturers website ;-).ReplyDelete
I work as one of the script monkeys and an additional problem for us in first line support is that we get about a call a month from a linux user... It is a fact that linux users generally have a better understanding of their systems and networks. This also means it isn't cost effective to train us. Nor is it easy for us to support linux because you do not get the familiarity with the problems and the procedures.
I know, lame excuses, but unfortunatly true none the less.
Posted from Iceweasel on Sidux.
QUOTE - NathanReplyDelete
My university does the same thing. They will not support Linux issues at all. In fact I wonder if the wireless network deliberately causes issues with Linux. My Ubuntu system inevitably gets kicked off the wireless after 10-20 minutes and cannot connect again until it reboots. This happens on no other wireless network ever, so its not a driver problem. Windows XP does the same thing, ironically, but Windows 7 does not. I wonder what's different.
try restarting smb nmb winbind and network, or use network manager and disconnect from the network then reconnect...saves a couple minutes
- AnonymousFebruary 12, 2010 at 1:10 PM
AT&T's Bell labs invented UNIX in 1969. Bell Labs was created by the merge of Western Electric Research Labs & part of the AT&T engineering division in 1925. Bell Labs was part of AT&T until 1996 when it was spun off into what became the corrupt Lucent Technologies. So saying that AT&T had nothing to do with the invention of UNIX is absurd.ReplyDelete
- AnonymousFebruary 16, 2010 at 1:10 AM
The current AT&T is SBC in diguise. These are the same clowns that tried to force all computer bulletin board operators in Texas in the 1970's to have business phone lines (every minute of connection in-bound or out-bound is metered and charged to your account). Why? Sheer greed. The current management has not changed their attitude in 40 years.ReplyDelete
When they bought out Ameritech (central USA, including Illinois, where I live) in the 1990's, SBC found that it was cheaper to pay the public utility commission fines for poor service than to actually meet their service commitments. Their attitude is: Customer service be-damned, we just want your money.
So, yes, blame the cheap slime that run AT&T and hope that something comes along an ruins their business model. They deserve it.
Admitting that you use Linux can sometimes be useful. The live in manager in my building uses XP and he hasn't got a clue when it comes to his PC. He's somehow got himself onto a telemarketing list and so he gets lots of calls from people selling Windows related stuff.ReplyDelete
On top of this his English is pretty bad, it takes him 10 minutes before he knows what they're calling about.
One time I happened to be there when his phone rang, they were trying to sell him some Windows product or other. All I had to do was tell them that we used Linux (I use Ubuntu) and he hasn't had any more phone calls from telemarketers. Worked like a charm.
Each company should have good call center representatives who can attend to customers' needs for assistance. Most often, the success of companies relies on the people who represent them. The ability of call center agents to answer customers' inquiry the best way possible can make a big difference to an organization's image and the kind of service they're providing.ReplyDelete
- AnonymousDecember 23, 2010 at 3:13 PM
say what U will..but the *NIX boxes are holding UP the internet.ReplyDelete
itsw the windows ones that are breaking it, especally after more and more are brought up. They are FAR FAR less secure, less self-aware, and less prone to attack. PROVIDING the ADMINS KNOW WHAT THE HELL they are doing.
If they don't they shouldnt be using *NIX. They should go back to thier day jobs as programmers.
--This coming from both a programmer and IT Professional of 10 years.CERTIFIED in the FIELD.
I'm all for starting new divisions within both ATT and Comcast just for Linux support. Most flavors all connect via the same settings anyway.ReplyDelete


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Export 2 results:Author Title [ Type] Year
Filters: Author is Recatala, G. [Clear All Filters]
Book Chapter
"Filter-based control of a gripper-to-object positioning movement", in 2004 Ieee International Conference on Systems, Man & Cybernetics, Vols 1-7, 2004, pp. 5423-5428.,
"Homography-based grasp tracking for planar objects", in 2004 Ieee International Conference on Robotics and Automation, Vols 1- 5, Proceedings, 2004, pp. 795-800.,


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Monday, February 14, 2011
Writing a Book Is Hard
I spent a weekend traveling with my editor recently and we laughed about what a huge project this book has become. When I met with some other publishers early on, they seemed overwhelmed by the scope of the book and suggested that I cut it down considerably. But Melanie was the exact opposite—she suggested that I make the scope bigger! I think I knew I'd found a kindred spirit then.
Anyway, this is all kind of a roundabout way of saying that I'm going to take this week off blogging to focus on my book. I know how much we all struggle with fitting, so I feel a huge responsibility to get this chapter right!
Have a fab week, and keep your eye out for good cat videos to share. Better yet, record one of your own! Pip is weirdly photogenic, so I figure it's only a matter of time before we have a viral hit on our hands. (She's still working on her people skills, though.)
40 comments:
Good luck!ReplyDelete
Best of luck with the writing. If your book is anything like your blog, it can only be amazing!ReplyDelete
Have a great week writing! And maybe relax with some beading or embroidery once in while? =)ReplyDelete
Fun to hear the book is coming along. I'm so looking forward to having it in my hands!
Good luck with the fitting chapter and with that youtube hit;-) As a future reader of your book, it's nice hearing how much thought you put into it. I know you'll do great!ReplyDelete
I had been wondering how the book writing was coming along; I can only imaging how much hard work you're putting into this (plus juggling a job, blogging, sew-along, etc.!). My hat goes off to you for the commitment to getting this just right; I dare say the final result will be a must-have sewing tome! :)ReplyDelete
Enjoy your time off, and I hope you are able to get some serious writing time in. ;)
♥ Casey
Best of luck with the writing--it's hard work. I can't wait to read your book.ReplyDelete
That first picture of you in front of the computer should TOTALLY be your author photo.ReplyDelete
Looking forward to seeing your book!ReplyDelete
In honor of Valentine's Day, I made a cat video of my own.You can learn a lot about love from a cat:)
I am so excited for your book! Good luck this weekReplyDelete
Good luck! I am beyond excited for your book!!ReplyDelete
Good luck with your book.ReplyDelete
Good luck with the book writing! I bet it will be fantastic and I'm looking forward to having my own copy! :)ReplyDelete
Good luck writing! I know it's challenging, but when you get it right isn't it just the best thing ever? That satisfaction is addictive. Also, check out this blog: http://sisinmaru.blog17.fc2.com/ReplyDelete
Something about the Japanese being translated into English makes me laugh so hard.
Hurry Up Gertie! I need to buy this book stat (just kidding!). . . I can't wait to see it and know you'll do a fantastic job! Have a great week!ReplyDelete
If your attention to detail when it comes to writing is anything like your attention to detail when sewing, I know your book is going to be amazing.ReplyDelete
I've only recently discovered your blog and I love it! After not sewing for a while I plan to make a few new items for spring/summer and I'm looking forward to putting your tutorials into practice.
I can't wait for the book!
Good luck with your writing, the book sounds like it's going to be amazing!ReplyDelete
Good luck with the book. Aww it is always great to see the kittehs!ReplyDelete
I was just trying to explain slopers and flat patterns to a non-sewing friend of mine. I'm hoping that might be featured in your book... seems like if you invest the time in one or the other, you'll have a much easier time altering patterns right from the start.ReplyDelete
Good luck with the book, and let me know if you're looking for any beta readers or technique testers. I think I'm your audience.
Woohoo! I need one of those (giant, all encompassing sewing books).ReplyDelete
I love Melanie's knitting books, and I can't wait for yours to come out! I'm sure it will be just as fabulous. :)ReplyDelete
- SuemarieFebruary 14, 2011 at 12:23 PM
I cannot wait! If I could pre-order it this minute, I would. That aside, take your time!!ReplyDelete
- AnonymousFebruary 14, 2011 at 2:51 PM
Good luck with the book! It's going to be awesome. I can't wait to read it.ReplyDelete
Good luck with the writing! I'm sure it's hard work but just remember that us loyal readers know that you can do it. I can't wait to read what I know will be a brilliant book.ReplyDelete
Yep - I spent last year writing a sewing book. It is VERY difficult to synthesize all the knowledge and experience that goes into what we think is intuitive and write it in plain language. The writing requires a whole new set of skills!!!ReplyDelete
All the very best with it, Gertie. It'll be a hit.
Good luck with your book! We'll be here when you're ready to blog again. :)ReplyDelete
- AnonymousFebruary 14, 2011 at 5:06 PM
I cannot wait for this book.ReplyDelete
Have a nice writing-week! It's great to get an update on the progress of the book, and I know that a lot of your faithful followers will really appreciate a good fitting section! Can't wait to the book is finished, and I totally agree with Melanie; the bigger the better. Good luck!ReplyDelete
Found your blog after you visited my Etsy shop. Thanks for stopping by as I'm rather enjoying your blog. Good luck with the book!ReplyDelete
Good luck with your writing. Just don't forget to give us some modeled pictures of Crepe when you come back.ReplyDelete
- thatgrrlFebruary 16, 2011 at 1:54 PM
Have you read Julia Child's My Life in France? Her recounting of the seemingly endless testing and retesting of recipes and the difficulty of explaining concepts to Americans that are givens in France and the struggle to find a publisher who would let her produce a mighty tome would, I expect, cound eerily familiar to you...ReplyDelete
- AnonymousFebruary 16, 2011 at 2:23 PM
Keep up the good work! We can't wait until your book comes out. :)ReplyDelete
This comment has been removed by the author.ReplyDelete
I've just happened upon your blog and thought you'd enjoy this video of my friend Dianne's little Sphynx Warren.ReplyDelete
Happy writing!
You are an amazing young woman with many talents. I am sure you will find just the right way to say what you know so we can all follow along with your explanations. Catch up with you later. Give the kitties a chin scratch from me.ReplyDelete
I'm off topic because I'm too busy to have sewed in several weeks so here is my cat video contribution:ReplyDelete
- AnonymousFebruary 21, 2011 at 7:45 AM
It's funny that you didn't know that because, as I recall, you work for a publishing company!ReplyDelete
Good luck on writing your book! If you find your "inner voice" and unleash her, everything will unfold naturally.ReplyDelete
I cant wait for your book!ReplyDelete
Since you mentioned cats again, I saw this really funny news clip about a clepto-catReplyDelete


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