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This content is strictly the opinion of Dr. Josh Axe and is for informational and educational purposes only. It is not intended to provide medical advice or to take the place of medical advice or treatment from a personal physician. All readers/viewers of this content are advised to consult their doctors or qualified health professionals regarding specific health questions. Neither Dr. Axe nor the publisher of this content takes responsibility for possible health consequences of any person or persons reading or following the information in this educational content. All viewers of this content, especially those taking prescription or over-the-counter medications, should consult their physicians before beginning any nutrition, supplement or lifestyle program.
The Mayo Clinic Diet provides practical and realistic ideas for including more physical activity and exercise throughout your day — as well as finding a plan that works for you. The diet recommends getting at least 30 minutes of exercise every day and even more exercise for further health benefits and weight loss. The diet also emphasizes moving more throughout the day, such as taking the stairs instead of an elevator.
Congrats on your transformation! You should feel very proud of yourself to have come so far and to have gotten to the point where you can listen to your stomach. Surprisingly, that simple communication with our body is something that so many of us have trained ourselves to not pay any attention to. After suffering with an eating disorder for about 15 years, I got to the point where I didn't even know what it felt like to be hungry anymore! I had to really work to "hear" that signal. And you're right, counting calories can be an obsession that can take over your life and your thoughts, so I think it's awesome that you have cut back from that and are just listening to your wants and needs and not freaking out over a piece of cake.
Setting the right goals is an important first step. Most people trying to lose weight focus on just that one goal: weight loss. However, the most productive areas to focus on are the dietary and physical activity changes that will lead to long-term weight change. Successful weight managers are those who select two or three goals at a time that are manageable.
Kendall also travels and speaks about blogging within the healthy living blogger world, as well. A regular at major conferences like BlogHer, Kendall will also be a part of the keynote panel at FitBloggin' 2014 in Savannah, and is slated to be at BlogHer as well as BlogHerFood this year. She does everything from food and recipe demos to discussing and debating healthy living matters affecting us all.
Don't get me wrong — exercising at any time is good for you. But evening activity may be particularly beneficial because many people's metabolism slows down toward the end of the day. Thirty minutes of aerobic activity before dinner increases your metabolic rate and may keep it elevated for another two or three hours, even after you've stopped moving. What that means for you: You're less likely to go back for seconds or thirds. Plus, it'll help you relax post meal so you won't be tempted by stress-induced grazing that can rack up calories, quickly.
If you watch TV often, you've probably seen a commercial pop up for Jenny Craig. When you do the diet, you receive a unique weight loss plan for your specific lifestyle and have a personal consultant to check in with at least once a week. And, the meals are delicious: There are more than 100 menu items to choose from for your meals, which are five a day plus one snack of your own.
Lifestyle fit: Figure out whether a plan is compatible with your lifestyle before committing. Some meal plans are very simple; others require more work. Think about how much time and planning goes into each weight loss program. Some people find that meal planning and preparation takes up too much time, while others enjoy planning meals and spending time in the kitchen.
If you follow food trends, you might think you have to fall in love with cauliflower and kale to reap all the rewards that veggies offer, but that isn't the case. Be it broccoli, sweet potatoes, carrots, red peppers, cabbage, spinach, or any other vegetable, the idea is to eat a variety of them and find plenty of ways to enjoy their goodness. So if you just can't stomach steamed Brussels sprouts, try them roasted, or give sautéed Brussels sprouts a try. If raw zucchini isn't your thing, see if you like it spiralized into noodles or grilled on a grill pan.
Similar to the CICO diet, the Body Reset has gained popularity via social media, and there isn't any definitive research that suggests the approach is safe and effective. Celebrity trainer Harley Pasternak created the plan, which is essentially a three-phase liquid diet comprised of smoothies and moderate exercise. While U.S. News notes you may lose weight on the diet, it may be tough to stick with, and isn't safe for people with diabetes and heart disease. (38)
The sad truth is that conventional ideas – eat less, run more – do not work long term. Counting calories, exercising for hours every day and trying to ignore your hunger? That's needless suffering and it wastes your time and precious willpower. It's weight loss for masochists. Eventually almost everyone gives up. That's why we have an obesity epidemic. Fortunately there's a better way.
Sable of Squat Like a Lady is a self-described full-time student and part-time powerlifter, but she hasn't always been buff and tough. After suffering from anorexia as a teen, Sable gained 80 pounds. On her journey back to a healthy weight, she fell in love with heavy weight lifting. Now, her focus is no longer about losing weight—check out her post Don't Call Me Skinny! —but on gaining strength.
The fad military diet consists of low-calorie, odd food pairings such as bun-less hot dogs with banana, carrots, and broccoli. "Any diet like the military diet that severely limits the amount of calories you consume or eliminates one or more entire food groups puts any individual at risk for nutrient deficiencies," says Kyle. "This can be more harmful than holding onto those 10 extra lb you're trying to lose." (32)
Eat regular meals or snacks every 2-4 hours. Skipping meals isn't the answer to losing weight, and it may even derail your efforts. Food gives you energy, so going too long without eating can leave you feeling tired, which decreases your activity level. Additionally, it triggers your body to crave high-calorie, high-sugar snacks for a quick energy boost. Instead of starving yourself, plan frequent, healthy meals.[3]
"When going out for fast food, I used to get the large-size value meal. Now, I satisfy a craving by ordering just one item: a small order of fries or a six-piece box of chicken nuggets. So far, I've shaved off 16 pounds in seven weeks, and I'm on track to being thinner than my high school self for my 10-year reunion later this year." —Miranda Jarrell, Birmingham, AL
Weight Watchers has been around for over five decades, and they have recently revamped their diet program to include a stronger emphasis on physical activity as well. The modern-day Weight Watchers is more of a lifestyle overhaul than a strict diet plan, and that's what makes it so successful. People looking to change their lifestyles permanently benefit from the extensive resources and the support of a large online community.
Refined white breads are simple carbohydrates that your body processes as sugar, and can really hinder your weight-loss efforts. Whole grain bread, on the other hand, is chock-full of slimming fiber and can help you feel fuller, longer. Just be sure to read your labels. "If the ingredients at the top of the ingredient list read sugar, sucrose, fructose, corn syrup, white or wheat flour, these foods contain mostly simple carbs and should be limited," Rebecca Lewis, RD, told us. "A food is only considered a whole grain if the first ingredient on the packaging says, 'whole grain' or 'whole wheat.'"
About Blog At Physicians Weight Loss, weight loss program includes a number of weight management resources, such as vitamin supplements, B-12 injections, HCG diet and shots, nutrition and exercise programs, nutrition counseling and meal planning, and long-term weight loss maintenance. On their blog, they share weight loss product reviews, success stories, diet plans and much more.
Rounding out the top three for best weight loss programs on the U.S. News and World Report 2016 rankings, the Biggest Loser meal plan uses a pyramid system with fruits and veggies setting the foundation. Simple tenets back the plan: for example, being mindful of portion control, keeping a food diary, and exercising regularly. So, yes, work will be involved, but the plan is sustainable in the long-term and a likely way to shed pounds.
The final possible culprit behind stubborn weight issues may be the stress hormone, cortisol. Too much cortisol will increase hunger levels, bringing along subsequent weight gain. The most common cause of elevated cortisol is chronic stress and lack of sleep (see tip #10), or cortisone medication (tip #9). It's a good idea to try your best to do something about this.
About: Lindsey's real. That's it. Her blog, her writing style, her topics...they're from a real person who shares her real experiences in a way that's anything but dull. Lindsey's posts are always chock full of photos to tell the story better, and range from fitness, to eating, to life lessons and more. Lindsey started her blog as a way to maintain a healthy, active lifestyle while remaining full and happy, but it has over the years morphed into a funny mashup of recipes, reviews, travel, pets and healthy living. (Be sure to check out her "best of" section — which includes titles of posts like "The Time I Almost Got Arrested." You can figure it out from there).
I have been on a low crab high protein diet for last six months or so and I lost up to 12 kilos, with that diet plane I was able to lose my body fat only and as for as I think so it was really helpful for me not to lose body muscles also. I want to shair that diet plane so that other can also get there desired body shape and be happy when they look them self in mirror!
OnlinePlus provides tracking as well as community through WW Mobile's clean and sophisticated Connect news feed, and it costs you just under $36 a month. If you like the idea of getting together IRL, Meetings+OnlinePlus costs about $77 a month. Our tester found the meetings genuinely nice, if a little cheesy. And if you need extra help, there's a Personal Coaching option for about $107 a month. At every level of membership, you have access to a live coach via Expert Chat.
If you have gained and lost weight over and over again over the past 20 to 50 years… that is a lot of practice and wiring of neural pathways. We do continue to grow at every age and develop new neurons through neurogenesis. Through diet, exercise, sleep you can not only lose weight, you can keep your brain healthy as well as bones and joints and immune system. When you feel better you will enjoy life more.
Losing weight on autopilot is appealing. But in the age of meal-delivery services (Blue Apron happens to be Whole 30-approved) — is there really a market need for gimmicky Nutrisystem? Our taste buds tell us no. You could easily recreate its no-prep diet by stocking up on breakfast bars, Lean Cuisine lunches, and signing up with the likes of HelloFresh for fast, healthy dinners. (Rough calculations tell us this approach would be equal or less than the monthly price of Nutrisystem.)
See no evil, eat no evil. It's hard to resist temptation when it comes to foods — so eliminate it instead! Keep your cabinets and refrigerator stocked with fresh, healthy snacks so they're front and center. One trick I love is washing fresh fruits and veggies as soon as I get home from the store and storing them in glass or nice bowls on the counter or refrigerator shelf. It keeps them visible so you remember to eat them!
If you have gained and lost weight over and over again over the past 20 to 50 years… that is a lot of practice and wiring of neural pathways. We do continue to grow at every age and develop new neurons through neurogenesis. Through diet, exercise, sleep you can not only lose weight, you can keep your brain healthy as well as bones and joints and immune system. When you feel better you will enjoy life more.
Another way to trim carbs and calories and lose weight fast is by making your sandwich open-faced. Opting for one slice of bread instead of two will save you 70-90 calories, and leaves you more room to pile it high with healthy toppings like lettuce, tomato, sprouts, and avocado. Still hungry? Pair your sandwich with a side of baby carrots or bell pepper strips. The water and fiber in the veggies will fill you up and help with your weight-loss efforts.
OMG, I can totally relate to everything you said. I have already lost 16 kg (about 35 pounds) with home exercising. You are so pretty, congratulations. An inspiration to all of us. I just fell in love with healthy eating and exercising, so much that I enter the hall of unhealthy foods in the market and don't want to buy any of them. Surprising. I still have a long way to go, but will do it!
Sometimes, it is not just about losing weight, it is about changing your perspective of your body and your relationship with it as well. So this blogger, 35 year old woman by the name of Robby, decides to make a great change in her life. She has been fighting with obesity since the age of 8, and finally, she decides to put an end to it all. The way she describes herself is that she is neither a doctor, nor a nutritionist, nor even a registered dietitian. She is also not a certified physical trainer, but one thing she is certain about, is that she is an expert on herself and her own body. One thing she believes everyone must have in order to achieve such a big goal is determination, patience and balance established in ther lives. She is considered to be one of the most amazing bloggers, covering also psychological issues about why a person can overeat and how to deal with it all.
Social conditions such as poverty, social isolation and inability to get or prepare preferred foods can cause unintentional weight loss, and this may be particularly common in older people.[43] Nutrient intake can also be affected by culture, family and belief systems.[28] Ill-fitting dentures and other dental or oral health problems can also affect adequacy of nutrition.[28]
Make sure that everything you're eating is whole — as in nothing processed or packaged. Since salt is a preservative, these are the foods that are highest in sodium — something to keep in mind when planning your meals. Plan on making sure that all items you choose are fresh. That means filling up on fresh fruits and veggies, whole grains, low-fat dairy, and lean protein.
Andie is a healthy recipe developer and New York Times best-selling author. She shares some of her most delectable food ideas on her blog. She'll tell you right up front: She believes in balancing health and happiness. And it was through that balance that she lost 135 pounds — a journey that can also be found in her memoir, "It Was Me All Along." Visit the blog.


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Ronald Appel Jr.
Ronald Appel Jr., 80, of Boothbay died peacefully at home July 9, 2014 after a long period of failing health.
Born in Staten Island, N.Y., Ron was the eldest son of Virginia Emde and Ronald Appel Sr. Growing up he attended the Hill School in Pottstown, Pa. and Trinity Pawling, Pawling, N.Y.
After attending the University of Maine, Ron was selected for the Air Force Cadet program. Upon completion he returned to Maine as part of the 132nd Fighter Interceptor Squadron in Bangor. Ron was very proud that in 1974 his 101st Wing won first place in the "William Tell" aerial weapons competition at Tindal AFB in Florida, making the wing "Top Gun" of the Guard while also beating all the Air Force teams. He retired as a Lt. Colonel in 1976.
Simultaneously, while living in the north shore Boston area, he flew with Northeast Airlines (Yellowbirds) and then Delta Airlines, upon their merger. Ron flew commercially for 35 great years, logging a total of over 30,000 hours of flight time — over four years in the air!
In 1977, he and his surviving wife, Estelle, moved to Boothbay and built the home where he flew to retirement and lived out his life.
Ron excelled in many areas. He was an extremely accomplished pianist and talented in sports, especially tennis and hockey. He especially loved his ski trips to Sugarloaf. His hobbies included building museum quality models, collecting miniature electric train sets, and cultivating bonsai. But, most of all, he loved a good party with lots of food, drink, and great jazz to share with his family and friends. He was quick with a joke and a smile and loved a good story.
He is survived by his wife of 58 years, Estelle Townsend Appel; a daughter, Judith White of Dublin, Ga., a son, Richard and his wife Betsy of Hampton, N.H.; a brother, Jon and his wife Dawn of Yorba Linda, Calif., and their family; grandchildren, Caroline Remley, Leila, Elizabeth and Richard Appel; and great-grandson, Kievan Jones.
The family will host a celebration of life on a date to be determined.
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VIDEO: First Look - Robert DeNiro Stars in Boxing Drama HANDS OF STONE
The new boxing drama HANDS OF STONE hits theaters on August 26, 2016. Directed by Jonathan Jakubowicz, the film stars Robert De Niro, Edgar Ramirez, Usher Raymond IV, Ana de Armas, Ellen Barkin, and John Turturro. Check out the trailer below!
SYNOPSIS: HANDS OF STONE follows the life of Roberto Durán (Edgar Ramirez), the Panamanian fighter who made his professional debut in 1968 as a 16 year?old and retired in 2002 at the age of 50. In June 1980, he defeated Sugar Ray Leonard (Usher Raymond) to capture the WBC welterweight title, but shocked the boxing world by returning to his corner in their November rematch, famously saying the words "no mas" (no more.)
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For instance, each time Apple releases a new version of the iPhone, the second-hand market for older versions of the iPhone enjoys a flurry of activity. However, you do have to be as careful with the barter of used goods as you would be with the purchase of used goods. Be sure everything is in working order and shows no signs of significant damage.
Use our virtual trade currency called Trade Dollars to purchase anything you want within the exchange. Our Trade Dollars are equivalent to the value of the Canadian Dollar. Our members are asked to price their products and services within the exchange at fair market value. This means you pay exactly the same amount for the offered goods and services as you would in the cash world. The only difference is, you now have the ability to buy things at a discount or at your own cost of doing business!
To try a time bank, search online for one in your local area using TimeBanks.org. How time banks are managed varies according to the region, so it is important (and often mandatory) to attend an initial meeting that explains the general rules of your local chapter. Once you do this, you're ready to start trading away. Your services and contacts are identified through the local time bank website.
The Advisory Board is made up of a diverse group of individuals who all possess a unique skill set! At the quarterly meetings, they review, challenge & provide constructive feedback to the Executive Team to be the best version of BarterPay possible. Afterall, we want to be the world-wide leader in the barter industry. Check out their BIO's to learn more!
Michael Linton originated the term "local exchange trading system" (LETS) in 1983 and for a time ran the Comox Valley LETSystems in Courtenay, British Columbia.[22] LETS networks use interest-free local credit so direct swaps do not need to be made. For instance, a member may earn credit by doing childcare for one person and spend it later on carpentry with another person in the same network. In LETS, unlike other local currencies, no scrip is issued, but rather transactions are recorded in a central location open to all members. As credit is issued by the network members, for the benefit of the members themselves, LETS are considered mutual credit systems.
Make the deal. After you've found a barter partner, get the agreement in writing. Make sure you detail what services or goods will be involved, the date of the exchange (or work to be done) and any recourse if either party reneges on their part of the deal. If you are working through a membership-based bartering association, they will likely provide all the structure and paperwork you need for the deal.
Jump up ^ Homenatge A Catalunya II (Motion Picture). Spain, Catalonia: IN3, Universita Oberta de Catalunya, Creative Commons Licence. 2010. Retrieved 2011-01-15. A documentary, a research, a story of stories about the construction of a sustainable, solidarity economics and decentralized weaving nets that overcome the individualization and the hierarchical division of the work, 2011.
When barter has appeared, it wasn't as part of a purely barter economy, and money didn't emerge from it—rather, it emerged from money. After Rome fell, for instance, Europeans used barter as a substitute for the Roman currency people had gotten used to. "In most of the cases we know about, [barter] takes place between people who are familiar with the use of money, but for one reason or another, don't have a lot of it around," explains David Graeber, an anthropology professor at the London School of Economics.


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V Hull Aluminum Boat Mod Jon Boat Ideas Boat Jon Boat
For example , a single student had the experience of getting disappointed on a date simply by not being kissed. Expressed that way, that student's disappointment will not have any sense of newness. But she blocked her experience into The Big cat Roars, But Has No The teeth cultural pattern and indicated it as a reverse of old view expectations. Your woman ended up writing an interesting new view for her essay: One of the celebrities on the football team said out, a guy with a status with all the girls. I likely to have fun making out with him and making him behave. But we popped out to the movies and then straight house, where I got a peck on the cheek and a lame, That was entertaining, Wendy! Let's do it again time. Good night! What a wimp! Let's see how things work together with that other cultural style of Columbus Breaking the Egg, which is in the form of a story that has been part of the thinking pattern of our Western culture.
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|Exam Code
|Exam Name
|Help Desk Analyst (HDA)
|Questions and Answers
|Updated On
|April 22, 2019
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|Pass4sure HD0-100 Dump
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HD0-100 exam Dumps Source : Help Desk Analyst (HDA)
Test Code : HD0-100
Test Name : Help Desk Analyst (HDA)
Vendor Name : HDI
Q&A : 116 Real Questions
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CHICAGO, Sept. 13, 2004 — HDI, the world's biggest membership affiliation for IT provider and guide experts and the premier gentle skill certification physique for the industry; CompTIA, the Computing expertise trade association; and Microsoft Corp., the main company of technical competencies certification for the IT business, nowadays announced they are collaborating to advertise the advantages of combining their respective certifications. together, CompTIA's A+® certification for pc service and support technicians, HDI's customer aid professional (CSS) or support Desk Analyst (HDA) certification degrees, and the Microsoft®certified laptop assist Technician (MCDST) certification build on one one more to supply a perfect certification course for entry-stage IT service and help specialists, and may aid them enhance their profession course. The announcement turned into made at the HDI institution training experience held Sept. 13–17 on the Palmer apartment in Chicago.
In both small and large corporate environments, where workstation protection and troubleshooting are critical capabilities, guaranteeing that front-line help desk employees are educated and authorized in both technical and repair capabilities helps bring both faster decision times and a more robust stage of customer satisfaction. This aggregate of potential effects in better ROI for the corporation.
"as the biggest developer of vendor-neutral IT certification checks globally, CompTIA acknowledges very obviously the want for IT gurus to reveal their advantage and expertise through certification," stated Bob Sartor, director, trade and customer courses, DHL guidance methods (Americas) Inc. and chair of the board of administrators, CompTIA. "We additionally recognize the expanding significance to universal company operations of nontechnical advantage equivalent to lively listening and the seize of expertise all over calls. through working with HDI and Microsoft to promote the benefits of our certifications, we are in a position to tremendously raise the capability of entrance-line technical support authorities to do their jobs on the optimum levels of efficiency."
"With a large portion of the realm's businesses running Microsoft application, MCDST is completely vital because it makes a speciality of aiding key technologies on the corporate laptop–chiefly, windows®XP and Microsoft office," noted Al Valvano, supervisor of the gaining knowledge of certification program at Microsoft. "nonetheless it managers know that to without problems leverage their support desk's talents and capabilities throughout the firm, they need to couple that potential of know-how with gentle advantage."
"in order for the assist center to develop into greater strategic to the organization as a whole, it has to give exemplary provider on all tiers: from technical troubleshooting to showing empathy to clients. These skill units are incredibly complementary, so it made perfect experience for us to join with CompTIA in educating specialists and their employers about the need for both forms of certifications," brought Ron Muns, CEO, HDI.
About CompTIA's A+ Certification
The A+ Certification is a global trade credential that validates the capabilities of desktop carrier and support technicians who've an equal of 500 hours of fingers-on experience. most important hardware and software companies, distributors and VARs accept CompTIA A+ as the regular in foundation-degree, dealer-neutral certification for service and assist desk technicians. both exams that make up the certification cover a vast range of hardware and utility applied sciences, but aren't certain to any seller-selected products. The potential and knowledge measured by means of the CompTIA A+ assessments have been derived from an industrywide and global job task evaluation. so far, more than 600,000 individuals have bought CompTIA A+ certification.
About Microsoft's MCDST Certification
The Microsoft licensed computing device support Technician (MCDST) credential helps set the competency stage of aid desk body of workers on the Microsoft home windows XP operating equipment and the functions that run on it via focusing on diagnosis and evaluation of conclusion-person incident requests. greater tips in regards to the MCDST may also be discovered at http://www.microsoft.com/researching/mcp/mcdst/ .
About HDI's CSS and HDA Certifications
The HDI customer support expert (CSS) Certification is targeted to people wishing to qualify to work in a customer aid core/help desk ambiance. HDI-certified customer guide experts were verified to make sure they meet the required requisites for providing unsurpassed consumer provider. The HDI aid Desk Analyst (HDA) Certification practicing application offers aid desk and support middle experts with the equipment, strategies and knowledge to achieve success as entrance-line analysts, to leverage career development alternatives, and to understand the change between assist operations that basically feature as a company unit and those that make a favorable affect on the company as a whole. With HDI's HDA Certification practicing, guide authorities are empowered to transform the assist operation from a cost middle into a productivity core that enhances the firm's usual effectiveness. greater information about these classes and certifications will also be found at: http://www.thinkhdi.com/certification/individualCertification/ .
About CompTIA
CompTIA is a global alternate association representing the business hobbies of the suggestions technology trade. For more than 22 years CompTIA has offered research, networking and partnering opportunities to its 20,000 individuals in 89 countries. The affiliation is concerned in developing requirements and most advantageous practices, and influencing the political, financial and academic arenas that have an effect on IT global. greater counsel is at www.comptia.org .
About Microsoft
centered in 1975, Microsoft (Nasdaq "MSFT") is the global chief in application, capabilities and solutions that support people and corporations know their full advantage.
About HDI
HDI is the world's biggest membership association for IT carrier and assist specialists and the premier certification body for the business. centered in 1989, HDI's mission is to steer and promote the IT provider and guide industry by way of empowering its members through access to timely and positive industry guidance, together with studies and publications; encouraging member collaboration via events and on-line boards; and establishing internationally recognized, requirements-based mostly trade certification and practising classes. moreover membership, certification, and practising, HDI produces the highest-rated business experience, the HDI Annual convention and Expo, for provider and technical aid authorities. HDI is member-focused, and continues to be vendor-neutral in its efforts to facilitate open, unbiased networking and assistance sharing inside the association network. HDI has more than 7,500 individuals worldwide, (together with 90% of the Fortune 500), and more than 50 lively U.S. chapters. For greater assistance, seek advice from http://www.thinkhdi.com .
Microsoft and home windows are both registered logos or logos of Microsoft Corp. in the u.s. and/or other international locations.
The names of exact organizations and items outlined herein could be the emblems of their respective house owners.
observe to editors: if you have an interest in viewing additional information on Microsoft, please visit the Microsoft web page at http://www.microsoft.com/presspass/ on Microsoft's corporate information pages. net hyperlinks, cellphone numbers and titles were correct at time of e-book, but can also for the reason that have changed. For additional information, journalists and analysts may additionally contact Microsoft's rapid Response group or different acceptable contacts listed at http://www.microsoft.com/presspass/contactpr.asp .
"i assumed it changed into going to be one more waste of time," pointed out Boone of GATX supplier. "So I likely didn't go in with the top-quality options in intellect."
by means of the end of her three-day direction, Boone had changed her intellect. She observed the category exceeded her expectations, and he or she came away with knowledge she crucial to prevail in her new assist desk place.
Boone's preliminary perceptions about, and supreme satisfaction with, the help Desk Analyst Boot Camp reflect those of TechRepublic member and former senior support desk analyst Angel Lopez, who took the direction through HDI. but while each Boone and Lopez had been subsequently completely satisfied with the classes, they did have some suggestions for future campers. Their suggestions and others from international support Desk capabilities president Steve Wetherall offer insight for assist professionals who want to get essentially the most out of the help desk boot camp adventure.
more about HDIHDI created the boot camp for americans who provide customer guide on the support desk, together with aid desk managers. The direction compresses what would primarily be two classes—both-day customer service expert course and the three-day support Desk Analyst route—into three lesson-packed days. besides helping worker's polish their expertise, the classes prepare americans for HDI's customer guide expert (CSS) and aid Desk Analyst (HDA) certification checks.
in regards to the curriculumHeading into the path, college students can predict to take heed to and critique case experiences and real-world examples as a way to enhanced take into account the roles, responsibilities, pleasing challenges, and appropriate attitudes of support desk laborers. via brainstorming and position-playing, college students learn the way to show round probably unstable client interactions via effective listening. They also gain knowledge of strategic methods for taking control of the condition and resolving purchasers' problems. college students be trained the warning indications of doubtless explosive cases, a way to address such calls, and when to boost them.
On the technical aspect, the boot camp offers an outline of support desk tools and computer and community know-how attention. For managers, HDI promises participants will be taught the simple competencies for administering the a lot of facets of the guide core, comparable to methods, assets, resources, and safety.
Attendees' likesTo a very good extent, the direction delivered on its guarantees for Boone and Lopez. They both observed the course didn't always offer them new advantage, however it bolstered surest practices.
"usually in case you're on the assist desk getting bombarded by way of calls, you are inclined to neglect the stuff you understand," Lopez spoke of.
Lopez noted that group interactions supplied pointers about technical solutions. These solutions enable support desk people to song a heritage for machines and users that might have ongoing problems. other classes he realized had been:
She referred to a pivotal discussion about provider degree agreements (SLAs) specially caught with her. although her company doesn't use SLAs for the help desk, she discovered the magnitude of figuring out customer expectations.
"a lot of issues come when a consumer thinks that their issue should still take a certain quantity of time when they actually don't understand the extent of the problem and the work that goes into resolving it in a well timed manner," she mentioned.
notwithstanding help desks might also not have SLAs, which define in black and white how lengthy it takes to unravel customer concerns, purchasers still have high expectations that problems could be fastened right away, whether or no longer they may also be. This perception helped Boone take into account the value of environment and assembly within your budget consumer expectations.
choosing the right trainerA variety of HDI approved practising partners present the path, equivalent to support Desk solutions, international aid Desk functions, Inc., and WaveTech. expenditures for the course latitude from $1,095 to $1,495, as a result of training partners can set their own expenses. HDI individuals can keep an additional $100 on the rate of the lessons.
however looking by way of fee can also no longer be the optimum method, spoke of world's Wetherall. The first-rate of the courses, along with their expenditures, can vary considerably in accordance with the stage of true-world event the instructors can offer students. For that cause, Wetherall advised that students investigate instructors just before the course.
Some training organizations, such as global support Desk services, consist of instructor bios and pictures on their internet sites. but when that is not an choice, college students can mobile the practising business and ask to speak to instructors directly, referred to Wetherall.
He recommends that you ask in regards to the instructor's stage of journey on the assist desk as well as where the teacher has taught. If the teacher has carried out classes in exactly one metropolis or for only one chapter of the HDI's membership, he or she may be much less suggested about help desk concerns than those who've taught in different locales, in response to Wetherall.
category dimension and the degree of scholar participation can also affect scholar delight, stated Boone and Lopez. Boone, for instance, mentioned her classification had most effective three americans, decreasing the quantity of knowledge sharing that might go on with scholar peers. in addition, if the attendees come from many different businesses or industries, they may additionally present insights into divergent help desk practices and methods, stated Lopez.
Wetherall observed that for some college students, although, small classification dimension generally is a improvement. as an example, if a student wanted to focus on a specific problem, comparable to client forms, service levels, or metrics calculations, small classes present students more possibility to engage at once with the teacher. Wetherall counseled that individuals involved about type size or student demographics call the instructor before the class starts to inquire about the variety of students and the direction cloth covered.
typical opinionsLopez mentioned that he wished there had been extra genuine function-enjoying right through his direction. even though his class listened to taped aid desk/customer conversations, he observed he become left looking extra. additionally, Lopez stated there weren't ample opportunities to network with other assist desk laborers. type time changed into scheduled so tightly that college students may share additional box talents handiest right through brief breaks or lunches, when individuals were often absorbed with checking e mail and making telephone calls, he noted.
regardless of these minor disappointments, both Boone and Lopez earned a certificate of participation for the course, and Lopez went on to get a aid desk analyst certification from a Thomson Prometric trying out core. each mentioned they would recommend the boot camp to others.
"It opens up your eyes and helps you consider the different side [of help desk issues]," Lopez mentioned.
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CHICAGO, Sept. 13, 2004 — HDI, the world's largest membership association for IT service and support professionals and the premier soft skill certification body for the industry; CompTIA, the Computing Technology Industry Association; and Microsoft Corp., the leading provider of technical skills certification for the IT Industry, today announced they are collaborating to promote the advantages of combining their respective certifications. Together, CompTIA's A+® certification for PC service and support technicians, HDI's Customer Support Specialist (CSS) or Help Desk Analyst (HDA) certification levels, and the Microsoft®Certified Desktop Support Technician (MCDST) certification build on one another to provide a perfect certification path for entry-level IT service and support professionals, and will help them enhance their career path. The announcement was made at the HDI University training event held Sept. 13–17 at the Palmer House in Chicago.
In both small and large corporate environments, where PC maintenance and troubleshooting are critical skills, ensuring that front-line help desk employees are trained and certified in both technical and service skills helps deliver both faster resolution times and a higher level of customer satisfaction. This combination of skills results in improved ROI for the organization.
"As the largest developer of vendor-neutral IT certification exams globally, CompTIA recognizes very clearly the need for IT professionals to demonstrate their knowledge and skills through certification," said Bob Sartor, director, Industry and Customer Programs, DHL Information Systems (Americas) Inc. and chair of the board of directors, CompTIA. "We also recognize the increasing importance to overall business operations of nontechnical skills such as active listening and the capture of knowledge during calls. By working with HDI and Microsoft to promote the benefits of our certifications, we are able to greatly enhance the ability of front-line technical support professionals to do their jobs at the highest levels of efficiency."
"With a large portion of the world's companies running Microsoft software, MCDST is absolutely critical because it focuses on supporting key technologies on the corporate desktop–specifically, Windows®XP and Microsoft Office," said Al Valvano, manager of the Learning certification program at Microsoft. "But IT managers know that to effectively leverage their help desk's knowledge and skills across the organization, they need to couple that knowledge of technology with soft skills."
"In order for the support center to become more strategic to the organization as a whole, it has to provide exemplary service on all levels: from technical troubleshooting to showing empathy to customers. These skill sets are highly complementary, so it made perfect sense for us to join with CompTIA in educating professionals and their employers about the need for both types of certifications," added Ron Muns, CEO, HDI.
About CompTIA's A+ Certification
The A+ Certification is a global industry credential that validates the knowledge of computer service and support technicians who have an equivalent of 500 hours of hands-on experience. Major hardware and software vendors, distributors and VARs accept CompTIA A+ as the standard in foundation-level, vendor-neutral certification for service and help desk technicians. The two exams that make up the certification cover a broad range of hardware and software technologies, but are not bound to any vendor-specific products. The skills and knowledge measured by the CompTIA A+ exams were derived from an industrywide and worldwide job task analysis. To date, more than 600,000 individuals have obtained CompTIA A+ certification.
About Microsoft's MCDST Certification
The Microsoft Certified Desktop Support Technician (MCDST) credential helps set the competency level of help desk staff on the Microsoft Windows XP operating system and the applications that run on it by focusing on diagnosis and assessment of end-user incident requests. More information about the MCDST can be found at http://www.microsoft.com/learning/mcp/mcdst/ .
About HDI's CSS and HDA Certifications
The HDI Customer Support Specialist (CSS) Certification is targeted to individuals wishing to qualify to work in a customer support center/help desk environment. HDI-certified Customer Support Specialists have been tested to ensure they meet the required standards for providing unsurpassed customer service. The HDI Help Desk Analyst (HDA) Certification training program provides help desk and support center professionals with the tools, techniques and skills to achieve success as front-line analysts, to leverage career development opportunities, and to understand the difference between support operations that merely function as a business unit and those that make a positive impact on the organization as a whole. With HDI's HDA Certification training, support professionals are empowered to transform the support operation from a cost center into a productivity center that enhances the organization's overall effectiveness. More information about these courses and certifications can be found at: http://www.thinkhdi.com/certification/individualCertification/ .
About CompTIA
CompTIA is a global trade association representing the business interests of the information technology industry. For more than 22 years CompTIA has provided research, networking and partnering opportunities to its 20,000 members in 89 countries. The association is involved in developing standards and best practices, and influencing the political, economic and educational arenas that impact IT worldwide. More information is at www.comptia.org .
About Microsoft
Founded in 1975, Microsoft (Nasdaq "MSFT") is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.
About HDI
HDI is the world's largest membership association for IT service and support professionals and the premier certification body for the industry. Founded in 1989, HDI's mission is to lead and promote the IT service and support industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs. In addition to membership, certification, and training, HDI produces the highest-rated industry event, the HDI Annual Conference and Expo, for service and technical support professionals. HDI is member-focused, and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association network. HDI has more than 7,500 members worldwide, (including 90% of the Fortune 500), and more than 50 active U.S. chapters. For more information, visit http://www.thinkhdi.com .
Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corp. in the United States and/or other countries.
The names of actual companies and products mentioned herein may be the trademarks of their respective owners.
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"I thought it was going to be another waste of time," said Boone of GATX Corporation. "So I probably didn't go in with the best thoughts in mind."
By the end of her three-day course, Boone had changed her mind. She said the class exceeded her expectations, and she came away with skills she needed to succeed in her new help desk position.
Boone's initial perceptions about, and ultimate satisfaction with, the Help Desk Analyst Boot Camp mirror those of TechRepublic member and former senior help desk analyst Angel Lopez, who took the course through HDI. But while both Boone and Lopez were ultimately pleased with the courses, they did have some advice for future campers. Their tips and others from Global Help Desk Services president Steve Wetherall offer insight for support pros who want to get the most out of the help desk boot camp experience.
More about HDIHDI created the boot camp for people who provide customer support on the help desk, including help desk managers. The course compresses what would ordinarily be two courses—the two-day Customer Service Specialist course and the three-day Help Desk Analyst course—into three lesson-packed days. In addition to helping workers polish their skills, the courses prepare people for HDI's Customer Support Specialist (CSS) and Help Desk Analyst (HDA) certification tests.
About the curriculumHeading into the course, students can expect to listen to and critique case studies and real-world examples in an effort to better understand the roles, responsibilities, unique challenges, and appropriate attitudes of help desk workers. Through brainstorming and role-playing, students learn how to turn around potentially volatile customer interactions through effective listening. They also learn strategic methods for taking control of the situation and resolving clients' problems. Students learn the warning signs of potentially explosive situations, how to handle such calls, and when to escalate them.
On the technical side, the boot camp offers an overview of help desk tools and computer and network technology awareness. For managers, HDI promises participants will learn the essential skills for administering the various aspects of the support center, such as processes, assets, resources, and security.
Attendees' likesTo a great extent, the course delivered on its promises for Boone and Lopez. They both said the course didn't necessarily offer them new knowledge, but it reinforced best practices.
"Usually when you're on the help desk getting bombarded by calls, you tend to forget the stuff you know," Lopez said.
Lopez said that group interactions provided pointers about technical solutions. These solutions allow help desk workers to track a history for machines and users that might have ongoing problems. Other lessons he learned were:
She said a pivotal discussion about service level agreements (SLAs) particularly stuck with her. Although her company doesn't use SLAs for the help desk, she discovered the importance of understanding customer expectations.
"A lot of problems come when a customer thinks that their problem should take a certain amount of time when they really don't understand the extent of the problem and the work that goes into resolving it in a timely manner," she said.
Though help desks may not have SLAs, which define in black and white how long it takes to resolve customer issues, customers still have high expectations that problems will be fixed quickly, whether or not they can be. This insight helped Boone understand the importance of setting and meeting reasonable customer expectations.
Selecting the right trainerA number of HDI authorized training partners offer the course, such as Help Desk Solutions, Global Help Desk Services, Inc., and WaveTech. Prices for the course range from $1,095 to $1,495, because training partners can set their own prices. HDI members can save an additional $100 on the price of the courses.
But shopping by price may not be the best strategy, said Global's Wetherall. The quality of the courses, along with their prices, can vary considerably based on the level of real-world experience the instructors can offer students. For that reason, Wetherall recommended that students investigate instructors prior to the course.
Some training companies, such as Global Help Desk Services, include instructor bios and photos on their Web sites. But if that's not an option, students can phone the training company and ask to speak to instructors directly, said Wetherall.
He recommends that you ask about the instructor's level of experience on the help desk as well as where the instructor has taught. If the instructor has conducted classes in only one city or for only one chapter of the HDI's membership, he or she might be less informed about help desk issues than those who've taught in other locales, according to Wetherall.
Class size and the level of student participation can also affect student satisfaction, noted Boone and Lopez. Boone, for example, said her class had only three people, reducing the amount of knowledge sharing that could go on with student peers. In addition, if the attendees come from many different companies or industries, they may offer insights into divergent help desk practices and processes, said Lopez.
Wetherall said that for some students, though, small class size could be a benefit. For example, if a student wanted to focus on a particular problem, such as customer types, service levels, or metrics calculations, small classes offer students more opportunity to interact directly with the instructor. Wetherall recommended that people concerned about class size or student demographics call the instructor before the class starts to inquire about the number of students and the course material covered.
Overall opinionsLopez said that he wished there had been more actual role-playing during his course. Though his class listened to taped help desk/client conversations, he said he was left wanting more. In addition, Lopez said there weren't enough opportunities to network with other help desk workers. Class time was scheduled so tightly that students could share additional field knowledge only during short breaks or lunches, when people were often absorbed with checking e-mail and making phone calls, he said.
Despite these minor disappointments, both Boone and Lopez earned a certificate of participation for the course, and Lopez went on to get a help desk analyst certification from a Thomson Prometric testing center. Both said they would recommend the boot camp to others.
"It opens up your eyes and helps you understand the other side [of help desk issues]," Lopez said.
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In a way, Don Boylan misses being a smoker. Boylan, one of 15 people on Schering-Plough Corp.'s help desk in Memphis, Tenn., used to rely on outdoor cigarette breaks to manage his help desk stress. Now that he has quit smoking, he has to make it a point to get up and walk away from the phones when he feels stress building up. "If I don't have a call coming in, I walk around and get some jelly beans," says Boylan, who has worked help desks for 14 years at several companies.Finding ways to relieve help desk staff stress is a constant challenge for service and support managers. "If you can keep people engaged and motivated, [it] helps them give good support to your customers. If they're stressed out, they're not giving good service," according to Ron Muns, founder of the Help Desk Institute in Colorado Springs, Colo. But providing good service is only one benefit to keeping stress levels low on the help desk. HDI estimates that the help desk turnover rate for 2000 is 35%, and its 1999-2000 Best Practices Survey found that 46% of service and support managers surveyed consider turnover a moderate to serious issue. Muns says, "Burnout and turnover [are] the most significant issue[s] for the support services industry." https://o1.qnsr.com/log/p.gif?;n=203;c=204660774;s=9478;x=7936;f=201812281339040;u=j;z=TIMESTAMP;a=20403972;e=i Help Desks Were Asked: Estimate the average number of service requests (inquiries, problem calls, etc.) your help desk or comparable support function receives per month. Include all types (phone, e-mail, fax, walk-in, etc.)
Source: Help Desk Institute, "1999-2000 Best Practices Survey"Beating Burnout Mavis Strebler, a Buchanan Associates consultant who manages the help desk at Bell Helicopter Textron Inc., in Hurst, Texas, understands what is behind such statistics. Strebler knows that many factors contribute to burnout and high turnover rates on the help desk. She says help desk staff members are under constant pressure, deal with agitated callers, and get little respect from those they help. The fact that they do monotonous work that offers low pay and limited career advancement creates problems, too. HDI's survey found that 48% of the help desk staff surveyed work on the telephone more than 80% of the time. It is a situation designed to create stress. "Not too many people want to sit on the phone all day," says Strebler. "You're also dealing with irate callers sometimes, and some help desk people absorb the callers' frustration, and that can build up." Strebler, who came to Bell Helicopter Textron two years ago when its 12-person help desk was suffering high turnover, lots of user complaints, and a backlog of calls, took dramatic steps to increase employee satisfaction on the job. She changed the way Bell Helicopter's support staff worked. When she came to the company there were two groups providing support--help desk and desktop. While the help desk staff was tied to the phone, the desktop staff was sent to fix problems in person. To improve job satisfaction for the entire group, Strebler first combined the groups and then began rotating staff on and off the help desk. With the new rotation, the combined group spent half its day on the phone and half its day solving problems in person. Aside from making the job more interesting, Strebler found that providing hands-on support experience to staff that once worked exclusively on the phone improved their problem solving when they rotated back to the phone. She says phone workers find solving problems face-to-face less stressful because "People are generally nice to you in person. You get more positive feedback, and they're more likely to write letters of appreciation." Strebler introduced another rotation to the group. She moved employees into leadership roles for months at a time. "Every two months I switch the lead positions among the more experienced people," she says. "They don't get any more money for it, but they get the variety and they gain some management experience." Expanding the roles of Bell Helicopter Textron's help desk staff seems to have improved job retention, too. Strebler says only three people have left the help desk since she began making changes two years ago.
Keep Things CoolWhile changing the way a support staff works can reduce help desk stress, where it works also plays an important role. Help desk managers at Schering-Plough Corp. recognized that having help desk workers toil away in a drab room under the glare of harsh fluorescent lights contributed to help desk stress. "We've tried to make the environment as pleasing as possible," says Patty Kani, manager of support services. "They [help desk workers] like low-lighting, so we just use task lighting and no overhead lights. It makes a calmer atmosphere. We also have a refrigerator and coffee machine close by, and we encourage help desk workers to eat and drink at their desk. Spills are no big deal." At least one of the support staff agrees. The mellow atmosphere helps to diffuse the natural tension of the job, says Boylan, who has worked at Schering-Plough for six years. "It's a hushed environment, and it reduces the stress," he says. "It helps. It really does." Aside from low lights and comfortable surroundings, the managers of Schering-Plough's help desk also try to make it a fun place to work. "We sometimes buy toys," says Kani. And according to her, the biggest hit on the help desk is the "Jibber Jabber," a small rubber doll that squawks like a crazed chicken when you shake it. "We tell our employees to shake the doll when they really want to ring the neck of an impatient caller," laughs Kani. Games have a place at the Schering-Plough help desk, too. There's a dartboard on one wall and a putting green in the aisle. "We don't encourage them to put photos of callers on the dart board," says Kani. Once managers gave everyone on the help desk oversized boxing gloves so they could pummel the company punching bag to relieve stress. At a Glance: Schering-Plough Corp. The company: Schering-Plough is an international pharmaceutical and healthcare products company based in Kenilworth, N.J. Its help desk staff is located in Memphis, TN. The problem: Schering-Plough's support group, 15 help desk professionals answering 500 calls a day, is constantly threatened with high employee burnout and turnover. The solution: Corporate strategies focused on offering better-than-average pay, great benefits, and a fun, comfortable environment to its help desk workers. With the introduction of games, such as a dartboard and a putting green, stress levels are down, and the result has been lower turnover. Five of its 15 help desk professionals have been with the company for 20 years or more. The IT infrastructure: Schering-Plough has a multi-site Novell 4.0 WAN environment (around 200 servers) dedicated to disk storage and printer sharing. Its Windows NT WAN (about 100 servers) serves e-mail, shared databases, and Web access to approximately 12,000 employees located in offices in Tennessee and New Jersey, while providing the same services for 1,000 remote workers in the field. The future: The company hopes to maintain its record low employee turnover rate by continuing to provide help desk workers with time away from the phones, employee appreciation days, improved benefits, and a relaxed atmosphere. Reward Valued Workers It takes more than changing job roles and enhancing the workplace to achieve a satisfied, stress-free help desk staff. Terry Allen, president of the Help Desk Institute's Dallas/Fort Worth chapter, says many companies are making strides in improving conditions on the help desk, but there's still a long way to go. Allen often hears familiar complaints. "Some companies have good employee satisfaction programs," he says. "But the vast majority of help desks aren't treated as well." Allen, a consultant who advises companies on how to build effective help desks, says employee recognition is a key factor in improving job satisfaction. He sees that some companies now make it a point to let help desk workers know they are appreciated by sending company officers, such as vice presidents, to meet with the staff . There are other ways to show help desk workers they are valued. For instance, Schering-Plough's help desk was awarded special recognition during a customer service week. "The theme of the week is to let the staff know they are appreciated," Kani says. In addition, the company catered lunch for the help desk, brought in a popcorn machine, and purchased gifts for the staff. "Recognition is so important," says Allen. "It's not just about money." But money obviously affects job satisfaction. Help desk salaries rank near the bottom of contemporary IT pay scales. The average salary for a help desk employee is $48,000 per year. What's more, the average rate for independent contractors on the help desk is $23 per hour, according to EarthWeb's recent salary survey of help desk professionals. Schering-Plough addresses this issue, and achieves a low help desk turnover rate, by offering its support staff salaries that are about 20% higher than regional averages, according to Kani. She says the company also offers good benefits, profit sharing, retirement plans, and free pharmaceutical products.
Breaking Old HabitsDeveloping corporate strategies for reducing help desk stress certainly helps, but ultimately workers need to learn to develop and use their own strategies for relieving stress, according to Boylan. It's a topic he knows something about. Lessons learned about help desk management Although the typical help desk is a high-stress, under-valued place to work, managers can take steps to boost morale, improve job satisfaction, and cut down on employee turnover. Here are a few tips from managers and consultants who know how to keep a help desk happy:
Certification programs for help desk professionals are on the rise
One clear route to career development and training is certification. Technical certification often benefits IT professionals with good jobs, high pay, secure employment, and solid skills. And IT employers value certification because it is a sign of technical proficiency.Although certification for all IT professionals is becoming more important, it is not yet essential that help desk professionals become certified. But help desk professionals stand to gain many of the same benefits certification brings to other IT pros. That's why interest in help desk certification is rising, according to Anne Martinez, who runs EarthWeb's GoCertify site (www.gocertify.com). Today, help desk certification programs are being offered by several organizations, including HelpDesk2000 (www.helpdesk2000.org), Help Desk Institute (www.hdi.com) and Computer Associates. Here is what is available: From Help Desk 2000:
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Did you know that you can create your own, awesome salad which is a completely whole and perfect meal? Our Wholesome Food salad table includes all the nutrients and food groups that your body most needs in order to feel great and it will leave you feeling healthy and satisfied!
You'll need to choose one ingredient from each group in the carefully selected Perfect Salad table below and throw them together to create your perfect salad.
|The Base
|The Colour (choose as many as you like)
|The Protein
|The Fat
|The Carb
|The Dressing
|100g Mixed Salad Leaves
|150g Chicken
|¼ Avocado
|60g Quinoa
|15 ml Extra virgin olive oil
|100g Spinach
|150g Grilled Fish
|1 Tbsp. Tahini
|100g Sweet Potato
|15ml Flaxseed oil
|100g Rocket
|150g Lean Meat
|1 Tbsp. Hummus
|100g Cooked Beetroot
|20ml Balsamic vinegar
|100g Lettuce
|2 eggs
|30g Nuts and seeds
|100g Cooked Pumpkin
|Miso paste
|100g Kale
|Red onion
|100g Quinoa
|Wholesome Food Dukka
|100g Brown Rice
|15ml Sesame oil
|100g Lentils
|Fresh ginger
|120g Tempeh
|1tsp Dijon mustard
|Lemon juice
|Green beans
|Himalayan pink salt
|Wholesome Food Dressing
|Steamed Broccoli
|Wholesome Food Skinny Dressing
|Steamed Cauliflower
Wholesome Food Tip: Mix and match these ingredients to shake up your salad each and every time. You can also look out on our blog and social media for a delicious Wholesome Food salad dressing recipe coming soon!
For more, check out our Wholesome Food Gluten-Free Pancake recipe here.


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